Recommended Settings

855-478-7920 | 304 Ohio St. | Oshkosh, WI 54902

Revised July 17, 2019
Table of Contents
Recommended Settings for AVImark..............................................................................3

Introduction ..............................................................................................................3

Supported Operating Systems...............................................................................3

1 Through 10 Workstations.................................................................................................. 3

Workstation Operating Systems:...........................................................................3

11 or More Workstations....................................................................................................... 3

Server Operating Systems:......................................................................................3

Recommended Word Processors...........................................................................4

A Word About Documents.......................................................................................4

Printers........................................................................................................................4
Install A Local Printer.............................................................................................................. 4

Share A Printer......................................................................................................................... 5

Connecting A Shared Printer................................................................................................. 5

Required Operating System Settings....................................................................5

Suggested Settings:................................................................................................................. 5

Write Caching........................................................................................................................... 6

Display Settings ....................................................................................................................... 6

Power Options.......................................................................................................................... 6

Sync Center............................................................................................................................... 7

Windows Firewall..................................................................................................................... 7

Password Protected Sharing................................................................................................. 7

Power Management On Your Network Card...................................................................... 8

Adding Your Server Name to the Internet Explorer Trusted Intranet Sites.................. 8

Suggested Settings for Windows 7 and Above...................................................8

Recommended Settings | 2
 Recommended Anti-virus Software Settings.......................................................9
Settings you will want to set for your anti-virus................................................................ 9

Sharing AVImark.......................................................................................................9

Disable IPV6 Network Protocol........................................................................... 10

Creating Shortcuts to AVImark........................................................................... 10

Network................................................................................................................... 10

Recommended Settings | 3
Recommended Settings for AVImark
Introduction
The following pages contain instructions for setting up AVImark. If you need assistance, please call our
friendly technical support staff at 877-838-9273 (877-VET-WARE).

You may also visit our website http://www.avimark.net/support for information concerning our software
and our latest hardware recommendations.

Supported Operating Systems

1 Through 10 Workstations
You may use a Windows Server 2016, 2012, 2008, and Windows 10 and 8.1 professional. We recommend
the same operation system for all workstations to avoid any possible compatibility issues. If you are
using different operating systems in a peer-to-peer network, use the most recent operating system as
the AVImark server.

Workstation Operating Systems:

Windows 10 Professional 64 or 32 bit

Windows 8.1 Professional 64 or 32 bit

Windows 7 Professional 64 or 32 bit

Do Not Use Home Editions

One of the many reasons we do not recommend Windows Home editions is because this operating
system will only allow a maximum of five connected workstations. Additionally, Windows Home editions
lacks many security features required for the business-computing environment.

11 or More Workstations
AVImark requires a server computer installed with Windows Server (2008, 2012 or 2016) operating
system dedicated to serving AVImark for your workstations. The term “dedicated” means the server
computer will not run AVImark, on a daily basis except on the rare occasion that AVImark may require
maintenance. You should update the server and workstations with the latest service pack available
from Microsoft. Your workstation computers should have installed any of our recommended Windows
workstation operating systems.

Server Operating Systems:

Windows Server 2008 Standard Edition
Windows Server 2012, 2016 32 or 64 bit Enterprise Edition
Essentials Edition Data Center Edition

When setting up a Windows Server, it is VERY important to contact a reputable technician who is willing
to follow our specifications and recommendations discussed later in this guide.

Recommended Settings | 4
Recommended Word Processors
Please review the following key points before purchasing or installing a word processor application for
use with AVImark.

99 We recommend using Microsoft Word Version 2010, 2013, and 2016. If you require other
Microsoft Office applications, such as Excel, Outlook, etc., you may install them, too. We only
support office suites that are licensed for “commercial” use. Prior to purchasing or using any
office suite or word processing application, please review its End User License Agreement
(EULA). Microsoft provides a web page where you can search for your product and review its
EULA.
99 We highly recommend using the same word processor version on all workstations to avoid
document compatibility issues. When installing a word processor application on your
computers, we recommend that you choose the complete installation package including any
optional components and let the installer select the appropriate installation directory. We
recommend installing Microsoft Word or Office on the least one computer on your network for
printing documents.
99 If the server computer is dedicated to AVImark, you need not install a word processing
program unless you plan to edit documents on the server.

Libre and Open Office no longer works properly with AVImark.

The version of Microsoft Word included in the Microsoft Works Suite packages, offices starter, or 365
does have known issues with AVImark. If possible, avoid using this software packages.

A Word About Documents

You must store all AVImark documents on the server computer in the My Documents directory. You may
organize your documents by placing them in separate subdirectories under the My Documents directory.
AVImark will automatically install several hundred related documents in several subdirectories under
the My Documents directory. You can link additional documents to your many diagnoses, treatments,
inventory, as take-home client education documents. You will need to store other related documents in
the directory locations specified in AVImark in the Work with | Hospital Setup | System tab.

Printers
We recommend using printers listed in our Hardware Requirements guide.

Install A Local Printer

You can insert the disk that came with the printer or go to the manufacturer’s website and download
the latest driver and software. Run the setup for the printer and follow the on-screen instructions. Make
sure you do not hook up the printer until the install wizard tells you to.

Recommended Settings | 5
Share A Printer
On the computer that the printer is installed on, go to Printers And Devices and right-click on the printer
you want to share. Select Printer Properties and click on the Sharing tab and check the share printer
option.

Connecting A Shared Printer

On the computer you are wanting to add a new shared printer to you can click on This PC or Computer
option and at the top type in \\ then the name of the computer the printer is physically installed on.
Press Enter. From there find the printer you are connecting and right-click on it and select Connect. You
may get a prompt asking if you want to install the driver or if you trust the computer. Click Yes to this
prompt.

99 You should choose the correct Form for each printer else AVImark may not print correctly
(i.e. HP Laser Jet 1200 requires Letter or Picture; a Dymo label printer may use 30258
diskette). On printers that have a power management function, you must disable “Sleep
Mode” If Sleep Mode is not disabled, you may experience various issues when printing
from AVImark. Some printers have extra software used for monitoring status of the printer.
If you experience problems, please remove the printer software and try re-installing only
the driver for the printer. DO NOT “capture” printer ports.
99 AVImark does not work properly with Auto printers or redirected printers.

Required Operating System Settings

AVImark requires that you make certain settings in Windows for our application to function properly.
We provide instructions for only our recommended operation systems.

Suggested Settings:
99 Keep your drivers up to date for printers and any other devices.
99 Stay up to date with all Windows updates.
99 Keep your router and peripherals firmware up to date.
99 Make sure computers are connected at the same speed duplex (example: 100 mbs or 1 gbs).
99 When you connect to your network it will prompt for the type of network. Select work network
for best results.

Networks not up to date may experience some of the following issues after updating AVImark to a
higher version:

99 Printer drivers may need to be updated, printer settings changed, etc.

99 Word processing software may need to be reinstalled and/or updated, etc.
99 Operation system settings may need to be adjusted
99 Sharing issues may need to be address

While AVImark will do what it can to assist you in making the changes needed, it may become necessary
for you to retain the services of a network or computer consultant to make some of these changes.

If you have any question, please contact Technical Support at 877-838-9273.

Recommended Settings | 6
Write Caching
1. Open the Control Panel.
2. At the top right make sure your view is by Categories .
3. Select Device Manager.
4. Under Disk drives double-click to expand.
5. Double-click on the drive and go to the Polices tab.
6. Uncheck Enable write caching on the device.

Display Settings
AVImark requires you set the resolution of your display to either 800x600, 1024x768 or higher resolution
with a color quality of 32-bit. You should set the DPI setting to Normal size (96 DPI). AVImark recommends
18” or larger monitors.

1. Open the Control Panel.

2. When the Control Panel appears, click on the Display icon.
3. In this window your text size (DPI) should be set to Smaller.
4. To the left you will see “Adjust resolution” and “Calibrate color”.
5. If AVImark does not display correctly on your monitor, you should choose a different resolution
or color quality.
6. After you have made the appropriate display settings, click OK at the bottom of the window to
save the new settings. Windows may prompt you to restart your computer.

You may expand any screen in AVImark using the mouse to drag outward and downward. This feature is
only available in 1024x768 screen resolution.

Power Options
1. Open Control Panel.
2. Click Power Options.
3. Select High Performance.
4. Click Change power-saving settings.
5. Click Change plan settings.
6. Set the Computer to Sleep set to Never.
7. Click Change Advanced Power Settings.
8. Select 0 Minutes for turn off hard disk after.
9. Select Never to Minutes for sleep after.
10. Select 0 Minutes for hibernate after.
11. Click OK.

Recommended Settings | 7
Sync Center
AVImark recommends turning offline files off.

1. Go to Control Panel.
2. Select Sync Center.
3. At the top left select Manage offline files.
4. If it gives you the option to disable offline files, select it.
5. Windows will prompt you to restart your computer afterward.

Windows Firewall
The following information concerning the Windows Firewall applies to all computers.

99 AVImark.exe
99 AVImarkServer.exe
99 Update.exe
99 Upgrade.exe
99 MPS.exe
99 IntelligentInventory.exe

By adding the AVImark.exe and Update.exe, you have allowed AVImark to connect to the update server,
send e-mails, use the data safer, and download utility programs.

99 Also, make sure the File and Printer Sharing check box is checked.
99 If you cannot open the Windows firewall, make sure these services are running:
o Windows Firewall/Internet Connection Sharing
o Remote Procedure Call (RPC)
o Event Log

If you are not familiar with starting and stopping services, you should contact your local technician.
AVImark Technical Support cannot assist with starting and stopping Windows Services.

Password Protected Sharing

AVImark works best with the Password Protected Sharing turned off or have all your computers on the
network share the same Windows user name and password.

1. Open the Control Panel.

2. Select Change advanced sharing settings.
3. Expand the network profile you use (normally under All Networks).
4. Select the options Turn Off Password Protected Sharing.
5. Select Save changes at the bottom.

Recommended Settings | 8
Power Management On Your Network Card
To check network card Power Management, follow the steps below.

1. Got to the Control Panel.

2. Click Device Manager.
3. Double-click on Network Adapters.
4. Double-click on the network card listed (could be more than one).
5. Go to the Power Management tab.
6. Un-check Allow the computer to turn off this device to save power.

Adding Your Server Name to the Internet Explorer Trusted Intranet Sites
1. Go to Control Panel.
2. Click on Internet Options.
3. Click on the Security tab.
4. Click on the Local intranet option.
5. Click on the Sites option.
6. Click the Advanced button.
7. In the Add this website the zone: type in \\ then the name of your server computer (ex. \\
server).
8. Click the Add button.
9. Click Close.

Suggested Settings for Windows 7 and Above

1. Open the Control Panel.
2. Click on Folder Options.
3. Click the View tab.
4. Scroll to the bottom and un-check Use Sharing Wizard.
5. Click OK.

AVImark will not function properly unless the user account logged into Windows is a member of the local
Administrators group or the Power Users group. For networks running a domain controller, the same rule
applies to domain user accounts. Lastly, a Windows Guest or Limited User account will not work with
AVImark.

Recommended Settings | 9
Recommended Anti-virus Software Settings
WE do NOT recommend any type of security suite or security package containing more than just anti-
virus. We do not recommend ANY SPECIFIC anti-virus program. As long as the anti-virus you choose has
the ability to add exceptions and does not contain a software firewall.

Settings you will want to set for your anti-virus.

1. Disable the Smart Scan feature (if applicable).
2. Disable the Office/Word plug-in (if applicable).
3. Exclude all AVImark folders or the following extensions from the real time scanning (*.DA$,
*.DI$, *.IX$, *.OR$, *V2$, *.P2$*.O2$, and *.VM$).
4. Exclude the AVImark.exe, AVImarkServer.exe, AVImarkGuardian.exe, update.exe, upgrade.exe
from any “real-time” scanning.

We would recommend that you visit your anti-virus’ website for information on how to add the AVImark
files to the exclusion list.

You may also take a look at the following Microsoft Knowledge Base article that discusses slowness
issues with anti-virus due to scanning Windows files and what files you may exclude for Windows to
get better performance. This is a suggestion, not something that AVImark requires. https://support.
microsoft.com/en-us/kb/822158

Sharing AVImark
Before trying to share the AVImark folder, you should disable the Sharing wizard or simple file sharing.

With the sharing wizard or simple file-sharing disabled, when you select an AVImark folder, right-click the
folder, and click on Share. Windows opens the folder’s properties dialog box and displays the Sharing
tab. To create or modify a network share using advanced settings, follow these steps.

1. On the Sharing tab, click Advanced Sharing to display the Advanced Sharing dialog box. Select
Share This Folder. The share name should default to AVImark. If the share name is different,
please type AVImark in the share name.
2. Click on the Permissions button. Make sure the Groups and User names window contains
“Everyone”. Select “Everyone”, check the box that reads Full Control under allow, and click the
OK button. Click the Security tab, select “Everyone”. If you do not see ‘Everyone’, click Edit then
type the name everyone. Click Check Names. This should underline it and click OK, and check
the Full Control box.
3. Click OK. You have now shared AVImark on your network.

Although not recommended, if you specify individual User accounts, they MUST have Full Control sharing
and security permissions over the AVImark directory and files.

Recommended Settings | 10
Disable IPV6 Network Protocol
1. Open the Control Panel.

2. Select Network and Sharing Center.

3. Right-click the connection for which you want to disable IPV6, and select Properties.

4. Uncheck Internet Protocol Version 6 (TPC/IPV6) and click OK.

Creating Shortcuts to AVImark

When creating the AVImark icon on your workstations, AVImark requires a simple shortcut with a UNC
path (i.e. \\your server name\your share name\avimark.exe)

To create a shortcut icon on each workstation, go to the Windows desktop, then:

1. Click on your Start button and type \\ then the name of your server computer.
2. Hit Enter.
3. Locate the AVImark share folder and double-click on it.

This will show all of the contents of the AVImark folder. In the AVImark folder at the top of your
window, you should see a menu.

4. Click on the tab labeled “View” then click “Details”.

This will list the contents in an easier way to view. Look for the icon labeled AVImark or AVImark.
exe. The Type column should indicate “Application”.

5. With the mouse pointer on the icon, right-click | Send To | Desktop (create shortcut).

This will create an AVImark icon on your Windows desktop on the workstation.

Network
If you are using AVImark for Windows on more than one computer, please have a reputable network
technician review these requirements with you. It is imperative that the chosen network technician
follow the specifications required by AVImark. If you do not correctly follow these specifications, you
may experience slowness, errors, or even computer lockups.

Recommended Settings | 11