Motivation Theories You Should Know For The PMP Certification Exam

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Motivation Theories You Should

Know for the PMP Certification Exam

By Cynthia Snyder Stackpole

Motivating people is a large part of the project manager’s job. You should know the motivation
theories for the PMP Certification Exam. Motivation can be difficult because not everyone is
motivated by the same type of reward.

Theory X and Theory Y

As proposed by Douglas McGregor, Theory X and Theory Y describe two different types of
workers and how they should be managed. Theory X states that management believes that
workers will do as little as possible to get by, and thus need a great deal of direction. Theory Y
states that management believes that workers are interested in doing their best and, given the
freedom, will perform well.

Theory X Theory Y

The average worker has an inherent dislike of work The average worker wants to be active and finds the
and will physical
avoid it if possible. and mental effort on the job to be satisfying.

Because of their dislike for work, most people must be The greatest results come from willing participation,
controlled before they will work hard enough. which
will tend to produce self-direction toward goals without
coercion
or control.

The average worker prefers to be directed and dislikes The average worker seeks the opportunity for personal
responsibility. improvement and self-respect.

The average worker is not ambitious, and desires Imagination, creativity, and ingenuity can be used to
security above solve
everything else. work problems by a large number of employees.

Motivation-Hygiene Theory
Frederick Herzberg believed that the two aspects to the work environment are hygiene and
motivation. He stated that hygiene factors don’t motivate a worker to perform. However, the way
they are implemented — or not implemented — can lead to employee dissatisfaction. On the
other hand, motivation factors lead to higher individual performance.

Hygiene Factors Motivation Factors

Policies Achievement

Administration Recognition

Working conditions Growth

Salary Advancement

Status Interest in the job

Supervision Job challenge

Security

Maslow’s Hierarchy of Needs

One of the most well-known of all motivation theories is Maslow’s Hierarchy of Needs. This
theory states that human beings have basic needs and that people need to meet lower-level
needs before they can move onto the next level of needs. This theory is shown as a pyramid.
ERG Theory

ERG Theory is similar to Maslow’s Hierarchy of Needs, but it focuses on existence, relatedness,
and growth needs.

• Existence includes the needs for food, drink, shelter, and safety.

• Relatedness needs include the need to feel connected to other individuals or a group.
Relatedness needs are fulfilled by establishing and maintaining relationships.

• Growth needs are fulfilled by personal achievement and self-actualization.


McClelland’s Theory of Needs

David McClelland posited that people are motivated by power, achievement, or affiliation, and
that how you manage a person is different based on what motivates that individual.

Need Behavior

Power These people like to organize, motivate, and lead others.


Rewards should be focused on giving them more responsibility.

Achievement These people are result oriented. They like to reach a goal and
be recognized for it. They like challenges that are
reasonable.

Affiliation These people seek acceptance and belonging. They like being
part of a team.

Vroom’s Expectancy Theory

Victor Vroom states that “intensity of work effort depends on the perception that an individual’s
effort will result in a desired outcome.” Employees are motivated when they believe the following:

• Putting in more effort will yield better job performance.


• Better job performance will lead to organizational rewards, such as an increase in salary
or benefits.

• These predicted organizational rewards are valued by the employee.

The theory supports the concept of the reward being tied to performance, and ensuring that the
reward is what the employee wants. It emphasizes the links between behavior, rewards, and the
organization’s goals.

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