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    Department of Homeland Security (DHS) : Civil Rights Complaint

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    Mindy Stoda
    Flowchart on crcl complaints

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    Department of Homeland Security (DHS) : Civil Rights Complaint

    Uploaded by

    Mindy Stoda
    12 views1 page
    Flowchart on crcl complaints

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    crcl-complaints-flowchart

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    Flowchart on crcl complaints

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    12 views1 page

    Department of Homeland Security (DHS) : Civil Rights Complaint

    Uploaded by

    Mindy Stoda
    Flowchart on crcl complaints

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Department of Homeland Security (DHS) Civil Rights Complaint

    Office for Civil Rights and Civil Liberties Flowchart

    The Office for Civil Rights and Civil Liberties (CRCL) receives an allegation of wrongdoing from an individual, organization, DHS Component,
    DHS TRIP, or other government agency and determines whether or not the allegation involves DHS personnel, programs, or activities.

    Allegation involves DHS Allegation does not involve DHS


    Allegation may involve DHS
    Does it involve civil rights or civil Complainant notified.
    CRCL requests more information.
    liberties, and is a complaint Referred to external federal agency,
    Does allegation now involve DHS?
    investigation warranted? if appropriate.

    Yes No

    Complaint opened by CRCL


    Complainant notified. Referred to
    and sent to Office of Inspector General
    DHS Component, if appropriate.
    for review. Acknowledgement letter
    Matter logged in CRCL database.
    sent to complainant.

    Office of Inspector General (OIG) OIG retains complaint,


    Will OIG retain and investigate Retain conducts investigation, and
    or return to CRCL? issues Report of Investigation.

    Depending on the circumstances, CRCL


    Return
    may conduct its own investigation, if necessary. Data request Investigative
    to Component interviews

    CRCL CRCL prepares internal CRCL


    Will CRCL retain or refer?1 Retain investigative plan. Retention conducts
    Complainant notified. memo sent to Component. investigation

    Refer Request Site visits if necessary,


    additional with subject matter
    information if experts if appropriate
    DHS Component necessary
    Complaint investigated by Component
    with CRCL guidance.

    CRCL issues
    CRCL may work with close letter
    Component on joint to complainant.
    Draft Final Report
    investigation.
    and Recommendations
    Component issues Report of
    sent to Component for
    Investigation. If a problem CRCL issues review and comment.
    CRCL may request additional is identified
    information until satisfied. Final Report
    to Component
    and makes
    recommendations
    if appropriate.

    Component drafts an action


    plan based on CRCL
    recommendations.2
    CRCL monitors implementation.

    1 2
    Urgent complaints and other appropriate complaints are handled using If Component does not concur with CRCL recommendations,
    less formal channels of investigation (a “short form” complaint process) the matter will be resolved by a Departmental resolution process.
    to expedite processing.

    For questions or to submit correspondence, contact the Office for Civil Rights and Civil Liberties at:
    Mail: Department of Homeland Security/CRCL, Compliance Branch, 245 Murray Lane, SW, Bldg 410, MS #0190, Washington, DC 20528-0190
    Email: [email protected] | Toll Free: 866-644-8360 | TTY Toll Free: 866-644-8361 | Fax: 202-401-4708 | Visit: www.dhs.gov/crcl

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