Tools in comcast

Tools Oracle
Monitoring OEM
L1 Event Tickets OIV
L2 BAU tickets Service Catalog/Jira
Patching
Troubleshooting OEM/nsg
Capacity OEM/nsg
Compliance Tableau/OEM
Inventory ITRC/OEM
Build/Rebuild
Pre-build TRD/TPR
Escalation CES
CM Remedy/Quick CM
PMR PMR Radboard/OEM
Access CADA/Oracle

Tool Name URL & Information

iTRC https://itrc.comcast.net/login
Original equipment manufacturer
OEM
https://oem-cc.cable.comcast.com/em/
QuickCM https://quick.cm.comcast.net/
OIV http://cpg-oiv.sys.comcast.net/
WIKI https://wiki.io.comcast.net/
NSG http://nsg.io.comcast.net/nsg/
GAL Update http://gadgets/galmod/
BMC Remedy http://sams-midtier:9000/arsys/shared/login.jsp
http://tims.sys.comcast.net/secure/Dashboard.jspa?selectPageId=11127
JIRA Dashboard
http://tims.sys.comcast.net/secure/Dashboard.jspa?selectPageId=11128
Remoteapps https://remoteapps.cable.comcast.com
Service Catalog https://servicecatalog.cable.comcast.com/
RSA Token https://cada.comcast.net/
SharePoint http://community.teamcomcast.com/e/a6/MSPltfrms/SitePages/Home.aspx
Conference Bridge http://conferencebridge.comcast.com/join/6878
Tableau http://tableau.comcast.com/t/InfrastructureServices/
DNS Portal https://dnsportal.comcast.net/notify.do?dispatch=createDnsRequest
Splunk https://splunksearch.io.comcast.net/en-US/account/login
Forms Portal https://conflux.io.comcast.net/server_request_portal/
 https://community.teamcomcast.com/e/a2/apps/Notebooks/Forms/AllItems.aspx?
One note RootFolder=%2fe%2fa2%2fapps%2fNotebooks%2fOracle
%20Systems&FolderCTID=0x012000257EE0D5AB219F499EE466B37E9AD639
MySQL Linux
OEM/MonYog Hostmon
OIV OIV
Service Catalog/Jira Service Catalog/Jira

OEM/MonYog/nsg nsg
OEM/MonYog/nsg nsg
Tableau Tableau
ITRC/OEM ITRC

TRD/TPR TRD/TPR
CES CES
Remedy/Quick CM Remedy/Quick CM
PMR Radboard/OEM PMR Radboard/OEM
CADA/MySQL CADA

Utility Purpose
Configuration management database Link Working

Information About OEM

Link No Working
Web interface to BMC Remedy (Change Management) Link Working
Ticketing tool which SD uses Link Working
WIKI pages for documentation Link Working
Performance Metrics Dashboard and Inventory Link Working
GAL Updation Link No Working
Changes Link No Working

Service Request tool

Link No Working
Accessing the Remote Applications Link No Working
Service request Link No Working
Authentication portal(network access) Link Working
Knowledge base Working fine
Bridge Calls
ticket / reporting dashboard Not able to Login
DNS record/change management by L2 Infra support team Link Working
Not able to Login
Link Working
SQL Server Windows
SQL03 Hostmon/SCCM
OIV OIV
Service Catalog/Jira Service Catalog/Jira
SCCM
SQL03/nsg nsg
SQL03/nsg nsg
Tableau/SQL03 Tableau/SQL03
ITRC/SQL03 ITRC

TRD/TPR TRD/TPR
CES CES
Remedy/Quick CM Remedy/Quick CM
PMR Radboard/OEM PMR Radboard/OEM
Active Directory/SQL Active Directory
Remarks URL Remarks
https://wiki.io.comcast.net/display/APSL2E/Ora
Top 20 Application cle+-+Top+20+Apps

user
service
catalog
for the
https://servicecatalog.cable.comcast.com/sc/cat any typr
ASM Storage Request alog.product.aspx?product_id=is-sanallocation of request

https://wiki.io.comcast.net/pages/viewpageatta
PMR Health Check chments.action?
Report Attachment pageId=245963033&sortBy=createddate

http://tableau.cable.comcast.com/t/InfrastructureServices/views/HealthCheck/OverAllHealthCheck?%3Aembed=y

http://satya-dba.blogspot.com/2012/02/ggsci-goldengate-command-interpreter.html
heck?%3Aembed=y
[email protected] nkumar02226welcome$
Comcast TOOLS and utility purpose

https://remoteapps/RDWeb/Pages/en-US/login.aspx?ReturnUrl=/RDWeb/Pages/en-US/Default.aspx
 Comcast Engagement System
CES https://escalation.cab (Escalations & Enagagements)

System and Database Alerts.

Primarly userd by L1 and L2 for
OIV http://cpg-oiv.sys.comc troubleshooting/RCA.

Brouha https://brouha.sys.comcIncdient and Event chat tool

Oracle monitroing and
OEM https://oem-cc.cable.c perfomance metrics
M&P https://wiki.io.comca Methods & Procedures
Incident Management
nsg http://nsg.io.comcast.n System perfomance Metrics

ITRC https://itrc.comcast.netInventory Management (CMDB)

Enter RCA Action items and
FixExm http://fixem.cable.com assign to owners.

Incdient Management,
Communication, escalation &
Incident Management Phttps://wiki.io.comcas RCA guidelines
PMR Radiation board http://pmrdb.io.comcast.net
PMR DB radiationboard
Change Log https://changelog.cm.comcast.net/
Outage Broadcast http://sams-midtier:9000/arsys/shared/login.jsp?/arsys/forms/sams/E
National Outage View http://cmreports.comcast.net/natoutagereport/
Service Catalog https://servicecatalog.cable.comcast.com/sc
Service Request
Jira http://tims.sys.comcast.net

Planned CM:
https://wiki.io.comcast.net/disp
lay/INFSRV/Change+Manageme
Remedy http://sams-midtier.ca nt+How+To+Guides+and+FAQs

Change Management Pre-approved CM

https://wiki.io.comcast.net/disp
Quick CM https://quick.cm.comcaslay/ESD/Quick+CM
Pre-Approved CM catego
https://wiki.io.comcast.net/display/INFSRV/Quick+CM+-+Pre-appro
SMOP
CM Calendar https://maintcal.cm.comcast.net/

Other Tools/ Helpful Links

1 Network Zone lookup http://patz.nads.comcast.net/
2 CADA https://tkts.sys.comcast.net/secure/CreateIssue.jspa?pid=10990&issu
3 AD Group ac https://servicecatalog.cable.comcast.com/sc/catalog.product.asp?pa
4 RDS https://remoteapps.cable.comcast.com
5 Cell phone for onsite https://servicecatalog.cable.comcast.com/sc/default.asp?catalog_id=&parent
6 Laptop onsite/offshore
7 VPN (On/offshore leads)https://servicecatalog.cable.comcast.com/sc/catalog.product.asp?
8 Badge
9 gal update http://gadgets/galmod/
10 Lync Images https://servicecatalog.cable.comcast.com/sc/catalog.product.asp?p
11 Hotlines for offshore
12 TV Monitor Radboard
13 slack https://kabletown.slack.com/
14 shift handoff
15 Confrence bridge https://conferencebridge.comcast.com
16 WebEx https://conferencebridge.comcast.com
 Unable to access webpage is not available
https://servicecatalog.cable.comcast.com/sc/catalog.product.asp?parent_category_id=&category_id=Notifications&product_id=IS-InfraDev-CES

Able to access

Able to access

Unable to access webpage is not available

Able to access

Able to access

Able to access

Unable to access webpage is not available

Unable to access under maintenance

Able to access
Able to access
red/login.jsp?/arsys/forms/sams/E Unable to access webpage is not available
utagereport/ Has error with time zone
Unable to access webpage is not available
Unable to access webpage is not available

Able to access

To create a change use quick cm

INFSRV/Quick+CM+-+Pre-appro Able to access
No Link shared
Able to access

/CreateIssue.jspa?pid=10990&issu Able to access

t.com/sc/catalog.product.asp?pa Unable to access webpage is not available
Unable to access webpage is not available
t.com/sc/default.asp?catalog_id=&parent_category_id=Wireless%20Devices%2FMobility&category_id=Wireless%20Devices%2FMobility ​

t.com/sc/catalog.product.asp? Unable to access webpage is not available

Unable to access webpage is not available

t.com/sc/catalog.product.asp?p Unable to access webpage is not available

unable to access email and pwd is not acceptable

Able to access
gory_id=Wireless%20Devices%2FMobility ​