Technology MNGT
Technology MNGT
The role of the technology management function in an organization is understand the value of
certain technology for the organization. Continuous development of technology is valuable as
long as there is a value for the customer and therefore the technology management function in an
organization should be able to argue when to invest on technology development and when to
withdraw.
Technology Management can also be defined as the integrated planning, design, optimization,
operation and control of technological products, processes and services, a better definition would
be the management of the use of technology for human advantage.
Perhaps the most authoritative input to our understanding of technology is the diffusion of
innovations theory developed in the first half of the twentieth century. It suggests that all
innovations follow a similar diffusion pattern - best known today in the form of an "s" curve
though originally based upon the concept of a standard distribution of adopters. In broad terms
the "s" curve suggests four phases of a technology life cycle - emerging, growth, mature and
aging.
These four phases are coupled to increasing levels of acceptance of an innovation or, in our case
a new technology. In recent times for many technologies an inverse curve - which corresponds to
a declining cost per unit - has been postulated. This may not prove to be universally true though
for information technology where much of the cost is in the initial phase it has been a reasonable
expectation.
The second major contribution to this area is the Carnegie Mellon Capability Maturity Model.
This model proposes that a series of progressive capabilities can be quantified through a set of
threshold tests. These tests determine repeatability, definition, management and optimization.
The model suggests that any organization has to master one level before being able to proceed to
the next.
The third significant contribution comes from Gartner - the research service, it is the hype cycle,
this suggests that our modern approach to marketing technology results in the technology being
over hyped in the early stages of growth.
Taken together these concepts provide a foundation for formalizing the approach to managing
technology.