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TWILIO INTERVIEW PREP GUIDE - 2021

What's Inside
WHY THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3. . . . . . .

WHO WE ARE & WHAT WE DO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

BECOMING A TWILION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
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THE SIX STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

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WHAT IS A BAR RAISER? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

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HOW TO PREPARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8.

How To Prepare: Twilio Magic Values . . . . . . . . . . . . . . . . . . . . . . . . 9

How To Prepare: Give Details Vs. The Big Picture . . . . . . . . . . . . . 10

How To Prepare: Technical Assessment . . . . . . . . . . . . . . . . . . . . . . 11

How To Prepare: Practice Makes Perfect / Dig Deeper . . . . . . . . .12

WE'RE EXCITED TO MEET YOU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

 WHY
THIS GUIDE?

We're thrilled you're considering joining us.

Twilio has grown so much since we started,

and that growth has really accelerated in the past few years.
That's why we're looking for more people like you
— builders, creators, and bright minds —
who will help us continue that momentum.

We created this guide to help you

put your best foot forward with Twilio.
And just as we're interviewing you, you're interviewing us.
We hope this guide gives you a flavor of who we are and how we work!

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 WHO WE ARE

Twilio powers the future of business communications. By enabling phones, VoIP, and
messaging to be embedded into web, desktop, and mobile software, we power real-time
communications to connect you with people, places, and things that matter.

We’re builders and owners. We always do what’s right for our customers. We care
about one another. And we own the audacious future we’re creating together.

We've retained roots in San Francisco (our headquarters), but we're now a global
operation with 5,000+ Twilions. As we grow, we continue to need more and more talent.

WHAT WE DO
Since our solutions stretch across applications, businesses, and continents, we've
seen demand for our products and services increase. No longer are we just about
digital transformation, we're now known for digital acceleration with solutions
that can help people connect in exciting new ways.

Developers all around the world use Twilio to unlock the magic of communications
to improve any human experience, like these:

o Nike used Twilio to enable in-store customer support agents to transform into
digital customer engagement specialists.

o Behind the scenes, International Rescue Committee uses Twilio to power a

WhatsApp-based helpline that engages refugees with life-saving information.

o To streamline communication between owners of shared vacation rentals and

potential guests, Airbnb relies on Twilio.

Check out more customer stories to see what else we help power.

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TWILIO INTERVIEW PREP GUIDE - 2021
 BECOMING A TWILION
IN SIX STEPS (OR LESS)

We have high standards at Twilio

and will provide you with the best
interview experience possible.

Depending on the position, you

may not encounter each of the
steps outlined in our process.

But keep reading — over the next

few pages, we'll reveal our
general approach to getting to
know you.

See the 6 steps on the next page.

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TWILIO INTERVIEW PREP GUIDE - 2021
 THE SIX STEPS

1. APPLICATION REVIEW: First, we carefully review your application to ensure your skills and
experience are a match for the position.

2. INITIAL CONVERSATION: Next, we'll set up a 30-minute phone call

with a recruiter to get to know you and chat about the aspects of the
job that excite or inspire you most. It's our goal to get back to you
within 48 business hours with an update.

3. MEET THE HIRING LEADER: During this interview, you'll learn more
about what the job entails, hear about the team dynamics, and have
the opportunity to share your expertise with a Twilion you may report
to or work closely with. The call will last roughly 30-45 minutes.

4. MINI PROJECT: Depending on the position you're applying for, we

may give you a small project to showcase your stuff, like writing
code or showing us your portfolio.

5. MEET SOME TWILIONS: It's time to meet members of the team,

plus the Bar Raiser, our Twilio Magic Values champion. You’ll get
a taste of the work you'll be involved in and we’ll learn how our
values align. These sessions, which can last from 3-5 hours, can
either be completed on the same day or split across multiple days
based on your preference. For select roles, we may ask you to
participate in one more session with other team leads.

6. OFFER & UPDATES: We'll create a competitive offer for the

successful candidate. If it's not a match, we'll keep you in mind
for openings that might be a better fit and share job search
resources that you might find helpful.

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TWILIO INTERVIEW PREP GUIDE - 2021
 WHAT IS A BAR RAISER?

We’re raising the bar on what an interview should be like for candidates. The Bar
Raiser interview is an opportunity for you to learn more about Twilio life by
meeting with a Twilion outside of the direct team you would be working with. It’s a
chance to share the values that are most important to you and to learn how they
align with ours.

Since our Bar Raisers are not part of the hiring team, they help bring a critical lens
to the hiring process to ensure interviews are conducted in a thoughtful, objective,
and data-driven way. They help make sure we’re hiring the best person for every
position: someone who practices our values in their daily work and can show
relevant examples of what that's looked like in previous roles.

Keep reading for tips on how to prepare for your interview!

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TWILIO INTERVIEW PREP GUIDE - 2021
 . . . . . . . .
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HOW TO PREPARE

We're psyched by the idea that you may be our next Twilion and want you to do your best.
With that in mind, the rest of this ebook highlights some of the things we think will help
you prepare.

Live the Twilio Magic Values

Who we are and how we work together, combined with our embedded values and
unique team spirit, are collectively known around here as the Twilio Magic. Honesty,
inclusiveness, earning trust, and being unafraid to embrace any idea — no matter how
wild — are part of the core values that guide us.

Over the next few pages, we outline those values and group them under three different
categories: How we act, how we make decisions, and how we win. Our Magic Values
are pretty simple but really important.

When sharing stories from your work or personal life during your interview, don’t shy
away from sharing your own definition of magic values that you live and breathe.

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TWILIO INTERVIEW PREP GUIDE - 2021
 . . . . . . . .
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HOW TO PREPARE:

Twilio's Magic Values

How We Act How We Make Decisions How We Win

BE AN OWNER WEAR THE CUSTOMERS SHOES BE BOLD

Owners know their business, Spend the time to deeply understand We’re driven by a hunger to build a
embracing the good news and the customers, and solve problems from meaningful and impactful company.
bad. Owners sweat the details and their perspective. Earn trust through Embrace crazy ideas and remember,
“pick up the trash.” Owners think every interaction. every big idea starts small.
long term, and spend money
wisely. WRITE IT DOWN BE INCLUSIVE
Our business is complex, so take the To achieve our goals, we need a
EMPOWER OTHERS time to express yourself in prose — diverse set of voices in the room.
We believe that unleashing human for your sake, and for the folks with Build diverse teams, and seek out
potential — both inside and whom you’re collaborating. unique points of view.
outside our company — is the key
to our success. Be humble and RUTHLESSLY PRIORITIZE DRAW THE OWL
realize it’s not just about us. Invest Prioritization helps break down There’s no instruction book, it’s ours
in each other. complex problems and provides to write. Figure it out, ship it, and
clarity in the face of uncertainty. iterate. Invent the future, but don’t
NO SHENANIGANS Decisions are progress, so make wing it.
Always act in an honest, direct, decisions with available information
and transparent way. and keep learning. DON'T SETTLE
Expect the best from yourself and
others, because there’s no feeling
greater than being proud of our work.
Hire the best people for every role.

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TWILIO INTERVIEW PREP GUIDE - 2021
 . . . . . . . .
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HOW TO PREPARE:

Give Details Vs. The Big Picture

To understand your successes — and when things fell short — we want to hear
about the projects you worked on, solo or as part of a team.

To help, keep these tips in mind:

Avoid presenting "big picture" answers.

When you offer a "30,000-foot view" of a project, your
story may appear unfocused. Instead, respond to interview
questions with "ground level" details.

Be sure to focus on the specifics.

Discuss the situation at hand, your tasks or goals, the
actions you took, and the outcome or results.

Naturally, we're here to help you succeed. That's why we can't wait to for you to
share great stories that focus on your achievements rather than merely listing
resume experiences. Keeping these tips in mind will help you set yourself apart
from the crowd.

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TWILIO INTERVIEW PREP GUIDE - 2021
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HOW TO PREPARE:

Technical Assessment

For roles that require hands-on building or management of products and software,
you may be asked to complete a technical assessment.

The actual assessment varies from role to role, but some topics
that might be covered include:

o Coding languages

o Technical concepts (system designs)

o Backend database problems

We'll email you a link where you can sign in to complete the assessment. After you
submit the assessment, it will be scored based on the requested criteria your
submitted code met. A team member will get back to you to discuss next steps.

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TWILIO INTERVIEW PREP GUIDE - 2021
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HOW TO PREPARE:

Practice Makes Perfect

Look through your resume and prepare different examples of your own experiences.
Highlight your expertise, accomplishments, mistakes, and lessons learned.

Be sure to consider how your approach aligns with Twilio's Magic Values. Keep in
mind that you may have multiple interviews, so keep it fresh and interesting by being
prepared to provide different experiences each time. Interviewing virtually? Check
out these helpful tips!

Dig Deeper

At Twilio, we’re a culture of builders and owners. We’re all here to develop
ourselves, our company, our people, and our communities. As we log on to work
each day, we wear our customers’ shoes and focus on how we can build their trust.

To learn more about what we’re building and how you can build with us:

o Explore the culture and people section of our blog

o Read why the brands you use every day love

building with Twilio

o Follow our social channels: Twitter, Facebook,

Instagram, and LinkedIn

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TWILIO INTERVIEW PREP GUIDE - 2021
 WE’RE EXCITED
TO MEET YOU
We're growing fast! And we’re committed to building
an inclusive, creative and transformational workplace
that equips us all to do amazing things.
Imagine how much we’ll learn together as we evolve.

So join us. We can’t wait to build with you.

Watch This Video

to see what
we're building!

If you have questions before your interview,

please reach out to your hiring team.

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