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    Group 7 Homework Chap 6 Introduction To POM

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    Lâm Nguyễn
    The document is a homework assignment from Vietnam National University - Ho Chi Minh City International University on production and operation management. It contains multiple questions asking students to analyze data using various quality management tools like scatter diagrams, Pareto charts, fishbone diagrams, and cause-and-effect diagrams. Specifically, it asks students to develop a scatter diagram of newspaper pages by day of week, construct a Pareto chart and fishbone diagram about customer complaints, and identify causes for issues with university registration using a cause-and-effect diagram.

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    Group 7 Homework Chap 6 Introduction To POM

    Uploaded by

    Lâm Nguyễn
    97 views7 pages
    The document is a homework assignment from Vietnam National University - Ho Chi Minh City International University on production and operation management. It contains multiple questions asking students to analyze data using various quality management tools like scatter diagrams, Pareto charts, fishbone diagrams, and cause-and-effect diagrams. Specifically, it asks students to develop a scatter diagram of newspaper pages by day of week, construct a Pareto chart and fishbone diagram about customer complaints, and identify causes for issues with university registration using a cause-and-effect diagram.

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    Group-7-Homework-Chap-6-Introduction-to-POM

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    The document is a homework assignment from Vietnam National University - Ho Chi Minh City International University on production and operation management. It contains multiple questions asking students to analyze data using various quality management tools like scatter diagrams, Pareto charts, fishbone diagrams, and cause-and-effect diagrams. Specifically, it asks students to develop a scatter diagram of newspaper pages by day of week, construct a Pareto chart and fishbone diagram about customer complaints, and identify causes for issues with university registration using a cause-and-effect diagram.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    97 views7 pages

    Group 7 Homework Chap 6 Introduction To POM

    Uploaded by

    Lâm Nguyễn
    The document is a homework assignment from Vietnam National University - Ho Chi Minh City International University on production and operation management. It contains multiple questions asking students to analyze data using various quality management tools like scatter diagrams, Pareto charts, fishbone diagrams, and cause-and-effect diagrams. Specifically, it asks students to develop a scatter diagram of newspaper pages by day of week, construct a Pareto chart and fishbone diagram about customer complaints, and identify causes for issues with university registration using a cause-and-effect diagram.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 7

    VIETNAM NATIONAL UNIVERSITY – HO CHI MINH CITY- INTERNATIONAL

    UNIVERSITY
    PRODUCTION AND OPERATION MANAGEMENT - Lecturer: Truong Quang Duoc
    Class : Tuesday afternoon

    Group 7:
    Lê Thu Trang – BABAWE18670 Trương Trần Diệu Linh – BABAWE18702

    Lý Phương Thanh – BABAIU18187 Nguyễn Hoàng Quyên – BABAWE18660

    Nguyễn Quang Hiếu – BABAWE17349 Lê Minh Thi – BABAWE18453

    Nguyễn Hoàng Bảo Trân – BTARIU17025 Huỳnh Minh Trâm – BTARIU17003

    Nguyễn Thị Thủy - BABAWE18293

    Homework 4
    Chapter 6: Quality Management and International Standards
    6.1 Develop a scatter diagram for two variables of interest [say pages in the newspaper by
    day of the week; see the example in Figure 6.6(b)].

    Day Page number in the


    newspaper
    Monday (1) 20
    Tuesday (2) 24
    Wednesday (3) 22
    Graph shows Thursday (4) 26 the scatter
    diagram for Friday (5) 28 Pages of
    newspaper by Saturday (6) 30 day of the
    week. Sunday (7) 18

    6.2 An avant-garde clothing manufacturer runs a series of high-profile, risqué ads on a


    billboard on Highway 101 and regularly collects protest calls from people who are offended
    by them. The company has no idea how many people in total see the ads, but it has been
    collecting statistics on the number of phone calls from irate viewers:

    Type Description Number for


    complaints
    R Offensive 10
    racially/ethnically
    M Demeaning to men 4
    W Demeaning to women 14
    I Ad is incomprehensible 6
    O Other 2
    TYPE DESCRIPTION NUMBER OF COMPLAINTS
    a) Depict this data with a Pareto chart. Also depict the cumulative complaint line.
    b) What percent of the total complaints can be attributed to the most prevalent complaint?

    Type Description Number of Percentage Cumulative Cumulative


    complaints complaints Percentage
    W Demeaning to women 14 38.9% 14 38.9%
    R Offensive racially/ethnically 10 27.8% 24 66.7%
    I Ad is incomprehensible 6 16.7% 30 83.4%
    M Demeaning to men 4 11.1% 34 94.5%
    O Other 2 5.5% 36 100%
    SUM 36
    6.8 Construct a cause-and-effect diagram to reflect “student dissatisfied with university
    registration process.” Use the “four Ms” or create your own organizing scheme. Include at
    least 12 causes.

    (Document checklists) (Register process)


    Material Method
    s
    Unclear criteria for admission Inconvenient working hours
    Lost in the way to the main building
    Admission letter arrived late
    No standard tuition fee including
    in announcement Waiting too long
    Dissatisfied with
    university registration
    process

    Unclear instructions from staffs


    Obsolete website layout

    Overload in operation system


    Unfriendly staff
    Lack of enroll table
    Difficulty in online payment

    Manpower Machine

    (Staff) (Online system)


    6.11 Consider the everyday task of getting to work on time or arriving at your first class on
    time in the morning. Draw a fish-bone chart showing reasons why you might arrive late in the
    morning

    (Road to school) (Taking bus)


    Material Method
    s
    Traffic jam Long route
    Slow speed
    Railroad crossing

    Accident on the road Bus arrive late

    Arrive late in the


    morning

    Take too much time for breakfast Ticket check doesn’t work

    Flat tire
    Get up late
    Forgot to set the alarm
    Out of petrol

    Manpower Machine

    (Me) (Bus)
    6.12 Use Pareto analysis to investigate the following data collected on a printed-circuit-board
    assembly line:

    Defect Number of direct


    occurrences
    Components not adhering 143
    Excess adhesive 72
    Misplaced transistors 601
    Defective board dimension 146
    Mounting holes improperly positioned 12
    Circuitry problems on final test 90
    Wrong component 212
    a) Prepare a graph of the data.
    b) What conclusions do you reach?

    DEFECT NUMBER OF CUMULATIVE DEFECT PERCENTAGE


    DEFECT OCCURRENCES
    OCCURRENCE
    S
    Misplaced transistors 601 601 47%
    Wrong component 212 813 64%
    Defective board dimension 146 959 75%
    Components not adhering 143 1102 86%
    Circuitry problems on final test 90 1192 93%
    Excess adhesive 71 1263 99%
    Mounting holes improperly 12 1275 100%
    positioned
    Most of the errors are the result of misplaced transistors. This is the problem the company should
    concentrate on first.

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