COMPETENCY MAPPING

 ABSTRACT
This paper focus on competency marketing. Competency mapping is an process an individual uses to
identify and describe competencies that are the most critical to success in a work situation or work role. This
paper deals with component of competency, competency model, mapping process and benefits of using
competency.
 
INTRODUCTION
Competency Mapping is processes of identifying key competencies for an organization and/or a job and
incorporating those competencies throughout the various processes (i.e. job evaluation, training,
recruitment) of the organization. It generally examines two areas: emotional intelligence or emotional
quotient (EQ), and strengths of the individual in areas like team structure, leadership, and decision-making.
Large organizations frequently employ some form of competency mapping to understand how to most
effectively employ the competencies of strengths of workers. . Competency mapping can also be done for
contract or freelance workers, or for those seeking employment to emphasize the specific skills which would
make them valuable to a potential employer. These kinds of skills can be determined, when one is ready to
do the work.
DEFINITION:
According to Boyatzis(1982)   “A capacity that exists in a person that leads to behaviour that meets the
job demands within parameters of organizational environment, and that, in turn brings about desired
results” 
 
COMPONENTS OF COMPETENCY
There are four major components of competency: 
1.SKILL: capabilities acquired through practice. It can be a financial skill such as budgeting, or a verbal skill
such as making a presentation.
2.KNOWLEDGE: understanding acquired through learning. This refers to a body of information relevant to
job performance. It is what people have to know to be able to perform a job, such as knowledge of policies
and procedures for a recruitment process.
3.PERSONAL ATTRIBUTES: inherent characteristics which are brought to the job, representing the
essential foundation upon which knowledge and skill can be developed.
4.BEHAVIOR: The observable demonstration of some competency, skill, knowledge and personal attributes.
It is an essentially definitive expression of a competency in that it is a set of action that, presumably, can be
observed, taught, learned, and measured.
 COMPETENCY MODEL:
Competency model is a set of competencies that include the key behaviors required for excellent
performance in a particular role.
DESIGN DECISION
In term of grand design, competency model should be guided by firm’s strategy which is shaped by four
factors: vision & mission, stakeholder requirements, market realities and core capabilities of the firm.
In a more technical design, competency model development should be determined in the process of design
decision. In this stage, one should discuss the design of the model with clients, based on their specific needs
and expected outcomes of the competency model.
The following are some factors that need to be considered in deciding the design of the competency model.
1.CONTEXT:
Competencies are actually context bound. They answer the question ‘What does a superior performer look
like in a specific setting?’ In other words, effective competencies are linked to a particular
organizational target or goal. Therefore, depending on the context, the design of models may be geared
toward:
 the total organization (e.g.,  core competencies or values)
 an entire function (e.g.,  finance, human resources)
 a specific role (e.g.,  HR generalist)
 a specific job (e.g.,  compensation analyst)
2.LEVEL OF ORIENTATION:
This factor deals with the level of orientation of the model: will the model reflect future or current job
requirements. The degree of future orientation depends on how the organization plans to apply the model
and the pace and nature of changes occurring within the organization. If an organization decides that their
model will be based on future requirements, they might use future performance needs (i.e., benchmark
data; best practices) to create competencies.
3.LEVEL OF COMPLEXITY:
 Two other critical factors should be considered in developing competencies the length of models and the
degree of complexity and detail described in behavioral indicators. Frequently, competency initiatives fail
because models are too long and too detailed or because organizations spend too much time and too many
resources researching and editing behaviors. Consequently, organizations fail to provide a simple framework
to users in a timely manner. Models that work best follow the 80-20 rule. They provide the 20% of
behaviors that drive 80% of excellent performance.
4.THE MODEL SHOULD BE LINKED TO STRATEGY:
Effective competency models support and contribute to the company's and the function's strategy and
goals.  For instance, if a goal of the company is to transcend functional barriers, the model needs to describe
the behaviors that demonstrate that competency.  Likewise, if a goal is ensuring that all employees
communicate and work together effectively, the model should describe the behaviors that demonstrate that
competency.
5.THE MODEL SHOULD BE COMPANY SPECIFIC:
Unlike many job descriptions, competency models are not easily transferable among companies. 
Competencies needed for a company are determined by the company's unique characteristics, such as
culture, strategy, size, and industry.  This is true even of the competencies needed for a position common to
many companies, such as the job of a financial analyst.  The competencies required of a financial analyst at
an automobile manufacturer are vastly different from those required of a financial analyst at a health care
company, for instance.
6.THE DEVELOPED MODEL SHOULD BE FLEXIBLE:
A good competency model functions as a performance management tool. It provides enough detail to
distinguish between employees who are operating at different levels of proficiency. It also helps a company
articulate why an employee is at the current level and the competencies needed to advance. In this sense, a
competency model is prescriptive, yet it must not be too binding. It needs to be flexible enough to
accommodate differing approaches to success, simple enough to be easily understood, and readily adaptable
to changing business environments.
7.THE MODEL SHOULD BE FUTURE-ORIENTED:
Competency models with a forward-looking perspective stimulate organizational change. Rather than
defining competencies in the context of "tasks," or how a job has traditionally been carried out, useful
competencies articulate how the job is evolving and will best be performed in the future. Not only does this
approach increase a model's shelf life, it ensures that employees have enough time to understand what the
required competencies are and to develop them.
MAPPING PROCESS:
There are about five stages while performing competency mapping. The following are the five stages
discussed in detail.
FIRST STAGE:
The first stage of mapping requires understanding the vision and mission of the organization.
SECOND STAGE:
Second stage requires understanding from the superior performers the behavioural as well as the functional
aspects required to perform job effectively.
 
THIRD STAGE:
Third stage involves thorough study of the BEI Reports/ Structured Interview Reports.
 Identification of the competency based on competency frame work.
 Measurement of competency.
 Required levels of competency for each job family.
 Development of dictionary which involves detail description of the competency based on the
indicators.
  Care should be taken that the indicators should be measurable and gives objective judgment.
FOURTH STAGE:
a.            This stage requires preparation for assessment.
b.            Methods of assessment can be either through assessment centers or 360 Degree Feedback
c.             If assessment centre is the choice for assessment then tools has to be ready
beforehand                                                                                      
 i.      Tools should objectively measure the entire competency required.                    ii.      Determine the
type of the tools for measuring competency 
ii.      Prepare the schedule for assessment
iv.      Training to the assessor should indicate their thorough understanding of the competencies and the
tools and also as to how the behavior has to be documented.
FIFTH STAGE:
 This stage involves conducting assessment centre.  Usually it is a two day program which would involve
giving a brief feedback to the participant about the competencies that has been assessed and where they
stand to. 
SIXTH STAGE:
Sixth stage involves detailed report of the competencies assessed and also the development plan for the
developmental areas.
BENEFITS OF USING COMPETENCY MODEL
There are some useful benefits of using competency model for the company, managers, and employees as
well.
FOR THE COMPANY
 Reinforce corporate strategy, culture, and vision.
 Establish expectations for performance excellence, resulting in a systematic approach to
professional development, improved job satisfaction, and better employee retention.
 Increase the effectiveness of training and professional development programs by linking them to the
success criteria (i.e., behavioral standards of excellence).
 Provide a common framework and language for discussing how to implement and communicate key
strategies.
 Provide a common understanding of the scope and requirements of a specific role.
 Provide common, organization-wide standards for career levels that enable employees to move
across business boundaries.
FOR MANAGERS:
 Identify performance criteria to improve the accuracy and ease of the hiring and selection process.
 Provide more objective performance standards.
 Clarify standards of excellence for easier communication of performance expectations to direct
reports.
 Provide a clear foundation for dialogue to occur between the manager and employee about
performance, development, and career-related issues.
FOR EMPLOYEES:
 Identify the success criteria (i.e., behavioral standards of performance excellence) required to be
successful in their role.
 Support a more specific and objective assessment of their strengths and specify targeted areas for
professional development.
 Provide development tools and methods for enhancing their skills.
 Provide the basis for a more objective dialogue with their manager or team about performance,
development, and career related issues.

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 Competency Mapping - An Overview
By

Vani Venugopal 
Lecturer
AMC Engineering College
Bangalore
 

Over the past 10 years, human resource and organizational development professionals have generated a
lot of interest in the notion of competencies as a key element and measure of human performance.
Competencies are becoming a frequently-used and written-about vehicle for organizational applications
such as:

* Defining the factors for success in jobs (i.e., work) and work roles within the organization
* Assessing the current performance and future development needs of persons holding jobs and roles
* Mapping succession possibilities for employees within the organization
* Assigning compensation grades and levels to particular jobs and roles
* Selecting applicants for open positions, using competency-based interviewing techniques

Competencies include the collection of success factors necessary for achieving important results in a
specific job or work role in a particular organization. Success factors are combinations of knowledge, skills,
and attributes (more historically called "KSA's") that are described in terms of specific behaviors, and are
demonstrated by superior performers in those jobs or work roles. Attributes include: personal
characteristics, traits, motives, values or ways of thinking that impact an individual's behavior.

Origin of Management including Competency Mapping:

Chanakya's Arthshastra, an ancient Indian script/ book on Political Science and Administration, written
some 3000 years ago. Other names of Chanakya were Mr. Kautilya, and Mr. Vishnu Gupt. Constitutions of
all the major countries have origin in this book. It could be Indian Constitution, Irish, Canadian, USA,
Australian, etc. and even British unwritten constitutions have roots imbibed in this book. It is the towering
book in which you find the basics and applications of Management Sciences, Chemistry, Physics, Military
and War techniques, Basic Engineering and Technologies, Ethics, Legal and Judiciary and Fiduciary
system, Values, Psychology, and Anthropology, Organization Behavior, Human Resource Management. In
fact major basics of all Marketing Management, Human Resource Management, basics of Management
Models, are been directly lifted with some modification from this book. Great efforts of Chanakya by all
means; and one of the greatest contributions to the world. You may call Arthshastra as a Classical book
once if you read, you will find other subjects easy any time in your life.

If Geeta, Bible, Kuran, Gurugranthsahib, Adi Granth, Vedas, Vedanta are classical scripts in spirituality
then Arthshastra is one of the classical book for above mentioned subjects. In fact all the classical scripts
have everything put in gist to live normal life happily. It is said that once you master classical books
everything becomes easier in later part of life and work.

Competence is a standardized requirement for an individual to properly perform a specific job. It

encompasses a combination of knowledge, skills and behavior utilized to improve performance. More
generally, competence is the state or quality of being adequately or well qualified, having the ability to
perform a specific role.
For instance, management competency includes the traits of systems thinking and emotional intelligence,
and skills in influence and negotiation. A person possesses a competence as long as the skills, abilities,
and knowledge that constitute that competence are a part of them, enabling the person to perform
effective action within a certain workplace environment. Therefore, one might not lose knowledge, a skill,
or an ability, but still lose a competence if what is needed to do a job well changes.

The competencies have five characteristics, namely:

* Motives: Things a person consistently thinks about or wants that cause action, motives drive,
direct and select behavior towards certain actions. Example achievement motivation people
consistently set challenging goals for themselves, take responsibility for accomplishing them and
use the feedback to do better

* Traits: Physical characteristics and consistent responses to situations. Good eyesight is physical

traits of a pilot. Emotional Self Control and initiative are more complex consistent responses to
situations.

* Self Concept: A person's attitude value or self image. A person's values are reactive or
respondent motives that predict what a person would do in the short run. Example: A person who
values being a leader would be more likely to exhibit leadership behavior.

* Knowledge (Information a person has in a specific work area) Example: An accountant's

knowledge of various accounting procedures.

* Skill (is the ability to perform certain mental or physical tasks) Example: Mental competency
includes analytical thinking. The ability to establish cause and affect relationship.

The four general competences are:

 Meaning Competence: Identifying with the purpose of the organization or community and acting
from the preferred future in accordance with the values of the organization or community.
 Relation Competence: Creating and nurturing connections to the stakeholders of the primary
tasks.
 Learning Competence: Creating and looking for situations that make it possible to experiment
with the set of solutions that make it possible to solve the primary tasks and reflect on the
experience.
 Change Competence: Acting in new ways when it will promote the purpose of the organization or
community and make the preferred future come to life.

Types of competencies

1. Organizational competencies — unique factors that make an organization competitive

2. Job/Role competencies—things an individual must demonstrate to be effective in a job, role, function,
task, or duty, an organizational level,
or in the entire organization.
3. Personal competencies—aspects of an individual that imply a level of skill, achievement, or output

Types of competencies
MANAGERIAL

Competencies   which are considered essential for staff with managerial or supervisory responsibility in
any service or program area, including directors and senior posts.

Some managerial competencies could be more relevant for specific occupations, however they are applied
horizontally across the Organization, i.e. analysis and decision-making, team leadership, change
management, etc.

GENERIC

Competencies   which are considered essential for all staff, regardless of their function or level,
i.e.communication, program execution, processing tools, linguistic, etc.

TECHNICAL/FUNCTIONAL

Specific competencies which are considered essential to perform any job in the Organization within a
defined technical or functional area of work, i.e. environmental management, industrial process sectors,
investment management, finance and administration, human resource management, etc.

Levels of Competency

1. Practical competency - An employee's demonstrated ability to perform a set of tasks.

2. Foundational competence - An employee's demonstrated understanding of what and why he /

she is doing.

3. Reflexive competence (An employee's ability to integrate actions with the understanding of the
action so that he / she learn from those actions and adapts to the changes as and when they are
required.

4. Applied competence - An employee's demonstrated ability to perform a set of tasks with

understanding and reflexivity.

Application levels of a competency

ADVANCED

Demonstrates high level of understanding of the particular competency to perform fully and independently
related tasks.

Frequently demonstrates application that indicates profound level of expertise. Can perform adviser or
trainer roles. Work activities are carried out consistently with high quality standards.

PROFICIENT

Demonstrates a sound level of understanding of the particular competency to adequately perform related
tasks, practically without guidance. Work activities are performed effectively within quality standards.
KNOWLEDGEABLE

Demonstrates a sufficient understanding of the particular competency to be used in the work place, but
requires guidance Tasks or work activities are generally carried out under direction.

COMPETENCY MAPPING

Competency mapping is a process through which one assesses and determines one's strengths as an
individual worker and in some cases, as part of an organization. It generally examines two areas:
emotional intelligence or emotional quotient (EQ), and strengths of the individual in areas like team
structure, leadership, and decision-making. Large organizations frequently employ some form of
competency mapping to understand how to most effectively employ the competencies of strengths of
workers. They may also use competency mapping to analyze the combination of strengths in different
workers to produce the most effective teams and the highest quality work.

The steps involved in competency mapping with an end result of job evaluation include the following:

1) Conduct a job analysis by asking incumbents to complete a position information questionnaire

(PIQ). This can be provided for incumbents to complete, or you can conduct one-on-one interviews
using the PIQ as a guide. The primary goal is to gather from incumbents what they feel are the key
behaviors necessary to perform their respective jobs.

2) Using the results of the job analysis, you are ready to develop a competency based job
description. A sample of a competency based job description generated from the PIQ may be
analyzed. This can be developed after carefully analyzing the input from the represented group of
incumbents and converting it to standard competencies.

3) With a competency based job description, you are on your way to begin mapping the
competencies throughout your human resources processes. The competencies of the respective job
description become your factors for assessment on the performance evaluation. Using
competencies will help guide you to perform more objective evaluations based on displayed or not
displayed behaviors.

4) Taking the competency mapping one step further, you can use the results of your evaluation to
identify in what competencies individuals need additional development or training. This will help
you focus your training needs on the goals of the position and company and help your employees
develop toward the ultimate success of the organization.

Behavioral event interview

A behavioral interview is a structured interview that is used to collect information about past behavior.
Because past performance is a predictor of future behavior, a behavioral interview attempts to uncover
your past performance by asking open-ended questions. Each question helps the interviewer learn about
your past performance in a key skill area that is critical to success in the position for which you are
interviewing. The interview will be conducted face-to-face whenever possible.

Using the STAR Technique

In a behavioral interview, the interviewer will ask questions about your past experiences. A useful way to
prepare for this style of questioning is to use the STAR technique. The STAR technique is a way to frame
the answers to each question in an organized manner that will give the interviewer the most information
about your past experience. As you prepare to answer each question, consider organizing your response
by answering each of the following components of the STAR technique:

What was the S ituation in which you were involved?

What was the Task you needed to accomplish?
What Action(s) did you take?
What Results did you achieve?

Repertory grid

The repertory grid is a technique for identifying the ways that a person construes his or her experience. It
provides information from which inferences about personality can be made, but it is not a personality test
in the conventional sense.

A grid consists of four parts.

1. A Topic: it is about some part of the person's experience

2. A set of Elements, which are examples or instances of the Topic. Any well-defined set of words,
phrases, or even brief behavioral vignettes can be used as elements. For example, to see how I
construe the purchase of a car, a list of vehicles within my price range could make an excellent set
of elements

3. A set of Constructs. These are the basic terms that the client uses to make sense of the
elements, and are always expressed as a contrast. Thus the meaning of 'Good' depends on whether
you intend to say 'Good versus Poor', as if you were construing a theatrical performance, or 'Good
versus Evil', as if you were construing the moral or ontological status of some more fundamental
experience.

4. A set of ratings of Elements on Constructs. Each element is positioned between the two
extremes of the construct using a 5- or 7-point rating scale system; this is done repeatedly for all
the constructs that apply; and thus its meaning to the client is captured, and statistical analysis
varying from simple counting, to more complex multivariate analysis of meaning, is made possible.

Step 1

The individual or group begins with a repertory grid, pen or pencil, and five to eight blank cards.

Step 2

Then the elements are written across the top of the grid.

Step 3

After this, the subject(s) write numbers on one side of the cards which correspond with the elements at
the top of the grid.
Step 4

The cards are turned face down, shuffled, and then three cards are drawn at random.

Step 5

The subject(s) mark on the grid which three elements were drawn with an "X".  They then decide:  "Out of
the three elements chosen, which two seem to have something more in common with each other?"  These
two elements are connected with a line.

Step 6

Always on the left side of the grid, the subject(s) will describe what aspect these two elements share.  On
the right side, they will express what it is that makes the third element different from the other two.  (If
this is too difficult, people are allowed to write something they believe to be the opposite of the left hand
construct).

Step 7

Finally, the elements are rated to the constructs.  Each element is rated to the constructs on a scale of
one to five, with the left construct as "1" and the right construct as "5".  For example, on a scale of 1 to 5,
with "1" being most like a "lesson carefully designed for students needs" and five as "giving students
second language activities just to kill the time", we see that the subject(s) rated the element, "students
are happy" as more like the left construct, with a rating of "2", the element, "students are active" as like
the right construct, with a rating of "5", "students retain L2" as like the left side with a rating of "1", and
so on.

One the first row has been rated, the individual or group turn the three cards over, shuffle them, and
begin the process all over again.  They may reshuffle in the case of drawing the same three card
combination as before. 

Repertory grids were an invention of the late George Kelly, a mid-West American engineer turned
psychologist/psychotherapist who wrote up his work in the '50s. They consist of a rectangular matrix of
ratings of things called "elements" (usually placed in the columns) each rated on adjectival phrases or
simple adjectives known as "constructs".

The following is an example, a grid from an (imaginary) forensic psychotherapy patient:

"You to "Your "You to "Your "You to "Your "You to "Your "You to your "Your
  your mother to your father to your partner to your victim to therapist" therapist to
mother" you" father" you" partner" you" victim" you" you"
Domineering 2 3 4 4 5 4 2 4 5 6
Sexually attractive   2 2 3 3 6 4 5 4 4 2
Easily controlled      2 3 5 2 4 6 4 6 5 4
Rejecting 4 4 3 5 6 4 3 2 5 5
Loving 5 6 3 4 6 5 2 4 6 3
Neglecting 2 2 4 4 5 4 4 2 6 5
Sexually 2 5 3 6 6 3 2 4 2 2
intimidating
Protective 1 5 1 1 5 5 1 3 2 1
Understanding  4 4 2 4 3 4 4 2 4 2
The elements here are directional relationships:

"Your therapist to you"

i.e. the first element represents the way he thinks he is toward his mother, the second is how he thinks
she is toward him.

Critical incident technique

The CIT is a method for getting a subjective report while minimising interference from stereotypical
reactions or received opinions. The user is asked to focus on one or more critical incidents which they
experienced personally in the field of activity being analysed. A critical incident is defined as one which
had an important effect on the final outcome. Critical incidents can only be recognised retrospectively.

CIT analysis uses a method known as Content Analysis in order to summarise the experiences of many
users or many experiences of the same user.

The Critical Incident Technique (or CIT) is a set of procedures used for collecting direct observations of
human behavior that have critical significance and meet methodically defined criteria. These observations
are then kept track of as incidents, which are then used to solve practical problems and develop broad
psychological principles. A critical incident can be described as one that makes a significant contribution -
either positively or negatively - to an activity or phenomenon. Critical incidents can be gathered in various
ways, but typically respondents are asked to tell a story about an experience they have had.

CIT is a flexible method that usually relies on five major areas. The first is determining and reviewing the
incident, then fact-finding, which involves collecting the details of the incident from the participants. When
all of the facts are collected, the next step is to identify the issues. Afterwards a decision can be made on
how to resolve the issues based on various possible solutions. The final and most important aspect is the
evaluation, which will determine if the solution that was selected will solve the root cause of the situation
and will cause no further problems.

Advantages

 Flexible method that can be used to improve multi-user systems.

 Data is collected from the respondent's perspective and in his or her own words.
 Does not force the respondents into any given framework.
 Identifies even rare events that might be missed by other methods which only focus on common
and everyday events.
 Useful when problems occur but the cause and severity are not known.
 Inexpensive and provides rich information.
 Emphasizes the features that will make a system particularly vulnerable and can bring major
benefits (e.g. safety).
 Can be applied using questionnaires or interviews.

Disadvantages

 A first problem comes from the type of the reported incidents. The critical incident technique will
rely on events being remembered by users and will also require the accurate and truthful reporting
of them. Since critical incidents often rely on memory, incidents may be imprecise or may even go
unreported.
 The method has a built-in bias towards incidents that happened recently, since these are easier to
recall.
  It will emphasize only rare events; more common events will be missed.
 Respondents may not be accustomed to or willing to take the time to tell (or write) a complete
story when describing a critical incident.

COMPETENCY ASSESSMENT

Competency assessment involves the measurement of an individual's competencies. Measures include

cognitive ability tests, biodata instruments, structured interviews, job knowledge tests, diagnostic and
promotion tests, and measures of customer service, and social skills. With the advent of increased agency
responsibility for staffing decisions, valid personnel selection assessments are more critical than ever. The
Office of Personnel Management's research and development staff are experts in producing selection
methods that can be tailored to specific agency needs.

Key Features

 Selection methods cover the entire spectrum of job-relevant abilities, including reasoning and
social skills, and are offered in a variety of formats:

o Multiple-choice tests, either computer-based or paper and pencil 

o Structured interviews 
o Biodata questionnaires 
o Job-knowledge tests 
o Social skills inventories 
o Executive assessment centers 
o Language-learning ability tests 
o Physical performance tests 
o Professional examinations for managers and executives

 Complete documentation of development process and validity analysis

 Nationwide network of test administrators can effectively and efficiently administer tests of OPM
design

Why You May Want To Use These Services

 Increased productivity
 Enhanced diversity of candidates

Assessment Center Exercises An Assessment Center can be defined as "a variety of testing techniques
designed to allow candidates to demonstrate, under standardized conditions, the skills and abilities that
are most essential for success in a given job" (Coleman, 1987). The term "assessment center" is really a
catch-all term that can consist of some or all of a variety of exercises. Assessment centers usually have
some sort of in-basket exercise which contains contents similar to those which are found in the in-basket
for the job which is being tested. Other possibilities include oral exercises, counseling simulations,
problem analysis exercises, interview simulations, role play exercises, written report/analysis exercises,
and leaderless group exercises (Coleman, 1987; Filer, 1979; Joiner, 1984). Assessment centers allow
candidates to demonstrate more of their skills through a number of job relevant situations (Joiner, 1984).

360 DEGREE FEEDBACK

In human resources or industrial/organizational psychology, 360-degree feedback, also known as

'multi-rater feedback', 'multisource feedback', or 'multisource assessment', is employee development
feedback that comes from all around the employee. "360" refers to the 360 degrees in a circle. The
feedback would come from subordinates, peers, and managers in the organizational hierarchy, as well as
self-assessment, and in some cases external sources such as customers and suppliers or other interested
stakeholders. It may be contrasted with upward feedback, where managers are given feedback by their
direct reports, or a traditional performance appraisal, where the employees are most often reviewed only
by their manager.

The results from 360-degree feedback are often used by the person receiving the feedback to plan their
training and development. The results are also used by some organizations for making promotional or pay
decisions, which is sometimes called "360-degree review."

Benefits

 Individuals get a broader perspective of how they are perceived by others than previously possible.
 Increased awareness of and relevance of competencies.
 Increased awareness by senior management that they too have development needs.
 More reliable feedback to senior managers about their performance.
 Gaining acceptance of the principle of multiple stakeholders as a measure of performance.
 Encouraging more open feedback — new insights.
 Reinforcing the desired competencies of the business.
 Provided a clearer picture to senior management of individual's real worth (although there tended
to be some 'halo' effect syndromes).
 Clarified to employees critical performance aspects.
 Opens up feedback and gives people a more rounded view of performance than they had
previously.
 Identifying key development areas for the individual, a department and the organization as a
whole.
 Identifying strengths that can be used to the best advantage of the business.
 A rounded view of the individual's/ team's/ organization's performance and what the strengths and
weaknesses are.
 Raised the self-awareness of people managers of how they personally impact upon others —
positively and negatively.
 Supporting a climate of continuous improvement.
 Starting to improve the climate/ morale, as measured through the survey.
 Focused agenda for development. Forced line managers to discuss development issues.
 Perception of feedback as more valid and objective, leading to acceptance of results and actions
required.
 Gaps are identified in one's self-perception versus the perception of the manager, peer or direct
reports.
 Customizing the questions to one's organizational competencies.

References:

1. Ganesh Shermon ,Competency based HRM, ,1st edition.2004

2. Seema Sangvi ,A Hand book of Competency Mapping ,.2004

3. www.ignou.ac.in

4. www.citehr.com 
  

Vani Venugopal
Lecturer
AMC Engineering College
Bangalore
 
Source: E-mail July 20, 2009
(Indianmba.com)

Competency Mapping - The latest in HR   (View Comments)

Aditya Gupta
Posted On Thursday, December 18, 2008 at 02:13:44 PM (timesascent.in)

Competency mapping not only acts as a useful tool for the organisation but also
aids an individual's competency.

It has been a general observation that hard work, sincerity, knowledge, intelligence alone
does not make a person a star performer in his/her profession. There are other factors that
help an individual excel in his job. Good managers are generally aware about different
qualities a person must possess to do a job effectively, and they make use of their
knowledge to select and train their subordinates. Organisational psychologists have refined
this understanding and converted it into a structural and formal process called Competency
Mapping. It has emerged as one of the most powerful tools aiding the improvement for the
HR professionals in finding the right employee for a job and development of the employed
person in doing the assigned job effectively. Thus, Competency Mapping can be defined as a
process through which one assesses and determines one's strengths as an individual worker
and in some cases, as part of an organisation.

Generally speaking, competency mapping examines two areas: emotional intelligence and
strengths of the individual in areas like team structure, leadership and decision-making.
Large organisations frequently employ some form of competency mapping to understand
how to most effectively employ the competencies of strengths of workers.

The general steps involved in this process can be described as follows:

• Every employee is asked to fill up a questionnaire that asks them what they are doing and
what skills and abilities are needed to have to perform it well. 

• Having discovered the similarities in the questionnaires, a competency based job

description is crafted and presented to the personnel department for their agreement and
additions, if required.

• The final step involves mapping of an employee's abilities to the benchmarks and deciding
his future accordingly.

Competency-based HR is considered the best HR. In India, however, this process has gained
force only during the last couple of years. Companies like Zensar Technologies and L&T
InfoTech follow competency mapping. Other big companies like TCS, HCL Technologies, SBI,
Idea Cellular, Exide Industries, Birla Cellulosic, etc. have got their employees trained in
competency mapping course but it remains unclear if they strictly follow the line. 
 
According to Lynette D'Silva, manager-HR, learning & development, Zensar Technologies,
"Competency mapping helps identify the success criteria required for individuals to be
successful in their roles."
 
Competency mapping not only acts as a useful tool for the organisation but also aids an
individual's competency. But, organisations strictly following the process of competency
mapping do face some hurdles in achieving overall efficiency. Firstly, the organisations do
the ultimate mistake of realising the map as the desired end result. The map is nothing but
a colossal waste of time and money without proper analysis. Secondly, the mission must be
to sustain a knowledge flow that is more profitable to the organisation. If the organisation is
already rich beyond wildest dreams then the mission should be to measure against the
current "ideal" knowledge flow. Lastly, incorrect assessments of results lead to flawed
decisions and cause a big damage to the concern.

Competency mapping tailored to an organisation is necessary to train, define and retain

talent in a company. As a result of competency mapping, all the HR processes like talent
induction, appraisals and training yield much better results.