Jeffrey E. Romito: Technical Consumer Products Inc, Aurora, Ohio

Jeffrey E.
Romito
(216) 233-8951
[email protected]
21371 Crystal Ave

Euclid, OH 44123
Summary
Dedicated and technically skilled business professional with experience in Customer Service,
Sales and Business Development. Serve as a point person to managers, clients and vendors to
proper lines of communication and customer satisfaction. Maintain excellent communication
skills, problem resolution abilities and a high-level of confidentiality. Accomplished in MS Office,
QuickBooks, JD Edwards and SalesForce.
Work History / Experience
Technical Consumer Products Inc, Aurora, Ohio

Acting Territory Manager 01/2021 to Present
● Prioritize call activity to customers to uncover new opportunities to quote, convert

existing quotes to orders, offer promotions, cross-sell and up-sell additional products,
answer technical questions and any other territory or company initiatives.
● Contact and secure new business as well as maintain and grow existing business
through sales calls, Phone contacts, Job site visits, Distributor training, Trade Shows,
etc.
● Achieve targeted sales growth for assigned territory at a rate and profit margin
consistent with the strategic business plan.
● Utilize Salesforce.com to forecast and track all sales activity and territory
communications, including won/lost opportunities.
● Utilize knowledge of market conditions such as competitors and pricing pressures.
● Research, define and initiate outreach to new customer prospects / sales
opportunities through inbound lead follow-up and outbound calls and emails.
● Familiarize established accounts with new products, services, and developments
(market penetration).
● Facilitate growth and development of existing customers by building solid
relationships, promoting and providing education of TCP products.
● Understand customer needs and requirements.
● Set customer specific pricing as defined in the bottom-up approach.
● Meet or exceed performance metrics for outbound calls, sales goals and customer
support.
● Work with field sales on larger opportunities to ensure closure and post-sale
satisfaction.
● Provide metrics of performance and reports to sales as needed.
● Assist in training of Salesnet, Edge and Saleforce.com, etc., as needed.
● Track and understand assigned distributors to work toward meeting established
sales objectives.
● Engage in appropriate training opportunities relative to business and product
knowledge and enhancements to maintain continuous education for self-
development.
● Responsible for two Inside Sales Representatives with a Quota of over
$100,000/month.
Torsion Group Corp., Strongsville, Ohio

Sales/Customer Service; Temporary 2020
● Sales of residential and commercial garage door parts and accessories
● Order Processing
● Tracking Orders, submitting refunds, replacements of missing or damaged products
● Answer customer telephone calls regarding existing accounts
Empire Die Casting Company, Macedonia, Ohio

Customer Service; Temporary 2019
● Properly responded to inquiries from members, staff and clients via telephone, mail,
email and fax
● Order Processing
● Tracking Orders, submitting refunds, replacements of missing or damaged products
● Weekly and Daily reporting
● Escalating order priority for urgent requests
● Work closely with production manager to process order requests, shipping documents,
and production schedules
Entrepreneur/Business Owner 2019 - Present

Self-Employed
Landscaper
● Work with customers to understand their vision and goals for their property
● Yard clean ups, trimming hedges/bushes, mowing lawns, applying mulch, weeding
Cleaner
● Clean building floors by sweeping, mopping or vacuuming
● Requisition of supplies or equipment needed for cleaning and maintenance duties
● Wash down restrooms and ensure they are properly sanitized properly
● Replenish towels, soap and toilet paper in bathrooms on a regular basis
● Ensure that buildings are locked up and secure
Dengensha America Corp., Bedford, Ohio 2017- 2019

Parts Business Representative
Business Development
● Analyzing/Contacting existing/potential customer base for business growth
● Monitoring parts competitor environment and developing specific countermeasures
● Creating/Updating Marketing materials including presentations and brochures
● Visiting/Demonstrating products to customers
Sales
● Selling $50,000 to $90,000 worth of Resistance Welding parts per month to Tier One
through Tier Three Automotive Parts and Vehicle Manufacturers
● Prospecting
Industrial Shredders, Ltd., Berea, Ohio 2017

Sales/Marketing/Business Development (Contract Position)
● Implementation of Hubspot CRM for Sales and Marketing

● Assisting Owner/President with sales, business plans, branding, and advertising of
Industrial Shredders’ products/services
● Increased followers on social media by 13000% on average (Twitter, Google+,
Facebook, LinkedIn and Instagram) resulting in $4,500 in increased parts and
services sales via the internet and a significant increase in brand awareness
● Designed & crafted marketing & e-marketing materials on a range of projects, for
brochures and advertisements; ensured uniformity in brand language for
promotional brands, ie: Terra-Shred
● Initiated a series of integrated marketing campaigns including email, print, digital,
outdoor* and social medial analysis; Crafted concept and content for digital posts,
email campaigns and blogs
● Mined multiple data bases and other sources to identify purchasing trends, and
designed new sales and marketing strategies to target existing customers to
develop new revenue streams
TPC Wire and Cable, Macedonia, Ohio 2016

Inside Sales Representative
● Develop, maintain and take ownership of long-term customer relationships

● Gain specialized knowledge of and understand the operations and products of TPC
● Establish a book of business by cold calling, qualifying and obtaining new
customers
● Drive grown and manage a book of business by developing and leveraging
relationships with key decision makers over the phone
● Identify and solve customer needs, provide consultation on products and advise on
matters related to a customer’s business operations
● Increase sales by coordinating internal resources to quickly resolve customer
needs, requests and issues
● Collaborate with Field Sales and Marketing to identify sales opportunities and
execute strategies to maximize growth
● Assist Maintenance Managers as well as in depth review of Heavy Duty Electrical
Cords and Cables with manufacturing engineers regarding specifications.
IMAGINiT Technologies, Independence, Ohio 2010 – 2015

Account Representative
● Sales of design and engineering solutions (software, training and support) to the
building, architecture, manufacturing, civil engineering, geospatial, and media and
entertainment industries
● Outbound/Inbound calling to new/ existing customers as well as dormant
customers.
● Utilizing SalesForce CRM to manage sales and provide accurate forecasts
● Working with multiple systems for research, registration and reporting
● Quoting new and renewal contracts, processing orders, tracking rates and
compiling reports
Insurance.com, Solon, OH 2008 - 2010

Inside Sales Representative
Progressive Insurance Company, Mentor, OH 2007- 2008

Customer Service/Sales Representative
Bank of America (formerly MBNA America), Beachwood, OH 1996 - 2006

Senior Account Manager
Radio Shack, Natrona Heights, PA 1995-1996

Sales/Customer Service/Technical Assistance
Education/Licenses/Training
Mercyhurst University, Erie, PA - B.A. Business/Marketing, with computer emphasis
Hondros College, Mentor, OH - Property and Casualty Insurance
Ohio Property and Casualty Insurance License
Activities / Honors/Interests
Benevolent & Protective Order of Elks of the United States of America (Officer)
Habitat for Humanity
Ronald McDonald House
Coats for Kids
Beech Brook
Second Harvest Food Bank
Eagle Scout
Assistant Boy Scout Leader

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Jeffrey E.

21371 Crystal Ave

Work History / Experience

Technical Consumer Products Inc, Aurora, Ohio

● Prioritize call activity to customers to uncover new opportunities to quote, convert

Torsion Group Corp., Strongsville, Ohio

Empire Die Casting Company, Macedonia, Ohio

Entrepreneur/Business Owner 2019 - Present

Dengensha America Corp., Bedford, Ohio 2017- 2019

Industrial Shredders, Ltd., Berea, Ohio 2017

● Implementation of Hubspot CRM for Sales and Marketing

TPC Wire and Cable, Macedonia, Ohio 2016

● Develop, maintain and take ownership of long-term customer relationships

IMAGINiT Technologies, Independence, Ohio 2010 – 2015

Insurance.com, Solon, OH 2008 - 2010

Progressive Insurance Company, Mentor, OH 2007- 2008

Bank of America (formerly MBNA America), Beachwood, OH 1996 - 2006

Radio Shack, Natrona Heights, PA 1995-1996

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