23/9/21 15:36 VENKAT SAP BASIS: 1907383 - How to setup and troubleshoot EarlyWatch Alert reports in SAP Solution

EarlyWatch Alert reports in SAP Solution Manager

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REPRODUCING THE ISSUE
You are not able to create an Earlywatch Alert in Solution Manager 7.1
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The available documentation is specific to Solution Manager 7.0 and you are not clear
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Further direction is needed for troubleshooting EarlyWatch Alert issues. Please send us your
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Creating an EWA in Solution Manager 7.1/7.2
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This KBA is broken into the following logical sections:

Prerequisites 1907383 - How to setup and troubleshoot EarlyWatch Alert

Managed System reports in SAP Solution Manager
Managing System
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Managing System
Automatic Email Transmission
Business Objects Resources
Grey Rated EWA reports
EarlyWatch Alert Management (710 SP09 and higher) How to perform System Refresh activity in SAP ?
EarlyWatch Alert Managerment in SAP Solution Manager 7.2

Prerequisites
Please refer to SAP Note 1257308 – FAQ: Using EarlyWatch Alert before you start.
SAP Standard issue and reason cased to it.

Before you can perform the Operations Setup for an EarlyWatch Alert report you mus
performed the prerequisite configurations to ensure the Earlywatch Alerts can be creat
Also refer to wiki page Requirements for generating the EWA report. UNIX Commands for SAP BASIS CONSULTANTS
The system must be properly declared in the System Landscape (SLD > LMDB > SMS

SDCCN must be activated and correctly configured.

The SLD should have been updated with the Managed system information durin Common ABAP Dumps (ST22) and troubleshooting
System Configuration, but this can be done manually if needed. in SAP

For ABAP stacks transaction RZ70 can push the information from the data supp
SLD. ADS CONFIGURATION
For Java stacks Netweaver Administrator or Visual Administrator is used to push
managed system information from the data supplier to the SLD.
A synchronization, from the SLD to the LMDB, is required if the data is refreshed
data supplier to the SLD. SAP HOST AGENT

The Following  jobs do the following  synchronizations:

SAP_LMDB_LDB_0000000001 SLD > LMDBSAP_LMDB_NOTIFY_LDB_000000000
Tutorials on SAP BASIS
SMSY
The System must exist in the LMDB and have a Product System Assigned.

How to open Config tool ?

How to enable the WTC( WINDOWS TERMINAL

CONNECTION) connection

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The System must be assigned to a logical component.

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As shown here.

The Logical Component must be in an Active Solution.

The Status of the SID in the Solution should be “Put in Solution”.

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 See Status "Put in Solution" only automatic for Production Systems - Manual steps for

Managed System

SDCCN must be activated by a properly authorized user in the PRODUCTION clie

(otherwise data may be missing). Please refer to SAP Note 763561 - Service Data Con
(SDCCN)  - FAQ - for more information.
RFC Destination to Solution Manager must be defined in SM59 and in SDCCN.

In SDCCN > Menu > Settings > Task Specific > RFC Destinations is where
the SM_<SID>CLNT<client>_BACK RFC should be defined. The RFC must test okay
RFC for the managed system can be created in Managed system Configuration in 

Step 3 - Connect managed system.

They can also be created manually, but should conform to the naming standards.
SDCCN Tasks:
The Maintenance Package Task must be scheduled as a Periodic Task to run 1 time p
Schedule for a time that will allow it to complete prior to SM:EXEC SERVICES starting
not you may have the issue described in SAP KBA 1769513
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not you may have the issue described in SAP KBA 1769513.
The Maintenance Package Task will schedule the Refresh Session Task and that will
a Solution Manager EarlyWatch Alert task, if a valid service session is found on Solu
Manager.
In Solution Manager 7.1 once the Managed system is properly prepared for service the
can/will be created and scheduled in the managed system configuration process.

The Diagnostic Agent needs to be installed and connected during the managed sys

configuration.

If you need to install and configure the diagnostic agent please

visit http://service.sap.com/diagnostics and review the diagnostic setup guide and D
troubleshooting guide in the Media Library.
Solman_Setup
If the Managed system Configuration has not been performed, then perform the Manag
Configuration.

Following all the steps and ensuring in step 5 you check Activate EWA monitoring and
Apply Settings for EWA Monitoring have been performed.

If the Managed System configuration had been performed, but the EWA is not co
check these steps status, and re-execute them as necessary. Also address any steps t
have warnings that can be addressed.

Step 1 – Select Product

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Step 3 – Connect Managed System.

Step 4 - Assign Diagnostic Agent.

 Step 5 – Enter System Parameters – Check Activate EWA Monitoring Check box.

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Step 8 – Apply Settings for EWA Monitoring

Managed System
Scheduling an EWA in Solution Manager 7.1
Scheduling the EWA for a Product system (ABAP/Java) can be done manually if
scheduled when Managed system configuration was performed, however the prerequ
have been completed.

Run Transaction SM_Workcenter.

Select the Solution Manager Administration tab.
Click Solutions.

Either.  
Create a new Solution to add the logical component, or add it to an existing solu
If a new solution...
Click on New.
Give the solution a name.
Set the Solution Data settings.

Now the Solution exists.

Select an existing solution that you want the System to be placed (can be the ne
Add the Logical Component to the Solution.
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Add the Logical Component to the Solution.
If the system is other than Type Production then...
Go to change edit mode.
Right click on the SID, and select “Put in Solution” the cell the SID is in will turn
Save.

See Wiki Page http://wiki.sdn.sap.com/wiki/x/eZHqDQ For more details

Got to System Monitoring Tab.

Click on Setup in the Side bar.
Highlight the Solution.
Select setup for single or all solutions.

(Alternate navigation is via the Solution Manager Administration tab

Select Solutions from the Side bar.

Highlight the solution.
Click the Operational Setup tab.
Then click the Setup EarlyWatch Alert link).

This screen is pretty much the same interface as transaction solman_ewa_admin seen

Here  on the EarlyWatch Alert and Services Configuration screen you can verify it is 
active, send the EWA and Alerts to SAP include the EWA into the EWA for Solutions, s
the week the EWA generates, but this has no affect on the EWA period which is alway
Sunday and the retention period ( 0 = forever).

These settings can be verified, selected/deselected as required. The EWA report is n

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Scheduled as indicated by the calendar icon.

The Icon is of an hour glass indicates the EWA is scheduled and waiting for the
system to provide the collected data.

If there is an issue on the managed system unable to obtain session information for So
successfully process the data collection task, or unable send the SDCCN session data
Solution Manager the day the EWA is scheduled, the session will be red flagged to ind
session data is overdue.

Please visit the Wiki page called Solution Manager Wiki - "EarlyWatch Alert is Red Fla
to resolve" at http://wiki.sdn.sap.com/wiki/x/SAObDQ

Processing the Session with job SM:EXEC SERVICES

Once the managed system sends its data to Solution Manager the data is availab
service session and the icon changes to two flasks, meaning it is now waiting for S
SERVICES to process the session.

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Sessions that remain in this state may be because SM:EXEC SERVICES is havin
processing the sessions.SM:EXEC SERVICES runs (it is scheduled as a periodic jo
per day – refer to KBA 1757070 EWA Reports not generating,  if SM:EXEC SERVIC
scheduled).

You may have need to reset and reprocess an EWA Service Session, in that event refe
page How to reset and reprocess a service session.

Once it processes the session successfully the EWA will be processed and rated, and
configured, emailed.

If you have problems processing the service sessions please refer to SAP KBA 17024
Trouble Shooting Service Sessions.

Automatic Email Transmission

The setup up is virtually identical as in 7.0

For further information on Automatic Transmission of EWA reports see KBA 1826552 -

troubleshooting KBA. 
Ad Hoc EarlyWatch Alerts
How to create an Ad Hoc EWA report in Solution Manager 7.11758631 - How to T
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EWA Manually on Solution Manager

How to Manually Re-process a Non-ABAP EWA instead of waiting until the next
scheduled date
Business Objects Systems
1507629  Preparing BOE XI 3.1 For Services In Solution Manager

1646341 - EarlyWatch Alert for SAP BusinessObjects IDD / EIM

1357901 -RCA: Managed System Setup for SAP BusinessObjects

1653689 - SolMan 7.1: Managed Sys Setup - BI Platform 4.0

1540591 - Wily Introscope Setup for SAP BOE 4.0

Once the Business Object system is correctly defined in the system landscape and the
Agent and Wily have been setup, then the EWA can be scheduled. 
End to End EWA Setup of BOE 4.0 System in Solution Manager 7.1 - wiki page
Grey Rated EWA reports: 
EarlyWatch Alerts will be rated Grey if there is data missing in the Quality of Service D
please refer to SAP Note 1801236 to better understand this rating strategy.

Data may be missing because some prerequisite or required step was not performed,
should be reviewed and also the managed system configuration may not be complete
performed.

KBA 1824881 advises how to deal with EarlyWatch Alerts that are grey rated.
EarlyWatch Alert Management (710 SP09 and higher)
1924199 - EarlyWatch Alert Management SP10+
EarlyWatch Alert Managerment in SAP Solution Manager 7.2
Refer to SAP KBA 2282944 - EarlyWatch Alert: Solution Manager 7.2 how to setup/con
reports

Refer to SAP KBA 2357073 - How to create an Ad Hoc EarlyWatch Alert SAP Solution
7.2
SEE ALSO
You might have issues with service content or service definitions, please refer to Wiki
page Information about the service content and service definitions

If you are wondering if the service definitions need to be replaced refer to KBA  176514
should I replace the Service Definitions completely (Delete and Download) using the st
in SAP Note 727998?

An overview of the EWA Workflow is at wiki page The EWA workflow - a closer look.

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Product
Product or Product Version

SAP Solution Manager 7.2

References
This document refers to

Number Title

2357073 How to create an Ad Hoc EarlyWatch Alert SAP - Solution Man

2282944 EarlyWatch Alert: Solution Manager 7.2 how to setup/configure

1826552 T/S Guide: EarlyWatch Alerts (EWA) reports in Solution Manag

1765141 When should the Service Definitions be completely replaced (D

763561 Service Data Control Center (SDCCN) - FAQ

1801236 Rating Rules: Gray Rating of an Alert Based Session

1769513 EWA not generated - session data is overdue (red flag status)

1702475 Troubleshooting service sessions

1653689 SolMan 7.1 & 7.2: Managed Sys Setup - BI Platform 4.0

1646341 EarlyWatch Alert for SAP BusinessObjects IDD / EIM

1540591 Wily Introscope Setup for SAP BOE 4.X

1507629 Preparing BOE XI 3.1 For Services In Solution Manager

1357901 RCA: Managed System Setup for SAP BusinessObjects Enterp

1257308 FAQ: Using EarlyWatch Alert

Status Put in Solution

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Number Title

EarlyWatch Alert Red Flagged

Troubleshooting EWA Emails

Ad Hoc for Non Abap systsmes

how to create an Ad Hoc EWA in Solution Manager 7.1

The EWA workflow - a closer loo

This document is referenced by

Number Title

2282944 EarlyWatch Alert: Solution Manager 7.2 how to setup/configure

2131244 How to create an Ad Hoc EarlyWatch Alert in SAP Solution Ma

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