User Guide for Tata Motors | Service Connect

To download the app, please visit google playstore using the below
URL or scan the QR code

https://play.google.com/store/apps/details?id=com.ttl.customersocialapp&hl=en

Scan QR
The App will be available on App store
soon for IOS devices
 Features available
Feature List Feature List

Customer Registration/Login/Retrieve password My Documents tagging in App-Personal & Vehicle specific

Home Page (Live notifications/Weather widget/Quick Live Notifications viewing & receiving from Tata
access buttons/Navigation drawer) Motors
Vehicle Registration (Single & multiple) Dealer Locator to locate our service network

Vehicle Details viewing to see details of the vehicle GPS Trip Meter to tract your trips

Service Booking to book your next service using the app Vehicle Finder to locate your vehicle

Booked service history to see the list of all bookings done Traffic & weather
through app
Maintenance Cost to see the summary of your service cost Customer Details (Update details/Change Password)

Complaint Registration to register your grievance (if any) Maintenance Tips

Registered Complaint viewing to view all past complaints Reminders on various important vehicle activities

Service Cost Calculator to know estimate of your next service Info & updates

Feedback (Generic/Post Service) Terms of Use &

Service History viewing (Summary/Expanded-detailed) Emergency Contact & location sharing to our call center
 Customer Registration

Select an User Name & Password

Pls fill in all details in the
First time users need to create a (User Name has to be unique & pls
Registration page. Scroll down to
login by clicking on Sign Up button don’t forget the same) and click on
see more
“Submit” to create an account
 Customer Registration & Vehicle registration

Pls Note:
without
registering a
single vehicle,
you’ll not be
able to access
all the features

After successful registration, you’ll Click on Proceed and you’ll be given

You’ll get an error as shown above a choice to register a vehicle with
be taken to the landing page and
if you try to select a duplicate user either “Registration No” or “Chassis
prompted to register a vehicle if
ID No”
none is registered
 Vehicle Registration

System will fetch the Primary

Lets say we enter “Registration mobile number maintained in User has to enter the complete
Number” and click on submit Siebel against the Vehicle & display mobile number and click on submit
the last 3 digits
 Vehicle Registration

Pls Note the

msg reference
number. This is
essential if
“Re-send OTP”
is ticked so
that user
enters the OTP
against the
current request

Enter the OTP and click on

If the mobile number entered by The OTP is sent to the mobile “Submit”. If the same matches, the
user matches, an OTP will be sent number in the form of an SMS. The vehicle will be registered in the app
to the mentioned mobile number Message Ref no is also sent in the and you’ll be taken to the vehicle
for verification OTP for pin pointing details page
 Vehicle Details

To view details of registered

In the Vehicle details page, you’ll vehicle, select the vehicle from Click on any category to expand or
have option to register another dropdown and the details of the collapse to view additional details
vehicle or view details of the vehicle will be fetched from CRM
registered vehicle and grouped according to category
 Vehicle Details & Set Reminder

Under Vehicle Details, if you click The submitted reminder appears

Pick the Reminder Time (Date is
on the “Next service Date” field, below. There is a Delete Icon to
auto picked but you can change the
it will take you to the Reminder delete obsolete or incorrectly set
same) and click on submit
page reminders
 Set Reminder page

You can set

different types of
reminders from
this page. Same
reminder can be
set for multiple
vehicles which will
appear grouped.
Expand the group
to view individual
reminders under
the same
category/Group

10 mins prior to the set date & time you’ll

get a calendar notification & an app
notification on the exact set time
 Home page
Navigation Drawer Weather Widget
(GPS & internet is
necessary to detect
city & show
updated weather)

Click to navigate to
“Traffic & Weather”
page The Navigation Drawer
gives access to all the
pages & features of the
App
Live Notifications. Click
to navigate to the
Note: Without
Notifications page for
registering a single
details
vehicle, some of the
Links won’t be
accessible

Quick access menu

 Service Booking page

You may edit the Customer details (Email

ID & Mobile Number) if you see the
details fetched from System is wrong
Expand the Vehicle Details
Note: The details will not get reverse
collapsible component & select a
Navigate to Service Booking page updated in System but, will be used to
Vehicle from dropdown that you
have registered only send an SMS & email on booking
confirmation
 Service Booking page

The added complaint is visible

below. You may delete a wrongly
Add Complaint Details related to
Fill in all details (You may select added complaint by scrolling to the
your vehicle & click on Add
Mobile Service Van) right. Click on Submit to register
Complaint.
the Service request
 Service Booking page

You’ll also receive an email on the

booking confirmation with more
details

On Successful booking, the SR You’ll receive an SMS with the

number will be displayed on screen confirmation of the booking
 Service Booking History page

Click on a particular booking to see

You’ll see history of all the
Navigate to Service Booking History additional details and Set
Bookings done using the customer
Page reminder to navigate to reminder
app (Specific to user ID only)
page
 Service Booking History & Set Reminder

The registration
number, type of
reminder & date is
auto-picked

In the reminder page, pick the

Reminder Time (Date is auto picked
Click submit to add the reminder
but you can change the same) and
click on submit
 Maintenance Cost page

Data is shown in groups

for easy understanding.
Service Grouping is
done in the following
way
• Service type contains
Free or Paid
service =Scheduled
service
• Service is Accident
=Bodyshop
• Any other Service
type=Unscheduled
repair

Select Registration number to see The data represented is

the details in the appropriate Service Type group wise, year
Navigate to Maintenance Cost page
Service Type group in either list or wise- Customer visit count & the
Chart view amount spent by the customer
 Complaint Registration page

Select Registration number to

Fill in All the mandatory data.
Navigate to Complaint registration proceed with complaint booking
Explain the grievance in complaints
page (Select Not Available for pre-sales
background field
complaints)
 Complaint Registration page

This number will be

further used by our Tata
Motors team to
communicate with you
for resolution of your
grievance

On Successful registration of
Scroll down to access further
complaint, you’ll be able to see the
details. Fill all of them & click on
Complaint reference number on
Submit
your screen
 Complaint Registered page

You’ll see history of all the

Navigate to Registered Complaints Complaints created using the Click on a particular complaint to
History Page customer app (Specific to user ID see the details
only)
 Cost Calculator page

Select either “Free Services” or Lets select “Free Service” first.

Navigate to cost calculator Page “Paid Services” to calculate cost of Select vehicle registration number
schedules services from the list of registered vehicles
Cost Calculator page

The approximate
cost of
Labour/Spares/Con
sumables is
displayed for
selected models
Select all the
required details
and click on Fetch

Pls Note, for certain

models, master data may
not be available as of now
and you won’t be getting
any dropdown in such case.
We’ll be adding those shortly
 Cost Calculator page

Similarly select the Paid Service Select the Registration number and Select the remaining details of
Tab for cost calculation for Service interval according to your State & City and click on fetch
schedules paid services vehicle status
Cost Calculator page

The approximate cost of

Labour/Spares/Consumables
is displayed for selected
models

Pls Note, for certain

models, master data may
not be available as of now
and you won’t be getting
any dropdown in such case.
We’ll be adding those shortly
 Feedback page

Let’s select Generic feedback

You’ll be prompted to select either
first….
Navigate to Feedback page “Generic” or “Post Service”
Select any Value from the list to
feedback
give a feedback
 Feedback page

On successful submission of
Type in your feedback which is free feedback, you will come to the Now lets navigate to Post
text entry and click on Submit home screen and see a flash Services feedback tab
massage
 Feedback page-PSF

The Job cards

displayed over
here are those
which were closed
in System but does
not have a PSF
survey against it

Select the Registration number &

Select the Job card number and For the questions feedback are to
then select the Job card number (s)
start giving feedback provided by sliding the slider
corresponding to the Reg number
Feedback page-PSF

The Job card numbers will appear for

the customer to provide his feedback in
app till
• a feedback is given to call center for
the same job card
• 15 Days (tentative) from the JC
closed date
 Whichever is earlier

Provide all the

feedback and click
on Submit
 Service history page
We have given
colour coding for
service type to
make them easily
recognizable

Free Services

Body Repairs

Paid Services

Unscheduled Repairs

Select the Vehicle registration

Click on the Expand Collapse button
number from the dropdown and
Navigate to the Service History link to show/hide the details of any
service history (in summary form)
displayed service.
is displayed
 My Documents page

License, Passport, Pan

card, Voter ID, Aadhar &
Others are user specific

Insurance, PUC & Vehicle

are vehicle specific. This
means you’ll have to tag
a vehicle registration
number against any
picture in these
categories

The various categories against

which a user can Tag pictures are
Navigate My Documents page
available as icons (There are two
categories.
1. User specific,
2. Vehicle Specific)
 My Documents page

New
Button

Click on any image to

display further options

Let us click any Vehicle specific Select a vehicle from the dropdown
On click on any thumbnail, you be
category say PUC. If you click the & it will display any already tagged
given an option to delete or view
New button, it will display an error picture against it in the selected
the image. Choose accordingly
to select a registration number first category
 My Documents page

If you want to tag a new

If u choose gallery, it will show all Upon clicking a picture using the
document, select the vehicle &
the existing images in your mobile camera, the preview will be
click on the New button. You’ll be
to tag any. If you choose camera, displayed. Choose Discard to
given the option to either choose
the Camera of ur device will open. taker a new picture or Save to
from gallery or Take a picture
Take an appropriate picture confirm the image
using your camera
My Documents page

Upon saving, the new

Picture will be tagged
in the category to
view anytime

Using the My Documents feature, user can carry any

scanned document related to user or the vehicle any-time
& anywhere in soft form. When he drops a vehicle to the
dealership, he can take pictures of the vehicle in the
“Vehicle” category with drop-off condition to avoid any
dispute while collecting the vehicle from the workshop
 Notifications page
Various categories
of notifications on
Tabs

Banner image will

show pictorial
detail if available
under any
notification
category

Notification items are the

summary of individual
information under a particular
category. Click to read more

Navigate to the notifications page from the

navigation drawer link or from the Notifications shown is dynamic in
nature. Once any notification is
Notifications widget in the home screen
read, the envelop icon changes to
indicate accordingly
 Notifications page

Notifications shown to
the customers are
dynamic. Once the
content is created
online it will be
displayed to the
On Click details of the customers on their app
notification is displayed to the
customer in pop live. Also, certain
notifications might not
be displayed to all
customers as they
could be filtered
notification based on
Product, Customer
City, State, KMs run for
the vehicle etc.
 Dealer locator page

Only the dealers who have

the Latitude & Longitude
Navigate to dealer locator Select the State/City & PPL mapped in system will appear
as dropped pin in the Map
view
 Dealer locator page

In the List view, however all the

dealers will be shown irrespective Your selected preferred dealer can
of availability of Latitude & be viewed by clicking on the
You can choose to tag a dealer as
Longitude. highlighted Star icon at any point
preferred dealer for your
You can select the “Star” to the of time. You can also remove your
information & records
right of any dealer to mark the preferred dealer from the pop-up
same as preferred dealer page
Dealer locator page-List view

Click this icon to

call this number

Click this icons to either view the dealer in

“Google maps app” or get direction to this
location from your current location in
“Google maps app”
(Note: Approximate location is shown in
google maps based on the address if
latitude/longitude is not available in Siebel)

Click this icon to

compose a mail to
the mentioned mail
ID

Click this icon to go

to the service
booking screen
 GPS trip page

Click on the history button to see

Navigate to GPS trip meter Use the button “Start Trip”, “Stop the history of trip taken by the
page trip” to complete a trip logged in user. Click on any history
line item to see the PDF of the trip
 GPS trip page

All the details of the trip like

Start Location/End location/Start time/End
Time/Distance travelled/Journey duration etc. with map
view of the travelled path is shown

Pls note: GPS connection & internet is required to plot

exact location. During starting & stopping, if the GPS
location is lost, the start or end location might not come
in the output.
Also, the App should be in the GPS trip meter page and
should not be closed while you are using this
functionality
 Vehicle finder page

Click on save location after you

A pop-up will appear asking for
Navigate to Vehicle finder page have parked your car (GPS Should
confirmation
be on)
 Vehicle finder page

Click on Find Vehicle. It will display

The parked location will be the tracking path from your current Click on the remove pin button to
displayed using a dropped pin location to the parked location clear the dropped pin
(GPS Should be on)
 Traffic & weather page

Click on the traffic Tab to see the Click on the Weather Tab to see the
traffic condition near your area. current & next 4 days weather
Navigate to Traffic & Weather page This API loads faster than the prediction in the current city. Pls
actual google maps and hence can note, GPS & internet connection
be used on slower phones should be on
 Customer Profile page

You can view and modify customer

To edit the customer details, pls Scroll down & there is option
details from this page. You can also
Navigate to Customer details click on the edit icon. All the for the user to change
add a customer picture from
page editable fields will turn black in password for his login (If
gallery in this page by clicking on
colour indicating edit mode required)
the camera icon
 Maintenance tips page

The various information inside a

Click on any icon (Topic) to see the TOPIC is available as individual
Navigate to Maintenance tips page
details inside that TOPIC summary links. Click on any link to
view details
Maintenance tips page

On clicking, details is displayed in

Pop-up window. You may scroll the
window if applicable for viewing
text & image

You can also navigate to the

topics from inside any topic
using the dropdown view
 Reminder page

You can also directly set new

reminders from this page

You can see all the reminders

set from various activities in
this page
Navigate to Reminder page
 Info & updates page

Currently detailed info about service

marketing products is loaded in the You can locate listed Tata motors office
Navigate to Info & update page & PDF. This is not dynamic and an App address and contact number from the
click on View PDF change is required for refreshing the dropdown. You can click on the call
content icon to directly call that number
 Emergency contact page

The emergency
contact number
is also shown
to the
customer for
reference. He
can click on the
number to call
our call-center

Navigate to Emergency contact

The dropped pin shows the
page. This facility is given to On clicking, select the vehicle
customer location. Click on the
customer to share his location to which has broken down & click on
same to share
call center in case of breakdown for share
(GPS & internet Should be on)
faster reach-time
Emergency contact page

Customer just need to click

on send. Email ID will be
auto-populated (Currently a
On clicking on “Share”, the testing ID is given in the
email applications available app)
with customer will be called.
He can select any relevant All the details will be
one and email will get available in the mail (Auto
composed automatically populated)
with
• customer details (From
profile page) and
• the GPS location included
in the mail
 Additional features-Vehicle registration

Upon clicking this,

the customer will
be taken to the
Dealer locator
page where he
can find dealer
address & contact
details and visit
the dealer. Dealer
will then use KYC
app to get the
customer details
updated

If customer wants to add a vehicle

and find that the mobile number in It will show two option.
He can click on the “Forgotten your
CRM is not his or is not with him • Contact your Dealer
mobile no?” link
anymore but, he is the owner of • Contact customer care
the vehicle then…
 Additional feature-Vehicle registration

The email apps will be called. He

Upon clicking “Contact Customer Upon taking picture, customer has has to select an appropriate email
care”, customer will be prompted to to click on Send mail app
take a picture of his RC/Insurance (The picture is displayed to him)
Additional feature-Vehicle registration

Customer just need to click

on send. Email ID will be
auto-populated (Currently
the same ID as in KYC is
available. It is not a test ID.
Call center will call back if
email is sent)

All the contact details will be

available in the mail from
the customer profile page
hence customer need not
type anything

Customer profile
data

Picture of RC/Insurance
 Additional feature-Forgot password

The email ID registered with the An email will be sent to the mentioned
Incase customer has forgotten his
user ID will be displayed. On mail ID. The process can take from 1
password, he has to type in his
clicking of submit button, email will min to 15 mins depending on network
user ID & click on the “Forgot
be sent to the customer email ID speed, email validation & firewall
Password” link
with his password settings of individual email IDs
Additional feature-Forgot password

The mail will be received from

[email protected]
with the password
 Thank you. For any feedback or
query, please contact our customer
care team at 1800 209 7979