Mohammed

Objective
Mehtab
• Over 8 years of IT experience in application design, customization, development, and
support on Salesforce Platform and Java/J2EE technologies.• Extensive experience of
development in Apex, Visualforce pages, Controllers, Triggers, Integrations using Web
services API, Lightning framework development etc.• Have good Experience in
Optimizing SOQL & SOSL queries on the force.com platform using tools like query
Plan and workbench.• Experience in configuration and customization of OOB
Salesforce Sales, Service clouds, Community cloud, and Marketing cloud.• Experience
in working with REST, SOAP/WSDL Web services for integrating with third party tools.•
Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP, OData
services and different authorizations flows like Oauth 2.0, browser Oauth,SSO etc.•
Vast Experience in the declarative functionalities of the SFDC Platform like Design and
implementation of Custom Objects, Custom Fields, Page Layouts, Tabs, Reports and
dashboards, Formula Fields, Validation Rules, Work Flows, and Approval Processes
for automated alerts, Workflow and Process builder in both classic and lightning
experience• CRM Domain experience with Experience in customizing and configuring
Web-to-Lead, Web-to-Case, Email-to-Case features, Account, Contact & Case
Management, Live chat implementation, Omni channel implementation• Used
Metadata API to retrieve, deploy, create, update, or delete customization• Worked on
the design and implementation of Organization security, authentication, and
stabilization• Good experience in developing Salesforce Lightning Apps, Components,
Controllers and Events with SFDC recommended best practices.• Experience in
creating test Strategy and Test class for Code coverage• Experience integrating
Salesforce.com with enterprise-level applications though all available integration
channels as well as Salesforce-to-Salesforce integration.• Created sites and
communities for partners and cus

Work Experience

Salesforce Admin/Developer
7/2019 - Present Wells Fargo,
 Project Highlights:
 Wells Fargo has the Sales and service cloud implementation of salesforce and there
are constant enhancement happening in the salesforce implementation. I worked
on the production support team and Delivery team and delivered the enhancement
features.
 Responsibilities:
 • Interacted with various business user groups for requirements analysis, design and
 • Analysis and evaluation of the salesforce release upgrades
 • Written apex Code to implement CRV Customer bulk book reassignment handling
large chunk of data
 • Lightning UI development is done with customized layout for lead management
and enhancements related to the sales cycle
 • Written complex relationship SOQL, SOSL queries in Apex Classes, Batch
Processes Triggers to retrieve data from standard and custom objects.
 • Developed Apex Custom, Extension Controller classes, Triggers, Visualforce
pages in the application for customizing lead, Opportunity, and Custom objects
 • Written Apex test classes and achieved 90% of the organization code coverage by
writing test utility methods.
 • Designed, developed, and customized the OOB entity-relationship data model for
custom lead routing and lead nurturing process.
 • Configured and created Out of the Box Page Layouts, Record Types, Custom
 Tabs, and Validation rules, Sales Processes, Workflows, custom settings, custom
metadata type etc.
 • Created complex workflow rules/Process builders for actions like Email Alerts, Field
Updates
 • Role, Profile with right level of access is implemented
 • Worked on firsthand issue resolution expert and responsible for smooth production
releases without p1 Incidents.
 • Created and customized Reports and Dashboards
 • Deployed components across Sandbox and Production instances using Wells
Fargo CI/CD.
 Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers
(Custom and Extension), Visualforce Pages, Aura Components, Web Services,
REST, HTML, CSS, JavaScript, jQuery, Workflows, Apex Data Loader, Sandbox,
Lightning, Eclipse IDE Plug-in, Windows 7.

Sr. Salesforce Admin/Developer

7/2018 - 7/2019 Dropbox,
 Project Highlights:
 Live agent with the recent enhancements with SFDC in Lightning (Like SKILL based
Omni channel routing) is implemented for the Global website with localization and
integration with the Legacy Zendesk and Hive systems. The Implementation
includes all the state-of-the-art recommended security features and guidelines of
Drop box security team. An exception handling framework is designed to address
the integration failures and the design is made scalable and resilient with
approaches to bypass the SFDC platform governance limits. The Implementation
also includes the end to end custom developed survey implementation hosted on
force.com.
 Responsibilities:
 • Interacted with various business user groups for requirements analysis, design,
and prepared Technical Design Document.
 • Analysis and evaluation of the Different approaches available for the Live agent
implementation with New capabilities from Winter 19 release.
 • Written apex Code to implement Oauth based integration to Zendesk and Hive
systems.
 • Lightning UI development is done with customized layout for Live agents,
customers and supervisors.
 • Integration framework is developed for generic Zendesk API integration and
Security feature validations.
 • Written Apex test classes and achieved 90% of the organization code coverage by
writing test utility methods.
 • Designed, developed, and customized the OOB entity-relationship data model for
Live transcript Object, Case
 • Configured and created Out of the Box Page Layouts, Record Types, Custom
Tabs, and Validation rules, Sales Processes, Workflows, custom settings, custom
metadata type etc.
 • Created complex workflow rules/Process builders for actions like Email Alerts, Field
Updates
 • Role, Profile with right level of access is implemented for Live agents and
supervisors
 • Created and customized Reports and Dashboards for chat monitoring, escalation
resolution and Exception handling.
 • Deployed components across Sandbox and Production instances using Force.com
migration tool, Change Sets.
 Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers
(Custom and Extension), Visualforce Pages, Components, Web Services, REST,
HTML, CSS, JavaScript, jQuery, Workflows, Apex Data Loader, Sandbox,
Lightning, Eclipse IDE Plug-in, Windows 7.

Sr. Salesforce Admin/Developer

5/2017 - 7/2018 Medical Centre Insurance Company,
 Responsibilities:
 • Interacted with various business user groups for requirements analysis, design and
prepared Technical Design Document.
 • Written complex relationship SOQL, SOSL queries in Apex Classes, Batch
Processes Triggers to retrieve data from standard and custom objects.
 • Developed Apex Custom, Extension Controller classes, Triggers, Visualforce
pages in the application for customizing Lead Conversion, Campaign, Opportunity,
and Custom objects.
 • Worked on XML/JSON Parsing and mapping the XML/JSON string into the object
entities for Integration.
 • Involved in integrating Salesforce with external systems by making HTTP callouts.
 • Written Apex test classes and achieved 90% of the organization code coverage by
writing test utility methods.
 • Designed, developed and customized custom objects, entity-relationship data
model using Lookup, Master-Detail and Junction Object.
 • Configured and created Out Of the Box Page Layouts, Record Types, Custom
Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
 • Created workflow rules and defined related actions like Email Alerts, Field Updates,
creating Tasks and Outbound messages.
 • Written Sharing rules for data security on various Objects, for records visibility
across various users in the organization based on role hierarchy using Criteria-
Based, Owner-Based and Apex Managed Share.
 • Implemented Inbound Email Handler interface for creation of records in Salesforce
based on the Email received using Apex class.
 • Part of team tasked with migration from Salesforce Classic to Lightning.
Experience with Lightning App Builder, Lightning components and Lightning Design
System.
 • Worked on Journey/Audience Builder in creating Email Campaigns.
 • Created and customized Reports and Dashboards on Custom and Standard
objects for different channels in the Organization.
 • Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM
systems for Integration and Migration, performed data migration using Data Loader.
 • Deployed components across Sandbox and Production instances using Force.com
migration tool, Change Sets.
 • Performed detailed analysis of business and technical requirements and designed
the solution by customizing various standard objects of Salesforce (SFDC).
 Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers
(Custom and Extension), Visualforce Pages, Components, Web Services, SOAP,
WSDL, REST, HTML, CSS, JavaScript, jQuery, Workflows, Approvals, Apex Data
Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.

Salesforce Developer
12/2016 - 4/2017 ESSILOR,
 Responsibilities:
 • Involved in requirements gathering with multiple project managers, to better
customize, and utilize the full functionality of the Salesforce CRM solution.
 • Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM
Standard objects.
 • Created workflow rules and defined related tasks, time-triggered tasks, email alerts
and field updates to implement business logic.
 • Customized the dashboards to monitor lead activities based on sales geography.
 • Designed, developed and deployed the Custom objects, Page layouts, Custom
tabs, Components.
 • Written SOQL queries against force.com API.
 • Used Force.com Eclipse IDE plug to develop the classes and triggers.
 • Developed different Visualforce Pages to suit to the needs of the application using
different Visualforce components.
 • Using Apex Data Loader mapped data sources and loaded data into Call Center
application.
 • Implemented packages in distributing and migrating components or applications
within the organization.
 • Integrated the Web services for extracting the data from external systems to
display in the pages of Salesforce.
 • Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce
application.
 • Designed, developed and deployed Apex Classes, Controller Classes and Apex
Triggers for various functional needs in the application.
 • Coded APEX triggers and s-controls created rule based automated workflows.
 • Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility
and functionality of force platform application.
 • Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this
involved designating access to the applicable user within the user hierarchy.
 • Responsible for the creation of custom Apps, and Reports using the Salesforce
CRM cloud computing model.
 • Generated different reports like standard, summary and matrix for quarterly and
half yearly sales.
 • Used the sandbox for testing and migrated the code to the deployment instance
after testing.
 • Participated in the training sessions provided by the Salesforce team.
 Environment: Saleforce.com platform, Apex Language, Visualforce (Pages,
Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica,
Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security
Controls, HTML, Java Script, Web services, WSDL, SFDC Sandbox, Eclipse IDE
Plug-in, Oracle 10g, Windows XP

Salesforce Developer
4/2015 - 11/2016 GE Capital,
 Responsibilities:
 • Performed the roles of Salesforce Analyst/ Developer and Administrator in the
organization.
 • Interacted with various business team members (JAD Sessions) to gather the
requirements and documented the requirements.
 • Used SOQL and SOSL for data manipulation needs of the application using
platform database objects.
 • Integrated using Web services (SOAP) technology for extracting the data from
external systems (Sales Lead Integration, Incentives Tracking System) to display in
the pages of Salesforce.
 • Implemented salesforce MVC pattern in the application customization for
 separating User Interface, Business logic and Data persistence with Subjects as
Models, Visualforce pages & components as Views and Apex Controller classes as
Controllers.
 • Developed Test cases for Unit Testing, and was involved in the Integration Testing.
 • Worked on various Salesforce standard objects like Accounts, Contacts,
Opportunity, Leads, Campaigns, Reports and Dashboards.
 • Created workflow rules and defined related tasks, time-triggered tasks, email alerts
and field updates to implement business logic.
 • Developed data migration scripts and also implementing data cleansing tools.
 • Worked with Apex Data loader for loading the Leads, Opportunities and their
related activities into Salesforce.
 • Designed and developed account development plan application for EMEA
Salesforce Business users.
 • Used the sandbox for development, testing and migrated the code to the
deployment instance after testing.
 Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visualforce
(Pages, Component & Controllers), Salesforce Data Loader, Workflow & Approvals,
Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script,
Web services, WSDL, Sandbox, Eclipse IDE Plug-in, Hoovers.

Sr. Salesforce Developer

9/2013 - 3/2015 Exxon Mobil,
 Responsibilities:
 • Gathered user and functional system requirements via workshops, interviews and
workflow storyboards and Working with stakeholders and project teams to prioritize
collected requirements.
 • Developed Java Script methods for doing two actions on a single button click, to
overcome the Salesforce limitations.
 • Developed various Visualforce Pages, Apex Triggers to include extra functionality
and wrote Apex Classes and Controller to provide functionality to the visual pages.
 • Implemented the requirements on Salesforce.com platform and Force.com IDE
Plug-in using Eclipse.
 • Worked on various AppExchange products according to the needs of the
organization.
 • Worked on various Salesforce.com standard objects like Case Management,
Accounts, Contacts, Content, Reports and Workspaces.
 • Created many Email Templates and Mail Merge Templates and was involved in
doing the mail merge for different standard and custom objects.
 • Creating a sync of contacts, email alerts, events and tasks between Salesforce to
Outlook and Outlook to Salesforce successfully.
 • Developed Client-side pagination process with all the details.
 • Created Labels to set the predefined values for the client-side pagination process.
 • Developed Custom Validations to override the Salesforce default validation rules.
 • Used Force.com developer toolkit including Apex Classes, Apex Triggers and
Visualforce pages to develop custom business logic.
 • Used C# in various Salesforce and Force.com requirements whenever needed.
 • Complete bulk imports of data using Apex Data Loader.
 • Deployed the code developed in the Dev Sandbox to the Test Sandbox and the
Production sandbox.
 • Involved in Unit Testing, for the customizations and developments done during the
project.
 • Interacted with testing and the development teams for the development and testing
 of the code.
 • Resolve the Cases and support the team on urgent bases, implementation and
working with real-time troubleshooting.
 • Communicating regularly with the SFDC designated super users to support them in
their role and provide information and training on new features and functionality.
 Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard,
Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows,
Email Updates, .NET Framework, C#, Web Services API, Oracle EBS, Oracle on
Demand, Oracle Fusion Middleware, SOA, Siebel.

Salesforce Developer
1/2012 - 8/2013 Info Brain Technologies,
 Responsibilities:
 • Involved in requirements gathering with multiple project managers, to better
customize, and utilize the full functionality of the Salesforce CRM solution.
 • Designed, developed and deployed Apex Classes, Controller Classes and Apex
Triggers for various functional needs in the application.
 • Coded APEX triggers and s-controls created rule based automated workflows.
 • Written SOQL queries against force.com platform.
 • Developed different Visualforce Pages to suit to the needs of the application using
different Visualforce components.
 • Used Force.com Eclipse IDE plug to develop the classes and triggers.
 • Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this
involved designating access to the applicable user within the user hierarchy.
 • Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM
Standard objects.
 • Worked on maintaining the functional areas of accounts, contacts, leads,
campaigns, opportunities, quotes, activities dashboards.
 • Customized the dashboards to monitor lead activities based on sales geography.
 • Designed, developed and deployed the Custom objects, Page layouts, Custom
tabs, Components.
 • Using Apex Data Loader mapped data sources and loaded data into Call Center
application.
 • Implemented packages in distributing and migrating components or applications
within the organization.
 • Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce
application.
 • Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility
and functionality of force platform application.
 • Responsible for the creation of custom Apps, and Reports using the Salesforce
CRM cloud computing model.
 • Generated different reports like standard, summary and matrix for quarterly and
half yearly sales.
 • Used the sandbox for testing and migrated the code to the deployment instance
after testing.
 • Participated in the training sessions provided by the Salesforce team.
 Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visualforce
(Pages, Component & Controllers), Salesforce Data Loader, Workflow & Approvals,
Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, and
Web services, Sandbox, Eclipse IDE.
 Education
Jawaharlal Nehru Technological University, ,

 Bachelor's Degree
 Windows 8/7/XP/2000/NT, Mac OS, Red Hat Linux 7.x/9.0, Unix.


 ACEDEMIC QUALIFICATION & CERTIFICATIONS:
 • Bachelors in Electronics and Communication Engineering, Jawaharlal Nehru
Technological University, India.
 • Certified Salesforce Platform Developer I
 • Certified Salesforce Administrator

Skills
.Net Account Development AJAX Amazon Elastic Block Storage Apache
APEX API Application Design Architecture Authentication Best Practices
Business Requirements C# C/C++ C++ Case Management Cases
CI/CD Communication Engineering Continuous Integration/Delivery CRM
CSS Customer Relationship Management Data Cleansing Data Manipulation
Data Migration Data Model Data Quality Data Sources database Database
Modeling db2 Deployment EBS Eclipse Force.Com Gap Analysis Git
Governance Hive HTML HTTP IIS Informatica Integration Integration
Testing Integrator Internet Information Services J2EE JAD Java
JavaScript JBoss JDBC Jquery JSON JSP Layout for Life Cycle
Linux Loader MAC Mac OS Mail Merge Mapping Marketing Metadata
Microsoft Outlook Middleware Model View Controller Model-View-Controller
MS SQL Server MVC MySQL Oauth Object-Oriented Object-Oriented
Design Operations Oracle Oracle 10g Outlook Parsing PL/SQL
Production Environment Real-Time RED HAT Requirements Analysis
Requirements Gathering REST Root Cause Analysis Sales Cycle
salesforce.com Security Seibel Servlets SFA Siebel SOA SOAP
Software Development Software Development Life Cycle SQL SQL Server
SQL Server 2008 SSO Structured Software Struts Subversion SVN
Technical Design Technical Requirements Test Cases Tomcat TOPO UI
UML Unit Testing unix User Interface Web Services Web Sphere
Weblogic Windows 7 Windows 8 Windows XP Workflow Writing Test
XML XSL