Cost Management: Task 9 "Chapter 13: Ex. 13-28 & Ex.13-31"
Cost Management: Task 9 "Chapter 13: Ex. 13-28 & Ex.13-31"
TASK 9
“Chapter 13: Ex. 13-28 & Ex.13-31”
Required
1. Calculate the target cost for maintaining current market share and profitability.
2. Can the target cost be achieved? How?
13-31 Target Costing Using Quality Function Deployment (QFD) Rick’s
is a popular restaurant for fine dining. The owner and chef, Rick Goetz, is pleased with his
success and is now considering expanding his existing restaurant or perhaps opening a second
restaurant. Before making his decision, Rick wants to find out more about his competitive
position. There are three other restaurants that compete directly with him on food quality and
price. Rick knows that his profitability depends on his ability to provide a satisfying meal at the
market price. His first step is to gather some information about his customers, using an
independent market research firm, which informed him that his customers were looking for taste,
comfort (the ambiance, service, and overall presentation of the food), and enjoyment (the
distinctiveness of the dining experience, a degree of excitement). He was surprised to find that
comfort and enjoyment ranked highest.
Next, he worked with his key wait staff and chefs to try to identify the three main components,
and related cost, of the service Rick’s provided:
Required
1. Using the information Rick has developed, determine the importance index for each
component (menu and food preparation, wait staff, and food ingredients).
2. Compare your findings in Part 1 to the cost of the components. What conclusions can you
draw from this comparison?