Scribd
Upload
358 views11 pages

CHCADV002 Provide Advocacy and Representation Services: Lecture 1

This document outlines the skills and knowledge required to formally represent the interests of service users. It discusses establishing the representative role and processes, representing the interests of clients or client groups, negotiating outcomes, and evaluating strategies. Key elements include identifying representation conditions and processes, formal representative structures, and seeking supporters for advocated positions. The role of representative in the community sector can take many forms.

Uploaded by

wilson Garzon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
358 views11 pages

CHCADV002 Provide Advocacy and Representation Services: Lecture 1

This document outlines the skills and knowledge required to formally represent the interests of service users. It discusses establishing the representative role and processes, representing the interests of clients or client groups, negotiating outcomes, and evaluating strategies. Key elements include identifying representation conditions and processes, formal representative structures, and seeking supporters for advocated positions. The role of representative in the community sector can take many forms.

Uploaded by

wilson Garzon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 11

CHCADV002

Provide advocacy and representation


services

This unit describes the skills and knowledge required 
to formally represent the interests of service users. 
Representation will include the development of 
community representative and industry participative 
roles and positions in influencing policy processes 
and decision‐making forums. 

Lecture 1

1
Assessment Expectation
You are required to complete 3 assessment items

Item Task Due


21 December 2015
1 Assessment Task 1 Written questions

2 Assessment Task 2 Written report 4 January 2016

3 Assessment Task 3 Project  18 January 2016

2
Provide advocacy and representation 
services
Element 1: Establish 
the representative  Element 2: Represent 
role  the interest of client 
or client group  
and process 

Element 3: Negotiate  Element 4: Evaluate 
outcomes and liaise  effectiveness of 
with key people strategies

3
Element 1‐ Establish the representative role 
and process 

Identifying the 
Conditions of 
representation 
representation
processes

Formal representative  Representative 
processes structures

4
Conditions of representation: 

In the community services context the terms in which 
you perform the role of representative can sometimes 
be quite limiting and highly regulated. 
• Protocols may be in place that you need to follow to 
voice the views of your organization 
• You need to be able to say safely that the views you 
express are the views expressed by the people who 
you represent. 

5
Identifying the representation processes: 

• It is important to ensure that you have a clear agreement 
about all the aspects relevant to your work as a 
representative. 
• In some cases, you will find that the community organisation
you work for have spelled out processes in policy and 
procedure manuals which stipulated exactly how you will be 
expected to go about checking that the views and action you 
take as a representative of the organisation are reflective of 
their wishes. 

6
Formal representative processes: 

• These are processes where you have been assigned the role as a 
representative in an explicit manner. Either by having being voted 
into the role (through democratic elections) or because you have 
been appointed as a representative 
• For example, where you attend a decision‐ making forum, such as a 
conference of members, where everyone is aware in advance of the 
issues that will be discussed, and you had been instructed before 
you arrived at the meeting that way to cast a vote or make a 
statement on behalf of the organisation or group that you 
represent. 
• Other formal processes could include appointment on government 
advisory committees where you represent a particular community 
or cultural group on issues of concern to that committee 

7
Representative structures: 

• The peak body is an association of industries or groups with 
allied interests. They are established for the purposes of 
developing standards and processes, or act on behalf of all 
members when lobbying government or promoting the 
interests of the members. 

8
Seeking supporters for the positions 
represented: 
• Some of the key people who can increase the effectiveness of 
your advocacy include: 
 Community leaders
 Experts in your issue
 Policy/decision makers 
 Resource managers
 Researchers 
 Service user peak bodies /groups 
 Teachers and trainers 

9
Seeking supporters for the positions 
represented cont… 
• Some of the questions that your organisation needs to ask 
themselves before embarking on seeking supporters include 
the following: 
• Who are you happy to seek funding from? 
• Are there ideological issues to consider such as the past 
records of people who seek to support you? 
• Finally, it is important that everyone is clear about exactly 
who it is that you represent 

10

10
Conclusion 

• The role of representative within the community sector may 
take on many forms.
• The conditions of representation can vary as can the 
processes (which can include both formal and informal 
representation)

11

11

You might also like