L’Énergie du Changement

Business English SONATRACH

MANAGEMENT
ACADEMY
Travel
 Intitulé du Module : Business English Online

1. Speaking about travel issues and travel problems.

2. Introducing British and American English.
3. Talking about the future.
1. Starting up : A-B
2.Vocabulary : A-B
3. Language Review: A-B-C
4. Useful Language
5. Reading: Counting the Ways to Bridge the Gulf
6. Reminder: The Present Simple / The Present Continous
7. Homework :Sections: D-E

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 Starting up A

A. Discuss these questions with a partner:

1. How often do you travel by air, rail, road and sea?

2. Do you enjoy travelling? What don't you enjoy about it?
3. Put the following in order of importance to you when you travel.

- comfort -safety -price -reliability -speed

Does the order of priorities change for different types of travel?

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 Starting up B
B. Choose the correct words to complete the list of things which irritate
people when flying.
cabin cancellations checks food jet
Luggage queues room seats trolleys

1. Not enough leg . . . . . . . . . 6. Overbooking of . . . . . . . . . . .....

2. Lost or delayed . . . . . . . . . 7. Flight delays and . . . . . . . . . . . .
3. Long . . . . . . . . . . . . at check-in. 8. Tiredness and . . . . . . . . . . . . Iag.
4. Poor quality.............. and drink. 9. Delays for security . . . . . . . . . . ..
5. No baggage...................available 10. Oversized hand luggage in the . . . ..

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 Vocabulary A

A. Match the words and phrases which have the same meanings.For each pair, decide which is
British English and which is American English

1. subway a) line 8. elevator h) bill

2. city centre b) lift 9. coach class i) booking
3. carry-on baggage c) public toilet 10. timetable j) round trip
4. one way d) schedule 11. car park k) downtown
5. return e) economy class 12. queue I) motorway
6. freeway f) single 13. check m) underground
7. rest room g) first floor 14. reservation n) hand luggage
15. ground floor o) parking lot

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 Vocabulary B

B. Use the American English words or phrases from Exercise A to complete this text.

My last overseas business trip was a nightmare from start to finish. First of all, there was a delay on
the way to the airport, as there was an accident on the freeway 1. When I got there, I found the
lower level of the airport . . . . . . . . . . 2 was flooded. Next, my . . . . . . . . . . . .3 was too big and
heavy, so I had to check it in. When we arrived, the. . . . . . . . . 4 was closed, and there were no
cabs at all. After a long time trying to figure out the . . . . ……..5 and waiting in . . . . . .6 for 40
minutes, we finally got a bus …………….7 and found the hotel. Then there was a problem with our
room .. . . . . . .. 8 and, would you believe it, the . . . . . . . . . . . 9 wasn't working, and our rooms
were on the fifth floor.

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 Language Review A
A. Talking about the future
We can use different language forms to talk about the future.

 We use going to to talk about what we intend to do and have already decided to do.
My colleague and I are going to attend our Chairman's wedding in Seattle next month.
Some airlines are going to increase fuel surcharges this week.

 We use will or '/I to talk about something we have decided to do at the time of speaking.
The deal's off. I'll call the travel agent to cancel the flights.

 We use the present continuous to talk about a fixed arrangement.

I'm travelling from Australia to Europe in September.

 We use the present simple to talk about a timetable or programme.

The flight leaves Ho Chi Minh City at 11 :30 on Tuesday. It arrives in Danang at 12:40.

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 Language Review (contd.)
A. Complete each dialogue with the correct form of going to or will.
1 . A. Have you decided where to hold the sales conference?
B. Yes, we . . . . . . . . . . book the Emory Centre in Atlanta.
2. A .I can't find my passport.
B. OK, you look in your bag, and I . check the back seat of the car.
3. A. What are you planning to do in Tokyo?
B. We . . . . . . . . . . meet our agent to discuss next year's advertising budget.
4. A .I'm afraid the flight's been cancelled.
B. I need to get there tonight. I . . . . . . . . . . . take the train. I think it leaves at nine.
5. A. The Hertz counter is a good place to meet.
B. OK, I . . . . . . . . . . . wait for you there.

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 Language Review (contd.)
B. Choose the correct tense (present continuous or present simple) to complete
the sentences. Write PC (Present continuous) or PS (Present Simple)

1. We stay / are staying at the Ritz for next week's conference.

2. According to the timetable, the coach deports / is deporting from Victoria at 8:00, reaches Lille at

12:30 and arrives in Paris at 13:30.

3. Excuse me, what time is the conference beginning / does the conference begin?

4. What do you do / are you doing on Tuesday afternoon?

5. What time is this train getting / does this train get to Osaka?

6. Next time, I travel / am travelling to Madrid by train.

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 Language Review (End)
C. complete the sentences below. Use going to, will, the present continuous
or the present simple of the verbs in parentheses.
1. The flight's delayed, so we . . . . . . . . . . . . in the lounge. (To wait)

2. OK, I've decided. I . . . . . . . . . . . . . . . . . . . . the next flight to New York. (To book)

3. Let's check the timetable. The flight . . . . . . . at 18:30. (To leave)

4. It's OK, I don't need a lift. I . . . . . . . . . . ... .. a taxi to the airport (To take)

5. Friday afternoon? I'll just check my diary. I I . . . . . . . . . . ... .. anything special. (To do)

6. There are two flights to Hong Kong on Friday, I . . . . . . . . . . ... a later one (To catch)

7. It's all arranged, we . . . . . . . . . . ... .. at five in the reception. (To meet)

8. Next week, . . . . . . . . . . ... .. . . ... to Munich for the Conference. (To fly)

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 USEFUL Language : Telephoning
ANSWERING THE PHONE IDENTIFYING YOURSELF
Hello, Carla This is / my name is
Rodriguez speaking. Maria speaking
Good morning, Tiger Ltd.
MAKING CONTACT

STATING YOUR PURPOSE

I'd like to speak
to Martin Krause, I'm calling about ...
please. The reason I'm calling is ...
Could I have the
sales department, please?

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 USEFUL Language : Telephoning (contd)
MAKING arrangements CLOSING

Good. So, I'll see you on the 8th.

Could we meet on Monday at 11:00
Thank you. Goodbye.
How/what about June 12th
Right. / OK, then.
Is 9:30 convenient/ok?

RESPONDING That's great, I'll see you

That's fine /OK for me.

Sorry, I can't make it then

No problem

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 USEFUL Language : Telephoning (End)

CHANGING ARRANGEMENT

We've got an appointment for ten o'clock, but I'm afraid something's come up.

I'm afraid I can't come on Friday. I'm very busy that day.

I'm sorry, I can't make it on Tuesday. I've got something on that morning.

Could we fix another time?

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 READING

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 READING
A. What business travellers want:
Read the text above and match the sentence halves to complete the definitions of the words in bold.

1. Peak travel happens a) a change to a better seat or level of service.

2. When you check in, b) a room in a hotel/airport where people

3. Frequent-flyer points are c) a card you must show in order to get on a plane.

4. An upgrade is d) all the people who work at an airport, but not the pilots or cabin crew.

5. A lounge is e) awarded by airlines to reward customer loyalty

6. A boarding pass is f) at times when the largest number of people are travelling.

7. Ground staff are g) you go to desk at a hotel/airport to say you have arrived

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 READING
B. Complete the text with the phrases from Exercise A above

I don't always pay a lot of money and I try to avoid . . . . . . . . . . . 1. However,

I do travel a lot and earn . . . . . . . . . . . 2. and usually get an. .. . . . . . . . 3.
to first class. The airline gets me a car to the airport. I am met by helpful . . .
. . ......4. They take my . . . . . . . . . . . 5. and help me . . . . . . . .. . 6. Then
they take me to the. .... . . . . . . 7. where I read the newspapers.

Peak travel, check in, Frequent-flyer points, upgrade, lounge, boarding pass, Ground staff.

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 REMINDER
REMINDER: Grammar: The Present Simple Tense / The Present Continuous

The Present Simple Tense (Form and Function)

Permanent Truth: a) Wood floats / Birds fly / Gases expand when heated.
Descriptive: a) This is a fire system. It gives fire warnings.
b) I work in Hassi Messaoud and I live in Algiers.
Habitual: a) Every + {second, minute, hour, day, week, month, ....}
b) Each + {time, year, .......}
c) Each and every + {time, year, ...} + Present Simple Tense
d) Often, usually, generally, hardly ever, (Adverbs of time)
e) How often, how many times, .....
f) In the morning / evening / on Sundays / at the moment .....

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 REMINDER
The Present Continuous: Form and Function
a. An action taking place at the moment of speaking.(Now, at the moment, at present ....)
Example: He is now working in the Geology Department.
b. Action not necessarily taking place at the moment of speaking.
Example : Ahmed meets Kaddour in HMD and says: I’m learning English at SMA Ain El Bia.

Non-continuous Verbs (Stative Verbs expressing a state rather than an action)

Non-continuous verbs are verbs that we do not normally use with continuous tenses. These
"stative" verbs are about state, not action, and they cannot express the continuous or
progressive aspect. Here are some of the most common non-continuous verbs:

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 REMINDER

• senses: appear, feel, hear, see, seem, smell, sound, taste

•feeling: hate, like, love, prefer, want, wish
• communication: agree, deny, disagree, mean, promise, satisfy, surprise
• thinking: believe, imagine, know, mean, realize, recognize, remember, understand

•other states: be, belong, concern, depend, involve, matter, need, owe, own, possess, etc.
Some exceptions: think as a process: He’s thinking about his job future. Fr. Réfléchir)
BUT: I think she is right NOT *I’m thinking she is right (Fr. Penser)
See as a process : I see what you mean (Je vois/comprends) Not I’m seeing what you mean.
BUT: I’m seeing you at 12.00 (In the sense of meeting you at 12.00).

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 REMINDER
Some other examples are:
have
I have an old car. (state – possession)
I'm having a quick break. (action – having a break is an activity)
see
Do you see any problems with that? (state – opinion)
We're seeing Tadanari tomorrow afternoon. (action – we're meeting him)
be
He's so interesting! (state – his permanent quality)
He's being very unhelpful. (action – he is temporarily behaving this way)
taste
This coffee tastes delicious. (state – our perception of the coffee)
Look! The chef is tasting the soup. (action – tasting the soup is an activity)
Other verbs include:
agree, appear, doubt, feel, guess, hear, imagine, look, measure, remember, smell, weigh, wish.

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 EXERCISE (1)

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 EXERCISE (2)

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