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Huawei Igwb User Manual

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164 views68 pages

Huawei Igwb User Manual

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Catherine Higino

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HUAWEI iGWB

User Manual Contents

Contents

1 Routine Maintenance Overview.............................................................................................1-1

1.1 Safety Operation Guidance.............................................................................................................................1-2
1.1.1 Warning Signs and Safety Signs............................................................................................................1-2
1.1.2 ESD Prevention......................................................................................................................................1-2
1.2 Classification of Routine Maintenance...........................................................................................................1-4
1.3 Principles of Routine Maintenance.................................................................................................................1-4
1.4 Tasks and Periods............................................................................................................................................1-5
1.5 Routine Maintenance Tools............................................................................................................................1-6
1.6 Requirements on Maintenance Personnel.......................................................................................................1-6
1.6.1 Professional Knowledge and Skills........................................................................................................1-7
1.6.2 Knowledge of the System and Networking............................................................................................1-7
1.6.3 Skills in Operating the Devices..............................................................................................................1-7

2 Dangerous Operations..............................................................................................................2-1
2.1 Dangerous Operations on Hardware...............................................................................................................2-2
2.2 Dangerous Operations on Software.................................................................................................................2-3

3 Daily Maintenance.....................................................................................................................3-1
3.1 Checking Device Indicators............................................................................................................................3-2
3.2 Checking the Alarms.......................................................................................................................................3-3
3.3 Checking CDR Backup...................................................................................................................................3-4
3.3.1 Checking the CDR Backup on a Third-Party Server.............................................................................3-4
3.3.2 Checking the CDR Backup Between the Two iGWB Servers...............................................................3-6
3.3.3 Checking the CDR Backup on a Tape Drive.........................................................................................3-8
3.4 Checking Resource Usage.............................................................................................................................3-10
3.5 Checking the Link States...............................................................................................................................3-11
3.6 Checking and Replacing a Tape....................................................................................................................3-12

4 Weekly Maintenance.................................................................................................................4-1
4.1 Checking the States of the iGWB Devices......................................................................................................4-2
4.1.1 Basic Knowledge of the Processes on the iGWB Server.......................................................................4-2
4.1.2 Checking the Processes of the iGWB Server.........................................................................................4-4
4.1.3 Checking the File System on the iGWB Server.....................................................................................4-5
4.1.4 Checking the Services of the iGWB Server...........................................................................................4-5
4.1.5 Checking the Connection to the iGWB Client.......................................................................................4-6

Issue 06 (2009-02-25) Huawei Proprietary and Confidential i

4.2 Checking the Security Protection of the iGWB Server...................................................................................4-7

4.3 Backing Up Important Files............................................................................................................................4-8

5 Monthly Maintenance...............................................................................................................5-1
5.1 Checking the System Time on the iGWB Server............................................................................................5-2
5.2 Checking the Function of Sending Alarms.....................................................................................................5-2
5.3 Checking the Parameter Settings.....................................................................................................................5-3
5.4 Checking the Functions of Handling CDR Files.............................................................................................5-4
5.4.1 Checking the Receiving and Processing of the Original CDR Files......................................................5-4
5.4.2 Checking the Function of Sending Final CDRs.....................................................................................5-5
5.5 Cleaning the Magnetic Head of the Tape Drive..............................................................................................5-6

6 Yearly Maintenance...................................................................................................................6-1
6.1 Checking the Switchover of the iGWB...........................................................................................................6-2
6.2 Checking the Restart of the Devices...............................................................................................................6-3
6.3 Checking the Cable Connections....................................................................................................................6-4

7 Appendix......................................................................................................................................7-1
7.1 User Types of the iGWB.................................................................................................................................7-2
7.2 Directory Structures for Storing CDR Files on the iGWB Server..................................................................7-4
7.3 Directory Structure for the iGWB Server........................................................................................................7-6
7.4 Important Files of the iGWB Server...............................................................................................................7-8
7.5 Directory Structure of the iGWB Client.......................................................................................................7-10
7.6 Important Files of the iGWB Client..............................................................................................................7-10
7.7 Introduction to the iGWB Channels..............................................................................................................7-10
7.8 Maintenance Records....................................................................................................................................7-11
7.8.1 Daily Maintenance Records.................................................................................................................7-11
7.8.2 Weekly Maintenance Records..............................................................................................................7-12
7.8.3 Monthly Maintenance Records............................................................................................................7-13
7.8.4 Yearly Maintenance Records...............................................................................................................7-14
7.8.5 Emergent Faults Handling Records......................................................................................................7-15

8 Acronyms and Abbreviations..................................................................................................8-1

ii Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Figures

Figure 3-1 Backup Scheduled Jobs......................................................................................................................3-8

Figure 3-2 Scheduled Job Options.......................................................................................................................3-9
Figure 3-3 Backup File Name..............................................................................................................................3-9
Figure 4-1 Processes on the iGWB server............................................................................................................4-2
Figure 7-1 Directory structure for the original CDR files....................................................................................7-5
Figure 7-2 Directory structure for the final CDR files.........................................................................................7-6

Issue 06 (2009-02-25) Huawei Proprietary and Confidential iii

Tables

Table 1-1 Warning signs and safety signs............................................................................................................1-2

Table 1-2 Cases of body voltages.........................................................................................................................1-3
Table 1-3 Relationship between the electronic components and the voltages that can damage the electronic
components............................................................................................................................................................1-3
Table 1-4 Routine maintenance tasks by period...................................................................................................1-5
Table 1-5 Routine maintenance tools...................................................................................................................1-6
Table 2-1 Dangerous operations on the hardware components of the iGWB......................................................2-2
Table 2-2 Dangerous operations on software.......................................................................................................2-3
Table 3-1 Device indicators..................................................................................................................................3-2
Table 7-1 Planned OS users..................................................................................................................................7-2
Table 7-2 Planned iGWB users............................................................................................................................7-3
Table 7-3 Commands used by the users of the iGWB.........................................................................................7-3
Table 7-4 Directory structure for the iGWB Server.............................................................................................7-7
Table 7-5 Directory structures for the alarm files, log files, and status files........................................................7-7
Table 7-6 Important Files of the iGWB Server....................................................................................................7-8
Table 7-7 Directory structures for the alarm files, log files, and status files........................................................7-9
Table 7-8 Directory structure for the iGWB Client............................................................................................7-10
Table 7-9 Important files....................................................................................................................................7-10
Table 7-10 Channels of the iGWB.....................................................................................................................7-11

Issue 06 (2009-02-25) Huawei Proprietary and Confidential v

1 Routine Maintenance Overview

About This Chapter

This chapter describes the basic information that maintenance personnel must be acquainted
with, including safety operation guidance, classification of routine maintenance, principles of
routine maintenance, tasks and periods, routine maintenance tools, and requirements for
maintenance personnel.
Routine maintenance is preventive maintenance work. It is planned and performed on a routine
basis to check and maintain the condition of the devices. Through routine maintenance,
maintenance personnel can detect and remove the existing or latent faults of the devices. This
helps guarantee the safety, stability, and reliability of the devices.
1.1 Safety Operation Guidance
This section describes the warning signs and safety signs and ESD-preventive measures.
1.2 Classification of Routine Maintenance
Routine maintenance includes daily maintenance and periodical maintenance.
1.3 Principles of Routine Maintenance
To fully exercise the performance and functions of the devices, avoid various accidents, and
ensure long-term, safe and stable operation of the devices, maintenance personnel must learn
and comply with the following principles before performing routine maintenance.
1.4 Tasks and Periods
Based on different periods, routine maintenance includes daily maintenance, weekly
maintenance, monthly maintenance, and yearly maintenance.
1.5 Routine Maintenance Tools
This section describes the tools used for routine maintenance of the iGWB.
1.6 Requirements on Maintenance Personnel
Before performing routine maintenance, maintenance personnel must complete the training
courses given by Huawei. Through the training courses, maintenance personnel can be familiar
with the software structure, software operations, hardware structure, and hardware operations
of the iGWB devices. Also, maintenance personnel must comply with the required operation
regulations and industry safety regulations to ensure device safety and personal safety.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 1-1

1.1 Safety Operation Guidance

This section describes the warning signs and safety signs and ESD-preventive measures.

1.1.1 Warning Signs and Safety Signs

Warning signs and safety signs provide cautions or instructions on an operation basis.
1.1.2 ESD Prevention
ESD may cause severe damage to devices. To prevent ESD, proper measures must be taken
during operation, storage, and transportation.

1.1.1 Warning Signs and Safety Signs

Warning signs and safety signs provide cautions or instructions on an operation basis.
Table 1-1 lists the warning signs and safety signs on the devices.

Table 1-1 Warning signs and safety signs

Sign Description

Indicates to wear ESD-preventive wrist trap or

gloves before touching the devices.

Indicates to periodically clean the fan. Dust on the

fan surface may generate ESD that might damage
the devices and boards

Warns not to touch the swiftly spinning fan blades.

Otherwise, it may cause personal injury.

1.1.2 ESD Prevention

ESD may cause severe damage to devices. To prevent ESD, proper measures must be taken
during operation, storage, and transportation.

Causes of ESD
The average body voltage is approximately 200 pF. ESD is generated as we walk. How many
voltage do our bodies contain is determined by factors, such as the materials of the clothes we
are wearing, the materials of the floors, the surfaces of the materials, the indoor temperature,
and and the speed at which we walk.
Table 1-2 shows the body voltages in three different cases.

1-2 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Table 1-2 Cases of body voltages

Category Voltage (V)

Walking on an ESD-preventive carpet 12000~39000

Walking on an ESD-preventive floor 4000~13000

Sitting on a chair 500~3000

ESD Hazard
ESD may cause severe damage to electrical components. In addition, ESD may induce software
failures and thus cause malfunction of electronic switches. When the voltage of the ESD reaches
hundreds of or thousands of V, touching the electronic components may cause fatal damages to
the electronic components.

Statistics show that 60% of damaged boards are induced by ESD. If a person stays in a room
without ESD prevention measures for 12 seconds or more, the person can generate a 12 kV ESD
from the body. In this case, if the person directly touches the devices, the devices are severely
damaged.

Table 1-3 lists the relationship between the electronic components and the voltages that can
damage the electronic components.

Table 1-3 Relationship between the electronic components and the voltages that can damage
the electronic components

Component Voltage (V)

MOS integrated circuit 100-200

CMOS integrated circuit 250-2000

TTL circuit 300-1500

field effect transistor 380-7900

SCR 680-1000

ESD-Preventive Measures
Proper ESD-preventive measures must be taken to control or reduce ESD in the equipment room.

The ESD-preventive measures include but are not limited to the following:

l Cover the floor of the equipment room with ESD-preventive boards or carpets.
l Enforce dust-proof measures in the equipment room to prevent or reduce ESD
accumulation.
l Maintain the temperature and humidity at the required levels in the equipment room.
l Do not clean the ESD boards on the floor with floor wax. Remove the insulated oil film,
resin, and rubber attached on the ESD-preventive table pad, floor, and floor cushion. Clean
the floor cushion with neutral detergent or antistatic additive.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 1-3

l Label antistatic devices, tools, and ESD-sensitive materials with ESD-preventive signs.
Label antistatic grounding systems with grounding signs.
l Make sure that the devices are in direct contact with the floor. The grounding resistance of
the devices must be less than 10 Ω. This helps to eliminate ESD and thus prevent
electrostatic accumulation.
l Before operating the devices, maintenance personnel must wear the ESD-preventive
clothes and ESD-preventive wrist strap.
l Maintenance personnel must use ESD-preventive chairs.

1.2 Classification of Routine Maintenance

Routine maintenance includes daily maintenance and periodical maintenance.

Daily Maintenance
Daily maintenance refers to the simple operations carried out by maintenance personnel every
day, such as checking device states, checking the CDR backup, and checking the alarm system.
Daily maintenance serves the following purposes:
l To detect the alarms and defects of the devices in time and take proper measures to clean
the alarms or remove the defects. This helps reduce the device failure rate.
l To detect and handle the exceptions occurring when the billing system is running. This
helps reduce financial loss due to CDR loss.
l To learn the states of the devices and the network in real time. This helps improve work
efficiency in handling emergencies.

Periodical Maintenance
Periodical maintenance refers to the relatively complicated operations periodically carried out
by trained maintenance personnel, such as backing up files, checking the parameter settings, and
checking the iGWB switchover function.
Periodical maintenance serves the following purposes:
l To detect the defects of the devices in time (such as malfunction, performance degrading,
and aging) and to take proper measures to remove these defects.
l To maintain the devices in good condition and ensure safety, stability, and reliability of the
system.

1.3 Principles of Routine Maintenance

To fully exercise the performance and functions of the devices, avoid various accidents, and
ensure long-term, safe and stable operation of the devices, maintenance personnel must learn
and comply with the following principles before performing routine maintenance.
The principles of routine maintenance are as follows:
l Understand the importance of routine maintenance. Set up strict regulations for device
management and maintenance.
l Maintenance personnel must complete necessary training courses to gain the necessary
maintenance knowledge and operation skills. Also, maintenance personnel must comply

1-4 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

with the required operation regulations and industry safety regulations to ensure device
safety and personal safety.
l Maintenance personnel must keep the administrative passwords confidential and change
them regularly. The passwords must be classified into different levels and be allocated to
maintenance personnel based on the operation permissions of the maintenance personnel.
l Maintenance personnel must back up the data before modifying it, and record the
modification.
l Record all risky operations, such as iGWB server switchover and resetting the devices.
Confirm that the operations are feasible before performing them. Do not carry out any
operation until you take proper backup and emergency measures.
l Except the software provided by Huawei along with the devices, do not use other software
to query or modify the database directly. Otherwise, unexpected problems may occur.
l Perform routine maintenance based on the instructions given in this manual and record the
necessary information. If you encounter any tricky problem, contact Huawei Customer
Service.

1.4 Tasks and Periods

Based on different periods, routine maintenance includes daily maintenance, weekly
maintenance, monthly maintenance, and yearly maintenance.
Table 1-4 lists the routine maintenance tasks by period.

Table 1-4 Routine maintenance tasks by period

Maintenance Item
by Period

Daily 3.1 Checking Device Indicators

maintenance
3.2 Checking the Alarms

3.3 Checking CDR Backup

3.4 Checking Resource Usage

3.5 Checking the Link States

3.6 Checking and Replacing a Tape

Weekly 4.1 Checking the States of the iGWB Devices

maintenance
4.2 Checking the Security Protection of the iGWB Server

4.3 Backing Up Important Files

Monthly 5.1 Checking the System Time on the iGWB Server

maintenance
5.2 Checking the Function of Sending Alarms

5.3 Checking the Parameter Settings

5.4 Checking the Functions of Handling CDR Files

5.5 Cleaning the Magnetic Head of the Tape Drive

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 1-5

Maintenance Item
by Period

Yearly 6.1 Checking the Switchover of the iGWB

maintenance
6.2 Checking the Restart of the Devices

6.3 Checking the Cable Connections

1.5 Routine Maintenance Tools

This section describes the tools used for routine maintenance of the iGWB.
Table 1-5 lists the tools for routine maintenance.

Table 1-5 Routine maintenance tools

Tool Description

Thermometer It is used to measure the temperature.

Hygrometer It is used to measure the humidity.

Grounding resistance It is used to measure the grounding resistance.

meter

Multimeter It is used to measure the current and voltage.

ESD-preventive wrist Wear an ESD-preventive wrist strap before removing or installing

strap devices. Otherwise, the ESD generated on the human body may
damage the devices.

Philips screwdriver It is used to remove and fasten the screws.

Cloth and spin-drier It is used to dry an air filter.

Cotton yarn cloth and It is used to clean device surface and device connectors.
vacuum cleaner

ESD-preventive soft It is used to clean the fan box.

brush

Dedicated detergent It is used to clean the devices.

1.6 Requirements on Maintenance Personnel

Before performing routine maintenance, maintenance personnel must complete the training
courses given by Huawei. Through the training courses, maintenance personnel can be familiar
with the software structure, software operations, hardware structure, and hardware operations
of the iGWB devices. Also, maintenance personnel must comply with the required operation
regulations and industry safety regulations to ensure device safety and personal safety.

1.6.1 Professional Knowledge and Skills

This section describes the professional knowledge and skills that maintenance personnel must
acquire.

1-6 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

1.6.2 Knowledge of the System and Networking

Maintenance personnel must be familiar with the hardware and software structures of the iGWB
devices, as well as the networking of the iGWB.
1.6.3 Skills in Operating the Devices
To avoid improper operations and severe risks that may be induced, only certified maintenance
personnel can operate the iGWB.

1.6.1 Professional Knowledge and Skills

This section describes the professional knowledge and skills that maintenance personnel must
acquire.

Maintenance personnel must acquire the following basic knowledge and skills:

l Basic computer skills

l Fundamental computer English skills
l Fundamental computer network knowledge such as Ethernet, TCP/IP, and client/server
architecture
l Knowledge of services and charging principles
l Knowledge of the CDR processing procedure of the iGWB

1.6.2 Knowledge of the System and Networking

Maintenance personnel must be familiar with the hardware and software structures of the iGWB
devices, as well as the networking of the iGWB.

Maintenance personnel must be familiar with the following items:

l Hardware structure and performance parameters of the iGWB

l Software structure and file storage structure of the iGWB
l Networking between the iGWB and other NEs, such as the softswitch and BC
l Settings of the routes between the iGWB and other NEs, such as the softswitch and BC,
and the related protocols
l Port numbers used by the iGWB
l User names and passwords of the iGWB applications, user names and passwords used for
CDR transmission

1.6.3 Skills in Operating the Devices

To avoid improper operations and severe risks that may be induced, only certified maintenance
personnel can operate the iGWB.

Maintenance personnel must be familiar with the following items:

l Operations that may induce service interruption

l Operations that may damage the devices
l Operations that may affect charging
l Operations that may induce customer complaints
l Emergency handling measures and backup measures

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 1-7

l Daily operations on the iGWB

1-8 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

2 Dangerous Operations

About This Chapter

This chapter describes the dangerous operations on hardware and software. These operations
may affect the running of the iGWB and induce service interruption or CDR loss. Maintenance
personnel are forbidden to perform these operations.

2.1 Dangerous Operations on Hardware

This section describes the dangerous operations on the cables and switches.
2.2 Dangerous Operations on Software
This section describes the dangerous operations on the OS and the iGWB. For example,
modifying the IP address of the network adapter on the OS, switching the primary and secondary
iGWB servers, and manually deleting CDR files.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 2-1

2.1 Dangerous Operations on Hardware

This section describes the dangerous operations on the cables and switches.
Table 2-1 lists the dangerous operations on hardware components of the iGWB.

Table 2-1 Dangerous operations on the hardware components of the iGWB

Hardwar
e Dangerous
Possible Results
Compon Operation
ent

Plugging or unplugging l If a cable is connected improperly to or

cables disconnected from the LAN Switch, the iGWB
cannot receive CDRs from the softswitch.
l If the cable to the OMN is disconnected, the NMC,
OMN, and the third-party devices cannot access
the iGWB.
l If a cable is connected improperly to or
Cables disconnected from the BC, the BC cannot receive
CDRs files from the iGWB.

Plugging or unplugging The serial heartbeat links are disconnected and the
heartbeat serial cables two-node signaling detection function is degraded.

Plugging or unplugging The keyboard, monitor, and mouse cannot work.

the cables to the KVM
switch

Switches Pressing the power The iGWB stops working.

switch of the iGWB l On a standalone iGWB, pressing the power switch
may induce service interruption.
l On a two-node iGWB, pressing the power switch
of the active iGWB server may cause the
switchover of the primary and secondary iGWB
servers.

Pressing the reset switch The iGWB restarts.

of the iGWB l On a standalone iGWB, pressing the reset switch
of the active iGWB server may induce temporary
service interruption.
l On a two-node iGWB, pressing the reset switch
of the active iGWB server may induce temporary
service interruption. Pressing the reset switch of
the standby primary iGWB server or the active
secondary iGWB server may induce the
switchover of the primary and secondary iGWB
servers.

2-2 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

2.2 Dangerous Operations on Software

This section describes the dangerous operations on the OS and the iGWB. For example,
modifying the IP address of the network adapter on the OS, switching the primary and secondary
iGWB servers, and manually deleting CDR files.
Table 2-2 lists the dangerous operations on software.

Table 2-2 Dangerous operations on software

Software Dangerous Operation Possible Results
Item

Stopping the OS services The When the OS services are stopped, the
OS services include but are processes monitored by these services are
not limited to the following: also stopped. Also, the relevant services are
l Process Watch Dog affected.
OS services
Service For example, if the Cfg Server Service is
stopped, the cfg_proc process is also
l Cfg Server Service
stopped. In this case, the iGWB Parameter
l FTP Publishing Service Config Console cannot be logged in to.

IP address of Modifying the IP address of a The iGWB cannot normally run. Also, the
the network network adapter iGWB is disconnected from other devices.
adapter

iGWB Modifying the directory The iGWB cannot normally run. The
directory structure or a folder name relevant services are affected.
structure

Modifying the parameters on The iGWB cannot normally run or even

igwb.ini of
the iGWB Parameter Config crashes.
the iGWB
Console or in the igwb.ini file
server
under C:\iGWB\Config\ini.

Deleting CDR files from a CDR files are lost.

iGWB CDR
folder or deleting CDR files
files
through the iGWB Client

Manually switching the The primary and secondary iGWB servers

primary and secondary iGWB are switched.
servers

iGWB Client Restarting the iGWB The active iGWB is restarted.

In a two-node iGWB, if the standby iGWB
server is active, the primary and the
secondary iGWB servers are switched over
with each other.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 2-3

Software Dangerous Operation Possible Results

Item

Break Service For Upgrade Perform this operation only when the
iGWB is being upgraded. After this
operation, the iGWB cannot receive CDRs
but can still process the CDRs that were
previously received.
To roll back this operation, manually switch
over the primary and secondary iGWB
servers or restart the iGWB.

2-4 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

3 Daily Maintenance

About This Chapter

This chapter describes the daily maintenance tasks, such as checking the device indicators,
checking CDR backup, and checking resource usage.

3.1 Checking Device Indicators

Device indicators show the states of the devices. Maintenance personnel must be acquainted
with the specifications of each indicator.
3.2 Checking the Alarms
On the NMC or BAM, some alarms disappear soon after they are generated. Therefore, to detect
and rectify the faults in time, maintenance personnel must check the alarms that were generated
one day before on a daily basis.
3.3 Checking CDR Backup
This section describes how to check the CDR backup on a third-party server, between the two
iGWB servers, and on a tape drive. Maintenance personnel must check whether CDR files are
correctly backed up on a daily basis.
3.4 Checking Resource Usage
This section describes how to check the hard disk space, memory usage, and CPU usage.
3.5 Checking the Link States
This section describes how to check the link states.
3.6 Checking and Replacing a Tape
This section describes how to check the free space of a tape and how to replace a tape.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 3-1

3.1 Checking Device Indicators

Device indicators show the states of the devices. Maintenance personnel must be acquainted
with the specifications of each indicator.

Context
Table 3-1 describes the device indicators.

Table 3-1 Device indicators

Device Indicator State

iGWB server Power indicator l If this indicator is on, it indicates that the
iGWB server is running.
l If this indicator is off, it indicates that the
iGWB server is not running.
l If this indicator blinks, it indicates that the
iGWB server is starting up.

Network port This indicator is in green or yellow.

connection l If this indicator is on, it indicates that the
indicator network is connected.
l If this indicator is off, it indicates that the
network is disconnected.

Network port data This indicator is in orange.

indicator l If this indicator is off, it indicates that no data
is received or sent.
l If this indicator blinks, it indicates that data
is received or sent.

Disk array Hardware indicator This indicator is in orange normally.

l If this indicator blinks, it indicates that the
disk array is being scanned.
l If this indicator does not blink, it indicates
that the scanning of the disk array is
complete.
l If this indicator is on in red, it indicates that
errors occur.

Tape drive Tape indicator l If this indicator is on, it indicates that no tape
is inserted.
l If this indicator is off, it indicates that a tape
is inserted.
l If this indicator blinks, it indicates that a tape
is being read or written.

3-2 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Device Indicator State

Clean indicator l If this indicator is on, it indicates that the

magnetic head of the tape drive needs
cleaning.
l If this indicator is off, it indicates that the
magnetic head of the tape drive does not
need cleaning.

LAN switch RUN indicator l If this indicator blinks, it indicates that the
LAN switch is running.
l If this indicator does not blink, it indicates
that the LAN switch is faulty.

LINK indicator l If this indicator is on, it indicates that the line

is connected.
l If this indicator is off, it indicates that the
line is disconnected.

ACTIVE indicator l If this indicator is off, it indicates that no data

is received or sent.
l If this indicator blinks, it indicates that data
is received or sent.

OK, FAIL l If the OK indicator is on and the FAIL

indicators indicator is off, this indicates that the
services are normal.
l If the OK indicator is off and the FAIL
indicator is on, this indicates that the
services are faulty.

Procedure
Step 1 Make sure that the power indicator and network port connection indicator of the iGWB server
are on.
Step 2 Make sure that the indicators of the hard disks are on in green. If any indicator is on in red,
replace it.
Step 3 For the LAN switch, make sure that the RUN indicator blinks, the LINK indicator is on, and the
OK indicator is on.
----End

3.2 Checking the Alarms

On the NMC or BAM, some alarms disappear soon after they are generated. Therefore, to detect
and rectify the faults in time, maintenance personnel must check the alarms that were generated
one day before on a daily basis.

Prerequisite
Maintenance personnel must have the operation permissions of the NMC or BAM.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 3-3

Procedure
Step 1 Log in to the NMC to check whether any alarm was generated by the iGWB one day before.

Step 2 Log in to the BAM to check whether any alarm was generated by the iGWB one day before.
NOTE

Clear the alarms, if any.

----End

Postrequisite
For details about the alarm parameters and the methods of rectifying the faults, see the iGWB
Troubleshooting.

3.3 Checking CDR Backup

This section describes how to check the CDR backup on a third-party server, between the two
iGWB servers, and on a tape drive. Maintenance personnel must check whether CDR files are
correctly backed up on a daily basis.

The iGWB supports the following CDR backup modes:

l Backing up CDR files according to the backup task configured in the igwb.ini file
l Backing up CDR files by using the SmartBackup
l Backing up CDR files by using a tape drive

According to the type of the destination backup machine, the iGWB supports the following CDR
backup modes:
l Backing up CDR files to a third-party server
l Backing up CDR files between the two iGWB servers
l Backing up CDR files to a tape drive

It is recommended to back up the CDR files on a third-party server. To do this, you can configure
a backup task in the igwb.ini file through the iGWB Parameter Config Console.
3.3.1 Checking the CDR Backup on a Third-Party Server
If the CDR files are backed up on a third-party server, maintenance personnel must check
whether the CDR files are correctly backed up on a daily basis.
3.3.2 Checking the CDR Backup Between the Two iGWB Servers
If the CDR files are backed up between the two iGWB servers, maintenance personnel must
check whether the CDR files are correctly backed up between the two iGWB servers on a daily
basis.
3.3.3 Checking the CDR Backup on a Tape Drive
If CDR files are backed up on a tape drive, maintenance personnel must check whether the CDR
files are correctly backed up between a tape drive on a daily basis.

3.3.1 Checking the CDR Backup on a Third-Party Server

If the CDR files are backed up on a third-party server, maintenance personnel must check
whether the CDR files are correctly backed up on a daily basis.

3-4 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Prerequisite
The relevant settings are configured for backing up the CDR files on a third-party server. For
details about how to configure these settings, see the iGWB Configuration Guide.

NOTE

In the following example, the primary iGWB server is in active state and the secondary iGWB server is in
standby state.

You can configure a backup task in the igwb.ini file. For details, see the iGWB Configuration
Guide.
l On the iGWB Parameter Configuration Console, you can specify the source backup path
in the SourceDir parameter of the BackupTask%d section.
l On the iGWB Parameter Configuration Console, you can specify the destination backup
path in the DestDir parameter of the BackupTask%d section.

%d indicates the backup task number. The value can be any positive integer number except 0.

Procedure
Step 1 On the third-party server, compare the CDR files backed up one day ago with those generated
on the primary iGWB server one day ago.

If the numbers, sizes, and serial numbers of these CDR files are consistent, it indicates that the
CDR files generated on the primary iGWB server are all backed up on the third-party server.

Step 2 On the secondary iGWB server, check whether the CDR files generated one day ago exit. If any
CDR file is found, compare the CDR files with those backed up on the third-party server one
day ago.
NOTE

l Normally, only the primary iGWB server generates CDR files. These CDR files are backed up on the
third-party server. In standby state, the secondary iGWB server does not generate CDR files.
l When the two iGWB servers are switched over, the original secondary iGWB server is in active state
and can generate CDR files. These CDR files are backed up on the third-party server. In this case,
contact the BC to check whether the serial numbers of the CDRs files are consistent.

To proceed with the procedure, note the following:

l If you use the SmartBackup to configure a backup task, skip Step 3.

l If you configure a backup task in the igwb.ini file, skip Step 4.

Step 3 View the alarms of the iGWB.

Make sure that neither of the following alarms is reported:

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 3-5

l iGWB File Backup Failure

l iGWB Backup Connection Failure

Step 4 View the trace information and log file of the SmartBackup from the following paths:
The paths are:
l C:\Billsvr\bin\Trace
l C:\Log\SmartBackup

Step 5 Right-click the disk where the destination backup path is and then choose Properties >
General to check the disk space.
Make sure that there is sufficient disk space for you to back up CDR files for at least a day. If
there is insufficient disk space, add a new hard disk or remove the existing CDR files.

----End

Postrequisite
For details about the alarm parameters and the methods of rectifying the faults, see the iGWB
Troubleshooting.

3.3.2 Checking the CDR Backup Between the Two iGWB Servers
If the CDR files are backed up between the two iGWB servers, maintenance personnel must
check whether the CDR files are correctly backed up between the two iGWB servers on a daily
basis.

Prerequisite
The relevant settings are configured for backing up the CDR files between the two iGWB servers.
For details about how to configure these settings, see the iGWB Configuration Guide.

NOTE

In the following example, the primary iGWB server is in active state and the secondary iGWB server is in
standby state.

Context
You can use the SmartBackup to configure a backup task. For details, see the iGWB Installation
Guide.
l With the SmartBackup, you can check the source backup path in the Local directory
parameter of a backup task.
l With the SmartBackup, you can check the destination backup path in the Ftp directory
parameter of a backup task.
You can configure a backup task in the igwb.ini file. For details, see the iGWB Configuration
Guide.
l On the iGWB Parameter Configuration Console, you can specify the source backup path
in the SourceDir parameter of the BackupTask%d section.
l On the iGWB Parameter Configuration Console, you can specify the destination backup
path in the DestDir parameter of the BackupTask%d section.

3-6 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

%d indicates the backup task number. The value can be any positive integer number except 0.

Procedure
Step 1 Log in to the secondary iGWB server as Administrator. In the destination backup path, compare
the CDR files that were backed up one day ago with those generated in the source backup path
of the primary iGWB server.

If the numbers, sizes, and serial numbers of these CDR files are consistent, it indicates that the
CDR files generated on the primary iGWB server are all backed up on the secondary iGWB
server.

Step 2 Log in to the primary iGWB server as Administrator. Check whether the CDR files that were
backed up one day ago exit in the destination backup path. If any CDR file is found, compare
the CDR files with those generated in the source backup path of the secondary iGWB server one
day ago.
NOTE

l Normally, the primary iGWB server generates CDR files. These CDR files are backed up on the
secondary iGWB server. In standby state, the secondary iGWB server does not generate CDR files.
l When the two iGWB servers are switched over, the original secondary iGWB server is in active state
and can generate CDR files. These CDR files are backed up on the original primary iGWB server that
is currently in standby state. In this case, contact the BC to check whether the serial numbers of the
CDR are consistent.

To proceed with the procedure, note the following:

l If you use the SmartBackup to configure a backup task, skip Step 3.

l If you configure a backup task in the igwb.ini file, skip Step 4.

Step 3 View the alarms of the iGWB.

Make sure that neither of the following alarms is reported:

l iGWB File Backup Failure

l iGWB Backup Connection Failure

Step 4 View the trace information and log file of the SmartBackup from the following paths:

The paths are:

l C:\Billsvr\bin\Trace
l C:\Log\SmartBackup

Step 5 Right-click the disk where the destination backup path is and then choose Properties >
General to check the disk space.

Make sure that there is sufficient disk space for you to back up CDR files for at least a day. If
there is insufficient disk space, add a new hard disk or remove the existing CDR files.

----End

Postrequisite
For details about the alarm parameters and the methods of rectifying the faults, see the iGWB
Troubleshooting.

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3.3.3 Checking the CDR Backup on a Tape Drive

If CDR files are backed up on a tape drive, maintenance personnel must check whether the CDR
files are correctly backed up between a tape drive on a daily basis.

Prerequisite
The relevant settings are configured for backing up the CDR files on a tape drive. For details
about how to configure these settings, see the iGWB Configuration Guide.
NOTE

As Administrator, perform the following steps on the primary and secondary iGWB servers.

Procedure
Step 1 Choose Start > Programs > Accessories > System Tools > Backup. In Backup, click the
Schedule Jobs tab. See Figure 3-1.

Figure 3-1 Backup Scheduled Jobs

NOTE

If the icon is not displayed, it indicates that no backup task is configured.

If multiple icons are displayed, it indicates that multiple backup task are configured.

Step 2 CLick . In the Schedule Jobs Options dialog box, click the Backup details tab. The backup
path is specified in Device. See Figure 3-2.

3-8 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

By default, the backup files are suffixed with .bkf. In this example, the backup file is
iGWB_backup.bkf. The file name is specified during configuring the CDR backup.

Figure 3-2 Scheduled Job Options

Step 3 Click OK to close the Schedule Jobs Options dialog box. In Backup, click the Restore tab.

If it is your first time to open this tab, proceed with the next step. If you have opened this tab
before, skip Step 4.

Step 4 In the navigation tree, right-click and then choose Catalog File. In the Backup File
Name dialog box, click Browse to select a backup file, for example, E:\iGWB_backup.bkf. See
Figure 3-2. Click OK to catalog the backup file.

Figure 3-3 Backup File Name

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Step 5 In the navigation tree, click . In the Backup File Name dialog box, click Browse to select
a backup file, for example, E:\iGWB_backup.bkf. Click OK to catalog the backup file.

Step 6 From the navigation tree, click the item of the last day, for example, . In the
right pane, check whether any CDR file is displayed. If CDR files are displayed, check whether
the number, sizes, and serial numbers of these CDR files are consistent with those of the CDR
files in the source backup path.
NOTE

l Normally, only the iGWB server generate CDR files. Therefore, only the tape drive of the primary
iGWB server backs up CDR files. The tape drive of the secondary iGWB server does not back up CDR
files.
l When the two iGWB servers are switched over, the original secondary iGWB server is in active state
and can generate CDR files. These CDR files are backed up in the tape drive of the original secondary
iGWB server. In this case, contact the BC to check whether the serial numbers of the CDR are consistent.

----End

Postrequisite
For details about the alarm parameters and the methods of rectifying the faults, see the iGWB
Troubleshooting.

3.4 Checking Resource Usage

This section describes how to check the hard disk space, memory usage, and CPU usage.

Context
Alarms related to the hard disk space:

l When the free space of the frontsave or backsave is less than 15% of the hard disk space,
the system generates the Insufficient iGWB Disk Space (Major) alarm.
l When the free space of the frontsave or backsave is less than 5% of the hard disk space,
the system generates the Insufficient iGWB Disk Space alarm.

Memory alarms:

l When the memory usage on the active iGWB server is higher than the memory threshold
(80% by default), the system generates the Insufficient Available iGWB Memory
(Major) alarm.
l When the memory usage on the active iGWB server is higher than the memory threshold
(95% by default), the system generates the Insufficient Available iGWB Memory alarm.
l When a memory error occurs on the active iGWB server, the system generates the iGWB
Memory Failure alarm.

CPU alarms:

l When the CPU usage on the active iGWB server is higher than the CPU threshold (80%
by default), the system generates the iGWB CPU Busy (Major) alarm.

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l When the CPU usage on the active iGWB server is higher than the CPU threshold (95%
by default), the system generates the iGWB CPU Busy alarm.
l When a CPU error occurs on the active iGWB server, the system generates the iGWB CPU
Failure alarm.

Procedure
Step 1 Log in to the iGWB Client as admin. Choose Operation > State Query to check the free space
of the frontsave and the backsave.
NOTE

The frontsave space and the backsave space are displayed in the format of n/m. n indicates the free space.
m indicates the total space. The unit is MB.
Make sure that both of the frontsave and the backsave have at least 15% free space.

Step 2 Press Ctrl+Alt+Del and then click Task Manager. On the Processes and Performance tabs,
check the memory usage and CPU usage of the following processes:
l ap_proc.exe
l knl_proc.exe
l cls_proc.exe
l om_proc.exe
l cfg_proc.exe
l PWD.exe
NOTE

The memory usage and CPU usage must not exceed 80%.

Step 3 On the System Debugger, view the alarms of the iGWB.

Make sure that no hard disk alarms, memory alarms, or CPU alarms occur.

----End

Postrequisite
For details about how to handle alarms, see the iGWB Troubleshooting.

3.5 Checking the Link States

This section describes how to check the link states.

Procedure
Step 1 Log in to the iGWB.

Step 2 Log in to the iGWB Client as admin. Choose Operation > State Query to check the heartbeat
link states.

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NOTE

The heartbeat link state is displayed in the format of n/m. m indicates the total number of heartbeat links.
n indicates the number of available heartbeat links.
On a standalone iGWB, if the heartbeat link state is 0/0, it indicates that the heartbeat link is normal. On a
two-node iGWB, if the heartbeat link state is 2/2, it indicates that the heartbeat link is normal.

----End

3.6 Checking and Replacing a Tape

This section describes how to check the free space of a tape and how to replace a tape.

Procedure
Step 1 To check the free space of a tape, right-click the tape and then choose Properties > General.
NOTE

Make sure that the tape has sufficient space for you to back up CDR files for at least one day.

If the tape has sufficient space, skip Step 2.

Step 2 Make sure that the Tape indicator does not blink. Open the tape drive and then replace the tape
with a new one.

CAUTION
When the Tape indicator blinks, do not open the tape drive. Otherwise, data loss may be induced.
Wait for a few seconds for the tape drive to open. While waiting, do not power off the tape drive
or the computer.

Step 3 Make sure that the Tape indicator is on or blinks.

For details about the indicators of the tape drive, see Table 3-1.

----End

3-12 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

4 Weekly Maintenance

About This Chapter

Weekly maintenance includes tasks, such as checking the device states, checking the security
protection of the iGWB devices, and backing up important files.

4.1 Checking the States of the iGWB Devices

This section describes how to check the states of the devices. Tasks include checking the process
states of the iGWB server, checking the file system, checking the OS services, and checking the
connection between the iGWB Client and the iGWB Server.
4.2 Checking the Security Protection of the iGWB Server
To protect the iGWB from virus attacks, maintenance personnel must check the security
protection of the iGWB on the weekly basis.
4.3 Backing Up Important Files
Maintenance personnel must back up the igwb.ini file and the log files on a weekly basis.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 4-1

4.1 Checking the States of the iGWB Devices

4.1.1 Basic Knowledge of the Processes on the iGWB Server

This section describes the basic knowledge of the processes on the iGWB server.
4.1.2 Checking the Processes of the iGWB Server
Maintenance personnel must check the state of each process on the iGWB server on a weekly
basis. This ensures that the iGWB server runs normally.
4.1.3 Checking the File System on the iGWB Server
Maintenance personnel must check the file system on the iGWB server on a weekly basis. Tasks
include checking the free disk space and checking the permissions of the SYSTEM user.
4.1.4 Checking the Services of the iGWB Server
Maintenance personnel must check the services of the iGWB Server on a weekly basis. This
ensures that the iGWB server runs normally.
4.1.5 Checking the Connection to the iGWB Client
The iGWB Client can connect to the iGWB Server through the fixed IP address of network
adapter 0 or through a virtual IP address. Maintenance personnel must check the connection
between the iGWB Client and the iGWB Server on the weekly basis.

4.1.1 Basic Knowledge of the Processes on the iGWB Server

This section describes the basic knowledge of the processes on the iGWB server.
Figure 4-1 shows the processes on the iGWB server.

Figure 4-1 Processes on the iGWB server

PWD iGWB server

to iGWB Parameter
Config Console
cls_proc cfg_proc

to iGWB Client and

iGWB System Debugger
knl_proc om_proc

original final CDR

ap_proc
CDR flie file

Bill Proccess Flow

Control Flow

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The processes on the iGWB server include the following:

l cls_proc
l knl_proc
l ap_proc
l om_proc
l cfg_proc
l PWD (Process Watch Dog)
l bs_proc (optional)
l mtr_proc (optional)

cls_proc
As a process that runs on a two-node iGWB, the cls_proc process is used to start and manage
the knl_proc process.

knl_proc
The knl_proc process is also known as the kernel process. As a core process of the iGWB
application, this process is used to start and manage the ap_proc and om_proc processes.
l cls_proc
l ap_proc
l om_proc

ap_proc
Also known as the access point process, the ap_proc process is used to receive, process, and
cache CDR files.

The number of the ap_proc processes are specified in the igwb.ini file.

om_proc
As an operation and maintenance process, the om_proc process is used to connect the iGWB
Client to the System Debugger, delete CDR files, back up CDR files through network, and send
alarms.

cfg_proc
After the iGWB application is installed, the cfg_proc process can run independently. The
cfg_proc process is used to connect to the iGWB Parameter Config Console and manage the
igwb.ini file.

PWD
The PWD process is used to monitor the cls_proc process. In the OS, this process is monitored
by the Process Watch Dog Service.

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Basic Knowledge of Starting the iGWB

The following shows the procedure for starting the iGWB application. In this procedure, A is
the active iGWB server and B is the standby iGWB server.
1. After the iGWB application is installed, the cfg_proc process is in started state.
2. On A and B, the Process Watch Dog Service starts the PWD process.
3. On A and B, when the PWD processes is started, the cls_proc process is also started.
Afterwards, the cls_proc, cfg_proc, and PWD processes run on B.
4. After the cls_proc process is started on A, the knl_proc process is also started.
5. After the knl_proc process is started on A, the ap_proc process and om_proc process is also
started.
A is activated. The cls_proc, knl_proc, ap_proc, om_proc, cfg_proc, and PWD processes
run on A.

Relationship Between the Processes of the iGWB and the Services of the OS
The following shows the relationship between the processes of the iGWB and the services of
the OS:

l The Cfg Server Service of the OS monitors the cfg_proc process of the iGWB.
l The Process Watch Dog Service of the OS monitors the PWD process of the iGWB.

4.1.2 Checking the Processes of the iGWB Server

Maintenance personnel must check the state of each process on the iGWB server on a weekly
basis. This ensures that the iGWB server runs normally.

Procedure
Step 1 As Administrator, perform the following steps on the primary and secondary iGWB servers.

Step 2 Check the bulb in the notification area.

NOTE

l If the bulb is on ( ), it indicates that the current iGWB server is in active state. If the bulb is off
( ), it indicates that the current iGWB server is in standby state.
l Normally, at least six processes are running on the primary iGWB server. At least three processes are
running on the secondary iGWB server.

Step 3 Press Ctrl+Alt+Del. In the Windows Security dialog box, click Task Manager. On the
Processes tab, check the states of the related processes.

The processes running on the primary iGWB server include:

l knl_proc.exe
l ap_proc.exe
l om_proc.exe
l cls_proc.exe
l cfg_proc.exe

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l PWD.exe
l bs_proc.exe (optional)
l mtr_proc.exe (optional)

The processes running on the secondary iGWB server include:

l cls_proc.exe
l cfg_proc.exe
l PWD.exe

CAUTION
l The number of the ap_proc.exe processes on the primary iGWB server is the same as the
value of the APCount parameter in the Common section. The value of the APCount
parameter indicates the number of access points.
l Make sure that the process IDs (PID) are not changed.

----End

4.1.3 Checking the File System on the iGWB Server

Maintenance personnel must check the file system on the iGWB server on a weekly basis. Tasks
include checking the free disk space and checking the permissions of the SYSTEM user.

Procedure
Step 1 As Administrator, perform the following steps on the primary and secondary iGWB servers.

Step 2 In the My Computer window, right-click drive D and then choose Properties > General.

Make sure that drive D has at least 15% free space.

NOTE

Also, make sure that the OS and each disk drive use the NTFS format.

Step 3 On the Security tab, check whether the SYSTEM user is added and whether the SYSTEM user
has the Full Control permission of drive D.

Step 4 Repeat Step 2 through Step 3 to check drive E.

----End

4.1.4 Checking the Services of the iGWB Server

Maintenance personnel must check the services of the iGWB Server on a weekly basis. This
ensures that the iGWB server runs normally.

Context
l Process Watch Dog Service

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The Process Watch Dog Service is used to monitor the PWD process. If the Process Watch
Dog Service is running, when the user closes a monitored application, the PWD process
automatically restarts the application.
l Cfg Server Service
The Cfg Server Service is used to monitor the cfg_proc process.
l FTP Publishing Service
The FTP Publishing Service is used to monitor the processes of FTP applications.
l Windows Time Service
The Windows Time Service is used to monitor the processes of NTP application. The NTP
application is used to maintain the GMT of the hosts on the Internet. If the iGWB is set to
the NTP Client, check the Windows Time Service.
l UM_PPT_Service Service
The UM_PPT_Service Service is used to monitor the processes of the i3SAFE SIS
SysPatron2003. If the i3SAFE SIS SysPatron 2003 is installed on the iGWB server, check
the UM_PPT_Service Service.

Procedure
Step 1 As Administrator, perform the following steps on the primary and secondary iGWB servers.
Step 2 Choose Start > Programs > Administrative Tools > Services.
Step 3 In the Services window, make sure that the states of the following services are started and that
the startup types of these services are automatic. The services include:
l Process Watch Dog Service
l Cfg Server Service
l FTP Publishing Service
l Windows Time (optional)
l UM_PPT_Service (optional)

Step 4 If a service is not in Started state, right-click the service and then choose Start to start the service.
Step 5 If the startup type of a service is not Automatic, right-click the service and then choose
Properties. On theGeneraltab, select Automatic in Startup type, and then click OK.

CAUTION
Avoid deregistration on the iGWB server. Otherwise, the Cfg Server Service cannot be
automatically started after the system restart. The user can only manually restart the service as
shown in Step 4.

----End

4.1.5 Checking the Connection to the iGWB Client

The iGWB Client can connect to the iGWB Server through the fixed IP address of network
adapter 0 or through a virtual IP address. Maintenance personnel must check the connection
between the iGWB Client and the iGWB Server on the weekly basis.

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Context
Generally, the server list includes the following servers:
l IGWB0:
Set the IP address of iGWB0 to the fixed IP address of network interface 0 of the primary
iGWB server. For example, 129.9.1.2. Through this IP address, the iGWB Parameter
Config Console connects to the primary iGWB server.
l IGWB1:
Set the IP address of iGWB1 to the fixed IP address of network interface 0 of the secondary
iGWB server. For example, 129.9.1.3. Through this IP address, the iGWB Parameter
Config Console connects to the secondary iGWB server.
l IGWB_CLUSTER:
Set the IP address of IGWB_Cluster to the external virtual IP address of network adapter
0 of the primary or secondary iGWB server. For example, 129.9.1.1. Through this IP
address, the iGWB Client connects to the primary or secondary iGWB server.

Procedure
Step 1 As Administrator, log in to the PC where the iGWB Client is installed.
Step 2 Choose Start > Programs > iGateway Bill V300 Client > iGWB Client.
Step 3 In the Login dialog box, type the user name (admin) and password, select IGWB_CLUSTER
in Office Name, and then click OK to log in to the iGWB Client.
NOTE

If the The Version number is mismatched. Please be cautious in using. message is displayed, uninstall
the current iGWB Client and then re-install a correct version.

Step 4 On the iGWB Client, click . In the displayed dialog box, click Yes to exit the iGWB Client.
Step 5 Choose Start > Programs > iGateway Bill V300 Client > Parameter Configuration.
Step 6 In the User Logindialog box, type the user name (Config) and password, select IGWB0 in
Office and then click OK to log in to the iGWB Parameter Config Console.

Step 7 On the iGWB Parameter Config Console, click on the toolbar.

Step 8 In the Add Login dialog box, type the user name (Config) and password, select IGWB1 in
Office, and then click OK to log in to the iGWB Parameter Config Console.
NOTE

Through a fixed IP addresses, maintenance personnel can log in to the iGWB Parameter Config Console
of the primary and secondary iGWB server at the same time.

Step 9 On the iGWB Parameter Config Console, click . In the displayed dialog box, click Yes to
exit the iGWB Parameter Config Console.

----End

4.2 Checking the Security Protection of the iGWB Server

To protect the iGWB from virus attacks, maintenance personnel must check the security
protection of the iGWB on the weekly basis.

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Procedure
Step 1 To check whether the required system patches are installed, choose Start > Settings > Control
Panel > Add or Remove Programs.

Step 2 Check whether the antivirus software specified in the system configuration file is installed and
whether the antivirus software runs normally.

Step 3 Scan the computer for viruses. If any virus is detected, quarantine or clean the virus.

Step 4 Check whether the system and files are infected. Repair the infected system and files.

----End

Postrequisite
For details about how to plan and install antivirus software, see the iGWB Installation Guide.

4.3 Backing Up Important Files

Maintenance personnel must back up the igwb.ini file and the log files on a weekly basis.

Context
The igwb.ini file is the parameter configuration file of the iGWB server. Maintenance personnel
can use the iGWB Parameter Config Console to modify the parameter settings in this file.

The log files include the following:

l Running log
l Operation log
l Security log
NOTE

In some versions, the runtime log or the security log is not provided. In this case, skip Step 13 or Step
14.

Procedure
Step 1 As Administrator, log in to the PC where the iGWB Client is installed.

Step 2 In the User Login dialog box, select IGWB0 in Office and then log in to the iGWB Parameter
Config Console of the primary iGWB server as the Config user.

Step 3 Choose Operation > Office:IGWB0 > Save The Current Config Info As.

Step 4 In the Save As dialog box, specify a path and save the igwb.ini file as
igwb0.ini_YYYYMMDDHHMMSS.ini.

YYYYMMDDHHMMSS indicates the date and time to save the file. For example, if a file name
is igwb.ini_20070923162759.ini, it indicates that the file was saved on September, 23 of 2007,
at 16:27:59.

Step 5 On the iGWB Parameter Config Console, click on the toolbar.

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Step 6 In the Add Login dialog box, select IGWB1 in Office and then log in to the iGWB Parameter
Config Console of the secondary iGWB server as the Config user.
Step 7 Choose Operation > Office:IGWB1 > Save The Current Config Info As.
Step 8 In the Save As dialog box, specify a path and save the igwb.ini file as
igwb1.ini_YYYYMMDDHHMMSS.ini.

Step 9 On the iGWB Parameter Config Console, click on the toolbar. In the displayed dialog box,
click Yes to exit the iGWB Parameter Config Console.
Step 10 Log in to the iGWB Client as admin. On the iGWB Client, choose Security > Log Browse.

Step 11 Click on the toolbar. In the Set Log Browse Property dialog box, select Running log in
LogType, specify the start time and end time, and then click OK to view the running log.

Step 12 Select a log record and then click on the toolbar. In the Save Log Information dialog box,
select the log records to save and specify the path and the file name. By default, save the log file
as a .txt file.
Step 13 Repeat Step 11 through Step 12 to view the operation log. Also note that you must select
Operation log in LogType.
Step 14 Repeat Step 11 through Step 12 to view the security log. Also note that you must select Security
log in LogType.

----End

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 4-9

5 Monthly Maintenance

About This Chapter

Monthly maintenance includes tasks such as checking the system time on the iGWB server,
checking the function of sending alarms, checking the parameter settings, checking the functions
of processing CDR files, and cleaning the magnetic head of the tape drive.

5.1 Checking the System Time on the iGWB Server

The system time on the iGWB server must be consistent with that on the softswitch. If the system
times are not consistent, change the system time on the server.
5.2 Checking the Function of Sending Alarms
Every month, maintenance personnel must check whether the iGWB can send alarms to the
NMC.
5.3 Checking the Parameter Settings
To ensure that the two iGWB servers work normally after switchover, make sure that the relevant
parameter settings of the igwb.ini files of the primary and secondary iGWB servers are
consistent.
5.4 Checking the Functions of Handling CDR Files
Maintenance personnel must make sure that the iGWB can correctly receive original CDR files,
store the original CDR files, and send the final CDR files to the BC.
5.5 Cleaning the Magnetic Head of the Tape Drive
The magnetic head of a tape drive is used to read and write data of a tape. Maintenance personnel
must clean the magnetic head periodically to maintain optimum read/write performance of the
tape drive.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 5-1

5.1 Checking the System Time on the iGWB Server

The system time on the iGWB server must be consistent with that on the softswitch. If the system
times are not consistent, change the system time on the server.

Procedure
Step 1 Log in to the LMT of the softswitch and check the system time.

Step 2 As Administrator, perform the following steps on the primary and secondary iGWB servers.

Step 3 In Control Panel, open Date and Time.

l If the system is not installed with the NTP client, go to Step 4.
l If the system is installed with the NTP client, go to Step 5.

CAUTION
In version 300R001C15 version or an earlier version, setting the system time may cause
abnormal CDR files. In this case, to correctly set the system time, contact Huawei by dialing the
customer service number provided in the title page.

Step 4 In the Time group box on the Date & Time tab, if the time on the iGWB server is not consistent
with that on the softswitch, change the time on the iGWB server. To change the time, double-
click the hour, minute, or second, and then click the arrows to increase or decrease the value.
Then click OK.

Step 5 Check whether the Windows Time service runs normally. If the service runs normally, it
indicates that the NTP process runs normally.

For more details, see 4.1.4 Checking the Services of the iGWB Server.

----End

5.2 Checking the Function of Sending Alarms

Every month, maintenance personnel must check whether the iGWB can send alarms to the
NMC.

Context
Procedure for sending alarms by the iGWB:

iGWB as a component of the softswitch, the iGWB does not send alarms to the NMC through
the SNMP protocol. The alarms generated by the iGWB are reported to the BAM in binary mode
and are then sent from the BAM to the NMC.

To perform this task, maintenance personnel must have the operation permissions of the NMC
and the BAM.

5-2 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Procedure
Step 1 As Administrator, log in to the PC where the iGWB Client is installed.

Step 2 In the User Login dialog box of the iGWB Parameter Config Console, attempt to log in to the
iGWB Parameter Config Console by entering an incorrect user name or password for three times.
Step 3 Log in to the NMC to check the alarms generated by the iGWB.

Step 4 Log in to the BAM to check the alarms generated by the iGWB.
NOTE

If the function of sending alarms works normally, the NMC and the BAM can receive the alarms from the
iGWB.

----End

5.3 Checking the Parameter Settings

To ensure that the two iGWB servers work normally after switchover, make sure that the relevant
parameter settings of the igwb.ini files of the primary and secondary iGWB servers are
consistent.

Procedure
Step 1 As Administrator, log in to the PC where the iGWB Client is installed.

Step 2 In the User Login dialog box of the iGWB Parameter Config Console, select IGWB0 in Office
Name and then log in to the iGWB Parameter Config Console of the primary iGWB server as
the Config user.

Step 3 On the iGWB Parameter Config Console, click on the toolbar.

Step 4 In the Add Login dialog box, select IGWB1 in Office Name and then log in to the iGWB
Parameter Config Console of the secondary iGWB server as the Config user.
Step 5 In the main window of the iGWB Parameter Config Console, compare the parameter settings
of the primary and secondary iGWB servers.
Make sure that, except the following parameters, the settings of the other parameters of the two
iGWB servers are consistent.
l ServerNo in the Common section
l LocalIP and PeerIP in the Link%d section
l OrginalIP in the Resource%d section
l LocalIP in the NetBackup and BackupTask%d sections
NOTE

In different cases, the DestHostIP parameter in the NetBackup and BackupTask%d sections can be
consistent or not.
%d of the parameter sections can be any positive integer. For example, BackupTask1 and BackupTask2.

For details about the parameter settings, see the iGWB Configuration Guide.

----End

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 5-3

5.4 Checking the Functions of Handling CDR Files

Maintenance personnel must make sure that the iGWB can correctly receive original CDR files,
store the original CDR files, and send the final CDR files to the BC.

5.4.1 Checking the Receiving and Processing of the Original CDR Files
To make sure that the iGWB can correctly receive and store the original CDR files, check the
CDR files generated after a call.
5.4.2 Checking the Function of Sending Final CDRs
Maintenance personnel must check the final CDR files to ensure that these files can be
successfully sent to the BC.

5.4.1 Checking the Receiving and Processing of the Original CDR

Files
To make sure that the iGWB can correctly receive and store the original CDR files, check the
CDR files generated after a call.

Prerequisite
To perform the checking, maintenance personnel need to work with the softswitch operators.

Context
If the original CDRs from the CDR processing module contain errors (such as incorrect CDR
lengths, incorrect CDR types, and duplicate CDRs), or errors occur when the original CDRs are
coded or encoded, the iGWB generates the Abnormal iGWB CDR alarm.

Procedure
Step 1 Softswitch operators must configure two testing numbers, record the types of the generated CDR
files, and initiate a call.
Step 2 Log in to the iGWB Client as admin. Choose View > Refresh or press F5.
Step 3 In the navigation tree, expand the node of an original CDR file and then double-click a date
node.
For example, the 20070923 folder stores the CDR files that were generated on September 23,
2007.
Step 4 Double-click the CDR file that was lastly generated. In the Choose Bill Format For File
Brow dialog box, select the CDR type recorded in Step 1 and then click OK. In the displayed
dialog box, ensure that the CDR files generated in Step 1 are displayed.
Step 5 Double-click a CDR file. In the Bill Detailed Information dialog box, check whether the
relevant information is correct. The information include the caller, callee, call duration, and CDR
type.
Step 6 Click OK to close the Bill Detailed Information dialog box.
Step 7 In the Final Bill navigation tree, select the related channel. Double-click the date node to check
the largest CDR serial number.

5-4 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

For example, the channel names are detail. For details about how to configure a channel name,
see the iGWB Configuration Guide.

Step 8 On the iGWB Client, choose Operation > Trigger File Closing.

Step 9 In the Final Bill navigation tree, select the related channel. Double-click the date node to check
the largest CDR serial number.

If the CDR serial number is 1 larger than that obtained in Step 7, it indicates that a new final
CDR file is manually generated.

Some CDR files that are automatically generated may be blank CDR files, that is, the sizes of
these CDR files are 0 KB. The reasons of blank CDR files are:
l The iGWB is configured to generate final CDR files at a specified time.
l The iGWB is configured to generate final CDR files.

Step 10 Check the related information, including the caller, callee, call duration, and CDR type.

Step 11 Check whether CDR files exist in E:\backsave\accesspoint\default.

NOTE

The default access point is X3KF.

The CDR files generated in the default folder by the softswitch cannot be sorted by the iGWB.If CDR
files are increasingly generated in E:\backsave\accesspoint\default, contact the local office of Huawei.

----End

Postrequisite
For details about how to handle alarms, see the iGWB Troubleshooting.

5.4.2 Checking the Function of Sending Final CDRs

Maintenance personnel must check the final CDR files to ensure that these files can be
successfully sent to the BC.

Prerequisite
To perform the checking, maintenance personnel need to work with the softswitch operators.

Context
If the BC does not fetch the CDR files from the monitoring directory for a long time, the
iGWB generates the Billing Center Not Fetch iGWB CDRs for a Long Time alarm.

Procedure
Step 1 Log in to the BC. Check whether the contents and number of the CDR files received on the BC
are consistent with those on the iGWB.

Step 2 Check whether the BC can parse the CDR files from the iGWB and generate the required final
CDR files.

----End

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 5-5

Postrequisite
For details about how to handle alarms, see the iGWB Troubleshooting.

5.5 Cleaning the Magnetic Head of the Tape Drive

The magnetic head of a tape drive is used to read and write data of a tape. Maintenance personnel
must clean the magnetic head periodically to maintain optimum read/write performance of the
tape drive.

Prerequisite
When the Clean indicator turns on, it indicates that you need to clean the magnetic head.

Context
If the magnetic head is covered with dust or scrap, the tape drive may not read or write data.
Therefore, you need to periodically clean the magnetic head.
Use the unused tape section to clean the magnetic head. Do not rewind the cleaning tape. A
cleaning tape can clean 30 tapes.

Procedure
Step 1 Press the Open button and take the tape out. Label both sides of the tape, for example, A and
B. Insert a cleaning tape.

CAUTION
l When the Tape indicator blinks, it indicates that the tape drive is reading or writing the tape.
Meanwhile, do not press the Open button. Otherwise, data loss may be induced.
l After you press the Open button, wait for a few seconds for the tape drive to open. While
waiting, do not power off the tape drive or the computer.
l Use recognized cleaning tapes only.

After inputting the cleaning tape, the tape drive automatically identifies the cleaning tape and
plays the cleaning tape to clean the magnetic head for 30 minutes. After the cleaning, the tape
drive ejects the cleaning tape.
Step 2 After cleaning the magnetic head, take out the cleaning tape and input the tape back to the tape
drive.

----End

5-6 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

6 Yearly Maintenance

About This Chapter

Yearly maintenance includes tasks such as checking the switchover of the primary and secondary
iGWB servers, checking the restart of the devices, and checking the cable connections.

6.1 Checking the Switchover of the iGWB

On a two-node iGWB, to improve system reliability and prevent service interruption, the iGWB
provides the switchover function. Maintenance personnel must ensure that the primary and
secondary iGWB servers can be switched in both manual and automatic switchover modes.
6.2 Checking the Restart of the Devices
Some hardware defects are disclosed only when the devices are restarted. To detect these defects,
maintenance personnel must check the restart of the iGWB devices on a yearly basis.
6.3 Checking the Cable Connections
Maintenance personnel must check the cable connections between the primary and secondary
iGWB servers, between the iGWB and other systems including the KVM switch, softswitch,
NMC, and BC.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 6-1

6.1 Checking the Switchover of the iGWB

Context
The switchover function enables the primary iGWB server and the secondary iGWB server
switch over with each other. After the switchover, the original active iGWB server is in standby
state whereas the original standby iGWB server is in active state. Two switchover modes are
provided:
l In manual switchover mode, maintenance personnel have to manually switch the primary
and secondary iGWB servers. This mode is used during the process of maintenance or
version upgrade.
l In automatic switchover mode, when the primary iGWB server is faulty, the primary and
secondary iGWB servers are automatically switched.
NOTE

The primary iGWB server takes a higher priority over the secondary iGWB server. Therefore, when the
secondary iGWB server is restarted, the primary and secondary iGWB servers are switched over. However,
when the primary iGWB server is restarted, the primary and secondary iGWB servers are not switched
over.

When the maintenance personnel manually switch the primary and secondary iGWB servers,
the Manual Switchover of iGWB alarm is generated on the active iGWB server.

Procedure
Step 1 Log in to the primary iGWB server as Administrator. In the notification area, check the bulb.
iGWB0 refers to the primary iGWB server and iGWB1 refers to the secondary iGWB server.

If the bulb is on ( ), it indicates that the current iGWB server is in active state. If the bulb is
off ( ), it indicates that the current iGWB server is in standby state.
Step 2 As Administrator, log in to the PC where the iGWB Client is installed.

CAUTION
The switchover of the primary and secondary iGWB servers is risky. It is recommended to
perform the switchover when the traffic volume is low.
To check the automatic switchover of the primary and secondary iGWB servers, make sure to
restart the secondary iGWB server.
l When the primary iGWB server is in active state and the secondary iGWB server is in standby
state, perform the following steps.
l For the case where the secondary iGWB server is in active state and the primary iGWB server
is in standby state, switch Step 4 and Step 7.

6-2 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Step 3 In the User Login dialog box, type the user name (admin) and password, select
IGWB_CLUSTER in Office, then click OK to log in to the iGWB Client on the primary iGWB.

Step 4 Choose Operation > Switch. In the displayed dialog box, click Yes to confirm the manual
switchover.

Step 5 In the status bar, ensure that the iGWB Client is disconnected.

Step 6 Click and then log in to the iGWB Client of the secondary iGWB server as admin.

Step 7 Choose Operation > Reset iGWB. In the displayed dialog box, click Yes to confirm the restart.

The primary and secondary iGWB servers are switched.

Step 8 In the status bar, ensure that the iGWB Client is disconnected.

Step 9 Click and then log in to the iGWB Client as admin. In the status bar, ensure that the iGWB
Client is connected.

----End

6.2 Checking the Restart of the Devices

Some hardware defects are disclosed only when the devices are restarted. To detect these defects,
maintenance personnel must check the restart of the iGWB devices on a yearly basis.

Context

CAUTION
Restarting the iGWB is risky. It is recommended to reduce the times of restart. It is also
recommended to restart the iGWB when the traffic volume is low.
During the restart of the iGWB, if either of the following cases is encountered, CDR serial
numbers may be inconsistent.
l No final CDR files are generated in E:\backsave\accesspoint\temp.
l The BC has not fetched the final CDR files from E:\backsave\Second\accesspoint.

After the iGWB is restarted and activated, the iGWB Reboot alarm is generated.

Procedure
Step 1 Log in to the standby iGWB server as Administrator and then choose Start > Settings >
Control Panel > Administrative Tools > Services .

Normally, the secondary iGWB server is in standby state. After switchover, the primary iGWB
server is in standby state.

Step 2 In the Services window, right-click Process Watch Dog Service and then choose Stop.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 6-3

Step 3 To stop the iGWB Server, choose Start > Programs > iGateway Bill V300 Server > Stop
iGateway Bill.
Step 4 To restart the device, choose Start > Shut Down > Restart .
Step 5 After restart, press Ctrl+Alt+Del. In the Windows Security dialog box, click Task Manager.
On the Processes tab, ensure that the following processes are running normally:
l cls_proc.exe
l cfg_proc.exe
l PWD.exe

Step 6 Log in to the iGWB Client as admin. Then choose Operation > Switch . In the displayed dialog
box, click Yes to confirm the manual switchover.
Step 7 After restart, repeat Step 1 through Step 6.
Step 8 Check with the BC for any inconsistent CDR serial number.

----End

Postrequisite
For details about how CDR files are generated, see the iGWB Configuration Guide. For details
about how to handle alarms, see the iGWB Troubleshooting.

6.3 Checking the Cable Connections

Maintenance personnel must check the cable connections between the primary and secondary
iGWB servers, between the iGWB and other systems including the KVM switch, softswitch,
NMC, and BC.

Procedure
Step 1 Ensure that the cables are intact and firmly connected to the iGWB.
Step 2 Ensure that the labels on the cables are clear.

----End

6-4 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

7 Appendix

About This Chapter

This appendix provides useful information about routine maintenance, including the user types
of the iGWB, directory structures for storing CDR files on the iGWB server, directory structure
for the iGWB, important files, channel description, and maintenance records.

7.1 User Types of the iGWB

The user types of the iGWB include the users of the OS on the iGWB, FTP users, administrative
users of the iGWB, and common users of the iGWB.
7.2 Directory Structures for Storing CDR Files on the iGWB Server
This section describes the directory structures for storing CDR files on the iGWB server.
7.3 Directory Structure for the iGWB Server
This section describes the directory structure for the iGWB Server, including the directory
structure for the iGWB Server and the directory structures for storing the alarm files, log files,
and status files.
7.4 Important Files of the iGWB Server
This section describes the important file of the iGWB Server, including the files generated after
the default installation, alarm files, log files, and status files.
7.5 Directory Structure of the iGWB Client
This section describes the directory structure for the iGWB Client.
7.6 Important Files of the iGWB Client
This section describes the important files of the iGWB Client.
7.7 Introduction to the iGWB Channels
This section describes the concepts, common channels, and description of the iGWB channels.
7.8 Maintenance Records
Maintenance personnel must record the maintenance details and emergent fault handling details
for further reference.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 7-1

7.1 User Types of the iGWB

The user types of the iGWB include the users of the OS on the iGWB, FTP users, administrative
users of the iGWB, and common users of the iGWB.
Table 7-1 and Table 7-2 list the user types.

Table 7-1 Planned OS users

User Role Description User Name Password

Administrator An administrator has administrator The default password

all the permissions. is igwb.

FTP user A BS accesses the BS is recommended. BS is recommended.

iGWB as an FTP You need to You need to
user. This FTP user is configure the user configure the user
also call a BS user. name in the igwb.ini name in the igwb.ini
The BS fetches CDR file and the file and the
files from the iGWB component service of component service of
as an FTP user. the Windows 2000 the Windows 2000
Server. Server.

The iGWB transfers The user name is

CDR files to a BS as configured by the
an FTP user. This BS.
user is created by the
BS. The BS needs to
notify the iGWB of
the user name.

An iGWB server You need to

accesses the other configure the user
iGWB server as an name in the igwb.ini
FTP user. This FTP file and the
user is also called a component service of
cluster user. the Windows 2000
One iGWB accesses Server.
the other iGWB
server to synchronize
user information as
an FTP user.

7-2 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

User Role Description User Name Password

The iGWB backs up The user name is

CDR files to a third- configured by the
party server as an third-party server.
FTP user. This user is
created by the third-
party server. The
third-party server
needs to notify the
iGWB of the user
name.

Table 7-2 Planned iGWB users

User Role Description User Name Password

iGWB administrator An administrator of l admin The password is left

the iGWB Client l config (Log in to blank by default. Set
manages the iGWB only the iGWB the password
software. Parameter immediately after
Configuration installing the iGWB.
Console as the
config user. )

Normal iGWB user This is a normal user Configure the user Set the password in
of the iGWB Client. name in the the Operator
Operator Management
Management window on the
window on the iGWB Client.
iGWB Client.

Table 7-3 lists the commands used by the users of the iGWB on the iGWB Client.

Table 7-3 Commands used by the users of the iGWB

Category Description

l Add a user
l Query a user
l Modify user properties
Operator Management l Modify the permission of a user
l Modify the operation duration of a user
l Delete a user
l Disconnect a user connection

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Category Description

l Query a log
l Save a log
Log browsing
l Print a log
l Clear the queried log information

l Browse a CDR file

l Save a CDR file
Browsing and query of a
l Print a CDR file
CDR file
l Query a CDR file by the caller and callee numbers
l Query a CDR file by the date, time, file name, and file size

l Manually generate a final CDR file

System maintenance l Query the server state
l Clear the queried state information

l Break Service For Upgrate

Switching to the
l Switch to the secondary iGWB server
secondary iGWB server
l Restart the iGWB

l Manually back CDR files

File management
l Manually delete CDR files

Alarm mask management Set the mark of an alarm.

NOTE

l The admin user of the iGWB possesses the permission of using these commands.
l A common user of the iGWB possesses the permission of using only part of or all of these commands.

7.2 Directory Structures for Storing CDR Files on the iGWB

Server
This section describes the directory structures for storing CDR files on the iGWB server.

Directory Structure for the Original CDR Files

Figure 7-1 shows the directory structure for the original CDR files.

7-4 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Figure 7-1 Directory structure for the original CDR files

D:\frontsave\

Access Point Name

date

original CDR file

...

original CDR file

...

date

original CDR file

...

original CDR file

Under D:\frontsave\, the original CDR files are stored in the corresponding date folders
contained in the access point folders.
The name of an original CDR file takes the format of b*.bil. The asterisk (*) indicates a CDR
serial number. The value ranges from 0000000001 to 9999999999. For example, D:\frontsave
\X3KF\20070923\b0000000009.bil is the 9th original CDR file generated for the X3KF access
point on September 9, 2007.

Directory Structure for the Final CDR Files

Figure 7-2 shows the directory structure for the final CDR files.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 7-5

Figure 7-2 Directory structure for the final CDR files

E:\backsave\

Access Point Name Second

channel 1 Access Point Name

date channel 1

final CDR file final CDR file

... ...
final CDR file final CDR file
... ...

date channel 2

final CDR file final CDR file

... ...
final CDR file final CDR file
...

channel 2

The final CDR files are stored in two copies under E:\backsave\.

l Under E:\backsave\, the first copies of the final CDR files are stored in the corresponding
date folders contained in the channel folders of the access point folders.
l Under E:\backsave\Second\, the second copies of the final CDR files are stored in the
corresponding channel folders contained in access point folders.

The second copies of the final CDR files are open to the BC. After the BC fetches these files,
these files are immediately deleted from the folders under E:\backsave\Second\.

The name of a final CDR file takes the format of b*.dat. The asterisk (*) indicates a CDR serial
number. The value ranges from 0000000001 to 9999999999.

7.3 Directory Structure for the iGWB Server

This section describes the directory structure for the iGWB Server, including the directory
structure for the iGWB Server and the directory structures for storing the alarm files, log files,
and status files.

Table 7-4 shows the directory structure for the iGWB Server.

7-6 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Table 7-4 Directory structure for the iGWB Server

Path Description

C:\iGWB Refers to the default installation directory of

the iGWB Server.

C:\iGWB\Tools Stores the configuration file for automatic

C:\iGWB\Config Stores the configuration files.

C:\iGWB\Config\alarm Stores the alarm configuration files.

C:\iGWB\Config\license Stores the license file.

C:\iGWB\Config\Format Stores the configuration file that specifies the

CDR formats.

C:\iGWB\Config\ini Stores the igwb.ini file.

C:\iGWB\Config\mml Stores the operation command tables.

C:\iGWB\Config\resource Stores the interface resources both in Chinese

and English.

C:\iGWB\Config\security Stores the configuration files of the

customized security tools.

C:\iGWB\Config\SpecialFormat Stores the configuration file that specifies

special CDR formats.

C:\iGWB\trace Stores the trace files generated during the

running of the iGWB process.

Table 7-5 lists the directory structures for the alarm files, log files, and status files.

Table 7-5 Directory structures for the alarm files, log files, and status files
Path Description

D:\other Stores the alarm files, log files, and

performance files.

D:\other\alarm Stores the history alarms.

D:\other\log Stores the log files.

D:\other\mml Stores the files that contain the information

about common users.

D:\other\perf Stores the performance files.

D:\StatusFile Stores the status files.

D:\StatusFile\Status Stores the status files of backup tasks.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 7-7

Path Description

D:\StatusFile\accesspoint\network Stores the file that describes the status of the

communication between the current access
point and the host.

D:\StatusFile\accesspoint\save Stores the primary status files of the frontsave

and backsave of the current access point.

E:\StatusFileB\accesspoint\save Stores the secondary status files of the

frontsave and backsave of the current access
point.

7.4 Important Files of the iGWB Server

This section describes the important file of the iGWB Server, including the files generated after
the default installation, alarm files, log files, and status files.
Table 7-6 lists the important files of the iGWB Server.

Table 7-6 Important Files of the iGWB Server

File Description

C:\iGWB\cls_proc.exe The executable file of the cluster process.

C:\iGWB\ap_proc.exe The executable file of the access point

process.

C:\iGWB\knl_proc.exe The executable file of the kernel process.

C:\iGWB\om_proc.exe The executable file of the operation and

maintenance process.

C:\iGWB\cfg_proc.exe The executable file of the parameter

configuration process.

C:\iGWB\PWD.exe The executable file of the Process Watch

Dog process.

C:\iGWB\showicon.exe The file that runs to display the bulb of the

iGWB server in the notification area.

C:\iGWB\KillCluster.exe The executable file of the process that stops

the iGWB Server.

C:\iGWB\UnInstall.exe The uninstallation file of the iGWB Server.

C:\iGWB\format.dll The DLL file of the format library.

C:\iGWB\Config\alarm\alarmconfig.cfg The file that contains the alarm parameters.

C:\iGWB\Config\Format\Readme.txt The file that contains information including

the host version, CDR length, the number of
channels, and CDR type.

7-8 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

File Description

C:\iGWB\Config\license\license.dat The license file.

C:\iGWB\Config\resource\resource.dat Resource files in Chinese and English.

C:\iGWB\Config\mml\*.dat The MML commands used by the MML

server.

C:\iGWB\Config\ini\igwb.ini The parameter configuration file of the

iGWB Server.

C:\iGWB\Config\security\ppt.ini The configuration file of the system

protection software.

C:\iGWB\Config\security\Setwin.ini The configuration file of the customized

security tool.

C:\iGWB\trace\ap_proc%d_trace.txt The file that contains the trace information

of an access point process.
Multiple processes can exist. %d indicates
the access point process ID. The value is any
positive integer.

C:\iGWB\trace\cfg_proc_trace.txt The file that contains the trace information

of the configuration process.

C:\iGWB\trace\cls_proc_trace.txt The file that contains the trace information

of the cluster process.

C:\iGWB\trace\knl_proc_trace.txt The file that contains the trace information

of the kernel process.

C:\iGWB\trace\om_proc_trace.txt The file that contains the trace information

of the operation and maintenance process.

Table 7-7 lists the directory structures for the alarm files, log files, and status files.

Table 7-7 Directory structures for the alarm files, log files, and status files

File Path Description

D:\other\log\*.log or D:\other\log\*.xml The log file of the iGWB. The log file is
suffixed with .log (default) or .xml. The log
file can be specified in the igwb.ini file.
The asterisk (*) indicates the date when the
log file was generated. For example,
20070923.log or 20070923.xml.

D:\StatusFile\accesspoint\network The file that describes the status of the

\status.dat communication between the current access
point and the host.

D:\StatusFile\accesspoint\save The status file of the frontsave of the current

\accesspoint_FS_MAIN.stf access point.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 7-9

File Path Description

D:\StatusFile\accesspoint\save The status file of the backsave of the current

\accesspoint_BS_*_MAIN.stf access point. The asterisk (*) refers to a two-
digit channel ID.
For example, X3KF_BS_00_MAIN.stf is
the status file of the backsave in channel 0 of
the X3KF access point.

7.5 Directory Structure of the iGWB Client

This section describes the directory structure for the iGWB Client.
Table 7-8 lists the directory structure for the iGWB Client.

Table 7-8 Directory structure for the iGWB Client

Path Description

C:\iGWB_Client Refers to the default installation directory of the

iGWB Client.

C:\iGWB_Client\Bin Stores the executable programs and DLL files of

the iGWB Parameter Config Console, iGWB
Client, and System Debugger.

C:\iGWB_Client\Data Stores the configuration files, data files, and help

files of the iGWB Client.

7.6 Important Files of the iGWB Client

This section describes the important files of the iGWB Client.
Table 7-9 lists the important files of the iGWB Client.

Table 7-9 Important files

File Path Description

C:\iGWB_Client\Data The configuration file of the iGWB client. This file

\UICONFIG.ini contains settings, such as the maintenance port
number and the debugging port number.

C:\iGWB_Client\bin\Frame.exe The executable file of the iGWB Client.

C:\iGWB_Client\bin\debugws.exe The executable file of the System Debugger.

C:\iGWB_Client\bin\ParaCfg.exe The executable file of the iGWB Parameter Config

Console.

7.7 Introduction to the iGWB Channels

This section describes the concepts, common channels, and description of the iGWB channels.

7-10 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Channels

A channel refers to the path for storing final CDR files by category. Each channel can store only
one type of final CDR files.

lists the common channels of the iGWB.

Table 7-10 Channels of the iGWB

Channel Description

detail Ordinary Detail Bill

in IN Bill

Fail Fail Bill

Fail_In Failed IN Bill

alarm Alarm Bill

meter Meter Table Bill

meter_stat Meter Table Statistics Bill

trunk_stat Trunk Occupation Duration Statistics Bill

free Statistics Bill of Free Calls

Dtl_comp Detail complain Bill

Dtl_Obsr Observation Bill

7.8 Maintenance Records

Maintenance personnel must record the maintenance details and emergent fault handling details
for further reference.

7.8.1 Daily Maintenance Records

This section describes the daily maintenance records.
7.8.2 Weekly Maintenance Records
This section describes the weekly maintenance records.
7.8.3 Monthly Maintenance Records
This section describes the monthly maintenance records.
7.8.4 Yearly Maintenance Records
This section describes the yearly maintenance records.
7.8.5 Emergent Faults Handling Records
The emergent faults handling records provide information including the source of a fault,
description of a fault, procedure for handling a fault, and the result of the handling.

7.8.1 Daily Maintenance Records

This section describes the daily maintenance records.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 7-11

Maintenance date: Signed by:

Item Sub-Item State Remarks

Checking whether the indicators of Yes □ No □

the iGWB server are normal
Checking the
Checking whether the indicators of Yes □ No □
indicators of
the disk array are normal
the devices
Checking whether the indicators of Yes □ No □
the LAN switch are normal

Checking whether any alarm is sent Yes □ No □

Checking the from the iGWB to the NMC
alarms Checking whether any alarm is sent Yes □ No □
from the iGWB to the BAM

Checking whether the CDR files of the Yes □ No □

Checking primary iGWB server are backed up
CDR backup Checking whether the CDR files of the Yes □ No □
secondary iGWB server are backed up

Checking whether the disk space is Yes □ No □

Checking the sufficient
resource
usage Checking whether the memory usage Yes □ No □
and CPU usage are normal

Checking whether the states of the Yes □ No □

links among the softswitch, the client
Checking the PC, and the BC are normal
link states
Checking whether the heartbeat state Yes □ No □
of the two-node iGWB is normal

Checking whether the tape has enough Yes □ No □

Checking and capacity
replacing a
tape Checking whether the indicators of Yes □ No □
the tape drive are normal

Exceptions
and solutions

Unfixed
issues

7.8.2 Weekly Maintenance Records

This section describes the weekly maintenance records.
Maintenance date: Signed by:

7-12 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Item Sub-Item State Remarks

Checking whether the processes run Yes □ No □

Checking the normally on the primary iGWB
process status server
on the iGWB Checking whether the processes run Yes □ No □
server normally on the secondary iGWB
server

Checking the Checking whether the disk has Yes □ No □

file system on sufficient space
the iGWB Checking whether the SYSTEM Yes □ No □
server user has the Full Control permission

Checking the Checking whether the system Yes □ No □

system services are normal
services of the Checking whether the startup types Yes □ No □
iGWB Server of the system service are correct

Checking whether the Parameter Yes □ No □

Config Console of the primary
Checking the iGWB server and that of the
connection to secondary iGWB server can be both
the iGWB logged in
Client
Checking whether the iGWB Client Yes □ No □
can be logged in to

Checking whether the necessary Yes □ No □

system patches are installed
Checking the
Checking whether the antivirus Yes □ No □
security
software application runs normally
protection of
the iGWB Checking whether the antivirus Yes □ No □
server software application detects any
virus and removes the virus if found
any

Checking whether the igwb.ini file Yes □ No □

Backing up is backed up
important files Checking whether the log files are Yes □ No □
backed up

Exceptions and
solutions

Unfixed issues

7.8.3 Monthly Maintenance Records

This section describes the monthly maintenance records.

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 7-13

Maintenance date: Signed by:

Item Sub-Item State Remarks

Checking the Checking whether the system time of Yes □ No □

system time on the iGWB server is consistent with
the iGWB that of the softswitch
server

Checking whether any alarm is sent Yes □ No □

Checking the from the iGWB to the NMC
function of
sending alarms Checking whether any alarm is sent Yes □ No □
from the iGWB to the BAM

Checking whether the relevant Yes □ No □

Checking the
parameters of the primary and
parameter
secondary iGWB servers are
settings
consistent.

Checking Checking whether the original CDR Yes □ No □

whether the files are successfully generated
original CDR
files can be Checking whether the final CDR files Yes □ No □
received and are successfully generated
processed

Checking the Checking whether the BC can receive Yes □ No □

function of the final CDR files
sending the Checking whether the BC can parse Yes □ No □
final CDRs CDR files

Cleaning the Checking whether the magnetic head Yes □ No □

magnetic head is correctly cleaned
of the tape
drive

Exceptions and
solutions

Unfixed issues

7.8.4 Yearly Maintenance Records

This section describes the yearly maintenance records.
Maintenance date: Signed by:

Item Sub-Item State Remarks

Checking the Checking whether the primary and Yes □ No □

switching of secondary iGWB servers can be
the primary manually switched

7-14 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

Item Sub-Item State Remarks

Checking whether the primary and Yes □ No □

and secondary
secondary iGWB servers can be
iGWB servers
automatically switched

Checking Checking whether the processes can Yes □ No □

whether the normally run after the restart
devices can be
restarted

Checking whether the cables are Yes □ No □

Checking the intact and firmly connected
cable
connections Checking whether the labels on the Yes □ No □
cables are clear

Exceptions and
solutions

Unfixed issues

7.8.5 Emergent Faults Handling Records

The emergent faults handling records provide information including the source of a fault,
description of a fault, procedure for handling a fault, and the result of the handling.
Date:

Occurring time: Solving time:

Reported by: Handled by:

Source of the fault: □ Customer complaint □ Alarm system □ Found in

routine maintenance □ Other sources________

Description of the fault:

Procedure for handling the fault

Result:

Unsolved issues:

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 7-15

8 Acronyms and Abbreviations

B
BAM Back Administration Module
BC Billing Center

C
CMOS Complementary Metal Oxide Semiconductor
CPU central processing unit

F
FTP File Transfer Protocol

I
ID identification/identity
IP Internet Protocol

K
KVMS Keyboard, video, mouse (KVM) switch

L
LAN local area network

M
MML Human-Machine Language

Issue 06 (2009-02-25) Huawei Proprietary and Confidential 8-1

MOS Metal Oxide Semiconductor

N
NTFS NT File System
NTP Network Time Protocol

P
PC personal computer
PID process ID
PWD Process Watch Dog

S
SCR Silicon Control Rectifier

T
TCP Transport Control Protocol
TTL Transistor-Transistor Logic

8-2 Huawei Proprietary and Confidential Issue 06 (2009-02-25)

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