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Batool OM

Operations management involves designing and controlling production processes to efficiently create goods and services. It aims to maximize profit by balancing costs and revenue. Key aspects of operations management include optimizing resource utilization, improving productivity, and ensuring products meet customer needs. Six Sigma is a methodology used for process improvement through identifying and removing defects. It focuses on understanding customer requirements, aligning processes, and minimizing variation. DMAIC is a common Six Sigma approach that defines problems, measures current processes, analyzes data to find root causes, improves processes, and controls future processes. Voice of the customer captures feedback to provide the best products and services by understanding changing customer needs.

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24 views2 pages

Batool OM

Operations management involves designing and controlling production processes to efficiently create goods and services. It aims to maximize profit by balancing costs and revenue. Key aspects of operations management include optimizing resource utilization, improving productivity, and ensuring products meet customer needs. Six Sigma is a methodology used for process improvement through identifying and removing defects. It focuses on understanding customer requirements, aligning processes, and minimizing variation. DMAIC is a common Six Sigma approach that defines problems, measures current processes, analyzes data to find root causes, improves processes, and controls future processes. Voice of the customer captures feedback to provide the best products and services by understanding changing customer needs.

Uploaded by

Batool
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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OPERATIONS

MANAGEMENT
Operation is the production of good and services. Operation is one of the major
function in organization along with supply chain, marketing, finance and human
resource
Operation management is the area of management concerned with designing and
controlling the process of production. Operations management is the
administration of business practices to create the highest level of efficiency
possible within an organization. It is concerned with converting materials and
labour into goods and services as efficiently as possible to maximize the profit of
an organization. Operations management teams attempt to balance costs with
revenue to achieve the highest net operating profit possible.

ROLE OF OPERATIONS MANAGEMENT:


 Operation management involves similar management for every industry or
business irrespective of their nature of the operation. 
 It is obligatory for organizations to manage the daily activities seamlessly.
With its help, an organization is able to make good use of its resources like
labor, raw material, money and other resources.
 It is important to improve the overall productivity.
 It is the management of the various business activities that take place
within an organization and contributes in making the products to align with
customer’s requirements.
 Under operation management, there is the optimum utilization of
resources leading to enormous profits of the organization.

SIX SIGMA MANAGEMENT:


Six Sigma is a measurement-based strategy for process improvement. It seek to
improve the quality of process output by identifying and removing the cause of
defect to achieve cost reduction or profit increase and customer satisfaction.
 Six Sigma is a business improvement methodology that focuses an
organization on:
Understanding and managing customer requirementsAligning key
business processes to achieve those requirements
Utilizing rigorous data analysis to minimize variation in those
processes
Driving rapid and sustainable improvement to business processes

DMAIC:
This method is used primarily for improving existing business processes.

 Define the problem and the project goals

 Measure in detail the various aspects of the current process


 Analyze data to, among other things,  find the root defects in a process
 Improve the process
 Control how the process is done in the future.

Voice of the Customer:

This is the process used to capture the “voice of the customer” or customer
feedback by either internal or external means. The technique is aimed at giving
the customer the best products and services. It captures the changing needs of
the customer through direct and indirect methods.

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