Republic of the Philippines

Department of Education
Region VI – Western Visayas
SCHOOLS DIVISION OF CAPIZ
Banica, Roxas City
Tel. Number: (036) 620-2371-73, Fax: (036) 621-0974
Website: http://depedcapiz.ph

PRETEST IN ICT – COMPUTER SYSTEM SERVICING (CSS) NC II

Grade 9/11

Test I. Multiple Choice. Direction:

Choose the correct answer from the given choices. Write the letter only on your answer sheet.

1. A document that provides requirements, specifications, guidelines, or characteristics that can be used
consistently to ensure that materials, products, processes, and services are fit for their purpose.
A. Quantity standards C. Procedures
B. Quality standards D. Standards

2. A set of written instructions that identifies the health and safety issues that may arise from the jobs and
tasks that make up a system of work.
A. Introducing Equipment C. Workplace Procedures
B. Pose Risks D. Incident Investigations

3. It describes a process in as much detail as possible by graphically displaying the steps in proper sequence.
A. Pie Charts C. Bar Charts
B. Flowcharts D. Line Charts

4. The cause and effect diagram are sometimes called an Ishikawa diagram after its inventor.
A. Pareto diagram C. Histogram
B. Fish bone D. Check sheets

5. The proactive activity of discovering, evaluating, and enhancing current business processes inside a
company in order to optimize them and fulfill new quotas or quality requirements.
A. Business process C. Review the process
B. Obtain resource D. Process Improvement

6. A handheld hardware input device that controls a cursor in a GUI (graphical user interface) and can move
and select text, icons, files, and folders on your computer.
A. Mouse C. Joystick
B. Keyboard D. Camera

7. One of the more widely used types of application software.

A. Spreadsheet Software C. Word Processing Software
B. Presentation Software D. Application Software

8. It is a free alternative word processing program to Microsoft Word.

A. Google Docs C. Microsoft Word
B. Libre Office D. Open Office
9. A form used to give specific details with regards to the accidents happened in the laboratory during
experiments.
A. Manufacturer Report C. Calamity Report
B. Accidental Report D. Leave Form

10. It allows users to organize data in rows and columns and perform calculations on the data.
A. Image Editing C. Word Processing
B. Presentation D. Spreadsheet

11. A handheld device that aids in accomplishing a task.

A. Tools C. Equipment
B. Materials D. Facility

12. It refers to the policies, procedures and activities that aim to protect the health, safety and welfare of all
people at workplace.
A. OHS C. POS
B. OBS D. TOS

13. It should be kept clear of from obstacles.

A. Fire exits C. Emergency Exit
B. Entrance D. None

14. A non-volatile data storage device. It is usually installed internally in a computer, attached directly to the
disk controller of the computer's motherboard.
A. System Unit C. HDD
B. Keyboard D. Monitor

15. It is an application software that allows users to create visual aids for presentation to communicate ideas,
messages, and other information to a group.
A. Image Editing C. Word Processing
B. Presentation D. Spreadsheet

16. Used to give specific details with regards to the accidents happened in the laboratory during experiments.
A. Incident Report C. Calamity Report
B. Form D. Leave Form

17. It is a very fast memory that the processor can access much more quickly than main memory.
A. BIOS C. RAM
B. Cache D. ROM

18. It is a global wide area network that connects computer systems across the world.
A. Internet C. Online
B. Intranet D. Website

19. It is an option that you need to choose if you have opened an existing file or want to change the file name
or file location.
A. New C. Save As
B. Open D. Share

20. It is a physical device on which you can store files and folders.
A. Computer C. Folder
B. File D. Storage Media
21. Early drive controller interface that connects computers and hard disk drives which an interface that uses a
40-pin connector.
A. Optical drive C. Floppy drive
B. DDR D. IDE

22. Chips that are located on the motherboard.

A. IDE C. Read-only memory
B. DDR D. Optical drive

23. Convert the decimal numbers 19 to binary.

A. 1100 C. 1010
B. 0011 D. 0110

24. Convert the decimal numbers 28 to binary.

A. 1100 C. 1010
B. 0011 D. 0110

25. It is represented by a small rectangle with curved corners.

A. Process C. Terminator
B. Decision D. Connector

26. It is represented by a small circle or a connector box and is labeled using letters.
A. Process C. Terminator
B. Decision D. Connector

27. These points in the process where it slows down may be caused by redundant or unnecessary steps,
rework, lack of capacity, or other factors.
A. Bottlenecks C. Poorly defined steps
B. Weak links D. A & B

28. These are steps where problems occur because of inadequate training of process workers, equipment that
needs to be repaired or replaced, or insufficient technical documentation.
A. Decision C. Poorly defined steps
B. Bottlenecks D. Weak links

29. A diagram that displays the sequence of work steps that make up a process.
A. Pie Chart C. Deployment Flowchart
B. Linear Flowchart D. Flow diagram

30. It shows the actual process flow and identifies the people or groups involved at each step.
A. Pie Chart C. Deployment Flowchart
B. Linear Flowchart D. Flow diagram

31. Which tool is used for hardware to stand on to prevent static electricity from building up?
A. Anti-static mat C. Philips head screwdriver
B. Hex driver D. Wire cutter

32. Which tool is used to loosen or tighten cross-head screws?

A. Anti-static mat C. Philips head screwdriver
B. Hex driver D. Wire cutter

33. Which tool is sometimes called a nut driver? It is used to tighten nuts in the same way that a screwdriver
tightens screws?
A. Anti-static mat C. Philips head screwdriver
A. Hex driver D. Wire cutter

34. Which tool is used to strip and cut wires?

A. Anti-static mat C. Philips head screwdriver
B. Hex driver D. Wire cutter
35. Which tool is used to retrieve parts from location that are too small for your hand to fit?
A. Part Retriever C. Cable ties
B. Lint-free Cloth D. Flat head screwdriver

36. Which tool is used to clean different computer components without scratching or leaving debris?
A. Part Retriever C. Cable ties
B. Lint-free Cloth D. Flat head screwdriver

37. Which tool is used to bundle cables neatly inside and outside of a computer?
A. Part Retriever C. Cable ties
B. Lint-free Cloth D. Flat head screwdriver

38. Which tool is used to loosen or tighten slotted screws?

A. Part Retriever C. Cable ties
B. Lint-free Cloth D. Flat head screwdriver

39. Which tool is used to loosen or tighten screws that have a star-like depression on the top, a feature that is
mainly found on laptop?
A. Anti-static mat C. Philips head screwdriver
B. Torx screwdriver D. Wire cutter

40. Which tool is used to blow away dust and debris from different computer parts without touching the
components?
A. Anti-static mat C. Compressed air
B. Hex driver D. Wire cutter