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    MBA 620 Balanced Scorecard Company B

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    Benedict Onyango
    This document contains a basic balanced scorecard template for Company B. The strategic objectives are organized across four perspectives: financial, customer, internal processes, and learning & growth. Each objective includes key performance indicators to measure targets over three years. Initiatives and programs are outlined to support achieving the targets, along with associated budgets.

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    MBA 620 Balanced Scorecard Company B

    Uploaded by

    Benedict Onyango
    1K views2 pages
    This document contains a basic balanced scorecard template for Company B. The strategic objectives are organized across four perspectives: financial, customer, internal processes, and learning & growth. Each objective includes key performance indicators to measure targets over three years. Initiatives and programs are outlined to support achieving the targets, along with associated budgets.

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    This document contains a basic balanced scorecard template for Company B. The strategic objectives are organized across four perspectives: financial, customer, internal processes, and learning & growth. Each objective includes key performance indicators to measure targets over three years. Initiatives and programs are outlined to support achieving the targets, along with associated budgets.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    1K views2 pages

    MBA 620 Balanced Scorecard Company B

    Uploaded by

    Benedict Onyango
    This document contains a basic balanced scorecard template for Company B. The strategic objectives are organized across four perspectives: financial, customer, internal processes, and learning & growth. Each objective includes key performance indicators to measure targets over three years. Initiatives and programs are outlined to support achieving the targets, along with associated budgets.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 2

    BASIC BALANCED SCORECARD TEMPLATE

    COMPANY B
    ADDRESS [Insert text CITY Orlando STATE Florida ZIP

    TARGETS INITIATIVES
    STRATEGIC OBJECTIVES KEY PERFORMANCE INDICATORS
    YEAR 1 YEAR 2 YEAR 3 PROGRAMS/INITIATIVES BUDGETS
    Revenue growth Ticket revenue $35,000,000 $30,000,000 $30,000,000
    Cost reduction Lesser cost expense $7,000,000 $6,000,000 $6,500,000
    FINANCIAL

    Asset utilization
    >Open new routes.
    N/A
    >Purchase modern aircrafts.

    Increase customer intimacy. % customer satisfaction No. 1 No. 1 No. 1


    Holding moderate prices.
    Increase customer retention. % customer retention 50% 60% 80%
    CUSTOMER

    >Customer loyalty program.


    Have stronger business relationships. $10,000 initiative.
    >Quality management.
    Improve Flight meals.
    Reduce in-flight noise.

    Reduce employee turnover. %Average turnover rate 15% 12% 10%


    Increase employment of maintenance
    %maintenance employees. 25% increase 25% increase 25% increase
    employees.
    INTERNAL PROCESSES

    Reduce overtime in maintenance


    department.
    >Head- hunting maintenance team.
    Improve On-ground operations $5000 initiative.
    >Develop overtime reward system.
    teams rating against the industry.

    Continually learn and adopt current


    % maintenance team stockholders. 50% 60% 70%
    practices
    Align maintenance crew. % employees with diploma 70% 75% 90%
    LEARNING

    Offer Quality and Customer Service


    Principles training. >Stock ownership plan.
    $4000.00 initiative.
    >Maintenance team training.
    3

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