IT Services Company
IT Services Company
IT Services Company
Year 2021
TABLE OF CONTENTS
1 EXECUTIVE SUMMARY......................................................................................3
1 INTRODUCTION TO SMEDA..............................................................................3
2 PURPOSE OF THE DOCUMENT........................................................................4
3 BRIEF DESCRIPTION OF PROJECT & PRODUCT...........................................4
3.1 Installed and Operational Capacities...........................................................5
4 CRITICAL FACTORS...........................................................................................6
5 GEOGRAPHICAL POTENTIAL FOR INVESTMENT..........................................6
6 POTENTIAL TARGET CUSTOMERS / MARKETS.............................................7
7 PROJECT COST SUMMARY..............................................................................7
7.1 Project Economics.......................................................................................7
7.2 Project Cost..................................................................................................8
7.3 Space Requirement.....................................................................................9
7.4 Furniture & Fixtures Requirement................................................................9
7.5 Office Equipment Requirement..................................................................10
7.6 Computer Equipment Required.................................................................11
7.7 Human Resource Requirement.................................................................11
7.8 Utilities and Other Costs............................................................................12
7.9 Revenue Generation..................................................................................12
8 CONTACT DETAILS..........................................................................................13
9 USEFUL WEB LINKS........................................................................................13
10 ANNEXURES......................................................................................................15
10.1 Income Statement......................................................................................15
10.2 Balance Sheet............................................................................................16
10.3 Cash Flow Statement.................................................................................17
11 KEY ASSUMPTIONS.........................................................................................18
11.1 Operating Cost Assumptions.....................................................................18
11.2 Production Cost Assumptions....................................................................18
11.3 Revenue Assumptions...............................................................................18
1
1. INDUSRTY OVERVIEW
For the purpose of this business plan, we will be looking at software development as
a service. Software as a service (or SaaS) is part of the Business Analytics and
Enterprise Software Publishing industry and players in this industry consist of
companies that are into ERP software, BI software, CRM software, SCM software
and other software development and they may decide to strictly adopt the Software
as a services (SaaS).
Social media marketing industry is emerging as one of the rapidly growing business
ventures all over world as well as in Pakistan. There has been an increasing trend of
establishing ‘Social Media Marketing Agency’ during the last decade, especially in
urban cities. However, this trend is also spreading to small cities and towns due to
increasing use of social media i.e. Facebook, Instagram, Twitter etc., as an easy,
adorable and fast medium for business promotion and advertisement.
Some of the factors that encourage entrepreneurs to start their own Software as a
service (SaaS) business could be the growing recognition of economic and
operational benefits and the efficiency of this business model. As companies ease
out gradually from the economic uncertainties and financial shackles, widespread
adoption of Software as a service is in the offing.
The successful adoption of this technology concept will pave the way for mass
enterprise adoption of Software as a service in the upcoming years. The transition of
enterprises from virtual machines to the cloud will additionally extend the impetus
required for strong growth of Software as a service (SaaS).
Poised to score the maximum gains will be end-to end cloud-computing solutions that
offer complete functionalities ranging from integration of internal and external clouds,
automation of business-critical tasks, and streamlining of business processes and
workflow, among others.
QBee Tech. is an IT tech startup that will specialize in offering software as a service
(SaaS). The business will be based in Islamabad.
QBee Tech. is a client – focused and result driven IT tech startup company that is
into ERP software, bi software, CRM software, SCM software, IOS and Androids
app/Web development as well as SMM (Social Media Marketing). We will provide
broad – based services at an affordable fee that won’t in any way put a hole in the
pocket of our clients. We will offer standard and professional services to all to our
clients.
At QBee Tech. our client’s best interest would always come first, and everything we
do is guided by our values and professional ethics. We will ensure that we hire
professionals who are experienced in the business analytics and enterprise software
publishing industry in general.
QBee Tech. will at all times demonstrate her commitment to sustainability, both
individually and as a firm, by actively participating in our communities and integrating
sustainable business practices wherever possible. We will ensure that we hold
ourselves accountable to the highest standards by meeting our client’s needs
precisely and completely.
Our plan is to position the business to become the leading brand in software as a
service (SaaS) business amongst the top 10 IT tech startup companies in the
Pakistan within the first 10 years of operation. This might look too tall a dream but we
are optimistic that this will surely be realized.
QBee Tech. will be owned and managed by Nauman Naveed Qureshi. He has a
Master’s Degree in Business Management. He is a certified Google Data Analytic
and has over 10 years’ experience.
The IT services company will offer a wide range of software applications relating to
data bases and creation of animations. The applications mainly encompass
technology outsourcing, systems integration, application development, processes
consulting, business intelligence consulting, and information security consulting
3
among others. Background knowledge and technical qualification of the entrepreneur
and key staff is extremely important in success of the proposed venture.
The estimated cost of the project is Rs.6.80 million out of which Rs. 4.76 million
would be capital investment and remaining Rs. 2.05 million would be for working
capital. The project is proposed to be financed through 50% debt and 50% equity.
The project NPV is around Rs. 6.68 million, with an IRR of 38% and payback period
of 3.23 years. The project will provide employment opportunities to 13 people
including owner manager. The legal business status of this project is proposed as
‘Sole Proprietorship’.
The proposal is based on two of the main sub sectors of software development
industry in Pakistan; namely Database Development and Animations. These sub
sectors offer aspiring entrepreneurs a compelling opportunity to establish business in
one of the top export-oriented sectors of Pakistan. Easy and sustained access to
highly trained professionals coupled with availability of required infrastructure makes
this sub sector an attractive opportunity for entrepreneurs to venture into software
development and social media marketing in Pakistan.
This project mainly focuses on potential investment opportunity in the area of software
development and more precisely data base development and animation creation.
However, other products and services related to various sectors such as finance,
insurance, human resource etc. can also be offered under the project, without any
additional equipment.
The proposed IT Services Company is based upon two divisions, each consisting of a
software architect, an analyst, two developers, one mobile app developer and one
social media marketing person working on an 8-hour shift and generating around
4,160 value hours for customers.
The agency will offer three main packages (i.e. Silver, Gold and Platinum) comprising
of different portfolio of services and pricing. The pricing of each package will vary
according to the offered services. Apart from these three basic packages customized
social media marketing packages may also be offered to the clients as per their
specific business requirements. Financial analysis shows the unit shall be profitable
from the very first year of operation. The legal status is proposed to be ‘Sole
Proprietorship’
Process Flow of Services
4
2.1 Process Flow of Services Installed and Operational Capacities
The installed and operational capacity of Social Media Marketing (SMM) business
venture mainly depends on the market size and potential clients. The proposed SSM
agency is assumed to facilitate around 64 customers annually. However, the initial
operating capacity of the project will be 45% with maximum service facilitation of
90%.
Table 1: Installed and Operational Capacity
5
Maximum
Total Operational
Operational
Capacity (No Capacity 45 %
Description Capacity 90%
of Clients) (Year 1)
(Year 10)
Local Clients – SMM Services
Silver Package 4 2 4
Gold Package 4 2 4
Platinum Package 2 1 2
International Clients – SMM Services
Silver Package 4 2 4
Gold Package 4 2 4
Platinum Package 2 1 2
SEO Service
Local Clients 8 4 7
International Clients 8 4 7
6
Individual Clients (Non-permanent)
Event Marketing One Day 1 5 1
2 1
SMM Campaign One Week 8 4 7
SMM Campaign Two Weeks 8 4 7
Total 6 3 5
4 1 9
3 CRITICAL FACTORS
Following are the factors critical for the success of this business venture;
Background knowledge and technical qualification of the entrepreneur and key
staff.
Hiring and retention of competent and qualified staff.
Higher return on investment and a steady growth of business is closely
associated with regular training and capacity building of the entrepreneur and
key staff.
Selection of an appropriate location with accessibility of high speed internet
connectivity.
Maintaining a clean, hygienic, and healthy office environment.
Marketing and promotion through various channels i.e. outdoor advertisement,
TV & cable ads, and promotion through social media (Facebook etc.).
Thorough understanding of international regulations related to piracy and
copyright protection. Formulation and implementation of customer follow up
and feedback systems.
Make effective use of facilitation agencies like P@SHA, PITB and PESB etc.
In local market there is an increasing trend towards the use of social media marketing
tools and platforms. A lot of small, medium and large enterprises are shifting towards
SMM for performance-driven marketing results at affordable pricing.
Potential target customers for the social media marketing service will mainly
comprise of clients from local corporate and business sector as well as international
business enterprises. As majority of the target local customer belongs to business
segments, therefore, the business clients operating in major big cities, such as
Lahore, Karachi, Peshawar, Islamabad, Quetta, Faisalabad, Multan, Rawalpindi and
Hyderabad will be key potential markets for the proposed venture.
A detailed financial model has been developed to analyze the commercial viability of
Social Media Marketing Agency. Various cost and revenue related assumptions
along with results of the analysis are outlined in this section.
The projected Income Statement, Cash Flow Statement and Balance Sheet are
attached as annexures.
Description Detail
s
Internal Rate of Return (IRR) 68%
Payback Period (Yrs.) 2.90
Net Present Value (Rs.) 27,326,213
Calculation of break-even analysis is as follows:
Table 3 :Breakeven (100% Equity Based)
Break-Even
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10
Analysis
Break-Even
7,035,822 7,028,999 7,127,454 6,873,418 6,462,748 6,574,927 7,004,456 7,540,425 8,131,150 8,978,343
Revenue
Break-Even
83 75 69 61 52 48 46 45 45 45
Units
Margin of
15% 27% 37% 52% 68% 74% 79% 81% 83% 86%
Safety
However, for the purposes of further explanation the Project Economics based on
Debt:Equity (i.e. 50:50) Model has also been computed. Based on Debt:Equity model
the Internal Rate of Return, Payback Period and Net Present Value of the proposed
project are provide in the table below.
Table 4: Project Economics Based on Debt (50%) : Equity (50%)
Description Detail
s
Internal Rate of Return (IRR) 68%
Payback Period (Yrs.) 2.90
Net Present Value (Rs.) 33,005,263
Description Detail
s
Debt (50%) 2,013,390
Equity (50%) 2,013,390
Interest Rate on Debt 12%
Debt Tenure 5
Debt Payment / Year 2
The projected Income Statement, Balance Sheet and Cash Flow Statement attached
as annexures are based on 100% Equity Based Business Model.
1 77,000 77,000
LED for Office
1 39,900 39,900
Fridge
Security Equipment’s 1 25,000 25,000
1 23,000 23,000
Computer printer (s)
1 14,000 14,000
Scanner
UPS with Batteries 1 90,000 90,000
Total 1,002,000
Designer 1 50,000
Total 8 437,500
6.8 Utilities and Other Costs
An essential cost to be borne by the project is the cost of electricity. The electricity
expenses are estimated to be around Rs.13,375 (Direct and In direct) per month.
Furthermore, promotional expense being essential for marketing of Social Media
Marketing Agency is estimated as 1% of revenue.
In order to facilitate potential investors, the contact details of machinery suppliers are
provided below.
Table 12: Machinery Suppliers
Name of
Addres Phone E-
Supplier
s mail
GF-19 Ground Floor, (0313)-
Techno City, Hasrat 2212988
Mega Mohani Road, I.I. [email protected]
Computer Chundrigar Road (0313)-
Karachi 4537591
Suit # 106, 1st Floor, Uni
Center, I.I Chundrigar 0336-
Indus Tech [email protected]
Road Karachi 75400 2275332
iCreativez www.icreativez.com/
9 ANNEXURES
Calculations SMEDA
Income Statement
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10
Revenue 8,248,615 9,654,639 11,275,131 14,467,301 20,453,917 25,736,124 33,318,677 39,153,393 48,883,368 65,534,619
Cost of sales
Direct Lahour 4,620,000 5,082,000 5,590,200 6,149,220 6,764,142 7,440,556 8,184,612 9,003,073 9,903,380 10,893,718
SEO tool AH REF for boosting 188,476 226,696 271,208 324,460 388,169 464,386 555,570 664,657 795,163 951,295
Operating costs 2 (Internet) 123,729 144,820 169,127 217,010 306,809 386,042 499,780 587,301 733,251 983,019
Operating costs 3 (direct electricity) 80,249 88,274 97,102 106,812 117,493 129,242 142,167 156,383 172,022 189,224
Total cost of sales 5,012,455 5,541,790 6,127,637 6,797,502 7,576,613 8,420,227 9,382,128 10,411,414 11,603,816 13,017,256
Gross Profit 3,236,160 4,112,849 5,147,494 7,669,799 12,877,304 17,315,897 23,936,549 28,741,979 37,279,553 52,517,363
Other income (interest on cash) 22,922 45,989 59,641 82,025 137,882 194,893 263,913 355,208 442,659 581,453
Other income 2
Gain / (loss) on sale of machinery & equipment - - - - 10,000 - - - -
Gain / (loss) on sale of computer equipment - - 250,500 - - 540,485 - - 876,179 699,494
Earnings Before Interest & Taxes 498,734 1,164,504 2,203,701 4,107,901 8,956,392 13,627,503 19,168,375 23,561,862 32,397,394 46,603,350
Earnings Before Tax 498,734 1,164,504 2,203,701 4,107,901 8,956,392 13,627,503 19,168,375 23,561,862 32,397,394 46,603,350
Tax 4,937 66,450 220,555 652,370 2,254,737 3,889,626 5,828,931 7,366,652 10,459,088 15,431,172
NET PROFIT/(LOSS) AFTER TAX 493,797 1,098,054 1,983,146 3,455,531 6,701,655 9,737,877 13,339,444 16,195,211 21,938,307 31,172,178
17
9.2 Balance Sheet
Calculations SMEDA
Balance Sheet
Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10
Assets
Current assets
Cash & Bank 500,000 1,333,739 2,345,356 2,425,911 4,136,103 6,894,436 8,697,034 12,416,034 16,000,608 19,412,152 27,104,052
Pre-paid building rent 80,000 88,000 96,800 106,480 117,128 128,841 141,725 155,897 171,487 188,636 -
Total Current Assets 580,000 1,421,739 2,442,156 2,532,391 4,253,231 7,023,276 8,838,759 12,571,932 16,172,095 19,600,787 27,104,052
Fixed assets
Building Security 240,000 240,000 240,000 240,000 240,000 240,000 240,000 240,000 240,000 240,000 240,000
Machinery & equipment 25,000 22,500 20,000 17,500 15,000 44,407 38,716 33,026 27,335 21,644 15,954
Furniture & fixtures 1,596,900 1,437,210 1,277,520 1,117,830 958,140 798,450 638,760 479,070 319,380 159,690 -
Computer equipment 1,002,000 671,340 340,680 1,169,960 777,160 394,380 1,354,375 899,660 456,544 1,567,859 1,041,469
Office equipment 144,900 130,410 115,920 101,430 86,940 72,450 57,960 43,470 28,980 14,490 -
Total Fixed Assets 3,008,800 2,501,460 1,994,120 2,646,720 2,077,240 1,549,687 2,329,812 1,695,225 1,072,239 2,003,683 1,297,422
Intangible assets
Pre-operation costs 437,500 350,000 262,500 175,000 87,500 - - - - - -
Total Intangible Assets 437,500 350,000 262,500 175,000 87,500 - - - - - -
TOTAL ASSETS 4,026,300 4,273,199 4,698,776 5,354,111 6,417,971 8,572,963 11,168,570 14,267,157 17,244,334 21,604,470 28,401,474
Shareholders' equity
Paid-up capital 4,026,300 4,026,300 4,026,300 4,026,300 4,026,300 4,026,300 4,026,300 4,026,300 4,026,300 4,026,300 4,026,300
Retained earnings 246,899 672,476 1,327,811 2,391,671 4,546,663 7,142,270 10,240,857 13,218,034 17,578,170 24,375,174
Total Equity 4,026,300 4,273,199 4,698,776 5,354,111 6,417,971 8,572,963 11,168,570 14,267,157 17,244,334 21,604,470 28,401,474
TOTAL CAPITAL AND LIABILITIES 4,026,300 4,273,199 4,698,776 5,354,111 6,417,971 8,572,963 11,168,570 14,267,157 17,244,334 21,604,470 28,401,474
18
9.3 Cash Flow Statement
Calculations SMEDA
Cash Flow Statement
Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10
Operating activities
Net profit 493,797 1,098,054 1,983,146 3,455,531 6,701,655 9,737,877 13,339,444 16,195,211 21,938,307 31,172,178
Add: depreciation expense 507,340 507,340 507,340 569,480 559,460 562,651 634,586 622,987 622,987 706,261
amortization of pre-operating costs 87,500 87,500 87,500 87,500 87,500 - - - - -
Pre-paid building rent (80,000) (8,000) (8,800) (9,680) (10,648) (11,713) (12,884) (14,172) (15,590) (17,149) 188,636
Cash provided by operations (80,000) 1,080,637 1,684,094 2,568,306 4,101,863 7,336,903 10,287,644 13,959,857 16,802,608 22,544,145 32,067,074
Financing activities
Issuance of shares 4,026,300 - - - - - - - - - -
Cash provided by / (used for) financing activities 4,026,300 - - - - - - - - - -
Investing activities
Capital expenditure (3,446,300) - - (1,159,940) - (31,907) (1,342,776) - - (1,554,431) -
Cash (used for) / provided by investing activities (3,446,300) - - (1,159,940) - (31,907) (1,342,776) - - (1,554,431) -
NET CASH 500,000 1,080,637 1,684,094 1,408,366 4,101,863 7,304,996 8,944,868 13,959,857 16,802,608 20,989,714 32,067,074
19
10 KEY ASSUMPTIONS
Maximum Clients 64
20
Social Media Marketing SMM Local:
Silver Package Rs. 18,000 per Month
Gold Package Rs. 26,000 per Month
Platinum Package Rs. 34,000 per Month
Social Media Marketing SMM International:
Silver Package US $ 325 per Month
Gold Package US $ 375 per Month
Platinum Package US $ 425 per Month
SEO Local Rs. 22,000 per Month
SEO International US $ 275 per Month
Non-Permanent Clients:
Event Marketing One Day Rs. 8,000
SMM Campaign One Week Rs. 10,000
SMM Campaign Two Weeks Rs. 20,000
21