Scribd
Upload
83 views2 pages

Job Description - Trainee System Engineer

This job description is for a Trainee Systems Engineer position located in Bangalore, India. The role will involve supporting Palo Alto Networks customers primarily through phone and email, understanding customer needs, and learning about Palo Alto's wide range of firewall products. The ideal candidate will have 0-1 years of experience, strong communication skills, and be willing to work night shifts and relocate immediately to Bangalore.

Uploaded by

Parthasarathy T
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
83 views2 pages

Job Description - Trainee System Engineer

This job description is for a Trainee Systems Engineer position located in Bangalore, India. The role will involve supporting Palo Alto Networks customers primarily through phone and email, understanding customer needs, and learning about Palo Alto's wide range of firewall products. The ideal candidate will have 0-1 years of experience, strong communication skills, and be willing to work night shifts and relocate immediately to Bangalore.

Uploaded by

Parthasarathy T
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Job Description – Trainee System Engineer

Job location – Bangalore (Cessna Business Park)

Job Brief

The Associate Engineer will work firsthand with all the valued customers to address their concerns where
analysis of situations or data requires an in-depth evaluation of many factors
• Critical thinker from an understanding perspective, methods and techniques, evaluation criteria for
obtaining results
• Regularly participate in all technical discussions with multi-functional teams
• Create an environment of transparency that ultimately leads to better products and working
environment and better cyber security
• Quick thinking & support Palo Alto Customers to provide technical assistance

Responsibilities:

• Support our customers: Interaction with customers is primarily through email, and phone calls.
You will be talking directly with customers. The types of questions we receive generally revolve
around deeper usage and best practices issues and often evolve into collaborative projects
working with customers to extend our service to fit their needs.
• Champion the needs of our customers Our product and service offering is heavily driven by
customer requests and suggestions. In this role, you will be able to distill customer
feedback and push for additions and improvements that will better serve our entire customer
base.
• Be exposed to a wide range of technology: PANW has a wide range of products in the firewall
domain, including physical and VM environments. You will get to learn about and work with each of
these as part of your regular responsibilities.
• Work closely with the rest of the team You will get a chance to work alongside engineering,
marketing, sales and operations, sharing your experiences and learning from theirs. This is a great
opportunity for individuals who love technology and are looking to branch out and take on more
responsibilities in a growing business unit within a larger company.

Requirements:

• Ability to work independently, as well as contributing as a team player


• Ability to independently to debug broad, complex, and unparalleled networks with mixed mediaand
protocols required
• In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
• Experience with security (IPSEC, SSL-VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (Radius / TACACS)
• Ability to speak clearly & confidently about technology and internet concepts and interact with
technical customers via email, phone and chat
• Familiarity and technical understanding of core Internet technology (DNS, HTTP, TCP/IP,
routing, firewalls, etc.)
• Deep experience running Linux or Unix in real-world production environments preferably at
scale. At least some level of experience with basic Windows operation and administration.
• Light scripting experience with Python, Perl or Ruby and a tool-building mindset for developingthe
right scripts for client integration and automation (Optional)
• A team-oriented attitude and interest in working closely with other groups in the company.
• Strong organizational skills and the ability to properly prioritize operations, customer
impacting issues and project tasks.

Skills

• Should have good interpersonal skills


• Should have good time management and negotiation skills.
• Working proficiency in verbal and written English.

This is an entry Skill level for all engineers who join the Palo Alto Networks program. The following
engineers will be considered for the program:

• 0-1 years of experience - Trainee Systems Engineer

Terms & conditions:


➢ Those who are willing to sign the service agreement and ready to work in night shift only can apply.
➢ Should be willing to relocate to Bangalore immediately.
➢ Interested to work from office.

About iOPEX:

iOPEX is a new-generation Digital services provider offering optimized Digital Engineering,


Operations and Studio services. We are process innovators focused on extracting the best out of
the investments that our customers have already made. At iOPEX, we help our customers realize
that golden ratio where their technology and business are in complete synergy, making the
company greater than the sum of its parts. Founded in 2009, the demand for our specialized
optimization services has helped us grow 60% YoY.

You might also like