Brayan Zepeda 1

Final Exam Answers – Chapters 11-16

Chapter 11
1. A technician suspects that a hard drive is beginning to fail. Which two conditions would support this
suspicion?
 The hard drive is making unusual noises
 The hard drive has a gradual increase in the number of bad sectors
2. A technician begins gathering data from a customer by asking open-ended questions. Which question is a
proper open-ended question?
 What happens when the PC is powered on?
3. A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots
the computer using a Windows boot disk. What is the most likely cause of the problem?
 hard drive failure
4. Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)
 chip set
 socket type
5. A technician is helping a client select additional RAM for a computer. Which three items should be
considered when updating RAM? (Choose three.)
 The memory must be compatible with the motherboard.
 The new memory must be the same type as the memory already present.
 The speed of the new memory must be the same or faster than the existing memory.
6. You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks
why the company requires the use of signed drivers. What would be the best response to give?
 A signed driver has passed Microsoft's quality lab test and prevents a system from being
compromised.
7. When testing the 6-pin PCIe connector with a multimeter, what should the voltage read?
 12 V
8. Which tool would be the best to use to test the voltage output on every pin of a SATA connector?
 Multimeter
9. What type of motherboard bus carries memory locations?
 Address
10. A motherboard has a 64-bit bus. What does this mean?
 The processor can transmit 64 bits at a time to a motherboard component.
11. A customer is interested in video editing and has purchased a FireWire hard drive for storage of videos.
However, no FireWire ports are available on the motherboard. What type of adapter will the customer be
interested in obtaining?
 I/O
12. Why is a solid state drive more reliable than a traditional drive?
 It has fewer moving parts.
13. On what media is information stored when an SSD is installed?
 static RAM
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14. What is the purpose of the copper or aluminum between a processor and the fan on a computer
motherboard?
 It conducts heat from the processor so that the fan can disperse the heat.
15. What manufacturing process makes a multicore processor operate faster than a single-core processor on
the same motherboard?
 The multicore processors are designed with multiple processors integrated into the same circuit.
16. A technician is upgrading a computer motherboard and has successfully replaced a single core CPU with a
dual core CPU. What should be checked to ensure that the dual core CPU now operates correctly?
 Confirm that the BIOS firmware supports the dual core CPU.
17. What are two probable causes of a computer failing to recognize a newly installed storage device? (Choose
two.)
 The device jumpers are set incorrectly.
 The system BIOS settings are incorrect.
18. Which two problems are caused by inadequate CPU cooling and ventilation? (Choose two.)
 The computer locks up.
 The computer does not boot.
19. Which two ports are used to connect external media readers to a computer? (Choose two.)
 FireWire
 USB
20. A motherboard flash BIOS has been updated. After the update, the computer restarts, but does not boot.
The technician examines the motherboard documentation and discovers the motherboard has only one
BIOS chip. What will the technician have to do to fix this problem?
 Obtain a replacement BIOS chip.
21. A computer system keeps losing the date and time or requesting to go into the Setup program during the
boot process. What are two possible solutions? (Choose two.)
 Replace the motherboard battery.
 Verify that the motherboard battery is secure.
22. A new sound card has just been installed, but no sound reaches the speakers. What are two common
solutions a technician might implement? (Choose two.)
 Connect the speakers to the correct port.
 Unmute the sound through the operating system.
23. A technician is concerned that a computer is overheating. The computer reboots without warning. What can
the technician do to improve the circulation of air through the computer?
 Add one or more case fans.
24. Which three computer system capabilities should a technician consider when installing a video capture
card? (Choose three.)
 processor speed
 amount of RAM
 high speed storage
25. A customer needs help selecting a new power supply for an existing computer. Which two questions should
a salesperson ask to help the customer? (Choose two.)
 What is the size of the case, and which type of motherboard is in the computer?
 Which components are currently being used on the computer, and what new components may be
added to the computer?
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26. A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best
method the technician could use to retrieve the DVD?
 Insert a pin in the small hole next to the eject button.
27. When a computer boots, the hard disk is not recognized. What are two possible causes of the problem?
(Choose two.)
 The power cable is not attached properly to the drive. 2) The data cable is loose or disconnected.

Chapter 12
1. What are two reasons for creating two partitions? (Choose two.)
 separate data files and operating system
 allow the computer to be dual booted
2. A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card.
How can the technician revert to a previous driver?
 Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver
from Properties.
3. A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal
performance. How can the editor ensure that the defragmentation occurs every month?
 Add Defrag to Scheduled Tasks in System Tools.
4. A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not
work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions
should the technician try next? (Choose two.)
 Check any manuals relating to the hardware and software.
 Check the Internet for possible solutions.
5. Which action should be taken to start the defragment utility when using the Windows XP Category View?
 Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools >
Defragment Now.
6. Which virtual memory attribute is the only one a technician should change?
 Location
7. A user has observed that the performance of the hard disk has degraded over time. What is the first thing a
user should do to improve performance?
 Defragment the hard disk.
8. When configuring Windows XP, which setting configures a service to run every time a computer is started?
 Automatic
9. In Windows XP which file determines the prompt that a user sees during the boot process when multiple
operating systems are present?
 BOOT.INI
10. What is the most common cause of blue screen errors?
 device driver errors
11. While attempting to run an application, a user receives an error message indicating that a required RPC
service is unavailable. The user determined that the RPC server is functioning properly. Which action should
be tried next by the user?
 Restart the service.
12. Which information is backed up when a restore point is created?
 system and Registry information only
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13. Which two pieces of information are required when configuring Automatic Updates for Windows XP?
(Choose two.)
 Day
 Time
14. A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which
advice should the technician provide the user?
 It is necessary to create a second partition and install Vista into the second partition.
15. A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to
retrieve e-mails from the e-mail server? (Choose two.)
 IMAP
 POP
16. What is a feature that Internet browsers provide to improve performance when accessing recently visited
websites?
 caching recently accessed pages
17. Which action configures Windows Explorer to display file extensions?
 Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for
known file types check box.
18. Which two locations are commonly used in Windows for temporary files? (Choose two.)
 C:\temp
 C:\Windows\temp

19. What is a common cause of the Invalid Boot Disk error?

 There is a non-bootable floppy disk in the floppy drive.
20. Which Windows XP Professional installation uses a Sysprep file?
 image-based installation
21. Which Windows XP utility is used to partition and format hard drives?
 Disk Management

Chapter 13
1. The accounting department has received a new laser printer. According to the printer technical specification,
the printer complies with the Bluetooth Class 2 specification. What is the maximum distance that any device
could be expected to successfully send print jobs?
 33 ft (10 m)
2. Which type of encryption key should be enabled on WPA-compliant devices?
 128-bit
3. Which two types of batteries should be completely discharged and then fully recharged to remove the
charge memory? (Choose two.)
 Ni-Cad
 NiMH
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4. The design department recently doubled the RAM capacity in all of the laptops. After the upgrade, the laptop
users reported experiencing improved performance. Which operational benefit have the users noticed after
the RAM increase?
 The hard disk swap file is read less frequently.
5. Which three laptop components should be cleaned during routine maintenance? (Choose three.)
 exterior case
 cooling vents
 keyboard
6. Which portable connection provides the user with the possibility of high-speed Internet connectivity?
 Cellular
7. Which wireless technology offers a maximum data rate of 540 Mbps?
 802.11n
8. Which three standard procedures must always be included in a preventive maintenance schedule? (Choose
three.)
 physical cleaning
 hard drive maintenance
 software updates
9. Which IEEE 802.11 standard uses only 5 GHz technology?
 802.11a
10. A laptop will only work on AC power. What should be done to fix the problem?
 Replace the battery.

11.
Refer to the exhibit. Which type of connection is being established between the PDA and the infrared
keyboard?
 line-of-sight
12. Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers and one
without. Which two names are given to these versions? (Choose two.)
 OEM
 retail
13. What are two steps a technician should take before repairing a laptop? (Choose two.)
 Backup all data stored on the laptop.
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 Check the warranty to see if repairs must be done by an authorized service center.
14. Why should care be taken when charging and handling a laptop battery?
 Laptop batteries can explode if mishandled or improperly charged.
15. Which two types of ports can be used to attach an external hard drive to a laptop computer? (Choose two.)
 USB
 Firewire
16. Which standard does Bluetooth incorporate to reduce the chance of interference when multiple Bluetooth
devices are present?
 AFH
17. Which wireless technology is a low-power, short-range technology that uses LEDs to transmit data and uses
photodiodes to receive data?
 Infrared
18. What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate ceilings and walls?
 Infrared
19. Which type of infrared network bounces the signal off ceilings and walls?
 Scatter
20. Which Wi-fi standard uses the 5.0 GHz frequency band?
 802.11a
21. Which two sources can be used to determine the amount of currently installed RAM on a computer?
(Choose two.)
 POST screen
 System Properties dialog box

22. Which two methods can be used to provide security for a Bluetooth connection? (Choose two.)
 128 bit encryption
 PIN authentication
23. Which attribute of a solid state drive would be an advantage when being used in a laptop?
 Solid state drives reduce power usage.
24. A technician is working on a laptop that has excessive hard drive activity. Which two actions can the
technician take to resolve the problem? (Choose two.)
 Delete files and programs on the hard drive.
 Install additional RAM.
25. A laptop that previously worked now fails to boot. The cursor fails to appear on the screen. When a bootable
DVD is inserted, the system still fails to boot even though it is set to boot from CD/DVD. The fan turns, so
power is applied and the power light is on. The technician installs the hard drive in another laptop and it
works there. What is the probable cause of the problem?
 The processor has failed.
26. A laptop that worked fine previously now fails to emit sound. A technician finds that the sound is still enabled
through the control panel. What could be causing the problem?
 The sound could have been disabled through BIOS.
27. A student unpacks a new laptop, attaches the AC adapter, and powers it up. However, the laptop power
LED is off. What is the probable cause of the problem?
 The AC adapter is not securely connected.
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28. Some keys on a laptop work intermittently. They sometimes type the letter and sometimes do not. What
should a technician do to fix this problem?
 Clean the keyboard.
29. A laptop fails to start after a new hard drive has been installed. What are two possible causes of this
problem? (Choose two.)
 The hard drive was not connected properly.
 The BIOS does not recognize the new hard drive.

Chapter 14
1. Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before
attempting any repairs? (Choose two.)
 fuser assembly
 print head

2. Which two pieces of software are included with most new printers and are installed by the user? (Choose
two.)
 configuration software
 printer driver
3. Which Windows component allows the Windows operating system to output graphics to a computer screen
or print device?
 GDI
4. A user reports that whenever he needs to print a document, the print job process is automatically sent to the
wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
 Start > System > Hardware > Printers, right-click the printer, and then select Set as Global
Printer
5. A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task
also verifies the functionality of an inkjet printer after installing the printer driver?
 using different types of paper trays for special paper sizes
6. Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
 Use a separate print server.
 Connect to a networked computer and share the printer.
7. Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)
 physical type of memory
 number of memory slots available
8. Which scanner option considerably affects the size of the output file?
 resolution settings
9. A technician has completed the routine maintenance service for all the printers in the accounting
department. Which action helps ensure that the next routine maintenance service is performed at the correct
time?
 Reset the counters.
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10. Users working in humid environments notice that documents printed by a laser printer are of poor quality. It
is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the
problem?
 The paper absorbed moisture from the air and is damp.
11. Which two printer parts should be cleaned with a damp cloth? (Choose two.)
 paper-handling machinery in inkjet printers
 roller surfaces in dot matrix printers
12. As a part of the maintenance process for a laser printer, a technician should remove all the small particles of
toner inside the printer. What is the recommended method to perform this task?
 Use a vacuum cleaner with HEPA filtration.
13. Which two items can help extend the life of an inkjet printer? (Choose two.)
 type of ink
 paper type
14. Which type of printing option should be implemented to allow a user to change settings for each document
sent to the printer?
 per-document
15. Users in the accounting department are having trouble digitizing documents with a scanner. What should the
technician do to resolve the problem?
 Calibrate the scanner.
16. Which type of port is used for low-speed dot matrix printers?
 Serial
17. Which path will allow a user to add a printer in Windows XP?
 Start > Control Panel > Printers and Faxes > Add a Printer
18. A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a
Printer stage the technician wants to install a printer that is not listed. Which two methods are available to
identify and select the required printer? (Choose two.)
 Name
 IP address
19. What two solutions would fix the problem that occurs when every page that is printed by a laser printer
produces lines or streaks? (Choose two.)
 Replace the drum.
 Remove and shake the toner cartridge.
20. What could be a result of printing with paper that has become damp because of high humidity?
 Paper jams are more frequent.

Chapter 15
1. Which two hazards exist when working with fiber optic cabling? (Choose two.)
 Chemicals
 glass splinters
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2. Which safety precaution should be used when working with any type of cable?
 Wear safety glasses when working any type of cable.
3. ABC Computer Company is in the process of planning a network for a new client. A network technician has
been asked to perform a physical inspection of the facilities to determine the flow of data and protocols
required by the client. What is this inspection called?
 site survey
4. Which protocol provides secure transport of data from the company web server to remote users?
 HTTPS
5. When planning the network in a new building, the technician notes that the company requires cabling that
can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type
will the technician pick if he chooses the most common type of cabling used on networks?
 Cat5e
6. The network technician is researching the best way to connect the branch offices to the main office. What
are three main considerations that the technician should remember when choosing an Internet connection?
(Choose three.)
 Availability
 Reliability
 Speed
7. Students on the college network need to be able to view folder names and data in files stored on the
Windows-based file server, but should never be allowed to add or save information on the server.
Occasionally, the students also need to run media programs to watch videos stored on the server. Which
permission should the network technician assign to the students accessing the file server?
 Read
8. The network technician has been asked to share a new printer on the network using the Add Printer wizard
for Windows XP. Which path should the technician use to run the Add Printer wizard?
 Start > Control Panel > Printers and Faxes > File > Add Printer
9. The network administrator has physically installed wireless NICs in three new computers. Which two
additional steps will complete the installation process? (Choose two.)
 Configure the device drivers.
 Configure the NICs with addressing information.
10. After booting a computer running Windows 2000, the following message displays: "The IP address already
exists on another computer". Which two steps will quickly obtain a new IP address from the DHCP server?
(Choose two.)
 run ipconfig /release
 run ipconfig /renew
11. Which two ipconfig parameters are used within Windows XP to remove and assign the IP address
previously provided by a DHCP server? (Choose two.)
 Release
 Renew
12. Which three ports are used by SMTP, POP, and IMAP? (Choose three.)
 25
 110
 143
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13. A company adds a few refurbished computers to a network. The company finds, however, that the
refurbished computers perform significantly worse than the original networked computers performed with
applications that require the transfer of data over the network. What should the company technicians do?
 Check if the network interface cards in the computers are limited to 10 Mb/s.

14.

Refer to the exhibit. The tracert command was used on the local computer to verify connectivity with a
remote site. Which type of address is shown in the highlighted line of the tracert command output displayed
in the exhibit?
 Default gateway for the local computer
15. What is the purpose of an analog telephone adapter in the application of VoIP services?
 to connect a standard analog telephone to the IP network
16. In Internet Explorer, after choosing Tools and then Internet Options, which tab would a user select to set the
browser to prompt before downloading potentially unsafe content?
 Security
17. What would be a disadvantage of configuring a wireless router or access point to operate only in accordance
with the 802.11n protocol standard?
 Older, legacy wireless devices may be unable to connect to the wireless network.
18. Which two methods can be used to connect IP phones to a network? (Choose two.)
 Use a wireless network connection.
 Connect the IP phone to the Ethernet LAN using an RJ-45 connector.
19. What are two ways to assign an IP address to a wireless NIC? (Choose two.)
 Assign a static address.
 Use DHCP.
20. A textbook author needs to upload a chapter from a home computer to the FTP server of the publisher. The
author uses the correct username and password, but the transfer fails. What is the most likely cause of the
problem?
 Port 21 should be enabled on the home firewall.
21. A new employee needs to transfer files to the corporate FTP server. However, the employee is unable to log
in to the FTP server. What is the most likely cause of the problem?
 The employee is using an incorrect username or password.
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22. While troubleshooting a computer, the technician releases and renews the IP address. A message appears:
"No operation can be performed on the adapter while its media is disconnected." What is a probable cause
of the message?
 The network cable is unplugged.
23. While using nslookup, a student sees the following message: "Can’t find server name for address
127.0.0.0: timed out." What is one possible problem?
 The computer does not have at least one entry for a DNS server configured.
24. A technician is configuring a network device for remote access. Which protocol is commonly used as a
secure alternative to Telnet?
 SSH
25. A computer user cannot access a bank using HTTPS. What is one recommended solution?
 Enable SSL through the web browser application.
26. Which action should a user take to ensure that personal information that is entered into a website form is not
retained on the computer?
 Delete the temporary Internet files.
27. A technician is troubleshooting a network and finds hosts with duplicate static IP addresses. Which protocol
could be used to resolve this issue?
 DHCP
28. A technician is working on a host computer that fails to obtain an IP address. Which three actions could the
technician perform to determine the cause of the problem? (Choose three.)
 Check that the DCHP server is operational.
 Check that the network cable is connected.
 Check the PC firewall settings to make sure that DHCP is allowed.
29. A user is receiving e-mail on a regular basis from a particular person. A problem occurs when the e-mail
from this same person contains an attachment. What is one solution?
 Request that the person sending the e-mail attach only one picture per e-mail message.
30. What are two possible causes of e-mail attachments not being received with e-mail messages? (Choose
two.)
 The e-mail attachments could be too large.
 The attachments could contain a virus.