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Operating Guidelines and FAQs
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SSS CONTRIBUTIONS:
Table of Contents:
Payment Transaction Flow …………………………………………………………………………………………………. Page 2
Screenshots of Maker (Uploading of PRN) ………………………………………………………………………….. Page 3
Screenshots of Checker (Authorizing a Transaction) ………………….......………………………………….. Page 9
Screenshots of Approver (Approving a Transaction) ……………………………………………………………. Page 11
Common Errors …………………………………………………………………………………………………………………… Page 16
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SSS CONTRIBUTIONS:
Generation of SSS PRNumber = Employer to access MySSS website.
Payment = to be done in EGOV for enrolled Employers
EGOV SSS eCollection Interface:
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Sample Approved Transaction receipt with Confirmation Status from SSS :
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Common Errors Solution
No.
1 Card Number does not appear in the 1. Corporate Admin to check the Locator
dropdown in Corp Approver access. setup.
2. Login as Corp Admin in EGOV.
3. In the Maintain Card / Card Definition,
make sure the Locator setup has been
filled up.
4. Click the Setup button, fill up the 4-digit
Bank Branch code and select in the
dropdown the SSS Locator code then Save.
5. Then retry Approval.
2 SSS Contributions:
Error message: Corporate Maker to check if the entered
PRNumber is not valid. Please check with PRNumber/PRN in EGOV matches on what
SSS. was generated from the mySSS website.
3 SSS Contributions:
Error message: Corporate Maker to check or validate if
PRNumber is already paid. Please the entered PRNumber/PRN has been
generate a new PRNumber with SSS. paid already.
4 SSS Contributions:
Error message: This error is due to communication error.
Error was encountered with SSS. Please Corporate Maker to retry entering the
try again. PRNumber/PRN.
5 SSS Contributions:
Unposted, Over-payment, Under- Employer to coordinate with their SSS
payment Branch.
Note:
For those Profiles with Checker:
Currently, when a transaction needs to be cancelled by the Checker, the Checker will have to
authorize the transaction first then the Approver will be the one to cancel the transaction.
Thank you.
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