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    Asamir AlHaidar

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    New Microsoft Word Document

    Uploaded by

    Asamir AlHaidar
    11 views3 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    11 views3 pages

    New Microsoft Word Document

    Uploaded by

    Asamir AlHaidar

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Abdullah Mohammed, Purchasing Agent

    Al Naseem Engineering,

    P.O. Box 64297,

    Jubail Industrial City 31961,


    Kingdom of Saudi Arabia,

    8 July 2021

    Mr. Peter James, Chief Sales Director,


    Office Max.

    6173 Centeral Avenue,

    New Mexico 87109,

    USA

    Dear Mr. Peter James,

    Re: Complaint (Broken ink cartridge)

    With reference to your invoice Number HZ-5791065 for supply of newly printers, please be
    informed that We have followed the booklet received from your side to open and inspect
    the newly received printers, however, upon inspection of the printers and its components,
    we found that the ink cartridges were broken.

    Accordingly, we request a full refund of the amount of SAR 8000 plus shipping cost of SAR
    2000 according to invoice Number HZ-5791065.

    Also, we would like to remind you as per our purchase agreement and invoice that u have
    two years warranty on all of your products which covers the new printers and its
    components.

    We look forward to hear from you soon.

    Your sincerely

    Abdullah Mohammed, Purchasing Agent


    Al Naseem Engineering

    .
    Mr. Peter James, Chief Sales Director,
    Office Max.

    6173 Centeral Avenue,

    New Mexico 87109,

    USA

    8 July 2021

    Abdullah Mohammed, Purchasing Agent


    Al Naseem Engineering,

    P.O. Box 64297,

    Jubail Industrial City 31961,


    Kingdom of Saudi Arabia,

    Dear Mr. Abdullah Mohammed,

    Re: Apology

    I am writing with reference to Complaint (Broken ink cartridge). Firstly, please accept our
    sincere Apology for the inconvenience created by our failure. We do our best to keep good
    relations with our customers and keep our promises.

    We have decided to honour our commitments, and we will replace the broken ink cartridges
    for newly supplied printer as per invoice number HZ-5791065 with new replacement and we
    will ship it to your address free of charge.

    Also, we will submit another spare ink cartridge as a gift for our mistake.

    I will follow delivery of the replacements personally with you. Please don’t hesitate to
    contact us for further assistance.

    Yours sincerely

    Mr. Peter James

    Chief Sales Director

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