DIVYA M

[email protected]
470-253-4386

SUMMARY:
 Over 7+ years of experience in salesforce.com Development and Administration on force.com platform
including analysis, modeling, design, coding, testing and implementation on various business domains like
Financial, Insurance and Manufacturing.
 Experience in Development, Administration, Configuration, Lightning, Requirements gathering,
Implementation, Integration and Support of Salesforce using Apex Language and leveraging Force.com
Platform.
 Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval
Processes, Page layouts, search layout
 Very strong in Article Management, Chatter Answers, Data Categories and Service Cloud implementation.
 Development experience with Apex Classes, Apex Triggers, Batch Apex, writing Workflows, Webservices,
HTML and JavaScript.
 Experience customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases,
Leads and Campaigns.
 Experience in setting up Connected App and Remote Site settings for establishing third party
communications.
 Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and
Interactions in Lightning Applications
 Experienced in implementing best practices in Salesforce configuration and development.
 Hands on experience in setting up Single sign-on between two salesforce instances.
 Strong experience in defining, managing, and creating Custom Objects, Page layouts, Field Validations,
Formulas and Workflow rules, Org - Wide default. Proficient in SOQL/SOSL.
 Experience working with various databases like Oracle9i, SQL Server 2005/2008 and MySQL.
 Experienced in System Development Life Cycle (SDLC). Involved in different phases of development.
 Involved and provided support during the UAT.
 Customized existing Visual force to align with Salesforce new Lightning UI experience.
 Good knowledge on Set up field service features according to client unique business needs. This includes
installing the Field Service Lightning managed package and Field Service Lightning mobile app.
 Understanding on how to Create service resources and service crews that represent your field service
technicians in Field Service Lightning app and add details about their skills, service territories, and
availability.
 Hands on experience on Lightning Components, Application and Events creation using Aura.
 Created Aura enabled controller and implemented controller logics.
 Strong experience in implementing lightening design systems.
 Knowledge of Customer Portal/Partner Portal implementation.
 Implemented security and sharing rules at object, field, and record level for different users at different
levels of organization. Also created various profiles, roles, and configured the permissions based on the
organizational hierarchy
 Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data
Loader Utility.
 Experience in working with REST and SOAP API’s.
 Hands on experience in creating and installing Managed Packages. Configured Web-to-Case and Email-to-
Case functionalities.
 Strong Deployment skills using Ant and Changesets. Experience building Custom Controllers/VF
Components.
 Experience in Developing Internet/Intranet applications.
  Hands on Experience in Analyzing in business requirements, functional requirements, design
Specifications and developing test plans and test Scenarios
 Experience in integration of Salesforce.com applications with other applications with an emphasis of the
Web Services/XML.
 Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts,
Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report
folders, report extractions to various formats, design of Visual force Pages, Record Types, Dashboards, and
Email generation according to application requirements.
 Ability to present and translate highly technical capabilities to business in a way to gain understanding and
to conceptualize business value, develop technical presentations, document technical detailed design.
 Configure salesforce and marketing cloud integration user along with configuration in salesforce.
 Experience in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
 Having administration experience on CRM applications like data exports &imports, application supports
security administration, maintenance, and user &security management
 Hands on experience in salesforce.com CRM integration, developing and deploying custom integration
solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
 Strong knowledge on Administration setup, Apex, Visualforce, and experience with different SFDC
development tools like Force.com, Eclipse IDE.
 Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers,
Visual force, Force.com IDE, SOQL, SOSL.
 Experience in Object Oriented Design (OOD), Object Oriented Analysis (OOA), based on UML architecture.

TECHNICAL SKILLS:

CRM Tools Salesforce.com

Salesforce Visualforce, Apex Controllers, Salesforce1, Triggers, Sales cloud, Service cloud, Data
Technologies Loader, Translation workbench, Custom Labels, Custom Settings, Data Categories,
Article Management, SOQL/SOSL, Lightening, Aura.
Methodologies Agile/SCRU/Kanban and Waterfall
Salesforce Data Loader, Command line Data loader,
Integration
Tools
Languages Java, SQL, Apex, JavaScript, AngularJS
Databases MS Access, Oracle 9, SQL Server 2005/2008, MySQL
Web Technologies CSS, Web Services, XML, HTML, Adobe Photoshop, Flash, Dreamweaver
Operating Systems Windows NT /2000/XP Pro/ Vista, Windows Server 2000/2003/2008, Linux, Unix,
Macintosh.
Others MS OFFICE SUITE, MS VISIO, MS PROJECT

Certifications:

 Salesforce.com Certified Administrator (201).

 Salesforce.com Certified Platform Developer I (401).
PROFESSIONAL EXPERIENCE:

Sr. Salesforce Developer/Admin

USAA, San Antonio, TX Jan 2020- Present

Responsibilities:
 Performed the roles of Salesforce.com Administrator and Developer in the organization.
 Gathered the requirements by coordinating with the business analysts, developers and project managers
and utilize the full functionality of the Salesforce.com CRM solution.
 Administered, configured, maintained Salesforce.com application user profiles, roles, assigning
Permissions, generating security tokens, Validation Rule, upgrade installation.
 Implemented end to end functionality in sales and service cloud as well.
 Salesforce.com Application Setup activities and customized the apps to match the functional needs of the
organization.
 Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
 As a Salesforce Developer, I worked on Community Cloud, list views, data management to meet the
business needs.
 Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
 Also, I was primary point of contact for integration systems (Middleware- which was MuleSoft, BMS).
 Expertise in advanced APEX/Visualforce development, including high volume data processing, managed
packages, community portals, SSO, Canvas applications and metadata API.
 Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and
measure)
 Interacted with the Salesforce.com and Apttus premium tech support team on a regular basis.
 Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning
component look and feel better. Leveraged APEX Controller to make a call for external requests to
retrieve data from various API's and displayed them on to the component.
 Proactively created 8 Apex Triggers and 14 Apex classes and also developed and managed complex
workflows & approvals, validation rules, assignment rules and system triggers.
 Developed Apex Classes, Email Services and Bulk Triggers by considering governor limits for various
functional needs in the application.
 Used SOSL and SOQL within Governor Limits for data manipulation needs of the application using the
platform database objects.
 Created Activity custom fields, custom relationships and event Page Layout according to the requirements.
 Designed and developed the Apex classes, Apex Triggers, Visual force pages, Custom Controllers,
according to application needs
 Created Activity custom fields, custom relationships and event Page Layout according to the requirements.
 Created various Reports (Summary reports, Matrix reports, Pie charts, dashboards and graphics) and
Report Folders to assist managers to better utilize Salesforce as sales tool and configured various reports
and door different user profiles based on the need in the organization.
 Created and deployed Several Reports using salesforce.com platform.
Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visual force(Pages, Components &
Controllers), UAT Server, QA Server, SOSL and SOQL, HTML, CSS, JSON service module, sales cloud, Apex data
loader, Workflows & Approvals, Sandbox, Production, Java Script, Eclipse, Apex Triggers, Workbench, Perforce,
REST API, SOAP, WSDL, Windows.

Salesforce Developer
U.S. Electronics, Inc., Atlanta, GA May 2019 – Nov 2020

Responsibilities:
 Extensively worked on customizing case management by creating Assignment rules, Auto response and
escalation rules.
 Well-maintained Test Code Coverage & Unit Testing for all the codes in the system following the
Salesforce limits.
 Created data categories for articles and setup articles for internationalization.
 Translated Email templates, visual force pages, custom objects/fields using Custom labels and Translation
workbench
 Written Triggers, Apex classes, Batch and schedule jobs.
 Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom
Settings, Sites, Time-Based Workflows etc.
 Build Force.com sites and customer portal and setup single sign on between instances using OAuth2
authentication and connected app.
 Created many Custom Objects in the Org and defined lookup and master-detail relationships between
the objects.
 Implemented Web-to-case and Email-to-case functionalities.
 Designed Visualforce pages using JavaScript, CSS, HTML, jQuery, and Controllers.
 Involved in User Management – Creating users, Roles, Profiles.
 Responsible for my Project deployments for all the releases and for Post deployment Testing.
 Setup Live Agent as part of case management implementation inside service cloud.
 Worked with global users.
 Used refined global search in Lightning by developing Apex classes and Controllers.
 Validation rules were created to ensure the required data is captured in the fields. Wrote Test classes
above 80%.
 Developed Salesforce Lightning Applications using Aura Lightning components, controllers and events
and used custom CSS in the components.
 Deployed code using ant and stored code in Perforce version control repository. Automated post sandbox
refresh steps.
 Developed and deployed Managed package into various orgs. Involved in data cleanup and mapping in
data migration project.
 Customized Escalation rules and Assignment Rules to custom objects. Lead the effort of bringing in get
Feedback survey response app into production. Design and developed Role Hierarchy.

Environment: Windows, Salesforce Unlimited Edition, Agile process, Service Cloud, Sales Cloud, Apex, Visual
Force (Pages, Component & Controllers), JSON, XML, HTML, CSS, Workflow & Approvals, Reports, Custom
Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, Data Sync with .NET developed environments, APP
Exchange, Lightning, Aura Lightning components.
Salesforce Developer/Admin
Rockwell Automations, Milwaukee, WI Jan 2018 – April 2019

Responsibilities:
 Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and
Lightning Component features.
 Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and
better interaction of pages.
 Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in
Salesforce1 mobile platform to make Lightning Application mobile.
 Retrieved some data and its functionality from Third-Party API's and displayed within the lightning
component.
 Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning
component look and feel better.
 Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and
displayed them on to the component.
 Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and
Interactions in Lightning Applications.
 Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
 Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per
business requirement.
 Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and
Lightning Component features.
 Tested apps by appending multiple components to a Lightning Application thereby deployed Applications
from Sandbox to Production.
 Used refined global search in Lightning by developing Apex classes and Controllers.
 Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
 Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application
using platform database objects.
 Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration
tool called Data Loader.
 Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages
between Classic and Lightning.
 Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
 Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning
Experience.
 Used field level security along with page layouts in Lightning to manage access to certain fields.
 Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
 Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
 Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business
requirement.
Environment:
Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex
classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields,
Web Services, SOAP, REST.
Salesforce Developer
Wolters Kluwer Tax and Accounting, Irving, TX Nov 2016- Dec
2017

Responsibilities:
 Interacted with various business user groups for gathering the requirements for salesforce.com CRM
implementation
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional
needs of the organization
 Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
 Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and
Dashboards
 Worked with Apex Classes, Apex Triggers and Visual force pages
 Maintained user roles, security, profiles, and workflow rules wherever necessary
 Created Sharing rules, Assignment Rules and Escalation Rules for Cases
 Developed various Custom Objects, Tabs, Components and Visual Force
 Integration with Cast Iron.
 Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force
API
 Data Migration from Legacy Front Range to Sales Force
 Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized
people
 Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance
and lead generation statistics

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader

Salesforce Admin/Developer.
Symbioun Solutions Pvt. Ltd., India. May 2015-July 2016

Responsibilities:
 Participated in requirement gathering, defining functional and technical specifications.
 Designed and developed Visualforce pages, Apex classes and Triggers.
 Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
 Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
 Queried on custom and standard objects using SOQL.
 Design, build, test, and deploy custom objects, record types, page layouts, and fields.
 Assist in application customization via custom objects, workflows, visual flows, etc.
 Identify and implement process improvements that contribute to improved data quality.
 Data cleans, normalize, and upload data using a data loader.
 Monitor and manage data quality through ongoing data analysis, record de-duplication, and other related
tasks.
 Interface with end users to understand administrative needs and resolve support issues
 Develop and maintain internal training programs and guides for new processes and sales teams.
 Provide daily internal end-user support utilizing cases.
 Assist users with report and dashboard requests.
 Maintain and advise on selection/maintenance of 3rd party technologies to improve marketing & sales
productivity within SFDC.
 Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into
salesforce.com, checking for the correctness of the data.
Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex
Language, Data Loader, HTML, Java Script, Eclipse IDE

Salesforce Administrator
Value Labs, Hyderabad, India July 2014 – April 2015

Responsibilities:

 Written stored procedures and implemented DTS packages.

 Used Eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and
objects.
 Designed and developed SFA based Application on Force.com Platform and created user Roles and
Profiles, security controls and shared settings.
 Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
 Implemented field level security, profiles, and system audit trail setup in Salesforce.com environment with
Apex programming language at backend and Visual-Force pages as user interface.
 Developed complex workflows and approval processes for automating business logic.
 Used inbound and outbound change sets to move the code from sandboxes to production environment.
 Created email templates and inbound emails using Visualforce for the clients and customers.
 Customized Reports and Dashboards to the track usage for productivity and performance of business
centers and their sales teams.
 Used Demand tools for DML operations (Insert, Delete, Update, Upsert)
 Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and
Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various
Reports and for different user profiles based on the need in the organization.
 Created profiles and implemented Object and Field Level Security to hide critical information on the
profile users.