Q1: Vietnam has some laws regulating ecommerce, including e-transaction law 2005.

● True
● False

Q2: UNCTAD Ecommerce M - S - D - P

S stand for
● Sales
● False

Q3: Ecommerce Managers can use several tools to promote online selling: Email,
SMS, Fax, EMS, Blog, Forum, Wiki, Youtube…
● True
● False

Q4: ERP Implementing multiple modules at once is difficult. Requires large

investment of money and people resources.
● True
● False

Q5: To start selling online, building a website is the only option.

● True
● False

Q6: Since early 2000s, OECD has been one of the key organizations which published
valuable annual report on Ecommerce.
● True
● False

Q7: When doing Ecomerce we should start BIG

True
False

Q8: How can MIS and ICT help increasing business competitive and production
capabilities?

Simultaneously focusing on low-cost and differentiation often within a specific market nice.
All of above
Compete by being a low-cost producer of a good or service.
Compete by offering products or services customers prefer due to superiority with
innovativeness, image, quality, or customer service.

Q9: CRM is not important for services such as cable TV

False
True

Q10: SAP and Oracle are top vendors in ERP market.

True
False

Q11: Human Capital management is a part of ERP systems

True
False

Q12: How many percent of Annual Investment is spent on ICT, MIS and Ecommerce in
businesses and organizations?
2%
10%
In developing countries, from 2% - 10% in early years, in developed countries from 20%-
50%. It depends on specific industry.
1%

Q13: Choosing the right software is important in ERP implementation

True*
False

Q14: Who should be appointed as CIO?

A firm’s high-level general IT manager with both technology and business leadership
experience. Together with the organization’s executive management team the CIO ensures
the alignment of IT resources with business goals and plans for intergration of IT for strategic
advantage.
CMO
CFO
CEO

Q15: Financial management is a part of ERP systems

True
False

Q16: Dell.com is B2B ecommerce model

False
True*

Q17: Ecommerce in Vietnam started from 2000.

True*
False

Q18: Facebook has become a key marketing tool for retailers.

True*
False

Q19: Amazon.com is B2B ecommerce model

False*
True

Q20: B2B marketplace is an examples of c-business level

False
True

Q21: Six popular models of ecommerce include:

B2C
Blockchain
Intranet
C2C
AI
Collaboration
B2B
Extranet

Q22: Ebay is also an examples of C2C marketplace and an examples of T-commerce

level
False
True

Q23: Which are the laws and regulations that regulate ecommerce in Vietnam?
E-Transaction Law
E- Business Law
All of the above*
E-commerce Law

Q24: Ecommerce started in 1994-1995 with popularity of internet

False
True*

Q25: The third stage of Ecommerce is C-Commerce.

T C stands for Collaboration

● False
● True

Q26: Since 2010, in Vietnam, e-customs service has been provided to support import
and export companies.
False
True

Q27: For services, such as Healthcare, Education, e-commerce can be applied at all
the three levels, i-commerce, t- commerce and c-business
True*
False

Q28: In Vietnam, we also have good applications of ecommerce in Finance, including

e-insurance, e-security, e-stock. Online stock trading is becoming more popular.
False
True*
Q29: The second stage of Ecommerce is T-Commerce.
T stands for Transaction.
● True
● False

Q30: Online selling on Facebook, promotion through Twitter are examples of social
commerce and mobile commerce.
False
True*

Q31: Facebook, Linked In and Twitter accounted for higher than 50% of total social
network users. But this is changing down.
● True*
● False

Q32: Instagram has become a key marketing tool for retailers, even in Vietnam.
True*
False

Q33: For development of a website, based on SDLC steps, Construction phase

include 4 periods (system design, coding, testing and documentation) and accounts
for about 50%-60% budget.
False
True

Q34: Computer and communications infrastructure that enables information sharing

over standard IT platforms.
This is ……
Human Asset
All the three assets
Technology Asset*
Relationship Asset

Q35: Operations management is a part of ERP systems

True
False

Q36: Building/ Developing and Managing website for selling online are not the key
knowledge and skills for ecommerce managers.
True
False*

Q37: To manage Electronic commerce, key management components include I - M - B

- S - A. B stands for … … (2 words)
Basic Law

Q38: SCM is a part of ERP software

True
False*

Q39: UNCTAD Ecommerce: M - S - D - P.

M stands for Marketing
● True
● False

Q40: In Vietnam, we have good and quick applications of ecommerce in banking or e-

Banking with ATM, internet banking, mobile banking and digital banking
False
True*

Q41: E-Bay started e-commerce activites in Vietnam in 2005 in cooperation with Vietnamese
partner, but this was too early when customers in Vietnam did not have enough conditions to
involve in B2C, C2C ecommerce transactions at that time.
False
True

Q42: What are the key to success in selling products online?

Good deliver
Good price
Large team of online support
Good website
Good promotion
Long list of products

Q43: Is it easy to apply ICT in Business and Management?

Depends
Easy
Basic application is easy, higher levels of application require professional knowledge and
skills
Difficult*

Q44: Companies have different demands for ICT applications. A mandate due to
security, legal, regulatory, or end-of-life-cycle IT issues.
This level is

Absolute Must*
Wanted
Highly desired
Nice to have

Q45: For development of website, based on SDLS steps, Definition phase accounts
for 5-10% of total budget.
False*
True
Q46: Since 2010, in Vietnam, a new trend of retailers with e-commerce websites (eg. Super
markets) has developed.
False
True*

Q47: Dell.com and Amazon.com started E-commerce in 1994.

False (1995?)
True

Q48: Netflix has become popular in Vietnam, since 2020. This is evidence of a change
in consumer behavior in e-commerce
False
True*

Q49: For a typical B2C e-commerce transaction, there are about six to seven vulnerable
points, which can be attacked. Therefore we need to consider security issues in
implementation of e-commerce.
False
True*

Q50: For Import-Export, two most popular e-government services are e-customers
and e-taxation.
True
False

Q51: Hotels are the first companies to apply ecommerce in Vietnam with online
booking and customer support.
False
True*

Q52: In Vietnam, e-customs services are provided online since 2010 to support import-
export companies, saving time and cost. This is a typical example of E-Government service.
True*
False

Q53: For online movie services, Apple and Microsoft rank number one and two, just
higher than Netflix.
● False*
● True

Q54: ECVN is one of the first Vietnam Ecommerce Portal or Marketplace for import
export companies, started in 2005. Not very successful but it was good example in
B2B ecommerce.
True
False
Q55: Amazon.com is also an examles of B2C marketplace and an examples of T-
commerce level.
False
True

Q56: B2B marketplace is an examples of t-commerce level, when business and

business can sign contract and process payment.
True*
False

Q57: In Vietnam, airlines started selling e-ticket in 2005 and accepted payment by credit
card.
False
True*

Q58: Companies have different demands for ICT aplications. Valuable, but with longer
time periods for returns on investment (more than a 12 month period).
This level is ….

Wanted*
Nice to have
Absolute must
Highly desired

Q60: Since 2010, Retails with websites (super markets) were popular, and after 10 years,
they have not developed and grown to t-commerce and c-business.
False*
True

Q61: Select companies which involve in ecommerce in Vietnam

PayPal
Dell
Amazon.com*
USPS
Alibaba*
Master
Ebay*
American Airlines

Q62: Service and Interaction Center are parts of CRM.

False
True*

Q63: E-banking with ATM, and Internet-banking are the first application of ecommerce in
services in early 2000s.
False*
True
Q64: Publishing Companies joined e-commerce in early 2000, including xBooks, Sahara,
MinhKhai… but they were not very successful in selling online due to no online payments
and delivery cost.
True*
False

Q65: Marketing and sales are parts of CRM

False
True*

Q66: Youtube has become a key marketing tool for retailers, even in Vietnam
False
True*

Q67: Select companies which fails or withdraw from Ecommerce?

Furniture*
Fptshop
Adayroi*
Lazada
Tiki

Q68: PC, Web, Email is popular in the 1st stage of ecommerce - Web Presence
False
True*

Q69: Online learning an blended learning has been popular since 2010, and now we
have several forms of online learning, including video conference, and LMS.
True*
False

Q70: For development of a website, based on SDLC steps, if we select Purchasing

option, the Construction phase can reduce two (design and coding), and two other
periods (systems testing and documentation) accounts for about 15% of budget.
False
True

Q71: For Import-Export, two most popular e-government services are e-customs and
e-C/O
False
True

Q72: To manage Electronic commerce, key management components include I - M - B

- S - A. M stands for….
Data Message

Q73: Besides e-transaction law, Vietnam also has Decree on Digital signature, Decree
on E-transactions in banking, and Decree on E-transactions in finance.
False
True*

Q74: After B2B, B2C and C2C, Social commerce is the latest ecommerce model.
False
True

Q75: B2B marketplace is an examples of i-business level

True
False

Q76: SCM is not important for large retailers, such as super markets
False
True

Q77: Twitter Ads has become a key marketing tool for retailers, even in Vietnam.
False
True*

Q78: Facebook key revenue source is still from advertising fee.

True*
False

Q79: Make a proposal for a computer room using for internal training in your company, 100
PCs and related equipments.
Budget should be about

USD 100.000
USD 50.000
USD 300.000
USD 200.000*

Q80: To start selling online, building a website is always better than joining the marketplace.
True
False*

Q81: For Transportation, such as Airways and Seaways, ecommerce can be applied in
all the three level of i-commerce, t-commerce and c-business.
False
True

Q82: Systems that support a specific manager or group of managers

(Managerial support systems)
SCM
Systems
Enterprise Systems
CRM

Q83: Website for company - What are the key benefits?

Image building*
Go global*
Support Management*
Increase Sales*
Information provider*

Q84: Amazon.com business model of selling books online need to connect … key
players
5-6*
1-8
2-4
3-4
4-8

Q85: Ecommerce helps increase sales and profit

True*
False

Q86: Alibaba.com is B2B ecommerce model

False
True*

Q87: Companies have different demands for ICT applications. Includes short-term
projects with good financial returns and portions of very large projects already in
progress.
This level is ….

Wanted
Nice to have
Absolute must
Highly desired*
Q88: Companies have different demands for ICT aplications. Project with good
returns, but with lower potential business.
This level is ….

Wanted
Nice to have
Absolute must
Highly desired

Q89: Travel service could apply ecommerce with google maps, website, online booking
since 2000s and can also apply mobile and social commerce in 2020s
True*
False

Q90: Since 2010, in Vietnam, a new trend of Ebanking with internet banking has developed
and become popular
True*
False

Q91: What is the top organizations that manage and support ecommerce in Vietnam?
● Vietnam Ecommerce Association*
● MINISTRY OF INDUSTRY AND TRADE VIETNAM E-COMMERCE AND DIGITAL
ECONOMY AGENCY
● MINISTRY OF INDUSTRY AND TRADE
● http://en.idea.gov.vn/

Q92: Facebook has the top revenue in mobile marketing, much higher than Google.
True
False

Q93: Twitter marketing is very popular in Vietnam due to customer habits.

False*
True

Q94: In Vietnam, e-Marketplace providing business and individual tools to set up Online
stores has been popular since 2005 with all services including payment and delivery support.
True*
False

Q95: Since 2010, in Vietnam, e-℅ or e-Certificate of Origins service has been provided
to support import and export companies.
True
False

Q96: Why business leaders now can apply MIS much more easily than 10 years
before?
Hardware prices have dropped
Computers have become smaller and faster
Computer Hardware: Faster, Cheaper, Mobile
Trend over time is for more mobile computers

Q97: To provide e-customs services, the most important conditions is the technology then
laws and organizations.
True
False

Q98: For Manufacturing, such as cars, computer, milk producing, ecommerce can be applied
at all the three levels, i-commerce, t-commerce and c-business.
True*
False

Q99: Since early 2000s, UNCITRAL has been one of the key organizations which published
valuable annual report on Ecommerce.
True*
False