Amira Gamal

Standard ticket Process

 Check the availability of a flight upon the PAX request by using the
following entry
1) “AN 11 AUG CAI DXB/AMS/FN”
 
Airline non-stop flight
 “AN 23 AUG CAI HKG/AMS”→ it may be a direct flight with one stop
 “DOMS960/23AUG” → to check if the flight have a stopover or not
 ““SN 11 AUG CAI DXB/AMS” → to check the closed flights
Use “Help” to have more options about availability entries
HE AN or HE SN

 Book the number of the seats and the desired cabin from the availability
requested by the PAX.

2) “SS1H3”
 “SS” → a transaction code means sell seat
 “1” → the number of the requested seats
 “H” → class of service or RBD
 “1” line number in the flights availability display

Use “Help” to have more options about selling seats entries

HE SS

 Display the best fare whether on business or economy cabin.

3) “FXR” → used only to display the best adult fare in the availability without
storing it in the PNR.
 “FXR/RCH” → display the child best fare in the availability without storing it
in the PNR.
 “FXX/RINF” → display the infant fare in the availability without storing it in
the PNR.
 “FXR/R,U” → display the promo adult fare (offer or Nego fare)
 “FXR/RCH,U” → display the promo child fare (offer or Nego fare.
 Amira Gamal
 Insert the last name and the first name of the passenger as follows:
4) “NM1 Elkholy/Ahmed MR”
 “NM1” a transaction code stands for name
 “Elkholy/Ahmed MR”→ adult family name/first name

 “NM1SAAD/MALEK (CHD/29JUN2015)”
 “CHD “→ stands for child
 “ /29JUN2015” → stands for DOB

 “NM1SAAD/AYLA (INF/11JUL2018)”
 “INF “→ stands for infant less than 2 years
 “/11JUL2018)” → stands for DOB

 “NM1SAAD/NOURAY (INS/23AUG2017)”
 “INS “→ stands for infant less than 2 years
 “/23AUG2017)” → stands for DOB

 Insert APIS as follows:

5) “SR DOCS MS HK 1-P-EGY-A12929292-EGY-01MAY84-M-20APR22-
Elkholy-Ahmed-h/P1”
Use “Help” to insert APIS, Visa Info, USA address entries
HE DOCS
 The countries that mandatory require to insert APIS
 USA & Canada
(NYC/WAS/YYZ)
 Europe
(ATH/LCA/BRU/CPH/LON/PAR/FRA/MUC/BER/AMS/MAD/BCN/BU
D/VIE/MOW/IST)
 Middle East
 (BEY/BAH/KWI/MCT/DOH)
 Saudi Arabia airports: (JED/MED/RUH/ELQ/AHB/DMM)
 United Arab Emirates : (DXB/SHJ/AUH)
 Far East
(CAN/PEK/BOM/BKK/NRT/OSA/SIN)
 Africa
(ADD/JNB)
 Amira Gamal
 Visa information should be added (if obtained) for all German
airports upon German authorities’ requirements.

 As for domestic flight the name can be also inserted according to the
valid identification card for Egyptian citizens and passport NBR for
other nationalities.(Circular)
 “SRFOIDMSHK1-ID” → to add ID NBR
 “SRFOIDMSHK1-PPT”→ to add passport NBR

 It is mandatory to add PAX available, contact numbers in the origin and

destination along with the email address. Insert contact numbers as follows:
6) “APM- +20104040407”
 “APM- +9715784949”
 “AP” → stands for “advise or add phone”
 “M-”→ stands for “mobile”
“+20104040407” → stands for mobile number with its country contact code.

 Insert email address as follows:

7) ”[email protected]”
 “APE-”→ stands for “advise email address”

 “APN-MS/M+20104040407/P1” → used to add PAX mobile NBR for auto

check-in “upon his request“
 “APN-MS/[email protected]” →is used to add PAX email address for
auto-check-in.

8) ”TKOK” → is used to add the time limit on MS flights.

 The system will response automatically with the last date and time to pay the
value of the booking NBR & issuing the ticket on MS itineraries.
 Exception: Air Sinai (4D) the time limit is calculated and added
manually according to certain schedule determined by the
concerned department.
 The time limit is according the local time of the issuing office location even
if any other office in another country makes any amendments of the
itinerary. The time limit of the new segment is also calculated according to
issuing office local time.
 Amira Gamal
 To add “Received From” Element
9) “RFP;ER” → to save every command without closing PNR.
 “RFP;ET” → to save every command with closing PNR.

 To add special free services

 Wheelchair
10) “ SR WCHC“→ all the way to the seat
 “ SR WCHR” → for the ramp
 “ SR WCHS” → for up and downs stairs
 “ SR” → a transaction code for any service request
 “WCHC” → 4 letter codes of the service

 Meals
11) “ SR SFML “ → meal request
 “ SR CHML/P2/S3 “ → meal request for specific PAX & segment
Use “Help” to have more options about special services
HE SR
HE MEAL MS22
 Free special service requests are optional and upon the passenger’s request on
EGYPTAIR flights ONLY.
 Special service request cannot be demanded on Code Share or other airlines
flights. Passenger must contact the other airline to ask for the required service
and check their policy.

 To price the fare and store it after adding the names

12) “FXB”→ display and save the lowest fare in the PNR
 “FXB/R,U” → display and save the promo fare (offer or Nego fare)
13) “ FQQ1 or “FQQ2 “ or “FQQ3” → to open the details of the fare after
inserting “FXX” or “FXP” entries if there are more than one type of PAX.

Use “Help” to have more options about pricing

HE FXB /HE FXP
 Amira Gamal
 To check the rules or conditions of the fare after pricing the PNR
14) “ FQN1//PE” or “FQN1*PE” use HE FQN for more option
 “FQN1”→ stands for fare quote note
 “//PE” or “*PE” → stands for penalties (change fees/No-show fees/refund
fees.
 “ FQN1-1” → display all the rules or conditions of fare basis NBR 1
 “FQN 1-2” → display all the rules or conditions of fare basis NBR 2

 To add the form of payment. MS Call Center accepts 2 types of credit

cards
15) “FP CCVI 4023850080869400/0619/N069907” → stands for Visa Card
 “FP CCCA 5223850080869400/0919/N069907” → stands for Master Card
 “FP” → transaction code for form of payment
 “CCVI” → stands for Visa credit card /”CCCA” → stands for Master credit
card.
 “ 402...” → stands for Visa 16 digits / “522…” → stands for Master 16 digits
 “ 0919” → stands for credit card expiry date
 “N069907” → stands for authorization NBR or approval NBR for successful
payment
 The system generates the form of payment automatically after payment
process itself has been done successfully by IVR message.
 Other methods of payment like Bank transfer/Fawry/Bee services are
referred by “FP CASH”

 To add remarks to be read by the PAX on the ticket

16) “FE//* free text “ → stands for the endorsement
 “RIR free text “→ stands for itinerary remarks
 “ RIZ free text” → stands for mini itinerary remarks

 To add remark to be display on the PNR

 “RM free text “→ stands for general remark on the PNR

 To Print the ticket

17) “TTP/RT”
 “TTP” → transaction code for printing TKT
 “RT” → retrieve PNR after issuing the ticket & revise the TKT
 Amira Gamal
 To issue invoice on the same day of issuing the ticket
18) “RIF PAID by MR …………..” → to add a person name.
 “ RIF PAID by …………….CO.” → to add a company name.
19) “[email protected]” → to issue & send separate invoice for
every passenger by email.
 “[email protected]” → to issue & send collective invoice for all
passengers by email.
Use “Help” to have more options about issuing invoice
HE INV

 To send the PNR by email

20) “WM/FWD/EML [email protected]/RT”
 “ [email protected]”

 To send the ticket by email

21) “[email protected]”
 “ITR-EMLA”→ (with APE element in PNR)