Marketing Project: Topic: Channel of Distribution
Marketing Project: Topic: Channel of Distribution
Marketing Project: Topic: Channel of Distribution
I would like to convey my heart full thanks to Mrs. Srijaya my Marketing teacher
who always gave valuable suggestions, invaluable support, encouragement and
supervision for completion of my project. She helped me to understand and
remember important details of the project. Her moral support and continuous
guidance enabled me to complete my work successfully.
Methodology
1 Introduction
2 Types of channel of
distribution
3 Types of channel
intermediaries
4 Function of intermediaries
5 Distribution Intensity
6 Convenience products
7 Soft drinks
8 Coca-Cola
12 Mobile phone
13 Apple
Direct channel: The producer can sell directly to his customers without the
help of middlemen, such as wholesalers and retailers.
Indirect channel: The producer cannot sell directly to his customer and
need help of middlemen, such as wholesalers and retailers.
Direct channels
These channels take the shortest route to the consumer. Certain goods,
like the industrial machinery, are directly sold to the consumers. Costly
goods like computers and luxury automobiles, are also directly sold.
Some manufacturers open their own retail shops in many localities and
sell goods directly to consumers. The best example is that of the Bata
Shoe Company Shops. The manufacturers also try to sell through their
own mail order departments.
All these indicate that producers are now taking steps to approach the
consumers directly. Though this is possible for some types of goods, the
fact remains that the services of intermediaries, such as wholesalers and
retailers, are often essential in the distribution of goods to consumers.
Indirect channel
The indirect channels of distribution are:
(i) Producer-Consumer
(ii) Producer-Retailer-Consumer
(iii) Producer—Wholesaler—Consumer
(iv) Producer-Wholesaler-Retailer-Consumer
The first channel, from the producer to the consumer, is preferable when buyers are few and
the goods are costly and mostly purchased by industrial users. In this category fail such goods
as complex machinery involving high technology, computers and luxury cars. In this case,
buyers can be directly contacted and goods can be sold by direct personal approach.
The second channel, from the producer-retailer to the consumers, is preferable where the
purchasers of goods are big retailers like department stores, chain stores, super markets or
consumer co-operative stores. In these cases, the wholesalers may be by passed because the
bulk of the goods are purchased by these large retail distributors to be sold to the consumers.
Goods like electrical appliances, fans, radios, ready-made garments and a host of other articles
fall in this category. This channel is also suitable when the goods are of a perishable nature,
and quick distribution is essential. However, the manufacturer will have to undertake such
functions as transportation, warehousing and financing.
The third channel, from the producer-wholesaler to the consumer, can be successfully used in
distributing industrial goods. Under industrial goods are included goods which are used for
further production and not for resale. This is a shorter channel, and the producer eliminates
the retailer in this channel link. In this case, the buyers are business houses, government
agencies, consumer co-operative stores, etc.
The fourth channel, from the producer-wholesaler-retailer to the consumer, is the longest
route in the distribution link but is very popular. It is used for the marketing of a variety of
consumer goods of daily use, particularly where the demand is elastic and a large number of
similar products are available. This channel is preferable when the market for the goods is
highly competitive.
Types of channel intermediaries
There are four main types of intermediary: agents, wholesalers,
distributors, and retailers.
A firm may have as many intermediaries in its distribution channel as
it chooses. It can even have no intermediaries at all, if it practices
direct marketing.
Agents/Brokers
Agents or brokers are individuals or companies that act as an extension of
the manufacturing company. Their main job is to represent the producer to
the final user in selling a product. Thus, while they do not own the product
directly, they take possession of the product in the distribution process.
They make their profits through fees or commissions.
Wholesaler
Unlike agents, wholesalers take title to the goods and services that they are
intermediaries for. They are independently owned, and they own the
products that they sell. Wholesalers do not work with small numbers of
product: they buy in bulk, and store the products in their own warehouses
and storage places until it is time to resell them. Wholesalers rarely sell to
the final user; rather, they sell the products to other intermediaries such as
retailers, for a higher price than they paid. Thus, they do not operate on a
commission system, as agents do.
Distributors
Distributors function similarly to wholesalers in that they take
ownership of the product, store it, and sell it off at a profit to
retailers or other intermediaries. However, the key difference is
that distributors ally themselves to complementary products. For
example, distributors of Coca Cola will not distribute Pepsi
products, and vice versa. In this way, they can maintain a closer
relationship with their suppliers than wholesalers do.
Retailers
Retailers come in a variety of shapes and sizes: from the corner
grocery store, to large chains like Wal-Mart and Target. Whatever
their size, retailers purchase products from market intermediaries
and sell them directly to the end user for a profit. Whenever a
consumer buys a product from anyone other than the company that
makes it, the consumer is dealing with a retailer. This includes
corner stores, shopping malls and e-commerce website. Retailers
may buy directly from the producers or from another intermediary.
In some markets, they may stock items and pay for them only after
they make a sale, which is common for most bookstores today. Any
e-commerce website that's not owned by the company that makes a
product, which it then sells to a consumer, can also be called a
retailer.
Functions of Intermediaries
Wholesaler:
1. Purchasing:
Wholesalers purchase very large quantities of goods directly from producers
or from other wholesalers. By purchasing large quantities or volumes,
wholesalers are able to secure significantly lower prices.
5. Marketing:
Often, the wholesaler will fill a role in the promotion of the products that it
distributes. This might include creating displays for the wholesaler‘s products
and providing the display to retailers to increase sales. The wholesaler may
advertise its products that are carried by many retailers.
Wholesalers also influence which products the retailer offers. For example,
McLane Company was a winner of the 2016 Convenience Store News
Category Captains, in recognition for its innovations in providing the right
products to its customers. McLane created unique packaging and products
featuring movie themes, college football themes, and other special occasion
branding that were designed to appeal to impulse buyers. They also shifted
the transportation and delivery strategy to get the right products in front of
consumers at the time they were most likely to buy. Its convenience store
customers are seeing sales growth, as is the wholesaler.
Retailers:
2. Warehousing or Storing:
After assembly of goods from different suppliers, the retailers preserve them
in stores and supply these goods to the consumers as and when required by
them. The goods are kept as reserve stocks in order to ensure uninterrupted
supply to the consumers.
3. Selling:
The end objective of the retailer is to sell the goods to consumers. He
undertakes various methods to sell goods to the ultimate consumers.
4. Credit Facilities:
He caters to the needs of the customers even by supplying them goods on
credit. He bears the risk of bad debts on account of non-payment of amount
by the customers.
5. : Risk Bearing:
A retailer has to bear different type of risks in relation to goods. While in
stores, goods are exposed to various risks like deterioration in quality,
spoilage and perishability etc. The products are confronted to natural risks
i.e. fire, flood, earthquake and other natural calamities. Other type of risks
like change in customer‘s tastes also adversely affects the sales.
Distribution Intensity
The level of availability selected for a particular product by the marketer; the
level of intensity chosen will depend upon factor such as the production
capacity, the size of the target market, pricing and promotion policies and
the amount of product service required by the end-user.
1. Intensive Distribution:
Intensive distribution aims to provide saturation coverage of the market by
using all available outlets. For many products, total sales are directly linked
to the number of outlets used. Intensive distribution is usually required
where customers have a range of acceptable brands to choose from.
In other words, if one brand is not available, a customer will simply choose
another. This alternative involves all the possible outlets that can be used to
distribute the product.
This is particularly useful in products like soft drinks where distribution is a
key success factor. Here, soft drink firms distribute their brands through
multiple outlets to ensure their easy availability to the customer.
2. . Selective Distribution:
Selective distribution involves a producer using a limited number of outlets in a
geographical area to sell products. An advantage of this approach is that the producer
can choose the most appropriate or best-performing outlets and focus effort (e.g.,
training) on them. Selective distribution works best when consumers have a preference
for a particular brand or price and will search out the outlets that supply. This
alternative is the middle path approach to distribution. Here, the firm selects some
outlets to distribute its products. This alternative helps focus the selling effort of
manufacturing firms on a few outlets rather than dissipating it over countless marginal
ones.
3. Exclusive Distribution:
Exclusive distribution is an extreme form of selective distribution in which
only one wholesaler, retailer or distributor is used in a specific geographical
area.
When the firm distributes its brand through just one or two major outlets in
the market, who exclusively deal in it and not all competing brands, it is said
that the firm is using an exclusive distribution strategy.
This is a common form of distribution in products and brands that seek a high
prestigious image.
Products and brands chosen for the project
2. Impulse Products:
Impulse products are those types of consumer products that buyers
purchase without any planning. When consumers enter a store or mall
they don‘t have any intention to buy it. The motivational factor behind
purchasing impulse products is different forms of advertisements like
radio and T.V commercials.
Examples: 1. Perfumes and body spray near the cash counter.
2. Chocolate bar and candy when paying cash at the
counter.
3. Emergency Products:
Emergency products also emergency goods are purchased by
customers in case of emergency. In many cases, consumers do some
research when buying a product but in case of emergency products,
they have no option left. These types of convenience products don‘t
have anything unique, but a certain situation makes it critical to
purchase.
The Coca-Cola Company is a global business that operates on a local scale, in every
community where they do business. The term is second most well-known after
okay, making it recognizable in nearly all communities and cultures across the
globe. The Company is able to create a global a global reach with local focus
because of the strength of its system, which comprises the Coca-Cola Company
and their more than 250 bottling partners worldwide.
The system has numerous legal and managerial departments and sections, all
independent of each other, and it does not own or control all of it bottling
partners worldwide.
While it is generally perceived that Coca-Cola runs all its operations globally it, this
process it done through various local channels. The Company manufactures and
sells concentrates, beverage bases and syrups to bottling operators. It still
however, owns the brand and is responsible for consumer brand marketing
initiative. The bottling partners manufacture, package and distribute the final
branded beverages to customers and vending partners, who then sell products to
consumers.
All bottling partners work closely with suppliers- grocery stores, restaurants,
convenience stores, amongst many others- to execute localized strategies
developed in partnership with Coca-Cola. More precisely, although Coca-Cola is a
global company, its products never have to travel far to reach the final consumer,
making the product more local than you may think, the product is made local to
the market where it is sold.
Their business is a local business, typically products aren’t shipped more than a
few hundred miles; it’s all about being responsive to the customers’ needs and the
local tastes of the consumers in every market. The Coca-Cola Company sells its
products to bottling and canning operations, distributers, fountain wholesalers and
some fountain retailers. They then distribute them to retail outlets, corner stores,
restaurants, petrol stations and many more.
Arrays of points of sales that Coca-Cola products can roughly be categorized into
are:
– Wholesalers/ distributers
– Petrol stations
Shopping products
Shopping goods usually requires a more involved selection process than
convenience goods. A consumer usually compares a variety of attributes, including
suitability, quality, price, and style. It also requires consumer research and
comparison of brands.
Shopping products are usually more expensive and are purchased occasionally.
The consumer is more likely to compare a number of options to assess quality,
cost, and features.
For example, look at the Air Conditioner, when a person wants to buy an Air
Conditioner he will first analyze different available brands in the market. There
must be a different brand and product features in his mind like heat and cool
features, low voltage and tropical compressor, styling, price, warranty and many
more. He will make efforts and compare different products based on cost and
features. He will select a brand which is a good value for the money he is paying.
Types:
1. Homogenous products: Homogenous shopping products are ones which fall in
same product categories. As they are in the same category, they are considered
by the customers to be quite alike. Thus there are only certain features which
can differentiate between 2 homogenous shopping products. Some examples of
homogeneous shopping products include automobile tires and electric
appliances.
Mobile Phone
The first mobile phones, as mentioned, were only used to make and receive calls,
and they were so bulky it was impossible to carry them in a pocket. These phones
used primitive RFID and wireless systems to carry signals from a cabled PSTN
endpoint.
Later, mobile phones belonging to the Global System for Mobile Communications
(GSM) network became capable of sending and receiving text messages. As these
devices evolved, they became smaller and more features were added, such as
multimedia messaging service (MMS), which allowed users to send and receive
images.
Most of these MMS-capable devices were also equipped with cameras, which
allowed users to capture photos, add captions, and send them to friends and
relatives who also had MMS-capable phones.
Along with the texting and camera features, cell phones started to be made with a
limited capability to access the Internet, known as “data services.” The earliest
phone browsers were proprietary and only allowed for the use of a small
subsection of the Internet, allowing users to access items like weather, news, and
sports updates. Eventually, phone makers started to engineer these phones to
access the entire Internet, and webmasters for all sorts of businesses, government
offices and other domain holders started to make web sites responsive to access
by mobile phones. The trend, called “responsive design,” changed the face of the
Internet, with mobile phone transactions making up a larger share of ecommerce
sales and other activities.
Apple
Apple, based in Cupertino, CA, is one of the most valuable companies in the world.
It produces popular digital gadgets, including Macs, iPods, iPhones, and iPads.
The company was founded in 1976 by two young hackers, Steve Jobs and Steve
Wozniak. Its second product, the Apple II, was the first personal computer to
achieve mass-market success. The Macintosh, released in 1984, introduced the
modern graphical user interface to the mainstream.
Apple began to struggle after its board ousted Steve Jobs from the company in
1985. When Jobs returned to Apple in 1997, it was close to bankruptcy. Then Jobs
led a spectacular recovery, introducing the iPod in 2001, the iPhone in 2007, and
the iPad in 2010. The result: Apple earned almost $40 billion in profits in its 2014
fiscal year.
Jobs died of pancreatic cancer in 2011. Since then, the company has been led by
Tim Cook, Steve Jobs’ longtime deputy.
Apple has been a Silicon Valley trend-setter for almost four decades. The Apple
II, Macintosh, iPod, iPhone, and iPad have all been widely emulated — if not
outright copied — by Apple's competitors.
Apple's success is due in large part to its obsessive focus on the user experience.
Apple is a designer-centric company that likes to build all parts of a product —
hardware, software, and online services — itself. That approach has allowed Apple
to build some of the most elegant and user-friendly products ever created.
Apple designs its products in California, but the rest of the product is process
throughout the world. There are many complicated parts to Apple’s products, and
it would be difficult for one manufacturer to make them all so Apple has to work
with multiple manufacturers throughout the world. Components are made all over
the world by specialist of each part and sent to two main assemblers in China to
manufacture the final product, Foxconn and Pegatron. This drastically reduces cost
of goods for Apple due to the cheaper labor in China. Products are then sent all
over the world to its consumers through different distribution channels.
Apple’s direct distribution channel includes their physical stores and their online
store. Apple physical stores allows them to really control their brand image and
customer perception of them. All their stores worldwide have the same clean
white design with a high employee to customer ratio. This creates a really strong
brand image in consumers’ minds as they are seeing the same design everywhere
they go. They also often open their stores in high traffic locations to get as much
exposure as possible. Apple also sells directly through their website. Their website
can be access from all parts of the world and offer a huge range of languages.
However, even though Apple puts a lot of effort into their physical stores, a large
part of their sales and revenue comes from indirect distribution channels. In 2018,
Apple reported that 29% of their net sales came from direct channels and 71%
came from indirect channels. Consumers can buy Apple products from third-party
sellers and carrier providers. This includes stores like BestBuy, Walmart, and
Target as they are easily accessible and might offer discounts. Apple creates a
good brand image through their physical stores and sells their product through
third-party companies.
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Bibliography
https://www.coca-colacompany.com
https://www.alimentarium.org/en/knowledge/soft-drinks-0
https://curiosityguide.org/technology/what-materials-are-used-to-make-
smartphones/
https://www.apple.com/ae/
Appendix