HOSPITALITY UNPACKED 002

The Green Hotel

of the Future
How to embrace sustainability
throughout your property

Make it remarkable. Mews.com

Contents Introduction 02 Get your guests involved 21

The case for going green 03 Eco-friendly integrations 24

How to be eco 05 Your hospitality system is key 25

1. Going paperless 06
2. Energy and water efficiency 08
3. Single use plastics and other waste 10
4. Food and beverage 13
5. Eco-friendly products 15
6. Supporting good causes 17
7. Certification 19

Hospitality Unpacked 002 Contents 01

Introduction
What does it mean to be an eco hotel? As humans,
we largely have a shared understanding of
sustainability. We know what practices and habits
are environmentally friendly, and we know what isn’t.
As hoteliers, being eco is less easily defined.

In hospitality, ‘eco’ covers a broad spectrum of

philosophies and actions. At one end of the scale,
there are ‘hard eco’ hotels: properties for which
sustainability is built into their very core, down to
the building materials and design. At the other end
of the scale, ‘soft eco’ hotels are properties that
weren’t built with sustainability in mind, but are
increasingly championing environmentally friendly
practices throughout daily operations, from F&B to
housekeeping.

This guide is for any hotelier who wants to be more

environmentally conscious, regardless of how much
your property is already doing, and outlines some of
the tangible steps you can make to get there.

Hospitality unpacked 002 Introduction 02

 The case for
going green
It’s an uncomfortable truth that we are carbon
footprint enablers. Hotel guests often travel from afar,
takings trains, planes and taxis to get to where they
want to go, creating a trail of pollution. It all adds up:
transportation represents almost a quarter of Europe’s
greenhouse gas emissions and is also the main cause
of air pollution in cities. Everyone, from tech providers
to hoteliers to guests, has a responsibility to champion
environmentally friendly practices to offset the costs
of travel.

Hospitality Unpacked 002 The case for going green 03

The good news for hoteliers is that there’s a growing
demand for eco-tourism and conscious traveling.
There’s a business case for going green as well as a
moral one. Booking.com’s 2019 Sustainability Travel
Report found that 72% of travelers believe that we
need to act now and make sustainable travel choices.
73% said they were intending to say in an eco-friendly
or green accommodation in the year ahead.

Most guests know that this comes with a premium. But

it doesn’t have to. The cost of going eco isn’t as high
as you might think, and it can even cut costs in some
areas. Nevertheless, a Skift report found that 53% are
willing to pay more for environmentally responsible
providers. Dive into the data and it’s much higher in
particular demographics. 76% of Millennials and Gen Z
from India are willing to pay more for an eco-friendly
stay. In China, it’s 78%. Going green is a good way to
attract a new customer base to your hotel – or appeal
to the guests you already have.

Hospitality unpacked 002 The case for going green 04

3
How to be eco
There are hundreds of things your property can do to A focus on sustainability can also help you attract the
be more environmentally conscious. It can be difficult best talent – team members who are aligned with
to know where to start. We’ve highlighted seven key your strategic goals as a business. This goes beyond a
areas that most hoteliers will be able to action without sanitized CSR policy that’s flung up on your website as
dramatic overhauls. No rebuilding, no redesigning. a box ticking exercise; it has a real business benefit. A
more engaged team means any changes you make
Many of these changes come down to organization.
are more likely to stick, and will have a greater impact
Once you’ve implemented new processes, they’ll
than if you’re barking orders without accepting input.
become second nature. And don’t try to go it alone.
Get your team involved. It’s likely that some of them Enough of the preamble. Here’s what you can do.
will already be green advocates and will have great
ideas about how to improve their specific working
areas. This is especially true as a new generation enter
the workforce, who are more environmentally aware
than their predecessors.

How to be eco 05
 Go paperless

Traditional hotel operations use a lot of paper. A quick glance around your hotel’s reception and
Even if this paper is recycled (and it usually isn’t), it’s back office might reveal some of the telltale signs of
unnecessary waste in a digital age. The first thing a old-fashioned practices. Big piles of reports printed
Being green is something that
hotelier can do is to take a long, hard look at their out as backups in case of a fire or a power outage?
I know Mews stands for, and hospitality solution and find out whether it enables You don’t need it. A cloud system can easily run on a
we’re a Green Globe hotel so paperless processes. smartphone. A messy desk full of staplers and paper
clips to keep bills and receipts together? Again, no
that works perfectly. You don’t A guest who stays at a Mews-powered hotel can
need. If your front desk team are still asking, “Would
do so without a single piece of paper bring printed.
have to print out anything Digital registration cards are a part of online check-
you like an envelope with that?”, you’re definitely
not eco-conscious.
anymore for payments, for in, and Mews Payments sends automatic email
receipts instead of printing physical copies. Much of Housekeeping is another common area for paper waste.
reservations... everything is in
a hotel’s paper waste comes from printing out daily Most shifts start with printouts of the day’s tasks, which
the cloud.” reports, often for morning management meetings. housekeepers mark off manually as they work, and which
Again, there’s no need. Reports can be automatically might eventually find their way to front of house where
Carol Domacassé, Reservations Manager,
The Dylan Amsterdam emailed to relevant parties every morning, or even the information can be updated. It’s inefficient, and it’s
better, dynamic dashboards like Mews Analytics and unnecessary. There are plenty of good housekeeping
PowerBI provide the most up-to-date data and are software solutions you can use, including the Mews
faster to prepare. housekeeping app, which digitalize the entire task-
management process. Zero fuss, zero paper.

Hospitality Unpacked 002 How to be eco 06

5
Sustainability Champion

WestCord Hotels
WestCord Hotels is a chain of 16 hotels that has a
commitment to operating sustainably, with 13 of
We are convinced that working their properties certified by Green Key.

sustainably is the future. Our Their sustainable activities include:

clients also like to see that we’re + Installing water savers in showers and taps, plus
focusing on sustainability. And a sophisticated water irrigation system that uses
rainwater and greywater to water the garden
we are happy to invest in that. and plants
We can already see the use of
+ Installing solar panels, charging points for electric
gas decreasing, as well as water vehicles, and LED lighting
and power. That’s good for the + Staff training to encourage environmentally
environment and the company.” friendly practices

Edo Garretsen, General Manager, + On-site waste separation, including glass, plastic,
WestCord Hotel Delft paper, batteries and more

+ Using eco-friendly cleaning and laundry products

+ Organic, local and fair-trade produce served

at restaurants

Hospitality Unpacked 002 How to be eco 07

 Improve energy
and water efficiency
Changing energy provider for your business isn’t as easy
as changing it for your home. But although it’s something
that typically falls down the priority list, it’s never as
painful as you expect. And it‘s well worth doing. Green
energy (energy from renewable sources like wind and
solar) is cheaper and more widely available than ever,
and there‘s a good chance you can make cost savings as
well as reducing your environmental impact.

Hotels can save as much as 40% on energy bills and up

to 20% on water bills just by switching suppliers. With
energy consumption in hotels expected to rise by 10-25%
in the next few years – driven largely by guests bringing
more devices with them – there’s no better moment than
now to start looking into cheaper, greener providers.

When it comes to reducing energy consumption,

modern PMSs are already doing a small amount to help:
cloud-based solutions consume less energy than local
servers and use a cleaner energy mix too. A Berkeley
Lab study found that if US businesses were to shift their
key software to the cloud (email, CRM, and productivity
software such as MS Office), the primary energy
footprint could be reduced by as much as 87%.
That’s a massive amount.

Hospitality Unpacked 002 How to be eco 08

7
 There are plenty of things you can do to reduce the Many hotels have enlisted guests to help, challenging
amount of energy and water used by your property: the notion that sheets and towels need to be changed
and cleaned every day. Take the Amsterdam Teleport
+ Use smart key cards that activate energy-using
Hotel. They give guests the option of swapping
items like lights and the TV – this means it doesn’t
housekeeping for a free pizza in order to reduce their
matter if a guest forgets to turn something off, as it’ll
energy consumption. Saving the world through pizza
automatically switch off once they’ve taken their key
is something we can definitely get on board with, and
to leave the room
guests usually only need a small incentive in order to act.
+ Install motion sensors in public areas like hallways
Accor properties ask customers to reuse their towels,
and staff areas like break rooms, and even in guest
with the savings passed on to fund tree planting. This
rooms if you’re not using smart key cards – this can
simple action means that one tree is planted every
save upwards of 30% on lighting costs
minute. This is part of a wider CSR program, Planet 21,
+ Change your lightbulbs and signs to energy efficient which runs across the entire Accor group and sets out
LED lighting and save up to 50% on electricity mandatory benchmark actions for hotels to meet.
Through this program, 1,882 Accor hotels have rolled
+ Optimize your HVAC system (heating, ventilation,
out food waste programs, 1,218 have created their own
and air conditioning) through smart climate control
urban vegetable gardens, and 7.2 million trees have been
that adjusts depending on occupancy and demand
planted.
– even a one degree adjustment can save up to 8%
in HVAC energy use The success of schemes like this depends on buy-in from
your team and clear, actionable goals. If you set a target
+ Consider rain water harvesting to combat
to reduce the energy spend on laundry by 20%, your
water costs
housekeeping team need to be properly informed. If they
aren’t, they may end up cleaning rooms and replacing
towels anyway – so make sure your policies are clear
internally as well as externally.

Hospitality Unpacked 002 How to be eco 09

 Eliminate single use
plastics and other waste
Few items demonstrate the eco mindset shift better
than tiny shampoo bottles. When we were younger,
they were a fun novelty, one of the little perks of a
hotel stay. Today, with a rising awareness of plastic
pollution, tiny toiletries are experiencing something of
a backlash. The move to larger, refillable bottles is one
of the easiest things you can do to eliminate plastic
turnover, alongside other easy actions like getting rid
of plastic straws.

It’s possible to eliminate single use plastics entirely. The

Opéra Liège hotel in Paris was the first hotel in France
– and one of the first in the world – to do exactly
that. In a normal year, the hotel threw away around
55,000 miniature bottles of shampoo and body wash.
That’s an awful lot. To combat this waste, their bottles
are being replaced with innovatively designed soap
bars that can be used to wash hair, hands and body.
Other moves include replacing plastic water bottles
with refillable jugs and fountains, providing bamboo
toothbrushes, and using biodegradable bin liners
made of starch.

Hospitality Unpacked 002 How to be eco 10

 Of course, switching to environmentally friendly
products typically means an increase in costs. For the
Opéra Liège, the rise was 20%. However, this could be
covered by only a 2% rise in room price, which, given
that so many are willing to pay more for sustainable
stays, is more than a fair trade off.

Although our priority should be to eliminate or reduce

consumption, it isn’t always possible. For any waste
you do generate, whether it’s plastic, paper, textiles
or anything else, recycle whenever you can. Check
with your local authorities what recycling services are
available and make sure you have a clear system for
guests and staff to follow

Hospitality Unpacked 002 How to be eco 11

Sustainability Champion

GAIA Hotel
GAIA Hotel is a 4-star hotel in Basel, Switzerland,
that aims to become a zero-waste hotel in the
As residents of this planet, it is our very near future. In 2021 they received an ibex
fairstay gold label for sustainability, and their
duty to treat it with respect and activities include:
to live in harmony with nature. At
+ Running on 100% renewable energy (wind,
the GAIA Hotel, one of our goals is solar and biomass)
to convey this state of mind to our + Using only organic products
team members, our suppliers and
+ Feeding elephants at the local zoo with
our guests.” stale bread
Selinda Geyer, Board Member, + Planting over 2,000 trees in partnership
GAIA Hotel with sustainable search engine Ecosia

+ Membership with Bio Hotels and United

Against Waste

Hospitality Unpacked 002 How to be eco 12

 Rethink your food
and beverage
When it comes to F&B, these two areas should give you
food for thought: waste and provenance. Let’s start
with waste. Almost half of all food served at hotels is
wasted, and on average, food waste makes up 28% of a
hotel’s total waste. These are not small figures.

Breakfast buffets are one of the biggest culprits. In

Germany, a study found that 45% of food waste in
hospitality is generated by buffets. Switching to an
order-based system will reduce waste, but if you’re
intent on keeping the buffet, studies have shown that
actively measuring and monitoring food waste is a
vital first step into detecting bad habits and devising
prevention measures. Purely by understanding how
and where waste happens, staff will begin to naturally
change certain behaviors. Of course, measuring waste
also tells you if you’re ordering too much. If 30% of your
buffet food is thrown away, could you reduce your order
by a similar amount?

Hospitality Unpacked 002 How to be eco 13

12
 The next question to ask yourself is: where is your
food coming from? Are your suppliers local and
sustainable, and do they provide organic produce?
Not only does this help your community, it means
that ingredients are fresher, with less carbon spent
transporting them. And it’s also a great selling point.
Guests are increasingly interested in sampling local
cuisine, so you’re likely to see greater uptake in your
restaurant and bar.

When it comes to food efficiency, companies like

Oddbox have become popular in offices, providing
fruit that would otherwise have been discarded,
thus helping to reduce water and carbon waste.
Could you do something similar for your staff?

Regardless of your own food tastes, make sure

you provide varied vegetarian and vegan options.
Meat-free diets are increasing in popularity,
particularly across the western world. It’s estimated
that 13 million Brits will be meat-free by the end of
2021 – that’s almost 20% of the UK population. If
you want to be taken seriously as an eco hotel, your
menu needs to reflect sustainable dining choices.

Hospitality Unpacked 002 How to be eco 14

 Use eco-friendly products
There’s a misconception that cleaning products need We’ve already seen some good examples of sustainable
to be loaded with powerful chemicals in order for them toiletries such as bamboo brushes and toothpaste
to work. In the vast majority of cases, natural cleaning pellets, but you can go even further. For instance, do you
products will perform just as effectively, and the know whether your toilet roll supplier uses virgin trees to
market of eco-friendly options is growing every year. manufacture their rolls? It’s possible they’re even made
Why are they important? Firstly, they’re less harmful with unnecessary plastic. By asking these unglamorous
for the environment. Toxic chemicals from cleaning questions, you’ll make positive steps to operating a more
products frequently make their way into the ocean environmentally friendly property.
and eventually our water supplies, and can also harm
local insect populations, most notably our humble
friend the bee.

Don’t only think about disinfectants. Products such as

laundry detergents and even air fresheners are sources
of toxins. It isn’t only for the good of the environment
either: many of these chemicals can be harmful to
people, especially those in your housekeeping team who
are exposed to them daily. It’s also good for guests too,
as natural products are typically less irritable.

Hospitality Unpacked 002 How to be eco 15

 Upcycling is another form of sustainability. Rather than
buy all your furniture new, it’s better for the environment
to repurpose existing furniture. Whether or not this
is practical depends on your brand. A large chain
might demand consistency which makes this difficult,
whereas upcycled furniture could be a strong selling
point for boutique hotels, in terms of design as well as
sustainability. Hotel Magdas in Vienna, for example,
have 78 rooms, each of which is unique thanks to its
commitment to upcycling. This encourages guests to
return, as each time they can experience a different
style room. As an added bonus, upcycling usually
supports local tradesman, which leads us neatly on
to the next chapter.

Hospitality Unpacked 002 How to be eco 16

 Support
good causes
Change is more powerful when we work together, not
alone. Be aware of how your property fits in with your
surrounding community and environment, and think
about what you can actively do to make a difference
locally. In booking.com’s Future of Travel Report 2020,
55% of people surveyed said they want to see how their
money is going back into the local community. 67%
wanted their travel choices to support the destination’s
post-Covid recovery efforts.

Ecomama are a trendy hostel in Amsterdam who offer

‘green and conscious hospitality’. In practical terms, that
means cradle-to-cradle furniture, fair trade materials,
an environmentally friendly water system and a proper
recycling program – as well as donations to charity
for every night a guest stays with them. Work together
with your local businesses and charities to create a
sustainable hospitality ecosystem.

Hospitality Unpacked 002 How to be eco 16

17
Sustainability Champion

Habitas Namibia
Habitas Namibia is a trendy, luxury hotel set in
50,000 hectares of wildlife reserve. They’re a great
We’ve seen our community- example of providing unforgettable experiences
for guests, while contributing to the local
minded focus on sustainability community. Their sustainable activities include:
and reciprocal learning inspire
+ Providing a safe haven for endangered
and bring people together time animals, including giraffes, rhinos and
and again. We’re excited to elephants

bring that vision to life to create + Providing jobs for locals, recruiting 70
an enduring positive impact people for hospitality training and hiring 14
full time workers
on both our guests and the
+ Educating guests with films, documentaries
community that welcomes us.”
and lectures about conservation efforts
Oliver Ripley, Co-Founder & CEO,
Habitas + Serving locally sourced, organic food

+ Building with natural, sustainable materials

and decorating with local crafts

Hospitality Unpacked 002 How to be eco 18

 Get certified
As being green becomes more and more
desirable, businesses across all industries are Green Key Green Globe
looking to cash in. Cynical businesses market
themselves as eco-friendly without any
justification, simply because it will attract more
customers. As the practice of greenwashing To become Green Key certified, you must meet criteria Safety, security and sustainability are the focus of
becomes more widespread, so too does the in 13 different areas of sustainability, from energy to Green Globe, who have members in 90 countries
public’s awareness of it. The solution? F&B to staff involvement, making it a very holistic worldwide. Once you’re a member you’ll get access to
Get green certification for your hotel. certification. Next to environmental management, help and tips about how to meet their certification,
The interest among guests is clear: another environmental education is in the focus. They’ve been and you’ll also make cost savings, improve staff
booking.com survey found that 62% of travelers around for over 25 years and are represented by over satisfaction and attract more guests along the way.
said they would feel better about staying in an 3,000 properties across 60 countries.
accommodation if they knew it had an eco label.
So what are your options? There are dozens of
certification programs out there, most of which Travelife EarthCheck
are broadly the same but may focus more on
specific areas or regions. All you need to do is a
little research into which is the best fit for your
property. A key thing to look out for is whether A winner at the 2020 Responsible Tourism Awards, Using scientific benchmarking, EarthCheck provide
their standards are recognized by the Global Travelife champion the benefits of sustainable certification across the travel and tourism industry.
Sustainable Tourism Council (GSTC), whose business, lowering operating costs, increasing It’s among the most data-driven options, with a focus
criteria serve as the global baseline standards guest satisfaction, and building better community on transforming a property’s operations to become
for sustainability in travel and tourism. Some relations. 92% of their members said that certification more efficient.
of the most popular green certifications are: improved their business.

Hospitality Unpacked 002 How to be eco 19

 There are also schemes that don’t meet GSTC’s
Now more than ever, the
standards but may still be worth looking into for your
tourism sector has realized property. A couple of examples are:
how important it is to focus
on sustainable operations
to become more resilient in
TripAdvisor
our ever-changing world.
GreenLeaders
Certifications like Green
Key provide a roadmap to
sustainability and will only The benefit of being a GreenLeader is that you
get a special callout on your property profile on
gain in popularity in the TripAdvisor. There are four levels of badges – bronze,
tourism industry – not only silver, gold and platinum – and certification is free.

among businesses but also

among travelers.”
Isabel Lissner, International Coordinator Sustainable
Green Key Hospitality Alliance

13 worldwide hotel companies totaling over 30,000

properties are part of the alliance. Their work
touches human rights and youth employment as well
as climate change and sustainability. One of their big
projects is the Hotel Carbon Measurement Initiative,
a free tool to benchmark a hotel’s carbon footprint
and energy usage.

Hospitality Unpacked 002 How to be eco 20

Get your guests
involved
If your business is making efforts to be more sustainable, The more engaged guests are with your green practices,
don’t be coy about it. Yes, being eco-friendly is the more effective they’ll be. You’ll also see knock
beneficial in its own right, but that doesn’t mean you on effects when it comes to recommendations and
shouldn’t use it to your advantage. Putting in the effort publicity, whether it’s through social media or word
to go green means you earn the right to talk about it – of mouth. Whenever you can, include data. If you’re
and the rewards that come with it. running a recycling scheme, for example, tell guests
exactly how they’ve helped. A sign saying, ‘You helped us
Sustainability sells, particularly among younger
recycle 84 tons of waste last year – that’s enough to fill
generations. If you get certified by a sustainability
this hotel 20 times over!’ will ensure your guests feel like
program, make sure your badge is on show on your
active participants in your program.
website and other marketing materials. Segment
your customer database to send targeted emails and
ads that promote your green credentials and local
community work to the demographics that are most
receptive, specifically Millennials and Gen Z.

Hospitality Unpacked 002 Get your guests involved 21

 Promoting green activities can also provide other boosts
for your business. Cut out OTA commissions by helping
to offset a guest’s carbon footprint when they book
direct with you. This can easily be done by adding a stay-
product to each booking that supports a local tree-
planting program (for example), with a €1 contribution
for every night at your hotel. Or why not offer bikes and
biking routes from your property? You’ll encourage guests
to explore your local area in an eco-friendly fashion while
increasing your upsell options.

This is a great way to ensure that ‘eco’ doesn’t just

become a virtue signaling exercise for your brand. By
engaging guests and staff in the positive impact you’re
making, and by putting your green successes front
and center in your communications, you’re reminding
everyone – including yourself – that you’re actually
making a difference.

Hospitality unpacked 002 Get your guests involved 22

Sustainability Champion

The Student Hotel

The Student Hotel is an innovative hospitality
brand combining student accommodation, co-
Sustainability is about future working, events and more. Sustainability is at their
core, from building design and construction to the
proofing the world, making sure minutia of day-to-day operations.
that we treat our planet in such a
Every year they produce an impact report about
way that the next generation can their environmental and social performance, and
also live great lives. you can see the latest one here. Here’s a snapshot
of what they achieved over the last year:
Our goal is to lead by example,
+ Saved up to 3,760 liters of water per room
and to show our students, Collab with water saving shower devices
members, guests, and our own + Planted 10,000 trees through a partnership
staff how everyone can do with WeForest
something to become more + Saved 820 meals from going to waste by
sustainable. But also, how creative partnering with Too Good to Go

and innovative you can become + Committed to a zero waste timeline

by rethinking and reshaping how for 2030

you live, work and play.” + Handed out 3,000 breakfast boxes to those
in need, in collaboration with the Salvation
Amber Westerborg, Director Army
of Sustainability & Impact,
The Student Hotel

Hospitality Unpacked 002 Get your guests involved 23

Eco-friendly integrations
You don’t have to go it alone. There’s a
smorgasbord of smart, eco-friendly hotel Oaky Operto
technology that can help you in your mission to
become sustainable. This selection is just to give Remember Teleport Hotel from earlier, who were Operto provide a digital, contact-free guest
you a small idea of how integrations can help: offering free pizza to guests who skip laundry? They journey, from smart locks to check-in to room
did it through Oaky, a leading upselling tool. You monitoring. As well as removing any physical waste,
can use it in really imaginative ways to help with the automation of HVAC systems helps hotels save
sustainability; like Van der Valk Brussels Airport, who up to 30% on utility costs.
let guests rent Fons the goldfish in their room for a
€3 fee that goes to charity.

ALICE MyHotelBike OptiWatti

There are a few good housekeeping solutions out MyHotelBike is bike rental via a web app. For guests A smart energy management solution that can
there, and ALICE is one of the best. It lets your it’s simple to rent out a bicycle from the hotel, and save up to 40% on heating and cooling without
housekeeping team go fully digital, cutting out paper for hotel staff it’s easy to track occupancy and repair the need for any major renovation. OptiWatti can
waste while boosting efficiency and communication. status. Invoicing is all automated, which again means optimize energy usage based on user preferences,
It’s part of suite of hotel operations tools that also no paper trail. A green way for guests to explore the weather forecast and electricity prices, and is easily
include maintenance and guest services. area without the need for public transport, plus an controlled via an app. Radiators, underfloor heating,
extra source of revenue for your property. ceiling panels, air-source heat pumps and boilers
can all be easily controlled so that when rooms aren’t
being used, you’re not using unnecessary energy.

Hospitality Unpacked 002 Eco-friendly integrations 24

Your hospitality
system is key
Technology has a huge part to play in enabling many
of the changes necessary to become an eco-friendly
hotel. The biggest component in all of this is your
hospitality system. Moving to a cloud-based solution
like Mews is vital, because it connects you to hundreds
of digital tech solutions that can help to reduce physical
waste, and help your property operate more efficiently.

Hospitality Unpacked 002 Your hospitality system is key 25

With an agile, flexible platform, hoteliers can more
easily go green and champion sustainable processes
and experiences. Cabiner are a perfect example. This
unique Dutch wilderness brand offers a number of
cabins located in National Parks, only accessible by foot.
It didn’t make sense to build an extra building with a
traditional front desk, lobby and other communal areas,
as it would be wasteful and detract from a unique guest
experience. Mews lets them manage everything online,
from payments to check-in to maintenance. No paper.
No needless energy waste. No disrupting nature.

The demand for sustainable hospitality is certain to

keep rising. Even if you’re cynical, the arguments to act
are still there: reducing your environmental and energy
footprints goes hand in hand with reducing costs, while
championing green practices make you more appealing
to a growing eco-conscious demographic. Search
for ‘latest hotel trends’ and in every article you’ll find
something about sustainability.

As the world returns to something like normality in the

wake of the pandemic, travelers will be more conscious
than ever when it comes to choosing accommodation.
Follow the advice in this guide and you’ll put yourself
in the best position to welcome them sustainably. The
greener your property, the better your chances
of attracting guests. The time to act is now.

Hospitality unpacked 002 Your hospitality system is key 26

Make it remarkable. Mews.com