Republic of the Philippines

Department of Education
Region IV-A (CALABARZON)
CITY SCHOOLS DIVISION OF BACOOR
SHS IN SAN NICHOLAS III, BACOOR CITY
San Nicolas III, City of Bacoor, Cavite
Tel No. (046) 235 5729 / Cell No. 0917-5058599

Name: Subject: Food and Beverage

Services NC II
Grade/Section: Teacher:

Dear student,
Remember the following before you start
working in this learning module:
1. Read the instructions carefully before
you answer.
2. Answer all the activities as best as you
can.
3. If you have questions, communicate to
your teacher through various means.
Happy learning!

Sincerely yours,
Teacher

MODULE 2
HOW TO TAKE TABLE RESERVATIONS TO THE GUEST?

What I Need to Know

Content Standard:
The learner demonstrates understanding of the concepts, and principles in
preparing the dining room/restaurant are for service.

Performance Standard:
The learner demonstrates knowledge and skills of food and beverage service
in relation to taking table reservations.

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Learning Objectives:

At the end of the module, the learner should be able to:

• Answer inquiries promptly, clearly, and accurately.
• Ask pertinent questions to complete the details of the
reservations.
• Record reservation data on forms accurately based on
establishment’s standards.
• Repeat and confirm details of the reservation with the customer.
• Provide additional information about the food service
establishments.

What’s In

Nowadays, food and beverage service industry are in demand across the
globe. In fact, it offers different job opportunities to Filipinos both local and
international. Most of them are working in cruise ship, hotels, fine dining
restaurant, and other forms of food service establishments. A food service
unit is divided into different areas namely managerial, sales and service,
production, and sanitation. Before we learn new things, try to answer this
activity.

Directions: Classify the following job opportunities in the food service unit
according to its function given in the box. Write the correct answer in the
appropriate column.

Data Bank
Accountant Chef Human Resource Director
Baker Dietician Manager
Barista Dishwasher Plumber
Buss personnel Electrician Receptionist
Butcher Food checker Waiter

Areas of Food Service Unit

Managerial Sales and Service Production Sanitation

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 What’s New

Activity No. 1 – Let’s know the story!

Have you experienced eating in a fine dining restaurant? How’s your
experience? Prior to that did you call for a table reservation? What are the
questions asked to you? How the restaurant staffs respond? The following
conversation shows to you a scenario of getting table reservation to a guest.

Anne: Thank you for calling Don Gener’s Restaurant. I’m receptionist,
Anne.
Mr. Jose: Hello!!! I’m visiting Bacoor and my wife and I would like to eat at
the Don Gener.
Anne: Welcome to Bacoor,Cavite sir! Do you have a reservation?
Mr. Jose : No, not yet. I’d like to make a reservation.
Anne: When would you like to have dinner?
Mr. Jose: We’d like to come tonight.
Anne: Oh I’m sorry. Were fully booked already tonight. We don’t have
any tables for two or four.
Mr. Jose: So we can’t eat there tonight?
Anne: Well, you can come to the restaurant without a reservation but
you’ll have to wait for an hour.
Mr. Jose: Do you have any opening for tomorrow night?
Anne: Yes, reservations are still being taken for tomorrow. What time?
Mr. Jose: 7 pm
Anne: How many?
Mr. Jose: There will be four for us. My wife and another couple.
Anne: We have tables for four available at 6:45 or 7:30 pm.
Mr. Jose: I think I’ll make reservation for 7:30 pm.
Anne: What name can I use to hold the table?
Mr. Jose: Jose. My last name is Jose.
Anne: Okay, Mr. Jose, you’re all set. I have you reserved for a table for
4 at 7:30 pm tomorrow night.
Mr. Jose: Thank you! We’re looking forward to eat at your restaurant

Answer the following questions:

1. What are the information being asked by the receptionist when making
reservation? Write your answer in the template given below.

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 Don Gener’s Restaurant
Reservation Slip Form

Name: _______________________ Contact Information: ___________________

Number of Covers: __________ Date of Reservation: ____________________

Arrival Time: _______________ Smoking Preference: ____________________

Special Request:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

2. Based from the conversation, how does reservation process happen?

3. What are the benefits of taking table reservations for the restaurant and
guest?

Guest Restaurant

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 What is It

HOW TO TAKE TABLE RESERVATIONS TO THE GUEST?

What is reservation?
Reservation is an agreement between two parties that something such
as room, table, or seat will be held for use at a later time (Sulla, 2016).

How table reservation works?

Basically, there are two types of reservation namely: manual
reservation and online reservation system.
The manual reservation system is a type of reservation that uses
phone to record the reservation details. The person involve in this type of
reservation is the receptionist who records all the details of the reservation
of the guest.

On the other hand, the online reservation system, the guest can
reserve table through answering all the information needed in the restaurant
website or any software applications provided.

However, there are instances that the guest cancels the reservation
due to some reasons and it is called no show. If this case happens, the
management can accept walk-in guest to occupy the reserved table without
any prior reservations.

What are the procedures in taking table reservations?

Sulla (2016) explained that there are proper procedures to follow in

taking the reservation of the guest:

1. Receive the reservation. Answer the phone call with courtesy by greeting
the person on the other line.
Example:
Good Morning Ma’am/Sir, Seafood Ningnangan Restaurant! How may I help
you?

2. Take the reservation details. Ask some information to the guest such as:
• Name of the guest or contact person
• Date and time of reservation
• Number of guest
• Contact number of the guest or contact person
• Any special request such as smoking preferences, dietary/
cultural/religious restrictions to food, location of the dining table,
and other concerns.

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3. Check the reservation logbook for the availability of the dining table in the
restaurant and to avoid double booking of the guests.

Example:
Ma’am/Sir can I leave the telephone line for a while to check the reservation
logbook if there’s available.

4. Accept or deny reservations. Check the reservation logbook first before

you accept the reservation. However, if there’s no available dining table on
the chosen schedule, negotiate politely to the guest. Offer possible
alternatives like changing of schedule, preferred table and reserve to another
restaurant.

5. Document the details of the reservation in the logbook carefully. Always

check the spelling of the guest’s name. It will be used for confirmation once
the guest arrived.

6. Give reminders and recall the details of the reservation before the
conversation ends.

7. Bid good-bye to the client.

What’s More

Activity No. 2 – Which is correct?

Write the most appropriate response based on the given expression. Write
your answer in the space provided.

1. Hello, this is Mrs. Medina. I’d like to arrange a dinner with my niece in
your restaurant.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

2. I’d like to request a vegetarian meal for my grandmother.

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

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3. What style of Menu do you offer?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

4. How do we get there? What is the nearest landmark?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

5. What time do you start serving lunch?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

6. Do you accept Walk-in guests?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

7. Do you accept credit card for payment? If yes what type of credit card do
you take?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

8. Can we bring food and drinks brought outside? Is there a corkage free? If
yes, how much?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

9. What type of cuisine do you offer?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

10. Can we bring our pets inside the restaurant? If yes, what type of
accommodation do you have?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

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Activity No. 3 – What’s the info?

Identify the type of information provided by the guest in each number.

Choose the correct answer from the categories inside the box below. Write
your answer on the space provided.

A. The day the reservation is made

B. The guests’ name
C. Contact information
D. The day and time of reservation
E. The number of covers
F. Smoking preference
G. Special requests

_______ 1. I would like to make a reservation on June 2 at around 2 in the

afternoon.

_______ 2. I prefer a table near the entrance.

_______ 3. Reservation for eight persons.

_______ 4. I will need a wheel chair for my grandmother.

_______ 5. Can you make sure that the server assigned to our table is very
approachable and accommodating?

_______ 6. I would love the table near the scenery of Bacoor Bay.
_______ 7. Please used the name Mrs. Marietta Dimagiba for the reservation.

_______ 8. Kindly place the reservation under my name, Mr. Juan Dela
Costa.

_______ 9. Please prepare variety of vegetables dishes for our elder

companion.

_______ 10. You may contact me at 809-11256 for the confirmation of the
reservation.

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Activity No. 4 – Read between the lines.

Complete the following table reservation conversation. Write your answer on

the space provided.

Angela: Thank you for calling Kainan sa Balsa Restaurant. I’m Angela,
the receptionist. How may I help you?
Mr. Santos: Hello!!! I’m visiting Bacoor my family and I would like to eat in
your restaurant.
Angela: ______________________________________________________________
Mr. Santos : No, not yet. I’d like to make a reservation.
Angela: ______________________________________________________________
Mr. Santos: We’d like to come tonight.
Angela: ______________________________________________________________
Mr. Santos: So we can’t eat there tonight?
Angela: ______________________________________________________________
Mr. Santos: Do you have any opening for tomorrow night?
Anne: Yes, reservations are still being taken for tomorrow. What time?
Mr. Santos: 8 pm
Angela: How many?
Mr. Santos: ____________________________________________________________
Angela: We have tables for four available at 6:45 or 7:30 pm.
Mr. Santos: ____________________________________________________________
Angela: What name can I use to hold the table?
Mr. Santos: Mr. Jose T. Santos is the name you will use for the reservation.
Angela: _____________________________________________________________
Mr. Santos: _____________________________________________________________

What I Can Do

Performance Task No. 1 – Let’s make a story!

Create a comic strip that shows reservation process based on the given
situation. Write your answer on the speech bubble.

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 Situation:
A family of 8 composed of 5 adults (2 are senior citizens) and 3 children
will reserve table for dinner in Cocina sa Garaje Gervacio, a well-known
restaurant in Poblacion, Bacoor. It’s their first time to try the dishes
serve in this food service establishment and one of their requests is to
provide Bacooreno dishes such as Adobong Tahong, Rellenong Alimasag,
and Kinilaw na Talaba for their balik-bayan relatives. The dining table
should be located near the entrance door and non-smoking area.

Rubrics:

Criteria 5 4 3 2 1
Ideas were arranged logically.
Appropriate organizational
Organization pattern was observed.
Transition were smooth.

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11
12
Performance Task No. 2 – Let’s have a phone call! (Optional Activity)

Portray the role of the receptionist and your teacher will be the guest.
Perform a phone call reservation based on the given situation.

Situation:
Mrs. Santos will reserve table good for 10 in R. Antonio’s, a well-known
restaurant in Digman, Bacoor for her 60th birthday on October 15, 2020.
It’s the first time of her amigas from Manila to try the dishes serve in this
food service establishment and one of their requests is to provide
Bacooreno dishes such as Lumpiang Tahong, Sweet and Spicy Crabs,
Pinasingawang Alupihan and the “Original Digman Halu-Halo”.

Reservation Slip:

R. Antonio’s Restaurant
Reservation Form

Name: _______________________ Contact Information: ___________________

Number of Covers: __________ Date of Reservation: ____________________

Arrival Time: _______________ Smoking Preference: ____________________

Special Request:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Rubrics:

Criteria 5 4 3 2 1
The learner answers inquiries promptly, clearly,
and accurately to the guest.
The learner asks pertinent questions to complete
the details of the reservations to the guest.
The learner record the reservation data on forms
accurately based on establishment’s standards.
The learner repeats and confirm details of the
reservation with the customer.
The learner provides additional information about
the food service establishments.

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Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Let’s Reflect

Reflect on the performance tasks that you have done by answering the
following questions with honesty. Write your answer in the space provided.

What was the performance task all about?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Did you follow the procedures on how to do it?

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

Were you able to finish it before the deadline? Why? Why not?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

What challenges or problems did you encounter while working on your

project? How did you resolve it?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

What can you say about your performance task?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

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What did you feel after you finished the performance task?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

What was your memorable experience while working on your performance

task?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

What would you do differently if you were ask to do a similar performance

task in the future?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

What I Have Learned

Let’s do the 3-2-1!

What are the 3 things that you have learned in the lesson?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

What are the 2 things that you found interesting while studying the lesson?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

What question do you still have about the lesson?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

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 Assessment

A. Read the following questions carefully. Encircle the letter of the correct
answer.

1. It is an agreement between two parties that something such as room,

table, or seat will be held for use at a later time.

A. Adjusting the mood of dining table Taking Food Order

B. Napkin folding
C. Reservation
D. Table setting

2. The restaurant personnel that records all the details of the reservation of
the guest is called ____________________.

A. Buss personnel
B. Head waiter/Head waitress
C. Host/Hostess
D. Receptionist

3. What do you call to a type of guest cancels the reservation due to some
instances?

A. Alternative guest
B. No show guest
C. Reserved guest
D. Walk-in guest

4. The following are the information needed for reservation except:

A. Birth date of the guest

B. Contact number of the guest
C. Number of cover
D. Special request

5. Which of the following types of reservation uses phone to record the

reservation details?

A. Manual reservation
B. Online reservation

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 C. Onsite reservation
D. Special reservation

B. Read the following statements carefully. Write TRUE if it the statement is

correct. Write FALSE if it is incorrect. Write your answer in the space
provided.

_____________________1. By taking reservations to the guest the restaurant

already knows the number of guest to feed.
_____________________2. Every food service establishment use different
modes of reservations.
_____________________3. If the restaurant is already fully book they can still
accommodate guest thru waiting list.
_____________________4. Nowadays, due to advent technology we can now
take reservation online.
_____________________5. The more reservation bookings, the income of the
restaurant increases.

What Other Enrichment Activities Can I Engage In?

Answer the following questions briefly. Write your answer in the space
provided.

Rubric:
Criteria 5 4 3 2 1
Answer is Answer is Answer is not Answer is Answer is
comprehensive, accurate comprehensive partial or not
accurate and and or completely incomplete. related to
Content complete. Key complete. stated. Key Key points the
ideas are clearly Key points points are are not question.
stated, are stated addressed, but clear.
explained, and and not well Questions
well supported. supported. supported. not
adequately
answered.

1. When you are talking to a guest via phone call what etiquette should be
observe?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

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___________________________________________________________________________
___________________________________________________________________________

2. Why is it important to follow up reservation? If the reservation has been

confirmed what will restaurant staff do?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

3. What will happen if the guest does not show up on the day of reservation?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

4. If the restaurant is fully occupied what possible alternatives will

restaurants can do to accommodate guest?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Job well done! You made it!

How was your journey? Did you find it

easy or difficult? Do you still have
questions in mind? Don’t hesitate to
communicate to your teacher.
If none, you can now proceed on next
module.
Congratulations!

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