Audit Report RSPO
Audit Report RSPO
Audit Report RSPO
Street Head Office : Jl. Basuki Rahmat No. 788 Palembang – 30127
Estate & Mill :
1- Kebun Hikmah Satu
Desa Sumber Hidup, Kecamatan Pedamaran Timur
2- Kebun Hikmah Dua
Desa Pulau Geronggang, Kecamatan Pedamaran Timur,
3- Kebun Hikmah 3
Desa Balian Kecamatan Mesuji Raya
4- PKS Telaga Hikmah
Desa Sumber Hidup, Kecamatan Pedamaran Timur
Kabupaten Ogan Komering Ilir, Sumatera Selatan –
Indonesia
Postcode / Town / Country 30127 / OKI / Indonesia
Contact Mrs. Yusi Rosalina
E-Mail yusi.rosalina@sampoernaagro.com
Phone/Fax 62 711 – 8133388 62 711 – 8133388
Language Indonesia
Scope Description Palm Oil Plantation and Manufacturing of Crude Palm Oil and
Palm Kernel
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 1 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052
Audited Standards
ISO 9001 : 2015
Exclusions: 8.3; 8.5.3
Audit team leader: Wanda Sari Mardiati Audit number(ZA): 13145
Certificate number: 16 00 A 14016 Valid until: 27.01.2020
ISO 14001 : 2015
Exclusions: N/A
Audit team leader: Wanda Sari Mardiati Audit number(ZA): 13052
Certificate number: 08 04 A 14009 Valid until: 27.01.2020
Audit-Details
Sites Head Office : Jl. Basuki Rahmat No. 788 Palembang – 30127
Estate & Mill :
1- Kebun Hikmah Satu
Desa Sumber Hidup, Kecamatan Pedamaran Timur
2- Kebun Hikmah Dua
Desa Pulau Geronggang, Kecamatan Pedamaran Timur,
3- Kebun Hikmah 3
Desa Balian Kecamatan Mesuji Raya
4- PKS Telaga Hikmah
Desa Sumber Hidup, Kecamatan Pedamaran Timur Kabupaten Ogan
Komering Ilir, Sumatera Selatan – Indonesia
Audit date 29-30.10.2018
Audit duration 4.00 person days on site including
0,00 person days for stage 1 audit (separate report)
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 2 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052
Distribution/Confidentiality/Rights of ownership/Limitations/Responsibilities
This report is sent to the certification body or bodies, the members of the audit team and the audit
representative of the organisation. All documents (such as this report) regarding the certification
procedure are treated confidentially by the audit team and the certification body. This audit report remains
the property of the certification body.
An audit is a procedure based on the principle of random sampling and cannot cover each detail of the
management system. Therefore nonconformities of weaknesses may still exist which were not expressly
mentioned by the auditors in the final meeting or in the audit report.
The responsibility for continuous effective operation of the management system always rests solely with
the audited and certified organisation.
Salvo clause:
The audit report will be left to the organisation at the end of the audit - subject to approval by the
certification body. The independent release process may cause modifications or additions. In these cases
a modified revision will be sent to the audited organisation.
Annex/Enclosures
Annex/ Questionaire(s) / Checklist(s)
corresponding audit documentation Additional annexes, number
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 3 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052
Summary of results
ISO 9001:2015 ISO 9001:2008 ISO 14001:2015 ISO 14001:2004 ISO 37001:2016
Audited
Audited
Audited
Audited
Audited
Result*
Result*
Result*
Result*
Result*
Clause
Clause
Clause
Clause
Clause
4.1 1 4.1 4.1 1 4.1 4.1
4.2 1 4.2 4.2 1 4.2 4.2
4.3 1 5.1 4.3 1 4.3 4.3
4.4 1 5.2 4.4 1 4.3.1 4.4
5.1 1 5.3 5.1 1 4.3.2 4.5
5.2 1 5.4 5.2 1 4.3.3 5.1
5.3 1 5.5 5.3 1 4.4 5.2
6.1 1 5.6 6.1 2 4.4.1 5.3
6.2 1 6.1 6.2 1 4.4.2 6.1
6.3 1 6.2 7.1 1 4.4.3 6.2
7.1 2 6.3 7.2 1 4.4.4 7.1
7.2 1 6.4 7.3 1 4.4.5 7.2
7.3 1 7.1 7.4 1 4.4.6 7.3
7.4 1 7.2 7.5 1 4.4.7 7.4
7.5 1 7.3 8.1 2 4.5 7.5
8.1 1 7.4 8.2 2 4.5.1 8.1
8.2 1 7.5 9.1 1 4.5.2 8.2
8.3 1 7.6 9.2 1 4.5.3 8.3
8.4 1 8.1 9.3 1 4.5.4 8.4
8.5 1 8.2.1 10.1 1 4.5.5 8.5
8.6 1 8.2.2 10.2 1 4.6 8.6
8.7 2 8.2.3 8.7
9.1 1 8.2.4 8.8
9.2 1 8.3 8.9
9.3 1 8.4 8.10
10.1 1 8.5 9.1
10.2 1 9.2
10.3 1 9.3
9.4
10.1
10.2
Obligatry elements from ISO17021-1 :2015 Audited Result
a) internal audits and management review; 1
b) review of actions taken on nonconformities identified in previous audit; 1
c) treatment of complaints; 1
d) effectiveness of the system to achieve the certified client's objectives; 1
e) progress of planned activities aimed at continual improvement; 1
f) continuing operational control; 1
g) review of any changes including system documentation 1
h) use of marks and/or any other reference to certification. 1
audited: = audited sections of the standard;
Result: 1 = fulfilled; 2 = basically fulfilled / potential for improvement; 3 = not fulfilled / nonconformity ; - = not applicable / excluded.
Details are listed in the section "Detailed results“. Fields with a coloured background are obligatory elements in every audit.
Obligatory elements
a) Are temporary sites (i.e installation sites, project locations etc.) available? yes no
b) Which one are visited? N/A
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 4 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052
Organisations profile
1. Company information:
- Company profile, General process description, the products are produced, and Main customer (s):
PT. Telaga Hikmah is a subsidiary of Sampoerna Agro Tbk. which was established on
January 20, 1981. The bussiness unit of the company consists of estate Telaga Hikmah-1,
estate Telaga Hikmah-2, estate Telaga Hikmah-3, and Telaga Hikmah Mill. The location is in
Desa Sumber Hidup, Kecamatan Mesuji Raya, Kabupaten OKI, Provinsi Sumatera Selatan,
Indonesia.
Line bussiness of the company is production of fresh palm fruit bunch (FFB) and
manufacturing of crude palm oil & palm kernel. All Fresh Fruit Bunch from estate Telaga
Hikmah sent to Telaga Hikmah Mill. Production capacity of Palm Oil Mill is about 60 ton Fresh
Fruit Bunch per hour.
Main customer of the company is Marketing Division of head office of Sampoerna Agro Tbk.
- Other certificate hold by the Organization: ISPO by Tuv Nord Indonesia, cert.No. TNI-ISPO-A-
1403 valid until 15.01.2019 and RSPO by Tuv Rheinland, cert. No. 824 502 18094 valid until
03.10.2023
- The Organization has Training Budget per year: the Organization has no Training budget
identified per yearly, instead case by case approval by the management.
- The PKS Telaga Hikmah’s raw materials supplied by: Kebun Hikmah Satu, Hikmah Dua,
Hikmah Empat, Gading Jaya, Tanjung Sari, Mega Terang, Sepucuk and Plasma Single
Management
- Kind of Analytical testing needed by the Organization is calibrated measuring equipment i.e.
sounding meter, thermometer, thermo gauge, weighing, analytical balance, etc.
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 5 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052
Production process of crude palm oil is begin with incoming and weighing of fresh fruit bunch
(TBS) in weighbridge area sortage loading ramp sterilizer station threshing station
pressing station clarification oil storage tank CPO send to customer.
Production process of palm kernel is included weighing of fresh fruit bunch (TBS) sortage
loading ramp sterilizer station threshing station pressing station nut silo kernel silo
drier kernel storage palm kernel send to customer.
Audit Result
1. The effectiveness of corrective action implemented from previous audit (CA St-1, SA):
There is no nonconformities during last recertification audit. About 14 Potential for Improvement
were followed up as an initiative for improvement.
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 6 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052
6. Continual improvement action and plan by the organization based on analysis of data,
corrective and preventive action, and customer/external complaint:
The continual improvement be planned and conducted based on the internal audit result,
customer feedback, any changes of regulation could effect to the bussiness activities of the
organization.
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 7 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052
7. Internal audit:
Internal audit was required to evaluate the compliance and effectiveness of QMS and EMS
implementation in the company. Last internal audit was conducted on 04-07.06.2018 in Kebun
Hikmah Satu, Kebun Hikmah Dua, Kebun Hikmah Tiga, Kebun Hikmah Empat, Kebun Hikmah
Lima and PKS Telaga Hikmah. Internal audit program was conducted by cross audit in between
Palm Oil Mill & Estate in Sampoerna Agro Group. Auditor issued 11 minor nonconformity and 2
observations. The procedure of internal audit is documented in the procedure and manual. The
auditor team concludes that the frequency of the internal audit and the capability of internal
auditor are sufficient.
8. Management Review:
Auditor observed that management review meeting is conducted on 21.09.2018 according to
agenda of management review. The review covers all of agenda and standards of ISO 9001:2015
and ISO 14001:2015. Management review has been attended by all department heads including
top management. Input and output follow the agenda of meeting and standard of management
system. Minutes of meeting and attendance list are maintained and have been distributed to all
units.
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 8 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052
Conclusion
Taking into account the size and structure of the organisation, the products/services supplied and
the process used, the organisation has basically demonstrated that it operates its management
system in order to ensure fulfilment of its own requirements, the requirements of its customers and
the relevant legal requirements.
This includes in particular:
The policies from 01.11.2013, objectives and their implementation in the organisation
The processes which exist in the management system and their interaction
The management system documentation
The recording system
The resource management
The measuring and analysis (management review from 21.09.2018, audit planning from 04-
07.06.2018,
audit report(s) from 08.06.2018 and examples for indicators)
The continual improvement process
also the implementation and the effectiveness of the management system and the processes for
providing services/production/product realisation were assessed by the audit team by means of on-
site inspection and examination of documents on a random sample basis.
Nonconformities, observations and the potential for improvement are described in the "Detailed
Results" section.
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 9 of 12Rev. 05/30.10.2017
Audit Report (SA-2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah
Tiga)
Audits (ZA): Q-13145, E-13052
Detailed results
The evaluation of the audit results basically follows the scheme shown below:
Area / Follow-up
No. NC A Standard:clause Set date
Process action *
Nihil
Area / Follow-up
No. NC B Standard:clause Set date
Process action *
Nihil
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 10 of 12Rev. 05/30.10.2017
Audit Report (SA-2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah
Tiga)
Audits (ZA): Q-13145, E-13052
Management of non-conformities
In case of non-conformities:
Action Plan and Follow-up Audit:
A scheduled plan of actions with the serial number of the findings, root cause analysis,
corrections (to eliminate the non-conformity) and corrective actions (to eliminate the cause of the
non-conformity) have to be submitted to the auditors for reviewing. Based upon the action plan
the on-site review and evaluation of the introduction, implementation and effectiveness of
implemented guided corrections and corrective actions take place.
or
Action Plan:
A scheduled plan of actions with the serial number of the findings, root cause analysis,
corrections (to eliminate the non-conformity) and corrective actions (to eliminate the cause of the
non-conformity) have to be submitted to the auditors for reviewing.
Verification of effectiveness:
On a Follow-up Audit:
By submission of documents:
Evidence of the effectiveness of correction and corrective action is to explain to the deadline set
by the Audit Team Leader submission of documents.
In the next audit:
The final proof of the effectiveness of the corrections and corrective actions will be reviewed in
the next regular audit.
Auditor in Charge:
The audit team leader directs the non-conformities as needed to the responsible auditor for
processing.
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 11 of 12Rev. 05/30.10.2017