Rediwatch Point of Sale Software: User Manual
Rediwatch Point of Sale Software: User Manual
SW-RW232
ii
RediWatch POS Software
User Guide
© 2006-2009 OpenEye
All Rights reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for any purpose, except as expressed in
the Software License Agreement. OPENEYE shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this
information remains with recipient. In no event shall OPENEYE be liable for any direct, consequential, incidental, special, punitive,
or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of
business information), even if OPENEYE has been advised of the possibility of such damages and whether in an action or contract
or tort, including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to OPENEYE.
OPENEYE, OpenEye, and RediWatch are registered trademarks of OPENEYE in the United States and elsewhere; Windows, and
Windows XP Embedded are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks or
registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
OPENEYE
Liberty Lake, WA ● U.S.A.
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NOTES:
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Table of Contents
INTRODUCTION .................................................................................................. 7
PRODUCT DESCRIPTION ......................................................................................................... 7
FEATURES ................................................................................................................................. 7
CONTROLS AND CONNECTIONS...................................................................... 9
DVR CONNECTIONS ................................................................................................................. 9
SECURGEN TEXT INSERTER CONNECTIONS..................................................................... 10
GETTING STARTED .......................................................................................... 11
REQUIRED COMPONENTS .................................................................................................... 11
Network (TCP) POS Integration............................................................................................ 11
RS-232 Based Text Inserter Integration ............................................................................... 11
RS-232 Based Direct POS Integration ................................................................................. 12
OPTIONAL COMPONENTS (RS-232 ONLY)........................................................................... 12
CONNECTING TO A POS DEVICE.......................................................................................... 13
CONNECTING TO MULTIPLE POS DEVICES ........................................................................ 14
INSTALLATION & CONFIGURATION ............................................................... 15
RETALIX NCR CONFIGURATION ........................................................................................... 15
IBM ACE CONFIGURATION .................................................................................................... 16
MICROS 3700 CONFIGURATION............................................................................................ 18
MICROS 9700 CONFIGURATION............................................................................................ 20
ACS NCR CONFIGURATION ................................................................................................... 23
SERIAL TEXT INSERTER CONFIGURATION......................................................................... 24
RS-232 BASED POS CONFIGURATION ................................................................................. 25
RUBY VERIFONE CONFIGURATION ..................................................................................... 26
POSITOUCH CONFIGURATION.............................................................................................. 27
ISS45 CONFIGURATION ......................................................................................................... 29
AVE ATM CONFIGURATION ................................................................................................... 30
Network Installation Configuration ........................................................................................ 30
In-Room Installation Configuration........................................................................................ 31
ALOHA CONFIGURATION ....................................................................................................... 32
BOH (Back of House) Configuration ..................................................................................... 32
Aloha Spy Interface Setup .................................................................................................... 33
Set Up ALOHASPY.INI ......................................................................................................... 34
To Edit the ALOHASPY.INI Text File ............................................................................... 35
DVR/NVR Server Side Setup ........................................................................................... 35
SETUP OPTIONS ............................................................................................... 37
SETUP OVERVIEW .................................................................................................................. 37
POS SETUP WINDOW ............................................................................................................. 37
Create Text Overlay Area ..................................................................................................... 37
Hide LIVE Text Overlay ........................................................................................................ 37
Agent Information Window .................................................................................................... 39
Options Window .................................................................................................................... 39
Save Tab .......................................................................................................................... 40
Communication Tab ......................................................................................................... 40
Add Protocol Windows ................................................................................................. 41
Communication Rules Window .................................................................................... 41
Predefine Filters Tab ........................................................................................................ 42
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Add Predefined Filters.................................................................................................. 42
String Filter Tab ................................................................................................................ 43
Add a String Filter ........................................................................................................ 43
Hex Filter Tab ................................................................................................................... 44
Add a Hex Filter ........................................................................................................... 44
POS ALERT SETUP ................................................................................................................. 45
Create a POS Alarm Schedule ............................................................................................. 45
Create a POS Alert ............................................................................................................... 45
SEARCH OPTIONS............................................................................................ 46
SEARCH OVERVIEW ............................................................................................................... 46
EVENT SEARCH ...................................................................................................................... 46
The Event Search Tab .......................................................................................................... 46
Performing a POS Search ................................................................................................ 47
Filter Search Results .................................................................................................... 47
Saving a POS Search....................................................................................................... 47
Search Data Type List ...................................................................................................... 47
The Event Text Search ..................................................................................................... 48
The Event Search Viewer Tab .............................................................................................. 48
APPENDIX: CUSTOM SETTINGS ..................................................................... 49
MICROS 3700 ........................................................................................................................... 49
Enable NO SALE Transaction .............................................................................................. 49
Enable CLOCK IN/CLOCK OUT Transaction ....................................................................... 50
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INTRODUCTION
PRODUCT DESCRIPTION
The RediWatch POS Software is an upgrade for OpenEye DVR and NVR Servers enabling integration with TCP Based POS
Registers, RS-232 Based POS Registers, and High Volume Checkout Systems. Delivering the same level of quality and reliability as
OpenEye’s current software and hardware solutions, the RediWatch POS Software provides a robust and in depth solution for
individuals wishing to integrate their POS infrastructure with their surveillance system. The use of surveillance in conjunction with
tracking of POS data has been proven to effectively reduce shrinkage caused by employee and customer theft by helping to identify
improper sweet hearting, under rings, voids, no-sales, and returns.
Using the RediWatch POS Software, security professionals can view transactions as they happen overlaid on existing video channels.
Transaction alerts can be configured, allowing instant notification of transaction events. Video searches can be performed based upon
a specific item that was purchased or even the amount of change rendered at a transaction. The implementation of OpenEye’s
RediWatch POS Software is an excellent solution to taking the next step in protecting your assets.
FEATURES
The RediWatch POS Software includes the following features:
• Interface with PC Based POS Systems
• Support for many of the largest manufacturers including, Ruby VeriFone, ACS, IBM ACE, Retalix and more.
• Integration with SecurGen VTI, American Video AVE text inserters and HAT TVS text inserters.
• Transaction based searches.
• Remote search capable.
• Video export with text.
• Video snapshot with text.
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NOTES:
8
CONTROLS AND CONNECTIONS
DVR CONNECTIONS
The rear panel of the DVR unit contains all of the connectors you will be using to connect to a POS system. The diagram below
outlines the location and description of each connector:
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SECURGEN TEXT INSERTER CONNECTIONS
If you will be setting up your POS solution with a SecurGen VTI text inserter the diagram below will help to identify the proper
connections to use. Setting up the text inserter is discussed later in this manual.
Serial Input
10
GETTING STARTED
REQUIRED COMPONENTS
Identify and confirm that you have the following components required to complete the installation of the RediWatch POS Software*.
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RS-232 BASED DIRECT POS INTEGRATION
* The RediWatch POS Software is a SOFTWARE ONLY upgrade for OpenEye DVR and NVRs. No physical components are provided with this product. All other
components required for installation are the sole responsibility of the installer/end user.
12
CONNECTING TO A POS DEVICE
To connect a DVR or NVR to a POS system perform the following steps:
Network Connection
DIGITAL RECORDER SWITCH POS REGISTER
1. Connect the DVR or NVR and the POS System to the same network.
2. Follow the instructions outlined in the Installation and Configuration chapter of this manual for your specific POS System.
RS-232 Connection
DIGITAL RECORDER POS REGISTER
1. Connect the DVR or NVR to the serial output of the POS System or Video Text Inserter using a serial cable and Y-cable if
necessary.
2. Follow the instructions outlined in the Installation and Configuration chapter of this manual for your specific POS System.
1. Connect the DVR or NVR to the serial output of the POS System or Video Text Inserter using a serial cable and Y-cable if
necessary.
2. Follow the instructions outlined in the Installation and Configuration chapter of this manual for your specific POS System.
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CONNECTING TO MULTIPLE POS DEVICES
To connect a DVR or NVR to multiple POS system perform the following steps:
Network Connection
DIGITAL RECORDER SWITCH POS REGISTERS
1. Connect the DVR or NVR and the POS Systems to the same network.
2. Follow the instructions outlined in the Installation and Configuration chapter of this manual for each of the specific POS Systems.
RS-232 Connection
DIGITAL RECORDER POS REGISTER(S)
1. Connect the DVR or NVR to the serial output of the POS System or Video Text Inserter using a serial cable and Y-cable if
necessary.
2. Repeat step one for remaining POS Systems or Video Text Inserters.
3. If all serial connection on the DVR or NVR are full, a Serial Expansion Card or Serial Virtualization Device may be required.
4. Follow the instructions outlined in the Installation and Configuration chapter of this manual for each of the specific POS Systems.
14
INSTALLATION & CONFIGURATION
RETALIX NCR CONFIGURATION
Retalix NCR ScanMaster Server Side Setup
1. Register the Windows user DVRAdmin with the password dvr4321 on the Retalix ScanMaster Server.
2. Give DVRAdmin full access privileges to the scan1dos share on the Retalix ScanMaster Server.
DVR / NVR Server Side Setup
3. Click Setup on the Main Display screen of the DVR or NVR Software.
4. Click General in Setup.
5. Click the POS Setup button to open the POS Setup window.
6. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
7. Set the Protocol to Retalix in the Communication Status window and click Setup.
8. In the Save tab select the Save Location and configure the other save options then click Apply.
Note: The default option – C:\ drive – is the recommended save location.
9. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as File. Click Add
to open the File Community window.
10. In the File Community window, click the Map Network Drive button to open the Map Network Drive window.
11. In the Map Network Drive window confirm that the Reconnect At Logon checkbox is selected, set the Drive to “Z:\” and the
Folder to “\\[ip address of ScanMaster server]\scan1dos”. Click Finish.
12. In the File Community window click the Browse button to open the Browse for Folder window and select
Z:\ > Grocery > Files then click OK.
13. Enter the Register number you are connecting to in the File Extension Name box (e.g. Register 1 is 001) and click OK.
14. Repeat steps 9, 12, and13 until all registers have been added then click the Apply and OK buttons.
15. Under the Communications tab in the Option window select the POS ID just added and click the Rules button. Select User
Define and enter the last item found on EVERY receipt printed, then click OK. (This updates the RediWatch POS Database with
current receipt information.)
CAUTION: Failure to properly define the last item printed (ex: phone number or address) will result in improperly recorded
data.
16. Click OK to save the current settings and exit the Option window.
17. Click OK to close the Communications Status window.
18. In the POS Setup window select a camera under Channel and assign it a register under POS.
19. Repeat step 18 until all registers have been assigned to a camera.
20. Click OK to save the current setting and close the POS Setup window.
21. Click Exit in the Setup menu to return to the Main Display.
22. Incoming transaction data should now be displayed on cameras with registers assigned to them.
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IBM ACE CONFIGURATION
Enabling the Catalina Option on the IBM 4690 OS Controller
From IBM POS main screen:
1. Press 1, then press Enter.
2. Personalization [enter].
3. Store [enter].
4. Catalina.
Set Catalina options as follows:
a. Catalina Marketing Active = On.
b. Catalina Marketing Release = 2.
c. Host Name = CATALINA. This must match Host Name in ADXHSIHF.DAT file, see below.
d. Host Port Number = 2100.
16
Set up the background application
From IBM POS main screen:
1. Press ALT+SysRq.
2. Press B, and then press Enter.
3. Press F8 to start application.
4. Exit and save.
1. Click Setup on the Main Display screen of the DVR or NVR Software.
2. Click General in Setup.
3. Click the POS Setup button to open the POS Setup window.
4. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
5. Set the Protocol to Catalina(IBM 4680/4690) in the Communication Status window and click Setup.
6. In the Save tab select the Save Location and configure the other save options then click Apply.
7. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as UDP Server.
8. Click Add to open TCP/UDP Communication window.
9. In the TCP/UDP Communication window, enter the TCP\IP Port used in step 4 of the Catalina options above into the Local
Port box.
10. In the TCP/UDP Communication window, confirm that the Match Workstation ID check box is selected and enter the register
ID in the Workstation ID box.
11. Click OK
12. Repeat steps 7-10 until all registers have been added then click the Apply and OK button.
13. Click OK to close the Communications Status window.
14. In the POS Setup window select a camera under Channel and assign it a register under POS.
15. Repeat step 13 until all registers have been assigned to a camera.
16. Click OK to save the current setting and close the POS Setup window.
17. Click Exit in the Setup Menu to return to the Main Display. Incoming transaction data should now be displayed on cameras with
registers assigned to them.
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MICROS 3700 CONFIGURATION
Note RediWatch is compatible with Micros RES 3.2 SP7 and higher. Older versions may not function properly.
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DVR / NVR Server Side Setup
1. Click Setup on the Main Display screen of the DVR or NVR Software.
2. Click General in Setup.
3. Click the POS Setup button to open the POS Setup window.
4. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
5. Set the Protocol to Micros 3700 V2 in the Communication Status window and click Setup.
6. In the Save tab select the Save Location and configure the other save options then click Apply.
7. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as TCP Server.
8. Click Add to open TCP/UDP Communication window.
9. In the TCP/UDP Communication window, enter the TCP\IP Port used above in step 3c of the Micros installation matching the
Workstation Port line.
10. Click OK
11. Repeat steps 8-10 until all registers have been added then click the Apply and OK button.
12. Click OK to close the Communications Status window.
13. In the POS Setup window select a camera under Channel and assign it a register under POS. Repeat until all registers have
been assigned to a camera.
14. Click OK to save the current setting and close the POS Setup window.
15. Click Exit in the Setup Menu to return to the Main Display. Incoming transaction data should now be displayed on cameras with
registers assigned to them.
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MICROS 9700 CONFIGURATION
Micros 9700 Interface File
1. Open Interfaces in the EMC > Configurator.
2. Add a new record. The System Name MUST be EMON INTFC.
Note The space between the two words of the system name is important.
3. PC Number: Select the Primary PC.
4. Service Type: 2-Security.
5. Timeout: 0.
6. Ping Frequency: 0.
7. Type: 1 – TCP.
8. TCP Host Name: Enter the IP Address of the OpenEye DVR.
9. TCP Port: Enter a TCP Port.
Note OpenEye recommends port 5010.
Note This port will be used in the configuration of the RediWatch software on the DVR.
10. Options: Enable Option - ”ON=9 Digit Terminal Ids, OFF=2 Digit Terminal Ids”
Enable Option - “Enable Interface Log “
20
9700 Revenue Center Parameters File
1. Open Parameters in the EMC>Configurator>RVC Information.
2. Add the Interface created earlier to all revenue centers that will use VSS. This step will need to be repeated for every RVC
(outlet).
Note At a minimum, a reload in EMC>Control Panel will be necessary after configuring the 9700 System. If the interface still does
not work, stop the 9700 System & and restart the server.
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DVR / NVR Server Side Setup
1. Click Setup on the Main Display screen of the DVR or NVR Software.
2. Click General in Setup.
3. Click the POS Setup button to open the POS Setup window.
4. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
5. Set the Protocol to Micros 9700 in the Communication Status window and click Setup.
6. In the Save tab select the Save Location and configure the other save options then click Apply.
7. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as TCP Server.
8. Click Add to open TCP/UDP Communication window.
9. In the TCP/UDP Communication window, enter the port chosen in Micros 9700 Interface File Setup above (step 9) in the Local
Port box.
10. In the TCP/UDP Communication window, confirm that the Match Workstation ID check box is selected and enter the register ID in
the Workstation ID box.
11. Click OK
12. Repeat steps 7-10 until all registers have been added then click the Apply and OK button.
13. Click OK to close the Communications Status window.
14. In the POS Setup window select a camera under Channel and assign it a register under POS.
15. Repeat step 14 until all registers have been assigned to a camera.
16. Click OK to save the current setting and close the POS Setup window.
17. Click Exit in the Setup Menu to return to the Main Display. Incoming transaction data should now be displayed on cameras with
registers assigned to them.
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ACS NCR CONFIGURATION
ACS Server Side Setup
1. Launch the ASW Shell.
2. Click the Store Setup tab.
3. Select Option Editor Maintenance.
4. Click the General Store tab.
5. Set the LAN Capture Data option to YES.
6. Click the Terminal Option tab.
7. Select APPINI.
8. In the LAN Capture section, enter the destination TCP/IP Address in the Address box. The last octet of the address must be set
to broadcast on the current ACS subnet in order for the DVR to see transactions, please see table example below.
a. If ACS subnet is 255.255.255.0 set ip to x.x.x.255
b. If subnet is 255.255.0.0 set up to x.x.255.255
c. If subnet is 255.0.0.0 set ip to x.255.255.255
d. If subnet differs please contact technical support
9. In the LAN Capture section, enter the destination TCP/IP Port in the Port box. If no port is listed enter 199. If you are using a
Catalina Coupon Server DO NOT change the current port setting.
10. Click Save.
11. Activate > Activate Maintenance Option File Set > All Defined Groups > Execute.
12. Close the window and restart the POS Terminal.
DVR / NVR Server Side Setup
13. Click Setup on the Main Display screen of the DVR or NVR Software.
14. Click General in Setup.
15. Click the POS Setup button to open the POS Setup window.
16. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
17. Set the Protocol to ACS (NCR) in the Communication Status window and click Setup.
18. In the Save tab select the Save Location and configure the other save options then click Apply.
19. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as UDP Server.
Click Add to open TCP/UDP Communication window.
20. In the TCP/UDP Communication window, enter the TCP\IP Port used in step 8 into the Local Port box.
21. In the TCP/UDP Communication window, confirm that the Match Workstation ID check box is selected and enter the register
ID in the Workstation ID box.
22. Click OK
23. Repeat steps 19-22 until all registers have been added then click the Apply and OK button.
24. Click OK to close the Communications Status window.
25. In the POS Setup window select a camera under Channel: and assign it a register under POS:
26. Repeat step 25 until all registers have been assigned to a camera.
27. Click OK to save the current setting and close the POS Setup window.
28. Click Exit in the Setup Menu to return to the Main Display.
29. Incoming transaction data should now be displayed on cameras with registers assigned to them.
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SERIAL TEXT INSERTER CONFIGURATION
1. Click Setup on the Main Display screen of the DVR or NVR Software.
2. Click General in Setup.
3. Click the POS Setup button to open the POS Setup window.
4. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
5. Set the Protocol, to match the text inserter you are using, in the Communication Status window and click Setup.
6. In the Save tab select the Save Location and configure the other save options then click Apply.
Note: The default option – C:\ drive – is the recommended save location.
7. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as RS-232. Click
Add to open the RS-232 window.
8. In the RS-232 window select the COM Port the serial text inserter is connected to and click OK.
9. Under the Communications tab in the Option window select the POS ID just added and click the Property button to open the
COM Properties window.
10. Configure the communication settings for the Serial Text Inserter you are connecting to and click OK. (Default settings are:
9600, 8, None, 1)
11. Under the Communications tab in the Option window select the POS ID just added and click the Rules button. Select User
Define and enter the last item located on EVERY receipt printed, then click OK. (This updates the RediWatch POS Database
with current receipt information.)
CAUTION: Failure to properly define the last item printed (ex: phone number or address) will result in improperly recorded
data.
12. Click OK to save the current settings and exit the Option window.
13. Click OK to exit the Communications Status window.
14. In the POS Setup window select a camera under Channel and assign it a register under POS.
15. Repeat step 14 until all registers have been assigned to a camera.
16. Click OK to save the current setting and close the POS Setup window.
17. Click Exit in the Setup menu to return to the Main Display. Incoming transaction data should now be displayed on cameras
with registers assigned to them.
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RS-232 BASED POS CONFIGURATION
1. Click Setup on the Main Display screen of the DVR or NVR Software.
2. Click General in Setup.
3. Click the POS Setup button to open the POS Setup window.
4. Click the Setup POS Agent button.
5. Set the Protocol to PC Based POS in the Communication Status window and click Setup.
6. In the Save tab select the Save Location and configure the other save options then click Apply.
Note: The default option – C:\ drive – is the recommended save location.
7. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as RS-232. Click
Add to open the RS-232 window.
8. In the RS-232 window select the COM Port the PC Based POS is connected to and click OK.
9. Under the Communications tab in the Option window select the POS ID just added and click the Property button to open the
Com Properties window.
10. Configure the communication settings for the PC based POS Inserter you are connecting to and click OK.
11. Under the Communications tab in the Option window select the POS ID just added and click the Rules button. Select User
Define and enter the last item located on EVERY receipt printed, then click OK. (This updates the RediWatch POS Database
with current receipt information.)
CAUTION: Failure to properly define the last item printed (ex: phone number or address) will result in improperly recorded
POS data.
12. Click OK to save the current settings and exit the Option window.
13. Click OK to exit the Communications Status window.
14. In the POS Setup window select a camera under Channel and assign it a register under POS.
15. Repeat step 14 until all registers have been assigned to a camera.
16. Click OK to save the current setting and close the POS Setup window.
17. Click Exit in the Setup Menu to return to the Main Display. Incoming transaction data should now be displayed on cameras with
registers assigned to them.
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RUBY VERIFONE CONFIGURATION
1. Click Setup on the Main Display screen of the DVR or NVR Software.
2. Click General in Setup.
3. Click the POS Setup button to open the POS Setup window.
4. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
5. Set the Protocol to Ruby and click Setup.
6. In the Save tab select the Save Location and configure the other save options then click Apply.
Note: The default option – C:\ drive – is the recommended save location.
7. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as RS-232. Click
Add to open the RS-232 window.
8. In the RS-232 window select the COM Port the Ruby VeriFone is connected to and click OK.
9. Under the Communications tab in the Option window select the POS ID added above and click the Property button to open
the COM Properties window.
10. Configure the communication settings for the Baud Rate the Ruby Printer is set to and click OK. (Default Ruby settings are:
9600, 8, None, 1)
11. Under the Communications tab in the Option window select the POS ID just added and click the Rules button. Select User
Define and enter the last item located on EVERY receipt printed, then click OK. (This updates the RediWatch POS Database
with current receipt information.)
CAUTION: Failure to properly define the last item printed (ex: phone number or address) will result in improperly recorded
POS data.
12. Click OK to save the current settings and exit the Option window.
13. Click OK to exit the Communications Status window.
14. In the POS Setup window select a camera under Channel and assign it a register under POS.
15. Repeat the previous step until all registers have been assigned a camera.
16. Click OK to save the current setting and close the POS Setup window.
17. Click Exit in the Setup menu to return to the Main Display. Incoming transaction data should now be displayed on cameras
with registers assigned to them.
26
POSITOUCH CONFIGURATION
Note: The Electronic Journal software from POSitouch is required.
Set up BOW
1. Exit POSitouch terminal.
2. Run BOW at C:\SC\BOW.exe
3. Click Setup and select Hardware.
4. Select Number of Serial Devices and increase the Number of prep printers by 1, and then click OK.
5. Select Prep Printers and click Locations and Types.
6. Select a blank line (if there are no blank lines, click Insert), name the printer Journal, and then click Yes.
7. Click Edit.
8. In the Location box type DVR PRINTER.
9. From the Printer Type list, select 1- Virtual Printer.
10. Click OK.
11. Click Exit to Hardware Setup: Prep Printer Locations and Types: Edit window.
12. Click Exit to Hardware Setup: Prep Printer Locations and Types window.
13. Click Exit to Hardware Setup: Prep Printers window.
14. Click Exit to exit the Hardware section of BOW.
15. Select Restaurant Misc Data.
16. Select XML I/O.
17. In XML Journal (TCP/IP), select the printer, created above, from the list.
18. Click the Expanded format? check box.
19. Click OK.
20. Click Exit to Restaurant Misc Data options.
21. Click Exit to Setup options
22. Select Immed System Change.
23. Click Exit to the BOW application.
Edit SPCWIN.INI
1. Open C:\DB\SPCWIN.INI
2. Use the following settings
[NETWORK]
TCP/IP=YES
Spcwin=<The IP address of the POSitouch register>
[VIRTUAL]
VirtualPath0X=<DVR IP Address>
Note: X is the Device Number of the printer created previously.
[XML]
ListenXMLServerPort=5015
ConnectXMLServerPort=5015
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DVR / NVR Server Side Setup
1. Click Setup on the Main Display screen of the DVR or NVR Software.
2. Click General in Setup.
3. Click the POS Setup button to open the POS Setup window.
4. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
5. Set the Protocol to POSITOUCH in the Communication Status window and click Setup.
6. In the Save configure the options and click Apply.
7. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as TCP Server.
8. Click Add to open TCP/UDP Communication window.
9. In the TCP/UDP Communication window, enter 5015 into the Local Port box.
10. In the TCP/UDP Communication window, confirm that the Match Workstation ID check box is selected and enter the register
ID in the Workstation ID box.
11. Click OK
12. Repeat steps 7-10 until all registers have been added then click the Apply and OK button.
13. Click OK to close the Communications Status window.
14. In the POS Setup window select a camera under Channel and assign it a register under POS.
15. Repeat step 14 until all registers have been assigned to a camera.
16. Click OK to save the current setting and close the POS Setup window.
17. Click Exit in the Setup Menu to return to the Main Display. Incoming transaction data should now be displayed on cameras with
registers assigned to them.
28
ISS45 CONFIGURATION
Note: The CCTV Bit, Bit 5, must be enabled to output to transactions to DVR system.
Verify HASP Key has CCTV Bit
1. Launch BackOffice.
2. Log in to BackOffice.
3. Select 6 – 1 – 12.
4. Verify 5.CCTV is selected. If it is not selected contact your ISS45 vendor.
Enable Data Output
1. Launch BackOffice.
2. Log in to BackOffice.
3. Select 6-System Maintenance & Utilities.
4. Select 4-Security Maintenance.
5. Select 8-CCTV Parameters.
6. Select the 1. CCTV in System check box.
7. In 2. CCTV Server Host Name, enter the DVR IP address.
8. In 3. CCTV Server Port, enter 200.
9. Press F2.
10. Press ESC three times to save and exit.
DVR / NVR Server Side Setup
1. Click Setup on the Main Display screen of the DVR or NVR Software.
2. Click General in Setup.
3. Click the POS Setup button to open the POS Setup window.
4. Click the Setup POS Agent button in the POS Setup window to open the Communication Status window.
5. Set the Protocol to ISS45 in the Communication Status window and click Setup.
6. In the Save tab select the Save Location and configure the other save options then click Apply.
7. Click the Communication tab and set the POS ID to the register number you are connecting to and the Type as TCP Server.
8. Click Add to open TCP/UDP Communication window.
9. In the TCP/UDP Communication window, enter 200 into the Local Port box.
10. In the TCP/UDP Communication window, confirm that the Match Workstation ID check box is selected and enter the register
ID in the Workstation ID box.
11. Click OK
12. Repeat steps 7-10 until all registers have been added then click the Apply and OK button.
13. Click OK to close the Communications Status window.
14. In the POS Setup window select a camera under Channel and assign it a register under POS.
15. Repeat step 14 until all registers have been assigned to a camera.
16. Click OK to save the current setting and close the POS Setup window.
17. Click Exit in the Setup Menu to return to the Main Display. Incoming transaction data should now be displayed on cameras with
registers assigned to them.
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AVE ATM CONFIGURATION
1. Plug the ATM network cable into the RJ45 IN port on the TCPIP/232 AVE adapter.
2. Use a CAT5 patch cable to connect the AVE adapter and the network switch.
Note Use the utility provided by AVE to set the IP address of the AVE TCPIP/232 adapter.
3. After the AVE adapter is placed on the network, configure the AVE box with the same IP address as the ATM machine via a
laptop and a null modem cable using a configuration application.
4. Add the Lava serial to TCP/IP device to the network with its own IP address.
The Lava serial to TCP/IP device is used to run RS-232 a long distance, without extra cabling, on an existing network.
5. Install a null modem cable between the AVE and Lava adapter.
6. On the OpenEye DVR, configure a virtual serial port that uses the Lava serial device.
Refer to the instructions for the Lava device for more information.
7. Configure the DVR to display transactions using the instructions for RS-232 Based POS Configuration in this manual.
Notes Full account numbers are displayed by default. The AVE device needs to be configured to mask the account number to only
show the last 4 digits. AVE says this can be done with a filter from the TCP/IP adapter configuration. This may require some
trial and error to configure correctly.
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IN-ROOM INSTALLATION CONFIGURATION
This solution is used only if the OpenEye DVR is located in the data room where the AVE device is located. This solution does not
require the RS-232 to TCP/IP device by Lava as the RS-232 cable run would be minimal.
1. Plug the ATM network cable into the RJ45 IN port on the TCPIP/232 AVE adapter.
2. Use a CAT5 patch cable to connect the AVE adapter and the network switch using the RJ45 Out port.
Note Use the utility provided by AVE to set the IP address of the AVE TCPIP/232 adapter.
3. After the AVE adapter is placed on the network, configure the box with the same IP address as the ATM machine via a laptop
and a null modem cable using a configuration application.
4. Install a null modem cable between the AVE and OpenEye DVR.
5. Configure the DVR to display transactions using the instructions for RS-232 Based POS Configuration in this manual.
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ALOHA CONFIGURATION
32
ALOHA SPY INTERFACE SETUP
You must set up the Aloha system to interface with the DVR security system. This includes configuring each terminal monitored by the
security system with Aloha Spy configurations. The settings are located in the Aloha Spy Server inset of the Terminals function tab.
The number of the TCP port reflects the environment variable setup information. The IP address text box accepts the actual IP
address on the network or the server’s computer name.
To set up Aloha TableService to interface with the DVR:
1. Log in to the BOH.
2. From the Maintenance menu, click Store Settings.
3. From the Group list, select Security.
4. Select the Use Aloha Spy check box.
5. Click Save and close the Store Settings
Maintenance window.
Note You must install the WS2_32.DLL on each terminal that will interface with the Aloha system. This file many not be available
on early versions of the Windows 95 operating system. Contact Aloha Technical Support or download the file from the
Windows Sockets Library on Microsoft.com.
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SET UP ALOHASPY.INI
The ALOHASPY.INI file determines how terminal messages route to the security system. It is stored in the \ALOHA directory. Edit this
text file to reflect the settings in Maintenance and the peripheral connections. In this document, (#) indicates an applicable number
corresponding to the description.
ALOHASPY.INI consists of three sections of settings:
COMM(#) — Defines the COM port to which the security camera is attached. Each COMM section requires corresponding DEVICE
information. (baud, parity, stop bits)
DEVICE(#) — Defines the security camera number. This number is one unless there is more than one camera configured. Each
DEVICE section requires corresponding TERM information. The device type is the kind of port in which the camera is attached.
Device Type ID is the physical comm port number in which the device is attached.
TERM(#) — Defines the terminals attached to the camera in which gathers transaction information for up to four terminals. Each
terminal connected to Aloha Spy must correspond to the appropriate DEVICE.
The following is an example of a typical ALOHASPY.INI file:
[COMM1]
BAUDRATE=9600
PARITY=0
STOPBITS=1
[DEVICE1]
DEVICETYPE=COMM
DEVICETYPEID=1
[TERM1]
DEVICEID=1
SPYTYPE=TVS
[TERM2]
DEVICEID=1
SPYTYPE=TVS
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To Edit the ALOHASPY.INI Text File
1. Right-click My Computer and then click Explore.
2. Click the \ALOHA directory.
3. From the File menu, click New and then click Text Document.
4. Type ALOHASPY.INI and then press Enter.
5. Double-click ALOHASPY.INI to edit the file with the Notepad application.
6. Type the command lines according to the specifications as described above.
7. From the File menu, click Save.
8. From the File menu, click Exit.
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36
SETUP OPTIONS
SETUP OVERVIEW
There are several unique features unlocked by the RediWatch POS Software which require additional setup and configuration to
perform properly. This chapter outlines only features unlocked by the installation of the RediWatch POS Software. For additional
information on standard features and functions please consult the manual which shipped with your DVR or NVR.
Video Display
Click Clear Display Area and drag the mouse over the video display to create a text overlay area. POS data will only display in the
defined area.
Note: The default setting is full screen.
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38
AGENT INFORMATION WINDOW
POS ID Status
Database Information
OPTIONS WINDOW
The Options window offers access to advanced setup and configuration of the POS Software. Open the Options window using the
following steps:
1. Open the POS Setup menu.
2. Click the Setup POS Agent button to open the Agent Information window.
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Save Tab
Save Option Sets the Drive to log POS data and configures other basic save options.
Note: Save the Database files for the same number of days as recorded video is saved on the
DVR. The default setting is five days.
Enable Communication Server Enables the Communication Server and sets the communication port.
Server Port Used to transfer POS data for access with remote software and Radius.
Communication Tab
Communication Protocol
Edit Properties
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Add Protocol Windows
The Protocol window is displayed upon clicking Add on the Communication tab in the Options window. There are three separate
protocol windows which may be displayed. The three window types are RS-232, File Community, and TCP/UDP. Selecting the
protocol from the Protocol list on the Communication tab determines which protocol window will be displayed.
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Predefine Filters Tab
The Predefine Filters tab enables the user to add and modify predefined filters to clean up data. Assign the filters only to the desired
registers and select the appropriate filter to display only the necessary information.
Filter Description
42
String Filter Tab
Use the String Filter tab to create a custom filter to remove specified ASCII text.
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Hex Filter Tab
Use the Hex Filter tab to create a custom filter to remove specified Hex Values
Method CHAR – filter removes the Hex Value from the data line
LINE – filter removes the entire line of data that contains the Hex Value
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POS ALERT SETUP
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SEARCH OPTIONS
SEARCH OVERVIEW
There are several unique search features unlocked by the RediWatch POS Software. This chapter outlines only search features
unlocked by the installation of the RediWatch POS Software. For additional information on standard search features and functions
please consult the manual that shipped with your DVR or NVR.
EVENT SEARCH
Prioritize Searches Click the up arrow to move a saved search to the top of the list, the down arrow to move to the
bottom of the list.
Event Search Results Display Displays the event results highlighting the positive matches for the search.
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Performing a POS Search
1. On the Search screen of the DVR, click the POS button to open the Event Search window.
2. Set the POS Channel to search or select All to search all POS channels simultaneously.
3. Set the Date and search Start Time and End Time.
4. Set the search operation as And or Or.
5. Select the appropriate data type from the Search Data Type list, and click Add.
6. Click the Search button to begin the search.
7. Click the Viewer tab to switch to the viewer.
8. Double-click a transaction to open the event in the viewer
9. Playback search results, print, or export them as still images or video files.
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The Event Text Search
1. Select Event Text from the Search Data Type list.
2. Type new string data in the New box.
3. Click Add. The text will appear in the Registered List box.
4. Click Rename to edit the string data or Remove to remove it from the list.
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APPENDIX: CUSTOM SETTINGS
MICROS 3700
The NO SALE button must be configured in the Touchscreen Designer to enable NO SALE data to be processed through the DVR
interface. Until the NO SALE button is configured, you will not be able to search for NO SALE transactions or see it displayed on the
DVR.
1. Launch the POS Configurator.
Click Start > MICROS Applications > POS > POS Configurator.
2. Click the Devices tab.
3. Click Touchscreen Designer.
4. Select your first screen with NO SALE
button.
5. Click NO SALE.
6. Change Category from Function: Non
Sales to SIM/PMS Inquire.
10. Repeat steps 4 through 9 until you have completed all screens that contain a NO SALE button.
The DVR should now display NO SALE transactions.
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ENABLE CLOCK IN/CLOCK OUT TRANSACTION
10. Repeat steps 4 through 9 until you have completed all screens that contain a NO SALE button.
The DVR should now display CLOCK IN/OUT transactions.
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© 2009 OpenEye
All rights reserved. No part of this publication may be reproduced by any means without written permission from OpenEye. The information in
this publication is believed to be accurate in all respects. However, OpenEye cannot assume responsibility for any consequences resulting from
the use thereof. The information contained herein is subject to change without notice. Revisions or new editions to this publication may be
issued to incorporate such changes.
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