John Keells Holdings PLC AR 2020 21 CSE

RESILIENCE IN INVESTING
John Keells Holdings PLC

Annual Report 2020/21
John Keells is an iconic business enterprise with a heritage of over 150 years and a reputation for strength,
stability and resilience. Over the years, we have evolved our business model around a diverse portfolio of
business sectors, curated to reflect the most prominent growth sectors of the economy. As one of
Sri Lanka's largest diversified conglomerates, we strive to maintain the highest standards of governance
and transparency, as we innovate with the latest digital technologies and invest in sustainable initiatives
throughout our supply chains, creating employment and empowering rural communities across the island.
Our story over the last few years has been characterised by our commitment to invest in both the tangible
expansion of our businesses and the building of softer skills, which are of equal importance. Despite two
challenging and unprecedented years, these investments have continued steadfastly, maintaining the
depth and breadth of our long-term investment strategy which is now poised to come to fruition.
Investments in recent years have focused on a refurbished portfolio of Leisure properties and the
acquisition of a long-term lease on a new hotel in the Maldives. The Group has also doubled its store
footprint in the Supermarket business to over 120 outlets over the last three years while investing heavily
in building its brand value, and enhanced its capacity and capability in the Frozen Confectionery and
Insurance businesses. We consolidated our strategy in land banking to enable monetisation to generate
steady returns to the Group. The most significant investment in our portfolio, 'Cinnamon Life', is nearing
completion – a long and arduous journey over the last six plus years is now on the verge of transforming
the city of Colombo and being a catalyst for tourism in the country, with revenue and profit recognition
about to commence from the handover of the Residential and Office units.
Our 'Resilience in Investing' is not merely based on the investment of financial capital – we have been
pioneers and early adopters in many aspects of corporate transformation, whether it be adopting
governance, sustainability or people related practices ahead of time. In recent years, we have pioneered
a ground-breaking data analytics transformation journey, leveraging our unique data across our diverse
portfolio in our vision to create value, by converting advanced analytics insights into frontline business
interventions. We serve a diverse constitution of groups and individuals; from customers and communities
to shareholders, suppliers, partners and employees, where our actions impact many different lives in many
different ways. Our commitment to non-discrimination and equal opportunity continues to strengthen as
exemplified by the launch of our 'ONE JKH' brand, together with an increased emphasis on gender parity
and inclusion, where our goal is to increase the number of women in the workforce to 40 per cent.
The journey over the last couple of years has been challenging, to say the least, however, your company
has weathered this storm through its 'Resilience in Investing', setting itself a strong platform for growth.
Your company is now poised to fully benefit from its investments in the ensuing year and beyond.
JOHN KEELLS HOLDINGS PLC

CONTENTS
9 19 38
Chairman's Investor Capital Management
66 Message Relations Review
Transportation
GROUP HIGHLIGHTS MANAGEMENT DISCUSSION AND ANALYSIS

75 4 Introduction to the Report 35 External Environment
Consumer Foods 6 Our Business Model 38 Capital Management Review
8 Industry Groups and Sectors 38 Financial and Manufactured Capital
9 Chairman's Message 47 Natural Capital
19 Investor Relations 52 Human Capital
19 Group Highlights 58 Social and Relationship Capital
25 Industry Group Highlights 63 Intellectual Capital
86 66 Industry Group Review
Retail 66 Transportation
75 Consumer Foods
86 Retail
96 Leisure
109 Property
118 Financial Services
96 126 Other, including Information
Leisure
Technology and Plantation Services
134 Outlook
149 Strategy, Resource Allocation and
Portfolio Management
156 Share Information
109
Property
NAVIGATING THIS REPORT
118
Financial Services
126 This Annual Report is available on our website:

Other, including www.keells.com/resource/annual-report/John_Keells_
Information Technology Holdings_PLC_AR_2020_21_CSE.pdf
and Plantation Services
Reporting Guides Capital Guides

Reference to other pages Financial and Manufactured
within the Report Capital
Reference to further Natural Capital

reading online
Human Capital
Details of CSR
projects available on Social and Relationship
www.johnkeellsfoundation.com/ Capital
Intellectual Capital
149 156 165 184
Strategy, Resource Share Corporate Governance Risks, Opportunities
Allocation and Information Commentary and Internal Controls
Portfolio Management
Further Reading Online

GOVERNANCE SUPPLEMENTARY INFORMATION
165 Corporate Governance Commentary 284 History of the John Keells Group The Group has a variety of reporting formats to
meet diverse stakeholder requirements.
181 Sustainability Integration, Stakeholder 285 Decade at a Glance
Engagement and Materiality 286 Economic Value Statement
184 Risks, Opportunities and Internal 288 Indicative US Dollar Financial
Controls Statements
290 Group Real Estate Portfolio
FINANCIAL STATEMENTS 292 Glossary
www.keells.com/governance
293 Independent Assurance Statement on
187 Annual Report of the Board of Directors yy Director and Management Profiles
Non-Financial Reporting
192 The Statement of Directors' yy Corporate Governance Commentary
296 Group Directory
Responsibility yy Sustainability Integration, Stakeholder
302 GRI Content Index
193 Independent Auditors' Report Engagement and Materiality
IBC Corporate Information
196 Income Statement yy Risks, Opportunities and Internal Controls
197 Statement of Comprehensive Income
yy Articles of Association
198 Statement of Financial Position
yy Progress Report UN Global Compact
199 Statement of Cash Flows
Initiatives
200 Statement of Changes in Equity
202 Notes to the Financial Statements
ABOUT US
John Keells Holdings PLC (JKH) is one of the largest listed companies on the Colombo Stock
Exchange, with business interests primarily in Transportation, Consumer Foods, Retail, Leisure,
Property and Financial Services. Started in the early 1870s as a produce and exchange broking
business by two Englishmen, Edwin and George John, the Group has been known to constantly
re-align, re-position and re-invent itself in pursuing growth sectors of the time.
JKH was incorporated as a public limited liability company in 1979 and obtained a listing on the
Colombo Stock Exchange in 1986. Having issued Global Depository Receipts (GDRs) which were
listed on the Luxembourg Stock Exchange, JKH became the first Sri Lankan company to be listed
overseas.
The Group's investment philosophy is based on a positive outlook, bold approach, commitment to
delivery and flexibility to change. JKH is also committed to maintaining integrity, ethical dealings,
sustainable development and greater social responsibility in a multi-stakeholder context. JKH is a
full member of the World Economic Forum and a Participant member of the UN Global Compact.
The Holding Company of the Group, John Keells Holdings PLC, is based at 117, Sir Chittampalam
A. Gardiner Mawatha, Colombo 2 and has offices and businesses located across Sri Lanka and
the Maldives.
INTRODUCTION TO THE REPORT
We are pleased to present our sixth Integrated Report in accordance

with the International <IR> Framework of the International Integrated
Reporting Council (IIRC).
The Report strives to deliver a balanced and relevant report that will bring clarity and detail to the complex task of reporting a year
of diverse business operations across multiple sectors.
This Report reflects on:

yy The value creation model of the Group, combining different forms of Capital in the short,
STANDARDS AND medium and long-term
PRINCIPLES
yy Governance, risk management and sustainability frameworks entrenched within the
Reporting John Keells Group
yy International <IR> Framework of yy Financial, operational, environmental and social review and results of the Group
the IIRC
Governance, Risk Management In keeping this Report concise as possible and pertinent to the year under review, we have
and Operations ensured that the commentaries in certain sections are limited to a helicopter view of the events
and progress within the year, whilst the Group's standard policies, operating guidelines and
yy Laws and regulations of the
management approaches are available on the corporate website.
Companies Act No. 7 of 2007
yy Listing Rules of the Colombo Stock
SCOPE AND BOUNDARY
Exchange (CSE) and subsequent
revisions to date The John Keells Annual Report 2020/21 is a reflection of the Group's integrated approach of
management during the period from 1 April 2020 to 31 March 2021. Material events post this
yy Securities and Exchange Commission reporting period, up to the sign off date by the Board of Directors on 24 May 2021, have been
of Sri Lanka Act No. 36 of 1987, included in this Report, ensuring a more relevant and up-to-date Report.
including directives and circulars
yy Code of Best Practice on Corporate For the purpose of reporting its sustainability performance, all Group subsidiaries and equity
Governance (2013) jointly advocated accounted investees have been considered, barring companies in which the Group does not
by the Securities and Exchange exercise significant management control, non-operational companies, managing companies,
Commission of Sri Lanka (SEC) and the companies that rent out office spaces, investment companies and companies owning only land,
Institute of Chartered Accountants of which have been clearly identified in the reporting boundary specified in the Group Directory
Sri Lanka (CA Sri Lanka) 2020/21. The scope will also seek to report on companies over which it does not exercise
significant management control, where relevant.
yy Code of Best Practice on Corporate
Governance (2017) issued by CA
Sri Lanka, to the extent of business INTEGRATED REPORTING AND GUIDING PRINCIPLES
exigency and as required by the Group The Group has strived to deliver a comprehensive, balanced and relevant Report, while adhering
to the recommendations of the IIRC. The seven guiding principles in integrated reporting, as
Financial Reporting
depicted, have been given due consideration when preparing and presenting this Report.
yy Sri Lanka Accounting Standards
(SLFRS/LKAS) issued by CA Sri Lanka
Conciseness
Sustainability Reporting
yy This Report has been prepared in
accordance with the GRI Standards: Materiality Reliability and
Core option of reporting completeness
yy Aligned to United Nations Sustainable
Development Goals
GUIDING PRINCIPLES
yy Operations in conformity with the of the 2020/21
Principles of the United Nations Stakeholder JKH Annual Report Consistency
Global Compact relationships and comparability
yy Environmental, Social and
Governance (ESG) disclosures through
the <IR> framework and operations in
Connectivity of Strategic focus and
conformity with the Principles of the
information future orientation
United Nations Global Compact
4 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

Group Highlights Management Discussion & Analysis Governance Financial Statements Supplementary Information
DETERMINING MATERIALITY INFORMATION VERIFICATION AND

Materiality analysis is a key process that enables the Group to define key triple bottom line issues QUALITY ASSURANCE
that are of significance for businesses and stakeholders, both internal and external, in the short, The Chairman-CEO, Deputy Chairman/Group
medium and long-term. Our focus on materiality is vital as we seek to drive performance, improve Finance Director, Group Executive Committee
our sustainability framework and institutionalise the Group's corporate governance philosophy at and relevant management personnel are
all levels. responsible for disclosures made in this Report.
The Group makes every effort to ensure
The Group conducts an independent external stakeholder engagement survey every three to four the credibility, reliability and integrity of the
years in ascertaining material topics to its significant stakeholders. In addition, materiality is also information presented in the Report. To this
assessed internally in ascertaining the topics material to the Group and fine-tuning and streamlining end, external assurance is also sought from
its strategy and processes to manage these material issues. The outcomes of these studies are independent auditors as outlined below.
prioritised using a materiality matrix, representing their level of significance to the Group and its
external stakeholders, and are then disclosed as per clearly defined topics under the GRI Standards. The information contained in this Report has
been reviewed, as applicable, by:
HIGH yy The Board of Directors

yy The Group Executive Committee
yy Audit Committee of the Company
yy An independent auditor confirming the
Importance to external stakeholders
accuracy of the annual financial statements

yy An independent auditor confirming the
Included in this Report accuracy of the non-financial statements in
and/or Company website this Report, and that it has been prepared
in accordance with the GRI Standards: Core
option of reporting and International <IR>
Framework
Need-based
communication to relevant
stakeholders
CONTACT WITH
STAKEHOLDERS
LOW The preparation of the Report took
place in cooperation with stakeholders
Importance to internal stakeholders in order to improve transparency and
accountability. Feedback is gathered
through questionnaires, a dedicated
While the matrix, as illustrated, indicates the prioritisation of these material topics, the Group mailbox, one-on-one meetings and
continues to assess its internal and external materiality and disclose the performance of such stakeholder engagement fora.
topics. Its reporting scope will be expanded as and when a topic becomes material to the Group
and its stakeholders.
A detailed discussion on determining materiality is available on the Corporate website at

www.keells.com/governance.
DISCLAIMER FOR THE PUBLICATION OF FORECAST DATA

The Report contains information about the plans and strategies of the Group for the medium and
long-term and represents the management's view. The plans are forward-looking in nature and
their feasibility depends on a number of economic, political and legal factors which are outside
the influence of the Group and Company, including the situation of key markets, changes in
tax, customs and environmental legislation and so forth. Given this, the actual performance of
indicators in future years may differ from the forward-looking statements published in this Report.
The reader is advised to seek expert professional advice in all such respects.
As you navigate through the pages of this Report, you will find a relevant, transparent and
noteworthy value proposition entrenched within the John Keells Group that strives to achieve the
highest form of stakeholder satisfaction through sustainable value creation.
5
OUR BUSINESS MODEL
VISION: Building businesses that are leaders in the region
Fundamental forms of Capital deployed Value creation / preservation overtime
STAKEHOLDER RETURNS AND ENGAGEMENT
VALUE CREATION INTERVENTIONS AND RETURNS

INPUTS
PROCESSES AND FRAMEWORKS ACTIVITIES
yy Shareholder funds and yy Effective and responsible investment of

JKH Code of Conduct
debt shareholder funds
yy Cash flow from Corporate Governance Framework yy Business development activities
FINANCIAL AND operations yy Cost reduction initiatives
MANUFACTURED yy Land bank Human Resource Governance
CAPITAL yy Machinery and
Integrated Risk Management Framework
operations
Information Technology Governance
yy Energy yy Environmental impact assessment and mitigation
Stakeholder Management and Effective
yy Water Communication of impacts
yy Other natural resources yy Roll out of carbon footprint and energy
Tax Governance management initiatives
NATURAL yy Strengthening of water and waste management
CAPITAL Sustainability Management Framework processes
Environmental, Social and Governance

(ESG) Management
yy Employee diversity yy Leveraging on employee skills and expertise for
Strategy Formulation and Decision-Making business growth
yy Experience
yy Skills and competencies yy Training and development of employee cadre
Strategic, Resource Allocation and Portfolio
Management yy Performance management and appraisals
HUMAN
CAPITAL yy Employee survey initiatives
Corporate Social Responsibility yy Structured career development programmes
Group Policies
yy Dedicated CSR team yy Investment in community and livelihood development
Mandatory regulatory frameworks
yy Strategic and yy Regular dialogue with investors, analysts and other
sustainable community stakeholders
Voluntary frameworks and mechanisms
development yy Social impact assessments
yy Investor relations yy Identification of key stakeholders and material aspects
SOCIAL AND and stakeholder Industry Groups in relation to them
RELATIONSHIP management yy Transportation yy Awareness creation and engagement of suppliers
CAPITAL yy Staff volunteerism yy Consumer Foods yy Social needs assessment based on SDGs/UNGC/
yy Health and safety yy Retail national agenda
initiatives yy Leisure
yy Property
yy Brand equity and yy Financial Services yy Development of intangible infrastructure,
stewardship yy Other, incl. Information Technology and processes and procedures to improve efficiency
yy Research and Plantation Services yy New product development
development yy Innovation
INTELLECTUAL yy Technological expertise
CAPITAL
yy Digital infrastructure
VALUES: CARING EXCELLENCE

Transformed Capital that produces stakeholder value
VALUE DERIVED ALIGNMENT

OUTCOMES
WITH SDGs
OUTPUTS INDICATORS AS AT 31 MAR 2021
yy Shareholder returns and Rs.226 billion Rs.49 billion yy Financial stability

dividends Shareholder funds Net debt (cash) yy Financial growth
yy Payments to other stakeholders yy Creation of wealth
Rs.537 billion Rs.195.97 billion
yy Share price appreciation
Group assets Market capitalisation
yy Efficient disposal of all effluent 0.64 MT 13.19 m3 yy Sustainable natural resource

and waste Carbon footprint per Water withdrawal utilisation
yy Reduction of carbon footprint Rs.million of revenue per Rs.million of revenue yy Biodiversity preservation
yy Reduced resource consumption
through better monitoring
22%
Non-hazardous waste recycled/reused by Group
companies and through third party contractors
yy Staff motivation 82% 23 hours yy Alignment of workforce with

yy Talented and efficient workforce Employee Average hours of Group vision
yy Job satisfaction retention rate training per employee yy Profitable businesses through
yy Career progression improved productivity and
83 70 : 30 efficiency
yy Safe and equitable environment Injuries Male : Female
staff ratio
yy Community skills development 756,153 85% yy Individuals and communities

yy Well informed and sound Number of persons Proportion of purchases empowered with knowledge,
investment decisions impacted by community from suppliers within skills and opportunities for a
yy Better supplier/distributor and engagements Sri Lanka better future
stakeholder relations yy Brand visibility and reputation
yy Strengthened supply chain
yy Adherence to UN SDGs
yy Patents Rs.4.9 billion 9 yy Evolving businesses to suit

Value of intangible No. of start-ups under the ever changing, dynamic
yy Copyrights
assets incubation
consumer
LMD's Most Respected Entity yy An entity better prepared to
LMD Top 100 Entities face disruptive business models
Awards and accolades
TRUST INNOVATION INTEGRITY
7
INDUSTRY GROUPS AND SECTORS
TRANSPORTATION
Transportation
Ports and Shipping
CONSUMER FOODS
Beverages
Frozen Confectionery
Convenience Foods
RETAIL
Supermarkets
Office Automation
LEISURE
Cinnamon Hotels & Resorts
Destination Management
Hotel Management
PROPERTY
Property Development
Real Estate
FINANCIAL SERVICES
Insurance
Banking
Stockbroking
OTHER, INCLUDING INFORMATION TECHNOLOGY

AND PLANTATION SERVICES
Information Technology
Plantation Services
Other
CENTRE FUNCTIONS
yy Corporate Communications yy Group Finance and Group yy Group Treasury yy Social Entrepreneurship
yy Corporate Finance and Insurance yy John Keells Foundation yy Sustainability, Enterprise
Strategy yy Group Human Resources yy John Keells Research Risk Management and Group
yy Data and Advanced Analytics yy Group IT yy Legal and Secretarial Initiatives
yy Group Business Process yy Group Tax yy New Business Development
Review

CHAIRMAN'S MESSAGE
I am pleased to present the Integrated Annual

Report and the Financial Statements for the
financial year ended 31 March 2021.
I trust our Report will provide you with an in-depth understanding of the
Group's value creation process and the strategies in place to manage the diverse
portfolio of businesses towards driving sustainable growth, particularly in terms
of navigating our businesses through these unprecedented circumstances due
to the ongoing COVID-19 pandemic.
Whilst the year under review was extremely Whilst the COVID-19 pandemic was relatively contained in Sri Lanka throughout the
challenging on account of the COVID-19 financial year, resulting in a strong resumption of business activity, the recent outbreak
pandemic, the Group witnessed a faster than in late April 2021 has led to a sharp increase in the number of COVID-19 cases within the
anticipated recovery momentum with the country, prompting island-wide travel restrictions by the Government as at the date of this
performance of most businesses reaching pre Message. While it is premature to ascertain the full impact of this outbreak and the resultant
COVID-19 levels where business activity and performance of the Group since the number of daily cases is significantly higher than that of
consumer trends were near normal by the end the first and second waves, the curtailing of movement is expected to cause a slowdown in
of the financial year. This positive momentum business activity in the immediate-term while the pace of recovery will depend on how the
is reflected in the performance of the Group situation develops over the next few weeks. Although the short-term will continue to pose
excluding Leisure, where recurring EBITDA challenges, a similar recovery to the traction observed in the second and fourth quarters of
demonstrated a growth of 8 per cent over the 2020/21 can be expected once the stringent isolation and healthcare measures are eased.
previous year despite the headwinds during The Government has committed to scale up the roll out of vaccinations and this should
the year, including an island-wide lockdown positively impact recovery once a critical mass of the population, particularly in high-risk
from April to mid-May 2020 and intermittent areas, are covered, as evident in other countries. The Group continues to reinforce and
isolation measures during other periods. The evaluate its safety protocols applicable to its employees and customers and has taken all
Leisure business was significantly impacted possible measures to protect its supply chains in the current environment.
given the closure of the airports in the Maldives
and Sri Lanka until July 2020 and January 2021,
respectively, although the resurgence of domestic RESILIENT IN INVESTING
tourism, food and beverage and banqueting As stated over the previous few years, the Group has been on an investment heavy cycle,
revenue in Sri Lanka helped support the cash where significant capital has been deployed in our Group businesses which paves the way
flows of the business while the Maldives witnessed for transformative growth into the future. However, despite the unprecedented events over
a strong recovery from December 2020 onwards. the last two years, which significantly impacted the performance of our portfolio, these
investments have continued steadfastly, demonstrating the Group's 'resilience in investing'.
The performance of the Group during the year
was resilient despite the numerous challenges While the investments had short-term impacts on performance over the last couple of years
encountered and it was the positive attitude of all on account of related expenses, disruptions and gestation periods, the longer-term benefits
our people that enabled the Group to navigate are now translating to significant performance impacts in the relevant businesses, some of
through this unprecedented and volatile period. which are not fully visible in the reported results due to the offsetting impacts on account of
I wish to, once again, recognise their contribution, disruptions across two consecutive years.
particularly those who served in our front lines
and played a pivotal role in serving the people of Capital expenditure in recent years include investments aimed at ensuring a completed
our country in this very challenging time. Their and refurbished portfolio of Leisure properties, increasing the outlet footprint of the
commitment to proactively transition to new ways Supermarket business which has in the last three years doubled to over 120 outlets,
of working and embrace and support the Group enhancing the capacity and capability in the Frozen Confectionery and Insurance businesses,
in implementing a series of cost containment and and consolidating our strategy in land banking enabling monetisation of lands to generate
productivity measures aided the Group to remain consistent returns, among others. The most significant of our investments, 'Cinnamon Life', is
resilient and maintain its position of financial stability. nearing completion with the revenue and profit recognition from the sale of the Residential
and Office units commencing from the first quarter of 2021/22 onwards.
The Group has been on an Investments going forward will include the West Container Terminal in the Port of Colombo in
investment heavy cycle, partnership with the Adani Group in India. This investment will ensure continued long-term
exposure to the ports business in the country which augers well for the future of the Group
where significant capital has as well as provide a better balance for our portfolio. I believe that, despite the challenges of
been deployed in our Group the current environment, the Group has laid a strong platform for growth and is now poised
businesses which paves the way to fully benefit from the investments in building capacity, capability and process efficiency as
for transformative growth into these come to fruition in the ensuing year, and beyond.
the future.
9
CHAIRMAN'S MESSAGE
GROUP PERFORMANCE 2020/21 KEY OPERATIONAL AND FINANCIAL HIGHLIGHTS DURING THE YEAR
For the financial year 2020/21, Group Summarised below are the key operational and financial highlights during the year under review.
revenue decreased by 8 per cent to
Rs.127.68 billion while recurring Group yy The Group witnessed a faster than anticipated recovery momentum with the performance
earnings before interest expense, tax, of most businesses reaching pre COVID-19 levels with business activity and consumer trends
depreciation and amortisation (EBITDA) being near normal by the end of the financial year.
decreased by 22 per cent to Rs.15.57 billion. yy Excluding Leisure, Group recurring EBITDA increased by 8 per cent to Rs.19.16 billion [2019/20:
Excluding the Leisure industry group, Group Rs.17.76 billion].
revenue increased by 1 per cent to Rs.122.32
yy Given the positive momentum of the performance of the businesses, notwithstanding the
billion while, encouragingly, Group recurring
impacts of the current outbreak, a final dividend for 2020/21 of Rs.0.50 per share, was declared
EBITDA increased by 8 per cent to Rs.19.16
to be paid on or before 25 June 2021. Total dividend declared for 2020/21 amounts to Rs.2.00
billion, displaying the positive recovery per share at a total payout of Rs.1.98 billion. The declaration of this dividend reflects the cash
momentum of the businesses, where most generation capability of the Group's diverse portfolio of businesses, despite the continued
have reached levels of near normalcy since impacts on the Leisure business on the overall performance of the Group.
December 2020 onwards. The decline
in revenue is primarily due to a sharp yy A consortium consisting of Adani Ports and Special Economic Zone Limited (APSEZ) and JKH,
in the capacity as the local partner, received a letter of intent (LOI) to develop and operate the
reduction in oil prices throughout most of
West Container Terminal at the Port of Colombo as a public private partnership (PPP) project.
the year, impacting the Group's Bunkering
business, Lanka Marine Services. yy The Supermarket business witnessed a sharp quarter-on-quarter recovery momentum in
sales, with the fourth quarter same store sales recovering to pre COVID-19 levels.
The recurring Group profit before tax (PBT)
yy The Consumer Foods business recorded a strong recovery during the year, particularly the
decreased by 56 per cent to Rs.5.41 billion
performance of the Frozen Confectionery business. The Frozen Confectionery business
while the recurring profit attributable to equity recorded its highest monthly sales volume in the history of its operations in March 2021.
holders of the parent decreased by 49 per cent
to Rs.4.74 billion for the financial year ended yy Whilst the opening of the airports is expected to help revive the tourism industry in Sri Lanka
31 March 2021. Excluding the Leisure industry and the Maldives, the performance of the Leisure business will largely depend on the pace
group, recurring PBT increased by 1 per cent of revival of regional and global travel, when travellers regain confidence, particularly with
to Rs.13.95 billion while the recurring profit the vaccination drives in many countries. The performance of the Maldivian Resorts and the
momentum of forward bookings have been very encouraging.
attributable to equity holders of the parent
increased by 3 per cent to Rs.10.96 billion. yy With the completion of the residential and office towers at 'Cinnamon Life', the hand-over
process of the units will commence, on a staggered basis, from the first quarter of 2021/22
In June 2020, JKH entered into a ten-year onwards, resulting in the recognition of revenue and profits from 'Cinnamon Life'. Project
financing agreement with the International completion is scheduled for the first quarter of 2022/23.
Finance Corporation (IFC) for USD 175
yy The Insurance business recorded double digit growth in gross written premiums during
million to support funding of the Company's the year driven by an encouraging increase in regular new business premiums. The Banking
investment pipeline, marking IFC's largest business recorded an increase in profitability driven by focused recovery efforts, cost
investment to date in Sri Lanka. The management initiatives and higher investment income.
proceeds from the facility will primarily be
utilised to fund the Group's expansion of its yy OCTAVE, the Group's Data and Advanced Analytics Centre of Excellence, worked on a series of
use cases in the Retail and Financial Services industry groups, yielded promising results, with
Supermarket business, recent investments
initial pilot projects indicating signs of significant value that can be unlocked from translating
in hotels in the Maldives and Sri Lanka and
advanced analytics insights into front line business interventions.
for general corporate investments.
yy The Group instituted a Diversity, Equity and Inclusion programme towards increasing the
Although the entirety of the loan was diversity of our workforce and launched the 'ONE JKH' brand with several initiatives aimed
drawn down during the year under review at increasing critical diversity metrics across the Group. The Group established a goal of
resulting in an increase in debt at the Holding increasing the participation of women in the workforce up to 40 per cent by the end of
Company, this did not impact net debt 2025/26, as a step towards achieving gender parity in the workforce.
since the cash balance was also retained yy The Group reported a 7 per cent reduction in its carbon footprint per million rupees of
at a Holding Company level. The Holding revenue and a 3 per cent reduction in water withdrawn per million rupees of revenue.
Company maintained a strong net cash
position of Rs.21.43 billion, which primarily Recurring EBITDA* (Rs.'000) 2020/21 2019/20
consists of a foreign currency position. Group
Transportation 3,610,416 4,375,024
net debt excluding lease liabilities as at 31
Consumer Foods 3,317,535 3,365,940
March 2021 was at Rs.48.71 billion. Retail 5,522,678 5,107,784
Leisure (3,588,464) 2,305,839
Property (17,348) 640,676
GROUP RECURRING EBITDA EXCL. LEISURE
Financial Services 3,644,923 2,988,190
Rs.19.16bn *EBITDA includes interest income and the share of results of equity accounted investees which is based on the share
of profit after tax but excludes the impact of exchange losses and gains on its foreign currency denominated debt
8%
2019/20: Rs.17.76 bn and cash, to demonstrate the underlying cash operational performance of the businesses.

The Annual Report contains discussions on the macroeconomic factors and its impact on our
businesses as well as a detailed discussion and analysis of each of the industry groups. As such, RECURRING EBITDA
Rs.3.61bn
I will focus on a high-level summation of the performance of each industry group during the
financial year 2020/21.
17%
Transportation industry group
TRANSPORTATION
The Transportation industry group recurring EBITDA of Rs.3.61 billion in 2020/21 is a decrease of
17 per cent over the recurring EBITDA of the previous financial year [2019/20: Rs.4.38 billion]. The
decline in profitability is attributable to the Group's Ports business, South Asia Gateway Terminals The Group expects to
(SAGT), and to a lesser extent the Group's Bunkering business, Lanka Marine Services (LMS). commence construction of
the WCT in early CY2022,
In line with the trend of overall volumes in the Port of Colombo (POC), throughput at SAGT was
subject to fulfilling criteria as
impacted by the COVID-19 pandemic, recording a 12 per cent decrease in the year under review
although this impact was primarily during the first quarter of 2020/21 when the pandemic
stipulated in the LOI, with part
escalated in Sri Lanka and the region. However, the rate of recovery in volumes was encouraging, of the terminal slated to be
reaching pre COVID-19 levels as transshipment volumes from India and the region gained operational in approximately
momentum as shipping lines demonstrated a preference to call at 'hub' ports and move away 24 months, and the remainder
from direct services, demonstrating the urgent need and opportunity for deep water capacity
enhancement in the POC. Profitability was further impacted by a change in the throughput mix on
within a maximum period of a
account of the continuing import restrictions in place in the country. SAGT also became liable for further 24 months.
income tax from September 2019 onwards.
Addressing the long overdue need for capacity enhancement in the POC, the Government decided CONSUMER FOODS
to proceed with the development of the East Container Terminal (ECT) and the West Container The Consumer Foods industry group
Terminal (WCT), during the year under review. The development of the ECT will be implemented recurring EBITDA of Rs.3.32 billion in 2020/21
by the Sri Lanka Ports Authority while a consortium consisting of Adani Ports and Special Economic is a marginal decrease of 1 per cent over the
Zone Limited (APSEZ) and JKH, in the capacity as the local partner, executed a letter of intent (LOI) recurring EBITDA of the previous financial
to develop and operate the WCT as a public private partnership (PPP) project. The WCT project will year [2019/20: Rs.3.37 billion]. Excluding the
be constructed on a build, operate and transfer (BOT) basis for a lease period of 35 years. significant impacts to the businesses in the
first quarter of the year, the recurring EBITDA
The WCT, a part of Colombo's South Port development, encompasses a deep-water terminal for the nine months ending March 2021
with an alongside depth of 20 metres and annual capacity of approximately 3 million TEUs. The increased by 10 per cent to Rs.2.83 billion
Group expects to commence construction of the WCT in early CY2022, subject to fulfilling criteria [2019/20: Rs.2.57 billion].
as stipulated in the LOI, with part of the terminal slated to be operational in approximately 24
months, and the remainder within a maximum period of a further 24 months. The Group will have Despite the challenging operating
a material equity stake in the project and the expected investment is approximately USD 70-80 environment and the unprecedented
million, staggered over the project construction period, subject to finalisation of project costs and distribution disruptions, the Frozen
other structuring arrangements, including the proportion of leverage. Confectionery (FC), Beverage and
Convenience Foods businesses demonstrated
The year-on-year comparison of the performance of the Bunkering businesses is distorted as an encouraging performance with volumes
2019/20 included above-average profitability, particularly in the third quarter, on account of the displaying a faster than expected recovery
transition, well ahead of competition, to low sulphur fuel oil under the International Maritime trend with the easing of isolation measures,
Organisation regulations. Although overall bunker market volumes continued to gradually improve particularly in the FC business, when activity
during the year to pre COVID-19 levels, the business continues to be impacted by a reduction in in the country returned to more normal levels.
demand for bunker fuel on the back of the pandemic, which resulted in a contraction in overall The investment in distribution penetration
market volumes and exerted pressure on margins. Despite the environment, the Bunkering and the expansion of the portfolio of the FC
business was able to significantly improve market share. business over the last few years enabled a
strong recovery momentum and performance,
Given the ongoing COVID-19 crisis in India, there are short-term disruptions to demand as several as the business recorded its highest monthly
ports globally, including Singapore, have barred the entry of vessels which have called at South sales volume in March 2021 in its history
Asian ports, including Sri Lanka. While it is premature to assess the impact of these developments, of operations. Whilst the Beverage and FC
market expectations are that it will be short-term and that trade volumes will remain resilient. businesses recorded volume declines of 16 per
cent and 1 per cent, respectively, in the year
Most employees in the Ports business are already fully vaccinated, given the prioritisation of the under review, the Beverage business volumes
Ports industry by the Government as an essential service, and therefore it is less likely that there will decreased marginally by 1 per cent and FC
be a serious outbreak of cases disrupting operations at the POC. volumes increased by 30 per cent for the
fourth quarter, although it should be noted
During the year under review, the Logistics business recorded an improvement in profitability that March 2020 volumes were disrupted with
driven by an increase in throughput in its warehouse facilities. the onset of the pandemic in the country.
11
CHAIRMAN'S MESSAGE
The impact of lower volumes during the year RETAIL

was offset, to an extent, through selective The Retail industry group recurring EBITDA of Rs.5.52 billion in 2020/21 is an increase of 8 per cent
price increases across SKUs in both businesses over the recurring EBITDA of the previous financial year [2019/20: Rs.5.11 billion].
whilst a better mix in the FC business aided
the strong growth in profitability. In line with The Supermarket business recurring EBITDA of Rs.4.14 billion in 2020/21 is a marginal decrease
evolving consumer trends and lifestyles, of 3 per cent against the previous financial year [2019/20: Rs.4.27 billion], primarily due to
the FC business expanded its portfolio with the first quarter of 2020/21 where the complete lockdown measures resulted in a significant
the introduction of a few products under impact on performance given the fixed cost base of the operations. Excluding this impact, the
its premium range, which have been well nine-month recurring EBITDA ending 31 March 2021 is an increase of 14 per cent compared
accepted, and helped to grow this niche and to the corresponding period of the previous year, although it should be noted that business
consolidate its brand position further. was significantly disrupted towards the last two weeks of March 2020 due to the onset of the
pandemic in the country.
The Convenience Foods business recorded
a growth in profitability, despite a decline in With the gradual easing of measures and opening of outlets, the business witnessed a sharp
volume, driven by an improvement in the sales quarter-on-quarter recovery momentum in sales, with the fourth quarter same store sales recovering
and channel mix. to pre COVID-19 levels, although the March 2020 comparative is distorted due to the closure of
outlets towards the end of the month. A significant growth was witnessed in online sales due to the
isolation measures which were in place intermittently during the year. Considering that shopping
RECURRING EBITDA patterns of customers have changed, where the frequency and purchase patterns have resulted in a
Rs.3.32bn
consolidation of baskets, the statistics on footfall and basket values are distorted in the short-term.
1% Fifteen new outlets were opened during the year, increasing the total outlet footprint to 123
Consumer Foods industry group as at 31 March 2021. While the business will continue to expand its outlet network considering
the underlying growth prospects for the industry, it has also ramped up its capability, offering
and customer experience on its e-commerce platform. In July, the business revamped its online
platform, enabling a more diverse offering and real-time stock availability, amongst other features,
The Frozen Confectionery (FC), to enable a faster and better shopping experience. The business will continue to focus on an omni-
Beverage and Convenience channel strategy to cater to different customer segments and needs.
Foods businesses demonstrated
an encouraging performance The current outbreak of COVID-19 cases in the country may create disruptions and hamper
momentum in the short-term, particularly given the travel restriction measures imposed to curtail
with volumes displaying a the movement of people. However, the impact on performance is expected to be less pronounced
faster than expected recovery than witnessed when the previous isolation measures were in place given that the business is
trend with the easing of better equipped to navigate these challenges in contrast to the previous outbreaks in CY2020. The
isolation measures, particularly business prioritises the health and safety of its employees, customers and stakeholders, and has
in the FC business, when taken all health and safety measures possible. In keeping with our values, the business has been
transparent and timely with its communication to customers and the public in the event operation
activity in the country returned of outlets are disrupted due to positive COVID-19 cases.
to more normal levels.
The ongoing construction of the distribution centre in Kerawalapitiya, which is scheduled for
completion in the third quarter of FY2022, will augment the business, given its ability to cater to its
outlet expansion well beyond the medium to long-term and translate into significant process and
operational efficiencies, particularly given the centralisation of almost the entirety of the dry and
fresh range.
RECURRING EBITDA
Rs.5.52bn
I am pleased to state that the 'Keells' modern trade brand which was developed with the aim of
epitomising the 'fresh' promise, service excellence and quality was adjudged as the most valuable
8% supermarket brand for the second consecutive year in 2020 by Brand Finance. Further, the brand
Retail industry group
was listed amongst the top 10 most visible brands on the internet in Sri Lanka by the Asia Pacific
Institute of Digital Marketing and was shortlisted for the World Retail Awards under the best brand
transformation category.
With the gradual easing of
As a part of the Group's advanced analytics transformation journey, the business commenced the
measures and opening of
roll out of select use cases towards the latter end of the year under review, aimed at addressing
outlets, the business witnessed areas such as promotion effectiveness, range optimisation, and marketing outreach. Whilst some
a sharp quarter-on-quarter of the piloting and roll out of identified use cases were postponed until such time business and
recovery momentum in sales, consumer behaviour returned to a level of normalcy given COVID-19 considerations, preliminary
with the fourth quarter same results of these projects are promising and bode well for the business in the medium-term.
store sales recovering to pre The Office Automation business recorded a strong performance with double-digit growth in EBITDA
COVID-19 levels. on account of a 25 per cent volume growth in the mobile segment, maximising on market opportunity.

LEISURE PROPERTY
The Leisure industry group recurring EBITDA of negative Rs.3.59 billion in 2020/21 is a significant The Property industry group recurring EBITDA
decrease against the recurring EBITDA of the previous financial year [2019/20: Rs.2.31 billion] of a negative Rs.17 million in 2020/21 is a
due to the continued impact of COVID-19 on tourism. The performance of the Resorts started decrease against the recurring EBITDA of
to demonstrate an encouraging uptick with the revival of domestic tourism and the opening of the previous financial year [2019/20: Rs.641
the airports in Sri Lanka and the Maldives. However, the current outbreak of COVID-19 cases in Sri million]. The decrease in profitability is
Lanka may impede the local recovery should the current situation prevail, particularly given the mainly attributable to the fair value loss on
travel advisories from source markets and the imposition of island-wide travel restrictions by the investment property (IP) during the year under
Government. review compared to a fair value gain in the
previous year. EBITDA excluding fair value
During the first quarter of the year under review, Sri Lanka and the Maldives witnessed the imposition gains/losses on IP amounted to Rs.274 million,
of stringent measures to control the transmission of COVID-19, and, as a result, closed its airports for an increase of 48 per cent over the previous
arrivals and restricted domestic travel. Due to the restrictions in movement, the Group suspended year [2019/20: Rs.186 million].
operations of its hotel properties in Sri Lanka and the Maldives during the months of April and May,
thereby saving on overheads and other expenses. Excluding fair value gains/losses, the EBITDA
was positively impacted mainly due to the
The Sri Lankan Resort Hotels and the Colombo Hotels opened to the public from June 2020 commencement of revenue recognition from
onwards, under stringent safety guidelines issued by the Government post the easing of the the 'Tri-Zen' residential development project.
lockdown. With the resumption of domestic travel, all properties in the Sri Lankan Resorts segment However, profitability was impacted by the mall
recorded an encouraging increase in occupancy. Despite the challenging operating environment, operations given the lower rentals and rent
the Colombo Hotels segment also exhibited a better than anticipated performance, primarily relief offered to tenants due to the pandemic. In
driven by the food and beverage and banqueting segments. order to repurpose and reposition the 'Crescat'
mall in line with market dynamics, the property
The airports in Sri Lanka were re-opened to tourists in January 2021, under stringent guidelines was closed for refurbishment on 31 December
and safety protocols of the health authorities. 'Cinnamon Bentota Beach' and 'Cinnamon Bey 2020. The revamped property is expected to be
Beruwala' were opened to tourists and operated under these guidelines and protocols until the re-launched and operational in the second half
recent outbreak. of CY2021.
Given the slowdown in domestic tourism due to the current outbreak of COVID-19 cases, three I am pleased to state that we have reached
Sri Lankan hotel properties are being used as intermediate care centres (ICC) for the treatment completion of the residential and office towers
of asymptomatic patients. In addition to meeting the critical national need to provide facilities of 'Cinnamon Life'. The residential apartment
to treat COVID-19 persons, this will help mitigate the impact of a drop in domestic tourism. The and office towers are expected to be handed
operations of the other properties have been restricted during this current outbreak to manage over, on a staggered basis, from the first
and mitigate costs. We will continue to review the trends of both international and domestic quarter of 2021/22 onwards and will result in
travel and expand our current operations accordingly. We remain confident that operations the commencement of recognition of revenue
will revert to normal over the next few months given the aggressive ramp up of the COVID-19 and profits from 'Cinnamon Life', a significant
vaccination programme in the country. Our properties are well prepared and geared to take the milestone considering the long gestation
fullest advantage of the pent-up demand for leisure travel from the various markets, similar to the period of the project.
recovery trends in arrivals witnessed in the Maldives.
Given the continued challenges in labour
Post the opening of the Malé airport in July 2020, arrivals were initially slow to gather momentum. mobilisation, the loss in productivity and time
The subsequent relaxation of global travel restrictions, particularly in key source markets, lost due to the period of lockdown and the
contributed to a rebound in performance of the Maldivian Resorts segment, resulting in an enhanced health and safety measures, the
encouraging recovery in occupancy from December 2020 onwards. The segment also witnessed available resources have been mainly focused
an increase in the average duration of stay in comparison to CY2019. It is encouraging to witness on the completion of the residences and the
the momentum of forward bookings in the Maldives, demonstrating a significant 'pent up' office towers. Accordingly, completion of
demand for leisure travel. Based on current indications and trends, we expect a full revival of the hotel and the retail mall was impacted
tourism to the Maldives by the end of this year. and is now scheduled for the first quarter of
2022/23. In line with the revised timelines
for completion, finishing work including
It is encouraging to witness the momentum of forward structural work, cladding, installation of the
bookings in the Maldives, demonstrating a significant 'pent façade, glazing, and interior designing of hotel
up' demand for leisure travel. Based on current indications and rooms is currently underway. The Group has
trends, we expect a full revival of tourism to the Maldives by commenced discussions with key tenants for
the retail mall, with various alternatives being
the end of this year. considered for the retail space to ensure unique
attractions and offerings. The Group is also in
the final stages of negotiations with prospective
tenants for the office space at 'Cinnamon Life'.
13
CHAIRMAN'S MESSAGE
Construction of 'Tri-Zen' has continued to While impairment increased OTHER, INCLUDING INFORMATION
progress steadily during the year with the TECHNOLOGY AND PLANTATION
during the year, a concerted
structure of the building envisaged to be SERVICES
completed in the first half of CY2022 whilst the
effort on collections and
recoveries together with a The Information Technology sector recurring
overall project is scheduled for completion in
EBITDA of Rs.363 million in 2020/21 is an
CY2023. focus on return-based credit increase of 6 per cent over the recurring
growth has ensured that the EBITDA of the previous financial year [2019/20:
The sales momentum for the residential
apartments at 'Cinnamon Life' has been
performance of the Bank has Rs.343 million]. The improved performance
relatively slow, in line with the trends seen in seen positive momentum. is on account of onboarding new clients and
expanding the scope of services.
the premium segment in the city. However,
with the commissioning of the towers and
FINANCIAL SERVICES The Plantation Services sector recurring
the rest of the complex nearing completion,
The Financial Services industry group recurring EBITDA of Rs.356 million in 2020/21 is a
we have seen an upsurge in interest. Sales
EBITDA of Rs.3.64 billion in 2020/21 is an significant increase over the recurring EBITDA
at 'Tri-Zen' has been encouraging, reaching
increase of 22 per cent over the recurring of the previous financial year [2019/20: Rs.20
pre COVID-19 levels, with sales in March
EBITDA of the previous financial year [2019/20: million]. This improvement in profitability was
2021 recording the highest number of units
Rs.2.99 billion]. aided by an increase in both tea prices and
since inception of the project. The funding of
volumes. The performance of the previous year
'Cinnamon Life' continues to be in place, given
Union Assurance PLC recorded double digit included a material impairment of debtors
the unutilised component of the committed
growth in gross written premiums (GWP) at John Keells PLC considering the stresses
syndicated loan facility and availability of
during the year, continuing the recovery faced, at the time, by tea producers due to
foreign currency funds which is earmarked for
momentum witnessed from the second low tea prices and curtailing of manufacturing
the project and held at the Holding Company.
quarter onwards. The increase in GWP growth operations.
During the year under review, the Group was driven by regular new business premiums.
However, the profit of the business was Other, comprising of the Holding Company
increased its existing stake of 60 per cent in
impacted by a higher tax expense in 2020/21 and other investments, the Information
Vauxhall Land Developments (Private) Limited
as a result of an expiry of claimable periods Technology and Plantation Services sectors,
(VLDL), an entity which owns a prime plot of
and an impairment on notional tax credits of together, recorded a recurring EBITDA of
land on Vauxhall Street, Colombo, by acquiring
the business. Rs.3.08 billion in 2020/21, which is a significant
a further 26.7 per cent equity stake from Finlays
increase over the recurring EBITDA of the
Colombo Limited (FCL) for a consideration
Whilst revenue at NTB was impacted by the previous financial year [2019/20: Rs.1.29
of Rs.5.98 billion. The Group has committed
slowdown in demand for credit, the sharp billion]. The increase in profitability is mainly
to acquiring the balance 13.3 per cent equity
reduction in interest rates and the impact attributable to the increase in interest
stake from FCL for Rs.2.99 billion on or before
of the moratorium loan portfolio, the Bank income on account of higher cash and cash
24 September 2021, post which VLDL would
recorded an increase in profits driven by equivalents at the Holding Company due to
become a fully owned subsidiary of the Group.
focused recovery efforts, cost management the drawdown of the IFC loan as stated before,
The contiguous 9.38-acre property is one of
strategies and higher investment income. although the impact to PBT was negligible
the largest privately held land extents in central
The Bank also benefited from the removal due to a corresponding increase in interest
Colombo and is within a proposed zoning area
of the debt repayment levy, which was in expense stemming from the borrowing.
identified under the Beira Lake Development
place in the previous year. While impairment The PBT of the Holding Company was also
Plan of the Urban Development Authority
increased during the year, a concerted effort positively impacted by a foreign currency
(UDA). This property is a part of the Group's
on collections and recoveries together with exchange gain on its net USD denominated
land banking strategy, where strategic land
a focus on return-based credit growth has cash holdings, on account of a depreciation
parcels were identified in order to capitalise
ensured that the performance of the Bank has of the USD/LKR exchange rate against the
on opportunities arising in the real estate
seen positive momentum. previous year.
and property development industry. With the
acquisition of VLDL, the Group is of the view that
the existing land bank is adequate to sustain a John Keells Stock Brokers recorded an
steady pipeline of projects in the long-term. encouraging performance on the back of a
strong recovery in activity in the Colombo Stock
Exchange towards the latter part of the year.
The residential apartment and
office towers are expected to
be handed over, on a staggered RECURRING EBITDA RECURRING EBITDA
basis, from the first quarter

of 2021/22 onwards and will
Rs.3.64bn Rs.3.08bn
22% 140%
Financial Services industry group Other, incl. Information Technology
result in the commencement and Plantation Services industry group
of recognition of revenue and
profits from 'Cinnamon Life'.

ADVANCED ANALYTICS EMPLOYEES

During the year under review, the Group's Data The value creation process of the Group has been built around our loyal and committed
and Advanced Analytics Centre of Excellence, employees, and I wish to acknowledge, with gratitude, the contribution and commitment of our
OCTAVE, worked on a series of use cases in employees during a year which witnessed many unprecedented challenges.
the Retail and Financial Services industry
groups, yielding promising results, with initial I wish to sincerely thank the many who are serving in our frontlines. It is truly heartening to see
pilot projects indicating signs of significant the positive attitude and commitment of our people, where numerous teams have ensured the
value that can be unlocked from translating smooth continuation of operations.
advanced analytics insights into front line
business interventions. However, challenges on Over the years, we have attracted the best talent towards building a strong team that reflects the
the back of the COVID-19 pandemic compelled diversity of the customers we serve. We continue to engage and encourage our employees to
the Group to review the timing of the roll out perform to the best of their abilities through a performance-oriented culture founded on ethical
of several of these identified use cases until and transparent behaviour which, in turn, promotes sustainable and profitable growth. Our people
such time business operations returned to a have been the hallmark of success of the John Keells Group, and, I believe, will continue to be a key
level of normalcy, where the impact could be differentiator going forward as well as we continue to launch initiatives to make a meaningful and
meaningfully assessed. positive difference to our people as explained below.
With business activity rebounding towards the The Corporate Governance Commentary and the Capital Management Review sections of this
fourth quarter of the year under review, OCTAVE Report explain in further detail the best practices, policies and procedures that are in place to
continued to develop, pilot and roll out a series ensure that John Keells is 'More Than Just a Work Place'.
of use cases within these industry groups.
Although it is premature to fully assess the ONE JKH and Diversity, Equity and Inclusion Initiative
impact of these interventions, I am pleased to
During the year under review, the Group joined the UN Global Compact's 'Target Gender Equality'
state that the preliminary results are extremely
programme which focuses on increasing women's representation and leadership in business, not
encouraging where the anticipated benefits are
only in the workplace but also in our value-chain and community. The Group also instituted a
incorporated into future budget plans as well.
Diversity, Equity and Inclusion (DE&I) programme towards increasing the diversity of our workforce
and making our workplaces more inclusive and launched the 'ONE JKH' brand in September
Continuing this momentum, OCTAVE also
2020 to consolidate its efforts to increase the diversity metrics across the organisation. Some key
commenced work on use cases in the
initiatives in DE&I include employer supported childcare, increasing women in non-traditional
Beverages business of the Consumer Foods
roles, women centric training and launching of the Group Policy. The Group established a goal of
industry group and is expected to extend its
increasing women in the workforce up to 40 per cent by the end of 2025/26, as a step towards
efforts to the Frozen Confectionery business in
achieving gender parity in the workforce.
the ensuing year. Data governance practices
which were institutionalised across the
Supermarket and Insurance businesses were GOVERNANCE
extended to the Consumer Foods industry I am pleased to state that there were no departures from any of the provisions of the Code
group during the year, with defined roles being of Business Conduct and Ethics of the Code of Best Practice of Corporate Governance, jointly
staffed by trained resources and milestones set advocated by the Securities and Exchange Commission of Sri Lanka and the Institute of Chartered
for governing data domains of the businesses. Accountants of Sri Lanka. I also wish to affirm our commitment to upholding Group policies, where
emphasis is placed on ethical and legal dealings, zero tolerance for corruption, bribery and any
Progress made during the year displayed form of harassment or discrimination in our workplace and any work-related situations.
that meaningful value can be unlocked by
leveraging the large volume and rich variety of During the year under review, several initiatives were undertaken to further strengthen the Group's
data across the Group in delivering advanced governance framework and controls. Given the continuation of 'work from home' arrangements
analytics solutions to traditional business at most businesses, the Group augmented data classification and management while migrating
challenges. Further the growth in capability applications to the cloud and adopting digital platforms. The Group also introduced an improved
of the team at OCTAVE has helped set the and augmented Agile Working Policy to facilitate the current working arrangements with greater
foundations of a sound advanced analytics clarity, ensuring a higher degree of employee involvement and flexibility in work arrangements,
practice in the Group. which will help increase retention and motivation of existing employees while expanding the
talent pool and enabling greater participation of women in the workforce. In December, the
Group appointed a new Ombudsperson who is an attorney-at-law by profession, maintaining the
Progress made during the year
independence of the Group's whistle-blower channels.
displayed that meaningful
value can be unlocked by Further details on governance compliance and initiatives and can be found in the Corporate
leveraging the large volume Governance Commentary of this Report.
and rich variety of data across
the Group in delivering
advanced analytics solutions to
traditional business challenges.
15
CHAIRMAN'S MESSAGE
Integrated Reporting The Group maintained a steady performance with respect to key sustainability indicators, despite
This Report has been prepared in the unprecedented circumstances. As a result of the COVID-19 pandemic, emissions and resource
conformance with the Integrated Reporting usage were affected due to lower levels of activity in the businesses. Against this backdrop, in
Framework of the International Integrated absolute terms, the Group reported a 15 per cent reduction in its carbon footprint to 82,009
Reporting Council. The Board of Directors and MT and a 7 per cent reduction in its carbon footprint per million rupees of revenue. In absolute
the Group Executive Committee is responsible terms, the Group's water withdrawal reduced by 12 per cent to 1,677,672 cubic meters and water
for ensuring the accuracy and integrity of withdrawn per million rupees of revenue decreased by 3 per cent. Waste generation reduced by
this Annual Report. We confirm, to the best 13 per cent to 6,763 MT. 83 incidences of occupational injuries were recorded during the year.
of our knowledge, the credibility, reliability In addition, this year, with the implementation of the Group's Agile Working Policy, the online
and integrity of the information presented, Learning Management System was utilised to facilitate and encourage remote learning, to ensure
and, in this regard, external assurance has also that training and development needs of its employees continued to be met, with an average of 23
been sought from independent auditors, as hours of training provided per person.
applicable.
I am pleased to note that the Group's commitment to a steady improvement in its sustainability
performance has led towards embarking on a new goal setting process, building on the initial set
SUSTAINABILITY of Group Sustainability Goals concluded in the previous year. This year, goals were established at
This Report discloses the Group's sustainability company or sector level to drive focus and accountability amongst key businesses with material
performance in accordance with the GRI sustainability impacts. This has meant further consolidation of reduction targets in terms of energy
Standards: Core option of reporting and and water, as well as incorporating new and emerging areas of priority such as renewable energy
details its integrated approach to sustainable and plastic reduction.
operating practices, its management
framework and its overall sustainability Plasticcycle
performance over the reporting year.
The Group's social entrepreneurship initiative, 'Plasticcycle', has established a network of over
250 dedicated collection bins to date and collected over 71,000 kgs of post consumption plastic
Despite the challenges of operating within
for recycling. While on-ground activities continue to take place where possible, adhering to
the COVID-19 related restrictions and impacts,
health and safety guidelines, 'Plasticcycle' had shifted its focus to raising community awareness
the Group's well entrenched sustainability
and participation, digitally. As a catalyst in significantly reducing plastic pollution in Sri Lanka,
management framework continued to ensure
'Plasticcycle' entered into a pivotal partnership with Hemas Manufacturing (Private) Limited to
that sustainability considerations remained
further expand its collection network within the Colombo district. A dedicated plastic waste
an integral part of all business operations.
collection and sorting centre is being developed through the joint commitment of 'Plasticcycle',
This framework guides the Group to integrate
Ceylon Cold Stores and 'Zerotrash'.
financial performance alongside efficient
Natural Capital management, through
practices such as conservation of natural CORPORATE SOCIAL RESPONSIBILITY
resources, emissions management and Notwithstanding the challenges posed by the COVID-19 pandemic throughout the year, the John
responsible waste disposal, while investing in Keells Group remains committed to Corporate Social Responsibility (CSR), which is an integral
its Human Capital resources, through training part of the Group's business ethos within its triple bottom line approach while staff volunteerism
and development of its diverse employee base is a key component enabling our staff to enrich their personal experiences through community
and maintaining a safe working environment. engagement and service. Our CSR activities continue to be on six focus areas, namely, Education,
This enables the Group to reach beyond its Health, Environment, Livelihood Development, Arts & Culture and Disaster Relief. All projects
own boundary to build upon its considerable undertaken are inspired and sustained by our CSR vision of 'Empowering the Nation for Tomorrow'.
social and relationship capital, through The CSR initiatives of the Group are centrally planned and implemented by John Keells Foundation
ensuring the highest standards of product (JKF) - a company limited by guarantee which is also registered as a 'Voluntary Social Service
stewardship, conducting operations with Organisation' - with the strategic direction of the Group Executive Committee and implementation
the highest levels of ethical standards and and synergistic support of the Group businesses.
supporting its supply chain partners to better
their own sustainability performances. John Keells Holdings is a participant of the United Nations Global Compact (UNGC). The Group's
development activities are aligned to the Sustainable Development Goals (SDGs) and national
priorities, ensuring a collective and targeted focus towards addressing key universal needs for the
The Group reported a 7 per holistic development of people, focusing on the three dimensions of sustainable development -
cent reduction in its carbon economic growth, social inclusion and environmental protection.
footprint per million Whilst JKF together with the Group businesses continued to provide COVID-19 aid to frontline
rupees of revenue and a services and affected communities, its CSR plans were reviewed and restructured for practical
3 per cent reduction in implementation within applicable protocols and restrictions and to meet the new requirements
water withdrawn per arising from the pandemic.
million rupees of revenue.
Details are available under the Capital Management Review and Industry Group Review sections of
this Report, while some of the highlights of JKF's work during the year are as follows.

Our CSR activities continue to yy Ranala - a two-month training conducted in collaboration with CCS and the Divisional
Secretariat of Kaduwela for women engaged in producing paper products towards upskilling
be on six focus areas, namely,
them and facilitating market access followed by a grant of seed capital. JKF, with CCS, also
Education, Health, Environment, renovated a clay mixing machine which is expected to support families of the pottery
Livelihood Development, Arts community.
& Culture and Disaster Relief. yy Colombo 2 - with the objective of providing women and men sustainable livelihood
All projects undertaken are opportunities in pursuing food-based enterprises, JKF commenced a programme with
inspired and sustained by our the support of Public Health Inspectors of the Colombo Municipal Council and chefs from
CSR vision of 'Empowering the the 'Cinnamon' Hotels to increase food safety, health and hygiene standards. JKF is also in
discussion with the International Finance Corporation and the Urban Development Authority
Nation for Tomorrow'.
to collaborate on a tourist centric sustainable street market operation in the next financial year.
Disaster Relief Career Skills for University Undergraduates and School Leavers
JKF's key initiatives to support ongoing efforts yy JKF piloted its first Soft Skills webinar aimed at enhancing employability of undergraduates. 388
to combat COVID-19 in collaboration with students participated in the 3 workshops that took place over the course of three weeks.
Group businesses:
Project WAVE (Working Against Violence through Education)
yy Donation of Personal Protection Equipment
The following key initiatives were conducted towards addressing gender-based violence (GBV)
(PPE) to five Government hospitals.
and child abuse:
yy Provision of handwashing units to six
schools to support recommencement yy Launch of an e-learning platform in English, Sinhala and Tamil languages for Group staff on
post-lockdown. preventing and addressing gender-based violence, sexual harassment and child abuse under
Project WAVE.
yy Donation of PPE and hand sanitisers to the
Colombo District Secretariat office. yy Staff awareness sessions for a total of 251 Group staff.
yy Distribution of essential food items among yy A public awareness campaign against sexual harassment coinciding with the International Day
disadvantaged communities. for the Elimination of Violence Against Women conducted for the fifth successive year under
the theme 'Break the Silence to End the Violence' comprising a panel discussion featuring
Village Adoption subject experts aired on a premier television channel during prime time and a two-week public
yy The 7-year integrated development awareness campaign through social media and digital screens with a reach of over 991,000
programme in the villages of Iranaipalai persons.
and Puthumathalan in Mullaitivu under the
yy A poster cum social media campaign was launched on child protection to commemorate
Village Adoption Project was concluded
National Children's Day in October 2020 covering 11 schools in the John Keells Praja Shakthi
in August 2020 with the completion and
locations as well as 114 'Keells' outlets and 10 'Cinnamon' hotels. It was also published in English,
public vesting of the anicut constructed to
Sinhala and Tamil via the JKF Facebook page with a reach of over 41,000 Facebook users.
support farm irrigation.
Substance Abuse Prevention Awareness
yy Activities comprising fisher and farmer
livelihood support, skills development, yy JKF launched its Substance Abuse Prevention Awareness project, piloting both capacity
livelihood and school infrastructure, building workshops for teacher counsellors in the Colombo district in collaboration with the
gender and youth empowerment were National Dangerous Drugs Control Board (NDDCB) as well as awareness for pre-school teachers,
implemented with an investment of over parents and Government officials in Hikkaduwa in collaboration with Humedica Lanka and
Rs.45 Million, benefitting 2,035 persons 'Hikka Tranz by Cinnamon', benefitting 216 persons.
during project tenure.
The John Keells Vision Project
John Keells 'Praja Shakthi' yy 11 cataract patients underwent surgeries whilst the School Screening Programme in the
JKF organised several livelihood initiatives Colombo District, a collaboration with the Ministry of Health, was conducted in 15 schools,
(including women's entrepreneurship testing 81 school children and donating 239 spectacles. This long-term collaboration with the
development): Ministry of Health came to a close during this reporting period.
yy Hikkaduwa - upskilling of a group

English Language Scholarship Programme
of women engaged in batik craft in
collaboration with the Academy of yy JKF continued to offer scholarships to improve English proficiency of deserving school children
Design, 'Hikka Tranz by Cinnamon' and under its long-term programme 'English for Teens'. 169 high-performing students from the
the Divisional Secretariat of Hikkaduwa 19/20 programme were offered scholarships under the Tier 2 scheme which also includes soft
comprising training, business plan skills development. 150 students completed the programme through online or physical classes.
development and a production of an
upmarket product range under the
brand 'Hikka Batiks' which was tested at a
successful pilot sale in Colombo.
17
CHAIRMAN'S MESSAGE
Kala Pola
yy Due to COVID-19 related restrictions, the 28th edition of Kala Pola was hosted as a month-long
virtual event for the first time, showcasing over 4,000 works by 202 artists and attracting 56,400
visitors with encouraging sales. The event also presented four interactive features targeting
collectors, children, artists and the general public.
yy The online event was followed by a pilot pop-up sale, held within COVID-19 protocols, featuring
25 senior Kala Pola artists.
Our Volunteers
yy Staff volunteers from the Group provided field, online and administrative support in various
CSR projects customised in the reporting year to meet challenges pursuant to the pandemic,
recording a total of over 900 hours by 226 volunteers across the John Keells Group. This number
excludes staff volunteer activities in CSR at the business or sector level.
DIVIDENDS
The Company paid three interim dividends of Rs.0.50 per share, each, in August and December
2020, and March 2021, respectively. Your Board declared a final dividend for 2020/21 of Rs.0.50
per share to be paid on or before 25 June 2021, resulting in a total dividend declared of Rs.2.00
per share for 2020/21. The declaration of this dividend reflects the positive momentum of the
performance of the businesses in the fourth quarter of 2020/21, notwithstanding the impacts
of the current outbreak and the cash generation capability of the Group's diverse portfolio of
businesses, despite the continued impacts on the Leisure business on the overall performance of
the Group.
The Group will follow its dividend policy which corresponds with growth in profits, whilst ensuring
that the Company maintains adequate funds to ensure business continuity, particularly given the
prevailing challenging circumstances, and fund its pipeline of strategic investments such as the
WCT project.
CONCLUSION
The recent outbreak of COVID-19 cases in Sri Lanka has resulted in short-term uncertainty,
although the business impact, at this juncture, for most Group businesses, excluding Leisure, is
not as significant as witnessed with the previous outbreaks. Whilst it is premature to ascertain
the scale of the restrictions that may follow due to this outbreak, the Group remains positive of
the underlying fundamentals of the industry groups in which it operates and expects a similar
recovery to the traction observed in the second and fourth quarters of 2020/21 once isolation
measures are eased.
In conclusion, on behalf of the Board of Directors and all employees of the John Keells Group,
I thank all our stakeholders for the support extended to the Group during the year. I also wish
to thank all staff of the John Keells Group for their unstinted commitment, understanding and
cooperation throughout an extremely challenging year.
Finally, I thank my colleagues on the Board and the Group Executive Committee for their valuable
guidance and support during the year.
Krishan Balendra
Chairman
24 May 2021

INVESTOR RELATIONS
GROUP HIGHLIGHTS
The ensuing section details the key highlights of the
year under review, followed by an overview of the
key verticals, its industry potential, outlook and the
initiatives that are undertaken to drive growth.
The JKH Investor Presentations are available on the Corporate Website to provide easier access and in-depth
detail of the operational performance of the Group.
www.keells.com/investor-presentation
FINANCIAL AND MANUFACTURED CAPITAL
Performance Highlights
Group Full Year Q4
RECOVERY MOMENTUM
(Rs.million) 2020/21 2019/20 2018/19 2020/21 2019/20 EXCLUDING LEISURE
Revenue - consolidated 127,676 138,956 135,456 38,816 36,868 With the onset of the COVID-19 pandemic,
Profit before interest and tax (EBIT) 7,931 13,521 18,153 5,224 5,025 Group performance in the year under
Profit before interest, tax, depreciation review was impacted, particularly in
and amortisation (EBITDA) 15,609 20,188 23,903 7,206 6,971 the first quarter. However, the Group
Profit before tax (PBT) 5,445 12,403 17,379 5,720 5,339 witnessed a faster than anticipated
Profit after tax (PAT) 3,951 9,741 15,001 4,857 4,048 recovery momentum with the
Profit attributable to shareholders 4,772 9,414 14,254 4,757 3,733 performance of most businesses, except
for the Leisure industry group, reaching
Key operational and financial highlights of our performance during the year under review.
pre COVID-19 levels with business activity
yy The Group witnessed a faster than anticipated recovery momentum with the performance and consumer trends being near normal
of most businesses reaching pre COVID-19 levels with business activity and consumer trends by the end of the financial year.
being near normal by the end of the financial year.
GROUP REVENUE, EXCL. EQUITY
yy Excluding Leisure, Group recurring EBITDA increased by 8 per cent to Rs.19.16 billion [2019/20: ACCOUNTED INVESTEES
Rs.17.76 billion].
yy A consortium consisting of Adani Ports and Special Economic Zone Limited (APSEZ) and JKH, Rs.122.32bn
1%
in the capacity as the local partner, received a letter of intent (LOI) to develop and operate the 2019/20: Rs.121.36bn
West Container Terminal at the Port of Colombo as a public private partnership (PPP) project.
yy The Supermarket business witnessed a sharp quarter-on-quarter recovery momentum in sales, RECURRING EBITDA
with the fourth quarter same store sales recovering to pre COVID-19 levels.
Rs.19.16bn
yy The Consumer Foods business recorded a strong recovery during the year, particularly the 8%
2019/20: Rs.17.76bn
performance of the Frozen Confectionery business. The Frozen Confectionery business
recorded its highest monthly sales volume in March 2021 in the history of its operations. RECURRING PBT
Rs.13.95bn
yy Whilst the opening of the airports is expected to augur well for reviving the tourism industry in
Sri Lanka and the Maldives, the performance of the Leisure business will largely depend on the
1%
pace of revival of regional and global travel, when travellers regain confidence, particularly with 2019/20: Rs.13.85bn
the vaccination drives in many countries. The performance of the Maldivian Resorts and the
momentum of forward bookings have been very encouraging. RECURRING PAT
yy With the completion of one residential apartment and the commercial tower at 'Cinnamon Life', Rs.11.53bn
the hand-over process of the units will commence, on a staggered basis, from the first quarter 3%
2019/20: Rs.11.19bn
of 2021/22 onwards, resulting in the recognition of revenue and profits from 'Cinnamon Life'.
Project completion is scheduled for the first quarter of 2022/23. RECURRING PAT ATTRIBUTABLE TO
yy The Insurance business recorded double digit growth in gross written premiums during EQUITY HOLDERS
the year driven by an encouraging increase in regular new business premiums. The Banking
business recorded an increase in profitability driven by focused recovery efforts, cost
Rs.10.96bn
3%
management initiatives and higher investment income. 2019/20: Rs.10.63bn
2020/21 2019/20 2018/19 Q4

Diluted earnings per share (Rs.) 3.6 7.1 11.1 Rs.million 2020/21 2019/20 YoY %
Return on equity (ROE) (%) 2.2 4.5 7.5 Revenue 36,146 30,816 17
Pre-tax return on capital employed (ROCE) (%) 2.1 4.2 6.8
EBITDA 7,123 5,057 41
Total assets (Rs.million) 536,679 436,944 363,797
PBT 6,994 4,708 49
Net debt to equity (%) 20.0 14.0 1.9
19
INVESTOR RELATIONS
GROUP HIGHLIGHTS
INSIGHTS JKH Equity Market Trading Statistics

In June 2020, JKH entered into a 10-year 2020/21 2019/20
financing arrangement for USD 175
Average daily turnover (Rs.million) 238 223
million with the International Finance
Corporation (IFC). Although the entirety Percentage of total market turnover (%) 8 28
of the loan was drawn down during the Market capitalisation (Rs.billion) 196.0 152.2
year, this did not impact Group net debt Percentage of total market capitalisation (%) 6.3 7.1
since the cash balance was retained at a
Holding Company level.
yy During the year under review, the Company paid three interim dividends of Rs.0.50 per
Distributions to Shareholders and share, each, in August and December 2020, and March 2021.
Payout Ratio
(Rs.bn) (%) yy A final dividend for 2020/21 of Rs.0.50 per share is declared to be paid in June 2021,
reflecting the positive momentum of the performance of the businesses in the fourth
10 60
54 quarter of 2020/21, notwithstanding the impacts of the current outbreak on the cash
40 49
8 45 50 generation capability of the Group's diverse portfolio of businesses and the continued
41 impact of the Leisure businesses on the overall performance of the Group.
40
6
30 yy The total dividend declared per share for the financial year 2020/21 amounted to Rs.2.00
4 per share [2019/20: Rs.2.50 per share].
20
2 yy The Group will follow its dividend policy which corresponds with growth in profits, whilst
10
7.3 8.3 8.2 4.6 2.0 ensuring that the Company maintains adequate funds to ensure business continuity,
0 0 particularly given the prevailing challenging circumstances, and fund its pipeline of
FY17 FY18 FY19 FY20 FY21
strategic investments.
Dividend paid Dividend payout
Industry Group-wise Quarterly Performance

The following provides an insight to the performance of the industry groups across the quarters, demonstrating the recovery trajectory to pre
COVID-19 levels.
yy The Group businesses were significantly impacted in Q1 due to the lockdown implemented to mitigate the spread of COVID-19 from March 2020
onwards.
yy Post the easing of restrictions from mid-May 2020 onwards, Group businesses, with the exception of Leisure, displayed a faster than anticipated
recovery momentum in Q2.
yy The outbreak of the second wave of COVID-19 in early October 2020 and the resultant restrictions imposed caused a slowdown in business activity
and dampened consumer sentiment, although less pronounced than originally witnessed in the first lockdown. The subsequent gradual easing of
restrictions enabled the businesses across the Group to recover to near normal levels by the end of Q3.
yy The recovery momentum continued during Q4, with Group businesses, with the exception of Leisure, demonstrating a strong performance,
particularly on the back of improved consumer sentiment.
yy For comparative purposes, it should be noted that operations in March 2020 were disrupted for a period of 2 weeks with the onset of the pandemic
in the country.
Group EBITDA Rs.million YoY % Total (Rs.million)

2020/21 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2020/21 2019/20 YoY %
Transportation 395 929 930 1,356 (63) (16) (28) 47 3,610 4,375 (17)
Consumer Foods 487 953 605 1,276 (42) 30 (16) 15 3,321 3,408 (3)
Retail 502 1,373 1,696 1,952 (52) 34 8 32 5,523 5,108 8
Leisure (1,461) (1,187) (1,008) 84 (335) (1,163) (258) (96) (3,572) 2,327 (253)
Property (29) (12) 14 10 (162) (128) (57) (98) (17) 641 (103)
Financial Services 537 652 1,300 1,156 23 16 12 39 3,645 2,988 22
Other, incl. Information Technology and
Plantation Services 371 608 748 1,373 (24) 39 242 606 3,100 1,340 131
Group 802 3,316 4,285 7,206 (78) (18) (24) 3 15,609 20,188 (23)
Group, excl. Leisure 2,263 4,503 5,293 7,123 (42) 15 6 41 19,182 17,860 7

ECONOMIC VALUE ADDED STATEMENT

As a leader in diverse industries, the Group's impact spans far and wide, generating and distributing considerable economic value to the nation and all
areas within the Group's sphere of operations.
REVENUE FINANCE INCOME* SHARE OF RESULTS OF EQUITY
ACCOUNTED INVESTEES
Rs.127,676mn Rs.10,689mn
2019/20: Rs.138,956mn 2019/20: Rs.9,357mn Rs.4,159mn
Direct Economic 2019/20: Rs.4,466mn
Value Generated PROFIT ON SALE OF ASSETS VALUATION GAIN/(LOSS) ON
Rs.144,898mn AND OTHER INCOME INVESTMENT PROPERTY
2019/20: Rs.155,594mn Rs.2,627mn Rs.(253)mn
2019/20: Rs.2,242mn 2019/20: Rs.573mn
Economic Value
Distributed OPERATING EMPLOYEE WAGES AND PAYMENTS TO PROVIDERS
COSTS BENEFITS OF FUNDS
Rs.134,939mn
2019/20: Rs.137,931mn Rs.109,977mn Rs.15,342mn Rs.6,419mn
2019/20: Rs.110,817mn 2019/20: Rs.15,805mn 2019/20: Rs.8,003mn
Economic Value PAYMENTS TO GOVERNMENT COMMUNITY INVESTMENTS

Retained
Rs.3,066mn Rs.135mn
Rs.9,959mn 2019/20: Rs.3,250mn 2019/20: Rs.56mn
2019/20: Rs.17,663mn
DEPRECIATION AMORTISATION PROFIT AFTER DIVIDENDS

Rs.4,726mn Rs.3,261mn Rs.1,972mn
2019/20: Rs.4,185mn 2019/20: Rs.2,769mn 2019/20: Rs.10,709mn
*Includes interest income from life insurance policyholder funds at Union Assurance PLC.
GOVERNANCE
Shareholding Structure
(%)
37 yy The Group has been on an investment heavy cycle, where significant capital has been
deployed in our Group businesses which paves the way for transformative growth into
99%
the future.
free-float
yy However, despite the unprecedented events over the last two years, which significantly
63
impacted the performance of the portfolio, these investments have continued steadfastly,
demonstrating the Group's 'resilience in investing'. These investments include;
yy The iconic 'Cinnamon Life' project – this investment is poised to realise the benefits
Domestic Foreign
from the commencement of operations from the ensuing year onwards.
yy Doubling of the number of Supermarket outlets to over 120 outlets in the last three
Board Composition
(%) years, post the roll out of the new brand identity and related initiatives.
yy Significant capacity and capability expansion in the Frozen Confectionery business
29 with the investment in the impulse ice cream factory.
yy Investments in enhancing its efficiencies and capability in businesses such as the
Insurance business.
yy Refurbishing and upgrading its three Maldivian hotels, including the acquisition of
a long-term lease on a new hotel, 'Cinnamon Velifushi Maldives' and re-opening of
71 'Cinnamon Bentota Beach' in Sri Lanka.
yy While these investments had short-term impacts on performance over the last couple of
Executive Directors Independent
years on account of related expenses and disruptions, the longer-term benefits of some of
Non-Executive Directors these investments are now translating to significant performance upside in these businesses,
which are not fully visible in the reported results due to the offsetting impact on account of
Introduced an improved and disruptions given the unprecedented events over the last two years.
augmented Agile Working Policy yy Investments going forward will include the West Container Terminal in the Port of Colombo
to facilitate the current working in partnership with the Adani Group in India, continuing investments towards the outlet
arrangements with greater clarity, expansion at the Supermarket business, enhancing capability in the Frozen Confectionery
ensuring a higher degree of employee business, among others.
involvement and flexibility.
21
INVESTOR RELATIONS
GROUP HIGHLIGHTS
NATURAL CAPITAL
COVID-19 INSIGHT Carbon Footprint (MT) per Rs.million CARBON FOOTPRINT
of Revenue
The Group evaluated the resilience of
the businesses under multiple scenarios,
(Rs.Mn)
82,009 MT 15%
including extreme operating conditions 0.8
0.72 2019/20 96,821 MT
0.69
and continued to proactively evaluate 0.7 0.64
operational and financial health 0.6
measures which included the following: 0.5 WATER WITHDRAWN
yy Adopted weekly dashboards, covering

0.4
0.3
1,677,672 m 3
financial and non-financial KPIs and 12%

0.2 2019/20 1,896,084 m3
revised targets.
0.1
yy Established 'cash war rooms' and
0.0
'spend control towers'. 2018/19 2019/20 2020/21 WASTE GENERATED
yy A freeze on all non-essential capital
expenditure. NEW SUSTAINABILITY
6,763 MT 13%
yy Enforced stringent expense control GOALS FOR 2025 2019/20 7,760 MT
measures.
New goals established are at company
yy Applied for relief measures extended
or sector level with goals extending into
by the Government and Central Bank,
new focus areas Energy Breakdown
where relevant.
(%)
19
ENERGY SAVING
DIVERSITY, EQUITY AND INCLUSION 1,113 GJ

yy Institution of a Gender Policy. of energy saved through energy efficiency and
yy Enhancing aspects of employer supported other initiatives at business unit level
childcare such as extension of maternity
81
and paternity leave and introduction of
adoption leave. PAPER CONSERVATION
Renewable Non-renewable
yy Launching awareness sessions on Collected
18,899 kg
addressing unconscious bias.
yy Establishment of the Group's first Diversity,
11 MT
Equity and Inclusion (DE&I) team. for recycling
OUTLOOK 33% 22% of recyclable plastic waste collected

island-wide
Primary areas of focus and WATER WASTE RECYCLED/
TREATED REUSED
challenges, amongst many others,
being recurrently addressed by JKH
Water Withdrawal (m3) per Rs.million Waste Generated (MT) per Rs.million
yy Board diversity of Revenue of Revenue
(Rs.Mn) (Rs.Mn)
yy Board independence
yy Increasing emphasis on 15 13.57 0.08
13.14 13.19 0.07
environmental, social and governance 0.07
12 0.06
(ESG) aspects 0.06
0.05
9 0.05
yy Continual strengthening of internal
0.04
controls
6 0.03
yy Digital oversight and cyber security
0.02
3
yy Data protection, information 0.01
management and adoption 0 0.00
2018/19 2019/20 2020/21 2018/19 2019/20 2020/21
yy Greater employee involvement in
governance

HUMAN CAPITAL
Total Group Attrition Total Group Workforce

(%) (Persons)
25 23 15,000 13,889
Revised Maternity & Paternity
20 18 12,000 leave policies
15 9,000
6,203 TRAINING
10 6,000
5 3,000
315,547 hours
50%
8.0 8.3 4.6 8.0 8.3 4.6 2019/20: 629,844 hours
0 0
2019/20 2020/21 Employees Contractor’s Personnel
INJURIES
ONLINE TRAINING DURING COVID-19 PANDEMIC
Remote learning, e-modules, knowledge sharing series, learning competitions, leadership
83 incidents 30%
development and access to e-books. 2019/20: 118 incidents
100% AGILE WORKING POLICY Employees by Gender

(%)
EMPLOYEES RECEIVING
Established to serve as guidance for
PERFORMANCE REVIEWS
Group companies, to put in place
30
working arrangements to ensure
Employee benefit liability as of 31 March
business continuity and safe and flexible
(Rs.billion)
conditions for employees and other
2020/21 2019/20 stakeholders.
2.3 2.3 70
Male Female
~900
Goal to increase female participation
to 40% by 2025/26 226
Number of Volunteers Number of Volunteer Hours
INTELLECTUAL CAPITAL
RESEARCH AND DEVELOPMENT AWARDS

OCTAVE continued to develop, pilot and roll
John Keells Research (JKR) explored Union Assurance (UA) was awarded the
out a series of use cases in the Supermarket
opportunities to commercialise Best Brand and Sustainable Marketing
and Insurance businesses, where preliminary
JKR's contemporary rubber graphite Excellence award by CMO Asia/CMO
results have been promising.
composite technology and its wireless Global and was selected as the top
energy harvesting technology. ranked Insurance Company in the Life
and Non-life categories in the inaugural
STRATEGIC REALIGNMENT 'LMD's Most Awarded'.
The 'Keells' brand was listed amongst
the top 10 most visible brands on 'Cinnamon Hotels & Resorts' was The 'Elephant House' brand won the gold
the internet in Sri Lanka by the Asia strategically realigned to create a unified award for 'confectionery and beverage
Pacific Institute of Digital Marketing. organisational structure to ensure a products'.
synergised approach across the Group's
John Keells X continued to monitor hotels with a view to providing a further
and support its current portfolio of enhanced customer value proposition.
start-ups.
23
INVESTOR RELATIONS
GROUP HIGHLIGHTS
SOCIAL AND RELATIONSHIP CAPITAL
Rs.144,898 Mn Economic Value Generated

Rs.134,939 Mn Economic Value Distributed
Purchases from Suppliers within Sri Lanka
(%) 100%
BUSINESSES ANALYSED FOR
Rs.9,959 Mn Economic Value Retained RISK OF CORRUPTION
SUPPLIER ENGAGEMENT
85 Rs.51 Mn
CSR spend
� 72 suppliers engaged through
supplier fora
� Supplier Code of Conduct in place
756,153
Number of people impacted
CSR Focus Areas:
LIVELIHOOD
EDUCATION HEALTH
DEVELOPMENT
PERSONS BENEFITED PERSONS BENEFITED PERSONS BENEFITED
2,805 334,908 247,713
Key Projects: Key Projects: Key Projects:

yy Soft Skills Webinar Series piloted for yy Public awareness campaigns to yy Closure of the 7-year integrated
university students commemorate the International Day development programme in two
yy Launch of Skill into Progress (SKIP) for the Elimination of Violence against disadvantaged villages in Mullaitivu
programme to upskill selected suppliers Women and National Children's Day and yy Empowerment of women's livelihoods
of the Group in strategic business skills launch of a staff e-learning platform by upskilling women engaged in batik
yy English Language scholarships and yy Piloting of Substance Abuse Prevention craft and in producing paper products
Higher Education scholarships awarded Awareness programmes
to disadvantaged school children and
university students
ENVIRONMENT ARTS & CULTURE DISASTER RELIEF

FOREST RESTORATION UNDERTAKEN PERSONS BENEFITED PERSONS BENEFITED
20 Ha 93,635 76,853
Key Projects: Key Projects: Key Projects:

yy Initiation of a restoration project yy Kala Pola (Art Fair): hosting of the first yy Immediate food relief for affected
involving 20 hectares of identified forest virtual event and piloting of a pop-up communities
land adjoining the Sinharaja forest, a sale featuring senior artists yy Support for COVID-19 front-line workers
world heritage site yy Continuation of primary sponsorships through donation of various health and
yy Commencement of the 8th phase of the for the Museum of Modern and safety equipment
tea replanting project Contemporary Art and the Gratiaen Trust yy Support for resumption of school and
yy 239 persons benefited yy Commencement of sponsorship of the public institutions post-lockdown through
Aluwihare Heritage Centre the provision of handwashing units

INDUSTRY GROUP HIGHLIGHTS

TRANSPORTATION
KEY HIGHLIGHTS
Industry Potential
yy Envisaged capacity enhancements in the POC and shipping lines opting for 'hub and spoke' services
yy A consortium consisting of Adani will spearhead the thrust to establish Colombo as a leading transshipment hub in the region.
Ports and Special Economic Zone yy Expected increase in bunkering market driven by increased storage and infrastructure.
Limited (APSEZ) and JKH, in the yy Growing demand for logistics services through growth in inbound project cargo and other
capacity as the local partner, executed major industries.
a letter of intent (LOI) to develop
and operate the West Container Key Performance Indicators
Terminal at the POC as a public private 2020/21 2019/20 % 2018/19
partnership (PPP) project on a build, SAGT volumes (TEU '000) 1,810 2,066 (12) 2,074
operate and transfer (BOT) basis for a Transshipment: Domestic mix 87:13 81:19 81:19
lease period of 35 years. Port of Colombo volumes (TEU '000) 6,800 7,241 (6) 7,132
yy Lanka Marine Services (LMS) entered Bunkering volume growth (%) (20) (7) 6
into a contract with Sinopec Fuel Warehouse space under management (Sq.ft. '000) 517 318 62 315
Oil Lanka Limited. (SFOL) to supply
bunker fuel in the Port of Hambantota
INSIGHT INTO 2020/21 PERFORMANCE
(POH).
2020/21 Q1 Q2 Q3 Q4 Q2 to Q4* Full year
Our Business SAGT volumes (TEU '000) 377 527 439 467 1,433 1,810
yy 42 per cent stake in SAGT – container Port of Colombo volumes (TEU '000) 1,474 1,911 1,665 1,750 5,325 6,800
terminal (capacity of ~2 million TEUs). Bunkering volume growth (%) (30) (28) (18) (21) (17) (20)
yy Leading bunkering services provider. * Excludes the impact of lockdown restrictions in Q1 due to COVID-19.
yy One of the largest cargo and logistics
service providers in the country.
Strategy and Outlook
yy JV with Deutsche post for DHL air express
Immediate to Short-Term
and AP Moller for Maersk Lanka.
yy GSA for KLM Royal Dutch Airlines and Ports, Shipping and Bunkering
Gulf Air. yy Short-term disruptions to industry demand possible on the back of the COVID-19 crisis in India
yy Warehousing and supply chain management. as several ports globally have barred the entry of vessels which have called at South Asian ports,
yy Domestic scheduled and charter air taxi including Sri Lanka. While it is premature to assess the impact of these developments, market
operations. expectations are that it will be short-term and that trade volumes will remain resilient.
yy Given that most employees in the Ports business are fully vaccinated, it is unlikely that there
Gwadar will be a serious outbreak of cases disrupting operations.
Bahl Karachi Kolkata
Mumbai Chittagong
Yangon
Logistics and Transportation
Visakhapatnam
Aden Chennai yy Leverage on opportunities arising from increased demand for warehousing and deliveries via
Kochi e-commerce platforms.
Lamu yy Explore prospects for cross business opportunities.
Mombasa yy The continuing impact of reduced tourist arrivals, passenger traffic, travel restrictions and
Dar es Salaam dampened consumer sentiment is expected to impact the Airline businesses.
Medium to Long-Term
The Port of Colombo (POC) is strategically Ports, Shipping and Bunkering
positioned on the main East-West shipping routes.
yy Anticipated growth in regional and global economies coupled with a rebound in the
domestic economy is expected to facilitate a growth in overall volumes in the POC.
yy Focus on improving transshipment: Domestic TEU mix to optimise profitability.
SOUTH HARBOUR yy Continue to explore opportunities arising from the Ports of Colombo, Hambantota and
DEVELOPMENT
Trincomalee, particularly in relation to bunkering and storage.
CURRENT
WCT West East HARBOUR
Terminal Terminal ECT Logistics and Transportation
JCT
yy Explore opportunities arising from the anticipated growth in regional and domestic trading
SAGT
activity, and ongoing infrastructure developments in the country.
CICT
yy Optimise cost and operational efficiencies through emphasis on digitisation initiatives.
yy Recovery in tourism is expected to improve performance of the Airline segment.
South Terminal
Capacity enhancements in the POC - WCT and ECT.

25
INVESTOR RELATIONS
CONSUMER FOODS
Industry Potential INSIGHT INTO 2020/21 PERFORMANCE

yy Per capita consumption of beverages at 14 litres, is below peer
markets. Volume growth Q1 Q2 Q3 Q4 Q2 to Full
yy Per capita consumption of ice creams at 3 litres, is far below 2020/21 (%) Q4 year
developed markets. Frozen Confectionery (36) 19 (11) 30 13 (1)
yy Bulk:impulse ice cream mix in regional markets is highly skewed Impulse (40) 16 (6) 16 10 (3)
towards the impulse segment, demonstrating significant potential Bulk (34) 20 (13) 38 14 (0)
within the impulse category. Beverages (CSD) (44) 1 (13) 1 (3) (14)
Convenience Foods (27) (2) (13) 22 1 (6)
yy Emerging 'health conscious' consumers and growing need for
'convenient' main meal options. yy Although volumes in Q1 were significantly affected by the island-
wide curfew, the easing of restrictions thereafter in mid-May
Our Business resulted in a faster than expected recovery where volume growth
reverted to pre-lockdown levels by the second quarter.
yy Strong market presence in beverages, frozen confectionery and
processed meats through 'Elephant House' and 'Keells-Krest' brands. yy This momentum was hampered by the performance of Q3 which
yy Pioneers of instant rice branded 'Ezy rice', an affordable, easy-to- was impacted by the cluster outbreaks in early-October and the
prepare and ready-to-eat single serve product. resultant restrictions imposed, although less pronounced than
originally witnessed during the first lockdown.
yy A portfolio of beverages catering to a wide array of customers and
island-wide distribution network. yy Notwithstanding this, the businesses witnessed a recovery in
volumes in Q4 of 2020/21. However, volumes in March 2020 were
disrupted thereby distorting the comparative.
Key Performance Indicators
% 2020/21 2019/20 2018/19
Volume Growth Immediate to Short-Term
Beverages (CSD) (14) 7 (25)
yy The recent outbreak of COVID-19 cases may result in temporary
Frozen Confectionery (FC) (1) 3 10 disruptions to the Consumer Foods businesses, hampering the
Convenience Foods (6) 0 7 recovery momentum in volumes.
EBITDA Margins yy Similar to the trends in 2020/21, a recovery in volumes is
Beverages and FC 20.3 21.2 17.6 expected once the stringent isolation and healthcare measures
are eased.
Convenience Foods 19.0 13.5 19.2
yy Augment its processes to thrive in the 'new normal' and
PBT Margins
continued emphasis on exploring business opportunities in
Beverages and FC 14.2 14.7 11.5 emerging online and delivery channels.
Convenience Foods 12.3 8.1 14.8 yy Proactively engage with suppliers and distributors to ensure a
seamless supply chain and better handle the working capital cycle.
Revenue Mix
Beverages:FC
Volume Mix
Impulse:Bulk
100,000+ Medium to Long-Term
(%) Outlet reach
yy Activity levels are expected to rebound in tandem with
100
52 57 70 70 49 improving consumer confidence and economic activity driven
80
Ice Cream flavours by an accommodative monetary policy.
60 yy Continue to invest in supply chain and augment product
40 48
43 15 portfolio to drive growth in both urban and rural areas.
CSD flavours yy Focus on initiatives aimed at improving product margins across
20 30 30
the portfolio.
0
2019/20 2020/21 2019/20 2020/21 ~2,500 yy Focus on consolidating product portfolio.
Beverages Impulse Total freezers and yy Invest in digitisation, particularly leveraging on data analytics
FC Bulk coolers deployed to optimise cost savings, production practices and productivity,
during the year and identify growth opportunities.

RETAIL
Industry Potential Our Business

Supermarket Business Supermarket Business
yy Modern trade penetration at 16 per cent, is one of the yy High brand equity post the rebranding of 'Keells' – recognised as the 'Most Valuable
lowest in the region. Supermarket Brand in 2020' by Brand Finance.
yy Growing popularity of modern trade as a result of: yy 123 modern trade outlets uniquely branded to cater to evolving consumer lifestyles.
yy Convenient and modern shopping experience. yy Private label consisting of ~400 SKUs.
yy Access to diverse categories and brands at attractive yy Operates 'Nexus mobile', one of the most successful loyalty programmes in the
prices. country with ~1.4 million active members.
yy Rising per capita income, rapid urbanisation and Office Automation Business
changing consumption patterns.
yy John Keells Office Automation (JKOA) is the authorised distributor for Samsung
smartphones and leading global office automation brands.
Office Automation Business
yy Increased smartphone penetration in the country. Key Performance Indicators
yy Increased digital adoption within the country driven by
Supermarkets (%) 2020/21 2019/20 2018/19
smart mobile devices.
Same store sales growth (8.6) 4.0 2.3
KEY HIGHLIGHTS Same store footfall growth (31.5) 1.8 4.5
Average basket value growth 33.4 2.2 (2.0)
yy The Supermarket business revamped its online EBITDA margin 7.6 8.0 5.4
platform, enabling a more diverse offering and real- PBT margin 0.8 1.7 0.1
time stock availability, amongst other features, to
enable a faster and better shopping experience. Office Automation (%) 2020/21 2019/20 2018/19
yy The Office Automation business recorded a 25 per EBITDA margin 8.9 7.5 5.1
cent growth in volumes in the mobile phone segment PBT margin 9.1 5.1 2.2
reaching a billion rupees in sales during the months of
November and December, for the first time in history.
2020/21 Q1 Q2 Q3 Q4 Q2 to Full
Modern Retail Penetration (%) Q4 year
(%)
80 Same store sales (33.1) (1.9) (1.0) 1.5 (0.4) (8.6)
60
Customer footfall (55.3) (17.2) (33.8) (19.1) (23.6) (31.5)
Average basket value 49.7 18.5 49.6 25.5 30.3 33.4
40
The statistics on footfall and basket values are distorted in the short-term due to changes in
20 shopping patterns.
0
Singapore Malaysia Hong Kong Taiwan Thailand Sri Lanka yy Same store sales in the first quarter in the year under review was significantly
impacted by the island-wide lockdown. Revenue was negatively impacted
Source: Central Bank of Sri Lanka, Nomura Research Institute during this period, as most of the outlets remained closed to the public while
online sales could not fully offset this impact.
Sri Lanka Urbanisation vs. Regional Peers yy The easing of restrictions thereafter in mid-May resulted in a recovery in sales
(%)
80 towards pre-lockdown levels in the second quarter.
60 yy The cluster outbreaks in early-October 2020 and the resultant restrictions

triggered panic buying which led to an increase in same store sales and
40 average basket value (ABV), despite the decline in footfall. The business also
20 witnessed an increase in the penetration of online sales due to the isolation
measures which were in place.
0
Nepal India Bangladesh Myanmar Malaysia Bhutan Sri Lanka yy The business recorded a recovery in same store sales, thereafter, driven by
Source: World Bank indicators
growth in ABV on the back of improved consumer sentiment, recovery
in discretionary spending, and changes in shopping behaviour in light of
COVID-19.
yy While same store sales recorded a decline as explained above, the revenue and
contribution from new stores helped partially mitigate this impact.
27
INVESTOR RELATIONS

Immediate to Short-Term Medium to Long-Term
yy Despite the ongoing outbreak of COVID-19 cases, the impact on yy Capitalise on the low penetration of modern trade in the
performance is expected to be less pronounced than witnessed country.
previously, given that the business is better equipped to yy Expansion of outlets in both urban and suburban areas through
navigate these challenging times. a mix of modular and standard stores.
yy Ramp up capability in serving customers through online yy Proposed distribution centre to drive significant process and
delivery platforms through an omni-channel approach. operational efficiencies.
yy Engage with suppliers and other stakeholders to ensure a yy Leverage on data analytics for the development and
continually functioning supply chain. implementation of use cases to enhance business performance
and productivity.
yy Increase private label penetration to enhance customer choice
and drive profitability margins.
yy Differentiate the shopping experience through its 'fresh'
promise, service excellence and quality within 5 activity pillars;
product, price, place, people and the customer.
LEISURE
Industry Potential
yy Encouraging growth momentum of tourist arrivals to Sri Lanka
(5-year CAGR of 13 per cent – as at CY2018). Velana International
Airport Cinnamon Dhonveli
yy Proximity to India and increased flight connectivity. Trinco Blu by
Cinnamon Maldives
yy Infrastructure led growth driving MICE and corporate tourists. Cinnamon Lodge
Habarana Ellaidhoo Maldives Cinnamon Velifushi
yy Sought after tourist destination in the region, with increased Habarana Village by Cinnamon Maldives
popularity and recognition – centred around its natural diversity and by Cinnamon
cultural heritage. Cinnamon Grand Colombo

Cinnamon Hakuraa
Huraa Maldives
Cinnamon Lakeside Colombo Cinnamon Citadel
Cinnamon Red Colombo Kandy
KEY HIGHLIGHTS
Cinnamon Bey
Beruwala
yy The Maldivian and the Sri Lankan airports were closed until July
Cinnamon Bentota Cinnamon Wild Yala
2020 and January 2021, respectively. Beach
Hikka Tranz by
Cinnamon
yy Post the opening of the Malé airport, the Maldivian Resorts
segment witnessed an encouraging recovery in occupancy from
December 2020 onwards. The segment also witnessed an increase
in the average duration of stay in comparison to CY2019. 2020/21 2019/20 2018/19
Colombo Hotels
Our Business Occupancy* (%) 3 34 48
yy 'Cinnamon', a well-established hospitality brand in Sri Lanka and the ARR (USD) 104 100 128
Maldives. EBITDA margin (%) (84.0) 10.5 22.7
yy Diverse product offering based on 'Inspired living'. Sri Lanka Resorts
yy Combined room inventory of 2,556 rooms under management in Occupancy (%) 16 61 80
both Sri Lanka and the Maldives. ARR (USD) 64 78 90
yy Land bank of 125 acres of freehold and 111 acres of leasehold land in EBITDA margin (%) (140.6) 11.4 30.2
key tourism locations.
Maldivian Resorts
yy Leading inbound tour operator.
Occupancy (%) 27** 56 84
ARR (USD) 349 364 320
3 12 Sri Lanka 2,112
EBITDA margin (%) (8.4) 27.0 28.3
Colombo
Hotels
Resort
Hotels Maldives 454
* Excludes 'Cinnamon Red Colombo'.
in Sri Lanka and Rooms under
**Occupancy in Q4 was at 53 per cent.
the Maldives management


Leisure - Occupancies yy The current outbreak of COVID-19 cases in Sri Lanka may
(%)
The Maldives Sri Lanka impede recovery, particularly given adverse travel advisories
reopens its borders reopens for from source markets and the imposition of island-wide travel
for tourism international tourism
60 restrictions by the Government.
50
40 yy The use of a few Group hotels as intermediate care centres (ICC)
30 for the treatment of asymptomatic COVID-19 patients will help
20 partially mitigate the impact of a drop in domestic tourism.
10
0 yy Operations are expected to revert to pre COVID-19 levels over
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
the next few months given the aggressive ramp up of the
Colombo Hotels Sri Lankan Resorts Maldivian Resorts COVID-19 vaccination programme in the country coupled with
Island-wide lockdown/intermittent isolation measures in Sri Lanka a resurgence in international travel.
yy Forward bookings at the Group's hotels indicate significant
yy Restrictions in travel worldwide and the closure of borders for
'pent up' demand for leisure travel, similar to the recovery trends
most parts of the year adversely impacted the Leisure businesses.
in arrivals witnessed in the Maldives.
yy It is encouraging to witness the momentum of forward bookings yy The Group envisages a full revival of tourism to the Maldives by
in the Maldives, demonstrating a significant 'pent up' demand for the end of this year.
leisure travel.
yy Leisure businesses in Sri Lanka witnessed a recovery in domestic

Medium to Long-Term
travel coupled with a revival in banqueting and, food and
beverage activity, although this was temporarily impacted by the yy The prospects for tourism remain extremely positive considering
outbreak in October 2020. the diversity of the offering and the potential for regional
tourism.
yy The latter end of the period under review was characterised by
yy Greater focus on asset-light investment models as a part of the
positive developments such as the roll out of COVID-19 vaccines,
strategy to enhance the 'Cinnamon' footprint.
re-opening of both international airports in Sri Lanka for tourism
coupled with better sentiment although performance continued yy Colombo Hotels segment will uniquely position itself to
to be significantly affected given restrictions in travel in key capitalise on the MICE and banqueting segment through the
source markets. addition of the 'Cinnamon Life' hotel to its portfolio in 2022/23.
yy Capitalise on the envisaged growth in tourism by leveraging on
the availability of the full complement of the portfolio of hotels
in Sri Lanka and the Maldives post refurbishment and upgrades.
PROPERTY
Industry Potential Our Business

yy An urban population of 17 per cent, far below regional peers. yy Reputed property developer in the country with multiple high-rise
yy Emerging suburban multi-family housing market. apartments completed and fully sold.
yy Increasing demand for mid-tier housing units within the city. yy Projects developed under the 'Luxe Spaces', 'Metropolitan Spaces'
and 'Suburban Spaces' verticals which cater to the luxury, mid-tier
yy Port City Colombo project, positioning Sri Lanka as a regional
and suburban multi-family housing segments.
financial and trade hub.
yy Construction of the iconic integrated mixed-use development
yy Increased demand for commercial space.
'Cinnamon Life' comprising a 800-room super luxury hotel and
conference centre, a state-of-the-art office complex, luxury residential
342 apartments and a retail mall.
'Tri-Zen' units sold yy Ongoing development of 'Tri-Zen', a 'Metropolitan' development
based on smart living in the heart of the city.
Pre-sales of the 'Cinnamon Life' Residential Towers
yy Land bank:
64% yy Prime land bank of over 36 acres in central Colombo.
of the total area available for sale
yy Developable freehold land of ~25 acres in close proximity to
Colombo city.
yy Over 500-acres of scenic leased land with an 18-hole golf course
with a developable land extent of ~80 acres.
29
INVESTOR RELATIONS
Significant investments in public

Jaffna
Expressways
Proposed Extensions infrastructure enabling better KEY HIGHLIGHTS
connectivity and mobility which
contributes to significant land price yy With 'Cinnamon Life' nearing completion, the Group is now
appreciation. poised to realise its benefits; revenue and profit recognition from
Northern
Expressway Trincomalee the handover of the residential and office units will commence
Eastern from the first quarter of 2021/22 onwards. Project completion is
Expressway
scheduled for the first quarter of 2022/23.
yy The Group launched its first real estate products under the Victoria
Central
Expressway
Golf course development during Q3, which includes land parcels,
Katunayake
Expressway Kandy town houses and villa developments.
Port City Outer Circular
Colombo Highway yy As a part of the planned Group's land banking strategy, the Group
Ruwanpura
Expressway increased its equity stake at Vauxhall Land Developments (Private)
Southern Limited (VLDL), an entity which owns a 9.38-acre plot of prime
Expressway Hambantota
land on Vauxhall Street, Colombo. With this acquisition, the Group
Matara is of the view that the existing land bank is adequate to sustain a
steady pipeline of projects in the long-term.
Apartment Penetration in Sri Lanka in Comparison to Regional Peers
(%)
100 5
20
30 Strategy and Outlook
80 40 35
45
50 Immediate to Short-Term
60
90
yy Despite the escalation of COVID-19 cases in the country,
95
40 80 construction activity at both 'Tri-Zen' and 'Cinnamon Life' sites
65
60 70 55 are currently continuing, in adherence to stringent regulations.
50
20
yy The business will continue to work closely with contractors to
10
0 manage the impact on the overall projects, its resources and
Greater Singapore Thailand Thailand Malaysia Malaysia India India
Colombo (Central (Outskirts) (Central KL) (Greater KL) (Chennai) (Bangalore) deliverables.
Bangkok)
Apartments Landed houses yy The commissioning of the towers at 'Cinnamon Life' along
with the rest of the complex nearing completion has led to a
Source: Company analysis
significant increase in sales interest.
yy Capitalise on the opportunity of low mortgage rates to drive
home ownership.
Mall Occupancy (%) 2020/21 2019/20 2018/19
K-Zone Ja-Ela 82 87 91 Medium to Long-Term

K-Zone Moratuwa 90 98 85
yy Monetise the existing land bank available to the industry group,
Crescat 71 85 97 subject to market conditions, through systematic development
*Occupancy during the year was impacted by the COVID-19 related restrictions. strategies to roll out a robust pipeline of developments via the
land parcels available.
Cumulative Sales (Units) 2020/21 2019/20 2018/19 yy Shift to a broader customer base, targeting domestic demand
for high quality housing at attractive price points.
Cinnamon Life
yy Continue to explore the expanding of its commercial real estate
The Residence 140 137 136
offering, subject to demand shifts due to the pandemic, at
Suites 111 110 104
attractive price points.
Commercial Complex 4 4 4
yy Focused strategies for expansion via developer/landowner
Tri-Zen 342 262 200 tie-ups.
*With the completion of the residential and apartment towers, there is a significant
increase in sales interest.

FINANCIAL SERVICES
Industry Potential Key Performance Indicators

Life Insurance Industry CY2020 CY2019 CY2018
Life insurance penetration at 0.55 per cent of GDP, one of the Life Insurance
lowest penetrated markets in the South Asian region.
(%) Premium growth (%) 13 4 11
4 Market share (%) 13 13 14
3 Life fund (Rs.billion) 41.9 35.5 30.6
2 Capital adequacy ratio (%) 341 362 262
1 Banking
0 Growth in loans and advances (%) (7) 2 19
Malaysia Thailand India Vietnam Indonesia Philipines Sri Lanka Return on equity (%) 12.1 12.8 15.3
Source: Swiss Re sigma No 4 /2020 Net interest margin (%) 4.1 4.9 5.0
Non-performing loan ratio (%) 7.2 6.2 4.6
Capital adequacy ratio - total capital (%) 18.3 18.0 16.0
11.3% of working population
Over 65 age group Strategy and Outlook
Elderly population (over 65) as a proportion of the working
population is expected to rise from 9 per cent in 2015 to 21 per Life Insurance
cent by 2045. yy Less disruption to underwriting of new business and collections
expected due to improved digital infrastructure and processes.
yy Increased labour mobility and economic development is
expected to increase the level of urbanisation in Sri Lanka, which yy Impacts on consumer income may increase the risk of policy lapses.
is currently low compared to the rest of the world. yy Increased requirement for digital solutions amidst the COVID-19
pandemic will bode well given significant investments undertaken in
yy Increased requirement for digital capabilities amidst COVID-19 digital capabilities.
pandemic. yy Continued focus on an optimal asset allocation to maximise return
yy Under-utilised bancassurance and digital distribution channels, while managing risks.
despite high bank branch density. Banking
Banking Industry yy A prolonged outbreak may result in lacklustre credit growth on the
back of reduced consumer spending.
yy Industry loans and advances growth of 11 per cent in calendar
yy Key focus will be to manage collections and recoveries, and selective
year 2020.
return-based loan growth.
yy Advances in technology around customer experience, yy The Bank will proactively look to manage its asset quality which may
disintermediation, delivery channels, and process automations. weaken on back of increased stresses in cash flows of the borrowers.
yy Continue to leverage on its digital platforms and channels, on the back
Our Business of increasing demand for digital infrastructure.
Life Insurance
yy Operating footprint of 75 branches, excluding virtual locations. Medium to Long-Term
yy Agency force of over 3,384. Life Insurance
yy Market share of 13 per cent.
yy Continue to develop innovative insurance products to expand
Banking bancassurance and alternate channels, thereby diversifying its channel mix.
yy Focus on innovation, digitisation and data analytics for higher
yy Branch network of 96 outlets, 111 ATMs and 62 CRMs.
operational efficiencies and better customer insights.
yy Strong online presence.
yy Execute strategies aimed at the continuous improvement of the
yy Sri Lanka's first digital bank, 'FriMi'. agency force.
yy Largest issuer of credit cards in Sri Lanka.
Banking
yy Selectively grow in select verticals whilst leveraging on its strong
customer relationships, and digital offering.
yy Augment its digital infrastructure and processes to ensure better
customer service, innovative solutions and efficiency in operations.
yy Efficient management of credit costs, management of impairment and
preserving credit quality.
31
INVESTOR RELATIONS
OTHER, INCLUDING INFORMATION TECHNOLOGY

AND PLANTATION SERVICES
Industry Potential
Information Technology Plantation Services
yy Increased digital adoption within the country and growing yy Sustained growth in global tea consumption with growing
digital literacy. demand for value-added tea.
yy Investment in futuristic technology infrastructure. yy Anticipated growth in demand from Middle Eastern countries.
yy Businesses and operations increasingly adopting digital yy Increased focus on existing as well as new markets, whilst
practices. capitalising on the unique flavour, quality and brand presence
yy Competitive labour force and high-quality services to drive the of 'Ceylon Tea'.
business process outsourcing (BPO) industry.
Our Business
yy Software solutions and consultation services based on Internet yy Leading tea and rubber broker.
of Things (IOT), Robotic Process Automation (RPA) and other yy Operates 7 tea factories producing both CTC and orthodox tea.
digital stack solutions.
yy Manufacturer of low grown teas.
yy Brand presence in Middle East and North Africa (MENA) and Asia
Pacific (APAC) regions as a leading digital solutions provider.
yy Strategic partnerships with SAP, Microsoft and UiPath.
yy BPO service provider with the mandate of driving greater
efficiencies for their clientele. Core focus areas of finance and
accounting, payroll management and data digitisation.

Immediate to Short-Term Immediate to Short-Term
yy Leverage on its strategic partnerships and capabilities to yy Minimal disruptions to the operations of the Colombo tea
offer smart software solutions, especially in the areas of cloud auction post transition to an electronic platform.
computing, software as a service (SaaS) and automation. yy Factories continued to operate, under social distancing and,
yy Explore potential opportunities for managed services, health and safety measures, as advised by health officials.
outsourcing and offshoring in given the 'new' ways of working. yy Potential reduction in oil prices and devaluation of currencies in
major tea drinking nations may exert pressure on demand.
Medium to Long-Term
yy Explore opportunities in cloud-based solutions and services Medium to Long-Term
across industries, with emphasis on cloud, SaaS, automation, yy Explore opportunities to capitalise on demand for low grown
advanced analytics, application modernisation, cyber resilience tea from Middle East and Russia, and emerging tea drinking
and, platform/ecosystem thinking, among others. countries such as Germany and the United States.
yy Leverage on its strategic partnerships to expand regionally, yy Emphasis on the quality of products while also diversifying the
particularly in the MENA and APAC regions. manufacturing mix to meet market trends and mitigate risks.
yy Focus on delivering innovative consultative solutions and yy Optimise costs and improve factory utilisation.
services across the four value stacks of 'Core', 'Cloud', 'Platforms'
and 'Ecosystems'.
yy Build and expand its capabilities beyond core enterprise
resource planning (ERP), enterprise applications and managed
development centres.
yy Expand the range of solutions offered as shared services to
drive greater adoption across clients and expand third party
clients, locally and offshore.

DYNAMIC
MANAGEMENT DISCUSSION & ANALYSIS

35 External Environment  38 Capital Management Review  66 Industry Group Review
134 Outlook  149 Strategy, Resource Allocation and Portfolio Management  156 Share Information
33
This Report is prepared in accordance with the Integrated
Reporting Framework of the International Integrated
Reporting Council with an aim of providing our
stakeholders an insightful view of the Group's operations.
The Management Discussion and Analysis (MD&A)
section of this Report consists of the following sections.
External Environment
Entails a discussion of key macro fundamentals, which impacted favourably or unfavourably,
the Group's ability to create value.
Capital Management Review

Discusses the forms of Capital available for deployment and how such Capital created value
to stakeholders, at a Group level. It also reviews the performance of each form of Capital and
the value enhancement/deterioration during the year under review.
Industry Group Review

Discussion on the operational performance coupled with detailed insights to the value
creation process of each industry group.
Outlook
Provides a discussion on the economic outlook for Sri Lanka for the short, medium and
long-term, the impacts to the businesses and the overall business strategy of the Group.
Strategy, Resource Allocation and Portfolio Management

Analyses the performance of the overall portfolio, the overall strategy and means by which
capital is allocated for investments. The performance of the Group is also measured against
the long-term strategic financial objectives of the Group.
Share Information
Entails a high-level discussion on the performance of financial markets, both globally and
regionally, followed by a detailed discussion of the JKH share performance. Key disclosures
pertaining to shareholders of JKH, as required by relevant regulators, is also included in
this section.

EXTERNAL ENVIRONMENT
This section embodies the economic, political

and legal backdrop the Group operated in
and the resulting impacts during the year.
The global economy is estimated to have (3) monetary and financial sector measures, The financial account noted a net outflow
contracted by 3.3 per cent in CY2020 including capital flow management, primarily in lieu of higher foreign outflows,
[CY2019: expansion of 2.3 per cent], given reduction in policy rates and the statutory maturities of International Sovereign Bonds
the unprecedented impacts arising from reserve ratio, together with measures (ISB) and lower FDI. This was offset, to an extent,
the COVID-19 pandemic. Impacts were aimed at easing pressure on the financial by the receipt of the foreign currency term
more pronounced in economies reliant on services sector. financing facility from the China Development
tourism, commodity exports and those with Bank in March 2020, and the SAARCFINANCE
constraints on the agility of monetary and Although general price levels, as swap arrangement by the Reserve Bank of India
fiscal policy response. Proactive interventions demonstrated through headline and core in July 2020. Gross official reserves stood at
by Governments and Central Banks through inflation, exhibited some volatility in CY2020, USD 5.7 billion as at CY2020 [CY2019: USD 7.6
accommodative monetary and fiscal policies inflation remained within mid-single digit billion]. The CBSL entered into a currency swap
to boost economies assisted in curtailing a levels, owing to subdued demand for non- worth the equivalent of USD 1.5 billion with the
deeper contraction for CY2020. essential goods and services on the back People's Bank of China in March 2021 and a loan
of restrictions in movements and COVID-19 agreement for USD 500 million with the China
CY2020 Economic Growth containment measures. Inflationary pressures Development Bank in April 2021.
(%) were more pronounced in the food category.
The exchange rate came under significant
0
The outbreak of the COVID-19 pandemic pressure during March–April 2020 and the latter
(1) presented significant challenges on the part of 2020. Interventions by the CBSL on the
(1.0)
external front. Restrictions in travel worldwide, domestic foreign exchange market through
(2) coupled with the closure of the country's the supply of foreign currency, execution of
(2.2)
borders for tourists adversely impacted short-term swaps with licensed commercial
(3)
tourism earnings throughout the year. This banks and measures implemented to restrict
(3.3)
was further exacerbated by notable outflows non-essential imports and limit foreign
(3.6)
(4)
from both the Government securities market exchange outflows helped ease the pressure
(5) and the equities market through the Colombo on the exchange rate. Whilst the exchange
(4.7)
Stock Exchange, limited foreign direct rate depreciated by 3 per cent against the
Global Economy
Advanced Economies
Emerging Markets and

Developing Economies
Emerging and
Developing Asia
Sri Lanka
investment (FDI) and lower merchandise USD in CY2020, prolonged shortage of foreign
exports on the back of subdued global currency in the market resulted in the exchange
demand. However, merchandising exports rate further depreciating by 7 per cent from
demonstrated a strong rebound, as developed December 2020 to March 2021.
countries also saw recovery in consumer
spend driven by accommodative policy Government debt as at the end of the CY2020
Source: International Monetary Fund World Economic measures in their own markets. Restrictions on stood at Rs.15,117 billion [CY2019: Rs.13,032
Outlook - April 2021, Central Bank of Sri Lanka
imports together with lower oil prices towards billion], which is a debt-to-GDP ratio of 101.0
the first half of the year helped reduce the per cent [CY2019: 86.8 per cent]. Of this, the
Sri Lanka recorded a 3.6 per cent contraction
trade deficit since exports remained resilient, total outstanding foreign debt in rupee terms
in GDP in CY2020, the lowest since its
while worker remittances noted a 5.8 per cent decreased by 5 per cent to Rs.6,052 billion as
independence in 1948, as a result of the
increase in CY2020. at December 2020, while the share of foreign
COVID-19 pandemic, compared to the growth
debt declined marginally to 40 per cent.
of 2.3 per cent recorded in CY2019. The
Government and the Central Bank of Sri Lanka
(CBSL) utilised three types of policy responses Proactive interventions Given a sharp rise in the sovereign debt-to-GDP
ratio, increasing challenges in lieu of external
to contain the overall impact of the COVID-19 by Governments and
debt repayment, significant capital outflows,
pandemic in CY2020; central banks through weakening local currency and liquidity
(1) border control and health and safety accommodative monetary constraints, Fitch Ratings and S&P Global ratings
related measures. and fiscal policies to downgraded Sri Lanka's sovereign rating to
(2) fiscal measures, including moratoria on boost economies assisted 'CCC' from 'B- 'whilst Moody's downgraded the
rating to 'Caa1' from 'B2' with a 'stable' outlook
repayment of loans, concessionary working in curtailing a deeper on the economy. It is pertinent to note that, the
capital facilities for eligible industries and contraction for CY2020. Government honoured all its debt servicing
financial support to low income earners
obligations in CY2020, including the USD 1
and individuals affected by the pandemic.
billion ISB which matured in October 2020.
35
EXTERNAL ENVIRONMENT
Development of economic and social infrastructure by the Government was significantly disrupted Refer the Transportation industry group review
by the outbreak of the COVID-19 pandemic although construction activities and infrastructure for further details - page 66
development gradually recovered with the removal of the island-wide lockdown in May 2020. The
Government commissioned a new feasibility study for the establishment of a new oil refinery in A more comprehensive discussion of the external
Sapugaskanda under a public-private partnership (PPP). Construction of the Central Expressway environment relevant to the businesses is found
continued during the year. Addressing the long overdue need for capacity enhancement in the POC, in the Industry Group Review section - page 66
the Government decided to proceed with the development of the East Container Terminal (ECT) and
the West Container Terminal (WCT), during the year under review. The development of the ECT will
be implemented by the Sri Lanka Ports Authority while a consortium consisting of Adani Ports and
Special Economic Zone Limited (APSEZ) and JKH, in the capacity as the local partner, executed a letter
of intent (LOI) to develop and operate the WCT as a public private partnership (PPP) project. The WCT
project will be constructed on a build, operate and transfer (BOT) basis for a lease period of 35 years.
The ensuing sections detail the movement of the primary macroeconomic variables during the year under review and the resultant impacts on the
performance of the Group's businesses.
Macroeconomic Variable Cause Impact to JKH

GDP Growth
GDP Growth
(Rs.bn) The contraction in the overall economy Reduced activity following the outbreak of
was driven by a contraction across all the COVID-19 pandemic impacted most of
12,000 three sectors. Whilst the decline in the the Group businesses, particularly the Leisure
3.3
2.3 (3.6) Industrial and Agricultural sectors were industry group.
10,000
more pronounced at negative 6.9 per cent
8,000 Businesses across the Group recorded a
[CY2019: Increase of 2.6 per cent] and
6,000 negative 2.4 per cent [CY2019: Increase faster than expected rebound in business
6,118 6,255 6,135 of 1.0 per cent], respectively, the Services activity with the easing of restrictions, with
4,000
sector recorded a decline of 1.5 per cent near normalcy levels reached from the end of
2,000 2,798 2,873 2,662 CY2020 onwards.
[CY2019: increase of 2.2 per cent].
0 753 756 734
CY18 Consumption expenditure at current prices
CY19 CY20
Agriculture Services
recorded moderate growth at 2.1 per cent in
Industries GDP growth CY2020 [CY2019: 7.4 per cent]. Growth was
hampered due to restrictions in movement
Sri Lanka's economy contracted by 3.6 per cent in and subdued consumer spending in light
CY2020 [CY2019: 2.3 per cent growth].
of income uncertainty which resulted in
private consumption expenditure recording
lacklustre growth of 1 per cent whilst
Government consumption expenditure
recorded a 9.8 per cent growth in CY2020.
Inflation
Inflation
(%) Inflation continued to be contained to Inflationary pressures were particularly evident
10 mid-single digits in 2020/21, on the back of in the Consumer Foods industry group, where
subdued demand for non-essential goods price increases in some raw material exerted
8 and services. pressure on margins.
6 Year-on-year core inflation, based on NCPI,

which measures the underlying inflationary
4
pressures of the economy increased to 4.3
2 per cent in March 2021 from 3.2 per cent in
March 2020, due to a marginal increase in
0 non-food inflation.
November
March
April
May
June
July
September
October
December
January
February
March
August
The food category also witnessed

FY21 (CCPI) FY21 (NCPI) inflationary pressures in 2020/21 albeit
FY20 (CCPI) FY20 (NCPI) supported by administrative price control
Year-on-year headline inflation, based on the measures introduced by the Government to
NCPI, was 5.1 per cent in March 2021 [March maintain stable pricing.
2020: 7.0 per cent].

Macroeconomic Variable Cause Impact to JKH

Domestic Interest Rates
Domestic Interest Rates
(%) In response to the slowdown in economic The Group recorded an overall increase in
10
activity on the back of the COVID-19 finance income (excluding exchange gains
pandemic, the CBSL continued to follow its and losses), primarily driven by an increase in
9 expansionary monetary policy adopted in Group cash and cash equivalents, as discussed
the previous year. The CBSL, reduced the in detail in this section under Financial and
8 Standing Deposit Facility Rate (SDFR) and Manufactured Capital.
the Standing Lending Facility Rate (SLFR)
7 Subject to liquidity requirements and other
by 25, 50 and 100 basis points each in April,
May, and July 2020 to reach 4.50 per cent considerations, where possible, the Group
6
and 5.50 per cent, respectively. made a conscious effort to invest in medium-
5 term instruments given the downward trend
The CBSL also reduced the Statutory exhibited by interest rates.
Sep-20
Nov-20
Jan-21
May-20
Jul-20
Mar-20
Mar-21
Reserve Ratio (SRR) by 200 basis points to

2.00 per cent in June 2020. The Group's finance expense increased
Average Weighted Prime Lending Rate (weekly)
primarily on account of a significant increase in
AWPLR decreased to 5.75 per cent in March 2021 overall debt.
from 9.29 per cent in March 2020.
The 3-month treasury bill rate was 5.05 per cent
in March 2021 compared to 7.00 per cent in the
corresponding period.
Global Interest Rates

Global Interest Rates
(%) The Federal Reserve Open Market The Group's USD cash holdings increased as
1.6 Committee (FOMC) continued to maintain result of the USD 175 million facility obtained
1.4
the federal funds rate within a target range from the International Finance Corporation (IFC).
of 0-0.25 per cent during the year under
1.2
review. The Group entered into a hedge to mitigate the
1.0 Group's exposure to rate fluctuations for almost
0.8 The Financial Conduct Authority, ICE the entirety of the USD 175 million loan facility
0.6 Benchmark Administration, US Federal from IFC. The partial hedge of the USD 395 million
0.4 Reserve, and others confirmed the cessation syndicated loan facility for the 'Cinnamon Life'
0.2 of LIBOR quotes in GBP, EUR, CHF, JPY, and project continued during the year under review.
0.0 one-week and two-month USD LIBOR as of
March
April
May
June
July
August
September
October
December
January
February
March
November
31 December 2021 whilst all remaining USD

rate settings, including the three-month and
3-month USD LIBOR six-month tenors, will cease to be quoted
from June 2023.
3-month USD LIBOR decreased to 0.19 per
cent in March 2021, from 1.45 per cent in March 2020.
Exchange Rate
Exchange Rates
(LKR/USD) The LKR/USD exchange rate recorded a The depreciation of the Rupee had a positive
205 3 per cent depreciation in CY2020. The financial impact on the Holding Company,
exchange rate depreciated by a further 7 given its conscious strategy of maintaining a
200 per cent in the fourth quarter of 2020/21. sizeable USD cash holding.
CBSL interventions such as the supply of
195 In addition to implementing foreign exchange
foreign currency liquidity and execution of
short-term FOREX swaps, helped ease the exposure management strategies, the Group
190
pressure. endeavours to maintain, or where relevant,
185 create a 'natural hedge' to manage the volatility
of the foreign exchange markets. Unlike previous
180 years, the Leisure business in Sri Lanka had
March
April
May
June
July
August
September
October
December
January
February
March
November
some impact given the closure of the country's

borders for tourists in most parts of the year.
LKR/USD exchange rate
The exchange rate exposure arising from
The Rupee depreciated by 5 per cent to Rs.199.83 the 'Cinnamon Life' project is mitigated to
against the USD as at 31 March 2021, compared
an extent since the functional currency of
to its closing rate of Rs.189.91 per USD as at 31
March 2020. the project company, Waterfront Properties
(Private) Limited, is in USD.
37
CAPITAL MANAGEMENT REVIEW
The underlying essence of our business model

and business framework is to ensure sustainable
value creation for all stakeholders whilst ensuing
a resilient and agile business.
The key inputs of our value creation model are: FINANCIAL AND
Financial and Manufactured MANUFACTURED
Capital CAPITAL
With the onset of the COVID-19 pandemic,
Group performance in the year under review
was significantly impacted, particularly that
of the Leisure industry group which did not
demonstrate the same recovery momentum
Intellectual Capital Natural Capital as witnessed in all other key businesses
Key inputs
in the Group. Whilst the impact on overall
of our value
performance was more pronounced during
creation model
periods of lockdown, business momentum
has since recovered significantly across the
quarters, with Group businesses, barring
Leisure, recording an encouraging recovery
by the end of the calendar year 2020. In this
Social and Human Capital
light, whilst the ensuing discussion provides a
Relationship Capital
holistic view on the Group's performance and
key drivers during the year, where relevant,
The sections that follow, detail the means by which each form of Capital is utilised for the insight will be provided on the Group's
execution of the businesses' short, medium and long-term strategies towards generating performance excluding the distortionary
sustainable value to all stakeholders concerned. The sections also detail the performance of the impact of the Leisure businesses to better
Group, under each form of Capital. depict the underlying performance of the
Group.
In addition to the core operations of each of the business units, the Group makes a conscious,
strategic and collective effort to cater to wider societal needs, meaningfully enriching and Revenue
empowering the lives of the surrounding communities via John Keells Foundation (JKF), its
Group revenue recorded a 8 per cent decrease
corporate social responsibility (CSR) entity. The CSR initiatives of the Group represent how the
to Rs.127.68 billion during the year under review
Group's values, corporate culture and operations are intrinsically intertwined and connected to
[2019/20: Rs.138.96 billion]. Whilst challenges
social, economic, environmental and governance concerns. The Group's CSR initiatives are aligned
on the back of the COVID-19 pandemic
to national priorities, Sustainable Development Goals (SDGs) and principles of the UN Global
exerted pressure on revenue growth across
Compact to ensure a collective, targeted focus towards addressing key universal needs for holistic
the Group, the decrease primarily stemmed
development, focusing on the three dimensions of sustainable development - economic growth,
from the Leisure industry group given global
social inclusion and environmental protection.
travel restrictions and the closure of borders
in both Sri Lanka and the Maldives for most
The Group's CSR vision 'Empowering the Nation for Tomorrow' embodies social empowerment
parts of the year. Group revenue, excluding the
and sustainable environmental practices which are fundamental to sustainable growth. The
Leisure industry group increased marginally
Group's CSR initiatives entail medium to long-term, strategic and sustainable projects within a
to Rs.122.32 billion against the previous year
framework of six focus areas, namely, Education, Health, Livelihood Development, Environment,
[2019/20: Rs.121.36 billion].
Arts & Culture and Disaster Relief. Given the integrated nature of this Report, the Group's CSR
initiatives are discussed under the relevant form of Capital.
Revenue emanating from domestic sources
Further business-specific CSR initiatives are found in the Industry Group Review section of this Report and the was Rs.110.07 billion [2019/20: Rs.98.90 billion].
John Keells Foundation website (www.johnkeellsfoundation.com).

Whilst the impact on overall The revenue breakdown across industry groups inclusive of share of associate revenue, is as follows:
performance was more Revenue incl. Equity Accounted Investees (Rs.million) 2020/21 2019/20 %
pronounced during periods Transportation 26,584 33,439 (21)
of lockdown, business Consumer Foods 16,510 17,004 (3)
momentum has since Retail 70,229 64,762 8
recovered significantly across Leisure 5,374 17,754 (70)
the quarters, with Group Property 1,910 1,395 37
Financial Services 20,890 19,675 6
businesses, barring Leisure, Other, incl. Information Technology and Plantation Services 3,949 3,803 4
recording an encouraging Group 145,446 157,833 (8)
recovery by the end of CY2020. Group, excl. Leisure 140,071 140,079 (0)
For a industry group-wise analysis of performance, refer the Industry Group Reviews - page 66
Group revenue, inclusive of equity accounted
investees, decreased by 8 per cent to Rs.145.44
billion [2019/20: Rs.157.83 billion]. Excluding Composition of Revenue incl. Equity Accounted Investees
(%)
the Leisure industry group, the corresponding
48.3
figure stood at Rs.140.07 billion [2019/20: 50
41.0
Rs.140.08 billion].
40
Revenue from equity accounted investees at 30

21.2
Rs.17.77 billion, was a marginal decline against

18.3
14.4
the Rs.18.88 billion recorded in 2019/20. Whilst 20
12.5
11.4
11.2
10.8
revenue recognition of the 'Tri-Zen' residential

10
project and improved performance at Fairfirst
3.7
2.7
2.4
1.3
0.9
Insurance Limited positively contributed to 0
Transportation Consumer Foods Retail Leisure Property Financial Services Other, incl.
revenue, this was offset through a notable Information
reduction in revenue at Nations Trust Bank FY20 FY21
Technology
& Plantation Services
(NTB) and South Asia Gateway Terminals
(SAGT). Revenue at NTB was impacted by the
Earnings Before Interest Expense, Tax, Depreciation and Amortisation
slowdown in demand for credit, the sharp
reduction in interest rates and the impact of Group EBITDA decreased by 23 per cent to Rs.15.61 billion during the year under review [2019/20:
the moratorium loan portfolio whilst SAGT Rs.20.19 billion] mainly on account of the Leisure businesses. Excluding the Leisure industry group,
was impacted by lower volumes due to the Group EBITDA increased by 7 per cent to Rs.19.18 billion [2019/20: Rs.17.86 billion] demonstrating the
COVID-19 pandemic, mainly in the first quarter, strong recovery of the businesses and the generation of cash profits by the Group.
as well as a shift in the throughput mix given
import restrictions in the country. Note that EBITDA includes interest income and the share of results of equity accounted investees
which is based on the share of profit after tax but excludes the impact of exchange gains and
losses on its foreign currency denominated debt and cash, to demonstrate the underlying cash
GROUP REVENUE operational performance of businesses.
Rs.127.68bn Group EBITDA Reconciliation (Rs.million) 2020/21 2019/20 %

8%
2019/20: Rs.138.96 bn Group revenue excl. equity accounted investees 127,676 138,956 (8)
(-) Cost of sales 108,747 112,874 (4)
GROUP REVENUE EXCL. LEISURE (+) Other operating income 2,627 2,242 17
Rs.122.32bn (-) Selling and distribution expenses

(-) Administration expenses
4,761
12,928
5,519
13,143
(14)
(1)
1%
2019/20: Rs.121.36 bn (-) Other operating expenses 1,314 2,873 (57)
(+) Finance income 10,689 9,357 14
EBITDA
(+/-) Change in insurance contract liabilities (7,032) (5,617) 25
Rs.15.61bn (+/-) Change in fair value of investment property

(+) Share of results of equity accounted investees
(253)
4,159
573
4,466
(144)
(7)
23%
2019/20: Rs.20.19 bn
(+) Depreciation and amortisation 7,986 6,955 15
(-) Exchange gain 1,910 1,986 (4)
EBITDA EXCL. LEISURE
16,191 20,537 (21)
Rs.19.18bn (-) Adjustments relating to policyholders at UA*

Group EBITDA
582
15,609
349
20,188
66
(23)
7%
2019/20: Rs.17.86 bn
* Adjustments to arrive at the EBITDA solely attributable to the shareholders of the Group.
39
Composition of EBITDA In the current year, the adjustments on account

(%) of one-off impacts are not material and therefore
the variance between the EBITDA and recurring
35.4
40
EBITDA for the Group and industry groups
25.3
23.1
23.4
21.3
21.7
30
19.9
is not significant. Whilst the EBITDA of the
16.9
14.8
11.5
20
Retail, Financial Services and Other, including
6.6
(22.9)
10 Information Technology and Plantation Services
3.2
(0.1)
0 industry groups recorded an improvement,
-10 EBITDA was impacted by the below:
-20 yy Leisure – due to the impact of the COVID-19
-30 pandemic on global tourism and border
Information closures in Sri Lanka and the Maldives.
Technology
FY20 FY21 & Plantation Services yy Transportation – contraction in volume in
the Group's Ports and Shipping business,
In terms of the composition of EBITDA, the Retail industry group was the primary contributor with SAGT, mainly in the first quarter, and a
a 35 per cent contribution, followed by Financial Services and Transportation with a contribution of change in the throughput mix mainly due
23 per cent each. to disruptions in global trade, particularly in
India and China, as a result of the COVID-19
Fair Value Gains/Losses on Investment Property pandemic. The business also became
Fair value gains/losses on investment property (IP) were recorded at a loss of Rs.253 million in liable for income tax from September 2019
2020/21 [2019/20: gain of Rs.573 million], comprising of a loss of Rs.291 million at Property while onwards.
Other, including Information Technology and Plantation Services, Leisure and Consumer Foods yy Consumer Foods – muted volume growth
industry groups recorded marginal gains of Rs.18 million, Rs.16 million and Rs.3.9 million respectively. in the Frozen Confectionery business and
The fair value loss recorded at Property is mainly attributable to 'Crescat', given the closure of the a contraction in volumes in the Beverage
property for refurbishment. Note that fair value gains and losses on IP are non-cash items. business due to supply chain disruptions
caused by the lockdowns and dampened
Recurring EBITDA consumer sentiment on the back of the
The recurring performance analysis entails the removal of one-off impacts in order to demonstrate COVID-19 pandemic, mainly in the first and
the performance of the core operations of the businesses. To this end, fair value gains and losses third quarters of the financial year.
on investment property (IP) have been excluded for all businesses, with the exception of Property.
yy Property – subdued performance of the
As the Group's land banking strategy is aimed at monetising such assets in the medium-term, IP
mall operations due to the COVID-19
gains are reflective of the core operations of the Property industry group. As such, only IP gains
pandemic and impacts on fair value gains/
pertaining to industry groups other than Property, have been adjusted at a Group level.
losses on IP.
Recurring EBITDA for the year under review decreased by 22 per cent to Rs.15.57 billion, compared
For a detailed industry group-wise analysis, refer
to Rs.20.07 billion recorded in the previous year. Excluding the Leisure industry group, recurring the Industry Group Reviews - page 66
EBITDA increased by 8 per cent to Rs.19.16 billion [2019/20: Rs.17.76 billion]. The recurring EBITDA
breakdown for each of the industry groups are given below.
Depreciation and Amortisation
Recurring EBITDA (Rs.million) 2020/21 2019/20 % The depreciation and amortisation expense
for the year stood at Rs.7.99 billion, an increase
Transportation 3,610 4,375 (17)
of 15 per cent against the depreciation for
Consumer Foods 3,318 3,366 (1)
2019/20 at Rs.6.95 billion. The depreciation
Retail 5,523 5,108 8 and amortisation expense also includes the
Leisure (3,588) 2,306 (256) amortisation of lease liabilities as per SLFRS
Property (17) 641 (103) 16 - Leases.
Financial Services 3,645 2,988 22
Other, incl. Information Technology and Plantation Services 3,082 1,286 140 The increase in the depreciation and
Group 15,572 20,069 (22) amortisation expense primarily stems from the:
Group, excl. Leisure 19,160 17,763 8 yy Supermarket business, driven by an
increase in assets on account of the roll out
of 15 new outlets during the year.
The EBITDA of the Retail, Financial Services and Other,
yy Maldivian Resorts segment, stemming
including Information Technology and Plantation Services
from an increase in lease amortisation from
industry groups recorded an improvement. the new property 'Cinnamon Velifushi
Maldives' and 'Cinnamon Hakuraa Huraa
Maldives', given full year operation of the
resorts as opposed to the previous year.

INDUSTRY GROUP-WISE QUARTERLY PERFORMANCE
Given the unprecedented nature of the pandemic and the resultant volatility of business performance during the year, the
following provides an insight to the performance of the industry groups across the quarters and demonstrates the recovery
trajectory witnessed in Group businesses.
yy The Group businesses were significantly impacted in Q1 due to the lockdown measures implemented to mitigate the spread of the COVID-19
virus from March 2020 onwards.
yy Post the easing of restrictions from mid-May 2020 onwards, Group businesses, with the exception of Leisure, displayed a faster than
anticipated recovery momentum in Q2.
yy Whilst the second wave of the COVID-19 outbreak in early October 2020 caused a slowdown in business activity and dampened consumer
sentiment, the subsequent gradual easing of restrictions enabled the businesses across the Group to recover to near normal levels by the
end of Q3.
yy The recovery momentum continued during Q4, with Group businesses, with the exception of Leisure, demonstrating a strong performance,
particularly on the back of improved consumer sentiment.
Group Revenue Rs.million YoY % Total (Rs.million)

2020/21 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2020/21 2019/20 YoY %
Transportation 2,882 3,798 5,206 5,533 (45) (31) (17) (20) 17,418 23,949 (27)
Consumer Foods 2,883 4,786 3,621 5,220 (35) 14 (10) 20 16,510 17,004 (3)
Retail 12,292 17,409 19,832 20,696 (20) 9 14 30 70,229 64,762 8
Leisure 153 1,166 1,367 2,670 (95) (69) (72) (56) 5,356 17,599 (70)
Property 68 111 160 274 (55) (23) (0) 101 612 590 4
Financial Services 2,296 3,787 4,121 3,397 (7) 34 20 33 13,601 11,249 21
Other, incl. Information Technology
and Plantation Services 935 1,063 926 1,026 3 3 (8) 19 3,949 3,803 4
Group 21,508 32,120 35,231 38,816 (32) (4) (5) 5 127,676 138,956 (8)
Group EBITDA Rs.million YoY % Total (Rs.million)

2020/21 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2020/21 2019/20 YoY %
Transportation 395 929 930 1,356 (63) (16) (28) 47 3,610 4,375 (17)
Consumer Foods 487 953 605 1,276 (42) 30 (16) 15 3,321 3,408 (3)
Retail 502 1,373 1,696 1,952 (52) 34 8 32 5,523 5,108 8
Leisure (1,461) (1,187) (1,008) 84 (335) (1,163) (258) (96) (3,572) 2,327 (253)
Property (29) (12) 14 10 (162) (128) (57) (98) (17) 641 (103)
Financial Services 537 652 1,300 1,156 23 16 12 39 3,645 2,988 22
Other, incl. Information Technology and
Plantation Services 371 608 748 1,373 (24) 39 242 606 3,100 1,340 131
Group 802 3,316 4,285 7,206 (78) (18) (24) 3 15,609 20,188 (23)
For a detailed industry group-wise analysis refer the Industry Group Reviews - page 66
41
Finance Income Finance expense incurred under the

Group finance income stood at Rs.10.69 billion during the year under review, an increase of 14 per syndicated project development facility
cent [2019/20: Rs.9.36 billion], the composition of which is given in the table below. of 'Cinnamon Life' is capitalised as work-
in-progress, in accordance with the Group
Finance Income (Rs.million) 2020/21 2019/20 accounting policy, and in keeping with
accounting standards, under other non-
Interest income from life insurance policy holder funds at UA 5,020 4,445
current assets.
Interest income of Group, excluding UA 3,596 2,600
Other finance income 2,073 2,313 The interest cover of the Group, excluding
Total 10,689 9,357 unrealised losses on UA's equity portfolio,
stood at 1.8 times in comparison to 4.4 times
yy Interest income associated with UA of Rs.5.02 billion [2019/20: Rs.4.45 billion], net of related in 2019/20, primarily due to the negative
costs, is classified under operating segment results on the basis that the interest income from impact on profits due to the pandemic. The
life insurance funds is considered operational income. movement in the interest coverage stems
primarily from the 41 per cent decline in EBIT
yy The interest income of the Group, excluding UA, increased to Rs.3.60 billion [2019/20: Rs.2.60
and a 48 per cent increase in finance expense,
billion], owing to higher cash and cash equivalents at the Holding Company on account of the
as outlined in the previous section.
drawdown of the USD 175 million term loan facility from IFC. While this reflects an increase in
interest income on a 'gross' basis, the related interest expense will be recorded under finance
expense and therefore, not have a material 'net' impact. Finance Expense and Interest Coverage
(Rs.mn) (times)
yy The decrease in other finance income to Rs.2.07 billion is primarily attributable to the decrease
in the exchange gain on the Company's foreign currency denominated cash holdings to Rs.1.64 5,000 60
52.8 53.4 6.9 4.4 1.8
billion as compared against the previous year [2019/20: Rs.1.96 billion]. 50
4,000
Further details on finance income can be found in the Notes to the Financial Statements section of 40
3,000
this Report - page 234 30
2,000
20
Finance Expense
1,000 10
The finance expense, which includes interest expenses of the Group, increased by 48 per cent to
2,635
3,105
4,395
521
436
Rs.4.67 billion, compared to Rs.3.17 billion recorded in 2019/20. The increase in total debt level 0 0
of the Group including lease liabilities, by Rs.72.00 billion to Rs.172.90 billion [2019/20: Rs.100.91 FY17 FY18 FY19 FY20 FY21
billion] primarily contributed to the increase in finance expenses. Finance expense Interest cover
The key reasons that contributed to the increase in finance expense are:
yy Supermarket business – due to funding obtained for the roll out of new outlets. Finance expense incurred
yy Holding Company – on account of obtaining a long-term loan facility of USD 175 million from IFC. under the syndicated
yy Leisure industry group – given the securing of multiple facilities in order to better navigate project development
through the challenges of the COVID-19 pandemic. facility of 'Cinnamon Life'
is capitalised as work-in-
In terms of composition, the largest contributor to finance expense was the Retail industry group,
progress, in accordance
accounting for 36 per cent of total finance expense, followed by Other, including Information
Technology and Plantation Services and Leisure at 27 per cent and 26 per cent, respectively. with the Group accounting
policy, and in keeping with
Composition of Finance Expense accounting standards,
(%)
under other non-current
assets.
53.8
60
50
36.0
40
27.4
25.6
30
21.2
20
10.6
7.3
5.9
10
4.2
3.2
1.9
1.7
1.0
0.4
0
Information
Technology
FY20 FY21 & Plantation Services

Taxation
PAT
The Group tax expense decreased by 44 per cent to Rs.1.49 billion during the year under review
[2019/20: Rs.2.66 billion]. The Group tax expense primarily comprises of a current tax charge of
Rs.2.17 billion and a deferred tax reversal of Rs.793 million. Rs.3.95bn
59%
2019/20: Rs.9.74 bn
The effective tax rate (ETR) on Group profits increased to 27 per cent [2019/20: 21 per cent].
yy The decrease in the tax expense is primarily attributable to the subdued performance of Group PAT EXCL. LEISURE
Rs.11.55bn
businesses, particularly the Leisure industry group.
yy Although PBT of the Life Insurance business remained steady against the previous year, the
2%
business recorded a higher tax expense in 2020/21 which impacted profitability. This was 2019/20: Rs.11.29 bn
driven by:
yy An increase in the tax expense as a result of an expiry of claimable periods.
yy An impairment on notional tax credits of the business. Non-Controlling Interests (NCI)
PAT attributable to shareholders with NCI
Other, including Information Technology and Plantation Services, Financial Services and Retail were
stood at a loss of Rs.821 million in 2020/21
the highest contributors to the Group tax expense with Rs.935 million, Rs.863 million and Rs.249
primarily on account of lower profits in the
million respectively.
Leisure businesses, in which the Group owns
For further details on tax impacts, refer the Notes to the Financial Statements section of
effective stakes of ~80 per cent. A decline
this Report - page 237 in the profitability of the Group's 90 per
cent owned insurance business, UA, also
Profit After Tax contributed to the drop in PAT attributable
to NCI.
The Group profit after taxation (PAT) stood at Rs.3.95 billion for the year under review, a decrease of
59 per cent [2019/20: Rs.9.74 billion]. Excluding the Leisure industry group, Group PAT was Rs.11.55
However, the impact was partially offset by
billion [2019/20: Rs.11.29 billion], an increase of 2 per cent against the previous year.
profitability at Ceylon Cold Stores PLC, which
also includes the Supermarket business.
As indicated in the graph below, the highest contributors to Group PAT were the Transportation,
Financial Services, Other, including Information Technology and Plantation Services and Consumer
PAT Attributable to Equity Holders of
Foods industry groups, with contributions of Rs.3.25 billion [2019/20: Rs.3.96 billion], Rs.2.50 billion
[2019/20: Rs.2.22 billion], Rs.2.36 billion [2019/20: Rs.2.06 billion] and Rs.2.16 billion [2019/20: Rs.1.64 the Parent (Net Profit)
billion], respectively. PAT attributable to equity holders of the Parent
decreased by 49 per cent to Rs.4.77 billion
Excluding fair value gains/losses on investment property, as discussed previously, the recurring [2019/20: 9.41 billion]. The net profit margin of
Group PAT decreased by 59 per cent to Rs.3.91 billion [2019/20: Rs.9.62 billion]. the Group decreased to 3.3 per cent from 6.0
per cent in the previous year. The recurring net
Composition of Group Profit After Tax profit attributable to equity holders decreased
(%) by 49 per cent to Rs.4.74 billion [2019/20:
Rs.9.33 billion], whilst the recurring net profit
82.2
63.2
100
59.6
54.6
margin of the Group decreased to 3.3 per cent,

40.7
39.7
22.8
(192.3)
21.2
16.9
(15.9)
50
11.0
against the 5.9 per cent in 2019/20.

(7.0)
3.3
(50) Net Profit and Net Profit Margin

(Rs.mn) (%)
(100)
25,000 18
(150)
15.3 16
(200) 20,000 13.6 14
Information 9.3 12
Technology 15,000
FY20 FY21 10
& Plantation Services
6.0 8
10,000
6
The breakdown of Group PAT, between PAT attributable to equity holders and non-controlling 3.3 4
5,000
21,021
14,254
16,275
interest (NI) are as follows:

9,414
4,772
2
0 0
Rs.million 2020/21 2019/20 % FY17 FY18 FY19 FY20 FY21
PAT attributable to equity holders 4,772 9,414 (49) Net profit Net profit margin
Non-controlling interest (NCI) (821) 327 (351)
Group PAT 3,951 9,741 (59)
43
Financial Position
Assets Equity and Liabilities
PERFORMANCE OF THE (Rs.mn) (Rs.mn)
HOLDING COMPANY
71,705
172,433
Rs.million 2020/21 2019/20 57,326
125,241 222,102
100,080 91,220 135,894 57,557
Revenue 1,637 1,462 68,408 75,881
Dividend income 8,346 6,368 60,355 16,830 26,872 26,072
Finance income 4,617 3,822 203,362 243,295 273,141 226,157 216,852 204,287
Finance expenses (1,245) (237)
Profit before tax 11,367 9,254 363,797 436,944 536,794 536,794 436,944 363,797
Profit after tax 10,566 8,640 FY19 FY20 FY21 FY21 FY20 FY19
Property, plant and equipment, leasehold rentals paid in Shareholders' funds

yy The increase in revenue is primarily advance, investment property and other non-current assets Non-controlling interests
Investments in subsidiaries, associates and non-current Non-current liabilities
on account of higher commercial
financial assets Current liabilities
fees for the data analytics services Current assets, deferred tax assets and intangible assets
rendered by OCTAVE - the Data
and Advanced Analytics Centre of
INSIGHTS
Excellence of the Group.
yy Dividend income received from the USD 175 million long-term financing arrangement with the International Finance
businesses of the Group recorded Corporation (IFC)
a 31 per cent increase, particularly In June 2020, the Holding Company entered into a long-term financing agreement with IFC
driven by the Ports and Shipping for USD 175 million to support funding of the Holding Company's investment pipeline. This
sector. Whilst dividends payable in facility is IFC's largest investment to-date in Sri Lanka.
March 2020 were deferred at the
time given the unprecedented The key features of the financing facility are as follows:
nature of the COVID-19 pandemic to yy Rate basis: 6-month LIBOR plus margin of 380 basis points.
ensure better liquidity positions for yy Step-down pricing mechanism: A step-down pricing mechanism to a margin of 355 basis
the businesses, this was subsequently points by March 2024.
up-streamed in 2020/21 upon
yy Tenor: Ten-year tenor till June 2030.
recovery of business performance.
yy Grace period: Four years with capital repayments commencing in December 2024.
yy Finance income, which comprises yy Proceeds will primarily be utilised to fund the Group's expansion of its Supermarket
of both interest income and business, recent investments in hotels in the Maldives and Sri Lanka and for general
exchange gains on the Group's USD corporate investments.
denominated net cash balance,
recorded an increase of 21 per cent, This facility is envisaged to afford the Group the flexibility and agility to fund its investments
primarily due to an increase in the in an optimal manner whilst providing additional support to the Group's liquidity position
interest income by 62 per cent to considering the extended tenor and grace period before capital repayments commence.
Rs.2.96 billion compared to Rs.1.83
billion recorded in the previous year. Whilst the entirety of the loan was drawn down during the year under review resulting in a
This was mainly on account of an steep increase in debt at the Holding Company, the loan did not impact net debt since the cash
increase in cash and cash equivalents balance was also retained at a Holding Company level. The Company also entered into a hedge
in lieu of the USD 175 million long- to fix the interest rate, covering USD 158 million of the loan, thereby eliminating a majority of the
term loan facility from IFC. facility's exposure to interest rate fluctuations. At present, there is no foreign exchange translation
risk on the loan since the cash is retained in foreign currency at the Holding Company.
yy Finance expense, which comprises of
both interest expense and exchange
losses on USD denominated net Group Assets
borrowings, increased by 425 per Group's total assets as at 31 March 2021 stood at Rs.536.79 billion, an increase of Rs.99.85 billion
cent owing to an increase in interest [2019/20: Rs.436.94 billion], mainly on account of an increase in cash and short-term investments
expense, due to the aforementioned at the Holding Company and an increase in non-current financial assets at UA.
loan facility from IFC and other short-
term facilities and overdrafts. Cash in hand and at bank, short-term investments and deposits with a maturity between 1 and
3 years held at the Holding Company increased to Rs.105.43 billion [2019/20: Rs.51.79 billion] on
account of proceeds from the USD 175 million long-term loan facility from IFC at the Holding
Company.

Working Capital/Liquidity Cash Flow

Rs.million 2020/21 2019/20 % Cash and cash equivalents in the Statement of
Cash Flows comprise of cash and short-term
Current assets 166,491 121,050 38 investments with a maturity of three months
Current liabilities 71,705 57,326 25 or less, and net of outstanding bank overdrafts.
Working capital 94,786 63,724 49 On this basis, as at 31 March 2021, cash and
cash equivalents increased by Rs.24.31 billion, to
Current Assets: The increase in current assets is primarily driven by an increase in cash and short- Rs.33.07 billion.
term investments.
yy Net cash flow from operating activities
reflected an inflow of Rs.13.82 billion
Current Liabilities: Current liabilities recorded an increase of 25 per cent, primarily owing to an increase
for 2020/21, primarily on account of an
in trade and other payables at the Office Automation business due to current import regulations
increase in trade and other payables, other
which stipulate the need to obtain 180 days of credit and deferred payment terms on a cash-backed
non-current liabilities and interest income.
basis, which was partially offset by a decrease in bank overdrafts in the Supermarket business by
Rs.4.22 billion due to a re-profiling of the short and long-term debt portfolio. yy Net cash flow from investment activities
reflected an outflow of Rs.44.94 billion,
primarily due to an increase in short-term
INSIGHTS – LOOKING FORWARD
investments with a maturity of more than
As planned at the outset, the back-ended final payment of the syndicated loan of 'Cinnamon three months, at the Holding Company.
Life' falls due in 2022/23 and the Group is already in discussion to refinance a component of yy Net cash from financing activities was
this loan as per its funding strategy, whilst utilising the proceeds from the sale of apartments an inflow of Rs.55.43 billion, primarily on
and cash reserves to settle part of the loan. Given this, a notable increase in current liabilities account of borrowings at the Holding
may be witnessed from the third quarter of 2021/22 until such time the new financing Company and at 'Cinnamon Life'.
arrangement is reflected in the financial statements.
Leverage and Capital Structure
The ensuing details the sources by which the
total assets of the Group as at the period end,
were funded.
ENSURING FINANCIAL RESILIENCE AMIDST COVID-19
Given the unprecedented challenges and operating conditions arising from the COVID-19
pandemic, in March 2020, Group businesses evaluated the resilience of the businesses under Total assets of Rs.536.79 billion as at
multiple scenarios, including extreme operating conditions. The businesses continued to 31 March 2021
proactively evaluate their operational performance and financial health during the year
under review with many measures implemented from March 2020 onwards.
Funding Channels
yy Adopted weekly dashboards, which cover financial and non-financial KPIs and revised
targets, including monitoring of weekly cash and collections targets.
Shareholder funds
yy Established 'cash war rooms' and 'spend control towers' to critically review each spend 42%
item, prioritise payments, and impose clear reporting metrics. Although such initiatives
were institutionalised primarily in response to the COVID-19 pandemic, the Group Non-controlling interest
continued to implement select measures to ensure an agile, efficient and productive 3%
business model.
Long-term funding/creditors
yy A freeze on all non-essential capital expenditure.
41%
yy Enforced stringent expense control measures, including a reduction in executive staff
remuneration ranging from 5 to 60 per cent across the Group. Full remuneration was Short-term funding/creditors
reinstated from July 2020 onwards, in tandem with the recovery in performance. 13%
yy Where relevant, Group companies applied for relief measures extended by the
Government and Central Bank which eased the financial position further.
TOTAL ASSETS
Proactive planning and execution of the aforementioned measures enabled the business in
better navigating through these unprecedented challenges.
Rs.536.79bn
23%
Refer Outlook for a detailed discussion - page 134 2019/20: Rs.436.94 bn
45
Group Debt/Net Debt translates to ~71 per cent of total debt [2019/20: 65 per cent]. It is pertinent to note that the
Group debt (excluding lease liabilities) exchange rate exposure arising from the 'Cinnamon Life' project is mitigated to an extent as the
amounted to Rs.147.20 billion compared to functional currency of Waterfront Properties (Private) Limited, its project company, is USD. Similarly,
Rs.79.61 billion in 2019/20, while net debt at present, there is no foreign exchange translation risk on the IFC loan since the cash is retained in
increased to Rs.48.71 billion compared to the foreign currency at the Holding Company.
Rs.34.07 billion in 2019/20.
Cash and Cash Equivalents
Although Group debt increased significantly Group cash and cash equivalents as at 31 March 2021 stood at Rs.105.43 billion against Rs.51.79
to Rs.147.18 billion, the net debt position of billion in 2019/20; the increase is on account of the reasons outlined previously under the 'Cash
the Group was Rs.77.16 billion due to the Flow' section. Group cash and cash equivalents comprise of Rs.19.43 billion as cash in hand and at
significant cash balances held at the Holding bank, Rs.69.26 billion under short-term investments, and Rs.16.73 billion in deposits with a maturity
Company level. This is largely due to the between 1 and 3 years held at the Holding Company. It is pertinent to note that of this, the life fund
impact on Group debt due to the drawdown at UA amounts to Rs.3.47 billion whilst the restricted regulatory fund at UA amounts to Rs.3.38 billion.
of the IFC loan although there is no impact on
net debt since the cash balance is retained at In terms of the composition of the liquid assets of the Group, Other, including Information
the Holding Company, as outlined previously. Technology and Plantation Services accounted for 67 per cent of cash and cash equivalents, of which
a majority of assets are in the Holding Company, followed by the Financial Services industry group.
The increases in Group debt were primarily
from Other, including Information Technology 2020/21 2019/20
and Plantation Services, Property and Leisure
industry groups with additions of Rs.44.86 Current ratio (times) 2.3 2.1
billion, Rs.17.54 billion and Rs.4.71 billion, Quick ratio (times) 1.6 1.2
respectively. The increase in Group debt, Working capital (Rs.million) 94,786 63,724
excluding leases, are mainly attributable to the Asset turnover (times) 0.3 0.4
following: Capital employed (Rs.million) 415,891 344,631
Total debt* (Rs.million) 147,197 79,615
yy Holding Company - Debt drawdown of
Net debt (cash)* (Rs.million) 48,709 34,075
Rupee and Dollar facilities, in line with the
Debt / equity ratio* (%) 60.6 32.7
planned funding strategy of the Group. This
Net debt (cash) to equity ratio* (%) 20.0 14.0
includes the full drawdown of the USD 175
Long-term debt to total debt* (%) 80.8 64.0
million long-term loan facility from IFC.
Debt / total assets* (%) 27.4 18.2
yy Funding of the ongoing construction of Liabilities to tangible net worth (times) 1.24 0.81
'Cinnamon Life', resulting in an incremental Debt / EBITDA* (times) 9.4 3.9
debt drawdown of Rs.17.61 billion during Net debt / EBITDA* (times) 3.1 1.7
the year.
*Excludes lease liabilities.
yy Incremental borrowings of Rs.3.11 billion
at the Supermarket business, to fund the Key indicators such as the net debt/equity ratio indicate the Group's ability to fund its investment
expansion of outlets and the proposed pipeline, as and when required. While the debt and net debt/EBITDA ratios have deteriorated, it
distribution centre. should be noted this is largely due to the impact on EBITDA due to the pandemic and this should
revert to normalised levels as the recovery momentum on earnings continue.
Both Group debt and net debt excludes lease
liabilities recorded from the adoption of SLFRS It should be noted that a portion of the cash reserves of the Group is earmarked for equity
16 – Leases. Lease liabilities as at 31 March commitments of the 'Cinnamon Life' project, including re-financing of the loan, and other
2021 stood at Rs.25.71 billion, a 21 per cent investments such as the West Container Terminal project. The Group is confident of its ability
increase against last year [2019/20: Rs.21.29 to fund projects, if feasible, and as required, thereby optimising equity returns in the long run.
billion]. Although the current liquidity position of the Group creates space to undertake current and
future investment commitments, the Group will continue to take proactive steps with a view
Where businesses have foreign currency of maintaining a strong balance sheet, particularly considering the volatile macroeconomic
denominated income, borrowings in foreign environment due to the ongoing pandemic.
currency are obtained to take advantage
of the comparatively lower cost of foreign
Statement of Changes in Equity
currency debt. This strategy has been
practiced in the Leisure industry group, in Total equity of the Group as at 31 March 2021 stood at Rs.242.99 billion, [2019/20: Rs.243.72 billion].
particular, where foreign currency receipts are The decrease was primarily in lieu of a decrease in NCI during the year on account of an increase
regularly monitored to proactively evaluate in the Group stake at Vauxhall Land Developments Private Limited, although partially offset by a
the borrowing capacity of the business. profit after tax of Rs.3.95 billion and other comprehensive income of Rs.6.34 billion.
Currently, ~Rs.104.40 billion of overall debt
For a discussion on the ROCE and ROE of the Group, refer Strategy, Resource Allocation and Portfolio
is denominated in foreign currency, which
Management - page 149

NATURAL CAPITAL
The Group strongly believes that a sound Natural Capital management strategy is a vital component of long-term sustainable value creation. As such,
the Group has in place a comprehensive environmental management system which focuses on energy conservation, carbon footprint reduction,
optimisation of water usage, efficient waste management and conservation of biodiversity, as discussed in detail in the ensuing sections.
Priority SDGs under Natural Capital

2025 SUSTAINABILITY GOALS
Related SDG focus areas the Group is Key highlights for the year:
As noted in the JKH Annual Report
working towards:
2019/20, the Group has further
7. AFFORDABLE AND CLEAN ENERGY 19% of the Group's strengthened its commitments to its
Continuing to increase the amount of renewable energy energy is from renewable Natural Capital management strategy by
utilised and generated in the Group's energy mix. sources.
establishing a new set of sustainability
12. RESPONSIBLE CONSUMPTION AND 1,113 GJ of energy saved goals, in furtherance of the previous
PRODUCTION through energy efficiency 2020 Sustainability Goals, to be achieved
Conserving energy by adopting lean energy and other initiatives at by 2025. These new goals, which are
management practices and efficient alternatives. businesses. established at either business unit or
Optimising water usage by implementing process
Reduction of 6,269 MT in
sector level, have been extended to
efficiency improvements and awareness creation. include contemporary environmental
carbon footprint through
Promoting reuse and recycling of waste alongside issues concerning renewable energy and
energy saving initiatives.
responsible waste disposal.
plastic reduction in additions to energy
13. CLIMATE ACTION 28% of treated water and water related initiatives. This exercise,
is recycled and reused
Monitoring and managing the Group's carbon particularly focused on sectors which
footprint and adopting alternatives to fossil fuel to minimise freshwater
extraction. account for the highest level of natural
where possible.
resource usage, was expanded to include
14. LIFE BELOW WATER John Keells Foundation new companies this year.
Conservation of biodiversity and preservation of in collaboration with Ruk
marine habitats. Rakaganno will embark
on a four year project
15. LIFE ON LAND to reforest 20 hectares Energy and Carbon Footprint
Conservation of biodiversity and sustainable use of of degraded land in the During the year under review, the total energy
natural resources. Sinharaja forest. consumption of the Group was 698,154 GJ
[2019/20: 811,426 GJ] which was derived from
Note: Lockdowns, lower levels of operational activity in select sectors and remote working arrangements on the back
non-renewable sources such as diesel, petrol,
of the COVID-19 pandemic, distort reporting metrics for 2020/21 in varying degrees. Readers are advised to read the
quantified numbers in conjunction with disclosures alongside, as applicable. furnace oil, LPG and jet fuel, renewable energy
sources and the national grid. The notable
Three-year performance indicators: reduction in energy consumption during the
year under review was primarily driven by
2020/21 2019/20* 2018/19
lower levels of operational activity, particularly
Energy consumption: non-renewable sources (GJ) 1 216,253 298,146 367,016 in the Leisure and Transportation industry
Energy consumption: non-renewable sources (GJ) per groups due to the impact of COVID-19.
Rs.million of revenue 1.70 2.13 2.68
Energy consumption: renewable sources (GJ) 2 132,706 119,387 105,952
Energy consumption: renewable sources (GJ) per Rs.million
of revenue 1.04 0.85 0.77 The Group has in place a
Purchased energy: national grid 3 349,195 393,893 376,013 comprehensive environmental
Purchased energy: national grid (GJ) per Rs.million of revenue 2.75 2.82 2.75 management system
Total energy consumption (1) + (2) + (3) 698,154 811,426 848,931
Direct greenhouse gas emissions - Scope 1 (MT) 15,894 22,244 27,510
which focuses on energy
Indirect greenhouse gas emissions - Scope 2 (MT) 66,114 74,577 71,192 conservation, carbon footprint
Total carbon footprint (MT) 82,009 96,821 98,695 reduction, optimisation
Total carbon footprint (MT) per Rs.million of revenue 0.64 0.69 0.72 of water usage, efficient
Greenhouse gas emissions from combustion of biomass 10,535 9,792 10,107
Water withdrawal (m3) 1,677,672 1,896,084 1,798,465 waste management and
Water withdrawal (m3) per Rs.million of revenue 13.19 13.57 13.14 conservation of biodiversity.
Water discharge (m3) 1,091,384 1,155,698 1,137,386
Volume of hazardous waste generated (MT) 279 298 382
Volume of non-hazardous waste generated (MT) 6,484 7,462 7,925
Non-hazardous waste recycled/reused by Group companies
and through 3rd party contractors (%) 22 37 46
Significant environmental fines Nil Nil Nil
* 2019/20 has been restated
47
NATURAL CAPITAL
Notwithstanding the impacts from the COVID-19 pandemic, the Group continued to place
emphasis on replacing its national grid and non-renewable energy with renewable energy usage,
thereby reducing the impact on the Group's carbon footprint. To this end, significant investment in
Carbon footprint reduction
solar energy was made by the Supermarket business, with 10 outlets installing solar panels during from renewable energy
the year, bringing the total number of solar powered outlets to 66. The Consumer Foods industry and initiatives
group also undertook investments in solar energy at its factories.
Tea Smallholder Factories PLC (TSF) fulfilled 69 per cent of its energy requirement through
2020/21: 6,269 MT
renewable energy sources, such as biomass purchased from surrounding communities, thereby 2019/20: 7,419 MT
contributing to only 2 per cent of the Group's carbon footprint. Such practices enable the Group to
reduce its environmental impact and operational costs, whilst also providing means of livelihood
for surrounding communities. Carbon Footprint by Energy Type
(%)
11 3
Renewable energy usage 14
132,706 GJ Contributed towards:
2019/20: 119,387 GJ 15% in carbon footprint
19% of Group energy usage

2019/20: 15%
81
Renewable Energy through Solar Power LPG Diesel

(GJ) Petrol Jet fuel
Furnace oil Electricity
35,000
30,000 Similar to the previous year, the main
25,000 contributor to the Group's carbon footprint
20,000 was electricity from the national grid, followed
15,000 by diesel, furnace oil, LPG, petrol and jet fuel.
Given that Sri Lanka's national grid is hydro-
10,000
power based, the resultant carbon footprint
5,000
is lower in contrast to countries producing
0 power exclusively through fossil fuels.
Plantation Consumer Leisure Retail
Services Foods The Group continues to increase investments in
2019/20 2020/21 solar energy. The carbon footprint per Rs.million of
revenue is on a declining trend, signifying
As depicted below, the Leisure, Consumer Foods and Retail industry groups were the largest the Group's commitment towards reducing
consumers of energy, accounting for over 90 per cent of the energy consumed and 91 per cent of its carbon footprint.
the carbon footprint of the Group.
(MT CO2 eq)
Energy Consumption by Industry Group
(GJ ’000) 1.0
300 0.8
250 0.6
200
0.4
150
0.2
100
50 0.0
0
Information
Technology ENERGY CONSERVATION EFFORTS
FY19 FY20 FY21 & Plantation Services
Group companies saved ~ 1,113 GJ,

Further details on these initiatives are found in the Industry Group Review section of the through various energy conservation
Report - page 66 initiatives.

The Group seeks to fulfil part of its water requirement from green water sources through rainwater
harvesting and reuse of treated water, where feasible. Given the nature of operations, the Leisure,
Consumer Foods, Retail and Property industry groups account for the highest proportion of water
ADOPT A TREE PROJECT consumed, with over 90 per cent of the Group's water consumed.
As a part of the ongoing environmental
sustainability drive, 119 kumbuk saplings Water Withdrawn by Industry Group
were distributed free-of-charge among (m3 000)
Group employees. The survival rates and

1,000
growth of these plants are monitored
through a digital application. This was 800
initiated by an employee at 'Cinnamon
600
Lakeside Colombo' who extracted
saplings from a tree at the hotel premises. 400
This project is a testament to Group
employees' passion and enthusiasm 200
towards environmental conservation.
0
Information
Technology
FY19 FY20 FY21 & Plantation Services
The breakdown of Group water usage is further classified based on fresh water (less than 1,000
total dissolved solids) and other water usage (more than 1,000 total dissolved solids) as shown
below.
Water Withdrawal by Source Water Withdrawn by Category

(%) (m3 000)
15.5 800
700
600
500
43.1
400
31.4
300
200
100
10.0 0
Water Management Surface Ground Sea Third party
Surface water Sea water
water water water water
The Group continues to monitor and Ground water Third party water -
municipality Fresh water Other water
measure usage from all sources such as
ground water, inland surface water bodies,
oceans, and pipe-borne water from the
National Water Supply and Drainage Board.
All water withdrawn by the Group is from
non-water stressed areas.
Water withdrawn Contributed

1,677,672 m 3 towards:
2019/20: 1,896,084m3 12%

reduction
in water
33% withdrawn
of water treated
28%
of treated water is recycled
Effluent Treatment Plant at 'Cinnamon Citadel Kandy'.
49
NATURAL CAPITAL
The Group reported a reduction in Waste Management

water usage per Rs.million of revenue. Total waste generated by the Group recorded a decline primarily due to the lower levels of activity
(m )
3 in the Leisure industry group. Of the total waste generated, 279 MT was classified as hazardous
waste and disposed of through specialised third-party contractors. 22 per cent of the non-
20 hazardous waste generated was recycled or reused by the Group's business units through selected
third-party contractors. The Leisure, Consumer Foods and Retail industry groups accounted for
15 over 90 per cent of the waste generated by the Group.
10 Further details of how such waste was disposed of, reused and recycled are available in the Industry Group
Review section of the Report along with the plastic reduction and landfill waste reduction goals set by select
businesses for 2025 - page 66
5
Waste Generated by Industry Group

0 (kg '000)
3,500
Where feasible, the Group makes concerted 3,000
efforts to reduce its water requirement by 2,500

recycling treated effluent and bringing it to 2,000
stipulated levels for reuse. The Group ensures 1,500
compliance with regulatory standards, as per
1,000
relevant Environmental Protection Licenses (EPL)
500
when returning such water to the environment.
0
Information
Technology
Water Discharge by Method FY19 FY20 FY21 & Plantation Services
(%)
0.9
17.0 Non-hazardous Waste Disposal by Method Waste by Composition
(%) (%)
11.3
25.4
7.7
40.7 0.2
30.7 2.2
14.1
3.4
0.2
10.7 0.6
61.6 63.5 2.0
Discharged to surface water 5.1 2.7
Discharged to ground water
Discharged to sea
Discharged to third party: municipality Reuse Recovery Deep well injection Organic Non-hazardous metal
Discharged to third party: provided to another organisation Recycling Incineration Landfill Paper/carboard Glass/ceramic
Composting Plastic/ polythene Other hazardous
E-waste Other non-hazardous
* All hazardous waste generated was disposed through Hazardous metal
During the period under review, the Group recycling.
discharged 1,091,384 cubic meters of
effluent, all of which were discharged to Continued efforts towards waste reduction
non-water stressed areas and categorised as and lower operational activity due to
fresh water (less than 1,000 total dissolved COVID-19 restrictions saw waste generated
solids). 33 per cent of the water was treated per Rs.million of revenue declining.
through on-site sewage treatment plants at
various operational locations prior to being (MT)
discharged, whilst 28 per cent of treated water

0.10
was completely recycled. Such water was
utilised for general cleaning and gardening. 0.08
A detailed discussion of water withdrawal and 0.06

discharge by industry group, as well as water
0.04
saving initiatives and water reduction goals
committed to be achieved by 2025, can be found
0.02
in the Industry Group Review section of the
Report - page 66 Biogas digester used to generate energy from 0.00
food waste. FY17 FY18 FY19 FY20 FY21

ZERO WASTE DAY
'PLASTICCYCLE' SOCIAL ENTREPRENEURSHIP INITIATIVE This initiative, which is aimed at

discouraging employees from bringing
Over 250 collection points island-wide ~330,00 PET bottles single-use plastic to work, was continued
since its inception in 2017/18 (~11 MT of recyclable plastic waste) with a renewed emphasis to reduce waste
collected in 2020/21 streams amongst employees working
remotely. Suggestions to minimise waste
at home, information on alternatives and
The Group's Social Entrepreneurship Project – 'Plasticcycle' remains committed to its vision
facts relating to waste and best practices
of being a catalyst in significantly reducing plastic pollution in Sri Lanka. 'Plasticcycle' aims to
were communicated to employees via
drive change through three key areas of focus - creating awareness, supporting responsible
online platforms.
disposal and promoting recycling.
Creating awareness in a post COVID-19 world

In response to an unprecedented increase in the consumption of single-use plastic, driven
by an adoption of various health and safety measures in light of COVID-19, 'Plasticcycle' Waste generated
focused on various digital initiatives concentrated on creating awareness on sustainable
disposal of plastic waste. To this end: 6,763 MT
2019/20: 7,760 MT
yy Commuters entering the Outer Circular Highway and Southern Expressway were
encouraged to drop off their waste in any of the 'Plasticcycle' bins placed at the exits.
yy Customised webinars and videos featuring renowned industry experts were made
22%
of waste recycled or used
available to school children through social media platforms.
yy 'Code Green-Agent of Change' was launched across the Group to encourage employees 259
and their families to practice responsible disposal of plastics through the use of 'eco- 'Plasticcycle' bins island-wide
bricks' and other recycling techniques. 421 eco-bricks and 163 kg of recyclable plastic
waste was collected and handed over to recyclers through this initiative.
CSR Environmental Initiatives
Supporting responsible disposal
Given the Group's commitment to conserving
yy Entered into a partnership with Hemas Manufacturing Private Limited to place 30 large the environment for future generations, the
'Plasticcycle' bins across the Colombo District. Group makes a conscious and collective effort
yy 47 bins were placed at the Southern Expressway exit points, in collaboration with to protect and promote environmental and
'Cinnamon Wild Yala' and Ceylon Cold Stores PLC, increasing the total number of bins biodiversity conservation through its social
placed across the country to 259 bins. responsibility entity, John Keells Foundation
(JKF). The following are key projects
Promoting recycling initiatives undertaken by JKF.
yy Staff volunteers participated in the 'National Beach Cleanup' organised by the Marine
Environmental Protection Authority (MEPA) to commemorate International Coastal CSR FOCUS AREA - ENVIRONMENT
Cleanup Day. Over 150 kg of plastic was collected and recycled.
yy The 'Beach Caretaker Project', a collaboration with MEPA, was extended to 'Cinnamon Bey
Beruwala'. This project aims to maintain a pollution-free stretch of beach along the resort coast.
yy Entered into a tripartite agreement with Ceylon Cold Stores, and 'Zerotrash' to establish
a more efficient and effective plastic waste collection mechanism. Primarily focused on www.johnkeellsfoundation.com
the Colombo district, this entails the construction of a sorting centre which is due to
commence construction in May 2021.
Nature Field Centre, Rumassala

The Nature Field Centre was closed for visitors
until December 2020, due to restrictions
pertaining to the COVID-19 pandemic. Upon
easing of such restrictions, 4 programmes
were conducted benefiting 217 visitors. In
order to sustain operations and promote the
Centre, JKF in collaboration with the Central
Environmental Authority (CEA) initiated work
on a promotional-cum-awareness video.
51
NATURAL CAPITAL
HUMAN CAPITAL
FAUNA AND FLORA
CONSERVATION The Group recognises the vital importance of its employees as a core business asset, and hence, the
Group's management philosophy seeks to maximise value by cultivating engagement, improved
JKF initiated a four-year collaboration
productivity, high calibre talent attraction, retention and employee satisfaction. The Group's
with Ruk Rakaganno (The Tree Society
management systems and processes aim at ensuring a safe working environment with an emphasis
of Sri Lanka) in its undertaking with the
on excellence, innovation and mutually beneficial outcomes to both employees and the Group.
Department of Forest Conservation to
support the restoration of 20 hectares
Priority SDGs under Human Capital
of identified forest land (Suduwalipotha
Forest) in the Ratnapura District that will
Related SDG focus areas the Group is Key highlights for the year:
mimic the adjoining Sinharaja forest, the
working towards:
largest lowland rainforest in Sri Lanka and
a biodiversity hotspot that is designated 4. QUALITY EDUCATION Shift towards learning through
a World Heritage Site by UNESCO. The Continuous investment in employees
online and digital learning platforms
following activities were conducted through learning, development, skill, and
which facilitated the 'work from
home' arrangements during the
during the reporting period: capacity building.
COVID-19 pandemic.
yy A Baseline Ecological Assessment of 5. GENDER EQUALITY
the site by an expert team to facilitate Prioritise gender equity and increase Goal to increase female
female participation and opportunities for participation to 40% by 2025/26.
the purchase of field equipment and
leadership.
plants and to commence clearing the
Health and safety of all internal and
land. 8. DECENT WORK AND external stakeholders associated
yy A joint field visit with representatives
ECONOMIC GROWTH with our operations took
Provision of a safe and healthy work precedence amidst the outbreak
from Ruk Rakaganno and 'Cinnamon
environment for all employees. of the COVID-19 pandemic and
Nature Trails' to assess the need for
stringent procedures were adopted
a Baseline Biodiversity Survey. At the 10. REDUCED INEQUALITIES at all companies.
visit, relevant personnel engaged The Group is an equal opportunity
with the local community on tools employer and does not tolerate The Gender Policy, Agile
and supply of plants, whilst a list of discrimination of any form. Working Policy, Talent
plants available at the nurseries was Management Policy and a
earmarked for the project. Group-wide Mentoring Policy
were formalised during the year.
Paper Conservation Three-year performance indicators:

The Group continued with its long-standing 2020/21 2019/20 2018/19
initiative to responsibly recycle wastepaper
collected from its businesses. Total workforce (employees and contractors' staff ) 20,092 20,578 20,765
Employees* 13,889 14,359 13,923
Outsourced personnel (neither staff employees nor
IMPACT DURING 2020/21
seasonal workers) 6,203 6,219 6,842
Direct impact: 18,899 kg of wastepaper Employee benefit liability as of 31 March (Rs.million) 2,330 2,344 2,086
collected for recycling and a monetary Total attrition (%) 18 23 24
benefit of Rs.151,192 New hires (%) 47 65 63
Indirect impact (reported saving) of: Number of injuries 83 118 202

yy 321 Trees Number of people educated on serious diseases Not
conducted
yy 600,610 litres of Water
this year 29,630 63,931
yy 75,596 kWh of Electricity
Average hours of training per employee 23 44 45
yy 33,168 litres of Oil
No. of employees receiving performance reviews (%) 100 100 100
yy 57 m3 of Landfill
Incidences of child labour (below age 16) 0 0 0
Incidents of forced labour during the year 0 0 0
*Of the Group's total employees, 604 are placed in the Maldives, with the remainder domiciled in Sri Lanka

COVID-19 RESPONSE AND AGILE WORKING ARRANGEMENTS
The onset of the COVID-19 pandemic presented numerous challenges concerning business 'ONE JKH' emphasises our Group's
continuity as organisations were placed in an unprecedented and volatile situation approach towards valuing diversity in our
consequent to the imposition of lockdowns. To address this, the Group developed an workforce and that Life at JKH is inclusive.
agile working response which helped sustain productivity levels whilst minimising risks of Irrespective of our race, religion, gender
community spread. identity, sexual orientation, age, and
Key measures include: ability, at JKH, we are ONE.
yy A new work arrangement protocol centred around business continuity and safety of The colours used in the logo represent:
both employees and community was established to serve as guidance for all Group
Gender Parity | Differently Abled | LGBTIQ
companies. This included agile working guidelines, renewed processes for approval and
safety measures to be followed.
To visually consolidate the Group's
yy Continuous communication updates surrounding key developments and policy changes efforts towards diversity, equity and
to stakeholders by the senior leadership. inclusion, the brand 'ONE JKH' was
yy As part of the COVID-19 Business Continuity Plan, all job roles were scrutinised to launched in September 2020. The
determine the extent of agility presented by each role and steps were taken to facilitate logo is now incorporated into vacancy
necessary work arrangements to warrant business continuity. advertisements to reinforce the Group's
position on non-discrimination and
yy A multitude of virtual engagement initiatives, particularly focused on mental health were
equal opportunity.
launched throughout the year.
Employee Diversity, Equity and Inclusion

DIVERSITY GOAL
The Group is committed to cultivating a diverse, equitable and inclusive workplace which
provides all employees a common platform and equal opportunity. Mutual respect and dignity are
fundamental beliefs that underlie the Group's human resources philosophy and this is formalised
through the Group's Code of Conduct, non-discrimination and equal opportunity policies, which
commit to maintaining an inclusive workplace where people can do their best work. All employees yy Goal to increase female participation
are responsible for treating their fellow colleagues with respect regardless of any differences, to 40% by 2025/26
supported through a Group-wide culture of tolerance and open communication.
During the year under review, the Group concluded its committed initiatives under the
International Finance Corporation's (IFC) 'SheWorks' Sri Lanka partnership, which focused on This year, the Group joined
implementing gender smart solutions with the objective of increasing female participation in the 'Target Gender Equality',
workforce. Continuing from this momentum, the Group also joined 'Target Gender Equality', the the UN Global Compact's
UN Global Compact's accelerated programme towards increasing women's representation and accelerated programme
leadership in business not only in the workplace but also in our value-chain and community.
towards increasing women's
On International Women's Day, the Group announced its commitment to increase female representation and leadership
participation in the employee cadre to 40 per cent by FY2026, as a step towards achieving gender in business.
parity in the workforce. The Group also instituted a Diversity, Equity and Inclusion (DE&I) team
towards increasing the diversity of our workforce and making are workplaces more inclusive and
launched the 'ONE JKH' brand in September 2020 to consolidate its efforts towards diversity and
inclusion and to increase the diversity metrics across the organisation. Some key initiatives in DE&I
include employer supported childcare, increasing women in non-non-traditional roles, women
centric training and launching of the Group Policy.
Primary research indicates that the adoption of an agile workplace policy has resulted in an
improved work-life balance and will encourage stay-at-home mothers and persons with disability
to participate in the JKH workforce.
The Group also supported the efforts of the 'National Transgender Network' and 'The Grassrooted
Trust' in rolling out a research study to understand the readiness of employers to recruit
transgender individuals at any level or function and the perception of employees towards The Group is committed to increasing the number of
transgender colleagues. The Gender Policy was also formalised during the year under review. women in senior leadership roles.
53
HUMAN CAPITAL
COMPOSITION OF KEY MANAGEMENT COMMITTEES
7 member Board of Directors

Maternity leave and Paternity leave
yy 2 members are between the ages of 30-50 whilst 5 members are over the age of 50 were increased to one hundred days
yy 1 female director and five days respectively.
6 Group Executive Committee (GEC) members (includes 2 Executive Directors)
An additional seven days of sick leave
yy 1 member is over 50 years whilst 5 members are between the ages of 30-50 years
and adoption leave were introduced
yy 1 female member in order to improve the retention of
13 Group Operating Committee (GOC) members (excluding GEC members) talent, maintain productivity and boost
employee morale.
yy 11 members are between the ages of 30-50 whilst 2 members are over the age of 50
yy 4 female members
Talent management within the Group is

Diversity indicators such as gender and age are monitored on an ongoing basis across the Group. reinforced through the functionalities of its
IT platforms. The HRIS is a contemporary
Group Gender Diversity system which offers managers the tools to
(%)
efficiently hire, manage, develop and retain
Middle management by gender Male: 84 Female:16 talented employees. The talent management
module assists with identifying talent pools,
Contractors’ personnel by gender Male: 66 Female: 34 critical roles and facilitates effective succession
Workforce by gender Male: 69 Female: 31
planning. Moreover, the Internal Job Posting
Programme provides the Group with an
Middle management by gender Male: 84 Female:16
Total employees by gender Male: 70 Female: 30 opportunity to utilise its workforce more
Contractors’ personnel by gender Male: 66 Female: 34 effectively by facilitating employee mobility
Workforce by type of employment Permanent Employees: 42 Contract Employees: 27 Contractors’ Personnel: 31
across the Group.
Workforce by gender Male: 69 Female: 31
Employees under 30 by gender Male: 70 Female: 30
Group Diversity by Age and Type of Employment
(%) Total employees by gender Male: 70 Female: 30 HUMAN RESOURCE
Employees under 25 by gender Male: 58 Female: 42
INFORMATION SYSTEM
Workforce by type of employment Permanent Employees: 42 Contract Employees: 27 Contractors’ Personnel: 31
Total employees by age < 30: 54 30 to 50: 39 > 50: 7
Employees under 30 by gender Male: 70 Female: 30 After its launch in 2019, the Group
0 20 40 60 80 100
completed a full cycle of all modules by
Employees under 25 by gender Male: 58 Female: 42 July 2020. During this period the Group
experienced the following benefits:
Total employees by age < 30: 54 30 to 50: 39 > 50: 7
0 20 40 60 80 100 yy 32 core HR processes in two sectors

were outsourced to Shared Services
Talent Management and set the stage for a Group-wide
roll out.
The Group understands the importance of developing, engaging and retaining high performing
employees in improving business performance. To this end, the Group's talent management yy Improved visibility on performance,
strategy aims to improve the overall employee experience by advocating continuous engagement employer expectations and
through multiple channels and interventions. Following the feedback received from several employee progression has led
employee engagement initiatives, the Group embarked on a set of action plans and policy to greater connectivity between
changes as detailed below. supervisors and their teams, which
yy In a bid to cultivate a culture of recognition and appreciation, awareness programmes and has assisted in adopting agile work
training sessions were carried out for all People Managers on the Human Resource Information practices seamlessly across the
System (HRIS) which could be used to award badges of appreciation to hardworking employees, Group.
provide continuous feedback on employee performance and encourage feedback from peers.
yy The ability to monitor future
yy Introduction of a parental insurance cover to all employees of the Group. aspirations and interests of
employees has benefited employers
yy Leveraging on the scale of its workforce, the Group is currently in negotiation with vendors
and employees alike in determining
to offer its employees discounted terms across a vast range of products and services that are
the best course of progression
consumed on a day-to-day basis.
within the Group.
yy The Group in liaison with an international human resources consulting firm is currently in the
process of conducting a comprehensive review of its entire human resources cycle and related
policies in a bid to align its current human resource policies with global best practice.

The Group continued its employer branding Group Total Attrition

strategies during the year and was actively (%)
involved in numerous virtual programmes Attrition by age < 30: 84 30 to 50 : 14 >50:2

organised by local universities.
yy As an active partner of the annual career Attrition by region Local: 98 Foreign: 2

fair, 'Are You Ready?' organised by the
Attrition by gender Male: 58 Female: 42
University of Moratuwa, the Group
facilitated a webinar, resumé centre and 0 20 40 60 80 100
virtual interviews for final year students.

Group New Hire Attrition
yy Participated in virtual career fairs and panel (%)
discussions organised by select national

Attrition by age < 30: 90 30 to 50 : 9 > 50 : 1
universities and other private institutions.
yy OCTAVE, the Group's Centre of Excellence Attrition by region Local: 98 Foreign: 2

for Data and Advanced Analytics, was the
Attrition by gender Male: 60 Female: 40
sole sponsor of Data Storm 1.0, a two-day
Advanced Analytics competition aimed at 0 20 40 60 80 100
pioneering curiosity in Data and Advanced
Analytics among innovative youth. Learning and Development
yy Conducted a virtual workshop aimed at Emphasis on continuous learning and development contributes towards nurturing talent that
equipping school leavers with the skills and drives innovation and is able to adapt swiftly. In furtherance of the Group's future-focused learning
attitude required to overcome challenges strategy, the Group has been transforming its learning environment to one which is more learner-
in a workplace. centric and digitally robust in the past few years. Owing to the COVID-19 pandemic, the Group
further augmented this transformation by establishing remote working practices across the Group,
The Group's Management Trainee programme, where applicable.
which was due to complete its fourteenth
year, and the 'FastTrack' summer internship
programme were postponed to the next
financial year on the back of the COVID-19
pandemic.
The Group closely monitors attrition which

includes resignations and vacation of posts, yy 23 hours of training per employee.
with a particular focus on addressing attrition
yy Adapted to the evolving environment
in sectors such as Information Technology and
through remote learning, e-modules,
Supermarkets, which inherently experience
knowledge sharing series, learning
higher staff turnover levels in comparison to
competitions, leadership development,
other sectors. During the year under review,
access to e-books.
excluding Information Technology and
Supermarkets, the Group's attrition rate was
Employees participating in an onsite training programme.
18 per cent [2019/20: 23 per cent] and new
hire attrition rate was 4 per cent [2019/20: 4
per cent]. Attrition amongst staff identified as Training 2020/21 2019/20
'Talent' has been negligible, due to the added
Total training hours 315,547 629,844
emphasis by senior management to their
Training hours per female employee 23 35
overall development. Executive level attrition
Training hours per male employee 23 48
has typically remained lower than non-
executive level attrition. Whilst the recurrent closures due to the COVID-19 pandemic and resultant health and safety
considerations impacted the number of on-site and in-person trainings that could be held, sectors
Detailed discussions of business-specific with established e-learning ecosystems took forefront in migrating to online platforms to execute
initiatives aimed at attracting and retaining
learning initiatives.
employees is found in the Industry Group Review
section of the Report - page 66
While there were challenges faced with respect to access to online forms of learning for certain
businesses, the Retail and Financial Services industry groups saw a significant increase in online
learning with the development of new e-learning content, and the migration of all classroom-
based training to online platforms. Further, the Consumer Foods industry group consolidated its
e-learning journey by pushing the development of key sales related training content through
the learning management system (LMS) and online channels, whilst the Leisure industry group
expedited plans to develop a customised LMS for 'Cinnamon Hotels & Resorts'.
55
HUMAN CAPITAL
Performance Appraisals and

Recognition
The Group's performance cycle enables the
identification of high performers and setting
succession plans while simultaneously
providing development and training to
employees requiring support. In addition to
the bi-annual formal feedback sessions of
the Group's performance cycle, continuous
performance management (CPM) was
introduced as a result of the HRIS's
performance features. This process enables
supervisors and their teams to convert their
Awareness sessions conducted on COIVD-19 safety guidelines. objectives into activities and record progress
and feedback on a continuous basis. Further,
Centre-driven learning initiatives which previously included a significant number of classroom- the cloud-based HRIS system enabled all
based training programmes to cater to the diverse learner pool, were migrated to online channels performance appraisals and Career Committee
in synchronous and asynchronous formats as mentioned below. reviews to be done remotely during the
agile working arrangement period, given
yy Topical e-modules relating to health and safety guidelines and 'work from home' protocols restrictions placed on operations due to the
were developed for Group-wide dissemination, whilst general awareness sessions on physical COVID-19 pandemic.
and psychological well-being and managing remote-working were facilitated through internal
and external resources. The Group drives a high-performance culture,
yy Knowledge sharing series and micro-learning modules such as 'Pass it On' and 'The Learning and a number of employee recognition
Reel' and learning competitions such as 'Create' and 'The Quizathon' leveraged the concept of schemes are available at both Group and
social learning and were introduced to engage with learners working remotely. business level to ensure that all employees
feel appreciated, encouraged and recognised.
yy The 'Masterclass' series enhanced internal faculty-led learning programmes. Special budgetary allocations are made
yy A JKH Speakers' Club, was established. available every year for this purpose, with
awards for innovation, disruptive digitalisation,
yy Leadership development took place, as 100 mid-senior managers from across the Group sustainability and CSR volunteerism also
underwent the 'McKinsey Management Programme', deployed online over a period of four included in the Group's recognition scheme.
months, spanning topics such as problem solving, communication, and teamwork. Online recognition tools such as 'Badges'
yy A pilot project was launched with a global provider of e-books and audio books. are available on the HRIS for employees to
recognise and appreciate their colleagues for
yy Leveraging on its existing relationships with world renowned education providers, customised displaying Group Values, going the extra mile,
learning courses were made available to help adapt to the changing work environment. for outstanding work and great teamwork,
which are, in turn, recorded on employee
Aside from these new learning initiatives, Group inductions, competency-based programmes, profiles and linked to their performance
development centres and new manager development programmes were deployed predominantly appraisal. Continuous feedback is made
through online media. At a policy level, the Agile Working Policy, Talent Management Policy and a available for employees to give and receive
Group-wide Mentoring Policy was formalised during the year. feedback from their colleagues which is shown
in the performance management portal on
Detailed discussions of business-specific training initiatives for employees are found in the Industry Group the HRIS.
Review section of the Report - page 66
Total Training Provided Topical e-modules relating to

(Hours) health and safety guidelines
and 'work from home'
AVP & above 379 protocols were developed for
Managers 2,783
Group-wide dissemination,
whilst general awareness
Asst. managers 6,055 sessions on physical and
Executives 24,820 psychological well-being
Non executives 281,510
were conducted.
0 50,000 100,000 150,000 200,000 250,000 300,000

Health and Safety

The Group places utmost priority in ensuring that it is a safe place to work and to this end, robust
management systems are in place to ensure a safe working environment on an ongoing basis.
This entails gathering data on cause of injury, most common types of injuries and the severity of
incidents that take place.
Injuries Employees Contractors' personnel
High consequence injuries (number) 0 0

High consequence injury rate 0 0
Recordable injuries (number) 57 26
Recordable injury rate 0.4 0.4
Number of hours worked (millions) 27.78 12.41
Regular fire safety drills are conducted at business sites.
Note: All injury rates have been calculated based on 200,000 hours worked.
High consequence injuries - injuries that require more than 6 months recovery time.
Recordable injuries - injuries that require recovery time of greater than 1 day and less than 6 months. Staff Volunteerism
Zero fatalities of employees or contractors were recorded in 2020/21. Staff volunteerism plays a vital role in the
success of initiatives undertaken by JKF - the
This year, health and safety of all internal and external stakeholders associated with our operations social responsibility entity of the Group. Staff
took precedence amidst the outbreak of the COVID-19 pandemic and stringent procedures volunteers can vary from project champions,
were adopted at all companies to allow business continuity whilst ensuring hygiene and safety sector coordinators, volunteer trainers and
protocols were in place. skill-based volunteers to those providing field
and administrative support. Consonant with
Details of COVID-19 health and safety measures can be found under the respective industry the Group's community engagement strategy,
groups - page 66
the John Keells Volunteer Network enables
employees to go beyond their day-to-day
Collective Bargaining work and make a hands-on contribution to the
The Group also carries out ongoing engagements with trade unions through joint consultative community and environment, while the Group's
committees and other mechanisms. Formal agreements are found in the Consumer Foods industry volunteer leave policy enables staff to be released
group which cover 585 employees, and accounts for 4 per cent of the Group's total employee for CSR activities with minimum restraint.
count. TSF's wage structure is aligned with the regulations of the country's plantation industry.
COVID-19 INSIGHT
Employee Benefit Plans
In Sri Lanka, employees are eligible for the Employees' Provident Fund (EPF) and the Employees' Despite restrictions on field-based
Trust Fund (ETF) contributions, while employees who are Maldivian nationals employed in the opportunities due to the COVID-19
Maldives are eligible for the Maldives Retirement Pension Scheme (MRPS) contributions. The total pandemic, 226 staff volunteers engaged
contribution made to the employee trust funds for the reporting year was Rs.174 million (3 per cent in projects undertaken by JKF while
of salary contributed by employer), while the total contribution made to the employee provident over 388 volunteer instances and over
fund was Rs.756 million (12- 20 per cent of salary contributed by employer and 8-15 per cent of 900 hours were recorded during the
salary contributed by employee). In Sri Lanka, employees are also entitled to retirement gratuity. The year under review. Notwithstanding
employee benefit liability as at 31 March 2021 was Rs.2.3 billion. the challenges consequent to the
pandemic, volunteers across the Group
supported JKF to sustain and innovate
planned activities including the conduct
of a wide array of virtual and remote
programmes during the year.
Stringent policies,
practices, trainings and
safety certifications are in
place across businesses and
Group companies closely
monitor, report and follow
up on incidences of injury.
John Keells staff volunteers at various CSR initiatives.
57

The Group strongly believes in the importance of forging sustainable relationships with customers, suppliers, community and all other stakeholders to
unlock long-term sustainable value creation. To this end, the Group is engaged in a multitude of initiatives that facilitate collaboration and reciprocity
between the Group and its key stakeholders.
Priority SDGs under Social and Relationship Capital
Related SDGs the Group is working towards: Key highlights for the year:
1. NO POVERTY Successful completion of the 7-year integrated development

Fostering sustainable livelihoods through relevant skills, capacity and programme in two villages of the Mullaitivu district reducing the
infrastructure enhancement towards poverty alleviation. poverty line from 93% to 29%.
3. GOOD HEALTH AND WELL-BEING Launch of Skill into Progress (SKIP) programme to upskill
identified suppliers of the Group.
Fostering healthy communities towards enhancing well-being and
productivity.
Launch of a new initiative on Substance Abuse Prevention
4. QUALITY EDUCATION Awareness directly impacting 219 teachers, parents and
Government officials.
Providing better access to educational opportunities towards
enhancing employability and entrepreneurship. Multi-pronged public awareness campaigns focused on
preventing and addressing Gender-based Violence and Child
5. GENDER EQUALITY Abuse, reaching over 1 million people.
Working towards gender empowerment through skill development
and infrastructure enhancement, eliminating all types of violence from Pilot Soft Skills Webinar Series benefiting 388 university
society through awareness and capacity building. students.
6. CLEAN WATER AND SANITATION English language and higher education scholarships benefiting
Supporting communities with essential infrastructure facilities to 197 disadvantaged school children and university students.
enhance access to clean water and sanitation.
Empowering women's livelihoods by upskilling and facilitating
8. DECENT WORK AND ECONOMIC GROWTH market linkages for 12 women engaged in batik craft and 16
Developing sustainable livelihoods through relevant skills, capacity women producing paper products.
and infrastructure enhancement towards building empowered and
sustainable communities.
Initiated a restoration project involving 20 hectares of identified
forest land to grow into a forest habitat that will mimic the
Entrenching sustainability into supply chains, building mutually adjoining Sinharaja forest, a world heritage site.
beneficial relationships and livelihood development.
Kala Pola (Art Fair) was organised as a virtual event spanning
11. SUSTAINABLE CITIES AND COMMUNITIES over a month which showcased 202 artists.
Nurturing the livelihoods of local communities, including artists and
preserving the cultural heritage creation. Proactive COVID-19 relief for affected communities and
frontline workers through the provision of various health and
16. PEACE, JUSTICE AND STRONG INSTITUTIONS safety equipment.
Eliminating violence, especially against women and children through
capacity building and awareness creation. 85 per cent of the Group's purchases were sourced from local
suppliers.
Three-year performance indicators:
2020/21 2019/20** 2018/19

Community services and infrastructure projects (Rs.million) 51 111 115
Proportion of purchases from suppliers within Sri Lanka (%) 85 79 78
Community engagement (no. of persons impacted) 756,153 833,234 946,082
Sustainability integration awareness (no. of business partners) 72 134 80
Business partners screened for labour, environment and human rights (no. of business partners) 74 89 90
Proportion of labels carrying ingredients used (%) 79 80 80
Proportion of labels carrying information on disposal (%) 92 88 93
Proportion of labels carrying sourcing of components (%) 1 1 1
Monetary value of significant fines* (Rs.) No significant fines 3,932,051 1,021,875
Proportion of businesses analysed for risk of corruption (%) 100 100 100
*Significant fines are defined as fines over Rs.1 million

** 2019/20 has been restated

It is pertinent to note that the Group did The Group Initiatives division also reinforces collaborate on a street market concept
not experience either significant fines or any the Group's commitment towards a to empower the surrounding community
environmental levies during the year, aside sustainable value chain by providing while also enhancing the appeal of
from minor product related fines in the Retail functionalities to assess tenders and online Colombo as a destination city.
sector which have been duly addressed and bids for high value items sourced, based on yy With the aim of linking daily wage earners
rectified. social and environmental aspects in addition with employment opportunities, JKF
to price and quality. Conscious of the impacts coordinated job applications resulting in
Of the Group's economic value distributed, of the COVID-19 pandemic on its suppliers, the the hire of one worker at the 'Cinnamon
85 per cent was spent on goods, services Group adopted measures to assist suppliers Life' construction site.
and utilities locally. This is derived based connected to its value chain, as detailed under
on the number of operations, location of the respective Industry Group sections. yy In order to support the livelihoods of
revenue generation and location of significant those engaged in the pottery industry, JKF
operations. During the year, the Group was Social Responsibility together with CCS funded the renovation
able to support community suppliers, many of a clay mixing machine which is expected
The Group firmly believes that community
of whom are small businesses, by spending to support 26 families in Ranala.
engagement, social empowerment and
Rs.5.6 billion mainly on the purchase of fresh environmental sustainability are fundamental
produce through the Consumer Foods and Youth and Child Development
to sustainable growth and generate
Retail industry groups and Sri Lankan Resorts wide-ranging impacts to the basic human yy JKF and 'ChildFund Sri Lanka' agreed
and Colombo Hotels segments. rights and needs of people. to collaborate on developing a Child
Resource Centre (CRC) at the De Mel Park
Product Responsibility CSR FOCUS AREA - LIVELIHOOD Community Centre (previously constructed
The Group is committed to maintaining the DEVELOPMENT and donated by JKF). Following clearance
highest quality in its product and service of planned initiatives with the CMC, two
offering, by adhering to all legal requirements, community meetings were conducted
both local and international. Robust quality with youth in Colombo 02 to assess needs
management processes are in place to ensure and obtain community support.
the highest quality in processes, responsible yy A programme on e-marketing was
marketing and communications and health www.johnkeellsfoundation.com conducted by digital marketing volunteers
and safety of both employees and customers. from the Group benefitting 10 participants
The Group's affiliation with the certification in Ranala.
of ISO 9001, ISO 14001 and OHSAS 18001/ISO
John Keells 'Praja Shakthi'
45001 signifies its commitment in this regard. Gender Empowerment
The ensuing projects were undertaken by
JKF under this business centric community The following programmes were
Supply Chain Management conducted towards promoting women's
empowerment initiative centred around the
The Group extends its sustainability focus to entrepreneurship:
locations of Colombo 02, Hikkaduwa and Ranala:
its value chain, with a view to create, protect
yy A two-day workshop for 10 women
and foster long-term environmental, social and yy Following a needs assessment forum with
engaged in the batik craft in Hikkaduwa
economic value for all stakeholders. To this street vendors and women engaged in
in collaboration with the Academy of
end, its Supplier Code of Conduct mandates catering services in Colombo 02 and in
Design, 'Hikka Tranz by Cinnamon' and the
compliance with laws and regulations as well view of COVID-19 related restrictions in
Divisional Secretariat (DS) of Hikkaduwa.
as adherence to and support of international conducting onsite training programs, JKF
Following the training, a business plan
principles on ethical labour practices, initiated '#KeepItSafe' - an awareness creation
was developed for the production of
human rights, environmental impacts and on food safety and hygiene via a customised
an upmarket range of products and the
other sustainability issues. It is noteworthy video series developed with the support of
launch of a new brand 'Hikka Batiks'. A
to mention that the code was revisited to chefs of 'Cinnamon Hotels & Resorts'.
pilot sale of the first batch of products was
encourage female participation in all facets of
yy A ground assessment was conducted in successfully held in Colombo in April 2021.
the Group's supply chain.
collaboration with Public Health Inspectors
yy A two-month training on producing paper
of the Colombo Municipal Council (CMC) to
The Group constantly invests in educating products with the participation of 16
develop an activity plan towards addressing
and engaging with its suppliers to share best women from the 'Batewela Ranliya Women's
gaps and improving market conditions of
practices on sustainable conduct. During the Society of Ranala' in collaboration with CCS
street vendors. An assessment report along
year under review, the Group engaged with 72 and the Divisional Secretary of Kaduwela.
with recommendations was subsequently
suppliers and also carried out assessments on JKF also provided the participants with the
submitted to CMC and potential collaborative
74 suppliers currently contracted with Group seed capital to purchase raw materials to
action plans are in discussion.
businesses. service new orders which have improved
yy With the objective of providing women substantially since the training. JKF and CCS
and men sustainable livelihood will continue to support these women to
opportunities, JKF and the International increase their capacity and market access
Finance Corporation have agreed to towards becoming independent and self-
sustained entrepreneurs.
59
CSR FOCUS AREA: EDUCATION English Camp for Kids

A customised 15-hour activity-based English
camp was organised for the children of
chauffeur guides attached to the Destination
Management segment during the schools
lockdown period. A total of 36 students
www.johnkeellsfoundation.com
completed this online programme.
John Keells 'Praja Shakthi' – Education and

English Language Scholarship Programme Skills Development
(ELSP)
As part of the John Keells 'Praja Shakthi'
Pilot sale of 'Hikka Batiks' women's enterprise. JKF continued its long-term project offering programme, the following initiatives relating
scholarships to improve proficiency in English to school infrastructure and education support
to disadvantaged school children from rural were implemented:
and underserved communities under its
sustained programme 'English for Teens'. 169 yy In commemoration of National Children's
VILLAGE ADOPTION
high-performing students from the 2019/20 Day, JKF organised a book donation to
JKF's 7-year integrated development programme were offered scholarships under Al Iqbal Balika Vidyalaya, T.B. Jayah Zahira
programme in Mullaitivu under the Tier 2 scheme which also focuses on College, Holy Rosary Tamil school and Siri
the 'Village Adoption' project was developing soft skills. A total of 150 students Sariputta Vidyalaya in Colombo 02.
successfully concluded with the successfully completed the online classes yy JKF in collaboration with 'Hikka Tranz by
completion and public vesting of recording requisite attendance and passed the Cinnamon', relocated and renovated the
the farmer anicut in August 2020. JKF final examination. playground at 'Ekamuthu' pre-school
visited Iranaipalai and Puthumathalan
in Hikkaduwa benefiting 30 pre-school
for the closure ceremony and met with The virtual English Day events organised by children.
beneficiaries to assess the key initiatives JKF for the students who completed ELSP in
that were carried out in the two villages. 2019/20, were held during the year with the Soft Skills for University Undergraduates
participation of 181 students from 05 locations
“This initiative brings us great joy as this puts Due to restrictions on gatherings on account
and judged remotely due to COVID-19 related
an end to our 50-year turmoil. We used to of COVID-19, JKF piloted a webinar series
restrictions. These events provide a platform
stack up close to 200 sand bags spending aimed at improving the employability of
for the scholars to showcase their talents and
Rs.75,000, at least three times a year, to university undergraduates. 388 students
demonstrate self-confidence in the presence
prevent the water from going back to the participated in the three workshops that
of an independent panel of judges.
sea. This anicut will enable each farmer to spanned over three weeks.
earn a profit of at least Rs.250,000 a year.” Skill into Progress (SKIP)
Higher Education Scholarship Programme
- John Amaranayakam JKF introduced a customised upskilling
Secretary of the Farmer Organisation 18 advanced level students and 10 university
programme called 'Skill into Progress'
in Iranaipalai students were provided scholarships to pursue
(SKIP) in collaboration with the Destination
their education under this programme, which
Management segment and the Supermarket
yy Multiple development activities is aimed at encouraging disadvantaged youth
business, aimed at improving English
comprising fisher and farmer from underserved communities to pursue
proficiency of chauffeurs and suppliers
livelihood support, skills their higher education.
attached to these businesses, respectively.
development and refresher classes
These 36-hour pilot programmes conducted
ahead of public examinations, Graduate Training Programme
by the Gateway Language Centre were
essential livelihood and education Following a request made by the Colombo
completed by 16 chauffeur guides and are in
related infrastructure, gender DS, JKF pledged to provide private sector work
progress for 12 'Keells' own label suppliers.
and youth empowerment were experience and exposure to 64 graduates
undertaken during the 7 years. newly recruited to the Government Sector,
“Before this programme, I was not confident
yy Total investment of over Rs.45.5 in communicating in English. Today, I am able over a period of 15 weeks at Group businesses.
million to provide my feedback on the programme While the first batch commenced the
yy Benefiting over 2,035 persons during in English, without the help of anyone after programme at 6 different businesses of the
the project tenure following this programme. I believe that this will Group, due to the restrictions resulting from
help me to a great extent in the future. I would the COVID-19 pandemic, the training sessions
yy Reducing the poverty line from 93
like to thank Keells for going beyond business were suspended indefinitely.
per cent to 29 per cent
relationships and supporting their suppliers.”
yy Recording an increase in the pass rate
at A/L examinations from 40 per cent
- Kumari Rajakaruna
to 100 per cent
Participant of the SKIP programme for 'Keells' suppliers

CSR FOCUS AREA - HEALTH yy A poster campaign was organised to commemorate National Children's Day under the
theme, 'Investing in our future means investing in our children'. Posters aimed at raising
public awareness on Child Protection and promoting value based character development
were displayed at 11 John Keells 'Praja Shakthi' schools, 114 'Keells' supermarket outlets and
10 'Cinnamon Hotels & Resorts'. The awareness poster was also promoted on social media
platforms reaching over 41,000 persons.
www.johnkeellsfoundation.com yy The project had a cumulative reach of over 1 million persons during the year.
John Keells HIV and AIDS Awareness Campaign

The John Keells Vision Project
HIV & AIDS awareness sessions have been conducted for varied segments of the population, since
During the year in review, the following its inception in 2005. Sessions are conducted by John Keells volunteer trainers, with some of the
initiatives were undertaken: sessions featuring testimonies by HIV positive persons as a means of effectively addressing aspects
yy Vision screening in 15 schools of the of stigma and discrimination while enabling such persons to develop economic independence.
Colombo District, with over 81 school
children being tested and 239 eyeglasses During the year under review:
provided free-of-charge, resulting in a
yy World AIDS Day was commemorated through a video message delivered by Master Trainers to
cumulative project total of 14,212 eyeglasses.
encourage staff to take the e-learning module available on the JKF website.
yy JKF rescinded the MoUs with the Ministry
yy JMSL extended its food redistribution campaign to the Positive Women's Network - an NGO
of Health on conducting further cataract
concerned with the well-being of HIV/AIDS positive individuals - by donating fresh vegetables
clinics, surgeries and vision screening
and other produce.
programmes with due notice and
effective from January 2021, in view of
the progressive decline in the number of
camps and surgeries held over the past few SUBSTANCE ABUSE PREVENTION AWARENESS
years and continued challenges posed by
Whilst awareness on drug abuse prevention among school children is critical, equipping
the COVID-19 pandemic.
teachers and parents with a proper understanding of the related risks and dangers and the
importance of creating an enabling environment to support drug prevention is equally
Project WAVE (Working Against Violence pivotal.
through Education)
'Project WAVE' (Working Against Violence In this context, JKF launched a new project on Substance Abuse Prevention Awareness
through Education) – a long-term project during the reporting year, piloting both a capacity building programme for teacher
launched in 2014 with the aim of preventing counsellors in the Colombo district in collaboration with the National Dangerous
gender-based violence and child abuse Drugs Control Board (NDDCB) as well as awareness for pre-school teachers, parents and
through education, capacity building, social Government officials in Hikkaduwa in collaboration with Humedica Lanka.
sensitisation and advocacy programmes -
The 3-day teacher training workshops organised by NDDCB in collaboration with the
continued to make strides in the reporting year.
Ministry of Education empowered 107 teachers and principals from 91 schools from the
yy The annual public awareness campaign Colombo and Sri Jayewardenepura Education Zones.
against sexual harassment was
Awareness sessions were also conducted for Government officials including DS subject staff,
conducted for the fifth successive year in
Grama Niladhari, representatives from the Provincial Education Department, community
commemoration of the International Day
police, pre-school teachers and parents in collaboration with Humedica Lanka. A total of 109
for the Elimination of Violence against
participants benefited from the programmes while a multi- stakeholder steering committee
Women. The campaign, themed 'Break the
was also established to identify community related issues, drive this initiative within the
Silence to End the Violence', comprised
community and ensure its sustainability.
the launch of an e-learning platform
for Group staff on raising awareness on
gender-based violence and child abuse, a
panel discussion aired during prime time
on a premier television channel and a
public awareness campaign through social
media and digital screens in the City. The
campaign reached over 991,000 persons.
yy During the year, virtual awareness

sessions conducted at Group induction
programmes and an interactive e-learning
platform were used to provide basic and
informative knowledge to Group staff.
These initiatives impacted 101 staff.
Substance abuse prevention awareness session in Hikkaduwa.
61
CSR FOCUS AREA – ARTS AND CULTURE Gratiaen Trust

JKF continued its primary sponsorship of the Gratiaen Trust (GT) to recognise, promote and nurture
Sri Lankan authors residing in Sri Lanka.
yy Despite COVID-19-related restrictions, GT conducted its annual short list event and Gratiaen
Prize event virtually attracting over 16,000 viewers. The online event enabled GT to reach a
www.johnkeellsfoundation.com wider audience within and outside of Sri Lanka while recognising Sri Lankan authors resident in
the country.
yy A weekend event in association with JKF and 'Cinnamon Bentota Beach' was conducted
Kala Pola featuring a poetry reading, travel history, archaeology, geographies, a panel discussion with
'Kala Pola' - Sri Lanka's annual art fair cricket celebrity Kumar Sangakkara and Gratiaen writers, among others. The event attracted
showcasing and promoting visual art - was 90 guests.
conducted online as a month-long event for yy An event was organised in commemoration of Children's Day to encourage young readers.
the first time in its 28-year history owing to 98 children participated in these sessions which featured children's literature by renowned
COVID-19 related restrictions. Conceptualised children's writer Sybil Wettasinghe among others.
by the George Keyt Foundation and funded
and organised by the John Keells Group, the yy An online workshop was successfully held in collaboration with the University of Peradeniya
event was hosted on JKF's digital platform and Seagull School of Publishing, India which also served as a lead up to the H.A.I Goonetileke
(www.srilankanartgallery.com) showcasing Award due to be presented in 2021/22.
over 4,000 works of art from 202 artists. The
event attracted 56,420 visitors during the Museum of Modern and Contemporary Art (MMCA)
month with over 200 pieces of art sold online. JKF continued its primary sponsorship of the Museum of Modern and Contemporary Art (MMCA)
which aims to establish a public museum dedicated to the display, research, collection and
Nations Trust Bank came on board as the conservation of Sri Lankan modern and contemporary art. In view of the restrictions arising due
event's Banking Partner, with an exclusive to COVID-19 during the year, MMCA also focused on initiatives under Education and Livelihood
preview of the online event being offered to development in the realm of art. MMCA's key activities included:
its Private Banking customers.
yy A collaboration with the Department of Fine Arts of the University of Jaffna to develop a series
of online lectures for the final year special degree course.
As a means of enhancing visitor experience
and knowledge creation, the month-long yy Eight final year students from the Department of Art History, University of Jaffna completed a
event featured four interactive events 21-day internship as a continuing study programme, leading on from the Curatorial Practice
including a collector's guide on starting and Course Unit conducted by MMCA.
adding to a collection, a kids' clay and leaf
yy A capacity building programme for G.C.E. Ordinary Level Art teachers for curriculum
printing workshop, a panel discussion on
development under areas of competencies in art curricula, focusing on modern art, theory vs.
digital transformation in the art industry and a
practice and overcoming constraints.
panel discussion with senior 'Kala Pola' artists.
yy Introducing trilingual learning resources on MMCA's website.
As the second phase of the programme, a
yy 10 studio visits during the year, to identify capacity building and other support requirements of
one-day pilot pop-up sale was held at Arcade
local artists.
Independence Square in Colombo featuring
25 senior artists who have been a part of yy Elements of the 'One Hundred Thousand Small Tales' exhibition were transitioned to an online
the event for over 15 years. The pop-up sale platform and with the easing of the lockdown, the exhibition was re-opened to the public in
which was held subject to COVID-19 protocols August 2020.
attracted 978 visitors and generated over
yy Ongoing cataloguing of the George Keyt Collection and Gamini Ratnavira Collection at
Rs.1.5 Mn in estimated sales revenue.
'Cinnamon Lodge Habarana'
Sri Lankan Digital Art Gallery

Sunera Foundation
JKF continued to maintain and improve its
During the year under review, JKF concluded its sponsorship at Katugasthota and moved its
digital art gallery which serves as an online
support to Sunera Foundation's workshop for 19 differently abled children and youth in Galle.
platform for local artists to showcase their
Although only three physical classes took place due to COVID-19 related restrictions, the trainers
work all year-round while sustaining and
continued to stay in contact with the families to keep the children engaged in home-based
enhancing the interest of art patrons. As at
activities.
31 March 2021, 1,136 artists were registered
with the Sri Lankan Art Gallery (www.
Aluwihare Hertiage Centre (AHC)
srilankanartgallery.com) including 40 new
artists registered for 'Kala Pola 2021'. During During the year JKF initiated a sponsorship for AHC's programme to identify, record and archive
the year in review, 34,319 persons visited the the works of over 4,000 tracings of batik samples of the late Ena De Silva - a renowned Sri Lankan
site - a 65 per cent increase against 2019/20. artist credited with re-establishing the country's batik industry – and to support related activities of
a group of women entrepreneurs in Aluwihare in Matale District.

CSR FOCUS AREA - DISASTER RELIEF

INTELLECTUAL CAPITAL
The Group places emphasis on Intellectual Capital as a source of competitive advantage, given its
importance in sustainable value creation. As such, the Group strives to continually innovate, rely
on new technology and leverage on the skills and knowledge of its employees in a bid to grow its
www.johnkeellsfoundation.com Intellectual Capital base.
Priority SDGs under Human Capital

Supporting fellow citizens in their time of
need has been a vital aspect of the John Keells Related SDG focus areas the Group is Key highlights for the year:
Group's culture. working towards:
7. AFFORDABLE AND CLEAN John Keells Research (JKR)

Towards addressing the challenges arising from explored opportunities
ENERGY
the COVID-19 pandemic, the following initiatives to commercialise JKR's
Develop new and efficient solutions
were undertaken to strengthen the safety of the contemporary rubber graphite
surrounding modern energy services.
front-line workers and the community: composite technology and
8. DECENT WORK AND its wireless energy harvesting
yy JKF assisted five Government hospitals ECONOMIC GROWTH technology.
with the donation of personal protection
Continue to collaborate with and support
equipment (PPE) and KN95 masks. OCTAVE continued to develop,
the start-up ecosystem of Sri Lanka by
pilot and roll out a series of use
creating a unique platform for disruptive
yy Six schools in Colombo 02 and Ranala cases, where preliminary results
and innovative technology-based
were provided with handwashing units to are promising.
solutions.
support the observance of Government
protocols for recommencement of schools Facilitate a digital transformation drive, To develop internal capability,
through advanced analytics solutions OCTAVE continued to expand
post-COVID-19. Further, the community
with the aim of enabling data driven its team of advanced analytics
police of Colombo 02 were supplied with decision-making in businesses. professionals.
chemicals to sanitise five schools with the
assistance of Group volunteers. 9. INDUSTRY, INNOVATION AND
John Keells X continued to
INFRASTRUCTURE
yy Handwashing units were provided to two monitor and support its
Continue to grow the Intellectual Capital current portfolio of start-ups
Grama Niladhari Divisions in Ranala and the base by innovating, relying on new through funding support,
Nawagamuwa Police Station. technology and leveraging on the skills access to the Group networks,
and knowledge of employees. support services and
yy Distribution of surgical masks and hand
17. PARTNERSHIPS FOR THE GOALS mentoring.
sanitisers to 100 Government officials in
Colombo. The Group is an equal opportunity
employer and does not tolerate
discrimination of any form.
For further details on these projects, refer the
John Keells Foundation website and social
media pages.
Research and Development
John Keells Research (JKR), the research and development arm of the Group, is constantly engaged
in discovering new and efficient solutions to dynamic business needs as well as potential solutions
which could lead to novel business models. To this end, JKR was involved in a multitude of projects
during the year under review:
yy Entered into an MoU with Orel Corporation (Private) Limited in Sri Lanka, to co-develop an
antimicrobial polymer composite.
yy Collaborated with Deakin University in Australia, to develop high quality supercapacitor

prototypes using patented novel energy storage material developed in collaboration with the
National Metallurgical Lab of the Council for Scientific and Industrial Research (CSIR-NML).
yy Explored opportunities, both locally and globally, to commercialise and co-develop JKR's
contemporary rubber graphite composite technology and its wireless energy harvesting
technology.
yy Selected to participate in the 'Enabling IP Environment Project' conducted by the World

Intellectual Property Office (WIPO) for the third consecutive year. JKR remains the only private
sector-based research group in the world to be selected. Under the programme, JKR continues
Handwashing stations installed in schools to abide by to receive mentorship from WIPO nominated experts on its commercialisation efforts relating
COVID-19 protocols. to two of its projects.
63
yy Organised an online training programme on Brand Stewardship

royalty rate determination in the context of The Group is home to many brands which have gained recognition in their respective spheres over
IP licensing, which was conducted by Prof. many years. The range of brands under each of the industry groups are depicted below.
Richard Cahoon of Cornell University, for
select Centre Functions.
TRANSPORTATION
In a backdrop of evolving business trends Transportation
and customer preferences, the Group's brand Ports and Shipping
strategy aims at remaining authentic and
relevant, whilst resonating core values and
CONSUMER FOODS
beliefs of the Group. To this end, the Group
Beverages
engaged in the following initiatives and was a
recipient of the following accolades during the Convenience Foods
year under review;
yy The new 'Keells' modern trade brand which

RETAIL
was developed with the aim of epitomising
Supermarkets
JMSL's 'fresh' promise, service excellence
Office
and quality was adjudged as the most Automation
valuable supermarket brand for the second
consecutive year in 2020. Further, the brand
was listed amongst the top 10 most visible LEISURE
brands on the internet in Sri Lanka by the Asia Cinnamon Hotels & Resorts
Pacific Institute of Digital Marketing and was Destination Management
shortlisted for the World Retail Awards under Hotel Management
the best brand transformation category.
yy The 'Elephant House' brand, stems from PROPERTY

a rich and celebrated history which was Property Development
further reinforced when the brand won the Real Estate
gold award for 'confectionery and beverage
products' and was the recipient of a special
award for 'best performing exporter in FINANCIAL SERVICES
emerging markets' at NCE Export Awards 2020. Insurance
Banking
yy Further to its brand change in March 2020, Stockbroking
which was centred around the theme
'Your Life, Our Strength', Union Assurance
(UA) was awarded the Best Brand and OTHER, INCLUDING
Sustainable Marketing Excellence award by INFORMATION
CMO Asia/CMO Global and was selected TECHNOLOGY
as the top ranked Insurance Company AND PLANTATION
in the Life and Non-life categories in the SERVICES
inaugural 'LMD's Most Awarded'. UA was Information Technology
also awarded Domestic Life Insurer of the Plantation Services
Year, New Insurance Product of the Year, and Other
Digital Insurance Initiative of the Year at the
Insurance Asia Awards 2020 making it the
only Sri Lankan life insurer to be awarded with Digitisation, Disruption and Open Innovation
such accolades at this prestigious event. In a business climate of fast growing disruptive technology and radically changing consumer
expectations, the Group has placed emphasis on creating a platform to facilitate its digital
transformation drive, centred around 'Disruption and Innovation' to seize the potential
In a backdrop of evolving opportunities offered through disruptive technology. The Group's digital transformation drive
business trends and customer entail investments in infrastructure, instilling a culture of change acceptance and training of
preferences, the Group's brand staff, among others. The Group understands that disruptive technology is not simply a driver of
strategy aims at remaining growth and opportunity, but an important source of gaining competitive advantage. However, the
Group is mindful of navigating the inherent uncertainty and challenges presented by disruptive
authentic and relevant, whilst technologies by taking proactive measures prior to the adoption of such technology. The Group's
resonating core values and Advance Analytics journey and John Keells X (JKX) is a testament to the Group's commitment to its
beliefs of the Group. digital transformation drive.

John Keells X (JKX), the Group's start-up

accelerator, provides a channel for Group
businesses to collaborate with the start-up ADVANCED ANALYTICS TRANSFORMATION JOURNEY
ecosystem of Sri Lanka by creating a unique
platform for disruptive and innovative The Group continued its advanced analytics transformation journey, which commenced
technology-based solutions. JKX also in 2019. OCTAVE - the Data and Advanced Analytics Centre of Excellence of the Group, in
provides initial investment and support collaboration with a global consulting firm, focuses on a transformation journey for the Group
required for early stage start-ups. through a greater degree of data driven decision-making in businesses across the Group.
Key highlights for JKX during the year under As noted in the 2019/20 JKH Annual Report, work on a series of use cases in the Retail
review are as follows: and Financial Services industry groups yielded promising results, with initial pilot projects
indicating signs of significant value that can be unlocked from translating advanced analytics
yy JKX funded start-ups remained resilient insights into front line business interventions. However, challenges on the back of the
during the first and second waves of the COVID-19 pandemic compelled the Group to review the timing of the roll out of several
COVID-19 pandemic and demonstrated of these identified use cases until such time business operations returned to a level of
growth in business performance relative normalcy, and impact could be meaningfully assessed.
to pre-pandemic levels. Select companies
were also successful in attracting and With business activity rebounding towards the fourth quarter of the year under review,
securing investment from external OCTAVE continued to develop, pilot and roll out a series of use cases within these industry
investors. groups. Although it is premature to fully assess the full impact of these interventions,
yy JKX funded start-ups continued to preliminary results are extremely encouraging where these anticipated benefits are
perform well on local and global incorporated into future budget plans as well.
competitions, with select start-ups
gaining entry to international start-up Continuing this momentum, OCTAVE also commenced work on use cases in the Beverages
accelerator programmes. business of the Consumer Foods industry group and is expected to extend its efforts to the
Frozen Confectionery business in the ensuing year. Data governance practices which were
yy JKX continued to monitor and support institutionalised across the Supermarket and Insurance businesses, were extended to the
its current portfolio of start-ups Consumer Foods industry group during the year, with defined roles being staffed by trained
through funding support, access to the resources and milestones set for governing data domains of the said businesses.
Group networks, support services and
mentoring. The OCTAVE Advanced Analytics Academy which offers in-class room training, online
yy The annual open innovation challenge courses and curated on-the-job learning for each cohort of roles linked to the advanced
for the year under review, was postponed analytics transformation programme, has successfully trained over 80 team members in
to the ensuing year in lieu of challenges the Group in functioning in advanced analytics roles at OCTAVE and within businesses
arising from the COVID-19 pandemic. across the Supermarket and Insurance businesses and the Consumer Foods industry group.
Towards the latter part of the year under review, OCTAVE also commenced independent
development of use cases, with moderate supervision from the global consulting firm. Such
independent implementation and delivery of use cases is aimed towards developing internal
The Group's digital
capability towards sustaining an advanced analytics practice in the Group. The capability of
transformation drive entail the division was reinforced with sustained hiring of advanced analytics professionals during
investments in infrastructure, the year with the staffing of data scientists, data engineers and delivery leads resulting in an
instilling a culture of change increase in the overall headcount at OCTAVE, as envisaged.
acceptance and training of
staff, among others.
65
INDUSTRY GROUP REVIEW
Industry Group Structure
Ports and Shipping

TRANSPORTATION
yy Operation of a container terminal in the Port of Colombo as a public-private
partnership on a build, operate and transfer (BOT) basis through South Asia
Gateway Terminals (SAGT).
yy Associate stake in Maersk Lanka, the agents in Sri Lanka and the Maldives for
Maersk Line.
yy Shipping agency and maritime services through Inchcape Mackinnon Mackenzie
Shipping (Private) Limited (IMMS).
Transportation
yy Marine bunkering and related services under Lanka Marine Services (LMS).
yy Third party logistics (3PL), warehousing, trucking through John Keells Logistics (JKLL).
yy DHL air express in Sri Lanka, a joint venture with Deutsche Post.
yy Representation of multiple on-line and off-line airlines as general sales agents
through Mack Air (MAL) in Sri Lanka.
yy Travel agency and travel related services through Mackinnons Travel (MTL).
yy Domestic scheduled and charter air taxi operations under the brand, 'Cinnamon Air'.
yy Freight forwarding and customs brokerage through Mack International Freight (MIF).
Contribution to the John Keells Group
18% 42% 5% 3%
Revenue EBIT Capital Carbon
Employed Footprint
Key Indicators
Inputs (Rs.million) 2020/21 2019/20 % 2018/19
Total assets 23,941 24,687 (3) 24,919

Total equity 18,291 17,832 3 18,246
Total debt1 3,663 4,402 (17) 4,172
Capital employed2 22,118 22,237 (1) 22,418
Employees3 512 732 (30) 698
Outputs (Rs.million) 2020/21 2019/20 % 2018/19
Turnover4 26,584 33,439 (21) 33,729

EBIT 3,347 4,178 (20) 4,406
PBT 3,343 4,087 (18) 4,245
PAT 3,246 3,962 (18) 4,182
EBIT per employee 7 6 15 6
Carbon footprint 2,557 9,261 (72) 13,808
1. Excludes lease liabilities.

2. For equity accounted investees, capital employed is representative of the Group's equity investment in these
companies. This is inclusive of lease liabilities.
3. As per the sustainability reporting boundary.
4. Revenue is inclusive of the Group's share of equity accounted investees.

EXTERNAL ENVIRONMENT AND OPERATIONAL REVIEW Ports and Shipping

During the year under review, the Group's
MACROECONOMIC UPDATE
Ports and Shipping business, South Asia
yy Global trade recorded a notable contraction in CY2021, on the back of worsening Gateway Terminals (SAGT), recorded a 12 per
economic conditions and restrictions in movement due to the COVID-19 pandemic. cent volume decline, handling 1.8 million
World merchandise trade volume contracted by 5.3 per cent in CY2020, as per the World TEUs [2019/20: 2.1 million TEUs]. Throughput
Trade Organisation, driven by a better than expected performance towards the latter at SAGT was impacted by restrictions in
end of the year supported by improved sentiment due to successful trials of effective movement, both in Sri Lanka and India,
COVID-19 vaccines. which adversely affected transshipment
volumes, particularly in the first quarter of the
yy Given disruptions to trade flows, global ocean freight and air freight rates recorded a year under review. Domestic volumes and
notable increase during the year under review. transshipment volumes at SAGT decreased
yy The Port of Colombo (POC) handled 6.8 million twenty-foot equivalent units (TEUs) in by 40 per cent and 6 per cent, respectively,
2020/21, a 6 per cent decline in TEUs handled against the previous year [2019/20: during the year under review.
2 per cent]. The contraction was primarily due to the disruptions from the outbreak of
COVID-19 and the resultant impacts on economic conditions and global and regional INSIGHTS
trade.
yy Domestic TEU volumes declined by 14 per cent during 2020/21 [2019/20: negative 2 SAGT volumes (TEUs)
per cent] driven by a slowdown in domestic imports, restrictions in imports on select 600,000
products and subdued domestic economic conditions. 500,000
yy Transshipment volumes decreased by 4 per cent in 2020/21 [2019/20: 2 per cent]. 400,000
India continued to be the primary transshipment market for Sri Lanka, accounting for 300,000
~70 per cent of volumes.
200,000
yy Domestic:transshipment mix at the POC stood at 16:84 for 2020/21 [2019/20:18:82].
100,000
yy Overall capacity utilisation at the POC was ~85 per cent for 2020/21.
0
Q1 Q2 Q3 Q4
yy Capacity enhancements at the POC: Domestic:Transshipment volumes
FY21 10:90 FY21 11:89 FY21 14:86 FY21 16:84
yy The Sri Lanka Ports Authority (SLPA) will implement the development and management FY20 19:81 FY20 19:81 FY20 19:81 FY20 20:80
of the East Container Terminal (ECT). While ECT is still in development, a completed FY2020 FY2021
section opened in late 2020. The first phase of the project features a 450 metre berth
while an additional 600 metres will be added in the second phase at a later date. yy With the outbreak of COVID-19, overall
volumes recorded a decline in excess
yy A consortium consisting of Adani Ports and Special Economic Zone Limited of 40 per cent in April 2020. Post the
(APSEZ) and JKH, in the capacity as the local partner, executed a letter of intent easing of the lockdown in mid-May
(LOI) to develop and operate the West Container Terminal (WCT) as a public private 2020 and the resumption in activity
partnership (PPP) project. in India, volumes demonstrated a
recovery trend, recording a decline of
yy The Jaya Container Terminal (JCT) oil bank initiated the construction of a 3,200 MT
~20 per cent by June 2020.
storage tank at its facility in Colombo.
yy The recovery momentum continued
Key Policy and Regulatory Highlights during the second quarter driven by
an increase in transshipment volumes
yy With the onset of the COVID-19 pandemic in Sri Lanka and the resultant pressures on
by 18 per cent which led to an
the economy, particularly on the currency, the Government imposed temporary import increase in total volumes by 7 per cent.
restrictions on select goods such as vehicles and non-essential items.
yy The resurgence of movement
yy Although restrictions were placed on ship managers and manning agents using restrictions in Sri Lanka in the third
Colombo as a hub for crew movement in June 2020 to contain the spread of COVID-19 in quarter coupled with the brief industrial
the country, these restrictions were subsequently lifted in December 2020. disruption which affected operations
for a few days, impacted volumes.
yy As per the Budget 2021, in order to promote the POC and the Port of Hambantota (POH)
yy Notwithstanding this short-term
as commodity trading hubs in international trading, and to encourage investments in
impact, volumes in the fourth quarter
bonded warehouses and warehouses related to offshore business, such investments were
demonstrated a recovery of 6 per cent
made exempt from all taxes.
against the third quarter of 2020/21.
67
TRANSPORTATION
The ensuing productivity and efficiency The WCT, a part of the proposed Colombo Port South Harbour Development, encompasses a
improvement and capacity enhancement deep-water terminal with an alongside depth of 20 metres and annual capacity of ~3.0 million
initiatives were rolled out during the year TEUs. The PPP will be constructed on a build, operate and transfer (BOT) basis for a lease period of
under review. 35 years. This investment will ensure continued long-term exposure to the ports business in the
yy SAGT became the first terminal in Sri Lanka country which augers well for the future of the Group once it materialises.
to collaborate with 'TradeLens', a digital
Mackinnon Mackenzie and Company (Shipping) Limited (MMS) entered into a joint venture agreement
platform using blockchain technology
with Inchcape Shipping Services Group Holdings Limited (Inchcape) in January 2021. Inchcape is the
jointly developed by Maersk Line and
leading maritime services provider and is the largest independent shipping agency network in the
International Business Machines (IBM).
world. The newly formed entity, Inchcape Mackinnon Mackenzie Shipping (Private) Limited will provide
yy Pioneered the implementation of an
world-class shipping and maritime services at all ports and territorial waters in Sri Lanka.
electronic delivery advice (e-DA) enabling
uninterrupted, safe, and faster clearance During the year under review, MMS implemented the 'GAT-ship port call' software as the front-end
of import consignments. This process was system for its shipping agency business with the aim of improving productivity and aiding operations.
further enhanced with the launch of an
electronic payment gateway for faster Maersk discontinued its 'Damco' and 'Safmarine' brands and the corresponding operations were
realisation of payments. integrated under one brand as a part of the 'Stay Ahead 2.0' strategy. The business was also able to
yy To boost yard and gate productivity, the secure a ~20 per cent market share in Sri Lanka for 2020/21. The business also invested in various
business commissioned 46 new terberg digital platforms and products, such as 'customs house broker (CHB) app lite', 'Maersk flow', and
prime movers, 2 forklifts with a capacity of 'TradeLens', with the aim of seamlessly connecting its supply chain.
3 tons each, 3 single lift spreaders, 12 new
40-foot trailers and refurbished 8 rubber
tyred gantry (RTG) cranes to improve
operational efficiency. COVID-19: IMPACT AND MITIGATION – PORTS AND SHIPPING
yy Continued the trailer refurbishment project The global spread of COVID-19 impacted port operations as the contraction in trade led to a
by extending the lifespan of current slowdown in shipping activities, port traffic and maritime trade flows. The businesses within
equipment by 5 years. this segment adopted cost-based strategies and continued to digitise its operations.
yy Commenced repair activities on
Impact
developing the wharf area.
yy Whilst the initial impact on volumes in the POC was from the lockdown in China and
The year under review marked significant India, the subsequent slowdown in global and regional trade impacted the overall
developments for the POC in terms of performance of the POC given reduced vessel calls.
much required capacity enhancements. The yy The imposition of a nationwide lockdown in Sri Lanka further exacerbated this impact,
development of the East Container Terminal given restrictions in movement and challenges in labour which trickled down to delays in
(ECT) will be implemented by the Sri Lanka berthing, sailing, inter-terminal transfer (ITT) delays and a vessel backlog at the POC.
Ports Authority (SLPA). While ECT is still in
yy Although SAGT, in line with the overall market, recorded a decline in throughput driven
development, a completed section opened in
by the imposition of a two-month island-wide curfew, post the easing of the lockdown
late 2020. The first phase of the project features a
in mid-May 2020, activity displayed a faster than expected recovery during the second
450 metre berth while an additional 600 metres
quarter of the year under review. Thereafter, although the isolation of selected high-
will be added in the second phase at a later date.
risk areas due to an outbreak of a cluster in early October 2020 impacted the volume
Concurrently, further to the approval granted momentum, the business recorded a rebound in TEUs handled towards the latter end of
by the Cabinet of Ministers, the consortium the year under review in tandem with the relaxation of isolation measures.
consisting of Adani Ports and Special yy Restrictions imposed on handling foreign crew transfers impacted MMS.
Economic Zone Limited (APSEZ) and JKH in
yy Import restrictions imposed by the Government impacted both SAGT and Maersk.
the capacity as the local partner of APSEZ
executed a Letter of Intent (LOI) in March 2021 yy Delays and deferral in export orders due to lockdowns in key source markets such as
from the Ministry of Ports and Shipping and Europe and USA, adversely impacted export consolidation and air freight forwarding
SLPA, acting on behalf of the Government of revenue at Maersk.
Sri Lanka, to develop and operate the West
Container Terminal (WCT) in the POC as a Measures taken
public private partnership project. yy In addition to the business continuity plans in place, SAGT developed a COVID-19
contingency plan introducing new working hours and rosters.
The newly formed entity, yy Whilst SAGT operated in compliance with COVID-19 protocols of the Government and
Inchcape Mackinnon health authorities, additional measures were also rolled out to ensure the health and
Mackenzie Shipping (Private) safety of staff liaising directly with the ship's crew and port personnel.
Limited will provide world-class yy The businesses rolled out various cash preservation, cost optimisation and productivity
shipping and maritime services enhancement initiatives aimed at better managing its funding position.
at all ports.
The first tanker importing bunker fuel was docked at the POH in early April 2020, to discharge
AWARDS ~25,000 MT of very low sulphur fuel oil (VLSFO) into the Port's newly refurbished tanks. LMS was
the first to enter into a short-term fuel contract with Sinopec Fuels of Lanka (SFOL) for the sale
yy Maersk was ranked within the 'Top 40
and purchase of 20,000 MT of the aforementioned 25,000 MT of cargo imported by SFOL. During
Companies for the Year 2020' by 'Great
the year under review, the business liaised with regulatory authorities to put in place necessary
Place to Work'.
frameworks to allow SFOL to transfer cargo to local bunker players subject to certain conditions.
LMS also supplied 2,500 MT of low sulphur marine gas oil (LSMGO) to a Russian warship 'Boris
Further to the approval Butoma' at the POH, post detailed planning and execution, and under strict deadlines and
granted by the Cabinet of stringent health and safety measures.
Ministers, the consortium
Internalisation of technical and crew management services of both bunker barges of LMS (MT
consisting of Adani Ports
Mahaweli and MT Nilwala) commenced from August 2020 onwards, aiding the business to reduce
and Special Economic Zone vessel management costs. In addition to this, LMS acquired the management of 'MT Kappa Sea',
Limited (APSEZ) and JKH the largest bunker barge in the country with a capacity of 5,000 DWT, owned by SFOL.
in the capacity as the local
partner of APSEZ executed
a Letter of Intent (LOI) in
March 2021 from the Ministry
of Ports and Shipping and
SLPA, acting on behalf of the
Government of Sri Lanka, to
develop and operate the West
Container Terminal (WCT) in
the POC as a public private
partnership project.
Tanker refueled with VLSFO at the POH anchorage via the oil barge 'Kumana' of LMS.
Bunkering
The Bunkering business of the Group, Lanka COVID-19: IMPACT AND MITIGATION - LMS
Marine Services (LMS), remained resilient
during the year under review, despite the The setbacks faced due to the spread of COVID-19 was successfully curtailed by LMS by
numerous challenges faced in light of the proactively implementing various profitability and productivity enhancing mechanisms and
COVID-19 pandemic. The business was efficient cost management strategies.
impacted by a reduction in demand for bunker
fuel on the back of the COVID-19 pandemic Impact
given a reduction in vessel calls which resulted yy At the onset of the pandemic, demand for global oil weakened, resulting in a sharp decline
in a contraction in overall market volumes and in oil prices. Despite this initial impact, bunker demand and stability in base oil prices
exerted pressure on margins. However, the rebounded at a slow pace during the year in tandem with certain countries lifting travel
business proactively rolled out various cost restrictions. However, with the outbreak of subsequent waves of COVID-19 around the
saving and productivity enhancing measures globe, demand noted a deterioration. The subsequent roll out of vaccinations, contributed
to minimise this impact. Such initiatives also to a recovery in oil prices towards the latter end of the year.
aided LMS in addressing fluctuating oil prices yy Continuous discussions were held between the Organisation of the Petroleum Exporting
and regional competition. Whilst the overall Countries (OPEC) and non-OPEC countries regarding production cuts, further contributing
decline in bunker volumes in the Sri Lankan to oil price volatility.
market was ~40 per cent, the decline in
yy Competition from Indian ports impacted Colombo bunker volumes leading to a decline in
bunker volumes at LMS was 20 per cent.
vessel calls.
During the year under review, LMS gained a
Measures taken
notable increase in domestic market share
yy LMS maintained a consistent supply of cargo in Colombo amidst the pandemic.
and continued to maintain its overall market
leadership position within the west coast of Sri yy Entered into fixed forward contracts to hedge the business against potential fluctuations
Lanka. Better inventory management, whereby whilst continuing to strengthen customer relationships.
the business was able to consistently import yy Cost efficient marketing and commercial strategies were adopted in order to improve
low sulphur fuel oil (LSFO) and marine gas oil margins.
(MGO) via the chartered tanker at favourable
price points and quantities, helped LMS in yy Various cash management initiatives were rolled out in line with the Group directive.
gaining market traction.
69
TRANSPORTATION
Logistics JKLL ventured into a new

The Logistics arm of the Group, John Keells business vertical by securing
Logistics (JKLL) increased its warehousing COVID-19: IMPACT AND Maersk container freight
footprint by 200,000 sq.ft. during the year MITIGATION – JKLL
under review, driven by an expansion of its
station (CFS) operations by
Given the labour-intensive nature of setting up the initial facility
service offerings and customer base. The
operations, the outbreak of COVID-19
overall warehouse utilisation for the year was
gave rise to significant challenges
centre at Thudella.
recorded at 87 per cent [2019/20: 96 per cent].
concerning health and safety of staff. The
business carried out risk assessment plans DHL Keells
JKLL ventured into a new business vertical by
and COVID-19 prevention measures to
securing Maersk container freight station (CFS) DHL (Private) Limited remained resilient
ensure the safety of its employees and
operations by setting up the initial facility despite the unprecedented challenges posed
continuity of operations.
centre at Thudella. The 40,000 sq.ft. facility will by the pandemic. An increase in outbound
aid the logistic requirements of global clients Impact parcel shipment volumes and heavy weight
of Maersk whilst enabling JKLL to enter into shipments coupled with an increase in
yy Significant challenges in labour
the apparel sector. inbound volumes aided performance.
given restrictions in movement
and fears surrounding the potential
Further, JKLL entered into a last mile delivery Although an increase in air freight rates
transmission of the virus. Despite
business partnership with North Seven Trading coupled with the lacklustre performance of
this, the business was able to carry
(Private) Limited given the increasing demand the apparel sector, on the back of COVID-19
out its operations with no material
for last mile delivery. impacted the performance in the first quarter,
disruptions to operations.
the subsequent resumption of travel and
The business recorded a 6 per cent increase in yy Despite the stringent measures recovery of the apparel sector contributed to
operational throughput during the year under imposed to contain the spread of a rebound in performance. It is pertinent to
review. Operational throughput recorded a COVID-19, due to the frontline nature note that the business maintained its position
decline in the first quarter of the year, driven of work, a few COVID-19 cases were as the market leader in the industry during the
by the imposition of an island-wide lockdown. identified in certain distribution year under review.
The gradual easing of restrictions thereafter, centres which exerted pressure on
from mid-May 2020 onwards, contributed to operations.
AWARDS
an improvement in operational throughput.
Measures taken
Although restrictions on imports also exerted DHL received the following awards from
pressure on throughput handled, increase in yy Workplace safety procedures and
'Great Place to Work':
the local manufacturing capacity insulated this COVID-19 safety protocols were
implemented and closely monitored. yy Ranked within the 'Top 40 Best
impact. Further, JKLL expanded its transport
Employees were provided benefits Companies to Work in Sri Lanka –
fleet operations by 5 per cent.
such as personal protective 2020'.
equipment (PPE), transport, and yy 1st place - 'Best Multinational
During the year under review, JKLL
accommodation facilities. Proactive Workplaces in Asia'.
commenced the implementation of a tier-1
cloud-based warehouse management action was taken on a day-to-day yy 'Best Multinational Corporation in
system (WMS) with the aim of digitising and basis to mitigate the risk of a spread Sri Lanka'.
optimising its logistics value chain, enhancing of COVID-19, in compliance with the yy Gold award - 'Best Medium Sized
the visibility of its logistics operations, guidelines and regulations stipulated Enterprise' category.
optimising costs and increasing productivity. by the health authorities, including yy Ranked within the 'Top 10 Best
regular random PCR tests on staff and Companies for Millennials'.
external parties visiting the facilities
AWARDS over and above the legally mandated
requirement.
yy Thudella distribution centre was
awarded the 'Customs-Trade yy During the first wave of COVID-19, a
Partnership Against Terrorism' (CTPAT) part of the Enderamulla distribution
certificate. centre was converted to an online
order fulfilment centre within a short
period of three days to aid operations
of the Supermarket business.
yy Currently JKLL handles supplier
receipts, storage, repackaging and
delivery of dry and fresh goods to 123
'Keells' outlets island-wide from four
distribution centres.
The inauguration ceremony of JKLL - Maersk CFS
operations.

COVID-19: IMPACT AND MITIGATION - COVID-19: IMPACT AND MITIGATION -

DHL KEELLS AIRLINES AND OTHER
DHL Keells encountered numerous challenges with the global outbreak of COVID-19 which The COVID-19 pandemic had an
impacted supply chain functions. However, the business rebounded as market conditions unprecedented impact on the airlines
improved. and travel businesses with operations
coming to a complete standstill, both
Impact globally and locally.
yy The island-wide lockdown imposed in March to mid-May 2020 severely impacted
outbound parcel shipment volumes, although volumes recovered with the easing of Refer the Leisure industry group review
for a discussion of the impact of the
lockdowns.
pandemic on the tourism sector -
yy Constraints in movement and inability to collect respective delivery consignments led to page 96
an overrun of capacity at the DHL service centre in Seeduwa.
Measures taken
yy The import ban on non-essential products and import restrictions imposed by the
yy Agile cost saving initiatives were
Government impacted the inward shipment of parcels.
implemented within all businesses
yy Restrictions on regular commercial airline flights and cargo flights exerted pressure on to manage operational costs,
shipment lead times and cargo volumes. whilst systems and processes were
yy Commercial airlines commanded premium rates at the outset of the pandemic to ensure also critically reviewed to increase
connectivity to the flight network. efficiency and productivity.
yy Remote working conditions and technological advancements led to a decline in yy Early bird offers and discounts
document related courier services. were offered by 'Cinnamon Air' to
stimulate domestic demand.
yy During the first lockdown, the apparel sector which is a key customer segment of the
business was severely impacted. This was subsequently reversed as the apparel sector yy An action plan targeting COVID-19
rebounded with fast turnaround times. safety protocols was rolled out
amongst the crew and frontline
yy Customer payment delays exerted pressure on the liquidity position.
workers at 'Cinnamon Air'.
Measures taken
yy Businesses explored other avenues
yy In order to manage the capacity constraints, the business procured containerised space for cash generation, such as
to store customer consignments. facilitating ad-hoc international
yy The business worked closely with related Government entities to fast-track the clearance cargo operations, Gulf Air online and
of shipments. offline ad-hoc cargo operations, and
seafarer charters at MAL and focus
yy Implemented tailor-made business continuity plans to cater to local conditions.
on new market segments at MTL.
yy Conducted several customer and market surveys to comprehend the impact of COVID-19
and the resulting changes in shipping patterns.
Airlines and Other

Businesses within the Airline segment were significantly impacted by the decline in tourist arrivals 'Cinnamon Air' grounded
due to the pandemic. The domestic charter flight operation 'Cinnamon Air' grounded its flights its flights throughout
throughout the year, barring 6 weeks during the months of September to October 2020. The flight
the year, barring 6 weeks
condition of aircrafts were maintained at stipulated levels. With the gradual recovery in consumer
sentiment and domestic demand at the time, 'Cinnamon Air' resumed operations in early April 2021. during the months of
September to October
Refer the Outlook section for details on the ongoing impact of the current outbreak in 2020. The flight condition
Sri Lanka - Page 134
of aircrafts were
The reduction in flight frequencies on account of the pandemic, severely impacted cargo volumes maintained at stipulated
at MAL. This was offset, to an extent, through cargo operations in liaison with Sri Lankan Airlines. levels.
MTL implemented a mid and back-office software system which will streamline processes and
increase staff productivity whilst facilitating advanced Business Intelligence (BI) data driven
decision-making solutions.
71
TRANSPORTATION

The section that ensues discusses the performance of the industry group during the year under review, under the key forms of Capital applicable for
the industry group.
Financial and Manufactured Capital

Income Statement Indicators Transportation
Rs.million 2020/21 2019/20 % yy The Group's bunkering business noted a 17 per cent decrease in
EBITDA during the year under review due to the aforementioned
Revenue* decline in revenue. Multiple strategies such as forward contracts,
Transportation 19,476 26,123 (25) agile pricing mechanism based on indexes with suppliers, and
Ports and Shipping 7,108 7,316 (3) re-bonding cargo to other local suppliers aided the business in
Total 26,584 33,439 (21) managing the overall impact on EBITDA.
*Including share of revenue of equity accounted investees. yy It should be noted that the Bunkering business recorded strong
margin growth in 2019/20, particularly in the third quarter, on
Transportation account of the first-mover advantage of introducing low sulphur fuel
oil (LSFO) to the market.
yy The Group's Bunkering business recorded a 28 per cent decrease in
revenue during the year under review. The reduction in demand for yy Profitability at JKLL was further augmented by cost management
bunker fuel on the back of the COVID-19 pandemic resulted in an 20 and productivity enhancing initiatives which resulted in a 42 per cent
per cent contraction in volumes at LMS. This was exacerbated by a increase in EBITDA.
sharp reduction in oil prices.
yy The Airline businesses recorded a notable contraction in profitability,
yy The Bunkering business accounts for over 93 per cent of the revenue in line with its revenue decline.
composition within the industry group, excluding equity accounted
investees. yy Subdued performance at DHL Keells exerted pressure on the sector's
performance.
yy The Airlines businesses recorded a significant decline in revenue due
to the COVID-19 pandemic and its resultant impacts on global and yy In addition to the factors affecting EBITDA as outlined above, PBT was
domestic travel. also favourably impacted by reduced interest expenses, particularly at
yy The Logistics business recorded a 27 per cent increase in revenue the Bunkering business given the prevailing low interest rate regime
during the year under review, driven by revenue generated from new and lower short-term borrowings.
clients and increased velocity across facilities. The classification of the
business as an essential service provider during periods of lockdown Ports and Shipping
also aided the business in continuing operations with no closures. yy In addition to the EBITDA impact stemming from the revenue
decline, EBITDA of the Port business was further impacted as a result
Ports and Shipping of the business becoming liable for income tax from September
yy The revenue decline in the Ports and Shipping sector is mainly 2019 onwards and due to a brief industrial disruption, which affected
attributable to SAGT, which recorded a volume decline of 12 per cent. operations for a few days in the third quarter of the year under
review.
yy With the onset of the COVID-19 pandemic, throughput at SAGT was
significantly impacted by the lockdowns in Sri Lanka and India which
Balance Sheet Indicators
affected transshipment volumes. With the easing of restrictions,
the business witnessed a gradual recovery in throughput. Revenue Rs.million 2020/21 2019/20 %
at SAGT was also impacted by a change in the throughput mix on Debt*
account of the continuing import restrictions in place in the country.
Ports and Shipping - - -
Rs.million 2020/21 2019/20 %
Total 3,663 4,402 (17)
EBITDA*
Ports and Shipping 2,408 2,872 (16) yy The decrease in debt in the industry group is mainly attributable to
Total 3,610 4,375 (17) a decrease in short-term borrowings at LMS given a contraction in
PBT* working capital.
Transportation 935 1,215 (23) yy Lease liabilities as at 31 March 2021 stood at Rs.164 million [2019/20:
Ports and Shipping 2,408 2,872 (16) Rs.2.3 million]. Total debt including leases stood at Rs.3.83 billion as at
31 March 2021 [2019/20: Rs.4.40 billion].
Total 3,343 4,087 (18)
yy JKLL recorded a 69 per cent increase in debt and lease liabilities,
*Share of results of equity accounted investees are shown net of all taxes. primarily due to the adoption of SLFRS 16 – the accounting standard
on leases.

Natural Capital
The industry group operates within internal efficiency targets and Waste Disposed (Kg)
international benchmarks applicable to the industry. Conducting
operations in an environmentally responsible manner, particularly 2019/20 200,393
through waste and emissions management, are key areas of emphasis
for the businesses. 2020/21 231,229 15%
Material topics and focus areas are as follows:
Carbon footprint scope 1 and 2 per operational intensity factor
2020/21 2019/20
Energy and Emissions Management
LMS CO₂ (kg per MT of bunkers sold) 7.0 6.9
Relevance: Financial, regulatory and brand reputation implications JKLL CO₂ (kg per sq.ft. of warehouse managed) 2.2 2.4
Mack Air CO₂ (kg per sq.ft. of office space) 7.9 11.5
Targets and initiatives during the year:
MTL CO₂ (kg per sq.ft. of office space) 0.6 3.7
yy Continuous monitoring of fuel consumption and emissions Cinnamon Air CO₂ (kg per flight hour) 2,984.3 3,827.0
against established international benchmarks.
yy Ongoing analysis of sales routes for route optimisation via the Waste generated per operational intensity factor
Transport Management System at JKLL. 2020/21 2019/20
yy Ongoing replacement of traditional light bulbs with LED bulbs LMS waste generated (kg per MT of bunkers sold) 0.5 0.4
and traditional air conditioner units with energy efficient JKLL waste generated (kg per sq.ft. of 0.4 0.3
inverter-type units at JKLL. warehouse managed)
LOOKING FORWARD: 2025 GOALS
John Keells Logistics set a sustainability goal to be achieved by Human Capital

2024/25. The goal aims to reduce its energy usage, against the
The Transportation industry group strives to maintain a healthy and safe
2018/19 baseline.
workplace across its operational facilities for its employees, in line with
industry best practice. The businesses also seek to maintain zero major
Energy accidents through necessary trainings and awareness creation.
10% reduction in energy consumption at JKLL Seeduwa and
Significant steps were taken to ensure the safety of employees while
Enderamulla warehouses.
ensuring uninterrupted operations amidst the COVID-19 pandemic.
Waste Management
Talent Management
Relevance: Financial, regulatory and brand reputation implications
Relevance: The need to retain and continuously upgrade skills of
existing staff, while developing a resource base of
yy Waste generated through bunkering operations was professionals for the country's transportation industry
continuously monitored and disposed through a Marine
Environmental Pollution Authority (MEPA) certified third party. Targets and initiatives during the year:
yy No significant spillages were reported during the year. yy Continuous training and skills development.
yy The 13-year strategic collaboration with the Department of

Transport and Logistics Management of the Engineering
Carbon Footprint (MT) Faculty of the University of Moratuwa, aimed at expanding
the country's resource base of professionals in the industry
2019/20 9,261 was halted in the reporting period due to the closure of
universities and restrictions that arose during the pandemic.
2020/21 2,557 72% The programme is set to recommence in 2021/22.
73
TRANSPORTATION
Social and Relationship Capital

Health and Safety
The industry group actioned several initiatives with special focus on
providing support to its partners and stakeholders during COVID-19.
Relevance: Providing a safe working environment in order to
improve employee productivity
SIGNIFICANT SUPPLIERS
Targets and initiatives during the year: yy Outsourced vehicle fleets
yy Warehouse operations
Health and safety
yy Maintenance, support services, and outsourced employees
yy LMS and JKLL upgraded from the OHSAS 18001: 2007 yy Suppliers of capital equipment
certification to ISO 45001: 2018 for bunkering and warehousing
operations. Businesses in the industry group assessed, as necessary, significant
suppliers, including outsourced services in order to maintain mutually
yy Fire drills and MARPOL compliant oil spill drills were carried out beneficial relationships with stakeholders and mitigate any negative
for employees. sustainability impacts.
yy Customs Trade Partnership Against Terrorism (CTPAT) certification
was obtained for JKLL's Thudella facility during the year. Material topics and focus areas are as follows:
yy No injuries were recorded during the year under review.
COVID-19 response
Community Engagement
yy Business continuity plans were activated across all operations with

Relevance: Proactive community engagement towards building
continuous monitoring and upgrades, as necessary.
trust and promoting brand image
yy Workplace safety procedures such as temperature checks,
random PCR tests and hand sanitisation facilities were Targets and initiatives during the year:
rolled out. yy English language scholarships were awarded to 7 high
yy 'Work from home' arrangements were made available. performing students under John Keells Foundation's English
yy JKLL conducted a comprehensive risk assessment and took Language Scholarship Programme.
measures to ensure the health and safety of operational staff in yy Following the outbreak of COVID-19, JKLL distributed 70
order to continue uninterrupted operations. personal protection equipment (PPE) for the use of Public
Health Inspectors (PHIs).
yy Dry ration packs were distributed by JKLL among low-income

communities with the support of the Peliyagoda police station.
Number of Employees*
Ports and Shipping 68
Transportation 444
Supply Chain Management
*Excludes equity accounted investees, barring 'Cinnamon Air'.
Relevance: Proactive engagement with suppliers towards building
Training (Hours)
2019/20 16,115 yy LMS deferred its annual service fee increment to its lubricant
principals by one year given the difficulties faced in light of
2020/21 4,126 74% COVID-19.
yy JKLL:
Training per Employee (Hours)
yy prioritised small-scale supplier payments in order to
support supplier cash flows.
2019/20 22
yy extended customer discounts based on the concessions
2020/21 8 64% negotiated with suppliers.
yy extended weekly PCR testing to third-party truck drivers.

*Training figures were impacted due to COVID-19 restrictions.


Beverages
CONSUMER FOODS
CSD | Non-CSD
yy Carbonated soft drinks (CSD) under the 'Elephant House' brand.

yy Non-CSD range:
yy 'Twistee', a fruit-based tea drink.
yy 'Fit-O', a fruit flavoured drink.
yy Fresh milk and flavoured milk branded under 'Elephant House'.
yy Water branded under 'Elephant House'.
yy 'Wild Elephant', an energy drink.
Bulk | Impulse
yy Wide selection of Frozen Confectionery products, including the premium ice cream
range 'Imorich' and other impulse products such as stick, cone, and cup varieties.
Convenience Foods
yy Processed meat products under the 'Keells-Krest' and 'Elephant House' brands.
yy A range of crumbed and formed meat products under the 'Keells-Krest' brand.
yy Dry range:
yy Instant rice branded 'Ezy rice'; an affordable, easy-to-prepare and ready-to-eat
single serve product.
yy 'Keells-Krest Soya Meat', a plant-based product.
Note: The above products comprise a portfolio of leading consumer brands – all household names -
supported by an established island-wide distribution channel and dedicated sales team.
11% 31% 3% 21%

Employed Footprint
Key Indicators
Total assets 15,914 15,489 3 14,670
Total equity 8,755 8,073 8 7,498
Total debt1 2,546 3,261 (22) 2,982
Capital employed2 11,398 11,426 (0) 10,479
Employees3 1,402 1,480 (5) 1,454

Turnover 16,510 17,004 (3) 16,208
EBIT 2,459 2,556 (4) 2,134
PBT 2,297 2,330 (1) 1,941
PAT 2,156 1,644 31 1,356
2. Includes lease liabilities.
75
EXTERNAL ENVIRONMENT AND OPERATIONAL REVIEW Beverages

The Beverages business witnessed a challenging
year on the back of the COVID-19 pandemic,
yy Gross domestic product (GDP) in Sri Lanka contracted by 3.6 per cent in CY2020, a recording a 16 per cent decrease in volumes
notable slowdown against the 2.3 per cent growth recorded in CY2019, primarily driven during 2020/21. The volume decline was mainly
by reduced economic activity and dampened sentiment following the COVID-19 attributable to the imposition of a two-month
outbreak. Although GDP growth was negative in the first half of CY2020, economic island-wide curfew, particularly during the peak
activity rebounded thereafter recording a 1.3 per cent growth in both the third and fourth sales month of April 2020. Post the easing of the
quarters of CY2020. lockdown in mid-May 2020, business activity
displayed a faster than expected recovery during
yy Although headline inflation, as measured by the year-on-year change in the National the second quarter of the year under review.
Consumer Price Index (NCPI) remained at single digits during CY2020 similar to the Thereafter, although the isolation of selected
previous year, the average annual inflation was recorded at 6.2 per cent, driven by notable high-risk areas due to an outbreak of a cluster
increases in the food category. in early October 2020 impacted the volume
momentum, the Beverages business recorded
yy Core inflation stood at 4.7 per cent in December 2020, while annual average core inflation
a rebound in volumes towards the latter end
was recorded at 4.1 per cent.
of the year under review in tandem with the
yy Consumer discretionary spending deteriorated significantly during CY2020, due to relaxation of isolation measures. The impact of
worsening economic conditions, unprecedented volatility and dampened consumer and lower volumes was offset, to an extent, through
investor sentiment on the back of COVID-19. selective price increases across SKUs.
yy Whilst discretionary spending witnessed a rebound post the easing of the lockdown
in mid-May 2020, the isolation of selected high-risk areas due to an outbreak of a INSIGHTS
cluster in early October 2020 impacted sentiment.
CSD Volumes
Index: FY2019 Q1 = 100
yy A notable rebound in discretionary spending was witnessed towards the latter end of
150
the year under review in tandem with the relaxation of isolation measures.
120
yy The LMD-Nielsen Business Confidence Index (BCI) was recorded at 126 points in March
2021, the highest over the last 12 months, placing it 20 points above the average for this 90
period whilst also reaching an all-time average.
60
Key Policy and Regulatory Highlights 30

yy The Special Commodity Levy on sugar was reduced from 50 rupees per kilogram to 25
cents per kilogram in October 2020. 0
Q1 Q2 Q3 Q4
yy Revisions to Excise (Special Provisions) Duty on sweetened beverages. FY2019 FY2020 FY2021
yy Mineral water, aerated water, and energy drinks – the exempt quantum of sugar
yy Although CSD volumes in the first
contained in such beverages was revised to 6 grams per 200 ml while the duty rate
quarter of the year under review was
was revised to the higher of Rs.12 per litre or 30 cents per gram of added sugar in
significantly affected by the island-
excess of the exempt quantity.
wide curfew, the easing of restrictions
yy Beverages based on fruit and vegetable juice – the exempt quantum of sugar was thereafter in mid-May resulted in a
revised to 9 grams per 100 ml while the duty rate was revised to the higher of Rs.12 faster than expected recovery where
per litre or 30 cents per gram of added sugar, in excess of the exempt quantity in volumes were on par with pre-
August 2020. In October 2020, this was subsequently revised where the exempt lockdown levels by the second quarter.
quantity of sugar was amended to 8 grams per 100 ml while the duty rate was yy This momentum was affected by the
amended to 30 cents per gram. cluster outbreak in early October and
the resultant restrictions imposed,
yy Carbonated beverages – the exempt quantity of sugar was revised to 6 grams per 100
although less pronounced than
ml while the duty rate was revised to the higher of Rs.12 per litre or 30 cents per gram
originally witnessed during the first
of added sugar in excess of the exempt quantity of 6 grams per 100 ml.
lockdown.
yy Introduction of Cess and Duty on tetra packs, at 10 per cent and 15 per cent, respectively. yy Notwithstanding this, the business
witnessed a recovery in volumes in
yy Revision of the ports and airport levy (PAL) to 2.5 per cent on imported milk products, the fourth quarter of 2020/21. It is
including milk powder. encouraging to note that the business
recorded its highest monthly sales
volume in 42 months, in March 2021.

CSD:Non-CSD Volume Mix

COVID-19: IMPACT AND MITIGATION – BEVERAGES
89:11
In light of the unprecedented challenges presented by the pandemic, the Beverages 2019/20: 87:13
business rolled out prudent cost management strategies and reformed its business
operations to serve its consumers within constraints entailing movement and social
distancing.
AWARDS
Impact
yy 'Cream Soda' was awarded 'Beverage
yy The imposition of the nationwide lockdown in March 2020 led to the subsequent closure Brand of the Year' at the SLIM Nielsen
of all factories till end-April 2020, which significantly impacted sales volumes. People's Choice Awards for the 15th
yy A notable decrease in consumer discretionary spending, restrictions in movement, and consecutive year.
the closure of certain general trade (GT) outlets also impacted the business, particularly
returnable glass bottles (RGB) sales.
yy The HORECA (hotels, restaurants, catering) channel noted a significant decline, given the
severe impact of the pandemic on tourism. The closure of factories and offices due to Despite the challenges, the Frozen
remote working conditions further impacted Beverage volumes. Confectionery (FC) business contained the
decline in volumes to a marginal 1 per cent
yy Given the impact of the pandemic on global trade, the business encountered challenges during the year under review [2019/20: 3
in sourcing raw materials and witnessed an increase in raw material prices and per cent]. Whilst Impulse volumes recorded
transportation charges. a marginal decline during the year, volumes
Measures taken in the Bulk segment remained steady, driven
by in-home consumption as a result of
yy Extended credit lines and enabled additional allowances to distributors, to ensure the
restrictions in movement. Higher demand on
continuity of the supply chain.
the back of improving consumer sentiment
yy Effective inventory management to prevent stock shortages and supply disruptions. particularly in the second and fourth quarters
yy Implementation of a bio-bubble concept in the manufacturing facility in order to of the year also aided the business in
minimise the spread of COVID-19 and related production risks. managing the impact.
yy Introduction of larger pack sizes aimed at increasing take-home consumption. Volume growth in the first quarter, particularly
yy In line with the Group, various measures aimed at preserving the business's cash flow the Impulse segment, was significantly
position, managing costs, and realigning expenses were rolled out. impacted due to the lockdown across the
country to contain the spread of COVID-19.
Whilst the easing of the lockdown in mid-May
The business noted a change in shopping behaviour of consumers driven by social distancing and resulted in a strong month-on-month recovery
remote working practices where RGB recorded a decline in volumes, which was partially offset by a of volumes, the resurgence of a COVID-19
growth in PET bottles. The PET: RGB mix stood at 86:14 during the year under review in comparison cluster in October 2020 hampered this
to 77:23 in 2019/20. momentum, similar to the Beverage business.
However, the easing of isolation measures
The business continued its diversification strategy of creating a sustainable balance between thereafter aided the business in managing
its CSD and non-CSD segments. Despite the challenging environment, to ensure a sustainable the overall impact on volumes, reaching pre
business in line with evolving consumer behaviour, emphasis was placed on expanding its COVID-19 levels by March 2021.
portfolio offering. In this regard, the business launched the following products:
yy 'Cream Soda Apple Pop', the first extension of the 'Cream Soda' brand. The Frozen Confectionery
yy 2 Litre 'Cream Soda', 'Necto', 'Orange Crush' and 'EGB' mega value packs, a 'value for money' business recorded its highest
proposition. monthly sales volume in
yy 1 Litre 'Twistee Apple' under the fruit juice category of the non-CSD segment. March 2021 in its history of
operations.
The business rolled out its advanced analytics transformation programme where two use cases,
of several well-defined advanced analytics use cases earmarked for the Beverage business, are Performance of the Bulk
currently at a development stage. These use cases focus on improving efficiencies across the
supply chain.
segment outpaced the
Impulse segment driven by
an increase in take-home
consumption as a result of
restrictions in movement.
77
CONSUMER FOODS
INSIGHTS
Frozen Confectionery Volumes COVID-19: IMPACT AND MITIGATION - FROZEN CONFECTIONERY

Index: FY2019 Q1 = 100
150 Despite the challenges faced by the pandemic, the Frozen Confectionery business diligently
worked towards the revival of the industry and continued to sustain its market position
120 whilst rolling out cash management and cost control measures.
90 Impact
60 yy Operations of factories were halted due to the lockdown imposed in March 2020 until the
end of April 2020. Manufacturing activities commenced thereafter gradually with priority
30 being the health and safety of staff.
0 yy With the resurgence of cases within one of the factories during the second outbreak, the
Q1 Q2 Q3 Q4
business proactively closed one if its facilities for a very brief period in order to contain the
FY2019 FY2020 FY2021 spread of the virus.
yy Restrictions in movement directly impacted the performance of the Impulse segment,

yy Despite the impact on Frozen resulting in a shift towards in-home consumption during the year under review.
Confectionery volumes during
periods of restrictions, the business yy The out-of-home channel was negatively impacted given reduced social events and
witnessed a significant increase in inbound travel.
performance driven by double-digit
Measures taken
growth in volumes during the second
and fourth quarters with the easing of yy Partnered with delivery platforms such as, 'Uber' and 'PickMe' to cater to rising in-home
restrictions. consumption.
yy Performance of the Bulk segment yy Rural penetration plans were implemented to increase outlet base and business footprint.
outpaced the Impulse segment yy Routine mobile operations and door-to-door delivery facilities were made available
driven by an increase in take-home during the lockdown period.
consumption as a result of restrictions
yy Launched products such as the 1 litre and 4 litre family tubs and wonder bar multipack, to
in movement.
cater to the rapid rise in in-home consumption.
yy Volumes in the fourth quarter of the
yy Launched a variety of new products under the Impulse category to maintain momentum
previous financial year were impacted
and customer interest.
by the island-wide lockdown for
~2 weeks in March 2020. yy Rolled out prudent cost management and efficiency improvement initiatives.
yy The Frozen Confectionery business

recorded its highest monthly sales
volume in March 2021 in its history of
operations.
Given the evolving market landscape, as a

mitigatory measure, the business proactively
introduced multi packs and larger pack sizes
under the Bulk segment in order to cater to
the increasing in-home consumption. The
fluctuations in overall volume growth were
offset, to an extent, through selective price
increases in certain SKUs.
New products introduced during the year.
Bulk:Impulse Revenue Mix Products launched – 2020/21
51:49 Popsicles: Choco Knight stick and Cotton Candy stick
2019/20: 53:47 Cups: Choco Nut Vanilla and Strawberry and Vanilla
Cones: Blueberry Cheesecake and Almond Crunch
Tubs and multipacks: Wonder Bar multi pack, Salted Caramel 1 Litre tub, and 4 Litre
Mango ice cream

The operations of the state-of-the-art ice KFP launched its first ever direct-to-consumer route to market (RTM) channel titled 'Meat House' to
cream facility in Seethawaka, was digitally strengthen distribution streams. Further, a new DMS which includes 5S and KAIZEN initiatives were
augmented during the year under review, implemented to increase the operating efficiency of the business.
with the 'Beelive - Connected Factory'
project. This project, introduced with the aim During the year under review, KFP focused on expanding its processed meat distribution and
of interconnecting all isolated plants and exploring new market segments. To this end, the business launched the ensuing products:
machinery to improve the operating efficiency,
yy Two variants of the 'Ezy rice' range, 'Dhaiya rice' and 'Chicken rice' in September 2020.
focuses on using real-time machine data to
monitor the ice cream manufacturing process yy Two sausage ranges - 'Frankie Kids Sausages' and 'Chunky Chicken'.
in order to achieve optimum performance. yy Soya meat range, a plant-based meat substitute, branded under 'Keells-Krest'.
This is accomplished by setting parameters
and KPIs to assess production visibility, energy Preliminary market indications suggest that the products have been well received by the market.
efficiency, machine down time and product
quality, amongst others. Further, the existing
distributor management system (DMS) was
replaced with a new DMS titled 'Surge' with COVID-19: IMPACT AND MITIGATION - CONVENIENCE FOODS
enhanced facilities during the year. The Convenience Foods business proactively rolled out measures aimed at ensuring
seamless product availability whilst also adopting cost saving mechanisms throughout its
AWARDS operations.
yy Gold award - 'Confectionery and Impact

Beverage Medium scale category' at yy Post the closure of factories with the imposition of the lockdown, the factory in Pannala
the National Chamber of Exporters resumed gradual operations in end March 2020 whilst the factory in Ja-Ela factory
(NCE) Export Awards. commenced operations by mid-April 2020.
yy 'Best Performing Exporter in Emerging yy Restrictions in movement during select periods of the year under review, constrained
Markets' at NCE Export Awards. access to small and medium scale general trade outlets and distribution networks,
thereby disrupting the supply chain and exerting pressure on distributors.
Convenience Foods yy Partial shutdown of the HORECA channel due to the lacklustre performance of the
tourism industry which impacted sales.
Keells Food Products (KFP) recorded a 6 per cent
decline in volumes in 2020/21 on account of the yy Supply restrictions in sourcing raw materials.
challenging operating environment. The decline
was primarily attributable to the lacklustre Measures taken
performance of the HORECA channel which was yy The online sales platform titled 'Meat House' was launched in May 2020 to enable the
significantly impacted by minimal activity in the delivery of a wide range of products to consumer doorsteps.
tourism industry on the back of the COVID-19
pandemic. Encouraging growth in retail sausages yy Execution of reward schemes and other focused measures to drive business within the
and meatballs, which stood at 44 per cent and general trade outlets.
20 per cent, respectively, aided the business in yy Whilst KFP operated in accordance with Government health directives, the business
managing the overall volume decline. also rolled out various measures aimed at better managing operations. The business
continued its production and operations without major interruptions during both
The business continued to maintain its
lockdowns.
market leadership position during the year
under review. Modern trade accounted for yy Cost management and spend control measures were proactively rolled out to ensure
37 per cent of volumes, whilst the general minimal impact to the business.
trade and HORECA channels accounted for
40 per cent and 18 per cent, respectively. The
aggressive retail focused drive in the processed
meat category resulted in retail contribution
AWARDS
improving to 27 per cent during the year under
review [2019/20: 17 per cent]. yy KFP in collaboration with the
Industrial Technology Institute of
Given challenging market conditions and
Sri Lanka received the Gold Award
subdued consumer demand on the back of
in the Commercial category for
the COVID-19 pandemic, the performance of
'Ezy rice' by the Sri Lanka Inventors
'Ezy rice' was impacted during the year under
Commission.
review. The introduction of new products
under the dry range segment aided the overall
New product 'Dhaiya rice' launched during the year.
impact of this segment on volumes in the
Convenience Foods business.
79
CONSUMER FOODS

the industry group.

Income Statement Indicators yy Although the business has witnessed a gradual shift in consumption
patterns to the Impulse segment in the past, the Bulk:Impulse
Rs.million 2020/21 2019/20 %
volume mix remained static at 70:30 in the year under review, due to
Revenue an increase in in-home consumption given restrictions in movement
Frozen Confectionery (FC) and and health considerations.
Beverages 13,962 14,400 (3)
yy An increase in raw material prices along with factory related expenses
Convenience Foods 2,548 2,604 (2)
which stemmed from the adherence to COVID-19 related health and
Total 16,510 17,004 (3)
safety standards exerted pressure on margins which was partially
EBITDA offset through stringent cost reduction measures rolled out across
FC and Beverages 2,836 3,056 (7) the FC and Beverages businesses.
Convenience Foods 485 352 38
Total 3,321 3,408 (3) Convenience Foods
PBT
Q1 Q2 Q3 Q4
FC and Beverages 1,984 2,119 (6)
Convenience Foods 313 211 48 Revenue growth (%) (22) 2 (13) 29
Total 2,297 2,330 (1) Volume growth (%) (27) (2) (13) 22
EBITDA (Rs.million) 90 136 137 123
Given the unprecedented nature of the pandemic and resultant volatility
EBITDA growth (%) 15 23 6 250
of business performance during the year across the quarters, the
ensuing discussion aims to provide an insight to the performance of the
yy The modern trade channel and general trade channel recorded a 9
sectors across the quarters.
per cent and 26 per cent volume growth, respectively, during the
FC and Beverages businesses year under review, whilst the HORECA channel contracted by 51 per
cent given the COVID-19 impact on the tourism industry.
Q1 Q2 Q3 Q4
yy Revenue trends in the Convenience Foods business was similar to
FC revenue growth (%) (30) 29 (4) 33 that of the FC and Beverages businesses where revenue contracted
FC volume growth (%) (36) 19 (11) 30 in the first and third quarters of 2020/21 which was offset by an
Beverages revenue growth (%) (43) 4 (13) (1) encouraging growth in the second and fourth quarters of the year
Beverages volume growth (%) (44) (2) (16) (1) under review.
FC and Beverages EBITDA
yy The business faced challenges in sourcing raw materials such as
(Rs.million) 398 818 468 1,153
chicken and pork due to import restrictions, which exerted pressure
FC and Beverages EBITDA
on input costs. Despite this, the EBITDA margin of the business
growth (%) (48) 31 (21) 7
improved to 19 per cent during the year under review [2019/20: 14
yy The performance of the FC and Beverages businesses was per cent].
significantly impacted in the first quarter of 2020/21 given the yy An effective product mix, focused marketing efforts and cost saving
imposition of an island-wide lockdown which resulted in a steep initiatives aided the business in improving its margins. It is also
decline in revenue. Restrictions in movement, particularly during the imperative to note that 2019/20 was characterised by increased
peak sales month of April 2020 resulted in a contraction of volumes, selling and distribution expenses as a result of branding and
contributing to the revenue decline. marketing activities for the launch of 'Ezy rice'.
yy Improved consumer sentiment on the back of a gradual relaxation of
restrictions aided a faster recovery in FC in comparison to Beverages. The recurring EBITDA which excludes fair value gains and losses on
investment property pertaining to the industry group was recorded at
yy With the onset of the second cluster outbreak in October 2020, Rs.3.32 billion, a marginal 1 per cent decline against the previous year
revenue of the FC and Beverages businesses contracted during
[2019/20: Rs.3.37 billion].
the third quarter of 2020/21, although notably less severe than the
decline in the first quarter.
Whilst the depreciation charge of the industry group remained in line
yy As market conditions improved towards the latter end of 2020/21, with the previous year, the business recorded notable savings in interest
FC recorded an encouraging volume growth especially in the month costs given the reduction in borrowings at CICL, as outlined below.
of March 2021 whilst the performance of the Beverages business
remained steady in line with the fourth quarter of 2019/20. It should
be noted that the fourth quarter of the comparative year included
the impact of the first lockdown (two weeks in March 2020).


Rs.million 2020/21 2019/20 %
The industry group has set sustainability goals to be achieved by
Assets
2024/25. The goal is to reduce usage by the below targets, against
FC and Beverages 13,046 12,755 2 the 2018/19 baseline to consolidate and maintain its sustainability
Convenience Foods 2,868 2,734 5 performance.
Total 15,914 15,489 3
Debt* Energy Water
FC and Beverages 2,256 2,919 (23)
CCS: -1.5% CICL: -2.0% CCS: -1.3% CICL: -2.0%
Convenience Foods 290 342 (15) KFP: -1.5% KFP: -1.5%
Total 2,546 3,261 (22)

Steam Plastic
yy The FC and Beverages businesses invested in ~2,500 freezers and CCS: -1.5% CCS: -3.5%
coolers during the year under review.
yy Investments pertaining to the advanced data analytics programme,

Carbon Footprint
a new distribution management system and internet-of-things (IOT)
KFP: -1.0%
system at CICL, amongst others, resulted in an increase in intangible
assets at the FC and Beverages businesses.
* All goals are either on a per l/m3 or per kg basis, aside from carbon footprint
yy The decrease in debt is primarily attributable to the repayment of which is on an absolute basis.
term loans, obtained in lieu of CICL and the 'Ezy rice' manufacturing
facility.
yy Lease liabilities as at 31 March 2021 stood at Rs.97 million [2019/20: Material topics and focus areas are as follows:
Rs.92 million]. Total debt including leases stood at Rs.2.64 billion as at
31 March 2021 [2019/20: Rs.3.35 billion].
Energy and Emissions Management
Natural Capital Targets and initiatives during the year:

The Consumer Foods industry group accounts for a high proportion Energy efficiency
of the Group's energy and water consumption given the nature of its
business. Therefore, the industry group places significant emphasis on yy Installation of a 125kW capacity variable frequency drive (VFD)
monitoring and managing its environmental impact.
for the new cold room compressor at the CCS factory in Ranala.
Whilst all natural resources are carefully monitored and performance

is evaluated against industry-wide best practice and benchmarks, Renewable energy and carbon
footprint reduction
the industry group also strives to make continuous improvements
through energy and water saving initiatives, use of renewables, and yy Installation of 995kW capacity solar panels at the CICL
reduction in other material consumption to promote environmental factory, with a generation capacity of over 1.2 million kWh of
stewardship. renewable energy annually.
All operations of the businesses, including supply chain management, yy CCS continued to generate 196,341 kWh of renewable energy
are carried out in accordance with the Group's Environmental policies, in the form of solar power during the year.
whilst adhering to all relevant environmental laws and regulations.
Certification and Awareness
Carbon Footprint (MT) yy CCS obtained the ISO 14001:2015 certification for its
environmental management system.
Frozen Confectionery and Beverages 13,513 MT
yy Training sessions were conducted for employees on the
Convenience Foods 4,106 MT importance of managing adverse environmental impacts.
81
CONSUMER FOODS
2020/21 2019/20
Water and Effluents CCS CO2 kg per litre produced 0.1 0.1
KFP CO2 kg per kg of processed meat produced 0.9 0.9
Relevance: Regulatory and brand reputation implications
CICL CO2 kg per litre produced 0.5 0.6
Water withdrawal per operational intensity factor
Water treatment
2020/21 2019/20
yy Reuse of water for gardening and general cleaning purposes at CCS water withdrawn - litres per litre produced 4.3 4.7
CCS and KFP. KFP water withdrawn - litres per kg of
yy Regular water quality tests to ensure that all effluents meet processed meat produced 20.0 16.9
the requisite water quality standards stipulated in the CICL water withdrawn - litres per litre produced 6.4 8.4
Environmental Protection License (EPL).
Waste generated per operational intensity factor
yy Wastewater at factories was treated through effluent treatment
plants, prior to discharge. 2020/21 2019/20
yy Conducted sludge dewatering at CCS. CCS waste generated - kg per litre produced 0.01 0.01
yy Alignment and monitoring of selected parameters against KFP waste generated - kg per kg of
international benchmarks. processed meat produced 0.13 0.14
CICL waste generated - kg per litre produced 0.01 0.03
POLYTHENE AND PLASTIC REDUCTION
CCS continued to place emphasis on polythene and plastic

reduction through initiatives spanning across the supply chain and Human Capital
all product categories. Some of the initiatives piloted included:
Given its labour-intensive nature, the industry group places significant
yy Increase in the 500ml pet importance in managing its Human Capital, in order to ensure a safe,
bottle pack size from 12 to ~40,000 kg of healthy and nurturing work environment. Emphasis is also placed on
24 bottles polythene reduction providing continuous training to develop skills and improve productivity
yy Reduction in the 500ml pet expected through of the employees.
bottle pack wrapper size packaging redesign
from single layer 80 micron once implemented
to multilayer 60 micron Number of Employees
Frozen Confectionery and Beverages 1,004
Carbon Footprint (MT) Convenience Foods 398
2019/20 18,357
2020/21 17,619 4% Training and Talent Retention
Relevance: Retaining talent and upgrading skills of existing

Water Withdrawn (m3) employees towards improving overall quality and productivity
2019/20 522,663 Targets and initiatives during the year:

yy Provided regular feedback and training and development
2020/21 445,759 15% opportunities to employees, including training based on
specific skills targeted at factory employees.
Waste Disposed (Kg ‘000) yy Conducted lean management training at CCS.
yy Maintained and encouraged a healthy working relationship

2019/20 1,996 with employee unions through open dialogue and joint
consultative committees.
2020/21 1,565 22%


Health and Safety
Creating value for its businesses and value chain partners through
maintaining and strengthening sustainable relationships is of paramount
Relevance: Labour intensive operations require focus to be
importance to the industry group.
placed on occupational health and safety to minimise health
and safety incidents
Raw material is sourced from domestic markets, where possible, to
Targets and initiatives during the year: support the development of local economies and enhance livelihoods
of local communities. This also allows the businesses to manage the cost
Health and safety of raw materials and maintain its social license to operate.
yy CCS and KFP obtained ISO 45001:2018 certification for Product Total annual supply Number of
occupational health and safety at the factories. (Kg) farmers
yy Organisational processes were streamlined through continuous
Meat 2,505,541 2,530
monitoring and process improvements to ensure a safe
working environment. Spices 117,373 2,500
yy Regular health and safety trainings were conducted for
employees, which covered aspects such as firefighting, rescue, Cashew nuts 81,875 1,600
first aid, safe chemical handling and food safety.
Vanilla 370 2,600
COVID-19 response Ginger 28,000 800
yy SLSI 1672 certification was obtained for the COVID-19 safety Kithul jaggery 36,000 280
management system.
yy Workplace safety procedures such as screening employees Vegetables 216,030 30
prior to entering the premises, equipping employees with
Treacle 138,225 155
adequate sanitary facilities and transport arrangements were
rolled out. Fresh milk 3,184,984 800
yy Awareness sessions were conducted on health guidelines and
safety precautions. To further enable sustainable value creation, local farmers benefit from
yy 'Work from home' employees were provided with the required guaranteed volumes and price schemes offered by the businesses whilst
facilities to ensure seamless business continuity. being encouraged to adhere to environmentally friendly and efficient
yy Sufficient resources such as isolation rooms were set up to agricultural practices.
cater for infected persons at factories.
Number of Total annual Total annual
yy Conducted awareness sessions addressing the pandemic and farmers supply payment
on positive mindfulness. (Kg'000) (Rs.million)
yy Implemented a transition management programme during the
KFP 5,060 2,839 973
COVID-19 pandemic.
CCS 6,235 3,469 633
yy Conducted random PCR testing for employees on a weekly basis.
The industry group annually assesses significant suppliers to gauge and
rectify any negative sustainability impacts as applicable.
Injuries (Number)
2019/20 19 yy Plastic packaging suppliers
yy Glass bottle suppliers
2020/21 34 79%
yy Dairy suppliers
yy Poultry suppliers
Training (Hours) yy Sugar suppliers
2019/20 27,724
CCS and KFP continued to source ingredients
2020/21 18,267 34% from local farmers, with the aim of improving
sustainable agricultural practices and
It is pertinent to note that majority of the injuries were minor in nature enhancing livelihoods of diverse communities.
and no fatalities were recorded in 2020/21.
83
CONSUMER FOODS
Community Engagement Supply Chain Management
Relevance: Engagements with the community to reduce inequality, Relevance: Ensuring a continuous supply of raw material which
enhance livelihoods and build mutually beneficial relationships reduces risk, enhances brand reputation, and benefits local businesses
Targets and initiatives during the year: Targets and initiatives during the year:
Livelihood development Supply chain and sustainable sourcing
John Keells Foundation (JKF) in collaboration with CCS continued CCS and KFP continued to source ingredients from 11,295 local
its business-centric community empowerment initiative, John farmers, with the aim of improving sustainable agricultural
Keells 'Praja Shakthi' in Ranala. Activities organised included: practices and enhancing livelihoods of diverse communities.
yy A 2-month training programme and market linkages for 18 CCS

women engaged in producing paper products aimed at
yy 800 ginger farmers benefited from large quantities of dried and
enhancing skills and livelihoods.
sliced ginger purchased at guaranteed prices despite lower
yy 10 youth benefited from an online programme on e-marketing prices prevailing in the market.
opportunities, conducted by expert volunteers of the Group.
yy 2,600 vanilla farmers benefited from the purchase of vanilla
yy Renovation of a clay mixing machine, benefiting 26 potter bean for natural vanilla extraction used to enhance aroma and
families. flavour in products.
yy 280 kithul jaggery farmers in the Southern province continued

COVID-19 relief initiatives to benefit from the purchasing schemes introduced.
yy CCS and JKF donated 500 dry ration packs to low-income KFP
families via the District Secretary of Colombo. yy Continued its sustainable sourcing of poultry, spices, and
yy CCS and KFP donated 475 PPE to Medical Officers of Health vegetables from 5,060 farmers.
(MOH), hospitals and police stations. yy Sourced all ingredients locally, excluding instances of raw
yy In order to facilitate post-lock down resumption of daily material shortage.
activities, CCS supported JKF in installing handwashing stations yy Collaborated with suppliers to manage the impact arising from
in 3 Grama Niladhari (GN) offices, 2 schools in Ranala and the import restrictions, including knowledge sharing on potential
Nawagamuwa police station. risks and risk mitigation.
yy CCS together with John Keells Office Automation donated a
photocopy machine to the MOH office in Kaduwela.
yy CCS donated 50,000 milk packets to low-income families,

children's homes and police stations.
Vision Screening Programme
yy CCS continued to support the Vision Screening Programme

for school children of the Colombo district under JKF's Vision
Project, in collaboration with the Department of Health
Services, with 81 students in 15 schools screened and 239
eyeglasses donated.
JKF and CCS staff examining the paper cutting machine in Ranala.

The Consumer Foods industry group constantly strives for excellence in
product quality whilst maintaining safety in its production process and
managing its supply chain. The businesses have obtained international
quality standards with assurance renewed annually through third party
verification.
Product Quality and Responsibility
Product quality
yy Responsible reformulation of recipes to ensure the highest

standards of nutrition and adherence to health regulations and
guidelines.
yy Maintenance of ISO 22000:2015 food safety management

system certification.
yy Maintenance of ISO 9001 quality management system

certification.
yy Formulation of new products and portfolio extensions to create

value-for-money products through process excellence and
technological enhancements.
Responsible labelling and

marketing communications
yy Effective and responsible communication of nutrition facts and

raw materials.
yy Of the 317 stock keeping units manufactured:
yy 100 per cent carried information on the ingredients used
yy 1 per cent carried information on raw materials sourced
yy 83 per cent and 86 per cent carried information on safe use

and responsible disposal of products, respectively.
85
Supermarkets
RETAIL
yy JayKay Marketing Services (Private) Limited (JMSL) operates the 'Keells' chain of
modern retail outlets and the Nexus loyalty programme.
yy 123 outlets across the island as at 31 March 2021.
yy ~1.4 million Nexus loyalty card members.
yy Over ~400 'Keells' private-label products.
yy 7 collection centres across the country working with ~2,000 active farmers.
yy Employment for ~5,700 individuals.
yy Marketplace for ~1,000 large and small-scale suppliers.
Office Automation
yy John Keells Office Automation (JKOA) is the authorised distributor for a variety of
world-class office automation brands.
yy Sole distributor for Toshiba B&W and colour digital multi-function printers
(MFPs) and Print-Now-Pay-Later (PNPL) digital copier rental solutions.
yy National distributor for Samsung smartphones.
yy Authorised distributor for ASUS commercial series notebooks.
yy Other products include laser printers, large format displays (LFD), digital
duplicators, POS systems, receipt and label printers, tabs, accessories, mobiles,
and projectors from a variety of world class brands.
48% 41% 6% 40%

Employed Footprint
Key Indicators
Total assets 44,412 32,351 37 22,115

Total equity 4,795 3,420 40 2,395
Total debt1 13,048 10,928 19 10,137
Capital employed2 26,876 21,859 23 12,532
Employees3 5,864 5,115 15 4,956
Turnover 70,229 64,762 8 55,750

EBIT 3,287 3,194 3 1,534
PBT 1,818 1,492 22 253
PAT 1,569 1,070 47 33
EBIT per employee 1 1 (10) 0
Carbon footprint 33,168 32,480 2 27,879


EXTERNAL ENVIRONMENT AND OPERATIONAL REVIEW yy Same store sales in the first quarter in
the year under review was significantly
MACROECONOMIC UPDATE impacted by the island-wide lockdown.
yy Sri Lanka recorded a 3.6 per cent contraction in gross domestic product (GDP) during Revenue was negatively impacted during
CY2020, primarily on account of the COVID-19 outbreak and the resultant impacts. This this period, as most of the outlets remained
was a notable slowdown against the 2.3 per cent growth recorded in CY2019. Whilst GDP closed to the public while online sales
growth was negative in the first half of CY2020, economic activity rebounded, recording a could not fully offset this impact.
1.3 per cent growth, in both the third and fourth quarters of CY2020.
yy The easing of restrictions thereafter in mid-
yy Headline inflation, as measured by the year-on-year change in the National Consumer May resulted in a recovery of sales towards
Price Index (NCPI), was recorded at 4.6 per cent in December 2020 driven by notable pre-lockdown levels in the second quarter.
increases in the food category while the annual average headline inflation was recorded
at 6.2 per cent. yy The cluster outbreak in early October 2020
triggered panic buying which led to an
yy Core inflation stood at 4.7 per cent in December 2020, while annual average core inflation increase in same store sales and average
was recorded at 4.1 per cent. basket value (ABV), despite the decline in
yy Consumer discretionary spending deteriorated significantly during CY2020, due to footfall. The business also witnessed an
worsening economic conditions, unprecedented volatility and dampened consumer and increase in the penetration of online sales
investor sentiment on the back of COVID-19. Whilst discretionary spending witnessed a due to the isolation measures which were
rebound post the easing of the lockdown in mid-May 2020, the isolation of selected high- in place.
risk areas due to an outbreak of a cluster in early October 2020 re-impacted sentiment. A
yy The business recorded a recovery in same
notable rebound in discretionary spending was witnessed towards the latter end of the
store sales, thereafter, driven by growth in
year under review in tandem with the relaxation of isolation measures.
ABV on the back of improved consumer
yy Consumer confidence followed a similar trajectory to discretionary spending during sentiment, recovery in discretionary
the year under review. However, the LMD-Nielsen Business Confidence Index (BCI) was spending, and changes in shopping
recorded at 126 points in March 2021 which was the highest since the onset of the behaviour in light of COVID-19.
pandemic in Sri Lanka.
yy Whilst same store sales recorded a decline
due to a contraction in same store footfall,
this was offset to an extent, by an increase
Supermarkets in ABV and an increased contribution from
The COVID-19 pandemic resulted in unprecedented challenges for the Supermarket business new store sales which aided the business
such as a complete closure of outlets to the public, an overnight surge in online orders, supply in managing the overall impact on top-line
chain disruptions, and challenges in mobilisation of labour to outlets, amongst others, which performance.
are discussed in detail in the ensuing section. Whilst the disruptions in the first quarter of the
year under review impacted the business significantly, the easing of movement restrictions from
mid-May 2020 onwards resulted in a sharp rebound in sales, albeit the short-term impact from the
second COVID-19 outbreak in early October 2020. The current business momentum continues to
Outlet Footprint
123 outlets
be encouraging with a rebound in same store sales growth.
The key performance indicators pertaining to the Supermarket business are as follows:
% 2020/21 2019/20 2019/20: 109 outlets
Same store footfall growth (31.5) 1.8

ABV growth 33.4 2.2
Same store sales growth (8.6) 4.0 Construction of the
Given the change in the shopping patterns of customers where the frequency and purchase
Kerawalapitiya distribution
patterns have changed due to consolidation of baskets, the statistics on footfall and basket values centre (DC) commenced
were distorted during the year under review. As such, the below table provides the quarterly trend during the year. The ~250,000
of the key indicators, depicting the recovery momentum from the fourth quarter onwards. sq.ft. state-of-the-art facility,
2020/21 Q1 Q2 Q3 Q4 located on a 9-acre plot, will
(%) complement the expansion
Same store footfall growth (55.3) (17.2) (33.8) (19.1) of the outlet network and
ABV growth 49.7 18.5 49.6 25.5 further enhance and improve
Same store sales growth (33.1) (1.9) (1.0) 1.5 operational processes.
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Outlet Expansion
Whilst investments in outlet expansion
COVID-19: IMPACT AND MITIGATION – SUPERMARKET BUSINESS were temporarily put on hold given the
uncertainty surrounding the pandemic, this
Although the challenging circumstances that prevailed following the outbreak of COVID-19,
was subsequently revisited given the positive
adversely impacted the business, JMSL remained resilient in its business model, rolling out
momentum of the business post the easing of
various cost management strategies and augmenting its supply chain to cater to customer
restrictions in movement. 'Keells' expanded its
requirements.
outlet network with the addition of 15 outlets
Impact to its footprint during the year. The closure of
1 outlet resulted in a net addition of 14 outlets
yy With the imposition of a nationwide lockdown from mid-March 2020, all retail outlets in
with the total outlet count as at 31 March 2021
the island were closed, to which the Supermarket business was no exception.
at 123 outlets [2019/20: 109 outlets].
yy Given the subsequent classification of supermarkets as an essential service by the
Government during the lockdown period, operations recommenced although limited to Distribution Centre
home delivery during periods of curfew.
Construction of the Kerawalapitiya distribution
yy The limited operations of the Supermarket business, dependant on online sales, could not centre (DC) commenced during the year.
fully offset the negative impact on business performance during this period, as outlets The ~250,000 sq.ft. state-of-the-art facility,
remained closed to the public. located on a 9-acre plot, will complement the
yy The Supermarket business encountered challenges in catering to the unprecedented expansion of the outlet network and further
surge in demand for online order fulfilment. The challenges in handling the extraordinary enhance and improve operational processes.
website traffic were further exacerbated due to staffing constraints. The proposed centre is expected to centralise
yy With the easing of restrictions on movement thereon, the outlets were gradually opened 90 per cent of the current modern trade
to customers, in conformity with the strict health and safety guidelines issued by the offering facilitating operations in the dry, fresh,
Government and health authorities. and chilled categories, with the exception
of the frozen food category. The DC will also
yy Uncertainty surrounding the pandemic particularly on account of lockdowns, trade
feature a separate temperature controlled
and supply chain disruptions, and panic buying exerted pressure on supply chain
chamber. The consolidation of distribution of
management and stock replenishment.
outlets would enable better visibility over the
yy Restrictions on imports on selected products imposed by the Government had a marginal supply chain and reduce stock holding costs.
impact on the direct import range of the Supermarket business. The total investment amounts to ~Rs.4.6 billion
Measures taken and is scheduled for completion in the third
quarter of 2021/22 with the commencement of
yy Amidst the numerous challenges on the e-commerce and resources front, the online
operations thereafter.
shopping platform of 'Keells' was ramped up within a couple of weeks to handle over
15,000 orders per day as against 100 orders prior to the pandemic.
Product and Process Initiatives
yy Launched the 'Keells' mobile app availing another shopping channel for customers.
yy Revamp of 'Keells' website:
yy During the first lockdown and thereafter, customer orders were also facilitated via an
outbound call operation (for selected customers), WhatsApp and essential packs via the yy In July 2020, the business revamped its
website in addition to routine online orders. online platform enabling a more diverse
offering and real-time stock availability,
yy The business continued to enforce additional sanitation, health and safety measures whilst
amongst others, to enable a faster and
proactively taking action to mitigate the spread of COVID-19 through routine random PCR
better shopping experience. Real time
tests for staff at outlets.
inventory updates, enabling various
yy Additionally, all 'Keells' outlets adhered to required health and safety protocols and 87 refund methods and delivery tracking
outlets obtained the Sri Lanka Standards Institute (SLSI) certification for COVID-19 safety are some of the features available in
management systems. the newly improved website for an
yy Implementation of strict cost control measures to manage overheads. enhanced customer experience.
yy Strengthened the business's digital presence through initiatives such as continued yy This ramp up enabled the business
ramping up of the website based on consumer feedback and increased engagement on to handle over 15,000 orders per day
social media in order to create a more personalised interaction with customers. as against 100 orders prior to the
yy Although the investments in the outlet expansion and the distribution centre was put pandemic, through multiple delivery
on hold with the onset of the pandemic, this was subsequently revisited on a case by channels such as pre-packed items and
case basis, with feasibilities stress-tested under extreme sensitised scenarios prior to more personalised services to its loyalty
proceeding with the expansion. customers.
yy In order to build confidence amongst customers and reiterate the COVID-19 safety protocols yy Re-introduced 'Click and Collect' where
undertaken by the business, the brand campaign 'We're always there for you' was launched customers have the option to place
in September 2020 covering 4 key areas: deals and own label, safety, online, and fresh. orders online and collect this order from
a selected outlet.

yy Advanced analytics transformation yy Expansion of the product offering through initiatives such as the introduction of chilled pizzas,
programme: a new dessert range in quick service restaurants, and fresh flowers in over 10 stores.
yy Further to the successful piloting of yy The business continued to focus on an omni-channel strategy to cater to different customer
several well-defined advanced analytics segments and needs.
use cases focused on the Supermarket
yy Implementation of the 'Keells Advance Network Exchange' (KANE) enabling effective
business in 2019/20, the business
collaboration between suppliers to further strengthen its supply chain.
commenced the roll out of select use
cases towards the latter end of the year yy Promotional campaigns such as the 'Keells Smart Family' campaign in collaboration with
under review. It is noted that much of Unilever Sri Lanka and the 'Everyday low price' campaign was launched during selected periods
the piloting and roll out of identified of the year in order to expand brand reach and visibility.
use cases were postponed until such
time business and consumer behaviour
returned to a level of normalcy given
COVID-19 considerations.
yy Although it is premature to fully assess
the full impact of these interventions,
preliminary results are promising and
indicate higher than expected cash flow
benefits and enhanced revenue to the
business.
yy These interventions were aimed at
addressing areas such as promotion
effectiveness, fresh efficacy, and
Self checkout point introduced at 'Keells' outlets.
marketing outreach.
yy Introduction of a 'Self Checkout Point' AWARDS

in April 2021 for select baskets using
card payments to ensure a convenient yy 'Most Valuable Supermarket Brand' in 2020 by Brand Finance.
shopping experience. yy Listed within the top 10 'Most Valuable Brands in Sri Lanka' by LMD and Brand Finance.
yy Launch of 47 new 'Keells' private-label yy Silver award – Service brand at SLIM Brand Excellence awards.
products, increasing the total SKUs to ~400 yy Bronze award – Integrated campaign at SLIM Digis 2.0.
products. Private label products accounted
yy Placed amongst the top 10 in the '25 Most Visible Brands on the Internet in Sri Lanka' by
for 4 per cent of revenue.
the Asia Pacific Institute of Digital Marketing.
yy 70 new products were introduced with the
aim of expanding its direct import channel.
Office Automation
yy Export quality fish were made available in
over 40 outlets. Despite the challenging macroeconomic landscape, the Office Automation business recorded
strong growth during the year under review primarily driven by the mobile phone sales which
recorded double-digit growth in volumes. The segment reached a billion rupees in sales during
the months of November and December for the first time in history. Growth in mobile phone sales
was also aided by the introduction of various models by Samsung aimed at different tiers of the
market, which enabled the business to cater to all market segments.
The copier and printer business segment experienced lacklustre growth given the adoption of
remote working conditions across most businesses and in lieu of the challenges on the external
front. The business also witnessed an increase in demand for laptops, given market transitions
to 'work from home' practices. JKOA continued to maintain its market leadership position in the
copier vertical during the year under review.
The business also carried out cost management strategies to manage its overhead costs. Such cost
management initiatives were also augmented by improved margins in the mobile phone segment
and better working capital management.
'Keells' mobile app was launched during the year.

JKOA was able to secure an exclusive contract with ASUS as the sole distributor of the commercial
ASUS desktop series during the year under review. The business was also successful in securing a
number of tenders for laptops and smart boards with Government institutions.
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The section that ensues discusses the performance of the industry group
COVID-19: IMPACT AND MITIGATION – JKOA during the year under review, under the key forms of Capital applicable
for the industry group.
Despite the challenges brought about by COVID-19, JKOA
remained resilient by adopting proactive cost reduction measures
and implementing efficient operational procedures. Financial and Manufactured Capital
Impact Income Statement Indicators
yy The two-month lockdown from mid-March to mid-May 2021
Rs.million 2020/21 2019/20 %
adversely impacted business given restrictions on movement
and dampened sentiment. Revenue
yy Import restrictions, disruptions to global supply chains and Supermarkets 54,795 53,567 2
delays in production exerted pressure on inventory and Office Automation 15,434 11,195 38
increased risks of stock shortages. Total 70,229 64,762 8
yy High credit exposure increased risk of bad debts. EBITDA
yy Delivery of products remained a challenge, particularly in Supermarkets 4,144 4,267 (3)
restricted areas. Office Automation 1,379 841 64
yy The demand for printers and copiers were impacted by remote Total 5,523 5,108 8
working conditions and subdued business sentiment. PBT
Measures taken Supermarkets 416 925 (55)
Office Automation 1,402 567 147
yy The business lobbied on import restrictions given the adverse
impact on business. The Government subsequently provided Total 1,818 1,492 22
clearance to import within a 180-day credit period.
Supermarkets
yy In order to ensure product availability, bulk orders were placed
well in advance to secure stocks. Given the unprecedented nature of the pandemic and resultant volatility
of business performance during the year, the ensuing discussion aims
yy The business rolled out various cost and cash management
to provide an insight to the performance of the business across the
initiatives such as the establishment of debt collection targets
quarters.
and rigorous follow ups on debt collection, effective credit
arrangements and cost management initiatives in liaison with
Samsung, and implementation of monitoring mechanisms on Q1 Q2 Q3 Q4
cash flows and costs. Same store sales (%) (33.1) (1.9) (1.0) 1.5
Revenue growth (%) (22) 13 9 8
EBITDA (Rs.million) 309 1,069 1,366 1,400
EBITDA growth (%) (66) 32 4 14
yy As outlined in the operational review, performance was significantly

impacted in the first quarter given the imposition of an island-wide
lockdown. Revenue was negatively impacted during this period, as
most of the outlets remained closed to the public while online sales
could not fully offset this impact.
yy The easing of restrictions in mid-May resulted in a strong rebound,

with new outlets contributing towards overall revenue growth whilst
same store sales recovered significantly.
yy The business continued its positive momentum witnessed in the

JKOA showroom at the One Galle Face Mall.
second quarter, despite the resurgence of the cluster outbreak
in early October and the resultant isolation measures imposed in
certain areas. Significant growth was witnessed in online sales due to
the isolation measures which were in place.
yy Revenue growth continued to stem from a higher contribution

from new outlets, whilst same store sales growth recovered further.
Business momentum continued during the fourth quarter.
yy The Supermarket business maintained a positive EBITDA throughout

the year by adopting prudent cost management measures.

yy The EBITDA margin of the Supermarket business stood at 7.6 per cent Office Automation
[2019/20: 8.0 per cent]. The marginal reduction stems from a lower yy The increase in assets is driven by an increase in inventory and trade
absorption of fixed costs at existing outlets due to the decrease in and other receivables in line with higher operational performance.
same store revenue as well as a decline in merchandising income.
yy Whilst the cash position of the business strengthened during the
yy Interest expenses increased marginally by 4 per cent mainly due to year, the business was also able to reduce bank overdrafts and
an increase in the notional interest charge stemming from SLFRS short-term borrowings, given improved operational performance of
16 – the accounting standard on leases. The interest cost incurred on the business and better working capital management.
funding of new outlets declined in comparison to 2019/20 due to the
prevailing low interest regime.
yy The business claimed an enhanced capital allowance in relation to

the advanced analytical transformation project which resulted in a
PAT of Rs.522 million, against a PBT of Rs.416 million. Natural Capital
Given the ongoing expansion of the Supermarket business and the
Office Automation inherent environmental impacts entailing such expansions, operations
yy Despite the challenging environment, the business recorded a strong are conducted in accordance with the Group's Environmental policies,
performance with revenue increasing by 38 per cent on account of with strict adherence to all required environmental laws and regulations.
a 25 per cent growth in mobile phone volumes. With the imposition
of import restrictions, which increased risk of supply shortages, the
business proactively rolled out measures to drive sales and became
Carbon Footprint (MT)
the first to market new Samsung mobile models.
yy In addition to the aforementioned revenue growth, profitability

Supermarkets 32,959 MT
was also aided by stringent cost controls and better working capital
Office Automation 209 MT
management. Initiatives such as rigorous follow-up on collections
and working towards a higher proportion of sales on a cash basis,
reduced the overall impact on profitability and the cash position. Material topics and focus areas are as follows:
yy The business surpassed the one billion mark in profitability for the
first time in its history with PBT at Rs.1.40 billion, a 147 per cent
increase against the previous year. Energy and Emissions
Balance Sheet Indicators Relevance: Financial, regulatory, and brand reputation implications
Rs.million 2020/21 2019/20 %
Assets
Renewable energy and carbon footprint reduction
Supermarkets 35,441 29,022 22
Office Automation 8,971 3,329 169 yy Installation of solar power systems in 10 'Keells' outlets,
Total 44,412 32,351 37 resulting in a total of 66 outlets using renewable energy as at
Debt* 31 March 2021. This resulted in ~9.2 million kWh of renewable
Supermarkets 13,047 9,941 31 energy generated, constituting 16 per cent of the total energy
Office Automation 1 987 (100) requirement.
Total 13,048 10,928 19 yy Implementation of an energy efficient building design for
'Keells' outlets using skylights, LED lights, and efficient cooling
systems.
Supermarkets
yy The increase in the asset base primarily stems from the continued
expansion of the outlet base and a notable increase in intangible assets. LOOKING FORWARD: 2025 GOALS
yy The business recognised Rs.1.00 billion under intangible assets in lieu

The Supermarket business has set sustainability goals to be
of the roll out of the advanced analytical transformation programme,
achieved by 2024/25. This goal is aimed at improving renewable
upgrade of the SAP system, development of the vendor collaboration
energy usage.
portal and the 'Keells' website amongst others.
yy The increase in debt is driven by higher borrowings to fund the

planned outlet expansion strategy and the ongoing construction of Energy
the distribution centre. 125% increase in solar photovoltaic (PV) energy generation
across the Supermarket business.
yy Lease liabilities as at 31 March 2021 stood at Rs.9.01 billion [2019/20:
Rs.7.45 billion]. Total debt including leases stood at Rs.22.06 billion as
at 31 March 2021 [2019/20: Rs.17.39 billion].
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Waste and Effluent 'KEELLS' PLASTIC PROMISE
Relevance: Regulatory and brand reputation implications and In line with the promise of reducing single-use plastics by 50
stakeholder expectations for plastic management per cent by 2024/25, the Supermarket business undertook the
following initiatives:
yy In addition to the 'Keells' green bag, a range of new eco-
Water treatment and waste management friendly reusable bags were introduced to minimise the use of
polythene bags and encourage reuse.
yy Reuse of wastewater for gardening and general cleaning yy BYOB (Bring Your Own Bag) and BYOC (Bring Your Own
purposes at selected 'Keells' outlets. Container) initiatives continued during the year. A Rs.4 discount
yy Regular water quality tests conducted for all applicable outlets was offered per bag/container.
to ensure that all effluents meet the requisite water quality yy Compostable bags were provided at fish, meat, fruit, and
standards. vegetable counters.
yy Paper straws were made available at juice counters.
LOOKING FORWARD: 2025 GOALS yy 'Plasticcycle', the Group's social entrepreneurship project,
encouraged customers to recycle plastic items by placing
The Supermarket business has set sustainability goals to be recycling bins for disposal at outlets.
achieved by 2024/25. This goal is aimed at reducing plastic usage.
yy Compostable bags were used for top crust bread packaging.
Plastic MONTHLY IMPACT

yy 50% reduction in all single-use polythene bags at 'Keells' outlets
by 2025. yy ~40,000+ re-usable bags sold
yy ~40,000+ bags reused
yy Reduce by 50% in-store single-use packaging for fresh food by
yy ~130,000+ plastic straws reduced
ensuring they are reusable, recyclable or compostable by 2025.
yy ~900+ kg of plastic collected at 43 'Plasticcycle' bins at outlets
Carbon Footprint (MT) Carbon footprint scope 1 and 2 per operational intensity factor
2020/21 2019/20
2019/20 32,480
JMSL CO2 kg per sq.ft. of outlet area 30.6 31.7
2020/21 33,168 2% JKOA CO2 kg per sq.ft. of office space 10.7 13.6
Water withdrawal per operational intensity factor
Water Withdrawn (m3) 2020/21 2019/20

JMSL water withdrawn - litres per sq.ft. of
2019/20 236,479 outlet area 234.5 229.7
2020/21 254,866 8% Waste generated per operational intensity factor
2020/21 2019/20
JMSL waste generated - kg per sq.ft. of
Waste Disposed (Kg ‘000)
outlet areas 3.2 2.6
2019/20 2,645 * Water usage and waste generated for JKOA are not disclosed as they are not
considered to be material.
2020/21 3,399 29%
The 'Keells' Plastic Promise has committed
the Supermarket business to reducing
single-use plastics by 50 per cent by 2024/25.

Human Capital
Given the nature of operations, both the Supermarket and Office
Automation businesses find labour retention a key challenge. As such,
the Retail industry group places significant emphasis on retaining its
workforce through regular training aimed at sharpening employee skills, Training and Talent Retention
increasing productivity, and career development. It is noted that the
industry group implemented robust safety measures to ensure the health Relevance: The need to retain talent and continuously upgrade
and safety of frontline staff who worked tirelessly during the pandemic. skills of existing staff to enable delivery of superior customer
service excellence

Number of Employees
Supermarkets 5,694 Training and development
Office Automation 170 yy Implementation of fast-track programmes that facilitate

faster career progression, where selected outlet employees
were presented with the opportunity to progress into higher
Material topics and focus areas are as follows: designations within a short time frame based on performance.
yy The 'Keells Retail Academy' digital learning platform provided

both head office and outlet employees the opportunity to
Health and Safety complete learning modules online and develop skills. The
portal, with over 40 different courses and quizzes, has recorded
Relevance: Ensuring a safe and healthy work environment for all over 1,800 unique users since April 2020.
employees to minimise health and safety related incidences
yy 'Train the trainer' programme is a partnership in collaboration
Targets and initiatives during the year: with the Vocational Training Authority of Sri Lanka (VTA) to
provide opportunities for VTA bakery and cookery instructors to
Health and safety
enhance their operational and industry knowledge.
yy Occupational safety training programmes were conducted at yy Training in collaboration with National Apprentice and
staff inductions in Supermarkets. Industrial Training Authority (NAITA) allowing 'Keells'
yy Safety gear was provided to staff in Supermarkets. Supermarket team members to obtain certifications for certain
yy In-store and digital awareness materials were made available to levels of the National Vocational Qualification (NVQ).
staff in Supermarkets.
yy A digitisation training workshop was conducted for NAITA
yy JMSL developed an e-module on preventing and addressing
members, to assist them in developing their respective
sexual harassment in the workplace under JKF's 'Project WAVE',
Learning Management System (LMS) and convert content in
which benefited 3,171 employees.
order to make e-learning more effective.
COVID-19 response
Injuries (Number)
yy SLSI 1672 certification was obtained for the COVID-19 safety
management system at selected 'Keells' outlets.
yy Transport arrangements were provided to staff, as applicable.
2019/20 27
yy Welfare packages were provided to employees during quarantine.

2020/21 26 4%
yy Essential packs were provided to the families of employees
working at outlets amidst the pandemic.
yy Random PCR and rapid antigen tests were conducted for
employees. Training (Hours)
yy Meal coupons were provided for staff on duty.
2019/20 214,966
yy Additional payments were made to staff who served during
the lockdown as an appreciation of their efforts.
2020/21 158,962 26%
yy Group employees were given the opportunity to join as
'freelance/part time employees' to assist with packaging and
delivery operations. It is pertinent to note that a majority of the injuries were minor in nature
yy Regular safety audits were conducted at outlets to ensure and no fatalities were recorded in 2020/21.
adherence to all health and safety guidelines.
yy Staff members were provided with personal protective equipment.
yy Regular awareness sessions were conducted on safety guidelines.
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Given the high degree of reliance on the Retail industry group's supply
chain partners, significant emphasis is placed on developing mutually Supply Chain Management
beneficial relationships with all stakeholders. Whilst dissemination
of knowledge and best practices support the supply chain, this also Relevance: Ensure a continuous supply of raw material which
empowers the livelihoods of diverse communities and contributes to the reduces risk, enhances brand reputation, and benefits local
development of the local economy. The industry group also engages in businesses. Build ongoing and sustainable relationships in order to
promote social responsibility and integration across the supply chain
various initiatives aimed at addressing the needs of the communities.
The Supermarket business proactively engages with its diverse farmer
communities, to create awareness on good manufacturing practices and Supply chain and sustainable sourcing
to promote sustainable farming initiatives conducted through qualified
third-party consultants. yy JMSL in partnership with the National Entrepreneurial
Development Association, conducted 'Wyawasaayaka Saviya' -
Number of Total annual Total annual
a 30-hour training programme on successfully launching new
farmers supply payment
products, for 18 selected small business owners.
(Kg'000) (Rs.million)
yy 'Keells Podi Business Thena' was initiated to support small
JMSL 2,440 26,886 3,488
business owners by providing space at car parks at selected
Businesses in the industry group annually assess significant suppliers, outlets to set up seasonal stalls by allocating special bays in 13
including outsourced services, to gauge and remedy any negative stores for 12 selected small-scale suppliers and using 'Keells'
sustainability impacts, as applicable. social media platforms to promote over 30 small businesses.
yy JMSL continued to provide free technical assistance to over

SIGNIFICANT SUPPLIERS 2,500 farmers.
yy Dry food product suppliers
yy A Farmer Management System (FMS) was established to
yy Frozen and chilled product suppliers effectively manage and track farmers to ensure productivity.
yy Fresh meat suppliers Over ~4,000 farmers have registered in the system.
yy Vegetable and fruit suppliers yy JMSL supported 'Agri Saviya - Marketing Asswedduma'
yy Household item suppliers entrepreneurial programme through a sponsorship to build a
yy Third party tenants (within premises) national link to connect with Sri Lanka's grass roots, enabling
potential agripreneurs to transform from today's commodity
yy Janitors
mindset to a mindset focused on agricultural value addition.
yy Security
yy Good Agricultural Practices (GAP) certified produce was
sourced from 9 green houses. This initiative is expected to
Dissemination of knowledge and best
produce 100-140 kg of vegetables per week from each green
practices support the supply chain, while also house.
empowering and improving the livelihoods of
yy An introductory programme on the Good Manufacturing
diverse communities and contributing to the
Practices (GMP) certification was organised for small scale
development of the local economy. suppliers, of which a selected number of suppliers were chosen
to provide guidance in preparation for the GMP certification
audit.
yy With the aim of aiding small-scale suppliers, processes were

set up to ensure payments were released early during the
pandemic.
yy Donations were made to 190 farmers in Sooriyawewa during

the pandemic.
yy Under John Keells Foundation's 'Skill into Progress' (SKIP)

programme, 12 small medium enterprise (SME) owners are
being empowered with English communication skills through
a 36-hour, customised, industry related skill development
programme.
Farmer with fresh produce for JMSL supply.

The Retail industry group constantly strives for excellence in product and
Community Engagement service quality whilst maintaining safety in its processes.
Relevance: Build ongoing and sustainable relationships in order to Material topics and focus areas are as follows:
promote social responsibility and integration within the community

Product Quality and Responsibility
Community engagement and COVID-19 initiatives
yy JMSL collaborated with JKF on the following strategic
initiatives: Targets and initiatives during the year:
yy 37 disadvantaged school children in Sooriyawewa and
Product quality, responsible labelling, and
Ratmalana were awarded scholarships under JKF's English marketing communications
Language Scholarship Programme.
yy JMSL obtained SLS 1432 (SMMS) certification for 99 outlets and
yy 125 school children from Welimada, Sigiriya, Ratmalana,
SLS 143 (GMP) certification for 107 outlets.
Sooriyawewa and Jaffna who completed the scholarship
programme participated in virtual English day events and yy Of the 441 stock keeping units sourced by JMSL for private
a student from Jaffna was selected as one of the winners labelling;
under the North and Eastern Province category. yy 64 per cent carried information on the ingredients used
yy 8 disadvantaged youth were awarded scholarships under yy 1 per cent carried information on raw materials sourced
JKF's Higher Education Scholarship Programme to pursue yy 40 per cent and 97 per cent carried information on safe use,
higher studies at a State university. and responsible disposal of products, respectively
yy Entry level jobs were provided for 18 youth affected by the yy Formulation of new products and portfolio extensions to create
lack of job opportunities in the aftermath of the COVID-19 value-for-money products.
outbreak.
yy JKOA continued to be the authorised distributor of mobile
yy A total of 100 personal protective equipment (PPE) and devices for Samsung in Sri Lanka, whilst also maintaining a
2,500 KN95 masks were distributed among the Public Health product portfolio of other world-renowned brands such as
Department, Hospitals and the Ministry of Health. Toshiba, ASUS, and RISO.
yy Under JMSL's Food Redistribution initiative, ~40 'Keells'
outlets in partnership with selected non-profit organisations, Other initiatives
redistributed over 800 kg of excess fresh produce on a weekly
basis. yy The 'Keells' website was revamped to promote a better user-
yy Food supplies for the Infectious Diseases Hospital (IDH), friendly interface experience which includes:
Medical Research Institute and Armed Forces were provided yy Utility bill payments
together with a sponsorship towards the Psychological First Aid yy Orders delivered within 24 hours
Model for health care professionals. yy Real time stock updates
yy JKOA together with CCS donated a photocopy machine to the yy Deals and offers made available online
MOH office in Kaduwela to support the rising administrative yy Click and collect feature
requirements related to COVID-19 prevention. yy Cash refunds on delivery and collection
yy The supplier collaboration platform, 'Keells Advance Network

Exchange' (KANE), supported providing the complete
~40 'Keells' outlets in partnership with B2B trade life cycle starting from onboarding till payment,
selected non-profit organisations, enhancing order visibility and order processing for suppliers.
redistributed over 800 kg of excess fresh
produce on a weekly basis under JMSL's
Food Redistribution initiative.
95
LEISURE Cinnamon Hotels & Resorts
COLOMBO HOTELS SRI LANKAN RESORTS

yy Two hotels offering ~34 per cent yy Resorts spread across prime tourist
of the 5-star room capacity of locations in Sri Lanka, leveraging on
Colombo. the natural diversity of the country.
yy 'Cinnamon Grand Colombo' - yy 8 resort hotels.
501 rooms. yy 1,022 rooms.
yy 'Cinnamon Lakeside Colombo' -
346 rooms. MALDIVIAN RESORTS
yy 'Cinnamon Red Colombo', a lean yy Resorts located across the Maldives
luxury hotel in Colombo – 243 offering unique experiences and
rooms. panoramic views.
yy 24 restaurants run across the three yy 4 resort hotels.
properties. yy 454 rooms.
Hotel Management
yy Cinnamon Hotel Management Limited (CHML), the hotel management arm of the
Leisure industry group.
yy Two destination management companies in Sri Lanka:

yy Walkers Tours
yy Whittall Boustead Travel
4% (93%) 22% 30%

Employed Footprint
Key Indicators
Total assets 98,324 98,335 (0) 78,681
Total equity 52,907 59,409 (11) 62,201
Total debt1 20,743 16,034 29 6,093
Employees3 3,819 4,542 (16) 4,434

Turnover4 5,374 17,754 (70) 24,113
EBIT (7,336) (905) (711) 2,714
PBT (8,527) (1,540) (454) 1,868
PAT (7,598) (1,548) (391) 1,473
EBIT per employee (2) (0) (864) 1

EXTERNAL ENVIRONMENT AND OPERATIONAL REVIEW

Timeline: COVID-19 Impact on Leisure
Mid-March Mid-May Mid-July October Late-January
Imposition of an Easing of The Maldives Second COVID-19 wave in Sri Lanka re-opened all
island-wide curfew in restrictions within re-opened its borders Sri Lanka and imposition of international airports for
Sri Lanka. Due to the Sri Lanka resulting for tourism. curfew in select parts of the international tourism.
closure of airports and in the gradual re- country.
'Cinnamon Bentota Beach'
ports for international opening of the
As a result, domestic tourism and 'Cinnamon Bey Beruwala'
travel, both in Sri Lanka Sri Lankan hotels
witnessed a notable decline. commenced operations as
and the Maldives, the and resorts.
'Safe & Secure Level 1 Hotels'
Group suspended its
for tourists travelling under
hotel operations.
the 'bio-bubble' concept.
Mar 20 Apr 20 May 20 Jun 20 Jul 20 Aug 20 Sep 20 Oct 20 Nov 20 Dec 20 Jan 21 Feb 21 Mar 21
Mid-March Mid-May onwards Mid-July onwards Mid-February

Group hotels Surge in domestic Group properties in the Maldives witnessed Commencement of COVID-19
implemented aggressive tourism within a gradual recovery post the opening of vaccination programme for
cost saving and cash Sri Lanka with the airports in the Maldives, with occupancy at select age groups and frontline
management initiatives easing of lockdown ~50 per cent from December 2020 onwards. workers. Gradual recovery in
to minimise the cash measures. domestic consumption and
burden on operations. tourism.
Refer pages 99 and 101 for the detailed impact of COVID-19 on Group properties in Sri Lanka and
the Maldives.
MACROECONOMIC UPDATE – SRI LANKA
Industry Highlights COVID-19 Measures

yy Sri Lanka closed its borders for inward travel with effect from 19 March 2020 yy The Government developed and issued a
to mitigate the spread of COVID-19. comprehensive set of COVID-19 guidelines for
yy Whilst the Mattala International Airport was opened for select tourists on 28 inbound tourism.
December 2020 on a pilot project to re-commence tourism in the country, yy Tourists arriving at present are required to follow
both the Bandaranaike International Airport and the Mattala International rigorous procedures and health and safety
Airport was officially re-opened to tourists on 21 January 2021, under protocols and are required to stay at Government
stringent guidelines and safety protocols of the health authorities. approved hotels, referred to as 'Safe & Secure Level
yy Against this backdrop, as evident by the graph below, tourist arrivals in 1 Hotels', until the completion of the applicable
CY2020 were impacted by the onset of the COVID-19 pandemic and the period of quarantine. Quarantined guests are
resultant closure of the airports. permitted to travel to select attractions, declared
as 'bio-bubble' areas, subject to quarantine
Tourist Arrivals to Sri Lanka
Arrivals (’000) requirements.
250 228 yy An independent audit firm was appointed
208
200
to conduct detailed audits for 'Safe & Secure'
150
certification.
100
71
50
yy The Australian Aid programme through Skills for
0
2 3 5 - 4 - - - - - - - 0.4 Inclusive Growth (S4IG) conducted a pandemic
preparedness course under the direction of the
November
January
February
March
April
May
June
July
September
October
December
August
Sri Lanka Tourism Development Authority (SLTDA)

2020 2021 targeting small and medium sized enterprises of
the hospitality industry.
yy Tourist arrivals to Sri Lanka stood at 507,704 for CY2020, a 74 per cent
decrease against the previous year [CY2019: 1,913,702 arrivals]. yy Various relief measures were made available to the
tourism sector by the Government, via the Central
yy Total arrivals during January to March 2021 stood at 9,629 arrivals compared
Bank of Sri Lanka. This included debt moratoria on
to 507,311 arrivals recorded in the corresponding period of last year.
interest and capital repayments, working capital,
yy Key source markets driving arrivals during this period was India, followed by the overdraft and trade financing facilities, moratoria on
United Kingdom (UK) and Russia. utilities, and interest rate caps, amongst others.
Refer the Outlook section for details on the ongoing impact of the current outbreak in
97
LEISURE
MACROECONOMIC UPDATE – Cinnamon Hotels & Resorts Sri Lankan Resorts

SRI LANKA Colombo Hotels Whilst the closure of airports, imposition of
Key Policy and Regulatory In line with the overall industry, the Colombo nationwide lockdowns and restrictions in
Highlights Hotels segment was severely impacted following domestic travel significantly impacted the
the outbreak of COVID-19, with operations Sri Lankan Resorts segment, similar to several
yy Inbound tour operators registered with other countries, the gradual resumption of
SLTDA were exempt from value added coming to a complete standstill for a period
of over 3 months. Occupancy, average room domestic travel post the easing of restrictions
tax (VAT) with effect from 1 April 2020, in movement was encouraging. Although the
rates and meetings, incentives, conferences and
subject to Parliamentary approval. Sri Lankan airports remained closed for foreign
exhibitions (MICE) events declined to a record
yy The Government has proposed low during the year under review. However, with arrivals till end-January 2021, the resumption
amendments to the Tourism Act, the resumption in domestic activity following of domestic travel continued during the year,
which includes the amalgamation the easing of lockdown measures, the segment with all properties in the Sri Lankan Resorts
of different functions of Sri Lanka noted an increase in food and beverage and segment recording an encouraging increase in
Tourism under one authority, which banqueting activities. Whilst the isolation occupancy. Although the cluster outbreak of
is currently under discussion with measures adopted by the authorities due to COVID-19 in Sri Lanka in early October impeded
various stakeholders. the second wave of the COVID-19 outbreak in this recovery, to an extent, the subsequent
early October 2020, dampened this momentum, easing of restrictions aided the segment in
Awards the subsequent gradual easing of restrictions gathering pace.
enabled the segment to gather momentum.
Sri Lanka continued to gain traction The SLTDA initiated a post COVID-19 action plan
during the year, securing numerous to revive the tourism sector. In furtherance to
Given that the Colombo Hotels segment is
awards and accolades: this, the Government opened the airports for
dependent on business travel, room revenue
yy Received a 'Safe Travels Stamp' from at all properties across the Colombo Hotels international travel subject to the adherence to
the World Travel and Tourism Council. segment were negatively affected. stringent guidelines. Such regulations stipulate
that tourists are required to stay at Government
yy Awarded 'World's Leading Emerging
The former 'Taprobane' restaurant at 'Cinnamon approved hotels, referred to as 'Safe & Secure
Tourism Destination 2020' and
Grand Colombo' which was closed for Level 1 Hotels', until the completion of their
'Asia's Leading Adventure Tourism
refurbishment following the terrorist explosion quarantine period. 'Cinnamon Bentota Beach'
Destination 2020' at the World Travel that occurred on Easter Sunday, 21 April 2019, and 'Cinnamon Bey Beruwala' were operated
Awards 2020. was re-opened as 'Plates' – a 24-hour gourmet as 'Safe & Secure Level 1 Hotels' under these
yy Listed as one of the 'Best Holiday dining venue with an unparalleled collective of guidelines and protocols, until the recent
Destinations for 2020' by The Times, UK. tastes and flavours from around the world. outbreak.
yy Ranked amongst CNN Travel's '20 Best
Given the public's increased in-home 'Hikka Tranz by Cinnamon' was closed for
Places to Visit in 2020'.
consumption due to movement restrictions, refurbishment during the year under review,
yy Awarded 'Back on the Map' award the Colombo Hotels segment launched for a structural repair which was earmarked
at Wanderlust Travel Awards 2020 in 'Flavours', a restaurant delivery platform offering prior to the outbreak of the pandemic.
London. a variety of cuisines from restaurants and cafés 'Cinnamon Red Kandy', a joint venture with
yy Featured as a 'Top Destination to of 'Cinnamon Grand Colombo' and 'Cinnamon Indra Traders (Private) Limited is currently
Travel in February 2020' by Condé Lakeside Colombo' to further augment its food under construction and will be opened in the
Nast Traveller, Middle East. and beverage offering and reach. second half of 2022/23.
yy Rated as the second-best destination
Refer the Property industry group review for a
after Italy, at USA and UK Condé Nast discussion on 'Cinnamon Life' - Page 109
Traveller magazine Readers Choice
AWARDS
Awards 2020.
AWARDS
yy 'LEED Platinum' status by the United
States Green Building Council –
yy LMD's Most Valuable Hospitality Brand
'Cinnamon Bentota Beach'
in Sri Lanka 2020.
yy Gold award at the South Asian Travel
yy Sri Lanka's Leading Business Hotel at
Awards (SATA) – Leading riverfront
the World Travel Awards – 'Cinnamon
hotel/resort category – 'Cinnamon
Grand Colombo'.
Citadel Kandy'
yy Booking.com - Traveller Review yy Silver award at SATA - Leading wildlife
Award - 'Cinnamon Grand Colombo', lodge – 'Cinnamon Wild Yala'
'Cinnamon Lakeside Colombo', and
yy Silver award at SATA – Leading F&B
'Cinnamon Red Colombo'.
hotel/resort – 'Cinnamon Bey Beruwala'
yy TripExpert - Expert's Choice Award yy Bronze award at HSMAI Adrian Awards
- The Best Hotel in Colombo – - Integrated marketing plan and
'Cinnamon Red Colombo'. recovery campaign – 'Cinnamon Hotels
The former 'Taprobane' restaurant at 'Cinnamon Grand & Resorts'
Colombo' was re-opened as 'Plates'.

COVID-19: LEISURE - IMPACT AND MITIGATION AT PROPERTIES IN SRI LANKA
With the onset of the COVID-19 pandemic in Sri Lanka, the country witnessed the Measures adopted by 'Cinnamon'
imposition of stringent measures to control the transmission of COVID-19 and, as a result, yy Established business continuity plans and
closed its airports for tourist arrivals and restricted domestic travel from mid-March 2020 introduced new working methods for staff,
onwards. Due to the absence of tourist arrivals and the restrictions in movement in lieu prioritising health and safety guidelines. Emphasis
of the lockdowns imposed by the Government, the Group suspended its operations in was also placed on staff training and development.
the Sri Lankan and Maldivian Resorts segments and significantly curtailed operations yy Implementation of proactive cost management
in the Colombo Hotels segment, thereby saving on operating costs. In addition, the initiatives and effective management of working
businesses rolled out proactive cost containment and productivity improvement capital requirements. Where applicable, companies
measures aimed at managing its funding position. secured relief measures extended by the
Government and the Central Bank to help ease the
It is noted that the full complement of the Group's hotels was available for operations financial position further.
just prior to the onset of the pandemic.
yy Ensuring the health and safety of Group employees
With the gradual relaxation of restrictions and the easing of the lockdown from mid-May and guests continued to be the Group's immediate
2020 onwards, all hotels in Sri Lanka, with the exception of 'Hikka Tranz by Cinnamon', priority. Introduced 'Cinnamon Care' – the standard
were opened to the public from June 2020 onwards, in accordance with the stringent for cleanliness and safety in hotels and resorts
health and safety guidelines issued by the Government. to ensure the safety of travellers and contain the
spread of COVID-19.
The aforementioned relaxation of restrictions contributed to an increase in domestic activity, yy 'Cinnamon Bentota Beach' and 'Cinnamon Bey
with a gradual resumption in domestic travel contributing positively to the performance of Beruwala' were operated as 'Safe & Secure Level 1
the industry group. The recovery in domestic tourism was hampered following the second Hotels' under these guidelines and protocols, until
wave of the COVID-19 outbreak in early October 2020, which impacted all properties the recent outbreak.
in Sri Lanka. The latter end of the period under review was characterised by positive yy Given the slowdown in domestic tourism due
developments such as the roll out of COVID-19 vaccines, re-opening of both international to the current outbreak of COVID-19 cases, three
airports in Sri Lanka for tourism coupled with better sentiment. Sri Lankan hotel properties are being used as
intermediate care centres (ICC) for the treatment of
Impact
asymptomatic patients.
yy Similar to global tourism, the Leisure industry group was significantly impacted, with
yy In order to capitalise on opportunities in domestic
limited or no operations at all properties during most parts of the year. tourism, various products such as weekday/
yy Post the easing of restrictions in mid-May, all properties in the Sri Lankan Resorts weekend deals and flexible cancellation policies
segment recorded an encouraging increase in occupancy, driven by a resumption in etc. were implemented.
domestic travel, albeit the impact of the second outbreak in October 2020. yy Conceptualised and assisted national tourism
yy The uptick in domestic activity, during this time, translated to an increase in food organisations with the introduction of the 'See
and beverage and banqueting revenue in the Colombo Hotels segment, although Now-Travel Later' campaign: a crowdsourcing social
restrictions in guest count at gatherings hampered potential revenue. media campaign for Sri Lanka. Due to the cluster
outbreak in late April 2021, the campaign was
yy Closure of airports and increase in virtual business platforms adversely impacted MICE
extended as 'See Now-Experience Later'.
tourism, which had an adverse impact on the Colombo Hotels segment in particular.
yy Conducted the 'Sri Lanka is open' promotional
yy Usage of other ancillary services in the hotels, such as spas, gymnasiums and pool video to maintain effective communication
facilities were restricted which had a negative impact on revenue. among travellers.
Measures taken yy Developed an informative web page extension for
travellers, with real-time COVID-19 updates.
Measures in liaison with regulatory and tourism authorities
yy In gratitude to healthcare workers, offered 1,000
yy Secured relevant compliance certifications from both local and international
complimentary full board holiday packages at the
organisations certifying adherence to applicable COVID-19 standards. 'Cinnamon
Sri Lankan Resorts segment.
Hotels & Resorts' were stamped safe by the World Travel and Tourism Council (WTTC).
Recognised by the United Nations World Tourism Organisation (UNWTO), the stamp yy In order to cater to the surge in in-home
demand for food and beverage offerings within
allows tourists to travel whilst ensuring their safety.
the Colombo Hotels segment, the segment
yy Obtained the 'Safe & Secure' compliance certification from SLTDA to resume introduced the online food delivery platform
operations post COVID-19. 'Flavours', partnered with third party delivery
yy Conceptualised and executed a detailed crisis management plan in liaison with platforms, 'Uber' and 'PickMe' whilst also offering
national tourism organisations, such as the WTTC promoting Sri Lanka as a safe innovative and curated meal options to ensure a
superior culinary experience.
destination.
yy With the concept of 'Work From Anywhere'
Refer the Outlook section for details on the ongoing impact of the current outbreak in becoming a reality, meeting and conference
facilities were converted to office spaces.
99
LEISURE
MACROECONOMIC UPDATE – THE MALDIVES Maldivian Resorts

In adapting to the extraordinary circumstances
Industry Highlights
that prevailed following the global outbreak of
yy With the outbreak of COVID-19 in the first quarter of CY2020, all international airports in the COVID-19 pandemic, the Maldivian Resorts
the Maldives were closed for tourists with effect from 12 March 2020. recovered relatively faster owing to the remote
yy Although the Maldivian airports were opened for leisure and business travel from 15 geographical structure of the country and
July onwards, arrivals into the country were slow to gather momentum given air travel health measures adopted by the Government.
restrictions in key source markets. As evident in the below graph, the industry witnessed
an uptick in tourism in the Maldives subsequently. The Maldives re-opened its borders for
tourism, for both leisure and business travel,
Tourist Arrivals to Maldives
Arrivals (’000) on 15 July 2020. Consequently, 'Cinnamon
200
173
Dhonveli Maldives' re-commenced operations
150 150 in mid-July whilst the remainder of the Group's
100 92 97
110
91 96 Maldivian Resorts were gradually opened over
60 the ensuing weeks. Although arrivals were
50 36
8 10 22 slow to gather momentum immediately post
- - - 2
0 the opening of the airports, the subsequent
November
January
February
March
April
May
June
July
September
October
December
August
relaxation of global travel restrictions,

particularly in key source markets, contributed
2020 2021
to a rebound in performance of the Maldivian
yy The momentum in arrivals continued with ~300,000 tourists visiting the Maldives Resorts segment, resulting in an encouraging
between January and March 2021. This is despite an outbreak of the new variant of recovery in occupancy, as evident in the
COVID-19 which resulted in cancellations in bookings from the UK in the month of graph below. The segment also witnessed
January 2021, a key source market for the Maldives. an increase in the average duration of stay in
comparison to CY2019.
yy The new International Passenger Terminal Building at the Velana International Airport is
currently underway. This transformation enables the airport to handle up to 7.5 million
Maldivian Resorts - Occupancy Rates
passengers annually and addresses the space constraints faced by the existing terminal. (%)
Construction of this project is set to be completed by CY2022.
60
55 54
yy The new Sea Plane Terminal, which commenced operations in November 2019, continues 53
49
50
to be underway.
yy Implementation of 'Maldives Border Miles' - a three-tiered loyalty programme for tourists. 40
Effective from January 2021, the loyalty programme enables registered tourists to earn 30
points by travelling to the Maldives. Points are based on criteria which entails frequency of
20
travel and duration of stay, amongst others. 12
10 7 8 7
yy The Maldives was listed in Lonely Planet's List of 'Top Six Destinations to Travel in 2021'. 4
0
COVID-19 Measures
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
Dec-20
Jan-21
Feb-21
Mar-21
yy With effect from 20 April 2021, tourists fully vaccinated by a COVID-19 vaccination
recognised by the WHO, Emergency Use Listing (EUL), the Maldives Food and Drug
Authority, or any other approved authority of the respective countries, two weeks prior During the year under review, the first-ever
to travelling, are exempt from the previous requirement of presenting a negative PCR on immersive live stream dive experience was
arrival and serving 10-day quarantine on arrival. hosted by 'Cinnamon' as a national initiative
for the Maldives to showcase its natural
yy Unvaccinated tourists are required to present a negative PCR test taken within 72 hours of
diversity, and diving attractions and to engage
departure.
with prospective tourists.
AWARDS
yy Silver award at the South Asian Travel

Awards (SATA) - Leading surf hotel/
resort category – 'Cinnamon Dhonveli
Maldives'
yy Green Globe Certification – 'Cinnamon

Dhonveli Maldives' and 'Ellaidhoo
Maldives by Cinnamon'
Water bungalows at 'Ellaidhoo Maldives by Cinnamon'.

The operating environment of the Destination
COVID-19: LEISURE -IMPACT AND MITIGATION AT MALDIVIAN RESORTS Management business was adversely
impacted by the decline in tourist arrivals on
The Maldives declared a state of public health emergency from 12 March 2020, resulting in
account of the COVID-19 pandemic. In order
restrictions on tourism, non-essential travel, and curtailment of business activity. As a result,
to strengthen regional presence and increase
the Maldives closed its borders for travel and re-opened the airports for tourist arrivals only
market visibility in the Indian market, Walkers
on 15 July 2020. Whilst resorts and hotels located at uninhabited islands were opened to
Tours established ties with Indian inbound
tourists from 15 July 2020, properties located in inhabited islands recommenced operations
travel partners during the year under review.
on 1 August 2020. The geographic advantage of ~1,200 separate islands, which naturally
Country representatives were also appointed
ensures social distancing among tourists, as each island operates as its own resort, coupled
for key markets, entailing UK, Germany, France,
with safety measures adopted by the Maldivian Government, spurred interest.
Middle East, and India, in furtherance of this
Impact strategy. The business also invested in its
digital strategy by expanding the online B2B
yy Hotel operations were suspended for a period of over 4 months, adversely impacting
booking segment and routinely circulated
the hotels.
newsletters on COVID-19 updates in Sri Lanka.
Measures taken During the year under review, both Whittall
Boustead Travel and Walkers Tours operated as
yy Similar to the hotels and resorts in Sri Lanka, the ensuing measures were undertaken:
a centralised unit which resulted in significant
yy Stringent cost saving measures. savings on overhead costs.
yy Aggressive marketing and promotional campaigns including the 'book now, stay later'
campaign and various other campaigns in collaboration with travel partners. AWARDS
yy Introduced 'Cinnamon Care' standards.
yy World Travel Awards 2020/21 - Leading
yy Roll out of business continuity plans.
Destination Management Company in
yy Staff training and development.
Sri Lanka
yy All four Maldivian Resorts received the 'Safe Travels Stamp' from WTTC in recognition of
the stringent safety protocols established.
Cinnamon Events
'Cinnamon' events were significantly curtailed
Hotel Management in the year under review given COVID-19
During the year under review, the Group constructed a unified organisational structure that considerations. In response, the Group
will ensure an even more focused leadership and synergised approach across all hotels under supported social distancing and health
'Cinnamon Hotels & Resorts'. This new approach encompasses one 'Cinnamon' organisation as and safety regulations imposed by the
opposed to separate sectors as City and Resorts - Sri Lankan and Maldivian. Hotels are viewed Government by hosting most of its events
holistically, and not within separate verticals, with better allocation of resources and services, virtually. The 'Future of Tourism', a bi-annual
thereby providing compelling customer experiences across the brand. In furtherance of this conference organised as a thought leadership
unified organisation structure, the senior leadership team of 'Cinnamon Hotels & Resorts' was initiative for the Sri Lankan travel and tourism
strategically realigned. industry, was launched as a virtual conference.
In July 2020, the inaugural event 'In Situ – An

Intimate Bawa Experience' was organised in
collaboration with the Lunuganga Trust and
'Cinnamon Bentota Beach' to commemorate
101 years of the architectural visionary of the
late Geoffrey Bawa. He was also the original
designer of 'Cinnamon Bentota Beach' in the
1960s. In September 2020, 'Cinnamon Bentota
Beach' in partnership with the Gratiaen Trust
hosted 'Literary Weekend' featuring some of
Sri Lanka's prominent award-winning authors.
'In Situ – An Intimate Bawa Experience' organised in collaboration with the Lunuganga Trust and
'Cinnamon Bentota Beach'.
101
LEISURE

the industry group.

Income Statement Indicators
Rs.million 2020/21 2019/20 % Rs.million 2020/21 2019/20 %
Revenue* PBT*
Colombo Hotels 1,631 5,286 (69) Colombo Hotels (1,943) (58) (3,246)
Sri Lankan Resorts 958 4,141 (77) Sri Lankan Resorts (2,421) (294) (724)
Maldivian Resorts 2,706 5,390 (50) Maldivian Resorts (3,378) (954) (254)
Destination Management 67 2,880 (98) Destination Management (312) (87) (258)
Hotel Management 12 57 (78) Hotel Management (473) (147) (221)
Total 5,374 17,754 (70) Total (8,527) (1,540) (454)
* Including share of revenue of equity accounted investees. * Share of results of equity accounted investees are shown net of all taxes.
yy As outlined in detail in the Operational Review, the outbreak of yy The primary drivers for the decrease in profitability were the
the COVID-19 pandemic and the resultant closure of airports and aforementioned factors impacting revenue.
restrictions on global travel, had an adverse impact across all the
yy Various cost saving mechanisms were implemented focusing on
Leisure businesses, leading to a significant decline in revenue.
the liquidity position of all segments within the industry group. This
yy The gradual resumption in domestic travel with the easing of enabled the businesses in managing its cash position and minimising
movement restrictions locally by the second quarter, aided the a further impact on profitability.
recovery of the Sri Lankan Resorts segment.
yy 'Cinnamon Lakeside Colombo' and 'Cinnamon Grand Colombo'
yy Revenue in the Colombo Hotels segment stemmed from food and made impairment provisions for debtors which impacted the
beverage and banquet operations whilst MICE revenue was adversely performance of the Colombo Hotels segment.
impacted by a decline in MICE tourism.
yy The recovery of the Maldivian Resorts segment in the latter end of
yy Although tourism to the Maldives was slow to gather pace post the the year under review, was encouraging with the segment recording
opening of its borders in mid-July 2020, the subsequent relaxation a positive EBITDA, as all four properties in the Maldives recorded
of global travel restrictions, particularly in key source markets, positive EBITDA from December 2020 onwards. Accordingly, EBITDA
contributed to a rebound in performance of the Maldivian Resorts of the Maldivian Resorts segment stood at Rs.26 million and Rs.573
segment, resulting in an encouraging recovery in occupancy. During million during the third and fourth quarters of 2020/21, respectively.
the fourth quarter of the year under review, revenue surpassed the
yy The recurring EBITDA of the industry group, excluding fair value
one billion mark recording Rs.1.70 billion of revenue in tandem with
gains/losses on investment property (IP) amounted to a loss of
growing occupancy.
Rs.3.59 billion, a notable decrease against the previous year [2019/20:
yy The decline in revenue of the Destination Management segment is Rs.2.31 billion].
due to the decrease in tourist arrivals in line with the overall market.
yy The Maldivian Resorts segment recorded an increase in the
yy The Hotel Management segment recorded a decline in revenue as lease amortisation charge for the year, given the full operation
a result of lower management fees and marketing fees given the of 'Cinnamon Velifushi Maldives' and 'Cinnamon Hakuraa Huraa
subdued performance across hotels, as outlined above. Maldives' as opposed to the previous year where the resorts were
only operational in the latter end of 2019/20. In line with accounting
Rs.million 2020/21 2019/20 % standards the lease amortisation charge for 'Cinnamon Hakuraa
Huraa Maldives' was capitalised during the refurbishment of the
EBITDA* property in 2019/20.
Colombo Hotels (1,370) 553 (348)
yy The Sri Lankan Resorts segment entails a depreciation charge
Sri Lankan Resorts (1,347) 474 (384)
for 12 months of operations of 'Cinnamon Bentota Beach' for
Maldivian Resorts (227) 1,454 (116)
2020/21, in contrast to 2019/20 which only entailed depreciation for
Destination Management (279) (123) (127) approximately a quarter.
Hotel Management (349) (31) (1,032)
yy Interest expenses recorded an increase during the year under review,
Total (3,572) 2,327 (253)
due to increased borrowings across the industry group. However, the
* Share of results of equity accounted investees are shown net of all taxes. cash flow impact of interest expenses were minimal as most loans
were offered a moratorium on its debt service.


Rs.million 2020/21 2019/20 % Natural Capital
Assets Given the reliance of the industry group on natural resources and
Colombo Hotels 34,754 35,706 (3) Sri Lanka's rich biodiversity in positioning the destination, the industry
Sri Lankan Resorts 18,809 19,869 (5) group strives to operate in accordance with the Group's Environmental
Maldivian Resorts 41,888 39,337 6 policies and the 'Cinnamon' sustainability strategy which facilitates
Destination Management 1,223 2,063 (41) functioning with minimal impact to the environment and strives to
ensure sustainable value creation for all stakeholders.
Hotel Management 1,650 1,360 21
Total 98,324 98,335 (0)
yy The industry group temporarily froze all non-essential recurring
capital expenditure due to the COVID-19 pandemic. In furtherance to the efforts made towards the previous 2020 goals,
yy 'Hikka Tranz by Cinnamon' recorded an increase in assets due to capital 'Cinnamon Hotels & Resorts' have set reduction targets against the
work-in-progress costs associated with the ongoing refurbishment 2018/19 baseline to be achieved by 2024/25, to consolidate and
which was planned for prior to the outbreak of the pandemic. maintain its sustainability performance.
yy Stringent cost optimisation initiatives were rolled out such as focused

receivables collection coupled with increased borrowing which Energy Water Plastic
enabled the businesses to maintain a stable cash position. -4% -1% -50%
single-use plastic
yy Both Sri Lankan Resorts and Maldivian Resorts proactively focused
on debtor collections, particularly by transitioning into cash-based
transactions which led to a decline in trade and other receivables Material topics and focus areas are as follows:
during the year under review.
yy 'Cinnamon Dhonveli Maldives' recorded a significant increase in cash
and cash equivalents as a result of increased cash collections during
the fourth quarter 2020/21. Given that the functional currency of Water and Effluent Management
the Maldivian Resorts segment is in USD, the depreciation of the
LKR against the USD surrounding the COVID-19 pandemic, also Relevance: Financial, regulatory and brand reputation implications
contributed to a marginal increase in the asset base.
yy Reduced activity in the Destination Management sector contributed
to an erosion of cash in the businesses which negatively affected the Water treatment
asset base.
yy Continued to maintain onsite effluent treatment plants for
Rs.million 2020/21 2019/20 % hotels that are unable to discharge effluent into common
municipal sewerage lines.
Debt*
Colombo Hotels 1,018 368 177 yy Reuse of treated water for gardening and farming at select
Sri Lankan Resorts 4,491 3,269 37 Maldivian properties.
Maldivian Resorts 13,741 11,463 20 yy Ensured all effluents met the requisite water quality standards.
Destination Management 353 427 (17)
Hotel Management 1,139 507 125
Water efficiency
Total 20,743 16,034 29
*Excludes lease liabilities. yy 720m3 of water savings annually at 'Cinnamon Bey Beruwala'
through the installation of water conserving fixtures.
yy The industry group obtained term loans and overdraft facilities in
yy 'Cinnamon Bentota Beach' and 'Cinnamon Lakeside Colombo'
order to sustain working capital requirements and to a lesser extent,
adopted rainwater harvesting systems.
fund ongoing capital expenditure. Majority of the facilities were
obtained through the COVID-19 relief measures extended by the
Government, such as through the 'Saubhagya' scheme.
yy Lease liabilities as at 31 March 2021 stood at Rs.16.12 billion The industry group strives to function
[2019/20: Rs.13.42 billion]. The increase in leases primarily stems
with minimal impact to the environment
from an extension to the lease at 'Cinnamon Dhonveli Maldives'
and due to the translation impact given its USD denomination. Total
and strives to ensure sustainable value
debt including leases stood at Rs.36.86 billion as at 31 March 2021 creation to all stakeholders.
[2019/20: Rs.29.46 billion]. The increase in debt in the Maldivian
Resorts segment was attributable to overdraft facilities obtained
to manage working capital requirements and the impact of the
depreciation of the LKR against the USD.
103
LEISURE
Energy and Emissions Management Waste Management
Relevance: Financial implications, stakeholder expectations of sustainable Relevance: Regulatory and brand reputation implications
tourism practices, regulatory requirements, brand image and reputation
Reuse and recycle
Energy efficiency
yy 'Cinnamon Lakeside Colombo' produced compost using food
yy Continued installation of energy efficient LED lighting resulting waste. The compost was used to grow organic produce for use
in ~3,814 kWh of savings. in guest meals.
yy Replaced traditional air conditioner units with inverter type yy Generation of biogas using food waste at 'Cinnamon Wild Yala',
units which resulted in ~23,214 kWh of savings. 'Cinnamon Citadel Kandy' and 'Habarana Village by Cinnamon'.
yy 'Cinnamon Lakeside Colombo' reduced its energy usage by yy Implemented waste management strategies in order to
~305,184 kWh through usage optimisation of air handling units achieve 'zero waste to landfill' status in the long-term.
(AHUs), exhaust fans and chiller operations.
Plastic waste reduction

Renewable energy and carbon
footprint reduction
yy 750 kg of plastic savings annually through the replacement of
yy Solar panels were installed at 'Ellaidhoo Maldives by Cinnamon', 1.5 litre pet bottles with refillable water flagons at 'Ellaidhoo
'Cinnamon Bentota Beach' and 'Cinnamon Dhonveli Maldives' Maldives by Cinnamon'.
which generated 859,156 kWh of renewable energy.
yy Replacement of 500 ml water bottles provided at guest
yy Walkers Tours Limited: check-in with a customised bottle at 'Ellaidhoo Maldives
yy Certified as a carbon neutral fleet by Carbon Neutral UK. by Cinnamon', thereby eliminating the use of 3,000 bottles
yy Invested in a foreign renewable energy project to offset its annually.
carbon footprint by 889 tons of carbon equivalent. yy Walkers Tours Limited, in collaboration with 'Plasticcycle',
yy 69 per cent of the vehicle fleet were hybrids. placed plastic collection bins at Southern Expressway exit
points.
Certification and Awareness yy 'Cinnamon Grand Colombo' was the first hotel to join the
Central Environment Authority's pen and toothbrush recycling
yy 'Cinnamon Bentota Beach' was the first Sri Lankan large programme 'not a rule but a discipline'. This is expected to
scale resort to be awarded LEED (Leadership in Energy and direct over 2,000 pens away from landfill annually.
Environmental Design) Platinum certification.
yy Alignment of environmental performance with international Certification and awareness

benchmarks.
yy Emissions were monitored to ensure compliance with the yy 'Cinnamon Grand Colombo' in collaboration with National
tolerance levels stipulated under the Environmental Protection Cleaner Production Centre conducted an awareness session on
managing, segregating and recycling waste.
License (EPL).
yy Maintained ISO 14001 Environmental Management System yy 'Cinnamon Grand Colombo' raised awareness on reducing
certification. plastic by an e-poster campaign.
yy In support of the 'Code Green Agent of Change' challenge

organised by 'Plasticcycle', 189 eco-bricks were collected
by 'Cinnamon Grand Colombo' while Walkers Tours Limited
Solar panels were installed at 'Ellaidhoo collected 20 kg of plastic.
Maldives by Cinnamon', 'Cinnamon Bentota yy 'Cinnamon Red Colombo' conducted an online seminar for
Beach' and 'Cinnamon Dhonveli Maldives', staff on food waste reduction and prevention.
generating 859,156 kWh of renewable energy.

Biodiversity Conservation and Promotion Proximity to Biodiversity and its Features -

Maldivian Resorts
Relevance: Regulatory and brand reputation implications and
maintaining the value proposition for the tourism industry Cinnamon Dhonveli
Maldives
Targets and initiatives during the year: yy Marine ecosystem,
adjacent to
yy 'Cinnamon Elephant Project' - Continued the sustained
property
research initiative, aimed at identifying elephant behavioural yy Extent of Site (km2)
and dispersion patterns in the Minneriya and Kaudulla national - 0.1496
parks and surrounding areas in the North Central province of Velana
Sri Lanka. Despite restrictions due to COVID-19,11 field visits International
were conducted to observe the collared elephant and other Airport
elephants in different herds.
Ellaidhoo Maldives by
Cinnamon Cinnamon Velifushi
yy 'Ellaidhoo Maldives by Cinnamon' and 'Cinnamon Hakuraa Maldives
yy Marine ecosystem,
Huraa Maldives' organised beach clean-up campaigns whilst yy Marine ecosystem,
adjacent to
'Cinnamon Hakuraa Huraa Maldives' conducted a tree planting property adjacent to
project. yy Extent of Site (km2) property
– 0.0556 yy Extent of Site (km2)
- 0.05351
yy 'Ellaidhoo Maldives by Cinnamon' launched a coral reef
restoration programme with the objective of transplanting
threatened reefs and preserving ocean biodiversity through
awareness creation on conservation. Cinnamon Hakuraa
Huraa Maldives
yy As part of the beach caretaker project, 'Cinnamon Bey yy Marine ecosystem,
Beruwala' along with 'Plasticcycle' partnered with the Marine adjacent to
Environmental Protection Authority (MEPA) to protect and property
yy Extent of Site (km2)
preserve the beach along the resort. A beach cleanup amongst
– 0.0543
employees and guests was organised as a part of this initiative. Note: Subsurface land at site (km2) -Nil.
Protected through The Environmental Protection and Preservation Act.
Proximity to Biodiversity and its Features - Sri Lankan Resorts

Cinnamon Citadel Kandy Trinco Blu by Cinnamon
yy Mahaweli river and freshwater ecosystems, adjacent to yy Marine ecosystem, adjacent to property
property yy Extent of Site (km2) - 0.1143
yy Extent of Site (km2) - 0.0234 yy * IUCN Category 2 - National Park
yy *IUCN Category 4 - Habitat/ Species Management Area
Cinnamon Bey Beruwala Habarana Village by Cinnamon

yy Marine ecosystem, adjacent to property yy Minneriya tank sanctuary, 15 km away from property
yy Extent of Site (km2) - 0.045 yy Extent of Site (km2) - 0.0378
yy *IUCN Category 2 - National Park yy *IUCN Category 2 - National Park
Cinnamon Bentota Beach Cinnamon Lodge Habarana

yy Marine ecosystem, adjacent to property yy Minneriya tank sanctuary, 15 km away from property
yy Extent of Site (km2) - 0.0446 yy Extent of Site (km2) - 0.1031
yy * IUCN Category 2 - National Park yy *IUCN Category 2 - National Park
Hikka Tranz by Cinnamon Cinnamon Wild Yala

yy Marine ecosystem, adjacent to property yy Yala national park, adjacent to property
yy Subsurface Land at Site (km2) - 3,600 yy Extent of Site (km2) - 0.0405
yy Extent of Site (km2) - 0.0176 yy *IUCN Category 2 - National Park
yy *IUCN Category 2 - National Park
Note: All properties have obtained EPLs.

Unless explicitly specified, subsurface land at site (km2) - Nil.
*Protected through the Flora and Fauna Protection Ordinance 1937.
105
LEISURE
2020/21 2019/20
Sri Lankan Resorts CO2 kg per guest night 66.89 25.29
Maldivian Resorts CO2 kg per guest night 97.21 43.38 Colombo Hotels: 10,653 MT
Colombo Hotels CO2 kg per guest night 428.40 61.54
Sri Lankan Resorts: 7,394 MT
Destination Management CO2 kg per client
serviced 39.91 7.49 Maldivian Resorts: 6,100 MT
Water withdrawal per operational intensity factor Destination Management: 76 MT
2020/21 2019/20
Hotel Management: 137 MT
Sri Lankan Resorts water withdrawn -
litres per guest night 2,264 942
Maldivian Resorts water withdrawn -
litres per guest night 2,679 968
Colombo Hotels water withdrawn - Human Capital
litres per guest night 8,069 1,304
As a service driven industry, quality and delivery are vitally important to
Waste generated per operational intensity factor the Leisure industry group. Businesses continually invest in the workforce
to build a professionally trained, competent and experienced staff cadre
2020/21 2019/20 to deliver exceptional customer experience and maintain the standards
Sri Lankan Resorts waste generated - of the 'Cinnamon' brand.
kg per guest night 3.13 2.03
The Leisure industry group places significant value on providing a safe
Maldivian Resorts waste generated -
working environment for its employees through education and training
on safety practices in the workplace. With the outbreak of the COVID-19
Colombo Hotels waste generated -
pandemic, health and safety measures taken by the industry group were
further strengthened to safeguard its frontline staff.
Note- Both absolute and per guest night performance in the Leisure Material topics and focus areas are as follows:
industry group was significantly impacted by COVID-19. Hence, on an
absolute basis, the industry group recorded a decrease in performance
indicators, with the exception of the Maldivian Resorts segment which
reported an increase, due to the inclusion of 'Cinnamon Velifushi Maldives' Training and Talent Retention
and 'Cinnamon Hakuraa Huraa Maldives' into the sustainability reporting
scope post refurbishment. Despite the absolute reduction overall, the Relevance: Retaining talent and upgrading skills of existing staff
increase in per operational intensity factors is due to a disproportionate towards delivering superior customer service and quality
reduction in activity.
Carbon Footprint (MT) Training and talent retention
2019/20 31,510 yy Maintenance of 'Cinnamon' brand standards by providing a

stipulated number of training hours to develop the skills of the
2020/21 24,360 23% workforce.
yy All properties continued to offer classroom and on-the-job
training to all employees to improve skills, productivity, service
Water Withdrawn (m3)
quality and value.
yy Food handlers at all hotels and resorts were provided
2019/20 847,926
comprehensive training on food safety and hygiene to ensure
quality standards are met.
2020/21 624,528 26%
Waste Disposed (Kg ‘000)

The Leisure industry group places significant
2019/20 2,666 value on providing a safe working environment
for its employees through education and
2020/21 1,339 50% training on safety practices in the workplace.

Injuries (Number)
2019/20 47
Health and Safety
2020/21 10 79%
Relevance: Ensuring safe working conditions are provided for all
employees to minimise occupational health and safety incidents
Training (Hours)
Health and safety 2019/20 347,916
yy Ensuring safe working conditions and practices for all 2020/21 124,376 64%
employees to minimise occupational health and safety
incidents.
yy Conducted regular first aid, fire awareness and emergency
evacuation trainings. 2019/20 77
yy ISO 45001:2018/ OHSAS 18001 - occupational health and safety
standards certification were maintained by hotels. 2020/21 33 57%
yy ISO 22000 certification - food safety was maintained by hotels.
yy 'Cinnamon Lakeside Colombo' conducted an awareness

Number of Employees
programme on promoting gender equality and eliminating
workplace harassment. Colombo Hotels: 1,465
COVID-19 response Sri Lankan Resorts: 1,471
yy 'Safe & Secure' certificate of compliance issued by the SLTDA

Maldivian Resorts: 582
was obtained by all Sri Lankan hotels and resorts.
Destination Management: 153
yy Workplace safety protocols such as guest health declarations,
temperature checks and regular sanitisation of high risk areas Hotel Management: 148
were rolled out.
yy All staff were provided with appropriate personal protective

equipment (PPE) including face masks, face shields, gloves, and
aprons. Random PCR tests were also conducted.
yy Notices and visuals on the prevention of COVID-19 were
displayed in common areas. The industry group recognises the importance of building stakeholder
relationships and engages proactively with communities and its supply
yy Maldivian Resorts adhered to the 'Cinnamon' health and safety
chain partners to ensure sustainable value creation across its value chain,
operating manual once tourism commenced in the Maldives.
including the community. The industry group works collaboratively with
yy Banquets and restaurants adhered to the regulations imposed the community, to empower youth and women in particular to contribute
by the Government and SLTDA and maintained social towards the development of the local economy.
distancing.
The significant suppliers within the industry group are:
yy Work schedules were implemented for staff to maintain the
required level of staff.
SIGNIFICANT SUPPLIERS - CINNAMON HOTELS & RESORTS
yy Introduction of COVID-19 checklists, random audits, and duty yy Amenities
manager checklists. yy Food and beverage suppliers
yy Walkers Tours Limited conducted health and safety inspections yy Travel agents and travel websites
on third party suppliers, chauffeur guide training and staff yy Casual workers
training on COVID-19 safety measures, guidelines and service
delivery. SIGNIFICANT SUPPLIERS - DESTINATION MANAGEMENT
yy Hotels and other accommodation providers
yy Contracted retail stores
yy Freelance national guides
yy Jeep and boat suppliers
yy Foreign travel agents and tour operators
yy Outsourced fleet
107
LEISURE
Community Engagement Supply Chain Management
Relevance: Engagements with the community to reduce inequality, Relevance: Assessing and educating significant suppliers to ensure
enhance skills and build mutually beneficial relationships mitigation of negative impacts with respect to environment,
labour, and human rights aspects
WTL and WBTL in collaboration with John Keells Foundation (JKF) Targets and initiatives during the year:
conducted the following programmes: yy Engagement with significant supply chain partners to
yy Conducted a 15-hour virtual English camp for 37 children of encourage environmentally friendly and socially responsible
chauffeur guides to improve communication skills during activities.
school closure on account of the pandemic. yy Stimulated local economies by sourcing local produce and
yy 6 youth were awarded scholarships to pursue advanced other outsourced services.
level and university education under JKF's Higher Education
yy Supplier awareness sessions were carried out for 44 suppliers,
Scholarship Programme.
on required standards in relation to quality, environmental
'Cinnamon Hotels & Resorts' collaborated with JKF on the protection and health and safety.
following initiatives:
yy Supplier audits covered key suppliers of 'Cinnamon Hotels &
yy 'Cinnamon Bentota Beach' in association with JKF and the Resorts' and the central purchasing office.
Gratiaen Trust conducted a literary weekend event featuring
7 Gratiaen prize winners. ~90 hotel guests and university yy Launched 'Skill into Progress' (SKIP) programme – JKF's
students attended this event. initiative to support and upskill suppliers of the Group
especially during business downtime following the COVID-19
yy 'Trinco Blu by Cinnamon' organised the certificate distribution pandemic, which benefited 16 chauffeur guides attached to
ceremony of the 'Cinnamon Youth Empowerment Programme' WTL and WBTL through a 36-hour training on industry-related
for 140 students. English communication skills.
yy 18 scholarships were awarded to school children in Trincomalee
under JKF's English Language Scholarship Programme.
yy 181 school children from Trincomalee, Beruwala, Yala, Kandy, and
Hikkaduwa who completed the English Language Scholarship
Programme participated in virtual English day events while a
student from Kandy was selected as one of the winners under
the Central and Sabaragamuwa Province category.
yy 3 students were awarded scholarships under JKF's Higher
Education Scholarship Programme to pursue advanced level
and university education.
yy Under JKF's business-centric community empowerment
initiative John Keells 'Praja Shakthi', 'Hikka Tranz by Cinnamon'
provided ground support to JKF in the following initiatives:
yy Renovation of the playground at 'Ekamuthu' pre-school in
Hikkaduwa which benefited 30 students.
yy In collaboration with the Academy of Design, conducted a
training workshop for 10 women engaged in the batik industry
to enhance their skills and market access. The women were
supported in developing a premium product range post-
training under the new brand name 'Hikka Batiks' towards
testing market demand through a pilot sale held in Colombo.
yy Conducted a pilot awareness programme on substance
abuse prevention in collaboration with Humedica Lanka
and Hikkaduwa Divisional Secretariat for 109 Government
officials, pre-school teachers, and parents.
yy All hotels and resorts made donations to various non-
profit organisations including the Rheumatology and
Rehabilitation Hospital.

PROPERTY
yy Development and sale of residential and commercial properties under three
segments 'Luxe Spaces', 'Metropolitan Spaces' and 'Suburban Spaces'.
yy Ongoing projects: 'Cinnamon Life' integrated resort development and 'Tri-Zen', a

development based on smart living in the heart of the city.
yy Previous projects: 'OnThree20', '7th Sense', 'Monarch', and 'Emperor'.
yy Operation of the 18-hole champion golf course and management of the land
bank in Rajawella, Kandy.
Real Estate
yy Rental of commercial office space.
yy Management of the Group's real estate within the city.
yy Ownership and operation of the 'Crescat Boulevard' mall and 'K-Zone' malls in
Moratuwa and Ja-Ela.
1% (1%) 40% 1%
Employed Footprint
Key Indicators
Total assets 196,882 162,928 21 113,452

Total equity 108,406 98,118 10 81,779
Total debt1 59,492 41,954 42 17,498
Employees3 272 278 (2) 281
Turnover4 1,910 1,395 37 711

EBIT (92) 565 (116) 283
PBT (136) 462 (130) 191
PAT (276) 326 (185) 89
EBIT per employee (0) 2 (117) 1
Carbon footprint 770 814 (5) 505

109
yy The construction sector accounted for 6.2 per cent of Sri Lanka's GDP in
CY2020 [CY2019: 6.9 per cent]. The construction sector is expected to
increase its contribution to GDP going forward, given notable investments
by both the public and private sector.
yy The Land Price Index for the Colombo District, compiled by the Central
Bank of Sri Lanka (CBSL), reached 145.2 in the second half of CY2020, an
increase of 4.6 per cent [CY2019 2H: 138.8]. The Residential, Commercial
and Industrial sub-indices contributed to this increase.
Connectivity Central Expressway
yy Preliminary work on the Ruwanpura Expressway, spanning ~74 km from

the Kahathuduwa exit point of the Southern Expressway till Pelmadulla, Bandaranaike
International Airport Kandy
commenced during the year with the construction of phase one from Katunayake Expressway
New Kelani Bridge
Port City Colombo
Kahathuduwa to Ingiriya (~24 km). The 2021 National Budget articulated
Outer Circular Highway Ruwanpura Expressway
the completion of this section by CY2024.
yy Central Expressway Southern Expressway
yy Construction of the stage two stretch from Meerigama to Kurunegala

Hambantota
of the Central Expressway spanning ~40 km progressed during the year. Matara
This section is expected to be completed during CY2021.
yy Kerawalapitiya-Meerigama, Kurunegala-Dambulla and Pothuhera-
Galagedara sections of the Central Expressway to be completed by
CY2024, as articulated in the 2021 National Budget.
yy The Cabinet of Ministers granted approval for the construction of four Hunupitiya
Ragama
elevated railway tracks within the Colombo City limits as a public-private Port Access Highway Kelaniya
partnership. Port City Borella

Colombo Battaramulla
Narahenpita Athurugiriya
yy Raktha (red) track connects Ragama to Kottawa via Pita Kotte (42 km). Pita Kotte Pannipitiya
Kottawa
yy Haritha (green) track connects Moratuwa to Kelaniya via Narahenpita Moratuwa
Expressways
Proposed Elevated
(28 km). Railway Tracks
yy Neela (blue) track connects Kottawa to Hunupitiya via Battaramulla

(23 km).
Key Policy and Regulatory Highlights
yy Dham (purple) track connects Port City Colombo to Athurugiriya
via Borella. yy National budget proposals:
yy Permitted the purchase of super luxury condominiums
Port City Colombo (PCC) Developments by non-residents utilising foreign currency earnings
yy PCC, encompassing over 5.7 million square meters of built space, upon generated in Sri Lanka, earnings in foreign countries or
completion, is expected to have significant spill-over effects to the via a loan obtained from a bank outside of Sri Lanka.
economy through the attraction of foreign direct investments and by yy Withholding tax (WHT) made exempt on rent
spurring growth in the city and its vicinity. payments to residents.
yy In May 2021, the Colombo Port City Economic Commission Bill was yy Removal of construction related import duties on
approved by the Parliament of Sri Lanka: bulk importation of raw materials which cannot be
yy Outlines the legal framework for the establishment of a Special produced locally in relation to the construction of
Economic Zone (SEZ) within PCC. mega housing schemes and highways.
yy Advocates the formation of an economic commission to oversee all yy Exemption of import tax on the importation
activities within the SEZ, including granting registrations, licences and of machinery with modern technology in the
authorisations. construction industry.
yy Positions SEZ as an international business and services hub, which yy The Securities and Exchange Commission of Sri Lanka
includes services such as international trade, shipping logistic (SEC) introduced a framework for Sri Lanka Real Estate
operations, offshore banking and financial services, IT and business Investment Trust (SLREIT). Benefits from this framework
process outsourcing (BPO) and corporate operations. include various tax exemptions.

The Property industry group encountered

a series of challenges with the onset of the
COVID-19 pandemic in Sri Lanka, particularly COVID-19: IMPACT AND MITIGATION – PROPERTY
in lieu of a complete halt in construction
at sites and operations at malls during the The Property industry group was significantly impacted by the COVID-19 pandemic given its
lockdown period and isolation measures adverse effects on economic conditions and consumer sentiment. The businesses adopted
thereafter. Constraints across the supply prudent cost management strategies and also conducted its operations responsibly in order
chain and workflow pressures also disrupted to ensure minimum intervention to business operations.
business performance. However, indications
of recovery towards the latter part of the year Impact
under review, resulted in a gradual rebound yy The construction sites, 'Cinnamon Life' and 'Tri-Zen' were closed during the first lockdown
in operations and an increase in pre-sales. in Sri Lanka. Both sites recommenced work, thereafter, as permitted under the relevant
The prevailing low interest rate regime in Government directive at the time under stringent health and safety guidelines.
the country, where consumers have access yy Although the sites were opened for construction, labour strength and productivity levels
to long-term funding at attractive rates, also remained below pre-lockdown levels, although there was a month-on-month gradual
aided business recovery and stimulated a recovery towards pre-pandemic levels.
shift in funds from other asset classes to real
estate assets, particularly in the metropolitan yy The industry group also faced challenges in sourcing both local and foreign labour given
segment. However, layered tax and tariff restrictions on movement, imposition of mandatory quarantine procedures and the
systems for construction material, an increase closure of the airport for arrivals.
in shipping and logistic costs and the yy Disruptions to global trade and supply chains adversely impacted the industry, to which
depreciation of the Rupee continued to exert the businesses in the industry group were no exception. The businesses were also faced
pressure on industry performance. with challenges in sourcing construction raw materials and increase in raw material prices
and related costs.
On the Commercial Real Estate front, the
yy The traction on apartment and office sales was subdued during the year, given the steep
industry underwent a paradigm shift
depreciation of the Rupee and the uncertainty surrounding the pandemic. The Rupee
on the back of the COVID-19 pandemic,
pricing model at 'Tri-Zen' which mitigates the exchange rate volatility on the buyer,
with restrictions in movement forcing the
assisted 'Tri-Zen' in managing this impact.
adaptation of 'work from home' practices.
Against this backdrop, the Group witnessed yy Operation of the 'Crescat' mall and 'K-Zone' malls in Moratuwa and Ja-Ela were
lacklustre demand for office space in Colombo temporarily halted, and the malls were closed from March- May 2020. Although
during the year. operations commenced thereafter, the performance of the mall operations continued to
be impacted during the year as a result of the pandemic.
Measures taken
The prevailing low interest
yy Both sites were able to commence construction work following the easing of restrictions,
rate regime in the country,
albeit with limited manpower, as permitted under relevant regulatory and healthcare
where consumers have guidelines. Procedures focusing on productivity, efficiency and health and safety
access to long-term funding protocols were implemented to address the dynamic challenges faced at the site. The
at attractive rates, also business continued to work closely with the contractors to manage the ongoing impact
aided business recovery and of COVID-19 on these projects.
stimulated a shift in funds yy In order to leverage on the prevailing low interest rate regime of the country, 'Tri-Zen'
from other asset classes to real partnered with leading banks in Sri Lanka to offer personalised and competitive mortgage
solutions.
estate assets, particularly in
yy Adopted a focused sales approach in order to improve consumer sentiment during the
the metropolitan segment.
pandemic. To this end, the business ensured constant communication and support with
the market and existing customers in relation to the progress of ongoing projects.
yy Despite the impact on mall operations, in order to extend relief to its supply chain, retail
tenants were granted concessions and relief on rental and lease terms.
111
PROPERTY
Cinnamon Life 'The Residence at

Cinnamon Life'
Following the global outbreak of the COVID-19
pandemic and the stringent lockdown Handover -
CY2021.
measures imposed by the Government of Sri
Lanka in March 2020 to contain the spread of 'The Offices at
Hotel Cinnamon Life'
the virus, construction of the 'Cinnamon Life'
project was temporarily halted, and the site Completion - first
quarter of 2022/23. Handover -
was closed for a period of ~2 months until first quarter of
2021/22.
mid-May 2020. Post the easing of lockdown
measures, construction work gradually Entertainment
and Retail
commenced on site under enhanced
health and safety guidelines as required by 'The Suites at
Cinnamon Life'
Government directives. Whilst the initial pace
of construction remained well below the
levels witnessed prior to the outbreak of the
pandemic, given the stringent regulations,
reduced workers and new site arrangements,
the current momentum of construction
activity is steady since the re-opening of the Car Park
site, with labour strength and productivity
gradually improving to pre-lockdown levels Note: Areas and visual are subject to change based on final drawings.
across the quarters.
In line with the revised timelines for completion, finishing work including structural work, cladding,
Given the continued challenges in labour installation of the façade, glazing, and interior designing of hotel rooms is currently underway.
mobilisation including restrictions and new
regulations imposed on the import of foreign As expected, pre-sales during the year was impacted following the uncertainty surrounding the
labour, time lost, and the loss in productivity pandemic and the depreciation of the Rupee, in line with the overall market. The impacts were more
due to the enhanced health and safety pronounced in the luxury segment. Pre-sales of the Residential Towers; 'The Suites at Cinnamon Life' and
measures and the restrictions placed by 'The Residence at Cinnamon Life' are currently at 64 per cent of the total area available for sale. A gradual
the Government on the import of materials recovery of consumer sentiment coupled with the project nearing completion is expected to improve
and equipment, at the time, the contractor sales momentum. Total revenue from the sale of residential apartments and the sold commercial office
re-organised and re-planned its working space of 'Cinnamon Life', will be recognised from the first quarter of 2021/22 onwards.
arrangements.
Whilst most of the capital expenditure requirements of the project has already been funded, the
Accordingly, the Certificates of Conformity remainder will be continued to be met through a mix of the secured syndicated debt facility,
(COC) for the 'The Offices at Cinnamon Life' and equity commitments through capital raised and internally generated cash and pre-sales of the
'The Suites at Cinnamon Life' residential tower project. The relevant sections of the USD 395 million syndicated project loan agreement were
were obtained during the year under review. amended to reflect the revised timelines of the project.
'The Residence at Cinnamon Life' will be ready
for customer handover by CY2021 with the Given the iconic nature of the property and the dynamic challenges entailing a project of this
size, employees with prior experience in opening and managing similar integrated resorts were
completion of the hotel and shopping mall
recruited to ensure the availability of in-house expertise. Negotiations with key tenants for the
scheduled for the first quarter of 2022/23.
retail and office spaces continued during the year, with various alternatives being considered for
the retail space to ensure a unique selling proposition to drive footfall and sales.
The Certificates of Conformity (COC) for the 'The Offices at

Cinnamon Life' and 'The Suites at Cinnamon Life' residential
tower were obtained during the year under review.
'The Offices at Cinnamon Life'.

Tri-Zen yy As part of a strategic alliance with Union Assurance, 'Tri-Zen' customers will be offered a life
'Tri-Zen', an 891-unit condominium located insurance cover for Rs.7.0 million, where the insurance premium will be borne by JKP until the
at the heart of the city captalises on the completion of the project.
increasing demand for affordable, smart and
efficient living solutions. Positioned within the Sales Update
'Metropolitan Spaces' segment of the industry yy The quarterly rebound in the 'Tri-Zen' sales momentum, despite the impact of the second
group, the project is developed as a joint COVID-19 outbreak in the third quarter, is encouraging and signifies the potential demand for
venture with Indra Traders (Private) Limited housing in the 'Metropolitan Spaces' segment.
and leverages on innovative designs, lucrative Cumulative sales (units)
yy Q1 Sales – 2 units [2019/20 Q1: 36 units]
342 units
price points, space efficiency and the need for
modern solutions for urban living. The strategic yy Q2 Sales – 26 units [2019/20 Q2: 6 units]
location of the project provides buyers with yy Q3 Sales – 5 units [2019/20 Q3: 21 units]
easy access to entertainment, essential services, 2019/20: 262 units
yy Q4 Sales – 47 units [2019/20 Q4: 19 units]
and other commercial activities.
yy A notable proportion of 'Tri-Zen' buyers continue to be first-time customers of the industry
Despite the closure of the construction site group as well as first-time home buyers, which is a realisation of the industry group's strategy of
of 'Tri-Zen' for ~2 months, construction at the reaching new market segments.
'Tri-Zen' site continued to progress steadily
thereafter with significant headway made Rajawella Holdings Limited (RHL)
on the towers and the completion of the The Group launched its first real estate products under RHL during the year under review, which
parking structure. Construction of the 20th includes scenic land parcels, town houses and villa developments. Products are branded under
floor is currently ongoing. The business was two segments i.e. 'Peacock Valley' and 'Sunrise Ridge', all based within and in proximity to the
able to proactively manage the impact on the 'Victoria Golf and Country Resort' in Digana. Initial interest towards these products has been
timeline and deliverables by working closely encouraging, with sale of real estate parcels gaining traction.
with the contractor to manage such impacts
and by adopting efficient operating practices Peacock Valley Sunrise Ridge
and cost optimisation strategies. Accordingly,
yy Set of premium land plots yy Luxury townhouses located alongside the golf course.
the structure of the building is envisaged to
located at the heart of the golf
be completed in the first half of CY2022 whilst yy ~2,000 sq.ft. in size.
course.
the overall project is scheduled for completion
yy Consisting of two-bedrooms, kitchenette, living room,
in CY2023. yy Average plot size of ~76 perches.
and a private deck.
yy Gained immense traction with
Although sales at 'Tri-Zen' was impacted yy Property consists of 16 townhouses, built on ~10
majority of land parcels being
during the first lockdown, the sales perch plot.
sold within 3 months from the
momentum and interest towards the project
launch date. yy Guarantees buyers a hassle-free experience and will be
continued to strengthen each month, with
managed by 'Victoria Golf and Country Resort'.
sales in March 2021 recording the highest
number of units since the inception of the yy Owners entitled to receive a complimentary five-year
project. golf membership, a 90-day stay, and a percentage of
room revenue.
Targeted sales strategies and the Rupee
yy Construction is scheduled to commence by July 2021.
pricing model, which mitigates the exchange
rate risks on the buyer, assisted the project
in rebounding faster than the market. During the year under review, the refurbishment of the golf course was completed. The golf course
Capitalising on prevailing low interest rates, was relaunched in tandem with the Mark Bostock Memorial tournament under the management
John Keells Properties (JKP) in collaboration of Troon International: the largest golf course operator in the world, with over 2.5 million members
with local banks and insurance companies worldwide. The 18-hole golf course is designed in accordance with United States Golf Association
offered the following financing solutions to (USGA) standards.
potential buyers, which also aided the sales
rebound: Mall Operations
Mall operations were significantly impacted by the decline in footfall on the back of the COVID-19
yy Launched 'Freedom Mortgages' in
pandemic and the resultant restrictions in movement and social distancing norms. Given the
collaboration with Commercial Bank of
current market landscape, in order to repurpose and reposition the 'Crescat' mall in line with
Ceylon, which offers a home financing
market dynamics, the property was closed for refurbishment on 31 December 2020. The revamped
solution that waives the interest on home
property is expected to be re-launched and operational in the second half of CY2021.
loans for 'Tri-Zen' customers for a period
of 2 years, whilst allowing minimal cash
outlays during the construction period.
This scheme was later extended to several
other banks.
113
PROPERTY
Vauxhall Land Developments Limited (VLDL) Property Development

During the year under review, the Group increased its existing stake of yy Revenue growth was driven by the revenue recognition from the
60.0 per cent in VLDL by acquiring a further 26.7 per cent equity stake 'Tri-Zen' project amounting to Rs.1.30 billion during the year under
from Finlays Colombo Limited (FCL) for a consideration of Rs.5.98 billion. review [2019/20: Rs.806 million].
This purchase is consequent to FCL exercising its option to divest its
yy Growth in revenue was also driven by real estate sales at RHL from
holding as provided under the joint development agreement entered
the third quarter of 2020/21 onwards. Recurring revenue at RHL was
into in 2018. The Group has committed to acquiring the balance 13.3 per
impacted by the partial closure of the golf course and adverse market
cent equity stake from FCL for Rs.2.99 billion on or before 24 September
conditions in lieu of COVID-19. Despite the challenging environment,
2021, post which VLDL would become a fully owned subsidiary of the
RHL maintained a positive EBITDA in the latter half of the year under
Group.
review.
The contiguous 9.38 acre property is one of the largest privately held yy Revenue from 'Cinnamon Life' will only be recognised post-handover
land extents in central Colombo and is within a proposed zoning of the residential and office units. Handover will commence from the
area identified under the Beira Lake Development Plan of the Urban first quarter of 2021/22 onwards.
Development Authority (UDA). The strategic location in the heart
of Colombo city has ~ 450 metres of street frontage, a majority of Real Estate
which faces the planned waterfront recreation zone in the Beira Lake yy The decline in revenue in the Real Estate sector is primarily
Intervention Area Development Plan which allows for a large-scale attributable to the lower rental income from mall operations. Rent
development with views over the Beira Lake. The site is classified as a relief was offered to tenants across properties which impacted rental
residential and mixed-use hub. income. The malls were also closed during select periods of the year
under review given restrictions in movement.
This property is a part of the Group's land banking strategy, where
strategic land parcels were identified in order to capitalise on yy The closure of 'Crescat' for refurbishment on 31 December 2020 also
opportunities arising in the real estate and property development had an impact on the topline of the Real Estate sector.
industry. With the acquisition of VLDL, the Group is of the view that the
existing land bank is adequate to sustain a steady pipeline of projects in Rs.million 2020/21 2019/20 %
the long-term.
EBITDA*
Property Development 160 384 (58)
A development project has been earmarked for this property, subject to
market conditions, once 'Tri-Zen' reaches a certain level of completion, Real Estate (177) 257 (169)
to ensure a steady cycle of revenue recognition through the planned Total (17) 641 (103)
monetisation of the Group's land bank. In furtherance of this strategy, PBT*
the master planning and development strategy continued during the Property Development 76 257 (70)
year under review. Real Estate (212) 205 (204)
Total (136) 462 (130)
*Share of results of equity accounted investees are shown net of all taxes.
CAPITAL MANAGEMENT REVIEW yy Discussions on EBITDA are inclusive of fair value gains/losses on
The section that ensues discusses the performance of the industry group investment property (IP). The Group is of the view that fair value
during the year under review, under the key forms of Capital applicable gains/losses on IP are integral to the industry group's core operations,
for the industry group. given the land banking strategy of the Property industry group and
the view of monetising such land through development and sales.
yy The decline in EBITDA of the industry group is mainly attributable to

fair value gains/losses on IP, given volatile market conditions during
Income Statement Indicators the year under review. Fair value gains/losses on IP amounted to a
loss of Rs.291 million in 2020/21 compared to gain of Rs.455 million
Rs.million 2020/21 2019/20 %
in 2019/20.
Revenue*
yy EBITDA of the industry group excluding fair value gains/losses on
Property Development 1,612 916 76
IP amounted to Rs.274 million, an increase of 48 per cent over the
Real Estate 298 479 (38) previous year [2019/20: Rs.186 million].
Total 1,910 1,395 37
yy Whilst the Real Estate sector EBITDA was impacted by the
*Including share of revenue of equity accounted investees. aforementioned impact on mall operations, a fair value loss on IP
of Rs.349 million at 'Crescat', given the closure of the property for
refurbishment, also contributed to the EBITDA decline.


Rs.million 2020/21 2019/20 %
Assets Water & Waste Management
Property Development 185,803 151,157 23
Relevance: Implications on brand image and environment,
Real Estate 11,079 11,771 (6)
compliance with Government and industry regulations
Total 196,882 162,928 21
yy The increase in assets of the industry group is primarily driven by the
Property Development sector, on account of project related costs Water management
pertaining to 'Cinnamon Life' which is captured under other non-
current assets as work-in-progress costs. Given that the Residential yy Rainwater harvesting and use of grey water for irrigation at
and Office towers at 'Cinnamon Life' are in the process of being 'K-Zone Ja-Ela' as an initiative to conserve water.
handed over, the relevant costs pertaining to these towers continue yy Continuous use of the drip irrigation system at WBL which
to remain as current assets under inventory as at 31 March 2021. uses condensed water from air conditioners for irrigation of
landscape.
yy While 'Cinnamon Life' is consolidated under the Property
industry group, it is pertinent to note that all project related costs,
including finance expenses incurred under the syndicated project Waste management
development facility, are capitalised in accordance with Sri Lanka
accounting standards (SLFRS/LKAS), unless explicitly mentioned. yy Disposal of plastic and e-waste through contracted third-party
During the year under review, as planned, debt at 'Cinnamon Life' recyclers.
increased by Rs.17.61 billion to Rs.58.86 billion. yy ~3,000 kg of paper waste recycled.
yy Onsite composting of organic waste at 'K-Zone Ja-Ela' and
WBL.
yy Reduction of wet garbage at 'K-Zone Ja-Ela' where food waste
is supplied to local farmers for animal feed.
Natural Capital yy Continued segregation of waste into colour-coded bins at
The Property industry group actively monitors its environmental impact cafeterias and garbage collection areas.
with continuous initiatives to reduce energy and water usage, whilst
ensuring sustainable waste and effluent disposal. The industry group
operates within the Group's environmental policies and strives to be in
line with industry best practice.
This year RHL has set a sustainability goal to be achieved by 2024/25.
The goal aims to reduce its landfill waste, against the 2018/19
baseline.
Energy and Emissions Management Waste

80% reduction in waste sent to landfill at RHL
Relevance: Financial, regulatory and brand implications

Energy efficiency
2019/20 814
yy Reduction in energy consumption through continuous
replacement of existing fluorescent lamps with LED lighting 2020/21 770 5%
resulting in annual savings of ~5,200 kWh.
Renewable energy and carbon footprint reduction Waste Disposed (Kg)
yy Continued operation of the biogas plant at RHL which 2019/20 82,361

generates renewable energy from organic waste.
2020/21 39,416 52%
115
PROPERTY
Human Capital
In addition to the continuous training and development provided to
workers, special training was provided on health and safety in light of
the COVID-19 pandemic. Additional health and safety measures were 272
implemented at all locations, which included equipping staff with Number of Employees
sufficient PPE, sanitisation facilities and the opportunity to 'work from
home', where applicable.
Training (Hours)

2019/20 2,080
2020/21 1,053 49%
Occupational Health and Safety

Relevance: Monitoring occupational health and safety incidents
and practices and assessing the risks arising from its business
2019/20 8
model of utilising third party construction contractors, and
implications on brand image
2020/21 4 50%
Health and safety
yy Maintenance of the OHSAS 18001:2007 certification at all

malls.
yy Verification of food hygiene standards at malls through regular
food sample tests.
yy Dengue preventive activities to ensure a safe working
environment.
yy Continuous monitoring of health and safety standards across
the value chain via surveillance, audits, training, and testing.
yy First aid, fire safety, food hygiene, basic health and safety Health and Safety training conducted for contractors.
training provided to employees.
yy Zero incidences of injury were reported during the year under
review.
COVID-19 response Social and Relationship Capital

The industry group continued in its efforts to maintain and strengthen
yy Increased sanitisation at all locations with attention to high
relationships with its diverse stakeholders. Additional efforts were made
contact areas.
to support the community on challenges faced due to COVID-19.
yy Provision of adequate PPE, particularly in high exposure areas and
functions. SIGNIFICANT SUPPLIERS - PROPERTY DEVELOPMENT
yy Awareness programmes for staff on safety measures to yy Construction contractors
minimise the impact of COVID-19. yy Architects and interior designers
yy Adoption of Government and Ministry of Health guidelines
into all operations and site management arrangements of SIGNIFICANT SUPPLIERS - RHL
contractors/engineers.
yy Food and beverage and amenities suppliers
yy Opportunities to 'work from home', on shift and roster basis, as yy Travel agents and travel websites
applicable, for employees, to minimise exposure to COVID-19.
yy Casual employees
yy Random PCR testing at operational sites for early detection
and control of the spread of COVID-19.
yy Development of standard operating procedures to ensure
business continuity under various stressed scenarios.

Material topics and focus areas are as follows;
Supply Chain Management and Community Engagement
Relevance: Entrenching sustainability in the supply chain through

supplier engagement thereby reducing risk and proactive community
engagement towards building trust and promoting brand image
Community development
yy Continued its collaboration with John Keells Foundation (JKF)

in its 17-year public-private partnership with Sri Lanka Railways
for refurbishing and maintaining the historic Slave Island
railway station for the benefit of large numbers of commuters
travelling to and from the city.
yy The industry group funded and installed 8 handwashing

stations at the Slave Island and Bambalapitiya railway stations
and collaborated with JKF in disinfecting 5 schools and
installing handwashing stations in 3 schools in Colombo 02.
yy Supported JKF in its livelihood development endeavours under

John Keells 'Praja Shakthi' in Colombo 02, through:
yy Ongoing needs assessment of infrastructure and capacity

development activities to support street vendors and
women engaged in catering services, particularly given
additional challenges following the COVID-19 pandemic.
yy Creating opportunities for daily wage earners (both

unskilled and semi-skilled) affected by COVID-19 to work in
construction sites in Colombo 02.
yy 3 English scholarships were awarded under JKF's English

Language Scholarship Programme to high-performing school
children in Rajawella.
Supplier development
yy Training sessions, including on-the-spot, special and

refresher trainings, 'tool box talks', chemical handling, stores
management, firefighting, emergency evacuation and Control
of Substances Hazardous to Health Regulations (COSHH) were
completed for workers at 'Cinnamon Life' and 'Tri-Zen'.
yy All companies reviewed and tested business continuity plans

on a regular basis to ensure risk management and adaptability,
with additional focus and revisions made in light of COVID-19.
yy Awareness sessions conducted by resource personnel from the

National Hospital of Sri Lanka for tenants' staff, housekeeping
and janitorial staff attached to mall operations on best practice
in adherence to COVID-19 guidelines.
yy Full waiver of rent to tenants in all three malls during the

lockdown, where malls remained closed to the public. Further,
rent discounts were offered upon recommencement of mall
operations.
117
Insurance
FINANCIAL SERVICES
yy Comprehensive life insurance solutions through Union Assurance PLC (UA).
yy General insurance solutions through Fairfirst Insurance Limited (FIL).
Banking
yy End-to-end banking solutions through Nations Trust Bank PLC (NTB).

yy Network of branches for corporate, retail and small and medium enterprises
(SMEs).
yy Sole acquirer of the flagship centurion product range of American Express
cards in Sri Lanka.
yy Largest issuer of credit cards in Sri Lanka.
Stockbroking
yy Stockbroking services through a leading stockbroking company in Sri Lanka,

John Keells Stock Brokers (JKSB).
yy Number of trade execution relationships with high-net-worth individuals,
institutional investors, leading foreign securities houses and retail clients via an
'online trading portal'.
14% 42% 5% 1%
Employed Footprint
Key Indicators
Total assets 76,080 60,058 27 53,630

Total equity 19,465 18,376 6 17,244
Total debt1 143 331 (57) 409
Employees3 824 877 (6) 797
Turnover4 20,890 19,675 6 18,931

EBIT 3,360 2,755 22 3,021
PBT 3,360 2,755 22 2,966
PAT 2,497 2,222 12 4,007
EBIT per employees 4 3 30 4
Carbon footprint 992 1,388 (29) 1,383


EXTERNAL ENVIRONMENT AND OPERATIONAL REVIEW Insurance

Despite the challenging operating
environment in light of the pandemic, the
yy Sri Lanka's financial services industry recorded a 11 per cent growth in CY2020 [CY2019: 2 Life Insurance business, Union Assurance
per cent]. The industry contributed 9 per cent to GDP during the year [CY2019: 8 per cent]. (UA) recorded a notable performance during
yy The insurance industry recorded total assets at Rs.790.1 billion in CY2020, a 15 per cent CY2020. The business recorded a 13 per cent
growth against the previous year [CY2019: Rs.689.6 billion] while gross written premium growth in GWP in CY2020, which amounted
(GWP) noted a 10 per cent increase to Rs.208.6 billion [CY2019: Rs.190.2 billion]. to Rs.13.11 billion [CY2019: Rs.11.65 billion].
However, regular new business premiums
yy The life insurance industry recorded a 16 per cent growth in GWP during CY2020,
recorded a 15 per cent growth in CY2020 in
amounting to Rs.103.00 billion [CY2019: Rs.88.77 billion]. The growth in premiums were
comparison to the industry growth at 51 per
mainly driven by growth in group life and single premium products which in total grew
cent, ranking UA as the fourth largest regular
by 92 per cent whilst regular new business premiums recorded a 51 per cent growth.
new business producer in the industry.
yy Private sector credit growth increased to 6.5 per cent in CY2020 [CY2019: 4.2 per cent],
driven by an accommodative monetary policy and various relief measures extended to The agency channel continued to be the
the private sector to revive the economy. primary driver of revenue, recording a revenue
yy Industry gross non-performing loans (NPL) increased marginally to 4.9 per cent in CY2020 of Rs.10.85 billion in CY2020 [CY2019: Rs.9.97
as a result of weak economic conditions [CY2019: 4.7 per cent]. billion], accounting for 83 per cent of GWP. This
yy The Colombo Stock Exchange (CSE) was closed for trading from 20 March to 11 May was driven by initiatives such as realignment
2020 due to the island-wide lockdown imposed to control the spread of COVID-19. of agent incentive structures, launch of the
Trading hours till 25 May 2020 were restricted to 2 hours, and to 3.5 hours thereafter, in 'Million Dollar Round Table' (MDRT) talent
comparison to the usual 5 hours of trading. pool programme, formation of a dedicated
business development unit and the strategic
yy The All Share Price Index (ASPI) of the CSE recorded a 10.5 per cent gain in CY2020
branch rebranding and restructure. The
[CY2019: 1.3 per cent], the highest annual increase of the index since CY2014 whilst
bancassurance channel recorded a notable
the Standard and Poor's Sri Lanka 20 (S&P SL20) index noted a 10.2 per cent decrease
growth at 23 per cent, albeit off a lower base,
[CY2019: negative 6.3 per cent].
increasing its contribution to GWP. To this end,
yy Net foreign outflows amounted to Rs.51.3 billion in CY2020 on account of dampened investor UA also renewed the exclusive bancassurance
sentiment in line with trends exhibited in emerging and frontier markets. Foreign purchases partnership contract with NTB for an extended
amounted to 20 per cent of total turnover in comparison to 36 per cent reported in CY2019. period of 5 years. The alternate channel,
yy Daily average turnover stood at Rs.1.9 billion in CY2020, a 168 per cent increase against which acts as a complementary channel to
the previous year [CY2019: Rs.711 million], driven by high domestic investor participation the agency and bancassurance channels,
in comparison to CY2019. The daily average turnover recorded in CY2020 was the highest recorded an encouraging performance during
daily average turnover recorded for a year since CY2011. the year under review marking its first year of
operations.
Key Policy and Regulatory Highlights
yy The Central Bank of Sri Lanka (CBSL) adopted an accommodative monetary policy stance The business continued to maintain a strong
during the year. The Standing Deposit Facility Rate (SDFR) and the Standing Lending solvency position, despite the volatile market,
Facility Rate (SLFR) were reduced 5 times by a total of 250 basis points (bps) each with with the Capital Adequacy Ratio (CAR) at 341
the rates at 4.5 per cent and 5.5 per cent as at March 2021, respectively, whilst the per cent as at CY2020, significantly above
Statutory Reserve Ratio (SRR) was reduced twice by a total of 300 bps to 2 per cent as at the minimum of 120 per cent CAR threshold
March 2021. stipulated by the IRCSL. Total assets under
yy Removal of debt repayment levy (DRL) and nation building tax (NBT) on financial services. management as at Rs.62.60 billion in CY2020,
yy CSE implemented the following: was a 13 per cent growth [CY2019: Rs.55.25
yy Automation of central depository system (CDS) account opening. billion]. UA's investment portfolio stood at
yy Electronic trade confirmations and account statements. Rs.52.36 billion, recording a 17 per cent growth
yy Digitisation of the rights issue subscription by shareholders. in CY2020, despite the prevailing low interest
rate regime.
COVID-19 Reliefs
yy The CBSL introduced a range of extraordinary regulatory measures through the banking Claims and benefits to policyholders recorded
industry to support impacted businesses. These initiatives included debt moratoriums, lax an 8 per cent growth to Rs.3.79 billion primarily
debt recovery measures, special lending schemes at concessionary rates and interest rate in lieu of maturity payouts in line with UA's
caps on select lending products. contractual obligations whilst underwriting
yy The Insurance Regulatory Commission of Sri Lanka (IRCSL) introduced a 3-month and net acquisition costs increased by 15 per
payment moratorium on policyholder insurance premiums. cent in line with revenue growth.
yy IRCSL also introduced robust regulatory requirements such as the requirement to report
Risk Based Capital (RBC) disclosures on a monthly basis.
119
FINANCIAL SERVICES
The Life Insurance business recorded a surplus of Rs.825 million [CY2019: Rs.1.00 billion] as per the
actuarial valuation carried out during the year. The distribution of a one-off surplus of Rs.3.38 billion AWARDS
- attributable to non-participating and non-unit fund of unit linked business, which was transferred
yy No. 1 position in Sri Lanka setting
from the life policyholder fund to the life shareholder fund in 2017/18 based on the directive dated
a new record of 172 'Million Dollar
20 March 2018 issued by IRCSL to the entire insurance industry - continues to remain restricted
Round Table' (MDRT) qualifiers. MDRT
subject to meeting governance requirements stipulated by the IRCSL and can only be released
association is a member-based,
upon receiving approval from the IRCSL.
international network of leading
insurance and investment financial
During CY2020, UA continued its 'digital first' business model in line with its mission of positioning
services professionals.
itself as the foremost digital life insurance company in Sri Lanka. To this end, the following
initiatives were carried out: yy 'Domestic Life Insurer of the Year', 'New
Insurance Product of the Year', and
yy Launch of 'Clicklife', a turnkey end-to-end digital insurance solution and the 'Clicklife self-
'Digital Insurance Initiative of the Year'
services app', that provides customised solutions at a click of a button. Clients gain access to
at the Insurance Asia Awards 2020.
their policies and related details including balances, dues, claim status and loan submission.
The user-friendly interface, real-time updates and omission of tedious paperwork has made yy Insurance sector winner in the
'Clicklife' a modern-day customer service solution. inaugural ranking of 'LMD's Most
Awarded'.
yy The 'lapse prevention project' which uses advanced data analytics to predict insurance policies
that are likely to lapse in a period of 3-6 months and recommend customer-specific interventions. yy 'Best Brand', 'Sustainable Marketing
Excellence', and the 'Best Employer
Brand' at the Chief Marketing Officer
(CMO) Global, CMO Asia and the
COVID-19: IMPACT AND MITIGATION AT UA World Human Resource Development
(HRD) Congress, respectively.
In adapting to the challenges that prevailed during the pandemic, UA adopted a forward-
looking digitalised approach combined with prudent cost management strategies. yy Winner of 'Great Place to Work' title for
the 8th consecutive year.
Impact
yy The imposition of the lockdown in March 2020 restricted operations of the island-wide
branch network and on-site operations at the head office. Banking
yy Sales across all channels were disrupted with agents and insurance relationship officers NTB's agile and digitally savvy nature augured
(IROs) being unable to access customers through traditional forms of engagement. well during the challenging year under review,
with the Bank demonstrating strong resilience.
yy The lower interest rate trajectory impacted investment returns of life insurers leading to a
The Bank continued to manage its risk-return
reduction in margins.
dynamics and curtail lending to certain
Measures Taken segments in view of a deterioration in economic
yy Realigned the asset allocation strategy and rebalanced the investment portfolio to conditions which witnessed an industry-wide
optimise returns to address the low interest rate regime. erosion in credit quality and a moderation in risk
appetite, resulting in a 7 per cent contraction
yy Launched digital products and implemented digital engagement channels such as its first in loans and advances in CY2020. Lacklustre
mass scale e-platform 'Clicklife', and expansion of the functionality of the digital customer
credit demand from the private sector also
portal to enable remote premium collection.
contributed to this contraction. The deposits
yy Commenced 24/7 call centre operations. base recorded a 6 per cent increase, due to a
moderation in consumer spending.
yy Automation of processes relating to new business and claims review and feedback within
48 hours to ensure an uninterrupted service.
Additionally, the low interest rate trajectory,
yy 50 per cent of the planned annualised new business premiums (ANBP) and 77 per cent of interest rate caps, debt moratoria and
the planned GWP were achieved during March - June 2020, through digital means. concessionary loans coupled with dampened
yy A cost control committee was set up to manage expenditure supported by several cross credit demand also impacted net interest
functional initiatives focused on expense realignment and cash flow management, income (NII), which recorded a 15 per cent
yielding a total cost benefit of ~Rs.80 million. decline to Rs.13.67 billion in CY2020. In tandem,
net interest margin (NIM) contracted to 4.1 per
yy Introduced a free COVID-19 life cover for policyholders. cent as at CY2020 [CY2019: 4.9 per cent].
yy First insurance provider in the market to negotiate with reinsurers and extend its hospital
cash benefit product for quarantine treatments.
The deposits base recorded
yy Introduced a group surgical product, enabling greater market penetration and earnings
a 6 per cent increase, due to
growth in the B2B life insurance segment.
a moderation in consumer
spending.

Efficient cost management initiatives aided

the Bank in reducing operating costs by 9 per
cent, which favourably impacted the cost to COVID-19: IMPACT AND MITIGATION - NTB
income ratio which stood at 46.3 per cent
in comparison to 47.9 per cent in CY2019, The unprecedented nature of the challenges during the year, necessitated a robust and
considerably better than the industry average proactive approach to cost and risk management. To this end, NTB adapted to the ever
of 52.4 per cent. Impairment charges increased changing 'new normal' by placing emphasis on operational efficiencies, digitisation initiatives
by 16 per cent, in contrast to the overall and providing customer centric services.
industry which recorded a 37 per cent increase Impact
in impairment charges. The NPL ratio increased
yy Regulations imposed by CBSL adversely impacted NII and exerted pressure on NIMs.
to 7.2 per cent given the challenging external
yy Regulation governing credit card interest and fee waivers, imposed for a limited time,
environment [CY2019: 6.2 per cent].
affected the consumer banking sector.
NTB secured a USD 20 million funding line yy Restrictions on imports impacted the leasing business segment.
from a development finance institution during yy Lacklustre performance of the economy, resulting in reduced disposable income affected
the year. This, coupled with an increase in the loan profiles and impairment.
capital base, aided the Bank in strengthening
Measures taken
its capital position whilst maintaining
adequate capital buffers in line with regulatory yy Disbursed Rs.1.80 billion under the 'Saubhagya COVID-19 Renaissance Facility' of CBSL.
requirements. The Bank's Tier I capital and total yy Launched the 'Nations Diriya Loan Scheme', a Rs.7.00 billion internally generated fund
capital ratios stood at 14.8 per cent and 18.3 with the aim of providing working capital facilities for exporters and local manufacturers.
per cent, respectively [CY2019: 13.3 per cent yy Managed risk-return dynamics and optimised lending across the segments.
and 18.0 per cent, respectively]. The Bank's yy Rolled out a range of digitisation initiatives such as the digitalising of the delivery
total capital ratio remains comfortably above platform, enhancing the mobile banking platform, 'FriMi', and the automation of
the required threshold of 12.0 per cent under customer onboarding.
the Basel III framework. yy Focused on portfolio quality through data analytics and customer scorecards.
yy Dispatched mobile ATMs for customers during the lockdown period.
NTB continued to focus on its customers
by offering tailor-made solutions and yy Conducted proactive negotiations with suppliers.
flexible repayment schemes. The Bank also yy Established a cost management unit within the finance functions to proactively identify
focused on its digital offering by enhancing avenues for cost control.
the direct banking platform, 'FriMi' and
digital onboarding of customers. 'FriMi' was
strategically repositioned from a wallet-based Stockbroking
offering to a fully-fledged digital bank which Whilst the prolonged economic downturn following the spread of COVID-19 presented JKSB, the
includes features such as account creation and stockbroking arm of the Group, with significant challenges at the outset, this reversed towards the
digital onboarding. NTB was also successful in third quarter of the year under review with a gradual tapering thereafter. Market performance was
maintaining its position as the largest issuer adversely impacted by the closure of the CSE from 20 March 2020 to 11 May 2020 and external
of credit cards in Sri Lanka. As a result of these pressures stemming from a flight of funds in the first half of the year under review. However, the
initiatives, digital transactions accounted for prevailing low interest rate regime coupled with a notable increase in domestic participation aided
82 per cent of the Bank's total transactions, a recovery in the equity market indices and a significant rise in market turnover levels.
in comparison to 72 per cent in CY2019.
Customer satisfactory score and net promoter JKSB continued to focus on updating its processes and systems to improve alignment with client
score improved to 96 per cent and 76 per cent, needs during the year, particularly in light of the challenges posed by the pandemic. To this end,
respectively [CY2019: 92 per cent and 72 per the business adopted digitalised solutions and efficient cost management methods to strengthen
cent, respectively]. front and back-office operations. In furtherance of better addressing client requirements, the
business launched an online platform for investors whilst also conducting client engagement
sessions and investor fora via the platform.
AWARDS
'FriMi'
yy 'Best New Digital Bank in Sri Lanka
2020' by Global Banking and Finance
Awards.
yy Ranked among 'Sri Lanka's Top 10
E-commerce Brands 2020' by LMD.
yy Gold award in the 'Digital Brand
Bravery' category at SLIM DIGIS 2.0.
'Clicklife', a turnkey end-to-end digital 'Nations Diriya Loan Scheme', an internally generated fund with
insurance solution. the aim of providing working capital facilities for exporters and
local manufacturers.
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FINANCIAL SERVICES

the industry group.

Income Statement Indicators Banking
As the key businesses within the industry group comprise of the Banking yy Despite the challenging environment which resulted in a decline in
and Insurance sectors, the ensuing discussion will predominantly focus revenue, NTB recorded an increase in profitability, given focused recovery
on PBT and PAT, in order to capture the net earnings of the businesses as efforts, cost management strategies and higher investment income.
reflected in the financial statements of the Group. yy NTB recorded an 8 per cent decline in NII on the back of lower interest
rates, interest rate ceilings, debt moratoria, and concessionary loan
Rs.million 2020/21 2019/20 %
facilities extended to COVID-19 affected businesses whilst subdued
PBT* demand for credit also hampered NII growth.
Insurance 1,596 1,500 6 yy The impairment provision increased by 8 per cent mainly due to the
Banking 1,594 1,291 23 additional provisions made in relation to elevated risk industries as a
Stockbroking 170 (36) 574 result of COVID-19. However, the NPL ratio remained static at 6.16 per
Total 3,360 2,755 22 cent in comparison to 6.23 per cent in 2019/20.
* Share of results of equity accounted investees are shown net of all related taxes. yy Focused cost management strategies enabled the business in reducing
operating expenses by 9 per cent, resulting in an improvement of the
Insurance cost-to-income ratio to 43.4 per cent during the year under review
yy Although the performance of the business was impacted in the months [2019/20: 46.0 per cent].
of April and May 2020, the business witnessed a strong recovery in its
GWP with the easing of restrictions in May. This recovery momentum Stockbroking
continued across the quarters. yy The Stockbroking business recorded a 197 per cent increase in
yy GWP increased by 18 per cent during the year under review [2019/20: revenue during the year under review, driven by a strong recovery
5 per cent]. The growth in GWP was driven by a 24 per cent increase in in activity in the CSE towards the latter end of the year [2019/20:
regular new business premiums and an increase in renewal premiums. negative 33 per cent].
yy Benefits and claims increased by 15 per cent to Rs.3.90 billion yy Various initiatives aimed at managing its operational cost which
[2019/20: Rs.3.39billion] on account of higher maturity payouts in resulted in productivity and cost efficiencies, coupled with a better
accordance with contractual obligations. Net claims amounted to 29 absorption of fixed costs given the notable increase in revenue,
per cent of net written premiums [2019/20: 30 per cent]. contributed to the triple digit growth in profitability.
yy Underwriting and net acquisition costs increased by 19 per cent to Rs.million 2020/21 2019/20 %
Rs.2.27 billion in line with GWP growth.
PAT*
yy Investment income in 2020/21 stood at Rs.5.16 billion, a 10 per cent Insurance 777 959 (19)
growth in comparison to 2019/20, supported by a realignment of the Banking 1,594 1,291 23
asset allocation, despite a decline in market interest rates.
Stockbroking 126 (28) 555
yy Despite the non-recurring expenses incurred in lieu of the strategic Total 2,497 2,222 12
brand restructure and rebranding, the business managed to curtail
* Share of results of equity accounted investees are shown net of all related taxes.
the growth in operational expenses to 3 per cent during the year
under review, supported by stringent cost optimising strategies yy Although PBT of the Life Insurance business remained steady against
rolled out across the business. the previous year, the business recorded a higher tax expense in
yy Life insurance contract liabilities including unit-linked funds increased 2020/21 which impacted profitability. This was driven by:
by 18 per cent to Rs.45.20 billion, due to an increase in contract yy An increase in the tax expense as a result of an expiry of claimable
liabilities by Rs.6.97 billion. periods.
yy Change in contract liabilities in lieu of the life fund increased by 25 yy An impairment on notional tax credits of the business.
per cent to Rs.7.03 billion.
yy Changes to the tax regime effective 1 January 2020, with the removal
yy UA recorded an annual life insurance surplus of Rs.825 million of DRL and NBT on financial services, resulted in a decrease in the tax
2020/21, a decline against the life insurance surplus of Rs.1.00 billion expense, as the business was subject to DRL and NBT for 9 months
recorded in the previous year. of 2019/20 in contrast to the current year under review, where the
yy Fairfirst Insurance Limited, an equity accounted investee under UA, business was not subject to both DRL and NBT. The revision of the
with interests in the general insurance industry, recorded a 24 per income tax rate applicable to the banking sector from 28 per cent to
cent increase in PAT. 24 per cent effective 1 January 2020, also had a positive impact.

Natural Capital Human Capital
The impact on the Financial Services industry group's operations Given that Human Capital is considered one of the key resources in the
on the environment is comparatively lower than other operations, industry group, several initiatives were carried out throughout the year
given its service-oriented nature of business. Regardless, the industry to ensure employees were provided with a safe working environment.
group makes continuous efforts to reduce its environmental footprint, The industry group also continued building high performance teams
wherever possible. through curated training and development programmes.
Material topics and focus areas are as follows: Training (Hours)
2019/20 9,641
Energy and Emissions Management 2020/21 2,969 69%

Injuries (Number)
Energy efficiency 2019/20 20
yy Minimise environmental impacts through energy conservation 2020/21 13 35%

initiatives and sustainable infrastructure management such as
replacement of traditional light bulbs with energy efficient LED *The above indicators relevant to 2020/21 have been impacted by COVID-19 work
bulbs as and when required. disruptions
Water, Waste and Effluent Management

Health and Safety
Relevance: Providing a safe working environment to improve
Targets and initiatives during the year: employee productivity
Water efficiency Targets and initiatives during the year:
yy Striving to minimise environmental impacts through Health and safety

sustainable water conservation initiatives and infrastructure
management. yy The annual fire evacuation drill was conducted at the UA head
office in association with the Colombo Fire Brigade.
Waste management and effluent discharge
COVID-19 response
yy Effluents discharged met requisite water quality standards,
where relevant. yy Increased adoption of business continuity plans and awareness
yy Continued operation of a wastewater treatment plant at a UA creation amongst staff on business protocols.
branch in Kurunegala. yy UA commenced 'work from home', where applicable, ensuring
yy Responsible disposal of e-waste through certified third-party necessary steps were taken to define all critical processes and
vendors. operate with minimum interruptions.
yy Waste recycled by third-party recyclers included; yy Workplace safety procedures, such as temperature checks
yy 270 fluorescent bulbs yy 1,040 kg of food waste upon entry, mandatory use of face masks and hand sanitisation
yy 15,572 kg of paper yy 60 kg of plastic facilities were rolled out at all locations.
2019/20 1,388
2020/21 992 29%
123
FINANCIAL SERVICES

Several engagements were carried out throughout the year for the
Talent Management
stakeholders of the industry group aimed at empowering communities,
fostering greater productivity and efficiency within the industry and
Relevance: The need to continuously upgrade the skills of existing staff
economy. The industry group routinely engaged with customers,
Targets and initiatives during the year: whilst maintaining a high level of productivity and efficiency in relation
to service delivery. The industry group operated in accordance with
Training and development statutory obligations and the Code of Conduct specified by the Group.
yy For the first time in history, UA emerged as the largest producer Community engagement activities during the year were aimed
of 'Million Dollar Round Table' (MDRT) professionals in Sri at supporting better living conditions within the community and
Lanka, with 172 MDRT qualifiers, including 10 Court of the preventing diseases.
Table (COT) and 5 Top of the Table (TOT) achievers. MDRT is
a global premier association of life insurance and financial
services professionals, whilst COT and TOT are standard targets yy Reinsurance partners
for MDRT members. yy Janitorial services providers
yy Introduction of the HIPO (High Potential Individuals) yy Security services providers
programme which aims to develop employees at mid- yy Bancassurance partners
level positions on cross functional areas and assist in talent
identification. Material topics and focus areas are as follows;
yy Introduction of the SMT (Senior Management Team)
programme covering high level decision-making and
idea generation platforms to aid career development and
succession planning. Customer Satisfaction
yy A virtual forum titled 'Balance for Better' was held for all female
employees on International Women's Day. Relevance: Negative impact on key customer accounts, investor,
and client confidence

yy UA launched the first free COVID-19 cover and hospitalisation
claims in the life insurance industry.
yy Submission of insurance proposals from claims management

to servicing were permitted via a digital platform at UA in
support of business continuity during the lockdown period.
yy A 24/7 hotline and chat feature were activated to

accommodate customer complaints during the lockdown
period, ensuring continuous support to UA customers.
yy Continuous dialogue with the customer base through regional

and zonal managers, to strengthen customer well-being, whilst
extending support on premium payments and renewals.
yy UA introduced the 'Clicklife' self-service app to stimulate in-

app premium payments, claims, and policy loan submissions,
amongst other functions.
Union Assurance introduced the 'Clicklife' self-service app.

Community Engagement
Relevance: Proactive community engagement towards building


yy 'Sisumaga+', a protection-based education plan for children
was launched by UA. Further, in partnership with SOS
Children's Village, UA supported the education needs of 170
underprivileged children in Nuwara Eliya and Monaragala.
yy UA offered a scholarship scheme to 5 children from the School
for the Deaf and Blind in Ratmalana, which enables each
recipient to receive Rs.1 million over 10 years to pursue their
higher education.
yy UA distributed essential items with the support of the
Government Medical Officers' Association (GMOA) to 650
persons in elders' and children's homes in the Uva, Southern
and North Western provinces.
yy UA distributed food packs to 500 households in the
Wanathamulla housing scheme, which was declared an
isolated area, at the time, due to the spread of COVID-19.
yy Under JKF's 'Project WAVE', UA launched a company-wide
campaign on zero tolerance on workplace harassment
and gender-based violence, including an email and poster
campaign and awareness sessions, for 150 staff.
yy Under JKF's English Language Scholarship Programme, 9
scholarships were awarded to high-performing school children
in Vavuniya.
yy UA facilitated ground support to JKF in coordinating the
closure of JKF's 7-year Village Adoption Project in Mullaitivu
and participated at the public vesting of the anicut built in
Iranaipalai to support farm irrigation.
Ethics, Fraud, and Corruption
Relevance: Impact on brand reputation and possible regulatory

non-compliance

yy Ensured coverage of fraud, corruption, and unethical behaviour
under the overall risk management process of the Group and
statutory requirements.
yy Training on anti-money laundering was provided to 968

distributors and bancassurance agents of UA through video
modules.
125
Information Technology
OTHER, INCLUDING
INFORMATION IT Services yy Smart solutions and
transformation services.
yy John Keells IT (JKIT) - a boutique IT
TECHNOLOGY AND consultancy and professional services
IT-Enabled Services
PLANTATION SERVICES organisation with a vision to simplify
yy Infomate - a business process
and digitally transform organisations
to be relevant in the data-driven outsourcing (BPO) service provider
experience economy. with the mandate of driving greater
yy Key focus areas: efficiencies for their clientele.
yy Core solutions and transformation yy Key focus areas:
services. yy Finance and accounting.
yy Cloud solutions and yy Payroll management.
transformation services. yy Data digitisation.
yy Software solutions and
transformation services.
Plantation Services
yy John Keells PLC (JK PLC) – a leading tea and rubber broker.
yy Tea Smallholder Factories PLC (TSF):
yy Operates 7 factories.
yy Leading manufacturer of low grown Orthodox and CTC teas in the country.
yy John Keells Warehousing (JKW) – operates a state-of-the-art warehouse for
pre-auction produce.
Other
yy JKH (Holding Company) and other businesses (Centre Functions/Divisions).
3% 37% 19% 3%
Employed Footprint
Key Indicators
Total assets 81,241 43,096 89 56,329
Total equity 30,367 38,495 (21) 40,996
Total debt1 47,562 2,705 1,658 13,222
Employees3 1,196 1,335 (10) 1,303
Outputs (Rs.million) 2020/21 2019/20 % 2018/19*

Turnover 3,949 3,803 4 3,754
EBIT 2,907 1,178 147 4,061
PBT 3,291 2,817 17 5,915
PAT 2,356 2,065 14 3,861

Information Technology Key Policy and Regulatory

yy Businesses across the globe continued to invest in technology to accelerate the digitisation Highlights
of operations and value chains whilst exploring avenues for transformation in creating better yy Effective 5 March 2021, the daily wage
value for all its stakeholders. of plantation workers was increased
to Rs.1,000, entailing a basic salary of
yy During the year, the pace of digitisation accelerated with the outbreak of COVID-19 as brick
Rs.900 and a budgetary allowance of
and mortar activities were curtailed and relevant initiatives were carried out to sustain the
Rs.100 per day. Factory workers at TSF
'new normal'.
are also entitled to this increase.
yy The industry witnessed increased demand for integrated solutions that aided the
aforementioned transformation to the 'new normal', in terms of core modernisation, cloud COVID-19 Reliefs and Initiatives
enablement, collaboration, mobility, location based services, hyperautomation, advanced yy The Colombo Tea Auction transitioned
analytics, digital identity management, cyber resilience, managed services and other onto an electronic platform for the
solutions stacks. first time in history in April 2020, given
strict curfew measures imposed by the
yy Challenges on the back of the COVID-19 pandemic impacted the information technology
Government to curtail the spread of
industry, locally, due to the economic downturn, and internationally, due to travel restrictions
COVID-19, at the time. This initiative was
which caused an inflationary pressure on growth and impacted regional expansion.
undertaken by the Colombo Tea Traders'
yy Prior to the impact of COVID-19, Sri Lanka's information technology and BPO industries Association (CTTA) and supported by
increased its exports by threefold whilst doubling its workforce from 2015 to 2020, thereby the Colombo Brokers' Association (CBA).
recording a growth of 120 per cent during this period. Current exports from the industry The tea auction continues to effectively
stand at over USD 1 billion, a key growth area in the economy and the fifth largest export operate through this online platform
segment. As per Sri Lanka's National Export Strategy 2018-2022 (NES) the industry envisions to-date.
USD 5 billion in revenue and 1,000 start-ups by 2022. Sri Lanka continued to gain traction as
yy In order to sustain the tea export
a global BPO destination. To this end, the destination was also ranked 25th among the 'Top
industry, the Government suspended
50 Global Outsourcing Destinations in 2019' by AT Kearney.
Cess of Rs.3.50 charged per kg of tea for
Plantation Services a period of 6 months.
yy Global tea production contracted in CY2020 due to adverse weather conditions in many
major tea producing countries. Kenya, was one of the only exceptions, recording a notable
increase in production largely in lieu of a lower base as CY2019 was characterised by lower
production on the back of a drought. Global tea production decreased by 2 per cent to 6.01
billion kg in CY2020, with China continuing to be the largest source market.
yy Sri Lanka recorded a marginal decline in tea production to 278,489 MT during CY2020
[CY2019: 300,134 MT] with both high grown and low grown production declining by 1 per
cent and 11 per cent, respectively. The decline in production was primarily due to adverse
weather conditions and supply chain challenges.
yy Sri Lanka tea exports for CY2020 stood at 265.6 million kg in comparison to 292.7 million
kg recorded in CY2019. Turkey retained the number one position as the largest importer of
Sri Lankan tea in CY2020 followed by Iraq, Russia, Iran, and China. Further, China and Chile
recorded a 19 per cent and 30 per cent increase in imports, respectively.
yy Given global supply-demand dynamics, average tea prices at the Colombo Tea Auction
increased by Rs.87.18 per kg to an average price of Rs.633.85 in CY2020 in comparison to the
average price of Rs.546.67 in CY2019.
Information Technology The solutions stacks were

John Keells IT (JKIT) sustained its growth momentum in the year under review by strengthening rebranded as 'JKIT-Core',
global partnerships and adopting prudent cost curtailment measures. JKIT further augmented 'JKIT-Cloud', 'JKIT-Platforms',
its partnerships with SAP, Microsoft, and UiPath across Sri Lanka, United Arab Emirates (UAE), and
Qatar, which enabled the business to acquire an elevated level of accreditation as a 'Gold level'
and 'JKIT-Ecosystems' with four
partner with all three entities. strategic business units focusing
to deliver an end-to-end value
proposition.
127
OTHER, INCLUDING INFORMATION TECHNOLOGY AND PLANTATION SERVICES
The COVID-19 pandemic exerted pressures yy Smart Retail - A multifaceted mobile The Colombo tea auction
on the business's expansion strategy across application offering simple yet interactive
proactively transitioned to
international markets. As a result, Go-to-Market shopping experiences to customers,
(GTM) partnerships and operations in Sri Lanka, whilst providing critical insights to retailers an online platform with the
Asia Pacific (APAC) and Middle East and North to enhance customer experience. The onset of COVID-19.
Africa (MENA) regions were consolidated. The Supermarket business of the Group
business also deferred projects envisaged for leverages on this mobile application to
Plantation Services
the year, given pandemic induced constraints. provide its customers the ability to virtually
Despite these challenges, the business was browse a complete product catalogue The tea industry remained resilient during
successful in strengthening its relationship and available deals, whilst enabling a more the year under review, despite the challenges
with international partners, with JKIT being personalised shopping experience. encountered with the outbreak of COVID-19.
recognised as the SAP partner centre of Given the restrictions in movement and the
yy Smart Airports - A bespoke mobile need to adhere to stringent guidelines of
expertise (PCOE) in the MENA region and a
application offering a contactless boarding health authorities, the Colombo Tea Traders
global Microsoft power business intelligence
process at airports, ensuring minimal Association (CTTA) and Colombo Brokers
(BI) partner.
interaction with airport staff. Association (CBA) proactively implemented an
During the year under review, the solutions yy Smart Automotive - A platform which online digital tea auction system in April 2020
stacks were rebranded as 'JKIT-Core', 'JKIT- assists in the adoption of robotic process to ensure business continuity even during
Cloud', 'JKIT-Platforms', and 'JKIT-Ecosystems' automation (RPA) within organisations. lockdowns. This timely initiative proved to be
with four strategic business units focusing fruitful to the industry and to Tea Smallholder
to deliver an end-to-end value proposition. Despite the challenges encountered on Factories PLC (TSF), as Sri Lanka emerged as
Further, JKIT expanded its portfolio of services the back of the COVID-19 pandemic, the the first tea exporter to resume tea auctions,
by providing training on its power platform Group's BPO operations in Sri Lanka, Infomate, with the cessation of operations being limited
to both internal and external customers. JKIT, recorded an encouraging performance during to two weeks.
as a Microsoft global learning partner, also the year under review. In addition to its key
conducted training sessions in the Middle East client accounts, which the business continued Despite the adverse weather conditions that
and South East Asian regions. to sustain during the year, the business was prevailed during the year under review, TSF
also successful in acquiring new business, recorded a 6 per cent increase in volumes.
In order to enable seamless operations across particularly from the Middle East, thereby Volumes at TSF stood at 3,631 MT in 2020/21
multiple time zones, the business streamlined expanding its geographic footprint. Expansion [2019/20: 3,438 MT]. During the year under
its core processes of pre-sales, sales, delivery of its portfolio of services, through the review, TSF automated certain processes by
and support on a cloud-based platform. establishment of additional help desk services, adopting a simplified green leaf weighing and
With the aim of further strengthening the human resources (HR) outsourcing services data entry system which led to an increase in
brand, JKIT conducted digital and print media and lead generation services aided the productivity.
campaigns including a series of webinars co- business in continuing its growth momentum.
branded with the business's principal partners John Keells PLC recorded an encouraging
and clients. performance increasing its market share to
AWARDS 13 per cent during the year under review
During the year under review, JKIT focused on [2019/20: 12 per cent]. A notable increase
delivering innovative solutions to clients by yy John Keells IT in volumes of the high grown and medium
providing consultative solutions and services Microsoft grown elevations contributed to this
across the four value stacks of 'Core', 'Cloud', yy SAP Azure Partner of the Year improvement. To this end, trade volumes in
'Platforms' and 'Ecosystems'. To this end, the 2019/20 the tea industry increased by 0.3 per cent in
business launched a multitude of IT based yy Migrate Partner of the Year contrast to a 3.4 per cent increase at JK PLC.
solutions such as: 2019/20
yy Innovate Partner of the Year -
yy Smart Office - A single platform
Sri Lanka and the Maldives 2019/20
encompassing multiple processes with
built-in features to provide a customisable, UiPath
secure, and comprehensive solutions for all yy Partner of the Year 2020
types of workflows. yy UiPath Excellence in Automation
Awards Sri Lanka 2020
yy Smart Homes - JKIT in collaboration with
Sri Lanka Telecom PLC, introduced a yy Infomate
turnkey smart home consumer solution yy First place – Sri Lanka Association
exclusively for residents of 'Tri-Zen'. The of Software and Services
proposed smart-living package will feature Companies (SLASSCOM) RPA in
a single integrated portal for homeowners the Business Process Management
to monitor and automate the apartment (BPM) category
through a smart phone application.
Tea auctions were conducted via an online platform
implemented by CTTA and CBA.

The Holding Company rolled out various

measures to ensure a sustainable and agile
COVID-19: IMPACT AND MITIGATION - PLANTATION SERVICES operating model, with a focused view on cash
management and liquidity, in particular. While
The Plantation Services sector adapted to the challenges presented by the COVID-19 the Group had a strong cash position and
pandemic by executing cost saving initiatives and improving production efficiency. availability of banking facilities at the onset of
the COVID-19 pandemic, continued focus was
Impact
placed on ensuring balance sheet strength to
yy The Colombo tea auction proactively transitioned to an online platform with the onset of support the investment pipeline of the Group.
the COVID-19 pandemic in Sri Lanka, with its first online tea auction held on 4 April 2020.
yy During April 2020, Colombo and Mombasa (Kenya) tea auctions were the only tea On 23 June 2020, the Company entered into
auctions in operation. The demand-supply dynamics of the market paved way to an a long-term financing agreement with the
increase in tea prices, whilst the depreciation of the Rupee also aided an increase in International Finance Corporation (IFC) for
foreign demand for tea. USD 175 million to support funding of the
yy Disruptions to global trade and supply chains on account of the pandemic resulted in Holding Company's investment pipeline. This
delays in shipments and clearance processes at ports. facility is IFC's largest investment to-date in
Sri Lanka. The proceeds from the facility is
yy Delays in remittances from overseas buyers exerted pressure on the working capital cycle.
earmarked to fund the Group's expansion
yy During the first lockdown, CTTA mandated the provision of additional storage to of its Supermarket business, investments in
exporters, free-of-charge, for select periods from the due date of collection, which had an hotels in the Maldives and Sri Lanka and for
adverse impact on JKW. general corporate investments.
Measures taken
The key features of the financing facility are as
yy The Government's identification of tea as an essential service encouraged all stakeholders follows:
to continue their respective business operations, even during periods where curfew was
declared. yy Rate basis: 6-month LIBOR plus margin of
380 basis points
yy The factories continued to operate, with added measures pertaining to social distancing
and health and safety, as advised by health officials. The harvesting of green leaf by yy Step-down pricing mechanism: A step-
smallholders also continued with minimal disruption and arrangements were put in place down pricing mechanism to a margin of
for responsible collection. 355 basis points by March 2024
yy Invested in digital infrastructure to enable a seamless operation from the business's end yy Tenor: Ten-year tenor till June 2030
when participating in the online tea auction. yy Grace period: Four years with capital
repayments commencing in December 2024
yy Stringent cost control measures were adopted across all businesses.
Although the entirety of the loan was drawn

down during the year under review, there
Other was no impact on net debt since the cash
In addition to the Plantation Services and Information Technology sectors, the Other, including balance was also retained at the Holding
Information Technology and Plantation Services industry group also entails the performance of Company level.
the Holding Company and its various divisions. In addition to the support functions, the Holding
Company also includes: The impact on the depreciation of the Rupee
was managed within the Group as the Holding
yy OCTAVE, the Group's Data and Advanced Analytics Centre of Excellence
Company maintained a strong net cash
yy John Keells Research, the research and development arm of the Group
position, with sufficient USD reserves. Given
yy John Keells X, a corporate start-up accelerator that the debt drawdown from the IFC facility
yy 'Plasticcycle', the Group's social entrepreneurship initiative was retained as cash in Dollars at the Holding
Company, as noted above, there was no Dollar
Detailed discussion of each of the above functions is found in the Intellectual Capital and Natural Capital exposure on this front as well.
sections of the Capital Management Review - page 38
Holding Company The Company entered

Due to the unprecedented circumstances that prevailed with the spread of COVID-19, processes into a long-term financing
and frameworks were rolled out by the Holding Company in discussion with the businesses, agreement with the
leading to significant cost savings on both operational and fixed costs. Proactive and precautionary International Finance
health and safety measures were also taken across the Group to mitigate the risk of spreading
Corporation (IFC) for USD 175
COVID-19, in compliance with guidelines stipulated by health authorities.
million to support funding
Refer Capital Management Review – Financial and Manufactured Capital, for a detailed discussion - page 38
of the Holding Company's
investment pipeline.
129

the industry group.

Income Statement Indicators yy The industry group recorded fair value gains on investment property
(IP) of Rs.18 million which primarily stemmed from the Plantation
Rs.million 2020/21 2019/20 %
Services sector. Recurring EBITDA for the industry group, excluding fair
Revenue value gains on IP amounted to Rs.3.08 billion [2019/20: Rs.1.29 billion].
Information Technology 1,088 1,156 (6)
yy Recurring PBT excluding fair value gains on IP amounted to Rs.3.27
Plantation Services 2,782 2,615 6
billion during 2020/21 [2019/20: Rs.2.76 billion].
Other 79 32 144
Total 3,949 3,803 4
yy Revenue growth of the industry group was driven by the Plantation Rs.million 2020/21 2019/20 %
Services sector due to an increase in tea volumes and tea prices as
Debt
outlined under the Operational Review section.
Information Technology 61 7 806
yy The global spread of COVID-19 impacted revenues of existing Plantation Services 304 675 (55)
businesses, although this was partially offset through the acquisition
Other 47,197 2,023 2,233
of new clients at both Infomate and JKIT.
Total 47,562 2,705 1,658
yy The growth in revenue of the Holding Company is primarily on
account of higher commercial income and legal fees from associates. yy Borrowings of the Holding Company increased during the year, given
the debt drawdown pertaining to the USD 175 million long-term
Rs.million 2020/21 2019/20 % loan facility with IFC and an increase in LKR borrowings in line with
the planned funding strategy of the Company. It is noted that the
EBITDA drawdown of the IFC facility had no impact on net debt since the
Information Technology 368 343 7 cash balance was also retained at the Holding Company level.
Plantation Services 369 74 398
Other 2,363 923 156 yy The increase in debt of the Information Technology sector is
Total 3,100 1,340 131 attributable to an increase in bank overdrafts to manage working
capital requirements.
PBT
Information Technology 350 325 8 yy The Plantation Services sector recorded a notable decline in debt as
Plantation Services 249 (105) 338 a result of a decrease in bank overdrafts at John Keells PLC given the
Other 2,692 2,597 4 improvement in operational performance.
Total 3,291 2,817 17
yy The EBITDA of the Holding Company was positively impacted by

higher interest income, due to the drawdown of the USD 175 million
long-term loan facility from IFC. However, the impact to PBT was Natural Capital
negligible due to a corresponding increase in interest expense on The Group recognises the strong interlinkage between natural resources
account of the loan. and the plantations industry in Sri Lanka, and thus continues to focus on
yy The PBT of the Holding Company includes a foreign currency managing its Natural Capital effectively and efficiently. The continuous
exchange gain on its net USD denominated cash, on account of the collaborations and partnerships with international conservation bodies
depreciation of the USD/LKR exchange rate. The USD cash reserves assist the Plantation Services sector to remain on par with international
include equity earmarked for the 'Cinnamon Life' project and best practice and standards in order to engrain sustainability throughout
proceeds from the IFC facility. its supply chain. These practices aid the businesses in applying
sustainable and eco-friendly agricultural practices, which continue to
yy Despite the decrease in revenue, the Information Technology sector gain traction in modern agricultural operations.
recorded an increase in profitability on the back of stringent cost
saving and expense control measures. The Information Technology (IT) sector and the Group's Centre functions
yy It is noted that profitability of the Plantation Services sector in carry out operations in line with the Group's Environmental policies
2019/20 included a material impairment of debtors at John Keells and the IT sector continues to enhance process efficiencies whilst
PLC considering the stresses faced by tea producers due to lower tea monitoring activities on a regular basis, with the objective of energy
prices at the time, which distorts the year-on-year comparison. conservation and identifying other potential areas for energy efficient
solutions. The industry group ensures that e-waste generated is disposed
in compliance with Group policies, in a responsible manner to minimise
environmental impacts.

Material topics and focus areas are as follows: Carbon Footprint (MT)
2019/20 3,012
Energy and Emissions 2020/21 2,543 16%

Waste Disposed (Kg)
Energy efficiency 2019/20 168,133
yy Thermal and electrical energy conservation initiatives in all 7 2020/21 180,887 8%

TSF factories resulted in a savings of 282,378 kWh.
yy Reduction in energy consumption through replacement of Note: Waste generated excludes Information Technology and Other sectors as it is not
considered material.
existing fluorescent lamps with LED lighting on an ongoing
basis at TSF.
yy Monitored the entire tea manufacturing process by electrical Carbon footprint scope 1 and 2 per operational intensity factor
submetering, where relevant bottlenecks were identified. 2020/21 2019/20
yy Conducted awareness sessions on electricity and fuelwood
TSF PLC CO₂ (kg per kg of tea produced) 0.56 0.64
savings at all 7 tea factories.
JK PLC & JKW CO₂ (kg per sq.ft. of floor area) 1.0 1.3
yy Tests were carried out to optimise electricity consumption of
the withering process at TSF.
yy ISO 50001:2018 Energy Management System Corporate
Certification processes continued to be in effect in 7 TSF
factories.
Information Technology 174
Renewable energy and carbon footprint reduction
Plantation Services 2,183
yy ~6.1million kWh of renewable energy utilised through the
Other 186
generation of solar power by JKW and utilisation of biomass
at TSF.
yy Distribution of 30 kumbuk saplings to leaf suppliers and

communities surrounding Neluwa, under the 'Adopt a Tree'
Project.
Human Capital
As a service-oriented industry, emphasis is placed on effective
management of Human Capital, through continuous career
development and investments aimed at enhancing the skill sets of
Waste and Effluent Management employees.
Relevance: Regulatory and brand reputation implications The IT sector regularly invests in professional training and development
of its existing employees, whilst working in collaboration with
Targets and initiatives during the year: universities and educational institutions to attract talent and create a
pipeline of top quality employees in the long-term.
Waste management and effluent discharge
The IT sector also focuses on providing regular training and creating a
yy Ensuring disposal of all wastewater from factories and biomass safe work environment with travel arrangements made to ensure safe
combustion are in accordance with Environmental Protection commute for employees, where applicable. TSF factories continue to
License (EPL) requirements.
monitor working conditions and adhere to relevant health and safety
yy Practicing responsible e-waste disposal through certified certifications.
disposal partners in accordance with the Group's e-waste policy.
yy Reduction in paper usage and recycling of paper through a During the year under review, the businesses operated within the
certified recycler. COVID-19 guidelines, whilst also providing certain staff categories the
option to 'work from home' along with necessary facilities. Further,
yy Wood ash generated through the use of biomass is used as
workplace safety such as sanitation practices were implemented whilst
landfill.
creating awareness and adhering to health and safety conditions within
regulatory guidelines.
131
Training (Hours)
2019/20 11,403
Health and Safety
2020/21 5,795 49%
Relevance: Labour-intensive operations require focus to be placed
on occupational health and safety. HR related risks directly affect
brand reputation and employee well-being and have a direct
Number of Employees impact on the long-term sustainability of the business
Information Technology 543 Targets and initiatives during the year:
Plantation Services 514 Health and safety
Other 139 yy Upgrade of the OHSAS 18001:2007 standard to ISO 45001:2018

standard involving hazard and risk assessment associated
with tea manufacturing processes resulted in a reduction in
Material topics and focus areas are as follows: accidents and lost days.
yy Continual improvement in food safety, product, and hygiene

quality, with zero quality claims.
Talent Management yy Upgrade of the ISO 22000:2005 standard to ISO 22000:2018
standard for 6 factories.
Relevance: Training and development directly affects brand
reputation and employee well-being whilst hiring, retaining, yy Zero injuries were recorded during the year under review.
motivating, and enhancing skills of employees
COVID-19 response
yy Standard operating procedures and business continuity plans
Training and development
were developed to mitigate the impact of the COVID-19
pandemic.
yy Training on online business communication etiquette and
home user device security sessions were conducted for yy Facilities to 'work from home' were arranged for employees.
employees at Infomate.
yy A series of trainings covering 'work from home' during the
yy Staff training was provided on the ISO 27001:13 standard on pandemic were conducted for 3 rural BPO units at Infomate.
information security.
yy Distribution of personal protective equipment (PPE) to a
yy Internships were provided to graduates, through the hospital in the Galle District to strengthen the safety of
collaborations between JKIT and higher education institutes. healthcare workers.
yy Conducted awareness sessions for employees on health and

safety guidelines in tandem with regular PCR testing.
yy Increased precautionary methods during tea processing to

avoid any potential risk of contamination.
The industry group paid particular attention

to workplace safety amidst the pandemic,
implementing sanitation practices and creating
staff awareness.
Distribution of personal protective equipment (PPE) to a hospital in the Galle District.


The industry group places emphasis on social responsibility and focuses
on conducting operations which are beneficial for both the business Supply Chain Management and Community Engagement
and the community. For the Plantation Services sector, it is vital to build
trust and mutually beneficial relationships between stakeholders as Relevance: Supplier and community engagements and
these communities are an integral part of its supply chain. CSR activities, assessments mitigate operational and reputational risks, building
which assist the sector in fostering such relationships, are conducted at a sustainable relationships, sharing knowledge and best practices
business level as well as through John Keells Foundation (JKF).
The IT sector continued to engage with rural communities to promote
IT literacy, providing the opportunity for youth to step into alternative Community and Value Chain Engagement
livelihoods by offering job opportunities at BPOs. Such initiatives aid
the businesses in maintaining and expanding operations by creating a yy Aligning to the requirements of the Rainforest Alliance
strong recruitment pipeline and also yield economic and social benefits, certification by enhancing and promoting sustainable
such as improved employability and sustainable income opportunities agriculture in 2,638 green leaf suppliers.
for the youth. yy Commenced the 8th phase of TSF's tea replanting project
by replanting tea in unproductive tea lands of 22 green leaf
Given below are the significant suppliers in the Plantation Services and suppliers, which is aimed at enhancing supplier livelihoods and
IT sectors. Assessments for key suppliers are conducted for any negative strengthening the supplier base.
impacts on environment, labour, and human rights aspects.
yy Initiatives by TSF aimed at supporting frontline workers and
SIGNIFICANT SUPPLIERS - INFORMATION TECHNOLOGY SECTOR communities during the COVID-19 outbreak:
AND OTHER yy Disinfection of the Hiniduma base hospital and 5 schools,
yy Outsourced operational functions benefiting over 2,400 persons.
yy Outsourced support staff yy Distribution of PPE among 30 Public Health Inspectors and
doctors.
yy Janitors and security
yy Awareness programme on controlling the spread of
yy Transportation providers
COVID-19 and the distribution of 150 masks.
SIGNIFICANT SUPPLIERS - PLANTATION SERVICES SECTOR yy Other awareness programmes, campaigns and workshops
yy Tea smallholder farmers conducted by TSF:
yy Tea plantations yy Dengue prevention awareness programme benefiting 87
persons.
yy Free health check-ups benefiting 19 cataract patients.
yy Awareness on disaster preparedness for 100 community
members and suppliers.
yy Blood donation camp with the participation of 68
community members and suppliers.
yy Supported 11 cataract operations in collaboration with
Lion's Eye Hospital, Panadura under JKF's Vision Project.
yy 43 high-performing school children in Neluwa were
awarded scholarships under JKF's English Language
Scholarship Programme to the next tier of the programme.
yy Infomate, in collaboration with JKF and the Foundation for

Advancing Rural Opportunity (FARO), continued its long-term
collaboration in creating sustainable income opportunities
Distribution of saplings to the community. by outsourcing some of the Group's invoicing functions to
satellite BPO units owned and operated by the associates
themselves. During the reporting period, 32 youth in
Mahavilachchiya, Seenigama and Jaffna benefited from this
initiative. The Seenigama BPO marked its 10th year in operation.
133
OUTLOOK
The section that ensues entails a discussion of the Group's

approach to managing the impact of the COVID-19 pandemic,
industry-specific strategy in this light and the outlook beyond
the pandemic, in dealing with the 'new normal'.
MACROECONOMIC OUTLOOK
Global Context
The International Monetary Fund (IMF) predicts a strong recovery in the global economy with Looking beyond these short-term challenges,
economic activity projected to increase by 6.0 per cent in CY2021 and 4.4 per cent in CY2022. the underlying prospects for the economy are
Growth is projected on the back of the rapid development of multiple COVID-19 vaccines that can positive with growth expected to be driven
reduce the severity of infections, unprecedented fiscal support and an accommodative monetary by prospects for higher exports, expansion
policy response from Governments and Central Banks coupled with the quick adaptation to the 'new of the services sectors and the potential for
normal' worldwide. Downside risks to the outlook include potential resurgences of the pandemic as higher foreign inflows, particularly channelled
seen in countries within the region where vaccination roll outs were relatively slow, adverse financial towards the Port City Colombo and the
markets, substantial supply chain disruptions and geopolitical risks, amongst others. Industrial Zone projects. The revival of the
tourism sector in line with the 'new normal'
will also be a key driver of economic growth
IMF Growth Projections (Baseline Scenario)
(%) considering the 'pent-up' demand that is
evident even at this stage for leisure travel.
Global Advanced Emerging Markets and Emerging and
Economy Economies Developing Economies Developing Asia
Whilst there will be short-term challenges
8.6
10
given the current situation as outlined above,
6.7
8
6.0
6.0
the Group remains confident that Sri Lanka's

5.1
5.0
6
4.4
3.6
4 growth prospects in the medium to long-term

remain positive, as outlined in the ensuing
(3.3)
(4.7)
(2.2)
(1.0)
2
0 Industry Group Strategy and Outlook section.
CY20 CY21 CY22 CY20 CY21 CY22 CY20 CY21 CY22 CY20 CY21 CY22
(2)
(4) COVID-19 Developments in Sri Lanka
(6)
The COVID-19 pandemic was relatively well
Source: International Monetary Fund World Economic Outlook - April 2021 contained in Sri Lanka in CY2020, where
the outbreak of clusters was proactively
identified and managed by the Government
SRI LANKAN CONTEXT
and health authorities, which resulted in a
The Central Bank of Sri Lanka (CBSL) expects the Sri Lankan economy to rebound in CY2021 aided strong recovery in consumer sentiment and
by the growth-oriented policy agenda of the Government and the accommodative monetary and a resumption of business activity towards
fiscal policy stance. The rebound in the global economy is also expected to have spill-over effects the end of the financial year. However,
on the economy given strong external demand which should facilitate strong export earnings, comparatively, the number of cases has
increase foreign inflows in light of better worker remittances, strengthen prospects for foreign risen sharply from late April 2021 onwards
direct investments depending on Government policies and portfolio investments as seen in other as the country is witnessing an outbreak of
markets, should there be greater stability and visibility on the domestic macroeconomic front. a third wave of cases. The authorities have
opted to control the outbreak through a
The economy is also expected to reap the benefits of the fiscal stimuli provided in CY2020 through series of initiatives including more stringent
increased investment capacity and improving household spending. The prevailing low interest rate health and safety guidelines and where
regime and the resultant low cost of capital is also expected to spearhead private sector growth. deemed necessary, isolation of areas deemed
as 'high-risk' to ensure such clusters are
The rating downgrade of the sovereign credit rating has heightened concerns on the country's contained. In furtherance of this, island-wide
ability to meet its external debt repayment obligations amidst an increasing debt-to-GDP ratio. travel restrictions have also been imposed
The CBSL has, however, reiterated its commitment to fulfilling the obligations of the country, during select periods. While it is too early to
which was evident with the repayment of the USD 1 billion sovereign bond in October 2020. The ascertain the full scale of this outbreak, the
credit downgrade has nevertheless exacerbated pressure on external financing and the currency. current trend of daily positive cases indicate a
Continued spending on healthcare and financial support for the local economy in light of the higher possibility of community transmission
recent COVID-19 outbreak will result in a wider fiscal deficit in the immediate-term. In tandem, the than seen in CY2020, particularly given the
Sri Lankan Rupee is likely to continue facing pressure, although ongoing import control measures detection of more infectious variants of the
will help partially mitigate this impact. coronavirus.

HIGHER VACCINATION ROLL OUTS ARE

As of the date of this Report, a stringent set of EXPECTED TO ACCELERATE ECONOMIC GROWTH
COVID-19 guidelines continue to be in effect KPMG envisages considerable upside benefits to the world economy from a faster, wider
whereby restrictions are placed on public vaccine roll out than the current supply trajectory.
gatherings, operating capacities of shops and
retail outlets, amongst others. Although the World GDP (Index: 2020 Q1=100)
country's borders were opened for tourists 115
in January 2021, this was subsequently 110

tightened in May 2021 with certain restrictions
105
placed on arrivals once again along with
updated quarantine criteria. As of the date 100
of this Report, all passenger arrivals to Sri
95
Lanka are suspended till 31 May 2021. As a
part of its health response, the Government 90
has reported that hospital capacity has been
2020 Q1
2020 Q2
2020 Q3
2020 Q4
2021 Q1
2021 Q2
2021 Q3
2021 Q4
2022 Q1
2022 Q2
2022 Q3
2022 Q4
2023 Q1
2023 Q2
2023 Q3
2023 Q4
increased whilst more hotels have also been
turned into intermediate care centres to treat Central Upside Downside
asymptomatic or mildly symptomatic cases.

Source: Quarterly Economic Outlook - March 2021, KPMG
Sri Lanka commenced the COVID-19 yy Central Forecast – Vaccine roll out expected to permit gradual re-opening across countries in CY2021,
vaccination programme in late January 2021, with international travel commencing from Q2 CY2021.
obtaining consignments of the Oxford- yy Upside Forecast – Global vaccination programme is accelerated, both in terms of coverage and speed,
AstraZeneca vaccine from India under enabling all countries to open international borders to travellers from early-CY2022.
the COVAX programme. However, given
yy Downside Forecast – Failure to deliver a comprehensive and timely vaccine programme to low- and
the ongoing COVID-19 crisis in India and lower-middle-income countries (LMICs), which prevents a widespread opening of the global economy
resultant supply disruptions, the vaccination before CY2022. LMICs will maintain current level of restrictions on international travel, and restrictions
programme on the Oxford-AstraZeneca front on mobility will remain in place in countries with limited access to vaccines until the end of CY2021,
has been curtailed. Whilst ~1 million people rather than easing over the course of CY2021.
were inoculated with the first dose of this
vaccine, the administering of the second
McKinsey & Company envisages that an effective vaccine roll out is key to contain the impacts of
dose is currently underway only for front
the pandemic and restore consumer demand to pre-pandemic levels, fuelled by rising consumer
line workers due to supply limitations. Sri
confidence, pent-up demand, and accumulated savings. China's robust consumer spending
Lanka also commenced administering the
recovery after gaining control of the COVID-19 virus outbreak is another reason for optimism for
Sinopharm vaccine and the Sputnik V vaccine
most countries.
from mid-May 2021. The country also has
plans to purchase doses of the Pfizer-BioNTech Recovey in China post COVID-19: Contribution to China’s year-on-year real GDP growth
vaccine by July 2021. The Government (%)
has committed to scale up the roll out of
8
vaccinations and this should positively
6 1.4
impact recovery once a critical mass of the 0.6
4 1.3 2.5
5.1
population, particularly in high-risk areas, are 2.2

2 4.9
covered, as witnessed in other countries. 1.4 2.6
0
(2.3)
As evident from the ensuing graph, higher (2)
(4.3)
vaccination roll outs are expected to (4)
(1.4)
accelerate economic growth. (6) (1.1)
(8) CY20 Q1 CY20 Q2 CY20 Q3 CY20 Q4
Looking beyond these Final Consumption Gross Capital Formulation Net Exports
short-term challenges, the Source: IHS Markit
underlying prospects for the yy China's consumer market noted an encouraging recovery from the downturn triggered by the
economy are positive with COVID-19 pandemic.
growth expected to be driven yy China recorded a 6.5 per cent growth in the fourth quarter of CY2020. Of this, ~40 per cent
by prospects for higher exports, stemmed from final consumption.
expansion of the services yy Although this remains below the 60 per cent three-year average prior to the COVID-19
sectors and the potential for pandemic, during which quarterly GDP averaged 6.6 per cent, it marks an exceptional rebound
higher foreign inflows. considering the depth of consumer market crash in the first half of CY2020.
135
OUTLOOK
GROUP OUTLOOK Whilst the ongoing outbreak of COVID-19 cases in the country is expected to create disruptions,
The recent outbreak of COVID-19 cases in Sri given the prior ramp up of business capabilities to address such similar disruptions and the 'new
Lanka has resulted in short-term uncertainty in normal', as detailed in the ensuing section, the Group envisages the impact on business to be
the market, although the business impact, at this less pronounced. Better insights on consumer behaviour and business momentum are expected
juncture, for most Group businesses excluding to aid the business in navigating through the ongoing outbreak, in contrast to 2020/21, where
Leisure is not as significant as witnessed with businesses were faced with such unprecedented challenges for the first time.
the previous outbreaks and isolation measures.
Whilst it is premature to ascertain the scale of the It is pertinent to note that the degree of impact and uncertainty on businesses will be divergent.
restrictions that may follow due to this outbreak, The impact on businesses such as Supermarkets, where consumer baskets comprise of household
the Group remains positive of the underlying necessities, personal and other household care items, is more insulated in comparison to an
fundamentals of the industry groups in which industry group such as Leisure. As such, for greater clarity, the envisaged impact of the ongoing
it operates and expects a similar recovery to pandemic on each of the industry groups is discussed in detail in the ensuing section.
the traction observed in the second and fourth
quarters of 2020/21; a sustained recovery can As noted earlier, whilst it is premature to ascertain the overall impact of the situation in the country
be expected once the stringent isolation and as at the date of this Report, in any event, the business impact due to the varying levels of isolation
healthcare measures are eased. measures are known, and the recovery trajectory also demonstrated, as discussed in this Report.
As such, the discussion on the Outlook will place a greater emphasis on the medium to long-term
strategy of the Group and each of its businesses.
LOOKING BACK AT RECOVERY
TRENDS IN 2020/21
Realisation of Benefits from the Group's Recent Investments
Although business performance was As discussed in previous Annual Reports, the Group has been in a capital expenditure cycle as it
significantly impacted and extremely has deployed a significant quantum of cash across its businesses to fund the investment pipeline
challenging on account of the stringent to ensure a transformative growth in the years ahead. The Group has continued to invest despite
lockdown measures from March till mid- unprecedented events such as the Easter Sunday terror attacks in Sri Lanka in April 2019 and the
May in 2020, the easing of restrictions in COVID-19 pandemic in CY2020, demonstrating the Group's 'resilience in investing'.
movement thereafter aided a resumption
of activity. Similarly, although the Whilst the iconic 'Cinnamon Life' project is the most significant of such investments, the Group
outbreak of a cluster in early October has made other meaningful investments in its other businesses as well – the number of outlets
2020, which prompted isolation measures in the Supermarket business has doubled to over 120 outlets in the last three years, post the roll
in select areas during the month, caused out of the new brand identity and related initiatives in end-CY2017 coupled with development of
a slowdown in business activity and platforms to transform operational efficiencies. Significant capacity and capability expansion was
dampened consumer sentiment, the also evident in the Frozen Confectionery business with the investment in the impulse ice cream
impact of the isolation measures on factory. The Group has also invested in enhancing its efficiencies and capability in businesses such
business was notably less severe than as the Insurance business. Similarly, the Group invested in refurbishing and upgrading its three
originally witnessed during the lockdown
Maldivian hotels, including the acquisition of a long-term lease on a new hotel, 'Cinnamon Velifushi
which was imposed in the first quarter
Maldives' and also opened 'Cinnamon Bentota Beach' in Sri Lanka. With these developments, the
of 2020/21 as consumers adapted to the
full complement of the Group's hotels was available for operations just prior to the onset of the
health and safety guidelines issued by
pandemic – now the Group is poised to realise this benefit no sooner global tourism recovers.
the authorities as the year progressed.
While such investments had short-term impacts on performance over the last couple of years
This was particularly evident in the
on account of related expenses and disruptions, the longer-term benefits of some of these
performance in the fourth quarter where
investments are now translating to significant performance impact in the relevant businesses,
business activity and movement of
which are not fully visible in the reported results due to the offsetting impacts on account of
consumers was largely normal, despite
disruptions across two consecutive years given the unprecedented events as described before.
the higher number of cases reported
during this period.
As expected, particularly the investment in 'Cinnamon Life', which had a prolonged gestation
period, has exerted pressure on return on capital employed. However, with 'Cinnamon Life'
nearing completion, the Group is now poised to realise the benefits from the commencement of
operations from the ensuing year onwards. This includes the revenue and profit recognition from
The Group has continued to the handover of the residential units in the 'Cinnamon Life' project which will commence from the
invest despite unprecedented first quarter of 2021/22 onwards.
events such as the Easter
Sunday terror attacks in Investments going forward will include the West Container Terminal (WCT) in the Port of Colombo
(POC) in partnership with the Adani Group in India. This investment will ensure continued long-
Sri Lanka in April 2019 and
term exposure to the ports business in the country which augers well for the future of the Group.
the COVID-19 pandemic in The Group's expected investment in the project is ~USD 70-80 million, subject to finalisation of
CY2020, demonstrating the project costs and other structuring arrangements, including the proportion of leverage.
Group's 'resilience in investing'.
Further details on the Group's liquidity and funding position can be found in the Capital Management Review
section of this Report - page 38

The Supermarket business will commence operations of its state-of-the-art distribution centre, Emphasis on the Group's Advanced
which will result in significant efficiencies and scale for the future, while continuing with its outlet Analytics and Transformation Journey
expansion which will be the primary source of capital expenditure. Depending on volume growth,
OCTAVE - the Data and Advanced Analytics
capacity enhancements at the Beverage business will be considered in the medium-term while
Centre of Excellence of the Group has made
additions to enhance manufacturing capability in the ice cream factory will also be evaluated in
remarkable progress and is expected to
line with the evolution of the portfolio of products and business growth. The Group will continue
continue to lay the platform for the Group's
to focus on the monetisation of its extensive land bank and as such, does not foresee deployment
advanced analytics transformation journey.
of significant capital in the property business.
Further to the initial pilots of select use cases in
Refer industry-specific outlook for further details - page 138 Retail and Financial Services, which indicated
strong signs of significant value that can be
Pandemic Response - Processes and Frameworks Already Institutionalised unlocked from translating advanced analytics
insights into front line business interventions,
The outbreaks in CY2020 in Sri Lanka and the subsequent recovery post easing of restrictions, have
and the roll out of the aforementioned use
imparted learnings and garnered experience for the Group in better navigating the ongoing and
cases which has yielded promising results and
potential constraints. The lockdowns and various measures imposed last year offered insights to
indicate anticipated benefits to the businesses
business resilience through investments in technology, processes and also highlighted the need
will be met, the Group will continue to
to manage our people in an agile work environment. Careful planning and oversight to enable
extend its efforts to other Group businesses,
Group businesses to adapt as the situation evolves, whilst managing liquidity and financing is
commencing from the Consumer Foods
of pivotal importance and the Group will continue to capitalise on such opportunities to ensure
industry group.
continued resilience through the recent outbreak. Additionally, better clarity on consumer and
market behaviour during periods of restrictions and thereafter will better equip Group businesses
The Group will also continue to institutionalise
in responding to these evolving preferences.
Data Governance practices across Group
businesses in line with or surpassing the
As per McKinsey & Company, the shift to digital persists across countries and categories as
proposed legislative framework in the
consumers in most parts of the world keep low out-of-home engagement. Food and household
country. OCTAVE will continue to ramp up
categories have seen an average of over 30 per cent growth in its online customer base across
the development of use cases independently
countries. Whilst the Group has not witnessed trends to this degree in its businesses, it is
which is aimed at developing internal
cognisant of the fact that use of digital platforms during periods of more severe outbreaks is more
capability towards sustaining an advanced
pronounced and can be a catalyst for more lasting conversion to such alternate channels.
analytics practice in the Group.
Initiatives Aimed at Managing the Group Cash and Liquidity Position

Further to the various measures undertaken in the previous year to ensure a sustainable and agile The outbreaks in CY2020 in
operating model, with a focused view on cash management and liquidity, Group business will
Sri Lanka and the subsequent
continue to:
recovery post easing of
yy Use weekly dashboards, which cover financial and non-financial KPIs, including monitoring of
restrictions, have imparted
weekly cash and collections targets.
learnings and garnered
yy Leverage on 'cash war rooms' and 'spend control towers' to critically review each and every experience for the Group
spend item, prioritise payments, and impose clear reporting metrics.
in better navigating the
yy Effect stringent expense control measures, subject to further review depending on the macro ongoing and potential
and operating environment.
constraints. The lockdowns
While the current liquidity position of the Group is sufficient to manage current and future and various measures
commitments as planned, the Group will continue to take proactive steps with the view to imposed last year offered
maintaining a strong balance sheet, particularly considering the volatile macroeconomic insights to business resilience
environment and continued uncertainty due to the ongoing pandemic. As planned at the outset, through investments in
the back-ended final payment of the syndicated loan of 'Cinnamon Life' falls due in 2022/23 and
the Group is already in discussion to refinance a component of this loan as per its funding strategy
technology, processes and
whilst utilising the proceeds from the sales of the apartments and cash reserves to settle part of also highlighted the need to
the loan. manage our people in an agile
work environment.
137
OUTLOOK
INDUSTRY GROUP STRATEGY AND The adverse impact on the Airline businesses is expected to continue on the back of reduced
OUTLOOK tourist arrivals and passenger traffic, travel restrictions and dampened consumer sentiment.
The industry group will continue to strengthen the health and safety measures and protocols in
place to ensure the safety of all employees and to reduce the risk of contraction. Most employees
Transportation in the Ports business are already fully vaccinated, given the prioritisation of the ports industry as an
Immediate to Short-Term essential service by the Government. Given these circumstances, it is unlikely that there will be a
serious outbreak of cases disrupting operations at the POC.
The World Trade Organisation (WTO) envisages
the volume of world merchandising trade to
Medium to Long-Term (Beyond COVID-19)
increase by 8.0 per cent in CY2021, against
the 5.3 per cent contraction witnessed in The revival of global trade in the medium to long-term on the back of economic recovery,
CY2020. The industry is witnessing short- improvements in consumption, and investments in infrastructure will augur well for Sri Lanka,
term disruptions to demand, on the back of particularly given its strategic location on key shipping routes.
the COVID-19 crisis in India, as several ports
globally, including Singapore, have barred the Ports and Shipping
entry of vessels which have called at South The recovery of domestic import volumes in line with the envisaged recovery of the domestic
Asian ports, including in Sri Lanka. While it is economy coupled with growth in regional and global trade in the medium-term augurs well for
premature to assess the continued impact the sector. The continued opportunity to further establish Colombo as a regional transshipment
of the recent developments in India, market hub has been further strengthened, post the emergence of the pandemic, as shipping lines have
expectations are that it is temporary and that demonstrated a preference to have less direct services and adopt a more 'hub and spoke' model.
trade volumes will remain resilient. This is further reinforced by the type of order book of many of the leading shipping lines which are
focused on larger container ships which are more likely to call at transshipment hubs.
The reduction in regional trade activity and
vessel movement in the immediate-term, Investments towards increasing the capacity in the POC through the development of the East
may result in some volatility in the Bunkering Container Terminal (ECT) and WCT, will bode well for the country, ensuring the competitiveness
business. The business will continue to of the POC in the region – especially in light of increasing capacity enhancements in Indian
proactively manage its costs, productivity ports. Although ECT is partially operational at present, the full development of the ECT will be
and inventory in order to ensure minimal implemented by the Sri Lanka Ports Authority (SLPA) in February 2021, with the first phase of
disruption from the current situation, whilst the project featuring a 450 metre berth while an additional 600 metres will be added in the
also engaging with its customers. second phase. WCT, as outlined above, a part of the proposed Colombo Port South Harbour
Development Project, will encompass a deep-water terminal with an alongside depth of 20 metres
The Logistics business, John Keells Logistics and annual capacity of ~3 million TEUs. The long-term aspirations of the SLPA, which include the
(JKLL), is expected to remain resilient in the development of a new Colombo North Port, is encouraging and expected to spearhead the thrust
face of increased warehousing demand for to establish Colombo as a leading transshipment hub in the region in terms of scale, providing
supplies and the delivery of online purchases scope for sustainable growth for the sector. The investment in WCT will ensure continued long-
during periods of uncertainty, as witnessed term exposure to the ports business in the country, once it materialises. The Group expects to
during the previous lockdown. Similar to commence construction of the WCT in early CY2022, subject to fulfilling criteria as stipulated in
the reconfiguration of a distribution centre the LOI, with part of the terminal slated to be operational in ~24 months, and the remainder within
to an online fulfilment centre within a short a further period of no later than 24 months. The Group's expected investment in the project is
span of 3 days to cater to the growing needs in the region of USD 70-80 million, subject to finalisation of project costs and other structuring
for essential goods, JKLL will continue to arrangements, including the proportion of leverage. This investment will be staggered over the
evaluate prospects to leverage on cross construction period.
business opportunities, thereby ensuring a
seamless supply chain for all its stakeholders. Colombo South Harbour Development Project
Similar to previous outbreaks, key challenges
faced by the business would be managing its
distribution and delivery within the policies
and restrictions stipulated by the Government
and ensuring the health and safety of all its
SOUTH HARBOUR
stakeholders. The business will leverage on its DEVELOPMENT
learnings and experiences from the outbreaks
CURRENT
in 2020/21 to manage the overall impact on WCT West East HARBOUR
Terminal Terminal
business and ensure a seamless operating ECT
JCT
model.
SAGT
CICT
South Terminal

Although the increase in capacity in the Although the industry may experience a shift
POC in the medium-term will result in an in volumes from the POC to the POH due to
impact on volumes for the existing terminal commencement of operations, the Group is
Consumer Foods
operators in the short-term, as seen with the of the view that an increase in additional tank
entry of Colombo International Container capacity will aid an improvement in the overall Immediate to Short-Term
Terminals (CICT), the capacity led growth bunker market, positively impacting both the As seen in the analysis on the quarterly
will ensure demand ramps up significantly, POC and POH. The business will also continue performance, the Beverages, Frozen
given the factors mentioned previously. to explore opportunities at the POH. Confectionery and Convenience Foods
South Asia Gateway Terminals (SAGT) will businesses have demonstrated a resilient
continue to explore opportunities in line with Logistics performance as consumers adapted to the
the overall enhancements to the POC whilst The potential for palletised third-party logistics health and safety guidelines issued by the
working to improve terminal productivity and (3PL) remains promising in the medium to authorities as the year progressed. This was
efficiency through strategic initiatives and long-term with growth expected primarily particularly evident in the performance in the
investments. Special emphasis will be placed from inbound project cargo operations, fast fourth quarter where business activity and
on consolidating its operations, providing high -moving consumer goods (FMCG) and export movement of consumers was largely normal,
value-added and integrated services whilst industries. The anticipated growth in regional despite the relatively higher number of cases
increasing SAGT's share of higher yielding and domestic trading activity, stemming during the period. This recovery momentum
domestic volumes with a view of achieving from global economic recovery and ongoing witnessed from December 2020 onwards,
a more balanced mix of transshipment to infrastructure developments in the country, translated to volumes across the Beverages,
domestic volumes, in order to optimise indicate significant potential for increasing Frozen Confectionery and Convenience
profitability. integration into global supply chains and the Foods businesses exceeding expectations,
positioning of Sri Lanka as a global trading hub. including in April 2021. The recent outbreak
Bunkering and escalation in COVID-19 cases across
Prospects for bunkering services is promising JKLL will endeavour to optimise cost and drive the country and the resultant isolation of
in the medium-term, driven by the envisaged operational efficiencies, particularly through 'high-risk' areas may temporarily hamper this
increase in regional trade activity and demand emphasis on digitisation initiatives. 3PL recovery momentum, particularly if the current
generated from ongoing investments in the customers are increasingly seeking end-to- situation escalates further. However, looking
POC, Southern and Eastern Ports. The Port end solutions and in this regard, every effort beyond these immediate impacts, similar to
of Hambantota (POH) is also expected to aid will be made to ensure a complete service the traction observed in the second and fourth
overall growth in volumes given increased offering. quarters of 2020/21, a sustained recovery in
capacity and infrastructure in the country. volumes can be expected once the stringent
Growth in regional business activity, particularly Airlines isolation and healthcare measures are eased.
in the SAARC (South Asian Association for Increased trading activity and investment
Regional Cooperation) region is also expected In the current backdrop in particular,
towards uplifting the tourism industry,
to positively impact the business. managing the safety and health of staff and
as discussed in the Leisure section of this
key stakeholders remains pivotal and a key
write-up, coupled with convenience of faster
The primary challenge to the bunkering challenge to the businesses. The businesses
connectivity between cities and Sri Lanka's
market in Sri Lanka was the limited availability will continue to strengthen the health and
growing popularity as a destination for short
of bonded tank space which hampered safety measures and protocols in place
stays, are expected to contribute towards
the destination's regional competitiveness to ensure the safety of all employees and
improved performance of the Airline segment
and the ability to meet increasing demand. to reduce the risk of contraction at the
in the medium to-long-term.
With the commencement of bunkering workplace. As outlined above, cash flow and
operations at the POH with a total capacity cost management initiatives will remain a
priority throughout the ensuing year.
of ~60,000 MT and the envisaged expansion Investments towards
in the capacity in Colombo via the proposed
construction of a 3,200 MT storage tank by
increasing the capacity The industry group will leverage on its
Jaya Container Terminal (JCT), the industry in the Port of Colombo learnings and experiences from the outbreaks
will witness an increase in the total storage through the development in 2020/21 to manage the overall impact on
available for bunker fuel, enabling industry of the East Container business and to ensure a seamless operating
players to import larger parcels of bunker model. The business will further augment its
Terminal and West Container processes to thrive in the 'new normal' and
fuel and to supply bunker fuel at more
competitive prices in line with regional ports.
Terminal, will bode well for continue to place emphasis on exploring
Improved competitiveness is expected to the country, ensuring the business opportunities in emerging online
drive bunker volumes in the industry. In order competitiveness of the port and delivery channels through both owned
and third-party e-commerce platforms,
to capitalise on this opportunity, the business in the region.
will continue to focus on further consolidating given continually evolving consumer trends.
its own storage and delivery capacity, and Emphasis will also be placed on maintaining
procurement processes in line with market rigorous engagement with its suppliers and
conditions. distributors to ensure a seamless supply chain,
139
OUTLOOK
better handle of the working capital cycle Beverages Given changing market dynamics, the
and reduced credit risk exposure while further Given increased consumer emphasis on Beverage business in the medium-term will:
streamlining the distributor network to ensure healthier lifestyles coupled with evolving yy Focus on consolidating its current
greater stability and consistency for the future. regulations and restrictions surrounding CSD portfolio and discontinuing non-
calorific sugar content in beverages, the performing SKUs.
Given the resurgence of restrictions in business will continue to focus on developing
movements in selected areas, the bulk/ its portfolio as the share of the carbonated soft yy Prioritise the extension of the current non-
multipack sizes are expected to continue drinks (CSD) as a proportion of total beverages CSD range, based on market opportunity.
its higher share of the volume mix in the may proportionately diminish in the long- yy Manage the composition of the portfolio
short-term, although this does not materially term. However, the prospects for the beverage to ensure optimum margins.
alter the profitability margins. On the industry continue to be promising as these
Beverages front, the business also expects health-conscious consumers seek alternate yy Consolidate and stabilise distributor
the temporary shift from glass bottles to beverage options. networks whilst improving sales force
PET bottles to continue, given health and efficiency through digital means.
safety considerations. Although the subdued Similar trends are witnessed globally, where yy Explore new operating models, different
performance of the HORECA (hotels, CSD manufactures worldwide continue to marketing channels and alternate methods
restaurants, catering) channel is expected to engage in reformulation exercises with the aim of working, given changing consumer
continue in the short-term, this is expected of reducing the sugar content of its products, behaviour and digitisation trends.
to gradually recover in tandem with domestic whilst extending the portfolios to include non-
spending and tourism recovery. Despite the CSD beverages which are healthier and more yy Implementation of lean initiatives at
setbacks in lieu of the COVID-19 pandemic nutritious. factories.
hampering the launch, the Convenience
Foods business will place emphasis on further Low consumption patterns and Frozen Confectionery
establishing 'Ezy rice' in the market, in line with penetration reflects potential for growth Barring the impact of the COVID-19 pandemic,
the diversification strategy of the business. in the CSD market rapid urbanisation and increasing disposable
(CSD per capita consumption in litres) income coupled with modern lifestyle
Medium to Long-Term (Beyond COVID-19) trends have fuelled growth in global frozen
60
Notwithstanding the immediate to short- 52 confectionery markets in the recent years.
term impacts on demand on account of the 50 Looking beyond the pandemic, this positive
pandemic, domestic demand conditions 40
39 growth trajectory is expected to continue.
have remained buoyant and even rebounded 31
30
when activity levels are normalised. This is Ice cream consumption in Sri Lanka at ~3 litres
19
further expected to rebound in the medium- 20 is well below global averages, demonstrating
term in tandem with improving consumer 10 the significant potential for growth in this
10
confidence and economic activity driven by market. Despite the short-term impact
0
an accommodative monetary policy. Philippines Thailand Singapore Malaysia Sri Lanka on single-serve ice creams on the back of
an increase in the in-home consumption
Source: Company analysis
The penetration of consumer food products in segment, the prospects continue to be
Sri Lanka continues to be comparatively low promising. In line with global and regional
in comparison to global and regional peers, Per capita packaged beverage consumption peers, the business expects a gradual shift
demonstrating the significant potential in in Sri Lanka is well below regional and global in the bulk to impulse mix towards impulse
these industries. Given the higher penetration averages highlighting the growth potential products, thereby being the primary driver of
within urban areas, the Group expects for the beverages market in the country. As a the envisaged increase in per capita ice cream
growth from the outskirts of the country to leading player in the beverages market, Ceylon consumption in Sri Lanka. The business will
be a significant contributor to medium to Cold Stores PLC (CCS) will leverage on its continue to invest in expanding its distribution
long-term growth, despite the lower base. strong brand equity and distribution network reach in an optimal manner.
The industry group will capitalise on this to capitalise on this opportunity through a
opportunity by investing in its supply chain continuing pipeline of products, as introduced
over the recent years, catering to the ever-
and augmenting its portfolio of offerings in
evolving lifestyles of consumers. Given
Rapid urbanisation and
line with evolving trends.
evolving regulations surrounding single-use increasing disposable
The business will continue to invest in plastics and interest towards environmentally income coupled with
its digitisation strategy, particularly in friendly packaging, continual emphasis is modern lifestyle trends
also placed on exploring alternate forms of
furtherance of the Group's advanced analytics have fuelled growth in
packaging, where feasible.
transformation journey through data driven global frozen confectionery
decision-making to glean insights, which is
expected to optimise production practices,
markets in the recent years.
deliver productivity and cost savings, and
identify growth opportunities.

The bulk:impulse mix of regional markets is highly tilted towards the impulse market, demonstrating
the significant potential for the impulse category in the overall ice cream market of Sri Lanka.
(%)
8
Retail
30 Immediate to Short-Term
The ongoing outbreak of COVID-19 cases
44
Sri Lanka Thailand Malaysia 56 in the country may create disruptions and
hamper momentum in the short-term given
the isolation of areas deemed as 'high-risk',
70 particularly outlets located in such areas, and
92 restriction measures imposed to curtail the
Bulk Impluse movement of people. As at the date of this
Report, although over 90 per cent of outlets
In line with this shift, the business projects a similar trend for its portfolio in the long-term. The are open to customers, since others are located
state-of-the-art facility in Seethawaka will play a pivotal role in catering to this growth trajectory, in areas which have been isolated by the
both in the bulk and impulse segments, in the long run. This facility continues to perform as Government, operations have been restricted
envisaged, aiding innovative new product development, increased operational efficiencies and to 25 per cent of the capacity as per the safety
better margins. guidelines issued by the health authorities.
Open outlets have not witnessed a material
The strategic priorities of the Frozen Confectionery business for the short to medium-term are: impact to the operations by these restrictions,
although it may be premature to fully
yy Focus on consolidating its current frozen confectionery portfolio.
understand the impacts. Despite the aforesaid,
yy Emphasis on digitisation and process improvements. the impact on performance is expected to be
yy Explore new operating models, alternative distribution channels and alternate methods of less pronounced than witnessed when previous
working. isolation measures were in place given that the
yy Investments in its supply chain. business is better equipped to navigate these
challenges in contrast to the previous outbreaks
yy Implementation of lean initiatives at factories.
in CY2020. To this end, the business has
invested and ramped up its capabilities of the
Convenience Foods
online shopping platform, 'Keells' and related
The Convenience Foods business will continue to innovate and expand on its portfolio. delivery and in-store pick up services, which are
able to handle over 15,000 online orders per
The strategic priorities for the business for the medium-term are: day as against 100 online orders prior to the
yy Development of product extensions, paving way for the business to increase its market share outbreak of the COVID-19 pandemic.
particularly through emphasis on convenient meal options.
Consumer demand is expected to continue
yy Focus on consolidating the dry distribution network and sales force to ensure readiness to cater its recovery momentum once the current
to the envisaged growth in volumes. outbreak is overcome, as witnessed post
yy Emphasis on growing the modern and general trade channels, particularly the organised small the first and third quarters of the year under
and medium entities under general trade thereby increasing footprint. review, despite the increases in cases at
present. This is further complemented by the
yy Focus on further augmenting its portfolio offering. nature of operations, where the performance
of the Supermarket business is expected to
be somewhat insulated given that consumer
The prospects for the modern trade industry in Sri Lanka baskets primarily consist of essential goods,
continue to be promising, given the low penetration of personal and other daily household items.
modern trade outlets in the country, growth expectations for
The health and safety of employees, in
consumer demand and the steady conversion from general
particular frontline workers, suppliers and
trade to modern trade driven by demand for better quality, customers remain a key priority and the
convenience and value for money for consumers. business will continue to roll out health
and safety procedures within its outlets, in
order to reduce the spread of the COVID-19
virus. The business will continue to maintain
transparent communication with its
customers, whist also engaging with suppliers
and other stakeholders to ensure a continually
functioning supply chain. Emphasis will also
be placed on cost optimisation and working
capital management.
141
OUTLOOK
The business has witnessed a change in Modern Trade Density

shopping behaviour due to the pandemic Population (’000) per store
where the basket value of a generic customer 150

132
has reported a notable increase due to
consolidation of the shopping occasion 120
while the frequency of visits has reduced.
The business will continue to monitor such 90
developments to ensure that the business

60 47
model continually evolves in line with changing
consumer behaviour, although it is believed 30
30 21.0
that behaviour will return to 'normalcy' once 7.3 4.7 4.5 3.7 3.6 3.4 3.0 2.5 1.9 0.9
the effects of the pandemic reduce. 0
India
Vietnam
Sri Lanka
Philippines
Indonesia
Thailand
Malaysia
Singapore
China
Hong Kong
Australia
New Zealand
Taiwan
Korea
Supermarkets
Source: Retail and shopper trends in the Asia Pacific, AC Nielsen
The prospects for the modern trade industry
in Sri Lanka continue to be promising, given Continued focus will be placed on differentiating the shopping experience for its customers
the low penetration of modern trade outlets through its 'fresh' promise, service excellence and quality within 5 activity pillars; product, price,
in the country, growth expectations for place, people and the customer. The business will also focus on continually expanding its footprint
consumer demand and the steady conversion to capitalise on the envisaged growth of the modern trade industry given its low density and
from general trade to modern trade driven penetration levels. 'Brick and mortar' stores are expected to be the key driver of growth going
by demand for better quality, convenience forward for the foreseeable future, although online sales will increase its contribution over the
and value for money for consumers. The years. Consumer behaviour suggests an inclination to shop at physical stores despite the effects
Supermarket business is uniquely positioned of the pandemic as evident in the patterns witnessed post easing of isolation measures in the
to capitalise on this opportunity by leveraging third quarter; although online sales witnessed a temporary uptick during periods of lockdown and
on it its high brand equity. uncertainty on the back of COVID-19 restrictions, with orders exceeding 10,000 a day, a reversal
in trends was evident with the easing of restrictions with direct 'brick and motor' sales noting a
Prospects for the modern trade industry in corresponding increase.
Sri Lanka is promising, given the low penetration
of modern trade outlets in the country. In this light, the business will continue the expansion of its network, both in urban and suburban
areas, timing such expansion plans based on the macroeconomic landscape and the maturity of
Modern Retail Penetration these markets. In addition to its standard store format, the business is also rolling out a modular
(%)
store format in pursuing its expansion plans for select areas, to better manage capital expenditure
80 and operational costs, until such time these earmarked markets mature by which time the store
70
70 can be expanded to a standard format in a modular manner. The key challenges faced during
60 expansion include securing lease of land plots in prime locations which are in conformity with
49 48
50 43 brand specifications and staff retention. The business will continue to focus on retaining its labour
40
40 force by augmenting its recruitment processes, empowering these individuals and focusing on the
30 employer brand.
20 16
10 The ongoing construction of the distribution centre (DC) in Kerawalapitiya will augment the
0 business's outlet expansion, particularly given its ability to cater to its outlet expansion well
Singapore
Malaysia
Hong Kong
Taiwan
Thailand
Sri Lanka
beyond the medium to long-term. The operation of the new DC is expected to result in significant
process and operational efficiencies, particularly given the centralisation of almost the entirety of
the dry and fresh range of the current modern trade offering and also provide better visibility of
Source: Company analysis the supply chain.
The Office Automation Given the significant roll out of stores in the past few years, profitability and margins of the
Supermarket business were impacted by the funding costs associated with such investment and
business remains confident also the relative contribution from new stores. EBITDA margins of new stores are comparatively
of the underlying demand for lower than mature stores, given that new outlets typically take 12-16 months to ramp up. Whilst
high quality office automation the impact of new stores was more pronounced at the outset, since the store count has doubled
solutions and smart mobile over a period of three years, the business will see normalisation of the impact of new store
expansion since the base of existing outlets are now proportionately much higher relative to the
phones which is expected
expansion envisaged. Continued emphasis will also be placed on higher private label penetration
to be driven by increasing in order to enhance customer choice and drive profitability margins.
commercial activity within the
country and an improvement
in business sentiment.

The business will continue with the

development and implementation of
advanced analytics use cases in order to
Leisure
foster data driven decision-making. The
preliminary results of the use cases currently Immediate to Short-Term
rolled out, focusing on aspects such as Global tourism continues to be significantly impacted by the COVID-19 pandemic on the back of
promotion effectiveness, range optimisation, tightening travel restrictions, particularly in response to new outbreaks and increased travel health
and marketing outreach, is promising and is and safety protocols such as mandatory testing and quarantine requirements. Despite the rapid
expected to meaningfully contribute towards vaccination drives in countries such as the United States and the United Kingdom, the relatively
enhanced performance. slower pace of the vaccination roll out in many other countries has hindered the resumption of
international travel.
Office Automation
Looking beyond the impact of the COVID-19 The United Nations World Tourism Organisation (UNWTO) projects the outlook for tourism based
pandemic, the business remains confident on two scenarios, where tourism is, either way, expected to rebound in the second half of CY2021.
of the underlying demand for high quality As per the first scenario a rebound is envisaged in July 2021, whilst the second scenario considers
office automation solutions and smart mobile a potential rebound in September 2021, subject to a lifting of travel restrictions and success of
phones which is expected to be driven by vaccination programmes. The introduction of protocols such as the Digital Green Certificate
increasing commercial activity within the planned by the European Commission is also expected to aid tourism recovery.
country and an improvement in business
sentiment. The Government's initiatives aimed Monthly International Tourist Arrivals in CY2020, and UNWTO Projections for CY2021
at transforming Colombo as a financial hub (YoY %)
CY2020 CY2021
will also augur well for the business.
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
JKOA will continue to expand its presence in (15)
(20) Major lifting of travel restrictions and
the market in line with the envisaged growth, significant improvement in
traveller confidence
whilst leveraging on its portfolio of world-class
(40) in July in September
brands and distribution network. The business
will also leverage on its brand equity to ensure
(60)
a continued supply of mobile phones in to the (65)
market, aimed at different market segments,
(80) (76) (77)
thereby strengthening its position in the (79)
(82)
(87) (86) (87)
mobile phone market. The business will place (100) (96)
(91)
(97)
emphasis on improving productivity and
efficiency in its sales and aftercare operations Scenario 1 Scenario 2 Actual data
to ensure high quality customer service. To this Source: UNWTO March 2021 Tourism Barometer
end, focus will also be placed on a range of
initiatives aimed at digitising the supply chain The performance of tourism will largely depend on the revival of regional and global travel when
to consolidate its operations and improve travellers regain confidence. As noted below, it remains encouraging to witness a significant 'pent
productivity. up' demand for leisure travel, which is also evident through forward bookings at the Group's
hotels, particularly in the Maldives which witnessed occupancy of 53 per cent in the fourth quarter
of 2020/21.
Ensuring the health and
safety of all stakeholders,
The Domestic Tourism Market in China is Recovering Rapidly, Indicating the Pent-up Demand
particularly the employees for Travel and Leisure Activities
and guests, continue to be the (% Change from CY2019 to CY2020)
Group's immediate priority. 20

The businesses will, therefore, 0
Jan Feb Mar Apr May Jun Jul Aug Sep
ensure that all required social (20)

distancing protocols and (40)
health checks are in place as (60)
advocated by international
(80)
and local regulatory bodies.
(100)
Hotel room nights Subway passengers Domestic flight passengers

Railway passengers International flight passengers Cruise passengers
Source: China Consumer Report 2021, McKinsey & Company
143
OUTLOOK
Given the interlinkages between global Ensuring the health and safety of all stakeholders, particularly the employees and guests, continue
economic and tourism recovery, particularly to be the Group's immediate priority. The businesses will, therefore, ensure that all required social
the performance of key source markets, the distancing protocols and health checks are in place as advocated by international and local
Group expects the current impact on the regulatory bodies.
Leisure industry group to continue in the
short-term. In 2020/21, the businesses adopted stringent expense control and cost optimisation measures to
manage the financial and liquidity burden on the businesses which was augmented by securing
With the resurgence of the third wave of loan facilities, particularly through the various relief measures extended by the Government and
outbreak in Sri Lanka, the Government has the Central Bank at the time. Although such initiatives, which aided the businesses in navigating
once again imposed stringent health and through the challenges presented by the outbreaks last year, will continue to be in place, a
safety measures to control the transmission prolonged impact on the Leisure businesses will further impact the financial position of the
of COVID-19, including isolation of select businesses, although these scenarios have been planned for. John Keells Holdings PLC, the parent
areas deemed as 'high-risk', travel restrictions company, is confident of its ability to extend support to the Leisure businesses, in managing the
during select periods and certain restrictions businesses' funding requirements should there be a need. While the short-term will continue to
on travel within the country. As of the date pose certain challenges, the anticipated recovery in the country and key tourism source markets
of this Report, all passenger arrivals to Sri once the vaccination roll out ramps up, is expected to result in a rapid growth.
Lanka are suspended till 31 May 2021.
Although the construction of 'Cinnamon Red Kandy', jointly developed by John Keells Hotels PLC
Restrictions have also been imposed on
(KHL) and Indra Traders (Private) Limited, was temporarily put on hold with the onset of COVID-19
seating capacities at food and beverage (F&B)
last year, construction recommenced during the year. The hotel is envisaged to be launched in the
outlets whilst conferencing and banqueting
second half of 2022/23.
facilities are not permitted to function for a
limited period of time. Against this backdrop, The Government of Maldives has a target of reaching 1.5 million tourists for CY2021, whereas the
the Leisure businesses have witnessed a World Bank estimates 1 million tourist arrivals to the Maldives in CY2021. In its efforts to make the
notable slowdown in domestic activity, from Maldives the first fully vaccinated tourism country in the world, and thereby attract higher arrivals,
that witnessed in the second and fourth 53 per cent of the eligible Maldivian population and over 90 per cent of the eligible members of
quarter, which has adversely impacted the the tourism industry have received the first dose of the COVID-19 vaccine.
business. Initiatives rolled out during the
previous outbreaks, such as the introduction As noted in the Leisure industry group review, arrivals to the Maldives and the Group's Maldivian
of a F&B delivery platform, better equips properties have been encouraging with occupancy at ~50 per cent from December 2020 till
the businesses in catering to demand for March 2021, despite the travel restrictions in the UK, a key source market to the Maldives, for
in-home consumption which was evident outbound travel. However, since then, an exponential increase in COVID-19 cases in India since
during periods of restrictions in the past. In March 2021, may result in a short-term moderation of arrivals to the Maldives, as India is one of the
the immediate-term, given the slowdown in key source markets to the country, although the Group does not expect a significant impact from
domestic tourism due to the current outbreak the situation in India, given the composition of arrivals to its Maldivian hotel properties. Over the
of cases, three Group hotel properties in last few weeks, the number of COVID-19 cases in the Maldives has seen a rising trend. While it is
Sri Lanka are being used as intermediate premature to assess the impacts of this escalation as of now, a continuation of this could cause, in
care centres (ICC) for the treatment of the short-term, some disruption to the recovery momentum witnessed thus far. Notwithstanding
asymptomatic COVID-19 cases. In addition to this, the Group envisages a full revival of tourism to the Maldives by the end of this year. Post
meeting the critical national need to provide reconstruction and refurbishments across its three Maldivian properties from 2017/18 to 2019/20
facilities for individuals infected with the and the addition of 'Cinnamon Velifushi Maldives', the full complement of all four resorts in the
COVID-19 virus, this will also help mitigate the Maldives is available to capitalise on this growth momentum in tourist arrivals to the Maldives.
impact of a drop in domestic tourism since
the ICCs are in demand given the current Medium to Long-Term (Beyond COVID-19)
circumstances. The operations of the Group's Whilst the Group expects significant short-term challenges given the current situation, the Group
other Leisure properties in Sri Lanka have remains confident that the prospects for tourism in the medium to long-term remain extremely
been restricted during this current outbreak positive, given the diversity of the offering and the potential for regional tourism, together with
in order to manage and mitigate costs. The availability of its full complement of hotels to cater to this anticipated upsurge in demand. The
Group will continue to review the trends of potential for tourism still remains largely untapped given the country attracted only 2.3 million
both international and domestic travel, and tourists prior to the Easter Sunday attacks in CY2019, whereas regional tourism has grown many-fold
proactively roll out strategies to optimise during the last decade. The launch of a global tourism campaign which was delayed for many years
benefits to all stakeholders. The Group remains was just about to take place prior to the outbreak of the pandemic in CY2020. Focus on improving
confident that operations of the hotels will connectivity into the country at competitive rates along with a concerted marketing campaign in a
gradually ramp up to pre COVID-19 levels in post-COVID-19 environment is expected to be a significant catalyst to attract tourism into Sri Lanka.
tandem with the ongoing vaccine roll outs.
The Leisure businesses continue to prepare
themselves for the resumption in tourism
Post reconstruction and refurbishments across its three
activity, no sooner domestic activity or Maldivian properties from 2017/18 to 2019/20 and the addition
international travel resumes, particularly given of 'Cinnamon Velifushi Maldives', the full complement of all four
the envisaged pent-up demand for leisure resorts in the Maldives is available to capitalise on this growth
travel from various markets.
momentum in tourist arrivals to the Maldives.

Cinnamon Hotels & Resorts

As noted in the Leisure industry group review, the Leisure industry group strategically realigned
the hotel operations, bringing all 'Cinnamon' hotels and resorts under a single operational Property
structure. This realignment, which is a part of the Group's vision of expanding its footprint, in an
asset-light model, will enable the business to create a holistic value proposition that leverages
on the round-trip offerings in Sri Lanka and the Maldives, whilst fostering greater synergies and Despite the recent outbreak and escalation of
efficiencies across the hotel portfolio resulting in an enhanced customer value proposition. COVID-19 cases in the country, construction
activity at both 'Tri-Zen' and 'Cinnamon Life'
Colombo Hotels sites is currently continuing, in adherence
to stringent regulations and with some
Several major infrastructure projects are expected to be completed in the ensuing years in
impact on the number of workers on site.
Colombo including the Port City Colombo project and the development of the East and West
The isolation measures and restrictions in
Terminals of the POC. Such notable development is expected to augur well for the city, particularly
movement as advised by the authorities is
in attracting business travellers. The availability of dedicated conferencing and meeting facilities is
not expected to have a direct impact on
also expected to bode well for tourism, particularly to attract tourism from the MICE segment. The
construction activity, although it is premature
Colombo Hotels segment will be uniquely positioned to capitalise on this opportunity, particularly
to fully ascertain the impact, particularly if
given the addition of the 'Cinnamon Life' hotel to its portfolio in 2022/23. the measures become more stringent and
if there is direct disruption to the site due to
Continued focus will be placed on prioritising the development of market-specific strategies the outbreak. The business will continue to
aimed at catering to a diverse clientele. The properties will also leverage on its unparalleled F&B work closely with the contractor to manage
offering, by continuing to strengthen its dedicated offerings and flagship restaurants. the impact on the overall project, its resources
and deliverables. Continued emphasis will
Sri Lankan Resorts be placed on the health and safety of the
Despite the aforementioned headwinds in the short-term, given the increasing traction Sri Lanka employees and the workers on site with efforts
has received as a holiday destination and the unparalleled cultural and natural landscape of the underway to vaccinate the workers on site.
country, the prospects for the Sri Lankan Resorts segment remain positive in the medium-term.
The sales momentum for the residential
The Group will continue its investments to expand the 'Cinnamon' footprint across the island, apartments at 'Cinnamon Life' has been slow
although primarily in line with the Group's asset-light investment strategy. In addition to the in line with the trends seen in the luxury
launch of 'Cinnamon Red Kandy', the Group will also place emphasis on monetising its significant segments in the city. However, with the
land bank, especially in the Southern and Eastern coasts, thereby strengthening its project pipeline commissioning of the towers and the rest of
for the segment. the complex nearing completion, the business
has witnessed increased interest. Sales at
The segment will also leverage on its newly reconstructed flagship property 'Cinnamon Bentota 'Tri-Zen' has been encouraging with the sales
Beach', which was unable to realise its full potential post the re-opening of the property given the momentum reaching pre COVID-19 levels by
closure of the country's borders and restrictions on global tourism, to capture premium ARRs and the end of the year under review; this trend
further enhance the 'Cinnamon' brand. is expected to continue albeit the short-term
impact on sales from the current outbreak. The
Maldivian Resorts funding of 'Cinnamon Life' is in place, given
the unutilised component of the committed
The performance of the Maldivian Resorts segment is expected to continue on an upward
syndicated loan facility and availability of
trajectory, given ongoing infrastructure developments and the Government's focus on developing
foreign currency funds earmarked for the
the tourism industry. The Group remains confident of the ability to capitalise on the envisaged
project at the Holding Company.
growth in tourism in the medium to long-term given the full complement of all four of its
properties in full operation as noted earlier.
On a positive note, 'Cinnamon Life' will
commence revenue and profit generation
The segment will continue to work closely with key tourist market operators to better position and
from the ensuing year onwards, with revenue
market its refurbished room inventory, whilst growing direct bookings through online platforms.
recognition of the residential and office units
sold outright at 'Cinnamon Life' commencing
Hotel Management
from the first quarter of 2021/22 onwards.
The sector will continue to develop a pipeline of 'Cinnamon' events, aimed at developing 'Cinnamon Life' is at the tail-end of its
Colombo as an entertainment hub in South Asia whilst 'Cinnamon Box Office' will continue to construction with full operations scheduled
deliver world-class entertainment through acclaimed stage productions and variety shows, all of to commence in the first quarter of 2022/23,
which help reinforce the 'Cinnamon' brand. following which the project is envisaged to be
a key contributor to Group performance and
Destination Management an iconic development which will transform
Emphasis will be placed on opportunities beyond the traditional travel intermediary space. The Colombo's skyline and be a catalyst in creating
sector will also focus on improving process efficiency, scalability of operations and productivity of tourism demand into the city. The Group has
the business in catering to evolving customer needs through the use of its digital platforms. commenced discussions with key tenants
for the retail mall, with various alternatives
being considered for the retail space to ensure
145
OUTLOOK
unique attractions and offerings. The Group With individuals increasingly moving towards urban areas as a result of improved connectivity and
is also in the final stages of negotiations with commercial activity, there is a robust and emerging market for affordable, multi-family housing
prospective tenants for the office space at solutions in close proximity to such commercial hubs.
'Cinnamon Life'.
The market for vertical and middle-income housing, in particular, is expected to experience significant
John Keells Holdings PLC, through JK Land, growth given increasing land prices in Colombo and the high costs associated with the construction
committed to acquire the remaining 13.3 of single-family houses. The proportion of landed housing to apartments within Colombo is notably
per cent equity stake of Vauxhall Land higher than its regional peers, indicating the need and potential for smart housing solutions at
Developments (Private) Limited for a affordable price points, which however need to be within the limited land bank available in Colombo.
consideration of Rs.2.99 billion on or before
24 September 2021. With this acquisition, ~60-70 per cent of housing in regional mega cities, both luxury and mid-tier, are predominantly
the Group is of the view that the existing apartments to ensure maximum value creation within a limited land bank. However, apartment
land bank is adequate to sustain a steady living in Colombo is ~10 per cent, despite the scarcity of land, representing an opportunity within
pipeline of projects in the long-term. As the market.
such, the Group will continue to focus on (%)
the monetisation of its extensive land bank
100 5
and, as such, does not foresee deployment of 20
30
significant capital in the Property business. 80 40 45
35
50
The Group has already gradually commenced 60

90
the monetisation of the extensive land bank in 95
40 80
Digana, through various real estate products 65
60 70 55
under Rajawella Holdings (Private) Limited, 50
20
which include scenic land parcels, town 10
houses and villa developments. 0
Greater Singapore Thailand Thailand Malaysia Malaysia India India
Colombo (Central (Outskirts) (Central KL) (Greater KL) (Chennai) (Bangalore)
Bangkok)
On the real estate front, the Group expects the Apartments Landed houses
mall operations to be significantly impacted
on the back of the ongoing outbreak and Source: Company analysis
the resultant restrictions in movement and
social distancing norms, although this is not as The Group will leverage on its high-brand equity and expertise of the industry to exploit such
material in the context of the Group. opportunities through projects such as 'Tri-Zen' as well as other projects under the 'Metropolitan'
and 'Suburban' segments. The Group expects to monetise its extensive lank bank of prime real
Medium to Long-Term (Beyond COVID-19) estate in Colombo and the suburbs to generate returns above the Group hurdle rates over the
Given evolving business models such as next 8-20 years given the scale and staggered development of the projects envisaged. To this
with the transition to remote working end, the Group has earmarked a development at the 9.38-acre land held under 'Vauxhall Land
arrangements in light of the COVID-19 Developments Limited' primarily as metropolitan housing, complemented by other supporting
pandemic, the Property business in particular, commercial uses, which will be developed subject to market demand and supply dynamics.
will assess the business landscape to
understand possible lasting shifts in real Commercial Real Estate
restate demand. Notwithstanding this, aspects The opportunity for high-end 'A-Grade' office space is more pronounced as more global
such as increasing demand for commercial companies move to establish offices within the city, especially in the financial services and
and residential spaces, an emerging middle- business process outsourcing (BPO) sectors. The transformation of Colombo as a financial and
class demographic, a pipeline of public commercial hub through large-scale investment projects such as Port City Colombo coupled
infrastructure projects, increasing urbanisation with increase in business activity is envisaged to drive demand in this segment. The absence of
and connectivity are envisaged to drive proper infrastructure and management facilities of the current supply in comparison to modern
growth in the property and real estate sectors. workspaces, also presents an opportunity. However, it is pivotal to note that demand may be
tempered in the short to medium-term due to lasting COVID-19 impacts. Based on market
Residential Real Estate opportunity, the industry group will continue to expand its commercial real estate offering at the
Looking beyond the impacts of the pandemic, right time at attractive price points.
prospects for the housing market in Colombo
and the suburbs continue to be promising on the Real Estate Investment Trusts
back of drivers such as the expanding middle- In CY2020, the Colombo Stock Exchange (CSE) and the Securities and Exchange Commission of
class demographic, increased commercial activity Sri Lanka (SEC) introduced a framework governing the creation of Real Estate Investment Trusts
within Colombo, increasing GDP per capita (REITs), which enabled property developers and real estate owners to transfer a notable portion
and low single digit interest rates at present. of income generating, fully completed properties into REITs. Subsequently, amendments to the
Increased investments and higher infrastructure Inland Revenue Act (IRD) on tax incentives were incorporated to further support this structure. The
spending by the Government, channelled Group is of the view that this special purpose vehicle will augur well for Sri Lanka and the industry,
towards enhancing connectivity to the and, in this regard, businesses will proactively evaluate opportunities to monetise its assets.
commercial centres of the country, will accelerate
demand in these areas and outer regions.

Supported by a strong capital base, healthy liquidity buffers and robust risk management models, the
Bank is confident that it has the required resources to withstand the potential impacts arising from
the current outbreak. To this end, the Bank will continue to proactively assess the developments in
Financial Services
the environment in order to implement required actions while providing necessary support to the
Immediate to Short-Term measures undertaken by the Government to revive the economy.
The ongoing third wave of the COVID-19
outbreak is expected to exert pressure on The Director of Bank Supervision of the Central Bank of Sri Lanka (CBSL) has informed John Keells
the performance of the industry group in the Holdings PLC that the Monetary Board of CBSL has permitted the John Keells Group to retain its
immediate-term, given the isolation of select current shareholding of 29.52 per cent in the voting shares of Nations Trust Bank (NTB) until 31
areas deemed as 'high-risk' and restrictions on December 2021 and to reduce it to 20 per cent on or before that date and to 15 per cent on or
inter-provincial travel. However, the Group is before 31 December 2022.
of the view that the industry group is better
placed this year to manage the impact of the
ongoing pandemic, given the various initiatives Insurance
rolled out in 2020/21 aimed at ensuring business A relatively low level of insurance penetration in comparison to regional markets, rising income
continuity and an agile work environment, levels and an ageing population is expected to aid growth in the life insurance industry in Sri
particularly through investments in digital Lanka. The absence of a pension scheme for all citizens and the increasing prevalence of non-
infrastructure and processes. communicable diseases is also expected to increase demand for long-term health and annuity
solutions. Union Assurance (UA) is uniquely positioned to capitalise on the aforementioned
The Insurance business is likely to witness opportunity, given its strong brand equity, diversified portfolio of products and digital know-how.
disruptions to canvassing for new business
and particularly collections in the short-term, The business will focus on diversifying its channels and optimising bancassurance partnerships.
should this environment prevail. Whilst it To this end, although the agency channel is envisaged to be the key driver of revenue growth, the
is too premature to ascertain the overall business will also focus on expanding the bancassurance and alternate channels, particularly through
impact of the current outbreak or for how the development of innovative insurance products that meet the evolving needs of customers.
long this situation will prevail, a prolonged
The business will continue to revolutionise the insurance landscape in Sri Lanka through ongoing
impact may adversely affect consumer
innovative investments and a clear digital road map that focuses on enhancing customer
sentiment and income, inducing policy lapses.
convenience, achieving operational excellence and improving distribution capabilities. Capitalising
However, the business may witness increased
on the vast data reserve, emphasis will be placed on data analytics for better insight on evaluating
requirements for digital capabilities amidst
the market, developing innovative products and devising growth strategies to fundamentally
the COVID-19 pandemic, as evident during
enhance decision-making capability.
the previous lockdown, which the business
is well positioned to capitalise on. This is The Insurance business will leverage on its new identity to attract a new generation of customers
expected to aid the business in managing and augment its market presence. Continued focus will be placed on improving the employee
the overall impact on new business premium value proposition, to drive further value for all employees. The business will also execute various
and renewal premium growth. The business strategies aimed at the continuous improvement of the agency force through skill development
will also focus on an optimal asset allocation and the retention of the trained talent pool.
to maximise return while managing risks,
given the prevailing low interest rate regime. Banking
The business will continue to leverage the Navigating beyond the impacts of COVID-19, the prospects for the Banking sector continue to be
bancassurance channel given the high level of promising with NTB uniquely positioned to capitalise on this opportunity. Recent investments and
banking penetration in the country. focus towards strengthening its digital infrastructure, strong customer relationships and flexible
solutions have placed NTB in a unique position to capture the opportunities presented by the
Ensuring the health and safety of employees industry's ongoing digital transformation and strengthen its market positioning.
and all stakeholders, including the agency
force, remain a key priority of the business. The Bank will further augment its digital infrastructure and processes to ensure better customer
Emphasis will also be placed on expense service, innovative solutions and efficiency in operations. The continued expansion and
control and cost optimisation. positioning of 'FriMi' as a lifestyle application and digital bank through the integration of various
lifestyle solutions, new features and enhanced user interface, will remain an area of focus for the
On the Banking front, managing liquidity, loan Bank in its digitisation drive.
growth and margins will be a key priority for
the business. As outlined earlier, a prolonged Investment in upskilling the human capital of the business to thrive in an increasingly digitised
outbreak may result in lacklustre credit industry, driving cost and process efficiencies by leveraging on past investments in automation,
growth on the back of reduced consumer lean process re-engineering and activity-based costing measurement frameworks remain a priority
spending which will adversely impact loan in the medium-term.
growth, although growth may stem from
Stockbroking
liquidity needs of corporate clients. Prolonged
stresses may also result in an increase in non- The Group expects a revival in foreign investor participation in a post pandemic world, which will
performing loans and impairments. contribute to improved activity in the Colombo Stock Exchange. John Keells Stock Brokers (JKSB)
will continue to cultivate foreign tie-ups in order to strengthen its presence amongst foreign
institutional investors. The business will simultaneously work towards expanding its local client
base aimed at local corporates, fund managers and high net-worth individuals.
147
OUTLOOK
Other, including Information The low penetration of BPO services in Sri Lanka and the increasing demand for outsourced
Technology and Plantation services, particularly non-core functions, is expected to augur well for the BPO industry in Sri Lanka.
Services Infomate is uniquely positioned to capitalise on this opportunity, given its strong track record and
business capability in catering to offshore clients from varying geographies and industries. Against
Information Technology this backdrop, the business is envisaged to continue its growth momentum, increasing its market
Immediate to Short-Term share through the acquisition of new clients, while focusing on further diversifying its operations
The outbreak of the COVID-19 pandemic and improving the efficiency of its services through automation and digitisation of processes.
and the resultant restrictions on movement
and social distancing protocols, has Plantation Services
compelled businesses worldwide to adopt Immediate to Short-Term
and implement digital solutions, to an The timely conversion of the traditional tea auctions onto an electronic platform in April 2020
extent never envisaged possible. Such and the continuation of the tea auctions through this platform to-date, will ensure minimal
adoption has also tested the digital posture interruption and enable the tea industry to function seamlessly as it navigates through the current
and efficacy of business continuity and outbreak.
crisis management plans. The business
will leverage on its strategic partnerships Tea Smallholder Factories PLC (TSF) continues to operate its factories, in adherence to stringent
and capabilities to offer smart software health and safety protocols and social distancing measures while placing continuous focus on
solutions, especially in the areas of cloud the health and safety of the employees. The business will also leverage on the learnings and
computing, software as a service (SaaS) and experiences from the previous outbreaks to proactively roll out measures as the situation evolves
automation, whilst concurrently exploiting to ensure minimal disruption to the supply chain. Although it is too premature to ascertain the
potential opportunities for managed services, full impact of the current outbreak, restrictions on inter-provincial travel and increasing cases
outsourcing and offshoring in light of the within the country may create disruptions in the transportation of processed leaf. Despite such
current situation. headwinds, the business expects the industry to remain resilient with steady tea prices and an
improvement in production. However, a potential reduction in oil prices and devaluation of
Medium to Long-Term (Beyond COVID-19) currencies in major tea drinking nations may exert pressure on demand, adversely affecting the
The business expects continued adoption of industry as a whole.
information technology solutions even beyond
the containment of the COVID-19 pandemic The increase in the daily wage of plantation workers to Rs.1,000 from March 2021 will adversely
on the back of the higher adoption of digital affect the industry although many representations are being made by the industry to have a
solutions. To this end, the Group expects to see greater productivity-linked wage increase.
greater traction in the adoption of cloud-based
solutions and services across industries, with Medium to Long-Term (Beyond COVID-19)
emphasis on cloud, SaaS, automation, advanced Global demand for tea is expected to gain traction on the back of an increase in tea drinking
analytics, application modernisation, cyber trends globally and a global recovery fuelled by strengthening currencies in major tea drinking
resilience and platform/ecosystem thinking, nations and steady oil prices. Growing demand for low grown tea from traditional markets in
among others. Data is envisaged to become the Middle East and Russia and new demand from emerging tea drinking countries such as
the core ingredient driving the 'new normal' in Germany and the United States is expected to augur well for Sri Lanka. Adverse and increasingly
terms of driving personalisation across the value unpredictable weather conditions on account of climate change and significant competition
chain and digital transformation will become from other tea-producing nations such as Kenya, India and China remain as key challenges for the
a key imperative for most businesses to stay business. The business will also continue to adopt increased regulations and controls on chemical
relevant and drive innovation. usage in the tea plantation industry to meet maximum residue levels (MRLs).
John Keells IT (JKIT) will leverage on its The strategic priorities for TSF for the medium-term are:
strategic partnerships with SAP, Microsoft
and UiPath, to expand regionally to capture yy Placing emphasis on the quality of its products whilst also diversifying its manufacturing mix to
high-end accounts and increase business meet market trends and mitigate risks.
reach in Sri Lanka, the Middle East and North yy Cost optimisation and improving factory utilisation.
Africa (MENA) and the Asia Pacific (APAC).
The business will also focus on delivering yy Maintaining its reputation as a high-quality producer to the market, while exploring
innovative consultative solutions and services opportunities to cater to high value market segments.
across the four value stacks of 'Core', 'Cloud', yy Continual evaluation of opportunities arising from the emerging Chinese market for Ceylon
'Platforms' and 'Ecosystems', across multiple orthodox black tea.
industries. JKIT will also place emphasis on
building and expanding its capabilities and The Warehousing business will continue to work closely with its stakeholders to maintain and
also look to expand its portfolio of offerings improve relationships while increasing warehouse utilisation. The business will also evaluate
beyond core enterprise resource planning expansion opportunities, based on requirements and market trends.
(ERP), enterprise applications, managed
development centres, thereby expanding its
value proposition and competitive advantage.

STRATEGY, RESOURCE ALLOCATION AND

PORTFOLIO MANAGEMENT
The Strategy, Resource Allocation and Portfolio Management section
aims to provide detailed insights to the manner in which investment
decisions of the Group are made by analysing the performance of the
overall portfolio, the overall strategic direction of the Group and the
means by which capital is allocated for investments.
Due to the unprecedented events over the last two years, the performance of the portfolio has naturally been impacted and therefore
the discussion will focus on other aspects of the portfolio strategy. As stated over the previous few years, the Group has been on an
investment heavy cycle, where significant capital has been deployed in our Group businesses which paves the way for transformative
growth in the future. These investments have continued unabated, demonstrating the Group's 'resilience in investments'.
In managing the Group's portfolio, the Group The Group is of the view that the fundamentals and potential of the industries the Group
places emphasis on identifying and pursuing operates in remain largely unchanged, as the demand drivers underpinning the business
growth prospects that would help achieve the would still be relevant in the medium to long-term, although there may be changes to
Group's vision of 'Building businesses that are operating models in some areas.
leaders in the region' and its medium to long-
term objectives. In this light, businesses adopt a
INSIGHTS
systematic approach to resource allocation and
strategy formulation that is aligned with the core
The Group has been in a capital expenditure cycle in the recent years as it has deployed
values, overall direction and strategies of the
a significant quantum of cash across its businesses to fund the investment pipeline
Group.
to ensure a transformative growth in the years ahead. While these investments had
short-term impacts on performance over the last couple of years on account of related
As evident from the past, the Group strives to
expenses and disruptions, the longer-term benefits of some of these investments are
constantly align its portfolio of businesses with
now translating to significant performance impacts in these businesses, which are
the growth sectors of the economy, both current
not fully visible in the reported results due to the offsetting impacts on account of
and futuristic, and continuously endeavours
disruptions across two consecutive years given the unprecedented macroeconomic
to ensure that capital resources are efficiently
circumstances.
employed in a manner that will expand the reach
of the portfolio, ensure relevance, and give the
Capital expenditure in recent years include investments aimed at ensuring a completed
ability to compete at the relevant levels, both
and refurbished portfolio of Leisure properties, increasing the store footprint of the
locally and internationally. The Group believes the
Supermarket business which has in the last three years doubled to over 120 outlets
current portfolio continues to serve that purpose
and enhancing the capacity and capability in the Frozen Confectionery and Insurance
and that its investments over the last few years
businesses, amongst others. The most significant of such investments, 'Cinnamon Life',
and planned investments in these core areas
is nearing completion with the revenue and profit recognition from the sale of the
reinforce this strategy.
Residential and Office units commencing from the first quarter of 2021/22.
Given the impact to the Group and its businesses

Going forward, from a capital allocation perspective, the strategy of the Group is unlikely
as a result of the COVID-19 pandemic, the
to materially deviate as the focus over the last few years has been on driving a better
preservation of capital resources and its efficient
balance in terms of the capital deployed. These include a greater emphasis on investing
deployment has become more pivotal than before.
in consumer-focused businesses, managing the 'skew' in the quantum of capital
Whilst the recent outbreak of COVID-19 cases in Sri
deployed in the Leisure businesses by focusing on an asset-light investment model and
Lanka has resulted in short-term uncertainty, and
evaluating means to unlocking capital in the business, and the strategy of monetising
although it is too early to ascertain the full scale
the extensive land bank of the Group. Addressing the 'skew' in terms of capital deployed
of this outbreak, the outbreaks in CY2020 in Sri
continues to be a key priority of the Group, although conditions have not been optimum
Lanka and the subsequent recovery post easing of
over the last two years to pursue this strategy. The proposed investment towards
restrictions, have imparted learnings and garnered
the development of the West Container Terminal (WCT) in the Port of Colombo in
experience for the Group in better navigating
partnership with the Adani Group in India and the Sri Lanka Ports Authority will ensure
the ongoing and potential constraints from the
continued long-term exposure to the ports business in the country which augers well for
current outbreak. Careful planning and oversight to
the future of the Group once it materialises.
enable Group businesses to adapt as the situation
evolves, whilst managing liquidity and financing is For a detailed discussion refer the Outlook section - page 134
of pivotal importance and the Group will continue
to capitalise on such opportunities to ensure
continued resilience through the recent outbreak.
149
Following are some of the key strategic structure to ensure an even more synergised productivity and efficiency through the
initiatives pursued across Group businesses approach across the Group's hotels with employment of digital technologies and
in furtherance of achieving its short, medium a view to providing a further enhanced disruptive business models. During the
and long-term objectives. customer value proposition. year under review, the Group's Data and
Advanced Analytics Centre of Excellence
yy Creation of sustainable value is at the yy Group strategy also revolves around
made significant headway with several use
forefront when making operational recruiting, developing and retaining a
cases being rolled out in the Supermarket
decisions. An aspect of Group-wide talented pool of employees. Over the years,
and Insurance businesses. Although it is
strategy focuses on driving growth and the Group has attracted the best and the
premature to fully assess the full impact
value that is consistent, competitive, brightest talent towards building a strong
of these interventions, preliminary results
profitable and responsible. In this regard, team that reflects the diversity of the
are extremely encouraging where these
businesses place emphasis on maximising customers we serve. The Group engages
anticipated benefits have been incorporated
value by augmenting revenue channels, and encourages employees to perform
into future budget plans as well.
increasing market share and exploring to the best of their abilities through a
opportunities by fostering a culture of performance-oriented culture founded on yy Group strategy places significant emphasis
disruptive innovation and digitisation. ethical and transparent behaviour, which, in on minimising environmental impacts
turn, promotes sustainable and profitable through impact analysis and stakeholder
yy Focus is placed on maintaining flexible cost
growth. In executing all plans and strategies engagement. Strategies are governed by a
structures to ensure optimisation of costs
of the business units, talent management comprehensive environmental management
and thereby driving efficiencies and profit
is scrutinised closely and given significant system and Group-wide sustainability goals
maximisation. The Group's emphasis on
prominence. The Group reinforced its Agile which were renewed during the year under
cost optimisation, prudence and agility, has
Working Policy which was augmented to review. All operational decisions consider the
continued to assist businesses in enduring
cater to the post-pandemic 'work from impact on the Group's sustainability goals
through challenging periods. The Group's
home' arrangements, some of which and ensure that all possible actions are being
response to the COVID-19 pandemic is an
are likely to continue based on business taken towards reducing waste and adverse
apt example of this, with various expense
exigencies. The Agile Working Policy will environmental impacts.
control measures being undertaken at
help unlock a talent pool and also provide
different stages of the pandemic, with the yy Focus is also placed on developing life
flexibility to our pool of employees.
objective of preserving cash and managing skills of communities and empowering
its liquidity position. yy Another aspect of Group strategy focuses them in overcoming social, economic and
on re-engineering, process improvement, environmental challenges. The CSR initiatives
yy Given that continued brand development
enterprise risk management and quality of the Group are centrally planned and
is essential in fostering customer loyalty,
management in ensuring that business implemented by the John Keells Foundation.
enhancing business image and establishing
processes and governance checks across
a more customer-centric identity, Group
the Group are efficient, agile, robust and Group businesses continue to adopt a
strategy also focusses on increasing
in line with international best practice. 'Steering Wheel' tool that measures progress
brand equity through a comprehensive
The Group's digitisation drive aimed at on a series of internal business Promises
understanding of its target market, value
identifying emerging and current disruptive that cater to the needs of the Customer,
proposition, internal alignment to the brand
business trends and developing the Community, People, Operations and Finance,
promise and vision. In furtherance of this,
digital quotient (DQ) of individuals and which feeds into a multi-dimensional
'Cinnamon Hotels & Resorts' was strategically
businesses is also believed to increase the approach to strategy formulation.
realigned to create a unified organisational
Given the Holding Company's diversified interests, resource allocation and portfolio management are imperative in creating value to all
stakeholders through evaluation of the Group's fundamentals which are centred on the forms of Capital. Whilst the Group is presented with
opportunities in diverse industries, it continues to follow its four-step, structured methodology indicated in the ensuing section, in evaluating its
portfolio and thereby guiding investment and divestment decisions.
FINANCIAL FILTER GROWTH FILTER STRATEGIC FIT COMPLEXITY FILTER

Cornerstone of the Evaluates the industry Evaluates the long-term competitive Considers factors such
decision criteria based attractiveness and advantage of a business/industry by as sustainability, senior
on the JKH hurdle rate growth potential based closely evaluating the competitive management time and the
on the industry life cycle forces, specific industry/business risk to brand image and
risks, ability to control value drivers reputation in conjunction
and the competencies and critical with the anticipated returns
success factors inherent to the Group
The Project Risk Assessment Committee, a sub-committee of the Board, provides the Board with increased visibility of large-scale new
investments and assists the Board to assess risks associated with significant investments, particularly at the initial stages of discussions, by
providing feedback and suggestions in relation to mitigating risks and structuring arrangements. Intervention is mandatory as per the committee
scope, if the investment cost exceeds a board mandated threshold.

REGULAR ASSESSMENT OF RISK AND REWARD During the year under review, to afford the
In measuring business performance and continuity of operations, all verticals and businesses Group the flexibility and agility to fund its
within each industry group are regularly assessed on key dimensions such as customer orientation, investments in an optimal manner whilst
supplier concentration, bargaining power of both customers and suppliers, JV partner affiliations providing additional support to the Group's
and dependence, cyclicality, regulatory structure, performance against the industry and Sri Lankan liquidity position, the Holding Company secured
economy, procedural, regulatory or technological factors that obstruct or restrict operations and a USD 175 million long-term financing facility
the current and potential competitive landscape, among others. from the International Finance Corporation (IFC)
as outlined in the Capital Management Review
The capital structure for new ventures are stress-tested under various scenarios, which often leads section of this Report. Whilst the entirety of the
to taking proactive measures, particularly in managing potential foreign exchange risks during loan was drawn down during the year under
both the development and operating phases. Further, ongoing projects are regularly tested and review resulting in an increase in debt at the
evaluated in partnership with independent and recognised parties to ensure clear, impartial Holding Company, the loan did not impact net
judgment on matters relating to capital structure, economic implications and key risks. debt since the cash balance was also retained
at a Holding Company level. From a portfolio
management perspective, increased debt
JKH'S HURDLE RATE levels resulting in a higher capital employed
The present hurdle rate of JKH is at 15 per cent which is a function of the weighted average cost is expected to have an impact on ROCE in the
of capital (WACC). The WACC is derived from the Group's cost of equity, cost of debt, target capital immediate-term, with improvement envisaged
structure, tax rates and the value creation premium required over and above the WACC. Whilst post the deployment/use of such funds.
the cost of debt has followed a downward trend, in general, during the period under review, the
hurdle rate has not been revised on the basis that it is a long-term target, and any revision would
be warranted only if the above factors are expected to sustain over the long-term. Over the last few years, the
Group has witnessed a shift in
Even though this hurdle rate is utilised as the initial benchmark rate in evaluating feasibility and the composition of its earnings
opportunity in all projects of the Group, project specific modifiers are also used in order to get a with a greater contribution
holistic view of the project under consideration. As such, a country specific risk modifier would from higher ROCE earning
be applied for investments with a high proportion of foreign currency investment costs and
industry groups such as
operational cash flows. To this end, the modifier would use a project specific cost of debt and
foreign currency denominated equity return benchmark commensurate with the investment,
Consumer Foods, Retail, and
which in turn would be comparatively analysed against projects with similar risk profiles. Financial Services. Looking
beyond the short-term impacts
CONCEPTUALISING PORTFOLIO PERFORMANCE stemming from the COVID-19
The Group aims to strike a balance between optimising immediate portfolio returns against
outbreak, the conscious and
returns in the future. As such, emphasis is placed on both return generating capabilities of the planned strategies of driving
business against its capital employed and the earnings potential of the business or project. This growth in these industry groups
is particularly relevant with projects such as 'Cinnamon Life' which has a long gestation period is expected to contribute
which impacts the short-term portfolio returns during the development phase of the project. The towards an improvement in
Group is conscious of the quantum of capital deployed to businesses, and to this end, places a the ROCE for the Group, whilst
strong emphasis on evaluating projects in a manner which optimises capital efficiency, especially concurrently driving absolute
in capital intensive businesses such as Leisure. In order to manage the effective quantum of capital
earnings growth.
deployed, the Group will continue to explore investment structuring options such as asset-light
investment models for future hotel projects and monetise the land bank of the Group in such a
manner that generates a return from the strategic parcels of land held.
INSIGHTS
Being a portfolio of businesses, the Group has benefited from contributions from different
The significant cash reserves of the
businesses at varying points of time based on their growth cycle and correlation with overall
Company are primarily from the debt
economic growth in the country. Over the last few years, the Group has witnessed a shift in the
drawdown of the USD 175 million
composition of its earnings with a greater contribution from higher ROCE earning industry groups
long-term financing facility from IFC
such as Consumer Foods, Retail, and Financial Services. Looking beyond the short-term impacts
and from the funds earmarked for
stemming from the COVID-19 outbreak, the conscious and planned strategies of driving growth
equity commitments of 'Cinnamon Life'.
in these industry groups is expected to contribute towards an improvement in the ROCE for the
Although the cash balance of the Group
Group, whilst concurrently driving absolute earnings growth.
is currently generating returns below the
Group's hurdle rate, exerting pressure on
Whilst the business outlook on the financial year 2021/22 cannot be fully ascertained at this
Group ROCE, given the unprecedented
point of time given the uncertain and evolving situation, better insights on consumer behaviour
nature of the COVID-19 pandemic, the
and business momentum are expected to aid the business in navigating through the ongoing
presence of adequate cash reserves will
outbreak, in contrast to 2020/21, where businesses faced such unprecedented challenges for the
enable the Group to manage its liquidity
first time.
requirements better.
151
PERFORMANCE OF THE PORTFOLIO units handover along with many other investments such as the supermarket outlet expansion and
The Group continually endeavours to deliver the new impulse ice cream plant coming into fruition, to name a few of the key investments in
value to our stakeholders, particularly the Group. Whilst acknowledging that the performance as depicted in the table is well below the
shareholders. To this end, the Group has target rates, the unprecedented events affecting performance in the last few years has naturally
in place long-term financial goals which resulted in the foremost impact on performance. However, as stated before, the Group believes,
are continually monitored to ensure that the 'resilience in investing' which continued unabated will come to bear in terms of the medium-
the Group is moving progressively towards term performance.
its vision and objectives, although recent
performance has been affected by the effects As seen in the portfolio graph below, a significant portion of capital is deployed in Leisure and
of the intensive capital expenditure cycle 'Cinnamon Life'. Whilst these have resulted in a significant 'drag' on the ROCE of the Group, the
of the Group, the Easter Sunday attacks in commencement of operations of 'Cinnamon Life' will contribute towards a positive ROCE along
2019/20 and the COVID-19 pandemic. with the recovery of Leisure, particularly since the Group is poised to benefit from having its full
complement of hotels available once the 'pent up' demand of global tourism materialises.
Capital employed has significantly increased
as a result of the 'Cinnamon Life' project and LONG-TERM ASPIRATIONS
its gestation period, whilst the long-term
Indicator (%) Goal Achievement
financing facility obtained during the year
from IFC has also contributed to a notable 2020/21 2019/201 2018/19
increase in the capital base, both of which EBIT growth2 >20 (41.3) (25.5) (33.9)
have negative impacts on ROCE. These
EPS growth (fully diluted) >20 (49.3) (35.9) (26.5)
strategic choices, however, have established
a strong platform for future growth and Cash EPS growth (fully diluted) >20 4.5 (24.7) (15.6)
while the Board is cognisant of the effects on Long-term return on capital employed (ROCE) 15 2.1 4.2 6.8
short-term performance, priority was given Long-term return on equity (ROE) 18 2.2 4.5 7.5
to the accretive value creation in the long-
Net debt (cash) to equity3 50 20.0 14.0 1.9
term. The Group is now poised to reap the
benefits from the 'Cinnamon Life' project from 1
Growth rates for 2019/20 have been adjusted for the impact of SLFRS 16 - Leases. The capital employed and equity for
2021/22 onwards, given the revenue and profit 2018/19 has been adjusted in arriving at the average capital employed and equity base, as applicable, for 2019/20.
recognition in lieu of the residential and office 2
EBIT Growth excludes the impact of exchange gains/losses.
3
Excludes lease liabilities.
ROCE (%)
30% Consumer Foods - 21.5
Information Technology - 20.9
Financial Services - 17.3
20% Transportation - 15.1

Retail - 13.5
Hurdle Rate - 15.0
Plantation - 9.8
10%
Property (excluding Cinnamon Life) - 0.0 Sri Lankan Resorts - (11.2)
Cinnamon Life - (0.1) Colombo Hotels - (6.4) Maldivian Resorts - (6.7)
0%
10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290 300
(10%)
(30%) Destination Management - (30.2)
Hotel Management - (168.9)

(180%)
Average effective capital employed (Rs.bn)
Whilst the ensuing section details the high-level impacts to ROCE, for a detailed discussion on the impacts to
EBIT and capital employed, as applicable, refer the Industry Group Review section - page 66

Transportation Property
ROCE = EBIT x Asset x Capital ROCE = EBIT x Asset x Capital
(%) margin turnover structure (%) margin turnover structure
(%) leverage (%) leverage
2020/21 15.1 12.6 1.09 1.10 2020/21 0.0 (0.6) 0.05 1.07
2019/20 18.7 12.5 1.35 1.11 2019/20 1.5 41.1 0.04 1.03
*The ROCE of the Property industry group excludes 'Cinnamon Life'.

The reduction in asset turnover is predominantly attributable to
the decrease in the revenue of the Group's Ports and Shipping and
Bunkering businesses, due to a reduction in volumes on the back of the Given the nature of land banking, the ROCE of the Property industry
COVID-19 pandemic. The Ports and Shipping businesses was impacted group is suppressed below the Group's hurdle rate, although, as
by a shift in the throughput mix as well, given import restrictions in the discussed before, the ROCE in the medium-term will improve with
country. higher revenue recognition in 'Tri-Zen' and continued monetisation of
the land bank.
Consumer Foods
Cinnamon Life
ROCE = EBIT x Asset x Capital During the year, Rs.8.42 billion of cash equity and Rs.17.61 billion of debt
(%) margin turnover structure was infused to 'Cinnamon Life' to finance the development costs of the
(%) leverage project. As at 31 March 2021, the cumulative figures stood at Rs.49.98
2020/21 21.5 14.9 1.05 1.38 billion and Rs.58.86 billion of cash equity and debt, respectively.
2019/20 23.3 15.0 1.12 1.38
The aforementioned cash equity investment at 'Cinnamon Life' excludes
Whilst revenue of the Consumer Foods businesses was impacted by a the land transferred by JKH and its subsidiaries at the inception of the
decline in volumes due to the impact of the COVID-19 pandemic, the project. Note that all project related costs including interest costs,
businesses also recorded an increase in the asset base, resulting in a unless explicitly mentioned, are capitalised in accordance with Sri Lanka
decline in the asset turnover. Accounting Standards (SLFRS/LKAS).
Retail Financial Services
ROCE = EBIT x Asset x Capital ROCE = EBIT x Asset x Capital

(%) margin turnover structure (%) margin turnover structure
(%) leverage (%) leverage
2020/21 13.5 4.7 1.83 1.58 2020/21 17.3 16.1 0.31 3.50
2019/20 16.0 4.9 2.16 1.50 2019/20 14.9 14.0 0.35 3.09
The decrease in asset turnover, which was the main contributor to the Improvement in ROCE was driven by higher EBIT margins in the Banking
decline in the ROCE, was a result of the increase in the asset base due business and the Stockbroking business, as a result of various cost
to the continued expansion of the outlet base and the investments optimisation strategies and efficiency enhancing initiatives.
towards the proposed distribution centre of the Supermarket business
and an increase in inventory and trade and other receivables in the Other, including Information Technology and
Office Automation business in line with higher operational performance. Plantation Services
Lower absorption of fixed costs on the back of a decline in revenue due
ROCE = EBIT x Asset x Capital
to the closure of outlets during the lockdown exacerbated the impact.
(%) margin turnover structure
(%) leverage
Leisure
2020/21 4.9 73.6 0.06 1.04
ROCE = EBIT x Asset x Capital
2019/20 2.5 31.0 0.08 1.04
(%) margin turnover structure
(%) leverage
ROCE of the Information Technology sector decreased to 20.9 per cent
2020/21 (8.2) (136.5) 0.05 1.10 [2019/20: 22.8 per cent] due to a decline in asset turnover as a result
2019/20 (1.1) (5.1) 0.19 1.12 of a decrease in revenue due to the impact of COVID-19. ROCE of the
Plantation Services sector increased to 9.8 per cent [2019/20: negative
The outbreak of the COVID-19 pandemic and the resultant closure of 0.2 per cent] due to an increase in profitability aided by higher tea prices
airports and restrictions on global travel, had an adverse impact across and volumes. The ROCE of the Holding Company was impacted by an
all Leisure businesses. increase in debt mainly on account of the drawdown of the USD 175
million long-term loan from IFC. However, this was partially offset by
Refer the Industry Group Review section for further information - page 66 higher interest income as the full drawdown of the facility was retained
as cash at the Holding Company.
153
Return on Capital Employed Return on Equity

Reported = EBIT x Asset x Capital Reported = Return x Common x Equity
ROCE margin turnover structure ROE on assets earnings Multiplier
(%) (%) leverage (%) (%) leverage
Group 2020/21 2.2 0.8 1.21 2.20
2020/21 2.1 5.5 0.30 1.28 2019/20 4.5 2.4 0.97 1.94
2019/20 4.2 8.6 0.39 1.27
Excluding Leisure
2020/21 5.2 10.9 0.36 1.34
The ROCE of the Holding Company was
2019/20 6.0 10.3 0.44 1.32
impacted by an increase in debt mainly on
account of the drawdown of the USD 175
million long-term loan from IFC.
PORTFOLIO MOVEMENTS
Portfolio movements over the past five years are illustrated below.
Capital employed
(Rs.bn)
450
400
350
300
250
200
150
100
50
0
Transportation Retail Property (including Cinnamon Life) Other, incl. Information

Consumer Foods Leisure Financial Services Technology and Plantation Services

2017/18 2018/19 2019/20 2020/21
Invested Rs.9.41 billion in Invested Rs.6.75 billion in Invested Rs.10.35 billion in Invested Rs.8.42 billion in
Waterfront Properties (Private) Waterfront Properties (Private) Waterfront Properties (Private) Waterfront Properties (Private)
Limited. Limited. Limited. Limited.
JKH was allotted 18,109,079 Invested Rs.164 million in Glennie Invested Rs.95.4 million in Invested Rs.5.98 billion in JK
ordinary non-voting convertible Properties (Private) Limited, to Nations Trust Bank PLC to Land (Private) Limited, increasing
shares in Nations Trust Bank PLC purchase 12.12 perches of land in purchase 1.15 million non-voting the shareholding in Vauxhall
as part of the Rights Issue. The Glennie Street, Colombo 2. shares. Land Developments (Private)
JKH investment amounted to Limited to 86.7 per cent from
Rs.1.45 billion, with the effective 60.0 per cent. Committed to
economic interest of JKH in NTB infuse a further Rs.2.99 billion on
rising to 32.16 per cent. or before 24 September 2021
to fully acquire Vauxhall Land
Developments (Private) Limited.
Invested a total of Rs.6.18 billion Invested Rs.1.09 billion in JK Land KHL invested Rs.466 million Invested Rs.215 million in
in JK Land (Private) Limited. Of (Private) Limited for the purchase in Ceylon Holiday Resorts purchase preference shares in
this, Rs.4.37 billion was utilised of 98.88 perches of land in Tickell Limited for the refurbishment of Saffron Aviation (Private) Limited.
to purchase 334 perches of land Road, Colombo 8. 'Cinnamon Bentota Beach'.
INVESTMENTS
from a subsidiary of CT Holdings

PLC. Rs.1.80 billion was infused for
the development of 'Tri-Zen'.
Increase in JKH's shareholding Invested Rs.1.06 billion in KHL invested Rs.145 million KHL further invested Rs.105
from 50 per cent to 100 per LogiPark International (Private) in Indra Hotels and Resorts million in Indra Hotels and
cent through the acquisition of Limited for the construction of a Kandy (Private) Limited, for the Resorts Kandy (Private) Limited,
11 million shares of Transware multi-use international logistics preliminary construction work of for the construction work of
Logistics (Private) Limited (TWL) centre. 'Cinnamon Red Kandy'. 'Cinnamon Red Kandy'.
for a consideration of Rs.305
million.
Ceylon Cold Stores PLC (CCS) John Keells Hotels PLC (KHL)
invested Rs.989 million in the invested Rs.817 million in Ceylon
Colombo Ice Company (Private) Holiday Resorts Limited and
Limited, to construct a new ice increased its shareholding from
cream production facility in 99.1 per cent to 99.3 per cent.
Seethawaka.
Further to the investment

made in 2017/18, CCS invested
a further Rs.450 million in The
Colombo Ice Company (Private)
Limited.
JKH divested 915,268 ordinary The Group reduced its effective

shares of Union Assurance holding of UA by 2.36 per cent to
DIVESTMENTS
PLC (UA), towards meeting the 90.0 per cent for a consideration
minimum float requirement of of Rs.290 million to fulfil the
the CSE. minimum public holding
requirement on the 'Diri Savi'
Board.
155
SHARE INFORMATION
The following is an overview of the market

conditions which prevailed during the year under
review, both globally and locally. The section
concludes with a discussion on JKH share-related
information.
GLOBAL AND LOCAL MARKET REVIEW

Despite the unprecedented impact of the COVID-19 pandemic on Total number of shares in issue as at 31/03/2021 1,319,663,951
economies globally, financial markets across the globe remained Public shareholding as at 31/03/2021 98.98%
resilient, with most stock markets worldwide recording returns above Stock symbol JKH.N0000
their historical norms as at the end of the calendar year. With the
Newswire codes of the JKH Share
COVID-19 outbreak declared as a pandemic in early March 2020 and the
resultant uncertainties, the first quarter of CY2020 noted a steep decline Bloomberg JKH.SL
in global markets where investors were bracing for a global recession. Dow Jones P.JKH
Proactive interventions by Governments and central banks such as Reuters JKELF.PK
expansionary monetary and fiscal policies to boost economies coupled
Global Depositary Receipts (GDR) balance 1,320,942
with the rapid development of multiple effective vaccinations, reversed
this decline with global stock markets rebounding back to record highs
by end-CY2020.
Indices
To this end, although the MSCI World Index declined by 22 per cent in Value %
the first quarter of CY2020, the index subsequently gained 46 per cent 31 Mar 31 Mar
during the remaining quarters, resulting in a 14 per cent increase during 2021 2020
CY2020. The US stock market followed a similar trend, with the S&P 500
gaining 16 per cent during the year, despite a 20 per cent decline in MSCI
the first quarter. The US equity market rallied on the back of the largest All Country World Index 673.29 442.35 52
Federal Government stimulus to-date, historic support from the Federal All Country World Index
Reserve and expectations for an economic rebound as COVID-19 excluding USA 336.07 229.69 46
vaccines became widely distributed, despite the adverse impact of the World (23 Developed markets) 2,811.70 1,852.73 52
pandemic on unemployment and small businesses. Similar behaviour was USA 3,854.97 2,459.87 57
witnessed elsewhere in the world, with the STOXX Europe 600, China's
Europe 1,905.02 1,341.52 42
Shanghai Composite and Japan's Nikkei 225 recording gains in the last
Europe, Australasia and Far East 2,208.32 1,559.59 42
three quarters of the calendar year, despite a decline in the first quarter.
China's Shanghai Composite and Japan's Nikkei 225 indices gained 13 Emerging Markets 1,316.43 848.58 55
per cent and 16 per cent, respectively, during CY2020, while STOXX Frontier Markets 573.31 423.47 35
Europe 600 declined by 4 per cent. Emerging market equities marginally Peer
outperformed developed markets during this period. The main drivers of SENSEX 49,509.15 29,468.49 68
the market were technology and digital services companies. JKSE 5,985.52 4,538.93 32
STI 3,165.34 2,481.23 28
In line with global and regional markets, both the All Share Price Index
KLSE 1,573.51 1,350.89 16
(ASPI) and the Standard and Poor's Sri Lanka 20 (S&P SL20) Index of the
Colombo Stock Exchange (CSE) exhibited similar trends in CY2020. For Local
the financial year, both indices recorded a steep rise, as evident from the ASPI 7,121.28 4,571.63 56
table alongside. Although market performance was adversely impacted S&P SL20 2,850.12 1,947.42 46
by restrictions on physical movement in lieu of the COVID-19 pandemic
resulting in the closure of the CSE from 20 March 2020 till 11 May 2020, Key Market Indicators
and external pressures stemming from a flight of funds in the first half of
31 Mar 31 Mar %
2020/21, strong domestic participation coupled with the prevailing low
2021 2020
interest rate environment, drove demand towards equities aiding a strong
rebound in equity markets. An increase in investor participation led to the Overall CSE market
average daily turnover increasing by 259 per cent compared to 2019/20. capitalisation (Rs.billion) 3,111.26 2,128.27 46
Total net foreign outflows were recorded at Rs.63.64 billion during the Net foreign inflows/
year compared to Rs.11.06 billion last year, particularly given the multiple (outflows) (Rs.billion) (63.64) (11.06) 475
downgrades in Sri Lanka's sovereign rating. Market price-to-earnings ratio Average daily
(PER) increased to 15.0 times in 2020/21 [2019/20: 8.4 times]. turnover (Rs.million) 2,934.14 817.82 259

Market Information of the Ordinary Shares of the Company

2020/21 2020/21 2019/20
Q4 Q3 Q2 Q1
Share Information
High (Rs.) 187.00 187.00 154.00 138.00 132.00 172.00
Low (Rs.) 79.90 146.25 124.00 104.00 79.90 113.90
Close (Rs.) 148.50 148.50 149.60 134.60 122.50 115.40
Dividend paid per share (Rs.) 1.50 0.50 0.50 0.50 - 3.50
Trading Statistics
Number of transactions 86,930 18,746 14,654 32,604 20,926 22,329
Number of shares traded ('000) 390,995 97,791 89,174 132,712 71,318 332,433
Value of all shares traded (Rs.million) 52,017 15,575 12,422 16,556 7,464 51,311
Average daily turnover (Rs.million) 238 269 200 259 213 223
Percentage of total market turnover (%) 8 5 7 15 14 28
Market capitalisation (Rs.million) 195,970 195,970 197,255 177,477 161,522 152,161
Percentage of total market capitalisation (%) 6.3 6.3 6.9 6.6 6.4 7.1
JKH SHARE The beta of the JKH share as at 31 March 2021 stood at 1.04. The beta
The JKH share increased by 29 per cent to Rs.148.50 as at 31 March is calculated on the daily JKH share movements against movements of
2021 from Rs.115.40 on 31 March 2020. The movement of the JKH Share the ASPI for the five-year period commencing 1 April 2016 to 31 March
against the ASPI is exhibited below. 2021. The compounded annual growth rate (CAGR) of the JKH share over
the 5-year period stood at 2.6 per cent, compared to that of the market
which stood at 3.2 per cent for the same period.
JKH Share Performance vs ASPI (Indexed)
Index No. of shares (mn)
220 15 ISSUED SHARE CAPITAL

200
180
The number of shares in issue by the Company increased marginally to
12
160 1,319,663,951 as at 31 March 2021 from 1,318,550,768 as at 31 March
140 9 2020 due to the exercise of employee share options (ESOPs). Further
120
100
details of the Company's ESOP plans are found in the ensuing section
80 6 of this discussion. The Global Depository Receipts (GDRs) balance in
60 ordinary share equivalent remained at 1,320,942.
40 3
20
0
May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21
0 DIVIDEND
During the year under review, the Company paid three interim dividends
JKH shares traded ASPI (indexed) JKH (indexed)
of Rs.0.50 per share, each, in August and December 2020, and March 2021.
A final dividend for 2020/21 of Rs.0.50 per share was declared to be paid in
JKH High/Low Share Prices per Month June 2021, reflecting the positive momentum of the performance of the
(Rs.) businesses in the fourth quarter of 2020/21, notwithstanding the impacts
200 of the current outbreak on the cash generation capability of the Group's
diverse portfolio of businesses and the continued impacts of the Leisure
180
businesses on the overall performance of the Group.
160
140 Accordingly, the total dividend declared per share for the financial year
2020/21 amounted to Rs.2.00 per share [2019/20: Rs.2.50 per share]. The
120
total dividend paid during the financial year was Rs.1.98 billion [2019/20:
100 Rs.4.61 billion]. The Group payout ratio was at 41 per cent during the year
80
[2019/20: 49 per cent].
May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21
High Low JKH 30-day moving average The Group will follow its dividend policy which
corresponds with growth in profits, whilst ensuring
that the Company maintains adequate funds to
ensure business continuity, particularly given the
prevailing challenging circumstances, and fund its
pipeline of strategic investments.
157
SHARE INFORMATION
Distributions to Shareholders and TOTAL SHAREHOLDER RETURN

Payout Ratio
(Rs.bn) (%)
The total shareholder return (TSR) of the JKH share stood at 30.0 per cent for the period under
review, while the total return index of the S&P SL 20 recorded a return of 55.0 per cent. On a
10 60 cumulative basis, over a five-year holding period, the share inclusive of dividends and warrants
54
40 49 issued, posted a compounded annualised total return of 6.8 per cent.
8 45 50
41
40
6 Total Shareholder Return Market Capitalisation and Enterprise Value
30 (%) (Rs.bn)
4
245
20 50 250
221
40.3
210
39.0
206
2
196
10 40
191
31.7
188
186
7.3 8.3 8.2 4.6 2.0 30
30.0 200
152
0 0
19.7
136
FY17 FY18 FY19 FY20 FY21 20 6.9 150
10 6.5
Dividend paid Dividend payout 10.0 100
0
(10)
50
The Group will follow its dividend policy (20)
which corresponds with growth in profits, (30) (23.8) 0
whilst ensuring that the Company maintains FY17 FY18 FY19 FY20 FY21 FY17 FY18 FY19 FY20 FY21
adequate funds to ensure business continuity,
Annual TSR Cumulative TSR Market capitalisation Enterprise value
particularly given the prevailing challenging
circumstances, and fund its pipeline of Note: Includes the proportionate impact arising from
strategic investments. the ownership of Warrants and Share Repurchase in
2018/19.
EARNINGS PER SHARE

MARKET CAPITALISATION AND ENTERPRISE VALUE
The fully diluted earnings per share (EPS) for
the financial year decreased by 49 per cent to The market capitalisation of the Company increased by 29 per cent to Rs.195.97 billion as at 31
Rs.3.62 per share [2019/20: Rs.7.14] due to a March 2021 [2019/20: Rs.152.16 billion]. As at the financial year end, JKH represented 6.3 per cent of
decrease in total profit attributable to equity the total market capitalisation of the CSE [2019/20: 7.1 per cent].
holders. On a recurring earnings basis, the
diluted EPS decreased to Rs.3.59 in the current The enterprise value of the Group increased by 31 per cent to Rs.244.68 billion as at 31 March 2021
financial year from Rs.7.08 recorded in the [2019/20: Rs.186.24 billion].
previous financial year, thus representing a
decrease of 49 per cent. As at 31 March 2021, JKH had a float adjusted market capitalisation of Rs.193.97 billion and 14,200
public shareholders. Thus, the Company is compliant under option 1 of the minimum threshold
The items affecting profitability are discussed, requirements for the Main Board of the CSE, as per the directive issued in terms of section 13 (c)
in depth, in the Management Discussion and and 13 (cc) of the Securities and Exchange Commission of Sri Lanka Act No.36 of 1987, circulated
Analysis section of this Report. on 16 November 2016.
Price Earnings Ratio Summary Indicators

Index 2020/21 2019/20 2020/21 2019/20 2018/19
JKH 41.0 16.2 Market capitalisation (Rs.billion) 196.0 152.2 205.6

CSE 15.0 8.4 Enterprise value (Rs.billion) 244.7 186.2 210.0
SENSEX 33.7 17.8 EV/EBITDA (times) 15.7 9.2 8.8
KLSE 20.5 17.6 Diluted EPS (Rs.) 3.6 7.1 11.1
JCI 26.0 15.7 PER diluted (times) 41.0 16.2 14.0
STI 42.4 13.7 Price to book (times) 0.9 0.7 1.0
Price/cash earnings (times) 13.2 10.7 10.9
Dividend yield (%) 1.0 3.0 3.8
As at 31 March 2021, JKH
Group dividend payout ratio (%) 41.5 49.0 53.7
had a float adjusted market
Net assets per share (Rs.) 171.4 164.5 154.9
capitalisation of Rs.193.97
TSR (%) 30.0 (23.8) 6.5
billion and 14,200 public
shareholders.

Composition of Shareholders
31 Mar 2021 31 Mar 2020
Number of Number of % Number of Number of %
Shareholders Shares Shareholders Shares
Non-resident:
Institutions 89 485,528,066 36 100 580,679,792 44
Individuals 243 6,952,365 1 230 8,751,833 1
Total Non-resident 332 492,480,431 37 330 589,431,625 45
Resident:
Institutions 692 408,263,803 31 602 322,603,994 24
Individuals* 13,182 418,919,717 32 10,809 406,515,149 31
Total Resident 13,874 827,183,520 63 11,411 729,119,143 55
Total 14,206 1,319,663,951 100 11,741 1,318,550,768 100
* Includes Directors, spouses and connected parties.
Distribution of Shareholders
31 Mar 2021 31 Mar 2020
Number of % Number of % Number of % Number of %
Shareholders Shares Held Shareholders Shares Held
Less than or equal to 1,000 9,178 64 2,086,693 0 7,452 53 1,595,028 0

1,001 to 10,000 3,422 24 12,270,037 1 2,864 20 10,285,225 1
10,001 to 100,000 1,237 9 38,224,468 3 1,094 8 33,149,306 3
100,001 to 1,000,000 256 2 80,702,749 6 224 2 70,765,045 5
Over 1,000,001 113 1 1,186,380,004 90 107 1 1,202,756,164 91
Total 14,206 100 1,319,663,951 100 11,741 83 1,318,550,768 100
Options Available to Executive Directors under the Employee Share Option Scheme
Year of Expiry K Balendra G Cooray
Granted Immediately To be Vested Granted Immediately To be Vested
Shares Vesting Shares Vesting
(Adjusted)* (Adjusted)*
2021/22 300,000 300,000 - 300,000 300,000 -

2022/23 375,000 281,250 93,750 350,000 262,500 87,500
2023/24 450,000 225,000 225,000 430,000 215,000 215,000
2024/25 450,000 112,500 337,500 430,000 107,500 322,500
2025/26 450,000 - 450,000 430,000 - 430,000
Total 2,025,000 918,750 1,106,250 1,940,000 885,000 1,055,000
* Adjusted for share subdivisions.
159
SHARE INFORMATION
Director's Shareholding Executive Director's Shareholding in Group Companies

31 Mar 2021 31 Mar 2020 Number of Shares as at
31 Mar 2021
K Balendra* 10,914,400 10,914,400
K Balendra* G Cooray
G Cooray 207,105 207,105
H Wijayasuriya - - Ceylon Cold Stores PLC 81,904 -
A Omar - - Asian Hotels and Properties PLC - 10,600
N Fonseka - - Trans Asia Hotels PLC - 1,200
A Cabraal 45,137 45,137 *Includes shareholding of spouse.

P Perera - -
*Includes shareholding of spouse.
Note: There were no share dealings by the Executive Directors to be reported for John
Keells Holdings PLC, for the period between 1 April 2020 to 31 March 2021. Therefore,
there has been no requirement to maintain an interest register for this period.
Top Twenty Shareholders of the Company

31 Mar 2021 31 Mar 2020
Number of % Number of %
Shares Shares
Mr S E Captain 150,769,641 11.42 153,211,107 11.62

Citigroup Global Markets Limited Agency Trading Prop Securities A/C 141,854,717 10.75 141,854,717 10.76
Melstacorp PLC 128,917,111 9.77 128,917,111 9.78
Paints and General Industries Limited 114,977,303 8.71 93,787,615 7.11
Schroder International Selection Fund 42,475,806 3.22 42,475,806 3.22
HWIC Asia Fund 39,250,982 2.97 39,250,982 2.98
Mr R S Captain 35,544,282 2.69 35,733,994 2.71
Norges Bank Account 2 31,706,807 2.40 28,394,516 2.15
Aberdeen Standard Asia Focus PLC 23,873,572 1.81 22,693,572 1.72
Mr Kandiah Balendra 19,511,476 1.48 19,511,476 1.48
Employees Trust Fund Board 18,709,833 1.42 18,690,918 1.42
Fidelity Fund - Pacific 17,880,904 1.35 19,060,108 1.45
Mrs C S De Fonseka 16,952,586 1.28 13,668,417 1.04
Mrs S A J De Fonseka 15,204,230 1.15 13,122,826 1.00
Edgbaston Asian Equity Trust 14,809,382 1.12 29,849,703 2.26
Chemanex PLC 11,417,835 0.87 5,250,569 0.40
LF Ruffer Investment Funds: LF Ruffer Pacific and Emerging Markets Fund 11,297,899 0.86 11,297,899 0.86
Mr K N J Balendra 10,907,628 0.83 10,907,628 0.83
Schroder Asian Growth Fund 10,328,047 0.78 13,164,018 1.00
Employee's Provident Fund 10,159,322 0.77 10,159,322 0.77

Employee Share Option Plan as at 31 March 2021
Date of Employee Shares Expiry Option Shares Exercised Cancelled2 Outstanding
Grant Category Granted Date Grant Adjusted2 Due to Due to Total Vested Unvested End/
Price (Rs.) Resignations Performance Current
Price2 (Rs.)
Group Highlights
PLAN 9 15.08.2016 9,948,581 14.08.2021 142.83 9,948,581 1,254,709 1,214,787 194,161 7,284,924 7,284,924 142.83
3 1
Award 1 GEC 2,625,000 2,850,000 600,000 2,250,000 2,250,000
Other
Executives 7,323,581 7,098,581 654,709 1,214,787 194,161 5,034,924 5,034,924
PLAN 9 03.07.2017 10,402,204 02.07.2022 173.25 10,402,204 1,204,397 194,578 9,003,229 7,522,807 1,480,422 173.25
4 1
Award 2 GEC 2,865,000 3,090,000 3,090,000 2,852,500 237,500
Other
Executives 7,537,204 7,312,204 1,204,397 194,578 5,913,229 4,670,307 1,242,922
Management Discussion & Analysis
PLAN 9 22.06.2018 10,381,395 21.06.2023 154.10 10,381,395 27,798 1,074,941 192,016 9,086,640 5,715,915 3,370,725 154.10
5 1
Award 3 GEC 2,615,000 2,970,000 2,970,000 2,352,500 617,500
Other
Executives 7,766,395 7,411,395 27,798 1,074,941 192,016 6,116,640 3,363,415 2,753,225
Governance
PLAN 10 01.07.2019 6,568,000 30.06.2024 136.97 6,568,000 32,500 268,000 122,250 6,145,250 2,194,250 3,951,000 136.97
Award 16 GEC1 2,460,000 2,460,000 2,460,000 1,140,000 1,320,000
Other
Executives 4,108,000 4,108,000 32,500 268,000 122,250 3,685,250 1,054,250 2,631,000
PLAN 10 19.10.2020 6,557,100 30.06.2025 132.86 6,557,100 30,000 6,527,100 431,700 6,095,400 132.86
7 1
Award 2 GEC 2,230,000 2,230,000 2,230,000 350,000 1,880,000
Financial Statements
Other
Executives 4,327,100 4,327,100 30,000 4,297,100 81,700 4,215,400
Total 50,638,562 52,676,487 1,576,470 4,915,020 828,031 38,047,143 23,149,596 14,897,547
1 GEC comprises of the Executive Directors and Presidents.

2 Adjusted for Bonus Issues/Right Issues/Sub-divisions.
3 Plan 9 (Award 1) - 100% of the options had vested as at 31 March 2021.
7 Plan 10 (Award 2) - None of the options had vested as at 31 March 2021 with the exception of retirees.
Supplementary Information
161
SHARE INFORMATION
Share Capital GDR History (in terms of ordinary shares, million)

Year ended 31 Mar Number of Shares in Year ended Opening Issued* Converted/ Closing
Issue (million) 31 Mar Balance Repurchased Balance
2011 629.69 2011 0.98 - 0.03 0.95

2012 844.12 2012 0.95 0.32 0.08 1.19
2013 857.24 2013 1.19 - 0.06 1.13
2014 990.29 2014 1.13 - 0.01 1.12
2015 997.49 2015 1.12 - - 1.12
2016 1,189.40 2016 1.12 - - 1.28
2017 1,387.47 2017 1.12 0.2 - 1.32
2018 1,387.53 2018 1.32 - - 1.32
2019 1,318.17 2019 1.32 - - 1.32
2020 1,318.55 2020 1.32 - - 1.32
2021 1,319.66 2021 1.32 - - 1.32
1 GDR is equivalent to 2 ordinary shares.

* First issued in 1994/95 and subsequently increased along with bonus issues and subdivision
of shares.
Dividends History of Scrip Issues, Rights and Repurchases

Year ended 31 Mar DPS* (Rs.) Dividends Year Issue Basis Number Ex-date Cash
(Rs.000) ended of Shares Inflow/
31 Mar (million) (Outflow)
2011 3.00 1,868,707
(Rs.billion)
2012 3.00 2,313,519
2012 Subdivision 4:3 210 30-Jun-2011 N/A
2013 3.50 2,982,421
2013 Rights @ Rs.175* 2:13 132 3-Oct-2013 23.1
2014 3.50 3,266,718
2015 3.50 3,475,947
2016 7.00 8,037,790
2019 Repurchase @
2017 5.50 7,280,497
Rs.160 1:20 69 11-Jan-2019 (11.1)
2018 6.00 8,324,983
* Unadjusted prices.
2019 5.00 8,186,450
2020 2.50 4,614,133
2021 2.00 1,978,317
*Dividend declared per share.
2020/21 Financial Calendar 2021/22 Financial Calendar

Date Date
Three months ended 30 June 2020 29-Jul-2020 Three months ended 30 June 2021 On or before 28 July 2021
Six months ended 30 September 2020 5-Nov-2020 Six months ended 30 September 2021 On or before 2 November 2021
Nine months ended 31 December 2020 27-Jan-2021 Nine months ended 31 December 2021 On or before 26 January 2022
Annual Report 2020/21 24-May-2021 Annual Report 2021/22 On or before 25 May 2022
42 Annual General Meeting
nd
25-Jun-2021 43 Annual General Meeting
rd
On or before 24 June 2022
First interim dividend paid on 28-Aug-2020
Second interim dividend paid on 7-Dec-2020
Third interim dividend paid on 2-Mar-2021
Final dividend proposed to be paid on 25-Jun-2021

AGILE
GOVERNANCE
165 Corporate Governance Commentary  181 Sustainability Integration, Stakeholder Engagement and Materiality
184 Risks, Opportunities and Internal Controls
163
In furtherance of Group's sustainability and digitisation
efforts, coupled with the need to strike a balance
between the principles of conciseness and completeness
in Integrated Reporting, the Group has used a variety
of reporting formats to meet diverse stakeholder
requirements. Whilst the section that ensues discusses the
key highlights for the year under review and applicable
disclosures, the Corporate Website entails a detailed and
comprehensive discussion of the below sections.
Corporate Governance Commentary

Entails a discussion of the Group's corporate governance framework, which endeavours
to create an enabling environment for growth in a structured, predictable and sustainable
manner.
Sustainability Integration, Stakeholder Engagement and Materiality

Provides an overview of the Group's approach and framework towards sustainable
development and long-term value creation.
Risks, Opportunities and Internal Controls

Includes a discussion of the key risks faced by the Group. The section also entails an overview
of the Group's Enterprise Risk Management framework.

CORPORATE GOVERNANCE COMMENTARY
The Group's robust and comprehensive corporate governance framework,

endeavours to create an enabling environment for growth in a structured,
predictable and sustainable manner. The Group's corporate governance philosophy
is institutionalised across all its business units, and it is this philosophy that has
continuously created value for all its stakeholders, notwithstanding the external
environment and macro conditions.
In furtherance of Group's sustainability

and digitisation efforts, coupled with the
need to strike a balance between the COMPLIANCE SUMMARY
principles of conciseness and completeness
in Integrated Reporting, the Group has Regulatory Benchmarks
used a variety of reporting formats to meet
Standard / Principle / Code Adherence
diverse stakeholder requirements. Whilst
the section that ensues discusses the The Companies Act No.7 of 2007 and regulations Mandatory provisions - fully compliant
key highlights for the year under review Listing Rules of the Colombo Stock Exchange (CSE)
and the mandatory disclosures required
Securities and Exchange Commission of Sri Lanka Act
under various regulatory frameworks, the
No. 36 of 1987, including directives and circulars
Corporate Website entails a detailed and
comprehensive discussion of the Group's Code of Best Practices on Related Party Transactions
Corporate Governance Framework. (2013) advocated by the Securities and Exchange
Commission of Sri Lanka (SEC)
Code of Best Practice on Corporate Governance Voluntary provisions - fully compliant
For a detailed Corporate (2013) jointly advocated by the SEC and the Institute
Governance Commentary
of Chartered Accountants of Sri Lanka (CA Sri Lanka)
www.keells.com
Code of Best Practice on Corporate Governance Voluntary provisions – compliant with
(2017) issued by CA Sri Lanka almost the full 2017 Code, to the extent
The Group's framework has its own set of of business exigency and as required by
internal policies processes and structures aimed the John Keells Group
at meeting accepted best practice, in addition
to the 'triggers' which ensure compliance Key Internal Policies
with mandatory regulatory requirements. This yy Articles of Association of the Company yy Policy on grievance handling
framework is regularly reviewed and updated yy Recruitment and selection policies yy Policies on anti-fraud, anti-corruption
to reflect global best practice, evolving and anti- money laundering and
yy Learning and development policies
regulations, and dynamic stakeholder needs, countering the financing of terrorism
yy Policies on equal opportunities, non-
while maintaining its foundational principles
discrimination, career management and yy Policy on communications and ethical
of accountability, participation, integrity and
promotions advertising
transparency.
yy Rewards and recognition policy yy Ombudsperson policy
yy Leave, flexi-hours, teleworking and agile yy Group accounting procedures and
KEY GOVERNANCE HIGHLIGHTS
working policies including health and policies
yy Given the unprecedented challenges safety enhancements and protocols in yy Policies on enterprise risk management
and operating conditions arising from light of the COVID-19 pandemic yy Policies on fund management and
the COVID-19 pandemic, in March 2020,
yy Code of conduct which also includes foreign exchange risk mitigation
the Group evaluated the resilience of
policies on gifts, entertainment, yy IT policies and procedures, including
its businesses under multiple scenarios,
facilitation payments, proprietary and data protection, classification and
including extreme operating conditions. The
confidential information security
businesses continued to proactively evaluate
yy Gender policy yy Group environmental and economic
their operational performance and financial
health during the year under review with yy Policy against sexual harassment policies
many measures implemented from March yy Policies on forced, compulsory and child yy Whistleblower policy
2020 onwards, including the following. labour and Child Protection adopted by yy Policies on energy, emissions, water and
the Group waste management
yy Adopted weekly dashboards, which
yy Disciplinary procedure yy Policies on products and services
cover financial and non-financial KPIs
and revised targets, including monitoring
of weekly cash and collections targets.
165
yy Established 'cash war rooms' and 'spend control towers' to critically review each yy The integrated fraud deterrent and investigation
spend item, prioritise payments, and impose clear reporting metrics. Although such framework, which was initiated with the
initiatives were institutionalised primarily in response to the COVID-19 pandemic, the aim of driving and delivering continuous
Group will continue to implement select measures to ensure an agile, efficient and improvements of its assurance related initiatives,
productive business model. ran its first full cycle of operations during the
yy A freeze on all non-essential capital expenditure. year under review. As envisaged, the framework
yy Enforced stringent expense control measures, including a reduction in executive staff integrated the management of all aspects of
remuneration ranging from 5 to 60 per cent across the Group. Full remuneration was fraud and stakeholder assurance, reinforced
reinstated from July 2020 onwards, in tandem with the recovery in performance. uniformity across common processes in matters
yy Group companies applied for relief measures, where relevant, extended by the relating to fraud and employed a data-driven
Government and Central Bank which eased the financial position further. approach to the continuous assessment
of control efficacy while enabling better
yy While the Group had a strong cash position and availability of banking facilities at the monitoring and refining audit trails.
onset of the COVID-19 pandemic, continued focus was placed on ensuring balance sheet
strength to support the investment pipeline of the Group. In June 2020, JKH entered into a yy 'Cinnamon Hotels & Resorts' was strategically
ten-year financing agreement with the International Finance Corporation (IFC) for USD 175 realigned to create a unified organisational
million to support funding of the Holding Company's investment pipeline, marking IFC's structure to ensure an even more focused
largest investment to date in Sri Lanka. leadership and synergised approach across
yy Despite the increase in debt on account of the drawdown of this facility, it is noted the Group's hotels. The revised structure
that there was no impact on net debt as at 31 March 2021 since the cash balance was encompasses a holistic approach to the
also retained at the Holding Company level. portfolio of hotels as opposed to the previous
yy During the year under review, the Group entered into an interest rate hedge for USD separate verticals of City and Resorts – in Sri
100 million of the USD 175 million long-term financial facility as a prudent measure Lanka and the Maldives.
to mitigate the Group's exposure to interest rate fluctuations. In April 2021, the Group
entered into a further hedge for USD 57 million of the remaining exposure of USD 75 Leisure industry group review - page 96
million of the IFC loan.
yy Independence of the Group's whistle-blower
yy The Group introduced an improved and augmented Agile Working Policy with the intention
channels was maintained by the appointment
of encouraging and unlocking new talent pools and adopting new ways of working,
of a new Ombudsperson effective 1 December
particularly in adapting to the evolving and dynamic environment. Whilst this policy facilitates
2020. This individual is an attorney-at-law by
current working arrangements with greater clarity, the primary purpose of this policy is to
profession.
ensure a greater degree of employee involvement and flexibility in work arrangements, which
will help increase retention and motivation of existing employees while expanding the talent yy Given the faster than anticipated recovery
pool and enabling greater participation of women in the workforce. momentum in business activity and the
generation of cash profits by the Group, during
yy With the onset of the COVID-19 pandemic, the Group transitioned to 'work from home'
the year under review, the Board declared
arrangements, where possible. The Group's robust technology and digital platforms
a first, second and third interim dividend of
in place at the time enabled a seamless transfer with minimal impact on business
Rs.0.50 per share each in July 2020, November
operations. In order to further strengthen the IT frameworks in place the Group
2020 and January 2021, respectively. A final
continued with its migration to cloud-based identity management, consolidated the
dividend for 2020/21 of Rs.0.50 per share was
Security Operations Centre protocols, augmented data classification and management
declared to be paid in June 2021, reflecting the
while migrating applications to the cloud and adopting digital platforms.
positive momentum of the performance of the
yy To amplify the Group's emphasis on creating an inclusive, diverse and equitable businesses in the fourth quarter of 2020/21,
work environment, the Group's first Diversity, Equity and Inclusion (DE&I) programme notwithstanding the impacts of the current
was established with the aim of increasing female participation in the workforce by outbreak on the cash generation capability of
implementing identified initiatives such as gender goals, employer supported childcare the Group's diverse portfolio of businesses and
solutions, change agent networks and training and development. Some key initiatives in the continued impacts of the Leisure businesses
this regard included extension of maternity and paternity leave, introduction of adoption on the overall performance of the Group. The
leave and institution of a Gender Policy. The Group also established a goal of increasing staggered payments were reflective of the
women participation up to 40 per cent by the end of 2025/26 [2020/21: 30 per cent], as a cognisance of the Board of the potential for
first step towards achieving gender parity in the employee cadre. an uncertain business environment due to
the pandemic, although improved business
yy The Group embarked on a journey of strengthening its internal audit and process
performance paved the way to continue with
review framework by further augmenting, through automation, its holistic approach to
the declaration of dividends as witnessed.
conducting internal audits and process reviews. This framework is expected to encourage
auditors to report on value added recommendations, based on independent assessments
and their knowledge of leading industry best practice and access to global knowledge
bases. It will also help ascertain the degree of alignment between process controls and IT
functional facilitation of these processes, expand its database of known types of fraud and
maintain a central repository of data sets to undertake retrospective forensic data analysis
and to steer audit scoping going forward.

THE CORPORATE GOVERNANCE SYSTEM

The diagram below illustrates the key components of the Corporate Governance System of the John Keells Group. It depicts the internal governance
structure, from the Board of Directors cascading down to employee level, the integrated governance systems and procedures within the Group, the
Assurance Mechanisms in place and the various regulatory frameworks the Group is compliant with from a Governance standpoint.
A detailed discussion of each of the below components is

found on the corporate website: www.keells.com/governance
INTERNAL GOVERNANCE INTEGRATED ASSURANCE REGULATORY

LEVEL STRUCTURE GOVERNANCE MECHANISMS MECHANISMS
Board of Directors and Integrated Governance
SeniorManagement Committees Systems and Procedures
Companies Act No. 7 of 2007

Strategy Formulation
Human Resources JKH Code of Mandatory compliance
and Decision-Making
and Compensation Conduct
Committee Process
Related Party Listing Rules of the Colombo

Audit
Transactions Stock Exchange (CSE)
Committee
Review Board of Senior Mandatory compliance
Committee Directors Human Resource
Group Independent
Governance
Director
Project Risk Securities and Exchange
Nominations Commission of Sri Lanka (SEC)
Assessment
Committee Act No. 36 of 1987, including
Committee
directives and circulars
Integrated Risk Board Mandatory compliance
Management Committee
Code of Best Practice on

Chairman-CEO
Related Party Transactions
Group + (2013) advocated by SEC
Industry / Employee Mandatory compliance
IT Governance
Function Participation
Group Executive Committee (GEC)
The Code of Best Practice on

Corporate Governance (2013)
Group Operating Committee (GOC)
Industry / Internal as published by the Securities
Function Tax Governance and Exchange Commission
Control
and the Institute of Chartered
Group Management Committee (GMC) Accountants, Sri Lanka
(CA Sri Lanka)
Stakeholder Voluntary compliance
Sector /
Management and
Function / Sector Committee Ombudsperson
Effective
Sub-sector
Communication The Code of Best Practice on
Corporate Governance (2017)
issued by CA Sri Lanka
Management Committee
Business / Voluntary compliance with almost
Function / Sustainability External the full 2017 Code, to the extent of
BU / Governance Assurance business exigency and as required
by the John Keells Group
Department Employee Empowerment
yy All 5 Board Sub-Committees are chaired by Independent Directors appointed by the Board.
yy The Chairman-CEO is present at all Human Resources and Compensation Committee meetings unless the Chairman-CEO's performance assessment or remuneration
is under discussion. The Deputy Chairman/Group Finance Director is invited as necessary.
yy Audit Committee meetings are attended by the Chairman-CEO and the Deputy Chairman/Group Finance Director. The Head of Group Business Process Review,
External Auditors and the Group Financial Controller are regular attendees.
yy The GOC acts as the binding agent to the various businesses within the Group towards identifying and extracting Group synergies.
yy Due to space constraints only the key components are depicted in the diagrams.
167
BOARD OF DIRECTORS
Board Composition
As at 24 May 2021, the Board comprised of 7 Directors, with 5 of them being Non-Executive Independent Directors.
Profiles of Board of Directors
KRISHAN BALENDRA GIHAN COORAY AMAL CABRAAL

Chairman N P ED Deputy Chairman / P ED Non-Executive Director A H R
Group Finance Director
Krishan Balendra is the Chairman of John Keells Gihan Cooray is the Deputy Chairman/Group Amal Cabraal is presently the Chairman of
Holdings PLC. He is a Director of the Ceylon Finance Director and has overall responsibility Ceylon Beverage Holdings PLC, Lion Brewery
Chamber of Commerce and the Hon. Consul for the Group's Finance and Accounting, (Ceylon) PLC, CIC Feeds Group and Silvermill
General of the Republic of Poland in Sri Lanka. Taxation, Corporate Finance and Strategy, Investment Holdings (Private) Limited. He is
He is a former Chairman of Nations Trust Bank Treasury, Information Technology function a former Chairman and CEO of Unilever Sri
and the Colombo Stock Exchange. Krishan and John Keells Research. He is the Chairman Lanka and has over 4 decades of business
started his career at UBS Warburg, Hong Kong, of Nations Trust Bank PLC. Gihan holds an experience in general management, marketing
in investment banking, focusing primarily on MBA from the Jesse H. Jones Graduate School and sales in Sri Lanka and overseas. He is also
of Management at Rice University, Houston, the Vice-Chairman of Sunshine Holdings PLC, a
equity capital markets. He joined JKH in 2002.
Texas. He is a Fellow member of the Chartered Non-Executive Director of Hatton National Bank
Krishan holds a law degree (LLB) from the
Institute of Management Accountants, UK, and a business advisor to a number of leading
University of London and an MBA from INSEAD.
a certified management accountant of the companies. He is a committee member of the
Institute of Certified Management Accountants, Ceylon Chamber of Commerce and serves on
Australia and has a Diploma in Marketing from the Management Committee of the Mercantile
the Chartered Institute of Marketing, UK. He Services Provident Society. A Marketer by
serves as a committee member of The Ceylon profession and a Fellow of the Chartered
Chamber of Commerce. Institute of Marketing - UK, he holds an MBA
from the University of Colombo and is an
executive education alumnus of INSEAD-France.
NIHAL FONSEKA ASHROFF OMAR PREMILA PERERA

Non-Executive Director A R SID Non-Executive Director H N Non-Executive Director A N P R
Nihal Fonseka is a career banker and served as Group Chief Executive Officer of Brandix Premila Perera was appointed to the Board
the Chief Executive Officer Director of DFCC Apparel Limited, Ashroff Omar, has been of the Company with effect from 1 July
Bank from 2000 until his retirement in 2013. He instrumental in redefining the Sri Lankan 2014 as an Independent Non-Executive
is currently a Chairman of Phoenix Industries Apparel industry for over four decades. Ashroff Director. Premila Perera, formerly a Partner,
Limited, Non-Executive Director and Chairman of spearheads a company that comprises of KPMG in Sri Lanka, also served as the Global
the Investment Committee of Phoenix Ventures manufacturing and product development Firms Regional Tax Director for ASPAC in
Limited and Non-Executive Director and Chairman facilities, offering end-to-end solutions from 2000/01, as a member of the Global Task
of the Group Audit Committee of Brandix Lanka Tokyo to the US, including UK, Cambodia, Haiti, force commissioned in 1998, to advise
Limited. He was a member of the Monetary Board Sri Lanka, India and Bangladesh for some of the International Board of KPMG on future
of the Central Bank of Sri Lanka from 2016 to the world's most renowned brands, with a directions in determining long-term strategic
2020 and from 2011 until recently the President commitment to offering 'Inspired Solutions' to plans, and faculty of the KPMG International
of the Sri Lanka National Advisory Council of the its clientele. He is also credited with pioneering Tax Business School. She also served a period
Chartered Institute of Securities and Investments, environmentally friendly apparel manufacture of secondment with the US Firm's National
UK . Prior to joining the DFCC Bank, he was the in the world and establishing the world's first Tax Office in Washington DC, and was a
Deputy Chief Executive of HSBC Sri Lanka. He is a LEED platinum manufacturing facility for eco- participant at the KPMG-INSEAD International
past Chairman of the Colombo Stock Exchange friendly manufacture. His extensive experience Banking School programme. She is a Fellow of
and the Association of Development Financing and ability to think beyond the norm has the Institute of Chartered Accountants of Sri
Institutions in Asia and the Pacific (ADFIAP). He has secured him positions in the Boards of some Lanka. She served as an Independent Director
also served as a Director of the Employees' Trust of Sri Lanka's most respected corporates. He and Chairperson of the Audit and Related
Fund Board and as a member of the Presidential is also the Founder Chair of the Joint Apparel Party Transaction Committees of Ceylon
Commission on Taxation (2009), National Association Forum (JAAF), the apex body of Tobacco Company PLC until October 2017 and
Procurement Commission and Strategic Enterprise the Sri Lanka Apparel industry. as a Non-Executive Director of Holcim (Lanka)
Management Agency (SEMA). He holds a B.Sc Limited until August 2016.
from the University of Ceylon, Colombo, is a Fellow
of the Institute of Financial Studies, (FIB) UK and
is a Honorary Fellow of the Chartered Institute of
Securities and Investments, FCSI (Hon), UK.

Managing Conflicts of Interests and Ensuring Independence

DR. HANS WIJAYASURIYA
The Group takes necessary steps to ensure that Directors avoid situations in which they have, or
Non-Executive Director H N P could have, a direct or indirect interest which conflicts with, or might possibly conflict with, the
interests of the Group.
In his role as the Chief Executive Officer
– Telecommunications Business, Dr. In order to avoid such potential conflicts or biases, the Directors make a general disclosure of
Hans Wijayasuriya heads the pan-region interests, as illustrated below, at appointment, at the beginning of every financial year and during
the year as required. Such potential conflicts are reviewed by the Board from time to time to
Telecommunications Operations of the Axiata
ensure the integrity of the Board's independence. Details of companies in which Board members
Group Bhd., spanning the markets of Malaysia,
hold Board or Board Committee membership are available with the Company Secretary for
Indonesia, Bangladesh, Nepal, Sri Lanka and
inspection by shareholders, on request.
Cambodia. Axiata is Asia's second largest
Telecommunications Group. Up to the year Prior to Once During Board
2016, Dr. Wijayasuriya functioned as the Group Appointment Appointed Meetings
Chief Executive of Dialog Axiata PLC (Dialog),
yy Nominees are Directors obtain Board Directors who have an
Sri Lanka's leading multi-play connectivity
requested to make clearance prior to: interest in a matter under
provider, and one of the highest valued
known their various yy Accepting a new discussion:
companies on the Colombo Stock Exchange. In
interests. position. yy Excuse themselves
the year 2016, Dr. Wijayasuriya was honoured
by the GSM Association as the first recipient yy Engaging in any from deliberations on
of the 'Outstanding Contribution to the Asian transaction that could the subject matter.
Mobile Industry' Award. Dr. Wijayasuriya is create or potentially yy Abstain from voting
a past Chairman of GSM Asia Pacific – the create a conflict of on the subject matter
regional interest group of the GSM Association. interest. (abstentation from
He was also named 'Sri Lankan of the Year' by decisions is duly
All NEDs are required minuted).
Sri Lanka's premier business journal, LMD in
to notify the Chairman-
2008. Dr. Wijayasuriya is currently the Chairman
CEO of any changes
of the Ceylon Chamber of Commerce, Sri
to their current Board
Lanka's premier business chamber. During the
representations or interests
period 2012-14, Dr. Wijayasuriya also functioned
and a new declaration is
as the founding CEO of Axiata Digital Services –
made annually.
the Group-wide Digital Services Business of the
Axiata Group. Dr Wijayasuriya is an alumnus of
the University of Cambridge UK, and obtained The independence of all its Non-Executive Directors was reviewed on the basis of criteria
his PhD from the University of Bristol UK. A summarised below:
Chartered Engineer and Fellow of the Institute
Criteria for Defining Independence Status of Conformity of NEDs
of Engineering Technology UK, Dr. Wijayasuriya
also holds an MBA from the University of Shareholding carrying not less than 10 per cent of None of the individual EDs' or NED/IDs'
Warwick. voting rights shareholdings exceed 1 per cent.
Director of another company* None of the NED/IDs are Directors of
another related party company, as defined.
Income/non-cash benefit equivalent to 20 per cent of NED/ID income/cash benefits are
the Director's income less than 20 per cent of an individual
Director's income.
Employment at JKH and/or material business None of the NED/IDs are employed or
relationship with JKH, currently or in the two years have been employed at JKH.
immediately preceding appointment as Director
Close family member is a Director, CEO or a Key No family member of the EDs or NED/
Management Personnel IDs is a Director or CEO of a related party
company.
Board Sub-Committees Has served on the Board continuously for a period exceeding No NED has served on the Board for
A Audit Committee nine years from the date of the first appointment more than nine years.
H Human Resources and Compensation Is employed, has a material business relationship and/ None of the NED/IDs are employed,
Committee or significant shareholding in other companies*. Entails have a material business relationship or
N Nominations Committee other companies that have significant shareholding in a significant shareholding of another
JKH and/or JKH has a business connection with related party company as defined.
P Project Risk Assessment Committee
R Related Party Transactions Review Committee * Other companies in which a majority of the other Directors of the listed company are employed, or are Directors or
have a significant shareholding or have a material business relationship.
ED Refer Group Directory for directorships held by
Executive Directors in other Group companies No Non-Executive Independent Director has a conflict of interest as per the criteria for
SID Senior Independent Director independence outlined above.
169
Board Meetings
During the financial year under review, there were 9 Board meetings. All pre-scheduled Board meetings are generally preceded by a Pre-Board
meeting, which is usually held on the day prior to the formal Board Meeting. In addition to these Pre-Board meetings, the Board of Directors
communicate, as appropriate, when issues of strategic importance requiring extensive discussions arise. Considering the unprecedented impacts of
the pandemic on Group businesses, the Board met more frequently than usual to discuss matters in a timely manner given the volatile and dynamic
situation, enabling greater deliberation and prompt decision-making required in these circumstances.
The attendance at the Board meetings held during the financial year 2020/21 is given below:
Name 6/Apr/20* 14/May/20 21/May/20 29/July/20 7/Sep/20 30/Sep/20 5/Nov/20 27/Jan/21 26/Feb/21 Eligibility Attended
K Balendra          9 9
G Cooray          9 9
N Fonseka          9 9
A Cabraal          9 9
P Perera          9 9
H Wijayasuriya          9 9
A Omar          9 9
*Supplemental Extraordinary Board meeting to the Extraordinary Board meeting held on 31 March 2020, to discuss the impacts and action plan for the Group on the back of the
COVID-19 pandemic.
Board Sub-Committees
The Board has delegated some of its functions to Board Sub-Committees, while retaining final decision rights. Members of these Sub-Committees
focus on their designated areas of responsibility and impart knowledge and oversight in areas where they have greater expertise.
The five Board Sub-Committees are as follows:

i. Audit Committee
ii. Human Resources and Compensation Committee
iii. Nominations Committee
iv. Related Party Transactions Review Committee
v. Project Risk Assessment Committee
The Board Sub-Committees comprise predominantly of Independent Non-Executive Directors. The membership of the five Board Sub-Committees is
as follows;
Board Sub-Committee membership Audit Human Nominations Related Party Project Risk
as at 31 March 2021 Committee Resources and Committee Transactions Assessment
Compensation Review Committee
Committee Committee
Executive
K Balendra – Chairman-CEO
G Cooray – Deputy Chairman/Group Finance Director
Senior Independent Non-Executive
N Fonseka
Independent Non-Executive
A Cabraal
A Omar
P Perera
H Wijayasuriya
Committee Member
Committee Chair

Audit Committee
The Head of the Group BPR division
No of meetings - 06
served as the Secretary to the Audit
Committee.
COMPOSITION The Audit Committee met six times during
the financial year. The Chairman-CEO,
yy All members to be Non-Executive, Independent Directors, with at least one member
the Deputy Chairman/Group Finance
having significant, recent and relevant financial management and accounting experience
Director, Group Financial Controller and
and a professional accounting qualification.
the External Auditors attended most
yy The Chairman-CEO and the Group Finance Director are permanent invitees for all parts of these meetings by invitation. The
Committee meetings. The Group Financial Controller is also present at discussions Internal Auditors carrying out outsourced
relating to Group reporting. assignments and relevant executives
of the Company and the Group also
yy The Head of the Group Business Process Review division is the Secretary of the
attended these meetings on a needs
Committee.
basis. The Committee engaged with
management to review key risks faced by
the Group as a whole and the main sectors
with a view to obtaining assurances that
SCOPE
appropriate and effective risk mitigation
yy Review the quarterly and annual financial statements, including quality, transparency, strategies were in place.
integrity, accuracy and compliance with accounting standards, laws and regulations.
The activities and views of the Committee
yy Assess the adequacy and effectiveness of the internal control environment in the Group were communicated to the Board of
and ensure appropriate action is taken on the recommendation of the internal auditors. Directors quarterly through verbal
briefings, and by tabling the minutes of
yy Evaluate the competence and effectiveness of the risk management systems of the
the Committee's meetings.
Group and ensure robustness and effectiveness in monitoring and controlling risks.
yy Review the adequacy and effectiveness of internal audit arrangements. Financial Reporting
The Audit Committee has reviewed
yy Recommend the appointment, re-appointment and removal of the External Auditors
and discussed the Group's quarterly
including their remuneration and terms of engagement by assessing qualifications,
and annual financial statements with
expertise, resources and independence.
management and the External Auditors
prior to publication. The scope of the
Report of the Audit Committee review included ascertaining compliance
of the statements and disclosures with
the Sri Lanka Accounting Standards,
Role of the Committee
the appropriateness and changes
The role of the Audit Committee is to assist the Board in fulfilling its oversight responsibilities
in accounting policies and material
in relation to the integrity of the financial statements of the Company and the Group,
judgemental matters. The Committee
the internal control and risk management systems of the Group, compliance with legal
also discussed with the External
and regulatory requirements, the External Auditors' performance, qualifications and
Auditors and Management, any matters
independence, and, the adequacy and performance of the Internal Audit function
communicated to the Committee by the
undertaken by the Group Business Process Review division (Group BPR). The scope of
External Auditors in their reports to the
functions and responsibilities are adequately set out in the terms of reference of the
Committee on the audit for the year.
Committee which has been approved by the Board and is reviewed annually.
The External Auditors were also engaged
The Committee's responsibilities pertain to the Group as a whole and in discharging its
to conduct a limited review of the Group's
responsibilities, the Committee places reliance on the work of other Audit Committees in the
interim financial statements for the six
Group without prejudicing the independence of those Committees. However, to the extent,
months ended 30 September 2020. The
and in a manner, it considers appropriate, the Committee provides feedback to those entities
results of this review were discussed with
for their consideration and necessary action.
the External Auditors and management.
The effectiveness of the Committee is evaluated annually by each member of the Committee
The Committee obtained independent
and the results are communicated to the Board.
input from the External Auditors
on the effects of any new Sri Lanka
Composition of the Committee and Meetings
Accounting Standards that came into
The members of the Audit Committee are the undersigned and the following Independent effect for the year under review and
Non-Executive Directors: satisfied themselves that any necessary
A Cabraal preparatory work was carried out, to
P Perera enable the Company to comply with
these new standards.
171
Internal Audit, Risks and Controls issues and to ascertain whether they had
The Committee reviewed the adequacy of the Internal Audit coverage for the Group and the any areas of concern relating to their
Internal Audit Plans for the Group with the Head of the Group BPR division and Management. work. No matters other than those already
The Internal Audit function of most Group companies is outsourced to leading professional discussed with management were raised by
firms under the overarching direction and control of the Group BPR division. the External Auditors.
The Group BPR division regularly reported to the Committee on the adequacy and effectiveness The External Auditors' final management
of internal controls in the Group and compliance with laws and regulations and established reports on the audit of the Company
policies and procedures of the Group. Reports from the outsourced Internal Auditors on the and Group financial statements for the
operations of the Company and some of the unquoted subsidiaries of the Company were year 2020/2021 were discussed with
also reviewed by the Committee. Follow-up action taken on the recommendations of the management and the auditors.
outsourced Internal Auditors and any other significant follow-up matters were documented and
presented to the Committee on a quarterly basis by the Head of Group BPR. The Committee is satisfied that the
independence of the External Auditors has
In the context of enhanced health and safety measures, remote working arrangements and a not been impaired by any event or service
higher level of digital transactions that became necessary during the year under review due to that gives rise to a conflict of interest. Due
the COVID-19 pandemic, the Committee paid special attention to the risk mitigation measures consideration has been given to the nature
introduced by management and obtained management assurances in this regard. of the services provided by the Auditors
and the level of audit and non-audit
The Group BPR division, drawing from the growing benefits of assurance related inputs fees received by the Auditors from the
provided by the digital forensic capability that is operational across the entire Group, has John Keells Group. The Committee also
extended the scope of the project to include measures to optimise internal process efficiencies reviewed the arrangements made by the
and behavioural responses with a view to enhancing operational controls and supporting Auditors to maintain their independence
governance reporting. and confirmation has been received from
the Auditors of their compliance with
The Group BPR division has institutionalised a multi-pronged approach to Internal Audits and the independence guidance given in the
process reviews, to foster synergy, collaboration efficiencies between components that deliver Code of Ethics of the Institute of Chartered
governance and assurance and related services, whilst focusing on continuous improvement Accountants of Sri Lanka.
through rigorous alignment of process, technology, and people, in optimising the interplay
between related components, invoked to handle transactional events for better outcomes. The performance of the External Auditors
has been evaluated with the aid of a formal
The Sustainability and Enterprise Risk Management division reported to the Committee on the assessment process with input provided by
process of identification, evaluation and management of all significant risks faced by the Group. the senior management of the Company
The report covered the overall risk profile of the Group for the year under review in comparison and the Committee has recommended
with that for the previous year, and the most significant risks from a Group perspective together to the Board that Ernst & Young be re-
with mitigatory action. The Group functions in an environment where not all risks can be appointed as the Lead/Consolidation
completely eliminated and in this context the Committee reviews remedial measures taken to Auditor of the Group for the financial year
manage risks that do materialise. ending 31 March 2022, subject to approval
by the shareholders at the Annual General
Formal confirmations and assurances were obtained from the senior management of Group Meeting.
companies on a quarterly basis regarding the efficacy and status of the internal control systems
and risk management systems and compliance with applicable laws and regulations.
N Fonseka
The Committee reviewed the whistleblowing arrangements for the Group and had direct
Chairman of the Audit Committee
access to the Ombudsperson for the Group. The effectiveness and resource requirements of the
Group BPR division were reviewed and discussed with management and changes were effected
24 May 2021
where considered necessary.
External Audit
The External Auditors' Letter of Engagement, including the scope of the audit, was reviewed
and discussed by the Committee with the External Auditors and management prior to the
commencement of the audit.
The External Auditors kept the Committee advised on an ongoing basis regarding matters of
significance that were pending resolution. Before the conclusion of the Audit, the Committee
met with the External Auditors and management to discuss all audit issues and to agree on
their treatment. This included the discussion of formal reports from the External Auditors to
the Committee. The Committee also met the External Auditors, without management being
present, prior to the finalisation of the financial statements to obtain their input on specific

Human Resources and Compensation Committee As noted earlier, considering the

No of meetings - 01 unprecedented impacts of the pandemic
on Group businesses, the Board met more
frequently than usual to discuss matters in a
COMPOSITION timely manner given the volatile and dynamic
situation, enabling greater deliberation and
yy Committee to comprise exclusively of Non-Executive Directors, a majority of whom shall prompt decision-making required in these
be independent. circumstances. Most discussions under
yy The Chairman of the Committee must be Non-Executive Director. the purview of the Human Resources and
yy The Chairman-CEO and Group Finance Director are present at all Committee meetings unless Compensation Committee Sub-Committee
the Chairman-CEO or Executive Director remuneration is under discussion respectively. were also deliberated at a Board level.
yy The Deputy Chairman/Group Finance Director is the Secretary of the Committee. Director Remuneration
Executive Director Remuneration
The Human Resources and Compensation
Committee is responsible for determining the
SCOPE compensation of the Chairman-CEO and the
Deputy Chairman/Group Finance Director,
yy Review and recommend overall remuneration philosophy, strategy, policies and practices
both Executive Directors of the Group.
and performance-based pay plans for the Group.
The Human Resources and Compensation
yy Determine and agree with the Board a framework for the remuneration of the Committee operates in conformity with
Chairman and Executive Directors based on performance targets, benchmark principles, applicable rules and regulations.
performance related pay schemes, industry trends and past remuneration.
yy Succession planning of Key Management Personnel. A significant proportion of Executive Director
remuneration is variable. The variability is
yy Determining compensation of Non-Executive Directors is not under the scope of this
linked to the peer adjusted consolidated
Committee.
Group bottom line and expected returns
on shareholder funds. Further, the Human
Report of the Human Resources and Compensation Committee Resources and Compensation Committee
consults the Chairman-CEO about any proposals
relating to the Executive Director remuneration,
The Committee determined the remuneration of the Executive Directors including the
other than that of the Chairman-CEO.
Chairman-CEO in terms of the methodology set out by the Board, upon an evaluation of
their performance by the Non-Executive Directors. The evaluation of the members of the During the year, ESOPs, valued using a
Group Executive Committee (GEC) were considered by the Committee and remuneration binomial pricing model, were granted to
was determined based on performance, market comparators for similar positions and in the Executive Directors as well as to all other
accordance with the Company's Compensation and Benefits policy. eligible employees
A report from the Chairman of the Human Resources and Compensation Committee Excluding ESOPs granted, the total aggregate
continues to be a standing agenda item at the quarterly Board meetings. The Chairman of remuneration paid to Executive Directors
the Committee reports on the developments which have taken place since the last Board for the year under review was Rs.104 million
meeting, if any, and updates the Board on various matters, as relevant and requested. [2019/20: Rs.119 million] of which Rs.45 million
[2019/20: Rs.39 million] was the variable
In light of the COVID-19 impact on the businesses and its people, the Group developed and
portion linked to the performance benchmark
implemented a Working Arrangement Protocol which set out the working practices to be
as described above and Rs.59 million [2019/20:
followed by Group employees in terms of maintaining their health and safety. The Group
Rs.80 million] was the fixed remuneration.
also implemented a new Agile Working Policy, with the identification of agile roles across all
sectors. To mitigate the financial impact of the pandemic on the Group, the employees and Non-Executive Director Remuneration
the members of the GEC were subject to salary reductions for a limited period of time.
The compensation of Non-Executive Directors
The Committee wishes to report that the Company has complied with the Companies Act was determined in reference to fees paid to
in relation to remuneration of Directors. The annual performance appraisal scheme, the other Non-Executive Directors of comparable
calculation of short-term incentives, and the award of ESOPs were executed in accordance companies, and adjusted, where necessary,
with the approvals given by the Board, based on discussions conducted between the in keeping with the complexity of the Group.
Committee and the Management. Non-Executive Directors were paid additional
fees for either chairing or being a member
of a Sub-Committee and did not receive
any performance/incentive payments/share
A Cabraal option plans.
Chairman of the Human Resources and Compensation Committee
Total aggregate of Non-Executive Director
20 May 2021 remuneration for the year was Rs.11 million
[2019/20: Rs.18 million].
173
Nominations Committee Report of the Nominations Committee

No of meetings - 02
The Nominations Committee as at 31 March 2021,
consisted of the following:
COMPOSITION A Omar (Chairman)
yy Majority of the members of the Committee shall be Non-Executive Directors K Balendra
together with the Chairman-CEO. P Perera
H Wijayasuriya
yy The Chairman of the Committee must be an Independent Non-Executive Director.
yy The Secretary to the Board is the Secretary of the Committee. The self-review of the mandate of the Committee
reaffirmed that it exists to:
yy Recommend to the Board the process of
selecting the Chairman and Deputy Chairman.
SCOPE yy Identify suitable persons who could be
considered for appointment to the Board of
yy Assess the skills required on the Board given the needs of the businesses. JKH PLC and other Listed Companies in the
yy From time to time assess the extent to which the required skills are represented at Group, as Non-Executive Directors.
the Board. yy Make recommendation on matters referred to
yy Prepare a clear description of the role and capabilities required for a particular it by the Board.
appointment.
During the reporting period, the following
yy Identify and recommend suitable candidates for appointments to the Board. appointments were made consequent to approval
yy Ensure, on appointment to Board, Non-Executive Directors receive a formal letter obtained from the Committee:
of appointment specifying clear expectations in terms of time commitment, Ceylon Cold Stores PLC:
involvement outside of the formal Board meetings, participation in Committees, yy Mr. Kaminda Charitha Subasinghe
amongst others. yy Ms. Nelindra Fernando
yy Ensure that every appointee undergoes an induction to the Group. Keells Food Products PLC:
yy The appointment of the Chairperson and Executive Directors is a collective yy Ms. Nelindra Fernando
decision of the Board. John Keells PLC:
yy Mr. Ahamed Zafir Hashim
yy Ms. Kamani Devika Weerasinghe
Related Party Transactions Review Committee
Tea Smallholder Factories PLC:
No of meetings - 04 yy Mr. Ahamed Zafir Hashim
Trans Asia Hotels PLC:
COMPOSITION yy Mr. Suresh Rajendra
yy Mr. Changa Lashantha Poojitha Gunawardane
yy The Chairman must be a Non-Executive Director.
Asian Hotels and Properties PLC:
yy May include at least one Executive Director.
yy Mr. Changa Lashantha Poojitha Gunawardane
John Keells Hotels PLC:
yy Mr. Suresh Rajendra
yy Mr. Mikael Roland Svensson
SCOPE
Union Assurance PLC:
yy The Group has broadened the scope of the Committee to include senior yy Mr. Daminda Prabhath Gamlath
decision makers in the list of key management personnel, whose transactions yy Mr. Warnage Malinga De Fonseka
with Group companies also get reviewed by the Committee, in addition to the Arsakularatne
requisitions of the CSE. The Committee continues to work with the
yy Develop and recommend for adoption by the Board of Directors of JKH and its Board on reviewing its skills mix, based on the
listed subsidiaries, a Related Party Transaction Policy which is consistent with the immediate and emerging needs. Further, the
operating model and the delegated decision rights of the Group. Committee discusses with the Board the outputs
of the Annual JKH Board Evaluation.
yy Update the Board on related party transactions of each of the listed companies
of the Group on a quarterly basis.
yy Define and establish the threshold values for each of the subject listed
companies in setting a benchmark for related party transactions, related
A Omar
party transactions which have to be pre-approved by the Board, related party
Chairman of the Nominations Committee
transactions which require to be reviewed annually and similar issues relating to
listed companies. 20 May 2021

Report of the Related Party Transactions Review Committee
The following Directors served as members of the Committee during the financial year: Other significant transactions of non-listed
P Perera (Chairperson) subsidiaries were also presented to the
A Cabraal Committee for information.
N Fonseka
In addition to the Directors, all Presidents,
The Chairman, Deputy Chairman/Group Finance Director, and Group Financial Controller Executive Vice Presidents, Chief Executive
attended meetings by invitation. The Head of Group Business Process Review served as the Officers, Chief Financial Officers and Financial
Secretary to the Committee. Controllers of respective companies/sectors
have been designated as KMPs in order to
The objective of the Committee is to exercise oversight on behalf of the Board of John Keells increase transparency and enhance good
Holdings PLC and its listed Subsidiaries, to ensure compliance with the Code on Related Party governance. Annual disclosures from all KMPs
Transactions, as issued by the Securities and Exchange Commission of Sri Lanka ('The Code') and setting out any RPTs they were associated
with the Listing Rules of the Colombo Stock Exchange (CSE). The Committee has also adopted with, if any, were obtained and reviewed by
best practice as recommended by the Institute of Chartered Accountants of Sri Lanka. the Committee.
The Committee in discharging its functions primarily relied on processes that were validated The Committee held four meetings during the
from time to time and periodic reporting by the relevant entities and Key Management financial year. Information on the attendance
Personnel (KMP) with a view to ensuring that: at these meetings by the members of the
yy there is compliance with 'the Code' and Listing Rules of the CSE Committee is given alongside. The activities
yy shareholder interests are protected; and and views of the Committee have been
yy fairness and transparency are maintained. communicated to the Board of Directors,
quarterly, through verbal briefings, and by tabling
The Committee reviewed and pre-approved all proposed non-recurrent Related Party the minutes of the Committee's meetings.
Transactions (RPTs) of the parent, John Keells Holdings PLC, and all its listed subsidiaries,
namely: John Keells PLC, Tea Smallholder Factories PLC, Asian Hotels and Properties PLC,
Trans Asia Hotels PLC, John Keells Hotels PLC, Ceylon Cold Stores PLC, Keells Food Products
PLC, and Union Assurance PLC. Recurrent RPTs were reviewed annually by the Committee.
P Perera
Furthermore, guidelines were introduced to facilitate requisite disclosures and assurances by
Chairperson of the Related Party Transactions
senior management of the aforementioned listed companies, in relation to Recurrent RPTs so
Review Committee
as to validate compliance with sec 9.5(a) of the listing rules and thus exclusion from review and
pre-approval by the Committee.
20 May 2021
Project Risk Assessment Committee Report of the Project Risk Assessment

Committee
The following Directors served as

COMPOSITION
members of the Committee during the
yy Should comprise of a minimum of four Directors. financial year:
yy Must include the Chairman-CEO and Group Finance Director. H Wijayasuriya (Chairman)
yy Must include two Non-Executive Directors. K Balendra
yy The Chairman must be a Non-Executive Director. G Cooray
P Perera
The Project Risk Assessment Committee

was established with the purpose
SCOPE of further augmenting the Group's
Investment Evaluation Framework.
yy Review and assess risks associated with large-scale investments and the mitigatory plans
The Committee provides the Board
thereto, if mitigation is possible, and identify risks that cannot be mitigated.
with enhanced illumination of Risk
yy Ensure stakeholder interests are aligned, as applicable, in making this investment decision.
perspectives with respect to large-
yy Where appropriate, obtain specialised expertise from external sources to evaluate risks, in scale new investments, and also assists
consultation with the Group Finance Director. the Board in assessing the potential
yy Recommend to the Board, necessary action required, to mitigate risks that are identified impact of risks associated with such
in the course of evaluating a project in order to ensure that those risks are captured by investments. Investments which are
the Group Risk Matrix for monitoring and mitigation. referred to the Committee are those
Note that the Committee shall convene only when there is a need to transact in business as per the terms of its which exceed a board-agreed threshold
mandate.
175
Board Diversity
in terms of quantum of investment and/
JKH acknowledges the need for diversity in Boards and is conscious of the need to attract
or potential impact to the Group. The
appropriately skilled Directors who reflect the values and requirements of its businesses and vision.
Committee accordingly provides early-
Whilst the Group is of the view that diversity ranging across demographic attributes, backgrounds,
stage recommendations to the Board
experiences and social networks improve a Board's understanding of its vast pool of stakeholders,
with respect to the extent of risk and
providing diverse connections with the external environment and aiding the Group in addressing
adequacy of mitigation strategies.
stakeholders' claims in a more responsive manner, JKH is also conscious of the need to maintain a
strong culture of meritocracy, ensuring that Board diversity does not come at the expense of Board
During the year under review, given the
effectiveness. In this regard, every effort will be made to attract suitably qualified personnel from
unprecedented impact of the COVID-19
diverse demographics and backgrounds.
pandemic on Group businesses, the
Board met more frequently than usual.
In furtherance of this initiatives, and to amplify the Group's emphasis on creating an inclusive,
The increased frequency of board
diverse and equitable work environment, headway was made on the gender diversity front, with
meetings provided the opportunity for
four women being appointed to the different Boards across Group companies during the year
discussions related to investments and
under review.
risk assessments to be conducted within
Board Meeting agendas. As such, the
Board Independence
Committee did not have a requirement
to convene separately, during the year There is increased emphasis on board independence by stakeholders, stock exchanges and
under review. regulatory bodies worldwide. In order for a Board to be effective, JKH is of the view that companies
must take steps, both in their structures and in their nominating procedures, to ensure fostering of
independent decision-making and mitigating potential conflicts of interest which may arise.
The criteria for defining independence of boards vary significantly across countries. JKH is of the
H Wijayasuriya
view that the intended vision of achieving improved governance and higher independence
Chairman of the Project Risk Assessment
can be achieved through various checks and balances, whilst not compromising on the
Committee
underlying operating model of a corporate. These checks and balances may entail, among others,
establishment of various assurance mechanisms and the use of systematic and comprehensive
20 May 2021
board evaluation processes and independent director led engagement. To this end, JKH will
continue to place emphasis on further augmenting the Board's independence whilst striking a
balance with the Group's operating model, which addresses the complexities and intricacies of a
diversified conglomerate setting.
OUTLOOK AND EMERGING
CHALLENGES Further to the public consultation in 2019, the Securities and Exchange Commission of Sri Lanka (SEC)
The need for maintaining a well-grounded published a new public consultation in April 2021 seeking views to strengthen corporate governance
corporate governance framework has rules of listed entities. This entailed, amongst others, a proposal to segregate the roles of the
become vital in operating in an environment Chairperson and CEO being performed by the same person. The SEC has indicated that any measures
of dynamic corporate change and global towards the segregation of roles will only be taken post detailed discussion and broad consensus
volatility. A strong governance mechanism amongst the relevant stakeholders. The Group is of the view that the segregation of the roles of
is pivotal in enhancing accountability to Chairman and CEO should be a voluntary compliance requirement, especially if concerns associated
diverse stakeholders, ensuring corporate fair- with the combined role are counter-balanced by increased independence and transparency vis-à-vis
mindedness and creating sustainable value. appointment of a senior independent director, having a majority of independent directors, inclusion
In this light, the Group will continue to stay of an independent director led committee for director nominations and a well-defined process for
abreast of governance best practice and assess the appointment of directors. Studies have not clearly proven that segregation of the roles lead to
its level of preparedness and its capability in better performance or governance, particularly if the counterbalances stated before are in place.
meeting these evolving external challenges. Another key aspect which needs to be considered is the local context and an understanding of
the operating models and corporate structures when implementing such changes. JKH, being a
In the wake of corporate disintegrations, diversified conglomerate, has complexities which require a multi-faceted understanding of each of its
the pursuit of continuous improvement in businesses which ideally requires an executive role.
governance, emphasis on environmental and
social considerations and a call for increased
accountability and transparency continue To amplify the Group's emphasis on creating an inclusive,
to influence and shape the role of board diverse and equitable work environment, headway was
governance aspects. The primary areas of
focus and challenges, amongst many others,
made on the gender diversity front, with four women being
being recurrently addressed by JKH are appointed to the different Boards across Group companies
detailed in the ensuing section. during the year under review.

Increasing Emphasis on Environmental, Social and Governance (ESG) Aspects Greater Employee Involvement in
ESG analysis and investing continue to gain traction amongst Governments, investment Governance
professionals and high net worth investors, given the aim of reducing negligent and irresponsible Whilst all necessary compliance and
corporate behaviour that may have an adverse impact on the environment, harm human rights assurance frameworks are believed to be in
and foster corruption and bribery, among others, and disintegrate the corporate in the long-term. place, JKH recognises the pivotal role played
The unprecedented nature of the COVID-19 pandemic and its impacts globally, have accelerated by employees in reinforcing an effective
and intensified such discussions on the interlinkages between sustainability considerations and governance system across the Group. JKH
financial performance. will continue to encourage greater employee
participation through:
JKH is of the view that emphasis on ESG fosters a 360-degree analysis of performance and enables
yy a further strengthened continuous
a sustainable business model, which can derive value to all stakeholders. Various measures have
performance management process,
been, and are, in place, to ensure a holistic view of performance including managing scarce
which envisages continuous feedback
natural resources, enhancing the well-being of all stakeholders and ensuring effective governance
and enhanced engagement via the newly
mechanisms. Such metrics are revisited regularly during decision-making. Initiatives such as the
implemented employee information
launch of Sustainability Goals 2025, roll out of the Gender Policy and strengthening of internal
systems.
controls are implemented with a view of ensuring a strong ESG framework. The Group will stay
abreast of developments in this regard and continue to integrate ESG elements with business yy engagement and empowerment via
strategy, operations and in reporting. greater delegation of authority.
yy increased communication and

Continual Strengthening of Internal Controls
collaboration.
Augmenting transactional and financial internal controls with operational aspects, in line
with international best practice, remains a medium-term priority for the Group. Continuous yy adoption of differentiated means of
strengthening of internal controls through a streamlined process that optimises and facilitates communication based on the age
process audit information, life cycle management and related processes are expected to: dynamics of employee segments.
yy eliminate inefficiencies inherent in manual processes.
yy provide a platform based on process enforcement. JKH is of the view that

yy enable management follow-up based on centrally held data in a compliance repository.
emphasis on ESG fosters
a 360-degree analysis of
yy identify trends, action taken, effectiveness and opportunities for process improvement by
analysing movement of the compliance posture.
performance and enables a
sustainable business model,
Digital Oversight and Cyber Security which can derive value to
The rapidly advancing nature of technology and the continual integration of the Group's all stakeholders. Various
operations with technological progress has resulted in increased vulnerability for the Group from a measures have been, and
digital standpoint. As a result, the Board places significant emphasis on ensuring that the Group's are, in place, to ensure a
soft and hard infrastructure is designed in a manner, and adequate, to deal with a potential breach.
Data protection and cyber security are regularly addressed during the Risk Management and Audit
holistic view of performance
Committee meetings and periodically discussed at a Board level. including managing scarce
natural resources, enhancing
Data Protection, Information Management and Adoption the well-being of all
The presence of continuously evolving IT infrastructure and platforms to meet requirements of stakeholders and ensuring
day-to-day business, augured well for the Group, particularly given restrictions in movement effective governance
and social distancing measures in light of the COVID-19 pandemic. The Group witnessed an
acceleration of digitisation and better user adoption. Despite this, adoption of such systems and
mechanisms.
features remain at a relatively early stage across the Group and is a key focus area for the Group.
Given the emergence of regulations such as European Union General Data Protection Regulation
(GDPR) and the proposed Sri Lankan data protection legislation, data security, integrity and
information management will be pivotal. In addition to this, the Group's initiatives on advanced
data analytics also necessitate an established governance framework to manage the flow of
data. To this end, the Group will continue to strengthen its data governance structure to ensure
ownership and accountability of clearly articulated data governance policies and processes and
Group-wide data quality standards.
177
Statement of Compliance under Section 7.6 of the Listing Rules of the Colombo Stock Exchange (CSE) on Annual Report
Disclosure
MANDATORY PROVISIONS - FULLY COMPLIANT
Rule Compliance Reference (within the
Status Report)
(i) Names of persons who were Directors of the Entity Yes Corporate Governance
Commentary
(ii) Principal activities of the entity and its subsidiaries during the year, and any changes therein Yes Management Discussion
and Analysis
(iii) The names and the number of shares held by the 20 largest holders of voting and non-voting Yes
shares and the percentage of such shares held
(iv) The float adjusted market capitalisation, public holding percentage (%), number of public Yes
shareholders and under which option the Listed Entity complies with the Minimum Public Share Information
Holding requirement
(v) A statement of each Director's holding and Chief Executive Officer's holding in shares of the Yes
Entity at the beginning and end of each financial year
(vi) Information pertaining to material foreseeable risk factors of the Entity Yes Risk, Opportunities and
Internal Controls
(vii) Details of material issues pertaining to employees and industrial relations of the Entity Yes Sustainability Integration,
Stakeholder Engagement
and Materiality
(viii) Extents, locations, valuations and the number of buildings of the Entity's land holdings and Yes
Group Real Estate Portfolio
investment properties
(ix) Number of shares representing the Entity's stated capital Yes
(x) A distribution schedule of the number of holders in each class of equity securities, and the Yes
Share Information
percentage of their total holdings
(xi) Financial ratios and market price information Yes
(xii) Significant changes in the Company's or its subsidiaries' fixed assets, and the market value of Yes Notes to the Financial
land, if the value differs substantially from the book value as at the end of the year Statements
(xiii) Details of funds raised through a public issue, rights issue and a private placement during the Yes
year Share Information
(xiv) Information in respect of Employee Share Ownership or Stock Option Schemes Yes
(xv) Disclosures pertaining to Corporate Governance practices in terms of Rules 7.10.3, 7.10.5 c. Yes Corporate Governance
and 7.10.6 c. of Section 7 of the Listing Rules Commentary/Note 44 of
(xvi) Related Party transactions exceeding 10 per cent of the equity or 5 per cent of the total assets Yes the Notes to the Financial
of the Entity as per audited financial statements, whichever is lower Statements
Statement of Compliance under Section 7.10 of the Listing Rules of the CSE on Corporate Governance
CSE Rule Compliance JKH Action / Reference (within the Report)
Status
7.10 Compliance
a./b./c. Compliance with Corporate Governance Rules Yes The Group is in compliance with the Corporate Governance
Rules and any deviations are explained where applicable.
7.10.1 Non-Executive Directors (NED)
a./b./c. At least 2 members or 1/3 of the Board, whichever is Yes 5 out of 7 Board members are NEDs. The Group is conscious of
higher should be NEDs the need to maintain an appropriate mix of skills and experience
on the Board and to refresh progressively its composition over
time.


Status
7.10.2 Independent Directors

a. 2 or 1/3 of NEDs, whichever is higher shall be Yes All NEDs are Independent.
'independent'
b. Each NED to submit a signed and dated declaration Yes Independence of the Directors has been determined in
of his/her independence or non-independence accordance with CSE Listing Rules and the 5 Independent NEDs
have submitted signed confirmation of their independence.
7.10.3 Disclosures relating to Directors
a./b. Board shall annually determine the independence or Yes All Independent NEDs have submitted declarations as to their
otherwise of NEDs independence.
c. A brief resume of each Director should be included Yes Corporate Governance Commentary
in the annual report including the directors'
experience
d. Provide a resume of new Directors appointed to the Yes Detailed resumes of the new Independent NEDs appointed
Board along with details during the financial year were submitted to the CSE. It is noted
that there was an appointment to the Board, during the year
under review.
7.10.4 Criteria for defining independence
a. to h. Requirements for meeting the criteria to be an Yes Corporate Governance Commentary
Independent Director
7.10.5 Remuneration Committee
a.1 Remuneration Committee shall comprise of NEDs, a Yes The Human Resources and Compensation Committee
majority of whom will be independent (equivalent of the Remuneration Committee with a wider scope)
only comprises of Independent NEDs.
a.2 One NED shall be appointed as Chairman of the Yes The Senior Independent NED is the Chairman of the Committee.
Committee by the Board of Directors
b. Remuneration Committee shall recommend the Yes The remuneration of the Chairman-CEO and the Executive
remuneration of the CEO and the Executive Directors Directors is determined as per the remuneration principles of
the Group and recommended by the Human Resources and
Compensation Committee.
c.1 Names of Remuneration Committee members Yes Refer Board Committees section of the Annual Report.
c.2 Statement of Remuneration policy Yes Refer Director Remuneration section.
c.3 Aggregate remuneration paid to EDs and NEDs Yes Refer Director Remuneration section.
7.10.6 Audit Committee
a.1 Audit Committee (AC) shall comprise of NEDs, a Yes The Audit Committee comprises only of Independent NEDs.
majority of whom should be independent
a.2 A NED shall be the Chairman of the committee Yes Chairman of the Audit Committee is an Independent NED.
a.3 CEO and CFO should attend AC meetings Yes The Chairman-CEO, Group Finance Director, Group Financial
Controller and the External Auditors attended most parts of the
AC meetings by invitation.
a.4 The Chairman of the AC or one member should be Yes The Chairman of the AC is a member of a recognised
a member of a recognised professional accounting professional accounting body.
body
b. Functions of the AC Yes The AC carries out all the functions prescribed in this section.
b.1 Overseeing of the preparation, presentation and Yes The AC assists the Board in fulfilling its oversight responsibilities
adequacy of disclosures in the financial statements in for the integrity of the financial statements of the Company and
accordance with SLFRS/LKAS the Group.
b.2 Overseeing the compliance with financial reporting Yes The AC has the overall responsibility for overseeing the
requirements, information requirements as per laws preparation of financial statements in accordance with the laws
and regulations and regulations of the country and also recommending to the
Board, on the adoption of best accounting policies
179

Status
b.3 Overseeing the process to ensure the internal and Yes The AC assesses the role and the effectiveness of the Group
risk management controls, are adequate, to meet the Business Process Review division which is largely responsible for
requirements of the SLFRS/LKAS internal control and risk management.
b.4 Assessment of the independence and performance Yes The AC assesses the external auditor's performance,
of the Entity's External Auditors qualifications and independence.
b.5 Make recommendations to the Board pertaining to Yes The Committee is responsible for recommending the
External Auditors appointment, re-appointment, removal of External Auditors
and also providing recommendations on the remuneration and
terms of Engagement.
c.1 Names of the Audit Committee members shall be Yes Refer Board Committees section.
disclosed
c.2 Audit Committee shall make a determination of the Yes Refer Report of the Audit Committee.
independence of the external auditors
c.3 Report on the manner in which Audit Committee Yes Refer Report of the Audit Committee.
carried out its functions.
Statement of Compliance under Section 9.3.2 of the Listing Rules of the CSE on Corporate Governance
Rule Compliance Reference (within the Report)
Status
(a) Details pertaining to Non-Recurrent Related Party Transactions Yes Notes to the Financial Statements
(b) Details pertaining to Recurrent Related Party Transactions Yes Notes to the Financial Statements
(c) Report of the Related Party Transactions Review Committee Yes Refer Report of the Related Party Transactions
Review Committee.
(d) Declaration by the Board of Directors as an affirmative statement of Yes Annual Report of the Board of Directors
compliance with the rules pertaining to RPT, or a negative statement
otherwise
Statement of Compliance pertaining to Companies Act No. 7 of 2007

Rule Compliance Reference (within the Report)
Status
168 (1) (a) The nature of the business together with any change thereof Yes Group Directory
168 (1) (b) Signed financial statements of the Group and the Company Yes Financial Statements
168 (1) (c) Auditors' Report on financial statements Yes Independent Auditors' Report
168 (1) (d) Accounting policies and any changes therein Yes Notes to the Financial Statements
168 (1) (e) Particulars of the entries made in the Interests Register Yes Annual Report of the Board of Directors
168 (1) (f ) Remuneration and other benefits paid to Directors of the Company Yes Notes to the Financial Statements
168 (1) (g) Corporate donations made by the Company Yes Notes to the Financial Statements
168 (1) (h) Information on the Directorate of the Company and its subsidiaries Yes Group Directory
during and at the end of the accounting period
168 (1) (i) Amounts paid/payable to the External Auditor as audit fees and fees Yes Notes to the Financial Statements
for other services rendered
168 (1) (j) Auditors' relationship or any interest with the Company and its Yes Report of the Audit Committee / Financial
Subsidiaries Statements
168 (1) (k) Acknowledgement of the contents of this Report and signatures on Yes Financial Statements / Annual Report of the
behalf of the Board Board of Directors

SUSTAINABILITY INTEGRATION, STAKEHOLDER

ENGAGEMENT AND MATERIALITY
The following section provides an overview of the
Group's approach and framework towards sustainable
development and long-term value creation.
In striving to achieve a balance between detailing its Sustainability efforts, coupled with the need to
strike a balance between the principles of conciseness and completeness in Integrated Reporting, the
Group has used a variety of reporting formats to meet diverse stakeholder requirements. Whilst the
section which follows discusses the key highlights for the year under review, the Corporate Website
contains a detailed discussion of Sustainability Integration and Stakeholder Engagement.
SUSTAINABILITY INTEGRATION
Our Approach
GROUP SUSTAINABILITY POLICY
The Group has, over the years, made it a
priority to ensure that sustainable practices The Group's Sustainability Policy describes its sustainability priorities, expectations and lays the
are embedded into all operations, recognising foundation on which the Group's management framework is developed and implemented. This
that social responsibility and environmental incorporates a holistic approach encompassing the environment, its workforce and society under
stewardship are inseparable from its financial a framework of operating in line with the highest standards of governance, compliance and
objectives. corporate best practice. Coupled with transparent and open communications with stakeholders,
the Group sustainability policy positions the Group to achieve long-term value creation.
The Group's sustainability approach is based
on four strategic pillars. The Group's Sustainability policy can be found on the Corporate Website.
Economic
Ethical business,
Economic Value
Sustainability Integration
Added and Framework
Employment
creation
Sustainability Identification of
Environment Initiatives to manage Risks, Opportunities
Environmental areas of concern and and Stakeholder
stewardship and Policies External Reporting Concerns
responsibility
Sustainability
People Integration
Internal and External Sustainability Policy
Caring for our
Sustainability and Management
employees and
Processes Assurance Framework
providing a safe
and diverse
workplace IT Platform for
providing Management
Information and Variance
Social Control
Creating mutually
beneficial Technology
relationships and
positive impacts Refer the Governance section on the Corporate Website for a detailed discussion on the Group's sustainability
management framework, sustainability integration process and sustainability organisational structure.
181
SUSTAINABILITY INTEGRATION, STAKEHOLDER
ENGAGEMENT AND MATERIALITY
Sustainability Disclosures
yy A brief discussion of the standards, principles, information verification and assurance is included in the Introduction to the Report section of this report
while a detailed discussion is found under the Governance section on the Corporate Website.
yy Details of measurement techniques, methodologies, assumptions and estimations are included in the relevant 'Disclosures of Management
Approach' section and can be found online at www.keells.com/sustainability-and-csr.
yy Reference to specific information and disclosures required by the GRI Standards can be found through the GRI context index.
Engagement of Significant Stakeholders

The Group defines significant stakeholders as those who have significant influence over or who are significantly affected by the Group's operations.
Numerous platforms have been established for the continuous dialogue with the Group's stakeholders and the following table summarises the
frequencies of engagement with significant stakeholders:
Frequency
Stakeholder Annually Bi-annually Quarterly Ongoing Monthly One-off Regularly
Customers
Employees
Community
Institutional investors, fund managers,
analysts, multilateral lenders
Government, Government institutions and
departments
Legal and regulatory bodies
Business partners, principals, suppliers
Society, media, pressure groups, NGOs,
environmental groups
Industry peers and competition
For details on expectations of significant stakeholders and methods of engagement used by the Group, please
refer the Governance section on the Corporate Website.
KEY SUSTAINABILITY CONCERNS SCOPE & BOUNDARY
Building on the foundations of the most recent quantitative and qualitative stakeholder 87 legal entities of the John Keells Group
engagements, the Group continuously monitors key channels of communication to ascertain create the financial reporting boundary of
key concerns of stakeholders and ensure its policies and processes prioritise issues material to the Annual Report 2021/21 of which 48
these groups. companies have been listed in the Group
Directory of the Annual Report as part
This year, challenges raised by the ongoing COVID-19 pandemic have highlighted of the sustainability reporting boundary.
sustainability concerns specifically related to health and safety, product quality and Within these, any other exclusions made
responsiveness, areas that the Group has tackled through stringent health and safety have been clearly explained under the
and sanitisation practices for its employees, supply chain, customers, as well as through relevant sustainability topics. This year,
responsiveness to customer demands alongside new and rapidly changing requirements of 'Cinnamon Bentota Beach', 'Cinnamon
stakeholders. In addition, the Group has strived to ensure that its focus on its supply chain Velifushi Maldives' and 15 new 'Keells'
and community-based engagements continued despite difficulties due to the pandemic. outlets were included in the reporting
scope during the year under review.
Refer the Governance section of the

Refer the Governance section on the Corporate Website for a detailed discussion on key
Corporate Website for further details on
sustainability concerns.
the report content, and any exclusions
and changes to the reporting scope and
The Group has made it a priority to ensure that sustainable boundary during the year.
practices are embedded into all operations.

Identification of Material Topics

The Group maps topics that of are concern to internal and external stakeholders to ascertain criticality and priority for focus and disclosure. This year
did not see significant changes in the list of material topics and topic boundaries compared to previous reporting periods.
The Governance section of the Corporate Website details the material sustainability concerns of the Group's
significant internal and external stakeholders.
In defining report content, the Group prioritises material impacts based on their relative importance to internal and external stakeholders which is
summarised below.
High MATERIAL TOPICS
Taxation Waste Emissions Local Purchasing

Economic Performance
Indirect Economic Impact
Child Labour Product Compliance Labelling Energy
Forced Labour
Employment Biodiversity Anti Corruption
Diversity & Equal Opportunity Effluents Occupational Health & Safety
Non - Discrimination Env. Compliance
Supplier Assessment Labour Responsible Advertising
Supplier Assessment - Environment Local Community Customer Health & Safety
Impact to External Stakeholders
Investments
Supplier Assessments - Human Rights
Anti Competitive Behaviour Water
Public Policy Overall Compliance
Market Presence Env. Grievances Freedom of Association Training
Materials
Transportation Impacts Env. Conservation
Human Rights Grievances Labour Grievances
Supplier Assessment - Social Human Rights Assessment
Customer Privacy Products & Services Impacts
Equal Pay Labour Relations
Indigenous Rights
Security Practices
Impact to Internal Stakeholders

Low High
A detailed description of the strategies and approach adopted by the Group in managing its material topics are
contained in the management approach disclosures section hosted on the Group website
https://www.keells.com/resource/Management_Approach_Disclosures_2020_21.pdf
183
RISKS, OPPORTUNITIES AND
INTERNAL CONTROLS
Enterprise Risk Management within the Group is based on a Risks Associated with COVID-19
holistic approach, with integrated processes incorporating The year in review compelled the Group
to adapt to the 'new normal' as the
good governance and sustainable development alongside unprecedented nature of the COVID-19
effective risk management practices. pandemic continued to impact the global and
local economy.
In furtherance of Group's sustainability and digitisation efforts, coupled with the need to strike
a balance between the principles of conciseness and completeness in Integrated Reporting, the The Group responded to this challenge
Group has used a variety of reporting formats to meet diverse stakeholder requirements. Whilst through the adoption of an agile risk response
the section that ensues discusses the key highlights for the year under review, the Corporate given the evolving nature of the pandemic,
Website entails a detailed discussion of the risk management processes and related initiatives. and all businesses continued to monitor
and revisit the 'pandemic' risk item on their
respective risk registers to ensure that risk
ENTERPRISE RISK MANAGEMENT FRAMEWORK responses and mitigation actions were
systematically assessed and updated to tackle
The Group has in place an enterprise-wide risk management (ERM) framework to ensure a
volatile on-ground situations.
structured process of risk identification and mitigation. Risk management is embedded across the
Group and aligned to the Group's corporate governance and sustainability frameworks.
Alongside business continuity plans that were
Overview of Framework operationalised during the early days of the
pandemic, businesses also developed and
yy The ERM strategy is set at a Group level with a bottom up approach to risk identification.
instituted COVID-19-specific response plans
yy Ongoing review and analysis at business unit level, management committees and Board level. and teams to enable smooth and uninterrupted
yy Financial, strategic, operational, information technology, governance and sustainability-related functioning of businesses and operations to
risks are considered and categorised within a common Risk Universe across Group businesses. the extent possible, whilst maintaining strict
yy All risks are rated and assigned to Risk Owners to ensure accountability and focus on mitigation adherence to Government directives and
activities. health and safety considerations. Risk mitigation
was facilitated through Group guidelines on
Refer the Governance section on the Corporate Website for a discussion on the Risk Management Framework.
workplace health and safety and 'work from
home' guidelines, which was further formalised
Key Risks Rating
through the Agile Working Policy.
Macroeconomic and political environment
Regulatory environment The Group rolled out various measures to
Financial exposure ensure a sustainable and agile operating
Information technology model, with a focused view on cash
Global competition management and liquidity, in particular.
Human Resources and talent management While the Group had a strong cash position
Environment and Health & Safety and availability of banking facilities at the
Reputation and Brand Image onset of the COVID-19 pandemic, continued
focus was placed on ensuring balance sheet
Supply chain risk
strength to support the investment pipeline
Ultra-High High Medium Low of the Group. In June 2020, JKH entered into a
ten-year financing agreement with IFC for USD
The Governance section on the Corporate Website details, in depth, the justification for the above risk ratings
along with the mitigation strategies being followed across the Group. 175 million to support funding of the Holding
Company's investment pipeline, marking IFC's
largest investment to date in Sri Lanka.
KEY HIGHLIGHTS DURING THE YEAR:
Given the higher incidence of remote working
yy The operational risks associated with the COVID-19 pandemic were reviewed on an ongoing
basis at all business units. arrangements and the increased digitisation
of supply chains, particularly in light of the
yy Operationalisation and continuous monitoring of business continuity and response plans at
pandemic, measures were taken to further
business unit level.
strengthen the information technology
yy All central risk reviews were conducted remotely, ensuring the uninterrupted continuity governance and cyber security framework.
of such processes, despite limitations and travel restrictions imposed via Government and
health authority guidelines.
yy The Group hedged its exposure to interest rates by covering USD 100 million of the USD Refer the Group Consolidated Review and
175 million long-term financial facility from the International Finance Corporation (IFC) as a Industry Group Review sections of the Report for
a detailed discussion on COVID-19, its impact on
prudent measure.
the Group and its businesses. The sections also
yy Whilst the risk rating in lieu of exchange rate exposure was upgraded to 'High', given the detail the strategies rolled out to minimise the
significant volatility of the Rupee during the year, the Group also adopted measures such as impact on Group operations, its continuity and
liability matching and mitigation of exposure through derivatives, where appropriate, proactively. sustainability.

ROBUST
FINANCIAL STATEMENTS
187 Annual Report of the Board of Directors  192 The Statement of Directors’ Responsibility
193 Independent Auditors’ Report  196 Income Statement  197 Statement of Comprehensive Income
198 Statement of Financial Position  199 Statement of Cash Flows  200 Statement of Changes in Equity
202 Notes to the Financial Statements
INDEX TO THE FINANCIAL STATEMENTS
Annual Report of the Board of Directors 187
The Statement of Directors’ Responsibility 192
Independent Auditors’ Report 193
Income Statement 196
Statement of Comprehensive Income 197
Statement of Financial Position 198
Statement of Cash Flows 199
Statement of Changes in Equity 200
Notes to the Financial Statements 202
Corporate and Group information 22 Property, plant and equipment 242-247

1 Corporate information 202 23 Right of use assets and lease liabilities 247-248
2 Group information 202 24 Investment property 249-250
25 Intangible assets 251-253
Basis of Preparation and Other Significant Accounting Policies 26 Investment in subsidiaries 254-256
3 Basis of preparation 202-203
27 Investment in equity accounted investees 256-259
4 Summary of significant accounting policies 203
28 Non current financial assets 259-260
5 Significant accounting judgements, estimates and
29 Other non current assets 261
assumptions 203-204
30 Inventories 262
6 Changes in accounting standards 204
31 Trade and other receivables 262
7 Standards issued but not yet effective 204-205
32 Other current assets 262
33 Short term investments 263
Group Business, Operations and Management
8 Operating segment information 205-210 34 Stated capital and other components of equity 264
9 Basis of consolidation and material partly owned 35 Share-based payment plans 265-266
subsidiaries 211-213 36 Insurance contract liabilities 266-269
10 Business combinations and acquisitions of 37 Interest-bearing loans and borrowings 269-272
non-controlling interests 213-215 38 Employee benefit liabilities 272-274
11 Financial risk management objectives and policies 215-224 39 Non current financial liabilities 274
12 Fair value measurement and related fair 40 Other non current liabilities 274
value disclosures 224-226
41 Trade and other payables 274
13 Financial instruments and related policies 226-230
42 Short term borrowings 275
43 Other current liabilities 275
Notes to the Income Statement, Statement of Comprehensive
44 Related party transactions 275-279
Income and Statement of Financial Position
14 Revenue 231-232
15 Dividend income 233 Other Disclosures
45 Contingent liabilities 280-281
16 Other operating income and other operating
expenses 233 46 Capital and other commitments 281
17 Net finance income 234 47 Assets pledged 281
18 Profit before tax 235 48 Events after the reporting period 282
19 Earnings per share 236

20 Dividend per share 236
21 Taxes 237-242

ANNUAL REPORT OF THE BOARD OF DIRECTORS
The Directors have pleasure in presenting the the Chairman’s Message and Management reports, together with the Audited Financial
42nd Annual Report of your Company which Discussion and Analysis sections of this Statements, reflect the state of affairs of the
covers the Audited Financial Statements, Annual Report. While the short term outlook Company and the Group. The Segment-wise
Chairman’s Message, Corporate Governance can be impacted on account of COVID-19 contribution to Group revenue, results, assets
Commentary, Management Discussion and related disruptions, the Report also contains and liabilities are provided in Note 8 to the
Analysis including an Industry Group Review a detailed discussion on the medium to long Financial Statements.
and all the other relevant information for the term outlook for the Group and the portfolio
year ended 31 March 2021. Disclosures which considerations related to the same. Financial Results and Appropriations
appear in the Share Information section form Accounting Policies
a part of the Annual Report of the Board Financial Statements All the significant accounting policies adopted
of Directors as it is a requirement of the Financial Statements of the Company and by the Company and Group are mentioned in
Companies Act No. 07 of 2007. Group for the year ended 31 March 2021, the Notes to the Financial Statements. There
which have been prepared in accordance with have been no changes in the accounting
Future Developments and Impact of Sri Lanka Accounting Standards (SLFRS/LKAS), policies adopted by the Group during the
COVID-19 Pandemic with the inclusion of the signatures of the year under review. For all periods up to and
Information on future developments and Chairman, Deputy Chairman/Group Finance including the year ended 31 March 2021,
an assessment, to the extent possible, Director and Group Financial Controller, are
the Group prepared its financial statements
considering the current uncertainty relating given as a part of this Integrated Annual
in accordance with Sri Lanka Accounting
to the COVID-19 pandemic, is contained in Report.
Standards (SLFRS/LKAS) which have materially
converged with the International Financial
Reporting Standards (IFRS) as issued by the
John Keells Holdings PLC International Accounting Standards Board
(IASB).
For the year ended 31 March 2021 2020
In LKR ‘000s Revenue

Revenue generated by the Company
amounted to LKR. 1,637 Mn (2020– LKR. 1,462
Profit after tax 10,565,887 8,639,540 Mn), whilst Group revenue amounted to
Other adjustments (2,135) 7,840 LKR. 127,676 Mn (2020 – LKR. 138,956 Mn).
Contribution to Group revenue, from the
Balance brought forward from the previous year 59,631,436 54,280,016
different business segments, is provided in
Amount available for appropriation 70,195,188 62,927,396 Note 8 to the Financial Statements.
interim dividends of LKR. 1.50 per share (2020-LKR. 3.50) paid (1,978,317) (3,295,960)
Profit and Appropriations
out of dividend received
The profit after tax of the Company was LKR.
Final dividend declared LKR. 0.50 to be paid out of dividend (659,832) - 10,566 Mn (2020 – LKR. 8,640 Mn) whilst the
received Group profit attributable to equity holders of
Balance to be carried forward to the next year 67,557,039 59,631,436 the parent for the year was LKR. 4,772 Mn (2020
- LKR. 9,414 Mn).
Principal Activities Corporate Vision and Values The Company’s total comprehensive income
John Keells Holdings PLC (the Company), A culture of innovation, integrity, excellence, net of tax was LKR. 11,296 Mn (2020 - LKR.
the Group’s holding Company, manages a caring and trust has been developed within 8,662 Mn), and the Group total comprehensive
portfolio of holdings consisting of a range of the Group. By being aligned with these values income attributable to parent was LKR.
diverse business operations, which, together, the Directors and employees conduct their 10,761 Mn (2020 - LKR. 16,581 Mn). The Group
constitute the John Keells Group (the Group), activities to achieve the vision, “Building profitability was impacted primarily due to
and provides function-based services to its businesses that are leaders in the region”. the performance of the Leisure industry group
subsidiaries, joint ventures, and associates. on account of the COVID-19 pandemic as
Review of Business Segments discussed elsewhere in the Annual Report.
The companies within the Group and its A review of the financial and operational
business activities are described in the performance and future business Dividend and Reserves
Group Directory under the Supplementary developments of the Group, sectors, and As required by Section 56(2) of the Companies
Information section of the Annual Report. its business units are described in the Act No 7 of 2007, the Board of Directors have
Management Discussion and Analysis section confirmed that the Company satisfies the
There were no significant changes to the of the Annual Report. Significant changes solvency test in accordance with Section 57
principal activities of the Company or its to business combinations and acquisition of the Companies Act No 7 of 2007, and has
subsidiaries during the year. of non-controlling interests are provided in obtained certificates from the auditors, prior
Note 10 to the Financial Statements. These to declaring all dividends. A final dividend will
187
be paid on or before 25 June 2021 to those in the Statement of Changes in Equity and in Board Committees
shareholders on the register as of 4 June 2021. Note 34.1 to the Financial Statements. Information relating to members of the
Audit Committee, Human Resources and
Capital Expenditure Revenue Reserves Compensation Committee, Nominations
The Company’s and Group’s capital Revenue reserves as at 31 March 2021 for the Committee, Related Party Transactions Review
expenditure on property, plant and equipment Company and Group amounted to LKR. 68,217 Committee and Project Risk Assessment
amounted to LKR. 9 Mn (2020 - LKR. 24 Mn) Mn (2020 - LKR. 59,631 Mn) and LKR. 90,652 Committee, including reports of each of the
and LKR. 5,367 Mn (2020 - LKR. 15,212 Mn), Mn (2020 - LKR. 87,885 Mn), respectively. The committees, where applicable, and attendance
respectively, and all other related information movement of the revenue reserve is disclosed of Directors for each of the committee
and movements have been disclosed in Note in the Statement of Changes in Equity. meetings, are disclosed in the Corporate
22 to the Financial Statements. Governance Commentary section of the
Share Information Annual Report.
Additions of intangible assets of the Company The distribution and composition of
and Group during the year amounted to LKR. shareholders and information relating to Interests Register and Interests in
26 Mn (2020 - LKR. 34 Mn) and LKR. 2,187 Mn earnings, dividends, net assets, market Contracts
(2020 - LKR. 387 Mn), respectively, and all other value per share and share trading is given The Company has maintained an Interests
related movements are disclosed in Note 25 to in the Share Information section of the Register as required under the Companies Act
the Financial Statements. Annual Report. As additional disclosures, the No 7 of 2007.
Company’s Board of Directors’ (including their
Valuation of Land, Buildings, and close family members) shareholdings, options This Annual Report also contains particulars
Investment Properties available under the employee share option of entries made in the Interests Registers of
All land and buildings owned by Group plans (ESOP) as at 31 March 2021, market subsidiaries which are public companies or
companies were revalued as at 31 December capitalisation, public holding percentage and private companies and have not dispensed
2020 and the carrying value amounted to number of public shareholders are given in with the requirement to maintain an Interests
LKR. 90,642 Mn (2020 - LKR. 87,185 Mn). All the Share Information section of the Annual Register as permitted by Section 30 of the
information related to revaluation is given in Report. Companies Act No 7 of 2007.
Note 22.3 to the Financial Statements.
Major Shareholders The Directors have all made a general
Investment properties of business units, when Details of the twenty largest shareholders disclosure relating to share dealings and
significantly occupied by Group companies, of the Company and the percentages held indemnities and remuneration to the Board
are classified as property, plant and equipment by each of them are disclosed in the Share of Directors as permitted by Section 192 (2)
in the consolidated financial statements in Information section of the Annual Report. of the Companies Act No 7 of 2007 and no
compliance with LKAS 40. additional interests have been disclosed by
Equitable Treatment of Shareholders any Director. The Interest Register is available at
The Group revalued all its investment The Company has at all times ensured that all the registered head office of the Company, in
properties as at 31 December 2020, and the shareholders are treated equitably. keeping with the requirements of the section
carrying value amounted to LKR. 14,868 Mn 119 (1) (d) of the Companies Act No 7 of 2007.
(2020- LKR. 15,008 Mn). All information related The Board of Directors
to the revaluation of investment properties The Board of Directors of the Company as at Share Dealings
is provided in Note 24 to the Financial 31 March 2021 and their brief profiles are given Other than for the following entries, particulars
Statements. in the Corporate Governance section of the of the Company interest register are disclosed
Annual Report. in the Share Information section of the Annual
Details of the Group’s real estate as at 31 March Report. .
2021, are disclosed in the Group Real Estate Retirement and Re-Election of Directors
Portfolio in the Supplementary Information Retirement and Re-Election of Directors of the John Keells Holdings PLC
section of the Annual Report. Company as at 31 March 2021 are given in the • Sam Innovators (Pvt) Ltd (Related party of M
Proxy Form. A Omar) Purchase 681,000 shares
Investments
Review of the Performance of the Board • Phoenix Ventures (Pvt) Ltd (Related party
A detailed description of the long term
The performance of the board has been of M A Omar and A N Fonseka) Purchase
investments held as at the reporting date, is
appraised through a formalised process, 2,975,000 shares
given in Notes 26, 27 and 28 to the Financial
Statements. where each individual Director anonymously Given below are the particulars of share
comments on the effectiveness and the dealings of subsidiaries reported, for
Stated Capital dynamics of the Board. The process is subsidiaries which are public companies, or
Stated Capital as at 31 March 2021 for the described in the Corporate Governance private companies, which have not dispensed
Company amounted to LKR. 63,102 Mn Commentary section of the Annual Report. with the requirement to maintain an interest
(2020 - LKR. 62,881 Mn). The movement and register for the period from 1 April 2020 to 31
composition of the Stated Capital is disclosed March 2021.

Ceylon Cold Stores PLC specific management complexities associated Directors’ Remuneration
• S T Ratwatte - Sale of 1,000 shares with the John Keells Group and in keeping Details of the remuneration and other benefits
with the Group remuneration policy. received by the Directors are set out in Note
Union Assurance PLC 44.7 to the Financial Statements.
• J. P. Gomes – Purchase 500 shares The contracts and standard director fees of the
following Non-Executive Directors have been Related Party Transactions
Indemnities and Remuneration approved / renewed by the Board. The director The Company’s transactions with Related
The Board approved the payment of fees are commensurate with the market Parties, given in Note 44 to the Financial
remuneration of the following Executive complexities associated with the John Keells Statements, have complied with the Listing
Directors for the period of 1 April 2020 to 31 Group. Rule 9.3.2 of the Colombo Stock Exchange
March 2021 comprising of; and the Code of Best Practices on Related
Asian Hotels and Properties PLC Party Transactions under the Securities and
• A short term variable incentive based on • C L P Gunawardane (Appointed w.e.f 1 Exchange Commission Directive issued under
the individual performance, organisation January 2021) Section 13(c) of the Securities and Exchange
performance and role responsibility Commission Act.
based on the results of the financial year Ceylon Cold Stores PLC
2019/2020, and • K C Subasinghe (Appointed w.e.f 1 January Employee Share Option Plan (ESOP)
2021) At the beginning of the year, the employee
• A long term incentive plan including share option plan consisted of the Eighth,
employee share options in John Keells John Keells PLC Ninth and Tenth plans approved by the
Holdings PLC. • A Z Hashim (Appointed w.e.f 1 January 2021) shareholders on 28 June 2014, 24 June 2016
• K D Weerasinghe (Appointed w.e.f 1 January and 28 June 2019 respectively.
John Keells Holdings PLC 2021)
• K N J Balendra The Directors confirm that the Company has
• J G A Cooray John Keells Hotels PLC not granted any funding to employees to
• S Rajendra (Appointed w.e.f 1 January 2021) exercise options.
Asian Hotels and Properties PLC • M R Svensson (Appointed w.e.f 1 January
• S Rajendra 2021) Details of the options granted, options
S Rajendra became a Non-Executive Director exercised, the grant price and the options
Keells Food Products PLC cancelled or lapsed and outstanding as at the
with effect from 1 January 2021 at the
• P N Fernando (Appointed w.e.f 1 January date of the Directors’ Report, as required by the
standard Non-Executive fees approved by
2021) Listing Rules of the Colombo Stock Exchange,
the Board for Non-Executive Directors (if
applicable) which fees are commensurate are given under the Share Information section
Tea Smallholders Factories PLC of the Annual Report.
with the market complexities associated
• A Goonetilleke (Appointed w.e.f 7 July 2020)
with the John Keells Group.
• A Z Hashim (Appointed w.e.f 1 January 2021) The highest, lowest and the closing prices of
Ceylon Cold Stores PLC the Company shares are disclosed in the Share
Trans Asia Hotels PLC Information section of the Annual Report.
• D P Gamlath
• C L P Gunawardane (Appointed w.e.f 1
• P N Fernando (Appointed w.e.f 1 January
January 2021) Employment
2021)
• S Rajendra (Appointed w.e.f 1 January 2021) The Group has an equal opportunity policy
Cinnamon Hotel Management Ltd and these principles are enshrined in
Union Assurance PLC specific selection, training, development and
• J R Gunaratne (Retired w.e.f 31 December
• D P Gamlath (Appointed w.e.f 10 June 2020) promotion policies, ensuring that all decisions
2020)
• W. M. De F Arsakularatne (Appointed w.e.f 14 are based on merit. The Group practices
July 2020) equality of opportunity for all employees
• J E P Kehelpannala
• M H Singhawansa irrespective of ethnic origin, religion, political
Walkers Tours Ltd opinion, gender, marital status or physical
• C L P Gunawardane (Appointed w.e.f 1 disability. During the year the Group instituted
Walkers Tours Ltd
January 2021) a Diversity and Inclusion team towards
• I N Amaratunga
• S Rajendra (Appointed w.e.f 1 January 2021) increasing the diversity of its workforce and
All approvals relating to indemnities and launched the ‘ONE JKH’ brand to consolidate
Fees payable to Non-Executive Nominee
remuneration have been recommended by its efforts towards diversity and inclusion and
Directors of John Keells Holdings PLC was paid
the Human Resources and Compensation reinforce its position on non-discrimination
to John Keells Holdings PLC and not to the
Committee, taking into consideration inputs and equal opportunity. Employee ownership
individual Directors concerned.
from market surveys, expert opinions and the in the Company is facilitated through the
employee share option plan.
189
Details of the Group’s human resource Sustainability responsibly towards its stakeholders and to
initiatives are detailed in the Human Capital The Group pursues its business goals based bring about sustainable development in its
section of the Capital Management Review on a model of stakeholder governance. areas of focus. The CSR initiatives, including
section of the Annual Report. Findings of the continuous internal stakeholder completed and ongoing projects, are detailed
engagements have enabled the Group to focus in the Group Consolidated Review section in
The number of persons employed by the on material issues such as the conservation the Annual Report.
Company and Group as at 31 March 2021 was of natural resources and the environment as
110 (2020 - 95) and 13,831 (2020 - 14,821), well as material issues highlighted by other In quantifying the Group’s contribution to CSR
respectively. stakeholders such as employees, customers, initiatives and activities, no account has been
suppliers and the community. These steps have taken of in-house costs or management time.
There have been no material issues pertaining been encapsulated in a Group-wide strategy
to employees and industrial relations of the focused on sustainable development which Donations
Company and the Group.. is continuously evolving based on the above Total donations made by the Company and the
mentioned stakeholder engagements. Group during the year amounted to LKR. 5 Mn
Supplier Policy (2020 - LKR. 3.5 Mn) and LKR. 7 Mn (2020 -
The Group applies an overall policy of This is the Group’s sixth Integrated Annual LKR. 4.9 Mn), respectively. These amounts
agreeing and clearly communicating the Report, which presents a comprehensive do not include contributions on account of
terms of payment as part of the commercial discussion on its financial and non-financial corporate social responsibility (CSR) initiatives.
agreements negotiated with suppliers, and performance, in a bid to provide its
endeavours to pay for all items in accordance stakeholders with holistic information relating Statutory Payments
with these agreed terms. As at 31 March 2021, to its value creation proposition through The Directors confirm that to the best of
the trade and other payables of the Company the six forms of capital reported under the their knowledge, all taxes, duties and levies
and Group amounted to LKR. 373 Mn (2020 - International <IR> Framework. The Group has payable by the Company and its subsidiaries,
LKR. 423 Mn) and LKR. 35,288 Mn (2020 - LKR. sought independent third-party assurance all contributions, levies and taxes payable on
23,881 Mn), respectively. from DNV GL, represented in Sri Lanka by DNV behalf of, and in respect of, the employees
Business Assurance Lanka (Pvt) Ltd, in relation of the Company and its subsidiaries, and all
The Group strives to integrate principles to the non-financial information contained in other known statutory dues as were due and
of sustainable practices and policies in its this Report. payable by the Company and its subsidiaries as
value chain through extensive stakeholder at the statement of financial position date have
consultations, the findings of which are Research and Development been paid or, where relevant, provided for,
integrated into work-plans. The Group has an active approach to research except as specified in Note 45 to the Financial
and development and recognises the Statements covering contingent liabilities.
Ratios and Market price information contribution that it can make to intellectual
The ratios relating to equity, debt and market property and the Group’s operations. Compliance with Laws and Regulations
price information as required by the listing Significant expenditure has taken place over To the best of knowledge and belief of the
requirements of the Colombo Stock Exchange the years and substantial efforts will continue Directors, the Company and the Group has not
are given in the Share Information section of to be made to introduce intellectual property engaged in any activity, which contravenes the
this Report. rights, develop new products and processes laws and regulations of the country.
and improve the operational efficiency of
Corporate Governance existing products and processes. Enterprise Risk Management and Internal
The Board of Directors is committed Controls
towards maintaining an effective Corporate Environmental Protection The Board confirms that there is an ongoing
Governance Framework by effectively The Group complies with the relevant process of identifying, evaluating and
implementing systems and structures required environmental laws, regulations and managing any significant risk faced by the
to ensuring best practices in Corporate endeavours to comply with best practices Group, where the risks are assessed and
Governance. The manner in which the applicable in the country of operation. reviewed by each business unit every quarter
Company has complied with Section 7.10 while further annual risk reviews are carried out
of the Listing Rules of the Colombo Stock Corporate Social Responsibility (CSR) by the Enterprise Risk Management Division.
Exchange (CSE) on Corporate Governance are John Keells Foundation, which is funded The headline risks of each listed Company are
given in the Corporate Governance section of by JKH and its subsidiaries, handles most of presented by the Business Unit to its respective
this Report. the Group’s CSR initiatives and activities. The Audit Committee for review and, in the case
Foundation manages a range of programmes of John Keells Holdings PLC, by the Enterprise
that underpin its key principle of acting Risk Management Division to the John Keells
Holdings PLC Audit Committee.

The Corporate Governance section of this improved operating environment, despite Further details on the work of the Auditor and
Report elaborates on these practices and the the ongoing effects of the pandemic, and the the Audit Committee are set out in the Audit
Group’s risk factors. operationalisation of risk mitigation initiatives Committee Report.
and continuous monitoring of business
Internal Controls and Assurance continuity and response plans at each business Integrated Annual Report
The Board, through the involvement of the unit level along with the financial strength The Board of Directors approved the
Group Business Process Review Division, takes of the Group. The management has formed Integrated Annual Report on 24 May 2021. The
steps to gain assurance on the effectiveness judgment that the Company, its subsidiaries, appropriate number of copies of this report will
over the financial, operational and risk associates and joint ventures have adequate be submitted to the Colombo Stock Exchange
management control systems in place. The resources to continue in operational existence and to the Sri Lanka Accounting and Auditing
Audit Committee receives regular reports on for the foreseeable future and continue to Standards Monitoring Board as required.
the adequacy and effectiveness of internal adopt the going concern basis in preparing
controls in the Group, compliance with laws and presenting these financial statements. Annual General Meeting
and regulations and established policies and The Annual General Meeting will be held as a
procedures of the Group. The head of the Appointment and Remuneration of virtual meeting on 25 June 2021 at 10:00 a.m.
Group Business Process Review Division has Independent Auditors
direct access to the Chairman of the Audit Messrs. Ernst & Young, Chartered Accountants, This Annual Report is signed for and on behalf
Committee. Reports of the outsourced internal are willing to continue as Auditors of the of the Board of Directors.
auditors are also reviewed by the Committee. Company, and a resolution proposing their
reappointment will be tabled at the Annual By Order of the Board
Events After the Reporting Period General Meeting.
There have been no events subsequent to
the reporting period, which would have any The Independent Auditors’ Report is found in
material effect on the Company or on the the Financial Statements section of the Annual
Group other than those disclosed in Note 48 to Report. Director
the Financial Statements.
The Audit Committee reviews the appointment
Going Concern of the Auditor, its effectiveness, independence
In determining the basis of preparing the and relationship with the Group, including the
financial statements for the year ended 31 level of audit and non-audit fees paid to the Director
March 2021, based on available information, Auditor.
the management has assessed the prevailing
and anticipated effects of COVID-19 on the The Group works with 3 firms of Chartered
Group Companies and the appropriateness of Accountants across the Group, namely, Ernst
the use of the going concern basis. & Young, KPMG and PricewaterhouseCoopers. Keells Consultants (Pvt) Ltd
Details of audit fees are set out in Note 18 Secretaries
It is the view of the management there are no to the Financial Statements. The Auditors do 24 May 2021
material uncertainties that may cast significant not have any relationship (other than that of
doubt on the Groups’ ability to continue an Auditor) with the Company or any of its
to operate as a going concern due to the subsidiaries.
191
THE STATEMENT OF DIRECTORS’ RESPONSIBILITY
The responsibility of the Directors in relation The Directors are also responsible for taking
to the financial statements is set out in the reasonable steps to safeguard the assets of
following statement. The responsibility of the the Company and of the Group and in this
auditors, in relation to the financial statements regard to give proper consideration to the
prepared in accordance with the provision of establishment of appropriate internal control
the Companies Act No. 7 of 2007, is set out in systems with a view to preventing and
the Report of the Auditors. detecting fraud and other irregularities.
The financial statements comprise of: The Directors are required to prepare the
financial statements and to provide the
income statement and statement of
•
auditors with every opportunity to take
comprehensive income of the Company
whatever steps and undertake whatever
and its subsidiaries, which present a true
inspections that may be considered being
and fair view of the financial performance
appropriate to enable them to give their audit
of the Company and its subsidiaries for the
opinion.
financial year; and
a statement of financial position, which

• As required by Section 56 (2) of the Companies
presents a true and fair view of the state of Act No. 7 of 2007, the Board of Directors have
affairs of the Company and its subsidiaries confirmed that the Company, based on the
as at the end of the financial year: and information available, satisfies the solvency
test immediately after the distribution, in
The Directors are required to confirm that the
accordance with Section 57 of the Companies
financial statements:
Act No. 7 of 2007, and have obtained a
have been prepared: certificate from the auditors, prior to declaring
all dividend. A final dividend will be paid on or
using appropriate accounting policies
•
before 25 June 2021 to those shareholders on
which have been selected and applied in a
the register as of 4 June 2021.
consistent manner, and material departures,
if any, have been disclosed and explained;
The Directors are of the view that they have
and
discharged their responsibilities as set out in
are this statement.
presented in accordance with the Sri Lanka
•
Compliance Report
Accounting Standards (SLFRS/LKAS); and
The Directors confirm that to the best of
that reasonable and prudent judgments
their knowledge, all taxes, duties and levies
and estimates have been made so that
payable by the Company and its subsidiaries,
the form and substance of transactions are
all contributions, levies and taxes payable on
properly reflected; and
behalf of and in respect of the employees
provide the information required by and
• of the Company and its subsidiaries, and
otherwise comply with the Companies Act all other known statutory dues as were
and the Listing Rules of the Colombo Stock due and payable by the Company and its
Exchange. subsidiaries as at the reporting date have
been paid, or where relevant provided for,
The Directors are also required to ensure except as specified in Note 45 to the Financial
that the Company has adequate resources Statements covering contingent liabilities.
to continue in operation to justify applying
the going concern basis in preparing these By order of the Board
financial statements.
Further, the Directors have a responsibility

to ensure that the Company maintains
sufficient accounting records to disclose, with
reasonable accuracy, the financial position of Keells Consultants (Pvt) Ltd.
the Company and of the Group. Secretaries
24 May 2021

INDEPENDENT AUDITORS’ REPORT
TO THE SHAREHOLDERS OF JOHN KEELLS and of their financial performance and cash flows current period. These matters were addressed
HOLDINGS PLC for the year then ended in accordance with Sri in the context of our audit of the financial
Lanka Accounting Standards. statements as a whole, and in forming our
Report on the audit of the Financial opinion thereon, and we do not provide a
Statements Basis for opinion separate opinion on these matters. For each
Opinion We conducted our audit in accordance with matter below, our description of how our audit
We have audited the financial statements of Sri Lanka Auditing Standards (SLAuSs). Our addressed the matter is provided in that context.
John Keells Holdings PLC (“the Company”) and responsibilities under those standards are further
the consolidated financial statements of the described in the Auditor’s responsibilities for We have fulfilled the responsibilities described
Company and its subsidiaries (“the Group”), which the audit of the financial statements section of in the Auditor’s responsibilities for the audit
comprise the statement of financial position as our report. We are independent of the Group in of the financial statements section of our
at 31 March 2021, and the income statement accordance with the Code of Ethics issued by CA report, including in relation to these matters.
and the statement of comprehensive income, Sri Lanka (Code of Ethics) and we have fulfilled Accordingly, our audit included the performance
statement of changes in equity and statement of our other ethical responsibilities in accordance of procedures designed to respond to our
cash flows for the year then ended, and notes to with the Code of Ethics. We believe that the audit assessment of the risks of material misstatement
the financial statements, including a summary of evidence we have obtained is sufficient and of the financial statements. The results of our
significant accounting policies. appropriate to provide a basis for our opinion. audit procedures, including the procedures
performed to address the matters below,
In our opinion, the accompanying financial Key audit matters provide the basis for our audit opinion on the
statements of the Company and the Group give Key audit matters are those matters that, in our accompanying financial statements.
a true and fair view of the financial position of the professional judgment, were of most significance
Company and the Group as at 31 March 2021, in our audit of the financial statements of the
Key Audit Matter How our audit addressed the key audit matter
Impairment testing of significant Non-Current Assets in the Leisure Our audit procedures included the following;
Industry Group
As at 31st March the Group reported the following significant non-current • we gained an understanding of how management has forecast its future
assets which accounted for 17% of the total assets of the Group under discounted cash flows which included consideration of the impacts of
leisure industry Group. the continuing COVID-19 pandemic on the operations of the respective
hotels of the Group.
• Property, Plant & Equipment and Investment Property including Land and
Buildings amounting to Rs 62.2 Bn • we checked the calculations of the future discounted cash flows and
cross checked the data to relevant underlying management information,
• Right of Use Assets amounting to Rs. 29.1 Bn to evaluate their reasonableness.
• Goodwill from leisure industry Group Rs. 166 Mn • we engaged our internal resources to assist us in:
The continuing impacts of COVID -19 on the leisure industry Groups’ results, - assessing the reasonableness of significant assumptions used such
have been considered a trigger for testing impairment of Non-Current as expected period of time for recovery, anticipated occupancy and
Assets. The leisure industry Group tested significant Non-Current Assets average room rates. This included comparing assumptions used with
including Goodwill for impairment using valuation techniques involving available industry data and market conditions,
judgements, estimates and assumptions. In carrying out impairment
assessments, Management evaluated the recoverability of the carrying value - evaluating the sensitivity of the projected cashflows, by considering
of cash generating units being each hotel of the leisure industry Group, by possible changes in key assumptions,
comparing the underlying expected future cash flows and fair values less - assessing appropriateness of the valuation techniques used and the
cost to sell with the related carrying values. reasonableness of the significant judgements and assumptions such as,
Impairment testing of significant non-current assets including goodwill was per perch price and value per square foot.
a key audit matter due to:
• the degree of assumptions, judgements and estimation uncertainty
associated with valuation of Land and Buildings amplified by the impact
of COVID-19. The valuation this year contains a higher estimation
uncertainty as there were fewer market transactions which are ordinarily a
strong source of evidence regarding fair value.
193
INDEPENDENT AUDITORS’ REPORT
Key Audit Matter How our audit addressed the key audit matter
• the degree of underlying assumptions coupled with inherent estimation
uncertainties that arise when deriving the estimated cashflows used for
value in use calculations
Key areas of significant judgments, estimates and assumptions included the
following:
• estimate of per perch value of the land and per square foot value of the
buildings
• key inputs and assumptions related to computing the value in use
expectations of future cash flows, growth rates used for extrapolation
purposes, discount rates and terminal yield rates including the potential
impact from COVID-19.
Waterfront Project Our procedures performed included:
The Group continues to invest in the Waterfront project as detailed in note
29 and 30 to the financial statements. Expenditure incurred include Work-in- • performing sample tests of expenditure and allocation of overheads
progress -Waterfront Project and Inventory work in progress ( apartments) including an examination of management’s assessment as to whether the
amounting to LKR 147 Bn and represent 27 % of the total assets of the expenditure met the recognition and measurement criteria set forth in
Group. accounting policies of the Group.
This was a key audit matter due to; • inspecting the loan agreement to establish that the loan has been
obtained for the project and management’s assessment on the timing of
• the significance of the balances relating to the amounts recorded in capitalization of borrowing costs in compliance with LKAS 23 – Borrowing
the financial statements and the estimated future costs to be incurred Cost and verifying such costs on a sample basis.
including potential impacts from COVID 19.
• reviewing the project status reports and the certificates issued by the
• involvement of management judgements in assessing capitalization of project manager to identify the status of the project.
borrowing costs and other overhead costs to be included as Work-in-
progress -Waterfront Project as detailed in note 29. • assessing on a sample basis the NRV on the Inventories Work -In-Progress
to the selling prices achieved and contracted in the said project and the
• Key assumptions and estimates involved in ascertaining the carrying advertised sales prices.
value and measurement of Inventory work-in-progress as detailed in note
30 Assessing the adequacy of the Group’s disclosures of its capitalization policy
and other related disclosures in Note 29 and 30.
Life insurance contract liabilities To assess the reasonableness of the Life Insurance Contract Liabilities, our
Life Insurance Contract Liabilities amounting to Rs 45 Bn represent 15% of audit procedures included amongst others the following:
total liabilities of the Group as at 31 March 2021. Life Insurance Contract
Liabilities are determined as described in note 36. • we involved the component auditor of the subsidiary company to
perform the audit procedures to assess the reasonableness of the
This was a key audit matters due to: assumptions and test the controls on sample basis over the process of
estimating the insurance contract liabilities.
• Materiality of the reported Life Insurance Contract Liabilities;
• we involved the internal expert of component auditor of the subsidiary
• The degree of assumptions, judgements and estimation uncertainty company to assess the reasonableness of the assumptions used in the
associated with actuarial valuation of Life Insurance Contract Liabilities; valuations of the insurance contract liabilities.
• Liability adequacy test carried out to ensure the adequacy of the carrying • we assessed the adequacy of the disclosures and the movement in the
value of Life Insurance Contract Liabilities. insurance contract liabilities.
Key areas of significant judgments, estimates and assumptions used in the
valuation of the Life Insurance Contract Liabilities included the following:
• The determination of assumptions such as mortality, morbidity, lapses
and surrenders, loss ratios, bonus, interest rate, discount rates and
expenses and expected effects of COVID 19.
Interest Bearing Borrowing from IFC Our audit procedures included the following;
During the year Group has obtained a loan from IFC (International Finance
Corporation) amounting to USD 175Mn (LKR 35 Bn) which represents 12% of • We understood the Group’s processes and assessed the design and
the Group total liabilities. The Group incurred a related finance expense of Rs. operating effectiveness of controls for recording and reporting the terms
528 Mn during the year. and conditions of interest-bearing borrowings, the associated interest
costs and monitoring compliance with the covenants of the loan.
This was a key audit matter due to:
• We validated the compliance with material covenants and obtained direct
• Compliance with relevant covenants to ensure appropriateness of the confirmations from external lending institution.
classification of such borrowings in the financial statements.
• We assessed the appropriateness of the amount recognized as interest
• The magnitude of the borrowings in relation to the total liabilities. expense in the financial statement, performing a re-computation test.
• We assessed the adequacy of the disclosures made in Note 37 in the
financial statements relating to the interest-bearing borrowings and
related finance cost respectively.

Other information included in the Group’s Misstatements can arise from fraud or error and • Obtain sufficient appropriate audit evidence
2020/21 Annual Report are considered material if, individually or in the regarding the financial information of the
Other information consists of the information aggregate, they could reasonably be expected to entities or business activities within the Group
included in the Annual Report, other than the influence the economic decisions of users taken to express an opinion on the consolidated
financial statements and our auditor’s report on the basis of these financial statements. financial statements. We are responsible for the
thereon. Management is responsible for the other direction, supervision and performance of the
information. As part of an audit in accordance with SLAuSs, Group audit. We remain solely responsible for
we exercise professional judgment and maintain our audit opinion.
Our opinion on the financial statements does professional scepticism throughout the audit.
not cover the other information and we do We also: We communicate with those charged with
not express any form of assurance conclusion governance regarding, among other matters,
thereon. • Identify and assess the risks of material the planned scope and timing of the audit
misstatement of the financial statements, and significant audit findings, including any
In connection with our audit of the financial whether due to fraud or error, design and significant deficiencies in internal control that we
statements, our responsibility is to read the other perform audit procedures responsive to identify during our audit.
information and, in doing so, consider whether those risks, and obtain audit evidence that is
the other information is materially inconsistent sufficient and appropriate to provide a basis We also provide those charged with governance
with the financial statements or our knowledge for our opinion. The risk of not detecting a with a statement that we have complied with
obtained in the audit or otherwise appears to material misstatement resulting from fraud ethical requirements in accordance with the
be materially misstated. If, based on the work is higher than for one resulting from error, as Code of Ethics regarding independence, and to
we have performed, we conclude that there is a fraud may involve collusion, forgery, intentional communicate with them all relationships and
material misstatement of this other information, omissions, misrepresentations, or the override other matters that may reasonably be thought to
we are required to report that fact. We have of internal control. bear on our independence, and where applicable,
nothing to report in this regard. related safeguards.
• Obtain an understanding of internal control
Responsibilities of management and those relevant to the audit in order to design From the matters communicated with those
charged with governance audit procedures that are appropriate in the charged with governance, we determine those
Management is responsible for the preparation circumstances, but not for the purpose of matters that were of most significance in the
of financial statements that give a true and fair expressing an opinion on the effectiveness of audit of the financial statements of the current
view in accordance with Sri Lanka Accounting the internal controls of the Company and the period and are therefore the key audit matters.
Standards, and for such internal control as Group. We describe these matters in our auditor’s
management determines is necessary to enable report unless law or regulation precludes public
the preparation of financial statements that are • Evaluate the appropriateness of accounting disclosure about the matter or when, in extremely
free from material misstatement, whether due to policies used and the reasonableness of rare circumstances, we determine that a matter
fraud or error. accounting estimates and related disclosures should not be communicated in our report
made by management. because the adverse consequences of doing so
In preparing the financial statements, would reasonably be expected to outweigh the
management is responsible for assessing the • Conclude on the appropriateness of public interest benefits of such communication.
Group’s ability to continue as a going concern, management’s use of the going concern
disclosing, as applicable, matters related to going basis of accounting and, based on the audit Report on Other Legal and Regulatory
concern and using the going concern basis of evidence obtained, whether a material Requirements
accounting unless management either intends to uncertainty exists related to events or As required by section 163 (2) of the Companies
liquidate the Group or to cease operations, or has conditions that may cast significant doubt Act No. 07 of 2007, we have obtained all the
no realistic alternative but to do so. on the Group’s ability to continue as a going information and explanations that were required
concern. If we conclude that a material for the audit and, as far as appears from our
Those charged with governance are responsible uncertainty exists, we are required to draw examination, proper accounting records have
for overseeing the Company’s and the Group’s attention in our auditor’s report to the related been kept by the Company.
financial reporting process. disclosures in the financial statements or, if
such disclosures are inadequate, to modify CA Sri Lanka membership number of the
Auditor’s responsibilities for the audit of our opinion. Our conclusions are based on engagement partner responsible for signing this
the audit evidence obtained up to the date of independent auditor’s report is 2097.
the financial statements our auditor’s report. However, future events or
Our objectives are to obtain reasonable assurance
conditions may cause the Group to cease to
about whether the financial statements as a
continue as a going concern.
whole are free from material misstatement,
whether due to fraud or error, and to issue
an auditor’s report that includes our opinion. • Evaluate the overall presentation, structure
Reasonable assurance is a high level of assurance, and content of the financial statements, 24 May 2021
but is not a guarantee that an audit conducted including the disclosures, and whether the Colombo
in accordance with SLAuSs will always detect financial statements represent the underlying
a material misstatement when it exists. transactions and events in a manner that
achieves fair presentation.
195
INCOME STATEMENT
GROUP COMPANY
For the year ended 31 March Note 2021 2020 2021 2020
In LKR '000s
Continuing operations
Revenue from contracts with customers 114,454,483 127,834,824 1,637,063 1,462,190
Revenue from insurance contracts 13,221,167 11,120,928 - -
Total revenue 14 127,675,650 138,955,752 1,637,063 1,462,190
Cost of sales (108,747,058) (112,874,121) (957,490) (995,038)
Gross profit 18,928,592 26,081,631 679,573 467,152

Dividend income 15 - - 8,346,260 6,367,610
Other operating income 16.1 2,626,544 2,241,751 40,610 45,737
Selling and distribution expenses (4,761,037) (5,518,526) - -
Administrative expenses (12,927,716) (13,143,112) (1,050,270) (1,186,005)
Other operating expenses 16.2 (1,314,409) (2,872,908) (21,473) (25,939)
Results from operating activities 2,551,974 6,788,836 7,994,700 5,668,555
Finance cost 17 (4,669,206) (3,165,519) (1,244,941) (237,046)

Finance income 17 10,688,722 9,357,342 4,617,329 3,822,342
Change in insurance contract liabilities 36.2 (7,031,692) (5,617,431) - -
Change in fair value of investment property 24 (253,425) 573,373 - -
Share of results of equity accounted investees (net of tax) 27.3 4,158,793 4,466,457 - -
Profit before tax 5,445,166 12,403,058 11,367,088 9,253,851

Tax expense 21.1 (1,494,275) (2,662,263) (801,201) (614,311)
Profit for the year 3,950,891 9,740,795 10,565,887 8,639,540
Attributable to:
Equity holders of the parent 4,772,100 9,413,788
Non-controlling interests (821,209) 327,007
3,950,891 9,740,795
LKR. LKR.
Earnings per share

Basic 19.1 3.62 7.14
Diluted 19.2 3.62 7.14
Dividend per share 20 1.50 3.50
Figures in brackets indicate deductions.

The accounting policies and notes as set out in pages 202 to 282 form an integral part of these financial statements.

STATEMENT OF COMPREHENSIVE INCOME
GROUP COMPANY
In LKR '000s
Profit for the year 3,950,891 9,740,795 10,565,887 8,639,540
Other comprehensive income

Other comprehensive income to be reclassified to Income
Statement in subsequent periods
Currency translation of foreign operations 4,565,885 5,464,311 - -
Net gain/(loss) on cash flow hedges 860,498 (935,954) 729,316 -
Net gain/(loss) on financial instruments at fair value through other 414,991 500,154 - -
comprehensive income
Share of other comprehensive income of equity accounted 282,589 725,078 - -
investees (net of tax)
Net other comprehensive income to be reclassified to Income 6,123,963 5,753,589 729,316 -
Other comprehensive income not to be reclassified to Income
Net gain / (loss) on equity instruments at fair value through other 3,260 22,028 3,297 15,024
Revaluation of land and buildings 22.1 477,030 2,855,920 - -
Re-measurement gain / (loss) on defined benefit plans 38.2 (95,096) 109,054 (2,135) 7,840
Share of other comprehensive income of equity accounted (33,843) 74,729 - -
Net other comprehensive income not to be reclassified to Income 351,351 3,061,731 1,162 22,864
Tax on other comprehensive income 21.2 (135,306) (313,423) - -
Other comprehensive income for the period, net of tax 6,340,008 8,501,897 730,478 22,864
Total comprehensive income for the period, net of tax 10,290,899 18,242,692 11,296,365 8,662,404
Attributable to :
Equity holders of the parent 10,760,991 16,581,451
Non-controlling interests (470,092) 1,661,241
10,290,899 18,242,692

197
STATEMENT OF FINANCIAL POSITION
GROUP COMPANY
As at 31 March Note 2021 2020 2021 2020
In LKR '000s
ASSETS
Non-current assets
Property, plant and equipment 22 113,076,642 111,533,759 110,801 144,353
Right- of - use assets 23 40,616,850 37,170,270 - -
Investment property 24 14,867,586 15,007,996 - -
Intangible assets 25 4,852,978 3,288,989 97,522 102,542
Investments in subsidiaries 26 - - 101,334,536 87,835,917
Investments in equity accounted investees 27 28,629,936 28,329,492 10,596,880 10,381,881
Non-current financial assets 28 62,589,803 40,078,469 17,611,121 284,978
Deferred tax assets 21.4 1,089,027 902,382 - -
Other non-current assets 29 104,580,215 79,582,749 92,668 18,842
370,303,037 315,894,106 129,843,528 98,768,513
Current assets
Inventories 30 54,296,123 50,168,754 - -
Trade and other receivables 31 17,456,698 12,186,327 114,780 125,451
Amounts due from related parties 44.1 123,553 389,766 1,465,816 681,617
Other current assets 32 5,919,453 6,513,353 170,901 1,124,829
Short term investments 33 69,262,761 38,457,970 51,591,037 27,372,003
Cash in hand and at bank 19,432,579 13,333,743 305,373 176,662
166,491,167 121,049,913 53,647,907 29,480,562
Total assets 536,794,204 436,944,019 183,491,435 128,249,075
EQUITY AND LIABILITIES
Equity attributable to equity holders of the parent
Stated capital 34.1 63,101,661 62,881,295 63,101,661 62,881,295
Revenue reserves 90,651,930 87,885,071 68,216,871 59,631,436
Other components of equity 34.2 72,403,140 66,085,354 3,621,176 2,724,944
226,156,731 216,851,720 134,939,708 125,237,675
Non-controlling interest 16,830,098 26,872,142 - -
Total equity 242,986,829 243,723,862 134,939,708 125,237,675
Non-current liabilities
Insurance contract liabilities 36 45,160,611 38,185,839 - -
Interest-bearing loans and borrowings 37 118,965,640 50,925,346 44,179,490 289,705
Lease liabilities 23 24,234,968 19,910,124 - -
Deferred tax liabilities 21.4 7,720,111 8,294,955 - -
Employee benefit liabilities 38 2,814,006 2,343,911 231,369 171,450
Non-current financial liabilities 39 3,660,952 3,619,863 - -
Other non-current liabilities 40 19,545,655 12,613,909 - -
222,101,943 135,893,947 44,410,859 461,155
Current liabilities
Trade and other payables 41 35,287,700 23,881,479 372,711 423,393
Amounts due to related parties 44.2 1,385 2,073 13,181 777
Income tax liabilities 21.3 1,988,170 1,747,597 717,029 389,510
Short term borrowings 42 6,903,737 5,803,771 - -
Interest-bearing loans and borrowings 37 9,507,473 5,206,020 3,007,368 316,042
Lease liabilities 23 1,472,297 1,382,662 - -
Other current financial liabilities 10.1 2,991,093 - - -
Other current liabilities 43 1,733,398 1,623,137 20,796 3,375
Bank overdrafts 11,820,179 17,679,471 9,783 1,417,148
71,705,432 57,326,210 4,140,868 2,550,245
Total equity and liabilities 536,794,204 436,944,019 183,491,435 128,249,075
I certify that the financial statements comply with the requirements of the Companies Act No. 7 of 2007.
K M Thanthirige
Group Financial Controller
The Board of Directors is responsible for these financial statements.
K N J Balendra J G A Cooray
Chairman Deputy Chairman/Group Finance Director
24 May 2021
Colombo

STATEMENT OF CASH FLOWS
GROUP COMPANY
In LKR '000s
CASH FLOWS FROM OPERATING ACTIVITIES

Profit before working capital changes A 4,470,462 9,358,543 (146,513) (491,479)
(Increase) / Decrease in inventories (3,987,355) 762,708 - -
(Increase) / Decrease in trade and other receivables (1,066,095) 5,905,226 (12,321) (251,054)
(Increase) / Decrease in other current assets (277,860) (446,750) 953,120 (1,046,394)
(Increase) / Decrease in other non-current assets (20,755,867) (42,265,062) (67,593) 8,271
Increase / (Decrease) in trade, other payables and other non-current liabilities 18,512,982 8,559,141 (37,394) 118,036
Increase / (Decrease) in other current liabilities and other current financial liabilities 186,565 (1,384,363) 17,421 (2,271)
Increase / (Decrease) in insurance contract liabilities 6,974,772 5,352,781 - -
Cash generated from operations 4,057,604 (14,157,776) 706,720 (1,664,891)
Finance income received 9,071,014 7,396,363 3,675,493 3,927,084
Finance cost paid (2,100,700) (3,305,442) (791,933) (237,046)
Dividend received 4,342,651 2,348,397 7,603,760 6,119,610
Tax paid (1,269,419) (2,393,267) (473,682) (450,388)
Gratuity paid (276,410) (238,597) (7,968) (43,645)
Net cash flows from operating activities 13,824,740 (10,350,322) 10,712,390 7,650,724
CASH FLOWS FROM/(USED IN) INVESTING ACTIVITIES
Purchase and construction of property, plant and equipment 22.1 (5,367,019) (15,211,909) (9,077) (23,601)
Purchase of intangible assets (944,667) (386,663) (25,611) (33,953)
Addition to investment property 24 (113,015) (1,011) - -
Purchase of lease rights (3,645) (1,676,013) - -
Increase in interest in subsidiaries - - (14,398,397) (10,348,682)
Increase in interest in equity accounted investees (321,256) (242,589) (214,999) (95,389)
Proceeds from sale of property, plant and equipment and intangible assets 105,639 168,186 - 8,341
Proceeds from sale of non-current investments - - - 2,008
Proceeds from sale of financial instruments - fair valued through profit or loss 1,717,107 1,036,510 - -
Proceeds from sale of a subsidiary 10 - - 1,058,000 -
Purchase of financial instruments - fair valued through profit or loss (2,357,886) (970,704) - -
(Purchase) / disposal of deposits and government securities (net) (37,445,919) (9,427,923) (30,619,278) (8,176,399)
(Purchase) / disposal of other non-current financial assets (net) 28.4 (213,287) (326,648) - -
Net cash flows from/(used in) investing activities (44,943,948) (27,038,764) (44,209,362) (18,667,675)
CASH FLOWS FROM/(USED IN) FINANCING ACTIVITIES
Proceeds from issue of shares 158,978 55,569 158,978 55,569
Changes in non-controlling interest (5,999,478) 170 - -
Dividend paid to equity holders of parent (1,978,317) (4,614,133) (1,978,317) (4,614,133)
Dividend paid to shareholders with non-controlling interest (443,029) (647,601) - -
Proceeds from long term borrowings 37.1 71,729,856 33,268,809 43,865,392 -
Repayment of long term borrowings 37.1 (6,753,731) (4,701,733) (540,608) (300,468)
Payment of principal portion of lease liability (2,386,808) (763,416) - -
Proceeds from (repayment of ) other financial liabilities (net) 1,099,966 (4,167,135) - (4,000,010)
Net cash flows from / (used in) financing activities 55,427,437 18,430,530 41,505,445 (8,859,042)
NET INCREASE / (DECREASE) IN CASH AND CASH EQUIVALENTS 24,308,229 (18,958,556) 8,008,473 (19,875,993)
CASH AND CASH EQUIVALENTS AT THE BEGINNING 8,759,922 27,718,478 6,906,689 26,782,682
CASH AND CASH EQUIVALENTS AT THE END 33,068,151 8,759,922 14,915,162 6,906,689
ANALYSIS OF CASH AND CASH EQUIVALENTS
Favourable balances
Short term investments (less than 3 months) 33 25,455,751 13,105,650 14,619,572 8,147,175
Unfavourable balances
Bank overdrafts (11,820,179) (17,679,471) (9,783) (1,417,148)
Total cash and cash equivalents 33,068,151 8,759,922 14,915,162 6,906,689
Cash and cash equivalents in the statement of financial position comprise cash at banks and in hand and short-term deposits with a maturity of three
months or less. For the purpose of the cash flow statement, cash and cash equivalents consist of cash and short-term deposits as defined above, net of
outstanding bank overdrafts.
199
STATEMENT OF CASH FLOWS
GROUP COMPANY
In LKR '000s
A Profit before working capital changes

Adjustments for:
Finance income 17 (10,688,722) (9,357,342) (4,617,329) (3,822,342)
Dividend income 15 - - (8,346,260) (6,367,610)
Finance costs 17 4,669,206 3,165,519 1,244,941 237,046
Share based payment expense 35 225,007 328,425 66,035 87,085
Change in fair value of investment property 24 253,425 (573,373) - -
Share of results of equity accounted investees 27.3 (4,158,793) (4,466,457) - -
Profit on sale of non-current investments 16.1 - - - (2,008)
Depreciation of property, plant and equipment 22.1,22.2 4,725,534 4,185,820 42,629 33,532
Provision for impairment losses 16.2 69,660 1,108 - -
(Profit) / loss on sale of property, plant and equipment and intangible assets 16.1, 16.2 6,005 97,007 - (1,646)
Amortisation of right- of - use assets 23.1 2,619,179 2,265,955 - -
Amortisation of intangible assets 25.1 641,563 502,844 30,631 24,687
Employee benefit provision and related costs 38 651,409 605,736 65,752 65,926
Unrealised (gain) / loss on foreign exchange (net) 11,823 200,243 - -
4,470,462 9,358,543 (146,513) (491,479)
STATEMENT OF CHANGES IN EQUITY
COMPANY Stated Other Cash flow Fair value reserve Revenue Total
In LKR '000s capital capital hedge of financial assets reserve equity
reserve reserve at FVOCI*
As at 1 April 2019 62,806,482 2,390,966 - 9,773 55,598,189 120,805,410
Profit for the year - - - - 8,639,540 8,639,540

Other comprehensive income - - - 15,024 7,840 22,864
Total comprehensive income - - - 15,024 8,647,380 8,662,404
Exercise of share options 55,569 - - - - 55,569
Share based payments 19,244 309,181 - - - 328,425
Final dividend paid - 2018/19 - - - - (1,318,173) (1,318,173)
Interim dividends paid - 2019/20 - - - - (3,295,960) (3,295,960)
As at 31 March 2020 62,881,295 2,700,147 - 24,797 59,631,436 125,237,675
Profit for the year - - - - 10,565,887 10,565,887

Other comprehensive income - - 729,316 3,297 (2,135) 730,478
Total comprehensive income - - 729,316 3,297 10,563,752 11,296,365
Exercise of share options 158,978 - - - - 158,978
Share based payments 61,388 163,619 - - - 225,007
Interim dividends paid - 2020/21 - - - - (1,978,317) (1,978,317)
As at 31 March 2021 63,101,661 2,863,766 729,316 28,094 68,216,871 134,939,708
* Fair value through other comprehensive income.


Attributable to equity holders of the parent
GROUP Stated Restricted Revaluation Foreign Cash flow Other Fair value Revenue Total Non Total
In LKR ‘000s capital regulatory reserve currency hedge capital reserve reserve controlling equity
reserve translation reserve reserve of financial interests
reserve assets
at FVOCI*
Group Highlights
As at 1 April 2019 62,806,482 3,509,194 35,931,552 15,939,589 402,646 2,390,966 472,169 82,834,219 204,286,817 26,071,923 230,358,740
Profit for the year - - - - - - - 9,413,788 9,413,788 327,007 9,740,795

Other comprehensive income - - 1,688,441 5,716,075 (911,126) - 622,661 51,612 7,167,663 1,334,234 8,501,897
Total comprehensive income - - 1,688,441 5,716,075 (911,126) - 622,661 9,465,400 16,581,451 1,661,241 18,242,692
Transfer to restricted regulatory reserve - 55,548 - - - - - (55,548) - - -
Transfer from revaluation reserves to retained - - (42,373) - - - - 42,373 - - -
earnings
Exercise of share options 55,569 - - - - - - - 55,569 - 55,569
Share based payments 19,244 - - - - 309,181 - - 328,425 - 328,425
Final dividend paid - 2018/19 - - - - - - - (1,318,173) (1,318,173) - (1,318,173)
Interim dividends paid - 2019/20 - - - - - - - (3,295,960) (3,295,960) - (3,295,960)
Management Discussion & Analysis
Subsidiary dividend to non-controlling - - - - - - - 209,636 209,636 (857,237) (647,601)

interest
Acquisition, disposal and changes in - - 831 - - - - 3,124 3,955 (3,785) 170
non-controlling interest
As at 31 March 2020 62,881,295 3,564,742 37,578,451 21,655,664 (508,480) 2,700,147 1,094,830 87,885,071 216,851,720 26,872,142 243,723,862
Governance
Profit for the year - - - - - - - 4,772,100 4,772,100 (821,209) 3,950,891

Other comprehensive income - - 199,092 4,768,460 857,504 - 267,249 (103,414) 5,988,891 351,117 6,340,008
Total comprehensive income - - 199,092 4,768,460 857,504 - 267,249 4,668,686 10,760,991 (470,092) 10,290,899
Transfer to restricted regulatory reserve - 61,862 - - - - - (61,862) - - -
Exercise of share options 158,978 - - - - - - - 158,978 - 158,978
STATEMENT OF CHANGES IN EQUITY
Share based payments 61,388 - - - - 163,619 - - 225,007 - 225,007

Interim dividends paid - 2020/21 - - - - - - - (1,978,317) (1,978,317) - (1,978,317)
Subsidiary dividend to non-controlling - - - - - - - 137,268 137,268 (580,297) (443,029)
Financial Statements
interest
Acquisition, disposal and changes in - - - - - - - 1,084 1,084 (8,991,655) (8,990,571)
As at 31 March 2021 63,101,661 3,626,604 37,777,543 26,424,124 349,024 2,863,766 1,362,079 90,651,930 226,156,731 16,830,098 242,986,829
* Fair value through other comprehensive income.

Supplementary Information
201
NOTES TO THE FINANCIAL STATEMENTS
CORPORATE AND GROUP INFORMATION BASIS OF PREPARATION AND OTHER SIGNIFICANT ACCOUNTING
1. Corporate information POLICIES
Reporting entity 3. Basis of preparation
John Keells Holdings PLC is a public limited liability Company The consolidated financial statements have been prepared on an accrual
incorporated and domiciled in Sri Lanka. The registered office and basis and under the historical cost convention except for investment
principal place of business of the Company is located at 117, Sir properties, land and buildings, derivative financial instruments, fair
Chittampalam A Gardiner Mawatha, Colombo 2. value through profit or loss financial assets and financial instruments
measured at fair value through other comprehensive income that have
Ordinary shares of the Company are listed on the Colombo Stock been measured at fair value.
Exchange. Global depository receipts (GDRs) of John Keells Holdings PLC
are listed on the Luxembourg Stock Exchange. Going Concern
In determining the basis of preparing the financial statements for
John Keells Holdings PLC became the holding Company of the Group the year ended 31 March 2021, based on available information, the
during the financial year ended 31 March 1986. management has assessed the prevailing and anticipated effects of
COVID-19 on the Group Companies and the appropriateness of the use
Consolidated financial statements of the going concern basis.
The financial statements for the year ended 31 March 2021 comprise
“the Company” referring to John Keells Holdings PLC as the holding It is the view of the management there are no material uncertainties that
Company and “the Group” referring to the companies that have been may cast significant doubt on the Groups’ ability to continue to operate
consolidated therein. as a going concern due to the improved operating environment despite
the ongoing effects of the pandemic and the operationalisation of risk
Approval of financial statements mitigation initiatives and continuous monitoring of business continuity
The financial statements for the year ended 31 March 2021 were and response plans at each business unit level along with the financial
authorised for issue by the Board of Directors on 24 May 2021. strength of the Group. The management has formed judgment that the
Company, its subsidiaries, associates and joint ventures have adequate
Principal activities and nature of operations of the holding resources to continue in operational existence for the foreseeable
Company future and continue to adopt the going concern basis in preparing and
John Keells Holdings PLC, the Group’s holding Company, manages presenting these financial statements.
a portfolio of investments consisting of a range of diverse business
operations, which together constitute the John Keells Group, and In determining the above significant management judgements,
provides function based services to its subsidiaries, jointly controlled estimates and assumptions, the impact of the COVID-19 pandemic has
entities and associates. been considered as of the reporting date and specific considerations
have been disclosed under the relevant notes.
Responsibility for financial statements
The responsibility of the Board of Directors in relation to the financial Presentation of functional currency
statements is set out in the Statement of Directors’ Responsibility report The consolidated financial statements are presented in Sri Lankan
in the Annual report. Rupees (LKR), which is the primary economic environment in which the
holding Company operates. Each entity in the Group uses the currency
Statements of compliance of the primary economic environment in which they operate as their
The financial statements which comprise the income statement, functional currency.
statement of comprehensive income, statement of financial position,
statement of changes in equity and the statement of cash flows, The following subsidiaries are using different functional currencies other
together with the accounting policies and notes (the “financial than Sri Lankan Rupees (LKR):
statements”) have been prepared in accordance with Sri Lanka
Accounting Standards (SLFRS/ LKAS) as issued by the Institute of Country of Functional Name of the Subsidiary
Chartered Accountants of Sri Lanka (CA Sri Lanka) and in compliance incorporation Currency
with the Companies Act No. 7 of 2007.
India Indian Rupee (INR) Serene Holidays (Pvt) Ltd
2. Group information Singapore Singapore Dollar John Keells Singapore (Pte) Ltd
Subsidiaries , associates and joint ventures (SGD)
The companies within the Group and its business activities are described Republic of United States Fantasea World Investments (Pte) Ltd
in the Group Directory under the Supplementary Information section of Maldives Dollar (USD) John Keells Maldivian Resort (Pvt) Ltd
the Annual Report.
Mack Air Services Maldives (Pte) Ltd
There were no significant changes in the nature of the principal activities Tranquility (Pte) Ltd
of the Company and the Group during the financial year under review. Travel Club (Pte) Ltd
Mauritius United States John Keells BPO Holdings (Pvt) Ltd
Dollar (USD) John Keells BPO International (Pvt)
Ltd
Sri Lanka United States Waterfront Properties (Pvt) Ltd
Dollar (USD)
Each material class of similar items is presented cumulatively in the Deferred tax assets and liabilities are classified as non-current assets and
Financial Statements. Items of dissimilar nature or function are presented liabilities.
separately unless they are immaterial as permitted by the Sri Lanka
Accounting Standard-LKAS 1 on ‘Presentation of Financial Statements’. Foreign currency translation, foreign currency
transactions and balances
All values are rounded to the nearest rupees thousand (LKR ’000) except The consolidated financial statements are presented in Sri Lanka Rupees
when otherwise indicated. (LKR), which is the Company’s functional and presentation currency.
The functional currency is the currency of the primary economic
The significant accounting policies are discussed with relevant individual environment in which the entities of the Group operate. All foreign
notes. exchange transactions are converted to functional currency, at the
rates of exchange prevailing at the time the transactions are effected.
The indicative US Dollar financial statements under Supplementary Monetary assets and liabilities denominated in foreign currency are
Information section of the Annual Report do not form a part of the retranslated to functional currency equivalents at the spot exchange rate
financial statements prepared in accordance with SLFRS/LKAS. prevailing at the reporting date.
Comparative information Non-monetary items that are measured in terms of historical cost in
The presentation and classification of the financial statements of the a foreign currency are translated using the exchange rates as at the
previous years have been amended, where relevant including the dates of the initial transactions. Non monetary assets and liabilities are
following for better presentation and to be comparable with those of translated using exchange rates that existed when the values were
the current year. determined. The gain or loss arising on translation of non-monetary
items is treated in line with the recognition of gain or loss on changing
4. Summary of significant accounting policies fair value of the item.
Summary of significant accounting policies have been disclosed along
with the relevant individual notes in the subsequent pages. Foreign operations
The statement of financial position and income statement of overseas
Those accounting policies presented with each note, have been applied subsidiaries and joint ventures which are deemed to be foreign
consistently by the Group. operations are translated to Sri Lanka rupees at the rate of exchange
prevailing as at the reporting date and at the average annual rate of
Other significant accounting policies not disclosed with exchange for the period respectively.
individual notes
Following accounting policies, which have been applied consistently by The exchange differences arising on the translation are taken directly
the Group, are considered to be significant but not covered in any other to other comprehensive income. On disposal of a foreign entity, the
sections. deferred cumulative amount recognised in other comprehensive
income relating to that particular foreign operation is recognised in the
Current versus non-current classification income statement.
The Group presents assets and liabilities in statement of financial
position based on current/non-current classification. An asset as current The Group treated goodwill and any fair value adjustments to the
when it is: carrying amounts of assets and liabilities arising on the acquisition as
assets and liabilities of the parent. Therefore, those assets and liabilities
• Expected to be realised or intended to be sold or consumed in normal
are non-monetary items already expressed in the functional currency of
operating cycle
the parent and no further translation differences occur.
• Held primarily for the purpose of trading
5. Significant accounting judgements, estimates and
• Expected to be realised within twelve months after the reporting
assumptions
period, or
The preparation of the financial statements of the Group require the
• Cash or cash equivalent unless restricted from being exchanged or management to make judgments, estimates and assumptions, which
used to settle a liability for at least twelve months after the reporting may affect the amounts of income, expenditure, assets, liabilities and the
period disclosure of contingent liabilities, at the end of the reporting period.
All other assets are classified as non-current. Uncertainty about these assumptions and estimates could result in
A liability is current when: outcomes that require a material adjustment to the carrying amount of
assets or liabilities affected in future periods. In the process of applying
• It is expected to be settled in normal operating cycle the Group’s accounting policies, management has made various
• It is held primarily for the purpose of trading judgements. Those which management has assessed to have the
most significant effect on the amounts recognised in the consolidated
• It is due to be settled within twelve months after the reporting period financial statements have been discussed in the individual notes of the
• There is no unconditional right to defer the settlement of the liability related financial statement line items.
for at least twelve months after the reporting period
The key assumptions concerning the future and other key sources of
The Group classifies all other liabilities as non-current. estimation uncertainty at the reporting date, that have a significant
risk of causing a material adjustment to the carrying amounts of assets
203
and liabilities within the next financial year, are also described in the The amendments provide relief to lessees from applying SLFRS 16
individual notes to the financial statements. The Group based its guidance on lease modification accounting for rent concessions arising
assumptions and estimates on parameters available when the financial as a direct consequence of the COVID-19 pandemic. As a practical
statements were prepared. Existing circumstances and assumptions expedient, a lessee may elect not to assess whether a COVID-19 related
about future developments, however, may change due to market rent concession from a lessor is a lease modification.
changes or circumstances arising that are beyond the control of the
Group. Such changes are reflected in the assumptions when they occur. A lessee that makes this election accounts for any change in lease
payments resulting from the COVID-19 related rent concession the same
The items which have most significant effect on accounting, way it would account for the change under SLFRS 16, if the change were
judgements, estimate and assumptions are as follows; not a lease modification. The Group has applied practical expedient for
COVID-19 related rent concessions.
a) Going concern basis
b) Valuation of property, plant and equipment and investment property The following amendments and improvements do not expect to have a
significant impact on the Group's financial statements.
c) Impairment of non-financial assets
Amendments to SLFRS 3: Definition of a Business
d) Share based payments Amendments to LKAS 1 and LKAS 8 Definition of Material
Conceptual Framework for Financial Reporting
e) Taxes
f ) Employee benefit liability 7. Standards issued but not yet effective

SLFRS 17 - Insurance Contracts
g) Valuation of insurance contract liabilities
As recommended by the Accounting Standards Committee, the Institute
h) Provision for expected credit losses of trade receivables and contract of Chartered Accountants of Sri Lanka has decided to adopt SLFRS
assets 17 Insurance Contracts with effective from annual reporting periods
beginning on or after 1 January 2023.
i) Leases
Early adoption is permitted if the regulator permits along with the

The Group performed impairment testing for non-current assets with
adoption of SLFRS 9 Financial Instruments and SLFRS 15 Revenue from
the indicators of impairment in accordance with the accounting policies
Contracts with Customers. SLFRS 17 supersedes SLFRS 4 Insurance
stated in Note 22 Property, Plant and equipment, Note 23 Right of use
Contracts. Union Assurance PLC (the company), a subsidiary company of
assets, Note 24 Investment property and Note 25 Intangible assets.
the Group intends to adopt the new standard on its mandatory effective
An impairment loss is recognized for the amount by which the asset’s
date, alongside the adoption of SLFRS 9.
carrying amount exceeds its recoverable amount. The recoverable
amounts of cash generating units are the higher of asset’s fair value less
SLFRS 4 permitted insurers to continue to use the statutory basis of
costs of disposals and value in use. These calculations require the use
accounting for insurance assets and liabilities that existed in their
of estimates, assumptions and judgements. Value in use calculations
jurisdictions prior to January 2005. SLFRS 17 replaces this with a new
were based on cash flow projections as at 31 March 2021. The cash
measurement model for all insurance contracts.
flow projections are derived from the approved business plans and
assumptions which are unique for each industry segment. The Leisure
SLFRS 17 requires liabilities for insurance contracts to be recognised
industry Group assets were tested for impairment as of 31 March 2021.
as the present value of future cash flows, incorporating an explicit risk
The key assumptions used in determining the value in use calculations
adjustment, which is updated at each reporting date to reflect current
were - occupancy rates, room revenue, food revenue and beverage
conditions, and a contractual service margin (CSM) that is equal and
revenue. The discount rate used is the risk free rate, adjusted by the
opposite to any day-one gain arising on initial recognition. Losses
addition of an appropriate risk premium.
are recognised directly into the income statement. For measurement
purposes, contracts are grouped together into contracts of similar risk,
The Group assesses the fair value of its property, plant and equipment
profitability profile and issue year, with further divisions for contracts that
and investment property based on valuations determined by
are managed separately.
independent qualified valuers’ best estimate based on the market
conditions that prevailed, which in the valuers’ considered opinion,
Profit for insurance contracts under SLFRS 17 is represented by the
meets the requirements in SLFRS-13 Fair Value Measurement.
recognition of the services provided to policyholders in the period
(release of the CSM), release from non-economic risk (release of risk
In view of the cash flow projections, no provision for impairment losses is
adjustment) and investment profit.
considered necessary after reviewing the impairment assessment.
The CSM is released as profit over the coverage period of the insurance
6. Changes in accounting standards
contract, reflecting the delivery of services to the policyholder. For
The Group applied for the first-time certain standards and amendments,
certain contracts with participating features (where a substantial share
which are effective for annual periods beginning on or after 1 January
of the fair value of the related investments and other underlying items
2020.
is paid to policyholders) such as the company’s with-profits products,
the CSM reflects the variable fee to shareholders. For these contracts,
Amendments to SLFRS 16 COVID-19 Related Rent Concessions
the CSM is adjusted to reflect the changes in economic experience and

assumptions. For all other contracts the CSM is only adjusted for non- GROUP BUSINESS, OPERATIONS AND MANAGEMENT
economic assumptions. 8. Operating segment information
Accounting policy
SLFRS 17 introduces a new measure of insurance revenue, based on The Group’s internal organisation and management is structured
the delivery of services to policyholders and excluding any premiums based on individual products and services which are similar in nature
related to the investment elements of policies, which will be significantly and process and where the risks and returns are similar. The operating
different from existing premium revenue measures, currently reported segments represent this business structure.
in the income statement. In order to transition to SLFRS 17, the amount
of deferred profit, being the CSM at transition date, needs to be In addition, segments are determined based on the Group’s
determined. geographical spread of operations as well. The geographical analysis
of turnover and profits are based on location of customers and assets
SLFRS 17 requires this CSM to be calculated as if the standard had respectively.
applied retrospectively. However if this is not practical an entity is
required to choose either a simplified retrospective approach or to The activities of each of the operating business segments of the Group
determine the CSM by reference to the fair value of the liabilities at are detailed in the Group directory in the Supplementary section of the
the transition date. The approach for determining the CSM will have a Annual report.
significant impact on both shareholders’ equity and on the amount of
profits on in-force business in future reporting periods. The Group has now organised its business units into seven reportable
operating segments based on their products and services as follows:
SLFRS 17 Implementation Programme - Union Assurance PLC
SLFRS 17 is expected to have a significant impact as the requirements Transportation
of the new standard are complex and requires a fundamental change This operating segment provides an array of transportation related
to accounting for insurance contracts as well as the application of services, which comprise of a container terminal in the Port of Colombo,
significant judgement and new estimation techniques. The effect of a marine bunkering business, domestic airline, joint venture/associations
changes required to the company’s accounting policies as a result with leading shipping, logistics and air transportation multinationals as
of implementing these standards are currently uncertain, but these well as travel and airlines services in Sri Lanka and the Maldives.
changes can be expected to, among other things, alter the timing of
SLFRS profit recognition. Given the implementation of this standard is Consumer Foods
likely to involve significant enhancements to IT, actuarial and finance Consumer foods segment focuses on manufacturing of a wide
systems of the company, it will also have an impact on the company’s range of soft drinks, dairy products, ice creams and processed foods
expenses. which competes in three major categories namely beverages, frozen
confectionery and convenience foods.
The company has an implementation programme underway to
implement SLFRS 17 and SLFRS 9. The programme is responsible for Retail
setting accounting policies and developing application methodologies, Retail segment focuses on modern organised retailing through a chain
establishing appropriate processes and controls, sourcing appropriate of supermarkets and distribution of printers, copiers, smart phones and
data and implementing actuarial and finance system changes. other office automation equipment.
The Steering Committee, chaired by the Chief Financial Officer and Leisure
Chief Actuarial Officer provides oversight and strategic direction to the The leisure segment comprises of five-star city hotels, a lean luxury hotel,
implementation programme. resort hotels spread across prime tourist locations in Sri Lanka, as well as
destination management business in Sri Lanka.
The company remains on track to start providing SLFRS 17 financial
statements in line with the requirements for interim reporting at its Property
effective date, which is currently expected to be 2023. Property segment concentrates primarily on property development,
renting of commercial office spaces and management of the Group’s real
The following amendments and improvements are not expected to have estate.
a significant impact on the Group’s financial statements.
Amendments to LKAS 1 : Classification of liabilities as Current or Non- Financial Services
current. The segment engages in a broad range of financial services including
Amendments to SLFRS 3: Reference to the Conceptual Framework. insurance, commercial banking, debt trading, fund management, leasing
Amendments to LKAS 16 : Property, Plant & Equipment - Proceeds and stock broking.
before Intended Use
Amendments to LKAS 37 : Onerous Contracts - Cost of Fulfilling a Others
Contract. This reportable segment represents companies in the plantation
Amendments to SLFRS 7, SLFRS 9 and LKAS 39 : Interest Rate industry, Information technology, management and holding Company
Benchmark Reform - Phase 2. of the Group as well as several ancillary companies.
Amendments to SLFRS 9, LKAS 39, SLFRS 7, SLFRS 4 and SLFRS 16 :
Interest Rate Benchmark Reform - Phase 2.
205
8. Operating segment information (Contd.) of making decisions about resource allocation and performance
assessment. Segment performance is evaluated based on operating
Segment information has been prepared in conformity with the profit or loss which in certain respects, as explained in the operating
accounting policies adopted for preparing and presenting the segments’ information, is measured differently from operating profit
consolidated financial statements of the Group. or loss in the consolidated financial statements. However, except the
Financial Services segment, other segments’ financing activities are
No operating segments have been aggregated to form the above managed on a group basis and are not allocated to operating segments.
reportable operating segments. An individual segment manager is Pricing between operating segments comply with the arm’s length
determined for each operating segment and the results are regularly principals relating to transfer pricing in the ordinary course of business.
reviewed by the Board of Directors. The Board of Directors monitors
the operating results of its business units separately for the purpose
8.1 Business segments

Transportation Consumer Foods Retail
For the year ended 31 March 2021 2020 2021 2020 2021 2020
In LKR ‘000s
Disaggregation of revenue - Timing of revenue recognition

Goods transferred at a point in time 16,198,223 22,592,648 17,003,814 18,515,394 70,314,670 64,803,715
Services transferred over time 2,204,952 2,467,810 - - 84,997 95,978
Total segment revenue 18,403,175 25,060,458 17,003,814 18,515,394 70,399,667 64,899,693
Elimination of inter segment revenue
External revenue
Segment results 863,752 1,070,319 2,450,905 2,472,843 3,382,058 3,168,185
Finance cost (78,043) (133,389) (150,881) (229,646) (1,679,343) (1,704,037)

Finance income 134,793 152,238 41,725 51,720 110,156 44,821
Change in fair value of investment property - - 3,873 42,388 - -
Share of results of equity accounted investees 2,422,382 2,997,682 - - - -
Eliminations / adjustments - - (48,636) (6,981) 4,738 (16,859)
Profit / (loss) before tax 3,342,884 4,086,850 2,296,986 2,330,324 1,817,609 1,492,110
Tax expense (96,633) (125,128) (140,723) (685,920) (248,762) (421,897)
Profit/ (loss) for the year 3,246,251 3,961,722 2,156,263 1,644,404 1,568,847 1,070,213
Purchase and construction of PPE* 100,490 240,974 626,423 1,197,535 2,712,459 3,431,613
Addition to IA* 500 710 210,597 3,957 1,167,094 271,521
Depreciation of PPE* 202,331 195,087 852,524 843,738 1,180,975 1,063,266
Amortisation of IA* 1,517 2,167 3,681 2,568 138,900 76,006
Amortisation of ROU* 59,858 - 6,222 5,991 915,755 773,765
Employee benefit provision and related costs 29,276 28,046 118,387 102,184 90,868 74,053
In addition to segment results, information such as finance costs / income, tax expenses has been allocated to segments for better presentation.
* PPE - Property, plant and equipment, IA - Intangible assets, ROU - Right-of-use assets

Leisure Property Financial Services Others Group Total

2021 2020 2021 2020 2021 2020 2021 2020 2021 2020
- - 228,757 - - - 2,346,224 2,109,139 106,091,688 108,020,896

5,411,731 17,634,628 578,193 826,212 13,601,023 11,249,518 3,968,823 3,811,329 25,849,719 36,085,475
5,411,731 17,634,628 806,950 826,212 13,601,023 11,249,518 6,315,047 5,920,468 131,941,407 144,106,371
(4,265,757) (5,150,619)
127,675,650 138,955,752
(7,555,464) (969,286) 40,590 (175,195) 1,773,064 1,233,475 (131,794) (823,932) 823,111 5,976,409
(1,192,991) (670,849) (16,800) (30,262) (274,019) (61,028) (1,277,129) (336,308) (4,669,206) (3,165,519)
170,104 250,928 64,656 148,174 153,351 200,655 4,716,984 3,924,111 5,391,769 4,772,647
16,250 21,504 (291,262) 455,085 - - 17,714 54,396 (253,425) 573,373
(70,829) (8,307) 99,417 95,173 1,707,823 1,381,909 - - 4,158,793 4,466,457
105,995 (164,180) (33,046) (30,800) - - (34,927) (1,489) (5,876) (220,309)
(8,526,935) (1,540,190) (136,445) 462,175 3,360,219 2,755,011 3,290,848 2,816,778 5,445,166 12,403,058
929,329 (7,929) (139,428) (136,636) (863,062) (532,793) (934,996) (751,960) (1,494,275) (2,662,263)
(7,597,606) (1,548,119) (275,873) 325,539 2,497,157 2,222,218 2,355,852 2,064,818 3,950,891 9,740,795
1,708,144 9,836,772 91,219 293,421 56,395 85,462 71,889 126,132 5,367,019 15,211,909
20,452 24,669 - - 733,987 35,961 54,670 49,845 2,187,300 386,663
2,206,781 1,819,606 45,867 48,830 84,148 86,176 152,908 129,117 4,725,534 4,185,820
67,735 65,215 6,658 6,750 383,053 318,080 40,019 32,058 641,563 502,844
1,489,624 1,347,421 22,582 19,866 125,049 117,737 89 1,175 2,619,179 2,265,955
199,193 195,339 7,091 2,855 67,914 72,615 138,680 130,644 651,409 605,736
207
8. Operating segment information (Contd.)

8.2. Business segments
The following table presents segment assets and liabilities of the Group’s business segments.
Transportation Consumer Foods Retail

As at 31.03.2021 31.03.2020 31.03.2021 31.03.2020 31.03.2021 31.03.2020
In LKR ‘000s
Property, plant and equipment 955,742 1,058,895 9,729,769 9,787,579 14,343,328 12,759,302
Right-of-use-assets 161,528 2,420 232,942 238,275 9,361,332 8,405,902
Investment property - - 300,295 296,421 - -
Intangible assets 7,949 8,342 464,637 249,290 1,606,164 535,896
Non-current financial assets 153,107 153,004 177,598 172,527 157,731 132,965
Other non-current assets 14,867 20,486 58,377 55,962 1,015,907 881,782
Segment non-current assets 1,293,193 1,243,147 10,963,618 10,800,054 26,484,462 22,715,847
Investments in equity accounted investees 12,208,454 13,444,422 - - - -

Deferred tax assets
Goodwill
Eliminations / adjustments
Total non-current assets
Inventories 333,102 729,864 2,252,476 2,065,766 7,276,679 5,361,774

Trade and other receivables 1,925,320 1,896,377 3,167,757 2,623,940 2,990,445 2,649,605
Short term investments 100,369 205,320 514 14,706 3,753,429 449,088
Cash in hand and at bank 3,697,218 4,495,130 200,993 323,546 2,716,348 240,814
Segment current assets 6,056,009 7,326,691 5,621,740 5,027,958 16,736,901 8,701,281
Other current assets

Total current assets
Total assets
Insurance contract liabilities - - - - - -

Interest bearing loans and borrowings 31,889 - 627,335 1,080,214 4,600,000 -
Lease liabilities 163,747 2,333 102,340 87,887 8,756,050 7,334,023
Employee benefit liabilities 112,944 94,899 659,432 548,681 339,146 254,210
Non-current financial liabilities - - - - - -
Other non-current liabilities - - 101,054 117,940 - -
Segment non-current liabilities 308,580 97,232 1,490,161 1,834,722 13,695,196 7,588,233
Deferred tax liabilities

Total non-current liabilities
Trade and other payables 1,191,007 1,853,419 2,577,616 1,726,140 16,513,758 8,797,570
Short term borrowings 3,192,886 4,073,865 - - 4,248,003 1,984,311
Interest bearing loans and borrowings 13,111 - 543,455 543,455 1,200,000 -
Lease liabilities - - 1,110 11,043 337,921 237,954
Other current financial liabilities - - - - - -
Bank overdrafts 506,826 409,700 1,375,024 1,637,251 4,188,582 9,200,324
Segment current liabilities 4,903,830 6,336,984 4,497,205 3,917,889 26,488,264 20,220,159
Income tax liabilities

Other current liabilities
Total current liabilities
Total liabilities
Total segment assets 7,349,202 8,569,838 16,585,358 15,828,012 43,221,363 31,417,128

Total segment liabilities 5,212,410 6,434,216 5,987,366 5,752,611 40,183,460 27,808,392
Inter company investments made by the Group of companies have not been considered for the calculation of segment assets.

Leisure Property Financial Services Others Group Total

31.03.2021 31.03.2020 31.03.2021 31.03.2020 31.03.2021 31.03.2020 31.03.2021 31.03.2020 31.03.2021 31.03.2020
57,793,645 57,493,120 4,802,630 4,795,211 2,463,891 2,491,822 1,362,978 1,377,581 91,451,983 89,763,510
29,163,573 26,859,174 220,666 225,680 298,767 278,669 35,978 37,155 39,474,786 36,047,275
4,429,456 4,522,725 29,891,114 31,311,293 - - 2,125,423 865,776 36,746,288 36,996,215
260,848 308,129 834 29,336 1,807,054 1,316,147 194,592 158,098 4,342,078 2,605,238
7,021,227 6,722,027 43,951 227,449 43,570,046 38,561,535 17,998,486 333,040 69,122,146 46,302,547
24,891 37,318 103,803,090 78,973,882 91,000 112,579 114,461 32,954 105,122,593 80,114,963
98,693,640 95,942,493 138,762,285 115,562,851 48,230,758 42,760,752 21,831,918 2,804,604 346,259,874 291,829,748
1,430,014 1,394,583 1,982,710 1,883,293 13,008,759 11,607,194 - - 28,629,936 28,329,492

1,089,027 902,382
738,596 738,596
(6,414,396) (5,906,112)
370,303,037 315,894,106
362,738 426,131 43,872,141 41,407,129 14,843 12,514 255,930 198,206 54,367,909 50,201,384
879,635 3,340,894 221,386 121,086 7,623,070 1,184,041 3,147,434 1,038,157 19,955,047 12,854,100
2,764,348 3,199,538 286,992 888,226 13,457,845 8,205,827 52,254,596 27,661,442 72,618,093 40,624,147
1,469,552 1,463,798 7,925,556 1,726,800 887,497 1,063,919 2,458,360 2,117,976 19,355,524 11,431,983
5,476,273 8,430,361 52,306,075 44,143,241 21,983,255 10,466,301 58,116,320 31,015,781 166,296,573 115,111,614
5,919,453 6,513,353
(5,724,859) (575,054)
166,491,167 121,049,913
536,794,204 436,944,019
- - - - 45,160,611 38,185,839 - - 45,160,611 38,185,839

20,137,034 17,350,581 55,878,945 38,358,644 - - 44,198,156 289,705 125,473,359 57,079,144
14,983,915 12,321,600 462 432 182,797 163,849 - - 24,189,311 19,910,124
894,015 813,935 23,427 110,174 247,261 204,579 537,781 317,434 2,814,006 2,343,912
- - 3,660,951 3,619,863 - - - - 3,660,951 3,619,863
111,839 93,353 19,332,966 12,402,802 - - 467 487 19,546,326 12,614,582
36,126,803 30,579,469 78,896,751 54,491,915 45,590,669 38,554,267 44,736,404 607,626 220,844,564 133,753,464
7,720,111 8,294,955
(6,462,732) (6,154,472)
222,101,943 135,893,947
2,523,654 2,281,147 1,739,109 6,005,379 11,690,755 2,708,601 1,596,742 1,032,217 37,832,641 24,404,473
2,770,345 1,914,264 - - - - 22,074 12,074 10,233,308 7,984,514
1,556,407 1,081,608 3,173,799 3,310,571 - - 3,020,702 316,042 9,507,474 5,251,676
1,131,749 1,100,006 - - 114,858 101,110 - - 1,585,638 1,450,113
- - 2,991,093 - - - - - 2,991,093 -
4,905,726 3,789,101 421,127 937,611 143,295 331,411 351,598 1,446,072 11,892,178 17,751,470
12,887,881 10,166,126 8,325,128 10,253,561 11,948,908 3,141,122 4,991,116 2,806,405 74,042,332 56,842,246
1,988,170 1,747,597
1,733,398 1,623,137
(6,058,468) (2,886,770)
71,705,432 57,326,210
293,807,375 193,220,157
104,169,913 104,372,854 191,068,360 159,706,092 70,214,013 53,227,053 79,948,238 33,820,385 512,556,447 406,941,362
49,014,684 40,745,595 87,221,879 64,745,476 57,539,577 41,695,389 49,727,520 3,414,031 294,886,896 190,595,710
209
8. Operating segment information (Contd.)

8.3 Business Segment analysis - Disaggregation of revenue - Business segment analysis
GROUP
2021 2020
For the year ended 31 March Sale of Rendering Total Sale of Rendering Total
In LKR ‘000s goods of services revenue goods of services revenue
Transportation 16,198,223 1,220,234 17,418,457 22,592,648 1,356,183 23,948,831

Consumer Foods 16,510,040 - 16,510,040 17,004,471 - 17,004,471
Retail 70,143,914 84,742 70,228,656 64,666,622 95,465 64,762,087
Leisure - 5,356,272 5,356,272 - 17,598,572 17,598,572
Property 228,757 383,252 612,009 - 589,760 589,760
Financial Services - 13,601,023 13,601,023 - 11,248,908 11,248,908
Others 2,346,224 1,602,969 3,949,193 2,109,139 1,693,984 3,803,123
Group revenue 105,427,158 22,248,492 127,675,650 106,372,880 32,582,872 138,955,752
8.4 Disaggregation of revenue - Geographical segment analysis (by location of customers)

GROUP
In LKR ‘000s
Sri Lanka 110,068,147 98,895,204

Asia (excluding Sri Lanka) 8,063,051 15,895,870
Europe 6,299,503 12,503,073
Others 3,244,949 11,661,605
Group external revenue 127,675,650 138,955,752
8.5 Geographical segments, based on the location of assets

Sri Lanka Asia Group Total
(excluding Sri Lanka)
In LKR ‘000s 2021 2020 2021 2020 2021 2020
Group external revenue 124,969,829 133,510,214 2,705,821 5,445,538 127,675,650 138,955,752

Segment revenue 129,235,586 138,660,833 2,705,821 5,445,538 131,941,407 144,106,371
Segment results 3,462,853 5,505,362 (2,639,742) 471,047 823,111 5,976,409
Segment assets 461,374,360 364,695,109 51,182,087 42,246,253 512,556,447 406,941,362
Segment liabilities 255,946,546 164,223,144 38,940,350 26,372,566 294,886,896 190,595,710
Purchase and construction of property, plant 4,593,497 9,771,472 773,522 5,440,437 5,367,019 15,211,909
and equipment
Purchase and construction of intangible assets 2,187,299 386,663 - - 2,187,299 386,663
Depreciation of property, plant and equipment 3,719,193 3,562,006 1,006,341 623,814 4,725,534 4,185,820
Amortisation of intangible assets 641,563 502,844 - - 641,563 502,844
Amortisation of right- of - use assets 1,193,160 981,484 1,426,019 1,284,471 2,619,179 2,265,955
Employee benefit provision and related costs 651,409 605,736 - - 651,409 605,736
Investments in equity accounted investees 28,629,936 28,329,492 - - 28,629,936 28,329,492

9. Basis of consolidation and material partly owned Profit or loss and each component of other comprehensive income
subsidiaries (OCI) are attributed to the equity holders of the parent of the Group
Accounting policy and to the non-controlling interests, even if this results in the non-
Basis of consolidation controlling interests having a deficit balance. The financial statements
The consolidated financial statements comprise the financial of the subsidiaries are prepared for the same reporting period as the
statements of the Group and its subsidiaries as at the end of reporting parent Company, which is 12 months ending 31 March, using consistent
period. Control over an investee is achieved when the Group is accounting policies.
exposed, or has rights, to variable returns from its involvement with the
Transactions eliminated on consolidation
investee and has the ability to affect those returns through its power
All intra-group assets, liabilities, equity, income, expenses and cash
over the investee.
flows relating to transactions between members of the Group are
eliminated in full on consolidation. A change in the ownership interest
Control over an investee
of a subsidiary, without a loss of control, is accounted for as an equity
Specifically, the Group controls an investee if, and only if, the Group has: transaction.
• Power over the investee (i.e., existing rights that give it the current
ability to direct the relevant activities of the investee) Loss of control
If the Group loses control over a subsidiary, it derecognises the related
• Exposure, or rights, to variable returns from its involvement with the assets (including goodwill), liabilities, noncontrolling interest and other
investee components of equity while any resultant gain or loss is recognised in
the income statement. Any investment retained is recognised at fair
• The ability to use its power over the investee to affect its
value.
returns
Consolidation of entities in which the Group holds less than a The total profits and losses for the year of the Company and of its
majority of voting rights subsidiaries included in consolidation are shown in the consolidated
When the Group has less than a majority of the voting or similar rights income statement and consolidated statement of comprehensive
of an investee, the Group considers all relevant facts and circumstances income and all assets and liabilities of the Company and of its
in assessing whether it has power over an investee, including: subsidiaries included in consolidation are shown in the Consolidated
Statement of Financial Position.
• The contractual arrangement with the other vote holders of the
investee; Non-controlling interest (NCI)
Non-controlling interest which represents the portion of profit or loss
• Rights arising from other contractual arrangements; and
and net assets not held by the Group, are shown as a component of
• The Group’s voting rights and potential voting rights profit for the year in the consolidated income statement and statement
of comprehensive income and as a component of equity in the
Subsidiaries that are consolidated have been listed in the Group
consolidated statement of financial position, separately from equity
directory under Supplementary section of the annual report. attributable to the shareholders of the parent.
The following companies, with equity control equal to or less than 50%, The Consolidated Statement of Cash Flow includes the cash flows of the
have been consolidated as subsidiaries based on above criteria. Company and its subsidiaries.
% Holding
Rajawella Holdings Ltd 49.85

Mack Air Services Maldives (Pte) Ltd 49.00
Tea Smallholder Factories PLC 37.62
The Group re-assesses whether or not it controls an investee, if facts and

circumstances indicate that there are changes to one or more of the
three elements of control. Consolidation of a subsidiary begins when the
Group obtains control over the subsidiary and ceases when the Group
loses control of the subsidiary. Assets, liabilities, income and expenses of
a subsidiary acquired or disposed of during the year are included in the
consolidated financial statements from the date the Group gains control
until the date the Group ceases to control the subsidiary.
211
9. Basis of consolidation and material partly owned subsidiaries (Contd.)

9.1 Material partly-owned subsidiaries
Financial information of subsidiaries that have material non-controlling interests (NCI) are provided below.
Leisure Consumer Foods Retail

In LKR ‘000s 2021 2020 2021 2020 2021 2020
Summarised Income Statement for the period

ending 31 March
Revenue 5,411,731 19,290,291 17,003,814 18,693,655 70,399,667 64,899,693
Operating cost (12,797,193) (19,972,792) (14,042,908) (15,436,296) (67,031,278) (62,799,780)
Finance cost (1,192,991) (670,849) (150,881) (230,477) (1,679,343) (1,722,573)
Finance income 170,104 250,928 41,725 51,720 110,156 44,821
Change in fair value of investment property (93,269) 183,929 3,873 42,388 - -
Profit before tax (8,392,099) (918,493) 2,855,623 3,120,990 1,799,202 1,508,969
Tax expense 939,516 (8,694) (140,723) (685,920) (239,748) (418,149)
Profit for the year (7,452,583) (927,187) 2,714,900 2,435,070 1,559,454 1,090,820
Other comprehensive income 867,016 (1,814,198) 219,530 1,163,154 812,868 (66,408)
Total comprehensive income (6,585,567) (2,741,385) 2,934,430 3,598,224 2,372,322 1,024,412
Profit/(loss) allocated to NCI (1,386,816) (271,607) 379,676 295,106 95,882 125,508
Dividend paid to NCI 34,682 137,825 511,682 320,504 - 154,517
Summarised Statement of Financial Position as

at 31 March
Non-current assets 98,693,640 95,942,493 10,963,618 10,800,054 26,484,462 22,715,847
Current assets 5,476,273 8,430,361 5,621,740 5,027,958 16,736,901 8,701,281
Total assets 104,169,913 104,372,854 16,585,358 15,828,012 43,221,363 31,417,128
Non-current liabilities 36,126,803 30,579,469 1,490,161 1,834,722 13,695,196 7,588,233

Current liabilities 12,887,881 10,166,126 4,497,205 3,917,889 26,488,264 20,220,159
Total liabilities 49,014,684 40,745,595 5,987,366 5,752,611 40,183,460 27,808,392
Accumulated balances of NCI 10,236,551 11,383,511 4,403,591 3,475,127 1,162,478 1,052,623
Summarised Statement of Cash Flows for the

year ended 31 March
Cash flows from/(used in) operating activities (2,138,318) 2,621,334 3,224,581 2,160,094 9,656,339 4,760,370
Cash flows from/(used in) investing activities (1,879,492) (11,075,782) (332,719) (415,661) (4,293,973) (3,152,935)
Cash flows from/(used in) financing activities 1,851,082 5,891,583 (2,769,096) (2,423,421) 5,052,179 (3,095,220)
Net increase / (decrease) in cash and cash (2,166,728) (2,562,865) 122,766 (678,988) 10,414,545 (1,487,785)
equivalents
The above information is based on amounts before inter-company eliminations.

Names of material partly-owned subsidiaries and effective holding % Accounting judgements,estimates and assumptions
owned by non-controlling interest: Consolidation of entities in which the Group holds less than a
majority of voting right (de facto control).
Material partly-owned subsidiary 2021 2020
The Group considers that it controls some subsidiaries even though it
Consumer Foods owns less than 50% of the voting rights. This is because the Group is the
Ceylon Cold Stores PLC 18.64% 18.64% single largest shareholder of those subsidiaries with equity interest. The
remaining equity shares in those subsidiaries are widely held by many
Keells Food Products PLC 11.37% 11.37% other shareholders, and there is no history of the other shareholders
The Colombo Ice Company (Pvt) Ltd 18.64% 18.64% collaborating to exercise their votes collectively or to outvote the Group.
Retail Considering the Group balances, none of the individual partly-owned

JayKay Marketing Services (Pvt) Ltd 18.64% 18.64% subsidiaries have material non-controlling interest. However, the above
information has been presented on the aggregated interests in similar
Logipark International (Pvt) Ltd 18.64% -
entities namely, the Leisure and Consumer Foods and Retail (CFR)
Leisure segment, based on the nature and risks of the products and services.
Ahungalle Holiday Resorts (Pvt) Ltd 19.68% 19.68%

10 . Business combinations and acquisitions of non-controlling
Asian Hotels and Properties PLC 21.44% 21.44% interests
Beruwala Holiday Resorts (Pvt) Ltd 20.22% 20.22% Accounting policy
Business combinations & goodwill
Ceylon Holiday Resorts Ltd 20.40% 20.40% Business combinations are accounted for using the acquisition method
Cinnamon Holidays (Pvt) Ltd 19.68% 19.68% of accounting. The Group measures goodwill at the acquisition date as
the fair value of the consideration transferred including the recognised
Fantasea World Investments (Pte) Ltd 19.68% 19.68% amount of any non-controlling interests in the acquiree, less the net
Habarana Lodge Ltd 21.01% 21.01% recognised amount (generally fair value) of the identifiable assets
acquired and liabilities assumed, all measured as of the acquisition date.
Habarana Walk Inn Ltd 20.66% 20.66%
Hikkaduwa Holiday Resorts (Pvt) Ltd 20.40% 20.40% When the fair value of the consideration transferred including the
recognised amount of any non-controlling interests in the acquiree is
International Tourists and Hoteliers Ltd 20.22% 20.22% lower than the fair value of net assets acquired, a gain is recognised
John Keells Hotels PLC 19.68% 19.68% immediately in the income statement. The Group elects on a
transaction-by-transaction basis whether to measure non-controlling
John Keells Maldivian Resorts (Pte) Ltd 19.68% 19.68% interests at fair value, or at their proportionate share of the recognised
Kandy Walk Inn Ltd 20.97% 20.97% amount of the identifiable net assets, at the acquisition date. Transaction
costs, other than those associated with the issue of debt or equity
Nuwara Eliya Holiday Resorts (Pvt) Ltd 19.68% 19.68% securities, that the Group incurs in connection with a business
Rajawella Hotels Company Ltd 19.68% 19.68% combination are expensed as incurred. When the Group acquires a
business, it assesses the financial assets and liabilities assumed for
Resort Hotels Ltd 20.40% 20.40%
appropriate classification and designation in accordance with the
Serene Holidays (Pvt) Ltd 1.65% 1.65% contractual terms, economic circumstances and pertinent conditions as
at the acquisition date. If the business combination is achieved in stages,
Tranquility (Pte) Ltd 19.68% 19.68%
the acquisition date fair value of the acquirer’s previously held equity
Trans Asia Hotels PLC 17.26% 17.26% interest in the acquiree is remeasured to fair value at the acquisition date
through profit or loss. Any contingent consideration to be transferred
Travel Club (Pte) Ltd 19.68% 19.68%
by the acquirer will be recognised at fair value at the acquisition date.
Trinco Holiday Resorts (Pvt) Ltd 19.68% 19.68% Contingent consideration, resulting from business combinations, is
valued at fair value at the acquisition date. Contingent consideration
Trinco Walk Inn Ltd 19.68% 19.68%
classified as equity is not remeasured and its subsequent settlement is
Walkers Tours Ltd 1.95% 1.95% accounted for within equity. Contingent consideration classified as an
asset or liability that is a financial instrument and within the scope of
Wirawila Walk Inn Ltd 19.68% 19.68%
SLFRS 9 Financial Instruments, is measured at fair value with the changes
Yala Village (Pvt) Ltd 24.67% 24.67% in fair value recognised in the Income Statement, in accordance with
SLFRS 9.
213
10. Business combinations and acquisitions of non-controlling Impairment of goodwill

interests (Contd.) Goodwill is tested for impairment annually (as at 31 March) when
circumstances indicate that the carrying value may be impaired.
Other contingent consideration that is not within the scope of SLFRS 9 is Impairment is determined for goodwill by assessing the recoverable
measured at fair value at each reporting date with changes in fair value amount of each cash-generating unit (or group of cash-generating units)
recognised in profit or loss. to which the goodwill relates. Where the recoverable amount of the cash
generating unit is less than their carrying amount, an impairment loss is
After initial recognition, goodwill is measured at cost less any recognised. Impairment losses relating to goodwill cannot be reversed in
accumulated impairment losses. Goodwill is reviewed for impairment, future periods.
annually or more frequently if events or changes in circumstances
indicate that the carrying value may be impaired. 10.1 Investment in subsidiaries
Waterfront Properties (Pvt) Ltd (WPL)
For the purpose of impairment testing, goodwill acquired in a business John Keells Holdings PLC (JKH) further invested LKR 8,418 Mn (2020 - LKR
combination is, from the acquisition date, allocated to each of the 10,349 Mn) in WPL, a subsidiary of JKH involved in developing, owning,
Group’s cash generating units that are expected to benefit from the managing, operating, selling, leasing and renting of a luxury multi/mixed
combination, irrespective of whether other assets or liabilities of the use Integrated Resort.
acquiree are assigned to those units.
J K Land (Pvt) Ltd (J K Land)
Impairment is determined by assessing the recoverable amount of John Keells Holdings PLC (JKH) further invested LKR 5,980 Mn in JK Land
the cash-generating unit to which the goodwill relates. Where the to increase it's shareholding in Vauxhall Land Developments (Pvt) Ltd.
recoverable amount of the cash generating unit is less than the carrying
Vauxhall Land Developments (Pvt) Ltd (VLD)
amount, an impairment loss is recognised. The impairment loss is
JK Land (Pvt) Ltd Increased it's shareholding in VLD to 100% from 60.33%
allocated first to reduce the carrying amount of any goodwill allocated
by acquiring the remaining stake in VLD for the cash and contingent
to the unit and then to the other assets pro-rata to the carrying amount
consideration of LKR 8,971Mn.
of each asset in the unit. Goodwill and fair value adjustments arising on
the acquisition of a foreign operation are treated as assets and liabilities
LKR ’000s
of the foreign operation and translated at the closing rate.
Cash consideration 5,980,392
Where goodwill forms part of a cash-generating unit and part of the
Contingent consideration 2,991,093
operation within that unit is disposed of, the goodwill associated
with the operation disposed of is included in the carrying amount of Total consideration to acquire 39.67% stake in VLD 8,971,485
the operation when determining the gain or loss on disposal of the
operation, goodwill disposed in this circumstance is measured based on Derecognition of non-controlling interest 9,167,122
the relative values of the operation disposed of and the portion of the
Equity adjustment due to changes in (195,637)
cash-generating unit retained.
8,971,485
LogiPark International (Pvt) Ltd (LogiPark)

John Keells Holdings PLC (JKH) disposed LogiPark to JayKay Marketing
Services (Pvt) Ltd (JMSL) for LKR 1,059 Mn resulted to decrease Group
shareholding to 81.36% from 100%.

10.2 Investment in equity accounted investees 11.1 Credit risk

Indra Hotels and Resorts Kandy (Pvt) Ltd (IHRK) Credit risk is the risk that a counterparty will not meet its obligations
John Keells Hotels PLC has further invested LKR 131 Mn under a financial instrument or customer contract, leading to a financial
(2020 - LKR 145 Mn) in IHRK. Cinnamon Red will expand its footprint with loss. The Group is exposed to credit risk from its operating activities
the construction of Cinnamon Red Kandy. (primarily trade receivables) and from its financing activities, including
deposits with banks and financial institutions, foreign exchange
Saffron Aviation (Pvt) Ltd (Saffron) transactions and other financial instruments.
John Keells Holdings PLC (JKH) further invested LKR 215 Mn in Saffron,
the operating company of the domestic aviation operation The Group trades only with recognised, creditworthy third parties. It is
'Cinnamon Air’. the Group’s policy that all clients who wish to trade on credit terms are
subject to credit verification procedures. In addition, receivable balances
11. Financial risk management objectives and policies are monitored on an ongoing basis with the result that the Group’s
The Group has loans and other receivables, trade and other receivables exposure to bad debts is not significant.
and cash and short-term deposits that arise directly from its operations.
The Group also holds other financial instruments such as available With respect to credit risk arising from the other financial assets of the
for sale and fair value through profit or loss financial instruments and Group, such as cash and cash equivalents, available-for-sale financial
may enter into derivative transactions. The Group’s principal financial investments, investments, and certain derivative instruments, the Group’s
liabilities, comprise of loans and borrowings, trade and other payables exposure to credit risk arises from default of the counterparty. The
and financial guarantee contracts. The main purpose of these financial Group manages its operations to avoid any excessive concentration of
liabilities is to finance the Group’s operations and to provide guarantees counterparty risk and the Group takes all reasonable steps to ensure the
to support its operations. The financial risk governance framework counterparties fulfill their obligations.
provides assurance to the Group’s senior management that the
Group’s financial risk activities are governed by appropriate policies
and procedures and that financial risks are identified, measured and
managed in accordance with the Group’s policies and risk objectives. The
Group is exposed to market risk, credit risk and liquidity risk.
215
11 . Financial risk management objectives and policies (Contd.)

11.1.1 Risk exposure
The maximum risk positions of financial assets which are generally subject to credit risk are equal to their carrying amounts
(without consideration of collateral, if available). Following table shows the maximum risk positions.
As at 31 March 2021
In LKR ‘000s Notes Non Cash in Trade Short term Amounts Total %
current hand and and other investments due from of
financial at bank receivables related allocation
assets parties
Group
Government securities 11.1.2 29,703,638 - - 10,455,199 - 40,158,837 24%
Corporate debt securities 11.1.3 9,955,243 - - 1,290,325 - 11,245,568 7%
Deposits with banks 11.1.4 18,871,021 - - 54,045,971 - 72,916,992 44%
Loans to executives 11.1.5 990,562 - 341,838 - - 1,332,400 1%
Loans to life policyholders 11.1.6 1,840,841 - - - - 1,840,841 1%
Preference Shares 11.1.7 351,430 - - - - 351,430 0%
Interest rate swap 11.1.8 729,316 - - - - 729,316 1%
Trade and other receivables 11.1.9 - - 16,192,825 - - 16,192,825 10%
Reinsurance receivables 11.1.10 - - 589,306 - - 589,306 0%
Premium receivable 11.1.11 - - 332,729 - - 332,729 0%
Amounts due from related parties 11.1.12 - - - - 123,553 123,553 0%
Cash in hand and at bank 11.1.13 - 19,432,579 - - - 19,432,579 12%
Total credit risk exposure 62,442,051 19,432,579 17,456,698 65,791,495 123,553 165,246,376 100%
Financial assets at fair value through 11.3.3.1 - - - 3,471,266 -

P&L
Financial assets at fair value through 11.3.3.2 147,752 - - - -
OCI
Total equity risk exposure 147,752 - - 3,471,266 -
Total 62,589,803 19,432,579 17,456,698 69,262,761 123,553
Company
Government securities - - - 3,339,580 - 3,339,580 5%
Corporate debt securities - - - - - - -
Deposits with banks 11.1.4 16,729,867 - - 48,251,457 - 64,981,324 92%
Loans to executives 11.1.5 59,592 - 19,406 - - 78,998 0%
Interest rate swap 11.1.8 729,316 - - - - 729,316 1%
Trade and other receivables 11.1.9 - - 95,374 - - 95,374 0%
Amounts due from related parties 11.1.12 - - - - 1,465,816 1,465,816 2%
Cash in hand and at bank 11.1.13 - 305,373 - - - 305,373 0%
Total credit risk exposure 17,518,775 305,373 114,780 51,591,037 1,465,816 70,995,781 100%
Financial assets at fair value through 11.3.3.2 92,346 - - - -

OCI
Total equity risk exposure 92,346 - - - -
Total 17,611,121 305,373 114,780 51,591,037 1,465,816

2020
Non Cash in Trade Short term Amounts Total %
current hand and and other investments due from of
financial at bank receivables related allocation
assets parties
27,478,202 - - 2,948,578 - 30,426,780 30%

8,038,787 - - 553,010 - 8,591,797 8%
1,496,562 - - 32,086,437 - 33,582,999 33%
971,913 - 324,551 - - 1,296,464 1%
1,627,555 - - - - 1,627,555 2%
320,957 - - - - 320,957 0%
- - - - - - -
- - 11,059,966 - - 11,059,966 11%
- - 421,297 - - 421,297 0%
- - 380,513 - - 380,513 0%
- - - - 389,766 389,766 0%
- 13,333,743 - - - 13,333,743 15%
39,933,976 13,333,743 12,186,327 35,588,025 389,766 101,431,837 100%
- - - 2,869,945 -
144,493 - - - -
144,493 - - 2,869,945 -
40,078,469 13,333,743 12,186,327 38,457,970 389,766
- - - - - - -
- - - - - - -
125,472 - - 27,372,003 - 27,497,475 96%
70,457 - 19,721 - - 90,178 0%
- - - - - - -
- - 105,730 - - 105,730 0%
- - - - 681,617 681,617 3%
- 176,662 - - - 176,662 1%
195,929 176,662 125,451 27,372,003 681,617 28,551,662 100%
89,049 - - - -
89,049 - - - -
284,978 176,662 125,451 27,372,003 681,617
217
11. Financial risk management objectives and policies (Contd.) 11.1.3 Corporate debt securities
11.1.2 Government securities As at 31 March 2021 corporate debt securities comprise 7% (2020-8%) of
As at 31 March 2021 as shown in table above, 24% (2020 - 30%) of the total investments in debt securities, out of which 53% (2020 – 53%)
debt securities comprise investments in government securities consist were rated “A” or better, or guaranteed by a banking institution with a
of treasury bonds, bills and reverse repo investments. Government rating of “A” or better.
securities are usually referred to as risk free due to the sovereign nature
of the instrument.
GROUP
As at 31 March 2021 2020
Fitch ratings In LKR ’000s % In LKR ’000s %
AAA 158,965 1% 158,992 2%

AA+ - - 211,487 2%
AA 1,307,864 12% 740,194 9%
AA- 1,074,244 10% 854,838 10%
A+ 665,947 6% 1,133,742 13%
A 2,665,685 24% 1,503,496 17%
A- 2,128,541 19% 1,562,950 18%
BBB 168,264 1% - -
BBB+ 3,076,058 27% 2,426,098 29%
Total 11,245,568 100% 8,591,797 100%
11.1.4 Deposits with banks

Deposits with bank mainly consist of fixed and call deposits .
As at 31 March 2021, fixed and call deposits comprise 99% (2020 - 67%) and 100% (2020 - 74%) for the Group and Company respectively were rated “A”
or better.
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
Fitch ratings In LKR % In LKR % In LKR % In LKR %
’000s ’000s ’000s ’000s
AAA 2,358,274 3% 104,302 0% - - - -

AA+ 367,612 0% 15,317,074 46% - - 14,827,036 54%
AA - - 203,598 1% - - 58,934 0%
AA- 64,608,594 89% 312,661 1% 62,764,844 97% 66,538 0%
A+ 4,238,545 6% 4,932,394 15% 2,216,480 3% 4,664,418 17%
A 591,766 1% 1,440,291 4% - - 950,142 3%
A- - - 422,706 1% - - 422,706 2%
B 752,201 1% 10,849,973 32% - - 6,507,701 24%
Total 72,916,992 100% 33,582,999 100% 64,981,324 100% 27,497,475 100%
11.1.5 Loans to executives 11.1.7 Preference Shares

Loans to executive portfolio is largely made up of vehicle loans which Cumulative preference share investment which has lien over an asset,
are given to staff at assistant manager level and above. The respective redeemable at the option of shareholder.
business units have obtained the necessary promissory notes as
collateral for the loans granted. 11.1.8 Interest rate swap
The Group has entered into interest rate swap that is a cash flow hedge.
11.1.6 Loans to life policyholders The changes in counterparty credit risk had no material effect on the
The surrender value of insurance policies considered as the collateral for the hedge effectiveness assessment for derivatives designated in hedge
loans given to life policy holders by Union Assuarance PLC. System controls relationships. Refer note 13.3
are in place to automatically convert a policy to lapse stage when the policy
loan amount together with the interest is reaching the surrender value of
the policy.

11.1.9 Trade and other receivables

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR ‘000s
Neither past due nor impaired 9,882,277 4,555,606 20,618 48,574
Past due but not impaired

0-30 days 4,343,193 3,165,628 19,454 40,889
31–60 days 923,115 1,938,832 9,121 4,684
61–90 days 681,878 651,984 33,376 864
> 91 days 362,362 747,916 12,805 10,719
Allowance for expected credit losses 1,314,335 1,135,977 14,555 10,198
Gross carrying value 17,507,160 12,195,943 109,929 115,928
Allowance for expected credit losses (1,314,335) (1,135,977) (14,555) (10,198)
Total 16,192,825 11,059,966 95,374 105,730
The Group has obtained customer deposit from major customers by 11.1.13 Credit risk relating to cash in hand and Bank Balance
reviewing their past performance and credit worthiness, as collateral. In order to mitigate the concentration, settlement and operational risks
The requirement for an impairment is analysed at each reporting date on related to cash and cash equivalents, the Group consciously manages
an individual basis for major customers. Additionally, a large number of the exposure to a single counterparty taking into consideration, where
minor receivables are grouped into homogenous groups and assessed relevant, the rating or financial standing of the counterparty, where the
for impairment collectively. The calculation is based on actual incurred position is reviewed as and when required, the duration of the exposure
historical data. in managing such exposures and the nature of the transaction and
agreement governing the exposure.
The Group’s exposure to credit risk is influenced by the individual
characteristics of each customer. The individual receivable balances 11.2 Liquidity risk
were re-assessed, specific provisions were made wherever necessary, The Group’s policy is to hold cash and undrawn committed facilities at
existing practice on the provisioning of trade receivables were re-visited a level sufficient to ensure that the Group has available funds to meet
and adjusted to reflect the rearrangement of homogeneous groups its short and medium term capital and funding obligations, including
which the COVID-19 outbreak has affected different types of customers. organic growth and acquisition activities, and to meet any unforeseen
Receivable balances are monitored on an ongoing basis to minimize obligations and opportunities. The Group holds cash and undrawn
bad debt risk and to ensure default rates are kept very low whilst the committed facilities to enable the Group to manage its liquidity risk.
improved operating environment itself during the financial year has
resulted in improved collections. The Group monitors its risk to a shortage of funds using a daily cash
management process. This process considers the maturity of both
11.1.10 Reinsurance receivables the Group’s financial investments and financial assets (e.g. accounts
The Union Assurance PLC operates a policy to manage its reinsurance receivable, other financial assets) and projected cash flows from
counterparty exposures by limiting the reinsurers that may be used and operations.
applying strict limits each reinsurer.
The Group’s objective is to maintain a balance between continuity of
11.1.11 Premium receivable funding and flexibility through the use of multiple sources of funding
Only designated institutions are employed as intermediary parties including debentures, bank loans, loan notes, overdrafts and finance
by Union Assurance PLC. Agreements have been signed within the leases over a broad spread of maturities.
intermediaries committing them to settle dues within a specified time
period.
11.1.12 Amounts due from related parties

The Group's amounts due from related parties mainly consists of
associates and other venture partners' balances. The Company balance
consists of the balances from affiliate companies.
219
11. Financial risk management objectives and policies (Contd.)

11.2.1 Net debt/(cash)
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Short term investments 69,262,761 38,457,970 51,591,037 27,372,003

Adjustments to liquid assets (6,937,193) (6,251,879) - -
Total liquid assets 81,758,147 45,539,834 51,896,410 27,548,665
Interest-bearing loans and borrowings (Non-current) 118,965,640 50,925,346 44,179,490 289,705
Lease liabilities 24,234,968 19,910,124 - -
Short term borrowings 6,903,737 5,803,771 - -
Interest-bearing loans and borrowings (Current) 9,507,473 5,206,020 3,007,368 316,042
Lease liabilities (Current) 1,472,297 1,382,662 - -
Bank overdrafts 11,820,179 17,679,471 9,783 1,417,148
Total liabilities 172,904,294 100,907,394 47,196,641 2,022,895
Net debt / (cash) 91,146,147 55,367,560 (4,699,769) (25,525,770)
11.2.2 Liquidity risk management The Government of Sri Lanka offered certain relief measures including a
The mixed approach combines elements of the cash flow matching moratorium on repayment of loans and concessionary working capital
approach and the liquid assets approach. facilities for eligible industries. Group companies qualified for such relief
measures and it helped ease the financial position further during the
Group has implemented a mixed approach that combines elements of financial year.
the cash flow matching approach and the liquid assets approach. The
business units matched cash outflows in each time bucket against the The daily cash management processes at the business units include
combination of contractual cash inflows plus other inflows that can be active cash flow forecasts and matching the duration and profiles of
generated through the sale of assets, repurchase agreement, or other assets and liabilities, thereby ensuring a prudent balance between
secured borrowings. liquidity and earnings.
The Group continued to place emphasis on ensuring that cash and Maturity analysis - Group
undrawn committed facilities are sufficient to meet the short, medium The table below summarises the maturity profile of the Group’s financial
and long-term funding requirements, unforeseen obligations as well liabilities at 31 March 2021 based on contractual undiscounted (principal
as unanticipated opportunities. Constant dialogue between Group plus interest) payments.
companies and banks regarding financing requirements, ensures that
availability within each single borrower limit is optimised by efficiently
reallocating under-utilised facilities within the Group.
GROUP
In LKR ‘000s Within 1 Between Between Between Between More than Total
year 1-2 years 2-3 years 3-4 years 4-5 years 5 years
Interest-bearing loans and borrowings 10,661,673 63,599,843 7,744,177 11,541,441 13,209,355 34,991,322 141,747,811
Lease liabilities 1,611,278 2,560,451 1,440,887 2,410,028 1,573,467 16,642,933 26,239,044
Interest rate swap 332,858 80,608 - - - - 413,466
Trade and other payables 35,287,700 - - - - - 35,287,700
Amounts due to related parties 1,385 - - - - - 1,385
Short term borrowings 6,903,737 - - - - - 6,903,737
Other current financial liabilities 2,991,093 - - - - - 2,991,093
Bank overdrafts 11,820,179 - - - - - 11,820,179
69,609,903 66,240,902 9,185,064 13,951,469 14,782,822 51,634,255 225,404,415

The table below summarises the maturity profile of the Group’s financial liabilities at 31 March 2020 based on contractual undiscounted (principal plus
interest) payments.
year 1-2 years 2-3 years 3-4 years 4-5 years 5 years
Interest-bearing loans and borrowings 9,720,905 12,181,923 44,183,327 1,600,058 376,823 338,234 68,401,270
Lease liabilities 2,565,337 2,578,140 2,602,566 2,165,463 3,232,001 17,102,235 30,245,742
Interest rate swap 204,881 273,958 65,808 - - - 544,647
Trade and other payables 23,881,479 - - - - - 23,881,479
Short term borrowings 5,803,771 - - - - - 5,803,771
Bank overdrafts 17,679,471 - - - - - 17,679,471
59,857,917 15,034,021 46,851,701 3,765,521 3,608,824 17,440,469 146,558,453
Maturity analysis - Company

The table below summarises the maturity profile of the Company’s financial liabilities at 31 March 2021 based on contractual undiscounted (principal
plus interest) payments.
year 1-2 years 2-3 years 3-4 years 4-5 years 5 Years
Interest-bearing loans and borrowings 4,071,811 3,796,671 4,223,052 6,577,937 10,264,328 31,489,326 60,423,125
Trade and other payables 372,711 - - - - - 372,711
Bank overdrafts 9,781 - - - - - 9,781
4,467,484 3,796,671 4,223,052 6,577,937 10,264,328 31,489,326 60,818,798
The table below summarises the maturity profile of the Company's financial liabilities at 31 March 2020 based on contractual undiscounted (principal
plus interest) payments.
In LKR ‘000s Within 1 Between Total

year 1-2 years
Interest-bearing loans and borrowings 329,785 294,027 623,812

Trade and other payables 423,393 - 423,393
Amounts due to related parties 777 - 777
Bank overdrafts 1,417,148 - 1,417,148
2,171,103 294,027 2,465,130
11.3 Market risk The sensitivity analyses in the following sections relate to the
Market risk is the risk that the fair value of future cash flows of a financial position as at 31 March in 2021 and 2020.
instrument will fluctuate because of changes in market prices.
The analysis excludes the impact of movements in market variables
Market risk comprises of the following types of risk:
on the carrying values of other post-retirement obligations,
* Interest rate risk
provisions, and the non-financial assets and liabilities.
* Currency risk
* Equity price risk
The following assumptions have been made in calculating the
* Commodity price risk
sensitivity analyses:
The objective of market risk management is to manage and
* The sensitivity of the Statement of Financial Position item mainly
control market risk exposures within acceptable parameters, while
relates to derivatives and debt instruments.
optimising the return.
221
* The sensitivity of the relevant Income Statement item is the effect variable rate interest amounts calculated by reference to an agreed-
of the assumed changes in respective market risks. upon notional principal amount.
* This is based on the financial assets and financial liabilities held at The global outbreak of the COVID-19 pandemic has resulted in
31 March 2020 and 2021. reductions in policy rates and monetary easing policies by Central
Bank of Sri Lanka which has resulted in a sharp reduction in lending
11.3.1 Interest rate risk rates. The Group has managed the risk of increased interest rates by
Interest rate risk is the risk that the fair value or future cash flows having a balanced portfolio of borrowings at fixed and variable rates
of a financial instrument will fluctuate because of changes in while interest rate swap agreements are in place for a significant
market interest rates. The Group’s exposure to the risk of changes in portion of the Group’s foreign currency borrowing portfolio.
market interest rates relate primarily to the Group’s long-term debt
obligations with floating interest rates. The table demonstrates the sensitivity to a reasonably possible
change in interest rates, with all other variables held constant, of the
Most lenders grant loans under floating interest rates. To manage Group’s and Company's profit before tax (through the impact on
this, the Group enters into interest rate swaps, in which it agrees to floating rate borrowings).
exchange, at specified intervals, the difference between fixed and
GROUP COMPANY
Increase/ (decrease) in basis points Effect on profit before tax
For the year ended 31 March Rupee Other currency LKR ‘000s
borrowings borrowings
2021 +411 +71 (1,730,706) (736,264)
-411 -71 1,730,706 736,264
2020 +308 +176 (1,052,247) (1,066)

-308 -176 1,052,247 1,066
The assumed spread of basis points for the interest rate sensitivity external consultants' advice. Based on the suggestions made by Group
analysis is based on the currently observable market environment treasury the GEC takes decisions on whether to hold, sell, or make
changes to base floating interest rates. forward bookings of foreign currency as per decision rights given by
Board of Directors.
11.3.2 Foreign currency risk
Foreign currency risk is the risk that the fair value or future cash flows 11.3.2.1 Effects of currency transaction on forward contract
of a financial instrument will fluctuate because of changes in foreign The table demonstrates the sensitivity to a reasonably possible change
exchange rates. The Group has exposure to foreign currency risk where it in the USD/LKR exchange rate, with all other variables held constant,
has cash flows in overseas operations and foreign currency transactions of the Group’s profit before tax due to changes in the fair value of
which are affected by foreign exchange movements. Group treasury the Group’s forward exchange contracts. Currently these financial
analyses the market condition of foreign exchange and provides market instruments are categerised under trade and other receivables.
updates to the Group Executive Committee (GEC), with the use of
GROUP
For the year ended 31 March Increase/(decrease) in Effect on profit before tax
exchange rate USD LKR ‘000s
2021 + 7% -
- 7% -
2020 +3% (1,422)

-3% 1,422
The assumed spread of the exchange rate is based on the current observable market environment.

11.3.2.2 Effects of currency translation

For purposes of the Group consolidated financial statements, the income and expenses and the assets and liabilities of subsidiaries located outside
Sri Lanka are converted into Sri Lankan Rupees (LKR). Therefore, period-to-period changes in average exchange rates may cause currency translation
effects that have a significant impact on, for example, revenue, segment results (Earnings Before Interest and Taxes –EBIT) and assets and liabilities
of the Group. Unlike exchange rate transaction risk, exchange rate translation risk does not necessarily affect future cash flows. The Group’s equity
position reflects changes in book values caused by exchange rates.
GROUP COMPANY
For the year ended 31 March Increase/(decrease) Effect on profit Effect on equity Effect on profit
in exchange rate USD before tax LKR ‘000s before tax
LKR ‘000s LKR ‘000s
2021 + 7% 2,186,890 7,286,362 763,078

- 7% (2,186,890) (7,286,362) (763,078)
2020 +3% 1,367,126 2,663,311 609,329

-3% (1,367,126) (2,663,311) (609,329)
Assumptions 11.3.3 Equity price risk

The assumed spread of the exchange rate is based on the current The Group’s listed and unlisted equity securities are susceptible to
observable market environment. market price risk arising from uncertainties about future values of the
investment securities.
The Sri Lankan Rupee witnessed significant volatility during 2020/21 on
the back of the COVID-19 pandemic and macro-economic pressures. The 11.3.3.1 Financial assets at fair value through Profit and loss
Group adopted prudent measures, as and when required, to manage The Group manages the equity price risk through diversification and by
the financial impacts arising from currency fluctuations by matching placing limits on individual and total equity instruments. Reports on the
liabilities with corresponding inflows and entering into forward equity portfolio are submitted to the Group’s senior management on
exchange rate agreements, where applicable. At a Group level, the a regular basis. The Board of Directors reviews and approves all equity
translation risk on foreign currency debt is largely hedged “naturally” as a investment decisions.
result of the conscious strategy of maintaining US Dollar cash balances
while also ensuring obligations can be managed through US Dollar The Colombo Stock Exchange re-commenced trading in May 2020
denominated revenue streams. and by 31 March 2021 investor sentiment had improved significantly,
providing an active market for price discovery. Therefore, all the listed
equity instruments were measured based on the prices available as of 31
March 2021.
GROUP
As at 31 March 2021 2020
LKR ’000s % LKR ’000s %
Banks 1,400,564 40% 1,719,613 60%

Capital goods 675,286 20% 219,900 8%
Consumer durables & apparel 347,799 10% 137,723 5%
Consumer services 23,841 1% 22,803 1%
Diversified financials - - 74,336 2%
Food & staples retailing 269,082 8% 128,783 4%
Food beverage & tobacco 565,561 16% 285,721 10%
Materials - - 247,892 9%
Telecommunication services 189,133 5% 33,174 1%
3,471,266 100% 2,869,945 100%
11.3.3.2 Financial instruments at fair value through other 11.3.3.3 Sensitivity analysis
comprehensive income statement The table demonstrates the sensitivity to a reasonably possible change
All unquoted equity investments are made after obtaining Board of in the market index, with all other variables held constant, of the Group
Directors approval. and Company's profit before tax and equity due to changes in the fair
value of the listed equity securities.
223

11.3.3.3 Sensitivity analysis (Contd.)
GROUP
For the year ended 31 March Change in year-end Effect on profit Effect on equity
market price index before tax LKR ‘000s LKR ‘000s
2021 +42% 1,457,932 -

-42% (1,457,932) -
2020 +13% 373,093 -

-13% (373,093) -
11.4 Capital management The Group manages its capital structure, and makes adjustments to it, in
The primary objective of the Group’s capital management is to ensure the light of changes in economic conditions. To maintain or adjust the
that it maintains a strong financial position and healthy capital ratios in capital structure, the Group may issue new shares, have a rights issue or
order to support its business and maximise shareholder value. buy back of shares.
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
Debt / Equity 71.2% 41.4% 35.0% 1.6%
12. Fair value measurement and related fair value disclosures A fair value measurement of a non-financial asset takes into account
Fair value measurement a market participant’s ability to generate economic benefits by using
Fair value related disclosures for financial instruments and non-financial the asset in its highest and best use or by selling it to another market
assets that are measured at fair value or where fair values are only, disclosed participant that would use the asset in its highest and best use.
are reflected in this note. Aside from this note, additional fair value related
disclosures, including the valuation methods, significant estimates and The Group uses valuation techniques that are appropriate in the
assumptions are also provided in: circumstances and for which sufficient data are available to measure fair
Investment in unquoted equity shares - Note 28.1
•
value, maximising the use of relevant observable inputs and minimising
the use of unobservable inputs.
Property, plant and equipment under revaluation model -
•
Note 22.3
All assets and liabilities for which fair value is measured or disclosed in
Investment properties - Note 24
•
the financial statements are categorised within the fair value hierarchy,
Financial Instruments (including those carried at amortised cost) -
• described as follows, based on the lowest level input that is significant to
Note 13 the fair value measurement as a whole:
• Level 1 — Quoted (unadjusted) market prices in active markets for
Accounting policy identical assets or liabilities
Fair value is the price that would be received to sell an asset or paid to
• Level 2 — Valuation techniques for which the lowest level input that
transfer a liability in an orderly transaction between market participants
is significant to the fair value measurement is directly or indirectly
at the measurement date. The fair value measurement is based on the
observable.
presumption that the transaction to sell the asset or transfer the liability
takes place either: • Level 3 — Valuation techniques for which the lowest level input that is
significant to the fair value measurement is unobservable.
• In the principal market for the asset or liability, or
• In the absence of a principal market, in the most advantageous For assets and liabilities that are recognised in the financial statements
market for the asset or liability on a recurring basis, the Group determines whether transfers have
occurred between levels in the hierarchy by re-assessing categorisation
The principal or the most advantageous market must be accessible by (based on the lowest level input that is significant to the fair value
the Group. measurement as a whole) at the end of each reporting period.
The fair value of an asset or a liability is measured using the assumptions The Group determines the policies and procedures for both recurring fair
that market participants would use when pricing the asset or liability, value measurement, such as investment properties and unquoted equity
assuming that market participants act in their economic best interest. instruments, and for non-recurring measurement, such as assets held for
sale in discontinued operations.

The services of external valuers are obtained for valuation of significant The Group decides, after discussions with the external valuers, which
assets, such as land and building and investment properties. Selection valuation techniques and inputs to use for individual assets.
criteria for external valuers include market knowledge, reputation,
independence and whether professional standards are maintained. For the purpose of fair value disclosures, the Group has determined
classes of assets on the basis of the nature, characteristics and risks of the
asset and the level of the fair value hierarchy as explained above.
12.1 Fair value measurement hierarchy - Group

The Group held the following financial instruments carried at fair value in the Statement of Financial Position:
Level 1 Level 2 Level 3 Total

As at 31 March 2021 2020 2021 2020 2021 2020 2021 2020
In LKR ‘000s
FINANCIAL ASSETS
Non-listed equity - - 280 280 147,346 144,088 147,626 144,368
investments
Listed equity investments 4,050,765 104,839 86 2,870,071 - - 4,050,851 2,974,910
Quoted debt instruments 7,751,585 8,184,761 289,214 176,639 - - 8,040,799 8,361,400
Unquoted debt instruments - - 21,119 10,549 - - 21,119 10,549
Interest rate swap - - 729,316 - - - 729,316 -
Total 11,802,350 8,289,600 1,040,015 3,057,539 147,346 144,088 12,989,711 11,491,227
NON FINANCIAL ASSETS
Assets measured at fair Note

value
Land and buildings 22.1 - - - - 60,549,380 60,349,598 60,549,380 60,349,598
Buildings on leasehold land 22.1 - - - - 30,092,912 26,834,918 30,092,912 26,834,918
Investment property 24 - - - - 14,754,571 15,007,996 14,754,571 15,007,996
Total - - - - 105,396,863 102,192,512 105,396,863 102,192,512
In determining the fair value, highest and best use of the property has Financial assets at fair value through Profit and loss
been considered including the current condition of the properties, There may be an increase in the amount of subjectivity involved in fair
future usability and associated redevelopment requirements. Also, the value measurements, and as such, a greater use of unobservable inputs will
valuers have made reference to market evidence of transaction prices for be required because relevant observable inputs are no longer available.
similar properties, with appropriate adjustments for size and location. The This will have a direct impact to the policyholder profit or loss where
appraised fair values are rounded within the range of values. diversification of the portfolio with the unaffected and growing industries
will mitigate the risk.
All the other financial instruments were properly categorized and during
the period were not materially different from the transaction prices at the The Colombo Stock Exchange re-commenced trading in May 2020 and by
date of initial recognition. The fair value changes on financial instruments 31 March 2021, investor sentiment has improved significantly, providing
in Level 3 category was properly recorded in the statement of other an active market for price discovery. Therefore, the fair value of the equity
comprehensive income Fair valuation was done as of 31 March 2021. portfolio as of 31 March 2021 was determined based on the closing prices
available as of 31 March 2021.
12.2 Fair value measurement hierarchy - Company

FINANCIAL ASSETS Level 2 Level 3
As at 31 March 2021 2020 2021 2020
In LKR ‘000s
Non-listed equity investments - - 92,346 89,049

Interest rate swap 729,316 - - -
729,316 - 92,346 89,049
225
12. Fair value measurement and related fair value disclosures (Contd.)
12.3 Reconciliation of fair value measurements of level 3 financial instruments
The Group and Company carries unquoted equity shares are classified as Level 3 within the fair value hierarchy. A reconciliation of the beginning and
closing balances including movements is summarised below:
GROUP COMPANY
In LKR ‘000s Fair Value through other
As at 1 April 2020 144,088 89,049

Remeasurement recognised in OCI 3,258 3,297
As at 31 March 2021 147,346 92,346
Fair valuation done as at 31 March 2021 for all unquoted equity shares are classified as Level 3 within the fair value hierarchy using fair valuation
methodology. Fair value would not significantly vary if one or more of the inputs were changed.
13. Financial instruments and related policies Debt instruments

Accounting policy Financial assets at amortised cost
Financial instruments — Initial recognition and subsequent Assets that are held for collection of contractual cash flows where
measurement those cash flows represent solely payments of principal and interest
Initial recognition and measurement are measured at amortised cost. The Group measures financial assets at
Financial assets within the scope of SLFRS 9 are classified as amortised amortised cost if both of the following conditions are met:
cost, fair value through other comprehensive income (OCI), and fair
• The financial asset is held within a business model with the objective
value through profit or loss.
to hold financial assets in order to collect contractual cash flows and
The classification of financial assets at initial recognition depends on the • The contractual terms of the financial asset give rise on specified dates
financial asset’s contractual cash flow characteristics and the Group’s to cash flows that are solely payments of principal and interest on the
business model for managing them. This assessment is referred to as the principal amount outstanding.
SPPI test and is performed at an instrument level. The business model
determines whether cash flows will result from collecting contractual Financial assets at amortised cost are subsequently measured using the
cash flows, selling the financial assets, or both. With the exception of effective interest (EIR) method and are subject to impairment. Gains and
trade receivables that do not contain a significant financing component losses are recognised in profit or loss when the asset is derecognised,
or for which the Group has applied the practical expedient are measured modified or impaired.
at the transaction price.
The Group’s financial assets at amortised cost includes trade receivables
At initial recognition, the Group measures a financial asset at its fair value and short term investments.
plus, in the case of a financial asset not at fair value through profit or loss
(FVPL), transaction costs that are directly attributable to the acquisition Financial assets at fair value through OCI
of the financial asset. Transaction costs of financial assets carried at FVPL Assets that are held for collection of contractual cash flows and for
are expensed in profit or loss. selling the financial assets, where the assets’ cash flows represent solely
payments of principal and interest, are measured at FVOCI. The Group
The Group’s financial assets include cash and short-term deposits, measures debt instruments at fair value through OCI if both of the
trade and other receivables, loans and other receivables, quoted and following conditions are met:
unquoted financial instruments and derivative financial instruments.
• The financial asset is held within a business model with the objective
of both holding to collect contractual cash flows and selling and;
Subsequent measurement
For purposes of subsequent measurement, financial assets are classified • The contractual terms of the financial asset give rise on specified dates
in four categories to cash flows that are solely payments of principal and interest on the
principal amount outstanding.
• Financial assets at amortised cost
Financial assets at fair value through OCI with recycling of cumulative

• Movements in the carrying amount are taken through OCI, except for
gains and losses the recognition of impairment gains or losses, interest income and
foreign exchange gains and losses which are recognised in profit or
Financial assets designated at fair value through OCI with no recycling
•
loss. When the financial asset is derecognised, the cumulative gain or
of cumulative gains and losses upon derecognition
loss previously recognised in OCI is reclassified from equity to profit or
Financial assets at fair value through profit or loss
• loss and recognised in other gains/(losses). Interest income from these
financial assets is included in finance income using the effective interest

rate method. Foreign exchange gains and losses are presented in other Impairment of financial assets
gains/(losses) and impairment expenses are presented as separate line From 31 March 2021, the Group assesses on a forward looking basis
item in the income statement. the expected credit losses associated with its debt instruments carried
at amortised cost and FVOCI. The impairment methodology applied
Equity Instruments depends on whether there has been a significant increase in credit risk.
Financial assets designated at fair value through OCI
Upon initial recognition, the Group can elect to classify irrevocably its For trade receivables, the Group applies the simplified approach
equity investments as financial assets at fair value through OCI when permitted by SLFRS 9, which requires expected lifetime losses to be
they meet the definition of equity under LKAS 32 Financial Instruments: recognised from initial recognition of the receivables. The Group has
Presentation and are not held for trading. The classification is determined established a provision matrix that is based on its historical credit loss
on an instrument-by-instrument basis. experience, adjusted for forward-looking factors specific to the debtors
and the economic environment.
Gains and losses on these financial assets are never recycled to profit
or loss. Dividends are recognised as other income in the statement of Financial Liabilities
profit or loss when the right of payment has been established, except Initial recognition and measurement
when the Group benefits from such proceeds as a recovery of part of the Financial liabilities are classified, at initial recognition, as financial
cost of the financial asset, in which case, such gains are recorded in OCI. liabilities at fair value through profit or loss, loans and borrowings,
Equity instruments designated at fair value through OCI are not subject payables, or as derivatives designated as hedging instruments in an
to impairment assessment. effective hedge, as appropriate.
The Group elected to classify irrevocably its non-listed equity All financial liabilities are recognised initially at fair value and, in the
investments under this category. case of loans and borrowings and payables, net of directly attributable
transaction costs.
Financial assets at fair value through profit or loss
The Group’s financial liabilities include trade and other payables, loans
Financial assets at fair value through profit or loss include financial assets
and borrowings including bank overdrafts, and derivative financial
held for trading, financial assets designated upon initial recognition at
instruments.
fair value through profit or loss, or financial assets mandatorily required
to be measured at fair value. Financial assets are classified as held for Subsequent measurement
trading if they are acquired for the purpose of selling or repurchasing in The measurement of financial liabilities depends on their classification,
the near term. Derivatives, including separated embedded derivatives, as described below:
are also classified as held for trading unless they are designated as
effective hedging instruments. Financial assets with cash flows that are Financial liabilities at fair value through profit or loss
not solely payments of principal and interest are classified and measured Financial liabilities at fair value through profit or loss include financial
at fair value through profit or loss, irrespective of the business model. liabilities held for trading and financial liabilities designated upon initial
Notwithstanding the criteria for debt instruments to be classified at recognition as at fair value through profit or loss.
amortised cost or at fair value through OCI, as described above, debt
instruments may be designated at fair value through profit or loss on Financial liabilities are classified as held for trading if they are incurred for
initial recognition if doing so eliminates, or significantly reduces, an the purpose of repurchasing in the near term. This category also includes
accounting mismatch. derivative financial instruments entered into by the Group that are not
designated as hedging instruments in hedge relationships as defined by
Financial assets at fair value through profit or loss are carried in the SLFRS 9. Separated embedded derivatives are also classified as held for
statement of financial position at fair value with net changes in fair value trading unless they are designated as effective hedging instruments.
recognised in the statement of profit or loss.
Gains or losses on liabilities held for trading are recognised in the Income
This category includes derivative instruments and listed equity statement.
investments which the Group had not irrevocably elected to classify at
fair value through OCI. Dividends on listed equity investments are also Loans and borrowings
recognised as finance income in the statement of profit or loss when the This is the category most relevant to the Group. After initial recognition,
right of payment has been established. interest-bearing loans and borrowings are subsequently measured at
amortised cost using the EIR method. Gains and losses are recognised in
Dividends received from equity instruments have been disclosed in note profit or loss when the liabilities are derecognised as well as through the
no 17 (finance income expense note). EIR amortisation process.
Financial assets - derecognition Amortised cost is calculated by taking into account any discount or
Financial assets are derecognised when the rights to receive cash premium on acquisition and fees or costs that are an integral part of the
flows from the financial assets have expired or have been transferred EIR. The EIR amortisation is included as finance costs in the statement of
and the Group has transferred substantially all the risks and rewards of profit or loss.
ownership.
227
13. Financial instruments and related policies (Contd.) Offsetting of financial instruments
Derecognition Financial assets and financial liabilities are offset and the net amount is
A financial liability is derecognised when the obligation under the reported in the consolidated statement of financial position if there is a
liability is discharged or cancelled or expires. When an existing currently enforceable legal right to offset the recognised amounts and
financial liability is replaced by another from the same lender on there is an intention to settle on a net basis, to realise the assets and
substantially different terms, or the terms of an existing liability are settle the liabilities simultaneously.
substantially modified, such an exchange or modification is treated as
the derecognition of the original liability and the recognition of a new
liability. The difference in the respective carrying amounts is recognised
in the Income statement.
13.1 Financial assets and liabilities by categories in accordance with SLFRS 9 - Group
Financial assets at Financial assets at fair value
amortised cost through OCI
As at 31 March 2021 2020 2021 2020
In LKR ‘000s
Financial instruments in non-current assets / non-current liabilities

Non-current financial assets/liabilities 54,880,163 32,833,447 7,577,462 7,105,176
Interest-bearing loans and borrowings - - - -
Leases liabilities - - - -
Financial instruments in current assets / current liabilities
Trade and other receivables / payables 17,456,698 12,186,327 - -
Amounts due from / due to related parties 123,553 389,766 - -
Short term investments / Short term borrowings 61,232,588 34,211,765 321,874 1,063,001
Cash in hand and at bank 19,432,579 13,333,743 - -
Leases liabilities - - - -
Other current financial liabilities - - - -
Bank overdrafts - - - -
Total 153,125,581 92,955,048 7,899,336 8,168,177
13.2 Financial assets and liabilities by categories in accordance with SLFRS 9 - Company
Financial assets at Financial assets at fair value
amortised cost through OCI
As at 31 March 2021 2020 2021 2020
In LKR ‘000s
Financial instruments in non-current assets/non-current liabilities

Non-current financial assets 17,518,775 195,929 92,346 89,049
Financial instruments in current assets/current liabilities

Trade and other receivables / payables 114,780 125,451 - -
Amounts due from / due to related parties 1,465,816 681,617 - -
Short term investments / Short term borrowings 51,591,037 27,372,003 - -
Cash in hand and at bank 305,373 176,662 - -
Bank overdrafts - - - -
Total 70,995,781 28,551,662 92,346 89,049

Derivative financial instruments and hedge accounting - Initial For the purpose of hedge accounting, hedges are classified as:
recognition and subsequent measurement
• Fair value hedges when hedging the exposure to changes in the
The Group uses derivative financial instruments, such as forward
fair value of a recognised asset or liability or an unrecognised firm
currency contracts, interest rate swaps and forward commodity
commitment
contracts, to hedge its foreign currency risks, interest rate risks and
commodity price risks, respectively. Such derivative financial instruments • Cash flow hedges when hedging the exposure to variability in cash
are initially recognised at fair value on the date on which a derivative flows that is either attributable to a particular risk associated with a
contract is entered into and are subsequently remeasured at fair value. recognised asset or liability or a highly probable forecast transaction or
Derivatives are carried as financial assets when the fair value is positive the foreign currency risk in an unrecognised firm commitment
and as financial liabilities when the fair value is negative.
• Hedges of a net investment in a foreign operation.
Financial assets at fair value Derivative financial Total Financial liabilities measured
through profit or loss instruments at amortised cost/fair value
2021 2020 2021 2020 2021 2020 2021 2020
132,178 139,846 - - 62,589,803 40,078,469 3,660,952 3,619,863

- - - - - - 118,965,640 50,925,346
- - - - - - 24,234,968 19,910,124
- - - - 17,456,698 12,186,327 35,287,700 23,881,479

- - - - 123,553 389,766 1,385 2,073
7,708,299 3,183,204 - - 69,262,761 38,457,970 6,903,737 5,803,771
- - - - 19,432,579 13,333,743 - -
- - - - - - 9,507,473 5,206,020
- - - - - 1,472,297 1,382,662
- - - - - - 2,991,093 -
- - - - - - 11,820,179 17,679,471
7,840,477 3,323,050 - - 168,865,394 104,446,275 221,749,164 128,410,809
Total Financial liabilities measured

at amortised
2021 2020 2021 2020
17,611,121 284,978 - -
- - 44,179,490 289,705
114,780 125,451 372,711 423,393

1,465,816 681,617 13,181 777
51,591,037 27,372,003 - -
305,373 176,662 - -
- - 3,007,368 316,042
- - 9,783 1,417,148
71,088,127 28,640,711 47,582,533 2,447,065
229
13. Financial instruments and related policies (Contd.)

13.2 Financial assets and liabilities by categories in accordance with SLFRS 9 - Company
The management assessed that, cash and short-term deposits, trade The fair value of unquoted instruments, loans from banks and other
receivables, trade payables, bank overdrafts and other current financial financial liabilities, obligations under finance leases, as well as non-
liabilities approximate their carrying amounts largely due to the short- current financial liabilities are estimated by discounting future cash flows
term maturities of these instruments. using rates currently available for debt on similar terms, credit risk and
remaining maturities.
Fair value is the price that would be received to sell an asset or paid to
transfer a liability in an orderly transaction between market participants Fair value of the unquoted ordinary shares has been estimated using a
at the measurement date. Discounted Cash Flow (DCF) model. The valuation requires management
to make certain assumptions about the model inputs, including forecast
The following methods and assumptions were used to estimate
cash flows, the discount rate, credit risk and volatility. The probabilities
the fair values:
of the various estimates within the range can be reasonably assessed
Fair value of quoted equities, debentures and bonds is based on price and are used in management’s estimate of fair value for these unquoted
quotations in an active market at the reporting date equity investments.
13.3 Derivative financial instruments

GROUP COMPANY
Contract notional Fair value Contract notional Fair value
amount In USD ‘000s In LKR ‘000s amount In USD ‘000s In LKR ‘000s
As at 31 March 2021 2020 2021 2020 2021 2020 2021 2020
Cash-flow hedges
Interest rate swap - Derivative Liability 129,500 129,500 (413,466) (544,645) - - - -

Interest rate swap - Derivative Asset 100,000 - 729,316 - 100,000 - 729,316 -
Accounting judgements, estimates and assumptions Where this is not feasible, a degree of judgement is required in
Fair value of financial instruments establishing fair values. The judgements include considerations of inputs
Where the fair value of financial assets and financial liabilities recorded such as liquidity risk, credit risk and volatility.
in the statement of financial position cannot be derived from active
markets, their fair value is determined using valuation techniques
including the discounted cash flow model. The inputs to these models
are taken from observable markets where possible.

Notes to the Income Statement, Statement of Comprehensive Services transferred over time
Income and Statement of Financial Position Under SLFRS 15, the Group determines, at contract inception, whether it
14. Revenue satisfies the performance obligation over time or at a point in time. For
Accounting policy each performance obligation satisfied over time, the Group recognises
14.1 Total revenue the revenue over time by measuring the progress towards complete
14.1.1 Revenue from contract with customers satisfaction of that performance obligation.
Revenue from contracts with customers is recognised when control of
the goods or services is transferred to the customer at an amount that 14.1.2 Revenue from insurance contracts
reflects the consideration to which the Group expects to be entitled in Revenue from insurance contracts comprise of gross written premiums
exchange for those goods or services. net of premium ceded to reinsurers.
Goods transferred at a point in time 14.2 Disaggregation of revenue

Under SLFRS 15, revenue is recognised upon satisfaction of a The Group presented disaggregated revenue with Group’s reportable
performance obligation. The revenue recognition occurs at a point in segments based on timing of revenue recognition and geographical
time when control of the asset is transferred to the customer, generally, region in the operating segment information section.
on delivery of the goods.
GROUP COMPANY
In LKR ‘000s
Timing of revenue recognition

Goods transferred at a point in time 105,427,158 106,372,880 - -
Services transferred over time 9,027,325 21,461,944 1,637,063 1,462,190
Total revenue from contracts with customers 14.1.1 114,454,483 127,834,824 1,637,063 1,462,190
Revenue from insurance contracts 14.1.2 13,221,167 11,120,928 - -
Total revenue 127,675,650 138,955,752 1,637,063 1,462,190
14.3 Reconciliation of revenue Contract liabilities

Reconciliation between Revenue from contracts with customers Contract liabilities are the Group's obligation to transfer goods or
and revenue for each reportable segment has been provided in the services to a customer for which the Group has received consideration
operating segment information section. (or the amount is due) from the customer. Contract liabilities include
long-term advances received to deliver goods and services, short-term
14.4 Contract balances advances received to render certain services as well as transaction price
Contract assets allocated to unexpired service warranties, and loyalty points not yet
Contract assets are the Group’s right to consideration in exchange for redeemed.
goods or services that the Group has transferred to a customer, with
rights that are conditional on some criteria other than the passage of
time. Upon satisfaction of the conditions, the amounts recognised as
contract assets are reclassified to trade receivables.
Contract balances Performance obligations

satisfied
As at / for the year ended 31 March Note 2021 2020 2021 2020
In LKR ‘000s
Contract assets - - 194 891

Contract liabilities
Other non current liabilities 40 19,386,170 9,407,028 20,600 19,327
Trade and other payables 41 112,665 72,868 219,701 579,775
Other current liabilities 43 758,085 877,378 783 1,819
20,256,920 10,357,274 241,278 601,812
231
14. Revenue (Contd.) In providing destination management services, the entity acts as the
principal. Customer receives and consumes the benefits of the entity's
14.5 Performance obligations and significant judgements
performance, as and when the service is performed. Therefore, revenue
The Group’s performance obligations and significant judgements are
is recognised at gross over the period, based on the output method.
summarised below:
The timing and the amount of cashflow will vary according to the
Transportation agreements.
This operating segment provides an array of transportation related
services, which primarily include a marine bunkering business, shipping, Transaction price shall comprise of supplier fee and company mark-up,
logistics and air transportation multinationals as well as travel and airline summing up to be the Gross Service fee. The advance payments are
services. In providing airline services, net revenue is recognised at a point recognised as a liability. Upon provision of the services, the liability is set
in time upon the sale of tickets as the entity is deemed as the agent. off and revenue is recognised over the period.
Total transaction price is comprised of cost and commission which is
equal to the total ticketing service fee. Property
Property segment concentrates primarily on property development,
In providing Marine Services, the principal activity of the entity is to renting of office, retail space and management of the Group’s real estate.
supply bunker services to their customers, in exchange for a bunker
fee. The performance obligation can be termed as bunkering services. At inception of the contract, the entity determines whether it satisfies
Revenue is recognised at a point in time, upon supply of the bunker to the performance obligation over time or at a point in time. Timing and
the vessels. Transaction price shall comprise of cost and mark up which amount of cashflow will be determined according to the agreement.
is equal to total bunkering fee.
Consumer Foods Financial Services

Consumer Foods segment focuses on manufacturing of a wide range Financial Services provides a complete range of financial solutions
of beverages, frozen confectionary, processed meat and dairy products. including commercial banking, insurance, stock broking, debt trading,
Revenue is recognised at the point in time when the control of the asset fund management and leasing. The services under one contract can be
is transferred to the customer, which is generally upon delivery of the identified as one performance obligation.
goods. Revenue is measured based on actual sales, and therefore the
output method is used for revenue recognition. Entity determines at contract inception whether it satisfies the
performance obligation over time or at a point in time. For each
Retail performance obligation satisfied overtime, the entity recognises the
The Retail segment focuses on modern organised retailing through revenue over time by measuring the progress towards complete
a chain of supermarkets. The office automation business comprises satisfaction of that performance obligation. The output method will
of distribution of printers, copiers, smart phones and other office provide a faithful depiction in recognising revenue.
automation equipment.
Others
Revenue is recognised upon satisfaction of a performance obligation. Others represents companies in the Plantation Industry, Information
The revenue recognition occurs at a point in time when control of the Technology, Management and Investments companies. The main
asset is transferred to the customer, which is generally upon delivery streams of revenue; Management fees, BPO service fees and Consultancy
of the goods. The output method will provide a faithful depiction in fees, are recognised over a period of time, depending on service level
recognising revenue. agreements.
Customers who purchase from outlets may enter the entity’s customer Some contracts include multiple deliverables. Where the contracts
loyalty programme and earn points that are redeemable against future include multiple performance obligations, the transaction price will
purchases of the entity’s products. The entity will allocate a portion be allocated to each performance obligation based on the stand-
of the transaction price to the loyalty programme based on relative alone selling prices. Where these are not directly observable, they are
standalone selling price. estimated based on expected cost plus margin.
Leisure Remaining performance obligations

Leisure segment comprises of city hotels, resort hotels, as well as The Group applies the practical expedient and does not disclose the
destination management business. amount of the transaction price allocated to the remaining performance
obligations and an explanation of when the Group expects to recognise
The revenue for providing the services are usually recognised at or
that amount as revenue for the year ended 31 March 2021.
after the guests' departure, over the period of stay or at the point of
arrival of guests. The entity identifies the services under each contract
as one performance obligation. The revenue is accounted based on
the output method. Since revenue will be based on the final good or
service provided, the output method will provide a faithful depiction in
recognising revenue.

15. Dividend income

Accounting policy
Dividend
Dividend income is recognised when right to receive the payment is established.
COMPANY
In LKR ‘000s
Dividend income from investments in subsidiaries and equity accounted investees 8,346,260 6,367,610
16. Other operating income and other operating expenses Gains and losses arising from activities incidental to the main revenue
Accounting policy generating activities and those arising from a group of similar
Gains and losses transactions, which are not material are aggregated, reported and
Net gains and losses of a revenue nature arising from the disposal of presented on a net basis.
property, plant and equipment and other non-current assets, including
Any losses arising from guaranteed rentals are accounted for, in the
investments in subsidiaries, joint ventures and associates, are accounted
year of incurring the same. A provision is recognised if the projection
in the income statement, after deducting from the proceeds on disposal,
indicates a loss.
the carrying amount of such assets and the related selling expenses.
Other income and expenses

Other income and expenses are recognised on an accrual basis.
16.1 Other operating income

GROUP COMPANY
For the year ended 31 March 2021 2020 2021 2020
In LKR '000s
Promotional income and commission fee 1,373,842 1,610,234 - -

Exchange gains 267,100 25,178 - -
Profit on sale of property, plant and equipment - - - 1,646
Profit on sale of non current investments - - - 2,008
Write back of dealer deposits 17,761 10,850 - -
Sundry income 967,841 595,489 40,610 42,083
2,626,544 2,241,751 40,610 45,737
16.2 Other operating expenses

GROUP COMPANY
In LKR '000s
Nation building tax - 916,107 - 20,324

Loss on sale of property, plant and equipment and intangible assets 6,005 97,007 - -
Impairment losses on non financial assets 69,660 1,108 - -
Heat, light and power 472,037 648,780 - -
Other overheads 766,707 1,209,906 21,473 5,615
1,314,409 2,872,908 21,473 25,939
233
17. Net finance income Finance costs

Accounting policy Finance costs comprise interest expense on borrowings, unwinding of
Finance income the discount on provisions, losses on disposal of fair value through OCI
Finance income comprises of interest income on funds invested financial assets, fair value losses on financial assets at fair value through
dividend income, gains on the disposal of fair value through OCI profit or loss, impairment losses recognised on financial assets (other
financial assets, fair value gains on financial assets at fair value through than trade receivables) that are recognised in the income statement.
profit or loss, gains on the remeasurement to fair value of any pre-
existing interest in an acquiree that are recognised in the income Interest expense is recorded as it accrues using the effective interest
statement. rate (EIR), which is the rate that exactly discounts the estimated future
cash payments through the expected life of the financial instrument or
Interest income is recorded as it accrues using the effective interest a shorter period, where appropriate, to the net carrying amount of the
rate (EIR), which is the rate that exactly discounts the estimated future financial liability.
cash receipts through the expected life of the financial instrument or
a shorter period, where appropriate, to the net carrying amount of the Borrowing costs directly attributable to the acquisition, construction or
financial asset. Interest income is included in finance income in the production of an asset that necessarily takes a substantial period of time
income statement. to get ready for its intended use or sale are capitalised as part of the cost
of the respective assets. All other borrowing costs are expensed in the
period they occur. Borrowing costs consist of interest and other costs
that the Group incurs in connection with the borrowing of funds.
GROUP COMPANY
In LKR '000s
Net finance income

Finance income
Interest income 8,616,055 7,044,680 2,964,036 1,833,401
Dividend income on
Financial assets at fair value through profit or loss 136,895 181,795 - -
Financial assets at fair value through other comprehensive income 17,214 29,731 11,385 27,962
Fair value gains on financial assets at fair value through profit or loss 351,012 211,281 - -
Investment related direct expenses (74,362) (71,124) - -
Exchange gains 1,641,908 1,960,979 1,641,908 1,960,979
Total finance income 10,688,722 9,357,342 4,617,329 3,822,342
Finance cost
Interest expense on borrowings (2,891,345) (1,883,689) (1,244,941) (237,046)
Finance charge on lease liabilities (1,503,908) (1,220,822) - -
Realised loss on financial assets at fair value through profit or loss (273,953) (61,008) - -
Total finance cost (4,669,206) (3,165,519) (1,244,941) (237,046)
Net finance income 6,019,516 6,191,823 3,372,388 3,585,296

18. Profit before tax For the purpose of presentation of the income statement, the “function
Accounting policy of expenses” method has been adopted, on the basis that it presents
Expenditure recognition fairly the elements of the Company’s and Group’s performance.
Expenses are recognised in the income statement on the basis of a
direct association between the cost incurred and the earning of specific
items of income. All expenditure incurred in the running of the business
and in maintaining the property, plant and equipment in a state of
efficiency has been charged to the income statement.
GROUP COMPANY
In LKR '000s
Profit before tax

Profit before tax is stated after charging all expenses including the following;
Remuneration to executive directors 346,453 357,858 103,808 118,766
Remuneration to non executive directors 34,749 47,623 11,460 17,940
Costs of defined employee benefits
Defined benefit plan cost 438,382 430,500 21,709 23,173
Defined contribution plan cost - EPF and ETF 1,068,968 1,080,749 56,332 57,061
Other long term employee benefits cost 213,027 175,236 44,043 42,753
Staff expenses 13,621,362 13,397,240 476,165 553,433
Share based payments 225,007 328,425 66,035 87,085
Auditors’ remuneration
Audit 49,352 48,846 9,586 6,966
Non-audit 6,202 4,676 2,520 2,756
Depreciation of property, plant and equipment 4,725,534 4,185,820 42,629 33,532
Amortisation of intangible assets 641,563 502,844 30,631 24,687
Amortisation of right of use assets 2,619,179 2,265,955 - -
Impairment losses 69,660 1,108 - -
Loss on sale of property, plant and equipment and intangible assets 6,005 97,007 - (1,646)
Donations 7,074 4,872 5,000 3,505
235
19. Earnings per share by dividing the profit attributable to ordinary equity holders of the
parent (after adjusting for outstanding share options) by the weighted
Accounting policy average number of ordinary shares outstanding during the year plus
Basic EPS is calculated by dividing the profit for the year attributable to the weighted average number of ordinary shares that would be issued
ordinary equity holders of the parent by the weighted average number on conversion of all the dilutive potential ordinary shares into ordinary
of ordinary shares outstanding during the year. Diluted EPS is calculated shares.
19.1 Basic earnings per share

GROUP
For the year ended 31 March Note 2021 2020
Profit attributable to equity holders of the parent 4,772,100 9,413,788

Weighted average number of ordinary shares 19.3 1,318,805 1,318,217
Basic earnings per share 3.62 7.14
19.2 Diluted earnings per share

Profit attributable to equity holders of the parent 4,772,100 9,413,788
Adjusted weighted average number of ordinary shares 19.3 1,318,805 1,318,891
Diluted earnings per share 3.62 7.14
19.3 Amount used as denominator

GROUP
Number of shares
In '000s
Ordinary shares at the beginning of the year 1,318,551 1,318,173

Effect of share options exercised 254 44
Weighted average number of ordinary shares in issue before dilution 1,318,805 1,318,217
Effects of dilution from:
Share option scheme - 674
Adjusted weighted average number of ordinary shares 1,318,805 1,318,891
20. Dividend per share

COMPANY
LKR In LKR ‘000s LKR In LKR ‘000s
Equity dividend on ordinary shares declared and paid during the year
Final dividend (Previous years’ final dividend paid in the current year) - - 1.00 1,318,173
Interim dividends 1.50 1,978,317 2.50 3,295,960
Total dividend 1.50 1,978,317 3.50 4,614,133

21. Taxes • In respect of deducible temporary differences associated with

Accounting policy investments in subsidiaries, associates and interests in joint ventures,
Current tax deferred tax assets are recognised only to the extent that it is probable
Current tax assets and liabilities for the current and prior periods are that the temporary differences will reverse in the foreseeable future
measured at the amount expected to be recovered from or paid to and taxable profit will be available against which the temporary
the taxation authorities. The tax rates and tax laws used to compute differences can be utilised.
the amount are those that are enacted or substantively enacted, at the
reporting date in the countries where the Group operates and generates The carrying amount of deferred tax assets is reviewed at each
taxable income. reporting date and reduced to the extent that it is no longer probable
that sufficient taxable profit will be available to allow all or part of the
Current income tax relating to items recognised directly in equity is deferred tax asset to be utilised. Unrecognised deferred tax assets are
recognised in equity and for items recognised in other comprehensive reassessed at each reporting date and are recognised to the extent that
income shall be recognised in other comprehensive income and not in it has become probable that future taxable profit will allow the deferred
the income statement. Management periodically evaluates positions tax asset to be recovered.
taken in the tax returns with respect to situations in which applicable
tax regulations are subject to interpretation and establishes provisions Deferred tax assets and liabilities are measured at tax rates that are
where appropriate. expected to apply to the year when the asset is realised or liability is
settled, based on the tax rates and tax laws that have been enacted or
Management has used its judgment on the application of tax laws substantively enacted as at the reporting date.
including transfer pricing regulations involving identification of
Deferred tax relating to items recognised outside the income statement
associated undertakings, estimation of the respective arm’s length prices
is recognised outside the income statement. Deferred tax items are
and selection of appropriate pricing mechanisms.
recognised in correlation to the underlying transaction either in other
comprehensive income or directly in equity.
The Group has complied with the arm’s length principles relating to
transfer pricing as prescribed in the Inland Revenue Act.
Deferred tax assets and deferred tax liabilities are offset, if a legally
enforceable right exists to set off current tax assets against current tax
Deferred tax
liabilities and when the deferred taxes relate to the same taxable entity
Deferred tax is provided using the liability method on temporary
and the same taxation authority.
differences at the reporting date between the tax bases of assets and
liabilities and their carrying amounts for financial reporting purposes.
No deferred tax asset or liability has been recognised in the companies
which are enjoying the Board of Investment (BOI) tax holiday period, if
Deferred tax liabilities are recognised for all taxable temporary
there are no qualifying assets or liabilities beyond the tax holiday period.
differences, except:
Where the deferred tax liability arising from the initial recognition of
•
Sales tax
goodwill or of an asset or liability in a transaction that is not a business Revenues, expenses and assets are recognised net of the amount of sales
combination and, at the time of the transaction, affects neither the tax except:
accounting profit nor the taxable profit or loss; and
• Where the sales tax incurred on the purchase of an asset or service is
In respect of taxable temporary differences associated with
•
not recoverable from the taxation authority, in which case the sales
investments in subsidiaries, associates and interests in joint ventures, tax is recognised as part of the cost of acquisition of the asset or as
where the timing of the reversal of the temporary differences can be part of the expense item as applicable; and
controlled and it is probable that the temporary differences will not
reverse in the foreseeable future. • Where receivables and payables are stated with the amount of sales
tax included.
Deferred tax assets are recognised for all deductible temporary differences,
and unused tax credits and tax losses carried forward, to the extent The net amount of sales tax recoverable from, or payable to, the taxation
that it is probable that taxable profit will be available against which the authority is included as part of receivables or payables in the statement
deductible temporary differences and the unused tax credits and tax of financial position.
losses carried forward can be utilised except:
Where the deferred income tax assets relating to the deductible

•
temporary difference arises from the initial recognition of an asset or

liability in a transaction that is not a business combination and, at the
time of the transaction, affects neither the accounting profit nor taxable
profit or loss; and
237
21. Taxes (Contd.)

21.1 Tax expense
GROUP COMPANY
In LKR '000s
Income statement
Current tax charge 21.5 2,169,340 1,878,025 801,201 614,311
(Over)/Under provision of current tax of previous years (46,189) (5,110) - -
Irrecoverable economic service charge 21.7 163,682 4,682 - -
Withholding tax on inter company dividends and other taxes - 122,582 - -
Deferred tax charge/(reversal)
Relating to origination and reversal of temporary differences 21.2 (792,558) 662,084 - -
21.6 1,494,275 2,662,263 801,201 614,311

Deferred tax charge/(reversal)
Relating to origination and reversal of temporary differences 21.2 135,306 313,423 - -
135,306 313,423 - -
21.2 Deferred tax expense

GROUP
In LKR '000s
Income statement
Deferred tax expense arising from;
Accelerated depreciation for tax purposes 31,487 (16,861)
Revaluation of investment property to fair value (212,179) 116,562
Retirement benefit obligations 71,433 (35,277)
Benefit arising from tax losses (626,830) 575,652
Others (56,469) 22,008
Deferred tax charged/(reversal) directly to Income Statement (792,558) 662,084

Deferred tax expense arising from;
Actuarial losses on defined benefit obligations (19,781) 16,623
Revaluation of land and building to fair value 155,087 277,980
Net gain/loss on financial assets at fair value through OCI - 18,820
Deferred tax charged/(reversal) directly to OCI 135,306 313,423
Temporary differences associated with the undistributed reserves in As the Bill has been Gazetted and also printed by order of Parliament
subsidiaries for which a deferred tax liability has not been recognised, as of the reporting date, the Group's management, having applied
amounts to LKR. 2,880 Mn (2020 - LKR. 3,100 Mn). The deferred tax effect significant judgement, have concluded the provisions of the Inland
on undistributed reserves of subsidiaries has not been recognised since Revenue (Amendment) Bill to be substantially enacted, and have relied
the parent can control the timing of the reversal of these temporary upon the income tax rates specified therein to calculate the income tax
differences. liability and deferred tax provision for the 2020/21 financial year of the
Group.
The Inland Revenue (Amendment) Bill, to amend the Inland Revenue
Act, No. 24 of 2017, incorporating announcements implemented by the
Inland Revenue Circular Nos. PN/IT/2020-03 (Revised) and PN/IT/2021-01
was Gazetted on 18 March 2021.

21.3 Income tax liabilities

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
At the beginning of the year 1,747,597 1,504,819 389,510 225,587

Charge for the year 1,880,815 1,821,725 801,201 614,311
Payments and set off against refunds (1,640,242) (1,578,947) (473,682) (450,388)
At the end of the year 1,988,170 1,747,597 717,029 389,510
21.4 Deferred tax

GROUP
ASSETS LIABILITIES
As at 31 March 2021 2020 2021 2020
In LKR ‘000s
At the beginning of the year 902,382 1,252,978 8,294,955 7,756,673

Charge and release 136,159 (368,492) (574,844) 607,015
Transfers / exchange translation adjustments 50,486 17,896 - (68,733)
At the end of the year 1,089,027 902,382 7,720,111 8,294,955
The closing deferred tax asset and liability balances relate to the following;
Revaluation of land and building to fair value (24,215) (24,646) 4,684,580 4,927,392
Revaluation of investment property to fair value 8,735 (2,587) 876,082 338,989
Accelerated depreciation for tax purposes 172,231 295,829 2,625,177 2,935,088
Employee benefit liability 35,783 39,104 (553,452) (276,732)
Losses available for offset against future taxable income 971,047 679,832 (313,715) (125,756)
Net gain/loss on fair value through OCI (35,956) (54,779) - -
Others (38,598) (30,371) 401,439 495,974
1,089,027 902,382 7,720,111 8,294,955
A deferred tax liability for the Group amounting to LKR. 490 Mn (2020 arising between the actual results and the assumptions made, or future
– LKR. 490 Mn) has been recognised based on the impact of declared changes to such assumptions, could necessitate future adjustments to
dividends of subsidiaries and the Group’s portion of distributable tax income and expense already recorded. Where the final tax outcome
reserves of equity accounted investees. of such matters is different from the amounts that were initially recorded,
such differences will impact the income and deferred tax amounts in the
Accounting judgements, estimates and assumptions period in which the determination is made.
The Group is subject to income tax and other taxes including VAT.
Significant judgement was required to determine the total provision for The Group has tax contingent amounting to LKR. 1,999 Mn (2020
current, deferred and other taxes due to uncertainties that exist with – LKR. 2,055 Mn). These have been arrived at after discussing with
respect to the interpretation of the applicability of tax law at the time of independent legal and tax experts and based on information available.
the preparation of these financial statements. All assumptions are revisited as of the reporting date.
Uncertainties also exist with respect to the interpretation of complex tax

regulations and the amount and timing of future taxable income.
Given the wide range of business relationships and the long-term

nature and complexity of existing contractual agreements, differences
239
21. Taxes (Contd.)

21.5 Reconciliation between current tax charge and the accounting profit
GROUP COMPANY
In LKR '000s

Dividend income from Group companies 9,342,572 7,907,867 - -
Share of results of equity accounted investees (net of tax) (4,158,793) (4,466,457) - -
Other consolidation adjustments 7,965 426,233 - -
Profit after adjustment 10,636,910 16,270,701 11,367,088 9,253,851
Exempt profits (2,385,008) (492,229) (2,887,711) -
Income not liable for income tax (1,573,563) (996,950) (1,568,812) (376,105)
Resident dividend (4,430,382) (3,652,657) (1,711,746) (3,187,351)
Adjusted accounting profit chargeable to income taxes 2,247,957 11,128,865 5,198,819 5,690,395
Disallowable expenses 12,349,659 9,363,417 1,215,376 575,613
Allowable expenses (11,977,525) (8,717,930) (252,858) (2,446,085)
Utilisation of tax losses (2,657,979) (2,822,950) - -
Current year tax losses not utilised 7,379,636 727,609 - -
Qualifying payment deductions (909) (4,837) (15,852) -
Taxable income 7,730,839 9,674,174 6,145,485 3,819,923
Income tax charged at:

Standard rate of 603,116 923,000 - 165,160
Other concessionary rates 1,566,224 955,025 801,201 449,151
Current tax charge 2,169,340 1,878,025 801,201 614,311
21.6 Reconciliation between tax expense and the product of accounting profit
GROUP COMPANY
In LKR '000s
Adjusted accounting profit chargeable to income taxes 2,247,957 11,128,865 5,198,819 5,690,395
Tax effect on chargeable profits 1,329,595 2,113,247 727,834 584,716

Tax effect on non deductible expenses 299,187 579,879 41,831 56,678
Tax effect on deductions claimed (408,463) (322,357) (2,219) (1,014)
Net tax effect of unrecognised deferred tax assets for the year (144,843) 22,397 33,755 (26,069)
Net tax effect of unrecognised deferred tax assets for prior years 13,106 162,255 - -
Under/(over) provision for previous years (46,189) (5,110) - -
Deferred tax due to carried forward tax losses 545,981 (43,891) - -
Deferred tax due to rate differentials (257,781) (1,421) - -
Other income based taxes:
Irrecoverable economic service charge 163,682 4,682 - -
Withholding tax on inter-company dividends - 122,582 - -
Deferred tax on withholding tax of affiliated companies dividends - 30,000 - -
Tax expense 1,494,275 2,662,263 801,201 614,311
Group tax expense is based on the taxable profit of individual companies within the Group. At present the tax laws of Sri Lanka do not provide for
Group taxation.

21.7 Economic Service Charge (ESC)

GROUP
In LKR '000s
Irrecoverable Economic Service Charge (ESC) 163,682 4,682

163,682 4,682
21.8 Tax losses carried forward

GROUP COMPANY
In LKR '000s
Tax losses brought forward 6,643,853 8,823,877 1,230,471 1,230,471

Adjustments on finalisation of liability (113,857) (163,390) - -
Tax losses arising during the year 7,430,517 806,316 - -
Utilisation of tax losses (2,657,979) (2,822,950) - -
11,302,534 6,643,853 1,230,471 1,230,471
The Group has tax losses amounting to LKR. 11,303 Mn (2020 - LKR. 6,644 Mn) that are available to offset against future taxable profits of the companies
in which the tax losses arose.
21.9 Applicable rates of income tax

The tax liability of resident companies are computed at the standard rate of 24% except for the following companies which enjoy full or partial
exemptions and concessions.
Company / Sector Basis Exemptions Period

or
concessions
Exemptions / concessions granted under the Inland Revenue Act

John Keells Properties Ja-Ela (Pvt) Ltd New undertaking engaged in construction of Exempt 9 years from 1st April 2015
commercial buildings
Saffron Aviation (Pvt) Ltd Domestic airline - do - 8 years from 1st year of profit or 2
years from operations
Sancity Hotels & Properties Ltd (Subsidiary of Construction and operation of a tourist hotel - do - 12 years from 1st year of profit or 2
Capitol Hotel Holdings (Pvt) Ltd) years from operations
John Keells Information Technology (Pvt) Ltd Information technology services - do - Open ended
John Keells International (Pvt) Ltd Exporting services - do - - do -
Infomate (Pvt) Ltd IT enabled services - do - - do -
Ceylon Cold Stores PLC Foreign sourced income - do - - do -
John Keells Office Automation (Pvt) Ltd Off shore business income - do - - do -
Tea Smallholder Factories PLC Agro Processing 14% - do -
Lanka Marine Services (Pvt) Ltd Qualified export profits - do - - do -
Leisure sector Promotion of tourism - do - - do -
Consumer Foods sector Export of goods - do - - do -
Mackinnons Mackenzie shipping (Pvt) Ltd Shipping agent - do - - do -
241
21. Taxes (Contd.)

21.9 Applicable rates of income tax (Contd.)
Company / Sector Basis Exemptions Period

or
concessions
Consumer Foods and Retail sector

Asian Hotels and Properties PLC Construction and operation of office, apartment 2% of 15 years from 1 April 2014
complex and a hotel turnover
Beruwala Holiday Resorts (Pvt) Ltd Construction and operation of a tourist hotel Exempt 8 years from 1 year of profit or 2
Trinco Holiday Resorts (Pvt) Ltd For upgrading and refurbishment of a hotel in - do - 10 years from 1st year of profit or 2
the Eastern province years from operations
Infomate (Pvt) Ltd IT enabled services 20% Concessionary rate of 20% until
closure of business
John Keells Logistics (Pvt) Ltd (Sites covered Warehousing - do - - do -
by the BOI agreement)
Waterfront Properties (Pvt) Ltd Integrated super luxury tourist resort Exempt 10 years from 1st year of profit or 3
Capital gains from sale of listed shares are exempted from chargeability to income tax. Income/profits from offshore dividends and interest are
exempt from income tax. Effective from 1 January 2020, exemption is available on interest income earned in foreign currency denominated accounts
opened with the approval of the Central Bank, gains and profits from services rendered in or outside Sri lanka to be utilised outside Sri Lanka where
the payments is received in foreign currency through a bank in Sri lanka and dividend received from another resident company is subject to income
tax at a concessionary rate of 14% and an exemption on dividend paid by a resident company to a member to the extent that dividend payment is
attributable to, or derived from, another dividend received by that resident.
21.10 Income tax rates of off-shore subsidiaries

Country of incorporation Company Rate
India John Keells Foods India (Pvt) Ltd 30.9%

Serene Holidays (Pvt) Ltd 25.0%
Mauritius John Keells BPO Holdings (Pvt) Ltd 3%(Effective)
John Keells BPO International (Pvt) Ltd 3%(Effective)
Republic of Maldives Fantasea World Investments (Pte) Ltd 15%
Tranquility (Pte) Ltd 15%
Travel Club (Pte) Ltd 15%
John Keells Maldivian Resorts (Pte) Ltd 15%
Mack Air Services Maldives (Pte) Ltd 15%
Singapore John Keells Singapore (Pte) Ltd 17% (Max)
22. Property , plant and equipment plant and equipment and borrowing costs for long-term construction
Accounting policy projects if the recognition criteria are met. When significant parts of
Basis of recognition plant and equipment are required to be replaced at intervals, the Group
Property, plant and equipment are recognised if it is probable that future derecognises the replaced part, and recognises the new part with its
economic benefits associated with the asset will flow to the Group and own associated useful life and depreciation. Likewise, when a major
the cost of the asset can be reliably measured. inspection is performed, its cost is recognised in the carrying amount of
the plant and equipment as a replacement if the recognition criteria are
Basis of measurement satisfied. All other repair and maintenance costs are recognised in the
Property, plant and equipment except for land and buildings are stated income statement as incurred.
at cost less accumulated depreciation and any accumulated impairment
loss. Such cost includes the cost of replacing component parts of the

Land and buildings are measured at fair value less accumulated Borrowing costs
depreciation on buildings and impairment charged subsequent to the Borrowing costs directly attributable to the acquisition, construction
date of the revaluation. or production of an asset that necessarily takes a substantial period of
time to get ready for its intended use or sale are capitalised as part of the
The carrying values of property, plant and equipment are reviewed for cost of the asset. All other borrowing costs are expensed in the period
impairment when events or changes in circumstances indicate that the in which they occur. Borrowing costs consist of interest and other costs
carrying value may not be recoverable. that an entity incurs in connection with the borrowing of funds.
Any revaluation surplus is recognised in other comprehensive income Impairment of property plant and equipment
and accumulated in equity under the asset revaluation reserve, except The Group assesses at each reporting date whether there is an indication
to the extent that it reverses a revaluation decrease of the same asset that an asset may be impaired. If any such indication exists, or when
previously recognised in the income statement, in which case the annual impairment testing for an asset is required, the Group makes
increase is recognised in the income statement. an estimate of the asset’s recoverable amount. An asset’s recoverable
A revaluation deficit is recognised in the income statement, except amount is the higher of an asset’s or cash generating unit’s fair value
to the extent that it offsets an existing surplus on the same asset less costs to sell and its value in use and is determined for an individual
recognised in the asset revaluation reserve. asset, unless the asset does not generate cash inflows that are largely
independent of those from other assets or groups of assets. Where the
Accumulated depreciation as at the revaluation date is eliminated carrying amount of an asset exceeds its recoverable amount, the asset
against the gross carrying amount of the asset and the net amount is considered impaired and is written down to its recoverable amount.
is restated to the revalued amount of the asset. Upon disposal, In assessing value in use, the estimated future cash flows are discounted
any revaluation reserve relating to the particular asset being sold to their present value using a pre-tax discount rate that reflects current
is transferred to retained earnings. Where land and buildings are market assessments of the time value of money and the risks specific to
subsequently revalued, the entire class of such assets is revalued at fair the asset. Impairment losses are recognised in the income statement,
value on the date of revaluation. The Group has adopted a policy of except that, impairment losses in respect of property, plant and
revaluing assets by professional valuers at least every 5 years, except for equipment previously revalued are recognised against the revaluation
properties held for rental and occupied mainly by group companies, reserve through the statement of other comprehensive income to the
which are revalued by professional valuers at least every 3 years. extent that it reverses a previous revaluation surplus.
Derecognition The Group has not determined Impairment as at the reporting date
An item of property, plant and equipment is derecognised upon due to the COVID-19 pandemic as each business unit implemented
replacement, disposal or when no future economic benefits are its business continuity plans which were operationalised during the
expected from its use. Any gain or loss arising on derecognition of early days of the pandemic. Businesses also developed and instituted
the asset is included in the income statement in the year the asset is COVID-19-specific response plans and teams to enable smooth and
derecognised. uninterrupted functioning of businesses and operations to the extent
possible, whilst maintaining strict adherence to Government directives
Depreciation and health and safety considerations in situations where normal
Depreciation is calculated by using a straight-line method on the cost or operations are disrupted.
valuation of all property, plant and equipment, other than freehold land,
in order to write off such amounts over the estimated useful economic An assessment is made at each reporting date as to whether there is
life of such assets. any indication that previously recognised impairment losses may no
longer exist or may have decreased. If such an indication exists, the
The estimated useful life of assets is as follows: recoverable amount is estimated. A previously recognised impairment
loss is reversed only if there has been a change in the estimates used
Assets Years to determine the asset’s recoverable amount since the last impairment
loss was recognised. If that is the case, the carrying amount of the asset
Buildings (other than hotels) 50 is increased to its recoverable amount. That increased amount cannot
Hotel buildings up to 70 exceed the carrying amount that would have been determined, net of
depreciation, had no impairment loss been recognised for the asset in
Plant and machinery 10 – 25
prior years. Such reversal is recognised in the income statement unless
Equipment 2– 15 the asset is carried at revalued amount, in which case the reversal is
Furniture and fittings 2– 15 treated as a revaluation increase. After such a reversal, the depreciation
Motor vehicles 4 – 10 charge is adjusted in future periods to allocate the asset’s revised
carrying amount, less any residual value, on a systematic basis over its
Returnable Containers 10
remaining useful life.
Vessels 10-25
243
22. Property , plant and equipment (Contd.)

22.1 Property , plant and equipment - Group
As at 31 March Land and Buildings on Plant and Equipment,
In LKR ‘000s buildings leasehold machinery furniture
land and fittings
Cost or valuation
At the beginning of the year 61,384,997 30,615,473 15,324,453 13,839,202
Additions 33,807 1,035,142 713,591 775,379
Disposals - (13,481) (84,812) (259,613)
Revaluations 316,726 160,304 - -
Transfers (from revaluation adjustment) (212,178) (444,722) - -
Impairment/ Derecognition - - - -
Transfers 156,142 2,703,080 510,726 1,124,323
Exchange translation difference - 695,305 1,132 159,385
At the end of the year 61,679,494 34,751,101 16,465,090 15,638,676
Accumulated depreciation and impairment

At the beginning of the year (1,035,399) (3,780,555) (6,321,197) (7,090,423)
Charge for the year (306,892) (1,155,563) (1,040,561) (1,438,953)
Disposals - 3,962 86,372 194,340
Transfers (from revaluation adjustment) 212,177 444,723 - -
Impairment - - - -
Transfers - - - 490
Exchange translation difference - (170,756) 33,546 (66,864)
At the end of the year (1,130,114) (4,658,189) (7,241,840) (8,401,410)
Carrying value
As at 31 March 2021 60,549,380 30,092,912 9,223,250 7,237,266
As at 31 March 2020 60,349,598 26,834,918 9,003,256 6,748,779
22.2 Property , plant and equipment - Company

As at 31 March Plant and Equipment, Motor Total Total
In LKR ‘000s machinery furniture vehicles 2021 2020
and fittings
Cost
At the beginning of the year 3,768 299,825 50,162 353,755 344,585
Additions 253 8,824 - 9,077 23,601
Disposals (567) (15,490) - (16,057) (14,431)
At the end of the year 3,454 293,159 50,162 346,775 353,755
Accumulated depreciation and impairment

At the beginning of the year (3,736) (186,615) (19,051) (209,402) (184,043)
Charge for the year (15) (34,670) (7,944) (42,629) (33,532)
Disposals 567 15,490 - 16,057 8,173
At the end of the year (3,184) (205,795) (26,995) (235,974) (209,402)
Carrying value
As at 31 March 2021 270 87,364 23,167 110,801
As at 31 March 2020 32 113,210 31,111 144,353

Motor vehicles Returnable Others Vessels Capital Total Total

Freehold containers work in 2021 2020
progress
767,738 941,469 5,925,209 1,003,576 4,939,524 134,741,640 117,935,817

60,960 7,375 349,480 62,913 2,328,372 5,367,019 15,211,909
(52,639) (13,731) (162,480) - (24,326) (611,082) (1,091,032)
- - - - - 477,030 2,855,920
- - - - - (656,900) (510,617)
- - - - (69,660) (69,660) (18,668)
2,251 - 131,134 - (4,646,397) (18,741) (649,302)
(1,433) - 8,255 - (38,336) 824,308 1,007,613
776,877 935,113 6,251,598 1,066,489 2,489,177 140,053,614 134,741,640
(475,025) (641,586) (3,566,987) (296,709) - (23,207,882) (20,247,329)

(62,736) (62,076) (536,436) (122,317) - (4,725,534) (4,185,820)
50,793 13,685 150,286 - - 499,438 903,361
- - - - - 656,900 510,617
- - - - - - 17,560
- - - - - 490 99,432
6,888 - (3,198) - - (200,384) (305,702)
(480,080) (689,977) (3,956,336) (419,026) - (26,976,972) (23,207,881)
296,797 245,136 2,295,262 647,463 2,489,177 113,076,642

292,713 299,883 2,358,222 706,867 4,939,524 111,533,759
22.3 Revaluation of land and buildings The valuations as of 31 December 2020 were contained a higher
Accounting judgements, estimates and assumptions estimation uncertainty as there were fewer market transactions which
The Group uses the revaluation model of measurement of land and are ordinarily a strong source of evidence regarding fair value, the value
buildings. The Group engaged independent expert valuers to determine reflected represents the best estimate based on the market conditions
the fair value of its land and buildings. Fair value is determined by that prevailed, which in valuers’ considered opinion, meets the
reference to market-based evidence of transaction prices for similar requirements in SLFRS-13 Fair Value Measurement.
properties. Valuations are based on open market prices, adjusted for any
difference in the nature, location or condition of the specific property.
These valuation techniques that are appropriate in the circumstances
and for which sufficient data is available to measure fair value,
maximising the use of relevant observable inputs and minimising the
use of unobservable inputs. The most recent revaluation was carried out
on 31 December 2020.
The changes in fair value are recognised in other comprehensive income

and in the statement of equity. The valuer has used valuation techniques
such as market values and discounted cash flow methods where there
was lack of comparable market data available based on the nature of the
property.
245
22. Property , plant and equipment (Contd.)

22.3 Revaluation of land and buildings (Contd.)
Details of Group’s land, building and other properties stated at valuation are indicated below;
Property Name of the Method of Significant unobservable inputs

Chartered valuation Estimated price Estimated price per Estimated Correlation
Valuation Surveyor per perch square foot discount to fair value
rate
Land and Building

Asian Hotels & Properties PLC P B Kalugalagedara DCC LKR 16,500,000 - LKR 2,000 - LKR 13,000 - Positive
LKR 19,000,000
Beruwala Holiday Resorts -do- DCC LKR 800,000 - LKR 3,000 - LKR 10,250 - Positive
(Pvt) Ltd LKR 1,000,000
Ceylon Cold Stores PLC -do- DCC LKR 170,000 - LKR 1,000 - LKR 2,000 - Positive
LKR 200,000
Kandy Walk Inn Ltd S Fernando OMV LKR 10,000 - LKR1,000 - LKR9,000 - Positive
LKR 1,175,000
Keells Food Products PLC P B Kalugalagedara DCC LKR 40,000 - LKR 400 - LKR 3,150 - Positive
LKR 550,000
Keells Realtors Ltd -do- OMV LKR 1,500,000 - LKR500 - LKR1,500 - Positive
LKR 2,250,000
Mackinnons Keells Ltd -do- DCC LKR 9,000,000 LKR1,900 - Positive
Nuwara Eliya Holiday Resort (Pvt) S Fernando DCC LKR 515,000 - - - Positive
Ltd LKR 655,000
Tea Smallholder Factories PLC K T D Tissera DCC LKR 5,000 - LKR 500 - LKR 2,000 - Positive
LKR 28,125
Trinco Holiday Resort (Pvt) Ltd P B Kalugalagedara DCC LKR 350,000 LKR1,000 - LKR 7,000 - Positive
Union Assurance PLC -do- DCC LKR 7,500,000 - LKR 500 - LKR 5,750 - Positive
LKR 18,000,000
Vauxhall Land Developments -do- OMV LKR 15,500,000 - - Positive
(Pvt) Ltd
Buildings on leasehold land

Ceylon Holiday Resorts Ltd P B Kalugalagedara OMV - LKR1,800 - LKR3,850 - Positive
Keells Food Products PLC -do- DCC - LKR150 - LKR1,500 - Positive
Habarana Lodge Ltd S Fernando DCC - LKR 500 - LKR 8,000 - Positive
Habarana Walk Inn Ltd -do- DCC - LKR 1,000 - LKR 6,000 - Positive
Hikkaduwa Holiday Resort (Pvt) Ltd P B Kalugalagedara DCC - LKR 2,500 - LKR 5,400 - Positive
Jaykay Marketing Service (Pvt)Ltd -do- IM - - 6% Negative
John Keells Warehousing (Pvt) K T D Tissera IM - LKR 800 - LKR 3,000 - Positive
Ltd
Rajawella Holdings Ltd P B Kalugalagedara DCC - LKR 2,000 - LKR 10,800 - Positive
Trans Asia Hotels PLC -do- DCC - LKR 400 - LKR 7,500 - Positive
Yala Village (Pvt ) Ltd -do- DCC - LKR 2,450 - LKR 7,350 - Positive
Effective date of valuation was 31 December 2020.

Summary description of valuation methodologies; Contractors method (CM)

Open market value method (OMV) The replacement cost (contractor’s) method is used to value properties
Open market value method uses prices and other relevant information which do not generally exchange on the open market and for which
generated by market transactions involving identical or comparable comparable evidence therefore does not exist. The valuations are based
assets, liabilities or a group of assets and liabilities, such as a business. on two components: the depreciated cost of the building element and
the market value of the land. Current building costs and often the land
Direct capital comparison method (DCC) price will be established by comparison.
This method may be adopted when the rental value is not available
from the property concerned, but there are evidences of sale price of Investment method (IM)
properties as a whole. In such cases, the capitalized value of the property The investment method is used to value properties which are let to
is fixed by direct comparison with capitalized value of similar property in produce an income for the investor. Conventionally, investment value
the locality. is a product of rent and yield. Each of these elements is derived using
comparison techniques.
22.4 The carrying amount of revalued land and buildings if they were carried at cost less depreciation and impairment, would be as follows;
GROUP
As at 31 March 2021 2020
In LKR '000s
Cost 40,027,371 38,080,369

Accumulated depreciation and impairment (3,732,917) (3,262,225)
Carrying value 36,294,454 34,818,144
Group land and buildings with a carrying value of LKR 3,878 Mn (2020 - in use by the Group. The cost of fully depreciated assets of the Company
LKR. 3,887 Mn) have been pledged as security for term loans obtained, amounts to LKR. 605 Mn (2020 – LKR. 611 Mn).
details of which are disclosed in note 37.2.
The amount of borrowing costs capitalised during the year ended 31
Group property, plant and equipment with a cost of LKR 7,628 Mn March 2021 was LKR. 2,868 Mn (2020 - LKR. 1,934 Mn).
(2020 - LKR. 6,365 Mn) have been fully depreciated and continue to be
23. Right of use assets and lease liabilities the lease term, a change in the in-substance fixed lease payments or a
Accounting Policy change in the assessment to purchase the underlying asset.
Right of use assets
The Group recognises right of use assets when the underlying asset The Group uses 6 months AWPLR based plus margin when calculating
is available for use. Right of use assets are measured at cost, less any the incremental borrowing rate which reflects the average rate of
accumulated depreciation and impairment losses, and adjusted for any borrowings in the Group. Quarterly calculated incremental borrowing
remeasurement of lease liabilities. The cost of right of use assets includes rates were used to discount new leases obtained during the year.
the amount of lease liabilities recognised, initial direct costs incurred,
and lease payments made at or before the commencement date less Short-term leases and leases of low-value assets
any lease incentives received. Unless the Group is reasonably certain to The Group applies the short-term lease recognition exemption to leases
obtain ownership of the leased asset at the end of the lease term, the that have a lease term of 12 months or less from the commencement
recognised right of use assets are depreciated on a straight-line basis date. It also applies the lease of low-value assets recognition exemption
over the shorter of its estimated useful life or the lease term. Right of use to leases of office equipment that are considered of low value. Lease
assets are subject to impairment. payments on short-term leases and leases of low-value assets are
recognised as expense on a straight-line basis over the lease term.
Lease liabilities
At the commencement date of the lease, the Group recognises lease The Group has not determined Impairment as at the reporting date
liabilities measured at the present value of lease payments to be due to the COVID-19 pandemic as each business unit implemented
made over the lease term. In calculating the present value of lease its business continuity plans which were operationalised during the
payments, the Group uses the incremental borrowing rate at the lease early days of the pandemic. Businesses also developed and instituted
commencement date if the interest rate implicit in the lease is not COVID-19 specific response plans and teams to enable smooth and
readily determinable. After the commencement date, the amount uninterrupted functioning of businesses and operations to the extent
of lease liabilities is increased to reflect the accretion of interest and possible, whilst maintaining strict adherence to Government directives
reduced for the lease payments made. In addition, the carrying amount and health and safety considerations in situations where normal
of lease liabilities is remeasured if there is a modification, a change in operations are disrupted.
247
23. Right of use assets and lease liabilities (Contd.)

23.1 Amounts recognised in the statement of financial position and income statement
Set out below, are the carrying amounts of the Group's right of use assets and the movements for the year ended 31 March 2021.
23.1.1 Right of use assets

Lease hold Motor Vehicles Total Total
properties 2021 2020
In LKR '000s
At the beginning of the year 37,080,343 89,927 37,170,270 13,629,028

Additions 4,585,193 2,956 4,588,149 9,283,645
Disposals (2,624) (3,203) (5,827) -
Transfers (SLFRS 16 initial recognition) - - - 14,829,336
Amortisation expense (2,578,634) (40,545) (2,619,179) (2,265,955)
Exchange difference 1,483,437 - 1,483,437 1,694,216
At the end of the year 40,567,715 49,135 40,616,850 37,170,270
23.1.2 Lease liability

Set out below are the carrying amounts of lease liabilities and the movements for the period ended 31 March 2021.
In LKR '000s 2021 2020
At the beginning of the year 21,292,786 13,629,028

Additions 4,584,504 7,607,634
Transfers (122,000) 27,443
Interest expense 1,503,908 1,220,822
Disposals (3,203) -
Payments (2,383,375) (1,984,238)
Exchange difference 834,645 792,097
At the end of the year 25,707,265 21,292,786
Current 1,472,297 1,382,662

Non-current 24,234,968 19,910,124
Total lease liabilities as at 31 March 25,707,265 21,292,786
Following are the amounts recognised in income statement for the year ended 31 March
Amortisation of right-of-use assets 2,619,179 2,265,955
Interest expense on lease liabilities 1,503,908 1,220,822
Total amount recognised in income statement 4,123,087 3,486,777
Expenses relating to short term leases and leases of low value assets amounting to 293 Mn (2020 - 472 Mn) has recognized in profit or loss.

24. Investment property Accounting judgments, estimates and assumptions

Accounting policy
Fair value of the investment property is ascertained by independent
Investment properties are measured initially at cost, including
valuations carried out by Chartered valuation surveyors, who have
transaction costs. The carrying value of an investment property includes
recent experience in valuing properties in similar locations and category.
the cost of replacing part of an existing investment property, at the time
Investment property is appraised in accordance with LKAS 40, SLFRS 13
that cost is incurred if the recognition criteria are met and excludes the
and the 8th edition of International Valuation Standards published by the
costs of day today servicing of the investment property. Subsequent
International Valuation Standards Committee (IVSC) by the independent
to initial recognition, the investment properties are stated at fair values,
valuers. In determining the fair value, the current condition of the
which reflect market conditions at the reporting date.
properties, future usability and associated re-development requirements
have been considered. Also, the valuers have made reference to market
Gains or losses arising from changes in fair value are included in the
evidence of transaction prices for similar properties, with appropriate
income statement in the year in which they arise. Fair values are
adjustments for size and location. The appraised fair values are rounded
revaluated at least every 3 years by an accredited external, independent
within the range of values.
valuer. The most recent revaluation was carried out on 31 December
2020.
The changes in fair value are recognised in the Income Statement.
The determined fair values of investment properties, using investment
Investment properties are derecognised when disposed, or permanently
method, are most sensitive to the estimated yield as well as the long
withdrawn from use because no future economic benefits are expected.
term occupancy rate.
Any gains or losses on retirement or disposal are recognised in the
income statement in the year of retirement or disposal.
The valuations as of 31 December 2020 were contained a higher
estimation uncertainty as there were fewer market transactions which
Transfers are made to or from investment property only when there
are ordinarily a strong source of evidence regarding fair value, the value
is a change in use for a transfer from investment property to owner
reflected represents the best estimate based on the market conditions
occupied property or inventory (WIP), the deemed cost for subsequent
that prevailed, which in valuers’ considered opinion, meets the
accounting is the fair value at the date of change in use. If owner
requirements in SLFRS-13 Fair Value Measurement.
occupied property becomes an investment property or inventory (WIP),
the Group accounts for such property in accordance with the policy
stated under property, plant and equipment up to the date of change
in use. Where Group companies occupy a significant portion of the
investment property of a subsidiary, such investment properties are
treated as property, plant and equipment in the consolidated financial
statements, and accounted for using accounting policy for property,
plant and equipment.
GROUP
As at 31 March 2021 2020
In LKR ‘000s
Carrying value
Additions 113,015 1,011
Transfers - 523,233
Change in fair value during the year (253,425) 573,373
Disposals - (75,000)
Freehold property 14,442,981 14,581,020

Leasehold property 424,605 426,976
14,867,586 15,007,996
Rental income earned 381,073 629,168

Direct operating expenses incurred 160,565 211,590
249
24. Investment property (Contd.)

Description of valuation techniques used and key inputs to valuation of investment properties:
Property Name of the Method of Significant unobservable inputs
Chartered valuation*
Estimated price Estimated Estimated Correlation
Valuation Surveyor
per perch price per discount to fair value
square foot rate
Freehold property
Ahungalla Holiday Resort Ltd S Fernando DCC LKR 240,000 - - - Positive
LKR 390,000
Asian Hotels and Properties PLC P B Kalugalagedara IM - - 6.25% Negative
Ceylon Cold Stores PLC -do- DCC LKR 1,550,000 LKR 1,000 - - Positive
LKR 2,000
Facets (Pvt) Ltd S Fernando DCC LKR 440,000 - - Positive
Glennie Properties (Pvt) Ltd P B Kalugalagedara OMV LKR 15,000,000 - - Positive
John Keells Properties Ja-Ela (Pvt) Ltd -do- DCC LKR 1,250,000 LKR 4,500 - Positive
John Keells PLC -do- OMV LKR 650,000 - - Positive
John Keells Property Development (Pvt) -do- OMV LKR 11,500,000 - - Positive
Ltd
J K Thudella Properties (Pvt) Ltd P P T Mohideen OMV LKR 270,000 - - Positive
Keells Realtors Ltd P B Kalugalagedara OMV LKR 1,500,000 - LKR 500 - - Positive
LKR 2,250,000 LKR 1,500
Trinco Walk Inn Ltd S Fernando DCC LKR 115,000 - - - Positive

LKR 320,000
Whittall Boustead (Pvt) Ltd P B Kalugalagedara DCC LKR 2,000,000 LKR 500 - - Positive
LKR 1,500
Wirawila Walk Inn Ltd S Fernando DCC LKR 22,188 - - Positive
Vauxhall Land Developments (Pvt) Ltd P B Kalugalagedara OMV LKR 15,500,000 - - Positive
Resort Hotels Ltd S Fernando DCC LKR 100,000 - - - Positive

LKR 255,000
Leasehold property
Tea Smallholder Factories PLC P B Kalugalagedara DCC LKR 2,500,000 LKR 1,000 - Positive
* Summary of valuation methodologies can be found in property plant and equipment Note no 22.3.

25. Intangible assets Present value of acquired in-force business (PVIB)

Accounting policy The present value of future profits on a portfolio of long term life
Basis of recognition insurance contracts as at the acquisition date is recognised as an
An Intangible asset is recognised if it is probable that future economic intangible asset based on a valuation carried out by an independent
benefits associated with the asset will flow to the Group and the cost of actuary. Subsequent to initial recognition, the intangible asset is carried
the asset can be reliably measured. at cost less accumulated amortisation and accumulated impairment
losses.
Basis of measurement
Intangible assets acquired separately are measured on initial recognition The PVIB is amortised over the average useful life of the related contracts
at cost. The cost of intangible assets acquired in a business combination in the portfolio. The amortisation charge and any impairment losses
is the fair value as at the date of acquisition. would be recognised in the Income Statement as an expense.
Following initial recognition, intangible assets are carried at cost less any Research and development costs
accumulated amortisation and any accumulated impairment losses. Research costs are expensed as incurred. An intangible asset arising from
development expenditure on an individual project is recognised as an
Internally generated intangible assets, excluding capitalised development
intangible asset, when the Group can demonstrate:
costs, are not capitalised, and expenditure is charged to income statement
in the year in which the expenditure is incurred. • The technical feasibility of completing the intangible asset so that it
will be available for use or sale,
Useful economic lives, amortisation and impairment
• Its intention to complete and its ability to use or sell the assets,
The useful lives of intangible assets are assessed as either finite or
indefinite lives. Intangible assets with finite lives are amortised over the • how the assets will generate future economic benefits,
useful economic life and assessed for impairment whenever there is an • the availability of resources to complete the assets,
indication that the intangible asset may be impaired. • the ability to measure reliably the expenditure during development.
The amortisation period and the amortisation method for an intangible
asset with a finite useful life is reviewed at least at each financial year- Following initial recognition of the development expenditure of an asset,
end and treated as accounting estimates. The amortisation is calculated the cost model is applied requiring the asset to be carried at cost less
by using straight-line method on the cost of all the intangible assets any accumulated amortisation and accumulated impairment losses.
and the amortisation expense on intangible assets with finite lives is Amortisation of the asset begins when development is complete and
recognised in the income statement. the asset is available for use. It is amortised over the period of expected
Intangible assets with indefinite useful lives and goodwill are not future benefit from the use or expected future sales from the related
amortised but tested for impairment annually, or more frequently project. During the period of development, the asset is tested for
when an indication of impairment exists either individually or at the impairment annually.
cash-generating unit level. The useful life of an intangible asset with an Contractual relationships
indefinite life is reviewed annually to determine whether indefinite life Contractual relationships are rights which provide access to distribution
assessment continues to be supportable. If not, the change in the useful networks. Contractual relationships are initially recognised at cost and
life assessment from indefinite to finite is made on a prospective basis. amortised over the contract period.
A summary of the policies applied to the Group’s intangible assets is as

follows.
Intangible assets Useful life Type Impairment testing
PVIB 12 Acquired When indicators of impairment exists. The amortisation method is reviewed at each
Purchased software 5 financial year end
Software license 5
Contractual 5 - 10
relationships
Developed software 5 - 10 Internally generated Annually for assets not yet in use and more frequently when indicators of
impairment arise. For assets in use, when indicators of impairment arise. The
amortisation method is reviewed at each financial year end.
Gains or losses arising from derecognition of an intangible asset are measured as the difference between the net disposal proceeds and the carrying
amount of the asset and are recognised in the income statement when the asset is derecognised.
251
25. Intangible assets (Contd.)

25.1 Intangible assets
Software
As at 31 March Developed Purchased Licenses WIP
In LKR ‘000s
Cost/carrying value
At the beginning of the year 630,542 960,145 1,393,201 41,661
Additions 1,284,547 68,018 234,735 -
Transfers 22,694 1,311 17,431 (22,694)
Disposal - (39,182) - -
At the end of the year 1,937,783 990,292 1,645,367 18,967
Accumulated amortisation and impairment

At the beginning of the year (340,331) (326,706) (749,864) -
Amortisation (103,024) (106,414) (151,114) -
Transfers - (490) - -
Disposal - 39,182 - -
At the end of the year (443,355) (394,428) (900,978) -
Carrying value
As at 31 March 2021 1,494,428 595,864 744,389 18,967
As at 31 March 2020 290,211 633,439 643,337 41,661
Group Intangible assets with a cost of LKR. 151 Mn (2020 - LKR. 89 Mn) intangible asset representing the present value of future profits on UA’s
have been fully amortised and continue to be in use by the Group. portfolio of long term life insurance contracts, known as the present
value of acquired in-force business (PVIB) at the acquisition date. Further,
Present value of acquired in-force business (PVIB) PVIB recognised at the acquisition date will be amortised over the
Upon acquiring a controlling stake in Union Assurance PLC (UA), the estimated life of the business acquired and reviewed annually for any
Group has recognised in the consolidated financial statements an impairment in value.
25.2 Intangible assets - Goodwill

GROUP
As at 31 March 2021
In LKR ‘000s Net carrying value
Goodwill acquired through business combinations have been allocated to following cash generating units (CGU's) for
impairment testing,
Airlines Services 5,054
Cinnamon Hotels and Resorts 166,248
Consumer Foods 299,293
Financial Services 265,360
Logistics, Ports and Shipping 2,641
738,596
The recoverable amounts of all CGUs have been determined based on the fair value, less cost to sell or the value in use (VIU) calculation.

GROUP COMPANY
PVIB Goodwill Other Software Licenses
2021 2020 2021 2020
Total Total Total Total
2,249,000 738,596 840,738 6,853,883 6,541,834 626,030 592,561

- - 600,000 2,187,300 386,663 25,611 33,953
- - - 18,742 2,000 - -
- - - (39,182) (76,614) - (484)
2,249,000 738,596 1,440,738 9,020,743 6,853,883 651,641 626,030
(2,061,577) - (86,416) (3,564,894) (3,136,142) (523,488) (498,849)

(187,423) - (93,588) (641,563) (502,844) (30,631) (24,687)
- - - (490) - - -
- - - 39,182 74,092 - 48
(2,249,000) - (180,004) (4,167,765) (3,564,894) (554,119) (523,488)
- 738,596 1,260,734 4,852,978 97,522

187,423 738,596 754,322 3,288,989 102,542
Accounting judgments, estimates and assumptions Gross margins

The basis used to determine the value assigned to the budgeted
Impairment of goodwill
gross margins is the gross margins achieved in the year preceding the
Impairment exists when the carrying value of an asset or cash
budgeted year adjusted for projected market conditions.
generating unit exceeds its recoverable amount, which is the higher
of its fair value less costs to sell and its value in use (VIU). The fair value
Discount rates
less costs to sell calculation is based on available data from an active
The discount rate used is the risk free rate, adjusted by the addition of an
market, in an arm’s length transaction, of similar assets or observable
appropriate risk premium.
market prices less incremental costs for disposing of the asset. The value
in use calculation is based on a discounted cash flow model. The cash
Inflation
flows are derived from the budget for the next five years and do not
The basis used to determine the value assigned to the budgeted cost
include restructuring activities that the Group is not yet committed to or
inflation, is the inflation rate, based on projected economic conditions.
significant future investments that will enhance the asset’s performance
of the cash generating unit being tested. The recoverable amount is
Volume growth
most sensitive to the discount rate used for the discounted cash flow
Volume growth has been budgeted on a reasonable and realistic basis
model as well as the expected future cash inflows and the growth rate
by taking into account the industry growth rates of one to four years
used for extrapolation purposes.
immediately subsequent to the budgeted year. Cash flows beyond the
five year period are extrapolated using 0% growth rate.
The key assumptions used to determine the recoverable amount for the
different cash generating units, are as follows;
253
26. Investment in subsidiaries

Accounting policy
Investment in subsidiaries is initially recognised at cost in the financial statements of the Company. Any transaction cost relating to acquisition of
investment in subsidiaries is immediately recognised in the income statement. After the initial recognition, Investments in subsidiaries are carried at
cost less any accumulated impairment losses.
26.1 Carrying value

COMPANY
As at 31 March 2021 2020
In LKR '000s
Quoted 26.2 20,228,019 20,185,912

Unquoted 26.3 81,106,517 67,650,005
101,334,536 87,835,917
26.2 Group quoted investments

GROUP COMPANY
As at 31 March Number of Effective Number of Effective 2021 2020
shares holding % shares holding % In LKR ‘000s In LKR ‘000s
Cost
Asian Hotels and Properties PLC 347,824,190 78.56% 347,824,190 78.56% 5,381,562 5,369,619
Ceylon Cold Stores PLC 77,321,326 81.36% 67,155,813 70.66% 1,662,908 1,646,015
John Keells Hotels PLC 1,169,598,478 80.32% 1,169,598,478 80.32% 7,102,140 7,102,140
John Keells PLC 52,834,784 86.90% 52,834,784 86.90% 485,455 482,649
Keells Food Products PLC 22,937,250 88.63% 20,364,054 79.86% 1,239,768 1,237,188
Tea Smallholder Factories PLC 11,286,000 37.62% 11,286,000 37.62% 66,809 66,478
Trans Asia Hotels PLC 184,107,284 82.74% 97,284,256 48.64% 1,616,425 1,615,761
Union Assurance PLC 53,035,715 90.00% 53,035,715 90.00% 2,672,952 2,666,062
20,228,019 20,185,912
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Market Value*
Asian Hotels and Properties PLC 13,008,625 14,086,880 13,008,625 14,086,880
Ceylon Cold Stores PLC 48,074,534 61,470,454 41,754,126 53,388,871
John Keells Hotels PLC 11,111,186 13,567,342 11,111,186 13,567,342
John Keells PLC 3,698,435 2,588,904 3,698,435 2,588,904
Keells Food Products PLC 3,727,303 2,809,813 3,309,159 2,494,597
Tea Smallholder Factories PLC 462,726 310,365 462,726 310,365
Trans Asia Hotels PLC 10,291,597 12,832,278 5,438,190 6,780,713
Union Assurance PLC 16,573,661 17,501,786 16,573,661 17,501,786
106,948,067 125,167,822 95,356,108 110,719,458
* The indicative market values of the 2020 were based on 31 December 2019 active market prices, since as at 31 March 2020 shows factors which
were indicative of an inactive market due to COVID-19 pandemic.

26.3 Group unquoted investments

GROUP COMPANY
As at 31 March 2021 2021 2020
Number of Effective Number of Effective Cost Cost
Ahungalla Holiday Resort (Pvt) Ltd 13,275,000 80.32 - - - -

Beruwala Holiday Resorts (Pvt ) Ltd 219,725,653 79.78 - - 3,586 3,619
British Overseas (Pvt) Ltd 61 61.00 61 61.00 - -
Ceylon Holiday Resorts Ltd 18,260,784 79.60 - - 3,850 3,753
Cinnamon Hotels Management Ltd 1,000,000 100.00 1,000,000 100.00 410,826 368,640
Cinnamon Hotels Management International (Pvt) Ltd 50,000 100.00 - - - -
Cinnamon Holidays (Pvt) Ltd 20,000 80.32 - - - -
Facets (Pvt) Ltd 15,000 100.00 15,000 100.00 - -
Fantasea World Investments (Pte) Ltd 7,299 80.32 - - 4,540 4,018
Glennie Properties (Pvt) Ltd 16,386,140 100.00 16,386,140 100.00 163,861 163,861
Habarana Lodge Ltd 12,981,548 78.99 - - 4,125 4,292
Habarana Walk Inn Ltd 4,321,381 79.34 - - 2,758 2,821
Hikkaduwa Holiday Resorts (Pvt) Ltd 107,596,700 79.60 - - 2,604 2,524
InfoMate (Pvt) Ltd 2,000,000 100.00 2,000,000 100.00 39,590 37,553
International Tourists and Hoteliers Ltd 38,490,901 79.78 - - - -
J K Land (Pvt) Ltd 2,302,760,246 100.00 2,302,760,246 100.00 23,027,602 17,047,210
J K Packaging (Pvt) Ltd 1,450,000 100.00 1,450,000 100.00 - -
J K Thudella Properties (Pvt) Ltd 45,346,760 100.00 - - - -
JayKay Marketing Services (Pvt) Ltd 202,239,025 81.36 - - 204,958 185,655
John Keells BPO Holdings (Pvt) Ltd 19,000,000 100.00 - - - -
John Keells BPO International (Pvt) Ltd 1,500,000,000 100.00 - - - -
John Keells BPO Solutions Lanka (Pvt) Ltd 32,843,578 100.00 - - -
John Keells Information Technologies (Pvt) Ltd 9,650,000 100.00 9,650,000 100.00 122,958 121,970
John Keells Foods India (Pvt) Ltd 8,999,990 88.63 - - - -
John Keells International (Pvt) Ltd 199,160,000 100.00 199,160,000 100.00 671,655 669,395
John Keells Logistics (Pvt) Ltd 19,999,998 100.00 19,999,998 100.00 228,503 227,592
John Keells Maldivian Resorts (Pte) Ltd 49,044,238 80.32 - - 17,932 17,362
John Keells Office Automation (Pvt) Ltd 500,000 100.00 500,000 100.00 68,263 64,848
John Keells Properties (Pvt) Ltd 101,804 100.00 101,804 100.00 - -
John Keells Properties Ja-ela (Pvt) Ltd 95,436,000 100.00 - - - -
John Keells Property Developments (Pvt) Ltd 105,405,680 100.00 - - - -
John Keells Residential Properties (Pvt) Ltd 2,081,698 100.00 2,081,698 100.00 20,817 20,817
John Keells Singapore (Pte) Ltd 160,000 80.00 160,000 80.00 4,209 4,209
John Keells Stock Brokers (Pvt) Ltd 1,500,000 90.04 360,000 24.00 80,666 75,445
John Keells Teas Ltd 12,000 100.00 12,000 100.00 20,902 19,261
John Keells Warehousing (Pvt) Ltd 12,000,000 86.90 - - 5,006 4,948
Kandy Walk Inn Ltd 6,165,484 79.03 - - 4,105 4,118
Keells Consultants (Pvt) Ltd 928 100.00 928 100.00 2,032 1,920
Keells Realtors Ltd 7,500,000 95.81 5,100,000 40.00 119,124 119,124
Keells Shipping (Pvt) Ltd 50,000 100.00 50,000 100.00 - -
Lanka Marine Services (Pvt) Ltd 34,805,470 99.44 34,805,470 99.44 1,403,053 1,394,958
Logipark International (Pvt) Ltd 60,407,698 81.36 - - - 1,058,750
Mack Air (Pvt) Ltd 89,260 100.00 89,260 100.00 36,981 35,164
Mack Air Services Maldives (Pvt) Ltd 4,900 49.00 4,700 47.00 2,021 2,021
Mack International Freight (Pvt) Ltd 13,000,000 100.00 13,000,000 100.00 1,792 1,204
255
GROUP COMPANY
As at 31 March 2021 2021 2020
Number of Effective Number of Effective Cost Cost
Mackinnon Keells Ltd 31,966,951 100.00 31,966,951 100.00 670,166 670,166

Mackinnon Mackenzie and Company (Shipping) Ltd 139,092 100.00 139,092 100.00 65,848 65,790
Mackinnon Mackenzie and Company of (Ceylon) Ltd 1,244 100.00 1,244 100.00 29,122 29,122
Mackinnons Travels (Pvt) Ltd 499,996 100.00 499,996 100.00 30,583 29,452
Mortlake (Pvt) Ltd 43 100.00 43 100.00 20,000 20,000
Nuwara Eliya Holiday Resort (Pvt) Ltd 31,606,252 80.32 - - - -
Rajawella Holdings Ltd 13,063,936 49.85 11,573,339 45.18 801,707 801,707
Rajawella Hotels Company Ltd 3,157,384 80.32 - - - -
Resort Hotels Ltd 106,107 79.60 - - - -
Serene Holidays (Pvt) Ltd 800,000 98.35 - - - -
The Colombo Ice Company (Pvt) Ltd 169,999,999 81.36 - - 819 -
Tranquility (Pte) Ltd 637,499 80.32 - - 5,616 5,241
Trans-ware Logistics (Pvt) Ltd 5,539,929 100.00 5,539,929 100.00 58,983 58,983
Travel Club (Pte) Ltd 29,059 80.32 - - 3,667 3,444
Trinco Holiday Resort (Pvt) Ltd 8,120,005 80.32 - - 3,590 3,484
Trinco Walk Inn Ltd 3,000,007 80.32 - - - -
Vauxhall Land Developments (Pvt) Ltd 1,307,990,744 100.00 - - - -
Walkers Tours Ltd 3,737,634 98.51 3,737,634 98.05 191,018 185,218
Waterfront Properties (Pvt) Ltd 5,784,919,845 97.96 5,053,995,419 87.37 50,612,655 42,193,019
Whittall Boustead (Pvt) Ltd 5,341,105 100.00 5,341,105 100.00 1,655,358 1,640,754
Whittall Boustead (Travel) Ltd 22,452,271 100.00 22,452,271 100.00 276,325 273,882
Wirawila Walk Inn Ltd 1,706,750 80.32 - - - -
Yala Village (Pvt) Ltd 28,268,000 75.33 - - 2,740 2,691
Yala Village (Pvt) Ltd- Non voting preference shares 10,000,000 80.32 - - - -
81,106,517 67,650,005
27. Investment in equity accounted investees Joint ventures incorporated in Sri Lanka entered into by the Group,
Accounting policy which have been accounted for using the equity method, are:
An associate is an entity over which the Group has significant influence. Braybrooke Residential Properties (Pvt) Ltd
Significant influence is the power to participate in the financial and DHL Keells (Pvt) Ltd
operating policy decisions of the investee, but is not control or joint Sentinel Reality (Pvt) Ltd
control over those policies.
The considerations made in determining significant influence or
joint control are similar to those necessary to determine control over
Associate companies incorporated in Sri Lanka of the Group which have
subsidiaries.
been accounted for under the equity method of accounting are:
Capitol Hotel Holdings (Pvt) Ltd Nature of the entity’s relationship, principal place of business and the
Fairfirst Insurance Ltd country of incorporation is disclosed in group directory.
Indra Hotels and Resorts Kandy (Pvt) Ltd
The Group’s investments in its associate and joint venture are accounted
Maersk Lanka (Pvt) Ltd
for using the equity method. Under the equity method, the investment
Nations Trust Bank PLC
in an associate or a joint venture is initially recognised at cost. The
Saffron Aviation (Pvt) Ltd
carrying amount of the investment is adjusted to recognise changes in
South Asia Gateway Terminals (Pvt) Ltd
the Group’s share of net assets of the associate or joint venture since the
A joint venture is a type of joint arrangement whereby the parties that acquisition date. Goodwill relating to the associate or joint venture is
have joint control of the arrangement have rights to the net assets of the included in the carrying amount of the investment and is not tested for
joint venture. Joint control is the contractually agreed sharing of control impairment individually.
of an arrangement, which exists only when decisions about the relevant
activities require unanimous consent of the parties sharing control.

The income statement reflects the Group’s share of the results of carrying value, and then recognises the loss as ‘Share of results of equity
operations of the associate or joint venture. Any change in OCI of those accounted investees’ in the Income Statement.
investees is presented as part of the Group’s OCI. In addition, when there
has been a change recognised directly in the equity of the associate Upon loss of significant influence over the associate or joint control
or joint venture, the Group recognises its share of any changes, when over the joint venture, the Group measures and recognises any retained
applicable, in the statement of changes in equity. investment at its fair value. Any difference between the carrying amount
of the associate or joint venture upon loss of significant influence or joint
Unrealised gains and losses resulting from transactions between the control and the fair value of the retained investment and proceeds from
Group and the associate or joint venture are eliminated to the extent of disposal is recognised in income statement.
the interest in the associate or joint venture.
The accounting policies of associate companies and joint ventures
The aggregate of the Group’s share of profit or loss of an associate conform to those used for similar transactions of the Group. Accounting
and a joint venture is shown on the face of the income statement policies that are specific to the business of associate companies are
outside operating profit and represents profit or loss after tax and non- discussed below.
controlling interests in the subsidiaries of the associate or joint venture.
Equity method of accounting has been applied for associates and joint
After application of the equity method, the Group determines whether ventures using their corresponding/matching 12 months financial
it is necessary to recognise an impairment loss on its investment period. In the case of associates, where the reporting dates are different
in its associate or joint venture. At each reporting date, the Group to Group reporting dates, adjustments are made for any significant
determines whether there is objective evidence that the investment in transactions or events up to 31 March.
the associate or joint venture is impaired. If there is such evidence, the
Group calculates the amount of impairment as the difference between
the recoverable amount of the associate or joint venture and its
GROUP COMPANY
As at 31 March Number of Effective 2021 2020 Number of Effective 2021 2020
shares Holding In LKR In LKR shares Holding In LKR In LKR
% ‘000s ‘000s % ‘000s ‘000s
27.1 Investments in joint ventures

Braybrooke Residential Properties (Pvt) Ltd 102 50.00 1,804,500 1,804,500 - - - -
DHL Keells (Pvt) Ltd 1,000,000 50.00 10,000 10,000 1,000,000 50.00 10,000 10,000
Sentinel Reality (Pvt) Ltd 6,863,673 40.16 64,199 63,324 - - - -
27.2 Investments in associates
Quoted
Nations Trust Bank PLC- Voting shares 72,278,880 29.49 1,699,620 1,699,620 48,347,078 19.72 1,198,265 1,198,265
Nations Trust Bank PLC- Non voting shares 20,171,450 52.10 1,759,237 1,759,237 16,000,788 41.33 1,283,868 1,283,868
Unquoted
Capitol Hotel Holdings (Pvt) Ltd 3,249,232 19.47 325,483 325,483 3,254,832 19.47 325,483 325,483
Fairfirst Insurance Ltd 68,902,870 19.80 689,718 689,718 - - - -
Indra Hotels and Resorts (Pvt) Ltd 67,050,025 32.13 670,742 565,361 - - - -
Maersk Lanka (Pvt) Ltd 30,000 30.00 150 150 30,000 30.00 150 150
Saffron Aviation (Pvt) Ltd 24,887,160 40.00 248,872 248,872 24,887,160 40.00 - -
Saffron Aviation (Pvt) Ltd - Preference 135,530,835 - 432,747 217,748 135,530,835 - 432,747 217,748
shares
South Asia Gateway Terminals (Pvt) Ltd 159,826,750 42.19 7,346,367 7,346,367 159,826,750 42.19 7,346,367 7,346,367
Cumulative profit accruing to the Group net 8,207,432 8,491,290 - -
of dividend
Share of net assets of equity accounted 5,370,869 5,107,822 - -
investees
28,629,936 28,329,492 10,596,880 10,381,881
257
27. Investment in equity accounted investees (Contd.) of the NTB to 20 per cent. Subsequent to that, the Group is required
to reduce its shareholding in the NTB to 15 per cent on or before 31
Group's shareholding in Nations Trust Bank PLC (NTB)
December 2022. The Monetary Board has also required NTB to limit the
The Director of Bank Supervision of the Central Bank of Sri Lanka (CBSL)
voting rights of the Group to 10 per cent with effect from 31 March
informed John Keells Holdings PLC, in terms of a decision taken by the
2018. NTB will continue to be an associate company of the Group. As at
Monetary Board of the CBSL, the Group has been granted further time
31 March 2021, the Group has an economic interest of 32.57 per cent in
till 31 December 2021 to reduce its shareholding in the voting shares
NTB.
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Market Value*
Quoted shares of Nations Trust Bank PLC
Voting shares 3,997,077 5,782,390 2,673,593 3,867,766
Non voting shares 1,216,338 1,613,716 964,848 1,280,063
5,213,416 7,396,106 3,638,441 5,147,829
* The indicative market values of the 2020 were based on 31 December 2019 active market prices, since as at 31 March 2020 shows factors which are
indicative of an inactive market due to COVID-19 pandemic.
27.3 Summarised financial information of equity accounted investees

South Asia Gateway Other associates Joint ventures Total
Terminals (Pvt) Ltd
As at/year ended 31 March 2021 2020 2021 2020 2021 2020 2021 2020
In LKR ‘000s
Group share of;

Revenue 6,639,452 6,960,626 7,777,167 9,062,151 3,353,506 2,854,639 17,770,125 18,877,416
Operating expenses including (4,171,084) (4,482,461) (4,925,057) (5,935,617) (2,993,364) (2,463,494) (12,089,505) (12,881,572)
cost of sales
Net finance income 137,887 (92,044) 2,304 (873,763) (71,809) (11,046) 68,382 (976,853)
Tax expense (420,612) 294,246 (1,098,006) (748,705) (71,591) (98,075) (1,590,209) (552,534)
Share of results of equity 2,185,643 2,680,367 1,756,408 1,504,066 216,742 282,024 4,158,793 4,466,457
accounted investees
Other comprehensive income 381,701 565,341 (121,007) 234,964 2,525 (498) 263,219 799,807
Total Comprehensive Income 2,567,344 3,245,708 1,635,401 1,739,030 219,267 281,526 4,422,012 5,266,264
Group share of;
Total assets 10,429,627 12,300,550 123,748,882 112,555,107 6,912,727 5,230,906 141,091,236 130,086,563
Total liabilities (3,921,435) (4,368,156) (108,995,412) (99,471,192) (4,287,703) (2,660,973) (117,204,550) (106,500,321)
Net assets 6,508,192 7,932,394 14,753,470 13,083,915 2,625,024 2,569,933 23,886,686 23,586,242
Goodwill 4,674,278 4,674,278 55,712 55,712 13,260 13,260 4,743,250 4,743,250
11,182,470 12,606,672 14,809,182 13,139,627 2,638,284 2,583,193 28,629,936 28,329,492
Contingent liabilities - - - - - - - -
Capital commitments - - 142,202 199,359 5,776,691 6,742,274 5,918,893 6,941,633
Other commitments and - - 14,801,322 15,445,819 - - 14,801,322 15,445,819
Guarantees
Dividend received 3,991,513 1,725,410 351,138 522,987 100,000 100,000 4,442,651 2,348,397
The share of results of equity accounted investees in the Income Statement and the Statement of Other Comprehensive Income are shown net of all
related taxes.
The Group and the Company have neither contingent liabilities nor capital and other commitments towards its associates and joint ventures.

Significant accounting policies that are specific to the business of any incremental costs) form an integral part of the corresponding
equity accounted investees financial instruments and are recognised as interest income through
Nations Trust Bank PLC (Bank) an adjustment to the EIR. The exception is, when it is unlikely that a
Revenue from contracts with customers loan will be drawn down, the loan commitment fees are recognised
Revenue is recognised to the extent that it is probable that the as revenue on expiry.
economic benefits will flow to the Bank and the revenue can be reliably
measured. The following specific recognition criteria must also be met Dividend income
before revenue is recognised. Dividend income is recognised when the Bank’s right to receive the
payment is established which is generally when the shareholders
Interest income and expense approve the dividend.
The Bank calculates interest income by applying the EIR to the gross
Net trading income
carrying amount of financial assets other than credit-impaired assets.
Results arising from trading activities include all gains and losses from
The Bank ceases the recognition of interest income on assets when it is
changes in fair value.
probable that the economic benefit associated will not continue to flow
to the Bank. Interest income on all trading assets and financial assets Rental income
mandatorily required to be measured at fair value through profit or loss Rental income is recognised on a straight line basis
is also recognised using the contractual interest rate in interest income.
Other income
Other income is recognised on an accrual basis
Fee and commission income
The Bank earns fee and commission income from a diverse range of South Asia Gateway Terminals (Pvt) Ltd
services it provides to its customers. Fee income can be divided in to the Stevedoring revenue
following three categories: Stevedoring revenue is recognised on the berthing time of the vessel.
Fee income earned from services that are provided over a certain
• Storage revenue
period of time Fees earned for the provision of services are Storage revenue is recognised on the issue of delivery advice.
recognised as revenue as the services are provided. These fees include
South Asia Gateway Terminals (Pvt) Ltd uses United States Dollar (USD)
commission income and asset management fees, custody and other
as its functional currency.
management and advisory fees.
Fairfirst Insurance Ltd
Fee income from providing financial services are earned on the
•
Revenue from insurance contracts
execution of a significant act Fees and commissions arising from
General insurance business-gross written premium
negotiating or participating in the negotiation of a transaction for
Gross written premiums (GWP) comprise the total premiums received/
a third party, such as the arrangement/participation or negotiation
receivable for the whole period of cover provided by contracts entered
of the lending transactions or other securities are recognised on
into during the accounting period. GWP is generally written upon
completion of the underlying transaction. Fees or components of fees
inception of the policy. Rebates that form part of the premium rate, such
that are linked to a certain performance are recognised after fulfilling
as no-claim rebates, are deducted from the gross written premium
the corresponding criteria.
Insurance contract liabilities - general
Fee income forming an integral part of the corresponding financial
•
Non-life insurance contract liabilities include the outstanding claims
instrument Fees that the Bank considers to be an integral part of the
provision (Reserve for gross outstanding and incurred but not reported,
corresponding financial instruments include: loan origination fees,
and incurred and not enough reported - IBNR/ IBNER) and the provision
loan commitment fees for loans that are likely to be drawn down and
for unearned premium and the provision for premium deficiency.
other credit related fees. The recognition of these fees (together with
28. Non current financial assets

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Other quoted equity investments 87 125 - -

Other unquoted equity investments 28.1 147,665 144,368 92,346 89,049
Other non equity investments 28.2 62,442,051 39,933,976 17,518,775 195,929
62,589,803 40,078,469 17,611,121 284,978
259
28. Non current financial assets (Contd.)

28.1 Other unquoted equity investments
GROUP COMPANY
As at 31 March Number of 2021 2020 Number of 2021 2020
In LKR ‘000s shares shares
Asia Power (Pvt) Ltd 388,527 75,846 72,549 388,527 75,846 72,549
Other equity instruments - 71,819 71,819 - 16,500 16,500
147,665 144,368 92,346 89,049
28.2 Other non equity investments

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Bank deposits 18,503,408 1,269,863 16,729,867 125,472

Debentures 9,955,243 8,038,787 - -
Preference shares 351,430 320,957 - -
Government securities 29,703,638 27,478,202 - -
Deposits with non bank institutions 367,613 226,699 - -
Loans to executives 28.3 990,562 971,913 59,592 70,457
Loans to life policyholders 28.4 1,840,841 1,627,555 - -
Cash flow hedge 729,316 - 729,316 -
62,442,051 39,933,976 17,518,775 195,929
28.3 Loans to executives

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s

Loans granted / transfers 516,846 643,352 21,057 96,888
Recoveries (480,910) (629,567) (32,237) (135,506)
Receivable within one year 341,838 324,551 19,406 19,721

Receivable between one and five years 990,562 971,913 59,592 70,457
1,332,400 1,296,464 78,998 90,178
28.4 Loans to life policyholders

GROUP
As at 31 March 2021 2020
In LKR '000s

Loans granted / transfers 885,798 4,668,147
Recoveries (672,512) (4,341,499)

29. Other non current assets

GROUP COMPANY
As at 31 March Note 2021 2020 2021 2020
In LKR '000s
Pre paid cost 341,600 304,566 92,668 18,842

Work-in-progress - Waterfront project 29.1 103,260,711 78,431,575 - -
Non current advances 977,904 846,608 - -
104,580,215 79,582,749 92,668 18,842
29.1 Work-in-progress - Waterfront project

GROUP
As at 31 March 2021 2020
In LKR '000s
Freehold property* 12,703,071 11,541,115

Leasehold property* 5,106,604 3,111,860
Other constructions in progress 82,275,284 58,389,362
Contractor advances 3,175,752 5,389,238
103,260,711 78,431,575
* The freehold and leasehold property are located at Glennie Street and Justice Akbar Mawatha, Colombo 2.
Other Non-Current Assets represents the construction work in progress, 29.2 Total project cost - Waterfront project
which mainly consists of Freehold Land, advance paid on obtained Lease Upon completion of the Waterfront project, the total cost will be
Land and other project cost incurred. Freehold land included under allocated in the following percentages under each asset category. As
other non-current asset is carried at cost. Lease prepaid in advance estimated at this juncture of time the final project cost allocation will be
consists of the prepayment made to obtaining the lease land rights done in an absolute manner once the project is at near completion.
for 99 years. Other project cost includes advances paid to contractors,
directly attributable cost incurred on the project and borrowing cost Asset category Type Cost percentage
capitalized.
Property, plant and Hotel 52%
Details of the Waterfront Integrated Resort Project
equipment
The company is engaged in the development and construction of an
integrated complex with an approximate area of 4,500,000 square feet, Investment Property Commercial buildings 27%
comprising of offices, residential units, a hotel and conference centre, Inventory Residential apartments 21%
retail and associate facilities and a car park. 100%
Details of Leasehold Freehold

property BOI* UDA**
Extent: 2A-3R-21.02P 13P 7A-0R-16.63P

Period: 99 years from 99 years from -
12-02-2014 01-08-2018
Lease Upfront Lease Upfront Lease -
commitment: rental of rental of LKR. 75.5
LKR. 3,030 Mn Mn
* Board of Investment
** Urban Development Authority
261
30. Inventories During the year ended 31 March 2021, LKR 100 Mn (2020 - LKR 85Mn)
Accounting policy was recognised as an expense for inventories carried at net realisable
Inventories are valued at the lower of cost and net realisable value. Net value. This is recognised in cost of sales and other operating expenses.
realisable value is the estimated selling price less estimated costs of
completion and the estimated costs necessary to make the sale. GROUP
As at 31 March 2021 2020
The costs incurred in bringing inventories to its present location and
In LKR '000s
condition, are accounted for as follows:
Raw materials - On a weighted average basis

•
Inventories
Raw materials 628,872 675,155
Finished goods and work-in-progress - At the cost of direct materials,
•
direct labour and an appropriate proportion of fixed production Finished goods 7,391,309 6,539,106
overheads based on normal operating capacity but excluding Produce stocks 253,605 182,161
borrowing costs Other stocks 2,168,124 1,387,884
Other inventories – At actual cost
• Inventory work in progress 43,854,213 41,384,448
54,296,123 50,168,754
Inventory work in progress includes transfer of Waterfront project
•
apartments and commercial space – At actual cost
31. Trade and other receivables

A receivable represents the Group’s right to an amount of consideration that is unconditional. Trade receivables are non-interest bearing and are
generally on terms of 30 to 90 days. During the year, LKR. 1,314 Mn (2020 - LKR 1,136 Mn) was recognised as provision for expected credit losses on
trade receivables.
GROUP COMPANY
As at 31 March Note 2021 2020 2021 2020
In LKR '000s
Trade and other receivables 16,192,825 11,059,966 95,374 105,730

Reinsurance receivables 589,306 421,297 - -
Premiums receivable 332,729 380,513 - -
Loans to executives 28.3 341,838 324,551 19,406 19,721
17,456,698 12,186,327 114,780 125,451
32. Other current assets

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Prepayments and non cash receivables 3,293,460 4,132,193 156,760 990,557

Tax refunds 2,625,993 2,381,160 14,141 134,272
5,919,453 6,513,353 170,901 1,124,829

33. Short term investments

GROUP COMPANY
As at 31 March Note 2021 2020 2021 2020
In LKR '000s
Quoted equities at market value 33.1 3,471,266 2,869,945 - -

More than 3 months and less than 1 year
Debentures 1,236,380 88,353 - -
Bank deposits 35,678,228 21,305,396 34,553,213 19,224,828
Government securities 3,421,136 1,088,626 2,418,252 -
43,807,010 25,352,320 36,971,465 19,224,828
Less than 3 months

Debentures 53,945 464,657 - -
Bank deposits 18,367,744 10,781,041 13,698,244 8,147,175
Government securities 7,034,062 1,859,952 921,328 -
Reported in statement of cash flows 25,455,751 13,105,650 14,619,572 8,147,175
69,262,761 38,457,970 51,591,037 27,372,003
33.1 Quoted equities at market value

Number of shares Cost Market value
As at 31 March 2021 2020 2021 2020 2021 2020
In LKR In LKR In LKR In LKR
‘000s ‘000s ‘000s ‘000s
Aitken Spence Hotel Holdings PLC - 490,393 - 34,934 - 22,803

Cargills (Ceylon) PLC 859,786 665,852 165,034 128,783 202,050 128,783
Ceylon Cold Stores PLC 144,425 24,348 96,611 18,748 89,796 18,748
Ceylon Tobacco Company PLC 93,780 - 90,537 - 91,881 -
Commercial Bank of Ceylon PLC 7,729,919 5,570,045 676,842 520,075 660,908 504,199
C T Holdings PLC 394,306 - 66,777 - 67,032 -
DFCC Bank PLC - 462,480 - 78,099 - 42,502
Dialog Axiata PLC 14,548,770 2,697,066 168,801 29,668 189,134 33,174
Distilleries Company of Sri Lanka PLC - 1,662,840 - 29,999 - 30,763
Hayleys Fabric PLC 3,916,980 - 48,832 - 55,229 -
Hatton National Bank PLC 5,136,866 4,241,046 735,996 726,124 647,245 635,777
Hemas Holdings PLC - 950,894 - 62,277 - 76,072
John Keells Holdings PLC 4,547,381 978,481 555,142 135,544 675,286 143,828
John Keells Hotels PLC 2,509,603 - 20,077 - 23,841 -
Lion Brewery (Ceylon) PLC 262,995 - 141,965 - 149,644 -
National Development Bank PLC - 1,535,938 - 242,259 - 153,594
Nestle Lanka PLC 152,171 181,722 217,410 265,859 174,464 236,210
Peoples Leasing and Finance PLC - 4,152,870 - 72,338 - 74,336
Piramal Glass PLC - 9,810,292 - 59,070 - 44,146
Sampath Bank PLC 1,717,668 2,361,580 115,893 524,250 92,411 383,521
Seylan Bank PLC - 616 - 31 - 21
Sunshine Holdings PLC 2,255,682 - 33,459 - 59,776 -
Textured Jersey Lanka PLC 7,314,236 3,489,689 210,337 108,581 292,569 137,723
Tokyo Cement Company (Lanka) PLC - 4,589,292 - 114,458 - 203,745
3,343,713 3,151,097 3,471,266 2,869,945
Above list mainly comprises of the investments made by Union Assurance PLC (UA) under the unit linked equity tracker fund.
263
34. Stated capital and other components of equity

Accounting policy
The ordinary shares of John Keells Holdings PLC are quoted in the Colombo Stock Exchange and the Global Depository Receipts are listed on the
Luxembourg Stock Exchange. The holders of ordinary shares are entitled to receive dividends as declared from time to time and are eligible for one
vote per share at General Meetings of the Company. The Group has in place an Employee Share Option Plan. Please refer Note 35 for further details.
34.1 Stated capital

COMPANY
As at 31 March 2021 2020
Number of Value of Number of Value of
shares shares shares shares
In ‘000s In LKR ‘000s In ‘000s In LKR ‘000s
Fully paid ordinary shares

At the beginning of the year 1,318,551 62,881,295 1,318,173 62,806,482
Share options exercised 1,113 220,366 378 74,813
At the end of the year 1,319,664 63,101,661 1,318,551 62,881,295
The number of shares in issue as at 31 March 2021 was 1,320 Mn which include global depository receipts (GDRs) of 1,320,942 (2020 -1,320,942 ). Further
information on the composition of shares in issue is given under the share information section of the annual report.
A quantum of 38,047,143 shares (2020 - 41,563,469) have been reserved to be issued under the employee share option plan as at 31 March 2021.
34.2 Other components of equity

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Revaluation reserve 37,777,543 37,578,451 - -

Foreign currency translation reserve 26,424,124 21,655,664 - -
Other capital reserve 2,863,766 2,700,147 2,863,766 2,700,147
Restricted regulatory reserve 3,626,604 3,564,742 - -
Cash flow hedge reserve 349,024 (508,480) 729,316 -
Fair value reserve of financial assets at FVOCI 1,362,079 1,094,830 28,094 24,797
72,403,140 66,085,354 3,621,176 2,724,944
Revaluation reserve consists of the net surplus on the revaluation of Regulatory Reserve, is subject to meeting governance requirements
property, plant and equipment and present value of acquired in-force stipulated by the IRCSL and can only be released upon receiving
business (PVIB). approval from the IRCSL. The one-off surplus in the SHF is represented by
government debt securities as per the direction of the IRCSL.
Foreign currency translation reserve comprises the net exchange
movement arising on the currency translation of foreign operations and Nations Trust Bank PLC (NTB)
equity accounted investees into Sri Lankan rupees. Statutory reserve fund is maintained as per the requirement in terms
of Section 20 of the Banking Act No 30 of 1988. Accordingly, a sum
The other capital reserve is used to recognise the value of equity- equivalent to 5% of profit after tax transferred to the reserve fund until
settled share-based payments provided to employees, including key the reserve fund is equal to 50% of the Bank’s Stated Capital. Thereafter, a
management personnel, as part of their remuneration. further 2% of profits will transferred until the said reserve fund is equal to
the Bank’s stated Capital.
Restricted regulatory reserve
Cash flow hedge reserve includes the fair value changes on the effective
Union Assurance PLC (UA)
portion of interest rate swaps designated as cash flow hedges.
Based on the direction issued by the IRCSL dated 20 March 2018, and
subsequent approval, UA has transferred LKR. 3,382 Mn attributable to
Fair value reserve of financial assets at FVOCI includes changes in fair
non-participating and non unit fund of unit linked business from the
value of financial instruments designated as financial assets at FVOCI.
life policyholder fund to the life shareholder fund (SHF). The distribution
of the one-off surplus to shareholders, held as part of the Restricted

35. Share-based payment plans Where the terms of an equity-settled transaction award are modified,
Accounting Policy the minimum expense recognised is the expense as if the terms had not
Employee share option plan - Equity-settled transactions been modified, if the original terms of the award are met. An additional
Employees of the Group receive remuneration in the form of share- expense is recognised for any modification that increases the total fair
based payment transactions, whereby employees render services as value of the share-based payment transaction, or is otherwise beneficial
consideration for equity instruments (equity-settled transactions). to the employee as measured at the date of modification.
The Group applies SLFRS 2 Share Based Payments in accounting for The dilutive effect of outstanding options is reflected as additional share
employee remuneration in the form of shares from 1 April 2013 onwards. dilution in the computation of diluted earnings per share (further details
are given in Note 19.2).
The cost of equity-settled transactions is recognised, together with
a corresponding increase in other capital reserves in equity, over the Employee share option scheme
period in which the performance and service conditions are fulfilled. Under the John Keells Group’s Employees share option scheme (ESOP),
The cumulative expense recognised for equity-settled transactions at share options of the parent are granted to executives of the Group
each reporting date until the vesting date reflects the extent to which generally with more than 12 months of service. The exercise price of the
the vesting period has expired and the Group’s best estimate of the share options is equal to the 30 days volume weighted average market
number of equity instruments that will ultimately vest. The expense or price of the underlying shares on the date of grant. The share options
credit to the income statement for a period represents the movement vest over a period of four years and is dependent on a performance
in cumulative expense recognised as at the beginning and end of that criteria and a service criteria. The performance criteria being a minimum
period and is recognised in employee benefits expense. performance achievement of “Met Expectations” and service criteria
being that the employee has to be in employment at the time the share
No expense is recognised for awards that do not ultimately vest, options vest. The fair value of the share options is estimated at the grant
except for equity-settled transactions where vesting is conditional date using a binomial option pricing model, taking into account the
upon a market or non-vesting condition, which are treated as vesting terms and conditions upon which the share options were granted.
irrespective of whether or not the market or non-vesting condition is
satisfied, provided that all other performance and service conditions are The contractual term for each option granted is five years. There are no
satisfied. cash settlement alternatives. The Group does not have a past practice of
cash settlement for these share options.
Share-based payment plans

GROUP COMPANY
In LKR '000s
Total expense arising from share-based payment transactions 225,007 328,425 66,035 87,085
Movements in the year

The following table illustrates the number (No.) and weighted average exercise prices (WAEP) of, and movements in, share options during the year;
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
No. WAEP No. WAEP No. WAEP No. WAEP
Outstanding at the beginning of the year 41,563,469 152.67 45,736,456 159.26 14,419,940 152.76 16,231,867 159.80
Granted during the year 6,557,100 132.86 6,568,000 136.97 1,819,700 132.86 2,124,000 136.97
Transfers - - - - (56,195) 159.13 (173,386) 148.55
Exercised during the year (1,113,183) 142.81 (377,489) 147.21 (363,100) 142.83 (101,311) 148.55
Expired during the year (8,960,243) 150.47 (10,363,498) 172.01 (3,049,045) 150.13 (3,661,230) 174.61
Outstanding at the end of the year 38,047,143 150.06 41,563,469 152.67 12,771,300 150.82 14,419,940 152.76
Exercisable at the end of the year 22,717,896 155.17 23,800,846 154.13 8,392,388 155.40 9,199,686 154.43
265
35. Share-based payment plans (Contd.) The expected life of the share options is based on historical data and
current expectations and is not necessarily indicative of exercise patterns
Accounting judgements, estimates and assumptions that may occur. The expected volatility reflects the assumption that
The Group measures the cost of equity-settled transactions with the historical volatility over a period similar to the life of the options
employees by reference to the fair value of the equity instruments at is indicative of future trends, which may not necessarily be the actual
the date at which they are granted. Estimating fair value for share-based outcome either.
payment transactions require determination of the most appropriate
valuation model, which is dependent on the terms and conditions of the The following information were used and results was generated using
grant. This estimate also requires determination of the most appropriate binomial model for ESOP.
inputs to the valuation model including the expected life of the share
option, volatility and dividend yield and making assumptions about
them.
COMPANY
As at 31 March 2021 2020 2019 2018 2017
Plan no 10 Plan no 10 Plan no 9 Plan no 9 Plan no 9
award 2 award 1 award 3 award 2 award 1
Dividend yield (%) 3.87 3.62 3.76 3.99 2.18

Expected volatility (%) 21.35 17.47 17.77 17.54 21.05
Risk free interest rate (%) 6.44 9.83 10.09 11.48 11.91
Expected life of share options (Years) 5 5 5 5 5
Weighted average share price at the grant date (LKR) 134.74 138.70 154.10 173.25 142.83
Weighted average remaining contractual life for the share options outstanding 3 3 3 3 3
(Years)
Weighted average fair value of options granted during the year (LKR) 44.91 46.23 51.37 56.27 56.29
Exercise price for options outstanding at the end of the year (LKR) 132.86 136.97 154.10 173.25 142.83
Exercise price for options outstanding at the end of the year (LKR) (adjusted as at 132.86 136.97 154.10 173.25 142.83
31-03-2021)
36. Insurance contract liabilities

Accounting policy
Insurance contract liabilities
The long term and unit linked insurance business provisions are based on the recommendation of the independent external actuary following
annual valuation of the life insurance business. The actuarial valuation takes into account all liabilities including contingent liabilities and is based on
assumptions recommended by the actuary.
36.1 Insurance contract liabilities

GROUP
As at 31 March 2021 2020
In LKR '000s
Insurance contract liabilities 44,791,714 37,856,844

Unclaimed benefits 368,897 328,995
45,160,611 38,185,839
Life insurance contract liabilities outflows less the discounted value of the expected premiums. Valuation
Life insurance contract liabilities are recognised when contracts are assumptions are derived based on the best estimate experience
entered into and premiums are charged. These liabilities are measured with a prescribed risk margin to allow for adverse deviations. Non
by using the gross premium valuation method as prescribed by the participating liabilities are discounted using the risk free yields. The
Regulation of Insurance Industry Act, No. 43 of 2000. The liability is value of participating policy liabilities is the higher of the value of the
determined as the discounted value of the expected contractual cash guaranteed benefits liability and the total benefits liability, derived at

the participating insurance fund level. In calculating the guaranteed Discretionary participating features (DPF)
benefits liability, only the guaranteed benefits are considered and the DPF is a contractual right to receive, as a supplement to guaranteed
cashflows are discounted using the risk free interest rate yield curve. benefits, additional benefits that;
Total benefits liability includes all the guaranteed and non guaranteed
• are likely to be a significant portion of the total contractual benefits;
benefits, and discount the cash flows using the fund based yield of the
participating insurance fund. The Liability is de-recognised when the • the amount or timing of which is contractually at the discretion of the
contract expenses is discharged or is cancelled. At each reporting date, issuer; and contractually based on:
an assessment is made of whether the recognised life insurance liabilities
• The performance of a specified pool of contracts or a specified type of
are adequate, by using a liability adequacy test.
contract,
Liability adequacy test (LAT) • Realised and or unrealised investment returns on a specified pool of
At each reporting date, an assessment is made of whether the recognised assets held by the issuer, and
life insurance liabilities are adequate by using an existing liability adequacy
• The profit or loss of the company, fund or other entity that issues the
test as laid out under SLFRS 4. The liability value is adjusted to the extent
contract.
that it is adequate to meet future benefits and expenses. In performing
the adequacy test, current best estimates of future contractual cash
Derivatives embedded in an insurance contract or an investment
flows, including related cash flows such as claims handling and policy
contract with DPF are separated and fair valued through the income
administration expenses, policyholder options and guarantees, as well as
statement unless the embedded derivative itself is an insurance contract
investment income from assets backing such liabilities, are used.
or investment contract with DPF. The derivative is also not separated if
the host insurance contract and / or investment contract with DPF is
Any deficiency is recognised in the income statement by setting up a
measured at fair value through the profit and loss.
provision for liability adequacy.
IRCSL regulations and the terms and conditions of these contracts
Accounting judgements, estimates and assumptions
set out the bases for the determination of the amounts on which the
Product classification
additional discretionary benefits are based (the DPF eligible surplus)
SLFRS 4 requires contracts written by insurers to be classified as either
and within which the company may exercise its discretion as to the
insurance contracts or investment contracts depending on the level of
quantum and timing of their payment to contract holders. At least 90%
insurance risk transferred.
of the eligible surplus must be attributed to contract holders as a group
(which can include future contract holders) and the amount and timing
Insurance contracts are contracts under which one party (the Insurer)
of the distribution to individual contract holders is at the discretion
accepts significant insurance risk from another party (the policyholder)
of the company, subject to the advice of the appointed actuary.
by agreeing to compensate the policyholder if a specified uncertain
All DPF liabilities including unallocated surpluses, both guaranteed
future event (the insured event) adversely affects the policyholder.
and discretionary, at the end of the reporting period are held within
Significant insurance risk exists if an insured event could cause an insurer
insurance contract liabilities, as appropriate.
to pay significant additional benefits in any scenario, excluding scenarios
that lack commercial substance (i.e. have no discernible effect on the
Valuation of life insurance contract liabilities
economics of the transaction). The classification of contracts identifies
Long duration contract liabilities included in the life insurance fund,
both the insurance contracts that the company issues and reinsurance
result primarily from traditional participating and non participating life
contracts that the company holds.
insurance products. Short duration contract liabilities are primarily group
term, accident and health insurance products. The actuarial reserves
Contracts where the company does not assume a significant insurance
have been established based on the following; 
risk is classified as investment contracts.
• Non participating liabilities are discounted using risk free yield curve
Investment contracts are those contracts that transfer significant
provided by the IRCSL and the participating liabilities are based on the
financial risks and no significant insurance risks. Financial risk is the risk
fund yield of the life fund.
of a possible future change in one or more of a specified interest rates,
financial instrument prices, commodity prices, foreign exchange rates, • Mortality rates based on published mortality tables adjusted for actual
index of price or rates, credit ratings or credit index or other variables, experience as required by regulations issued by the IRCSL.
provided in the case of a non financial variable that the variable is not
• Surrender rates based on actual experience.
specific to a party to the contract.
The amount of policyholder dividend to be paid is determined annually
Once a contract has been classified as an insurance contract, it remains
by the company. The dividend includes life policyholders share of net
an insurance contract for the remainder of its lifetime, even if the
income that is required to be allocated by the insurance contract.
insurance risk reduces significantly during this period, unless all rights
and obligations are extinguished or expired. Investment contracts
Mortality, morbidity, longevity, investment returns, expenses, lapses,
can, however, be reclassified as insurance contracts after inception if
surrender rates and discount rates were the assumptions used for the
insurance risk becomes significant.
valuation of insurance contract liabilities. For those contracts that insure
risk related to longevity, prudent allowance is made for expected future
Insurance and investment contracts are further classified as being either
mortality improvements, as well as wide ranging changes to the life
with or without discretionary participating features.
style, which could result in significant changes to the expected future
mortality exposure.
267
36. Insurance contract liabilities (Contd.) In the opinion of the consultant actuary, the admissible assets of
the conventional life insurance fund and the non unit fund of linked
Estimates are also made for future investment income arising from the
assets backing Life Insurance contracts. These estimates are based on
long term business as at 31 December 2020 is adequate to cover the
current market returns, as well as expectations about future economic liabilities of the funds.
and financial developments.
As at 31 March 2021, an internal actuarial valuation has been carried
Assumptions on future expenses are based on current expense levels,
out for the conventional life insurance fund and the non unit fund of
adjusted for expected expense inflation, if appropriate. Lapse and
linked long term business. In the opinion, it was concluded that the
surrender rates are based on the company’s historical experience of
lapses and surrenders. admissible assets are adequate to cover the liabilities of the funds.
There is no material impact on the assumptions used for the valuation One - off surplus arising from change in policy
of insurance contract liabilities due to COVID-19 outbreak as at 31 liability valuation
March 2021 since insurance contract liability valuations use long The one-off surplus comprises of LKR. 432.5 Mn attributable to
term assumptions except for risk free interest rate which has dropped participating business and LKR. 2.5 Mn attributable to unit linked fund
drastically during the year was used for discounting nonparticipating and LKR. 3,382 Mn attributable to non-participating and non-unit fund
insurance contract liabilities. However, there is no significant impact of unit linked business.
given the Company’s liability composition.
Based on the directions issued by the IRCSL dated 20 March 2018 and
Valuation of life insurance fund
subsequent approval, the Company has transferred LKR. 3,382 Mn
The valuation of the conventional life insurance fund as at 31
attributable to non - participating and non-unit fund of unit linked
December 2020 was carried out by Mr. Vivek Jalan FIA, FIAI of
business from life policyholder fund through Income Statement to life
Willis Towers Watson India (Pvt) Ltd and a sum of LKR. 825 Mn
shareholder fund and held as part of the Restricted Regulatory Reserve
was transferred from the conventional life insurance fund to the
under equity in the statement of financial position.
shareholders fund for the year 2020. Subsequent to the transfer the
conventional life fund stood at LKR. 41,827 Mn. One - off Surplus was determined as the difference between the
NPV solvency basis liability and the GPV distribution basis liability as
Similarly, the non unit fund of linked long term business valuation
of 31 December 2015. This is calculated for Participating and other
was carried out by Mr. Vivek Jalan FIA, FIAI of Willis Towers Watson
than participating funds, separately. Above basis is in line with the
India (Pvt) Ltd and non unit fund stood at LKR. 55 Mn.
‘Minimum One - off Surplus’ calculation basis provided in the IRCSL
guideline.
Movement in Life Insurance fund

As at 31 December 2020 2019
In LKR ‘000s
Conventional life insurance fund

Balance as at 1 January 35,448,033 30,557,320
Increase in life insurance fund before surplus transfer to share holders 7,061,324 5,940,278
Transfer to shareholders (825,000) (1,000,000)
Effect of taxation on surplus/bonus transferred to policyholders 51,059 (24,631)
Net change in unclaimed benefits 91,531 (24,934)
Balance as at 31 December 41,826,947 35,448,033
Non unit fund of linked life insurance contracts

Balance as at 1 January 41,718 42,561
Increase in non unit fund of linked life insurance before surplus transfer to share holders 10,416 6,841
Transfer to shareholders - -
Net change in unclaimed benefits 2,576 (7,684)
Balance as at 31 December 54,710 41,718
41,881,657 35,489,751

Liability adequacy test (LAT) - Life insurance contract liabilities 36.2 Change in life insurance contract liabilities
As at 31 December 2020, liability adequacy test was performed by the The results of Union Assurance PLC’s (UA) life business segment is
appointed actuary Mr. Vivek Jalan FIA, FIAI of Willis Towers Watson India consolidated into the Group’s Consolidated Income Statement. The
Private Limited who concluded that, the liability value is sufficient to change in life insurance contract liabilities represents the transfer to
meet future benefits and expenses. Hence, no provision was required to the Life Fund, the difference between all income and expenditure
be made for any premium deficiency. attributable to life policy holders during the year.
Summarised financial information

In LKR '000s
Total Revenue 13,221,167 11,120,928

Cost of sales (6,168,801) (5,290,054)
Gross profit 7,052,366 5,830,874
Operating expenses including distribution and administration expenses (4,192,748) (3,681,724)
Net finance income 5,023,000 4,523,686
Profit attributable to shareholders of UA (850,926) (1,055,405)
Change in insurance contract liabilities 7,031,692 5,617,431
Union Assurance PLC follows a risk mitigation approach for inherent uncertainty regarding the occurrence, amount or timing of insurance contract
liabilities.
Following table describs headline risks and responses.
Headline risk Risk response
Investment return on underlying items failing below guaranteed minimum Management discretion to determine amount and timing of policy
rates holders bonuses (within limits)
Insufficient fees to cover cost of guarantees and expenses Hedging programme
Differences in duration and yield of assets and liabilities • Matching of assets and liabilities cash flows
• Investing in investment grade assets
Policy holder behavioural risk Surrender penalty
37. Interest-bearing loans and borrowings

37.1 Movement
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s

Cash movement
Loans obtained 71,729,856 33,268,809 43,889,749 -
Repayments (6,753,731) (5,102,445) (540,608) (300,468)
Non cash movement
Accrued Interest 1,138,330 400,712 428,650 -
Exchange rate adjustments 6,227,292 3,083,173 2,803,320 53,333
At the end of the year 128,473,113 56,131,366 47,186,858 605,747
Repayable within one year 9,507,473 5,206,020 3,007,368 316,042

Repayable after one year 118,965,640 50,925,346 44,179,490 289,705
128,473,113 56,131,366 47,186,858 605,747
269
37. Interest-bearing loans and borrowings (Contd.)
37.2 Security and repayment terms

As at 31 March Nominal Repayment terms Carrying Value of Collaterals 2021 2020
Interest rate In LKR ‘000s In LKR ‘000s
Company
John Keells Holdings 1 month LIBOR 36 monthly installments - 306,013 605,747
PLC plus margin commencing from March 2019
Fixed rate 28 quarterly installments - 5,876,085 -
commencing from December 2020
Fixed rate 60 monthly installments - 5,925,000 -
commencing from December 2020
6-month LIBOR 12 semi annual installments - 35,079,760 -
plus margin commencing from December 2024
after 4 years grace period
47,186,858 605,747
Group companies
Asian Hotels & Fixed rate 17 monthly installments - 50,000 -
Properties PLC commencing from May 2021 after
6 months grace period
Beruwala Holiday 1 month LIBOR 7 quarterly installments LKR 3.9 Bn primary floating 218,677 198,350
Resorts (Pvt) Ltd plus margin commencing from June 2021 mortgage bond over hotel property.
Fixed rate 3 monthly installments - 47,240 -
commencing from June 2021
Fixed rate 3 monthly installments Letter of Comfort from John Keells 25,753 -
commencing from June 2021 after Holdings PLC
a grace period of 9 months
Ceylon Holiday Resort AWPLR plus 77 monthly installments after a LKR 2.45Bn Corporate guarantee - 2,092,297
Ltd margin grace period of 18 months from from John Keells Hotels PLC
the date of first disbursement
Fixed for the first 102 monthly installments LKR 3.0Bn Corporate Guarantee from 2,838,352 -
5 years and 1 commencing from August 2022 John Keells Hotels PLC
month AWPLR after 18 months grace period
plus margin for
the next 5 years
Cinnamon Hotel Fixed rate 15 monthly installments - 24,692 -
Management Ltd commencing from April 2021
Fantasea World Inv 3 months LIBOR 22 quarterly installments Leasehold rights of Island of 3,817,658 3,678,725
(Pte) Ltd plus margin commencing from December 2018 Cinnamon Hakuraa Huraa.
after 18 months grace period
3 months LIBOR 12 Monthly installments 146,508 -
plus margin commencing from March 2021
Habarana Walk Inn Ltd Fixed rate 18 monthly installments LKR 12.7Mn Corporate Guarantee 12,680 -
commencing from June 2021 after from John Keells Hotels PLC and
6 months grace period Letter of Comfort from John Keells
Holdings PLC
Habarana Lodge Ltd 1 month LIBOR 8 quarterly installments - 37,939 35,058
plus margin commencing from September
2021
Fixed rate 18 monthly installments LKR 37.9Mn Corporate Guarantee 38,453 -
Holdings PLC


Hikkaduwa Holiday 1 month LIBOR 4 quarterly installments - 160,304 148,131

Resorts (Pvt) Ltd plus margin commencing from June 2021
Holdings PLC
Fixed rate 72 monthly installments LKR 540Mn Corporate Guarantee 193,311 -
commencing from January 2022 from John Keells Hotels PLC
after 12 months grace period
John Keells Properties 1 month COF plus 60 monthly installments General terms and conditions for 172,824 262,533
Ja-Ela (Pvt) Ltd margin commencing from December 2016 LKR 450 Mn signed relating to the
term loan.
John Keells Fixed rate 18 monthly installments - 20,000 -
Information commencing from April 2021
Technology (Pvt)
Ltd
John Keells Logistics Fixed rate 24 monthly installments - 20,000 -
(Pvt) Ltd commencing from April 2021
John Keells Hotels PLC Fixed rate 15 monthly installments Letter of undertaking from John 4,372 -
commencing from June 2021 after Keells Hotels PLC
Fixed for the first 10 bi-annual installments Letter of Comfort from John Keells 1,018,780 -
3 years and 1 commencing from June 2023 after Holdings PLC
month AWPLR 24 months grace period
plus margin for
the next 4 years
Jaykay Marketing Fixed rate 20 quarterly installments - 3,800,000 -
Services (Pvt) Ltd commencing from March 2021
Fixed rate 20 quarterly installments - 2,000,000

commencing from May 2021
Keells Food Products 1 month COF plus 60 monthly installments - 129,124 165,336
PLC margin commencing from February 2019
Kandy walk Inn Ltd Fixed rate 18 monthly installments LKR 26.6Mn Corporate Guarantee 26,965 -
Holdings PLC
Mack Air Pvt Ltd Fixed rate 15 monthly installments - 15,000 -
commencing after 9 months grace
period
Mack International Fixed rate 15 monthly installments - 10,000 -
Freight (Pvt) Ltd commencing after 9 months grace
period
Rajawella Holdings Ltd 1 month COF plus 60 monthly installments - 374,000 350,000
margin commencing from April 2020 after
1 year grace period
The Colombo Ice 1 month COF plus 60 monthly installments LKR 1.17 Bn Corporate guarantee 1,041,667 1,458,333
Company (Pvt) Ltd margin commencing from March 2017 from Ceylon Cold Stores PLC
after 1 year grace period
Trans Asia Hotels PLC 1 month LIBOR 5 quarterly installments - 187,781 177,774
plus margin commencing from March 2021
Travel Club (Pte) Ltd 1 months LIBOR 12 quarterly installments - - 63,208
2017
271
37. Interest-bearing loans and borrowings (Contd.)

37.2 Security and repayment terms (Contd.)

Tranquility (Pte) Ltd 3 months LIBOR 16 quarterly installments Leasehold right on the Island of 5,591,934 5,347,425
plus margin commencing from September Kanuoiy Huraa in Kaafu (Male')
2019 after 12 months grace period
3 months LIBOR 12 monthly installments - 177,866 -
based plus margin commencing from March 2021
Trinco Holiday Resorts AWPLR minus 13 monthly installments Letter of comfort from John Keells 94,238 91,000
(Pvt) Ltd margin commencing from April 2021 after Hotels PLC
1 month LIBOR 8 quarterly installments - 63,152 39,480
2021
Waterfront Properties 1 month LIBOR 13 quarterly installments Freehold and leasehold land of LKR 58,505,919 41,044,683
(Pvt) Ltd plus margin commencing from September 11.4 Bn.
2019
Yala Village (Pvt) Ltd 1 month LIBOR 8 quarterly installments - 28,463 26,300
2021
Holdings PLC
Whittal Boustead 364-days Treasury 24 monthly installments - 101,400 95,547
Travel Ltd Bills rate plus commencing from March 2021
margin after a 6 months grace period
Walkers Tours Ltd Fixed rate 23 monthly installment - 250,342 251,439
commencing from September
2021 after 6 months grace period
128,473,113 56,131,366
38. Employee benefit liabilities Under the Payment of Gratuity Act No. 12 of 1983, the liability to an
Accounting Policy employee arises only on completion of 5 years of continued service. The
Employee contribution plans - EPF/ETF obligation is not externally funded.
Employees are eligible for Employees’ Provident Fund contributions
and Employees’ Trust Fund contributions in line with respective statutes Other long term employee benefit
and regulations. The companies contribute the defined percentages of A new Long-Term Incentive Plan (LTI) has been launched for senior
gross emoluments of employees to an approved Employees’ Provident employees of the Group. The overall incentive will be paid in cash as a
Fund and to the Employees’ Trust Fund respectively, which are externally lump sum payment upon achievement of key performance indicators
funded. linked to the five year strategic plan in place.
Employee defined benefit plan - gratuity The Liability recognised in respect other long term employee benefits
The liability recognised in the statement of financial position is the are measured as the present value of the estimated future cash outflows
present value of the defined benefit obligation as at the reporting date expected to be made by the Group in relation to the performance and
using the projected unit credit method. Any actuarial gains or losses the services of the relevant employees, up to the reporting date.
arising are recognised immediately in other comprehensive income.
38.1 Employee benefit liabilities

GROUP COMPANY
As at 31 March Note 2021 2020 2021 2020
In LKR '000s
Employee defined benefit plan - gratuity 38.2 2,330,114 2,073,046 123,194 107,318
Other long term employee benefit 38.3 483,892 270,865 108,175 64,132

38.2 Employee defined benefit plan - gratuity

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s

Current service cost 233,577 235,405 9,904 8,254
Transfers - - (1,137) (21,640)
Interest cost on benefit obligation 204,805 195,095 11,805 14,919
Payments (276,410) (238,597) (6,831) (22,005)
(Gain)/Loss arising from changes in assumptions 95,096 (109,054) 2,135 (7,840)
The expenses are recognised in the income statement in the following line
items;
Cost of sales 218,109 205,689 2,895 2,171
Selling and distribution expenses 44,986 25,895 - -
Administrative expenses 175,287 198,916 18,814 21,002
438,382 430,500 21,709 23,173
38.3 Other long term employee benefits

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
At the beginning of the year 270,865 95,629 64,132 21,379

Current service cost 192,058 161,640 37,701 40,829
Interest cost 20,969 13,596 6,342 1,924
At the end of the year 483,892 270,865 108,175 64,132
Accounting judgements , estimates and assumptions

Employee benefit liability - gratuity
The employee benefit liability of the Group is based on the actuarial valuation carried out by Independent actuarial specialists. The actuarial valuations
involve making assumptions about discount rates and future salary increases. The complexity of the valuation, the underlying assumptions and its long
term nature, the defined benefit obligation is highly sensitive to changes in these assumptions. All assumptions are reviewed at each reporting date.
The principal assumptions used in determining the cost of employee benefits were:
As at 31 March 2021 2020
Discount rate 7.00% - 9.00% 10.00% - 11.00%

Future salary increases 6.00% - 8.00% 6.00% - 8.00%
38.4 Sensitivity of assumptions used

A percentage change in the assumptions would have the following effects to employee defined benefit plan - gratuity.
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
Discount rate:
1% Increase (100,137) (119,625) (6,955) (4,392)
1% Decrease 110,514 78,005 7,673 4,738
Salary Increment rate:
1% Increase 111,402 85,654 7,867 5,008
1% Decrease (102,399) (80,440) (7,249) (4,714)
273
38. Employee benefit liabilities (Contd.)

38.5 Maturity analysis of the payments
The following payments are expected on employee benefit plan - gratuity in future years.
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Within the next 12 months 218,929 255,016 44 1,725

Between 1 and 2 years 222,511 261,187 12,002 10,501
Beyond 10 years 224,545 62,157 16,483 -
Total expected payments 2,330,114 2,073,046 123,194 107,318
Weighted average duration (years) of defined benefit obligation 7.45 7.95 12.26 6.81
39. Non current financial liabilities

Accounting policy
Group classifies all financial non current liabilities under non current financial liabilities which include forward contract liabilities and construction
retention liabilites of the Waterfront integrated resort project.
As at 31 March 2021 2020
In LKR '000s
Forward contract liability 413,466 544,646

Construction retention 3,247,486 3,075,217
3,660,952 3,619,863
40. Other non current liabilities

Accounting policy
Group classifies all non financial non current liabilities under other non current liabilities which include non refundable advances and deposits.
As at 31 March 2021 2020

In LKR '000s
Advances received - 3,088,730

Contract liabilities 19,386,170 9,407,028
Deposits 101,057 117,947
Other deferred liabilities 58,428 204
19,545,655 12,613,909
41. Trade and other payables

Accounting policy
Trade payables are the aggregate amount of obligations to pay for goods or services, that have been acquired in the ordinary course of business. Trade
payables are classified as current liabilities if payment is due within one year.
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Trade and other payables 34,037,021 22,849,584 372,711 423,393

Contract Liabilities 112,665 72,868 - -
Reinsurance payables 670,785 453,444 - -
Advances and deposits 467,229 505,583 - -
35,287,700 23,881,479 372,711 423,393
Trade and other payables are non-interest bearing and settled within one year. Reinsurance payables are settled within one year. For further explanation
on the Group’s liquidity risk management process refer Note 11.2.2.

42. Short term borrowings

Accounting policy
Short term borrowings are the interest bearing borrowings of the Group which fall due within 12 months from the end of the financial year. These are
obtained for working capital requirements.
GROUP
As at 31 March 2021 2020
In LKR '000s
Bank borrowings 6,903,737 5,803,771

6,903,737 5,803,771
43. Other current liabilities

Accounting policy
Group classifies all non financial current liabilities under other current liabilities.
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Non refundable deposits 518,057 588,252 - 2,566

Contract liabilities 758,085 877,378 - -
Other tax payables 457,256 157,507 20,796 809
1,733,398 1,623,137 20,796 3,375
44. Related party transactions Non-recurrent related party transactions

Terms and conditions of transactions with related parties There were no non-recurrent related party transactions which in
The Group and the Company carried out transactions in the ordinary aggregate value exceeds 10% of the equity or 5% of the total assets
course of business with the following related entities. The list of Directors whichever is lower of the company as per 31 March 2020 audited
at each of the subsidiaries, joint venture and associate companies financial statements, which required additional disclosures in the
have been disclosed in the Group Directory under the Supplementary 2020/21 Annual Report under Colombo Stock Exchange listing Rule
Information section of the Annual Report. 9.3.2 and Code of Best Practices on Related Party Transactions under the
Securities and Exchange Commission Directive issued under Section
Governance structure, nature of the entity’s relationships, principal place 13(c) of the Securities and Exchange Commission Act.
of business and the country of incorporation have been disclosed in the
“Report of the Related Party Transaction Review Committee" and Group Recurrent related party transactions,
directory. There were no recurrent related party transactions which in aggregate
value exceeds 10% of the consolidated revenue of the Group as per 31
Transactions with related parties are carried out in the ordinary course March 2020 audited financial Statements, which required additional
of business. Outstanding current account balances at year end are disclosures in the 2020/21 Annual Report under Colombo Stock
unsecured, interest free and settlement occurs in cash. Exchange listing Rule 9.3.2 and Code of Best Practices on Related Party
Transactions under the Securities and Exchange Commission Directive
The sales to & purchases from related parties are made on terms issued under Section 13(c) of the Securities and Exchange Commission
equivalent to those that prevail in arm's length transactions. Act.
44.1 Amounts due from related parties

GROUP COMPANY
As at 31 March Note 2021 2020 2021 2020
In LKR '000s
Subsidiaries 44.5 - - 1,379,839 353,184

Equity accounted investees 123,553 389,766 85,977 328,433
Key management personnel - - - -
123,553 389,766 1,465,816 681,617
275
44. Related party transactions (Contd.)

44.2 Amounts due to related parties
GROUP COMPANY
As at 31 March Note 2021 2020 2021 2020
In LKR '000s
Subsidiaries 44.6 - - 13,181 777

Equity accounted investees 1,385 2,073 - -
Key management personnel - - - -
1,385 2,073 13,181 777
44.3 Transactions with related parties

GROUP COMPANY
In LKR '000s
Subsidiaries
Purchases of goods - - 5,996 2,470
Rendering of services 44.5 - - 1,307,624 1,122,614
Receiving of services 44.6 - - 428,543 123,341
Rent paid - - 31,641 40,095
Dividend received - - 3,959,814 4,137,917
Equity accounted investees

Sale of goods 8,381 12,405 - -
Rendering of services 44.5 482,220 474,648 338,096 334,672
Receiving of services 163,712 231,860 - 269
Interest received 44.4 67,987 75,859 10,721 16,512
Interest paid 44.4 13,730 5,915 2 -
Dividend received - - 4,386,446 2,229,693
Key management personnel (KMP)

Sale of goods - - - -
Close family members of KMP

Companies controlled / jointly controlled / significantly

Influenced by KMP and their close family members
Post employment benefit plan

Contributions to the provident fund 261,102 269,690 50,407 53,621
44.4 Transactions with related parties - Associates

GROUP COMPANY
In LKR '000s
Nations Trust Bank PLC

Interest received 67,987 75,859 10,721 16,512
Interest paid 13,730 5,915 2 -
The Group held interest bearing deposits of LKR 1,023 Mn (2020 - LKR 1,370 Mn) at Nations Trust Bank PLC as at 31 March 2021.

44.5 Related party transactions and balances

COMPANY
Rendering of services Amounts due from
For the year ended/As at 31 March 2021 2020 2021 2020
In LKR ‘000s
Subsidiaries
Asian Hotels and Properties PLC 55,255 62,723 9,776 6,961
Beruwala Holiday Resorts (Pvt) Ltd 12,350 12,254 1,235 4,135
Ceylon Cold Stores PLC 162,226 94,178 208,835 24,902
Ceylon Holiday Resorts Ltd 12,968 8,181 1,268 2,189
Cinnamon Hotel Management Services Ltd 56,568 59,284 6,010 11,238
Fantasea World Investments (Pvt) Ltd 5,809 3,360 854 574
Habarana Lodge Ltd 10,236 10,490 1,041 1,832
Habarana Walk Inn Ltd 8,395 8,473 3,150 1,464
Hikkaduwa Holiday Resorts (Pvt) Ltd 10,206 10,762 999 2,192
InfoMate (Pvt) Ltd 48,792 43,478 3,474 6,938
JayKay Marketing Services (Pvt) Ltd 363,285 201,434 63,912 48,252
John Keells Information Technologies (Pvt) Ltd 76,727 77,090 63,245 112,203
John Keells International (Pvt) Ltd 5,627 6,030 3,158 -
John Keells Logistics (Pvt) Ltd 36,455 43,046 8,264 10,777
John Keells Maldivian Resorts (Pte) Ltd 3,983 4,044 913 588
John Keells Office Automation (Pvt) Ltd 33,544 33,933 19,412 11,996
John Keells PLC 16,560 18,578 1,080 382
John Keells Stock Brokers (Pvt) Ltd 9,917 9,678 - 945
John Keells Teas Ltd 2,407 1,550 270 789
John Keells Warehousing (Pvt) Ltd 3,323 2,331 324 208
Kandy Walk Inn Ltd 10,065 9,250 1,048 851
Keells Consultants (Pvt) Ltd 4,198 3,118 13,109 777
Keells Food Products PLC 38,554 37,764 3,947 4,342
Lanka Marine Services Ltd 13,814 14,783 2,553 1,644
Mack Air (Pvt) Ltd 12,771 17,582 356 1,445
Mackinnon Keells Ltd 1,829 1,488 - 261
Mackinnons Travels (Pvt) Ltd 11,290 13,370 878 2,247
Rajawella Holdings Ltd 5,772 5,359 1,144 2,763
Tea Small Holder Factories PLC 2,224 2,466 236 396
The Colombo Ice Company (Pvt) Ltd 11,702 10,235 1,126 2,765
Tranquility (Pte) Ltd 12,226 9,892 1,969 1,753
Trans Asia Hotels PLC 38,298 41,908 - 4,072
Travel Club (Pvt) Ltd 5,349 5,435 867 503
Trinco Holiday Resorts (Pvt) Ltd 8,531 7,810 880 1,182
Union Assurance PLC 97,810 74,052 944,644 38,674
Walkers Tours Ltd 37,800 49,866 3,023 9,008
Waterfront properties (Pvt) Ltd - 53,453 - 14,854
Whittall Boustead (Pvt) Ltd 23,230 23,252 1,493 5,082
Whittall Boustead (Travel) Ltd 8,438 10,284 1,054 4,020
Yala Village (Pvt) Ltd 8,774 9,922 904 2,612
Other subsidiaries 20,316 10,428 3,388 5,368
1,307,624 1,122,614 1,379,839 353,184
277
44. Related party transactions (Contd.)

44.5 Related party transactions and balances (Contd.)
COMPANY
Rendering of services Amounts due from
In LKR ‘000s
Joint ventures
DHL Keells (Pvt) Ltd 318,378 314,009 70,049 158,292
Braybrooke Residential Properties (Pvt) Ltd 651 848 1,479 891
Sentinel Reality (Pvt) Ltd 23 111 76 50
Associates
Fairfirst Insurance Ltd 37 - 400 12,635
Nations Trust Bank PLC - - 1,401 149,243
Saffron Aviation (Pvt) Ltd 3,705 4,167 334 1,219
Sancity Hotels and Properties Ltd 9,679 9,897 5,813 2,643
South Asia Gateway Terminals ( Pvt ) Ltd 5,623 5,640 6,425 3,460
338,096 334,672 85,977 328,433
44.6 Related party transactions and balances

COMPANY
Receiving of services Amounts due to
In LKR ‘000s
Subsidiaries
Asian Hotels and Properties PLC 3,033 4,901 - -
InfoMate (Pvt) Ltd 5,581 5,690 - -
Trans Asia Hotels PLC 25,710 3,275 1,632 -
John Keells Information Technologies (Pvt) Ltd 377,163 90,494 - -
Whittall Boustead (Pvt) Ltd 9,819 7,968 - -
Other subsidiaries 7,237 11,013 11,549 777
428,543 123,341 13,181 777
Joint ventures
DHL Keells (Pvt) Ltd - 227 - -
Associates
Sancity Hotels and Properties Ltd - 42 - -
- 269 - -

44.7 Compensation of key management personnel

Key management personnel include members of the Board of Directors of John Keells Holdings PLC and its subsidiary companies.
GROUP COMPANY
In LKR '000s
Short-term employee benefits 381,202 405,481 115,268 136,706

Post employment benefits 7,459 7,549 2,541 1,879
Other long-term benefits - - - -
Termination benefits - - - -
Share based payments 91,142 80,634 29,275 30,363
479,803 493,664 147,084 168,948
Directors’ interest in the employee share option plan of the Company

As at 31 March 2021, the executive members of the Board of Directors held options to purchase ordinary shares under the employee share option plan
as follows;
COMPANY
2021 2020
Expiry date Adjusted exercise Number of shares Number of shares Number of shares Number of shares
price outstanding at exercisable at the outstanding at the exercisable at the
LKR the end of period end of period end of period end of period
24.06.2020 - - - 502,522 502,522

14.08.2021 142.83 600,000 600,000 600,000 450,000
02.07.2022 173.25 725,000 543,750 725,000 362,500
21.06.2023 154.10 880,000 440,000 880,000 220,000
30.06.2024 136.97 880,000 220,000 880,000 -
30.06.2025 132.86 880,000 - - -
No share options have been granted to the non-executive members of the Board of Directors under the employee share option plan.
279
OTHER DISCLOSURES Having discussed with independent legal and tax experts and based on
45. Contingent liabilities the information available, the contingent liability as at 31 March 2021 is
Accounting policy estimated at Rs.36.5 Mn.
Provisions, contingent assets and contingent liabilities
Provisions are recognised when the Group has a present obligation Kandy Walk Inn Ltd (KWIL)
(legal or constructive) as a result of a past event, it is probable that an The contingent liability of KWIL as at 31 March 2021, relates to the
outflow of resources embodying economic benefits will be required following:
to settle the obligation and a reliable estimate can be made of the
amount of the obligation. Where the Group expects some or all of a Income tax assessment relating to year of assessment 2016/17. The
provision to be reimbursed, for example under an insurance contract, company has lodged appeals against the assessments and is contesting
the reimbursement is recognised as a separate asset but only when the these under appellate procedure.
reimbursement is virtually certain.
Having discussed with independent legal and tax experts and based on
The expense relating to any provision is presented in the income the information available, the contingent liability as at 31 March 2021 is
statement net of any reimbursement. estimated at LKR. 5.4 Mn.
If the effect of the time value of money is material, provisions are Lanka Marine Services (Pvt) Ltd (LMS)
discounted using a current pre-tax rate that reflects, where appropriate, The contingent liability of LMS as at 31 March 2021, relates to the
the risks specific to the liability. Where discounting is used, the increase following:
in the provision due to the passage of time is recognised as a finance
cost. Assessment of Turnover tax levied by the Western Provincial Council for
the period from 1 January 2003 to 31 December 2004. The company has
All contingent liabilities are disclosed as a note to the financial lodged appeals against the assessment and is contesting these under
statements unless the outflow of resources is remote. A contingent appellate procedure.
liability recognised in a business combination is initially measured at its
fair value. Income tax assessment relating to years of assessment from 2001/02 to
2017/18. The company has lodged appeals against the assessments and
Subsequently, it is measured at the higher of: the amount that would is contesting these under the appellate procedure.
be recognised in accordance with the general guidance for provisions Apart from the procedural grounds of appeal, the substantive issue
above (LKAS 37) or the amount initially recognised less, when under dispute is the position taken by the company that the sale of
appropriate, cumulative amortisation recognised in accordance with bunker to foreign ships is an export and is entitled to the exemptions/
the guidance for revenue recognition (SLFRS 15). Contingent assets are concessions attached thereto.
disclosed, where inflow of economic benefit is probable.
Having discussed with independent legal and tax experts and based
The contingent liability of the Company and the Group as at 31 March on information available, the contingent liability as at 31 March 2021, is
2021, relates to the following; estimated at LKR. 1,233 Mn.
John Keells Holdings PLC (JKH) Mackinnons Travels (Pvt) Ltd (MTL
The contingent liability of the Company as at 31 March 2021, relates to The contingent liability of MTL as at 31 March 2021, relates to the
the following: following;
Income tax assessment relating to year of assessment 2006/07. Value Added Tax assessments relating to the periods from 1 April 2009 to
31 March 2011 and 1 January 2017 to 31 July 2018.
The Company has lodged appeals against the assessment and is The company has lodged appeals against the assessments and is
contesting it under appellate procedure. contesting these under appellate procedure.
Having discussed with independent legal and tax experts and based Having discussed with independent legal and tax experts and based
on information available, the contingent liability as at 31 March 2021, is on information available, the contingent liability as at 31 March 2021 is
estimated at LKR. 54 Mn. estimated at LKR. 83 Mn.
Ceylon Cold Stores PLC (CCS) Trans Asia Hotels PLC (TAH)
The contingent liability of CCS as at 31 March 2021, relates to the The contingent liability of TAH as at 31 March 2021, relates to the
Following: following:
Income tax assessments relating to years of assessment 2011/12 to Income tax assessments relating to years of assessments 2012/13 to
2013/2014. The company has lodged appeals against the assessments 2017/2018. The company has lodged appeals against the assessments
and is contesting these under appellate procedure. and is contesting these under appellate procedure.

Having discussed with independent legal and tax experts and based on Financial Services VAT and NBT assessments relating to the periods from
the information available, the contingent liability as at 31 March 2021 is 1 January 2016 to 31 December 2017.
estimated at LKR. 157.6 Mn.
The company has lodged appeals against the assessments and is
Walkers Tours Ltd (WTL) contesting these under appellate procedure. Having discussed with
The contingent liability of WTL as at 31 March 2021, relates to the independent legal and tax experts and based on information available,
following: the contingent liability as at 31 March 2021, is estimated at LKR. 405 Mn.
Economic Service Charge assessment relating to the year of assessment Income Tax Assessments received for years of assessments 2010/11,
2014/15. The company has lodged an appeal against the assessment 2011/12, 2012/13, 2013/14, 2014/15, 2015/16,2016/17 and 2017/18.
and is contesting it under appellate procedure. The assessments were raised for the above years of assessments by
making life insurance income liable to pay income taxes of LKR. 13 Mn,
Having discussed with independent legal and tax experts and based on LKR. 132 Mn, LKR. 411 Mn, LKR. 175 Mn, LKR. 887 Mn, LKR. 832 Mn, Rs.
the information available, the contingent liability as at 31 March 2021, is 472 Mn and LKR 749 Mn respectively. The company has lodged valid
estimated at LKR. 10.5 Mn. appeals against the assessments raised and is contesting these under
the appellate procedure.
Union Assurance PLC (UA)
The contingent liability of UA PLC as at 31 March 2021, relates to the Having discussed with independent legal and tax experts and based on
following; information available, the Directors are of the view that the company has
followed due process and acted in accordance with the prevailing laws
Value Added Tax assessments relating to the periods from 1 April 2016 to in its tax submissions for years of assessment from 2010/11 to 2017/18
31 December 2017. and accordingly have concluded that the above assessments have no
rationale or basis in law.
The company has lodged appeals against the assessments and is
contesting these under appellate procedure. Having discussed with
independent legal and tax experts and based on information available,
the contingent liability as at 31 March 2021, is estimated at LKR. 13.9 Mn.
46. Capital and other commitments

GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In LKR '000s
Capital commitments approved but not provided for 30,438,691 47,751,815 - -

Guarantees 1,877,615 1,843,256 3,117,000 117,000
32,316,306 49,595,071 3,117,000 117,000
47. Assets pledged

Assets pledged for facilities obtained are given in Note 37.2 to the financial statements.
281
48. Events after the reporting period
Final dividend
The Board of Directors of the Company has declared a final dividend
of LKR 0.50 per share for the financial year ended 31 March 2021.
As required by section 56 (2) of the Companies Act No. 07 of 2007,
the Board of Directors has confirmed that the Company satisfies the
solvency test in accordance with section 57 of the Companies Act No.07
of 2007, and has obtained a certificate from auditors, prior to declaring a
final dividend which is to be paid on or before 25 June 2021.
In accordance with LKAS 10, Events after the reporting period, the
final dividend has not been recognised as a liability in the financial
statements as at 31 March 2021.

EVOLVING
SUPPLEMENTARY INFORMATION
284 History of John Keells Group  285 Decade at a Glance  286 Economic Value Statement
288 Indicative US Dollar Financial Statements  290 Group Real Estate Portfolio
292 Glossary  293 Independent Assurance Statement on Non-Financial Reporting
296 Group Directory  302 GRI - Disclosure 207-4  303 GRI Content Index
HISTORY OF THE JOHN KEELLS GROUP
1870-1970 2001-2007 2013/14 - The market capitalisation of JKH

exceeded USD 2 billion for the first time in the
1870 – Two English brothers, George and 2003 – JKH acquired Asian Hotels and Group’s history. The 'Waterfront' integrated
Edwin John set up E. John & Co, a firm of Properties, thereby gaining control of 40 per resort project, referred to as ‘Cinnamon Life’ at
produce and exchange brokers. cent of the 5-star room capacity in Colombo. present, was announced to the public.
1948 –Merged with two other London based 2004 - John Keells Hotels Limited (KHL) 2014/15 - 'Cinnamon Red Colombo', the first
tea brokers, thereby evolving into a private was created as a holding company for all lean luxury hotel in Sri Lanka, was launched.
liability company by the name of E. John, Group resorts. The Group’s CSR arm, the John The ’OnThree20‘ residential development
Thompson, White & Company Ltd. Keells Social Responsibility Foundation was project was successfully completed. Union
established as a non-profit organisation. Assurance was segregated as per a regulatory
1960 – Amalgamated with Keell and Waldock
directive, and the General Insurance segment
Ltd, another long-established produce, share 2005 - The Group launched its hotel brand
was divested.
and freight broking company. The company 'Cinnamon Hotels & Resorts'. JKH entered
changed its name to John Keell Thompson into an MoU to develop a third resort in the
White Ltd. Maldives. Keells Plantations was divested, 2015 - Present
marking the Group’s exit from the ownership 2015/16 - Waterfront Properties (Private)
1971-1990 of plantations. JKH also entered into the BPO Limited raised the necessary debt funding
space through a joint venture with Raman Roy for the 'Cinnamon Life' project, by way of the
1973 – Acquired Walkers Tours and Travels
Associates. largest syndicated debt facility obtained by
(Ceylon) Ltd, a leading inbound tour operator.
a local firm. A controlling stake in Rajawella
2006 - The Group acquired a lease on Dhonveli
1974 – The firm became a Rupee quoted Holdings Ltd (RHL) was acquired for Rs. 1.04
Beach and Spa and Ellaidhoo Tourist Resort
public company with its name changed to billion. The Group raised Rs. 8 billion by
in the Maldives. The Group also increased its
John Keells Ltd. converting 50 million warrants, '7th Sense' on
stake in SAGT by 8 per cent to 34 per cent.
Gregory’s Road, a high end, niche, residential
1986 – A newly incorporated John Keells John Keells Holdings Ltd was renamed John
development was completed.
Holdings (JKH) acquired a controlling stake in Keells Holdings PLC.
John Keells Limited and obtained a quotation 2017/18 - JMSL launched a new store format
2007 - Cinnamon Island Alidhoo commenced
on the Colombo Stock Exchange (CSE) amidst for its 'Keells' supermarkets. NTB launched
operations. The Group signed a long-term
a heavily over-subscribed public share issue. 'FriMi', the country’s first digital bank, enabling
funding arrangement amounting to USD 75
the opening of a bank account through
million with IFC.
1991-2000 a smart device. JKH launched 'Tri-Zen', an
891-apartment joint venture residential
1991 – Acquired the Whittalls Group of 2008-2010 development.
Companies, thereby gaining control of Ceylon
2008 - JKH acquired a further 8.4 per cent in
Cold Stores, Ceylon Holiday Resorts, and Union 2018/19 - The new ice cream factory was
SAGT and also increased stakes in UA, CCS, JKL
Assurance. The acquisition was one of the completed in Seethawaka. The 'Keells' brand
and KFPL
largest deals of the time. was launched with the completion of a refit
2009 - JKH’s market capitalisation surpassed and rebranding across all supermarket outlets.
1994 – JKH became the first Sri Lankan
USD 1 billion.
company to obtain a listing overseas, by way 2019/20 - CY2020 marked a significant
of issuing Global Depository Receipts (GDRs) 2010 - The head lease of Alidhoo Island was milestone for the Group, given 150 years of
on the Luxembourg Stock Exchange. divested while the head lease of Dhonveli being in business. OCTAVE, the Group's Data
Island was acquired for a period of 18 years. and Advanced Analytics Centre of Excellence
1996 – Velidhu Resort Hotel, an 80-roomed was formally initiated as a division under JKH.
Construction of 'OnThree20', a 475-unit
island resort in the Maldives, was acquired. The newly reconstructed 159-room ‘Cinnamon
apartment complex in the heart of Colombo
This marked the Group’s first major investment Bentota Beach’ commenced operations as
commenced. JKH increased its stake in UA to
overseas. the Group's flagship 'Cinnamon' hotel. Keells
95.6 per cent.
Food Products (KFP) commenced production
1999 – Nations Trust Bank (NTB) was 2011-2014 of a pioneering Instant Rice, branded ‘Ezy rice’.
established, through a joint venture with
2011/12 - 'The Emperor' apartment project at Union Assurance (UA) underwent a brand
the International Finance Corporation (IFC)
Crescat City, Colombo reached completion. change, centred around the theme, 'Your Life,
and Central Finance Co. Ltd. The South Asia
Our Strength'.
Gateway Terminal (SAGT) commenced
2012/13 - 'Cinnamon Bey', a 200-room five-star
operations at the Port of Colombo.
resort was launched. 'K-Zone', a 140,000 sq. ft.
2000 – JKH became the first Sri Lankan mall was opened in Ja-Ela, Colombo. Keells
company to obtain the SL-AAA credit rating Food Products PLC and Union Assurance PLC
from Fitch Ratings. successfully raised Rs. 1.2 billion and Rs. 720
million respectively, via rights issues.

DECADE AT A GLANCE
31 March 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
LKR Mn
OPERATING RESULTS
Group revenue 127,676 138,956 135,456 121,215 106,273 93,710 91,852 86,706 85,408 75,924
EBIT 7,931 15,508 20,198 28,155 23,324 20,192 19,226 16,537 16,677 14,192
Finance cost (4,669) (3,166) (2,722) (521) (436) (994) (668) (1,217) (1,081) (1,416)
Share of results of equity accounted 4,159 4,466 4,727 3,596 3,303 2,781 2,778 3,089 3,440 2,809
Profit before tax 5,445 12,403 18,616 27,634 22,888 19,198 18,557 15,320 15,595 12,778
Tax expense (1,494) (2,662) (2,378) (4,515) (4,771) (3,406) (2,812) (2,362) (2,162) (1,827)
Profit after tax 3,951 9,741 16,237 23,120 18,117 15,792 15,745 12,958 13,433 10,951
Attributable to:
Equity holders of the parent 4,772 9,414 15,254 21,021 16,275 14,070 14,348 11,721 12,113 9,689
Non-controlling interests (821) 327 983 2,099 1,842 1,722 1,397 1,237 1,320 1,262
3,951 9,741 16,237 23,120 18,117 15,792 15,745 12,958 13,433 10,951
CAPITAL EMPLOYED
Stated capital 63,102 62,881 62,806 62,802 62,790 58,702 50,703 49,749 26,480 25,111
Capital reserves and other components 72,403 66,085 58,646 49,852 38,652 28,715 24,501 21,845 20,635 13,226
of equity
Revenue reserves 90,652 87,885 82,834 87,266 77,193 67,565 62,594 51,304 42,704 33,001
226,157 216,851 204,286 199,920 178,635 154,982 137,798 122,898 89,819 71,338
Non-controlling interest 16,830 26,872 26,072 24,944 15,696 13,499 12,279 11,421 11,152 8,624
Total equity 242,987 243,723 230,358 224,864 194,331 168,481 150,077 134,319 100,971 79,962
Total debt 172,904 100,907 54,513 29,722 22,766 20,750 23,934 26,139 20,107 20,054
415,891 344,630 284,871 254,586 217,097 189,231 174,011 160,458 121,078 100,016
ASSETS EMPLOYED
Property, plant and equipment (PP&E) 113,077 111,534 97,688 87,260 64,396 52,737 49,563 47,406 49,200 34,246
Non-current assets other than PP&E 257,226 204,360 170,687 136,427 107,912 93,376 78,030 71,969 59,787 52,397
Current assets 166,491 121,050 95,421 98,762 104,964 94,863 90,493 82,206 49,934 47,412
Liabilities net of debt (120,903) (92,314) (78,925) (67,862) (60,175) (51,745) (44,075) (41,123) (37,843) (34,039)
415,891 344,630 284,871 254,587 217,097 189,231 174,011 160,458 121,078 100,016
CASH FLOWS
Net cash flows from operating activities 13,825 (10,350) (4,743) 16,012 21,020 20,513 20,855 8,041 14,568 16,476
Net cash flows from / (used in) investing (44,944) (27,039) (8,452) (16,640) (17,670) (9,567) (1,255) (19,710) (16,199) (9,003)
activities
Net cash flows from / (used in) financing 55,427 18,431 (11,000) (4,587) (4,105) (7,717) (4,838) 25,446 (1,320) 496
activities
Net increase / (decrease) in cash and cash 24,308 (18,959) (14,709) (5,215) (755) 3,229 14,762 13,777 (2,951) 7,969
equivalents
KEY INDICATORS
Basic earnings per share (Rs.) 3.62 7.14 11.13 15.20 11.9 10.5 12.6 10.5 10.7 9.5
Interest cover (no. of times) 1.7 4.9 7.8 54 52.8 51.5 27.7 13.6 15.4 10.0
Net assets per share** (Rs.) 171.4 164.3 154.9 151.7 135.5 117.6 104.5 93.2 68.1 54.1
Enterprise value (EV) 244,679 186,236 210,020 187,926 136,022 124,182 155,675 124,182 203,615 166,143
EV / EBITDA 15.7 9.2 8.5 5.8 5.0 5.0 6.6 10.0 10.0 13.1
ROE (%) 2.2 4.5 7.5 11.1 9.8 9.6 11. 0 11.0 15.0 14.7
Debt / equity ratio (%) 71.2 41.4 23.7 13.2 11.7 12.3 15.9 19.5 19.9 25.0
Dividend payout (Rs. Mn) 1,978 4,614 8,186 8,325 7,280 8,038 3,476 3,267 2,982 2,314
Current ratio (no. of times) 2.3 2.1 1.7 3.0 3.7 4.0 2.6 2.4 2.0 2.0
Market price per share unadjusted (Rs.) 148.5 115.4 156.0 159.6 137.9 148.0 199.4 227.0 247.0 206.0
Market price per share diluted (Rs.) 148.5 115.4 156.0 159.6 137.9 129.5 192.7 173.8 238.2 152.6
Revenue growth rate (%) -8.1 2.6 11.8 14.1 13.4 1.6 5.9 4.1 9.7 25.5
USD closing rate (Rs.) 200.3 189.6 175.5 155.9 151.9 147.7 133.5 130.7 126.8 128.1
USD average rate (Rs.) 189.0 179.4 168.6 153.6 148.0 139.2 131.2 130.1 129.9 112.6
* The figures are derived from financial statements prepared in accordance with SLFRS/LKAS. Figures for the remaining periods are derived from
financial statements prepared in accordance with previous SLASs.
** Net assets per share has been calculated, for all periods, based on the net assets of the Group and number of shares in issue as at 31 March 2021
285
ECONOMIC VALUE STATEMENT
Transportation Consumer Foods Retail Leisure Property
For the year ended 31 2021 2020 2021 2020 2021 2020 2021 2020 2021 2020
March
LKR. Mn
Direct economic value

generated
Revenue 18,403 25,066 18,298 18,694 70,400 64,900 6,079 19,323 1,109 1,072
Finance income 143 173 50 845 110 28 458 783 151 409
Share of results of 2,423 2,997 - - - - (71) (8) 99 95
associates
Profit on sale of assets 236 164 981 353 1,868 1,763 452 312 64 (62)
& other income
Valuation gain on IP - - 4 42 - - 16 22 (291) 455
21,205 28,400 19,333 19,934 72,378 66,691 6,934 20,432 1,132 1,969
Economic value
distributed
Operating costs 16,266 25,335 10,363 10,612 61,697 57,862 4,686 11,557 839 1,234
Employee wages & 728 820 2,892 2,863 3,914 3,454 4,105 5,021 375 359
benefits
Payments to providers 546 932 2,325 2,579 2,548 2,213 539 1,231 20 90
of funds
Payments to 142 143 1,088 1,664 499 277 47 364 65 46
government
Community 6 6 25 14 11 19 4 10 - 1
investments
17,688 27,236 16,693 17,732 68,669 63,825 9,381 18,183 1,299 1,730
Economic value
retained
Depreciation 202 195 853 844 1,181 1,063 2,207 1,818 46 35
Amortisation 61 2 10 9 1,055 850 1,557 1,413 23 27
Profit after dividends 3,254 967 1,777 1,349 1,473 953 (6,211) (982) (236) 177
Retained for 3,517 1,164 2,640 2,202 3,709 2,866 (2,447) 2,249 (167) 239
reinvestment /
growth
Above data has been derived from the audited Financial Statements that were prepared based on Sri Lanka Accounting Standards (SLFRS/LKAS).
This report has been prepared in accordance with the GRI Standards: Core option

Financial Services Others Total Eliminations/ Group Total

Adjustments
2021 2020 2021 2020 2021 2020 2021 2020 2021 % 2020 %
13,603 11,251 6,358 5,976 134,250 146,282 (6,574) (7,326) 127,676 88.11 138,956 89.31
5,450 4,785 13,067 10,342 19,429 17,365 (8,740) (8,008) 10,689 7.38 9,357 6.01
1,708 1,382 - - 4,159 4,466 - - 4,159 2.87 4,466 2.87
42 50 1,861 2,082 5,504 4,662 (2,877) (2,420) 2,627 1.81 2,242 1.44
- - 18 54 (253) 573 - - (253) (0.17) 573 0.37

20,803 17,468 21,304 18,454 163,089 173,348 (18,191) (17,754) 144,898 100.00 155,594 100.00
14,944 13,639 12,129 8,169 120,924 128,408 (10,947) (17,591) 109,977 75.90 110,817 71.22
1,351 1,226 1,977 2,062 15,342 15,805 - - 15,342 10.59 15,805 10.16
1,178 1,324 3,707 5,264 10,863 13,633 (4,444) (5,630) 6,419 4.43 8,003 5.14
307 - 918 756 3,066 3,250 - - 3,066 2.12 3,250 2.09
13 1 76 5 135 56 - - 135 0.09 56 0.04
17,793 16,190 18,807 16,256 150,330 161,152 (15,391) (23,221) 134,939 93.13 137,931 88.65
84 86 153 144 4,726 4,185 - - 4,726 3.26 4,185 2.69

508 436 47 32 3,261 2,769 - - 3,261 2.25 2,769 1.78
2,418 756 2,297 2,022 4,772 5,242 (2,800) 5,467 1,972 1.36 10,709 6.88
3,010 1,278 2,497 2,198 12,759 12,196 (2,800) 5,467 9,959 6.87 17,663 11.35
287
INDICATIVE US DOLLAR FINANCIAL STATEMENTS
Income Statement
for information purposes only
GROUP COMPANY
In USD '000s
Continuing operations
Revenue from contracts with customers 571,415 674,145 8,173 7,711
Revenue from Insurance Contracts 66,007 58,647 - -
Total Revenue 637,422 732,792 8,173 7,711
Cost of sales (542,921) (595,249) (4,780) (5,247)

Gross profit 94,501 137,543 3,393 2,464
Dividend income - - 41,669 33,580

Other operating income 13,113 11,822 203 241
Selling and distribution expenses (23,770) (29,102) - -
Administrative expenses (64,542) (69,311) (5,243) (6,254)
Other operating expenses (6,562) (15,150) (107) (137)
Results from operating activities 12,740 35,802 39,915 29,894
Finance cost (23,311) (16,694) (6,215) (1,250)

Finance income 53,364 49,347 23,052 20,157
Change in insurance contract liabilities (35,106) (29,624) - -
Change in fair value of investment property (1,265) 3,024 - -
Share of results of equity accounted investees (net of tax) 20,763 23,554 - -
Profit before tax 27,185 65,409 56,752 48,801
Tax expense (7,460) (14,040) 4,000 (3,240)
Profit for the year 19,725 51,369 52,752 45,561
Attributable to:
Equity holders of the parent 23,825 49,645
Non-controlling interests (4,100) 1,724
19,725 51,369
Earnings per share

Basic earnings per ordinary share 0.02 0.04
Diluted earnings per ordinary share 0.02 0.04
This information does not constitute a full set of financial statements in compliance with SLFRS/LKAS. The above should be read together with the
Auditors' opinion and the notes to the financial statements. Exchange rates prevailing at year end USD/LKR 200.30 (2020 - 189.62) have been used to
convert the income statement and statement of financial position.

Statement of Financial Position

for information purposes only
GROUP COMPANY
As at 31 March 2021 2020 2021 2020
In USD '000s
ASSETS
Non-current assets
Property, plant and equipment 564,536 588,181 553 761
Right- of - use assets 202,780 196,020 - -
Investment property 74,225 79,146 - -
Intangible assets 24,229 17,345 487 541
Investments in subsidiaries - - 505,914 463,209
Investments in equity accounted investees 142,935 149,397 52,905 54,750
Non-current financial assets 312,480 211,356 87,924 1,503
Deferred tax assets 5,437 4,759 - -
Other non-current assets 522,118 419,685 463 99
1,848,740 1,665,889 648,246 520,863
Current assets
Inventories 271,074 264,568 - -
Trade and other receivables 87,153 64,265 573 662
Amounts due from related parties 617 2,055 7,318 3,595
Other current assets 29,553 34,349 853 5,932
Short term investments 345,795 202,811 257,569 144,348
Cash in hand and at bank 97,017 70,316 1,525 932
831,209 638,364 267,838 155,469
Total assets 2,679,949 2,304,253 916,084 676,332
EQUITY AND LIABILITIES

Equity attributable to equity holders of the parent
Stated capital 315,036 331,609 315,036 331,609
Revenue reserves 452,581 463,468 340,573 314,470
Other components of equity 361,473 348,505 18,077 14,370
1,129,090 1,143,582 673,686 660,449
Non-controlling interest 84,024 141,712 - -
Total equity 1,213,114 1,285,294 673,686 660,449
Non-current liabilities
Insurance contract liabilities 225,465 201,376 - -
Interest-bearing loans and borrowings 593,937 268,558 220,567 1,528
Lease liabilities 120,993 104,998 - -
Deferred tax liabilities 38,543 43,744 - -
Employee benefit liabilities 14,049 12,361 1,155 904
Non-current financial liabilities 18,277 19,090 - -
Other non-current liabilities 97,582 66,520 - -
1,108,846 716,647 221,722 2,432
Current liabilities
Trade and other payables 176,174 125,941 1,861 2,233
Amounts due to related parties 7 11 66 4
Income tax liabilities 9,926 9,216 3,582 2,054
Short term borrowings 34,467 30,607 - -
Interest-bearing loans and borrowings 47,466 27,454 15,014 1,667
Lease liabilities 7,350 7,292 - -
Other current financial liabilities 14,933 - - -
Other current liabilities 8,654 8,560 104 18
Bank overdrafts 59,012 93,231 49 7,475
357,989 302,312 20,676 13,451
Total equity and liabilities 2,679,949 2,304,253 916,084 676,332
This information does not constitute a full set of financial statements in compliance with SLFRS/LKAS. The above should be read together with the
Auditors' opinion and the notes to the financial statements. Exchange rates prevailing at year end USD/LKR 200.30 (2020 - 189.62) have been used to
convert the income statement and statement of financial position.
289
GROUP REAL ESTATE PORTFOLIO
Land in acres Net book value

Owning company and location Number of Buildings Freehold Leasehold 2021 2020
Buildings in (sq. ft.) LKR ‘000s LKR ‘000s
PROPERTIES IN COLOMBO
John Keells PLC
56/1, 58, 58 1/1 Kirulapone Avenue, Colombo 5. - - 0.08 - 1,250 1,250
Keells Realtors Ltd
427 & 429, Ferguson Road, Colombo 15. 2 27,750 1.22 - 405,060 405,060
Mackinnon Keells Ltd
Leyden Bastian Road, York Street, Colombo 01. 1 31,656 0.45 - 703,646 703,646
Union Assurance PLC
No 20, St. Michaels' Road, Colombo 03. 1 57,910 0.58 - 1,949,985 2,225,438
Vauxhall Developments (Pvt) Ltd
No.199 ,Union Place, Colombo 2 and 148, Vauxhall
Street, Colombo 2. 7 209,484 3.56 - 8,832,830 8,832,830
No.188, 188/1, 188/2, 190, 192 Vauxhall Street, Colombo
2 and 42, Dawson Street, Colombo 2. - - 2.09 - 5,183,200 5,183,200
No. 186, 186/3 Vauxhall Street, Colombo 2. - - 3.72 - 9,236,605 9,236,605
John Keells Property Developments
No. 12, 12/1, 12/2, 12/2A, 12/3, Tickell Road, Borella. - - 0.62 - 1,137,120 1,137,120
Glennie Properties (Pvt) Ltd
No.82, Glennie Street, Colombo 02. - - 0.08 - 181,800 181,800
John Keells Logistics (Pvt) Ltd
No.11, York Street, Colombo 01. 3 147,500 - - 160,146 -
14 474,300 12.40 - 27,791,642 27,906,950
PROPERTIES OUTSIDE COLOMBO

Ceylon Cold Stores PLC
Kaduwela. 21 313,024 27.35 - 1,551,254 1,503,548
Trincomalee. 3 19,071 1.06 - 300,295 296,422
Facets (Pvt) Ltd
Ahungalla. - - 6.31 - 443,800 438,800
John Keells PLC
17/1, Temple Road, Ekala, Ja-Ela. - - 3.77 - 392,535 377,450
John Keells Properties Ja-Ela (Pvt) Ltd
No 525, Colombo Road, Kapuwatta, Ja-Ela. 1 144,631 6.60 - 2,038,487 1,980,513
John Keells Warehousing (Pvt) Ltd
Muthurajawela. 3 141,669 - 6.19 356,047 351,168
Keells Food Products PLC
41, Temple Road, Ekala, Ja-Ela. 8 52,698 3.00 1.00 361,896 343,404
Gonawala, Pannala. 4 41,166 3.86 4.08 347,652 341,992
Logipark International (Pvt) Ltd
Muthurajawela. - - - 9.00 582,176 582,176
Rajawella Holdings Ltd
Mahaberiatenna, Kandy. 4 57,998 - 367.83 1,985,862 2,102,538
Tea Smallholder Factories PLC
Broadlands. 11 61,040 4.14 - 83,345 81,388
Halwitigala. 14 53,432 9.61 - 69,544 69,712
Hingalgoda. 26 65,994 12.04 - 105,278 104,573
Karawita. 12 79,244 - 4.98 121,225 123,923
Kurupanawa. 22 56,634 12.12 - 90,383 88,425
Neluwa. 18 49,552 3.74 - 79,472 80,331
New Panawenna. 8 46,186 10.59 - 58,654 57,675
Peliyagoda. 1 31,629 - 0.98 424,605 426,976
156 1,213,968 104.19 394.06 9,392,510 9,351,013

Land in acres Net book value

Owning company and location Number of Buildings Freehold Leasehold 2021 2020
Buildings in (sq. ft.) LKR ‘000s LKR ‘000s
PROPERTIES OUTSIDE COLOMBO

The Colombo Ice Company (Pvt) Ltd
Awissawella. 9 182,937 - 9.30 1,699,430 1,656,655
J K Thudella Properties (Pvt) Ltd
Tudella, Ja-Ela. - - 12.11 - 523,233 523,233
Union Assurance PLC
No 06,Rajapihilla Road, Kurunegala. 1 27,412 0.18 - 313,856 315,892
Whittall Boustead Ltd
150, Badulla Road, Nuwara Eliya. 1 4,343 0.46 - 152,834 152,834
167 1,428,660 116.94 403.36 12,081,863 11,999,627
HOTEL PROPERTIES
Asian Hotels and Properties PLC
Cinnamon Grand Premises, Colombo 2. 4 734,932 8.03 - 25,363,435 25,198,868
Crescat Boulevard, Colombo 2. 1 145,196 1.39 - 6,030,134 6,266,355
Ahungalla Holiday Resort (Pvt) Ltd
Ahungalla. - - 6.51 - 295,250 289,900
Beruwala Holiday Resorts (Pvt) Ltd
Cinnamon Bey, Beruwala. 5 460,515 11.39 - 3,884,246 3,880,649
Ceylon Holiday Resorts Ltd
Bentota Beach Hotel, Bentota. 9 334,457 2.32 11.02 4,298,059 2,277,807
Fantasea World Investments (Pte) Ltd
Chaaya Lagoon Hakuraa Huraa, Republic of Maldives. 163 236,730 - 18.90 8,371,773 7,686,489
Habarana Lodge Ltd
Cinnamon Lodge, Habarana. 79 202,999 - 25.48 662,512 731,855
Habarana Walk Inn Ltd
Chaaya Village, Habarana. 84 121,767 - 9.34 280,376 321,678
Hikkaduwa Holiday Resort (Pvt) Ltd
Chaaya Tranz, Hikkaduwa. 5 233,965 0.29 4.36 1,220,381 1,280,601
Kandy Walk Inn Ltd
Cinnamon Citadel, Kandy. 6 173,900 6.57 - 1,605,598 1,620,820
Nuwara Eliya Holiday Resort (Pvt) Ltd
Nuwara Eliya. - - 2.66 - 279,000 276,900
Resort Hotels Ltd
Medway Estate, Nilaveli. 1 4,485 41.73 - 906,900 900,600
Trans Asia Hotels PLC
Cinnamon Lake Side, Colombo 2. 2 371,611 - 7.65 6,148,708 6,224,647
Tranquility (Pte) Ltd
Chaaya Island Dhonveli, Republic of Maldives. 146 261,327 - 17.16 17,491,160 14,614,995
Tranquility (Pte) Ltd
Velifushi, Republic of Maldives. 145 263,512 - 13.22 6,404,531 6,667,102
Travel Club (Pte) Ltd
Chaaya Reef Ellaidhoo, Republic of Maldives. 115 178,294 - 13.80 5,121,455 5,406,983
Trinco Holiday Resorts (Pvt) Ltd
Chaaya Blu, Trincomalee. 9 120,910 13.24 - 1,358,613 1,289,389
Trinco Walk Inn Ltd
Club Oceanic, Trincomalee. - - 14.64 - 369,200 369,200
Wirawila Walk Inn Ltd
Randunukelle Estate, Wirawila. - - 25.15 - 89,300 88,133
Yala Village (Pvt) Ltd
Cinnamon Wild, Tissamaharama. 76 113,509 - 11.25 487,108 488,440
850 3,958,109 133.92 132.18 90,667,739 85,881,410
Improvements to Keells Super outlets on leased hold

properties and lease rentals paid in advance 124 1,342,272 - 92.37 15,536,349 13,484,868
Consolidated Value of Land and Buildings, Right of Use
Assets and investment property 1,155 7,203,341 263.26 627.91 146,077,593 139,272,855
291
GLOSSARY
ACCRUAL BASIS DIVIDEND YIELD NET PROFIT MARGIN

Recording revenues and expenses in the period Dividends adjusted for changes in number of Profit after tax attributable to equity holders of
in which they are earned or incurred regardless shares in issue as a percentage of the share price the parent divided by total revenue including
of whether cash is received or disbursed in that (diluted) at the end of the period. equity accounted investees.
period.
EARNINGS PER SHARE (BASIC) PRICE EARNINGS RATIO
ASSET TURNOVER Profit attributable to equity holders of the parent Market price per share (diluted) over diluted
Revenue including equity accounted investees divided by the weighted average number of earnings per share.
divided by average total assets. ordinary shares in issue during the period.
PRICE TO BOOK RATIO
BETA EBIT Market price per share (diluted) over net asset
Covariance between daily JKH share return and Earnings before interest expense and tax value per share.
market return divided by variance of daily market (includes other operating income). Note that
PRICE TO CASH EARNINGS
return, over a 5-year period. EBIT includes interest income, fair value gains
Diluted market price per share divided by diluted
and losses on investment property, depreciation
CAPITAL EMPLOYED cash earnings per share.
and amortisation, and share of results of
Shareholders’ funds plus non-controlling interests
equity accounted investees, but excludes PUBLIC HOLDING
and debt including lease liabilities.
exchange gains or losses on its foreign currency Percentage of shares held by the public
CAPITAL STRUCTURE LEVERAGE (CSL) denominated debt and cash. calculated as per the Colombo Stock Exchange
Average total assets divided by average Listing Rules as at the date of the Report.
EBITDA
shareholders’ equity.
Earnings before interest expense, tax, QUICK RATIO
CASH EARNINGS PER SHARE depreciation and amortisation (includes other Cash plus short-term investments plus
Profit attributable to equity holders of the operating income). Note that EBITDA includes receivables, divided by current liabilities.
parent adjusted for non-cash items minus share interest income, fair value gains and losses
on investment property and share of results RECURRING EBITDA/ RECURRING EBIT/
of profits of equity accounted investees plus
of equity accounted investees, but excludes RECURRING PAT/RECURRING PAT TO EQUITY
dividends from equity accounted investees
exchange gains or losses on its foreign currency HOLDERS OF THE PARENT
divided by the weighted average number of
denominated debt and cash. Profit, as applicable, adjusted for the one-off
ordinary shares in issue during the period
impacts discussed under the Group Consolidated
COMMON EARNINGS LEVERAGE (CEL) EBIT MARGIN Review section of the Report: Page 40.
Profit attributable to equity holders of the parent EBIT divided by revenue inclusive of share of
equity accounted investees. RETURN ON ASSETS
divided by profit after tax.
Profit after tax divided by the average total assets.
CONTINGENT LIABILITIES EFFECTIVE RATE OF TAXATION
Tax expense divided by profit before tax. RETURN ON CAPITAL EMPLOYED (ROCE)
A condition or situation existing as at the date
EBIT as a percentage of average capital employed.
of the Report due to past events, where the
ENTERPRISE VALUE (EV)
financial effect is not recognised because: RETURN ON EQUITY (ROE)
Market capitalisation plus net debt/(net cash).
Profit attributable to shareholders as a percentage
1. The obligation is crystallised by the
INTEREST COVER of average shareholders’ funds.
occurrence or non-occurrence of one or more
Consolidated profit before interest and tax over
future events or, SCOPE 1 AND SCOPE 2
interest expense.
The GHG Protocol has established a classification
2. A probable outflow of economic resources is
LIABILITIES TO TANGIBLE NET WORTH of GHG emissions called ‘Scope’: Scope 1, Scope
not expected or,
Total non-current and current liabilities including 2 and Scope 3. The GHG emissions standard
3. It is unable to be measured with sufficient contingent liabilities divided by tangible net published by the International Organisation for
reliability worth. Standardisation (ISO), ‘ISO 14064’, represents these
classifications of Scope with the following terms:
CURRENT RATIO LONG-TERM DEBT TO TOTAL DEBT
Current assets divided by current liabilities. Long-term loans as a percentage of total debt. 1. Direct GHG emissions = Scope I
DEBT/EQUITY RATIO MARKET CAPITALISATION 2. Energy indirect GHG emissions = Scope 2
Debt as a percentage of shareholders’ funds and Number of shares in issue at the end of the
period multiplied by the market price at the end SHAREHOLDERS’ FUNDS
non-controlling interests.
of the period. Total of stated capital, other components of
DILUTED EARNINGS PER SHARE (EPS) equity and revenue reserves.
Profit attributable to equity holders of the parent NET ASSETS
Total assets minus current liabilities, long-term TANGIBLE NET WORTH
divided by the weighted average number
liabilities, and non-controlling interests. Total equity less intangible assets and deferred
of ordinary shares in issue during the period
tax assets.
adjusted for options granted but not exercised
NET ASSETS PER SHARE
and outstanding unexpired warrants. TOTAL DEBT
Net assets as at a particular financial year end
divided by the number of shares in issue as at the Long and short-term loans, including overdrafts,
DIVIDEND PAYABLE
current financial year end. but excluding lease liabilities. Instances where
Final dividend per share multiplied by the latest
total debt includes lease liabilities are explicitly
available total number of shares as at the date of
NET DEBT (CASH) mentioned.
the Report.
Total debt minus cash in hand and at bank
minus short term investments minus deposits TOTAL EQUITY
DIVIDEND PAYOUT RATIO
with a maturity between 1 and 3 years held at Shareholders’ funds plus non-controlling interest.
Dividend paid as a percentage of Group profits
adjusted for non-cash gains items. the Holding Company, excluding short-term WORKING CAPITAL
investments under the life fund of UA, restricted Current assets minus current liabilities.
regulatory fund at UA and customer advances at
the Property Development sector.

INDEPENDENT ASSURANCE STATEMENT ON

NON-FINANCIAL REPORTING
Scope and Approach We planned and performed our work to interviewees and interviewed those
DNV represented by DNV GL Business obtain the evidence we considered necessary with overall responsibility to deliver the
Assurance Lanka (Private) Limited (hereafter to provide a basis for our assurance opinion Company’s sustainability objectives.
referred as DNV) has been commissioned by and the process did not involve engagement
the management of John Keells Holdings PLC with external stakeholders. • Site assessment of sample operations of
(‘JKH’ or the ‘Company’, Company Registration the Group:(i) JKH office, Vauxhall Street,
Number PQ14) to carry out an independent Responsibilities of the Management of (ii) Cinnamon Bentota Beach – Bentota
assurance engagement for the non-financial JKH and of the Assurance Provider and Ellaidhoo Maldives by Cinnamon (iii)
- qualitative and quantitative information, The Management of JKH have the sole Infomate Private Limited – Colombo (iv)
including sustainability performance, responsibility for the preparation of the Keells Super, Keells Super Outlet –Nalluruwa
reported in JKH’s Annual Report 2020-2021 Report as well as the processes for collecting, and discussion with management team of
(the ‘Report’) in its printed format and web analysing and reporting the information JayKay Marketing Services Limited at Head
version of the report for the financial year presented in the Report. In performing this office, Colombo - to review processes and
ending 31st March 2021. The sustainability assurance work, DNV's responsibility is to systems for preparing site level sustainability
disclosures in this Report are prepared by the Management; however, this statement data and implementation of sustainability
JKH considering the key requirements of the represents our independent opinion and strategy. We were free to choose sites for
Global Reporting Initiative (‘GRI’) Sustainability is intended to inform the outcome of the conducting assessments.
Reporting Standards 2016 and amendment’s assurance to the stakeholders of the Company.
to topic specific standards (2018, 2019) (‘GRI • Review of supporting evidence for key
Standards’) in accordance with the Core DNV provides a range of other services to JKH, claims and data presented in the Report.
option of reporting and other frameworks to none of which in our opinion, constitute a
which JKH subscribes. conflict of interest with this assurance work. • Review of the processes for gathering and
consolidating the specified performance
We performed a Type 2 Moderate Level of DNV GL’s assurance engagements are data related to identified material topics
assurance using AccountAbility’s AA1000 based on the assumption that the data and and, for a sample, checking the data
Assurance Standard v3 (August 2020, information provided by the client to us as consolidation in context to the Principle of
‘AA1000AS v3’) and DNV’s assurance part of our review have been provided in Completeness as per DNV’s VeriSustain.
methodology VeriSustainTM1 , which is good faith and free from misstatements.
based on our professional experience, We were not involved in the preparation • An independent assessment of JKH’s
international assurance best practices of any statements or data included in the reporting against the reporting
including International Standard on Report except for this Assurance Statement. requirements for the GRI Standards: Core
Assurance Engagements 3000 (ISAE 3000) DNV expressly disclaims any liability or co- option of reporting.
Revised* and the GRI’s Principles for Defining responsibility for any decision a person or an
Report Content and Quality. Our assurance entity may make based on this Assurance Opinion
engagement was planned and carried Statement. On the basis of our work undertaken, nothing
out during February 2021 – May 2021. The has come to our attention to suggest that
intended user of this assurance statement is Basis of our Opinion the Report does not properly describe JKH’s
the Management of JKH. As part of the assurance a multi-disciplinary adherence to the Reporting Principles of
team of sustainability and assurance specialists the GRI Standards and other guidelines
The reporting Topic Boundaries of performed remote assessment of JKH’s including the requirements of the Core option
sustainability performance are based on Corporate Office, and sample operations in of reporting (GRI 102: General Disclosures
internal and external materiality assessment Sri Lanka and the Maldives. We undertook the 2016, GRI 103: Management Approach 2016)
carried out by the Company and covers following activities: and disclosures related to the following GRI
various business sectors of JKH. The Report Standards which have been chosen by JKH
does not include performance data and • Review of JKH’s approach to stakeholder to bring out its sustainability/ non-financial
information related to the activities of non- engagement and materiality determination performance against its identified material
operational entities, investment entities and process and the outcome as presented topics:
companies holding only land, over which in this Report. We did not have any direct
JKH does not exercise operational and engagement with external stakeholders. • GRI 201: Economic Performance
management control. This is as set out in the 2016 – 201-1, 201-3;
Report in the section ‘Scope and Boundary’. • Interviews with selected senior managers
• GRI 203: Indirect Economic Impacts
The reported data on economic performance, responsible for management of
2016 – 203-1;
and other financial data are based on audited sustainability issues and review of selected
financial statements issued by the Company’s evidence to support issues disclosed • GRI 204; Procurement Practices
statutory auditors. within the Report. We were free to choose 2016 – 204-1;
1 The VeriSustain protocol is available on request from www.dnv.com

* Assurance Engagements other than Audits or Reviews of Historical Financial Information.
293
INDEPENDENT ASSURANCE STATEMENT ON
NON-FINANCIAL REPORTING
• GRI 205: Anti-corruption 2016 – 205-1; Inclusivity the core option of reporting based on GRI
People should have a say in the decisions that Standards and other frameworks to which JKH
• GRI 207: Tax 2019 – 207-1, 207-2, 207-3,
impact them. subscribes.
207-4;
• GRI 302: Energy 2016 – 302-1, 302-4; The Report articulates that the process Nothing has come to our attention to
and outcome of stakeholder engagement, suggest that the Report does not meet the
• GRI 303: Water and Effluents 2018 – 303-1,
considering the pandemic situation by the requirements related to the Principle of
303-2, 303-3, 303-4;
Group and its business sectors; further the Responsiveness.
• GRI 304: Biodiversity 2016 - 304-1; Report also brings out the engagement
frequencies and stakeholder expectations Impact
• GRI 305: Emissions 2016 – 305-1, 305-2;
to be addressed on a regular basis by JKH to Organisations should monitor, measure, and be
• GRI 306: Effluents and Waste 2016 – 306-3; develop sustainability action plans based the accountable for how their actions affect their
inputs of these engagements. broader ecosystems.
• GRI 306: Waste 2020 – 306-1, 306-2, 306-3;
• GRI 307: Environmental Compliance Nothing has come to our attention to The Report brings out the key metrics and
2016 – 307-1; suggest that the Report does not meet the management processes established for
requirements related to the Principle of monitoring, measurement, and evaluation
• GRI 308: Supplier Environmental Assessment
Inclusivity of key non-financial impacts of business on
2016 – 308-1;
internal and external stakeholders of Group
• GRI 401: Employment 2016 – 401-1; Materiality and business sectors including its value chain.
Decision makers should identify and be clear
• GRI 403: Occupational Health and Safety
about the sustainability topics that matter. Nothing has come to our attention to
2018 – 403-1, 403-2, 403-3, 403-4, 403-5,
suggest that the Report does not meet the
403-6, 403-7, 403-9;
The Report brings out the application of the requirements related to the Principle of
• GRI 404: Training and Education Materiality principle of GRI Standards to arrive Impact.
2016 – 404-1, 404-3; at significant material topics considering its
nature of business, importance to internal and Specific Evaluation of the Information on
• GRI 405: Diversity and Equal Opportunity
external stakeholders. The Group considers Sustainability Performance
2016 – 405-1;
materiality assessment as a key process in We consider the methodology and the
• GRI 407: Freedom of association and its sustainability journey to define key ESG process for gathering information developed
collective bargaining 2016 – 407-1 issues that are of significance and vital to by JKH for its sustainability performance
drive performance, improve its sustainability reporting to be appropriate, and both
• GRI 408: Child Labor 2016 – 408-1;
framework and institutionalise the Group’s qualitative and quantitative data included
• GRI 409: Forced or Compulsory Labor corporate governance philosophy at all levels. in the Report was found to be identifiable
2016 – 409-1; and traceable; the personnel responsible
Nothing has come to our attention to were able to demonstrate the origin and
• GRI 413: Local Communities 2016 – 413-1;
suggest that the Report does not meet the interpretation of the data and its reliability.
• GRI 414: Supplier Social Assessment requirements related to the Principle of Nothing has come to our attention that the
2016 – 414-1; Materiality. information provided to us was inconsistent,
inaccurate and unreliable, or that the Report
• GRI 416: Customer Health and Safety
Responsiveness is not a faithful description of JKH’s reported
2016 - 416-1;
The extent to which an organisation responds to sustainability activities for the reporting period.
• GRI 417: Marketing and Labeling stakeholder issues.
2016 – 417-1, 417-3; Reliability
Report discloses that the Group uses both its The accuracy and comparability of information
• GRI 419: Socioeconomic Compliance
Annual Report and corporate website as the presented in the report, as well as the quality of
2016 – 419-1.
primary means of responding to stakeholder underlying data management systems.
Observations concerns, and outlines its sustainability
Without affecting our assurance opinion, strategy, including materiality assessments, JKH uses a data management software
we also provide the following observations management policies and processes, and to capture and analyse data related to its
evaluating the Report’s adherence to the includes Environment, Social and Governance sustainability performance for its material
AA1000 Accountability Principles Standard (ESG) disclosures/ indicators considering topics from all operational sites on a quarterly
(2018):
2 The DNV Code of Conduct is available on request from www.dnv.com

basis and performs regular internal audits. which JKH subscribes in terms of identified Statement of Competence and
The majority of data and information verified scope, boundary and time; further the Report Independence
(remote assessment considering pandemic brings out exclusions as per GRI Standard, DNV applies its own management standards
situation) based on DNV sampling plan for where applicable without impacting the and compliance policies for quality control,
sampled sites and aggregated at corporate completeness of Report. in accordance with ISO IEC 17021:2015 -
level, were found to be fairly accurate and Conformity Assessment Requirements for
reliable. Some of the data inaccuracies Nothing has come to our attention to bodies providing audit and certification
identified during the verification process suggest that the Report does not meet the of management systems, and accordingly
were found to be attributable to transcription, requirements related to the Principle of maintains a comprehensive system of quality
interpretation and aggregation errors and the Completeness. control including documented policies and
errors have been identified, communicated procedures regarding compliance with ethical
and corrected. Neutrality requirements, professional standards and
The extent to which a report provides a balanced applicable legal and regulatory requirements.
Nothing has come to our attention to account of an organisation’s performance,
suggest that the Report does not meet the delivered in a neutral tone. We have complied with the DNV Code of
requirements related to the Principle of Conduct during the assurance engagement
Reliability. The disclosures within the Report, related and maintain independence where required
to sustainability issues and performances by relevant ethical requirements including
Additional principles as per DNV are presented in a neutral tone, in terms of the AA1000AS v3 Code of Practice. This
VeriSustain content and presentation along with key engagement work was carried out by an
Completeness concerns and challenges faced during the independent team of sustainability assurance
How much of all the information that has been period. professionals. DNV was not involved in
identified as material to the organisation and its the preparation of any statements or data
stakeholders is reported? Nothing has come to our attention to included in the Report except for this
suggest that the Report does not meet the Assurance Statement and Management
The Report brings out the key disclosure requirements related to the Principle of Report. DNV maintains complete impartiality
requirements of GRI Standards and the Neutrality. toward stakeholders interviewed during the
chosen disclosures of other frameworks to assurance process. DNV did not provide any
services to JKH and its subsidiaries in the
scope of assurance during 2020-21 that could
compromise the independence or impartiality
of our work.
For DNV GL Business Assurance Lanka Private Limited, Sri Lanka,
Vadakepatth Nandkumar Rohitha Wickramasinghe Bhargav Lankalapalli

Lead Verifier Operations Manager Assurance Reviewer
DNV Business Assurance-India DNV GL Business Assurance Lanka DNV Business Assurance-India
Private Limited, Sri Lanka
15th May 2021, Colombo, Sri Lanka.
DNV GL Business Assurance Lanka (Private) Limited is part of DNV GL – Business Assurance, a global provider of certification, verification, assessment
and training services, helping customers to build sustainable business performance. www.dnv.com
295
GROUP DIRECTORY
Sector Company Name Nature Incorporated Addresses Directors Stated Capital &
Year Effective Holding
Mackinnons Shipping Agency 1973 4, Layden Bastian Road, K.D.Weerasinghe,K C LKR 5,000,000
Mackenzie & Co representation & logistics (PB 359) Colombo 1 Subasinghe, A.Z.Hashim 100%
(Shipping) Ltd services T. 2475423
Maersk Lanka (Pvt) Shipping Agency 1992 Level 16, “Park Land” 33, W.T.Ellawala, R.M.David, LKR 10,000,000
Ltd** representation & freight (PV 2550) Park Street, Colmbo 2 F.Dedenis, S.Bandara, 30%
Ports and Shipping
forwarding services T. 0114794800 Z.Muktha

South Asia Gateway Ports & Shipping Services 1998 Port of Colombo, P.O Box 141 K.N.J.Balendra- LKR 3,788,485,900
Terminals (Pvt) Ltd** (PV 326) Colombo 1 Chairman, J.G.A.Cooray, 42.19%
T. 24575509 K.D.Weerasinghe,
N.W.Tambiah,
K.C.Subasinghe,
A.Z.Hashim, D.P.Gamlath,
Yen-I Chang, S S Jakobsen,
J.M.Bevis, M.Degryse,
T.J.Smith, R.M.D.Ratnayake,
D.P.M.T.Jayamanna
DHL Keells (Pvt) Ltd** International express courier 1986 No. 148, Vauxhall Street, K.N.J.Balendra-Chairma LKR 20,000,020
services PV 1307 Colombo 2 A.Z. Hashim, S.P.Wall, 50%
T. 2304304 / 4798600 N.N.B.Abdullah
John Keells Logistics Integrated supply chain 2006 No. 117, Sir Chittampalam K.D.Weerasinghe, LKR. 200,000,000
(Pvt) Ltd management PV318 A. Gardiner Mawatha, A.Z.Hashim 100%
Colombo 2. T. 2475574
Logipark Integrated Supply Chain 2018 No. 117, Sir Chittampalam A.Wanniarachchi LKR. 1,058,750,000
International (Pvt) Management (PV 201610) A. Gardiner Mawatha, K.C.Subasinghe , 81.36%
Ltd Colombo 02. T. 2475574 A.Z.Hashim
TRANSPORTATION
Mack International International freight 1980 No. 11, York Street, K.D.Weerasinghe, LKR.130,000,000
Freight (Pvt) Ltd forwarding and clearing & (PV 831) Colombo 1. T. 7671671 K.C.Subasinghe, A.Z.Hashim 100%
forwarding
Logistics
Lanka Marine Importer & supplier of heavy 1993 4, Leyden Bastian Road, A.Z.Hashim, LKR. 350,000,000
Services (Pvt) Ltd marine fuel oils (PV 475) Colombo 1. T. 2475410-421 K.D.Weerasinghe, 99.44%
D.P.Gamlath
Mackinnon Foreign recruitment agents & 1975 No. 11, York Street, K.D.Weerasinghe, LKR. 90,000
Mackenzie & Co of consultants (PB 348) Colombo 1. T. 2475509 K.C.Subasinghe, 100%
Ceylon Ltd* A.Z.Hashim
Saffron Aviation (Pvt) Domestic air line operations 2012 No. 117, Sir Chittampalam J.G.A.Cooray-Chairman, LKR. 622,179,000
Ltd (PV 84728) A. Gardiner Mawatha, K.D.Weerasinghe, 40%
Colombo 2. A.Z.Hashim, B.A.B.Goonetilleke,
T. 2475502 K.Balasundaram,
H.D.Abeywickrema
Trans-ware Logistics Renting of storage space 1994 No. 11, York Street, K.C.Subasinghe, LKR. 220,000,080
(Pvt) Ltd* (PV 3134) Colombo 1. T. 2475545/539 A.Z.Hashim, 100%
N.N.Mawilmada,
K.D.Weerasinghe
Mack Air (Pvt) Ltd General sales agents for 1980 No. 11, York Street, K.D.Weerasinghe, LKR. 12,500,000
airlines in Sri Lanka (PV 868) Colombo 1 K.C.Subasinghe, A.Z.Hashim 100%
T. 2475375/2475335
Mackinnons Travels IATA accredited travel 1971 No. 186, Vauxhall Street, K.D.Weerasinghe, LKR. 5,000,000
(Pvt) Ltd agent and travel related (PV 1261) Colombo 2 K.C.Subasinghe, A.Z.Hashim 100%
Air Lines
T. 2318600
services
Mack Air Services General sales agents for 2000 4th Floor, STO Aifaanu K.C.Subasinghe, LKR. 677,892
Maldives (Pte) Ltd* airlines in the Maldives (C/I 35-2000) Building, Boduthakurufaanu A.Z.Hashim, S.Hameed, 49%
Magu, Male 20-05, A.Shihab
Republic of Maldives
T. +9603334708 - 09
Ceylon Cold Stores Manufacture & Marketing 1926 No.117,Chittampalam A K.N.J.Balendra- Chairman, LKR 918,200,000
PLC of Beverages and frozen (PQ 4) Gardiner Mawatha, J.G.A.Cooray, D.P.Gamlath, 81.36%
confectionery and the Colombo 02 M.Hamza, S.T.Ratwatte,
holding company of JayKay T. 2318798 R.S.W.Wijeratnam,
CONSUMER
Marketing P.N.Fernando,
FOODS
K.C.Subasinghe
The Colombo Ice Manufacturing and 2016 No.117, Chittampalam P.N.Fernando, D.P.Gamlath LKR.1,700,000,000
Company (Pvt) Ltd Marketing of frozen (PV 113758) A Gardiner Mawatha, 81.36%
confectionery Colombo 02. T. 2306000

John Keells Foods Marketing of Branded meat 2008 Luthra and Luthra Chartered P.N.Fernando, D.P.Gamlath LKR.220,294,544
India (Pvt) Ltd* and convenience food (U15122MH Accountants A 16/9, Vasant (INR 90,000,000)
2008 FTC Vihar, New Delhi -110057, 88.63%
products
180902) India
T. 0091 1142591823,
0091 1126148048, 26151853,
2614736
Fax: +91-11-2614 5222
Keells Food Products Manufacturer and 1982 P.O Box 10,No.16, K.N.J.Balendra- LKR.1,294,815,000
PLC distributor of Processed (PQ 3) Minuwangoda Road, Ekala Chairman, J.G.A.Cooray, 88.63%
CONSUMER
Ja-Ela D.P.Gamlath, S.De Silva,

FOODS
meat, breaded meat

T. 2236317/ 2236364 A.E.H.Sanderatne,
& convenience food I.Samarajiva,
products. P.D.Samarasinghe ,
P.N.Fernando
JayKay Marketing Owns and Operates 1980 No.117, Chittampalam A J.G.A.Cooray- Chairman, LKR.1,198,000,000
Services (Pvt) Ltd the "Keells" chain of (PV 33) Gardiner Mawatha, A.Wanniarachchi, 81.36%
supermarkets and "Nexus Colombo 02 K.C.Subasinghe ,
Mobile" loyalty card T. 2316800 N.W.Tambiah
programme.
RETAIL
John Keells Office Distributor/Reseller and 1992 Corporate Office: 90 Union N.W.Tambiah, LKR. 5,000,000
Automation (Pvt) Ltd Services Provider in Office (PV 127) Place, Colombo 2 K.C.Subasinghe, 100%
Technical Services:148, D.P.Gamlath
Automation(OA), Retail
Vauxhall Street, Colombo 2
Automation (RA) and T. 2313000, 2431576,
Mobile Devices 2445760
Cinnamon Hotel Operator & marketer of resort 1974 No.117, Chittampalam J.E.P.Kehelpannala, LKR. 19,520,000
Management Ltd hotels (PB 7) A Gardiner Mawatha, M.H.Singhawansa, 100%
Colombo 02 M.R.Svensson,
T. 2306600, 2421101-8 K.C.Subasinghe
Cinnamon Hotel Operator & marketer of 2018 No.117 Chittampalam J.E.P.Kehelpannala, LKR. 500,000
Management overseas hotels & resorts (PV 131788) A Gardiner Mawatha, M.H.Singhawansa, 100%
International (Pvt) Colombo 02 M.R.Svensson,
Ltd* K.C.Subasinghe
Hotel Management
John Keells Hotels Holding company of group 1979 No.117, Chittampalam K.N.J.Balendra– LKR.9,500,246,939
PLC* resort hotel companies in (PQ 8) A Gardiner Mawatha, Chairman, J.G.A.Cooray, 80.32%
Colombo 02 S.Rajendra, M.R.Svensson,
Sri Lanka & Maldives
T. 2306600 J.E.P.Kehelpannala,
M.H.Singhawansa,
T.L.F.W Jayasekera,
A.K.Moonesinghe,
Dr.K.Gunasekera
Sentinel Realty (Pvt) Investment company for 2011 No.117, Chittampalam B.A.B.Goonetilleke- LKR. 132,288,080
Ltd** Hotel Development land (PV 80706) A Gardiner Chairman, 40.16%
Mawatha,Colombo 02 C.L.P.Gunewardane,
T. 2306600 N.N.Mawilmada,
LEISURE
K.Balasundaram
Asian Hotels and Owner & operator of the five 1993 77, Galle Road, Colombo 3 K.N.J.Balendra - LKR.3,345,118,012
Properties PLC - star city hotel "Cinnamon (PQ 2) T. 2437437 /2497206 Chairman/ - Managing 78.56%
Cinnamon Grand. Grand" Director, J.G.A.Cooray,
C.L.P.Gunawardane,
S.Rajendra, M.R.Svensson,
C.J.L.Pinto, J.Durairatnam,
A.S De Zoysa
Capitol Hotel Developer of City Business 2012 No.117, Chittampalam M.R.Svensson , LKR. 1,168,800,100
Holdings Ltd** (PB 5013) A Gardiner Mawatha, K.C.Subasinghe, 19.47%
City Hotels
Hotels
Colombo 02 M.S.Weerasekera-Chairman,
T. 2306000 W.R.K.Wannigama,
D.A.Kannangara,
M.D.R.Gunatilleke,
L.C.H.Leow, A.J.Pathmarajah
Trans Asia Hotels PLC Owner & operator of 1981 No. 115, Sir Chittampalam K.N.J.Balendra-Chairman, LKR.1,112,879,750
the five star city hotel (PQ 5) A Gardiner Mawatha, J.G.A.Cooray, S.Rajendra, 82.74%
Colombo 02 C.L.P.Gunawardane,
"Cinnamon Lakeside".
T. 2491000 M.R.Svensson,
N.L.Goonaratne, C.J.L.Pinto,
E.H.Wijenaike, J.C.Ponniah
297
GROUP DIRECTORY
Ahungalla Holiday Owner of real estate 2012 No.117, Chittampalam C.L.P.Gunawardane, LKR. 133,490,000
Resorts (Pvt) Ltd* (PV 85046) A Gardiner Mawatha, K.C.Subasinghe, 80.32%
Colombo 02 M.H.Singhawansa,
T. 2306000 M.R.Svensson
Beruwala Holiday Owner & operator of 2009 Moragolla Beruwala C.L.P.Gunawardane, LKR. 2,338,150,000
Resort Hotels - Sri Lanka
Resorts (Pvt) Ltd "Cinnamon Bey" in (PV 69678) T. 2306600, 034 2297000 K.C.Subasinghe, 79.78%
M.H.Singhawansa,
Beruwala
M.R.Svensson
Ceylon Holiday Owner & operator of 1966 Galle Road, Bentota S.Rajendra, LKR.2,845,469,318
Resorts Ltd -Bentota "Cinnamon Bentota Beach" (PB 40) T. 034 2275176 / 034 C.L.P.Gunawardane, 79.60%
Beach Hotel in Bentota 2275266 M.H.Singhawansa,
M.R.Svensson
Habarana Lodge Ltd Owner & operator of 1978 P.O Box 2, Habarana S.Rajendra, LKR.341,555,262
"Cinnamon Lodge" in (PB 38) T. 066 2270011-2/ 066 C.L.P.Gunawardane, 78.99%
Habarana 2270072 M.H.Singhawansa,
M.R.Svensson
Habarana Walk Inn Owner & operator of 1973 P.O Box 1, Habarana C.L.P Gunawardane, LKR. 126,350,000
Ltd "Habarana Village by (PB 33) T. 066 2270046-7/ K C.Subasinghe, 79.34%
066 2270077 M H Singhawansa,
Cinnamon" in Habarana
M R Svensson
Hikkaduwa Holiday Owner & operator of "Hikka 2010 P.O Box 1, Galle Road , C.L.P.Gunawardane, LKR.1,062,635,460
Resorts (Pvt) Ltd Tranz by Cinnamon" in (PV 71747) Hikkaduwa K.C.Subasinghe, 79.60%
Hikkaduwa T. 091 2298000 M.H.Singhawansa,
M.R.Svensson
Indra Hotel and Owner of Cinnamon Red 2017 No. 273, Katugastota Road, Y.S.H.I.K.Silva, Y.S.H.R.S.Silva, LKR.1,051,400,493
Resorts (Pvt) Ltd* Kandy (PV 124247) Kandy Y.S.H.H.K.Silva, S.Rajendra , 32.13%
T. 081 2234346 C.L.P Gunawardane
International Tourists Owner of Cinnamon Bey 1973 No.117, Chittampalam C.L.P.Gunawardane, LKR. 1,939,760,925
and Hoteliers Ltd* (PB 17) A Gardiner Mawatha, K.C.Subasinghe, 79.78%
T. 2306600, 2421101- 8 M.R.Svensson
LEISURE
Kandy Walk Inn Ltd Owner & operator of 1979 No.124, Srimath Kuda C.L.P.Gunawardane, LKR. 115,182,009
"Cinnamon Citadel" in Kandy (PB 395) Ratwatte Mawatha, Kandy K.C.Subasinghe, 79.03%
T. 081 2234365-6/ M.H.Singhawansa,
081 2237273-4 M.R.Svensson
Nuwara Eliya Holiday owner of real estate 2014 No.117, Chittampalam C.L.P.Gunawardane, LKR.325,024,820
Resorts (Pvt) Ltd* (PV98357) A Gardiner Mawatha, K.C.Subasinghe, 80.32%
Resort Hotels - Sri Lanka
T. 2306000 M.R.Svensson
Rajawella Hotels Owner of real estate 1992 No.117, Chittampalam C.L.P.Gunawardane, LKR.35,701,762
Company Ltd* (PB 92) A Gardiner Mawatha, K.C.Subasinghe, M.H 80.32%
Colombo 02 Singhawansa, M.R.Svensson
T. 2306000
Resort Hotels Ltd* Owner of real estate 1978 No.117,Chittampalam C.L.P.Gunawardane, LKR.8,849,150
(PB 193) A Gardiner Mawatha, K.C.Subasinghe, 79.60%
Colombo 02 M.H Singhawansa ,
T. 2306780, 2421101-8 M.R.Svensson
Trinco Holiday Owner & Operator of 2009 Alles Garden, Uppuvelli, C.L.P.Gunawardane, LKR.357,000,000
Resorts (Pvt) Ltd "Trinco Blu by Cinnamon" in (PV 69908) Sampathiv Post K.C.Subasinghe, M.H 80.32%
Trincomalee T. 026 2222307 / Singhawansa, M.R.Svensson
026 2221611
Trinco Walk Inn Ltd* Owner of Real Estate 1984 Alles Garden, Uppuveli, C.L.P.Gunawardane, LKR.119,850,070
(PB 168) Sampathiv Post, Trincomalee K.C.Subasinghe, M.H 80.32%
T. 026 2222307 / Singhawansa, M.R.Svensson
011 2306600
Wirawila Walk Inn Owner of Real Estate 1994 No.117, Chittampalam C.L.P.Gunawardane, LKR.20,734,150
Ltd* (PB 89) A Gardiner Mawatha, K.C.Subasinghe, 80.32%
Colombo 02 M.H.Singhawansa
T. 2306780, 2421101-8
Yala Village (Pvt) Ltd Owner & operator of 1999 P.O Box 1, Kirinda, M.A.Perera -Chairman, LKR.319,427,600
"Cinnamon Wild" in Yala (PV 2868) Tissamaharama C.L.P.Gunawardane, 75.33%
T. 047 2239449-52 S.Rajendra,
M.H.Singhawansa, J.A.Davis,
M.R.Svensson, N.W.Tambiah

Fantasea World Owner & operator of 1997 2nd Floor, H.Maizan Building, C.L.P.Gunawardane, LKR. 341,573,190
Investments (Pte) Ltd "Cinnamon Hakuraa Huraa" (C 143/97) Sosun Magu, Male, S.Rajendra, 80.32%
in Maldives Republic of Maldives J.E.P.Kehelpannala-
T. 00960 6720014 / 00960 Managing Director,
6720064 / 00960 6720065 M.H.Singhawansa,
M.R.Svensson
John Keells Maldivian Hotel holding company in 1996 2nd Floor, H.Maizan Building, J.E.P.Kehelpannala- LKR.3,978,671,681
Resorts (Pte) Ltd the Maldives (C 208/96) Sosun Magu, Male, Republic Managing Director, 80.32%
of Maldives S.Rajendra,
Resort Hotels - Maldives
T. 00960 3329083 / 00960 C.L.P.Gunawardane,

3304601 / 00960 3313738 M.H.Singhawansa,
M.R.Svensson
Tranquility (Pte) Ltd Owner and operator of 2004 2nd Floor, H.Maizan Building, C.L.P.Gunawardane, LKR.552,519,608
"Cinnamon Dhoinveli" in (C 344/2004) Sosun Magu, Male, Republic S.Rajendra, 80.32%
Maldives of Maldives J.E.P.Kehelpannala-
T. 009606640055 / Managing Director,
009606640012 M.H.Singhawansa ,
M.R.Svensson
Travel Club (Pte) Ltd Operator of "Cinnamon 1992 2nd Floor, H.Maizan Building, C.L.P.Gunawardane, LKR. 143,172,000
Ellaidhoo" in Maldives (C 121/92) Sosun Magu, Male, Republic S.Rajendra & 80.32%
LEISURE
of Maldives J.E.P.Kehelpannala-
T. 00960 6660839 / 00960 Managing Director,
6660663 / 00960 6660664 M.H.Singhawansa,
M.R.Svensson
Cinnamon Holidays Service providers of Inbound 2015 No.117, Chittampalam A C.L.P.Gunawardane, LKR.200,000
(Pvt) Ltd and Outbound Tours (PV 101005) Gardiner Mawatha, Colombo K.C.Subasinghe, M.H 80.32%
02 Singhawansa, M.R.Svensson
T. 2306000
Serene Holidays Tour operators 2006 110, Bldg 2, Rolex Shopping K.C.Subasinghe, LKR.6,492,000
(Pvt) Ltd (U63040MH Centre Premises, CHS Ltd, K.O.Agrawal 98.35%

2006PTC STN Road, NR Prashant Hotel,
164985) Goregoan (W), Mumbai,
Mumbai City,
Maharashtra, 400062
T. 091-22 42105210 99
Walkers Tours Ltd Inbound tour operators 1969 No.117, Chittampalam S.Rajendra, LKR. 51,374,200
(PB 249) A Gardiner Mawatha, C.L.P.Gunawardane, 98.51%
Colombo 02. T. 2306306 I.N.Amaratunga
Whittall Boustead Inbound tour operators 1977 No.117, Chittampalam S.Rajendra , LKR. 250,410,000
(Travel) Ltd (PB 112) A Gardiner Mawatha, C.L.P.Gunawardane, 100%
Colombo 02. T. 2306746 I.N.Amaratunga
Asian Hotels and Developer of 'Crescat 1993 No.89, Galle Road, K.N.J.Balendra- LKR. 3,345,118,012
Properties PLC - Residencies', 'The Monarch' (PQ 2) Colombo 3 (Chairman/Managing 78.56%
Crescat. Boulevard, & 'The Emperor' Residential T. 0112152100 Director), J.G.A.Cooray,
The Monarch, The Towers Developer and C.L.P.Gunawardane,
Emperor. manager of 'Crescat S.Rajendra, M.R.Svensson,
Boulevard ' shopping Mall C.J.L.Pinto, J.Durairatnam,
A.S De Zoysa
British Overseas (Pvt) Developer of "7th Sense" 2011 No.186, Vauxhall Street, N.W.R.Wijewantha, LKR.1,000
Ltd Residential Tower (PV 80203) Colombo 02 K.C.Subasinghe, 61%
S.P.G.N.Rajapakse,
PROPERTY
D.P.Gamlath
Braybrooke Investor of Braybrooke 1998 No.186, Vauxhall Street, Y.S.H.R.S.Silva-Chairman, LKR.1,403,970,000
Residential Residential Towers (Pvt) Ltd (PV19165) Colombo 02 S.Rajendra, K.C.Subasinghe, 50%
Properties (Pvt) Ltd* T. 0112152100 N.N.Mawilmada,
D.P.Gamlath, Y.S.H.I.K.Silva,
Y.S.H.H.K Silva,
C.P.Palansuriya
Braybrooke Developer of 'TRI-ZEN' 2017 No.186, Vauxhall Street, K.N.J.Balendra, LKR. 3,636,900,000
Residential Towers Residential Towers (PV128387) Colombo 02 Y.S.H.R.S.Silva-Chairman, 50%
(Pvt) Ltd* T. 0112152100 J.G.A.Cooray, S.Rajendra,
N.N.Mawilmada,
Y.S.H.I.K.Silva, A.D.B.Talwatte,
C.P.Palansuriya
299
GROUP DIRECTORY
Glennie Properties Property Development 2012 No.186, Vauxhall Street, K.C.Subasinghe, LKR 163,861,400
(Pvt) Ltd* (PV 84278) Colombo 02 N.N.Mawilmada, 100%
T. 0112152100 D.P.Gamlath,
N.W.R.Wijewantha
J K Land (Pvt) Ltd* Investment Company for 2012 No.186, Vauxhall Street, N.W.R.Wijewantha, LKR. 23,027,602,460
Property Sector (PV 84272) Colombo 02 K.C.Subasinghe, 100%
T. 0112152100 N.N.Mawilmada
J K Thudella Owner of Real Estates 2018 No.186, Vauxhall Street, N.W.R.Wijewantha, LKR. 453,467,620
Properties (Pvt) Ltd* (PV 129825) Colombo 02 N.N.Mawilmada, 100%
T. 0112152100
John Keells Developer & Manager of ' 2010 No.186, Vauxhall Street, N.W.R.Wijewantha, LKR.954,360,000
Properties Ja-Ela K-Zone Ja-Ela' Shopping Mall (PV 76068) Colombo 02 K.C.Subasinghe, 100%
(Pvt) Ltd T. 0112152100 N.N.Mawilmada
John Keells Developer of "On320" 2010 No.186, Vauxhall Street, N.W.R.Wijewantha, LKR. 925,200,000
Residential Residential Towers (PV 75050) Colombo 02 K.C.Subasinghe, 100%
Properties (Pvt) Ltd T. 0112152100 N.N.Mawilmada
J K Property Property Development 2018 No.186, Vauxhall Street, N.W.R.Wijewantha, LKR. 1,054,056,800
Development (Pvt) (PV 130036) Colombo 02 K.C.Subasinghe, 100%
Ltd * T. 0112152100 N.N.Mawilmada

Keells Realtors Ltd* Owner of Real Estates 1977 No.186, Vauxhall Street, N.W.R.Wijewantha, LKR.75,000,000
PROPERTY
(PB 90) Colombo 02 K.C.Subasinghe, 95.81%

Mackinnons Keells Rental of office spaces 1952 No. 4, Layden Bastian Road, K.M.Thanthirige, LKR.327,800,000
Ltd* (PB 8) Colombo 1 N.W.R Wijewantha, 100%
T. 2152100 N.N.Mawilmada
Rajawella Holdings Operates an 18 hole, Donald 1991 P O Box 7, Rajawella, Kandy K.N.J.Balendra-Chairman, LKR 784,690,140
Ltd Street Designed Golf Course (PB27) T. 0112152100 J.G.A.Cooray, S.Rajendra, 49.85%
in Digana N.N.Mawilmada,
C.B.Thornton (Alt.
C.J.Holloway), G.R.Bostock
Kirk (Alt. E.C.Oxlade),
S.E.Captain (R.S.Captain)
Vauxhall Land Owner of Real Estates 2017 No.186, Vauxhall Street, K.N.J.Balendra- LKR. 21,716,553,910
Developments (Pvt) (PV125587) Colombo 02 Chairman, J.G.A.Cooray, 100.00%
Ltd* T. 0112152100 N.N.Mawilmada,
G.R.Chambers,
N.W.R.Wijewantha
Waterfront Properties Developer of Hotels, 2011 No.186, Vauxhall Street, K N J Balendra - Chairman, LKR 57,849,198,450
(Pvt) Ltd Apartments, offices & (PV 82153) Colombo 02 J G A Cooray, S Rajendra , N 97.96%
Shoping Malls T. 0112152100 N Mawilmada
Whittall Boustead Renting of office space 1958 No.186, Vauxhall Street, N.W.R.Wijewantha, LKR.99,188,800
(Pvt) Ltd - Real Estate (PV 31) Colombo 02 K.C.Subasinghe, 100%
Division* T. 0112152100 N.N.Mawilmada,
Fairfirst Insurance Providers of Non Life 2014 Access Towers II, 14th Floor, R.Athappan-Chairman, LKR.3,131,949,000
Ltd** insurance solutions (PB 5180) No: 278/4, Union Place, C.Ratnaswami, 19.80%
Colombo 02 A.S.Wijesinha,
T. 0112 428 428 C.D.Wijegunawardene,
S.Malhotra, S.Jha,
J.P.Gomes
John Keells Stock Share broking services 1979 No. 186, Vauxhall Street, S.Rajendra, D.P.Gamlath, LKR. 57,750,000
Brokers (Pvt) Ltd (PV 89) Colombo 02 R.S.Cader 90.04%
T. +94(0)11230 6250,
FINANCIAL SERVICES
+94(0)11234 2066 -7
Nations Trust Bank Commercial banking and 1999 No. 242, Union Place, J.G.A.Cooray-Chairman, LKR.9,408,135,000
PLC** leasing operations (PQ 118) Colombo 2 K.O.V.S.M.S.Wijesinghe, 32.57%
T.114313131 R.S.Cader, J.C.A.D'Souza,
R.D Rajapaksa, N.I.R.De
Mel, S.Maheshwari,
S.L.Sebastian,
C.H.A.W.Wickramasuriya,
A.R.Fernando, P.Talwatte
Union Assurance PLC Providers of Life insurance 1987 No.20, St. Michaels' Road, K.N.J.Balendra -Chairman, LKR.1,000,000,000
solutions (PQ 12) Colombo 03 S.Rajendra, D.P.Gamlath, 90%
T. #1330 D.H.Fernando,
S.A.Appleyard, W.M De
Fonseka Arsakularatne

John Keells Software services 1998 No. 148, Vauxhall Street, J.G.A.Cooray -Chairman, LKR. 96,500,000
Services
Information (PV 652) Colombo 02. K.D.Weerasinghe, 100%

IT
Technology (Pvt) Ltd T. 2300770-77 R.Shanmuganathan

InfoMate (Pvt) Ltd IT enabled services 2005 No.4, Leyden Bastian Road, K.D.Weerasinghe, LKR.20,000,000
(PV 921) Colombo 1 R.Shanmuganathan 100%
T. (94) 112149700
John Keells BPO Holding company of BPO 2006 IFS Court, 28, Cybercity, Z.H.Niamut, K.Peerbocus, LKR.1,988,300,000
OTHERS
Holdings (Pvt) Ltd* group companies (C 60882) Ebene, Mauritius K.D.Weerasinghe, 100%
IT Enabled
Services
T. (230) 467 3000 K.C.Subasinghe

John Keells BPO Investment holding 2007 IFS Court, 28, Cybercity, Z.H.Niamut, K.Peerbocus, LKR.1,616,700,008
International (Pvt) company (C 070137) Ebene, Mauritius K.D.Weerasinghe, 100%
Ltd* T. (230) 467 3000 K.C.Subasinghe
John Keells BPO BPO operations in Sri Lanka 2006 No.4, Leyden Bastian Road, K.D.Weerasinghe, LKR.335,797,260
Solutions Lanka (Pvt) (PV 3458) Colombo 01 K.C.Subasinghe, 100%
Ltd* T. (94) 2300770-77 R.Shanmuganathan
John Keells PLC Produce Broking and Real 1960 No 186, Vauxhall Street, K.N.J.Balendra- LKR.152,000,000
Estate Ownership (PQ 11) Colombo 02 Chairman, J.G.A.Cooray, 86.90%
T. 2306000 K.D.Weerasinghe,
A.K.Gunawardhana,
C.N.Wijewardene,
B.A.I.Rajakarier, A.Z.Hashim
John Keells (Teas) Ltd Manager eight bought leaf 1979 No.117,Chittampalam A K.D.Weerasinghe, LKR. 120,000
Plantation Services
tea factories (PV 522) Gardiner Mawatha, K.C.Subasinghe, A.Z Hashim 100%
Colombo 02 T. 2306518
John Keells Warehousing of Tea and 2001 No.93,1st Avenue, K.D.Weerasinghe, LKR.120,000,000
Warehousing (Pvt) Rubber (PV 638) Muturajawela, Hendala, K.C.Subasinghe, A.Z.Hashim 86.90%
Ltd Wattala
T. 4819560
Tea Smallholder Owner and operator of 1991 No.4, Leyden Bastian Road, K.N.J.Balendra–Chairman, LKR.150,000,000
Factories PLC Bought Leaf factories (PQ 32) Colombo 1 J.G.A.Cooray, E.H.Wijenaike, 37.62%
T. 2149994 / 2335880 A.S.Jayatilleke,
S.K.L.Obeyesekere,
A.K.Gunaratne,
A.Goonetilleke, A.Z.Hashim
Facets (Pvt) Ltd* Owner of real estate 1974 No.117,Sir Chittampalam A K.M.Thanthirige, LKR.150,000
(PV1048) Gardiner Mawatha, D.P.Gamlath 100%
Colombo 02 T. 2306000
J K Packaging (Pvt) Printing and packaging 1979 No 148, Vauxhall street, K.C.Subasinghe, LKR.14,500,000
OTHERS
Ltd* services provider for the (PV 1265) Colombo 02 K.D.Weerasinghe, 100%
export market T. 2475308 D.P.Gamlath
John Keells Holdings Group holding company & 1979 No.117, Sir Chittampalam AK.N.J.Balendra- LKR.62,881,295,320
PLC function based services (PQ 14) Gardiner Mawatha, Colombo Chairman, J.G.A.Cooray- 98.05%
02 Deputy Chairman,
T. 2306000 M.A.Omar, D.A.Cabraal,
A.N.Fonseka, M.P Perera,
S.S.H.Wijayasuriya
Centre & Others
John Keells Regional holding company 2006 No.117, Chittampalam A D.P.Gamlath, K,M. LKR. 1,991,600,000
International (Pvt) providing administrative & (PV 46) Gardiner Mawatha, Colombo Thanthirige, N.W.Tambiah 100%
Ltd* function based services 02
T. 2306000 /2421101-9
John Keells International trading services 1992 No.16 Collyer Quay, Level J.G.A.Cooray-Chairman, LKR.9,638,000
Singapore (Pte) Ltd* (199200499C) 21, Office Suit No.21-38, K.M .Thanthirige, 80%
Singapore 049318 K.C.Subasinghe,
T. 65 63296409/ 65 D.P.Gamlath,
68189150/ 65 96346593 R.Ponnampalam
Keells Consultants Company secretarial services 1974 No.117, Chittampalam A K.M.Thanthirige, LKR.160,000
(Pvt) Ltd to the group (PB 3) Gardiner Mawatha, Colombo N.W.Tambiah, 100%
02 I.V.Gunasekera,
T. 2421101-9 C.Subasinghe
Mortlake (Pvt) Ltd* Investment company 1962 No. 148, Vauxhall Street, K.M.Thanthirige, LKR. 3,000
(PV 756) Colombo 2 K.C.Subasinghe 100%
T. 2475308
* The company is a non-operational company/ investment company/ holding company or owner of real estate.
** The company has not been considered for sustainability reporting as the Group does not exercise management control over the entity.
301
GRI - DISCLOSURE 207-4
COUNTRY-BY-COUNTRY REPORTING
Description Reference Page No Sri Lanka India Mauritius Republic of Singapore Total
LKR 000 Maldives
a) All tax jurisictions included in Note 21.10 242

Consolidated Financial Statements
b)
i. Names of the resident entities Group 296-301
Directory
ii. Primary activities of the organization Group 296-301
Directory
iii. Number of employees 13,226 - - 604 1 13,831
iv. Revenues from third-party sales 124,969,713 - - 2,724,202 - 127,693,915
v. Revenues from intra-group
transactions with other tax
jurisdictions
vi. Profit/loss before tax 8,809,372 (918) 9,840 (3,385,942) 12,814 5,445,166
vii. Tangible assets other than cash and 287,694,992 - - 39,742,236 188 327,437,416
cash equivalents
viii. Corporate income tax paid on a cash Not
basis Applicable
ix. Corporate income tax accrued on 2,179,135 - 1,647 (12,115) 673 2,169,340
profit/loss
x. Reasons for the difference between Note 21.5 240
corporate income tax accrued on
profit/loss and the tax due if the
statutory tax rate is applied to profit/
loss before tax
c) The time period covered by the Year ended

information reported in Disclosure 31st March
207-4. 2021

GRI CONTENT INDEX
GRI Standard Disclosure Page number(s) and/ or URL(s) Omission
Part Omitted
Explanation
Reason
GRI 101: Foundation 2016
GRI 102: General Disclosures 2016
Organisational Profile
102-1 Name of the organisation 3
102-2 Activities, brands, products, and 8, 64
services
102-3 Location of headquarters 3
102-4 Location of operations 3
102-5 Ownership and legal form 3
102-6 Markets served 3, 8
102-7 Scale of the organisation 3, 47, 52
102-8 Information on employees and 52-57
other workers
102-9 Supply chain 11 of https://keells.com/resource/Management_Approach_
Disclosures_2020_21.pdf, 74, 83, 94, 107, 116, 124, 133
102-10 Significant changes to the 19-24
organisation and its supply chain
102-11 Precautionary Principle or 3 of Risks, Opportunities and Internal Controls at https://keells.com/
approach resource/governance/John-Keells-Holdings-PLC-AR-2020_21-Risk.pdf
102-12 External initiatives 4, 165, 182
102-13 Membership of associations https://keells.com/resource/governance/John-Keells-Holdings-PLC-
AR-2020_21-Profiles.pdf
Strategy
102-14 Statement from senior decision- 9-18
maker
Ethics and integrity
102-16 Values, principles, standards, and 165
norms of behaviour
Governance
102-18 Governance structure 167
Stakeholder engagement
102-40 List of stakeholder groups 4-5 of Sustainability Integration, Stakeholder Engagement & Materiality at
https://keells.com/resource/governance/John-Keells-Holdings-PLC%20
AR%202020_21-Sustainability-and-Materiality.pdf
102-41 Collective bargaining 57
agreements
102-42 Identifying and selecting 4 of Sustainability Integration, Stakeholder Engagement & Materiality
stakeholders at https://keells.com/resource/governance/John-Keells-Holdings-
PLC%20AR%202020_21-Sustainability-and-Materiality.pdf
102-43 Approach to stakeholder 4-5 of Sustainability Integration, Stakeholder Engagement &
engagement Materiality at https://keells.com/resource/governance/John-Keells-
Holdings-PLC%20AR%202020_21-Sustainability-and-Materiality.pdf
102-44 Key topics and concerns raised 6 of Sustainability Integration, Stakeholder Engagement & Materiality
at https://keells.com/resource/governance/John-Keells-Holdings-
303
GRI CONTENT INDEX
Part Omitted
Explanation
Reason
Reporting practice
102-45 Entities included in the 296-301
consolidated financial statements
102-46 Defining report content and 4-5, 6-7 of Sustainability Integration, Stakeholder Engagement &
topic Boundaries Materiality at https://keells.com/resource/governance/John-Keells-
102-47 List of material topics 6-7 of Sustainability Integration, Stakeholder Engagement &
Materiality at https://keells.com/resource/governance/John-Keells-
102-48 Restatements of information 3-4 of Sustainability Integration, Stakeholder Engagement &
102-49 Changes in reporting 3-4 of Sustainability Integration, Stakeholder Engagement &
102-50 Reporting period 4
102-51 Date of most recent report 3 of Sustainability Integration, Stakeholder Engagement & Materiality
102-52 Reporting cycle 3 of Sustainability Integration, Stakeholder Engagement & Materiality
102-53 Contact point for questions IBC
regarding the report
102-54 Claims of reporting in 4
accordance with the GRI Standards
102-55 GRI content index 303-310
102-56 External assurance 293-295
Material Topics
GRI 200: Economic Standard Series
Economic Performance
GRI 103 103-1 Explanation of the material 6-7 of Sustainability Integration, Stakeholder Engagement & Materiality at
Management topic and its Boundary https://keells.com/resource/governance/John-Keells-Holdings-PLC%20
Approach 2016 AR%202020_21-Sustainability-and-Materiality.pdf
103-2 The management approach and 4 of https://keells.com/resource/Management_Approach_
its components Disclosures_2020_21.pdf
103-3 Evaluation of the management 4 of https://keells.com/resource/Management_Approach_
approach Disclosures_2020_21.pdf
GRI 201: Economic 201-1 Direct economic value 286-287
Performance 2016 generated and distributed
201-3 Defined benefit plan obligations 57
and other retirement plans
Indirect Economic Impacts

Part Omitted
Explanation
Reason
GRI 203: Indirect 203-1 Infrastructure investments and 58
Economic services supported
Impacts 2016
Procurement Practices
Approach 2016
GRI 204: 204-1 Proportion of spending on local 58
Procurement suppliers
Practices 2016
Anti-Corruption
Approach 2016
103-2 The management approach and 7-10 of https://keells.com/resource/Management_Approach_
GRI 205: 205-1 Operations assessed for risks 58
Anticorruption related to corruption
2016
Tax
GRI 103 103-1 Explanation of the material 6-7 of Sustainability Integration, Stakeholder Engagement &
Management topic and its Boundary Materiality at https://keells.com/resource/governance/John-Keells-
Approach 2016 Holdings-PLC%20AR%202020_21-Sustainability-and-Materiality.pdf
GRI 207: Tax 2019 207-1 Approach to tax 23-24 of https://keells.com/resource/governance/John-Keells-
Holdings-PLC-AR-2020_21-Corporate-Governance.pdf
207-2 Tax governance, control, and risk 23-24 of https://keells.com/resource/governance/John-Keells-
management Holdings-PLC-AR-2020_21-Corporate-Governance.pdf
207-3 Stakeholder engagement and 23-24 of https://keells.com/resource/governance/John-Keells-
management of concerns related to Holdings-PLC-AR-2020_21-Corporate-Governance.pdf
tax
207-4 Country-by-country reporting 302
GRI 300: Environment Standard Series
Energy
305
GRI CONTENT INDEX
Part Omitted
Explanation
Reason
GRI 302: Energy 302-1 Energy consumption within the 47-48
2016 organisation
302-4 Reduction of energy 47-48
consumption
Water and Effluents
GRI 303: Water 303-1 Interactions with water as a 5 of https://keells.com/resource/Management_Approach_
and Effluents shared resource Disclosures_2020_21.pdf
2018 303-2 Management of water 5 of https://keells.com/resource/Management_Approach_
discharge-related impacts Disclosures_2020_21.pdf
303-3 Water withdrawal 47, 49
303-4 Water discharge 47, 50
Biodiversity
GRI 304: 304-1 Operational sites owned, leased, 105
Biodiversity 2016 managed in, or adjacent to, protected
areas and areas of high biodiversity
value outside protected areas
Emissions
103-3 Evaluation of the management 6 https://keells.com/resource/Management_Approach_
GRI 305: 305-1 Direct (Scope 1) GHG emissions 47-48
Emissions 2016 305-2 Energy indirect (Scope 2) GHG 47-48
emissions
Effluents and Waste

Part Omitted
Explanation
Reason
GRI 306: Effluents 306-3 Significant spills 73
and Waste 2016
Waste
GRI 306: 306-1 Waste generation and 5-6 https://keells.com/resource/Management_Approach_
Waste 2020 significant waste-related impacts Disclosures_2020_21.pdf
306-2 Management of significant 5-6 of https://keells.com/resource/Management_Approach_
waste-related impacts Disclosures_2020_21.pdf
306-3 Waste generated 47,50-51
Environmental Compliance
GRI 307: 307-1 Non-compliance with 47
Environmental environmental laws and regulations
compliance 2016
Supplier Environmental Assessment
GRI 308: Supplier 308-1 New suppliers that were 58
Environmental screened using environmental criteria
Assessment 2016
GRI 400: Social Standard Series
Employment
307
GRI CONTENT INDEX
Part Omitted
Explanation
Reason
GRI 401: 401-1 New employee hires and 52, 55
Employment employee turnover
2016
Occupational Health and Safety
GRI 403: 403-1 Occupational health and safety 8-9 of https://keells.com/resource/Management_Approach_
Occupational management system Disclosures_2020_21.pdf
Health and Safety
2018 403-2 Hazard identification, risk 8-9 of https://keells.com/resource/Management_Approach_
assessment, and incident investigation Disclosures_2020_21.pdf
403-3 Occupational health services 8-9 of https://keells.com/resource/Management_Approach_
Disclosures_2020_21.pdf
403-4 Worker participation, 8-9 of https://keells.com/resource/Management_Approach_
consultation, and communication on Disclosures_2020_21.pdf
occupational health and safety
403-5 Worker training on occupational 8-9 of https://keells.com/resource/Management_Approach_
health and safety Disclosures_2020_21.pdf
403-6 Promotion of worker health 8-9 of https://keells.com/resource/Management_Approach_
Disclosures_2020_21.pdf
403-7 Prevention and mitigation 8-9 of https://keells.com/resource/Management_Approach_
of occupational health and safety Disclosures_2020_21.pdf
impacts directly linked by business
relationships
403-9 Work-related injuries 52, 57
Training and Education
GRI 404: Training 404-1 Average hours of training per 52, 55-56
and Education year per employee
2016
404-3 Percentage of employees 52
receiving regular performance and
career development reviews
Diversity and Equal Opportunity

Part Omitted
Explanation
Reason
GRI 405: Diversity 405-1 Diversity of governance bodies 53-54
and equal and employees
opportunity 2016
Freedom of Association and Collective Bargaining
GRI 407: Freedom 407-1 Operations and suppliers 57
of association in which the right to freedom of
and collective association and collective bargaining
bargaining 2016 may be at risk
Child Labour
GRI 408: Child 408-1 Operations and suppliers at 52
Labour 2016 significant risk for incidents of child
labour
Forced or Compulsory Labour
GRI 409: Forced 409-1 Operations and suppliers at 52
or Compulsory significant risk for incidents of forced
Labour 2016 or compulsory labour
Local Communities
GRI 413: Local 413-1 Operations with local community 58-63
communities engagement, impact assessments, and
2016 development programs
309
GRI CONTENT INDEX
Part Omitted
Explanation
Reason
Supplier Social Assessment
GRI 414: Supplier 414-1 New suppliers that were 58
social assessment screened using social criteria
2016
Customer Health and Safety
GRI 416: 416-1 Assessment of the health and 14 of https://keells.com/resource/Management_Approach_
Customer Health safety impacts of product and service Disclosures_2020_21.pdf
and Safety 2016 categories
Marketing and Labelling
Approach 2016
GRI 417: 417-1 Requirements for product and 58
Marketing and service information and labelling
Labelling 2016 417-3 Incidents of non- 58
compliance concerning marketing
communications
Socioeconomic Compliance
GRI 419: 419-1 Non-compliance with laws and 58
Socioeconomic regulations in the social and economic
Compliance 2016 area

NOTES
311
CORPORATE INFORMATION
Name of Company Secretaries

John Keells Holdings PLC Keells Consultants (Private) Limited
117 Sir Chittampalam A. Gardiner Mawatha
Legal Form Colombo 2, Sri Lanka
Public Limited Liability Company Telephone : +94 11 230 6245
Incorporated in Sri Lanka in 1979 Facsimile : +94 11 243 9037
Ordinary Shares listed on the Colombo Stock Exchange Email : [email protected]
GDRs listed on the Luxembourg Stock Exchange
Investor Relations
Company Registration No. John Keells Holdings PLC
PQ 14 117 Sir Chittampalam A. Gardiner Mawatha
Colombo 2, Sri Lanka
Directors Telephone : +94 11 230 6170
K N J Balendra - Chairman/CEO Facsimile : +94 11 230 6160
J G A Cooray - Deputy Chairman/Group Finance Director Email : [email protected]
D A Cabraal
A N Fonseka Sustainability, Enterprise Risk Management and
M A Omar Group Initiatives
M P Perera 186 Vauxhall Street, Colombo 2, Sri Lanka
S S H Wijayasuriya Telephone : +94 11 230 6182
Facsimile : +94 11 230 6249
Senior Independent Director Email : [email protected]
A N Fonseka
Contact for Media
Audit Committee Corporate Communications Division
A N Fonseka - Chairman John Keells Holdings PLC
D A Cabraal 117 Sir Chittampalam A. Gardiner Mawatha
M P Perera Colombo 2, Sri Lanka
Telephone : +94 11 230 6191
Human Resources and Compensation Committee Email : [email protected]
D A Cabraal - Chairman
M A Omar Auditors
S S H Wijayasuriya Ernst & Young
Chartered Accountants
Nominations Committee P.O. Box 101
M A Omar - Chairman Colombo, Sri Lanka
K N J Balendra
M P Perera Bankers for the Company
S S H Wijayasuriya Bank of Ceylon
Citibank N.A.
Related Party Transaction Review Committee Commercial Bank of Ceylon
M P Perera - Chairperson Deutsche Bank A.G.
D A Cabraal DFCC Bank
A N Fonseka Hatton National Bank
Hongkong and Shanghai Banking Corporation
Project Risk Assessment Committee Nations Trust Bank
S S H Wijayasuriya - Chairman People’s Bank
K N J Balendra Sampath Bank
J G A Cooray Seylan Bank
M P Perera Standard Chartered Bank
Registered Office of the Company Depository for GDRs

117 Sir Chittampalam A. Gardiner Mawatha Citibank N.A. New York
Colombo 2, Sri Lanka
Telephone : +94 11 230 6000
Internet : www.keells.com
Email : [email protected]
Designed & produced by
Digital Plates & Printing by Softwave Printing and Publishing (Pvt) Ltd
www.keells.com

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RESILIENCE IN INVESTING

John Keells Holdings PLC

JOHN KEELLS HOLDINGS PLC

GROUP HIGHLIGHTS MANAGEMENT DISCUSSION AND ANALYSIS

NAVIGATING THIS REPORT

126 This Annual Report is available on our website:

Reporting Guides Capital Guides

Reference to further Natural Capital

Further Reading Online

We are pleased to present our sixth Integrated Report in accordance

This Report reflects on:

4 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

DETERMINING MATERIALITY INFORMATION VERIFICATION AND

HIGH yy The Board of Directors

accuracy of the annual financial statements

A detailed discussion on determining materiality is available on the Corporate website at

DISCLAIMER FOR THE PUBLICATION OF FORECAST DATA

VISION: Building businesses that are leaders in the region

Fundamental forms of Capital deployed Value creation / preservation overtime

STAKEHOLDER RETURNS AND ENGAGEMENT

VALUE CREATION INTERVENTIONS AND RETURNS

yy Shareholder funds and yy Effective and responsible investment of

Environmental, Social and Governance

VALUES: CARING EXCELLENCE

6 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

Transformed Capital that produces stakeholder value

VALUE DERIVED ALIGNMENT

yy Shareholder returns and Rs.226 billion Rs.49 billion yy Financial stability

yy Efficient disposal of all effluent 0.64 MT 13.19 m3 yy Sustainable natural resource

yy Staff motivation 82% 23 hours yy Alignment of workforce with

yy Community skills development 756,153 85% yy Individuals and communities

yy Patents Rs.4.9 billion 9 yy Evolving businesses to suit

TRUST INNOVATION INTEGRITY

OTHER, INCLUDING INFORMATION TECHNOLOGY

8 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

I am pleased to present the Integrated Annual

10 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

The impact of lower volumes during the year RETAIL

12 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

basis, from the first quarter

14 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

ADVANCED ANALYTICS EMPLOYEES

16 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

yy Hikkaduwa - upskilling of a group

18 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

FINANCIAL AND MANUFACTURED CAPITAL

2020/21 2019/20 2018/19 Q4

INSIGHTS JKH Equity Market Trading Statistics

Industry Group-wise Quarterly Performance

Group EBITDA Rs.million YoY % Total (Rs.million)

20 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21

ECONOMIC VALUE ADDED STATEMENT

Economic Value PAYMENTS TO GOVERNMENT COMMUNITY INVESTMENTS

DEPRECIATION AMORTISATION PROFIT AFTER DIVIDENDS

yy Adopted weekly dashboards, covering

financial and non-financial KPIs and 12%

DIVERSITY, EQUITY AND INCLUSION 1,113 GJ

OUTLOOK 33% 22% of recyclable plastic waste collected

22 JOHN KEELLS HOLDINGS PLC | ANNUAL REPORT 2020/21