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SD Tutorial StakeHolderConcerns (Students)

The director of an independent library wants to computerize their operations to improve efficiency and reduce costs. Currently, the library tracks membership, catalog, and loans manually using index cards. Library members would like the ability to renew loans and reserve books online. The director's goals are to promote the library to attract more users, provide additional materials like ebooks, and obtain usage data to better schedule staff and budgets. Any new system needs to conform to principles of being people-focused while also considering environmental sustainability.

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48 views2 pages

SD Tutorial StakeHolderConcerns (Students)

The director of an independent library wants to computerize their operations to improve efficiency and reduce costs. Currently, the library tracks membership, catalog, and loans manually using index cards. Library members would like the ability to renew loans and reserve books online. The director's goals are to promote the library to attract more users, provide additional materials like ebooks, and obtain usage data to better schedule staff and budgets. Any new system needs to conform to principles of being people-focused while also considering environmental sustainability.

Uploaded by

Hari pro
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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COMP1713: Database System Development

Tutorial : Requirements analysis - stake holders concerns


Developing a Library Computer System
The Managing Director of an independent specialist library has asked to speak to you about
computerising their operation. She has a limited budget and wants to see a quick return on investment.
Whilst waiting to interview the Director, you speak to two of the desk librarians who outline how the
library operates. It is very straightforward, anyone can come in and browse the library shelves or its
catalogue but to borrow a book you have to register as a member of the library and be issued with
membership card. Members can borrow up to five books for two weeks a time. A loan can be renewed
and extended either at the desk or over the telephone. If a book is not available because it already out
on loan a member can reserve a copy. If it is not in the collection, the librarian can acquire a copy for the
library (if it is within budget) or arrange an inter-library loan. Every year the librarians troll through the
collection and weed out books that are out of date or in poor condition and buy new books. The
membership lists, catalogue and loans are still done manually on index cards. When it started this was
fine, but the library has expanded rapidly and during busy periods there can be quite a long queue at the
desk of members wanting to return or borrow books.
In the library you also talk to some members. They all found the library by word-of-mouth. They think it
is great. It as it has a great range of interesting books with a warm and friendly atmosphere and really
helpful staff but it could be even better if it had a tea shop with cakes and wifi. That would be great. One
suggests that it might be nice if they could renew loans or find and reserve books online. They all agree
that would be great.
You interview the Director and you make the following notes:
She sees the remit of the library ‘to be an information providing resource for the local community’. She
says ‘it is about people and must have a friendly human face’ - ‘run by people for people’. She also feels
‘the library has a duty to the local environment’ and is therefore very aware of green issues.
She feels her first challenge as Director is to promote the public visibility of the library and attract more
users to the library.
She is exploring ideas about providing eBooks, videos, music and other media, This may include
encouraging local authors to publish eBooks through the library or getting publishers to sponsor events.
However her immediate concern is simply improving the day-to-day efficiency and reducing running
costs, in particular she wants to reduce the pressure on the desk staff during busy periods and the
overtime for librarians who currently must work evenings and weekends to catch up with cataloguing.
She has to set the staffing rosters and acquisition budgets. To do this she feels needs to have more up-
to-date information on the inventory and library use such as how many people are using it, when are the
busy periods, how many books are loaned a day, what sections are popular and so on…

Database System Development - Tutorial Page 1


COMP1713: Database System Development
Tutorial : Requirements analysis - stake holders concerns
Question 1:
Identify the stakeholders in the library and place them in the following grid

Meet their needs Key player

Librarians Director

Less important Show consideration

Publisher
Author Library members

34

Question 2:
From the discussion with the Director what do you think are the strategic drivers of the
library?
computerising their operation

Question 3: How would you assess the success of the system given these drivers?
promote the public visibility of the library and attract more users to the library
improve customer satisfaction, make library operation smoother

Question 4: Are there any principles or constraints the system must conform to?
to-date information on the inventory and library use, when are the busy periods, how many books are
loaned a day, what sections are popular, reducing running course

Question 5: What do you think are the requirements of the library members?
Renew loan and reserve book

Database System Development - Tutorial Page 2

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