CMI Level 5: Management and Leadership: Diana Turea
CMI Level 5: Management and Leadership: Diana Turea
CMI Level 5: Management and Leadership: Diana Turea
Unit 5013
Leadership Practice
Diana Turea
Task 1:
1.1.Identify the key differences between Management and Leadership:
MANAGEMENT LEADERSHIP
Follow rules Follow Instincts / Asks Questions
Focus on getting things done Focus on getting the right things
right done
Side with safety Side with risks
1.2. Take 2 examples from each list providing practical examples of effective leadership
in action and effective management in action in the running of a department:
Like for example when a decision was taken to keep the Room
Service Food available for guests till 12.00am instead of just following
the rules he asked way, knowing that after 10.00pm it is really
unlikely to get orders and it would have been a cost involved to keep
1.3. Discuss why is important for those with management responsibilities to be able to
use both leadership and management skills effectively:
1.4. Identify some of the behavioural and skills challenges raised by this concept:
“Leaders should stand out from the crowd.” (Enda Larkin, 2008, p.35)
There are many other skills that can affect our behaviour as leaders
like: competency, approachability, consistency, empathy, integrity.
1.5. Compare and contrast the differing demands of leadership and management and
discuss 2 working examples of occasions when managers have to strike a balance
between these demands in order to work effectively:
When our hotel went throw change, the management changed, the
way some of the departments operated was changed (like reception,
bar and restaurant) in order to make sure we get the best out of the
process I had to find the balance between the powers. Positional
power was used to make sure all the staff was complying with
regulations and as well to make sure the new rules implemented
were followed even if they didn’t like it. It is not easy getting people to
accept change after they were used to work in a certain way and
personal power plaid an important role in the process. It takes time to
build trust and respect but once I’ve done that it was a lot easier for
me to influence the team. As well rewording power was used a lot as
I’ve started doing regular appraisals, introduced the employee of the
month reward, bonus schemes and that helped in gaining the staff
trust and respect too.
Our chef in the kitchen, in his role of line manager uses a mixture of
the powers as well. When he gets a new member of staff he uses his
expert cooking powers to evaluate the new member’s knowledge , he
uses personal power building a relationship based on trust and
respect and rewording power when comes to passing him the
probation or not.
Task 2:
2.1 Describe your understanding of what the role of a leader should be in the creation
and communication of the organisation vision:
“Your objective as a leader is to ensure that Vision is seen to matter. You must
create a Vision which is clear and motivating – and you must be seen to
advocate it tirelessly. ” (Mark Anderson, 2010, p.48)
The Mission and vision are very important as they communicate the
organisation’s purpose to stakeholders, inform strategy development
and from them we can set measurable goals and objectives.
2.2. Use both external and worked based example to provide an illustration of where
principle has worked well and where it has not worked well:
- Best People - we recruit and develop best people for the business,
which the have a “can do” attitude and provide best possible
costumer service;
- Grow your own – we consider our staff the most important asset and
we always encourage them to grow and develop themselves in their
roles.
A bad way to communicate the vision it will be not to get the team to
understand it and buy into but force it in.
“Our vision serves as the framework for our Roadmap and guides
every aspect of our business by describing what we need to
accomplish in order to continue achieving sustainable, quality growth”
The problem we have here is that is to general and it can be used for
any business of beverage as the fact that it’s Coca Cola’s vision is
not even mentioned.
2.3. Highlight the positive and negative points and suggesting reasons for success and
shortcomings:
- tested: if it’s initially tested on a small group to find out their reaction
in order to find the best way to communicate it to the whole team;
Task 3:
3.1. Describe the meaning of empowerment, trust and ethical leadership in a work
context:
Trusting our staff to take good decisions will make them feel valued
and they will want to prove themselves even more. I had a waiter that
was the best in the restaurant, providing good costumer care and
services but he never showed any leadership skills. When the
position of supervisor became available and he showed interest I was
not sure if he will raise up to it, but after clearly explaining my
expectations and giving him trust he surprised everybody by growing
into his new role.
“Trust is a two-way street: your team members won’t trust you unless you trust
them – and more trust is certainly better then less.” (J. Keith Murninghan, 2012,
p.80)
When I make sure we follow the rules and regulations (we have a
good Health & Safety policy, follow Corporate Social Responsibilities,
and we are aware of the impact our business has on the
environment- Green Tourism) this is another example of ethical
leadership.
3.2 Provide one positive and one negative practical example on the impact these have
on organisational practice:
Task 4:
4.1 Describe 2 different theories of leadership styles and highlight the key differences
between them:
“All theories describe the styles of leadership on the basis of wheatear the focus
of the leader is on the outcome or the people” (Edna Larkin, 2008, p. 67)
In the table bellow I point the key differences between the 2 theories:
4.2. Provide an outline of two contrasting working situations and in each case select
which of the leadership styles you have previously described might be the best choice
for the manager to use in order to try to achieve a successful outcome for the
organization:
4.3. Explain the reasons of your choice highlighting the practical values of the styles you
have selected:
on a long term as we have a stable team, happy with what they are
doing, they feel valued and that transcends in everything they do and
it’s highlighted in our very good comment forms, Trip Advisor reviews
and AA Inspections reviews.
4.4. By means of 2 practical examples, one external and one worked based, discuss the
impact an individual’s personal energy , self-belief and commitment can have on their
ledeship styles:
The benefits of the way I’ve influenced the team on Mothers day is
that stress and pressure didn’t affected the team in a negative way,
our guests were all happy as good costumer service was delivered, it
would increase the changes of getting similar or higher numbers next
year and we now have the confidence to do it all over again. As
disadvantages I would mention pressure was still there and if not
proper manage it can affect our results.
In the second example there are positive benefits only when the
leader manages to auto control and doesn’t let his energy affect the
staff members as the negative side is that working on an unpleasant
environment will make the staff ore exposed to make mistakes.
Bibliography: