11

Organization and
Management
Quarter 1 – Module 2:
Be a Manager

Maria Celina Mazo

Module Writer

Department of Education Republic of the Philippines

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 Management – Grade 11
Alternative Delivery Mode
Quarter 1 – Module 2
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work of
the Government of the Philippines. However, prior approval of the government agency or office
wherein the work is created shall be necessary for exploitation of such work for profit. Such
agency or office may, among other things, impose as a condition the payment of royalties.

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effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.

Published by the Department of Education

Secretary:
Undersecretary:
Assistant Secretary:

Development Team of the Module

Authors: Maria Celina Mazo

Editor:
Reviewers:
Illustrator:
Layout Artist:
Management Team:

Printed in the Philippines by ________________________

Department of Education – Bureau of Learning Resources (DepEd-BLR)

Office Address: ____________________________________________

____________________________________________
Telefax: ____________________________________________
E-mail Address: ____________________________________________

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 A. Content Standards:
The learners have an understanding of basic concepts and theories of
management

B. Performance Standards:
The learners shall be able to apply management theories & concepts in solving
business cases

Learning Competency:
The learners shall be able to identify the functions, roles and skills of a
manager

Learning Objectives:
At the end of this module the students will be able to :

 Explain managerial responsibilities

 Explicate three main categories of management roles
 Explain the various skills of a manager

What I need to Know

This module will impart you an essential knowledge, skills, and competencies
about the roles and responsibilities of a manager.

Also, you will be familiarized about the different skills that a manager should
possess according to his level of performance. As we all know the manager acts as a
link from top management for translating approaches and goals into operating plans
that drive the business.

In that case, the manager is always accountable to top management or

seniorities for performance and to typical employees for support, guidance, and
motivation.

In order for you to be successfully benefited with this material, I would like you
to ponder the following:

1. Take time to read and understand all the contents in every page
2. Follow direction and/or instruction in each page of this module thoroughly
3. Accomplish all given activities in this module
4. Apply all the knowledge you are going to learn in this module in answering
the provided Post test
5. Enjoy learning!

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 What I Know

A. Read and understand each statement and choose the letter of the correct
answer.

1. The term manager refers to someone who __

A. owns a share in the organization
B. do plans, controls, leads and evaluates
C. is a member of a company
D. divides employees in the company

2. Managers at ____ determine goals and create a strategy for the firm to achieve goals
A. same levels of the company C. top of the company
B. functional level of the company D. middle level of the company

3. It is a role of manager that involves directing or influencing others

A. liaison B. leader C. figurehead D. monitor

4. As head of Human Resource Department, Lucy is often required to participate in

activities like inauguration of new branches or department or delivering a speech
hosted by top management. What role is she likely playing?
A. liaison B. leader C. figurehead D. monitor

5. The following are all interpersonal skill of a manager EXCEPT

A. leader B. spokesperson C. liaison D. figurehead

B. TRUE or FALSE: Write TRUE if the statement is correct and FALSE if it is wrong

________1. Conceptual skills such as logical reasoning, judgements, and analytical

abilities are a strong predictor of managerial effectiveness
________ 2. Technical skills involve specialized knowledge about procedures, process
and equipment and the related abilities of knowing when and how to use
that knowledge
________ 3. A manager’s interpersonal skills includes empathy, persuasiveness and
sensitivity
________ 4. A manager’s interpersonal and communication skills are essential to the
process of allocating and coordinating resources to accomplish the
required tasks of an organization
________5. An entrepreneurial mind set allows a manager to assess uncertainty and
take action to exploit any possible opportunities

What’s In

Directions: According to your conclusion from pre test, explicate your ideas using by
completing the sentences below. Write your thoughts in your notebook and read it
later after you do so

1. The manager is ------

2. The skills of a managers --------
3. Managerial roles cover--------

What’s New

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 One of the characteristics of an organization is being organized by section,
department or division. Top management is responsible on the entire organization
or at least one of its larger sections. They develop goals, strategies, policies, and direct
the business. Middle management oversees major departments or divisions and their
specialized units. They monitor day to day results and make sure that performances
are in compliance with the organization’s standards. The first level of management
supervises a small work group composed of non-managerial workers.

Three Basic Managerial Skills

In order to implement managerial functions such as planning, organizing,

influencing and controlling, managers must use variety of wide skills. A skilled
manager is consistent in delivering his ability at any functions of management level.
The degree of which type of skills must be used will depend on the level of where he is
in. There are three basic skills a manager should have which are:

Technical Skills -skills of being able to carry

out tasks with proficiency.
These skills are specially
important to supervisory
management because they
are the closes to employees
who produce goods or
services for the company
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Human Skills -skills related to working with people and bringing out the
best in them. These skills include the ability to understand
human behavior and to communicate effectively with others.

Conceptual Skills -skills of being able to see the organization as a whole.

These skills allow the managers to evaluate and scrutinize
the situation and develop courses of actions. It is necessary
for the top management to have good conceptual skills.

Management Roles

According to Henry Mintzberg, a Canadian academic author on business and

management, roles of a manager falls into three main categories namely: Decisional,
Informational and Interpersonal roles. Ten managerial roles fall into these categories
which was divided into is main functions.

Decisional roles- It involves using information and related with ways by which
managers cope with problems and grab organizational
opportunities (e.g. entrepreneur, disturbance, negotiator)

Informational roles- It involves processing information. It is related with tasks of

acquiring and conveying information (e.g. disseminator,
spokesperson, monitor)

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 Interpersonal roles- It involves providing information and ideas. It is related with
connections with several stakeholders regarding the mission
and direction of the company. (e.g. liaison, leader, figurehead)

Responsibilities of Managers

A manager is not only a team leader but also a planner, organizer, coach,
problem solver, decision maker etc. Most of the time, you will find them busy doing
lots of errands in the company because they have a lot of responsibilities. Below are
some of their common responsibilities

1. Hire great people

2. Show performance management
3. Promote team development
4. Set overall directions
5. Support team members
6. Produce unique quality outputs
7. Manage resources
8. Improve processes and quality
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9. Encourage self-development hl=en&source=lnms&tbm=isch&sa=X&ved=2ahUKEwjw3trMx7rq
10.Communicate and disseminate information AhUDUd4KHZ3uBLMQ_AUoAXoECBEQAw&biw=1366&bih=576

What’s More

Activity 1: Picture it out

1. Study the image below and describe what management role it involves. Explain.

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______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

What I have learned

Activity 2: Characterize the management skills into its category. Write HS for Human
Skills, TS for Technical Skills and CS for Conceptual Skills

______ 1. Programming languages

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 ______ 2. Software proficiency
______ 3. Patience with other
______ 4. Active listening skills
______ 5. Contextualizing
______ 6. Identifying the problem occurred
______ 7. Data analysis
______ 8. Delegating responsibilities
______ 9. Communication with employee’s growth
_____ 10. Computer and digital literacy

Activity 3: Classify the management roles given in the box. Write the letter of your
answer in the table provided below.

a. figurehead d. spokesperson g. entrepreneur j. monitor

b. liaison e. disseminator h. leader
c. disturbance handler f. resource allocator i. negotiator

Decisional Informational Interpersonal

roles roles roles

Critical Thinking: Me and the Manager

In this activity, you are going to interview a manager of any company. Get to
know his level of management, what skills he uses to carry out his function and what
his roles in the company are.

Make a summary of your interview and put it in writer report with your
reactions. You may use guide questions for you to be guided in the presentation of
your ideas and arguments during the interview.

____
____
____
____
____
____
____
____
____
____
____
____
____
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____
____
______________________________________________________________________________

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 ______________________________________________________________________________
______________________________________________________________________________
__________________

ASSESSMENT

A. MULTIPLE CHOICE. Read and understand each statement and choose the letter of
the correct answer.

1. Lina has an extensive influence over his team. She does regular meetings, trainings,
team buildings to ensure that her members do not lose their eagerness in achieving
their goals. What role is Lina playing?
A. liaison B. leader C. figurehead D. monitor

2. What role emphasizes a manager’s contact with pecking order outside

A. liaison B. leader C. figurehead D. monitor

3. John is the marketing manager of Auto Shop. He interacts with new and old
clients to make sure they are satisfied with the service their company is providing.
What role is he playing?
A. liaison B. disseminator C. figurehead D. monitor

4. It is a manager’s role who does not only receive the information but also transmit it
A. liaison B. disseminator C. figurehead D. monitor

5. Which of the following role is informational?

A. liaison B. disseminator C. figurehead D. monitor

B. TRUE or FALSE: Write TRUE if the statement is correct and FALSE if otherwise.

________1. A manager’s intrapersonal and interpersonal skills are essential in

managing resources to accomplish organizational goals

________ 2. Technical skills are more important in top level of management

________ 3. In the framework of organization, all managers are employees but all
employees are not managers

________ 4. Conceptual skills are seeing the organization as a whole

________ 5. An entrepreneurial mind set allows a manager to assess uncertainty and

take action to exploit any possible opportunities.

ADDITIONAL ACTIVITY

Directions: Write what you have learned in this

module by answering the question below.

1. What are the differences among the

management roles?
2. Is there a perfect manager? Explain your
answer?
3. If you will be manager in the future what
would be your top priority?

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