Texting Operator Fantasy Chat Quality

Guidelines

This manual contains guidelines for operators. The purpose of this document is to
increase the quality of messages and help Studios maintain high-quality standards.
The following pages contain specific guidelines that will help every operator write
entertaining messages to our customers.

Writing style 1
Language and punctuation 3
Entertainment 4
The logbook 8
¡¡Important!! 10

Please be reminded that it is not allowed to mislead the customer in any way.

It is not allowed to say you will meet the customer.

It is not allowed to share contact information.
It is not allowed to say you’ll make a new picture.
It is not allowed to say that you could do any of the above “in the future” either.

Writing style

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 As an operator, you have to adjust your writing style to the profile that you’re sending
messages from. With every chat session, the profile could be different.

Adjust your writing style to the following points:

- Age
An 18-year-old will write differently from an older woman of 50-years-old, for
example. While younger people will use abbreviations, an older woman would write
with full words. Also, the life experience of a young girl is way less than that of an
older lady.

- Profession
Someone who studied for a long time to become a surgeon, for example, will have a
better knowledge of the English written language than someone who is a florist. Of
course, there are exceptions!

- Country of origin (slang)

The best example of the difference in language is between UK English and American
English:
UK English Favourites
American English Favorites
You’ll have to adjust to the country of origin where you’re typing your messages for.
That means that when you’re writing on an American platform, you type words
differently from when you would be writing on a UK platform.
Also, some parts of the world use Slang words. In Australia, for example, they use
“Howdy” or “G’day” to say hello, while in South-Africa they wouldn’t use these
specific greetings.

- Length of the previous customer and operator message

Of course, the message of the customer is leading. If the customer sends you a long
message, filled with personal information, questions, and (maybe) some compliments
you’ll have to answer every single thing. DO NOT only answer his questions.
Compliment him too.
Respond to his personal information/situation/worries/et cetera.
Most important of all; adjust the length of your message to the length of the
customer’s message.

Unique messages

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You have to keep in mind that you are a chameleon. The ultimate operator can chameleon
his or her way through every chat session without an outsider knowing that it’s one and the
same person who writes the messages. This means that every message needs to be unique
in every way!

- Do not use the same kind of questions and sentences for every customer.
Every conversation is unique. This means that questions need to be personal and
unique to every customer.
It is possible that you chat with a customer through several player profiles. The
customer could get suspicious when he receives the same type of questions from
three different player profiles on the website.
If an operator uses the same kind of questions in his or her messages we call this
“Copy/paste”.

If you chameleon your way through every conversation and read what the conversation is
actually about, you’ll never have to copy/paste questions or sentences.
- Follow the conversation
- React to what the customer is asking or saying

Some examples of what we see as “Copy/paste” messages:

--- Ask unique questions and not just these generic questions. --- The
operator sends this three times in different conversations:
So, what are you doing right now?

Now you know what I am doing, may I know what you are doing too?
Are you going [customer hobby] today or have you got other plans?
You made me curious... What are you up to right now besides chatting with me?

Language and punctuation

Although you are chatting with our customers and typos are inevitable, you’ll have to write
your messages using correct English language and punctuation. Of course, it is possible to

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 have a typo or write a word incorrectly. But, overall, your use of the language you’re writing
in and your usage of punctuation has to be correct and understandable.

Correct language
Search up a word with Google, or any other search machine, if you have doubts about the
orthography. TIP! We advise you to install “Grammarly”. This Google Chrome application will check your
writing before you send your messages.

- Start every new sentence with a capital letter.

- Names, cities, days, months, and holidays are written with a capital letter.

My neighbour J im was gardening. H e always does so on T uesdays. G ardens in

Texas need a lot of attention. T he weather can be extreme here!

Correct punctuation
Surf to https://www.thepunctuationguide.com/top-ten.html if you want to check your knowledge of
punctuation marks.
The two most important punctuations:

- Punctuation marks come right after a word and NEVER AFTER A SPACE:
This is lovely , thank you .
This is lovely, thank you.

Here is the list you ‘ve been asking for :

Here is the list you’ve been asking for:

- End every sentence with the correct punctuation mark:

Would you be so kind as to hand me the sugar.
Would you be so kind as to hand me the sugar?

Thank you for letting me know I will see you in a bit then
Thank you for letting me know. I will see you in a bit then.

Entertainment

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The first thing you have to remember is that our business is Entertainment. Literally, you
have to entertain our customers. You’re entertaining them with information about the profile
they are chatting with or with thoughts, fantasies, pictures, and listening to them. When you
entertain the customer you are chatting with, he is more likely to send a message back and
thus extending the conversation. This will lead to the customer spending more time and
money on our platforms -> you can write more messages and that means -> make more
money.

The three most important things on how to entertain a customer:

- Read a few of the previous messages that the customer already sent.
Is it the first message of a customer after he received a poke message? Then read
the poke message.

- Answer to ALL questions the customer is asking.

Write your answers storytelling wise, this way you entertain the customer!

How to ask entertaining questions?

If you read the logbook and the previous message(s), you know what the
conversation is about. So, asking generic questions won’t benefit the conversation.
Ask specific questions that address the subject of the previous message or photo
attached, for example:

The customer sends you a picture of his six-pack:

Entertaining answer: Your body is super hot! How long did you have to train to
get a six-pack like that?!

Not entertaining answer: I like your picture, do you like mine too?

The customer tells you about his secret fantasies:

Entertaining answer: Ooohh, that’s really naughty! I actually have the same
fantasy and I’m thrilled I found someone who’s also into this. Would you want
me to wear a nurse outfit too?
Not entertaining answer: That is a naughty fantasy, indeed. I also have fantasies.
Do you want to hear about them?

- Log information in the logbook and read the logbook before answering the
customer’s message.
Because logging information in the logbook is such an important part of entertaining
the customer, we’ve created a separate section about this. You’ll find it below the
Entertainment section.

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 Example of entertaining the customer with your answer

Example customer message:

Hi there, Julie, you look great! How long ago did your relationship end and what went
wrong? I’m also wondering how it is possible that I am the only one you are currently
chatting with? Love, Richard.

Example incorrect and not entertaining operator answer:

Hi Richard. Thank you. Two years ago my relationship ended. My ex cheated on me.
You were the first one to message me, so I thought to myself; Why not? You’re single
too, right? Julie

Example correct and entertaining operator answer:

Hey Richard! Well, thank you. That is so sweet of you! Ehm, I think it is two years ago
by now. My ex cheated on me and I couldn’t forgive him. My trust in him was
completely gone. Because of that, I’m really picky about the people I chat with. So
you’re the lucky one I guess haha. How long ago did your previous relationship end?
XO, Julie

Example customer message:

Thank you for your message back. I was afraid you would not be as excited as I am about
you. Here’s a picture of me. I was on vacation in Spain when the picture was taken. As you
can see I enjoy a vibrant lifestyle! haha I also love to cook, swim and play darts. Do you
cook too?

Example incorrect and not entertaining operator answer:

Although I did not see a picture of you yet, I thought I would give it a go. You are the
first man to message me, so… Why not! I have been to Spain too. Visited Madrid and
some of the Costa’s. I like to cook too. I can prepare a mean paella! Do you like to go
on vacation?

Example correct and entertaining operator answer:

Aahh, how can I not be excited about you? Your message was so sweet and
thoughtful. I immediately became curious about you! I love your picture! You look so
cheerful and happy. I have never been to Spain, but because of your picture, I would
love to go there someday. And you cook?! What else could I wish for. I can prepare
myself a meal, but that’s about it. Have you got a signature dish?

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 Some do’s and don’ts on entertaining the customer

Do’s
- Read the logbook of the player and customer. You’ll find inspiration to write
messages. For example, did the customer say he was going to a birthday party the
previous evening? Ask him how it was!

- Chat about current affairs. What’s in the news? What big (government) things are
coming up?

- Be aware of the timezone you’re writing your messages for. If you are not a
locale, check the current time before you start writing messages.

Don’ts ( plus tips on what you should do instead)

- Do not only ask the customer for information or personal-life details. Let him in
on the life of the player too and tell him things about the player’s life.

- You don’t always have to chat about sexual things. You can also chit chat with a
customer. Sometimes the customer only wants to chat about his day or what he has
been going through. You can ask him questions about this and act as a listening ear
while following his lead of the conversation in this.

- Don’t add unnecessary information to a logbook, such as the player suddenly

having kids. Or the player switched jobs, or the player having a different name then
the profile says. This also applies to customer logbook.

- You don’t end a conversation on your end. Even though you might be the one
going to bed or log off of the system, another operator can fill the gap and continue
the conversation.
Only say goodbye to the customer when he is logging off. You could say something
like “I was thinking about that too.” But you never end the conversation yourself.

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 The logbook
It is really important to log information that the customer sends you in his messages, but also
to log the information that you send to the customer. You can use this information to
continue the conversation and entertain the customer properly.

Short walkthrough on how to fill in the logbook:

1. Check if the information is already logged in the logbook. You can do this by
reviewing the last 10 notes on the right side of the page and by clicking on the yellow
topics that already contain information. If the information is not logged yet, then
continue with step two.
2. Log the information (using only a few words) in the white box right under the
last 10 notes and logbook(¹). Limit yourself to a few words and do not write full
sentences. Fully logged sentences can unintentionally result in contaminating the
information that is relevant.
3. Select the correct topic(²). Select the topic which suits the information the best.
4. Double-check your note and save the note using the button “Save note”.

(1) By limiting the words you use to describe the information we make sure that the
overview of information is clear. Relevant information is easily visible and answering
the customer will get more efficient.

Bad Good
Customer has a birthday party tomorrow Birthday party of a friend tomorrow night
of a friend tomorrow night
------ ------
Needs to go to the doctor for headaches. Doctor visit at 10:00, headaches
Has an appointment at 10:00.
----- -----
I was at the supermarket today and I Is making fresh lasagna for dinner
bought all ingredients to make lasagna for
dinner.
----- -----

(2) The logbook is divided into several topics, such as Important data, Profession,
Relations, Holidays et cetera. You need to make use of these topics to create a clear
overview. By logging relevant information under the designated topics correctly, your
colleague operators can retrieve the information more sufficiently when they
take over the conversation from you.

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 For the player logbook, you can follow the exact same steps as described above. You do
have to keep in mind that some information might also already be stated in the profile text of
the player.

Some do’s and don’ts about the player profile:

Do’s
- Only log additional information. For exampl e, if the player is divorced, you
do not have to log this. The information is already in the player profile. But, the
customer might ask for how long you’ve been divorced. Let’s say, you state that the
player has been divorced for three years now. You log the following:
Topic: Relations -> Logged information: Divorced three years ago.

Second example: If the profile of the player states that the player has three kids, the
customer might ask for their ages and names. When you are the one to give this
information, you are also the one to log this information into the logbook.

Don’ts
- Never log the real name of a profile. The real name of the player profile is
ALWAYS stated in the player profile.

- Never copy and paste information from your messages or from the customer’s
messages. Always write the information in your own words, using as few words as
possible to describe the information.

Examples of how you can use logbook information:

The customer has cycling written down in his logbook:
Good question: What is your favourite cycling route?
Bad question: Do you have a hobby?

The customer’s residential place is in his profile:

Good question: What is the most beautiful place of --residential place--?
Bad question: Do you live nearby?

The customer’s logbook states that he has three children:

Good question: What are the names of your children?
Bad question: Have you always wanted children?

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 ¡¡Important!!

When you are writing from an area-free profile, the customer might ask you where you live
exactly.
This is the only information that is personal to every separate conversation. Therefore,
you have to log this information in a certain specific way:

1) Select the topic: City

2) Write down the city + the profile name of the customer.
This will look like this:
Brookville, P.A. to Hotdaddy999
OR
Brookville Pennsylvania to Hotdaddy999

Golden rule about picking a residential area: You can pick a residential area with a
maximum of 60 miles (100 km) away from the residential area of the customer. This is
realistic, but also not too far away so the customer will keep his interest in chatting with the
profile.

All other (additional) information is to be used in EVERY conversation that the player
profile has with customers. Does the player profile have two kids with the ages 10 and
13, then in a second, (and third, and fourth, etc.) conversation, the player also has two
kids with the ages 10 and 13!!

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