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Knowledge Base: "Remember Me" Check Box Issue

To logout from a 3DEXPERIENCE session when the "remember me" option was used, users must: 1. Open the Manage Collab-Space menu from 3DEXPERIENCE and go to the Web-UI 2. Logout from the 3DEXPERIENCE platform web UI 3. Clear the browser cache, history, cookies, and passwords 4. Launch the 3Dpassport login URL to access the logout tab

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498 views2 pages

Knowledge Base: "Remember Me" Check Box Issue

To logout from a 3DEXPERIENCE session when the "remember me" option was used, users must: 1. Open the Manage Collab-Space menu from 3DEXPERIENCE and go to the Web-UI 2. Logout from the 3DEXPERIENCE platform web UI 3. Clear the browser cache, history, cookies, and passwords 4. Launch the 3Dpassport login URL to access the logout tab

Uploaded by

Nikola Bojke Bojovic
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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10/2/2019 QA00000053227e - DS Support Knowledge Base / Question & Answer

Knowledge Base
Information

"Remember me" check box issue QA Article: QA00000


Applicable Level: 3DEXPER
Process: n/a R2015x
Apps: 3DSpace FP.CFB.16
Last Update Date: Jan 9, 201
Rating:
Views: 137 view

QUESTION How to Logout from session if we have used "Remember me" option?

ANSWER Problem Description :- When we select "remember me" check box while login to 3DEXPERIENCE Platform (CATIA
2015x) then there is no way to logout and login back with different user, even after deleting local cache. Also we don't
have "Sign out" option in CATIA menu.
Solution :- To logout from 3DEXPERIENCE rich client, we have to logout from passport.

MY FAVORITE CONTENT
Once we check on "remember me" box, we don't see login window.
Need to follow below step to see login window:-
- From 3DEXPERIENCE menu, click on manage collab-space.
- It will direct to Web-UI. (Use Internet explorer browser)
- Now logout from 33DEXPERIENCE platform web UI
- Clear browser cache, history, cookies,password, etc.
-Then launch 3Dpassport login URL and we will find the logout tab as shown in image. Once we logout from Passport
we will have login window again while launching rich client.

 
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KEYWORDS remember me Login Logout signout

ATTACHMENT Passport_log_out_tab.png

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