C 6587 PW User Guide
C 6587 PW User Guide
Projected Capacitive
Touch (PCT) Chassis
C3266PW, C4267PW,
C4667PW, C5567PW,
C6587PW
Display User Guide
Please read, understand and follow all safety information contained in the
Quick Start Guide found at www.3M.co.uk/TouchUserGuides prior to the
use of this device. Retain the Quick Start Guide for future reference.
The information in this document is subject to change without notice. No part of this document may be reproduced or
transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission
of 3M Touch Systems, Inc. 3M may have patents or pending patent applications, trademarks, copyrights, or other
intellectual property rights covering subject matter in this document. The furnishing of this document does not give you
license to these patents, trademarks, copyrights, or other intellectual property except as expressly provided in any written
license agreement from 3M Touch Systems, Inc.
The information provided in this document is intended as a guide only. For the latest detailed engineering specifications,
please contact your 3M Touch Systems, Inc. Application Engineer. 3M Touch Systems, Inc. is committed to continually
improving product designs, as a result, product specifications may be subject to change without notification.
Dispose of display and components in accordance with all applicable local and governmental regulations.
"RoHS 2011/65/EU compliant" means that the product or part does not contain any of the substances in excess of the
maximum concentration values (“MCVs”) in EU RoHS Directive 2011/65/EU, unless the substance is in an application that
is exempt under EU RoHS. The MCVs are by weight in homogeneous materials. This information represents 3M's
knowledge and belief, which may be based in whole or in part on information provided by third party suppliers to 3M.
NOTICE: Given the variety of factors that can affect the use and performance of a 3M Touch Systems, Inc. Product (the
“Product”), including that solid state equipment has operation characteristics different from electromechanical equipment,
some of which factors are uniquely within User’s knowledge and control, it is essential that User evaluate the 3M Touch
Systems, Inc. Product and software to determine whether it is suitable for User’s particular purpose and suitable for User’s
method of application. 3M Touch Systems, Inc. statements, engineering/technical information, and recommendations are
provided for User’s convenience, but their accuracy or completeness is not warranted. 3M Touch Systems, Inc. products
and software are not specifically designed for use in medical devices as defined by United States federal law. 3M Touch
Systems, Inc. products and software should not be used in such applications without 3M Touch Systems, Inc. express
written consent. User should contact its sales representative if User’s opportunity involves a medical device application.
IMPORTANT NOTICE TO PURCHASER: Specifications are subject to change without notice. These 3M Touch
Systems, Inc. Products and software are warranted to meet their published specifications from the date of shipment and for
the period stated in the specification. 3M Touch Systems, Inc. makes no additional warranties, express or implied,
including but not limited to any implied warranties of merchantability or fitness for a particular purpose. User is
responsible for determining whether the 3M Touch Systems, Inc. Products and software are fit for User’s particular purpose
and suitable for its method of production, including intellectual property liability for User's application. If the Product,
software or software media is proven not to have met 3M Touch Systems, Inc. warranty, then 3M Touch Systems, Inc. sole
obligation and User’s and Purchaser’s exclusive remedy, will be, at 3M Touch Systems, Inc. option, to repair or replace
that Product quantity or software media or to refund its purchase price. 3M Touch Systems, Inc. has no obligation under
3M Touch Systems, Inc. warranty for any Product, software or software media that has been modified or damaged through
misuse, accident, neglect, or subsequent manufacturing operations or assemblies by anyone other than 3M Touch Systems,
Inc. 3M Touch Systems, Inc. shall not be liable in any action against it in any way related to the Products or software
for any loss or damages, whether non-specified direct, indirect, special, incidental or consequential (including
downtime, loss of profits or goodwill) regardless of the legal theory asserted.
Copyright © 2016 3M All rights reserved.
Document Title: 3M™ Multi-Touch C3266CW, C4267PW, C4667PW, C5567PW, C6587PW PCT Chassis Display User
Guide
Document Number: TSD-47506, Revision E
3M and MicroTouch are trademarks of 3M Company in the United States and/or other countries.
Windows and/or other Microsoft products referenced herein are either registered trademarks or trademarks of Microsoft Corporation in
the U.S. and/or other countries.
Linux is a registered trademark of Linus Torvalds in the U.S. and/or other countries
All other trademarks are the property of their respective owners.
ContentsContents
Important Notes ..................................................................................................... 5
Service and Repair Indicators ................................................................................. 6
Touch Sensor Care and Cleaning ............................................................................ 6
3M Touch Systems Support Services ...................................................................... 7
Contact 3M Touch Systems .................................................................................... 7
Chapter 1
Setting Up Your 3M Multi-Touch Chassis Display
System Requirements ............................................................................................. 8
Unpacking Your Touch Display ............................................................................. 8
Connecting the Touch Display.............................................................................. 10
Multimedia Features............................................................................................. 11
Testing the 3M Multi-Touch Chassis Display ....................................................... 11
VESA Mounting Option ....................................................................................... 11
Access to the Video Controls................................................................................ 12
Clearance and Ventilation .................................................................................... 12
Video Card Requirements .................................................................................... 12
Using the Standard Controls for the Video Card ................................................... 12
Supported Video Display Modes and Refresh Rates ............................................. 13
Configuring the Display Settings .......................................................................... 13
Adjusting the 3M Multi-Touch Chassis Video Display ......................................... 13
On Screen Display ............................................................................................... 14
Menu Navigation ................................................................................................. 14
Image Menu ......................................................................................................... 15
Display Menu....................................................................................................... 17
Audio Menu ......................................................................................................... 18
System Menu ....................................................................................................... 20
Chapter 2
Enabling Your Multi-Touch Chassis Display
Windows® 7 or Higher ........................................................................................ 24
All Other Platforms (All OS versions prior to Windows® 7) ................................ 24
Multi-Touch Application Support ......................................................................... 24
Installing 3M™ MicroTouch™ Software ............................................................. 24
Chapter 3
Troubleshooting & Maintenance
Display Installation Problems ............................................................................... 25
Troubleshooting the Touch Sensor ....................................................................... 26
Power Management .............................................................................................. 27
Chapter 4
Regulatory Information
Regulatory Agency Approvals .............................................................................. 27
FCC Warning ....................................................................................................... 28
CE Conformity for Europe ................................................................................... 28
Intended Use
The 3M™ Touch Displays are designed for touch input and tested to replace an existing
display. These displays are intended for professional installation and use in an indoor,
business environment. They are not designed or tested for use in hazardous locations.
Use in any other application has not been evaluated by 3M and may lead to an unsafe
condition. Not intended for household or personal use.
Important Notes
In extreme temperature and humidity situations, you may observe condensation between the sensor and
the display. To minimize this condition, place the unit where it will be used and allow a 24-hour
environmental stabilization period prior to powering on the display. Any noticeable condensation is
temporary and will have no long term effect on the operation of the display.
You are cautioned that any change or modification to the equipment not expressly approved by the party
responsible for compliance could void your warranty.
When unplugging the power supply cord, hold the plug, do not pull by the cord.
Do not connect or disconnect this product during a thunder storm or lightning.
Remember to take into account that the operating temperature of the installation may be greater than the
room ambient, and consideration should be given to installing the unit in an environment compatible with
the maximum rated operating temperature. Specifications can be found in the product data sheet on the
3M Touch Systems website at http://www.3m.com/touch/.
The 3M Multi-Touch Chassis Display may not function as expected at altitudes higher than 2000 meters.
3M Touch Systems recommends to vacuum or replace the fan filter at least every six months or if a
noticeable rise in surface temperature occurs.
When installing the unit, ensure that it does not restrict the flow of air to any other equipment within the
installation required for safe operation.
An inherent characteristic of the 3M Projected Capacitive Touch (PCT) sensor is a fine grid pattern that
may be visible under certain lighting conditions.
Install the display in a well-ventilated area. Always maintain adequate ventilation to protect the display
from overheating and to ensure reliable and continued operation.
Do not expose this display to direct sunlight or heat. Passive heat may cause damage to the housing and
other parts.
Do not install this display in areas where extreme vibrations may be generated. For example, nearby
manufacturing equipment may produce strong vibrations. The vibrations may cause the display to exhibit
picture discoloration or poor video quality.
The 3M touch controllers mentioned in this document are USB compatible full speed devices.
3M does not warrant that we are USB compliant pursuant to USB specifications.
Cooling fan will cycle based on internal temperature. When the internal temperature grows higher than
ambient, the fan will turn on.
System will shut down when internal temperature reached a critical level
Chapter 1
System Requirements
This display requires a personal computer (PC).
Your PC must have an available USB port or RS-232 serial communication port (C3266PW only).
Connect the touch sensor cable to the communications port.
Your PC must have a video card and video driver already installed for the display.
Note: Before setting up your 3M Multi-Touch Chassis Display, refer to the “Important
Safety Information” section at the beginning of this document.
US Power Cable
HDMI Cable
OUT IN
OUT IN
2. Select the appropriate video cable: Display Port, HDMI, DVI, or VGA. Connect one
end of the video cable to the video connector on the display. Connect the other end to
the video card in your computer.
3. Connect one end of the USB touch sensor cable to the LCD and the other end to an
available port on your computer. For the C3266PW display you also have the option
to connect the RS-232 Serial communications instead of USB.
Note: Do not connect both USB and Serial cables on the display. Choose one or the other.
4. Connect the power cable to an appropriate grounded power source.
Multimedia Features
The 3M Multi-Touch Chassis Display comes with built-in speakers and audio cables that
may be connected to the PC.
On Screen Display
Your 3M Multi-Touch Chassis Display has seven controls for adjusting the video display.
Menu Navigation
To adjust the On-Screen Display:
1. Select the Menu button to bring up the on-screen display (OSD)
2. Use the Up and Down buttons to scroll through the various Menu choices:
Image Menu
Display Menu
Audio Menu
Setup Menu
3. Once the Menu you want is highlighted, hit the Menu button again to select
that Menu.
4. Use the Up and Down buttons to scroll through the various Menu options.
For example, once you have chosen the Picture Menu, use the Up/Down
buttons to select either Brightness, Contrast, or Sharpness.
5. Once the option you want is highlighted, hit the Menu button again to select
that option.
6. Use the Up and Down buttons to increase or decrease the value of the option.
7. Your selection will be automatically saved.
Image Menu
Includes choices for Brightness, Contrast, and Sharpness.
Brightness
Selecting the Brightness option will allow you to adjust the luminescence of the display.
Contrast
Selecting the Contrast option increases or decreases the strength (lightness or dimness) of
the image.
Sharpness
Adjusts the video quality to be sharp or blurry (special for text mode).
Color Settings
Includes choices for 9300k, 6500k, and User Defined Color.
Display Menu
Includes choices for Auto Configure, Horizontal Position, Vertical Position, Clock and
Phase.
Auto Configure
Performs automatic configuration of the Clock, Phase, Vertical and Horizontal positions.
If you do an Auto Configure, the display will try to find the best setting. If you are not
satisfied with the auto adjustment, fine-tune the settings manually as described below.
Phase
Adjust this setting so that either the vertical bars of video noise are replaced by an even
amount of noise across the whole screen, or the noise disappears completely.
Clock
If the clock setting is not fine-tuned, you may observe periodic vertical bars of video
noise on your image. These bars of noise are usually adjusted out when an Auto Adjust is
performed. If the bars of noise are still present, this setting can be adjusted manually.
Audio Menu
Volume
Mute
Audio Select
Digital video signal inputs, HDMI and Display Port, provide audio inputs. They will be a
priority unless external audio input is selected.
System Menu
Includes choices for Input Source, Menu Settings, Languages, Aspect Ratio, Dynamic
Contrast Ratio, Factory Reset, and Monitor ID.
Source
Source sets the input mode for the display either VGA, DVI, HDMI, or DP.
Menu Settings
Screen shots may vary depending on the display model, main content will remain the
same.
Includes choices for OSD Timer, OSD Horizontal position, OSD Vertical Position, and
OSD Transparency.
OSD Timer
Adjust how long the menu remains on the screen.
OSD H Position
Adjusts the horizontal placement of the OSD display on your screen.
OSD V Position
Adjusts the vertical placement of the OSD display on your screen.
Transparency
Adjusts the transparency of the OSD screen on your display.
Language
Sets the language for the OSD -- the choices are English, French, German, Italian,
Spanish, Japanese and Chinese.
Aspect Ratio
Set the preferred aspect ratio for your display -- either Full, 16:10, or 4:3
Factory Reset
Resets the control functions back to the original factory preset values.
Chapter 2
However, for Windows® XP, Vista or Linux® operating systems, 3M™ MicroTouch™
Software enables your 3M Multi-Touch Chassis Display to work with your computer.
3M™ MicroTouch™ Software includes a control panel for setting your touch sensor
preferences and a diagnostic utility. If you are experiencing problems with the touch
sensor, you can use the diagnostic utilities provided to test the system.
For additional information on 3M MicroTouch Software, please refer to the MT7 User’s
Guide.
Chapter 3
Issue Solution
No image displayed (blank Is the display receiving power?
screen)
Check that the display’s power cable is connected properly and securely
into a grounded electrical outlet.
Check that the AC input jack is firmly plugged into the display.
Check that the display’s power cable is connected properly and securely
to an electrical outlet.
Try a different power cable.
Try a different electrical outlet.
Issue Solution
No image displayed (blank Is the display receiving a valid video signal from the PC?
screen) Check that the computer is powered on.
Check that the video cable is connected properly and securely to the
display and the computer.
Check that the LED on the rear of the display is green.
Check that no pins are bent in the video cable connector, (both ends).
Check that the video card is firmly seated in the card slot in your
computer.
Check that the video input from the video card falls within the refresh
rate of the display. Refer to Supported Video Display Modes and
Refresh Rates in Chapter 1.
Check that your computer is using a supported display mode. Refer to
Supported Video Display Modes and Refresh Rates in Chapter 1.
No image displayed (blank Is the display in Power Management mode?
screen) If the LED on the rear of the display is flashing amber, touch the screen,
press any key on the keyboard, or move the mouse to restore operation.
Verify video source selection is correct (OSD)
No image displayed (blank Are the brightness and contrast settings too low?
screen) Use the display controls to adjust these values.
Abnormal image Check that the video input from the video card falls within the refresh
rate of the display. Refer to Supported Video Display Modes and
Refresh Rates in Chapter 1.
Check that the video cable is connected properly and securely to the
display and the computer.
Colors of image are Check that the video cable is connected properly and securely to the
abnormal display and the computer.
Check that no pins are bent in the video cable connector, (both ends).
Disturbances on the screen The video display adjustments are incorrect. Refer to Chapter 1 for
adjusting procedures.
Power Management
The 3M Multi-Touch Chassis Display conforms to the Video Electronics Standards
Association (VESA) Display Power Management Signaling (DPMS) standard. To benefit
from power management, the display must be used in conjunction with a computer and
video card that implements the VESA DPMS standard.
The PC automatically invokes the power management feature if you do not use the touch
sensor, mouse, or keyboard for a user-defined period. To restore the video image, simply
touch the sensor, press a key, or move the mouse. To set the period of time after which
the PC will invoke the power management feature, refer to the user manual that came
with your PC. The touch sensor will remain on throughout this sequence.
Chapter 4
Regulatory Information
Regulatory Agency Approvals
Your product complies with the following regulatory standards:
FCC-B
CE
RCM (Australia/New Zealand)
ICES Class B (Canada)
Your 3M Multi-Touch Chassis Display may comply with additional regulatory standards.
Please contact 3M Touch Systems Customer Service or your Field Application Engineer
if you have questions pertaining to a certification not listed above.
This equipment has been tested and found to comply within limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in residential installations. This
equipment generates, uses and can radiate radio frequency energy, and if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio or television
equipment reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Move the equipment away from the receiver.
Consult the dealer or an experienced radio/television technician for additional
suggestions.
Note: You are cautioned that any change or modification to the equipment not expressly
approved by the party responsible for compliance could void your warranty.
This Class B digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
This device complies with Part 15 of the FCC rules: Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
FCC Warning
To assure continued FCC compliance, the user must use the supplied grounded power
supply cord and the provided shielded video interface cable with bonded ferrite cores.
Also, any unauthorized changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this device.
3M Touch Systems is not responsible for any radio or television interference caused by
using other than recommended cables and connectors or by unauthorized changes or
modifications to this equipment.