Australian Ideal College

RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

Assessment Submission Sheet

Course BSB40515 Certificate IV in Business Administration

Unit Code BSBWOR404

Unit Name Develop work priorities

Assessor
Name
Student
Name
Student ID

Date Due
Please read and sign this assessment coversheet and submit it together with your assessment to
your Assessor by the due date.
Student Declaration
 I declare that the work submitted is my own, and has not been copied or plagiarised from any
person or source.
 I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in the
Student Handbook and I understand all the rules and guidelines for undertaking assessments.
 I understand that by typing my full name in the student field this is equivalent to a hand-written
signature.
 I give permission for my assessment material to be used for continuous improvement purposes.

Student Date
Signature Submitted

Assessor Use Only

Assessment Items Result

Task 1 Assignment

Task 2 Project

Final Result for this unit

Assessor Declaration: I declare that I have

Student Declaration: I declare that I have been
conducted a fair, valid, reliable and flexible
assessed in this unit, and I have been advised of
assessment with this student, and I have provided
my result. I am also aware of my appeal rights.
appropriate feedback
Signatur
Signature
e

Date

AIC-UP- BSBWOR404 –V3.0 Page 1 of 18

 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

Assessor’s Final Comments

AIC-UP- BSBWOR404 –V3.0 Page 2 of

18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

Task 1
Assessment Instructions
This is an individual assessment. You are required to answer a series of questions.
You must answer all of the questions below, and include examples where appropriate. Please ensure that you
have answered each question with an appropriate level of detail. If you need help understanding any questions,
ask your assessor to explain.

To be deemed competent you will need to successfully demonstrate the following:

 You must complete and successfully answer all questions.

Question 1
Describe the steps involved in effectively planning a work schedule.
 Determine when you have free time.
Begin by determining when you will be available for work.
The amount of time spent at work should be determined by the nature of the job and personal objectives.
 Important Tasks Should Be Scheduled:
Make sure you have adequate time to deal with personal concerns, coaching, and supervisory
requirements of the team. Allow time to communicate with boss and other important individuals 
 High-Priority Activities Should Be Scheduled:
Review your to-do list and add high-priority and urgent activities, as well as necessary maintenance chores
that cannot be delegated or avoided, to your agenda.
 Set aside time for contingencies:
Set aside some additional time to deal with unforeseen circumstances and crises. In general, the more
uncertain the work, the more contingency time is required.
 Make a Discretionary Time Schedule:
Discretionary time is the time you have left in your planner. Time available to deliver priorities and meet
objectives Review your priority to-do list and personal goals, determine how much time you'll need to fulfill
them, and plan accordingly.
 Examine Your Actions:
After all it is very essential to examine and analyzed the previous activities.

Question 2
Where can you obtain information about resources, client needs and work group targets that could help you to
prepare work group plans?
 Media
 Blogs
 Intimate encounters
 Books
 Articles in journals and magazines
 Professional advice
 On the internet
 Communication through clients

Question 3
Use the workgroup planning template in Appendix 1 to develop a workgroup plan for a project or activity that is
relevant to your work. Complete at least one goal with all objectives, actions, resources and performance
indicators.
Project title Marketing
Project aim Increase the sale of business
Goal
AIC-UP- BSBWOR404 –V3.0 Page 3 of 18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

Objective Increase sales of the company

Action Action 1 Advertisement
Action 2 Use different advertisement technique and skill
Timeframe 4 weeks
Human resources Marketing department of the company
Physical Transportation, buildings and equipment’s
resources
Financial Banks funds, cash, deposits of the company
resources

Performance Action 1 Weekly sales of the company

Indicators

Action 2 Number of the customer

Question 4
You work as a junior manager in an office. The office has normal business hours.

After analysing your work objectives for the month of April in this year, you determine that you must:
1. , who will present it at the senior managers' meeting on Monday mornings. The report should be as current
as possible. Although it will not take long to prepare, your manager would like to review it on the Friday
before the meeting.
 A weekly sales report is a compilation of sales data from your sales management app or operating
system that has been preset.
WEEKS ITEMS QUANTITY AMOUNT
WEEK 1 Mobile 5 500
WEEK 2 Television 18 1000
WEEK3 Desktop computers 8 1500
WEEK4 printers 5 1000

2. Provide a monthly sales report to your manager, who will present it to the senior managers' finance meeting
held on the 14th day of each month. The report should be as current as possible. It will not take long to
prepare and your manager would like to review it on the morning of the meeting.
 is crucial for determining how well a sales team is performing and where it may improve. A sales
report allows a manager to spend less time micromanaging a team and more time focusing on areas
of the business where they can add the most value.

Monthly sales report

ITEMS purchase sales profit
Mobile 200 500 300
Television 600 1000 400
Desktop computers 1100 1500 400
printers 800 1000 200

AIC-UP- BSBWOR404 –V3.0 Page 4 of 18

 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

3. Attend a session on the 1st and 3rd Tuesday of every month.

4. Prepare a form that must be provided to the Australian Securities and Investments Commission on or before
27 April. You estimate it will take you three days to complete the form and arrange the supporting
documents. The form should be ready the day before it is to be submitted to allow it to be reviewed by a
manager.
Australian Securities &
Investments Commission

Form 484
Corporations Act 2001

Change to company details

Sections A, B or C may be lodged independently with this signed cover page to notify ASIC of:
A1 Change of address B1 Cease company C1 Cancellation of shares
A2 Change of name - officeholders and officeholder B2 Appoint C2 Issue of shares
proprietary company members company officeholder B3 C3 Change to share structure
A3 Change - ultimate holding company Special purpose company C4 Changes to the register of members for proprietary
companies

If there is insufficient space in any section of the form, you may photocopy the relevant page(s) and submit as part of this lodgement

Company details Company name

ACN/ABN

Refer to guide for information about Corporate key

corporate key

Lodgement details Who should ASIC contact if there is a query about this form?
An image of this form will be available ASIC registered agent number (if applicable)
as part of the public register.
Firm/organisation

Contact name/position description Telephone number (during business hours)

Email address (optional)

Postal address

Suburb/City State/Territory Postcode

Signature
This form must be signed by a current officeholder of the company.
I certify that the information in this cover sheet and the attached sections of this form are true and complete.
Name

Capacity
Director
X Company secretary
Signature

AIC-UP- BSBWOR404 –V3.0 Page 5 of 18

 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

Date signed
/ /
[D D] [M M] [Y Y]

Lodgement Send completed and signed forms to: For help or more information
Australian Securities and Investments Commission, Web www.asic.gov.au
PO Box 4000, Gippsland Mail Centre VIC 3841. Need help? www.asic.gov.au/question
Telephone 1300 300 630
Or lodge the form electronically by visiting the ASIC
website www.asic.gov.au

ASIC Form 484 17 January 2011 Cover page

AIC-UP- BSBWOR404 –V3.0 Page 6 of 18

 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

C2 Issue of shares
List details of new share issues in the following table.
Share class code Number of shares issued Amount paid per share Amount unpaid per share

Earliest date of change

Please indicate the earliest date that any of the above changes occurred
/ /
[D D] [M M] [Y Y]
If shares were issued for other than cash, were some or all of the shares issued under a written contract?
Yes
if yes, proprietary companies must also lodge a Form 207Z certifying that all stamp duties have been paid. Public companies must also lodge a Form 207Z
and either a Form 208 or a copy of the contract.
No
if no, proprietary companies are not required to provide any further documents with this form. Public companies must also lodge a Form 208.

C3 Change to share structure

Where a change to the share structure table has occurred (eg. as a result of the issue or cancellation of shares), please show the updated details for the share
classes affected. Details of share classes not affected by the change are not required here.
Share class Full title if not standard Total number of Total amount paid on Total amount
code shares (current these shares unpaid on these
after changes) shares

AIC-UP- BSBWOR404 –V3.0 Page 7 of 18

 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

ORD 579,021,273 $473,648,821.10 0.00

Earliest date of change

Please indicate the earliest date that any of the above changes occurred
[D D] [M M] [Y Y]
/

Lodgement details Is this document being lodged to update the Annual Company Statement that was sent to
you?
Y
e
s

N
o

5. that must be submitted to the organisation's lawyer by 14 April.

6. The reviewing process will take you four days in between your other work. Your manager will
need two days to review the documents prior to them being sent to the lawyer.
7. Prepare your for a meeting that you will attend on the last work day of April. Your involvement
should take you one day in between your other work. Although you expect to be waiting on last
minute costing from the accounts section, you would like to ensure the draft budget is prepared
one day in advance in case amendments have to be made.
Draft budget
April
Expenses Actual last month Budget this month
Must expenses 2400 2400
Operational expenses 245 105
Income 4000 4000
Total expenses 3423 3185
saving 577 615

Prepare a monthly schedule for the month of April, providing details of the tasks you will complete and
when they will be completed.
Monthly schedule
April
week Sun Mon Tues Wed Thur Fri Satur
1 Start
marketing
2 Provide a
weekly
sales
3 Report to Review
your document
manager s
A monthly
sales
report

AIC-UP- BSBWOR404 –V3.0 Page 8 of

18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

junior
manager'
s training

4 work
group's
draft
budget

Question 5
1. You work in the office of a small catering organisation. Thirteen employees work in the
office, commercial kitchen and distribution sections. Identify 10 factors which could affect
the achievement of the organisation's work objectives.
 Workplace pressures
 Suppliers
 Miscommunication between employees
 Internal affairs
 Budgetary restrictions
 Availability of resources and materials
 Breakdowns in technology and/or equipment
 Environmental determinants
 Hazards and dangers in the workplace
 Unforeseen occurrences
2. Describe how contingencies can be incorporated into work plans.
 A contingency plan is a strategy for assisting an organization in effectively
responding to a big future event or scenario that may or may not occur. Because
it can be utilized as an alternative to action if projected outcomes do not
materialize, a contingency plan is also referred to as Plan B.
Contingencies that can be integrated into work plans include the following:
 Determine what particular event or events must occur in order for the plan to be
implemented.
 In each stage of your plan, think about who will be involved, what they'll need to do,
when it needs to happen, where the plan will take place, and how it'll be carried out.
 Establish explicit reporting and communication standards for the plan's execution.
What methods will be used to notify internal and external stakeholders? Who will write
and deliver the notification, and when will it be disseminated following the incident?
How frequently will there be updates?
 Keep an eye on the plan on a frequent basis to make sure it's current

Question 6
You are responsible for training new employees. You have been asked to deliver a training
session about the use of business technology to manage and monitor planning completion
and scheduling of tasks.
Prepare detailed briefing notes which you could use to provide information about the types
and uses of business technology that could be utilised. Your notes should include details of
the advantages and disadvantages of each option.
 When it comes to planning, business technology may be quite beneficial.However, it is
critical that we utilize technology as a tool to achieve a goal rather than as the goal

AIC-UP- BSBWOR404 –V3.0 Page 9 of

18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

itself. It is not our duty to spend time learning computer programs and using
technology; rather, it is our responsibility to design your work group's strategy and
monitor the team's progress toward reaching its objectives. You are unlikely to
contribute to your team's fulfilment of its objectives if we focus on refining the many
aspects of your personal organizer rather than fulfilling your tasks inside the work plan.
 When it comes to task management, we could find the following technology useful:
 Email and the internet, intranet and extranet, software management systems, and
spreadsheets are all examples of computers and computer applications.
 Personal timetables:
 Modems
 Scanners
 Photocopiers
 Machines that send and receive faxes
 Printers
Computers and computer applications:
 A computer may be a useful tool for planning. Depending on the software
installed on the computer, particular project management and planning
applications may be accessible.
Intranet:
 If your company has an intranet, you might be able to utilize it to post information
about your work schedule. An intranet allows several individuals to access the
same information at the same time. As a result, you may utilize an intranet to
exchange information about your team's assignments, deadlines, and
responsibilities.
Email, calendar, and task management software:
 Email may be used to swiftly and efficiently distribute information to a wide
number of people, keeping the team up to date and informed. The calendar and
task functions are effective planning tools that may be utilized to create your own
customized schedule. It's an excellent method to keep track of your
appointments, meetings, and chores, as well as the deadlines you have to fulfill.
Question 7
You work as the accounts manager for a manufacturing organisation.
After analysing your job description, you determine that you are required to:
 accurately monitor, reconcile and prepare monthly financial statements for the
organisation's operating and trust accounts
 prepare and process supplier invoices and arrange payments
 enter data onto organisation’s financial system which utilises Microsoft Office Excel
 compose and type routine correspondence using Microsoft Office Word
 supervise five junior accounting employees

1. Prepare a document which you could use to assess your skills/knowledge against those
required to complete your job effectively and in accordance with organisational
requirements.
2. Assess your own personal knowledge and skills against those required by the
organisation.
3. Use the skills/knowledge assessment you completed to determine your development
needs and priorities.

Gadget Company

AIC-UP- BSBWOR404 –V3.0 Page 10 of

18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

1/10/2021
Particualar Amount
Materials Inventory $1,940,160
Material Purchases 4,892,160
6,832,320
Materials Inventory 2,065,114
Material used 4,767,206
Factory labor 2,787,840
Manufacturing Overhead 323,424
$7,878,470
57,027
Units manufactured
$138.16
Cost per unit

By definition, reception handling is a trade task conducted by the accounts payable office that
consists of a series of procedures for supervising merchant or provider bills from receipt to
instalment and recording them in the common record. Receipt processing is frequently done
using a computer program and is referred to as "robotic invoice processing" or "receipt
computerization" for short. An orderly flowchart for receipt preparation might be a list of
procedures for how accounts payable will handle merchant solicitations.
Process supplier invoices
 Capture, GL code, and organize supporting reports such a purchase agreement or
conveyance receipt.
 To favor or dismiss bills, send requests to authorized approvers.
 In a money system, authorize and yield installment solicitations.
 Prepare installment solicitations using typical payment methods such as check, ACH,
or wire transfer.
 Solicitations and installation data should be included in the GL for review purposes .
Question 8
You work as an office manager for a large car dealership.
Undertake your own research to identify at least six sources of relevant professional development
opportunities. Be specific. For each source, describe the type of information you could obtain.
 Persistent Learning
Learning helps to increase knowledge about the skill that is needed to the organization as well
as individual
 Membership in professional associations
It helps to coordinating with others professionals and about the specific area
 Research
It enhance the knowledge and help to know the area of improvement
 Boost  job performance
Technology, systems, and procedures must all be kept up to date. Keeping up with the latest
advancements in your sector. Enhancing existing abilities
 Increased responsibility and obligations
It helps to increase the area of knowledge of the organization. Taking up new difficulties in
one's present job, initiatives, or long- or short-term tasks
Question 9
Explain what professional development means. If you identify technical and/or interpersonal
skills gaps, what actions might you take to close the gaps?
 Professional development is a combination of tools, resources, and training

AIC-UP- BSBWOR404 –V3.0 Page 11 of

18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

sessions designed to help educators improve the quality and effectiveness of

their teaching. These tools help educators to expand their topic knowledge while
also providing mentorship and opportunities to acquire new teaching approaches.
Instructors' professional development include honing and enhancing their abilities
in order to better fulfill the requirements of their pupils. Reviewing case studies,
consulting and coaching, mentorship, and technical help are all methods for
professional growth. Collaboration and assessment take place here in order for
instructors to improve the results of their pupils.
If I find technical and interpersonal skills deficiencies, I may take the following steps:
 Compile the Evidence
 Participate in a skills-mapping exercise.
 Locate Learning Opportunities That Will Help You Close the Gap
 Create enthralling learning opportunities
 Keep track of your progress.
Question 10
Why is it important for you to take responsibility for your own work tasks and ensure that you
are getting feedback to fulfil your role?
 A duty or activity that you are obliged or expected to complete; something you should
do because it is ethically acceptable, legally necessary, etc.; reliability, dependability.
Own responsibility is crucial in the job since it is a key component of   personal
character that is put to the test on a daily basis. Every decision I make sends a
message to the rest of the world about the sort of person I am. These photos blend up
over time, resulting in a composite of my character as seen by others. It's up
to me how you create that character, and do it gradually, over time, by ideas and
deeds.  I create the basis for strong personal character when your activities are guided
by strong ethics, values, and beliefs. As I got feedback from others, it improves
transparency and produces a clean picture.it plays a critical part in education and
learning by assisting in the faster adoption of new knowledge and the avoidance of
common blunders. It aids in the acquisition of new skills and the attainment of better
results.

Appendix 1: Work plan

Project title
Project aim
Goal
Objective
Action Action
1
Action
2
Timeframe

AIC-UP- BSBWOR404 –V3.0 Page 12 of

18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

Human
resources
Physical
resources
Financial
resources

Performance Action
Indicators 1

Action
2

AIC-UP- BSBWOR404 –V3.0 Page 13 of

18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

Task 2
Assessment Instructions
This is an individual assessment. You are required to analyse your current behaviours, skills and
knowledge are at the required level as a professional manager, evaluate feedback from others and
identify suitable professional development opportunities.
You must answer all of the questions below, and include examples where appropriate. If you need
help understanding any questions, ask your assessor to explain.

Procedure
1. Using the table in Appendix 1, record the behaviours, skills and knowledge that you believe a
professional manager should possess.
2. Self-assess whether your current behaviours, skills and knowledge are at the required level.
3. For those who believe that they are able to demonstrate the required characteristics, provide
details of the circumstances. An example might be that you learnt about corporate governance
during a course on the Corporations Act 2001 (Cth) and you apply relevant legislation in your
role as the organisation's secretary.
4. If you are not able to demonstrate a particular characteristic, explain why. It might be because
you have not yet developed the required behaviours, skills or knowledge. It could be because
you are not employed or do not have a management role. Remember that there are many
ways to demonstrate behaviours/ skills/ knowledge.
 Still I am working as a workers not more than that like managers and supervisor so that
I not able to develop that managerial skill, behaviour and knowledge.
5. Identify a minimum of two people from whom you can gather feedback about your ability to
demonstrate the relevant characteristics. Try to choose people who are likely to have different
perspectives. Explain the relationship of the two feedback providers to you.
 From top level management
 Form lower level management
Both the feedback helps to enhance to the knowledge, skill and behaviors. These
feedback helps me to understand my self-more and to improve my level of
performance in the specific or related fields. It provides great feedback and allows me
to observe how my center is progressing. It makes a significant difference in bringing
us together and ensuring a smooth flow of communication.

6. Obtain feedback using an appropriate method.

Methods:
 Create a feedback box.
 Take use of sentiment analysis.
 Surveys
 A transparent feedback procedure
 Set up feedback sessions.
 Be open and honest about your progress.
7. Explain the process that you used to obtain the feedback. Include examples of the questions
that you asked.
 Expert’s opinions: was the way of communicating good or bad?  
 Inquiring feedback in real time: meeting was effective or not?
 Posing specific inquiries.
 Turn to co-workers.
 Asking questions more regularly to the team: way of doing things are good or not?
 Analyzing the effectiveness 
8. Summarise the feedback that you were given.
 As I collected feedback from the organization where I am working, I have to work more
on commination skill, problems solving skill and interpersonal skill.

AIC-UP- BSBWOR404 –V3.0 Page 14 of

18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

9. Using your management behaviours/skills/knowledge list, the self-assessment and the

feedback from others, select three characteristics which you will try to improve/ develop over
the next 12 months. Complete an action plan in Appendix 2 which contains details of any
informal and/or formal training or development activities you will undertake in order to improve
your competence. Specify how you will know whether or not you have achieved your
professional development plans.
10. Use the table in Appendix 3 to identify the three greatest time wasters that affect you at work,
during your studies or in your personal life. Identify the root causes and suggest ways in which
you could prevent this time wastage. What performance measures would you use to
determine the success of your strategies?
11. Submit the completed activities to your assessor.

To be deemed competent you will need to successfully demonstrate the following:

You must submit:
 a self-assessment (Appendix 1)
 feedback from others
 a Professional Development Plan (Appendix 2)
 a improvement strategy (Appendix 3)

AIC-UP- BSBWOR404 –V3.0 Page 15 of

18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

Appendix 1 – Self-assessment

Management I am able to demonstrate the behaviours/ Describe the

behaviours, skills skills/ knowledge circumstances. If you are
and knowledge not able to demonstrate
the
behaviours/skills/knowle
dge, provide reason/s.
Constantly Sometimes Hardly Never
Interpersonal abilities Take some help from top
Forward planning management and others
who are related about that
Communication. Provide responsibility to
others for the particular
work and practice for
upcoming days
Delegation and Take helps from others
organization. member of the organization
and complete the
responsibility
Decision-making Take suggestion from
others within the
organization as well
sometime from outside of
the organization.
Commercial Provide responsibility to the
awareness particular department
Motivation Take training as well as
organize workshop
Problem-solving Established team for the
particular work or problems
for a specific solution
Strategic thinking  Organized meeting and
seminars and listen to
others stakeholders

Appendix 2: Professional Development Plan

Name
Date of Date to be
development reviewed

 Discussed with mentor/colleague  Discussed with manager

Goals
Timeframe Learning objective/s and action/s Professional goals
required These should relate to objectives to
These should relate to objectives in the maintain current competence in the job
individual performance plan. role or future career paths
Next 12  Clarity of Thought
AIC-UP- BSBWOR404 –V3.0 Page 16 of 18
 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

months  Appropriate Terminology Promotion within the organization

Commination  Other people's attention
skill  Appropriate Moment
 Exchange of ideas among the
organization's diverse
employees.

 Observe
 Recognize
To fulfil the objective of the
 Examine
organization
 Solve problems by
Problems
interpreting
solving skill
 Carry out applications that
result in a comprehensive
knowledge of the idea

 To accurately convey and

understand verbal and
Interpersonal nonverbal communications.
skill.  To evaluate tuning in
proclivities and fine-tune  Promotion within the
effective tuning in abilities. organization
 To understand how and why  To fulfil the objective of the
connections form. organization
 To perfect successful strife
management techniques.

Professional development activities

Identified gap Development Details Objective of Timeframe Cost
activity (provider, development
location, activity
etc.)

1. PERFORMANCE Development Organization Increase 1 month $10000

MANAGEMENT programme overall
performance

2. PERFORMANCE Meetings, agenda Organization Achieve 2 month $2000

PLANNING organizational
objective

3. PERFORMANCE Meeting with top Organization Evaluate the End of $5000

EVALUATION level management organization every
achievement month

AIC-UP- BSBWOR404 –V3.0 Page 17 of 18

 Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Educating for Excellence Email: [email protected] Website: www.aic.edu.au

Appendix 3: Improvement Strategy

Time waster Root causes Improvement Performance measures

strategy

1. Panning Unskilled manpower Hire skilled and

capable manpower
Organization report

2. Developing Lack of objective Understand Organization report

programme objective of the
organization

3. Team Week management Management Organization report

development with high level
quality

AIC-UP- BSBWOR404 –V3.0 Page 18 of 18