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Audit Report (SA2)

ISO 9001:2015 & ISO 14001:2015


Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052

\Master Data of Organisation


Name of Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun Hikmah Satu,
Kebun Hikmah Dua dan Kebun Hikmah Tiga)
Name of corporate group
(in case of group certification)

Street Head Office : Jl. Basuki Rahmat No. 788 Palembang – 30127
Estate & Mill :
1- Kebun Hikmah Satu
Desa Sumber Hidup, Kecamatan Pedamaran Timur
2- Kebun Hikmah Dua
Desa Pulau Geronggang, Kecamatan Pedamaran Timur,
3- Kebun Hikmah 3
Desa Balian Kecamatan Mesuji Raya
4- PKS Telaga Hikmah
Desa Sumber Hidup, Kecamatan Pedamaran Timur
Kabupaten Ogan Komering Ilir, Sumatera Selatan –
Indonesia
Postcode / Town / Country 30127 / OKI / Indonesia
Contact Mrs. Yusi Rosalina
E-Mail yusi.rosalina@sampoernaagro.com
Phone/Fax 62 711 – 8133388 62 711 – 8133388
Language Indonesia
Scope Description Palm Oil Plantation and Manufacturing of Crude Palm Oil and
Palm Kernel

more description regarding scope in annex


Industry / Scope (EA, TA, ...) 01, 03
Audit profile
Standards under contract / ISO 9001 : 2015 / ISO 37001 :2016
Audit type Surveillance Audit-2
ISO 14001 : 2015 /
Surveillance Audit-2
System documentation: Revision / M-SAG-01, Rev.03 Issued date 01 August 2018
Issue
Surveillance mode Yearly surveillance
Audit team leader / responsible Wanda Sari Mardiati 16 110 023
Audit team Elisabeth Kusumardiatni 15 16 041

Technical expert - Trainee

Multisite-organisation All sites are listed in:


Questionnaire
separate Listing

Shift operation 02 shift operation

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 1 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052

Audited Standards
ISO 9001 : 2015
Exclusions: 8.3; 8.5.3
Audit team leader: Wanda Sari Mardiati Audit number(ZA): 13145
Certificate number: 16 00 A 14016 Valid until: 27.01.2020
ISO 14001 : 2015
Exclusions: N/A
Audit team leader: Wanda Sari Mardiati Audit number(ZA): 13052
Certificate number: 08 04 A 14009 Valid until: 27.01.2020
Audit-Details
Sites Head Office : Jl. Basuki Rahmat No. 788 Palembang – 30127
Estate & Mill :
1- Kebun Hikmah Satu
Desa Sumber Hidup, Kecamatan Pedamaran Timur
2- Kebun Hikmah Dua
Desa Pulau Geronggang, Kecamatan Pedamaran Timur,
3- Kebun Hikmah 3
Desa Balian Kecamatan Mesuji Raya
4- PKS Telaga Hikmah
Desa Sumber Hidup, Kecamatan Pedamaran Timur Kabupaten Ogan
Komering Ilir, Sumatera Selatan – Indonesia
Audit date 29-30.10.2018
Audit duration 4.00 person days on site including
0,00 person days for stage 1 audit (separate report)

Details for Stage 1 – Audit


Stage 1 – Audit not necessary.
Duration Stage 1 - Audit ISO 9001 : 2015 0,00 person-day (s)
ISO 14001 : 2015 0,00 person-day (s)
ISO 37001 : 2016 0,00 person-day (s)
0,00 total
Date Stage 1 - Audit -

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 2 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052

Distribution/Confidentiality/Rights of ownership/Limitations/Responsibilities

This report is sent to the certification body or bodies, the members of the audit team and the audit
representative of the organisation. All documents (such as this report) regarding the certification
procedure are treated confidentially by the audit team and the certification body. This audit report remains
the property of the certification body.
An audit is a procedure based on the principle of random sampling and cannot cover each detail of the
management system. Therefore nonconformities of weaknesses may still exist which were not expressly
mentioned by the auditors in the final meeting or in the audit report.
The responsibility for continuous effective operation of the management system always rests solely with
the audited and certified organisation.

Salvo clause:
The audit report will be left to the organisation at the end of the audit - subject to approval by the
certification body. The independent release process may cause modifications or additions. In these cases
a modified revision will be sent to the audited organisation.

Annex/Enclosures
Annex/ Questionaire(s) / Checklist(s)
corresponding audit documentation Additional annexes, number

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 3 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052

Summary of results
ISO 9001:2015 ISO 9001:2008 ISO 14001:2015 ISO 14001:2004 ISO 37001:2016
Audited

Audited

Audited

Audited

Audited
Result*

Result*

Result*

Result*

Result*
Clause

Clause

Clause

Clause

Clause
4.1 1 4.1 4.1 1 4.1 4.1
4.2 1 4.2 4.2 1 4.2 4.2
4.3 1 5.1 4.3 1 4.3 4.3
4.4 1 5.2 4.4 1 4.3.1 4.4
5.1 1 5.3 5.1 1 4.3.2 4.5
5.2 1 5.4 5.2 1 4.3.3 5.1
5.3 1 5.5 5.3 1 4.4 5.2
6.1 1 5.6 6.1 2 4.4.1 5.3
6.2 1 6.1 6.2 1 4.4.2 6.1
6.3 1 6.2 7.1 1 4.4.3 6.2
7.1 2 6.3 7.2 1 4.4.4 7.1
7.2 1 6.4 7.3 1 4.4.5 7.2
7.3 1 7.1 7.4 1 4.4.6 7.3
7.4 1 7.2 7.5 1 4.4.7 7.4
7.5 1 7.3 8.1 2 4.5 7.5
8.1 1 7.4 8.2 2 4.5.1 8.1
8.2 1 7.5 9.1 1 4.5.2 8.2
8.3 1 7.6 9.2 1 4.5.3 8.3
8.4 1 8.1 9.3 1 4.5.4 8.4
8.5 1 8.2.1 10.1 1 4.5.5 8.5
8.6 1 8.2.2 10.2 1 4.6 8.6
8.7 2 8.2.3 8.7
9.1 1 8.2.4 8.8
9.2 1 8.3 8.9
9.3 1 8.4 8.10
10.1 1 8.5 9.1
10.2 1 9.2
10.3 1 9.3
9.4
10.1
10.2
Obligatry elements from ISO17021-1 :2015 Audited Result
a) internal audits and management review; 1
b) review of actions taken on nonconformities identified in previous audit; 1
c) treatment of complaints; 1
d) effectiveness of the system to achieve the certified client's objectives; 1
e) progress of planned activities aimed at continual improvement; 1
f) continuing operational control; 1
g) review of any changes including system documentation 1
h) use of marks and/or any other reference to certification. 1
audited: = audited sections of the standard;
Result: 1 = fulfilled; 2 = basically fulfilled / potential for improvement; 3 = not fulfilled / nonconformity ; - = not applicable / excluded.
Details are listed in the section "Detailed results“. Fields with a coloured background are obligatory elements in every audit.

Obligatory elements
a) Are temporary sites (i.e installation sites, project locations etc.) available? yes no
b) Which one are visited? N/A
FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 4 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052

Organisations profile

1. Company information:

- Company profile, General process description, the products are produced, and Main customer (s):
PT. Telaga Hikmah is a subsidiary of Sampoerna Agro Tbk. which was established on
January 20, 1981. The bussiness unit of the company consists of estate Telaga Hikmah-1,
estate Telaga Hikmah-2, estate Telaga Hikmah-3, and Telaga Hikmah Mill. The location is in
Desa Sumber Hidup, Kecamatan Mesuji Raya, Kabupaten OKI, Provinsi Sumatera Selatan,
Indonesia.

Line bussiness of the company is production of fresh palm fruit bunch (FFB) and
manufacturing of crude palm oil & palm kernel. All Fresh Fruit Bunch from estate Telaga
Hikmah sent to Telaga Hikmah Mill. Production capacity of Palm Oil Mill is about 60 ton Fresh
Fruit Bunch per hour.
Main customer of the company is Marketing Division of head office of Sampoerna Agro Tbk.

Head of Sustainabilty Departement is acted as Management Representative for all of units


Sampoerna Agro Tbk. who having responsibilities and authorities in establishment,
documentation, implementation and maintenance of Quality management system (QMS) and
Environmental Management System (EMS) accordance with ISO 9001:2015 and ISO
14001:2015. Relating with the QMS and EMS implementation, the company already
provided some sources and infrastructures for effectiveness of these implementation.
Company have gained Izin Pengelolaan Limbah Bahan Berbahaya dan Beracun untuk
Kegiatan Penyimpanan Sementara Limbah Bahan Berbahaya dan Beracun by Keputusan
Bupati Ogan Komering Ilir Nomor 705/KEP/B.LH/2016 issued date 19.12.2016.
Document Analisis Dampak Lingkungan (ANDAL) Nomor 139/BA.5/IV/1996 by Badan
Agribisnis Departemen Pertanian Indonesia, Issued date 24.04.1996.

- Other certificate hold by the Organization: ISPO by Tuv Nord Indonesia, cert.No. TNI-ISPO-A-
1403 valid until 15.01.2019 and RSPO by Tuv Rheinland, cert. No. 824 502 18094 valid until
03.10.2023

- The Organization has Training Budget per year: the Organization has no Training budget
identified per yearly, instead case by case approval by the management.

- The PKS Telaga Hikmah’s raw materials supplied by: Kebun Hikmah Satu, Hikmah Dua,
Hikmah Empat, Gading Jaya, Tanjung Sari, Mega Terang, Sepucuk and Plasma Single
Management

- Kind of Analytical testing needed by the Organization is calibrated measuring equipment i.e.
sounding meter, thermometer, thermo gauge, weighing, analytical balance, etc.

2. Process description observed to find audit based on process approach:


Palm Oil Estate (HS, HD, HT) : Production process of fresh fruit bunch is consists of maintenance
of palm oil tree in Plantation i.e. fertilizer, pesticide & insecticide spraying, prunning, herbicide
sprying  harvest planning (i.e. rotation,  harvest execution (i.e. criteria of product) 
collection of product (fresh fruit bunch)  fresh fruit bunch sent to Palm Oil Mill.

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 5 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052

Production process of crude palm oil is begin with incoming and weighing of fresh fruit bunch
(TBS) in weighbridge area  sortage  loading ramp  sterilizer station  threshing station 
pressing station  clarification  oil storage tank  CPO send to customer.

Production process of palm kernel is included weighing of fresh fruit bunch (TBS)  sortage 
loading ramp  sterilizer station  threshing station  pressing station  nut silo  kernel silo
drier  kernel storage  palm kernel send to customer.

Audit Result

1. The effectiveness of corrective action implemented from previous audit (CA St-1, SA):
There is no nonconformities during last recertification audit. About 14 Potential for Improvement
were followed up as an initiative for improvement.

2. Quality objectives, Environmental objectives, OHSAS objectives, and degree of


implementation; Monitoring the objective achievement:
Example of quality & environment objective of Kebun Hikmah-3) per September 2018
o Production realization 36.982.280 kg vs target/budgeted 29.615.903 kg
o Prunning program
o Fresh fruit bunch category rape >92%, category unripe <2%/achieved
o Harvest Rotation min 3 rotation/month, actual 1.63 rotation
o Medical check up program for employee
o FFB restan < 3%, achieved
o Handling of hazardous waste, 100% as per regulation
o PPE inspection
Example of quality & environment objective of PKS Telaga Hikmah per September 2018:
o Oil losses on FFB 1.50% vs target max 1.60%
o Kernel losses on FFB 0.48% vs target 0.47%
o FFA of CPO 4.38% vs target 4.5%
o Palm product (CPO & PK) 25.47% vs target 28.50%
o Water consumption for processing and domestic 1.28 m3/ton FFB vs target max 1.8
m3/ton FFB
o Processing capacity 51.50 ton/hour vs target 55.00 ton/hour
o Realization of preventive maintenance 95% as per schedule
o Emmission check of boiler & genset 2x/year,
o Monitoring quality of wastewater outlet, river water, air ambient, noise level,
illumination at work area,
o regular inspection of sterilizer, pressure vessel, motor diesel, instalasi penyalur petir
o Hazardous chemical handling
The achievement per September 2018:
 Oil losses 1. 50% vs target 1.60%, FFA 4.38% vs target 4.5%, kernel losses 0.48% vs
target 0.47%
 Water consumption 1.28 m3/ton FFB vs target 1.8 m3/ton FFB
 Hazardous waste handling (neraca limbah B3 bulanan)
 Preventive maintenance 95%
 Harvest execution min 3 rotation per month
 Pruning 100%
 Izin & uji riksa i.e ketel uap, motor diesel, sterilizer, turbin uap, instalasi listrik,
compressor/bejana tekan, conveyor, instalasi penyalur petir, instalasi hydrant, wheel
loader, back pressure vessel, emmission of genset, air ambient, soil test, wastewater,
clean water.

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 6 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052

3. Conformity with product requirements / legal and other requirements:


Example of applicable legal and regulation and other requirement that apply in the company are:
Related environmental Legal requirement, Violation /
aspects/activities regulation etc. complaint?
Perlindungan dan Pengelolaan lingkungan hidup UU no 32/2009 Comply
Pengelolaan sampah UU No.18 tahun 2008 Comply
Dokumen limbah B3 KepKa Bapedal No. 02 tahun 1995 Comply
Persyaratan bentuk dasar , ukuran, dan bahan, jenis-jenis, Head of BAPEDAL decree Comply
ketentuan pemasangan symbol dan label B3 No.05/BAPEDAL/09/1995
Penyimpanan dan pengumpulan minyak pelumas bekas Head of BAPEDAL decree No. Comply
255/BAPEDAL/08/1996
Pengelolaan limbah B3 Government regulation PP RI 101 Comply
thn 2014
Pengelolaan material bahan berbahaya dan beracun Government regulation PP RI 74 Comply
thn 2001
Izin lingkungan Government regulation PP RI No. Comply
27 tahun 2012
Pengendalian pencemaran udara Government regulation PP No.41 Comply
thn 1999
Pengelolaan kualitas air dan pengendalian pencemaran air Government regulation PP RI Comply
No.82/2001
Pedoman penggunaan pupuk anorganik Kementan No.238 tahun 2003 Comply
Baku mutu tingkat kebisingan Minister decree KepMenLH Comply
No.Kep-48/MENLH/11/1996
Baku mutu tingkat getaran Minister decree KepMenLH Comply
No.Kep-49/MENLH/11/1996
Ambang batas emisi gas buang kendaraan bermotor Minister decree KepMenLH Comply
No.Kep.35/MENLH/10/1993
Tata cara pemberian simbol dan label limbah B3 PerMenLH No.14 tahun 2013 Comply
Tata cara pemberian simbol dan label bahan B3 PerMenLH No.3 tahun 2008 Comply
Pengelolaan B3 PerMenLH no. 30 thn 2009 Comply
menyediakan fasilitas dan unit pemadam kebakaran KepMenaker No.Kep-186/MEN/ Comply
1999
Tata cara dan syarat-syarat pengajuan permohonan izin Perda Kab. OKI Comply
pembuangan limbah cair
keselamatan dan kesehatan kerja UU No.1 thn 1970 Comply
The auditor team has also checked that the organization conducts period environmental monitoring on environmental key parameters.
As observed, the monitoring program includes parameters to be monitored, location of monitoring, method to be used, regulations
including standard to be fulfilled.

4. Customer Satisfaction information:


N/A.

5. External complaint related business operation following environmental concerned,


product quality concerned, OHSAS concerned:
There is no serious complaint related to service quality and environmental issue

6. Continual improvement action and plan by the organization based on analysis of data,
corrective and preventive action, and customer/external complaint:
The continual improvement be planned and conducted based on the internal audit result,
customer feedback, any changes of regulation could effect to the bussiness activities of the
organization.

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 7 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052

7. Internal audit:
Internal audit was required to evaluate the compliance and effectiveness of QMS and EMS
implementation in the company. Last internal audit was conducted on 04-07.06.2018 in Kebun
Hikmah Satu, Kebun Hikmah Dua, Kebun Hikmah Tiga, Kebun Hikmah Empat, Kebun Hikmah
Lima and PKS Telaga Hikmah. Internal audit program was conducted by cross audit in between
Palm Oil Mill & Estate in Sampoerna Agro Group. Auditor issued 11 minor nonconformity and 2
observations. The procedure of internal audit is documented in the procedure and manual. The
auditor team concludes that the frequency of the internal audit and the capability of internal
auditor are sufficient.

8. Management Review:
Auditor observed that management review meeting is conducted on 21.09.2018 according to
agenda of management review. The review covers all of agenda and standards of ISO 9001:2015
and ISO 14001:2015. Management review has been attended by all department heads including
top management. Input and output follow the agenda of meeting and standard of management
system. Minutes of meeting and attendance list are maintained and have been distributed to all
units.

Summary / explanations of results


The practical implementation of the standard(s) was evaluated and compared with the organization
management system manual and supporting documents. The audit was conducted through
discussions and interviews with personnel at various locations and functions throughout the facility.
The audit covered relevant processes / areas of the organisation in order to obtain an overall
picture of the degree of management system implementation. Although performed to reasonable
depth, not every detail of the complete management system could be checked.
The processes and their associated areas of organisation were checked in accordance with the pre-
agreed schedule. Particular questions were used in support of the audit plan.

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 8 of 12Rev. 05/30.10.2017
Audit Report (SA2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah PT. TÜV NORD Indonesia
Tiga)
Audits (ZA): Q-13145, E-13052

Conclusion

Taking into account the size and structure of the organisation, the products/services supplied and
the process used, the organisation has basically demonstrated that it operates its management
system in order to ensure fulfilment of its own requirements, the requirements of its customers and
the relevant legal requirements.
This includes in particular:
 The policies from 01.11.2013, objectives and their implementation in the organisation
 The processes which exist in the management system and their interaction
 The management system documentation
 The recording system
 The resource management
 The measuring and analysis (management review from 21.09.2018, audit planning from 04-
07.06.2018,
audit report(s) from 08.06.2018 and examples for indicators)
 The continual improvement process

also the implementation and the effectiveness of the management system and the processes for
providing services/production/product realisation were assessed by the audit team by means of on-
site inspection and examination of documents on a random sample basis.
Nonconformities, observations and the potential for improvement are described in the "Detailed
Results" section.

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 9 of 12Rev. 05/30.10.2017
Audit Report (SA-2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah
Tiga)
Audits (ZA): Q-13145, E-13052

Detailed results

The evaluation of the audit results basically follows the scheme shown below:

Stage Classification Meaning


NC A Nonconformity A 1. Non-fulfillment of one or several requirements of the
management system standard or
2. A situation which gives rise to considerable doubt as to the
capability of the customer's management system to achieve
the desired results
NC B Nonconformity B All other nonconformities
PI Potential for improvement Items which would allow optimisation of the management system
in relation to the requirements of the relevant standard. It is
recommended that the company implements these items.
GP Positive aspects/ Positive aspects of the management system worthy of special
Good Practice mention (see also point 4.3 if applicable)
CM Comments Special situation and information to be traced in next audit
Follow-up action(*): Action plan with follow-up Audit or action plan with documents or action plan
(review of effectiveness in the next audit)

Area / Follow-up
No. NC A Standard:clause Set date
Process action *
Nihil

Area / Follow-up
No. NC B Standard:clause Set date
Process action *
Nihil

No. PI Area / Process Standard:clause


1 Jadwal uji emisi kendaraan operasional, misal Kebun Hikmah-3 ISO 14001:2015 cls
unit dumpt truck, agar selalu dimonitor reliasasi 6.1.3
pelaksanaannya
2 Tempat Penyimpanan Sementara Limbah B3 Kebun Hikmah-3 ISO 14001:2015 cls
agar dilengkapi dengan alarm emergency 8.1
3 Simulasi tanggap darurat disarankan untuk PKS dan Kebun ISO 14001:2015 cls
mempertimbangkan skenario terkait resiko ke 8.2
lingkungan, misalnya tumpahan herbisida dan oli
4 Untuk analisa mutu CPO produksi COT yang PKS Telaga Hikmah - ISO 9001:2015 cls
keluar standar,agar dipastikan dilengkapi dengan Laboratorium 8.7
tindakan koreksi yang dilakukan oleh asisten
/mandor proses.
5 Justifikasi faktor koreksi alat ukur yang PKS Telaga Hikmah - ISO 9001:2015 cls
dinyatakan tidak atau kurang akurat dari hasil Laboratorium 7.1.5.2
verifikasi/kalibrasi sebaiknya dilengkapi dengan
perhitungan yang jelas.
6 Kebersihan area proses/produksi agar lebih PKS Telaga Hikmah ISO 14001:2015 cls
ditingatkan. Seal pompa yang bocor agar 8.1
diperbaiki sehingga air yang menggenangi lantai
kerja agar diminimallkan

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 10 of 12Rev. 05/30.10.2017
Audit Report (SA-2)
ISO 9001:2015 & ISO 14001:2015
Organisation PT Telaga Hikmah (PKS Telaga Hikmah, Kebun
Hikmah Satu, Kebun Hikmah Dua dan Kebun Hikmah
Tiga)
Audits (ZA): Q-13145, E-13052

No. PI Area / Process Standard:clause


7 Dokumentasi mengenai catatan air cucian Kebun Hikmah-3 ISO 14001:2015 cls
knapsack sprayer yang digunakan kembali (re- 8.1
use) agar tersedia

No. GP Area / Process Standard:clause

No. CM Area / Process Standard:clause

Management of non-conformities

Nonconformities were not found - the procedure can continue.


Nonconformities were found.

In case of non-conformities:
Action Plan and Follow-up Audit:
A scheduled plan of actions with the serial number of the findings, root cause analysis,
corrections (to eliminate the non-conformity) and corrective actions (to eliminate the cause of the
non-conformity) have to be submitted to the auditors for reviewing. Based upon the action plan
the on-site review and evaluation of the introduction, implementation and effectiveness of
implemented guided corrections and corrective actions take place.

or

Action Plan:
A scheduled plan of actions with the serial number of the findings, root cause analysis,
corrections (to eliminate the non-conformity) and corrective actions (to eliminate the cause of the
non-conformity) have to be submitted to the auditors for reviewing.

Verification of effectiveness:
On a Follow-up Audit:
By submission of documents:
Evidence of the effectiveness of correction and corrective action is to explain to the deadline set
by the Audit Team Leader submission of documents.
In the next audit:
The final proof of the effectiveness of the corrections and corrective actions will be reviewed in
the next regular audit.

Auditor in Charge:
The audit team leader directs the non-conformities as needed to the responsible auditor for
processing.

FMLF-TNI-010 rev.05 Audit Report SA2 Sampoerna Agro Telaga Hikmah Page 11 of 12Rev. 05/30.10.2017

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