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Task Sub System.

The document describes 3 use cases for a service request process at Milele Daima LTD: 1) a customer requests service by filling out a memo slip, 2) an employee logs the service details from the memo slip into an invoice and billing information, and 3) a customer can order products by filling out a system specifications form with their requirements. Each use case identifies the key actors, triggers, inputs, outputs, and steps in the respective processes.

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Lorraine Rono
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57 views

Task Sub System.

The document describes 3 use cases for a service request process at Milele Daima LTD: 1) a customer requests service by filling out a memo slip, 2) an employee logs the service details from the memo slip into an invoice and billing information, and 3) a customer can order products by filling out a system specifications form with their requirements. Each use case identifies the key actors, triggers, inputs, outputs, and steps in the respective processes.

Uploaded by

Lorraine Rono
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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TASK SUBSYSTEM

Service Request at Milele Daima LTD

Use Case Name: service request I.D: 1001 Importance Level: High
Primary Actor: Customer

Short Description: This use case describes how to request for service

Trigger: A customer placing a service request order.


. Type: External

Major inputs: Major Outputs:


Description Source Description Destination
Customer name Customer Memo slip Employee
Problem description Customer
Degree of urgency Customer

Major Steps Performed


1. Customer contacts Milele Daima
1.1. Customer fills in Memo slip with appropriate information
1.2 The information is sent to the employee
Service request worksheet use case

Use Case Name: Service request worksheet ID: _1_ Importance Level: High

Primary Actor: Employee

Short Description: This use case describes how an employee logs in the information that is, in turn, used to
fill in the billing information

Trigger: a customer fills in the memo slip


Type: External

Major inputs: Major Outputs:


Description Source Description Destination
List of items Memo Slip Invoice Accounting system
Labor rate Memo slip Billing Information Customer
Time spent Memo Slip

Major Steps Performed


1. Employee receives memo slip
1.1. Once he receives the memo slip
1.1.1. Employee fills out a form with appropriate information.
1.1.2. Memo Slip Information is entered into an invoice.
Product Order use case.

Use Case Name: order products ID: _1_ Importance Level: High

Primary Actor: Customer

Short Description: This use case is used by Milele Daima to process the customer’s orders

Trigger: a customer fills in a memo slip


Type: External

Major inputs: Major Outputs:


Description Source Description Destination
System Specifications customer Customer’s order System Spec Sheet
Date required customer
Customer Information customer

Major Steps Performed


1. Customer places order
1.1 The information is stored by the system

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