Competency Christian Aga Katarina Akshay Hillary Nathan

Authenticity/Authen
tic Learning 6 1 2 8 10 6
Personal
Effectiveness 9 2 10 10 9 10

Problem Solving 5 7 7 6 2 1

Goal oriented 1 8 5 2 3 2
People Skills/
Empathy 7 3 4 7 7 3

Respect for Diversity 10 5 3 5 4 9

Leadership 3 10 1 1 1 7

Interpersonal Skills 8 4 9 9 8 8

Management Ability 4 9 8 4 6 5
Team Work
2 6 6 3 5 4
Hector Alex Lore Lorraine Tolba Tobi Overall
10 10 9 8 9 8 7.25

1 8 10 7 8 7 7.583333333

9 9 5 6 2 2 5.083333333

8 1 2 4 3 6 3.75

6 7 6 5 4 5 5.333333333

3 6 7 10 6 10 6.5

2 5 1 1 1 4 3.083333333

7 2 8 9 10 9 7.583333333

5 4 3 2 7 1 4.833333333

4 3 4 3 5 3 4
Name General input
Aga
 Collective
Learning
Forward
Effort from
Past
Thinking
Connector
Competence Categories Level 0
Resourceful
Creativity Level 1
and long term dataOpenness
to assess verify critical
improvement of the Data Savvy Being
Experiment
Respect
direction
situations and
andtrend
Thinking draw of information
in to adjust
business performance. Analytical
constantly the organisation by
Improves Continuously the surrounding
Supportingby
customer being eager to find
being eager
each to find
other
shoes
different
above your own for a Integrate and Includes and
Managing to be mates
perspectives
backgrounds
with the
intention to build good
Drives
Driven
Having the intention to
quality customer openconflict
minded to understand to
working relationships
experience. Customer Obsessed achievement
put customers
customers' needs and
experience
Action first
oriented
grow the business. Enjoying working and
Proactive
Sparks Ambition being driven by own measures of excellence
proactive to transform and maintaining
appropriate high-
timescales
You communicate your Drives Achievement performance
ambition to empower ideas into actions in a and understand
change, seeks clarity
adaptability at the desired changes and
Resilient during uncertainty and
pace uncertainly to strive
efficient at work to and
Sets Pace find facing uncertainty
solutions to face
meet deadlines even and do not let it affect
based onLevel 2
the analysis Level 3 Level 4
of past data and and the success of the a strategy to drive a
leading department which
new proactive andimprove
data-
current areality
team to
that and experiment continuously
enables skills ways to progress in the and progress in the
the importance of different individual
and emotional support
effort tobeing
empower the respecting
strategies that enables diverse
and perspectives
and empower the of
without biased
team to put customers embracing
good customerindividual the network to provide
network to implement
first and lead by experience and the right strategy for a
these to identify the organisation goals and effectively a clear
drive of each
convincing individual
others the use thisteam
to the to empower
and direction
managementand in
focus
the of
benefit of the idea and critically evaluate the entity, constantly
changing needs of the
communicate brainstorm for new
effectively to the team the changeand
initiatives unite organisation or
andcreate
meet deadlines even act on the change to
the team by providing stakeholders and
when the change improve the strategies
clear direction and
 Functional Persona
This core capability sits at the heart
Competence of marketing and plays an essential
Description Able to choose the right
Level 0 research
role in developing and using deep Able to build
method, whatfriendly
data torelations with
gather, and
This core capability
insights to create marketing sits at the heart stakeholders
provide analysis of market
Insights of the marketer’s role solutions
in uniting that
the
Marketing Championing the
strategies
organisation
and
goalsachieve
and deliver
to meet customer
lead to the achievement
all business
and capability
sustainable goals,
needs
of business
organisational
Able
Able to
Able to intuitively
to generate
build
projectmarketing
simple
friendly
desired
plan based
customer
relations with
state
on the analysis
Customer This core
identifying and leading sits at the heart
change across stakeholders
performance.
of the TM's role in uniting the of the
Talent Championing the
the
Thisorganisation
core capability
organisation
customer.
of marketing
and achieve all
to
and
for sits
meet
the at
plays an
business
benefit
member the needs
heart
essential
goals,
Able to identify customer needs
and Able to intuitively
address
Ablemembership
to choosethethe
issue project
with
right
desired
simple
research
state
Managemen Members role in developing and using deep and actionable solutions
method, what data to gather, and
identifying and leading change across
insights to createfor
the organisation TMthe strategies
benefit of and
the Ableprovide analysis
to identify of talent
members needs
Insights
t deliver
member.
achievement
sustainable
solutions that lead to the
This coreofcapabilities
business goals and
is very
and address
Able to pitch the
Ableand
ideaissue
to generate
that is actionable
interesting
simple
with simple
in different ways
TM plan
solutions
on the for audience
Effective important organisational
for sales profile. It is the based analysis
performance.
key interpersonal skill and how we
Sales Communication
Relationship building
Abilityour
can utilize
relationship
to build
to boost
for many
long lastingskills
communication
retention and
benefits.
Able
Able
Able
topresent
intoto
explorevery
how
complex
communicate
a build simple
two
and
friendly
to build
situations
ways and
attractive
relations
meaningfulwith
This core capability
customersits at the heart
loyalty presentationstakeholders
(verbally and written)
relations
of the operation’s role in uniting the
Championing the organisation to meet customer needs Able to intuitively project customer
Carries
and achieve out organizational
all business goals, strategy desired state
customer with a clearand
identifying understanding
leading change of the
across
industry trends, economic
the organisation sectors
for the benefit of the Able to identify customer needs
and market dynamics that drive
customer. and address the issue with simple
product strategic imperatives Able
andto analyze operational
actionable solutions
Operation Business Acumen
and its positioning. Demonstrates
business foresight along with the
ability to integrate diverse
problem and suggest improvement
points

perspectives. Innovative and able to adress

Exercises judgement around market needs through prototyping
opportunities that represent the most
potential for innovation and return
on
A goodinvestment
Financier formust
organisation
be honest, and
its stakeholders.
ethical and able to develop and
Uncompromising maintain
The best the trust and
Financier can confidence
think of IsAble
abletotoanalyze
reacts properly in a
operational
integrity and strong all constituents. helpIt's not inand theexecute
job situationthat
thatinvolves
require integrity
Finance work ethics
Long-term Strategic
strategically,
description,
business
This
knows core plansbutand
he capability
create
a good Financier
demonstrate
plays an
is the custodian offinancial
problem
despite challenging
decision,
Constantly
identifying
financial
environment
risk and
updating himself with
Vision strong
important leadership
everyone's money.role for within
IM the
profile. IM suggest improvement
new technology
points
and usetoit achieve
in daily
departments
profile needs and withconstant
to have the making it cost effective
Information Curiosity and Resilience management team as a whole. life goals
business
curiosity in technological
development
This core capability and experiment
helps to break on how
Able to propose solutions for
Managemen Process orientation it
downcan be
organizational
integrated
all the
department into
complexity into inside the
practices.
simple Also, has
complex
Able to problem,
translate overcome
complex system/working process in
unexpected challenge that's being
t
that resilience that keeps them flowchart
process/flowcharts, so they aregoing
able thrown to them and improve based
to
to implement
work on thethe technology
solutions step inside
by step. on feedback
the organization.
 Supports
Recognisesinternal communication
the need to gather
Identifies options for gathering Contributes information and ideas to
toinformation
build strongbased
external customerSupports theneeded development of the strategy
Collaborates internallyprocess
to build strong
on research information to inform
Level 1
relationships marketing Level
marketing 2 that
activities
plans external customerLevel 3 relationships
contribute to the achievement of Analyses and presents information
Recognises the need to analyse from research and customer
Supports internal
customer and market communicationthe desired customeronexperience
intelligence
Analyses Works as customer championfeedback
in cross-
Works
to build with
strong others Supportsintelligence
to meet
relationships with the development customers
of TM Collaborates
functional teams, internally
as insights to build
develops strong
marketing
from multiple sources and the market
activities to form insight
that contribute to the external
customer
members needs Works collaboratively with activitiescustomer relationships
that contribute to the
achievement
colleagues of the
totodeliver gooddesired
practice Develops
achievementtactical marketing
of the desired campaigns
customer
Contributes information to Contributes
membership theexperience
development of Works as customer champion in of
cross-
Recognises
Works with the importance
others to of and meet customer needs to assist
Contributes in the achievement
information
experience and ideas to
marketing
Recognises and
the campaign
need to meet
plans
gather tactical marketing
Identifies options for campaigns
gathering functional teams,
operational
the strategy develops
marketing
process marketing
goals
having amembers
defined
information basedstatement
needs
on researchthat
information needed to inform TM
describes the desired customer Works collaboratively
Supports change with activities that contribute to the
colleagues plansplans
tocommunication
deliver
and the
good practice
Works with
Influences
achievement
people managers and team
or situations through
experience
Recognises
Recognises sothe
that
theneedplanstocan
importance
Makes sure
beofput
implementation
analyse of change tohas
meet a Analyses
colleagues
communicating andof the desired
topresents
implement
effectively customer
information
change
with diverse
in place to
having deliver
a defined and
clearmeet
this intelligence
maintaining
statement that membership
purpose,
customer isneeds
factual needs
and experience
from research initiatives
and member's feedback
customer and market Analyses intelligence onatmembers profiles
customer
describes the satisfaction
desired accurate,
membership and provided the right as insights
from
Communicates multiple sources
effectively Supportstochange
(verbally form insight
experience so that plans can be put timeplans and the Works with managers and team
and written) implementation of change to meet Effectively
colleagues
Develops tactical delegates
to implementresponsibility
marketing change
campaigns
in place tointernal
Contributes
Supports deliver this
informationmaintaining
to TM
Contributes
communication to the development of
membership satisfaction membership
Articulates needs which
to assist ininitiatives
utilizes personal
the abilitiesof
achievement and
strongplans
toUnderstand
build external
the customer
importance ofSupports
Able to theand
TM
create
encourages
process
development
touchpoints of
with Collaborates
Able to have a internally
holistic
operationaltalents to build
understanding
marketing goals strongof
relationships enthusiasm
value deliveryfor aactivities
shared vision,
that LC'sexternal
CRM and customer relationships
know when and how to
Shareslong
having opinion andrelationship
lasting gives feedbackwith
customers
purposeto
contribute to maintain
and
thecommon relationship
achievementgoal of strengthen each partners the for retention
in an honest way
customers duringcustomer
and post experience
sales Effectively communicate strategic
the desired Works as customer and champion in cross-
upsell
Works with others to meet change
functional teams,agenda to teams
develops marketing
Manages group discussions
customer needs Works collaboratively
effectively with activities that contribute to the
colleagues to deliver good practice Facilitation and
achievement presentation
of the skills
desired customer
Recognises thecomprehends
importance of Applies
and operational
meet customer knowledge
needs to experience
Analyzes and
having a defined
organizational statement
goals that make business decisions that may
and strategies.
Continually acquires information about
describes the desired customer involve change
Supports an element plansofand
risk.the customers
Works with andmanagers
stakeholders,
and teamwhere
experience so that plans
Understands can be put implementation of change to meet
business they are moving
colleagues to in the futurechange
implement and how
infundamentals
place to deliver
and this maintaining Correctly
incorporates
analyzesneeds
customer the business our products can meet those needs in
initiatives
customer satisfaction issues and identifies appropriate order to grow the business.
them into decision-making.
action.
Understands how the work of own Search for information and intelligence
around the market and emergent
division or group fits within the Acquires additional information to opportunities.
broader organizational context. resolve specific business issues
and inform decisions.
Understands the importance of
Is aware of the importance of being being ethical and transparent Manages a bank account for the LC.
ethical and transparent. Money is managed correctly and every
Manages correctly all petty cash financial transaction has a proof
Actionsthat
and complies
decisionswith
are made
IsMight
awaremanage
that his petty
actionscash
canwith
have and reimbursements.
Understand that his Never
actionsmisses
can document external
contrains a financial document that is considering possible
law.consequences for
consequences in the future. have consequences in the future.
Constantly updated and learn required. future generations.
about different technology Translating complex problem cross-
Able to think on how to implement functionAble
intoto thinkflowchart/thought
simple and create
Experiment different Ablecertain technology
to empower theirsustainably
member to implementation plan on how to use
process
technology/something
e complex system/working new and translate
process into simple inside the organisation
complex system/working certain technology across function
constantly
flowchart overcome challenging process into simple flowchart and Able to empower their member to
situation while doing so challenge their thought process translate complex system/working
process into simple flowchart and
challenge their thought process
 Defines and prioritises the insights
Manages information related projects Leads
needed andtocreates
achieve anbusiness
organisation- and
Articulatesand thethedesired
KPIs customer wide customer marketing orientation,
goals stratgey,
experience to internal colleagues to investment and Level 5 infrastructure for
drive customerLevel 4 and the
loyalty customer relationship building
Analyses and presents information to Develops insights
Leads and creates an organisation- about the
potential
generate insights forthat
advocacy
assist in the
organisation, itsorientation,
environment and its
Articulates the desired membership wide
Works members
as a role model astratgey,
achievement
experience of marketing
to internal goals
colleagues customers impactinbusiness
that infrastructure highly
Works collaboratively with otherto investment
visible way and on
decisions behalf of the for
drive membership
departments and loyalty and
functions on themembershipcustomer relationship building
Develops
potential and
for updates
advocacy thebehalf Influences people successfully
Influencesof the
operational customer
people
marketingsuccessfully
plan in throughout
Leads the the organisation,
alignment or
Manages information related projects
Defines
Works
Articulates
and
as prioritises
a the
role model inof
the the
ainsights
highly
alignment
throughout
Works and with
the the business
KPIswithgoals
organisation,
collaboratively marketing
or
other needed
externally
visible toplan
way into
achieve astrategic
on the business
diverse
behalf
need
strategic
culture
of the
for
goals
goals
Leads both communication of thechange towards
ofmemebrship desired
the business customer
departments
need for externally
and functions
change and on behalf
the experience to drive customer loyalty
Analyses and of presents
the members information to Develops
Articulates insights
andand about the
encourages a
implementation
generate insights of change through & advocacy leads the
Articulates
others, and that
and measures
assist
encourages in athe
organisation,
the activities Articulates
compelling view of
implementation
its
the environment
strategic
of change
the future, need
on
andforits
which
behalf
achievement
Leads both
Able to of membership
communication
correctly
compelling view of the future, store ofgoals
key the
whichmembership
change Able
otherstowards
tocan that
correctly impact
desired
relate store
to and business
membership
key
find
of the customer
need can
information
others for
of thechange
relate toand
national and the
accounts
find experience
information
attractive, ofdecisions
and tothe drive
global
transform membership
accounts
complexity in
Develops
implementation and updates
ofCRM
inattractive 
the the
change through Leads
loyalty and creates
& advocacy
the CRManandorganisation-
leads the
operational
Articulates TM desired
the plan in alignment
customer Leadscustomer
wide into
the alignment simplicity
of theon
orientation, TMbehalf
plan
stratgey,
others, and measures the activities
implementation of change
experience withtobusiness
internal goals
colleagues totoinvestment
the strategic
of theand goals of the business
infrastructure
membership for
Ableanto
Isdrive advocate loyalty
inspirational
customer and educate
communicator,
and the the
Able anto
Iscustomer advocate
inspirational and
relationship educate
communicator,
building the
importance
able to of
potential having
capturefor a propoer
andadvocacy
hold peoples'CRM importance of having
able to capture and hold peoples' a propoer
system Works aCRM
asfrom role system
attention attention
Understands themodel
diverse in a highly
environment
direction from
Works collaboratively with other visible way
marketplace and onhow
behalf of thewill
changes
departments
Know when
Explains complexand functions
how
issues on behalf
to simply,
strengthen Know
puts
Explains when customer
and how
complexdevelopment
impact product to strengthen
issues simply,
each
Positions
them ofcontext
partners
the
into theforcustomer
rention
innovative and upsell
aspects
for others andeachthem
(plug
puts partners for rention
into context for and
others upsell
and
and play)
checksandfor technology
understanding alongside Articulates
Assesses
checks forand the strategic
links short-term
understanding need in for
a
Leads
its both communication
commercial of the
value in the business change
tasks and towards
objectives desired customer
in the context
need for change and the goals.
experience diverse environment
to business
drive customer loyalty
market so as to drive strategic of long-term strategies or
implementation of change through & advocacy
perspectives and industry and leads the trends.
others, and
Promotes themeasures
pursuit ofthe activities
research implementation of change on behalf
that
integrates diverse perspectives Continually of reviews
the customer business plans
against the organization’s strategy;
Develops business plans that take considers the long-term
into account longer-term activities, applications
issues, problems or opportunities.
Adapts
Manages priorities
money andfor business
the whole plans
Manages the bank account for the Network, in response to changing market
Actions therefore
and decisions work areethics
made is a
entity and is responsible for massive demands
eletronic
Actions transactions.
and decisions Every
are single must.
made consideringIs exposed possible to ethics scenarios
consequences
Translating that are solved accordingly. Every
one of themcomplex
considering has a proof
possible
problem cross- for
document
consequences
future generations. Understands
and function
no money into simple
is ever missing transaction
Translating
the direction is and
justified
complex andbusiness
problem
overall has the
cross-
Able
for to adapt
future technology
generations. inside
Understands
flowchart/thought process, and the corresponding
function glpballyproof intodocument.
simple
organisation
thebreaking
direction and
of using
the it for long-
organization. model of the organization and
it down into simple execute flowchart/thought
business plan with process,that on
solutionsterm
with period
action steps identifying main
Able to adapt mind.bottlenecks,
technology for global
prioritizing and breaking it down into
Think
Able ahead of the curve
to communicate from
complicated usage,
simple understand
solutions with different
actionreality
steps
external trend in terms
project into simple action steps of for implementation, and prioritize
technological development and Able to communicate complicated
capture
identifytechnological
bottleneck and opportunties
identify project into simple action steps
for organisational strategic
solution purpose
Able to empower the network to
Able to empower their member to translate complex system/working
translate complex system/working process into simple flowchart and
process into simple flowchart and challenge their thought process
challenge their thought process
 Functional Skills
Competency Description
This technical capability is about defining
brand strategy and positioning, managing the
Brand This
brandtechnical capability
and providing clearisbrand
aboutguidelines
the
Integrated marketing integration of marketing
for its protection, communications
and tracking and measuring
This technical
strategy capability
with business
its performance to inform deals
strategy with
future and the
the use
activity
communications planning,
of both forecasting,
physical production
and digital and
communications
This technical capability is about influencing
Product management marketing
tools
This in an of
the development acapability
product,
integrated
technical proposition
way. or
is about identifying
of organisational digital
portfolio ofterms
products, throughout a product
Marketing Digital integration
Monitoring and
appropriate
strategy in
lifecycle.
marketing
This
the technical
organisation
digital
metrics
culture andactivities,
and
of its
capability
transformation
ensuring
impact
strategic whether
plans, and
is about
or theincustomer,
line
that all
on structure,
generated
implementing
withdeveloping
are needs
the
by
Measuring and
of managing
monitored
the on an
customer. appropriate
ongoingisbasis channels
and and
measured
Effectiveness This technical capability about managing
partners
for
the their to of
meet
risk,changing
effectiveness. Datacustomer
and needs
insights
Partnership Marketing and
impact
business
governance and
Risk and reputation
produced
compliance ongoals,
are then and incorporating
interpreted
corporate and used
reputation, to
through
members
achieve of the channel
effectiveimprovements
monitoring into
and themarket
future.asof
application
management partners.
relevant legislation and regulation. It is also
Making sure the reputation
about managing organisation attractsthe
through people
who will give
alignment it an edge.
of people, Managing
processes andabrands.
Recruitment Making
workforce sure thethe
with new hire ofof
balance the organization
skills needed
can understand
to meet short and AIESEC as soon
long-term as possible
ambitions.
Induction and startsure
performing to contribute with of
Performance Making the members in each layer
results
the organization are being tracked upon their
management
Talent Managing Team
Leaders
Making
positive
standards
sure the Team
goal achievement
Supporting
trained and employees
Leaders haveplan
and development
educated toindeliver
connection
maintaining
with their work,
to their respoective
team a
teams
are

Managemen Member engagement

Learning and
colleagues
Making sure
aorganisation
and
that
particular focus
thepeople
on
broader
good
organisation,
at all levels of the
relationships
with

t Making sure have

the the
data skills
areline needed
being to
collected for
between staff and their managers.
development contribute
the members to the
and organisation’s
the valuable insightssuccess, areand
that they are motivated to grow andcanlearn.
People's analytics being derived from these data
Able to use internal platform for the good that
postively
use insideimpact the organization's
the function and driving people
IT support strategy
organisational result through effective usage
Managing
of platformstructural change and ensuring
Organizational design the organisation is appropriately designed.
The ability to understand how sales is helping
Sales strategy definition the
Usesoverall success
internal of the
resources business
available toobjective,
stay up
and execution propose a sales
to date with strategy
product with detailed
development for
timeline and HR implications;
Product knowledge services available in their selling office and
service
Can delivery
analyze the centres
marketwhereandtheir clients
industry to
Prospecting operate.create a list of potential prospect
Understanding the Can collect valueable information about the
cutomers and analyze and prioritzie the
cutomers need Ability
needs, to communicate
pains and gains of product's
the customer value
Sales Pitching propotion based on the customer's need in
the most
Can negotiate effectve
skilfully manner
in tough situations
Negotiation with both internal and external groups
Turning objection around for sales
Objection handling opportunity
Ability to push for the final action to win a on
Closing going deal
Setting and executing sales strategies;
Managing a sales team coaching and managing high-performing
sales teams; and managing sales forecasts.
This core capability needs to be there for
Cross-cultural operation
This technicalto recognise,
capabilityinterpret and
is about planning to
correctly reactforto and
people, incidences or
understanding forecast,
situations
plan
This technicalthat capability
are open
manage
is about
to
the demand
drawing
misunderstanding
for productsbetween
and services. It's operation
about
Supply and Demand connection
due internal
to cultural differences.
identifying,
and
Shape What We Do the realitiesacquiring
around the and managing
globe, and ablethe to
products and/or resources needed toabilitya to
run
Around What The This technical
connect
business
it withcapability
or other
is about the
internal operations
organisation.
(projects'
World Needs This technical
research,
framework, sourcecapability
measure and is about
examine
of impact, managing
information
standards,
International Relations the impact
thoroughly
products of risk, governance
related
positioning toand
entity and It's also
partners.
differentiation,
Risk and Reputation compliance
about
talent the on organisation
supervision
strategy, reputation, of
etc) and maintenance
This technical
through capability
effective
relationships between dealspartners.
monitoring
entity withapplication
and the
Management This technical
planning,
of relevant capability
forecasting,
legislation is regulation.
about defining
production
and and It is
Product Management what the customer
marketing
also about of experience
a product,
managing proposition
reputation should or be the
through in
order to meet
portfolio
alignment corporate
ofofproducts,
people, objectives
throughout
processes and a and
product
brand.
Operations Customer Experience
Customer's Learning
This technical
achieve
lifecycle.
make
customer
a framework
the delivery
capabilities
advocacy.
for helping
of activities
is It
about how
is also
customer
that deliver
to
about
the
develop their job design
desired customer skills,through
experience personal and
and Training organizational
effective customer skills,journeys.
knowledge, leadership
and abilities.
Operations
This technical capabilities is about ensuring
Quality Standards and the ensemble of activities of planning and
monitoring the performance of a business
Process process., including legality, internal process,
and standards delivery.
Able to use internal platform for the good
use inside the function and driving
IT support organisational result through effective usage
of platform

Financiers will face very difficult decisions

that need ofto beorganization's
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