June 2021

FREQUENTLY ASKED QUESTIONS (FAQ)

FOR
unifi HOME

NO QUESTION ANSWER

GETTING TO KNOW

1 Can you tell me more  unifi provides access to a digital lifestyle for Malaysians through its converged offerings of reliable
about unifi? internet connectivity, content and devices for everyone in a household.

 We offer seamless internet connectivity at home and beyond through our fibre, wireless, mobile,
solutions that help consumers stay connected at all times. For more information on unifi, you can visit
unifi.com.my.

2 What is unifi Home?  unifi Home is a bundled triple-play service offering that offers High Speed Internet access (“Internet”),
Voice over Internet Protocol (VOIP) (“Voice”) and unifi TV.

3 What are the benefits  unifi will enhance your high speed Internet, mobile and entertainment experience by providing the
if I subscribe to unifi fastest internet speed, greater variety of entertainment options for you and the whole family, affordable
Home? mobile packages with unlimited data and better service stability. For more information or to subscribe
to unifi Home, visit unifi.com.my.

4 What is IPTV?  Internet Protocol Television (IPTV) service is TM’s content service delivered via IP based network
technology and the service offering is branded as “unifi TV”. unifi TV allows subscribers to receive
content through unifi TV media boxes and unifi PlayTV mobile app for viewing via a television set and
simultaneously to multiple electronic devices including Set-Top Boxes, computers, tablets, mobile
devices, smart TVs or any other technological devices.
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NO QUESTION ANSWER

5 What is the difference  unifi TV is the brand name for an IPTV service offered by TM. Unlike satellite TV, unifi TV offers a
between unifi TV and seamless video and Live TV streaming service transmitted via IPTV through unifi broadband network.
satellite TV? The service provides customers with a worry free viewing pleasure in any weather condition whether
at home or even anywhere via unifi PlayTV app on any smart device. For more info on unifi TV, visit
unifi.com.my/tv.

6 What are the package  You can enjoy uninterrupted high-speed broadband and best entertainment package with our unifi
offerings under unifi Home package offerings.
Home plan?
unifi 30Mbps unifi 100Mbps unifi 300Mbps unifi 500Mbps unifi 800Mbps
plan™ plan™ plan™ plan™ plan™

Download Download Download Download Download speed

speed up to speed up to speed up to speed up to up to 800Mbps
30Mbps 100Mbps 300Mbps 500Mbps

Upload speed Upload speed Upload speed Upload speed Upload speed
up to 10Mbps up to 50Mbps up to 50Mbps up to 100Mbps up to 200Mbps

Unlimited Unlimited Quota Unlimited Quota Unlimited Quota Unlimited Quota

Quota
Voice 20sen/min Voice 20sen/min Voice 20sen/min Voice 20sen/min
Voice
20sen/min

7 Does the unifi Home  Yes, unifi Home packages for residential are subject to the Fair Usage Policy (FUP). FUP is a standard
have a Fair Usage global practice to ensure that good quality of Internet experience is provided to all customers fairly.
Policy (FUP)?
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NO QUESTION ANSWER

8 How can I get the set-  unifi Home with set-top-box (STB) is offered during limited time promotion only. You may check out
top-box (STB) for unifi the promotion packages that we have from time to time.
TV viewing?

9 What is the effective  If you purchase your Voice Pack 20:

date for the Voice
Pack 20 add-on?  Add-on together with broadband - the Voice Pack 20 will be activated together with your broadband
activation.

 Add-on after your broadband has been activated - the Voice Pack 20 will be activated upon request.

10 Can I change my unifi  Yes, you can. Customers will be subjected to fees as below:
TV pack after I
subscribe to the unifi ACTIVITY FEES
package? How can I Upgrade of unifi TV pack FREE
request to change my Change of unifi TV pack (same price/value) FREE
unifi TV pack? Downgrade of unifi TV pack RM10

 Customers can request to change their unifi TV pack via Live Chat at unifi.com.my or myunifi app,
tweet us @helpmeunifi or message us at facebook.com/weareunifi.

11 Is there any penalty  There will be no penalty charge for termination made after the minimum contract period (24 months).
charge if I terminate
my unifi Home AFTER
the minimum
subscription period is
over?
June 2021

NO QUESTION ANSWER

ELIGIBILITY

12 Who is eligible to  All Malaysians and non-Malaysians above 18 years old can subscribe to unifi Home plans. It is subject
subscribe to unifi to service and coverage availability.
Home?

VOICE OFFERING, DOWNLOAD & UPLOAD SPEED

13 What are the voice call  Under the unifi Home packages, calls from Fixed to Fixed line and Fixed to Mobile will be charged at
charges offered by 20 sen/min (including local calls).
unifi Home packages?

14 Why is the upload  Based on our findings on consumer’s behavior, most of the users’ activities spent on the Internet
speed different from requires higher download speed for seamless internet experience, for instance: video streaming,
the download speed? social networking, downloading materials, etc.

 The upload speed for the unifi plans is sufficient to provide good experience to almost all customers.
From the usage statistics of our existing unifi customers, 90% of total users only utilised less than
5Mbps upload speed. Common genuine usage includes gaming, VoIP, FTP, CCTV and video
streaming and other high latency application.

15 I need higher upload  The upload speed for all unifi plans is sufficient to provide a trusted internet experience to almost all
speed. Does TM have subscribers. For customers that require higher upload speed, we encourage them to subscribe to our
any packages that can unifi 800Mbps plan™ to enjoy maximum upload speed that we can offer.
suit that requirement?
June 2021

NO QUESTION ANSWER

SERVICE AVAILABILITY

16 How do I check for  You can check unifi service availability in your area via the following method:
unifi service  Live Chat via unifi.com.my or myunifi app
availability in my  Tweet us @helpmeunifi
area?  Message us at facebook.com/weareunifi
 Visit any TMpoint outlets nationwide

17 My home is located at  The package offer is subject to unifi service and coverage availability.
a non-unifi area. Can I
still subscribe to these  We will update you from time-to-time on unifi service readiness available at your area. Alternatively,
plans? you can also check out our wireless broadband service at unifi.com.my/personal/home/wireless-
broadband

18 I live in an area where  To know more on the best plan for you, kindly contact us online via TM’s digital channels as below:
unifi service is not
available. What other  Live Chat at unifi.com.my or myunifi app
plans can TM offer  Facebook at facebook.com/weareunifi
me?  Twitter at @helpmeunifi

 You may also visit us at any of our TMpoint outlets nationwide.

June 2021

NO QUESTION ANSWER

REGISTRATION

19 How do I subscribe to  You may register online via unifi.com.my, or visit the nearest TMpoint outlets, TM Authorised Dealer
unifi Home package? (TAD) and resellers.

UPGRADE/DOWNGRADE

20 Can I upgrade /  Yes, you are allowed to change to the higher/lower speed package at any time. However, depending
downgrade my unifi on your package selection, you will be tied to a new contract period if the package offers better value
Home plan? such as it comes with a new device, discounted price or any other value added regardless of whether
you are within or beyond the contract period.

21 My current unifi Home  No penalty charges will be imposed for any plan upgrade. However, any change of plan may come
plan is still within the with a new 24-month contract, depending on your package selection.
contract period and I
wish to upgrade to the
new unifi Home plan.
Will I be penalised?

22 Where can I upgrade /  Upgrade/downgrade can be done online via unifi.com.my by logging into your Self-care account, at
downgrade my unifi any TMpoint outlets nationwide or call TM Contact Centre.
Home plan?

23 If I am an existing unifi  Yes, you can still experience the unifi TV content from your existing unifi TV media box provided that
Home subscriber with you are subscribing to any of unifi TV pack; Aneka Plus/Ruby Plus/Varnam Plus/Ultimate pack.
unifi TV media box
and I have changed to
the new unifi Home
June 2021

NO QUESTION ANSWER

plan, can I still use my

existing unifi TV
media box?

SPEED TEST

24 How do I check the  Once your service is activated, you can run a speed test via speedtest.tm.com.my/. You may check
speed of my unifi out our website here unifi.com.my/unifi-experience to learn how to maximise your Internet experience.
Home plan?

25 What do I need to do  Step 1: You are required to turn off your wireless router for 10 minutes to allow new configuration to
after TM has take place before you can enjoy your new speed.
successfully upgraded
my speed / package?  Step 2: Once done, you can start testing your unifi speed at this link speedtest.tm.com.my/.

 Step 3: Click the ‘GO’ button on the front page and wait for the test to complete.
June 2021

NO QUESTION ANSWER

 Step 4: The test will show the result of your current upload and download speeds.
June 2021

NO QUESTION ANSWER

IMPORTANT NOTES:
 Before you perform the speed test, please stop any ongoing downloading activities and shut down
any programs that may be utilising your connection i.e. P2P, streaming, etc.
 Speed test can be done over wireless, however, for accurate results, it is recommen ded that the
test to be done over wired connection by using LAN cable provided during your unifi home
installation. To learn more, head over to our website /unifi.com.my/unifi-experience
 Simply plug the LAN cable from your computer to your wireless router LAN port LAN1 to LAN3
(any of them).

LAN cable Router

26 Why couldn’t I enjoy  unifi Home is a wired broadband service. Wireless connectivity is a complimentary feature offered to
the speed as our customer via the wireless router and it is subject to interference and obstructions factor. Learn
advertised? how to maximise your Internet experience here unifi.com.my/unifi-experience

 Internet access speed may be affected due to several factors such as:
 Locations of websites; where users may experience lower speed from international websites;
 Capacity of visited web server, where some web servers cannot cope with huge traffic demand
from users OR do not have enough capacity OR where download speed is restricted to ensure fair
level of service;
 Network congestion as a result of network maintenance or outages
 Running multiple applications simultaneously like user other applications such as Peer -to-Peer
e.g.: Bittorent
 Multiple users sharing the unifi Home bandwidth at customer’s premise at the same time.
June 2021

NO QUESTION ANSWER

27 What can I do to  We recommend customers to practice these tips in order to improve the speed via wireless
improve the speed via connectivity:
wireless connectivity?
(a) HEAT – Place your wireless router away from areas with high temperature as heat will affect the
router performance and browsing experience.
a. Wireless router should be placed in an open area to allow heat ventilation.
b. Place the broadband equipment next to each other instead of stacking it up to reduce the risk
of overheating.

(b) DISTANCE – Wireless router has distance limitations when it comes to signal range. As distance
increases, the signal becomes weaker.
a. Consider placing your Wireless router in an area where you would frequently do your browsing
activities.

(c) OBSTRUCTION – Wi-Fi signal efficiency will decrease when it passes through physical obstruction
e.g.: thick walls, metals and solid objects.
a. Consider placing your Wireless router in an open area to maximise signal reception
b. Avoid placing your router in a closed cabinet, secluded room or under the stairs.

(d) ELECTROMAGNETIC INTERFERENCE – Signal waves generated by home appliances such as

microwave ovens, refrigerators, baby monitors can interfere with your Wi-Fi connectivity.
a. Place your Wireless router away from the home appliances
b. Avoid sharing the power socket that is connected with the home appliances.

(e) WI-FI SECURITY PASSWORD – A user may hack into your Wi-Fi security password to get free
internet access. The more users connected to your Internet, the more bandwidth will be consumed;
thus affecting your browsing experience.
a. Consider setting a unique and strong Wi-Fi security password.
b. Consider changing your Wi-Fi security password from regular basis to improve your network
security
June 2021

NO QUESTION ANSWER

 Alternatively, customers can visit this link for further information on tips to enhance your wireless
connectivity speed.

RELOCATION

28 What if I need to  Relocation request can be made via Live Chat through unifi.com.my or myunifi app, and
relocate my unifi [email protected]. Please note that you are subject to service availability at the new area where you
Home service? Are wish to relocate the service.
there any charges that  For internal relocation within the same premise, there will be a relocation fee of RM300 for Entry Wall
I need to pay? movement, and RM200 if without Entry Wall movement.

29 I’m subscribing to  If you relocate to a unifi non-serviceable area:

unifi Home and I will
be relocating to an  You have the option to subscribe to any Broadband speed available depending on the area served.
area where there’s no  If you do not wish to subscribe to any of the Broadband packages available, unifi has the right to
unifi coverage. Can I charge early termination fee of your unifi Home account (if applicable).
terminate my unifi  You will not be charged if you relocate to an address where unifi Home or Broadband is not
service without any available.
penalty?

unifi HOME INSTALLATION & ACTIVATION

30 When will my unifi  The lead time for your unifi service to be activated is up to seven (7) days from the date of registration.
Home service be
activated?

31 How long does a  Installation and testing are expected to take approximately 4 to 8 hours depending on the type of
typical unifi Home customer’s premise due to the sensitive nature and the complexity involved in fibre installation.
installation and
testing take?  The installation process includes site survey, ducting, piping, electrical work and equipment
configurations.
June 2021

NO QUESTION ANSWER

32 Does TM allow  Yes, we do. Customers may call their own contractor to fix the internal wiring but unifi will not be liable
customers to appoint for any damages resulting from any works done by third parties.
their own contractor
to perform internal
wiring?

33 What are the charges  Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 meters
for installation fee and only). If your premise requires non-standard installation or additional cabling, extra charges will be
equipment? imposed by TM Contractor.
 The standard package is inclusive of equipment worth approximately RM1,000 that will also be given
free-of-charge to customers.

TRANSFER OF OWNERSHIP

34 Are there any charges  Yes, change of ownership is subject to a one-off fee of RM10 per change request.
if I request for change
of ownership?

35 Where can I request  Change of ownership request can be made at any TMpoint outlets nationwide. Both existing and new
for change of owners must be present with their respective MyKad.
ownership?
June 2021

NO QUESTION ANSWER

UPFRONT PAYMENT

36 Do I need to pay any  Yes. For unifi Home service application, you are required to pay an upfront payment of RM100 (for
upfront payment Malaysians) or RM500 (for non-Malaysians or a permanent resident of Malaysia) based on the
during application? channel of registration as per below table:

Channel of Registration Advance Payment

Malaysian Non-Malaysian or Permanent
Resident of Malaysia
TMpoint Not Applicable RM 500
TM Authorized Dealer RM 100 RM 500
Reseller RM 100 RM 500
Telemarketing RM 100 RM 500
Online RM 100 RM 500

 The upfront payment will be collected within 10 days from the date of their service activation.
Customers will be notified on their successful payment through SMS and the payment will be reflected
in their next bill.

PAYMENT & BILLING

37 When will I get my first  Customers can expect to receive their first e-bill within one (1) month upon service activation. The first
bill after I subscribe to bill will include pro-rated package fee (current usage) and one (1) month advance payment.
unifi Home package?
June 2021

NO QUESTION ANSWER

38 Do I pay a separate bill  All services offered under unifi Home including Home Gadget Protection will be in a single bill.
for the services
bundled in unifi  For Security & Surveillance, unifi Mobile and services maintained after subscribing to unifi Home (i.e.
Home? broadband, TM Home line), customers will receive a separate bill.

39 Where can I pay my  Subscribe to TM Autopay Service for monthly auto deduction from your preferred saving/current
unifi bill? bank account or credit/debit card (Local Issued Bank only) using the below channels:
 unifi.com.my (Self-care or Live Chat)
 myunifi app (Downloadable via Google PlayStore, Apple AppStore or Huawei App Gallery)

 Log into unifi.com.my or myunifi app and pay using FPX or Credit/Debit Card (Local Issued Bank
only)
 JomPAY via Internet/Mobile Banking and ATM (Biller code: 8888 (unifi))
 Boost and Touch N Go eWallet

 Alternatively, you can pay your bills through counter/kiosk as per below channels:
 TMpoint outlets – Kiosk only using Cash, Credit/Debit Card/Cheque
 TMpoint Authorized Dealer (TAD) – Counter using Cash, Credit/Debit Card/Cheque
 PayQuik Kiosk – Cash only
 Ejen Bank Berdaftar BSN (EBB) – Cash only
 Epay – Cash only
 ONEPAY (M1) – Cash only
 7-Eleven, 99 Speedmart, MyNEWS, KK Mart outlet – Cash only

 For the full list of our authorised bill payment channel, click here

40 How do I retrieve my  e-Bill (softcopy) – e-Bill sent to your preferred email address for FREE
unifi bill statement?
 SMS – You will also receive SMS text notification within four (4) days after the bill is ready. The content
is the bill amount, bill due date and unifi portal link to view the bill.

 unifi Portal – You can view your bills for the past six (6) months via online by logging to unifi.com.my.
June 2021

NO QUESTION ANSWER

41 How do I change my  You can change your billing profile via unifi.com.my under Settings > Account section. Or Live Chat
email billing address? with us via unifi.com.my or myunifi app. You can also send your request to [email protected] or visit
the nearest TMpoint outlet.

42 How do I change my You can change your unifi billing method via unifi.com.my under Settings > Account section. Or Live
unifi billing method? Chat with us via unifi.com.my or myunifi app. You can also send your request to [email protected] or
visit the nearest TMpoint outlet.

43 I cannot open my unifi  In order to view your unifi e-Bill, please ensure your device is installed with Adobe Reader (version 7
softcopy bill or above).
attachment received in
my email. What should  If you do not have the software installed in your device, you can download it for free from Adobe
I do? website.

44 Can I request to  You may change your bill type from hardcopy to softcopy via Live Chat through unifi.com.my or myunifi
change my softcopy app. You can also send an email request to [email protected] or visit the nearest TMpoint outlet.
bill to hardcopy bill? However, please note that you will be charged RM 2.00 monthly for a hardcopy bill.

45 I did not receive my  We will send your unifi bills to your preferred email address to enhance customer reachability.
unifi bills. What
should I do?  To ensure that you will not miss your bill statement, please verify that your preferred email address
for billing purposes under the “Profile” section at the unifi portal is correct. Your unifi bill may have
been sent to your junk mail folder, so we would like to advise that the email address
[email protected] is added to your e-mail Address Book and/or the “Approved Sender”
list.
June 2021

NO QUESTION ANSWER

 Alternatively, you can view your bills via online by logging to unifi.com.my.

46 Can I check my  Yes. You can view your previous bill statements up to four (4) previous months via unifi.com.my.
previous month’s
statement?

47 How do I make online  Step 1: Sign in to unifi portal at unifi.com.my

payments via unifi  Step 2: Select account
portal?  Step 3: Click “Pay Now” button
 Step 4: Click “I Agree & Pay Now” button
 Step 5: Select payment method either Credit Card or Online Banking
 Step 6: Click “Proceed” to proceed with the payment.

48 In my unifi bill,  unifi TV is part of unifi’s triple play service offering i.e. Internet, Voice and IPTV. As such, it is inclusive
charges for Internet and cannot be removed.
and unifi TV are listed
separately. Does this
mean I can remove my
unifi TV pack?

TELEPHONE SET

49 Am I eligible to get a  unifi Home plans do not come with telephone set. You may buy the telephone set from TMpoint outlets
telephone set if I or any other shops selling the DECT phone.
subscribe to unifi
Home plans?
June 2021

NO QUESTION ANSWER

50 The unifi Home plans  Yes, you are able to make calls with a charge of RM0.20/minute.
also come with a fixed
line. Can I make any  However, you will need to purchase your own telephone set by visiting the nearest TMpoint or any
calls? telecommunications outlets.

51 Where can I get the  Our voice service is compatible with any telephone set. You can get your phone set at the nearest
telephone set? TMpoint outlet or any telecommunications merchants.

52 If I don’t purchase the  You can connect the phone on your own. It is as simple as the steps below:
phone set (I have my  Connect telephone cable (RJ11) to telephone set
own telephone set),  Connect the telephone cable (RJ11) to the Splitter’s “Phone” port
who will install that  Test your telephone set and ensure there is a dial tone
phone for me? Any
guideline?

OTHER EQUIPMENT

53 What should I do if my  If the fault is due to a manufacturing defect and the equipment is still under warranty, the equipment
unifi Home equipment will be replaced for FREE.
is faulty?
 If the fault is due to customer, customer has an option to replace the equipment either by purchasing
a new set of equipment at their own cost without the service contract period being extended or opt for
June 2021

NO QUESTION ANSWER

renewal of service in which the contract period of subscribed service will be refreshed effective from
the date of the equipment replacement and the equipment will be replaced for FREE.

 Alternatively, you may contact us via TM’s digital channels such as:
 Live Chat via unifi.com.my or myunifi app
 Facebook at facebook.com/weareunifi
 Community at https://community.unifi.com.my/
 Twitter at @helpmeunifi.

54 Will I get a new  For existing broadband subscribers who have upgraded to any of the unifi Home packages, we will
equipment if I upgrade provide you with a new set of equipment.
from broadband to
unifi Home package?  For change of plan for unifi Home, your equipment will not be changed.

55 What are other things  These are additional information that may help you understand more about unifi home services:
about unifi Home that I
should know?  If your premise is a high rise building served via copper, you are required to terminate your existing
broadband service (if any) before subscribing to unifi Home.

 Minimal drilling is required for fibre installation to the premise. You will be responsible for providing
a TV set and 4-socket extension cord to complete the installation. No installation appointment will
be made for premise under renovation.

 All triple play services (internet, voice and TV) will be activated during service installation. Partial
service activation is not allowed.

 unifi Home is a wired broadband service. Wireless connectivity is an additional feature that TM
provides for free and is subject to interference and obstructions factor which may affect its quality.

 unifi Home account owner or authorised contact person must be available during the service
installation. For high rise premises, owners are required to make arrangement with Building
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Management Office for installation permission, internal cabling and access to telecommunication
room.

 For internal cabling, additional charges will be applied for standard cables more than 50 meters
and payment will be made directly to the contractor.

 For other optional installation e.g. wiring inside ceiling or external cabling (pole to ground with
surface cabling to premise), you may appoint your own contractor or deal directly with TM
appointed contractor. Payment will be made directly to the contractor.

 Please provide a correct and valid billing e-mail address and hand phone number. TM will send
your monthly bill via e-Bill to your registered email address. Apart from e-Bill, you will also receive
SMS text notification within 7 days after the bill is ready. The content of SMS is the bill amount,
bill due date and unifi portal link to view the bill. Your bill is also accessible at unifi portal
(unifi.com.my).

 All unifi Home equipment provided by TM is covered by a 12-month manufacturer’s warranty.

TERMINATION

56 How do I terminate Step 1: You may give us a 30-day notice on your intention to terminate the service via channels below:
my Broadband a. Live Chat via unifi.com.my or myunifi app
subscription? b. Email at [email protected]
c. TMpoint outlet nationwide
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Step 2: We will provide your pre-final bill indicating your outstanding balance. TM representative will call
you within seven (7) days to confirm on your termination request. Upon payment settlement, we will
proceed with termination order on day 31 from your termination notice.

Step 3: For unifi account, you will receive an SMS when your termination request is completed. Then,
you may drop the Broadband Termination Unit (BTU) at TMpoint fast lane within seven (7) days to avoid
any late charges.

57 What document do I  Just bring along your MyKad for thumbprint verification.
need to bring for
termination
procedure at
TMpoint?

58 What if I couldn’t go  You are allowed to send an authorised representative to terminate the service on your behalf only for
to TMpoint the following scenarios listed below:
personally to
terminate the Scenario Supporting document required from an authorised representative
service?
You have  Doctor’s consent letter on the account owner’s medical condition/
serious medical Medical appointment card/any valid medical supporting document.
problem/unable  A copy of the owner’s IC/Passport
to walk-in to  Authorised person’s IC/Passport
TMpoint/ Critical  Authorisation letter with the owner’s signature
Illness
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You are not in  A copy of the owner’s passport or letter to prove that you are
Malaysia studying /working abroad
(resides /  A copy of the owner’s IC/Passport
working  Authorised person’s IC/Passport
overseas)  Authorisation letter with the owner’s signature

OKU  A copy of the owner’s IC/Passport

 Authorised person’s IC/Passport
 Authorisation letter with the owner’s signature.
 The owner’s OKU card
Senior Citizen  A copy of the owner’s IC/Passport
(60 years and  Authorised person’s IC/Passport
above)  Authorisation letter with the owner’s signature.

Demise of the  Authorised person’s IC/Passport

account owner  The original / certified true copy of the death certificate of the
account owner

59 Where can I get  You may view a sample of authorisation letter here.
sample of the
authorisation letter?

60 Do I need to return  Please note that you are required to return your Broadband Termination Unit (BTU).
my device
(phone/modem/router  During your service termination request, we will advise on the devices that need to be returned.
etc.) upon
termination?
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NO QUESTION ANSWER

61 What will happen if I  You will be charged with a penalty of RM 500 if you fail to return the BTU.
didn’t return the
device?

62 I am a non-  Your refund will be transferred into your preferred bank account within three (3) months / 90 days
Malaysian, how upon termination. Please ensure to provide us with your banking details via our support channels or
would I receive my at any TMpoint outlet nationwide upon successful termination.
deposit upon
termination?

63 What will happen if I  If you terminate your unifi package within the contract period, you will be charged with the early
terminate my unifi termination penalty fees which is the full subscription fee of the remaining contract period.
package within
contract period?