HCL Unica 12.

1 Supported Environments
Recommended Software Environments and Minimum System
Requirements
 HCL Unica 12.1 Supported Environments

Copyright

HCL Technologies Ltd.

April 2021

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© Copyright HCL Technologies Ltd. 2021. All rights reserved.

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other countries, or both.”

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Table of Contents
Overview 1
Environment Planning 2
Supported Environments 5
Operating System and Databases supported with HCL Unica Journey 6
Operating System and Databases supported with HCL Unica Director 6
Client Web Browser Support 10
Adobe Acrobat Support 10
Directory Server Support 11
Authentication Provider Support 11
Message Queue Support 11
Reporting Server Support 12
Newly Supported Software Versions 14
Discontinued Support Software Versions 15
 HCL Unica 12.1 Supported Environments

Overview

This document lists the software environments and minimum system requirements recommended for
the following HCL Unica products.

• Unica Platform
• Unica Campaign and Unica Optimize
• Unica Interact
• Unica Plan
• Unica Centralized Offer Management
• Unica Director
• Unica Journey
• Unica Deliver
• Unica Collaborate(a)

Notes:
a) Unica Collaborate 12.1 can be clean installed with Unica 12.1.0.3. Collaborate 12.1 higher fix packs can be installed with
regular process 12.1.0.3 onwards. To upgrade from older version of Collaborate users are required to follow the fast
upgrade path.

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 HCL Unica 12.1 Supported Environments

Environment Planning
This section provides an overview of both software and hardware pre-requisites and general
environment considerations required for deploying the HCL Unica products.

Product Dependencies
Several products in the HCL Unica suite require the installation of other products as pre-requisites. For
additional information, please see the product-specific installation guide.

Installed Product Required Companion Installation

If you want to install this …you must also install the products marked with the √ in the same row.
product…

Unica Platform Unica Campaign

Unica Campaign (includes √

Optimize)
Unica Interact √ √
Unica Plan √
Unica Platform
Unica Centralized Offer √ √
Management
Unica Journey √
Unica Deliver √ √
Unica Collaborate √ √

Installation Setup
• Terminal clients, SSH, or telnet clients used to connect to a UNIX command-line to run the HCL Unica
installers or utilities must be set to UTF-8 character encoding. Using any other character encoding
may result in information being missing or displayed incorrectly. See the 12.1 installation guides for
additional details.

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 HCL Unica 12.1 Supported Environments

Supported Locales
Unica Unica Unica Unica Unica Unica
Unica
Campaign Unica Unica Centralized Journey Deliver Collaborate Director(b)
Locale Platform
(a) (includes Interact Plan Offer
Optimize) Management
English Y Y Y Y Y Y Y Y Y
French Y Y Y Y Y Y Y Y Y
(France)
German Y Y Y Y Y Y Y Y Y
(Germany)
Japanese Y Y Y Y Y Y Y Y Y
Korean Y Y Y Y Y Y Y Y Y
Portuguese Y Y Y Y Y Y Y Y Y
(Brazil)
Spanish Y Y Y Y Y Y Y Y Y
(Spain)
Chinese Y Y Y Y Y Y Y Y Y
(Simplified)
Chinese Y Y Y Y Y Y Y Y Y
(Traditional)
Italian Y Y Y Y Y Y Y Y Y
Russian Y Y Y Y Y Y Y Y Y

Notes:
b) Unica Platform supports only limited localization of product configuration(s)
c) Unica Director V12.1 has released FP4 directly after 12.1 GA release.

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 HCL Unica 12.1 Supported Environments

Minimum System Requirements

The minimum system requirements are provided as guidance for hardware sizing for deployment of HCL
Unica products in a non-production environment. Production deployments with higher performance
requirements or data volumes require thorough sizing to estimate suitable configuration. The minimum
system requirements listed in this document for each HCL Unica product are typically for Windows-based
systems; comparable hardware configurations are required for supported UNIX-based and LINUX-based
systems.

All HCL Unica Products

Infrastructure Element
Hardware Campaign
Configuratio Web Application System Table
Browser Client Analytical
Server Database Server
n (listener) Server

Processor 2 GHz 2 GHz, 2 CPUs 2 GHz, 2 CPUs 2 GHz, 2 CPUs

RAM 512 MB 2 GB per CPU 2 GB per CPU 2 GB per CPU

Disk Space N/A 1 GB 100 GB 100 GB

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 HCL Unica 12.1 Supported Environments

Supported Environments
This section provides an overview of supported software components for deploying the HCL Unica suite
of products.

Software Support Matrix

Application Server (a)
System Table Campaign
(with embedded Web Operating System (e)
Database (c) User Table Database (c, f)
Server)
• WebLogic(b) 12c • Windows Server (h,i) • DB2 (h) 11.1, 11.5 • DB2(h) 11.1, 11.5, DB2
(12.2.1.3) 2016, 2012R2 • Oracle 12.1.0.1, (z/OS) (m) 10.1,11.0
• WebSphere(d) 8.5.5 12.1.0.2, 12.2.0.1, • Oracle 12.1.0.1, 12.1.0.2,
FP18 19(12.2.0.3) (p) 12.2.0.1, 19(12.2.0.3) (p)
• Tomcat v9.0.30 (r) • SQL Server (e) 2014, • SQL Server (e) 2014, 2016
• JBOSS 7.1.x(l) ,7.2(x) 2016 SP1, 2017 SP1, 2017
• MariaDB 10.4.x(s) • Netezza NPS 7.2.x
• HCL OneDB® V1.0(u) • Teradata 15.0,
15.10,16.10(q), 16.20(q)
• MariaDB 10.4.x(s)
• Amazon Redshift(n)
• dashDB(o) 10.6
• Apache Hive, Impala
based Hadoop Big Data(g)
• HCL OneDB® V1.0(u)
• Actian-vector-5.1.0(w)
• Google Bigquery(y)
• WebLogic(b) 12c • AIX 7.2 TL4, 7.1 TL5 • DB2 (h) 11.1, 11.5 • DB2(h) 11.1, 11.5, DB2
(12.2.1.3) • RHEL 7.x(j), RHEL 8(v) • Oracle 12.1.0.1, 12.1.0.2, (z/OS) (m) 10.1,11,
• WebSphere(d) 8.5.5 • SUSE 12 SP3 12.2.0.1, 19(12.2.0.3) (p • Oracle 12.1.0.1, 12.1.0.2,
FP18 • MariaDB 10.4.x(s) 12.2.0.1, 19(12.2.0.3)(p),
• Tomcat v9.0.30(r) • HCL OneDB® V1.0(u) • Netezza NPS 7.2.x
• JBOSS 7.1.x(l), 7.2(x) • Teradata 15.0,
15.10,16.10(q), 16.20(q)
• MariaDB 10.4.x
• Amazon Redshift(n)
• dashDB(o) 10.6
• Apache Hive, Impala
based Hadoop Big Data(g)
• HP Vertica 7.1,9.0.1(k)
• HCL OneDB® V1.0(u)
• Actian-vector-5.1.0(w)
• Google Bigquery(y)

It is recommended to use software versions that appear in bold in the above list. Starting with Unica 12.0, The end-of-service (EOS) date for HCL Unica
products is 3 years after the initial release (official EOS dates are announced approximately 1 year prior to EOS). Products in bold have EOS dates
that are on or beyond the EOS date of the HCL Unica product version, and thus will be supported throughout the full-service life of this release. If you
use a product that does not appear in bold, be advised that its EOS date may be prior to the EOS of this release.

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 HCL Unica 12.1 Supported Environments

Operating System and Databases supported with HCL Unica Journey

System Table Kafka Server(t) Application Server Java/JRE
Operating System version
Database (c)

• Oracle 12c, 19(12.2.0.3) Kafka Server • Tomcat v9.0.30(r) Oracle JDK/JRE

• Windows
Server (i) 2016,
(p)
2.12-2.2.2 • JBOSS 7.1.x, 7.2(x) 1.8
2012R2 • SQL Server (e) 2014, • WAS8.5.5 FP18(d)
2016 SP1, 2017
• MariaDB 10.4.x(s)
• HCL OneDB® V1.0(u)
• RHEL 7.x(j) , • Oracle 12c, 19 Kafka Server • Tomcat v9.0.30(r) Oracle JDK/JRE
RHEL 8(v) (12.2.0.3) (p) 2.12-2.2.2 • JBOSS 7.1.x, 7.2(x) 1.8
• SQL Server (e) 2014, • WAS8.5.5 FP18(d)
2016 SP1, 2017
• MariaDB 10.4.x(s)
• HCL OneDB® V1.0(u)

It is recommended to use the latest version of the supported software versions highlighted in bold. Products appear in bold are actively supported
with HCL Unica Journey.

Operating System and Databases supported with HCL Unica Director

System Table Active MQ Java/JRE version
Operating System (e)
Database (c)

• • DB2 (h) 11.1, 11.5 Apache Active MQ Oracle JDK/JRE 1.8

Windows Server (h,i)
2016, 2012R2 • Oracle 12.1.0.1, 12.1.0.2, version 5.15.7
12.2.0.1, 19(12.2.0.3) (p)
• SQL Server (e) 2014, 2016 SP1,
2017
 AIX 7.2 TL4, 7.1 TL5 • DB2 (h) 11.1, 11.5 Apache Active MQ Oracle JDK/JRE 1.8
 RHEL 7.x(j) , RHEL 8(v) • Oracle 12.1.0.1, 12.1.0.2, version 5.15.7 AIX - IBM JDK/JRE
 SUSE 12 SP3 12.2.0.1, 19(12.2.0.3) (p) 1.8

It is recommended to use the latest version of the supported software versions highlighted in bold. Products appear in bold are actively supported
with HCL Unica Director.

Notes:

a. The following are the HCL Unica –JRE/JDK requirements for different application servers.

i. Oracle WebLogic Application Server is required to be running Oracle/Java JDK 1.8 with update 112 onwards.
Other JDKs are not supported (for example, JRockit JDK).

ii. The support for JRE or JDK 1.8 is available from version 11.1 onwards.

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 HCL Unica 12.1 Supported Environments

b. Please find below considerations for Weblogic deployments.

• Clustering of HCL Unica products is not supported on WebLogic.

• For Plan deployment in Weblogic patch number 26923558 is required to be applied. For details, go to
https://support.oracle.com/knowledge/Middleware/2331453_1.html

c. Support for system and user databases:

• The environment guide does not include supported environments/system requirements for installation of HCL
Unica supported databases. Please refer to the vendor documentation for the respective databases.

• Support for Oracle database includes both Standard and Enterprise editions.

• DBC or ODBC drivers are neither bundled nor shipped with Unica products and the customers are required to
procure and configure it.

• The following are the supported database drivers:

Database Supported Driver(s)

MS SQL Server 2014 SP1, 2016 SP1, 2017 • Version 6.4 (mssql-jdbc-6.4.0.jre8.jar),
• Version 7.0 (mssql-jdbc-7.0.0.jre8.jar)
Oracle 12c Release (12.1.0.1,12.1.0.2, 12.2.0.1) • Oracle 12c Driver – 12.x (ojdbc8.jar)
Oracle 19c Release (12.2.0.3) • Oracle 19c Driver – 19.x (ojdbc8.jar)
IBM DB2 11.1.x,11.5 • DB2 JDBC type4 driver (db2jcc4.jar)
MariaDB 10.4.x • JDBC - MariaDB Connector/J is for Java 8 version 2.5.2
• ODBC - MariaDB ODBC Connector 3.1.0
Amazon Redshift • Amazon Redshift ODBC driver (1.4.11.1000 – 64-bit)
• Unix ODBC driver manager-2.3.7
HCL OneDB® V1.0(u) • HCL OneDB JDBC Driver - onedb-jdbc-8.0.0.1-
complete.jar
• HCL OneDB ODBC Driver - HCL OneDB Client SDK
1.0.0.0
Actian vector 5.1.0(w) Linux - actian-vector-client-6.0.0-129-free-linux-ingbuild-
x86_64.tgz
Windows - same version as of linux
Google BigQuery(y) • SIMBA ODBC Driver – Version 2.1.23

d. Unica products are certified with WebSphere 8.5.5 FP18 - Base, Express, and Network Deployment (ND) 64-bit editions. For
WebSphere - HCL Unica product clustering support is certified with WebSphere Network Deployment (ND) 64-bit edition only.
Unica product clustering support is also certified with Tomcat and JBOSS. WAS 8.5.5 FP18 is now supported from 12.1.0.3
onwards.

e. Support for SQL Server database is available only for installations on 64-bit versions of operating system. SQL Server 2012
and 2014 are supported for SP1 and higher. The SQL Server support for Unica Journey is available from version
12.1.0.3 and higher.

f. This column is applicable for the Unica Campaign family of products. Unica Interact do not support Netezza, Teradata,
Amazon Redshift, dashDB, HP Vertica, Databricks or Hadoop for customer profile tables. While using Interact, Campaign and
Interact DBs must be of same type, for example, if Campaign system tables are in Oracle, all Interact DBs must also be in
Oracle.
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 HCL Unica 12.1 Supported Environments

g. Support for Unica Campaign uses data sources on Big Data platforms:

• Hive based Hadoop Big Data user data source is supported only on RHEL Operating Systems.

• Hadoop Big Data instance running on Hive version 0.14 or higher is supported for the following vendors:
i. IBM BigInsights
ii. Cloudera CDH
iii. MapR
iv. Apache HortonWorks

• Connections to Hive based Hadoop Big Data instances are supported using select type of drivers and the drivers
should be procured directly from the vendor. Following are the supported drivers:

a. Cloudera Hive ODBC Driver version 2.5.16 for Cloudera CDH

b. HortonWorks Hive ODBC Driver for Hadoop (Driver version compatible with Hadoop version)

c. Progress DataDirect Connect64(R) for ODBC Release 7.1.5 for other supported Big Data vendors

d. Progress DataDirect Connect64(R), ODBC Release 7.1.5 version on AIX Operating System for
HortonWorks Big Data based on Hive

e. Cloudera Impala ODBC Driver 2.5.41 or higher for Cloudera Big Data based on Impala

• The listed drivers are neither bundled nor shipped with Unica Campaign and the customer has to
purchase/download and configure them.

• Unica Campaign supports only “TextFile” format with Hive/Impala based Bigdata user data source.

• Kerberos authentication is supported for Unica Campaign data sources on Hive/Impala based Cloudera Big Data
platform and requires Campaign Analytical Server (listener) to be running on RHEL Operating system. Please
refer to Unica Campaign installation guide for more details.
h. Unica Campaign requires a 64-bit driver for DB2 on Windows. IBM DB2 11.1,11.5 is supported for system tables and for
Campaign user tables only with BLU turned off.
i. Windows Server x86-64 is supported for Standard and Datacenter Edition of 2012R2, 2016.
j. HCL Unica version 12.1 supports all versions of RHEL 7.x. HCL Unica does not support RHEL running on IBM Power
systems.
k. Unica Campaign supports HP Vertica with the following caveats:
• HP Vertica is supported only on RHEL operating system.

• Users must install the same version of HP Vertica client as the database version.

l. JBOSS application server version 7.1.0 is supported with the following caveats:
• JBOSS EAP 7.1.x is supported on Windows and RHEL Operating systems only.
(https://access.redhat.com/articles/2026253#EAP_71)
• Oracle JDK/JRE v1.8 is required for JBOSS application servers running on Windows and RHEL operating systems.
• Unica Collaborate v12.1.0.4 onwards is supported with JBOSS application server.
m. IBM DB2 on z/OS is supported only as user data source with the following caveats:
• DB2 10.1 z/OS and 11.0 z/OS with RSU1205 and PUT1205 are supported only with “New Function” mode
• There is no out-of-the-box approach for Loaders on z/OS. Manually, the following procedure can be followed:
i. Set up USS Pipes on z/OS.
ii. Write a stored procedure to invoke the DSNUTILU and a script to invoke the stored procedure.

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 HCL Unica 12.1 Supported Environments

iii. Configure the loader to invoke the script.

• When leveraging temp tables, you must set the parameter “DB2NotLoggedInitially” to “FALSE” in the datasource
properties for the database.

n. Unica Campaign does not provide built-in database loader functionality for the Amazon Redshift user database.

o. IBM dashDB for Analytics is now known as IBM DB2 Warehouse on Cloud.

p. Oracle Database versions 12.2.x and 19c are supported with following caveats:
• On Oracle database server the following parameter needs to be added in “sqlnet.ora” file located under
ORACLE_HOME/network/admin/:
SQLNET.ALLOWED_LOGON_VERSION_SERVER
• Consult with your DBA for configuring an appropriate value for this parameter. Please refer to below link for
more details: https://docs.oracle.com/database/121/NETRF/sqlnet.htm#NETRF2016
• Oracle 19c is also supported with ODBC connectivity, User would not be required to edit the sqlnet.ora
parameters as mentioned above while connecting with ODBC.

q. Teradata Database versions 16.10 and 16.20 are supported for Unica Campaign user data source with the following caveat:

• For Unica Campaign Analytical Server deployed on Linux or AIX environments, the client and the database
version of Teradata needs to be the same.

r. Tomcat Application Server 9.0.30 is supported with the following caveats:

• Unica Journey – web application deployment is only supported on Tomcat.
• Oracle JDK/JRE v1.8 on Windows is required for deployments on RHEL and SUSE operating systems.
• IBM JDK / JRE v1.8 is required for deployments on AIX.

s. MariaDB support has below considerations:

• MariaDB is not supported as system tables or user tables on AIX operating system.

• Unica Deliver supports MariaDB from v12.1.0.3 (FP3) onwards.

• Unica Journey supports MariaDB from version 12.1.0.3 (FP3) onwards.

t. Unica Journey installer lays down Kafka Server 2.12-2.2.2. Installation of Kafka instance bundled with Unica Journey is now
supported on windows operating system. Please refer to tech note
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0085551

u. For OneDB database installation and OneDB Client SDK installation, the following OS versions are supported

• Linux OS version: Kernel: 3.10.0 required.

• AIX OS version: Operating system version: 7.2 required, OS Version, Patch: 7200-02 required

• Unica Collaborate not yet support OneDB as system and user database.

• Unica Journey v12.1.0.3 (FP3) onwards supports OneDB as system database.

v. RHEL8 support is available from 12.1 FP4 onwards.

w. Unica Campaign supports Actian vector v5.1.0 database as user database from version 12.1.0.4 onwards.

x. Unica products (including Journey) supports JBOSS 7.2 from 12.1.0.4 (FP4) onwards.

y. Unica Campaign v12.1.0.4 (FP4) onwards support Google BigQuery as user database.

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 HCL Unica 12.1 Supported Environments

Client Web Browser Support

Browser(a,c) Operating System

Internet Explorer 11 (32-bit and 64-bit) Windows 7 SP1, Windows 8 SP1, Windows 10
Safari 13.1.1 or above
(b)
Mac OS Sierra 10.15.5
Google Chrome for Business edition 83 or higher Windows 7 SP1, Windows 8 SP1, Windows 10
(32-bit and 64-bit).

Adobe Acrobat Support

Annotations using the Adobe Acrobat markup feature in Unica Plan are supported only on the following
browsers:

Browser(a) Operating System Adobe Acrobat

Internet Explorer 11 (32-bit and 64-bit) Windows 7 SP1, Windows 8 SP1, Adobe Acrobat Pro DC (17)
Windows 10
Safari(b) 11.0.3 or above Mac OS Sierra 10.13.3 Adobe Acrobat Pro DC(17)

Notes:
a) For an improved user experience, set your screen resolution to 1600 x 900 and set “Size of the text, apps, and other items”
under “Display Setting” > “Scale and layout” to 100%. Lower resolutions can result in some information not being properly
displayed. If you use a lower resolution, maximize the browser window to see more content.
b) Safari on iOS is not supported.

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 HCL Unica 12.1 Supported Environments

Directory Server Support

Directory Server Host Operating System
Microsoft Active Directory(a) 2012, 2012R2 Windows
Oracle(Sun) ONE Directory Server Enterprise Edition 11gR2 All O/S
IBM Security Directory Server (formerly known as Tivoli All O/S
Directory Server) 6.4.0.8

Notes:
a. Windows Integrated Login is available only for HCL Unica products installed on Windows systems through IIS deployment.
For details, contact HCL Support.

Authentication Provider Support

Authentication Provider Host Operating System
Windows Active Directory Server 2012,2012R2 Windows
CA Single Sign On (formerly known as Siteminder) (b)
All O/S
12.5
IBM Security Access Manager (Formerly known as All O/S
Tivoli Access Manager for eBusiness) (a) (b) 9.0.4,
8.0.1.3
Federated Single Sign-On based on SAML 2.0 All O/S
standards(c)

Notes:
a. IBM Security Access Manager (Formerly known as Tivoli Access Manager for eBusiness) v8.0.1.3 is compatible with HCL Unica
as authentication provider.
b. Unica Centralized Offer Management, Interact and Plan work with HTTP methods such as GET, PUT, POST, PATCH, and DELETE.
By default, these HTTP methods are not enabled on ISAM and Siteminder. For these Unica products to work with ISAM and
Siteminder enable these methods.
c. Unica Journey does not support Federated Single Sign-On based on SAML 2.0.

Message Queue Support

For Interact Triggered Messages and Activity orchestrator, Apache Kafka 2.2.2 or later is supported.
If Apache Kafka is deployed in a cluster, then Apache ZooKeeper 3.5.5 or higher is supported.

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 HCL Unica 12.1 Supported Environments

Reporting Server Support

Product Reporting Tool Supported System tables

Unica Campaign, IBM Cognos Analytics • DB2 11.1, 11.5

Unica Interact, 11.0.9(a) • Oracle 12.1.0.1, 12.1.0.2, 12.2.0.1, 19(12.2.0.3)
Unica Plan, • SQL Server 2014, 2016 SP1, 2017
Unica Deliver
Unica Campaign(b,c,d), Insight 4.8.0 • DB2 11.1, 11.5
Unica Interact(b,d), • Oracle 12.1.0.1, 12.1.0.2, 12.2.0.1, 19(12.2.0.3)
Unica Deliver(b,c,d,f), • SQL Server 2014, 2016 SP1, 2017
Unica Centralized Offer • MariaDB 10.4.x(b)
Management (b,c,d) • HCL OneDB® V1.0(d)

Unica Plan(b) Insight 4.8.0 • DB2 11.1, 11.5

• Oracle 12.1.0.1, 12.1.0.2, 12.2.0.1, 19(12.2.0.3)
• SQL Server 2014, 2016 SP1, 2017
• MariaDB 10.4.x(b)
Unica Collaborate(e) Insight 4.8.0 • DB2 11.1, 11.5
• Oracle 12.1.0.1, 12.1.0.2, 12.2.0.1, 19(12.2.0.3)
• SQL Server 2014, 2016 SP1, 2017

Notes:
a. IBM Cognos Analytics 11.0.9 is supported with the following caveats:
• IBM Cognos Analytics 11.0.9 server requires 32-bit Oracle client libraries to connect to Oracle database server
(32- or 64-bit).
• IBM Cognos Analytics 11.0.9 server requires 32-bit DB2 client libraries to connect to DB2 database server (32- or
64-bit).
• IBM Cognos Analytics 11.0.9 server requires 32-bit SQL Server client libraries to connect to SQL Server database
server (32- or 64-bit).
• A separate reporting server is required and the minimum system requirements can be found in the IBM Cognos
Analytics 11.0.9 Installation and Configuration Guide. IBM Cognos Analytics also requires a web server. For full
compatibility information for IBM Cognos Analytics 11.0.9, see
http://www-01.ibm.com/support/docview.wss?uid=swg27047186
b. Unica Insights reports are supported with MariaDB for Unica Campaign, Unica Plan, Unica Deliver, Unica Interact, and
Unica COM.
c. Multilingual Unica Insights reports are supported for Unica Campaign and Unica Deliver.
d. Unica Insights reports are supported with OneDB for Unica Campaign, Deliver, Interact, and COM available from version
12.1.0.3 onwards.
e. Unica Insights reports for Unica Collaborate are available from version 12.1.0.0 onwards.
f. Unica Insights reports for Unica Deliver - WhatsApp and Push reports are available from version 12.1.0.4 onwards.

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 HCL Unica 12.1 Supported Environments

Virtualization Software Support

With every HCL Unica release, HCL Unica products are certified for a specific set of operating systems as
listed in this guide. HCL Unica also recognizes the growing presence of hardware virtual machine software
and OS-level virtualization software (for example, VMWare, Microsoft Virtual Server, Solaris Containers)
in customer environments. Following sections, outline our support policy on the same.

Support of Virtualization Environments

HCL supports customers who run its products on any of the listed operating systems, irrespective of
whether they are running a virtual machine in their environment. HCL supports any product-specific issues
that occur while running within a virtual machine; however, HCL does not rigorously test our products
inside of any virtual machine. As a result, virtual machines are supported as a compatible environment.

Virtualization software vendors support a set of certified operating systems and hardware. The customer
and the virtual machine vendors are responsible for any interactions and/or issues that arise at the
hardware or operating system layer as a result of their use of the virtualization software.

Performance

The use of a virtual machine adds software overhead that may affect performance and/or scalability. Any
statements on expected product performance on a hardware platform cannot be interpreted to apply to a
virtual machine running on the same hardware platform.

Troubleshooting Issues

HCL Technical Support is unable to accept virtual images from customers as troubleshooting tools due to
licensing concerns with respect to third-party software products, which might be included in those images.

Should HCL customers who use its products inside a virtual machine experience issues, HCL customers will
not be required to recreate and troubleshoot every issue in a non-virtualization environment. However,
HCL does reserve the right to request our customers to diagnose certain issues in a supported operating
system environment without the virtual image. HCL will make this request only when there is reason to
believe that the virtual environment is a contributing factor to the issue.

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 HCL Unica 12.1 Supported Environments

Supported Environments Revisions

This section provides an overview of changes in the supported software for this version of HCL Unica
products.

Newly Supported Software Versions

HCL Unica version 12.1 has added support for the following new versions of third-party software:

Supporting Software Entity Supporting Software Version(s)

Operating System • AIX 7.2 TL4, 7.1 TL5
Application Server • Tomcat 9.0.30
• WebSphere 8.5.5 FP18
Database and Drivers • DB2 11.5
• Oracle 19 (12.2.0.3)
• MariaDB 10.4.x
• HCL OneDB® V1.0
Campaign User Database and Drivers • DB2 11.5
• Oracle 19 (12.2.0.3)
• MariaDB 10.4.x
• HCL OneDB® V1.0
• Actian-vector-5.1.0(w)
• Google Bigquery (y)

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 HCL Unica 12.1 Supported Environments

Discontinued Support Software Versions

HCL Unica version 12.1 has discontinued support for the following versions of third-party software:

Supporting Software Entity Supporting Software Version(s)

Operating System • AIX 7.1 TL4, TL3
Database • System and user tables - DB2 10.1.x, 10.5.x
• System and user tables- Oracle 11gR2
(11.2.0.4)
• System and user tables – SQL Server 2012
• User tables – Netezza 6.0, 7.0,7.1
• User tables -Teradata 14.10
Amazon Redshift User database driver connection using PostgreSQL
ODBC driver

Cache Management Support with Interact WebSphere eXtremeScale

15