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Sample Questionnaires For Training Needs Analyses

This document provides sample questionnaires and surveys that can be used for a training needs analysis (TNA). It explains that there is no single questionnaire that fits all companies, so any analysis must be tailored to the specific employee group and work attributes. Sample surveys focus on getting direct input from employees about their training needs. The document stresses defining the survey scope by considering the areas of inquiry before looking at sample questions. This ensures the survey questions will be relevant. Links to example TNA surveys from different industries are provided, but the document notes they may need customization for a particular workplace.

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169 views2 pages

Sample Questionnaires For Training Needs Analyses

This document provides sample questionnaires and surveys that can be used for a training needs analysis (TNA). It explains that there is no single questionnaire that fits all companies, so any analysis must be tailored to the specific employee group and work attributes. Sample surveys focus on getting direct input from employees about their training needs. The document stresses defining the survey scope by considering the areas of inquiry before looking at sample questions. This ensures the survey questions will be relevant. Links to example TNA surveys from different industries are provided, but the document notes they may need customization for a particular workplace.

Uploaded by

royaart
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Sample Questionnaires for Training Needs

Analyses
by Teramis on March 10, 2009

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Earlier, we posted an article about how to conduct a training needs analysis (TNA). Many
readers of that article expressed interest in sample questionnaires for an analysis of the sort
described.

There is no single “one size fits all” questionnaire that can serve this purpose. Company
requirements vary too widely, and any analysis of an employee base must be tailored to that
specific group and the unique attributes of their work. That said, it is possible to share with
our readers examples of the kinds of things that assessment instruments ask, with the
understanding that these must of course be customized for the particular workplace being
analyzed.

Sample Surveys

The previous article mentioned several components that may be chosen as elements of a
TNA.  These approaches included observation, interviews, surveys, job description analysis,
difficulty-of-task analysis, problem-solving conferences, identification of motivating
personality factors, and analysis of organizational policies.

For the sake of providing a useful example in this limited space, we will focus on surveys.
The reasons for this are threefold. First, no matter how a TNA is constructed, at some point it
must entail direct input from the individuals who are candidates for training. Surveys
accomplish this handily, and are perhaps the most frequently used tool in such analyses.

Second, a survey has arguably the broadest reach of any TNA methodology applied
throughout an organization, so it is a high-value tool that offers a lot of “bang for the buck.” 
Finally, once a survey is created, any interviews which are conducted can use that form as a
starting point for more open-ended oral interviews. In this manner the survey does double
duty, supporting more than one TNA technique.

Defining Survey Scope

Before using any sample surveys – or most critically, when creating surveys from scratch – it
is important to be clear on precisely what the survey is intended to analyze. This in turn
shapes what questions are invented, or what and how existing questions are customized.

The best way to achieve this is to first create a meta-list of the areas of inquiry the survey
should explore. For example, let’s assume we want to assess the training needs of our
customer service staff.  Even before looking at any pre-written surveys, we consider what we
know of customer service operations and the nature of our business, and do a little
brainstorming about topic areas to be addressed.  Perhaps we determine the employee survey
should probe people’s knowledge of returns policies, their ability to deal with unsatisfied
customers, and their judgment about when to escalate a problem to a higher tier of support.

Once this scope is defined, we might then expect to come up with a survey in three sections,
with detailed questions in each of these subject areas.

We keep this in mind when evaluating existing surveys against our needs, or when creating
questions for our own original assessment instrument. This ensures that the survey we use
will be truly relevant to our requirements.

Training Needs Analysis Survey Samples

A well-done TNA survey can be lengthy. Rather than reproduce them here, the following
links include a variety of examples in their entirety.  A link to a sample survey does not
indicate endorsement of any associated products or services at that link.

IT Training: A Windows Office Suite self-assessment for computer users.

General Needs Assessment, Managerial and Office Skills

Common Business Needs:  Equal Opportunites, Sales, Health & Safety, more. Several
samples online.

Skills Self-Assessment – portion of a larger TNA survey series.

~~~

Deborah Teramis Christian is a freelance writer and former business consultant who writes
on a variety of contemporary issues.

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