HOME SECURITY

WIRELESS HD CCTV USER MANUAL

SYSTEM

PLEASE READ THIS MANUAL CAREFULLY BEFORE

OPERATING THE SYSTEM.
RETAIN FOR FUTURE REFERENCE.
ERA CCTV Contents

CONTENTS
SAFETY INSTRUCTION ------------------------------------------------------------ 3
1. INTRODUCTION---------------------------------------------------------------- 5
1.1 Features ------------------------------------------------------------------ 5
2. BOX CONTENTS --------------------------------------------------------------- 5
3. GETTING TO KNOW YOUR DEVICE ------------------------------------------- 6
3.1 LCD Monitor Overview -------------------------------------------------- 6
3.2 Cable Connector --------------------------------------------------------- 7
3.3 Mini DVR ----------------------------------------------------------------- 7
3.4 Remote Control ---------------------------------------------------------- 8
3.5 Camera Overview -------------------------------------------------------- 8
4. SETTING UP YOUR DEVICE ---------------------------------------------------- 9
4.1 Introduction -------------------------------------------------------------- 9
4.2 Camera Positioning ----------------------------------------------------- 9
4.3 Cables --------------------------------------------------------------------- 11
4.4 Connecting to your home network-------------------------------------- 11
5. USING YOUR DEVICE WITH YOUR SMARTPHONE -------------------------- 12
5.1 Installing the App---------------------------------------------------------- 12
5.2 Using the App ------------------------------------------------------------ 12
5.3 Using your device with a TV/Monitor----------------------------------- 13
6. SETUP WIZARD ----------------------------------------------------------------- 14
6.1 Introduction -------------------------------------------------------------- 14
6.2 Date & Time ------------------------------------------------------------- 14
6.3 Format SD Card---------------------------------------------------------- 14
6.4 Live Display -------------------------------------------------------------- 15
6.5 Recording Mode --------------------------------------------------------- 16
6.5.1 Manual Recording Mode ------------------------------------------ 16
6.5.1.1 All Camera’s----------------------------------------------- 16
6.5.1.2 Single Recording Mode------------------------------------ 16
6.5.2 Scheduled Recording Mode --------------------------------------- 17
6.5.3 Motion Detecting Recording Mode ------------------------------- 17
6.6 Playback Operation ------------------------------------------------------ 18
6.7 Camera Pairing ----------------------------------------------------------- 18
7. SPECIFICATION ---------------------------------------------------------------- 19
8. TROUBLESHOOTING ---------------------------------------------------------- 21
9. MONITOR SYSTEM MAP ------------------------------------------------------ 22

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ERA CCTV Overview

Wireless Bullet
Camera

OR

7” LCD Monitor
With built in DVR
OR

Wireless Dome
Camera

DVR

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ERA CCTV Safety

SAFETY INSTRUCTION
This device has been manufactured in accordance with international safety standards. Please
read the enclosed safety information and installation guide fully before proceeding and retain
for future use.

1. Unpack all components carefully and check box contents. If any items are missing, please
return the product in its original packaging to your retailer.
2. Install in accordance to manufacturer’s instructions.
3. Use only attachments and accessories specified by the manufacturer.
4. Do not install next to a water source, any heat source, in direct sunlight and do not block
any ventilation openings. As this is a wireless device communicating over Wi Fi network,
please avoid installing near fridges, microwaves and cookers, as electrical interference may
occur.
5. Ensure products are fixed to a suitable, stable surface to prevent accidental falls and damage
to the products.
6. Products are fitted with ventilation openings to the rear, which should not be covered at
any time. This product should not be fitted in a built in installation unless proper
ventilation is provided (min. 10 cm).
7. Safeguard the power cord by observing the following information:
- Do not modify or manipulate the power cable or plug.
- Do not allow anything to rest on the power cord and do not position where there is a risk
of the cable being stepped on.
- Ensure the mains cable is positioned away from any heating equipment, damp or moisture.
8. This product is equipped with a 3 wire grounding plug. Only operate this device using the
appropriate power source as detailed on the back of the product. If you are unsure please
contact your electrician. Disconnect the device from the power supply before carrying
out maintenance or installation.
9. Never open the housing or power supply unit. Do not insert any object into the product,
as this could lead to an electric shock.
10. If any of the following occur, unplug this product from the wall and contact our helpline:
- Power cord or plug is damaged.
- Liquid has been spilled into the product.
- Product does not operate normally, when the operating instructions have been followed.
- Product has been dropped or damaged.
11. Unplug the product from the wall before cleaning. Carefully clean surface with a soft,
damp cloth, taking care not to scratch the surface finish. Do not use any liquid or aerosol
cleaners.

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ERA CCTV Safety

Explanation of symbols
The triangular high voltage symbol is used to warn of the risk of injury or health hazards
(e.g. caused by electric shock).

The triangular warning symbol indicates important notes in these operating instructions
which must be observed.

This symbol indicates special tips and notes on the operation of the unit.

Important Information

All guarantee claims are invalid in the event of damage caused by non compliance with
this user guide. We cannot be held liable for resulting damages.

In the event of material or personal damage caused by improper operation or non-

compliance with the safety information, we cannot be held liable. All guarantee claims
are void in such cases.

CAUTIONS

NEVER REMOVE THE BACK COVER

Removal of the back cover should be carried out only by qualified personnel.
KEEP IN A WELL VENTILATED PLACE
Ventilation holes are provided on the cabinet to prevent the temperature from rising.
Do not cover the unit or place anything on the top of the unit.
AVOID HEAT
Avoid placing the unit in direct sunshine or near a heating appliance.
TO ELIMINATE EYE FATIGUE
Do not use the unit against a bright background and where the sunlight or other light
sources will shine directly on the monitor.
BE CAREFUL OF HEAVY OBJECTS
Neither the monitor itself nor any other heavy object should rest on the power cord.
Damage to a power cord can cause fire or electrical shock.

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ERA CCTV Introduction

1. INTRODUCTION
Thank you for purchasing ERA CCTV. Your new wireless security system has been designed for
ease of installation and incorporates a range of features to secure your home.
Additional cameras can be purchased separately to extend the system.

1.1 Features
MONITOR/ MINI DVR
MPEG4 compression, support VGA and HD with two kinds of resolution
Support SDHC up to 64GB
Multiple recording modes
Up to 200m wireless transmission range
Supports 4 channel auto switching
Supports 2 split/ 4 quad image view
Interference free, secure and private signal camera
VGA resolution: 640x480, HD resolution: 1280x720
Network

CAMERA
1.3 Mega pixels
IR LED for night vision
With automatic IR cut
Built-in microphone

2. BOX CONTENTS
INSIGHT USER’S MANUAL
CCTV System

PLEASE READ THIS MANUAL CAREFULLY BEFORE

OPERATING YOUR SET.
RETAIN IT FOR FUTURE REFERENCE.

User Manual and Window Sticker Monitor or Mini DVR

Bracket (for Monitor) Remote Controller Camera

DC12V/1/25A Power DC5V/1A Power Adaptor AV output cable

Adaptor (for Monitor) (for Camera/ Mini DVR) (for Mini DVR)

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ERA CCTV Product Overview

3. GETTING TO KNOW YOUR DEVICE

3.1 LCD Monitor with built in DVR

Front Side

12

14

15

Menu Rec Quad TV-Out

2 4 7 8 10

1 3 5 6 9 11

1 IR Sensor: 8 button:
Remote control sensor. In the on screen menu, press to select setting
2 MENU button: item or decrease the parameter. In live or
Press to enter or exit the Main menu playback mode, press to decrease the volume.
3 REC/STOP button: 9 QUAD button:
Press to enter or exit the Recording mode. Short press to toggle between CH1 - CH4
4 button: 10 TV OUT button
In “Playback/Video” menu, press to play or 11 LED indicator:
pause the selected file The LED lights turn blue when the power is
Enter to sub-menu under main menu. turned ON.
5 button: 12 RF Double Antenna:
In the on-screen menu, press to select setting Sends and receives signals to or from the
item. camera. Double Antenna: to enhance the
During playback mode, use to select the sensitivity and date rate.
previous file. 13 Bracket
6 button:
In the on-screen menu, press to select
setting item.
During playback mode, use to select the next
file.
7 button: 14 SD card socket:
In the on screen menu, press to select setting Insert SD card into the socket for both video
item or increase the parameter. In live or and audio recording.
playback mode, press to increase the volume. 15 Mini USB socket

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ERA CCTV Product Overview

3.2 Cable Connector (Monitor)

1 Video Output:
Connect the included A/V cable to view video
From the receiver on the TV or monitor.
2 DC power outlet: DC 12V/1.5A
3 Rj45: Internet connection

1 2 3

3.3 Mini DVR

Front Rear Top
10 12

1 2 3 4 5 6 7 8 5
9 13 11 14 15

1 LED Indicator 11 “ ” Button: In the on-screen menu, press

2 IR Sensor to select setting item. In playback mode, use
3 SD Socket the button to fast-forward.
4 Mini USB socket In single mode, press to increase the volume.
5 Antenna 12 “ ” Button: In the on-screen menu, press
6 DC Power input socket to select setting item or increase the
7 Audio & Video output parameter. In live or playback mode,
8 RJ45 Internet connection press to increase volume.
9 “PLAY/ENTER” button: Play or pause the 13 “ ” Button: In the on-screen menu, press
selected file under “Playback/Video” to select setting item or decrease the
menu, Press to select parameter. In live or playback mode,
SINGLE/QUAD/AUTO display mode. press to decrease volume.
10 “ ” button: In the on-screen menu, 14 “MENU/ESC” Button: Press to enter or exit
press to select setting the main menu. Press to return to the main
item. In playback mode, use the button to menu or exit playback mode.
rewind. In single mode, press to decrease 15 “REC/STOP“ Button: Press to enter or exit
the volume. recording mode.

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ERA CCTV Product Overview

3.4 Remote Control

1 “Power” button: Power on/off the display screen.

2 “CH1-CH4” button: Single image view mode.
1 3 “QUAD” button: Quad image view mode
4 “REC/STOP“ button: Press to enter or exit recording mode.
2 3
5 “AV” button: Press to output audio/video. When outputting audio
and video, the LCD screen will turn black. Press AV button again to
return to LCD mode.
4 9 5
6 “ ” Button: Play or pause selected file under “Playback/Video” menu.
“ ” Button: In the on-screen menu, press to select setting item.
8 6 7 7 In playback mode use to fast-forward. In Single mode use to the change
11 10 12
channel.
8 “ ” Button: In the on-screen menu, press to select setting item. In
playback mode use these buttons to fast-forward and rewind. In Single
mode use these buttons to change channel.
9 “ ” Button:
In the on-screen menu, use buttons scroll up and down. In live or playback mode use these to
increase/decrease the volume.
10 “ ” Button:
In the on-screen menu, use buttons scroll up and down. In live or playback mode use these to
increase/decrease the volume.
11 “MENU“ button: Press to enter or exit the main menu.
12 “DEL” button: Use to delete any unwanted files.

3.5 Camera Overview

1
2

3
2
4
5
6 3
7

1 Camera Antenna: Sends and receives 5 Pairing Button

signal from receiver. 6 Microphone: Transmit voice into digital
2 Lens signal.
3 IR LEDS: Light up the filmed area. 7 DC Connection
4 Bracket: To mount the camera on to a
wall or other surface.

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ERA CCTV Installation

4. SETTING UP YOUR DEVICE

4.1 Introduction
Careful consideration should be taken when deciding the best place to install the cameras and
recording devices. Please read safety instructions on page 1 before proceeding with installation,
the below tips may also offer some guidance.

4.2 Camera Positioning

Please take the following factors into consideration when installing cameras.

Distance from the camera to the DVR

Ensure that the cameras are within the wireless range

Lighting Conditions
Ensure that cameras have adequate lighting to record the target area.
For the best results do not point the camera towards a light source.
It is recommended to clean the camera lens periodically to ensure picture
quality is consistent

Environmental Conditions
Ensure the cameras aren’t subject to any excessive heat

Target Area
Ensure cameras are positioned to provide ample coverage. Consider blind
spots and mounting the camera in an elevated position for a high vantage
point and to keep out of the reach of burglars and vandals.

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ERA CCTV Installation

Front of house/door Back of house/door

Ideally the camera would be positioned
Recommended to install where the roof to view the entire garden, if you have a
meets the walls, this will shelter the larger garden you may want to consider
camera and maximise the target area. using 2 cameras.

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ERA CCTV Installation

Side of house/garage Indoors

If you want to cover a side entrance or Ideally an indoor camera should be placed
blind spot that the front and rear camera in areas of high traffic and close to the
can’t see you may want to consider an main entry/exit points. e.g. hallways.
additional camera to the side.

1
2
4.3 Cables
3
Please
4 refer to
the safety guidelines for information on the cables and power. It is important that
any power cables are managed safely and protected from damage.

4.4 Connecting to your home network

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ERA CCTV Mobile App/AV

1 Connect the monitor/ DVR to your home wireless router using a network cable.
2 Press “MENU” > “System Setting” and select “Network”.
3 Select “Dynamic IP”
4 Press “PLAY”.

5. USING YOUR DEVICE WITH A

SMARTPHONE
5.1 Installing the App

1 Ensure your smartphone is connected to your home network (Wi Fi).

2 Download the app “ERA CCTV” from your android market or the
Apple Store using your smartphone.

5.2 Using the App

1 Once downloaded open the App and select “Add Camera”
2 Press the “search” arrow and the UID reference of the product should appear.
3 Select the UID. It will ask for the password. The default password is 000 000.
We recommend changing the password as soon as possible for security (this setting
can be found in Advanced Settings, Password).

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ERA CCTV Content

4 If the UID does not appear automatically after search you can add a camera manually by
selecting “Add camera”. Enter the UID reference and default password. To find the UID
reference use your CCTV device and press “MENU” > “System Info” and select “Network
Info”
5 If you want to change camera resolution in the app press “Edit Camera”
6 Stored recordings are found in the “Event Menu”.
7 Alternatively by selecting the camera button you can take a snapshot.

5.3 Using your device with a TV/Monitor (AV output)

1 Use the specific output cable provided
2 Press “MENU” > “System Setting” and select “Video Out”
3 Select “PAL” or “NTSC” (depending on the country).
4 Press the “TV-OUT” button to transfer the signal to the other monitor.
5 Press the “TV-OUT” button to return to the LCD display (CCTV Monitor).

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ERA CCTV Setup

6 SETUP WIZARD
6.1 Introduction
When purchased as a kit the cameras are automatically pre-paired to the monitor/DVR. If you have
purchased additional cameras please go to section 6.7 Camera Pairing before proceeding.

NOTE: It’s highly recommended to pair the cameras to the receiver before permanently mounting
the cameras.

6.2 Date & Time

Before using the system for the first time please ensure you set the correct date and time for recording
purposes and to enable the use of the video search function.

1 Press “MENU”
2 Select “System Setting”
3 Select “Date and Time”
4 Use the arrows to set the correct date and time.
5 To confirm setting press “PLAY”
6 To exit press “MENU”.

6.3 Format SD Card

1 CAUTION: All data will be deleted after formatting the SD card

2 Press “MENU”
3 Select “System Setting”
4 Select “Format”
5 Select “YES” to confirm formatting by pressing “PLAY”

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ERA CCTV Setup

6.4 Live Display

Press the “NEXT” button to view each camera channel (1 to 4) individually. When more than one
camera is in use press “QUAD” to view all paired cameras.

1 Signal indicator - The signal indicator shows the strength of the connection to the camera.
2 Channel indicator - Displays the current channel number. Press “ CH1/ CH2/CH3/ CH4”
on the remote control to switch between the available channels.
3 Camera resolution display
4 Recording indicator - When the receiver is recording, the red indicator “REC” will be shown
on the LCD screen.
5 Date & time display
6 SD card indicator - When an SD card is inserted into the SD card slot, the indicator will be
shown on the LCD screen.

Signal Strength Indicator Warning

Perfect None
Signal Indicator Good None
Fair Low signal
Low Low signal
No Signal No signal

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ERA CCTV Setup

6.5 Recording Mode

The system is designed for SD card recording. Before recording insert the SD card (up to 64 GB
capacity) into the SD card slot. Files are recorded in .ASF format and can be played in e.g.
Windows Media Player.

The system supports three recording modes “Manual”, “Scheduled” or “Motion Detection”.

6.5.1 Manual recording mode

6.5.1.1 All cameras

1 If you want all cameras to record manually, view all cameras on the monitor by pressing
“QUAD”.
2 Press “REC” to start all cameras recording.
3 Press “REC to stop all cameras recording.

Press “REC” again to exit the record mode.

6.5.1.2 Single recording mode

1 If you want a single camera to record manually, view the wanted camera on the monitor by
pressing “QUAD” and use the previous and next buttons to choose the correct camera.
2 Press “REC“to start recording. A file will automatically be created every 5, 10 or 15 minutes.
3 To select time interval go to ”File Section” by pressing “MENU” > “Record Setting” and
select“File Section”.
4 Press “REC” to stop recording.

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ERA CCTV Setup

6.5.2 Scheduled Recording Mode

1 To schedule a recording press “MENU” > “Record Setting” and enter “Schedule Record”.
2 Enter the schedule settings by pressing “PLAY”
3 Choose one or more cameras to record by using the previous and next button and accept
by pressing “PLAY”.
4 To set start and end time use the next button to jump to time setting.
5 To set start and end time use the up and down buttons.
6 To choose the day or recording use the next button to jump to day setting.
7 Select day by pressing “PLAY”. It is possible to choose more than one day.
8 To confirm the recording go to “SET” by using the next button and press “PLAY”.
9 To view your scheduled recordings you can browse through the calender by using the
previous and next buttons. Please note that the date and time have to be set correctly
to ensure the successful scheduled recording (see 6.4 for date and time setting).
10 To delete a scheduled recording simply create an identical scheduled recording and press
“DEL” instead of “SET”.
Start time:
record start time

End Time:
record end time

6.5.3 Motion Detecting Recording Mode

In this mode the receiver starts recording when motion is detected by any activated camera

1 To activate a camera press “MENU” > “Record Setting” and select “Record Mode”.
2 Use the up and down buttons to select a camera; and then using the previous and next
buttons select the mode “Motion”.
3 Enter the settings by pressing “PLAY”
4 NOTE: To adjust the sensitivity of the motion detection go to “Motion Detection” in the
“Record Settings” menu. Use the up and down buttons to select a camera and previous and
next buttons to select the level of sensitivity.

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ERA CCTV Setup

6.6 Playback Operation

1 To view recorded files press “MENU” and select “Playback”. Open the created folder by
pressing “PLAY”.
2 Browse through the recordings using the up and down buttons. A recording is selected with
the “PLAY” button.
3 To play or pause the recording use the “PLAY” button.
4 To rewind or fast-forward the recording use the previous and next button. To increase the
speed press multiple times.

6.7 Camera Pairing

When purchased as a kit the cameras are automatically pre-paired to
the monitor/DVR. You only need the following information, if you
have purchased additional cameras.

NOTE: It’s highly recommended to pair the cameras to the receiver

before permanently mounting the cameras.

The pairing function assigns each camera to a different channel on

the wireless receiver (up to 4 cameras in total) and enables you to
configure additional cameras.
1 Turn on the Monitor/DVR and cameras by connecting them
to power outlet with the supplied power adapter. If using DVR
please connect to external monitor for setup using “AV Output”.
2 Press the “menu” button on the monitor/DVR (or the remote
control) and select “Camera
Setting”. To select press “PLAY”.
3 Select “Pairing”
4 Select appropriate camera channel, e.g. CAM1 (scroll using the
previous and next arrows).
5 A message will be displayed on the monitor screen. A timer on
the monitor will count down from 30 to 0, you must press the
“Pair” button on the camera power cord during this time to
successfully pair the camera. If the button is not pressed during
the countdown “Par Fail” will be displayed and the pairing
will be unsuccessful.
6 Repeat for each additional camera.

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ERA CCTV Specification

7. SPECIFICATION
Monitor

Item Parameter
Display Screen 7”TFT LCD (16:9)
System Resolution 800(H) X RGB X 480(V)
Video Standard PAL / NTSC
Wireless Frequency range 2.400GHz ~ 2.483GHz
Video & Audio Receiving range Up to 200m line of sight
input Receiving sensitivity -89dBm 4M mode Dev=1MHz
Video output 1ch CVBS 1.0Vp-p, impendance 75Ω
AV Output
Audio output No
Record Picture compression MPEG4
& Recording format .ASF
Playback Recording mode Manual / Schedule / Motion detection
Local Real time encoder typically at VGA 30FPS @64MHz, HD 20FPS @96MHz
Framerate
PC playback 30FPS @ VGA, 30FPS @ HD 720p
Mini USB Used for software update (for manufacturer use only)
SD card 64GB max.
Connector Power supply DC12V/1.25A
Power consumption 6W max.
Operating temperature 0°C ~+ 50°C
Operating humidity 10%~90%
Environmental Atmosphere pressure 86kpa ~ 106jps
Dimensions 183mm x 136mm x 30mm
Weight (without package) 470g

Mini DVR

Item Parameter
System Video standard PAL / NTSC
Frequency range 2.400GHz ~ 2.483GHz
Wireless
Auto switching dwell time 5 seconds
Video & Audio
Receiving Range Up to 200m line of sight
input
Receiving sensitivity -89dBm
Video output 1ch CBVS 1.0Vp-p, impendance 75Ω
AV Output
Audio output 1ch audio output, impendance 600Ω
Picture compression MPEG4
Record
Recording resolution VGA / QVGA
&
Recording mode Manual / Schedule / Motion detection
Playback
Frame rate 30FPS @ 320x240 QVGA (Max) 25FPS @ 640x480 VGA (Max)

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ERA CCTV Specification

Mini DVR
Mini USB Connector for software update (manufactory use only)
Connector
SD card 64GB max
Power Supply 100-240V~50/60Hz 5V/1A
Power Consumption 4W max.
Operating Temperature -20°C ~ +50°C
Environmental
Operating Humidity 10% ~ 90%
Atmospheric Pressure 86Kpa ~ 106Kpa
Dimension (W*H*D) 100mm x 25mm x 80mm
Weight (without package) 120g

Camera

Item Parameter
Image Sensor Type 1/4” colour CMOS image sensor
Effective Pixel 1280 x 720
Lens f=3.6mm
IR LED 24pcs, Ø5mm
System AGC Auto
Electronic Shutter 1/60 ~ 1/15,000 sec
White Balance Auto
TX Power 17dbm @ room temperature
Environmental Rating IP65
Power Supply DC5V/1A
Power Consumption 3W max
Operating Temperature -20°C ~ +60°C
Environmental
Bullet Camera Dome Camera
Dimension (W*H*D) 95mm x 140mm 80mm x 100mm
Weight (without package) 327g 297g

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ERA CCTV Troubleshooting

8. TROUBLESHOOTING
If you have problems with the system, there is often a quick and simple solution.
Please try the following.

Problem Solution
1 Check all connections to the camera. Make sure the adapter
No picture from a camera is plugged in.
2 Make sure that the receiver is ON.
3 Make sure that the camera is in range of the receiver

1 Move the camera closer to the receiver.

The picture is dropping 2 Try repositioning the camera, receiver or both to improve
reception.

1 Increase the volume when there is no sound.

2 Make sure that there is sound within range of the camera
Audio Problems microphone.
3 If the unit emits a loud screeching noise (audio feedback),
move the camera or receiver farther apart.

Lower frame rate is the usual cause for a choppy picture

(i.e. 10 frames per second vs 20 frames per second).
Choppy picture
Try moving the camera closer to the receiver or remove any
obstructions that may be causing interference.

1 Make sure the SD card is inserted into the SD card slot correctly.
Recording problems 2 Check the memory of the SD card is not full.
3 Make sure the size of your SD card is compatible with the system.
The system can support up to a 64GB SD card
1 Check that the RJ45 connector is properly connected to the router.
2 Ensure wireless adaptor is set to obtain IP address automatically.
Can’t view via smartphone
3 If you use a fixed IP setting, check whether your settings match the
same as your network.

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ERA CCTV System Map

9. MONITOR SYSTEM MAP

Pairing
Camera Setting Camera on/off
Camera Resolution
Camera Brightness

Date & Time

Video Out
Format
Default Setting
System Setting
Alarm

Main Menu Upgrade

Language
Network

SD Card Info
System Info Version Info
Network Info

Playback
Record Mode
Motion Detection
Record Setting
File Section
File Overwrite

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 Guarantee*
At ERA we take great pride in the quality of our products. Our
technology achieves outstanding performance and durability and
we can therefore offer a limited guarantee.

In the event of any material defects in any product manufactured

by us due to faulty design, materials and/or workmanship, and
which arises following correct installation and during normal use
in accordance with our instructions, as included in product
packaging, within the period of two years from the date of your
purchase, we will either repair, provide a replacement product or
substitute your product with an equivalent product free of charge
from our then current range.

Conditions
In order to take advantage of our guarantee, you must comply with
the following conditions:-
1. This limited guarantee is not transferable and is extended only
to, and is solely for the benefit of, the original purchaser of the
product. Please retain your dated sales invoice as proof of purchase
and forward this to us if you wish to make a claim under this
guarantee.
2. Products must be installed, maintained, used and cleaned in
accordance with our instructions otherwise the guarantee will be
invalidated.
3. The product must not be damaged or modified in any way nor
must it have been subjected to any unauthorised repairs.

Exclusions
1. This guarantee does not cover the cost of any removal or
installation of products, damage due to fair wear and tear, misuse,
abuse or customer negligence, damage caused by unauthorised
modifications, use or repair, and failure to follow cleaning and
maintenance instructions. The guarantee will not cover the loss of
any stored data on your product.
2. This guarantee is in addition to your contractual and statutory
rights and does not affect your statutory rights.

To Make A Claim
Please send the product together with details of your claim in
writing, including your original dated sales invoice, the name of
the re-seller and the product name and number within two years
of the original date of purchase, to the following address:

Electronic Warranty Claim, ERA, Straight Road, Willenhall, West

Midlands WV12 5RA.

If your claim satisfies our Conditions, and is not subject to any of

our Exclusions, we shall notify you in writing and either repair,
replace or provide you with a substitute equivalent product free
of charge. *Terms and conditions apply.

HOME SECURITY
24/7 Technical Helpline: 01204 782 666
ERA, Straight Road, Short Heath, Willenhall,
West Midlands, WV12 5RA, England.
[email protected] www.erahomesecurity.com