Knowledge Assessment Lesson 5

Fill in the Blank

Complete the following sentences by writing the correct word or words in the blanks
provided.
1. To test connectivity to a server, the simplest command to use is the
_____Ping_______ command.
2. To test DNS by performing a DNS query, you should use the
_____Nslookup_________ command.
3. _______NAT______________________ is used with masquerading to hide an entire
address space behind a single IP address.
4. When dealing with sign-in problems, you must make sure that users have the correct
___Username and password, internet and right url’s.
5. When a mobile device accesses email from Office 365, it uses ActiveSync.
6. Clients using Office 2016 can retrieve email from Office 365 by using Outlook
Online.
7. If Opening with File Explorer does not work, you should make sure that the
SharePoint Online sites are added to your __Trusted websites zone_.
8. When a site is deleted by mistake, you can restore the site from the SharePoint
recycle bin.
9. When you experience poor video quality, you should look for connectivity issues.
10. To check access to Skype, you should use the heartbeat.skype.com site.
Multiple Choice
Circle the letter that corresponds to the best answer.
1. Which command allows you to see the IP configuration, including the DNS servers
and default gateway?
a. ipconfig /all
b. tracert
c. showall
d. netstat -a
2. Which command is used to show the route that packets take when accessing a
specific server?
a. ping
b. tracert
c. netstat
d. telnet
3. Which server or device can be used to funnel users when users are accessing the
Internet and provides better security by hiding internal IP addresses?
a. Skype for Business server
b. ActiveSync server
c. Autodiscover server
d. Proxy server
4. Which of the following is the easiest way to activate a Microsoft application?
a. Using a telephone
b. Retrieving a key from the Microsoft website and entering that key into Office
365.
c. Using a modem
d. Using the Internet
5. You are running Skype for Business to connect to an online meeting. While you have
no trouble logging on, you are having problems with video as well as desktop
sharing. Which of the following is the best course of action for resolving this issue?
a. Examine the DNS records to see if the zone is not configured correctly.
b. Examine the firewall the see if it is blocking access to any of the Skype for
Business Online websites.
c. Check to see if any firewalls are blocking the ports used by audio, video, and
desktop sharing.
d. Make sure the user has access to the Internet.
6. Users are having trouble accessing Office 365. Which of the following is most likely
the problem?
a. The trial period for the software has expired
b. Windows or Office was not activated.
c. Office 365 is being blocked by a firewall.
d. Microsoft has denied your company access
7. Word Online is locking up for a user and that user often has to restart Word. There
appears to be no other problems with the system. Which of the following is the
recommended course of action?
a. Check your licensing to make sure you have the correct license for Office 365.
b. You need to repair Office
c. Make sure the user has Internet access to the Office 365 websites.
d. You need to reload Windows
8. You have a large file that is 2.4 GB that you want to load into SharePoint. However,
it fails every time. What is most likely the problem?
a. Your file upload limit is 2 GB
b. Your site collection is full
c. You are limited to 500 MB of storage
d. You are having network issues
9. Which of the following tools is used to test connectivity to ActiveSync and to test
auto discovery?
a. Ipconfig /all command
b. Outlook Test Tool
c. Microsoft Remote Connectivity Analyzer
d. Best Practices Analyzer
10. Which of the following is the default retention period for deleted objects in
SharePoint Online?
a. 30 days
 b. 60 days
c. 90 days
d. 180 days

True / False
Circle T if the statement is true or F if the statement is false.
T F 1. When you change a resource record on a DNS zone and you want the client
to see the change immediately, you should run ipconfig /displaydns on the
client’s computer.
T F 2. When a user cannot access the Internet while working from the corporate
offices, you should check proxy settings.
T F 3. When using SharePoint Online, the recommended browsers are the newest
versions of Internet Explorer, Chrome, or Firefox.
T F 4. When OneDrive is not syncing properly, the OneDrive.exe /reset command
will cause OneDrive data to resync.
T F 5. SharePoint uses a two-level Recycle Bin.