NetWorker ® SolVe Generator

Solution for Validating your engagement

Topic
Updating the NetWorker software
Selections
Which version are you updating to?: NetWorker 19.4
Operating system?: Solaris
Which version are you updating from?: 8.2.x
NetWorker installation type?: NetWorker Client

Generated: October 28, 2021 8:18 AM GMT

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Copyright © 2021 Dell Inc. or its subsidiaries. All Rights Reserved.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION (“EMC”)
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INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF
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Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be the property of their respective owners.

Publication Date: October, 2021

Dell Technologies Confidential Information version: 5.0.6.32

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 Contents
Preliminary Activity Tasks .......................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

Inserted PDF #1......................................................................................................................5

Dell Technologies Confidential Information version: 5.0.6.32

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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

2. This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.

Note: There may not be any top trending service topics for this product at any given time.

NetWorker Top Service Topics

Dell Technologies Confidential Information version: 5.0.6.32

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Dell Technologies Confidential Information version: 5.0.6.32

Page 4 of 28
Inserted PDF #1

Note: The next section is an existing PDF document that is inserted into this procedure. You may see
two sets of page numbers because the existing PDF has its own page numbering. Page x of y on the
bottom will be the page number of the entire procedure.

Dell Technologies Confidential Information version: 5.0.6.32

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Dell EMC NetWorker
Updating to NetWorker 19.4 from a Previous
NetWorker Release
19.4

November 2020
Rev. 01

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Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2017 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.

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 Contents

Tables........................................................................................................................................... 4
Preface.........................................................................................................................................................................................5

Part I: Preparing to Update the NetWorker software.....................................................................9

Chapter 1: Updating NetWorker client on Solaris .................................................................... 10

Chapter 2: Preparing to Update the NetWorker Software........................................................ 11

Interoperability and Backward Compatibility.......................................................................................................... 11
Clone performance considerations.......................................................................................................................... 12

Chapter 3: Software requirements...........................................................................................13

NMC Browser and JRE Requirements.................................................................................................................... 13

Part II: Updating the NetWorker software....................................................................................14

Chapter 4: Updating NetWorker for Linux................................................................................15

Chapter 5: Updating NetWorker for Windows.......................................................................... 16

Updating the NetWorker Management Web UI software..................................................................................16

Chapter 6: Updating NetWorker for UNIX................................................................................ 17

Updating NetWorker on Solaris................................................................................................................................ 17
Uninstalling NetWorker on Solaris...................................................................................................................... 17
Installing the NetWorker Client and Storage Node packages..................................................................... 18

Part III: Updating Methods ......................................................................................................... 20

Part IV: Post Update Configurations and Reviewing the Migration Results...................................21

Chapter 7: Post Update Tasks................................................................................................. 22

Verifying the variables in nssrc file..........................................................................................................................22
Improve clone performance...................................................................................................................................... 22

Contents 3

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 Tables

1 Revision history.......................................................................................................................................................... 5
2 Style conventions....................................................................................................................................................... 7
3 Backward Compatibility........................................................................................................................................... 11
4 Supported Browsers and JRE versions............................................................................................................... 13
5 NetWorker packages on Solaris............................................................................................................................ 17

4 Tables

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 Preface
As part of an effort to improve product lines, periodic revisions of software and hardware are released. Therefore, all versions of
the software or hardware currently in use might not support some functions that are described in this document. The product
release notes provide the most up-to-date information on product features.
If a product does not function correctly or does not function as described in this document, contact a technical support
professional.
NOTE: This document was accurate at publication time. To ensure that you are using the latest version of this document,
go to the Support website https://www.dell.com/support.

Purpose
This document describes how to update the NetWorker software.

Audience
This document is part of the NetWorker documentation set and is intended for use by system administrators during upgrading of
the NetWorker software.

Revision history
The following table presents the revision history of this document.

Table 1. Revision history

Revision Date Description
01 November 10, 2020 First release of this document for NetWorker 19.4 .

Related documentation
The NetWorker documentation set includes the following publications, available on the Support website:
● NetWorker E-LAB Navigator
Provides compatibility information, including specific software and hardware configurations that NetWorker supports. To
access E-LAB Navigator, go to https://elabnavigator.emc.com/eln/elnhome.
● NetWorker Administration Guide
Describes how to configure and maintain the NetWorker software.
● NetWorker Network Data Management Protocol (NDMP) User Guide
Describes how to use the NetWorker software to provide data protection for NDMP filers.
● NetWorker Cluster Integration Guide
Contains information related to configuring NetWorker software on cluster servers and clients.
● NetWorker Installation Guide
Provides information on how to install, uninstall, and update the NetWorker software for clients, storage nodes, and servers
on all supported operating systems.
● NetWorker Updating from a Previous Release Guide
Describes how to update the NetWorker software from a previously installed release.
● NetWorker Release Notes

Preface 5

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 Contains information on new features and changes, fixed problems, known limitations, environment and system requirements
for the latest NetWorker software release.
● NetWorker Command Reference Guide
Provides reference information for NetWorker commands and options.
● NetWorker Data Domain Boost Integration Guide
Provides planning and configuration information on the use of Data Domain devices for data deduplication backup and
storage in a NetWorker environment.
● NetWorker Performance Optimization Planning Guide
Contains basic performance tuning information for NetWorker.
● NetWorker Server Disaster Recovery and Availability Best Practices Guide
Describes how to design, plan for, and perform a step-by-step NetWorker disaster recovery.
● NetWorker Snapshot Management Integration Guide
Describes the ability to catalog and manage snapshot copies of production data that are created by using mirror technologies
on storage arrays.
● NetWorkerSnapshot Management for NAS Devices Integration Guide
Describes how to catalog and manage snapshot copies of production data that are created by using replication technologies
on NAS devices.
● NetWorker Security Configuration Guide
Provides an overview of security configuration settings available in NetWorker, secure deployment, and physical security
controls needed to ensure the secure operation of the product.
● NetWorker VMware Integration Guide
Provides planning and configuration information on the use of VMware in a NetWorker environment.
● NetWorker Error Message Guide
Provides information on common NetWorker error messages.
● NetWorker Licensing Guide
Provides information about licensing NetWorker products and features.
● NetWorker REST API Getting Started Guide
Describes how to configure and use the NetWorker REST API to create programmatic interfaces to the NetWorker server.
● NetWorker REST API Reference Guide
Provides the NetWorker REST API specification used to create programmatic interfaces to the NetWorker server.
● NetWorker 19.4 with CloudBoost 19.4 Integration Guide
Describes the integration of NetWorker with CloudBoost.
● NetWorker 19.4 with CloudBoost 19.4 Security Configuration Guide
Provides an overview of security configuration settings available in NetWorker and Cloud Boost, secure deployment, and
physical security controls needed to ensure the secure operation of the product.
● NetWorker Management Console Online Help
Describes the day-to-day administration tasks performed in the NetWorker Management Console and the NetWorker
Administration window. To view the online help, click Help in the main menu.
● NetWorker User Online Help
Describes how to use the NetWorker User program, which is the Windows client interface, to connect to a NetWorker
server to back up, recover, archive, and retrieve files over a network.

NOTE: Data Domain is now PowerProtect DD. References to Data Domain or DD systems in this documentation, in the UI,
and elsewhere in the product include PowerProtect DD systems and older Data Domain systems. In many cases the UI has
not yet been updated to reflect this change.

6 Preface

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Typographical conventions
The following type style conventions are used in this document:

Table 2. Style conventions

Bold Used for interface elements that a user specifically selects or clicks, for example, names of
buttons, fields, tab names, and menu paths. Also used for the name of a dialog box, page,
pane, screen area with title, table label, and window.
Italic Used for full titles of publications that are referenced in text.
Monospace Used for:
● System code
● System output, such as an error message or script
● Pathnames, file names, file name extensions, prompts, and syntax
● Commands and options

Monospace italic Used for variables.

Monospace bold Used for user input.
[] Square brackets enclose optional values.
| Vertical line indicates alternate selections. The vertical line means or for the alternate
selections.
{} Braces enclose content that the user must specify, such as x, y, or z.
... Ellipses indicate non-essential information that is omitted from the example.

You can use the following resources to find more information about this product, obtain support, and provide feedback.

Where to find product documentation

● https://www.dell.com/support
● https://www.dell.com/community

Where to get support

The Support website https://www.dell.com/support provides access to product licensing, documentation, advisories,
downloads, and how-to and troubleshooting information. The information can enable you to resolve a product issue before you
contact Support.
To access a product-specific page:
1. Go to https://www.dell.com/support.
2. In the search box, type a product name, and then from the list that appears, select the product.

Knowledgebase
The Knowledgebase contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx)
or by keyword.
To search the Knowledgebase:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Knowledge Base.
3. In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by
typing a product name in the search box, and then selecting the product from the list that appears.

Preface 7

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Live chat
To participate in a live interactive chat with a support agent:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Contact Support.
3. On the Contact Information page, click the relevant support, and then proceed.

Service requests
To obtain in-depth help from Licensing, submit a service request. To submit a service request:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Service Requests.
NOTE: To create a service request, you must have a valid support agreement. For details about either an account or
obtaining a valid support agreement, contact a sales representative. To find the details of a service request, in the
Service Request Number field, type the service request number, and then click the right arrow.

To review an open service request:

1. Go to https://www.dell.com/support.
2. On the Support tab, click Service Requests.
3. On the Service Requests page, under Manage Your Service Requests, click View All Dell Service Requests.

Online communities
For peer contacts, conversations, and content on product support and solutions, go to the Community Network https://
www.dell.com/community. Interactively engage with customers, partners, and certified professionals online.

How to provide feedback

Feedback helps to improve the accuracy, organization, and overall quality of publications. Go to https://
contentfeedback.dell.com/s to provide feedback.

8 Preface

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 I
Preparing to Update the NetWorker software
This section provides you with the information to review before you update a NetWorker host and provides detailed information
about the update procedure on each supported operating system.
This section includes the following chapters:
Topics:
• Updating NetWorker client on Solaris
• Preparing to Update the NetWorker Software
• Software requirements

Preparing to Update the NetWorker software 9

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 1
Updating NetWorker client on Solaris

10 Updating NetWorker client on Solaris

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 2
Preparing to Update the NetWorker
Software
This chapter includes the following topics:
Topics:
• Interoperability and Backward Compatibility
• Clone performance considerations

Interoperability and Backward Compatibility

Before you update any host in the data zone, review information about the interoperability and backward compatibility. If you
are updating the operating system on a host, update the operating system first, and then update the NetWorker software.
NetWorker supports Data Domain systems with a minimum version of DDOS 6.0. Before you update the NetWorker software on
the NetWorker hosts, ensure that all Data Domain systems run a supported DDOS version. The NetWorker E-LAB Navigator
provides more information about the supported DDOS versions, the NetWorker version interoperability and backward
compatibility requirements.
NOTE:

● The module installation guides provide detailed information about how to upgrade NetWorker module clients, for
example, NetWorker Module for Microsoft (NMM), NetWorker Module for SAP (NMSAP), and NetWorker Module for
Databases and Applications (NMDA).
● NetWorker 19.3 supports the storage node of NetWorker version 19.2 and, 19.1 with RPS disabled.
● vProxy save sets are always cloned through RPS. Even when the RPS is disabled, vProxy save sets are still cloned
through RPS. RPS cloning has the front-end process as the nsrclone and backend process as nsrrecopy. Nsrecopy is
spawned on the source storage node, the node managing the backup devices involved in cloning. The node can be a
NetWorker server, or it can be remote. For remote storage node, it is important to have the same NetWorker version as
that of the server. Incompatibilities between the two NetWorker versions can lead to undesirable results.
● For RPS clones, the server and storage node should be running the same version of NetWorker.
With NetWorker versions prior to 19.3, the save sets cannot be configured for retention time beyond the year 2038. When you
try to set a date beyond the year 2038, NetWorker returns an invalid retention time and the corresponding operation fails. From
NetWorker 19.3 onwards, you can set a retention time beyond the year 2038 which means up to 136 years from the current date
of execution for the respective action and the special value of forever is updated from 19th Jan 2038 to ~292 billion years.
Refer to the following table for information on backward compatibility of older clients:

Table 3. Backward Compatibility

Backward Pre-19.3 server + Pre-19.3 server + 19.3 server + >2038 19.3 server + forever
Compatibility >2038 forever
Pre-19.3 x86 client Not Supported Supported(old forever Not Supported (2 and Supported (new
value) 3) forever value)
Pre-19.3 x64 client Not Supported Supported(old forever Not Supported (3) Supported (new
value) forever value)
19.3 x86 client Not Supported (1) Not Supported (1) Not Supported (2) Supported (new
forever value)
19.3 x64 client Not Supported (1) Not Supported (1) Supported Supported (new
forever value)

Preparing to Update the NetWorker Software 11

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1. A NetWorker 19.3 client communicating with a pre-NetWorker 19.3 server is not an officially supported configuration.
2. Backup actions are not supported due to 32 bit operating system limitation. However, clone actions are supported.
3. Backup actions are not supported. However, clone actions are supported.
NOTE: Old forever value is 19th Jan 2038 and new forever value is ~292 billion years.

Clone performance considerations

In NetWorker 19.4, Recover Pipe to Save (RPS) clone is disabled by default. When you update the NetWorker Server from 8.2.x
to NetWorker 19.4, RPS is disabled. When you update the NetWorker Server from 9.0.x or 9.1.x to NetWorker 19.4, the updating
process preserves the value that you defined for the Disable(RPS) Clone attribute.
To modify the RPS clone attribute, see the NetWorker Administration Guide for more information.

NOTE: When you perform a fresh installation of NetWorker Server 19.4, RPS cloning is disabled by default.

12 Preparing to Update the NetWorker Software

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 3
Software requirements
This section contains the following chapters:
Topics:
• NMC Browser and JRE Requirements

NMC Browser and JRE Requirements

An NMC client is any host in the datazone in which you use a web browser to connect to the NMC GUI to manage the NMC
server and NetWorker servers.
The following table summarizes the supported Java (JRE) versions and browsers .

Table 4. Supported Browsers and JRE versions

Browsers JRE Version 64 Bit

● Mozilla Firefox ● Java 8 Build 211

● Chrome
● Safari
● Microsoft IE
● Microsoft IE Edge

NOTE:

● The minimum java requirement is Java 8 Build 211.

● JRE requirements are not applicable when you install NetWorker Runtime Environment.

Software requirements 13

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 II
Updating the NetWorker software
The updating procedures for the supported NetWorker operating systems are unique. Refer to the appropriate operating
systems chapters to update the NetWorker software.
This section contains the following chapters:
Topics:
• Updating NetWorker for Linux
• Updating NetWorker for Windows
• Updating NetWorker for UNIX

14 Updating the NetWorker software

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 4
Updating NetWorker for Linux
This chapter includes the following topics:

Updating NetWorker for Linux 15

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 5
Updating NetWorker for Windows
This chapter describes how to update the NetWorker software for Windows and includes the following topics:
Topics:
• Updating the NetWorker Management Web UI software

Updating the NetWorker Management Web UI

software
You can upgrade the NetWorker Management Web UI software by running the NWUI-19.4.exe file.
1. Log in to the target host with a user that has administrator privileges.
2. Download the NetWorker software package from the Online Support website to a temporary location.
3. Extract the NetWorker packages found in nw194_win_x64.zip to a temporary location on the target host.
4. In the directory that contains the unzipped NetWorker software, run NWUI-19.4.exe

NOTE: For more information on installing NetWorker Management Web UI, see NetWorker Installation Guide

16 Updating NetWorker for Windows

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 6
Updating NetWorker for UNIX
This chapter includes the following topics:
Topics:
• Updating NetWorker on Solaris

Updating NetWorker on Solaris

The following sections describe how to update the NetWorker software on Solaris systems.

Uninstalling NetWorker on Solaris

To uninstall the NetWorker software, perform the following steps.
The following table provides a list of the package names that are associated with the different NetWorker software packages.

Table 5. NetWorker packages on Solaris

Component Package name
NetWorker License Manager LGTOlicm
Client LGTOclnt
Man pages LGTOman
French language support LGTOfr
Japanese language support LGTOja
Korean LGTOko
Simplified Chinese language support LGTOzh

NOTE: When you remove the NetWorker software packages in a sparse root zone, remove the packages from all sparse
root zones first, and then remove the packages from the global zone.
1. Log in to the target host as root.
2. Shut down the NetWorker daemons when no backups and recoveries are running, by typing the following command at the
prompt:
nsr_shutdown

3. Confirm that the NetWorker daemons stopped, by typing the following command:

ps -ef | grep nsr

4. Determine which packages to remove, by typing the following command:

pkginfo -i | grep LGTO

5. Remove each LGTO package that is listed in the pkginfo output by using the pkgrm command:

pkgrm LGTOlicm LGTOclnt LGTOman LGTOfr LGTOja LGTOko LGTOzh

6. Ensure that you remove packages in the order provided in the example, and exclude packages that are not listed in the
pkginfo command.

Updating NetWorker for UNIX 17

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7. Confirm the package removal, by typing y.
8. Continue with the package removal, by typing y.
9. Repeat steps 6-8 for each package.
NOTE:

● When you remove the NetWorker client software package in a sparse root zone, the removal process might:

○ Report that the uninstall cannot remove files. For example, the following message might appear:

pkgrm: ERROR: unable to remove </usr/lib/nsr/product.res>

○ Report a partial failure. For example, the following message might appear:

Removal of <LGTOclnt> partially failed.

To remove the NetWorker client software packages in a sparse root zone, use the pkgrm program a second time
to remove each failed package.

● When you remove the NetWorker client software, the removal process might fail to remove the LGTOnode package.
The following error messages might appear:

Error: 'can't unload the module: Device busy';

Error: 'ERROR: the sgen driver did not unload properly';
Error: 'pkgrm: ERROR: preremove script did not complete success;

To remove the LGTOnode package, in the preremove script, replace the following line:

echo "ERROR: the sgen driver did not unload properly"

EXIT=1

with

echo "WARNING: sgen.conf modifications will be active after next reboot."

10. If there is no plan to update or reinstall the software packages, remove the /nsr directory.

Installing the NetWorker Client and Storage Node packages

This section describes how to install the NetWorker Client and Storage Node software packages and the optional packages, for
example, the man pages, extended client, and language packs.
1. Log in to the target host as root.
2. Download the NetWorker software package from the Online Support website website to a temporary location.
Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the
uncompressed files.

3. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the
tar command.
For example:
tar -xzf file_name.tar.gz

4. Create a backup copy of the rpc.org configuration file, by typing the following command:
cp /etc/rpc /etc/rpc.org
5. Display the list of available installation packages, by typing the following command:
pkgadd -d path_to_install_files
The following packages are available:

18 Updating NetWorker for UNIX

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 1 LGTOclnt NetWorker Client (sparc) 19.43.Build.xxx
2 LGTOlicm NetWorker License Manager(sparc) 19.43.xxx
3 LGTOman NetWorker Man Pages (sparc) 19.43.xxx
4 LGTOnode NetWorker Storage Node (sparc) 19.43.xxx
5 LGTOxtdclnt NetWorker Extended Client (sparc) 19.43.xxx

6. Specify the package numbers that are required for the installation type.
NOTE: When installing the NetWorker Server and Storage Node software, the package order is important.

For example:

● For a NetWorker Client installation, type: 1

● For a NetWorker Storage Node installation, type: 1,7

You can specify optional packages, including language packs, man pages, and the Extended Client, at the Select package
prompt. Type the optional package numbers after the required package numbers.
For example:
To install the man pages and extended client during a NetWorker Storage Node install, type: 1, 7, 6, 8

7. When prompted to change the data directory, choose one of the following options:
● Accept the default directory.
● Specify the directory.

8. The installation prompts you to specify the NetWorker Server that can access the host. To update the list:
a. Type y.
b. Specify the shortname and FQDN for each NetWorker Server, one per line, that requires access to the NetWorker host.
The first entry in this file becomes the default NetWorker Server.
When all the NetWorker Servers are specified, press Enter without specifying a NetWorker Server name, to complete
the process.
For example:
Enter a NetWorker server hostname [no more]: mynwserver
Enter a NetWorker server hostname [no more]: mynwserver.corp.com
Enter a NetWorker server hostname [no more]:

NOTE: When no servers are specified, any NetWorker Server can back up or perform a directed recovery to the
host.

9. After the client package installation completes, the installation process automatically installs any additional packages.
NOTE: For Storage Node installations, do not start the NetWorker daemons after the client package installation
completes. Start the daemons when the installation process prompts you during the LGTOnode package installation.

10. To confirm that the NetWorker daemons started successfully, type ps -ef | grep nsr

Updating NetWorker for UNIX 19

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 III
Updating Methods
Refer to the following chapters to update from a 32-bit version of the NetWorker software to a 64-bit version and to use
Package Manager to update the NetWorker software.
This section contains the following chapters:

20 Updating Methods

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 IV
Post Update Configurations and Reviewing
the Migration Results
Refer to the following chapters for post update configuration information, how to connect to the NMC GUI and NetWorker
server, how to review the migration results, and troubleshooting NMC GUI and NetWorker server connectivity issues.
This section has the following chapters:
Topics:
• Post Update Tasks

Post Update Configurations and Reviewing the Migration Results 21

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 7
Post Update Tasks
After you update the NetWorker and NMC Servers, review this chapter to ensure that you can connect to the NMC Server. If
you updated the NetWorker software from 8.1.x or 8.2.x, this section provides detailed information about changes that occur in
the NetWorker software.
This chapter contains the following topics:
Topics:
• Verifying the variables in nssrc file
• Improve clone performance

Verifying the variables in nssrc file

Post upgrade, you must verify that the variables NSR_SHOW_LEGACY_DEVICES and NSR_SHOW_FSC_DEVICES are set to
yes in the /nsr/nsrrc file.

Improve clone performance

For a new installation of NetWorker, the Disable (RPS) Clone attribute is selected by default. For NetWorker 9.0.1 and later,
the Disable (RPS) Clone attribute is cleared by default. If you are upgrading to NetWorker 19.4, the Disable (RPS) Clone
attribute keeps the previously assigned setting.
To improve clone performance, consider the following facts:
● For concurrent cloning workloads, select the Disable (RPS) Clone attribute.
● Ensure that the number of source and destination volumes match. This step avoids contention between the source and
destination volumes and reduces the chances of clone failure.
To clear or select the Disable (RPS) Clone attribute, perform the following steps.
1. Open the Administration window.
2. Right-click the NetWorker server name in the left pane.
3. Select Properties.
4. In the Configuration tab, clear or select the Disable RPS Clone attribute.

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Dell Technologies Confidential Information version: 5.0.6.32

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