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Transcript With Bigrock

A customer contacted support to restore their emails from a previous hosting backup. The support agent provided steps to restore the backup by moving folders to the home directory, and this resolved the issue. However, the emails were displaying in reverse chronological order. After checking, the customer confirmed it was resolved without needing further assistance from the agent.

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hitain kumar Berwa
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48 views2 pages

Transcript With Bigrock

A customer contacted support to restore their emails from a previous hosting backup. The support agent provided steps to restore the backup by moving folders to the home directory, and this resolved the issue. However, the emails were displaying in reverse chronological order. After checking, the customer confirmed it was resolved without needing further assistance from the agent.

Uploaded by

hitain kumar Berwa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Shraddha S (8/1/2021, 9:33:06 PM): Welcome to Support. How may I help you?

Shraddha S (8/1/2021, 9:33:19 PM): Hello, my name is shraddha . Hope you are doing
well
Manoj Bairwa (8/1/2021, 9:33:35 PM): Hi
Manoj Bairwa (8/1/2021, 9:34:43 PM): I want to restore my previous emails from my
hosting..
Shraddha S (8/1/2021, 9:35:34 PM): May I know whether those emails were from the
cpanel hosting?
Manoj Bairwa (8/1/2021, 9:35:42 PM): Yes.
Shraddha S (8/1/2021, 9:36:30 PM): Do you have a backup of that?
Manoj Bairwa (8/1/2021, 9:36:38 PM): Yes
Shraddha S (8/1/2021, 9:37:04 PM):
https://docs.google.com/document/d/1EKQ2Yib_t_rDx5F0KazP_dY5exkbqQLU_Gm7ZUqOvNs/edi
t\n\nYou can refer these steps to restore the backup
Manoj Bairwa (8/1/2021, 9:37:38 PM): I have already performed this..but the emails
are not there...
Manoj Bairwa (8/1/2021, 9:38:23 PM): I want someone to walkthrough on this..
Shraddha S (8/1/2021, 9:38:33 PM): Give me a quick moment here while I check your
account details.
Manoj Bairwa (8/1/2021, 9:38:40 PM): Sure
Shraddha S (8/1/2021, 9:39:59 PM): Can I know where exactly have you restored the
backup? I mean the folder name
Manoj Bairwa (8/1/2021, 9:40:21 PM): public_html
Shraddha S (8/1/2021, 9:42:35 PM): Let me check that
Shraddha S (8/1/2021, 9:44:40 PM):
https://docs.google.com/document/d/1EKQ2Yib_t_rDx5F0KazP_dY5exkbqQLU_Gm7ZUqOvNs/edi
t\n\nAs per the article steps, you need to move the mail and etc folder from your
backup to home directory\n\nSteps are given in \"Restoring mails\" section
Manoj Bairwa (8/1/2021, 9:45:18 PM): Give me a moment. Let me try that..
Shraddha S (8/1/2021, 9:45:39 PM): Sure
Manoj Bairwa (8/1/2021, 9:45:59 PM): It will be helpful for me if somebody can call
up and assist
Shraddha S (8/1/2021, 9:47:53 PM): You can reach out to our phone support team
via \n+91-824-2868080\n+91-824-6614011\nAs there is no call back facility
available\nYou can call up the support team tomorrow as the bigrock call support is
available only till 8pm
Manoj Bairwa (8/1/2021, 9:48:40 PM): Okay
Manoj Bairwa (8/1/2021, 9:48:57 PM): I am trying to perform that step
Shraddha S (8/1/2021, 9:49:14 PM): Sure
Manoj Bairwa (8/1/2021, 9:49:38 PM): Thank you very much
Manoj Bairwa (8/1/2021, 9:49:43 PM): it worked
Shraddha S (8/1/2021, 9:50:47 PM): My pleasure:)
Shraddha S (8/1/2021, 9:50:52 PM): Do you have any other queries or concerns that
you may want me to look at today?
Manoj Bairwa (8/1/2021, 9:51:43 PM): I want to change the setting for email in
recent first on top
Manoj Bairwa (8/1/2021, 9:52:05 PM): it is showing opposite
Shraddha S (8/1/2021, 9:52:26 PM): Let me check that
Shraddha S (8/1/2021, 9:54:48 PM): Upon checking the mail, I can see the recent
email was received on 20-5-2021 and it is listed on top
Manoj Bairwa (8/1/2021, 9:56:50 PM): Please check the last email its in opposite
order of what i want.
Shraddha S (8/1/2021, 9:57:40 PM): Can I get a screenshot of what exactly you are
mentioninh here?
Manoj Bairwa (8/1/2021, 9:58:01 PM): Its done. Thanks
Manoj Bairwa (8/1/2021, 9:58:17 PM): There is nothing more.
Manoj Bairwa (8/1/2021, 9:58:23 PM): Thank you very much.
Shraddha S (8/1/2021, 9:58:27 PM): My pleasure:)
Shraddha S (8/1/2021, 9:58:32 PM): Kindly give a me quick rating (for 2 questions)
on the survey link you will receive once I end the chat.\nDo rate me 5 and
5. :)\nThat will help me a lot!\nHave a nice day 🙂\n\nGood night\nStay safe
Manoj Bairwa (8/1/2021, 9:58:48 PM): You too ..
Manoj Bairwa (8/1/2021, 9:59:02 PM): Thanks bye
Shraddha S (8/1/2021, 10:00:00 PM): Bye

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