Anuradha Pathak Update Resume

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ANURADHA PATHAK

NETWORK SUPPORT ENGINEER

CONTACTS ABOUT ME

+919399892581 Seeking a challenging career opportunity in Information technology as a Network


Engineer in related roles.
anuradhapathak Having experience of 4 years & 7 months in Telecom and Networking domain.
[email protected] Having experience of 3 years & 9 months as a Support Engineer with expertise in
CCNA – Routing & Switching.
Gurugram

WORK EXPERIENCE

LINKS InKnowTech Pvt. Ltd.  Network Support Engineer


Gurugram Project - Accenture-Bharati Airtel, Manesar
Oct 2019 – Aug 2020
LinkedIn:
- The project involved Airtel, which as an ISP,
https://www.linkedin.co
provides WAN internet connectivity to its
m/in/anuradha-
customers and Accenture, which as a partner,
pathak19/
supports Airtel’s infrastructure by providing
technical expertise, troubleshooting and
resolutions at Layers 1 to 3 of network
SKILLS architecture.
- Took ownership of service Requests (SRs).
 Routing: BGP, OSPF, - Troubleshooting of P2P, lease line, MPLS network
EIGRP, RIP, RIPv2 link.
- Telnet of MPLS Provider Edge router by using
 Switching: VLAN, putty and RD session.
DTP, VTP, STP, RSTP, - Provided end to end resolutions within 4 hours of
EtherChannel SLA Report with region for outage (RFO).
- Verified duplex matching, Rf configuration of
 Security: ACLs, Port Radwin, Makset, Cembium RF device via RF NMS.
Security, RADIUS, - Data gathering via tools such as Metasolve (M6),
TACACS+ B2B, ITNM, TAC Asist.

 WAN: VPN IPsec, Aspire Broadband  Technical Support Engineer


GRE, DMVPN Singrauli Project – Hardware / Support
Sep 2018 – Mar 2019
 NAT - Troubleshooting: MIKROTIK R260GSP, MIKROTIK
SXT Lite5, DSL Routers - TENDA/ SYROTECH/
 HSRP BINATONE, REVO-ONU
- Network monitoring of company as well client via
 SNMP, TELNET, SSH, dude.
DHCP, DNS - Bandwidth monitoring in CCR in Win box.
- Configuring DSL routers and implementing
solutions remote access via Any desk software.
SOFT SKILLS - Troubleshooting traffic and outage related issues
- Generating tickets and sending RFO reports to
 Ability to rapidly clients.
build relationships - Reporting of technicians (working under) and
 Interested in gaining assign tickets via bell-Radius.
practical knowledge - Client follow-ups, making Quotations and Create
 Willingness to learn ID.
new technologies - Troubleshooting outage-fiber-cut via OTDR
 Comprehensive devices.
problem-solving - Crimping and patching LAN cable via crimping
abilities. tools and fiber cable splicing machine.

7 Layer Technologies  Technical Support Engineer


Lucknow - Responsible to resolve all technical issues for
Apr 2016 – Aug 2018 online lab.
LANGUAGES - Cisco IOS installation, backup, restore, reboot
devices, files TFTP server.
 Hindi
 English Reliance  MIS
Communications - Responsible for customer’s SIM activation end-
Singrauli to-end process and resolved technical issues with
Jun 2015 – Mar 2016 respect to activation.

CERTIFICATIONS

 CCNA(R&S) ID – EDUCATION
CISCO13482667
 Pursuing CCNP(R&S) RGPV  Bachelor of Engineering
 SD-WAN self-trained Bhopal - Electronics and Communication
 Linux self-trained 2014
 Palo Alto ongoing
self-training RGPV  Diploma
Bhopal - Electronics and Telecommunication
2010

SSB  Secondary Certificate


Singrauli - General science
2005

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